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| author | Zhineng Li <[email protected]> | 2026-02-13 10:54:11 +0800 |
|---|---|---|
| committer | Zhineng Li <[email protected]> | 2026-02-13 10:54:11 +0800 |
| commit | 7347bac4ab7e136157fc94777e6cf87ef9e08599 (patch) | |
| tree | 0dec367dac6e152161a6f7cc0dba6ebbef1f34a2 /data/zh_cn/ccc/2017-07-05/api-docs.php | |
| download | acs-metadata-full-b5cdc3380f379f7c0246858ac091f04334b7fb8d.tar.gz acs-metadata-full-b5cdc3380f379f7c0246858ac091f04334b7fb8d.zip | |
first commitHEADv1.0.0+20260212main
Diffstat (limited to 'data/zh_cn/ccc/2017-07-05/api-docs.php')
| -rw-r--r-- | data/zh_cn/ccc/2017-07-05/api-docs.php | 23077 |
1 files changed, 23077 insertions, 0 deletions
diff --git a/data/zh_cn/ccc/2017-07-05/api-docs.php b/data/zh_cn/ccc/2017-07-05/api-docs.php new file mode 100644 index 0000000..f87563b --- /dev/null +++ b/data/zh_cn/ccc/2017-07-05/api-docs.php @@ -0,0 +1,23077 @@ +<?php return [ + 'version' => '1.0', + 'info' => [ + 'style' => 'RPC', + 'product' => 'CCC', + 'version' => '2017-07-05', + ], + 'directories' => [ + [ + 'id' => 58590, + 'title' => '统计', + 'type' => 'directory', + 'children' => [ + 'ListVoiceAppraise', + 'LaunchAppraise', + 'SaveWebRTCStats', + ], + ], + [ + 'id' => 58594, + 'title' => '联系流程', + 'type' => 'directory', + 'children' => [ + 'CreateContactFlow', + 'ListContactFlows', + 'GetRoutePoint', + 'ListIvrTrackingDetail', + 'CommitContactFlowVersionModification', + 'PublishContactFlowVersion', + ], + ], + [ + 'id' => 58601, + 'title' => '录音', + 'type' => 'directory', + 'children' => [ + 'GetRecordOssUploadParam', + 'ListRecordingOfDualTrack', + 'ListRecordingsByContactId', + 'DownloadAllTypeRecording', + 'DownloadRecording', + ], + ], + [ + 'id' => 58607, + 'title' => '通话', + 'type' => 'directory', + 'children' => [ + 'ModifyPrivacyNumberCallDetail', + 'StartBack2BackCall', + 'ListCallDetailRecords', + 'ListCallEventDetailByContactId', + 'ListRecentCallRecords', + 'GetConversationDetailByContactId', + 'DialEx', + 'CallOnlinePrivacyNumber', + ], + ], + [ + 'id' => 58618, + 'title' => '配置', + 'type' => 'directory', + 'children' => [ + 'GetConfig', + 'ListConfig', + ], + ], + [ + 'id' => 58621, + 'title' => '标签', + 'type' => 'directory', + 'children' => [ + 'AddPhoneTags', + 'DeletePhoneTags', + 'ModifyPhoneTags', + 'ListPhoneTags', + ], + ], + [ + 'id' => 58626, + 'title' => '号码', + 'type' => 'directory', + 'children' => [ + 'AddBulkPhoneNumbers', + 'AddPhoneNumber', + 'ModifyPhoneNumber', + 'GetNumberRegionInfo', + 'GetServiceExtensions', + 'ListPhoneNumbers', + 'CheckNumberAvaliable', + 'PickOutboundNumbers', + 'RemovePhoneNumber', + 'PickGlobalOutboundNumbers', + 'PickLocalNumber', + ], + ], + [ + 'id' => 58638, + 'title' => '实例', + 'type' => 'directory', + 'children' => [ + 'CreateInstance', + 'CreateVoiceAppraise', + 'DeleteInstance', + 'GetInstance', + 'GetInstanceState', + 'ListInstancesOfUser', + ], + ], + [ + 'id' => 58649, + 'title' => '供应商', + 'type' => 'directory', + 'children' => [ + 'DisableTrunkProviders', + 'ListTrunkProviders', + ], + ], + [ + 'id' => 58652, + 'title' => '媒体', + 'type' => 'directory', + 'children' => [ + 'CreateMedia', + 'DeleteMedia', + 'ListMedias', + ], + ], + [ + 'id' => 58656, + 'title' => 'TURN服务', + 'type' => 'directory', + 'children' => [ + 'GetTURNCredentials', + 'GetTURNServerList', + ], + ], + [ + 'id' => 58659, + 'title' => '调查', + 'type' => 'directory', + 'children' => [ + 'CreateFault', + ], + ], + [ + 'id' => 58667, + 'title' => '报表', + 'type' => 'directory', + 'children' => [ + 'ListCallMeasureSummaryReports', + 'GetCallMeasureSummaryReport', + 'GetInstanceSummaryReport', + 'GetInstanceSummaryReportByInterval', + 'GetInstanceSummaryReportSinceMidnight', + ], + ], + [ + 'id' => 58673, + 'title' => '客服', + 'type' => 'directory', + 'children' => [ + 'CreateUser', + 'GetUserByExtension', + 'AssignUsers', + 'ResetUserStatus', + ], + ], + [ + 'id' => 58678, + 'title' => '用户', + 'type' => 'directory', + 'children' => [ + 'ModifyUser', + 'GetUser', + 'ListUsers', + 'ListRoles', + 'FindUsers', + 'RemoveUsers', + ], + ], + [ + 'id' => 58685, + 'title' => '坐席', + 'type' => 'directory', + 'children' => [ + 'AddAgentDevice', + 'ModifyAgentDevice', + 'ListRealTimeAgent', + 'ListAgentStateLogs', + 'ListAgentStates', + 'ListAgentSummaryReports', + 'ListAgentSummaryReportsByInterval', + 'ListAgentSummaryReportsSinceMidnight', + 'GetAgentData', + 'ListAgentDevices', + 'ListAgentEvents', + 'GenerateAgentStatisticReport', + 'RefreshToken', + 'RequestLoginInfo', + ], + ], + [ + 'id' => 58700, + 'title' => '短信', + 'type' => 'directory', + 'children' => [ + 'GetSmsConfig', + 'LaunchShortMessageAppraise', + 'SendPredefinedShortMessage', + ], + ], + [ + 'id' => 58704, + 'title' => '技能组', + 'type' => 'directory', + 'children' => [ + 'CreateSkillGroup', + 'DeleteSkillGroup', + 'ModifyPrimaryTrunksOfSkillGroup', + 'ModifySkillGroup', + 'ModifySkillGroupOfUser', + 'ModifySkillGroupOutboundNumbers', + 'ListTrunksOfSkillGroup', + 'ListUsersOfSkillGroup', + 'ListSkillGroupStates', + 'ListSkillGroupSummaryReports', + 'ListSkillGroupSummaryReportsByInterval', + 'ListSkillGroupSummaryReportsSinceMidnight', + 'ListTransferableSkillGroups', + 'ListSkillGroups', + 'ListSkillGroupsOfUser', + 'RemoveUsersFromSkillGroup', + ], + ], + [ + 'id' => 190044, + 'title' => '其他', + 'type' => 'directory', + 'children' => [ + 'ListOutboundPhoneNumberOfUser', + 'ListRecordings', + 'ModifySkillGroupBasicInfo', + ], + ], + ], + 'components' => [ + 'schemas' => [], + ], + 'apis' => [ + 'ListVoiceAppraise' => [ + 'summary' => '调用ListVoiceAppraise获取实例的语音满意度。', + 'methods' => [ + 'post', + 'get', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + [ + 'BearerToken' => [], + ], + ], + 'operationType' => 'readAndWrite', + 'systemTags' => [ + 'operationType' => 'get', + 'riskType' => 'none', + 'chargeType' => 'free', + 'abilityTreeNodes' => [ + 'FEATUREcccD5GAHN', + ], + ], + 'parameters' => [ + [ + 'name' => 'InstanceId', + 'in' => 'query', + 'schema' => [ + 'description' => '待获取电话号码的呼叫中心实例ID', + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + 'example' => 'd278629c-c687-4aa3-b044-4fe9b012e7ef', + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'type' => 'object', + 'properties' => [ + 'HttpStatusCode' => [ + 'description' => 'HTTP状态码', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '200', + ], + 'RequestId' => [ + 'description' => '请求ID', + 'type' => 'string', + 'example' => '0FDB996E-9A04-461C-BE0E-A7F8597526AD', + ], + 'Success' => [ + 'description' => '是否成功', + 'type' => 'boolean', + 'example' => 'true', + ], + 'Notice' => [ + 'description' => '创建默认满意度提示。'."\n" + ."\n" + .'若客户自己配置语音满意度有一定难度，可参考模板创建的语音满意度进行修改。', + 'type' => 'string', + 'example' => '无', + ], + 'Code' => [ + 'description' => '响应码', + 'type' => 'string', + 'example' => 'OK', + ], + 'Message' => [ + 'description' => '响应信息', + 'type' => 'string', + 'example' => '无', + ], + 'ContactFlow' => [ + 'description' => '返回的语音满意度的联系流,，包含最新版本信息。', + 'type' => 'object', + 'properties' => [ + 'ContactFlowDescription' => [ + 'description' => '联系流的简单描述。', + 'type' => 'string', + 'example' => 'SatisfactionSurvey', + ], + 'Type' => [ + 'description' => '流程类型。', + 'type' => 'string', + 'example' => 'Mainflow', + ], + 'ContactFlowName' => [ + 'description' => '联系流名称，在一个实例内名称不能重复。', + 'type' => 'string', + 'example' => 'SatisfactionSurvey', + ], + 'InstanceId' => [ + 'description' => '联系流所归属的呼叫中心实例。', + 'type' => 'string', + 'example' => 'd278629c-c687-4aa3-b044-4fe9b012e7ef', + ], + 'ContactFlowId' => [ + 'description' => '联系流唯一ID，系统自动生成的唯一标示符。', + 'type' => 'string', + 'example' => 'XmRB_0mcsmkj', + ], + 'AppliedVersion' => [ + 'description' => '当前正在工作的版本。', + 'type' => 'string', + 'example' => '20190319160735', + ], + 'Versions' => [ + 'type' => 'object', + 'itemNode' => true, + 'properties' => [ + 'ContactFlowVersion' => [ + 'description' => '联系流文件的所有版本。', + 'type' => 'array', + 'items' => [ + 'type' => 'object', + 'properties' => [ + 'Status' => [ + 'description' => '当前状态。', + 'type' => 'string', + 'example' => 'Published', + ], + 'LastModified' => [ + 'description' => '联系流版本的最后修改时间。', + 'type' => 'string', + 'example' => '2019-03-19 16:07:46', + ], + 'Version' => [ + 'description' => '联系流版本信息，一般以日期+时间来表示。', + 'type' => 'string', + 'example' => '20190319160735', + ], + 'ContactFlowVersionId' => [ + 'description' => '联系流版本ID，关联的联系流版本。', + 'type' => 'string', + 'example' => 'oEUk_1EAbkcn', + ], + 'ContactFlowVersionDescription' => [ + 'description' => '联系流版本的说明及注解。', + 'type' => 'string', + 'example' => 'SatisfactionSurvey-20180531144213', + ], + 'LastModifiedBy' => [ + 'description' => '联系流版本最后由何人修改。', + 'type' => 'string', + 'example' => 'cloudcallcenter', + ], + 'Content' => [ + 'description' => '符合ACC需求的流程文件内容。', + 'type' => 'string', + 'example' => '请见返回示例。', + ], + ], + ], + ], + ], + ], + 'PhoneNumbers' => [ + 'type' => 'object', + 'itemNode' => true, + 'properties' => [ + 'PhoneNumber' => [ + 'description' => '联系流绑定的电话号码列表。', + 'type' => 'array', + 'items' => [ + 'type' => 'object', + 'properties' => [ + 'Trunks' => [ + 'description' => '电话号码的中继数量，即可同时支持几路通话，数据来源于大于。', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '30', + ], + 'Number' => [ + 'description' => '电话号码。', + 'type' => 'string', + 'example' => '02160664656', + ], + 'RemainingTime' => [ + 'description' => '测试号码剩余的通话时间。单位为分钟。', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '60', + ], + 'InstanceId' => [ + 'description' => '电话号码所归属的呼叫中心实例ID。', + 'type' => 'string', + 'example' => 'd278629c-c687-4aa3-b044-4fe9b012e7ef', + ], + 'PhoneNumberDescription' => [ + 'description' => '电话号码的简单描述。', + 'type' => 'string', + 'example' => 'Ali Telecom', + ], + 'PhoneNumberId' => [ + 'description' => '电话号码ID。', + 'type' => 'string', + 'example' => 'cc583e96-6bae-437e-9aeb-bffd5aeddb73', + ], + ], + ], + ], + ], + ], + ], + ], + ], + ], + ], + ], + 'errorCodes' => [], + 'responseDemo' => '[{"type":"json","example":"{\\n \\"HttpStatusCode\\": 200,\\n \\"RequestId\\": \\"0FDB996E-9A04-461C-BE0E-A7F8597526AD\\",\\n \\"Success\\": true,\\n \\"Notice\\": \\"无\\",\\n \\"Code\\": \\"OK\\",\\n \\"Message\\": \\"无\\",\\n \\"ContactFlow\\": {\\n \\"ContactFlowDescription\\": \\"SatisfactionSurvey\\",\\n \\"Type\\": \\"Mainflow\\",\\n \\"ContactFlowName\\": \\"SatisfactionSurvey\\",\\n \\"InstanceId\\": \\"d278629c-c687-4aa3-b044-4fe9b012e7ef\\",\\n \\"ContactFlowId\\": \\"XmRB_0mcsmkj\\",\\n \\"AppliedVersion\\": \\"20190319160735\\",\\n \\"Versions\\": {\\n \\"ContactFlowVersion\\": [\\n {\\n \\"Status\\": \\"Published\\",\\n \\"LastModified\\": \\"2019-03-19 16:07:46\\",\\n \\"Version\\": \\"20190319160735\\",\\n \\"ContactFlowVersionId\\": \\"oEUk_1EAbkcn\\",\\n \\"ContactFlowVersionDescription\\": \\"SatisfactionSurvey-20180531144213\\",\\n \\"LastModifiedBy\\": \\"cloudcallcenter\\",\\n \\"Content\\": \\"请见返回示例。\\"\\n }\\n ]\\n },\\n \\"PhoneNumbers\\": {\\n \\"PhoneNumber\\": [\\n {\\n \\"Trunks\\": 30,\\n \\"Number\\": \\"02160664656\\",\\n \\"RemainingTime\\": 60,\\n \\"InstanceId\\": \\"d278629c-c687-4aa3-b044-4fe9b012e7ef\\",\\n \\"PhoneNumberDescription\\": \\"Ali Telecom\\",\\n \\"PhoneNumberId\\": \\"cc583e96-6bae-437e-9aeb-bffd5aeddb73\\"\\n }\\n ]\\n }\\n }\\n}","errorExample":""},{"type":"xml","example":"<ListVoiceAppraiseResponse>\\r\\n <HttpStatusCode>200</HttpStatusCode>\\r\\n <ContactFlow>\\r\\n <ContactFlowName>SatisfactionSurvey</ContactFlowName>\\r\\n <ContactFlowDescription>SatisfactionSurvey</ContactFlowDescription>\\r\\n <ContactFlowId>XmRB_0mcsmkj</ContactFlowId>\\r\\n <Versions>\\r\\n <ContactFlowVersion>\\r\\n <Status>Published</Status>\\r\\n <ContactFlowVersionDescription>SatisfactionSurvey-20180531144213</ContactFlowVersionDescription>\\r\\n <ContactFlowVersionId>oEUk_1EAbkcn</ContactFlowVersionId>\\r\\n <LastModifiedBy>cloudcallcenter</LastModifiedBy>\\r\\n <LastModified>2019-03-19 16:07:46</LastModified>\\r\\n <Content>[{\\"nodeId\\":1,\\"nodeDescript\\":\\"开始\\",\\"nextNodeId\\":2,\\"nodeType\\":\\"start\\",\\"variables\\":[{\\"varDescript\\":\\"\\",\\"varName\\":\\"satisfaction\\",\\"varType\\":\\"string\\",\\"varInitial\\":\\"\\"},{\\"varDescript\\":\\"\\",\\"varName\\":\\"result\\",\\"varType\\":\\"string\\",\\"varInitial\\":\\"\\"},{\\"varDescript\\":\\"\\",\\"varName\\":\\"_press_key\\",\\"varType\\":\\"string\\",\\"varInitial\\":\\"\\"}]},{\\"nodeId\\":2,\\"nodeDescript\\":\\"answer\\",\\"userHangUpOutput\\":999,\\"failureOutput\\":999,\\"nodeType\\":\\"answer\\",\\"answerSuccess\\":3},{\\"individualization\\":false,\\"playSuccess\\":4,\\"selectPlayFile\\":\\"\\",\\"maxLen\\":1,\\"playType\\":\\"value\\",\\"repeat\\":\\"5\\",\\"resultEncryption\\":false,\\"playFile\\":\\"PUBLIC-satisfaction_part1.wav\\",\\"receiveOutputValue\\":\\"satisfaction\\",\\"nodeId\\":3,\\"minLen\\":1,\\"nodeDescript\\":\\"一级收号\\",\\"repeatIntervalTime\\":\\"3\\",\\"inputTimeOut\\":\\"3\\",\\"inputPlayFile\\":\\"\\",\\"userHangUpOutput\\":999,\\"keyTimeOut\\":999,\\"nodeType\\":\\"getdigits\\"},{\\"nodeDescript\\":\\"一级条件判断\\",\\"nodeId\\":4,\\"branchingRules\\":[{\\"name\\":\\"satisfaction = 1\\",\\"descript\\":\\"按1-满意\\",\\"ruleExp\\":\\"${satisfaction}===1\\",\\"output\\":5},{\\"name\\":\\"satisfaction = 2\\",\\"descript\\":\\"按2-一般\\",\\"ruleExp\\":\\"${satisfaction}===2\\",\\"output\\":5},{\\"name\\":\\"satisfaction = 3\\",\\"descript\\":\\"按3-不满意\\",\\"ruleExp\\":\\"${satisfaction}===3\\",\\"output\\":5}],\\"ruleMismatchOutput\\":3,\\"nodeType\\":\\"branching\\"},{\\"nodeDescription\\":\\"一级http\\",\\"nodeId\\":5,\\"timeoutType\\":\\"value\\",\\"successOut\\":998,\\"resultString\\":\\"result\\",\\"failureOutput\\":999,\\"requestType\\":\\"get\\",\\"nodeType\\":\\"http\\",\\"urlType\\":\\"value\\",\\"url\\":\\"http://pre.intermediary.ccc.aliyun.com/callcenter/api.json?input={\\\\\\"pressKey\\\\\\":\\\\\\"${satisfaction}\\\\\\",\\\\\\"acid\\\\\\":\\\\\\"${_JOBID}\\\\\\",\\\\\\"source\\\\\\":\\\\\\"inner\\\\\\",\\\\\\"type\\\\\\":\\\\\\"Appraise\\\\\\",\\\\\\"pressKeyMapping\\\\\\":{\\\\\\"mapping\\\\\\":{\\\\\\"1\\\\\\":\\\\\\"满意\\\\\\",\\\\\\"2\\\\\\":\\\\\\"一般\\\\\\",\\\\\\"3\\\\\\":\\\\\\"不满意\\\\\\"}}}&action=Appraise\\",\\"timeout\\":3},{\\"playSuccess\\":999,\\"individualization\\":false,\\"nodeDescript\\":\\"感谢评价\\",\\"nodeId\\":998,\\"inputPlayFile\\":\\"\\",\\"userHangUpOutput\\":999,\\"selectPlayFile\\":\\"\\",\\"allowInterrupt\\":false,\\"playType\\":\\"value\\",\\"nodeType\\":\\"play\\",\\"playFile\\":\\"PUBLIC-satisfaction_part2.wav\\"},{\\"nodeId\\":999,\\"nodeDescript\\":\\"结束\\",\\"nextNodeId\\":\\"\\",\\"nodeType\\":\\"Hangup\\"}]</Content>\\r\\n <Version>20190319160735</Version>\\r\\n </ContactFlowVersion>\\r\\n </Versions>\\r\\n <AppliedVersion>20190319160735</AppliedVersion>\\r\\n <Type>Mainflow</Type>\\r\\n <InstanceId>d278629c-c687-4aa3-b044-4fe9b012e7ef</InstanceId>\\r\\n <PhoneNumbers>\\r\\n </PhoneNumbers>\\r\\n </ContactFlow>\\r\\n <RequestId>0FDB996E-9A04-461C-BE0E-A7F8597526AD</RequestId>\\r\\n <Success>true</Success>\\r\\n <Code>OK</Code>\\r\\n</ListVoiceAppraiseResponse>","errorExample":""}]', + 'title' => '获取实例的语音满意度', + 'requestParamsDescription' => ' ', + 'responseParamsDescription' => ' ', + 'extraInfo' => ' ', + ], + 'LaunchAppraise' => [ + 'summary' => '用来统计满意度发送率。', + 'methods' => [ + 'post', + 'get', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + [ + 'BearerToken' => [], + ], + ], + 'operationType' => 'write', + 'deprecated' => false, + 'systemTags' => [ + 'operationType' => 'get', + 'riskType' => 'none', + 'chargeType' => 'free', + 'abilityTreeNodes' => [ + 'FEATUREcccD5GAHN', + ], + ], + 'parameters' => [ + [ + 'name' => 'InstanceId', + 'in' => 'query', + 'schema' => [ + 'description' => '呼叫中心实例ID', + 'type' => 'string', + 'required' => true, + 'example' => '9cfad875-6260-4a53-ab6e-b13e3fb31f7d', + 'docRequired' => true, + ], + ], + [ + 'name' => 'Acid', + 'in' => 'query', + 'schema' => [ + 'description' => '通话话务ID。'."\n" + ."\n" + .'即contactId，软电话SDK的回调事件中会携带contactId。', + 'type' => 'string', + 'required' => true, + 'example' => '2021372960', + 'docRequired' => true, + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'type' => 'object', + 'properties' => [ + 'HttpStatusCode' => [ + 'description' => 'HTTP状态码', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '200', + ], + 'Code' => [ + 'description' => '返回码', + 'type' => 'string', + 'example' => 'OK', + ], + 'Message' => [ + 'description' => '错误信息', + 'type' => 'string', + 'example' => 'xxx', + ], + 'RequestId' => [ + 'description' => '请求ID', + 'type' => 'string', + 'example' => '678F7002-CA01-4ABF-A112-585AFBDF3A3B', + ], + 'Success' => [ + 'description' => '是否成功', + 'type' => 'boolean', + 'example' => 'true', + ], + ], + ], + ], + ], + 'errorCodes' => [], + 'responseDemo' => '[{"type":"json","example":"{\\n \\"HttpStatusCode\\": 200,\\n \\"Code\\": \\"OK\\",\\n \\"Message\\": \\"xxx\\",\\n \\"RequestId\\": \\"678F7002-CA01-4ABF-A112-585AFBDF3A3B\\",\\n \\"Success\\": true\\n}","errorExample":""},{"type":"xml","example":"<LaunchAppraiseResponse>\\r\\n <HttpStatusCode>200</HttpStatusCode>\\r\\n <RequestId>678F7002-CA01-4ABF-A112-585AFBDF3A3B</RequestId>\\r\\n <Success>true</Success>\\r\\n <Code>OK</Code>\\r\\n</LaunchAppraiseResponse>","errorExample":""}]', + 'title' => '统计满意度发送率', + 'description' => '> 点击坐席工作台（软电话SDK）中的发送语音满意度按钮时调用，记录坐席发送了满意度。', + 'requestParamsDescription' => ' ', + 'responseParamsDescription' => ' ', + 'extraInfo' => ' ', + ], + 'SaveWebRTCStats' => [ + 'summary' => '保存客服端WebRTC语音传输统计信息。', + 'methods' => [ + 'post', + 'get', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + [ + 'BearerToken' => [], + ], + ], + 'operationType' => 'readAndWrite', + 'deprecated' => false, + 'systemTags' => [ + 'operationType' => 'get', + 'riskType' => 'none', + 'chargeType' => 'free', + 'abilityTreeNodes' => [ + 'FEATUREcccD5GAHN', + ], + ], + 'parameters' => [ + [ + 'name' => 'InstanceId', + 'in' => 'query', + 'schema' => [ + 'description' => '待获取用户的呼叫中心实例ID', + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + 'example' => '9f46dde1-207a-46dd-926e-c0f39a124', + ], + ], + [ + 'name' => 'RecordTime', + 'in' => 'query', + 'schema' => [ + 'description' => '调用此API的时间（客户端电脑的时间）', + 'type' => 'integer', + 'format' => 'int64', + 'required' => true, + 'docRequired' => true, + 'example' => '160765543836', + ], + ], + [ + 'name' => 'CallId', + 'in' => 'query', + 'schema' => [ + 'description' => '通话ID', + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + 'example' => '294834804', + ], + ], + [ + 'name' => 'CallerNumber', + 'in' => 'query', + 'schema' => [ + 'description' => '主叫号码', + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + 'example' => '021607806', + ], + ], + [ + 'name' => 'CalleeNumber', + 'in' => 'query', + 'schema' => [ + 'description' => '被叫号码', + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + 'example' => '131228450', + ], + ], + [ + 'name' => 'CallStartTime', + 'in' => 'query', + 'schema' => [ + 'description' => '通话开始时间', + 'type' => 'integer', + 'format' => 'int64', + 'required' => true, + 'docRequired' => true, + 'example' => '1607655438368', + ], + ], + [ + 'name' => 'Stats', + 'in' => 'query', + 'schema' => [ + 'description' => '从rtcPeerConnection.getStats(selector)中获取的语音传输统计信息（每隔3秒获取一次）', + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + 'example' => '[XXX]', + ], + ], + [ + 'name' => 'Uid', + 'in' => 'query', + 'schema' => [ + 'description' => '客服的RAM ID', + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + 'example' => '247361754012232', + ], + ], + [ + 'name' => 'TenantId', + 'in' => 'query', + 'schema' => [ + 'description' => '租户ID', + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + 'example' => 'acc2626', + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'type' => 'object', + 'properties' => [ + 'HttpStatusCode' => [ + 'description' => 'HTTP状态码', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '200', + ], + 'RequestId' => [ + 'description' => '请求ID', + 'type' => 'string', + 'example' => 'CF1C21B9-2D49-4B54-880F-FBE248C16903', + ], + 'Success' => [ + 'description' => '是否成功', + 'type' => 'boolean', + 'example' => 'true', + ], + 'Code' => [ + 'description' => '响应码', + 'type' => 'string', + 'example' => 'OK', + ], + 'Message' => [ + 'description' => '响应信息', + 'type' => 'string', + 'example' => '无', + ], + 'RowCount' => [ + 'description' => '存入数据库后返回的行数，一般为1', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '1', + ], + ], + ], + ], + ], + 'errorCodes' => [], + 'responseDemo' => '[{"type":"json","example":"{\\n \\"HttpStatusCode\\": 200,\\n \\"RequestId\\": \\"CF1C21B9-2D49-4B54-880F-FBE248C16903\\",\\n \\"Success\\": true,\\n \\"Code\\": \\"OK\\",\\n \\"Message\\": \\"无\\",\\n \\"RowCount\\": 1\\n}","errorExample":""},{"type":"xml","example":"<SaveWebRTCStatsResponse>\\r\\n <code>OK</code>\\r\\n <httpStatusCode>200</httpStatusCode>\\r\\n <requestId>CF1C21B9-2D49-4B54-880F-FBE248C16903</requestId>\\r\\n <rowCount>1</rowCount>\\r\\n <success>true</success>\\r\\n</SaveWebRTCStatsResponse>","errorExample":""}]', + 'title' => '保存WebRTC统计信息', + 'requestParamsDescription' => ' ', + 'responseParamsDescription' => ' ', + 'extraInfo' => ' ', + ], + 'CreateContactFlow' => [ + 'summary' => '调用CreateContactFlow创建联系流。', + 'methods' => [ + 'post', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + [ + 'BearerToken' => [], + ], + ], + 'operationType' => 'read', + 'deprecated' => false, + 'systemTags' => [ + 'operationType' => 'create', + 'riskType' => 'none', + 'chargeType' => 'free', + 'abilityTreeNodes' => [ + 'FEATUREcccD5GAHN', + ], + ], + 'parameters' => [ + [ + 'name' => 'InstanceId', + 'in' => 'query', + 'schema' => [ + 'description' => '呼叫中心实例ID。', + 'type' => 'string', + 'required' => true, + 'example' => 'ef1e71e9-ae9d-487c-96ad-9181d85cf802', + ], + ], + [ + 'name' => 'Name', + 'in' => 'query', + 'schema' => [ + 'description' => '联系流名称。', + 'type' => 'string', + 'required' => true, + 'example' => '测试流程', + ], + ], + [ + 'name' => 'Description', + 'in' => 'query', + 'schema' => [ + 'description' => '描述信息。', + 'type' => 'string', + 'required' => false, + 'example' => '测试', + ], + ], + [ + 'name' => 'Type', + 'in' => 'query', + 'schema' => [ + 'description' => '流程类型。取值：Mainflow、Subflow、System、Reserved、Navigator。', + 'type' => 'string', + 'required' => true, + 'example' => 'Mainflow', + ], + ], + [ + 'name' => 'Canvas', + 'in' => 'formData', + 'schema' => [ + 'description' => '画布信息。', + 'type' => 'string', + 'required' => true, + 'example' => '{"lineList":[{"relatedModules":{"begin":1,"end":7},"offsetEndPonit":{"offsetX":12.150491568948121,"offsetY":-4.3527514192484915}},{"relatedModules":{"begin":7,"end":999},"offsetEndPonit":{"offsetX":11.620147014773558,"offsetY":1.633680331939992}}]}', + ], + ], + [ + 'name' => 'Content', + 'in' => 'formData', + 'schema' => [ + 'description' => '结点信息。', + 'type' => 'string', + 'required' => true, + 'example' => '[{"nodeType":"start","nodeDescript":"开始","variables":[{"varDescript":"隐藏参数，用于保存分支模块收号内容","varInitial":"","varName":"_press_key","varType":"string"},{"varDescript":"隐藏参数，智能导航中给出\\"转人工队列\\"的动作指令时，附带的参数","varInitial":"","varName":"_vn_control_queueName","varType":"string"}]}]', + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'type' => 'object', + 'properties' => [ + 'HttpStatusCode' => [ + 'description' => 'HTTP状态码。', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '200', + ], + 'Code' => [ + 'description' => '响应码。', + 'type' => 'string', + 'example' => 'OK', + ], + 'Message' => [ + 'description' => '响应信息。', + 'type' => 'string', + 'example' => '无', + ], + 'RequestId' => [ + 'description' => '请求ID。', + 'type' => 'string', + 'example' => '2778FA12-EDD6-42AA-9B15-AF855072E5E5', + ], + 'Success' => [ + 'description' => '是否成功。', + 'type' => 'boolean', + 'example' => 'true', + ], + 'ContactFlow' => [ + 'description' => '联系流对象。', + 'type' => 'object', + 'properties' => [ + 'ContactFlowDescription' => [ + 'description' => '描述信息。', + 'type' => 'string', + 'example' => '测试', + ], + 'Type' => [ + 'description' => '流程类型。', + 'type' => 'string', + 'example' => 'Mainflow', + ], + 'ContactFlowName' => [ + 'description' => '联系流名称。', + 'type' => 'string', + 'example' => '测试流程', + ], + 'InstanceId' => [ + 'description' => '呼叫中心实例ID。', + 'type' => 'string', + 'example' => 'ef1e71e9-ae9d-487c-96ad-9181d85cf802', + ], + 'ContactFlowId' => [ + 'description' => '联系流ID。', + 'type' => 'string', + 'example' => 'nk90_9MIXqop', + ], + 'AppliedVersion' => [ + 'description' => '已发布的版本号。', + 'type' => 'string', + 'example' => '27904327097583', + ], + 'Versions' => [ + 'type' => 'object', + 'itemNode' => true, + 'properties' => [ + 'ContactFlowVersion' => [ + 'description' => '版本信息。', + 'type' => 'array', + 'items' => [ + 'type' => 'object', + 'properties' => [ + 'Status' => [ + 'description' => '联系流当前状态。', + 'type' => 'string', + 'example' => 'Draft', + ], + 'LastModified' => [ + 'description' => '最近修改时间。', + 'type' => 'string', + 'example' => '2020-12-16 09:40:41', + ], + 'Canvas' => [ + 'description' => '画布信息。', + 'type' => 'string', + 'example' => '无', + ], + 'LockedBy' => [ + 'description' => '此版本的锁定者。', + 'type' => 'string', + 'example' => 'cctest', + ], + 'Version' => [ + 'description' => '联系流版本号。', + 'type' => 'string', + 'example' => '20201216094041', + ], + 'ContactFlowVersionId' => [ + 'description' => '版本ID。', + 'type' => 'string', + 'example' => 'fLXS_2CJPxot', + ], + 'LastModifiedBy' => [ + 'description' => '最近修改者。', + 'type' => 'string', + 'example' => '239999345126843208', + ], + 'ContactFlowVersionDescription' => [ + 'description' => '版本描述。', + 'type' => 'string', + 'example' => '无', + ], + 'Content' => [ + 'description' => '结点信息。', + 'type' => 'string', + 'example' => '无', + ], + ], + ], + ], + ], + ], + 'PhoneNumbers' => [ + 'type' => 'object', + 'itemNode' => true, + 'properties' => [ + 'PhoneNumber' => [ + 'description' => '号码。', + 'type' => 'array', + 'items' => [ + 'type' => 'object', + 'properties' => [ + 'TestOnly' => [ + 'description' => '是否用于测试。', + 'type' => 'boolean', + 'example' => 'true', + ], + 'Trunks' => [ + 'description' => '中继。', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '1', + ], + 'RemainingTime' => [ + 'description' => '可用时间，单位秒。', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '2592000', + ], + 'Number' => [ + 'description' => '号码。', + 'type' => 'string', + 'example' => '6680XXXX083', + ], + 'InstanceId' => [ + 'description' => '呼叫中心实例ID。', + 'type' => 'string', + 'example' => 'ef1e71e9-ae9d-487c-96ad-9181d85cf802', + ], + 'Usage' => [ + 'description' => '用途。', + 'type' => 'string', + 'example' => 'Inbound', + ], + 'AllowOutbound' => [ + 'description' => '是否可以外呼。', + 'type' => 'boolean', + 'example' => 'true', + ], + 'PhoneNumberDescription' => [ + 'description' => '号码描述。', + 'type' => 'string', + 'example' => '测试', + ], + 'PhoneNumberId' => [ + 'description' => '号码ID。', + 'type' => 'string', + 'example' => 'kq82ix9f-izbe-7813-a171-334uy290ck3w', + ], + ], + ], + ], + ], + ], + ], + ], + ], + ], + ], + ], + 'errorCodes' => [], + 'responseDemo' => '[{"type":"json","example":"{\\n \\"HttpStatusCode\\": 200,\\n \\"Code\\": \\"OK\\",\\n \\"Message\\": \\"无\\",\\n \\"RequestId\\": \\"2778FA12-EDD6-42AA-9B15-AF855072E5E5\\",\\n \\"Success\\": true,\\n \\"ContactFlow\\": {\\n \\"ContactFlowDescription\\": \\"测试\\",\\n \\"Type\\": \\"Mainflow\\",\\n \\"ContactFlowName\\": \\"测试流程\\",\\n \\"InstanceId\\": \\"ef1e71e9-ae9d-487c-96ad-9181d85cf802\\",\\n \\"ContactFlowId\\": \\"nk90_9MIXqop\\",\\n \\"AppliedVersion\\": \\"27904327097583\\",\\n \\"Versions\\": {\\n \\"ContactFlowVersion\\": [\\n {\\n \\"Status\\": \\"Draft\\",\\n \\"LastModified\\": \\"2020-12-16 09:40:41\\",\\n \\"Canvas\\": \\"无\\",\\n \\"LockedBy\\": \\"cctest\\",\\n \\"Version\\": \\"20201216094041\\",\\n \\"ContactFlowVersionId\\": \\"fLXS_2CJPxot\\",\\n \\"LastModifiedBy\\": \\"239999345126843208\\",\\n \\"ContactFlowVersionDescription\\": \\"无\\",\\n \\"Content\\": \\"无\\"\\n }\\n ]\\n },\\n \\"PhoneNumbers\\": {\\n \\"PhoneNumber\\": [\\n {\\n \\"TestOnly\\": true,\\n \\"Trunks\\": 1,\\n \\"RemainingTime\\": 2592000,\\n \\"Number\\": \\"6680XXXX083\\",\\n \\"InstanceId\\": \\"ef1e71e9-ae9d-487c-96ad-9181d85cf802\\",\\n \\"Usage\\": \\"Inbound\\",\\n \\"AllowOutbound\\": true,\\n \\"PhoneNumberDescription\\": \\"测试\\",\\n \\"PhoneNumberId\\": \\"kq82ix9f-izbe-7813-a171-334uy290ck3w\\"\\n }\\n ]\\n }\\n }\\n}","errorExample":""},{"type":"xml","example":"<Message>无</Message>\\n<RequestId>2778FA12-EDD6-42AA-9B15-AF855072E5E5</RequestId>\\n<HttpStatusCode>200</HttpStatusCode>\\n<Code>OK</Code>\\n<ContactFlow>\\n <PhoneNumbers>\\n <PhoneNumber>\\n <Usage>Inbound</Usage>\\n <AllowOutbound>true</AllowOutbound>\\n <TestOnly>true</TestOnly>\\n <Number>6680XXXX083</Number>\\n <InstanceId>ef1e71e9-ae9d-487c-96ad-9181d85cf802</InstanceId>\\n <RemainingTime>2592000</RemainingTime>\\n <Trunks>1</Trunks>\\n <PhoneNumberId>kq82ix9f-izbe-7813-a171-334uy290ck3w</PhoneNumberId>\\n <PhoneNumberDescription>测试</PhoneNumberDescription>\\n </PhoneNumber>\\n </PhoneNumbers>\\n <AppliedVersion>27904327097583</AppliedVersion>\\n <Type>Mainflow</Type>\\n <Versions>\\n <ContactFlowVersion>\\n <Status>Draft</Status>\\n <LastModified>2020-12-16 09:40:41</LastModified>\\n <LockedBy>cctest</LockedBy>\\n <LastModifiedBy>239999345126843208</LastModifiedBy>\\n <ContactFlowVersionId>fLXS_2CJPxot</ContactFlowVersionId>\\n <Version>20201216094041</Version>\\n <Content>无</Content>\\n <Canvas>无</Canvas>\\n <ContactFlowVersionDescription>无</ContactFlowVersionDescription>\\n </ContactFlowVersion>\\n </Versions>\\n <InstanceId>ef1e71e9-ae9d-487c-96ad-9181d85cf802</InstanceId>\\n <ContactFlowId>nk90_9MIXqop</ContactFlowId>\\n <ContactFlowName>测试流程</ContactFlowName>\\n <ContactFlowDescription>测试</ContactFlowDescription>\\n</ContactFlow>\\n<Success>true</Success>","errorExample":""}]', + 'title' => '创建联系流', + 'requestParamsDescription' => ' ', + 'responseParamsDescription' => ' ', + 'extraInfo' => ' ', + ], + 'ListContactFlows' => [ + 'summary' => '调用ListContactFlows获取呼叫中心实例中的IVR流程列表。', + 'methods' => [ + 'post', + 'get', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + [ + 'BearerToken' => [], + ], + ], + 'operationType' => 'read', + 'systemTags' => [ + 'operationType' => 'get', + 'riskType' => 'none', + 'chargeType' => 'free', + 'abilityTreeNodes' => [ + 'FEATUREcccD5GAHN', + ], + ], + 'parameters' => [ + [ + 'name' => 'InstanceId', + 'in' => 'query', + 'schema' => [ + 'description' => '呼叫中心实例ID', + 'type' => 'string', + 'required' => true, + 'example' => '9cfad875-6260-4a53-ab6e-b13e3fb31f7d', + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'type' => 'object', + 'properties' => [ + 'HttpStatusCode' => [ + 'description' => 'HTTP状态码', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '200', + ], + 'Code' => [ + 'description' => '响应码', + 'type' => 'string', + 'example' => 'OK', + ], + 'Message' => [ + 'description' => '响应信息', + 'type' => 'string', + 'example' => '无', + ], + 'RequestId' => [ + 'description' => '请求ID', + 'type' => 'string', + 'example' => 'F7505505-D727-46E2-9B66-47C5CEBDFCE1', + ], + 'Success' => [ + 'description' => '是否成功', + 'type' => 'boolean', + 'example' => 'true', + ], + 'ContactFlows' => [ + 'type' => 'object', + 'itemNode' => true, + 'properties' => [ + 'ContactFlow' => [ + 'description' => '联系流列表', + 'type' => 'array', + 'items' => [ + 'type' => 'object', + 'properties' => [ + 'ContactFlowDescription' => [ + 'description' => '联系流的简单描述。', + 'type' => 'string', + 'example' => 'Welcome', + ], + 'Type' => [ + 'description' => '流程类型, 定义来自于ContactFlowType。', + 'type' => 'string', + 'example' => 'Mainflow', + ], + 'ContactFlowName' => [ + 'description' => '联系流名称，在一个实例内名称不能重复。', + 'type' => 'string', + 'example' => 'Welcome', + ], + 'InstanceId' => [ + 'description' => '联系流所归属的呼叫中心实例。', + 'type' => 'string', + 'example' => '9cfad875-6260-4a53-ab6e-b13e3fb31f7d', + ], + 'ContactFlowId' => [ + 'description' => '联系流唯一ID，系统自动生成的唯一标示符。', + 'type' => 'string', + 'example' => 'dDMD_0mif4hv', + ], + 'AppliedVersion' => [ + 'description' => '当前正在工作的版本。', + 'type' => 'string', + 'example' => '20180704215641', + ], + 'Versions' => [ + 'type' => 'object', + 'itemNode' => true, + 'properties' => [ + 'ContactFlowVersion' => [ + 'description' => '联系流文件的所有版本。外表存贮。', + 'type' => 'array', + 'items' => [ + 'type' => 'object', + 'properties' => [ + 'Status' => [ + 'description' => '当前状态。', + 'type' => 'string', + 'example' => 'Published', + ], + 'LastModified' => [ + 'description' => '联系流版本的最后修改时间。the number of milliseconds since January 1, 1970, 00:00:00 GMT', + 'type' => 'string', + 'example' => '2018-07-04 22:00:55', + ], + 'LockedBy' => [ + 'description' => '联系流版本被何人锁定。'."\n" + ."\n" + .'在开始编辑前必须先将此版本锁定，编辑完成后解锁，这样可以避免多人同时修改一个版本而导致的冲突。在锁定的情况下，只有锁定人才能对其进行操作，其他人无权操作。无人锁定时该属性的值为NULL。', + 'type' => 'string', + 'example' => 'null', + ], + 'Version' => [ + 'description' => '联系流版本信息，一般以日期+时间来表示。', + 'type' => 'string', + 'example' => '20180704215641', + ], + 'ContactFlowVersionId' => [ + 'description' => '联系流版本ID，系统自动生成的唯一标示符。', + 'type' => 'string', + 'example' => 'tOMP_0prS2A1', + ], + 'ContactFlowVersionDescription' => [ + 'description' => '联系流版本的说明及注解。', + 'type' => 'string', + 'example' => 'Welcome-20180601142524', + ], + 'LastModifiedBy' => [ + 'description' => '联系流版本最后由何人修改。', + 'type' => 'string', + 'example' => 'cloudcallcenter', + ], + ], + ], + ], + ], + ], + 'PhoneNumbers' => [ + 'type' => 'object', + 'itemNode' => true, + 'properties' => [ + 'PhoneNumber' => [ + 'description' => '联系流所绑定的电话号码列表。', + 'type' => 'array', + 'items' => [ + 'type' => 'object', + 'properties' => [ + 'TestOnly' => [ + 'description' => '是否是测试号码。', + 'type' => 'boolean', + 'example' => 'true', + ], + 'Trunks' => [ + 'description' => '电话号码的中继数量。即可同时支持几路通话，数据来源于大于。', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '30', + ], + 'RemainingTime' => [ + 'description' => '测试号码剩余的通话时间。单位为分钟。', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '60', + ], + 'Number' => [ + 'description' => '电话号码。', + 'type' => 'string', + 'example' => '178888888888', + ], + 'InstanceId' => [ + 'description' => '电话号码所归属的呼叫中心实例ID。', + 'type' => 'string', + 'example' => '9cfad875-6260-4a53-ab6e-b13e3fb31f7d', + ], + 'Usage' => [ + 'description' => '电话号码的用途。取值：呼入（**Inbound**），呼出（**Outbound**），以及同时用于呼入和呼出（**Bidirection**）。上述值由枚举类型PhoneNumberType定义。'."\n" + ."\n" + .'该值的结果取决于：'."\n" + ."\n" + .'1. 大于的设置，比如400号码不允许外呼'."\n" + .'2. 呼叫中心实例的设置'."\n" + ."\n" + .'> 电话号码一般都允许内呼，如果不允许内呼，可以由大于做设置，用户拨打该号码时听到提示音；该号码不连接人和联系流IVR，但是ACC不建议这么做。', + 'type' => 'string', + 'example' => 'Bidirection', + ], + 'AllowOutbound' => [ + 'description' => '是否允许外呼。结果取决于：'."\n" + ."\n" + .'1. 大于的设置，比如400号码不允许外呼 '."\n" + .'2. 呼叫中心实例的设置'."\n" + ."\n" + .'> 电话号码一般都允许内呼，如果不允许内呼，可以由大于做设置，用户拨打该号码时听到提示音；该号码不绑定联系流IVR，但是ACC不建议这么做。', + 'type' => 'boolean', + 'example' => 'true', + ], + 'PhoneNumberDescription' => [ + 'description' => '电话号码的简单描述。', + 'type' => 'string', + 'example' => 'xxx', + ], + 'PhoneNumberId' => [ + 'description' => '电话号码ID，系统自动生成的唯一标示符。', + 'type' => 'string', + 'example' => 'xxx', + ], + ], + ], + ], + ], + ], + ], + ], + ], + ], + ], + ], + ], + ], + ], + 'errorCodes' => [], + 'responseDemo' => '[{"type":"json","example":"{\\n \\"HttpStatusCode\\": 200,\\n \\"Code\\": \\"OK\\",\\n \\"Message\\": \\"无\\",\\n \\"RequestId\\": \\"F7505505-D727-46E2-9B66-47C5CEBDFCE1\\",\\n \\"Success\\": true,\\n \\"ContactFlows\\": {\\n \\"ContactFlow\\": [\\n {\\n \\"ContactFlowDescription\\": \\"Welcome\\",\\n \\"Type\\": \\"Mainflow\\",\\n \\"ContactFlowName\\": \\"Welcome\\",\\n \\"InstanceId\\": \\"9cfad875-6260-4a53-ab6e-b13e3fb31f7d\\",\\n \\"ContactFlowId\\": \\"dDMD_0mif4hv\\",\\n \\"AppliedVersion\\": \\"20180704215641\\",\\n \\"Versions\\": {\\n \\"ContactFlowVersion\\": [\\n {\\n \\"Status\\": \\"Published\\",\\n \\"LastModified\\": \\"2018-07-04 22:00:55\\",\\n \\"LockedBy\\": \\"null\\",\\n \\"Version\\": \\"20180704215641\\",\\n \\"ContactFlowVersionId\\": \\"tOMP_0prS2A1\\",\\n \\"ContactFlowVersionDescription\\": \\"Welcome-20180601142524\\",\\n \\"LastModifiedBy\\": \\"cloudcallcenter\\"\\n }\\n ]\\n },\\n \\"PhoneNumbers\\": {\\n \\"PhoneNumber\\": [\\n {\\n \\"TestOnly\\": true,\\n \\"Trunks\\": 30,\\n \\"RemainingTime\\": 60,\\n \\"Number\\": \\"178888888888\\",\\n \\"InstanceId\\": \\"9cfad875-6260-4a53-ab6e-b13e3fb31f7d\\",\\n \\"Usage\\": \\"Bidirection\\",\\n \\"AllowOutbound\\": true,\\n \\"PhoneNumberDescription\\": \\"xxx\\",\\n \\"PhoneNumberId\\": \\"xxx\\"\\n }\\n ]\\n }\\n }\\n ]\\n }\\n}","errorExample":""},{"type":"xml","example":"<ListContactFlowsResponse>\\r\\n <HttpStatusCode>200</HttpStatusCode>\\r\\n <ContactFlows>\\r\\n <ContactFlow>\\r\\n <ContactFlowName>Welcome</ContactFlowName>\\r\\n <ContactFlowDescription>Welcome</ContactFlowDescription>\\r\\n <ContactFlowId>dDMD_0mif4hv</ContactFlowId>\\r\\n <Versions>\\r\\n <ContactFlowVersion>\\r\\n <Status>Published</Status>\\r\\n <ContactFlowVersionDescription>Welcome-20180601142524</ContactFlowVersionDescription>\\r\\n <ContactFlowVersionId>tOMP_0prS2A1</ContactFlowVersionId>\\r\\n <LastModifiedBy>cloudcallcenter</LastModifiedBy>\\r\\n <LastModified>2018-07-04 22:00:55</LastModified>\\r\\n <Version>20180704215641</Version>\\r\\n <LockedBy/>\\r\\n </ContactFlowVersion>\\r\\n </Versions>\\r\\n <AppliedVersion>20180704215641</AppliedVersion>\\r\\n <Type>Mainflow</Type>\\r\\n <InstanceId>9cfad875-6260-4a53-ab6e-b13e3fb31f7d</InstanceId>\\r\\n <PhoneNumbers>\\r\\n </PhoneNumbers>\\r\\n </ContactFlow>\\r\\n </ContactFlows>\\r\\n <RequestId>F7505505-D727-46E2-9B66-47C5CEBDFCE1</RequestId>\\r\\n <Success>true</Success>\\r\\n <Code>OK</Code>\\r\\n</ListContactFlowsResponse>","errorExample":""}]', + 'title' => '获取呼叫中心实例中的IVR流程列表', + 'requestParamsDescription' => ' ', + 'responseParamsDescription' => ' ', + 'extraInfo' => ' ', + ], + 'GetRoutePoint' => [ + 'summary' => '调用GetRoutePoint获取联系流的路由点。', + 'methods' => [ + 'post', + 'get', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + [ + 'BearerToken' => [], + ], + ], + 'operationType' => 'read', + 'systemTags' => [ + 'operationType' => 'get', + 'riskType' => 'none', + 'chargeType' => 'free', + 'abilityTreeNodes' => [ + 'FEATUREcccD5GAHN', + ], + ], + 'parameters' => [ + [ + 'name' => 'InstanceId', + 'in' => 'query', + 'schema' => [ + 'description' => '云呼叫中心实例ID', + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + 'example' => '9cfad875-6260-4a53-ab6e-b13e3fb31f7d', + ], + ], + [ + 'name' => 'ContactFlowId', + 'in' => 'query', + 'schema' => [ + 'description' => '联系流ID', + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + 'example' => 'dDMD_0mif4hv', + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'type' => 'object', + 'properties' => [ + 'HttpStatusCode' => [ + 'description' => '响应状态码', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '200', + ], + 'RoutePoint' => [ + 'description' => '路由点', + 'type' => 'string', + 'example' => '80206198', + ], + 'RequestId' => [ + 'description' => '请求ID', + 'type' => 'string', + 'example' => 'F81866AD-A125-4D9A-A942-1CD6FBA9E9F5', + ], + 'Success' => [ + 'description' => '是否成功', + 'type' => 'boolean', + 'example' => 'true', + ], + 'Code' => [ + 'description' => '响应码', + 'type' => 'string', + 'example' => 'OK', + ], + 'Message' => [ + 'description' => '响应信息', + 'type' => 'string', + 'example' => '无', + ], + ], + ], + ], + ], + 'responseDemo' => '[{"type":"json","example":"{\\n \\"HttpStatusCode\\": 200,\\n \\"RoutePoint\\": \\"80206198\\",\\n \\"RequestId\\": \\"F81866AD-A125-4D9A-A942-1CD6FBA9E9F5\\",\\n \\"Success\\": true,\\n \\"StatusCode\\": \\"无\\",\\n \\"Code\\": \\"OK\\",\\n \\"Message\\": \\"无\\",\\n \\"StatusDesc\\": \\"无\\"\\n}","errorExample":""},{"type":"xml","example":"<GetRoutePointResponse>\\r\\n\\t <HttpStatusCode>200</HttpStatusCode>\\r\\n\\t <RequestId>F81866AD-A125-4D9A-A942-1CD6FBA9E9F5</RequestId>\\r\\n\\t <RoutePoint>80206198</RoutePoint>\\r\\n\\t <Success>true</Success>\\r\\n\\t <Code>OK</Code>\\r\\n</GetRoutePointResponse>","errorExample":""}]', + 'title' => '获取联系流的路由点', + 'requestParamsDescription' => ' ', + 'responseParamsDescription' => ' ', + 'extraInfo' => ' ', + ], + 'ListIvrTrackingDetail' => [ + 'summary' => '获取IVR轨迹,默认查询半个小时之内的数据。', + 'methods' => [ + 'post', + 'get', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + [ + 'BearerToken' => [], + ], + ], + 'operationType' => 'read', + 'deprecated' => false, + 'systemTags' => [ + 'operationType' => 'get', + 'riskType' => 'none', + 'chargeType' => 'free', + 'abilityTreeNodes' => [ + 'FEATUREcccD5GAHN', + ], + ], + 'parameters' => [ + [ + 'name' => 'InstanceId', + 'in' => 'query', + 'schema' => [ + 'description' => '呼叫中心实例ID', + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + 'example' => '317a38bf-4883-4e00-b65d-761f4a8b****', + ], + ], + [ + 'name' => 'ContactId', + 'in' => 'query', + 'schema' => [ + 'description' => '话务ID', + 'type' => 'string', + 'required' => false, + 'example' => '3433583180', + ], + ], + [ + 'name' => 'StartTime', + 'in' => 'query', + 'schema' => [ + 'description' => '开始时间', + 'type' => 'integer', + 'format' => 'int64', + 'required' => false, + 'example' => '1541732850000', + ], + ], + [ + 'name' => 'StopTime', + 'in' => 'query', + 'schema' => [ + 'description' => '结束时间', + 'type' => 'integer', + 'format' => 'int64', + 'required' => false, + 'example' => '1541932850000', + ], + ], + [ + 'name' => 'CallingNumber', + 'in' => 'query', + 'schema' => [ + 'description' => '主叫号码', + 'type' => 'string', + 'required' => false, + 'example' => '1760031****', + ], + ], + [ + 'name' => 'CalledNumber', + 'in' => 'query', + 'schema' => [ + 'description' => '被叫号码', + 'type' => 'string', + 'required' => false, + 'example' => '05712688****', + ], + ], + [ + 'name' => 'PageNumber', + 'in' => 'query', + 'schema' => [ + 'description' => '分页页码', + 'type' => 'integer', + 'format' => 'int32', + 'required' => true, + 'docRequired' => true, + 'example' => '1', + ], + ], + [ + 'name' => 'PageSize', + 'in' => 'query', + 'schema' => [ + 'description' => '分页大小', + 'type' => 'integer', + 'format' => 'int32', + 'required' => true, + 'docRequired' => true, + 'example' => '20', + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'type' => 'object', + 'properties' => [ + 'HttpStatusCode' => [ + 'description' => 'HTTP状态码', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '200', + ], + 'Code' => [ + 'description' => '响应码', + 'type' => 'string', + 'example' => 'OK', + ], + 'Message' => [ + 'description' => '响应信息', + 'type' => 'string', + 'example' => '无', + ], + 'RequestId' => [ + 'description' => '请求ID', + 'type' => 'string', + 'example' => '2a644ab1-7db5-413c-a744-299247f6537e', + ], + 'Success' => [ + 'description' => '是否成功', + 'type' => 'boolean', + 'example' => 'true', + ], + 'IvrTrackingDetails' => [ + 'description' => '获取的IVR轨迹', + 'type' => 'object', + 'properties' => [ + 'PageNumber' => [ + 'description' => '当前页码', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '1', + ], + 'PageSize' => [ + 'description' => '分页大小', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '10', + ], + 'TotalCount' => [ + 'description' => '对象总数', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '3', + ], + 'List' => [ + 'type' => 'object', + 'itemNode' => true, + 'properties' => [ + 'IvrTrackingDetail' => [ + 'description' => '对象列表', + 'type' => 'array', + 'items' => [ + 'type' => 'object', + 'properties' => [ + 'Status' => [ + 'description' => '状态', + 'type' => 'string', + 'example' => '_tts_success', + ], + 'DeviceID' => [ + 'description' => 'IP地址', + 'type' => 'string', + 'example' => 'null', + ], + 'InputData' => [ + 'description' => '传入参数', + 'type' => 'string', + 'example' => 'nui-I1gxblYz_1_1200_当前时间是11:07:39', + ], + 'FlowName' => [ + 'description' => 'IVR名称', + 'type' => 'string', + 'example' => 'flow/acc2626/xxxx', + ], + 'CalledNumber' => [ + 'description' => '被叫号码', + 'type' => 'string', + 'example' => '05712688****', + ], + 'StopTime' => [ + 'description' => '结束时间', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '1541932850000', + ], + 'StartTime' => [ + 'description' => '开始时间', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '1541732850000', + ], + 'NodeType' => [ + 'description' => '节点类型(nodeType)包含: answer(开始) 、waitevent(等待)、getAssociateData(获取随路数据)、 kvget(解析随路数据)、getdigits(获取收号信息)、assign(输出) 、play(放音)、tts(tts放音) 、branching(分支)、branchitem(分支项) 、requestagent(转人工)、onesteptransfer(转外线) 、http(函数)、subflow(子流程)、exit(退出子流程)、hangup（结束）。', + 'type' => 'string', + 'example' => 'waitevent', + ], + 'Description' => [ + 'description' => '描述信息', + 'type' => 'string', + 'example' => 'answer', + ], + 'NodeName' => [ + 'description' => '节点名称', + 'type' => 'string', + 'example' => 'node24000', + ], + 'ContactId' => [ + 'description' => '通话ID', + 'type' => 'string', + 'example' => '3433583180', + ], + 'CallingNumber' => [ + 'description' => '主叫号码', + 'type' => 'string', + 'example' => '1760031****', + ], + 'OutputData' => [ + 'description' => '传出参数', + 'type' => 'string', + 'example' => '8020****', + ], + 'TenantId' => [ + 'description' => '租户ID', + 'type' => 'string', + 'example' => 'acc2626', + ], + ], + ], + ], + ], + ], + ], + ], + ], + ], + ], + ], + 'errorCodes' => [], + 'responseDemo' => '[{"type":"json","example":"{\\n \\"HttpStatusCode\\": 200,\\n \\"Code\\": \\"OK\\",\\n \\"Message\\": \\"无\\",\\n \\"RequestId\\": \\"2a644ab1-7db5-413c-a744-299247f6537e\\",\\n \\"Success\\": true,\\n \\"IvrTrackingDetails\\": {\\n \\"PageNumber\\": 1,\\n \\"PageSize\\": 10,\\n \\"TotalCount\\": 3,\\n \\"List\\": {\\n \\"IvrTrackingDetail\\": [\\n {\\n \\"Status\\": \\"_tts_success\\",\\n \\"DeviceID\\": \\"null\\",\\n \\"InputData\\": \\"nui-I1gxblYz_1_1200_当前时间是11:07:39\\",\\n \\"FlowName\\": \\"flow/acc2626/xxxx\\",\\n \\"CalledNumber\\": \\"05712688****\\",\\n \\"StopTime\\": 1541932850000,\\n \\"StartTime\\": 1541732850000,\\n \\"NodeType\\": \\"waitevent\\",\\n \\"Description\\": \\"answer\\",\\n \\"NodeName\\": \\"node24000\\",\\n \\"ContactId\\": \\"3433583180\\",\\n \\"CallingNumber\\": \\"1760031****\\",\\n \\"OutputData\\": \\"8020****\\",\\n \\"TenantId\\": \\"acc2626\\"\\n }\\n ]\\n }\\n }\\n}","errorExample":""},{"type":"xml","example":"<Message>无</Message>\\n<RequestId>2a644ab1-7db5-413c-a744-299247f6537e</RequestId>\\n<HttpStatusCode>200</HttpStatusCode>\\n<IvrTrackingDetails>\\n <TotalCount>3</TotalCount>\\n <PageSize>10</PageSize>\\n <PageNumber>1</PageNumber>\\n <List>\\n <IvrTrackingDetail>\\n <Status>_tts_success</Status>\\n <CalledNumber>05712688****</CalledNumber>\\n <Description>answer</Description>\\n <NodeName>node24000</NodeName>\\n <DeviceID>null</DeviceID>\\n <StartTime>1541732850000</StartTime>\\n <ContactId>3433583180</ContactId>\\n <CallingNumber>1760031****</CallingNumber>\\n <TenantId>acc2626</TenantId>\\n <FlowName>flow/acc2626/xxxx</FlowName>\\n <OutputData>8020****</OutputData>\\n <NodeType>waitevent</NodeType>\\n <InputData>nui-I1gxblYz_1_1200_当前时间是11:07:39</InputData>\\n <StopTime>1541932850000</StopTime>\\n </IvrTrackingDetail>\\n </List>\\n</IvrTrackingDetails>\\n<Code>OK</Code>\\n<Success>true</Success>","errorExample":""}]', + 'title' => '获取IVR轨迹', + 'requestParamsDescription' => ' ', + 'responseParamsDescription' => ' ', + 'extraInfo' => ' ', + ], + 'CommitContactFlowVersionModification' => [ + 'summary' => '提交对联系流版本的改动。', + 'methods' => [ + 'post', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + [ + 'BearerToken' => [], + ], + ], + 'operationType' => 'read', + 'deprecated' => false, + 'systemTags' => [ + 'operationType' => 'get', + 'riskType' => 'none', + 'chargeType' => 'free', + 'abilityTreeNodes' => [ + 'FEATUREcccD5GAHN', + ], + ], + 'parameters' => [ + [ + 'name' => 'InstanceId', + 'in' => 'query', + 'schema' => [ + 'description' => '呼叫中心实例ID。', + 'type' => 'string', + 'required' => true, + 'example' => 'ef1e71e9-ae9d-487c-96ad-9181d85cf802', + ], + ], + [ + 'name' => 'ContactFlowVersionId', + 'in' => 'query', + 'schema' => [ + 'description' => '版本ID。', + 'type' => 'string', + 'required' => true, + 'example' => 'fLXS_2CJPxot', + ], + ], + [ + 'name' => 'Canvas', + 'in' => 'formData', + 'schema' => [ + 'description' => '画布信息。', + 'type' => 'string', + 'required' => true, + 'example' => '无', + ], + ], + [ + 'name' => 'Content', + 'in' => 'formData', + 'schema' => [ + 'description' => 'IVR内容。', + 'type' => 'string', + 'required' => true, + 'example' => '无', + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'type' => 'object', + 'properties' => [ + 'HttpStatusCode' => [ + 'description' => 'HTTP状态码。', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '200', + ], + 'Code' => [ + 'description' => '响应码。', + 'type' => 'string', + 'example' => 'OK', + ], + 'Message' => [ + 'description' => '响应信息。', + 'type' => 'string', + 'example' => '无', + ], + 'RequestId' => [ + 'description' => '请求ID。', + 'type' => 'string', + 'example' => '2778FA12-EDD6-42AA-9B15-AF855072E5E5', + ], + 'Success' => [ + 'description' => '是否成功。', + 'type' => 'boolean', + 'example' => 'true', + ], + 'ContactFlowVersion' => [ + 'description' => '联系流版本对象。', + 'type' => 'object', + 'properties' => [ + 'Status' => [ + 'description' => '联系流当前状态。', + 'type' => 'string', + 'example' => 'Updated', + ], + 'LastModified' => [ + 'description' => '最近修改时间。', + 'type' => 'string', + 'example' => '2020-11-14 17:48:21', + ], + 'Canvas' => [ + 'description' => '画布信息。', + 'type' => 'string', + 'example' => '无', + ], + 'LockedBy' => [ + 'description' => '此版本的锁定者。', + 'type' => 'string', + 'example' => 'cctest', + ], + 'Version' => [ + 'description' => '联系流版本号。', + 'type' => 'string', + 'example' => '20201114174750', + ], + 'ContactFlowVersionId' => [ + 'description' => '版本ID。', + 'type' => 'string', + 'example' => 'fLXS_2CJPxot', + ], + 'LastModifiedBy' => [ + 'description' => '最近修改人。', + 'type' => 'string', + 'example' => 'cctest', + ], + 'ContactFlowVersionDescription' => [ + 'description' => '版本描述。', + 'type' => 'string', + 'example' => 'commitTest-20201114174750', + ], + 'Content' => [ + 'description' => 'IVR内容。', + 'type' => 'string', + 'example' => '无', + ], + ], + ], + ], + ], + ], + ], + 'errorCodes' => [], + 'responseDemo' => '[{"type":"json","example":"{\\n \\"HttpStatusCode\\": 200,\\n \\"Code\\": \\"OK\\",\\n \\"Message\\": \\"无\\",\\n \\"RequestId\\": \\"2778FA12-EDD6-42AA-9B15-AF855072E5E5\\",\\n \\"Success\\": true,\\n \\"ContactFlowVersion\\": {\\n \\"Status\\": \\"Updated\\",\\n \\"LastModified\\": \\"2020-11-14 17:48:21\\",\\n \\"Canvas\\": \\"无\\",\\n \\"LockedBy\\": \\"cctest\\",\\n \\"Version\\": \\"20201114174750\\",\\n \\"ContactFlowVersionId\\": \\"fLXS_2CJPxot\\",\\n \\"LastModifiedBy\\": \\"cctest\\",\\n \\"ContactFlowVersionDescription\\": \\"commitTest-20201114174750\\",\\n \\"Content\\": \\"无\\"\\n }\\n}","errorExample":""},{"type":"xml","example":"<Message>无</Message>\\n<RequestId>2778FA12-EDD6-42AA-9B15-AF855072E5E5</RequestId>\\n<ContactFlowVersion>\\n <Status>Updated</Status>\\n <LastModified>2020-11-14 17:48:21</LastModified>\\n <LockedBy>cctest</LockedBy>\\n <LastModifiedBy>cctest</LastModifiedBy>\\n <ContactFlowVersionId>fLXS_2CJPxot</ContactFlowVersionId>\\n <Version>20201114174750</Version>\\n <Content>无</Content>\\n <Canvas>无</Canvas>\\n <ContactFlowVersionDescription>commitTest-20201114174750</ContactFlowVersionDescription>\\n</ContactFlowVersion>\\n<HttpStatusCode>200</HttpStatusCode>\\n<Code>OK</Code>\\n<Success>true</Success>","errorExample":""}]', + 'title' => '提交联系流改动', + 'requestParamsDescription' => ' ', + 'responseParamsDescription' => ' ', + 'extraInfo' => ' ', + ], + 'PublishContactFlowVersion' => [ + 'summary' => '调用PublishContactFlowVersion发布IVR流程。', + 'methods' => [ + 'post', + 'get', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + [ + 'BearerToken' => [], + ], + ], + 'operationType' => 'readAndWrite', + 'deprecated' => false, + 'systemTags' => [ + 'operationType' => 'get', + 'riskType' => 'none', + 'chargeType' => 'free', + 'abilityTreeNodes' => [ + 'FEATUREcccD5GAHN', + ], + ], + 'parameters' => [ + [ + 'name' => 'InstanceId', + 'in' => 'query', + 'schema' => [ + 'description' => '呼叫中心实例ID', + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + 'example' => '9cfad875-6260-4a53-ab6e-b13e3fb31f7d', + ], + ], + [ + 'name' => 'ContactFlowVersionId', + 'in' => 'query', + 'schema' => [ + 'description' => '待发布的流程的版本ID', + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + 'example' => '2NWG_1Cl7uWu', + ], + ], + [ + 'name' => 'UseTianGong', + 'in' => 'query', + 'schema' => [ + 'description' => '是否使用天宫进行发布。调用请传入true。', + 'type' => 'boolean', + 'required' => false, + 'example' => 'true', + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'type' => 'object', + 'properties' => [ + 'HttpStatusCode' => [ + 'description' => 'HTTP状态码', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '200', + ], + 'Code' => [ + 'description' => '响应码', + 'type' => 'string', + 'example' => 'OK', + ], + 'Message' => [ + 'description' => '响应信息', + 'type' => 'string', + 'example' => '无', + ], + 'RequestId' => [ + 'description' => '请求ID', + 'type' => 'string', + 'example' => '03C67DAD-EB26-41D8-949D-9B0C470FB716', + ], + 'Success' => [ + 'description' => '是否成功', + 'type' => 'boolean', + 'example' => 'true', + ], + ], + ], + ], + ], + 'errorCodes' => [], + 'responseDemo' => '[{"type":"json","example":"{\\n \\"HttpStatusCode\\": 200,\\n \\"Code\\": \\"OK\\",\\n \\"Message\\": \\"无\\",\\n \\"RequestId\\": \\"03C67DAD-EB26-41D8-949D-9B0C470FB716\\",\\n \\"Success\\": true\\n}","errorExample":""},{"type":"xml","example":"<PublishContactFlowVersionResponse>\\r\\n <Code>OK</Code>\\r\\n <HttpStatusCode>200</HttpStatusCode>\\r\\n <RequestId>03C67DAD-EB26-41D8-949D-9B0C470FB716</RequestId>\\r\\n <Success>true</Success>\\r\\n <Message>xxxx</Message>\\r\\n</PublishContactFlowVersionResponse>","errorExample":""}]', + 'title' => '发布IVR流程', + 'description' => '在发布的时候，首先把当前的数据结构转换成IVR引擎所规定的数据库的格式，并填到其指定的数据库表中，然后进行编译并调用发布。因此发布结果不会在当前接口返回，需要查询IVR流程列表查看发布结果。', + ], + 'GetRecordOssUploadParam' => [ + 'summary' => '调用GetRecordOssUploadParam获取录音上传参数。', + 'methods' => [ + 'post', + 'get', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + [ + 'BearerToken' => [], + ], + ], + 'operationType' => 'readAndWrite', + 'systemTags' => [ + 'operationType' => 'get', + 'riskType' => 'none', + 'chargeType' => 'free', + 'abilityTreeNodes' => [ + 'FEATUREcccD5GAHN', + ], + ], + 'parameters' => [ + [ + 'name' => 'InstanceId', + 'in' => 'query', + 'schema' => [ + 'description' => '呼叫中心实例ID', + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + 'example' => '9cfad875-6260-4a53-ab6e-b13e3fb31f7d', + ], + ], + [ + 'name' => 'FileName', + 'in' => 'query', + 'schema' => [ + 'description' => '录音文件名称', + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + 'example' => '155887678809600080315543.wav', + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'type' => 'object', + 'properties' => [ + 'OssAccessKeyId' => [ + 'description' => 'OSS的AK', + 'type' => 'string', + 'example' => 'LTAIvKWEr4Doxxxx', + ], + 'Host' => [ + 'description' => '上传地址', + 'type' => 'string', + 'example' => 'https://cloudcallcenter-online.oss-cn-shanghai.aliyuncs.com', + ], + 'Success' => [ + 'description' => '是否成功', + 'type' => 'boolean', + 'example' => 'true', + ], + 'Message' => [ + 'description' => '响应信息', + 'type' => 'string', + 'example' => '无', + ], + 'OssFileName' => [ + 'description' => '录音文件名', + 'type' => 'string', + 'example' => 'gvDE-1KxEtOj_1059803544828509_20190530143725.wav', + ], + 'HttpStatusCode' => [ + 'description' => 'HTTP状态码', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '200', + ], + 'Signature' => [ + 'description' => '签名', + 'type' => 'string', + 'example' => 'KUwzPbvaHaljLOdrKyrYE+S2gWs=', + ], + 'Expires' => [ + 'description' => '过期时间', + 'type' => 'string', + 'example' => '1559201845', + ], + 'RequestId' => [ + 'description' => '请求ID', + 'type' => 'string', + 'example' => '9F766284-F103-4298-8EC5-19F9F9BE5522', + ], + 'Policy' => [ + 'description' => '策略', + 'type' => 'string', + 'example' => 'eyJleHBpcmF0aW9uIjoiMjAxOS0wNS0zMFQwNzozNzoyNS42NDRaIiwiY29uZGl0aW9ucyI6W1siY29udGVudC1sZW5ndGgtcmFuZ2UiLDAsNTI0Mjg4MF0sWyJzdGFydHMtd2l0aCIsIiRrZXkiLCJyZWNvcmQvZDI3ODYyOWMtYzY4Ny00YWEzLWIwNDQtNGZ', + ], + 'Code' => [ + 'description' => '响应码', + 'type' => 'string', + 'example' => 'OK', + ], + 'Dir' => [ + 'description' => '路径', + 'type' => 'string', + 'example' => 'record/d278629c-c687-4aa3-b044-4fe9b012e7ef/1059803544828509', + ], + ], + ], + ], + ], + 'errorCodes' => [], + 'responseDemo' => '[{"type":"json","example":"{\\n \\"OssAccessKeyId\\": \\"LTAIvKWEr4Doxxxx\\",\\n \\"Host\\": \\"https://cloudcallcenter-online.oss-cn-shanghai.aliyuncs.com\\",\\n \\"Success\\": true,\\n \\"Message\\": \\"无\\",\\n \\"OssFileName\\": \\"gvDE-1KxEtOj_1059803544828509_20190530143725.wav\\",\\n \\"HttpStatusCode\\": 200,\\n \\"Signature\\": \\"KUwzPbvaHaljLOdrKyrYE+S2gWs=\\",\\n \\"Expires\\": \\"1559201845\\",\\n \\"RequestId\\": \\"9F766284-F103-4298-8EC5-19F9F9BE5522\\",\\n \\"Policy\\": \\"eyJleHBpcmF0aW9uIjoiMjAxOS0wNS0zMFQwNzozNzoyNS42NDRaIiwiY29uZGl0aW9ucyI6W1siY29udGVudC1sZW5ndGgtcmFuZ2UiLDAsNTI0Mjg4MF0sWyJzdGFydHMtd2l0aCIsIiRrZXkiLCJyZWNvcmQvZDI3ODYyOWMtYzY4Ny00YWEzLWIwNDQtNGZ\\",\\n \\"Code\\": \\"OK\\",\\n \\"Dir\\": \\"record/d278629c-c687-4aa3-b044-4fe9b012e7ef/1059803544828509\\"\\n}","errorExample":""},{"type":"xml","example":"<GetRecordOssUploadParamResponse>\\r\\n <HttpStatusCode>200</HttpStatusCode>\\r\\n <Dir>record/d278629c-c687-4aa3-b044-4fe9b012e7ef/1059803544828509</Dir>\\r\\n <OssFileName>gvDE-1KxEtOj_1059803544828509_20190530143725.wav</OssFileName>\\r\\n <Host>https://cloudcallcenter-online.oss-cn-shanghai.aliyuncs.com</Host>\\r\\n <Policy>eyJleHBpcmF0aW9uIjoiMjAxOS0wNS0zMFQwNzozNzoyNS42NDRaIiwiY29uZGl0aW9ucyI6W1siY29udGVudC1sZW5ndGgtcmFuZ2UiLDAsNTI0Mjg4MF0sWyJzdGFydHMtd2l0aCIsIiRrZXkiLCJyZWNvcmQvZDI3ODYyOWMtYzY4Ny00YWEzLWIwNDQtNGZlOWIwMTJlN2VmLzEwNTk4MDM1NDQ4Mjg1MDkiXV19</Policy>\\r\\n <Expires>1559201845</Expires>\\r\\n <RequestId>9F766284-F103-4298-8EC5-19F9F9BE5522</RequestId>\\r\\n <Success>true</Success>\\r\\n <OssAccessKeyId>LTAIvKWEr4Dxxxx</OssAccessKeyId>\\r\\n <Code>OK</Code>\\r\\n <Signature>KUwzPbvaHaljLOdrKyrYE+S2gWs=</Signature>\\r\\n</GetRecordOssUploadParamResponse>","errorExample":""}]', + 'title' => '获取录音上传参数', + ], + 'ListRecordingOfDualTrack' => [ + 'summary' => '调用ListRecordingOfDualTrack根据通话记录获取通话的双轨录音。', + 'methods' => [ + 'post', + 'get', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + [ + 'BearerToken' => [], + ], + ], + 'operationType' => 'read', + 'systemTags' => [ + 'operationType' => 'get', + 'riskType' => 'none', + 'chargeType' => 'free', + 'abilityTreeNodes' => [ + 'FEATUREcccD5GAHN', + ], + ], + 'parameters' => [ + [ + 'name' => 'InstanceId', + 'in' => 'query', + 'schema' => [ + 'description' => '呼叫中心实例ID', + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + 'example' => 'd278629c-c687-4aa3-b044-4fe9b012****', + ], + ], + [ + 'name' => 'ConnectId', + 'in' => 'query', + 'schema' => [ + 'description' => '话务ID', + 'type' => 'string', + 'required' => false, + 'example' => '1300017658', + ], + ], + [ + 'name' => 'StartTime', + 'in' => 'query', + 'schema' => [ + 'description' => '获取的历史数据的开始时间。'."\n" + ."\n" + .'缺省为0，代表早于目前的时间半个小时开始。', + 'type' => 'integer', + 'format' => 'int64', + 'required' => true, + 'docRequired' => true, + 'example' => '1542967200000', + ], + ], + [ + 'name' => 'StopTime', + 'in' => 'query', + 'schema' => [ + 'description' => '获取的历史数据的终止时间。'."\n" + ."\n" + .'缺省为0，代表截止到目前的时间。', + 'type' => 'integer', + 'format' => 'int64', + 'required' => true, + 'docRequired' => true, + 'example' => '1542997200000', + ], + ], + [ + 'name' => 'CallingNumber', + 'in' => 'query', + 'schema' => [ + 'description' => '主叫号码', + 'type' => 'string', + 'required' => false, + 'example' => '0255237****', + ], + ], + [ + 'name' => 'CalledNumber', + 'in' => 'query', + 'schema' => [ + 'description' => '被叫号码', + 'type' => 'string', + 'required' => false, + 'example' => '1573203****', + ], + ], + [ + 'name' => 'AgentId', + 'in' => 'query', + 'schema' => [ + 'description' => '坐席ID', + 'type' => 'string', + 'required' => false, + 'example' => '101820677302****', + ], + ], + [ + 'name' => 'PageNumber', + 'in' => 'query', + 'schema' => [ + 'description' => '分页序号', + 'type' => 'integer', + 'format' => 'int32', + 'required' => true, + 'docRequired' => true, + 'example' => '1', + ], + ], + [ + 'name' => 'PageSize', + 'in' => 'query', + 'schema' => [ + 'description' => '分页大小', + 'type' => 'integer', + 'format' => 'int32', + 'required' => true, + 'docRequired' => true, + 'example' => '20', + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'type' => 'object', + 'properties' => [ + 'HttpStatusCode' => [ + 'description' => 'HTTP状态码', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '200', + ], + 'Code' => [ + 'description' => '响应码', + 'type' => 'string', + 'example' => 'OK', + ], + 'Message' => [ + 'description' => '响应信息', + 'type' => 'string', + 'example' => '无', + ], + 'RequestId' => [ + 'description' => '请求ID', + 'type' => 'string', + 'example' => 'D8135D21-1553-4B18-A876-427D74543841', + ], + 'Success' => [ + 'description' => '是否成功', + 'type' => 'boolean', + 'example' => 'true', + ], + 'Recordings' => [ + 'description' => '获取到的录音详单', + 'type' => 'object', + 'properties' => [ + 'PageNumber' => [ + 'description' => '分页序号', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '1', + ], + 'PageSize' => [ + 'description' => '分页大小', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '20', + ], + 'TotalCount' => [ + 'description' => '对象总数', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '1', + ], + 'List' => [ + 'type' => 'object', + 'itemNode' => true, + 'properties' => [ + 'Recording' => [ + 'description' => '对象列表', + 'type' => 'array', + 'items' => [ + 'type' => 'object', + 'properties' => [ + 'ContactType' => [ + 'description' => '通话类型。'."\n" + ."\n" + .'参考枚举类型：Inbound(0) 内呼, Outbound(1) 外呼, Internal(2) 内部通话。', + 'type' => 'string', + 'example' => 'Outbound', + ], + 'AgentId' => [ + 'description' => '座席ID。'."\n" + ."\n" + .'坐席ID等同于该座席的RAM子账户ID。', + 'type' => 'string', + 'example' => '101820677302****', + ], + 'AgentName' => [ + 'description' => '座席名称', + 'type' => 'string', + 'example' => '测试', + ], + 'InstanceId' => [ + 'description' => '呼叫中心实例ID', + 'type' => 'string', + 'example' => 'd278629c-c687-4aa3-b044-4fe9b01****', + ], + 'FileName' => [ + 'description' => '录音文件名', + 'type' => 'string', + 'example' => '4219097556-10-20-49.mkv', + ], + 'CalledNumber' => [ + 'description' => '被叫号码', + 'type' => 'string', + 'example' => '1573203****', + ], + 'StartTime' => [ + 'description' => '电话开始时间，内呼从进入IVR开始，外呼从开始接通计算。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '1542968440000', + ], + 'FilePath' => [ + 'description' => '录音文件在OSS中的保存位置', + 'type' => 'string', + 'example' => 'http://xxx', + ], + 'ContactId' => [ + 'description' => '话务ID，全局唯一，对应于ACC的ACID。', + 'type' => 'string', + 'example' => '1300017658', + ], + 'CallingNumber' => [ + 'description' => '主叫号码', + 'type' => 'string', + 'example' => '0255237****', + ], + 'Duration' => [ + 'description' => '通话持续时间，单位为秒。', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '120', + ], + 'FileDescription' => [ + 'description' => '录音文件别名', + 'type' => 'string', + 'example' => 'xxx', + ], + 'Channel' => [ + 'description' => '座席所在音轨标示', + 'type' => 'string', + 'example' => 'xxx', + ], + ], + ], + ], + ], + ], + ], + ], + ], + ], + ], + ], + 'errorCodes' => [], + 'responseDemo' => '[{"type":"json","example":"{\\n \\"HttpStatusCode\\": 200,\\n \\"Code\\": \\"OK\\",\\n \\"Message\\": \\"无\\",\\n \\"RequestId\\": \\"D8135D21-1553-4B18-A876-427D74543841\\",\\n \\"Success\\": true,\\n \\"Recordings\\": {\\n \\"PageNumber\\": 1,\\n \\"PageSize\\": 20,\\n \\"TotalCount\\": 1,\\n \\"List\\": {\\n \\"Recording\\": [\\n {\\n \\"ContactType\\": \\"Outbound\\",\\n \\"AgentId\\": \\"101820677302****\\",\\n \\"AgentName\\": \\"测试\\",\\n \\"InstanceId\\": \\"d278629c-c687-4aa3-b044-4fe9b01****\\",\\n \\"FileName\\": \\"4219097556-10-20-49.mkv\\",\\n \\"CalledNumber\\": \\"1573203****\\",\\n \\"StartTime\\": 1542968440000,\\n \\"FilePath\\": \\"http://xxx\\",\\n \\"ContactId\\": \\"1300017658\\",\\n \\"CallingNumber\\": \\"0255237****\\",\\n \\"Duration\\": 120,\\n \\"FileDescription\\": \\"xxx\\",\\n \\"Channel\\": \\"xxx\\"\\n }\\n ]\\n }\\n }\\n}","errorExample":""},{"type":"xml","example":"<Message>无</Message>\\n<RequestId>D8135D21-1553-4B18-A876-427D74543841</RequestId>\\n<HttpStatusCode>200</HttpStatusCode>\\n<Recordings>\\n <TotalCount>1</TotalCount>\\n <PageSize>20</PageSize>\\n <PageNumber>1</PageNumber>\\n <List>\\n <Recording>\\n <FilePath>http://xxx</FilePath>\\n <FileDescription>xxx</FileDescription>\\n <CalledNumber>1573203****</CalledNumber>\\n <ContactType>Outbound</ContactType>\\n <InstanceId>d278629c-c687-4aa3-b044-4fe9b01****</InstanceId>\\n <Channel>xxx</Channel>\\n <FileName>4219097556-10-20-49.mkv</FileName>\\n <StartTime>1542968440000</StartTime>\\n <Duration>120</Duration>\\n <AgentName>测试</AgentName>\\n <AgentId>101820677302****</AgentId>\\n <ContactId>1300017658</ContactId>\\n <CallingNumber>0255237****</CallingNumber>\\n </Recording>\\n </List>\\n</Recordings>\\n<Code>OK</Code>\\n<Success>true</Success>","errorExample":""}]', + 'title' => '根据通话记录获取通话的双轨录音', + 'requestParamsDescription' => ' ', + 'responseParamsDescription' => ' ', + 'extraInfo' => ' ', + ], + 'ListRecordingsByContactId' => [ + 'summary' => '根据话务ID查找相关的录音详细信息。', + 'methods' => [ + 'post', + 'get', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + [ + 'BearerToken' => [], + ], + ], + 'operationType' => 'read', + 'deprecated' => false, + 'systemTags' => [ + 'operationType' => 'get', + 'riskType' => 'none', + 'chargeType' => 'free', + 'abilityTreeNodes' => [ + 'FEATUREcccD5GAHN', + ], + ], + 'parameters' => [ + [ + 'name' => 'InstanceId', + 'in' => 'query', + 'schema' => [ + 'description' => '呼叫中心实例ID', + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + 'example' => '9cfad875-6260-4a53-ab6e-b13e3fb3xxxx', + ], + ], + [ + 'name' => 'ContactId', + 'in' => 'query', + 'schema' => [ + 'description' => '话务ID', + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + 'example' => '2020927xxxx', + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'type' => 'object', + 'properties' => [ + 'HttpStatusCode' => [ + 'description' => 'HTTP状态码', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '200', + ], + 'Code' => [ + 'description' => '响应码', + 'type' => 'string', + 'example' => 'OK', + ], + 'Message' => [ + 'description' => '响应信息', + 'type' => 'string', + 'example' => '无', + ], + 'RequestId' => [ + 'description' => '请求ID', + 'type' => 'string', + 'example' => '0997CE25-94D3-41DE-8C7A-E6FCFD8C01E0', + ], + 'Success' => [ + 'description' => '是否成功', + 'type' => 'boolean', + 'example' => 'true', + ], + 'Recordings' => [ + 'type' => 'object', + 'itemNode' => true, + 'properties' => [ + 'Recording' => [ + 'description' => '录音列表', + 'type' => 'array', + 'items' => [ + 'type' => 'object', + 'properties' => [ + 'ContactType' => [ + 'description' => '话务类型', + 'type' => 'string', + 'example' => 'Outbound', + ], + 'AgentId' => [ + 'description' => '坐席ID。'."\n" + ."\n" + .'坐席ID等同于该座席的RAM子账户ID。', + 'type' => 'string', + 'example' => '29393942232031xxxx', + ], + 'AgentName' => [ + 'description' => '坐席名称', + 'type' => 'string', + 'example' => '小芳', + ], + 'InstanceId' => [ + 'description' => '已废弃字段', + 'type' => 'string', + 'example' => '无', + ], + 'FileName' => [ + 'description' => '录音文件名称', + 'type' => 'string', + 'example' => '15312849114340008032xxxx.wav', + ], + 'QualityCheckTid' => [ + 'description' => '智能质检文本ID', + 'type' => 'string', + 'example' => '23A1F0BF-7B30-4918-9424-4DF8B809B9B1', + ], + 'CalledNumber' => [ + 'description' => '被叫号码', + 'type' => 'string', + 'example' => '1558888****', + ], + 'StartTime' => [ + 'description' => '通话开始时间', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '1531284911000', + ], + 'FilePath' => [ + 'description' => '已废弃字段', + 'type' => 'string', + 'example' => '无', + ], + 'ContactId' => [ + 'description' => '话务ID', + 'type' => 'string', + 'example' => '202092xxxx', + ], + 'QualityCheckTaskId' => [ + 'description' => '智能质检任务ID', + 'type' => 'string', + 'example' => '1F0BF809-7B30-4918-9424-4DF23A8BB9B1', + ], + 'CallingNumber' => [ + 'description' => '主叫号码', + 'type' => 'string', + 'example' => '8032****', + ], + 'Duration' => [ + 'description' => '通话时长', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '10', + ], + 'FileDescription' => [ + 'description' => '录音文件描述', + 'type' => 'string', + 'example' => '20180711125511-小芳', + ], + 'Channel' => [ + 'description' => '已废弃字段', + 'type' => 'string', + 'example' => '无', + ], + ], + ], + ], + ], + ], + ], + ], + ], + ], + 'errorCodes' => [], + 'responseDemo' => '[{"type":"json","example":"{\\n \\"HttpStatusCode\\": 200,\\n \\"Code\\": \\"OK\\",\\n \\"Message\\": \\"无\\",\\n \\"RequestId\\": \\"0997CE25-94D3-41DE-8C7A-E6FCFD8C01E0\\",\\n \\"Success\\": true,\\n \\"Recordings\\": {\\n \\"Recording\\": [\\n {\\n \\"ContactType\\": \\"Outbound\\",\\n \\"AgentId\\": \\"29393942232031xxxx\\",\\n \\"AgentName\\": \\"小芳\\",\\n \\"InstanceId\\": \\"无\\",\\n \\"FileName\\": \\"15312849114340008032xxxx.wav\\",\\n \\"QualityCheckTid\\": \\"23A1F0BF-7B30-4918-9424-4DF8B809B9B1\\",\\n \\"CalledNumber\\": \\"1558888****\\",\\n \\"StartTime\\": 1531284911000,\\n \\"FilePath\\": \\"无\\",\\n \\"ContactId\\": \\"202092xxxx\\",\\n \\"QualityCheckTaskId\\": \\"1F0BF809-7B30-4918-9424-4DF23A8BB9B1\\",\\n \\"CallingNumber\\": \\"8032****\\",\\n \\"Duration\\": 10,\\n \\"FileDescription\\": \\"20180711125511-小芳\\",\\n \\"Channel\\": \\"无\\"\\n }\\n ]\\n }\\n}","errorExample":""},{"type":"xml","example":"<Message>无</Message>\\n<RequestId>0997CE25-94D3-41DE-8C7A-E6FCFD8C01E0</RequestId>\\n<HttpStatusCode>200</HttpStatusCode>\\n<Recordings>\\n <Recording>\\n <FilePath>无</FilePath>\\n <CalledNumber>1558888****</CalledNumber>\\n <ContactType>Outbound</ContactType>\\n <QualityCheckTid>23A1F0BF-7B30-4918-9424-4DF8B809B9B1</QualityCheckTid>\\n <InstanceId>无</InstanceId>\\n <Channel>无</Channel>\\n <FileName>15312849114340008032xxxx.wav</FileName>\\n <StartTime>1531284911000</StartTime>\\n <Duration>10</Duration>\\n <ContactId>202092xxxx</ContactId>\\n <CallingNumber>8032****</CallingNumber>\\n <FileDescription>20180711125511-小芳</FileDescription>\\n <QualityCheckTaskId>1F0BF809-7B30-4918-9424-4DF23A8BB9B1</QualityCheckTaskId>\\n <AgentName>小芳</AgentName>\\n <AgentId>29393942232031xxxx</AgentId>\\n </Recording>\\n</Recordings>\\n<Code>OK</Code>\\n<Success>true</Success>","errorExample":""}]', + 'title' => '根据话务ID查询录音', + 'description' => '有以下两种获取话务ID（**ContactId**）方式：'."\n" + ."\n" + .'1. 通过调用**ListCallDetailRecords**，返回参数中包含**ContactId**。'."\n" + .'2. 通过监听软电话SDK中的回调事件（参数表如下），回调事件中会携带每通通话全局唯一的**ContactId**。'."\n" + .'```'."\n" + .'钩子：某些事件触发时的回调函数'."\n" + .'onCallComing //来电，参数表（connid<通话id>,caller<主叫号码>,calee<被叫号码>,contactId<录音id>,skillgroupId<技能组id>）'."\n" + .'onCallDialing //去电，参数表（connid,caller,calee,contactId）'."\n" + .'```', + 'requestParamsDescription' => ' ', + 'responseParamsDescription' => ' ', + 'extraInfo' => ' ', + ], + 'DownloadAllTypeRecording' => [ + 'summary' => '通过通话ID来下载原始以及合成录音。', + 'methods' => [ + 'post', + 'get', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + [ + 'BearerToken' => [], + ], + ], + 'operationType' => 'readAndWrite', + 'systemTags' => [ + 'operationType' => 'update', + 'riskType' => 'none', + 'chargeType' => 'free', + 'abilityTreeNodes' => [ + 'FEATUREcccKYIENB', + ], + ], + 'parameters' => [ + [ + 'name' => 'InstanceId', + 'in' => 'query', + 'schema' => [ + 'description' => '呼叫中心实例ID', + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + 'example' => '9cfad875-6260-4a53-ab6e-b13e3fb31f7d', + ], + ], + [ + 'name' => 'ContactId', + 'in' => 'query', + 'schema' => [ + 'description' => '待下载录音的通话ID', + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + 'example' => '1272014011', + ], + ], + [ + 'name' => 'Channel', + 'in' => 'query', + 'schema' => [ + 'description' => '座席所在音轨标示，目前不可用。', + 'type' => 'string', + 'required' => false, + 'example' => 'xxxx', + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'type' => 'object', + 'properties' => [ + 'HttpStatusCode' => [ + 'description' => 'HTTP状态码', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '200', + ], + 'Code' => [ + 'description' => '响应码', + 'type' => 'string', + 'example' => 'OK', + ], + 'Message' => [ + 'description' => '响应信息', + 'type' => 'string', + 'example' => '无', + ], + 'RequestId' => [ + 'description' => '请求ID', + 'type' => 'string', + 'example' => '93CDC17E-3E8A-48F2-99E5-FA2E238DE8B4', + ], + 'Success' => [ + 'description' => '是否成功', + 'type' => 'boolean', + 'example' => 'true', + ], + 'MediaDownloadParamList' => [ + 'type' => 'object', + 'itemNode' => true, + 'properties' => [ + 'MediaDownloadParam' => [ + 'description' => '获取到的录音文件下载URL列表', + 'type' => 'array', + 'items' => [ + 'type' => 'object', + 'properties' => [ + 'SignatureUrl' => [ + 'description' => '录音文件下载URL。'."\n" + ."\n\n" + .'此URL被两个引号包裹，例如：“”urlDetail“”，需要您自行处理一下，此URL有效期为1小时。', + 'type' => 'string', + 'example' => '“”urlDetail“”', + ], + 'FileName' => [ + 'description' => '录音文件名', + 'type' => 'string', + 'example' => '0960005656-03-27-22.mkv', + ], + ], + ], + ], + ], + ], + ], + ], + ], + ], + 'errorCodes' => [], + 'responseDemo' => '[{"type":"json","example":"{\\n \\"HttpStatusCode\\": 200,\\n \\"Code\\": \\"OK\\",\\n \\"Message\\": \\"无\\",\\n \\"RequestId\\": \\"93CDC17E-3E8A-48F2-99E5-FA2E238DE8B4\\",\\n \\"Success\\": true,\\n \\"MediaDownloadParamList\\": {\\n \\"MediaDownloadParam\\": [\\n {\\n \\"SignatureUrl\\": \\"“”urlDetail“”\\",\\n \\"FileName\\": \\"0960005656-03-27-22.mkv\\"\\n }\\n ]\\n }\\n}","errorExample":""},{"type":"xml","example":"<HttpStatusCode>200</HttpStatusCode>\\n<RequestId>93CDC17E-3E8A-48F2-99E5-FA2E238DE8B4</RequestId>\\n<MediaDownloadParamList>\\n <MediaDownloadParam>\\n <SignatureUrl>http://cloudcallcenter-online.oss-cn-shanghai.aliyuncs.com/accrec/acc2626/190708/0960005656-03-27-22.mkv?Expires=1564059976&OSSAccessKeyId=XXXX&Signature=XXXX</SignatureUrl>\\n <FileName>0960005656-03-27-22.mkv</FileName>\\n </MediaDownloadParam>\\n <MediaDownloadParam>\\n <SignatureUrl>http://cloudcallcenter-online.oss-cn-shanghai.aliyuncs.com/record/d278629c-c687-4aa3-b044-4fe9b012e7ef/156255644275000080333360.wav?Expires=1564059976&OSSAccessKeyId=XXXX&Signature=XXXX</SignatureUrl>\\n <FileName>156255644275000080333360.wav</FileName>\\n </MediaDownloadParam>\\n</MediaDownloadParamList>\\n<Success>true</Success>\\n<Code>OK</Code>","errorExample":""}]', + 'title' => '下载原始或合成录音', + 'description' => '> 一通通话如果存在转接，那么会包含多个录音文件。', + 'requestParamsDescription' => ' ', + 'responseParamsDescription' => ' ', + 'extraInfo' => ' ', + ], + 'DownloadRecording' => [ + 'summary' => '调用DownloadRecording通过录音文件的FileName来下载录音。', + 'methods' => [ + 'post', + 'get', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + [ + 'BearerToken' => [], + ], + ], + 'operationType' => 'read', + 'systemTags' => [ + 'operationType' => 'get', + 'riskType' => 'none', + 'chargeType' => 'free', + 'abilityTreeNodes' => [ + 'FEATUREcccKYIENB', + ], + ], + 'parameters' => [ + [ + 'name' => 'InstanceId', + 'in' => 'query', + 'schema' => [ + 'description' => '呼叫中心实例ID', + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + 'example' => '9cfad875-6260-4a53-ab6e-b13e3fb3****', + ], + ], + [ + 'name' => 'FileName', + 'in' => 'query', + 'schema' => [ + 'description' => '待下载录音文件名', + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + 'example' => '15312849114340008032****.wav', + ], + ], + [ + 'name' => 'Channel', + 'in' => 'query', + 'schema' => [ + 'description' => '音轨信息，默认为null', + 'type' => 'string', + 'required' => false, + 'example' => 'null', + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'type' => 'object', + 'properties' => [ + 'HttpStatusCode' => [ + 'description' => 'HTTP状态码', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '200', + ], + 'Code' => [ + 'description' => '响应码', + 'type' => 'string', + 'example' => 'OK', + ], + 'Message' => [ + 'description' => '响应信息', + 'type' => 'string', + 'example' => '无', + ], + 'RequestId' => [ + 'description' => '请求ID', + 'type' => 'string', + 'example' => '03C67DAD-EB26-41D8-949D-9B0C470FB716', + ], + 'Success' => [ + 'description' => '是否成功', + 'type' => 'boolean', + 'example' => 'true', + ], + 'MediaDownloadParam' => [ + 'description' => '获取到的录音文件下载url', + 'type' => 'object', + 'properties' => [ + 'SignatureUrl' => [ + 'description' => '录音文件下载url。'."\n" + ."\n" + .'此url被两个引号包裹，例如：“”urlDetail“”，需要您自行处理一下，此url有效期为1小时。', + 'type' => 'string', + 'example' => '""urlDetail""', + ], + 'FileName' => [ + 'description' => '录音文件名', + 'type' => 'string', + 'example' => '15312849114340008032****.wav', + ], + ], + ], + ], + ], + ], + ], + 'errorCodes' => [], + 'responseDemo' => '[{"type":"json","example":"{\\n \\"HttpStatusCode\\": 200,\\n \\"Code\\": \\"OK\\",\\n \\"Message\\": \\"无\\",\\n \\"RequestId\\": \\"03C67DAD-EB26-41D8-949D-9B0C470FB716\\",\\n \\"Success\\": true,\\n \\"MediaDownloadParam\\": {\\n \\"SignatureUrl\\": \\"\\\\\\"\\\\\\"urlDetail\\\\\\"\\\\\\"\\",\\n \\"FileName\\": \\"15312849114340008032****.wav\\"\\n }\\n}","errorExample":""},{"type":"xml","example":"<MediaDownloadParam>\\n <FileName>15312849114340008032****.wav</FileName>\\n <SignatureUrl>\\"\\"urlDetail\\"\\"</SignatureUrl>\\n</MediaDownloadParam>\\n<Message>无</Message>\\n<RequestId>03C67DAD-EB26-41D8-949D-9B0C470FB716</RequestId>\\n<HttpStatusCode>200</HttpStatusCode>\\n<Code>OK</Code>\\n<Success>true</Success>","errorExample":""}]', + 'title' => '下载通话录音', + 'description' => '有以下两种获取**FileName**的方式：'."\n" + ."\n" + .'1. 通过调用[ListCallDetailRecords](https://help.aliyun.com/document_detail/65296.htm?spm=a2c4g.11186623.0.0.25924395RuDWbu)，返回参数中包含**FileName**。'."\n" + ."\n" + .'2. 通过监听[软电话SDK](https://help.aliyun.com/document_detail/63063.html?spm=a2c4g.11186623.2.19.1ef943b0S1mEAY)中的回调事件（参数表如下），回调事件中会携带每通通话全局唯一的**contactId**，通过**contactId**调用[ListRecordingsByContactId](https://help.aliyun.com/document_detail/198091.html?spm=a2c4g.11186623.0.0.259278c5lhoMmf)获取到录音详细信息，其中包含**FileName**。'."\n" + ."\n" + .''."\n" + ."\n" + .'> **一通通话如果存在转接，那么会包含多个录音文件。**', + 'requestParamsDescription' => ' ', + 'responseParamsDescription' => ' ', + 'extraInfo' => ' ', + ], + 'ModifyPrivacyNumberCallDetail' => [ + 'summary' => '调用ModifyPrivacyNumberCallDetail更新话务ID。', + 'methods' => [ + 'post', + 'get', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + [ + 'BearerToken' => [], + ], + ], + 'operationType' => 'readAndWrite', + 'deprecated' => false, + 'systemTags' => [ + 'operationType' => 'update', + 'riskType' => 'none', + 'chargeType' => 'free', + 'abilityTreeNodes' => [ + 'FEATUREcccD5GAHN', + ], + ], + 'parameters' => [ + [ + 'name' => 'InstanceId', + 'in' => 'query', + 'schema' => [ + 'description' => '呼叫中心实例ID', + 'type' => 'string', + 'required' => true, + 'example' => '9cfad875-6260-4a53-ab6e-b13e3fb31f7d', + ], + ], + [ + 'name' => 'CallId', + 'in' => 'query', + 'schema' => [ + 'description' => '记录外呼虚拟号码操作唯一标识', + 'type' => 'string', + 'required' => true, + 'example' => 'bc984e0a-0dd0-422c-9742-758eff869694', + ], + ], + [ + 'name' => 'ContactId', + 'in' => 'query', + 'schema' => [ + 'description' => '话务ID', + 'type' => 'string', + 'required' => true, + 'example' => '2063169340', + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'type' => 'object', + 'properties' => [ + 'HttpStatusCode' => [ + 'description' => 'HTTP状态码', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '200', + ], + 'Code' => [ + 'description' => '响应码', + 'type' => 'string', + 'example' => 'OK', + ], + 'Message' => [ + 'description' => '响应信息', + 'type' => 'string', + 'example' => '无', + ], + 'RequestId' => [ + 'description' => '请求ID', + 'type' => 'string', + 'example' => '12CE95DF-C91E-4B97-8B7B-0308F191549B', + ], + 'Success' => [ + 'description' => '是否成功', + 'type' => 'boolean', + 'example' => 'true', + ], + ], + ], + ], + ], + 'errorCodes' => [], + 'responseDemo' => '[{"type":"json","example":"{\\n \\"HttpStatusCode\\": 200,\\n \\"Code\\": \\"OK\\",\\n \\"Message\\": \\"无\\",\\n \\"RequestId\\": \\"12CE95DF-C91E-4B97-8B7B-0308F191549B\\",\\n \\"Success\\": true\\n}","errorExample":""},{"type":"xml","example":"<ModifyPrivacyNumberCallDetailResponse>\\r\\n <code>OK</code>\\r\\n <httpStatusCode>200</httpStatusCode>\\r\\n <requestId>12CE95DF-C91E-4B97-8B7B-0308F191549B</requestId>\\r\\n <success>true</success>\\r\\n</ModifyPrivacyNumberCallDetailResponse>","errorExample":""}]', + 'title' => '更新话务ID', + 'description' => '客户使用外显虚拟号码外呼时，首先呼叫中心号码（telA）与虚拟号码（telX）建立连接,然后telX与被叫号码（telB）建立连接，从而完成telA与telB的通话，此过程产生唯一通话标识，需记录到外呼虚拟号码操作表以便用户查看录音文件信息。', + ], + 'StartBack2BackCall' => [ + 'summary' => '调用StartBack2BackCall发起双呼。', + 'methods' => [ + 'post', + 'get', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + [ + 'BearerToken' => [], + ], + ], + 'operationType' => 'readAndWrite', + 'deprecated' => false, + 'systemTags' => [ + 'operationType' => 'update', + 'riskType' => 'none', + 'chargeType' => 'free', + 'abilityTreeNodes' => [ + 'FEATUREcccBCFPY3', + ], + ], + 'parameters' => [ + [ + 'name' => 'InstanceId', + 'in' => 'query', + 'schema' => [ + 'description' => '呼叫中心实例ID。'."\n" + ."\n" + .'背靠背代理所用电话号码需要归属于该呼叫中心实例。', + 'type' => 'string', + 'required' => true, + 'example' => '9cfad875-6260-4a53-ab6e-b13e3fb3****', + ], + ], + [ + 'name' => 'WorkflowId', + 'in' => 'query', + 'schema' => [ + 'description' => '联系流ID。'."\n" + ."\n" + .'此联系流用来辅助建立双方通话，该字段是扩展用，请留空。', + 'type' => 'string', + 'required' => false, + 'example' => 'null', + 'enum' => [ + 'twoPartiesCallProd', + 'twoPartiesCall', + ], + ], + ], + [ + 'name' => 'CallCenterNumber', + 'in' => 'query', + 'schema' => [ + 'description' => '背靠背代理所用电话号码。'."\n" + ."\n" + .'该电话号码需要归属于**instanceId**指定的呼叫中心实例，若不指定，则会随机选一个指定实例下可用于外呼的号码。', + 'type' => 'string', + 'required' => false, + 'example' => '0256604****', + ], + ], + [ + 'name' => 'Caller', + 'in' => 'query', + 'schema' => [ + 'description' => '主叫号码。', + 'type' => 'string', + 'required' => true, + 'example' => '1760066****', + ], + ], + [ + 'name' => 'Callee', + 'in' => 'query', + 'schema' => [ + 'description' => '被叫号码。', + 'type' => 'string', + 'required' => true, + 'example' => '1880134****', + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'type' => 'object', + 'properties' => [ + 'HttpStatusCode' => [ + 'description' => 'HTTP状态码', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '200', + ], + 'RequestId' => [ + 'description' => '请求ID', + 'type' => 'string', + 'example' => 'DE803553-8AA9-4B9D-9E4E-A82BC69EDCEE', + ], + 'Success' => [ + 'description' => '是否成功', + 'type' => 'boolean', + 'example' => 'true', + ], + 'StatusCode' => [ + 'description' => '外呼返回状态码', + 'type' => 'string', + 'example' => '200', + ], + 'Code' => [ + 'description' => '响应码', + 'type' => 'string', + 'example' => 'OK', + ], + 'Message' => [ + 'description' => '响应信息', + 'type' => 'string', + 'example' => '无', + ], + 'TimeStamp' => [ + 'description' => '本次外呼的时间戳', + 'type' => 'string', + 'example' => '2018-07-13 14:06:08', + ], + 'TaskId' => [ + 'description' => '本次外呼产生的contactId(即:通话详单中的通话ID)，后续可以据此参数查询话务状态。', + 'type' => 'string', + 'example' => '15716647696706****', + ], + 'StatusDesc' => [ + 'description' => '外呼返回状态描述', + 'type' => 'string', + 'example' => 'Okay', + ], + ], + ], + ], + ], + 'errorCodes' => [], + 'responseDemo' => '[{"type":"json","example":"{\\n \\"HttpStatusCode\\": 200,\\n \\"RequestId\\": \\"DE803553-8AA9-4B9D-9E4E-A82BC69EDCEE\\",\\n \\"Success\\": true,\\n \\"StatusCode\\": \\"200\\",\\n \\"Code\\": \\"OK\\",\\n \\"Message\\": \\"无\\",\\n \\"TimeStamp\\": \\"2018-07-13 14:06:08\\",\\n \\"TaskId\\": \\"15716647696706****\\",\\n \\"StatusDesc\\": \\"Okay\\"\\n}","errorExample":""},{"type":"xml","example":"<StatusDesc>Okay</StatusDesc>\\n<TaskId>15716647696706****</TaskId>\\n<Message>无</Message>\\n<RequestId>DE803553-8AA9-4B9D-9E4E-A82BC69EDCEE</RequestId>\\n<HttpStatusCode>200</HttpStatusCode>\\n<StatusCode>200</StatusCode>\\n<Code>OK</Code>\\n<TimeStamp>2018-07-13 14:06:08</TimeStamp>\\n<Success>true</Success>","errorExample":""}]', + 'title' => '发起双呼', + 'description' => '双呼和传统的双方通话不同，主叫并不直接呼叫对方，而是通过一个背靠背代理(Back to Back Agent)， 背靠背代理首先呼叫主叫方，接通后，再呼叫被叫方，然后把二者拉进一个会场。在这种方式下，由于每个呼叫的所有消息流经背靠背代理，因此服务提供商可以据此提供增值服务，比如计时、录音、隐藏真实号码等等。', + 'requestParamsDescription' => ' ', + 'responseParamsDescription' => ' ', + 'extraInfo' => ' ', + ], + 'ListCallDetailRecords' => [ + 'summary' => '获取呼叫中心中的通话详单数据。', + 'methods' => [ + 'post', + 'get', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + [ + 'BearerToken' => [], + ], + ], + 'operationType' => 'read', + 'deprecated' => false, + 'systemTags' => [ + 'operationType' => 'get', + 'riskType' => 'none', + 'chargeType' => 'free', + 'abilityTreeNodes' => [ + 'FEATUREccc5HY0NN', + ], + ], + 'parameters' => [ + [ + 'name' => 'InstanceId', + 'in' => 'query', + 'schema' => [ + 'description' => '呼叫中心实例ID', + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + 'example' => '9cfad875-6260-4a53-ab6e-b13e3fb3****', + ], + ], + [ + 'name' => 'PhoneNumber', + 'in' => 'query', + 'schema' => [ + 'description' => '待获取数据的呼叫中心的电话号码', + 'type' => 'string', + 'required' => false, + 'example' => '1234456****', + ], + ], + [ + 'name' => 'StartTime', + 'in' => 'query', + 'schema' => [ + 'description' => '获取的历史数据的起始时间。缺省为0，代表从当天的0时开始。', + 'type' => 'integer', + 'format' => 'int64', + 'required' => false, + 'example' => '1532448000000', + ], + ], + [ + 'name' => 'StopTime', + 'in' => 'query', + 'schema' => [ + 'description' => '获取的历史数据的终止时间。缺省为0，代表截止到目前的时间。', + 'type' => 'integer', + 'format' => 'int64', + 'required' => false, + 'example' => '1532707199000', + ], + ], + [ + 'name' => 'Criteria', + 'in' => 'query', + 'schema' => [ + 'description' => '搜索条件。'."\n" + ."\n" + .'可以根据客户电话、坐席姓名、技能组名称来搜索。', + 'type' => 'string', + 'required' => false, + 'example' => '客服组', + ], + ], + [ + 'name' => 'ContactType', + 'in' => 'query', + 'schema' => [ + 'description' => '按呼叫类型筛选。'."\n" + ."\n" + .'取值：Inbound（呼入），Outbound（呼出），Back2Back（双呼），PredictiveDial（预测试外呼），PrivacyDial（虚拟号码外呼） 多个条件以逗号隔开。', + 'type' => 'string', + 'required' => false, + 'example' => 'Outbound,Inbound', + ], + ], + [ + 'name' => 'ContactDisposition', + 'in' => 'query', + 'schema' => [ + 'description' => '按挂断类型筛选。'."\n" + ."\n" + .'取值：Success(正常)，NoAnswer(未接通)，AbandonedInContactFlow(IVR中放弃)，AbandonedInQueue(排队放弃)，AbandonedRing(振铃放弃)，QueueOverflow(排队超时)，OneStepTransfer(转外线)，多个条件以逗号隔开。', + 'type' => 'string', + 'required' => false, + 'example' => 'NoAnswer,AbandonedInContactFlow,AbandonedRing', + ], + ], + [ + 'name' => 'WithRecording', + 'in' => 'query', + 'schema' => [ + 'description' => '是否需要录音。默认需要，显式的指明不需要可以加快查询速度。', + 'type' => 'boolean', + 'required' => false, + 'example' => 'true', + ], + ], + [ + 'name' => 'ContactId', + 'in' => 'query', + 'schema' => [ + 'description' => '通过指定的contactId来查询某一通电话的记录，contactId可以通过软电话SDK发生通话时获取到。', + 'type' => 'string', + 'required' => false, + 'example' => '123', + ], + ], + [ + 'name' => 'OrderBy', + 'in' => 'query', + 'schema' => [ + 'description' => '按时间升降序排列。默认升序，取值: ASC/DESC。', + 'type' => 'string', + 'required' => false, + 'example' => 'ASC', + 'default' => 'ASC', + 'enum' => [ + 'ASC', + 'DESC', + ], + ], + ], + [ + 'name' => 'PageNumber', + 'in' => 'query', + 'schema' => [ + 'description' => '分页序号', + 'type' => 'integer', + 'format' => 'int32', + 'required' => true, + 'docRequired' => true, + 'maximum' => '5000', + 'example' => '1', + ], + ], + [ + 'name' => 'PageSize', + 'in' => 'query', + 'schema' => [ + 'description' => '分页大小，最大数量为100', + 'type' => 'integer', + 'format' => 'int32', + 'required' => true, + 'docRequired' => true, + 'example' => '10', + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'type' => 'object', + 'properties' => [ + 'HttpStatusCode' => [ + 'description' => 'HTTP状态码', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '200', + ], + 'Code' => [ + 'description' => '响应码', + 'type' => 'string', + 'example' => 'OK', + ], + 'Message' => [ + 'description' => '响应信息', + 'type' => 'string', + 'example' => '无', + ], + 'RequestId' => [ + 'description' => '请求ID', + 'type' => 'string', + 'example' => 'D70B6625-B54F-4831-BDC4-917A7EBBCE77', + ], + 'Success' => [ + 'description' => '是否成功', + 'type' => 'boolean', + 'example' => 'true', + ], + 'CallDetailRecords' => [ + 'description' => '获取到的通话详单', + 'type' => 'object', + 'properties' => [ + 'PageNumber' => [ + 'description' => '分页序号', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '1', + ], + 'PageSize' => [ + 'description' => '分页大小', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '5', + ], + 'TotalCount' => [ + 'description' => '对象总数', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '3', + ], + 'List' => [ + 'type' => 'object', + 'itemNode' => true, + 'properties' => [ + 'CallDetailRecord' => [ + 'description' => '对象列表', + 'type' => 'array', + 'items' => [ + 'type' => 'object', + 'properties' => [ + 'ContactDisposition' => [ + 'description' => '电话结束原因。'."\n" + ."\n" + .'参考枚举值：Success(正常)，NoAnswer(未接通)，AbandonedInContactFlow(IVR中放弃)，AbandonedInQueue(排队放弃)，AbandonedRing(振铃放弃)，QueueOverflow(排队超时)，OneStepTransfer(转外线)。', + 'type' => 'string', + 'example' => 'Success', + ], + 'ContactType' => [ + 'description' => '通话类型。'."\n" + ."\n" + .'参考枚举值：Inbound(0) 内呼, Outbound(1) 外呼, Internal(2) 内部通话。', + 'type' => 'string', + 'example' => 'Outbound', + ], + 'SkillGroupIdList' => [ + 'description' => '参与通话的座席所述的技能组ID，多个技能组ID以逗号分隔。', + 'type' => 'string', + 'example' => '68536c62-9c25-4201-b4fa-cb15a0d6****,68536c62-9c25-4201-b4fa-cb15a0d****', + ], + 'InstanceId' => [ + 'description' => '呼叫中心实例ID', + 'type' => 'string', + 'example' => '14b32e95-405b-4514-8118-85e64b22****', + ], + 'CalledNumber' => [ + 'description' => '被叫号码', + 'type' => 'string', + 'example' => '1234444****', + ], + 'AgentNames' => [ + 'description' => '参与通话的座席，多个座席之间以逗号分隔。', + 'type' => 'string', + 'example' => '千牛卖家测试', + ], + 'Satisfaction' => [ + 'description' => '满意度对应的按键，比如1或者2。'."\n" + ."\n" + .'注：只有在发送满意度邀请给客户，并且客户做出评价反馈后，才返回本字段。如果未发送或者发送但未评价，返回内容中不包含本字段。', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '3', + ], + 'StartTime' => [ + 'description' => '电话开始时间，内呼从进入IVR开始，外呼从开始接通计算。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '1546575494000', + ], + 'SatisfactionDesc' => [ + 'description' => '在发送满意度客户评价的情况下，该字段为满意度按键（Satisfaction）对应的描述，比如满意、非常满意。若为“未发送”，表示未发送满意度评价邀请给客户；若为“未评价”，表示发送满意度邀请给客户，但客户未评价。', + 'type' => 'string', + 'example' => '不满意', + ], + 'ContactId' => [ + 'description' => '话务ID，全局唯一，对应于 ACC的ACID。', + 'type' => 'string', + 'example' => '2118423213', + ], + 'CallingNumber' => [ + 'description' => '主叫号码', + 'type' => 'string', + 'example' => '07553656****', + ], + 'Duration' => [ + 'description' => '通话持续时间，单位为秒。', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '15', + ], + 'SkillGroupNames' => [ + 'description' => '参与通话的座席所述的技能组，多个技能组以逗号分隔。', + 'type' => 'string', + 'example' => '默认技能组', + ], + 'Feedback' => [ + 'description' => '不满意度反馈描述', + 'type' => 'string', + 'example' => '基本技能太差', + ], + 'Agents' => [ + 'type' => 'object', + 'itemNode' => true, + 'properties' => [ + 'CallDetailAgent' => [ + 'description' => '座席列表', + 'type' => 'array', + 'items' => [ + 'type' => 'object', + 'properties' => [ + 'Satisfaction' => [ + 'description' => '满意度', + 'type' => 'string', + 'example' => '不满意', + ], + 'Feedback' => [ + 'description' => '不满意情况下二级反馈信息', + 'type' => 'string', + 'example' => '基本技能太差', + ], + 'AgentId' => [ + 'description' => '座席ID，等同于该座席的RAM子账户ID。', + 'type' => 'string', + 'example' => '101820677302****', + ], + ], + ], + ], + ], + ], + 'Recordings' => [ + 'type' => 'object', + 'itemNode' => true, + 'properties' => [ + 'Recording' => [ + 'description' => '录音列表', + 'type' => 'array', + 'items' => [ + 'type' => 'object', + 'properties' => [ + 'StartTime' => [ + 'description' => '通话开始时间', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '1546575367000', + ], + 'ContactId' => [ + 'description' => '通话ID', + 'type' => 'string', + 'example' => '2118422093', + ], + 'QualityCheckTaskId' => [ + 'description' => '智能质检任务ID', + 'type' => 'string', + 'example' => 'xxx', + ], + 'AgentId' => [ + 'description' => '座席ID，等同于该座席的RAM子账户ID。', + 'type' => 'string', + 'example' => '101820677302****', + ], + 'FileDescription' => [ + 'description' => '录音文件别名', + 'type' => 'string', + 'example' => '20190104121607-千牛卖家测试', + ], + 'Duration' => [ + 'description' => '通话时长', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '7', + ], + 'AgentName' => [ + 'description' => '座席名称', + 'type' => 'string', + 'example' => '千牛卖家测试', + ], + 'FileName' => [ + 'description' => '录音文件名', + 'type' => 'string', + 'example' => '154657536797300080308468.wav', + ], + 'QualityCheckTid' => [ + 'description' => '智能质检文本ID', + 'type' => 'string', + 'example' => 'xxx', + ], + ], + ], + ], + ], + ], + ], + ], + ], + ], + ], + ], + ], + ], + ], + ], + ], + 'errorCodes' => [], + 'responseDemo' => '[{"type":"json","example":"{\\n \\"HttpStatusCode\\": 200,\\n \\"Code\\": \\"OK\\",\\n \\"Message\\": \\"无\\",\\n \\"RequestId\\": \\"D70B6625-B54F-4831-BDC4-917A7EBBCE77\\",\\n \\"Success\\": true,\\n \\"CallDetailRecords\\": {\\n \\"PageNumber\\": 1,\\n \\"PageSize\\": 5,\\n \\"TotalCount\\": 3,\\n \\"List\\": {\\n \\"CallDetailRecord\\": [\\n {\\n \\"ContactDisposition\\": \\"Success\\",\\n \\"ContactType\\": \\"Outbound\\",\\n \\"SkillGroupIdList\\": \\"68536c62-9c25-4201-b4fa-cb15a0d6****,68536c62-9c25-4201-b4fa-cb15a0d****\\",\\n \\"InstanceId\\": \\"14b32e95-405b-4514-8118-85e64b22****\\",\\n \\"CalledNumber\\": \\"1234444****\\",\\n \\"AgentNames\\": \\"千牛卖家测试\\",\\n \\"Satisfaction\\": 3,\\n \\"StartTime\\": 1546575494000,\\n \\"SatisfactionDesc\\": \\"不满意\\",\\n \\"ContactId\\": \\"2118423213\\",\\n \\"CallingNumber\\": \\"07553656****\\",\\n \\"Duration\\": 15,\\n \\"SkillGroupNames\\": \\"默认技能组\\",\\n \\"Feedback\\": \\"基本技能太差\\",\\n \\"Agents\\": {\\n \\"CallDetailAgent\\": [\\n {\\n \\"Satisfaction\\": \\"不满意\\",\\n \\"Feedback\\": \\"基本技能太差\\",\\n \\"AgentId\\": \\"101820677302****\\"\\n }\\n ]\\n },\\n \\"Recordings\\": {\\n \\"Recording\\": [\\n {\\n \\"StartTime\\": 1546575367000,\\n \\"ContactId\\": \\"2118422093\\",\\n \\"QualityCheckTaskId\\": \\"xxx\\",\\n \\"AgentId\\": \\"101820677302****\\",\\n \\"FileDescription\\": \\"20190104121607-千牛卖家测试\\",\\n \\"Duration\\": 7,\\n \\"AgentName\\": \\"千牛卖家测试\\",\\n \\"FileName\\": \\"154657536797300080308468.wav\\",\\n \\"QualityCheckTid\\": \\"xxx\\"\\n }\\n ]\\n }\\n }\\n ]\\n }\\n }\\n}","errorExample":""},{"type":"xml","example":"<Message>无</Message>\\n<RequestId>D70B6625-B54F-4831-BDC4-917A7EBBCE77</RequestId>\\n<CallDetailRecords>\\n <TotalCount>3</TotalCount>\\n <PageSize>5</PageSize>\\n <PageNumber>1</PageNumber>\\n <List>\\n <CallDetailRecord>\\n <CalledNumber>1234444****</CalledNumber>\\n <ContactType>Outbound</ContactType>\\n <InstanceId>14b32e95-405b-4514-8118-85e64b22****</InstanceId>\\n <ContactDisposition>Success</ContactDisposition>\\n <Satisfaction>3</Satisfaction>\\n <StartTime>1546575494000</StartTime>\\n <Duration>15</Duration>\\n <ContactId>2118423213</ContactId>\\n <SatisfactionDesc>不满意</SatisfactionDesc>\\n <CallingNumber>07553656****</CallingNumber>\\n <Feedback>基本技能太差</Feedback>\\n <SkillGroupNames>默认技能组</SkillGroupNames>\\n <SkillGroupIdList>68536c62-9c25-4201-b4fa-cb15a0d6****,68536c62-9c25-4201-b4fa-cb15a0d****</SkillGroupIdList>\\n <AgentNames>千牛卖家测试</AgentNames>\\n <Agents>\\n <CallDetailAgent>\\n <Feedback>基本技能太差</Feedback>\\n <Satisfaction>不满意</Satisfaction>\\n <AgentId>101820677302****</AgentId>\\n </CallDetailAgent>\\n </Agents>\\n <Recordings>\\n <Recording>\\n <FileDescription>20190104121607-千牛卖家测试</FileDescription>\\n <QualityCheckTid>xxx</QualityCheckTid>\\n <FileName>154657536797300080308468.wav</FileName>\\n <StartTime>1546575367000</StartTime>\\n <Duration>7</Duration>\\n <QualityCheckTaskId>xxx</QualityCheckTaskId>\\n <AgentName>千牛卖家测试</AgentName>\\n <AgentId>101820677302****</AgentId>\\n <ContactId>2118422093</ContactId>\\n </Recording>\\n </Recordings>\\n </CallDetailRecord>\\n </List>\\n</CallDetailRecords>\\n<HttpStatusCode>200</HttpStatusCode>\\n<Code>OK</Code>\\n<Success>true</Success>","errorExample":""}]', + 'title' => '获取通话详单', + 'description' => '从系统可靠性角度考虑，目前查询日期区间限制为最大7天。如果业务需要做大量数据的处理，建议您导出数据到自己的系统，做进一步的数据使用。另外页面中的下载报表功能，可以导出1个月的数据。'."\n" + .'**注意**：为了保证查询效率，返回数据中的 **TotalCount** 字段，只会在查询**第一页**时赋值。查询其他页时返回0。', + 'requestParamsDescription' => ' ', + 'responseParamsDescription' => ' ', + 'extraInfo' => ' ', + ], + 'ListCallEventDetailByContactId' => [ + 'summary' => '根据通话ID获取通话的详细操作日志。', + 'methods' => [ + 'post', + 'get', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + [ + 'BearerToken' => [], + ], + ], + 'operationType' => 'read', + 'deprecated' => false, + 'systemTags' => [ + 'operationType' => 'get', + 'riskType' => 'none', + 'chargeType' => 'free', + 'abilityTreeNodes' => [ + 'FEATUREcccD5GAHN', + ], + ], + 'parameters' => [ + [ + 'name' => 'InstanceId', + 'in' => 'query', + 'schema' => [ + 'description' => '呼叫中心实例ID', + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + 'example' => '9cfad875-6260-4a53-ab6e-b13e3fb3****', + ], + ], + [ + 'name' => 'ContactId', + 'in' => 'query', + 'schema' => [ + 'description' => '通过指定的**contactId**来查询某一通电话的记录，contactId可以通过软电话SDK发生通话时获取到。', + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + 'example' => '1096645650', + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'type' => 'object', + 'properties' => [ + 'HttpStatusCode' => [ + 'description' => 'HTTP状态码', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '200', + ], + 'Code' => [ + 'description' => '响应码', + 'type' => 'string', + 'example' => 'OK', + ], + 'Message' => [ + 'description' => '响应信息', + 'type' => 'string', + 'example' => '无', + ], + 'RequestId' => [ + 'description' => '请求ID', + 'type' => 'string', + 'example' => '7BEEA660-A45A-45E3-98CC-AFC65E715C23', + ], + 'Success' => [ + 'description' => '是否成功', + 'type' => 'boolean', + 'example' => 'true', + ], + 'Data' => [ + 'description' => '获取到的通话详单', + 'type' => 'object', + 'properties' => [ + 'StartTime' => [ + 'description' => '呼叫时间', + 'type' => 'string', + 'example' => '1555492246000', + ], + 'ReleaseReason' => [ + 'description' => '挂断原因', + 'type' => 'string', + 'example' => '487-Request Terminated', + ], + 'CallType' => [ + 'description' => '呼叫类型', + 'type' => 'string', + 'example' => 'Outbound', + ], + 'ReleaseAgent' => [ + 'description' => '挂断方,customer：用户挂机；agent：坐席挂机，同时提醒，目前有部分数据为兼容，如出现特殊数据请反馈给云呼技术值班同学进行挂断方的定位。', + 'type' => 'string', + 'example' => 'agent', + ], + 'Caller' => [ + 'description' => '主叫号码', + 'type' => 'string', + 'example' => '8031****', + ], + 'Callee' => [ + 'description' => '被叫号码', + 'type' => 'string', + 'example' => '1350121****', + ], + 'PrivacyNumber' => [ + 'description' => '虚拟号码', + 'type' => 'string', + 'example' => '1234****', + ], + 'Events' => [ + 'type' => 'object', + 'itemNode' => true, + 'properties' => [ + 'CallEventDetail' => [ + 'description' => '对象列表', + 'type' => 'array', + 'items' => [ + 'type' => 'object', + 'properties' => [ + 'Status' => [ + 'description' => '状态', + 'type' => 'string', + 'example' => 'Dialing', + ], + 'CallMode' => [ + 'description' => '通话类型', + 'type' => 'string', + 'example' => 'Outbound', + ], + 'Event' => [ + 'description' => '事件描述。'."\n" + .'包括：'."\n" + ."\n" + .'- **IVR事件**：EnterIVR （进入IVR）；'."\n" + .'- **队列事件**：EnterQueue（进入队列）、ACDOverflow（队列溢出）、AbandonedRing（振铃放弃）、NormalEnd（队列中正常结束）、AbandonedInQueue（进入放弃队列）、WaitingInQueue（进入等待队列）；'."\n" + .'- **坐席事件**：Ring（振铃）、Talk（通话）、GiveUp（放弃）、End（结束）、Handle（挂断）、CallForHelp（发起求助）、CallForHelpSuccess（求助成功）、SetUpMeeting（会议建立）、Dial（拨号）、LaunchTransfer（转接）。', + 'type' => 'string', + 'example' => 'Dial', + ], + 'TimeStamp' => [ + 'description' => '事件发生时间', + 'type' => 'string', + 'example' => '1555492246000', + ], + 'AgentName' => [ + 'description' => '坐席名', + 'type' => 'string', + 'example' => 'cloudcallcenter', + ], + 'Duration' => [ + 'description' => '持续时间', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '9', + ], + 'DetailData' => [ + 'description' => '动态添加所需的详细信息', + 'type' => 'object', + 'properties' => [ + 'HangUper' => [ + 'description' => '被求助者，求助内部坐席，对应坐席名称；求助外部的话，记录外部号码。', + 'type' => 'string', + 'example' => 'byeSystem', + ], + 'EventType' => [ + 'description' => '事件类型 包括：ivr、queue、agent。', + 'type' => 'string', + 'example' => 'agent', + ], + 'SkillGroup' => [ + 'description' => '技能组', + 'type' => 'string', + 'example' => '测试', + ], + 'SatisfactionalResearch' => [ + 'description' => '满意度调查', + 'type' => 'string', + 'example' => '不满意', + ], + 'Helper' => [ + 'description' => '挂机者', + 'type' => 'string', + 'example' => 'xme', + ], + ], + ], + ], + ], + ], + ], + ], + ], + ], + ], + ], + ], + ], + 'errorCodes' => [], + 'responseDemo' => '[{"type":"json","example":"{\\n \\"HttpStatusCode\\": 200,\\n \\"Code\\": \\"OK\\",\\n \\"Message\\": \\"无\\",\\n \\"RequestId\\": \\"7BEEA660-A45A-45E3-98CC-AFC65E715C23\\",\\n \\"Success\\": true,\\n \\"Data\\": {\\n \\"StartTime\\": \\"1555492246000\\",\\n \\"ReleaseReason\\": \\"487-Request Terminated\\",\\n \\"CallType\\": \\"Outbound\\",\\n \\"ReleaseAgent\\": \\"agent\\",\\n \\"Caller\\": \\"8031****\\",\\n \\"Callee\\": \\"1350121****\\",\\n \\"PrivacyNumber\\": \\"1234****\\",\\n \\"Events\\": {\\n \\"CallEventDetail\\": [\\n {\\n \\"Status\\": \\"Dialing\\",\\n \\"CallMode\\": \\"Outbound\\",\\n \\"Event\\": \\"Dial\\",\\n \\"TimeStamp\\": \\"1555492246000\\",\\n \\"AgentName\\": \\"cloudcallcenter\\",\\n \\"Duration\\": 9,\\n \\"DetailData\\": {\\n \\"HangUper\\": \\"byeSystem\\",\\n \\"EventType\\": \\"agent\\",\\n \\"SkillGroup\\": \\"测试\\",\\n \\"SatisfactionalResearch\\": \\"不满意\\",\\n \\"Helper\\": \\"xme\\"\\n }\\n }\\n ]\\n }\\n }\\n}","errorExample":""},{"type":"xml","example":"<Message>无</Message>\\n<RequestId>7BEEA660-A45A-45E3-98CC-AFC65E715C23</RequestId>\\n<HttpStatusCode>200</HttpStatusCode>\\n<Data>\\n <Callee>1350121****</Callee>\\n <ReleaseReason>487-Request Terminated</ReleaseReason>\\n <Caller>8031****</Caller>\\n <PrivacyNumber>1234****</PrivacyNumber>\\n <ReleaseAgent>agent</ReleaseAgent>\\n <StartTime>1555492246000</StartTime>\\n <CallType>Outbound</CallType>\\n <Events>\\n <CallEventDetail>\\n <Status>Dialing</Status>\\n <Event>Dial</Event>\\n <Duration>9</Duration>\\n <AgentName>cloudcallcenter</AgentName>\\n <CallMode>Outbound</CallMode>\\n <TimeStamp>1555492246000</TimeStamp>\\n <DetailData>\\n <Helper>xme</Helper>\\n <SkillGroup>测试</SkillGroup>\\n <HangUper>byeSystem</HangUper>\\n <EventType>agent</EventType>\\n <SatisfactionalResearch>不满意</SatisfactionalResearch>\\n </DetailData>\\n </CallEventDetail>\\n </Events>\\n</Data>\\n<Code>OK</Code>\\n<Success>true</Success>","errorExample":""}]', + 'title' => '根据通话ID获取通话操作日志', + 'requestParamsDescription' => ' ', + 'responseParamsDescription' => ' ', + 'extraInfo' => ' ', + ], + 'ListRecentCallRecords' => [ + 'summary' => '调用ListRecentCallRecords获取呼叫中心当前坐席的最近通话记录。', + 'methods' => [ + 'post', + 'get', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + [ + 'BearerToken' => [], + ], + ], + 'operationType' => 'read', + 'deprecated' => false, + 'systemTags' => [ + 'operationType' => 'get', + 'riskType' => 'none', + 'chargeType' => 'free', + 'abilityTreeNodes' => [ + 'FEATUREcccD5GAHN', + ], + ], + 'parameters' => [ + [ + 'name' => 'InstanceId', + 'in' => 'query', + 'schema' => [ + 'description' => '呼叫中心实例ID', + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + 'example' => '9cfad875-6260-4a53-ab6e-b13e3fb3****', + ], + ], + [ + 'name' => 'StartTime', + 'in' => 'query', + 'schema' => [ + 'description' => '获取的历史数据的起始时间。缺省为0，代表从当天的0时开始。', + 'type' => 'integer', + 'format' => 'int64', + 'required' => false, + 'example' => '1532448000000', + ], + ], + [ + 'name' => 'StopTime', + 'in' => 'query', + 'schema' => [ + 'description' => '获取的历史数据的终止时间。缺省为0，代表截止到目前的时间。', + 'type' => 'integer', + 'format' => 'int64', + 'required' => false, + 'example' => '1532707199000', + ], + ], + [ + 'name' => 'PageNumber', + 'in' => 'query', + 'schema' => [ + 'description' => '分页序号', + 'type' => 'integer', + 'format' => 'int32', + 'required' => true, + 'docRequired' => true, + 'example' => '1', + ], + ], + [ + 'name' => 'PageSize', + 'in' => 'query', + 'schema' => [ + 'description' => '分页大小', + 'type' => 'integer', + 'format' => 'int32', + 'required' => true, + 'docRequired' => true, + 'example' => '10', + ], + ], + [ + 'name' => 'Criteria', + 'in' => 'query', + 'schema' => [ + 'description' => '搜索条件。'."\n" + ."\n" + .'可以根据号码（客户电话或坐席号码）来搜索。', + 'type' => 'string', + 'required' => false, + 'example' => '{"phoneNumber": "0411xxxx4588"}', + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'type' => 'object', + 'properties' => [ + 'HttpStatusCode' => [ + 'description' => 'HTTP状态码', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '200', + ], + 'Code' => [ + 'description' => '响应码', + 'type' => 'string', + 'example' => 'OK', + ], + 'Message' => [ + 'description' => '响应信息', + 'type' => 'string', + 'example' => '无', + ], + 'RequestId' => [ + 'description' => '请求ID', + 'type' => 'string', + 'example' => '032C73C4-3A6F-4502-872B-4F5B41161C6E', + ], + 'Success' => [ + 'description' => '是否成功', + 'type' => 'boolean', + 'example' => 'true', + ], + 'CallDetailRecords' => [ + 'description' => '获取到的通话详单', + 'type' => 'object', + 'properties' => [ + 'PageNumber' => [ + 'description' => '分页序号', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '1', + ], + 'PageSize' => [ + 'description' => '分页大小', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '10', + ], + 'TotalCount' => [ + 'description' => '对象总数', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '1', + ], + 'List' => [ + 'type' => 'object', + 'itemNode' => true, + 'properties' => [ + 'CallDetailRecord' => [ + 'description' => '对象列表', + 'type' => 'array', + 'items' => [ + 'type' => 'object', + 'properties' => [ + 'ContactDisposition' => [ + 'description' => '电话结束原因。'."\n" + ."\n" + .'参考枚举值：Success(0) 正常, NoAnswer(1) 无应答, Rejected(2)拒绝, Busy(3)忙, AbandonedInContactFlow(4) IVR呼损, AbandonedInQueue(5)队列呼损, AbandonedRing(6) 久振不接, QueueOverflow(7) 等待超时被挂断。', + 'type' => 'string', + 'example' => 'Success', + ], + 'ContactType' => [ + 'description' => '通话类型。'."\n" + ."\n" + .'参考枚举值：Inbound(0) 内呼, Outbound(1) 外呼, Internal(2) 内部通话。', + 'type' => 'string', + 'example' => 'Outbound', + ], + 'InstanceId' => [ + 'description' => '呼叫中心实例ID', + 'type' => 'string', + 'example' => '9cfad875-6260-4a53-ab6e-b13e3fb3****', + ], + 'CalledNumber' => [ + 'description' => '被叫号码', + 'type' => 'string', + 'example' => '0109898****', + ], + 'AgentNames' => [ + 'description' => '参与通话的座席，多个座席之间以逗号分隔。', + 'type' => 'string', + 'example' => 'ccctest', + ], + 'Satisfaction' => [ + 'description' => '满意度', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '1', + ], + 'StartTime' => [ + 'description' => '电话开始时间，内呼从进入IVR开始，外呼从开始接通计算。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '1532448000000', + ], + 'ExtraAttr' => [ + 'description' => '额外信息', + 'type' => 'string', + 'example' => '无', + ], + 'SatisfactionDesc' => [ + 'description' => '满意度描述', + 'type' => 'string', + 'example' => '满意', + ], + 'ContactId' => [ + 'description' => '话务ID，全局唯一，对应于 ACC的ACID。', + 'type' => 'string', + 'example' => '20988909', + ], + 'CallingNumber' => [ + 'description' => '主叫号码', + 'type' => 'string', + 'example' => '1930909****', + ], + 'Duration' => [ + 'description' => '通话持续时间，单位为秒。', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '39', + ], + 'SkillGroupNames' => [ + 'description' => '参与通话的座席所述的技能组，多个技能组以逗号分隔。', + 'type' => 'string', + 'example' => '技能组1', + ], + 'Feedback' => [ + 'description' => '反馈', + 'type' => 'string', + 'example' => '不满意', + ], + 'Agents' => [ + 'type' => 'object', + 'itemNode' => true, + 'properties' => [ + 'CallDetailAgent' => [ + 'description' => '座席通话参与详情', + 'type' => 'array', + 'items' => [ + 'type' => 'object', + 'properties' => [ + 'AgentId' => [ + 'description' => '座席ID', + 'type' => 'string', + 'example' => '105987678892xxxx', + ], + 'TalkTime' => [ + 'description' => '通话时间，单位为秒', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '54', + ], + 'WorkTime' => [ + 'description' => '话后处理时间，单位为秒', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '15', + ], + 'AgentName' => [ + 'description' => '座席名称', + 'type' => 'string', + 'example' => 'ccctest', + ], + 'RingTime' => [ + 'description' => '振铃时间，单位为秒', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '10', + ], + 'Satisfaction' => [ + 'description' => '满意度', + 'type' => 'string', + 'example' => '1', + ], + 'StartTime' => [ + 'description' => '通话开始时间', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '1532448000000', + ], + 'ContactId' => [ + 'description' => '话务ID', + 'type' => 'string', + 'example' => '123909012', + ], + 'SkillGroupName' => [ + 'description' => '技能组名称', + 'type' => 'string', + 'example' => '技能组1', + ], + 'HoldTime' => [ + 'description' => '通话保持时间，单位为秒', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '30', + ], + 'QueueTime' => [ + 'description' => '排队时间，单位为秒', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '5', + ], + 'Feedback' => [ + 'description' => '反馈', + 'type' => 'string', + 'example' => '不满意', + ], + ], + ], + ], + ], + ], + 'Recordings' => [ + 'type' => 'object', + 'itemNode' => true, + 'properties' => [ + 'Recording' => [ + 'description' => '通话录音列表', + 'type' => 'array', + 'items' => [ + 'type' => 'object', + 'properties' => [ + 'ContactType' => [ + 'description' => '通话类型', + 'type' => 'string', + 'example' => 'Outbound', + ], + 'AgentId' => [ + 'description' => '座席ID', + 'type' => 'string', + 'example' => '105987678892xxxx', + ], + 'AgentName' => [ + 'description' => '座席名称', + 'type' => 'string', + 'example' => 'ccctest', + ], + 'InstanceId' => [ + 'description' => '呼叫中心实例ID', + 'type' => 'string', + 'example' => '9cfad875-6260-4a53-ab6e-b13e3fb3****', + ], + 'FileName' => [ + 'description' => '录音文件名', + 'type' => 'string', + 'example' => '0001.wav', + ], + 'CalledNumber' => [ + 'description' => '被叫号码', + 'type' => 'string', + 'example' => '1930909****', + ], + 'StartTime' => [ + 'description' => '通话开始时间', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '1532448000000', + ], + 'FilePath' => [ + 'description' => '录音文件在OSS中的保存位置', + 'type' => 'string', + 'example' => 'oss://cloudcall-test/acc123', + ], + 'ContactId' => [ + 'description' => '话务ID', + 'type' => 'string', + 'example' => '123909012', + ], + 'CallingNumber' => [ + 'description' => '主叫电话', + 'type' => 'string', + 'example' => '0109898****', + ], + 'Duration' => [ + 'description' => '通话时长', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '38', + ], + 'FileDescription' => [ + 'description' => '录音文件别名', + 'type' => 'string', + 'example' => '无', + ], + 'Channel' => [ + 'description' => '座席所在音轨标示', + 'type' => 'string', + 'example' => '无', + ], + ], + ], + ], + ], + ], + ], + ], + ], + ], + ], + ], + ], + ], + ], + ], + ], + 'errorCodes' => [], + 'responseDemo' => '[{"type":"json","example":"{\\n \\"HttpStatusCode\\": 200,\\n \\"Code\\": \\"OK\\",\\n \\"Message\\": \\"无\\",\\n \\"RequestId\\": \\"032C73C4-3A6F-4502-872B-4F5B41161C6E\\",\\n \\"Success\\": true,\\n \\"CallDetailRecords\\": {\\n \\"PageNumber\\": 1,\\n \\"PageSize\\": 10,\\n \\"TotalCount\\": 1,\\n \\"List\\": {\\n \\"CallDetailRecord\\": [\\n {\\n \\"ContactDisposition\\": \\"Success\\",\\n \\"ContactType\\": \\"Outbound\\",\\n \\"InstanceId\\": \\"9cfad875-6260-4a53-ab6e-b13e3fb3****\\",\\n \\"CalledNumber\\": \\"0109898****\\",\\n \\"AgentNames\\": \\"ccctest\\",\\n \\"Satisfaction\\": 1,\\n \\"StartTime\\": 1532448000000,\\n \\"ExtraAttr\\": \\"无\\",\\n \\"SatisfactionDesc\\": \\"满意\\",\\n \\"ContactId\\": \\"20988909\\",\\n \\"CallingNumber\\": \\"1930909****\\",\\n \\"Duration\\": 39,\\n \\"SkillGroupNames\\": \\"技能组1\\",\\n \\"Feedback\\": \\"不满意\\",\\n \\"Agents\\": {\\n \\"CallDetailAgent\\": [\\n {\\n \\"AgentId\\": \\"105987678892xxxx\\",\\n \\"TalkTime\\": 54,\\n \\"WorkTime\\": 15,\\n \\"AgentName\\": \\"ccctest\\",\\n \\"RingTime\\": 10,\\n \\"Satisfaction\\": \\"1\\",\\n \\"StartTime\\": 1532448000000,\\n \\"ContactId\\": \\"123909012\\",\\n \\"SkillGroupName\\": \\"技能组1\\",\\n \\"HoldTime\\": 30,\\n \\"QueueTime\\": 5,\\n \\"Feedback\\": \\"不满意\\"\\n }\\n ]\\n },\\n \\"Recordings\\": {\\n \\"Recording\\": [\\n {\\n \\"ContactType\\": \\"Outbound\\",\\n \\"AgentId\\": \\"105987678892xxxx\\",\\n \\"AgentName\\": \\"ccctest\\",\\n \\"InstanceId\\": \\"9cfad875-6260-4a53-ab6e-b13e3fb3****\\",\\n \\"FileName\\": \\"0001.wav\\",\\n \\"CalledNumber\\": \\"1930909****\\",\\n \\"StartTime\\": 1532448000000,\\n \\"FilePath\\": \\"oss://cloudcall-test/acc123\\",\\n \\"ContactId\\": \\"123909012\\",\\n \\"CallingNumber\\": \\"0109898****\\",\\n \\"Duration\\": 38,\\n \\"FileDescription\\": \\"无\\",\\n \\"Channel\\": \\"无\\"\\n }\\n ]\\n }\\n }\\n ]\\n }\\n }\\n}","errorExample":""},{"type":"xml","example":"<CallDetailRecords>\\n <List>\\n <AgentNames>ccctest</AgentNames>\\n <Agents>\\n <AgentId>105987678892xxxx</AgentId>\\n <AgentName>ccctest</AgentName>\\n <ContactId>123909012</ContactId>\\n <Feedback>不满意</Feedback>\\n <HoldTime>30</HoldTime>\\n <RingTime>10</RingTime>\\n <Satisfaction>1</Satisfaction>\\n <SkillGroupName>技能组1</SkillGroupName>\\n <StartTime>1532448000000</StartTime>\\n <TalkTime>54</TalkTime>\\n <WorkTime>15</WorkTime>\\n </Agents>\\n <CalledNumber>0109898****</CalledNumber>\\n <CallingNumber>1930909****</CallingNumber>\\n <ContactDisposition>Success</ContactDisposition>\\n <ContactId>20988909</ContactId>\\n <ContactType>Outbound</ContactType>\\n <Duration>39</Duration>\\n <Feedback>不满意</Feedback>\\n <InstanceId>9cfad875-6260-4a53-ab6e-b13e3fb3****</InstanceId>\\n <Recordings>\\n <AgentId>105987678892xxxx</AgentId>\\n <AgentName>ccctest</AgentName>\\n <CalledNumber>0109898****</CalledNumber>\\n <CallingNumber>1930909****</CallingNumber>\\n <ContactDisposition>Success</ContactDisposition>\\n <ContactId>20988909</ContactId>\\n <ContactType>Outbound</ContactType>\\n <Duration>39</Duration>\\n <FileName>0001.wav</FileName>\\n <FilePath>oss://cloudcall-test/acc123</FilePath>\\n <InstanceId>9cfad875-6260-4a53-ab6e-b13e3fb3****</InstanceId>\\n <StartTime>1532448000000</StartTime>\\n </Recordings>\\n <Satisfaction>1</Satisfaction>\\n <SatisfactionDesc>满意</SatisfactionDesc>\\n <SkillGroupNames>技能组1</SkillGroupNames>\\n <StartTime>1532448000000</StartTime>\\n </List>\\n <PageNumber>1</PageNumber>\\n <PageSize>10</PageSize>\\n <TotalCount>10</TotalCount>\\n</CallDetailRecords>\\n<Code>OK</Code>\\n<HttpStatusCode>200</HttpStatusCode>\\n<RequestId>032C73C4-3A6F-4502-872B-4F5B41161C6E</RequestId>\\n<Success>true</Success>","errorExample":""}]', + 'title' => '获取呼叫中心当前坐席的最近通话记录', + 'requestParamsDescription' => ' ', + 'responseParamsDescription' => ' ', + 'extraInfo' => ' ', + ], + 'GetConversationDetailByContactId' => [ + 'summary' => '根据话务ID（ContactId）获得此次对话的文本信息。', + 'methods' => [ + 'post', + 'get', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + [ + 'BearerToken' => [], + ], + ], + 'operationType' => 'read', + 'deprecated' => false, + 'systemTags' => [ + 'operationType' => 'get', + 'riskType' => 'none', + 'chargeType' => 'free', + 'abilityTreeNodes' => [ + 'FEATUREcccD5GAHN', + ], + ], + 'parameters' => [ + [ + 'name' => 'InstanceId', + 'in' => 'query', + 'schema' => [ + 'description' => '待获取日常性能数据的呼叫中心实例ID', + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + 'example' => '9cfad875-6260-4a53-ab6e-b13e3fb31f7d', + ], + ], + [ + 'name' => 'ContactId', + 'in' => 'query', + 'schema' => [ + 'description' => '话务ID', + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + 'example' => '2020927020', + ], + ], + [ + 'name' => 'PageNumber', + 'in' => 'query', + 'schema' => [ + 'description' => '为扩展预留，目前不生效，请传入1。', + 'type' => 'integer', + 'format' => 'int32', + 'required' => true, + 'docRequired' => true, + 'example' => '1', + ], + ], + [ + 'name' => 'PageSize', + 'in' => 'query', + 'schema' => [ + 'description' => '为扩展预留，目前不生效，请传入1-99之间数字。', + 'type' => 'integer', + 'format' => 'int32', + 'required' => true, + 'docRequired' => true, + 'example' => '2', + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'type' => 'object', + 'properties' => [ + 'HttpStatusCode' => [ + 'description' => 'HTTP状态码', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '200', + ], + 'Code' => [ + 'description' => '响应码', + 'type' => 'string', + 'example' => 'OK', + ], + 'Message' => [ + 'description' => '响应信息', + 'type' => 'string', + 'example' => '无', + ], + 'RequestId' => [ + 'description' => '请求ID', + 'type' => 'string', + 'example' => 'D5A4E013-09E1-4CDA-B70A-F5D3B75015A3', + ], + 'Success' => [ + 'description' => '是否成功', + 'type' => 'boolean', + 'example' => 'true', + ], + 'DataList' => [ + 'description' => '对话结果', + 'type' => 'object', + 'properties' => [ + 'PageNumber' => [ + 'description' => '为扩展预留分页数据', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '1', + ], + 'PageSize' => [ + 'description' => '为扩展预留分页数据', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '2', + ], + 'TotalCount' => [ + 'description' => '对话轮数', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '2', + ], + 'List' => [ + 'type' => 'object', + 'itemNode' => true, + 'properties' => [ + 'QualityCheckPhrase' => [ + 'description' => '对话文本', + 'type' => 'array', + 'items' => [ + 'type' => 'object', + 'properties' => [ + 'End' => [ + 'description' => '对话结束偏移量', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '3272', + ], + 'Words' => [ + 'description' => '对话文本', + 'type' => 'string', + 'example' => '您好', + ], + 'Role' => [ + 'description' => '角色，客户或者客服。', + 'type' => 'string', + 'example' => '客服', + ], + 'Begin' => [ + 'description' => '对话开始偏移量', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '1317', + ], + 'Identity' => [ + 'description' => '身份', + 'type' => 'string', + 'example' => 'xxx', + ], + ], + ], + ], + ], + ], + ], + ], + ], + ], + ], + ], + 'errorCodes' => [], + 'responseDemo' => '[{"type":"json","example":"{\\n \\"HttpStatusCode\\": 200,\\n \\"Code\\": \\"OK\\",\\n \\"Message\\": \\"无\\",\\n \\"RequestId\\": \\"D5A4E013-09E1-4CDA-B70A-F5D3B75015A3\\",\\n \\"Success\\": true,\\n \\"DataList\\": {\\n \\"PageNumber\\": 1,\\n \\"PageSize\\": 2,\\n \\"TotalCount\\": 2,\\n \\"List\\": {\\n \\"QualityCheckPhrase\\": [\\n {\\n \\"End\\": 3272,\\n \\"Words\\": \\"您好\\",\\n \\"Role\\": \\"客服\\",\\n \\"Begin\\": 1317,\\n \\"Identity\\": \\"xxx\\"\\n }\\n ]\\n }\\n }\\n}","errorExample":""},{"type":"xml","example":"<GetConversationDetailByContactIdResponse>\\r\\n <code>OK</code>\\r\\n <requestId>D5A4E013-09E1-4CDA-B70A-F5D3B75015A3</requestId>\\r\\n <success>true</success>\\r\\n <dataList>\\r\\n <pageNumber>1</pageNumber>\\r\\n <pageSize>10</pageSize>\\r\\n <totalCount>2</totalCount>\\r\\n <list>\\r\\n <role>客服</role>\\r\\n <words>您好</words>\\r\\n <end>3272</end>\\r\\n <begin>1317</begin>\\r\\n </list>\\r\\n <list>\\r\\n <role>客户</role>\\r\\n <words>您好</words>\\r\\n <end>6082</end>\\r\\n <begin>3847</begin>\\r\\n </list>\\r\\n </dataList>\\r\\n <httpStatusCode>200</httpStatusCode>\\r\\n</GetConversationDetailByContactIdResponse>","errorExample":""}]', + 'title' => '获取通话文本信息', + 'description' => '> 此接口依赖于智能对话分析服务，请确保在云呼叫中心中已经开通了智能对话分析，详见：https://help.aliyun.com/document_detail/118820.html， 需要注意的是，智能对话分析服务对转写文本最长保存90天，建议您将数据拉取到本地进行持久化存储。', + 'requestParamsDescription' => ' ', + 'responseParamsDescription' => ' ', + 'extraInfo' => ' ', + ], + 'DialEx' => [ + 'summary' => '发起后台外呼。', + 'methods' => [ + 'post', + 'get', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + [ + 'BearerToken' => [], + ], + ], + 'operationType' => 'readAndWrite', + 'deprecated' => false, + 'systemTags' => [ + 'operationType' => 'update', + 'riskType' => 'none', + 'chargeType' => 'free', + 'abilityTreeNodes' => [ + 'FEATUREcccD5GAHN', + ], + ], + 'parameters' => [ + [ + 'name' => 'InstanceId', + 'in' => 'query', + 'schema' => [ + 'description' => '呼叫中心实例ID', + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + 'example' => 'd278629c-c687-4aa3-b044-4fe9b012****', + ], + ], + [ + 'name' => 'Caller', + 'in' => 'query', + 'schema' => [ + 'description' => '主叫号码', + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + 'example' => '0228519****', + ], + ], + [ + 'name' => 'Callee', + 'in' => 'query', + 'schema' => [ + 'description' => '被叫号码', + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + 'example' => '1573203****', + ], + ], + [ + 'name' => 'RoutPoint', + 'in' => 'query', + 'schema' => [ + 'description' => '- 如果AnswerMode是**0**，则传入联系流ID（ContractFlowId）；'."\n" + .'- 如果AnwserMode是**1**，则传入接听坐席，格式:ram_id@呼叫中心二级域名；'."\n" + .'- 如果AnwserMode是**2**，则传入接听技能组队列(技能组queue)'."\n" + .'> Q:如何查找呼叫中心二级域名？ A: 位置：https://ccc.aliyun.com/workbench/呼叫中心二级域名， *注意：呼叫中心二级域名需要与创建云呼叫中心实例填写的保持一致，此接口会区分二级域名的大小写*', + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + 'example' => 'paEF_1GAQXXJ', + ], + ], + [ + 'name' => 'AnswerMode', + 'in' => 'query', + 'schema' => [ + 'description' => '接听方式。三种方式分别为：'."\n" + ."\n" + .'- **0**：ivr'."\n" + .'- **1**：agent'."\n" + .'- **2**：skillgroupid', + 'type' => 'integer', + 'format' => 'int32', + 'required' => true, + 'docRequired' => true, + 'example' => '1', + ], + ], + [ + 'name' => 'Provider', + 'in' => 'query', + 'schema' => [ + 'description' => '外呼方式', + 'type' => 'string', + 'required' => false, + 'example' => 'null', + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'type' => 'object', + 'properties' => [ + 'HttpStatusCode' => [ + 'description' => 'HTTP状态码', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '200', + ], + 'RequestId' => [ + 'description' => '请求ID', + 'type' => 'string', + 'example' => '26D1277F-55BF-453E-A6B2-02B7E6F97699', + ], + 'Success' => [ + 'description' => '是否成功', + 'type' => 'boolean', + 'example' => 'true', + ], + 'StatusCode' => [ + 'description' => '外呼返回状态码', + 'type' => 'string', + 'example' => '200', + ], + 'Code' => [ + 'description' => '响应码', + 'type' => 'string', + 'example' => 'OK', + ], + 'Message' => [ + 'description' => '响应信息', + 'type' => 'string', + 'example' => '无', + ], + 'TimeStamp' => [ + 'description' => '本次外呼的时间戳', + 'type' => 'string', + 'example' => '1554862236398', + ], + 'TaskId' => [ + 'description' => '本次外呼产生的任务ID', + 'type' => 'string', + 'example' => '15548622359772****', + ], + 'StatusDesc' => [ + 'description' => '外呼返回状态描述', + 'type' => 'string', + 'example' => 'Okay', + ], + ], + ], + ], + ], + 'errorCodes' => [], + 'responseDemo' => '[{"type":"json","example":"{\\n \\"HttpStatusCode\\": 200,\\n \\"RequestId\\": \\"26D1277F-55BF-453E-A6B2-02B7E6F97699\\",\\n \\"Success\\": true,\\n \\"StatusCode\\": \\"200\\",\\n \\"Code\\": \\"OK\\",\\n \\"Message\\": \\"无\\",\\n \\"TimeStamp\\": \\"1554862236398\\",\\n \\"TaskId\\": \\"15548622359772****\\",\\n \\"StatusDesc\\": \\"Okay\\"\\n}","errorExample":""},{"type":"xml","example":"<StatusDesc>Okay</StatusDesc>\\n<TaskId>15548622359772****</TaskId>\\n<Message>无</Message>\\n<RequestId>26D1277F-55BF-453E-A6B2-02B7E6F97699</RequestId>\\n<HttpStatusCode>200</HttpStatusCode>\\n<StatusCode>200</StatusCode>\\n<Code>OK</Code>\\n<TimeStamp>1554862236398</TimeStamp>\\n<Success>true</Success>","errorExample":""}]', + 'title' => '后台外呼', + 'description' => '云呼叫中心支持客服从电脑客户端发起外呼之外，也支持有业务系统后台发起外呼，接通后转给坐席接听。以支持把呼叫中心功能无缝嵌入您的业务流程。'."\n" + ."\n" + .'比如，您的客户可以在您的微信公众号上，输入自己的号码，并点击咨询产品的按钮，由您的后台系统调用本接口，实现呼叫客户手机，接通后播放“我们收到您在公众号上对我们产品的咨询，现在给您转接顾问，请稍等”，并转给合适的客服接听通话。'."\n" + ."\n" + .'本接口支持外呼成功后，转坐席/技能组或者IVR流程。'."\n" + ."\n" + .'- **转坐席/技能组接听**：AnswerMode设置为1或者2，并指定接听技能组或和坐席。'."\n" + .'- **转IVR接听**：需要先配置相应的IVR并发布，然后将对应的云呼实例ID和联系流ID提供给云呼叫中心-售后技术支持同学或相关技术支持同学审核IVR内容，通过后完成后台设置后，即可调用该接口进行外呼操作。', + 'requestParamsDescription' => ' ', + 'responseParamsDescription' => ' ', + 'extraInfo' => ' ', + ], + 'CallOnlinePrivacyNumber' => [ + 'summary' => '调用CallOnlinePrivacyNumber使用虚拟号码外呼。', + 'methods' => [ + 'post', + 'get', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + [ + 'BearerToken' => [], + ], + ], + 'operationType' => 'readAndWrite', + 'deprecated' => false, + 'systemTags' => [ + 'operationType' => 'update', + 'riskType' => 'none', + 'chargeType' => 'free', + 'abilityTreeNodes' => [ + 'FEATUREcccD5GAHN', + ], + ], + 'parameters' => [ + [ + 'name' => 'InstanceId', + 'in' => 'query', + 'schema' => [ + 'description' => '呼叫中心实例ID', + 'type' => 'string', + 'required' => true, + 'example' => '9cfad875-6260-4a53-ab6e-b13e3fb3****', + ], + ], + [ + 'name' => 'TelA', + 'in' => 'query', + 'schema' => [ + 'description' => '主叫号码', + 'type' => 'string', + 'required' => true, + 'example' => '0256604****', + ], + ], + [ + 'name' => 'TelB', + 'in' => 'query', + 'schema' => [ + 'description' => '被叫号码', + 'type' => 'string', + 'required' => true, + 'example' => '1880134****', + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'type' => 'object', + 'properties' => [ + 'HttpStatusCode' => [ + 'description' => 'HTTP状态码', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '200', + ], + 'Code' => [ + 'description' => '响应码', + 'type' => 'string', + 'example' => 'OK', + ], + 'Message' => [ + 'description' => '响应信息', + 'type' => 'string', + 'example' => '无', + ], + 'RequestId' => [ + 'description' => '请求ID', + 'type' => 'string', + 'example' => '30C7D235-DDCF-4C7F-A462-5E2598252C2B', + ], + 'Success' => [ + 'description' => '是否成功', + 'type' => 'boolean', + 'example' => 'true', + ], + 'Data' => [ + 'description' => '返回虚拟号码', + 'type' => 'object', + 'properties' => [ + 'DateCreated' => [ + 'description' => '虚拟号码呼叫响应时间', + 'type' => 'string', + 'example' => '2018/10/27 15:55:55', + ], + 'Represent' => [ + 'description' => '虚拟号码呼叫错误描述', + 'type' => 'string', + 'example' => '无', + ], + 'TelX' => [ + 'description' => '虚拟号码', + 'type' => 'string', + 'example' => '1302015****', + ], + 'StatusCode' => [ + 'description' => '虚拟号码呼叫返回状态', + 'type' => 'string', + 'example' => '000000', + ], + 'CallId' => [ + 'description' => '虚拟号码通话唯一标识', + 'type' => 'string', + 'example' => '5ec64c6b-4b98-4fd6-8ce8-ad07cf84481b', + ], + ], + ], + ], + ], + ], + ], + 'errorCodes' => [], + 'responseDemo' => '[{"type":"json","example":"{\\n \\"HttpStatusCode\\": 200,\\n \\"Code\\": \\"OK\\",\\n \\"Message\\": \\"无\\",\\n \\"RequestId\\": \\"30C7D235-DDCF-4C7F-A462-5E2598252C2B\\",\\n \\"Success\\": true,\\n \\"Data\\": {\\n \\"DateCreated\\": \\"2018/10/27 15:55:55\\",\\n \\"Represent\\": \\"无\\",\\n \\"TelX\\": \\"1302015****\\",\\n \\"StatusCode\\": \\"000000\\",\\n \\"CallId\\": \\"5ec64c6b-4b98-4fd6-8ce8-ad07cf84481b\\"\\n }\\n}","errorExample":""},{"type":"xml","example":"<Message>无</Message>\\n<RequestId>30C7D235-DDCF-4C7F-A462-5E2598252C2B</RequestId>\\n<HttpStatusCode>200</HttpStatusCode>\\n<Data>\\n <Represent>无</Represent>\\n <CallId>5ec64c6b-4b98-4fd6-8ce8-ad07cf84481b</CallId>\\n <DateCreated>2018/10/27 15:55:55</DateCreated>\\n <TelX>1302015****</TelX>\\n <StatusCode>000000</StatusCode>\\n</Data>\\n<Code>OK</Code>\\n<Success>true</Success>","errorExample":""}]', + 'title' => '使用虚拟号码外呼', + 'description' => '呼叫中心号码如果与虚拟号码进行绑定，在外呼的时候可以选择外显虚拟号码进行呼叫。', + 'requestParamsDescription' => ' ', + 'responseParamsDescription' => ' ', + 'extraInfo' => ' ', + ], + 'GetConfig' => [ + 'summary' => '获取单独某一项的配置信息。', + 'methods' => [ + 'post', + 'get', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + [ + 'BearerToken' => [], + ], + ], + 'operationType' => 'read', + 'systemTags' => [ + 'operationType' => 'get', + 'riskType' => 'none', + 'chargeType' => 'free', + 'abilityTreeNodes' => [ + 'FEATUREcccD5GAHN', + ], + ], + 'parameters' => [ + [ + 'name' => 'InstanceId', + 'in' => 'query', + 'schema' => [ + 'description' => '呼叫中心实例ID', + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + 'example' => '9cfad875-6260-4a53-ab6e-b13e3fb31f7d', + ], + ], + [ + 'name' => 'Name', + 'in' => 'query', + 'schema' => [ + 'description' => '配置项名称', + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + 'example' => 'AllowHangup', + ], + ], + [ + 'name' => 'ObjectId', + 'in' => 'query', + 'schema' => [ + 'description' => '配置维度值。', + 'type' => 'string', + 'required' => false, + 'example' => '9cfad875-6260-4a53-ab6e-b13e3fb31f7d', + ], + ], + [ + 'name' => 'ObjectType', + 'in' => 'query', + 'schema' => [ + 'description' => '配置维度名称，标识该配置作用范围。', + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + 'example' => 'instance', + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'type' => 'object', + 'properties' => [ + 'HttpStatusCode' => [ + 'description' => 'HTTP状态码', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '200', + ], + 'Code' => [ + 'description' => '响应码', + 'type' => 'string', + 'example' => 'OK', + ], + 'Message' => [ + 'description' => '响应信息', + 'type' => 'string', + 'example' => 'xxx', + ], + 'RequestId' => [ + 'description' => '请求ID', + 'type' => 'string', + 'example' => '10A1AD70-E48E-476D-98D9-39BD92193837', + ], + 'Success' => [ + 'description' => '是否成功', + 'type' => 'boolean', + 'example' => 'true', + ], + 'ConfigItem' => [ + 'description' => '配置项信息', + 'type' => 'object', + 'properties' => [ + 'Name' => [ + 'description' => '配置项名称', + 'type' => 'string', + 'example' => 'AllowHangup', + ], + 'Value' => [ + 'description' => '配置项的值', + 'type' => 'string', + 'example' => '1', + ], + ], + ], + ], + ], + ], + ], + 'errorCodes' => [], + 'responseDemo' => '[{"type":"json","example":"{\\n \\"HttpStatusCode\\": 200,\\n \\"Code\\": \\"OK\\",\\n \\"Message\\": \\"xxx\\",\\n \\"RequestId\\": \\"10A1AD70-E48E-476D-98D9-39BD92193837\\",\\n \\"Success\\": true,\\n \\"ConfigItem\\": {\\n \\"Name\\": \\"AllowHangup\\",\\n \\"Value\\": \\"1\\"\\n }\\n}","errorExample":""},{"type":"xml","example":"<GetConfigResponse>\\n <RequestId>10A1AD70-E48E-476D-98D9-39BD92193837</RequestId>\\n <HttpStatusCode>200</HttpStatusCode>\\n <ConfigItem>\\n <Name>AllowHangup</Name>\\n <Value>1</Value>\\n </ConfigItem>\\n <Success>true</Success>\\n <Code>OK</Code>\\n</GetConfigResponse>","errorExample":""}]', + 'title' => '获取配置', + 'requestParamsDescription' => ' ', + 'responseParamsDescription' => ' ', + 'extraInfo' => ' ', + ], + 'ListConfig' => [ + 'summary' => '获取多个配置信息。', + 'methods' => [ + 'post', + 'get', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + [ + 'BearerToken' => [], + ], + ], + 'operationType' => 'read', + 'systemTags' => [ + 'operationType' => 'get', + 'riskType' => 'none', + 'chargeType' => 'free', + 'abilityTreeNodes' => [ + 'FEATUREcccTMAX45', + ], + ], + 'parameters' => [ + [ + 'name' => 'InstanceId', + 'in' => 'query', + 'schema' => [ + 'description' => '呼叫中心实例ID', + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + 'example' => '9cfad875-6260-4a53-ab6e-b13e3fb31f7d', + ], + ], + [ + 'name' => 'ConfigItem', + 'in' => 'query', + 'style' => 'repeatList', + 'schema' => [ + 'description' => '配置项名称及维度信息。'."\n" + ."\n" + .'- AllowHangup 允许坐席呼入挂机 '."\n" + ."\n" + .'- ShowCalledID 来电号码显示'."\n" + ."\n" + .'- ShowCalleeID 外呼号码显示'."\n" + ."\n" + .'- AutoAnswerCall 接听来电'."\n" + ."\n" + .'- AudioDownload 录音下载'."\n" + ."\n" + .'- AllowChooseSkillGroup 允许坐席选择技能组登录'."\n" + ."\n" + .'- enableRecord 坐席侧录音'."\n" + ."\n" + .'- SettingWorkbenchLogLevel 工作台日志等级'."\n" + ."\n" + .'- SatisfactionSurvey 满意度设置'."\n" + ."\n" + .'- SmsSatisfactionSurvey 短信满意度设置'."\n" + ."\n\n" + ."\n" + .'例如：`{“Name”:”AllowHangup”,”DimensionName”:”instance”}`。其中，**Name**为配置项名称，**DimensionName**为配置维度名称。这里参数名称为**ConfigItem.1**意为只获取1个配置项，如果要获取两个配置项，则需要有**ConfigItem.1**以及**ConfigItem.2**。'."\n", + 'type' => 'array', + 'items' => [ + 'type' => 'string', + ], + 'required' => false, + 'example' => '{“Name”:”AllowHangup”,”DimensionName”:”instance”}', + 'maxItems' => 99, + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'type' => 'object', + 'properties' => [ + 'HttpStatusCode' => [ + 'description' => 'HTTP状态码', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '200', + ], + 'Code' => [ + 'description' => '响应码', + 'type' => 'string', + 'example' => 'OK', + ], + 'Message' => [ + 'description' => '响应信息', + 'type' => 'string', + 'example' => '无', + ], + 'RequestId' => [ + 'description' => '请求ID', + 'type' => 'string', + 'example' => 'C81FD1A5-4B99-470A-A527-D80150228784', + ], + 'Success' => [ + 'description' => '是否成功', + 'type' => 'boolean', + 'example' => 'true', + ], + 'ConfigItems' => [ + 'type' => 'object', + 'itemNode' => true, + 'properties' => [ + 'ConfigItem' => [ + 'description' => '配置项信息列表', + 'type' => 'array', + 'items' => [ + 'type' => 'object', + 'properties' => [ + 'Name' => [ + 'description' => '配置项名称', + 'type' => 'string', + 'example' => 'AllowHangup', + ], + 'Value' => [ + 'description' => '配置项值', + 'type' => 'string', + 'example' => '1', + ], + ], + ], + ], + ], + ], + ], + ], + ], + ], + 'errorCodes' => [], + 'responseDemo' => '[{"type":"json","example":"{\\n \\"HttpStatusCode\\": 200,\\n \\"Code\\": \\"OK\\",\\n \\"Message\\": \\"无\\",\\n \\"RequestId\\": \\"C81FD1A5-4B99-470A-A527-D80150228784\\",\\n \\"Success\\": true,\\n \\"ConfigItems\\": {\\n \\"ConfigItem\\": [\\n {\\n \\"Name\\": \\"AllowHangup\\",\\n \\"Value\\": \\"1\\"\\n }\\n ]\\n }\\n}","errorExample":""},{"type":"xml","example":"<code>OK</code>\\n<configItems>\\n <name>AllowHangup</name>\\n <value>1</value>\\n</configItems>\\n<configItems>\\n <name>ShowCalledID</name>\\n <value>1</value>\\n</configItems>\\n<configItems>\\n <name>ShowCalleeID</name>\\n <value>1</value>\\n</configItems>\\n<configItems>\\n <name>SatisfactionSurvey</name>\\n <value>1</value>\\n</configItems>\\n<configItems>\\n <name>AutoAnswerCall</name>\\n <value>2</value>\\n</configItems>\\n<configItems>\\n <name>SmsSatisfactionSurvey</name>\\n <value>1</value>\\n</configItems>\\n<configItems>\\n <name>enableRecord</name>\\n <value>1</value>\\n</configItems>\\n<configItems>\\n <name>AllowChooseSkillGroup</name>\\n <value>1</value>\\n</configItems>\\n<configItems>\\n <name>SettingWorkbenchLogLevel</name>\\n <value>3</value>\\n</configItems>\\n<httpStatusCode>200</httpStatusCode>\\n<requestId>A42B9532-FC31-4CC0-B8A8-E091FA5E4D6A</requestId>\\n<success>true</success>","errorExample":""}]', + 'title' => '批量获取配置', + 'requestParamsDescription' => ' ', + 'responseParamsDescription' => '配置项及返回值说明'."\n" + ."\n" + .'- [ ] AllowHangup 1：允许坐席挂机；0：不允许坐席挂机；'."\n" + .'- [ ] ShowCalledID -1：隐藏全部来电号码；0：隐藏部分来电号码；1：显示完整来电号码'."\n" + .'- [ ] ShowCalleeID -1：隐藏全部外呼号码；0：隐藏部分外呼号码；1：显示完整外呼号码'."\n" + .'- [ ] AutoAnswerCall 0：手动接听；n(>0数字)：n秒后自动接听'."\n" + .'- [ ] AudioDownload 1：允许坐席下载录音；0：不允许坐席下载录音'."\n" + .'- [ ] AllowChooseSkillGroup 1：坐席选择技能组登录；0：默认全量技能组登录'."\n" + .'- [ ] enableRecord 1：开启坐席侧录音；0：关闭许坐席侧录音'."\n" + .'- [ ] SatisfactionSurvey 1：开启语音满意度功能；0：未开启满意度功能'."\n" + .'- [ ] SmsSatisfactionSurvey 1：开启了短信满意度功能；0：未开启短信满意度功能', + 'extraInfo' => ' ', + ], + 'AddPhoneTags' => [ + 'summary' => '调用接口：AddPhoneTags 添加号码打标信息。', + 'methods' => [ + 'post', + 'get', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + [ + 'BearerToken' => [], + ], + ], + 'operationType' => 'write', + 'deprecated' => false, + 'systemTags' => [ + 'operationType' => 'create', + 'riskType' => 'none', + 'chargeType' => 'free', + 'abilityTreeNodes' => [ + 'FEATUREcccD5GAHN', + ], + ], + 'parameters' => [ + [ + 'name' => 'ServiceTag', + 'in' => 'query', + 'schema' => [ + 'description' => '业务标签', + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + 'example' => 'M1', + ], + ], + [ + 'name' => 'RegionNameProvince', + 'in' => 'query', + 'schema' => [ + 'description' => '归属地省', + 'type' => 'string', + 'required' => false, + 'example' => '北京', + ], + ], + [ + 'name' => 'RegionNameCity', + 'in' => 'query', + 'schema' => [ + 'description' => '归属地市', + 'type' => 'string', + 'required' => false, + 'example' => '北京', + ], + ], + [ + 'name' => 'Type', + 'in' => 'query', + 'schema' => [ + 'description' => '号码类型，0：普通号码，1：手机号码', + 'type' => 'integer', + 'format' => 'int32', + 'required' => false, + 'example' => '0', + ], + ], + [ + 'name' => 'Concurrency', + 'in' => 'query', + 'schema' => [ + 'description' => '并发量，默认为1', + 'type' => 'integer', + 'format' => 'int32', + 'required' => false, + 'example' => '15', + ], + ], + [ + 'name' => 'InstanceId', + 'in' => 'query', + 'schema' => [ + 'description' => '呼叫中心实例ID', + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + 'example' => '9cfad875-6260-4a53-ab6e-b13e3fb31f7d', + ], + ], + [ + 'name' => 'Provider', + 'in' => 'query', + 'schema' => [ + 'description' => '运营商', + 'type' => 'string', + 'required' => false, + 'example' => '全国联通', + ], + ], + [ + 'name' => 'SipTag', + 'in' => 'query', + 'schema' => [ + 'description' => 'SIP打标信息', + 'type' => 'string', + 'required' => false, + 'example' => 'AliTelecom', + ], + ], + [ + 'name' => 'PhoneNumberList', + 'in' => 'query', + 'style' => 'repeatList', + 'schema' => [ + 'description' => '号码集合', + 'type' => 'array', + 'items' => [ + 'type' => 'string', + ], + 'required' => true, + 'example' => '01098789876', + 'maxItems' => 99, + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'type' => 'object', + 'properties' => [ + 'HttpStatusCode' => [ + 'description' => 'HTTP状态码'."\n" + ."\n", + 'type' => 'integer', + 'format' => 'int32', + 'example' => '200', + ], + 'Code' => [ + 'description' => '响应码'."\n" + ."\n", + 'type' => 'string', + 'example' => 'OK', + ], + 'Message' => [ + 'description' => '响应信息'."\n" + ."\n", + 'type' => 'string', + 'example' => '无', + ], + 'RequestId' => [ + 'description' => '请求ID', + 'type' => 'string', + 'example' => 'DE803553-8AA9-4B9D-9E4E-A82BC69EDCEE', + ], + 'Success' => [ + 'description' => '是否成功'."\n" + ."\n", + 'type' => 'boolean', + 'example' => 'true', + ], + ], + ], + ], + ], + 'errorCodes' => [], + 'responseDemo' => '[{"type":"json","example":"{\\n \\"HttpStatusCode\\": 200,\\n \\"Code\\": \\"OK\\",\\n \\"Message\\": \\"无\\",\\n \\"RequestId\\": \\"DE803553-8AA9-4B9D-9E4E-A82BC69EDCEE\\",\\n \\"Success\\": true\\n}","errorExample":""},{"type":"xml","example":"<RequestId>DE803553-8AA9-4B9D-9E4E-A82BC69EDCEE</RequestId>\\n<HttpStatusCode>200</HttpStatusCode>\\n<Code>OK</Code>\\n<Success>true</Success>","errorExample":""}]', + 'title' => '为电话号码添加标签', + 'requestParamsDescription' => ' ', + 'responseParamsDescription' => ' ', + 'extraInfo' => ' ', + ], + 'DeletePhoneTags' => [ + 'summary' => '调用接口：DeletePhoneTags 删除号码打标信息。', + 'methods' => [ + 'post', + 'get', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + [ + 'BearerToken' => [], + ], + ], + 'operationType' => 'write', + 'deprecated' => false, + 'systemTags' => [ + 'operationType' => 'delete', + 'riskType' => 'none', + 'chargeType' => 'free', + 'abilityTreeNodes' => [ + 'FEATUREcccD5GAHN', + ], + ], + 'parameters' => [ + [ + 'name' => 'InstanceId', + 'in' => 'query', + 'schema' => [ + 'description' => '呼叫中心实例ID。', + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + 'example' => '9cfad875-6260-4a53-ab6e-b13e3fb31f7d', + ], + ], + [ + 'name' => 'PhoneNumberList', + 'in' => 'query', + 'style' => 'repeatList', + 'schema' => [ + 'description' => '号码集合。', + 'type' => 'array', + 'items' => [ + 'type' => 'string', + ], + 'required' => true, + 'example' => '01098789876', + 'maxItems' => 99, + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'type' => 'object', + 'properties' => [ + 'HttpStatusCode' => [ + 'description' => 'HTTP状态码。', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '200', + ], + 'Code' => [ + 'description' => '响应码。', + 'type' => 'string', + 'example' => 'OK', + ], + 'Message' => [ + 'description' => '响应信息。', + 'type' => 'string', + 'example' => '无', + ], + 'RequestId' => [ + 'description' => '请求ID。', + 'type' => 'string', + 'example' => 'DE803553-8AA9-4B9D-9E4E-A82BC69EDCEE', + ], + 'Success' => [ + 'description' => '是否成功。', + 'type' => 'boolean', + 'example' => 'true', + ], + ], + ], + ], + ], + 'errorCodes' => [], + 'responseDemo' => '[{"type":"json","example":"{\\n \\"HttpStatusCode\\": 200,\\n \\"Code\\": \\"OK\\",\\n \\"Message\\": \\"无\\",\\n \\"RequestId\\": \\"DE803553-8AA9-4B9D-9E4E-A82BC69EDCEE\\",\\n \\"Success\\": true\\n}","errorExample":""},{"type":"xml","example":"<Message>无</Message>\\n<RequestId>DE803553-8AA9-4B9D-9E4E-A82BC69EDCEE</RequestId>\\n<HttpStatusCode>200</HttpStatusCode>\\n<Code>OK</Code>\\n<Success>true</Success>","errorExample":""}]', + 'title' => '删除号码打标信息', + 'requestParamsDescription' => ' ', + 'responseParamsDescription' => ' ', + 'extraInfo' => ' ', + ], + 'ModifyPhoneTags' => [ + 'summary' => '调用接口：ModifyPhoneTags 修改号码打标信息。', + 'methods' => [ + 'post', + 'get', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + [ + 'BearerToken' => [], + ], + ], + 'operationType' => 'write', + 'deprecated' => false, + 'systemTags' => [ + 'operationType' => 'update', + 'riskType' => 'none', + 'chargeType' => 'free', + 'abilityTreeNodes' => [ + 'FEATUREcccD5GAHN', + ], + ], + 'parameters' => [ + [ + 'name' => 'InstanceId', + 'in' => 'query', + 'schema' => [ + 'description' => '呼叫中心实例ID', + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + 'example' => '9cfad875-6260-4a53-ab6e-b13e3fb31f7d ', + ], + ], + [ + 'name' => 'ServiceTag', + 'in' => 'query', + 'schema' => [ + 'description' => '业务标签', + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + 'example' => 'M1', + ], + ], + [ + 'name' => 'SkillGroupIdList', + 'in' => 'query', + 'style' => 'repeatList', + 'schema' => [ + 'description' => '技能组ID集合', + 'type' => 'array', + 'items' => [ + 'type' => 'string', + ], + 'required' => false, + 'example' => 'u8109-6260-4a53-ab6e-b13e3fb31f7d ', + 'maxItems' => 99, + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'type' => 'object', + 'properties' => [ + 'HttpStatusCode' => [ + 'description' => 'HTTP状态码'."\n" + ."\n", + 'type' => 'integer', + 'format' => 'int32', + 'example' => '200', + ], + 'Code' => [ + 'description' => '响应码'."\n" + ."\n", + 'type' => 'string', + 'example' => 'OK', + ], + 'Message' => [ + 'description' => '响应信息'."\n" + ."\n", + 'type' => 'string', + 'example' => '无', + ], + 'RequestId' => [ + 'description' => '请求ID', + 'type' => 'string', + 'example' => 'DE803553-8AA9-4B9D-9E4E-A82BC69EDCEE ', + ], + 'Success' => [ + 'description' => '是否成功', + 'type' => 'boolean', + 'example' => 'true', + ], + ], + ], + ], + ], + 'errorCodes' => [], + 'responseDemo' => '[{"type":"json","example":"{\\n \\"HttpStatusCode\\": 200,\\n \\"Code\\": \\"OK\\",\\n \\"Message\\": \\"无\\",\\n \\"RequestId\\": \\"DE803553-8AA9-4B9D-9E4E-A82BC69EDCEE\\\\t\\",\\n \\"Success\\": true\\n}","errorExample":""},{"type":"xml","example":"<RequestId>DE803553-8AA9-4B9D-9E4E-A82BC69EDCEE</RequestId>\\n<HttpStatusCode>200</HttpStatusCode>\\n<Code>OK</Code>\\n<Success>true</Success>","errorExample":""}]', + 'title' => '修改号码标签', + 'requestParamsDescription' => ' ', + 'responseParamsDescription' => ' ', + 'extraInfo' => ' ', + ], + 'ListPhoneTags' => [ + 'summary' => '调用接口：ListPhoneTags查询号码打标信息。', + 'methods' => [ + 'post', + 'get', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + [ + 'BearerToken' => [], + ], + ], + 'operationType' => 'read', + 'deprecated' => false, + 'systemTags' => [ + 'operationType' => 'get', + 'riskType' => 'none', + 'chargeType' => 'free', + 'abilityTreeNodes' => [ + 'FEATUREcccD5GAHN', + ], + ], + 'parameters' => [ + [ + 'name' => 'InstanceId', + 'in' => 'query', + 'schema' => [ + 'description' => '实例ID', + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + 'example' => 'b0eb2742-f37e-4c67-82d4-25c651c1c450"', + ], + ], + [ + 'name' => 'OutboundOnly', + 'in' => 'query', + 'schema' => [ + 'description' => '是否仅外呼', + 'type' => 'boolean', + 'required' => true, + 'docRequired' => true, + 'example' => 'false', + ], + ], + [ + 'name' => 'PageSize', + 'in' => 'query', + 'schema' => [ + 'description' => '分页大小', + 'type' => 'integer', + 'format' => 'int32', + 'required' => true, + 'docRequired' => true, + 'example' => '10', + ], + ], + [ + 'name' => 'CurrentPage', + 'in' => 'query', + 'schema' => [ + 'description' => '当前页码', + 'type' => 'integer', + 'format' => 'int32', + 'required' => true, + 'docRequired' => true, + 'example' => '1', + ], + ], + [ + 'name' => 'Number', + 'in' => 'query', + 'schema' => [ + 'description' => '号码', + 'type' => 'string', + 'required' => false, + 'example' => '010989897878', + ], + ], + [ + 'name' => 'NumberGroupIds', + 'in' => 'query', + 'style' => 'repeatList', + 'schema' => [ + 'description' => '号码组ID列表', + 'type' => 'array', + 'items' => [ + 'type' => 'string', + ], + 'required' => false, + 'example' => '121318023891274071', + 'maxItems' => 99, + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'type' => 'object', + 'properties' => [ + 'HttpStatusCode' => [ + 'description' => 'HTTP状态码'."\n" + ."\n", + 'type' => 'integer', + 'format' => 'int32', + 'example' => '200', + ], + 'Code' => [ + 'description' => '响应码'."\n" + ."\n", + 'type' => 'string', + 'example' => 'OK', + ], + 'Message' => [ + 'description' => '响应信息'."\n" + ."\n", + 'type' => 'string', + 'example' => '无', + ], + 'RequestId' => [ + 'description' => '请求ID', + 'type' => 'string', + 'example' => 'DE803553-8AA9-4B9D-9E4E-A82BC69EDCEE ', + ], + 'Success' => [ + 'description' => '是否成功'."\n" + ."\n", + 'type' => 'boolean', + 'example' => 'true', + ], + 'PhoneNumbers' => [ + 'description' => '打标号码集合', + 'type' => 'object', + 'properties' => [ + 'PageNumber' => [ + 'description' => '分页序号', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '1', + ], + 'PageSize' => [ + 'description' => '分页大小', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '10', + ], + 'TotalCount' => [ + 'description' => '总大小', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '29', + ], + 'List' => [ + 'description' => '打标号码集合', + 'type' => 'array', + 'items' => [ + 'type' => 'object', + 'properties' => [ + 'Type' => [ + 'description' => '号码类型，0：普通号码，1：手机号码', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '0', + ], + 'ServiceTag' => [ + 'description' => '业务标签', + 'type' => 'string', + 'example' => 'M1', + ], + 'CreateTime' => [ + 'description' => '创建时间', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '1554862236398', + ], + 'City' => [ + 'description' => '城市', + 'type' => 'string', + 'example' => '北京', + ], + 'InstanceId' => [ + 'description' => '实例ID', + 'type' => 'string', + 'example' => 'd278629c-c687-4aa3-b044-4fe9b012e7ef', + ], + 'Usage' => [ + 'description' => '电话号码的用途，呼入，呼出，已经同时用于呼入和呼出。 Inbound, Outbound, Bidirection。', + 'type' => 'string', + 'example' => 'Bidirection', + ], + 'PhoneNumberId' => [ + 'description' => '号码ID', + 'type' => 'string', + 'example' => '129031-joriew-EIOD', + ], + 'Provider' => [ + 'description' => '供应商', + 'type' => 'string', + 'example' => 'ali Telecom', + ], + 'Number' => [ + 'description' => '号码', + 'type' => 'string', + 'example' => '01009090909', + ], + 'ContactFlowId' => [ + 'description' => '联系流ID', + 'type' => 'string', + 'example' => '1231jfowei-uoer012091i', + ], + 'PhoneNumberDescription' => [ + 'description' => '号码描述', + 'type' => 'string', + 'example' => '无', + ], + 'Province' => [ + 'description' => '省份', + 'type' => 'string', + 'example' => '北京', + ], + 'Concurrency' => [ + 'description' => '并发量，默认是1'."\n", + 'type' => 'integer', + 'format' => 'int32', + 'example' => '1', + ], + 'SkillGroupIdList' => [ + 'type' => 'array', + 'items' => [ + 'description' => '技能组ID集合', + 'type' => 'string', + 'example' => '[]', + ], + ], + ], + ], + ], + ], + ], + ], + ], + ], + ], + 'errorCodes' => [], + 'responseDemo' => '[{"type":"json","example":"{\\n \\"HttpStatusCode\\": 200,\\n \\"Code\\": \\"OK\\",\\n \\"Message\\": \\"无\\",\\n \\"RequestId\\": \\"DE803553-8AA9-4B9D-9E4E-A82BC69EDCEE\\\\t\\",\\n \\"Success\\": true,\\n \\"PhoneNumbers\\": {\\n \\"PageNumber\\": 1,\\n \\"PageSize\\": 10,\\n \\"TotalCount\\": 29,\\n \\"List\\": [\\n {\\n \\"Type\\": 0,\\n \\"ServiceTag\\": \\"M1\\",\\n \\"CreateTime\\": 1554862236398,\\n \\"City\\": \\"北京\\",\\n \\"InstanceId\\": \\"d278629c-c687-4aa3-b044-4fe9b012e7ef\\",\\n \\"Usage\\": \\"Bidirection\\",\\n \\"PhoneNumberId\\": \\"129031-joriew-EIOD\\",\\n \\"Provider\\": \\"ali Telecom\\",\\n \\"Number\\": \\"01009090909\\",\\n \\"ContactFlowId\\": \\"1231jfowei-uoer012091i\\",\\n \\"PhoneNumberDescription\\": \\"无\\",\\n \\"Province\\": \\"北京\\",\\n \\"Concurrency\\": 1,\\n \\"SkillGroupIdList\\": [\\n \\"[]\\"\\n ]\\n }\\n ]\\n }\\n}","errorExample":""},{"type":"xml","example":"<PhoneNumbers>\\n <TotalCount>29</TotalCount>\\n <PageSize>10</PageSize>\\n <PageNumber>1</PageNumber>\\n <List>\\n <Usage>Bidirection</Usage>\\n <ContactFlowId>1231jfowei-uoer012091i</ContactFlowId>\\n <InstanceId>d278629c-c687-4aa3-b044-4fe9b012e7ef</InstanceId>\\n <ServiceTag>M1</ServiceTag>\\n <CreateTime>1554862236398</CreateTime>\\n <City>北京</City>\\n <PhoneNumberId>129031-joriew-EIOD</PhoneNumberId>\\n <Province>北京</Province>\\n <Provider>ali Telecom</Provider>\\n <PhoneNumberDescription>无</PhoneNumberDescription>\\n <Type>0</Type>\\n <Number>01009090909</Number>\\n <Concurrency>1</Concurrency>\\n </List>\\n <List>\\n <SkillGroupIdList>[]</SkillGroupIdList>\\n </List>\\n</PhoneNumbers>\\n<Message>无</Message>\\n<RequestId>DE803553-8AA9-4B9D-9E4E-A82BC69EDCEE\\t</RequestId>\\n<HttpStatusCode>200</HttpStatusCode>\\n<Code>OK</Code>\\n<Success>true</Success>","errorExample":""}]', + 'title' => '获取号码标签列表', + 'requestParamsDescription' => ' ', + 'responseParamsDescription' => ' ', + 'extraInfo' => ' ', + ], + 'AddBulkPhoneNumbers' => [ + 'summary' => '调用AddBulkPhoneNumbers批量新增号码。', + 'methods' => [ + 'post', + 'get', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + [ + 'BearerToken' => [], + ], + ], + 'operationType' => 'readAndWrite', + 'deprecated' => false, + 'systemTags' => [ + 'operationType' => 'create', + 'riskType' => 'none', + 'chargeType' => 'free', + 'abilityTreeNodes' => [ + 'FEATUREcccD5GAHN', + ], + ], + 'parameters' => [ + [ + 'name' => 'InstanceId', + 'in' => 'query', + 'schema' => [ + 'description' => '待添加电话号码的呼叫中心实例ID。', + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + 'example' => 'd278629c-c687-4aa3-b044-4fe9b012****', + ], + ], + [ + 'name' => 'Usage', + 'in' => 'query', + 'schema' => [ + 'description' => '该电话号码的用途。取值：**Inbound**（呼入），**Outboung**（呼出），**Bidirection**（同时用于呼入和呼出）。'."\n" + ."\n" + .'> 如果传入的号码包含400号码，该值只能传入**Inbound**。', + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + 'example' => 'Bidirection', + ], + ], + [ + 'name' => 'ContactFlowId', + 'in' => 'query', + 'schema' => [ + 'description' => '和电话号码绑定的联系流ID。', + 'type' => 'string', + 'required' => false, + 'example' => '8Cvg_0mcsm6K', + ], + ], + [ + 'name' => 'PhoneNumber', + 'in' => 'query', + 'style' => 'repeatList', + 'schema' => [ + 'description' => '待添加电话号码。'."\n" + ."\n" + .'参数名称为**PhoneNumber.1**表示只获取1个技能组信息，如果要获取多个技能组信息，则需要有PhoneNumber.1以及PhoneNumber.2，以此类推。', + 'type' => 'array', + 'items' => [ + 'type' => 'string', + ], + 'required' => true, + 'example' => '0216066****', + 'maxItems' => 99, + ], + ], + [ + 'name' => 'SkillGroupId', + 'in' => 'query', + 'style' => 'repeatList', + 'schema' => [ + 'description' => '和电话号码绑定的技能组ID。'."\n" + ."\n" + .'参数名称为**SkillGroupId.1**表示只获取1个技能组信息。如果要获取多个技能组信息，则需要有SkillGroupId.1以及SkillGroupId.2，以此类推。', + 'type' => 'array', + 'items' => [ + 'type' => 'string', + ], + 'required' => false, + 'example' => '3f3ceb0d-d6b6-4c97-af20-f3daf04f90e0', + 'maxItems' => 99, + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'type' => 'object', + 'properties' => [ + 'HttpStatusCode' => [ + 'description' => 'HTTP状态码。', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '200', + ], + 'Code' => [ + 'description' => '响应码。', + 'type' => 'string', + 'example' => 'OK', + ], + 'Message' => [ + 'description' => '响应信息。', + 'type' => 'string', + 'example' => '无', + ], + 'RequestId' => [ + 'description' => '请求ID。', + 'type' => 'string', + 'example' => '943D8EF3-3321-471F-A104-51C96FCA94D6', + ], + 'Success' => [ + 'description' => '是否成功。', + 'type' => 'boolean', + 'example' => 'true', + ], + 'ArrearagePhoneNumbers' => [ + 'type' => 'object', + 'itemNode' => true, + 'properties' => [ + 'ArrearagePhoneNumber' => [ + 'type' => 'array', + 'items' => [ + 'description' => '欠费号码的信息。', + 'type' => 'string', + 'example' => '{"ArrearagePhoneNumber":[ ]}', + ], + ], + ], + ], + 'FailedPhoneNumbers' => [ + 'type' => 'object', + 'itemNode' => true, + 'properties' => [ + 'FailedPhoneNumber' => [ + 'type' => 'array', + 'items' => [ + 'description' => '添加失败号码的信息。', + 'type' => 'string', + 'example' => '{"FailedPhoneNumber":[ ]}', + ], + ], + ], + ], + 'UserdPhoneNumbers' => [ + 'type' => 'object', + 'itemNode' => true, + 'properties' => [ + 'UserdPhoneNumber' => [ + 'type' => 'array', + 'items' => [ + 'description' => '已经被使用号码的信息。', + 'type' => 'string', + 'example' => '{"UserdPhoneNumber":[ ]}', + ], + ], + ], + ], + 'PhoneNumbers' => [ + 'type' => 'object', + 'itemNode' => true, + 'properties' => [ + 'PhoneNumber' => [ + 'description' => '获取到的呼叫中心实例的所有电话号码列表。', + 'type' => 'array', + 'items' => [ + 'type' => 'object', + 'properties' => [ + 'TestOnly' => [ + 'description' => '是否是测试号码。', + 'type' => 'boolean', + 'example' => 'true', + ], + 'Trunks' => [ + 'description' => '电话号码的中继数量，即可同时支持几路通话，数据来源于大于。', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '30', + ], + 'RemainingTime' => [ + 'description' => '测试号码剩余的通话时间。单位为分钟。', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '60', + ], + 'Number' => [ + 'description' => '电话号码。', + 'type' => 'string', + 'example' => '1788888****', + ], + 'InstanceId' => [ + 'description' => '电话号码所归属的呼叫中心实例ID。', + 'type' => 'string', + 'example' => 'd278629c-c687-4aa3-b044-4fe9b012e7ef', + ], + 'Usage' => [ + 'description' => '电话号码的用途，呼入（**Inbound**），呼出（**Outbound**），已经同时用于呼入和呼出（**Bidirection**）。上述值由枚举类型PhoneNumberType定义。'."\n" + ."\n" + .'该值的结果取决于：'."\n" + ."\n" + .'- 大于的设置，比如400号码不允许外呼'."\n" + .'- 呼叫中心实例的设置'."\n" + ."\n" + .'> 电话号码一般都允许内呼，如果不允许内呼，可以1）由大于做设置，用户拨打该号码时听到提示音。2）该号码不连接人和联系流IVR，但是ACC不建议这么做。', + 'type' => 'string', + 'example' => 'Bidirection', + ], + 'AllowOutbound' => [ + 'description' => '是否允许外呼，结果取决于：'."\n" + ."\n" + .'- 大于的设置，比如400号码不允许外呼'."\n" + .'- 呼叫中心实例的设置'."\n" + ."\n" + .'> 电话号码一般都允许内呼，如果不允许内呼，可以1）由大于做设置，用户拨打该号码时听到提示音 2）该号码不绑定联系流IVR，但是ACC不建议这么做。', + 'type' => 'boolean', + 'example' => 'true', + ], + 'PhoneNumberDescription' => [ + 'description' => '电话号码的简单描述。', + 'type' => 'string', + 'example' => 'xxx', + ], + 'PhoneNumberId' => [ + 'description' => '电话号码ID，系统自动生成的唯一标示符。', + 'type' => 'string', + 'example' => '125435986', + ], + 'SkillGroups' => [ + 'type' => 'object', + 'itemNode' => true, + 'properties' => [ + 'SkillGroup' => [ + 'description' => '电话号码所关联的技能组。', + 'type' => 'array', + 'items' => [ + 'type' => 'object', + 'properties' => [ + 'SkillGroupName' => [ + 'description' => '技能组名称。', + 'type' => 'string', + 'example' => '预测试外呼技能组', + ], + 'SkillGroupId' => [ + 'description' => '技能组ID。', + 'type' => 'string', + 'example' => '3f3ceb0d-d6b6-4c97-af20-f3daf04f90e0', + ], + ], + ], + ], + ], + ], + 'ContactFlow' => [ + 'description' => '电话号码所连接的联系流IVR。', + 'type' => 'object', + 'properties' => [ + 'Type' => [ + 'description' => '流程类型, 定义来自于ContactFlowType。', + 'type' => 'string', + 'example' => '0', + ], + 'ContactFlowDescription' => [ + 'description' => '联系流的简单描述。', + 'type' => 'string', + 'example' => 'Welcome', + ], + 'InstanceId' => [ + 'description' => '联系流所归属的呼叫中心实例。', + 'type' => 'string', + 'example' => 'd278629c-c687-4aa3-b044-4fe9b012e7ef', + ], + 'ContactFlowName' => [ + 'description' => '联系流名称，在一个实例内名称不能重复。', + 'type' => 'string', + 'example' => 'Welcome', + ], + 'ContactFlowId' => [ + 'description' => '联系流唯一ID，系统自动生成的唯一标示符。', + 'type' => 'string', + 'example' => '2932', + ], + ], + ], + ], + ], + ], + ], + ], + ], + ], + ], + ], + 'errorCodes' => [], + 'responseDemo' => '[{"type":"json","example":"{\\n \\"HttpStatusCode\\": 200,\\n \\"Code\\": \\"OK\\",\\n \\"Message\\": \\"无\\",\\n \\"RequestId\\": \\"943D8EF3-3321-471F-A104-51C96FCA94D6\\",\\n \\"Success\\": true,\\n \\"ArrearagePhoneNumbers\\": {\\n \\"ArrearagePhoneNumber\\": [\\n \\"{\\\\\\"ArrearagePhoneNumber\\\\\\":[ ]}\\"\\n ]\\n },\\n \\"FailedPhoneNumbers\\": {\\n \\"FailedPhoneNumber\\": [\\n \\"{\\\\\\"FailedPhoneNumber\\\\\\":[ ]}\\"\\n ]\\n },\\n \\"UserdPhoneNumbers\\": {\\n \\"UserdPhoneNumber\\": [\\n \\"{\\\\\\"UserdPhoneNumber\\\\\\":[ ]}\\"\\n ]\\n },\\n \\"PhoneNumbers\\": {\\n \\"PhoneNumber\\": [\\n {\\n \\"TestOnly\\": true,\\n \\"Trunks\\": 30,\\n \\"RemainingTime\\": 60,\\n \\"Number\\": \\"1788888****\\",\\n \\"InstanceId\\": \\"d278629c-c687-4aa3-b044-4fe9b012e7ef\\",\\n \\"Usage\\": \\"Bidirection\\",\\n \\"AllowOutbound\\": true,\\n \\"PhoneNumberDescription\\": \\"xxx\\",\\n \\"PhoneNumberId\\": \\"125435986\\",\\n \\"SkillGroups\\": {\\n \\"SkillGroup\\": [\\n {\\n \\"SkillGroupName\\": \\"预测试外呼技能组\\",\\n \\"SkillGroupId\\": \\"3f3ceb0d-d6b6-4c97-af20-f3daf04f90e0\\"\\n }\\n ]\\n },\\n \\"ContactFlow\\": {\\n \\"Type\\": \\"0\\",\\n \\"ContactFlowDescription\\": \\"Welcome\\",\\n \\"InstanceId\\": \\"d278629c-c687-4aa3-b044-4fe9b012e7ef\\",\\n \\"ContactFlowName\\": \\"Welcome\\",\\n \\"ContactFlowId\\": \\"2932\\"\\n }\\n }\\n ]\\n }\\n}","errorExample":""},{"type":"xml","example":"<ArrearagePhoneNumbers>\\n <ArrearagePhoneNumber>{\\"ArrearagePhoneNumber\\":[ ]}</ArrearagePhoneNumber>\\n</ArrearagePhoneNumbers>\\n<PhoneNumbers>\\n <PhoneNumber>\\n <Usage>Bidirection</Usage>\\n <AllowOutbound>true</AllowOutbound>\\n <TestOnly>true</TestOnly>\\n <Number>1788888****</Number>\\n <InstanceId>d278629c-c687-4aa3-b044-4fe9b012e7ef</InstanceId>\\n <RemainingTime>60</RemainingTime>\\n <Trunks>30</Trunks>\\n <PhoneNumberId>125435986</PhoneNumberId>\\n <PhoneNumberDescription>xxx</PhoneNumberDescription>\\n <SkillGroups>\\n <SkillGroup>\\n <SkillGroupName>预测试外呼技能组</SkillGroupName>\\n <SkillGroupId>3f3ceb0d-d6b6-4c97-af20-f3daf04f90e0</SkillGroupId>\\n </SkillGroup>\\n </SkillGroups>\\n <ContactFlow>\\n <Type>0</Type>\\n <InstanceId>d278629c-c687-4aa3-b044-4fe9b012e7ef</InstanceId>\\n <ContactFlowId>2932</ContactFlowId>\\n <ContactFlowName>Welcome</ContactFlowName>\\n <ContactFlowDescription>Welcome</ContactFlowDescription>\\n </ContactFlow>\\n </PhoneNumber>\\n</PhoneNumbers>\\n<Message>无</Message>\\n<RequestId>943D8EF3-3321-471F-A104-51C96FCA94D6</RequestId>\\n<HttpStatusCode>200</HttpStatusCode>\\n<FailedPhoneNumbers>\\n <FailedPhoneNumber>{\\"FailedPhoneNumber\\":[ ]}</FailedPhoneNumber>\\n</FailedPhoneNumbers>\\n<UserdPhoneNumbers>\\n <UserdPhoneNumber>{\\"UserdPhoneNumber\\":[ ]}</UserdPhoneNumber>\\n</UserdPhoneNumbers>\\n<Code>OK</Code>\\n<Success>true</Success>","errorExample":""}]', + 'title' => '批量新增号码', + 'description' => '将从云呼控制台购买的电话号码绑定到呼叫中心实例中，并且可以和IVR流程以及技能组进行绑定。', + 'requestParamsDescription' => ' ', + 'responseParamsDescription' => ' ', + 'extraInfo' => ' ', + ], + 'AddPhoneNumber' => [ + 'summary' => '调用AddPhoneNumber新增号码。', + 'methods' => [ + 'post', + 'get', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + [ + 'BearerToken' => [], + ], + ], + 'operationType' => 'read', + 'deprecated' => false, + 'systemTags' => [ + 'operationType' => 'create', + 'riskType' => 'none', + 'chargeType' => 'free', + 'abilityTreeNodes' => [ + 'FEATUREccc1MRAID', + ], + ], + 'parameters' => [ + [ + 'name' => 'InstanceId', + 'in' => 'query', + 'schema' => [ + 'description' => '待添加电话号码的呼叫中心实例ID。', + 'type' => 'string', + 'required' => true, + 'example' => '9cfad875-6260-4a53-ab6e-b13e3fb3****', + ], + ], + [ + 'name' => 'PhoneNumber', + 'in' => 'query', + 'schema' => [ + 'description' => '待添加电话号码。', + 'type' => 'string', + 'required' => true, + 'example' => '05316896****', + ], + ], + [ + 'name' => 'Usage', + 'in' => 'query', + 'schema' => [ + 'description' => '该电话号码的用途。取值：呼入（**Inbound**），呼出（**Outboung**），已经同时用于呼入和呼出（**Bidirection**）。'."\n" + ."\n" + .'> 如果传入号码为400号码，该值只能传入**Inbound**。', + 'type' => 'string', + 'required' => true, + 'example' => 'Bidirection', + ], + ], + [ + 'name' => 'ContactFlowId', + 'in' => 'query', + 'schema' => [ + 'description' => '和电话号码绑定的联系流ID。', + 'type' => 'string', + 'required' => false, + 'example' => 'dDMD_0mif4hv', + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'type' => 'object', + 'properties' => [ + 'HttpStatusCode' => [ + 'description' => 'HTTP状态码', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '200', + ], + 'Code' => [ + 'description' => '响应码', + 'type' => 'string', + 'example' => 'OK', + ], + 'Message' => [ + 'description' => '响应信息', + 'type' => 'string', + 'example' => '无', + ], + 'RequestId' => [ + 'description' => '请求ID', + 'type' => 'string', + 'example' => 'BC976D32-AC4C-4E0F-8AA9-F4BC6C4E2B3E', + ], + 'Success' => [ + 'description' => '是否成功', + 'type' => 'boolean', + 'example' => 'true', + ], + 'PhoneNumber' => [ + 'description' => '新添加的电话号码的信息', + 'type' => 'object', + 'properties' => [ + 'TestOnly' => [ + 'description' => '是否是测试号码。', + 'type' => 'boolean', + 'example' => 'true', + ], + 'Trunks' => [ + 'description' => '电话号码的中继数量，即可同时支持几路通话，数据来源于大于。', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '30', + ], + 'RemainingTime' => [ + 'description' => '测试号码剩余的通话时间。单位为分钟。', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '60', + ], + 'Number' => [ + 'description' => '电话号码。', + 'type' => 'string', + 'example' => '1788888****', + ], + 'InstanceId' => [ + 'description' => '电话号码所归属的呼叫中心实例ID。', + 'type' => 'string', + 'example' => '9cfad875-6260-4a53-ab6e-b13e3fb3****', + ], + 'Usage' => [ + 'description' => '电话号码的用途。取值：呼入（Inbound），呼出（Outbound），已经同时用于呼入和呼出（Bidirection）上述值由枚举类型PhoneNumberType定义。'."\n" + ."\n" + .'该值的结果取决于：'."\n" + ."\n" + .'- 大于的设置，比如400号码不允许外呼'."\n" + .'- 呼叫中心实例的设置'."\n" + ."\n" + .'> 电话号码一般都允许内呼，如果不允许内呼，可以1）由大于做设置，用户拨打该号码时听到提示音 2）该号码不连接人和联系流IVR，但是ACC不建议这么做。', + 'type' => 'string', + 'example' => 'Bidirection', + ], + 'AllowOutbound' => [ + 'description' => '是否允许外呼，结果取决于：'."\n" + ."\n" + .'- 大于的设置，比如400号码不允许外呼'."\n" + .'- 呼叫中心实例的设置'."\n" + ."\n" + .'> 电话号码一般都允许内呼，如果不允许内呼，可以1）由大于做设置，用户拨打该号码时听到提示音 2）该号码不绑定联系流IVR，但是ACC不建议这么做。', + 'type' => 'boolean', + 'example' => 'true', + ], + 'PhoneNumberDescription' => [ + 'description' => '电话号码的简单描述。', + 'type' => 'string', + 'example' => '无', + ], + 'PhoneNumberId' => [ + 'description' => '电话号码ID，系统自动生成的唯一标示符。', + 'type' => 'string', + 'example' => '9191956d-3464-402b-8017-ea8df5d8****', + ], + 'ContactFlow' => [ + 'description' => '电话号码所连接的联系流IVR。', + 'type' => 'object', + 'properties' => [ + 'Type' => [ + 'description' => '流程类型, 定义来自于ContactFlowType。', + 'type' => 'string', + 'example' => '0', + ], + 'ContactFlowDescription' => [ + 'description' => '联系流的简单描述。', + 'type' => 'string', + 'example' => 'Welcome', + ], + 'InstanceId' => [ + 'description' => '联系流所归属的呼叫中心实例。', + 'type' => 'string', + 'example' => '9cfad875-6260-4a53-ab6e-b13e3fb3****', + ], + 'ContactFlowName' => [ + 'description' => '联系流名称，在一个实例内名称不能重复。', + 'type' => 'string', + 'example' => 'Welcome', + ], + 'ContactFlowId' => [ + 'description' => '联系流唯一ID，系统自动生成的唯一标示符。', + 'type' => 'string', + 'example' => '2957', + ], + ], + ], + ], + ], + ], + ], + ], + ], + 'errorCodes' => [], + 'responseDemo' => '[{"type":"json","example":"{\\n \\"HttpStatusCode\\": 200,\\n \\"Code\\": \\"OK\\",\\n \\"Message\\": \\"无\\",\\n \\"RequestId\\": \\"BC976D32-AC4C-4E0F-8AA9-F4BC6C4E2B3E\\",\\n \\"Success\\": true,\\n \\"PhoneNumber\\": {\\n \\"TestOnly\\": true,\\n \\"Trunks\\": 30,\\n \\"RemainingTime\\": 60,\\n \\"Number\\": \\"1788888****\\",\\n \\"InstanceId\\": \\"9cfad875-6260-4a53-ab6e-b13e3fb3****\\",\\n \\"Usage\\": \\"Bidirection\\",\\n \\"AllowOutbound\\": true,\\n \\"PhoneNumberDescription\\": \\"无\\",\\n \\"PhoneNumberId\\": \\"9191956d-3464-402b-8017-ea8df5d8****\\",\\n \\"ContactFlow\\": {\\n \\"Type\\": \\"0\\",\\n \\"ContactFlowDescription\\": \\"Welcome\\",\\n \\"InstanceId\\": \\"9cfad875-6260-4a53-ab6e-b13e3fb3****\\",\\n \\"ContactFlowName\\": \\"Welcome\\",\\n \\"ContactFlowId\\": \\"2957\\"\\n }\\n }\\n}","errorExample":""},{"type":"xml","example":"<Message>无</Message>\\n<RequestId>BC976D32-AC4C-4E0F-8AA9-F4BC6C4E2B3E</RequestId>\\n<HttpStatusCode>200</HttpStatusCode>\\n<PhoneNumber>\\n <Usage>Bidirection</Usage>\\n <AllowOutbound>true</AllowOutbound>\\n <TestOnly>true</TestOnly>\\n <Number>1788888****</Number>\\n <InstanceId>9cfad875-6260-4a53-ab6e-b13e3fb3****</InstanceId>\\n <RemainingTime>60</RemainingTime>\\n <Trunks>30</Trunks>\\n <PhoneNumberId>9191956d-3464-402b-8017-ea8df5d8****</PhoneNumberId>\\n <PhoneNumberDescription>无</PhoneNumberDescription>\\n <ContactFlow>\\n <Type>0</Type>\\n <InstanceId>9cfad875-6260-4a53-ab6e-b13e3fb3****</InstanceId>\\n <ContactFlowId>2957</ContactFlowId>\\n <ContactFlowName>Welcome</ContactFlowName>\\n <ContactFlowDescription>Welcome</ContactFlowDescription>\\n </ContactFlow>\\n</PhoneNumber>\\n<Code>OK</Code>\\n<Success>true</Success>","errorExample":""}]', + 'title' => '新增号码', + 'description' => '将从云呼控制台购买的电话号码绑定到呼叫中心实例中，并且可以和IVR流程进行绑定。', + 'requestParamsDescription' => ' ', + 'responseParamsDescription' => ' ', + 'extraInfo' => ' ', + ], + 'ModifyPhoneNumber' => [ + 'summary' => '比如内呼和外呼属性以及绑定的IVR流程。', + 'methods' => [ + 'post', + 'get', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + [ + 'BearerToken' => [], + ], + ], + 'operationType' => 'readAndWrite', + 'deprecated' => false, + 'systemTags' => [ + 'operationType' => 'update', + 'riskType' => 'none', + 'chargeType' => 'free', + 'abilityTreeNodes' => [ + 'FEATUREcccD5GAHN', + ], + ], + 'parameters' => [ + [ + 'name' => 'InstanceId', + 'in' => 'query', + 'schema' => [ + 'description' => '呼叫中心实例ID', + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + 'example' => 'd278629c-c687-4aa3-b044-4fe9b012e7ef', + ], + ], + [ + 'name' => 'PhoneNumberId', + 'in' => 'query', + 'schema' => [ + 'description' => '待修改的电话号码ID', + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + 'example' => 'cc583e96-6bae-437e-9aeb-bffd5aeddb73', + ], + ], + [ + 'name' => 'Usage', + 'in' => 'query', + 'schema' => [ + 'description' => '该电话号码的用途。取值：呼入（**Inbound**），呼出（**Outbound**），已经同时用于呼入和呼出（**Bidirection**）。', + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + 'example' => 'Bidirection', + ], + ], + [ + 'name' => 'ContactFlowId', + 'in' => 'query', + 'schema' => [ + 'description' => '和电话号码绑定的联系流ID', + 'type' => 'string', + 'required' => false, + 'example' => '8Cvg_0mcsm6', + ], + ], + [ + 'name' => 'SkillGroupId', + 'in' => 'query', + 'style' => 'repeatList', + 'schema' => [ + 'description' => '和电话号码绑定的技能组ID。'."\n" + ."\n\n" + .'参数名称**SkillGroupId.1**表示只获取1个技能组信息。如果要获取多个技能组信息，则需要有SkillGroupId.1以及SkillGroupId.2。', + 'type' => 'array', + 'items' => [ + 'type' => 'string', + ], + 'required' => false, + 'example' => '3f3ceb0d-d6b6-4c97-af20-f3daf04f90e0', + 'maxItems' => 99, + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'type' => 'object', + 'properties' => [ + 'HttpStatusCode' => [ + 'description' => 'HTTP状态码', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '200', + ], + 'Code' => [ + 'description' => '响应码', + 'type' => 'string', + 'example' => 'OK', + ], + 'Message' => [ + 'description' => '响应信息', + 'type' => 'string', + 'example' => '无', + ], + 'RequestId' => [ + 'description' => '请求ID', + 'type' => 'string', + 'example' => '54F6A60E-541A-4C3B-8A9D-F69FEA9DD704', + ], + 'Success' => [ + 'description' => '是否成功', + 'type' => 'boolean', + 'example' => 'true', + ], + 'PhoneNumber' => [ + 'description' => '电话号码信息', + 'type' => 'object', + 'properties' => [ + 'TestOnly' => [ + 'description' => '是否是测试号码。', + 'type' => 'boolean', + 'example' => 'false', + ], + 'Trunks' => [ + 'description' => '电话号码的中继数量，即可同时支持几路通话，数据来源于大于。', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '30', + ], + 'RemainingTime' => [ + 'description' => '测试号码剩余的通话时间。单位为分钟。', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '60', + ], + 'Number' => [ + 'description' => '电话号码。', + 'type' => 'string', + 'example' => '17788888888', + ], + 'InstanceId' => [ + 'description' => '电话号码所归属的呼叫中心实例ID。', + 'type' => 'string', + 'example' => 'd278629c-c687-4aa3-b044-4fe9b012e7ef', + ], + 'Usage' => [ + 'description' => '电话号码的用途，呼入（**Inbound**），呼出（**Outbound**），已经同时用于呼入和呼出（**Bidirection**）。上述值由枚举类型PhoneNumberType定义。'."\n" + ."\n" + .'该值的结果取决于：'."\n" + ."\n" + .'- 大于的设置，比如400号码不允许外呼'."\n" + .'- 呼叫中心实例的设置'."\n" + ."\n" + .'> 电话号码一般都允许内呼，如果不允许内呼，可以1）由大于做设置，用户拨打该号码时听到提示音 2）该号码不连接人和联系流IVR，但是ACC不建议这么做。', + 'type' => 'string', + 'example' => 'Bidirection', + ], + 'AllowOutbound' => [ + 'description' => '是否允许外呼，结果取决于：'."\n" + ."\n" + .'- 大于的设置，比如400号码不允许外呼'."\n" + .'- 呼叫中心实例的设置'."\n" + ."\n" + .'> 电话号码一般都允许内呼，如果不允许内呼，可以1）由大于做设置，用户拨打该号码时听到提示音 2）该号码不绑定联系流IVR，但是ACC不建议这么做。'."\n", + 'type' => 'boolean', + 'example' => 'true', + ], + 'PhoneNumberDescription' => [ + 'description' => '电话号码的简单描述。', + 'type' => 'string', + 'example' => 'Ali Telecom', + ], + 'PhoneNumberId' => [ + 'description' => '电话号码ID，系统自动生成的唯一标示符。', + 'type' => 'string', + 'example' => '346489', + ], + 'SkillGroups' => [ + 'type' => 'object', + 'itemNode' => true, + 'properties' => [ + 'SkillGroup' => [ + 'description' => '电话号码所关联的技能组。', + 'type' => 'array', + 'items' => [ + 'type' => 'object', + 'properties' => [ + 'SkillGroupName' => [ + 'description' => '技能组名称。', + 'type' => 'string', + 'example' => '预测试外呼技能组', + ], + 'SkillGroupId' => [ + 'description' => '技能组ID。', + 'type' => 'string', + 'example' => '3f3ceb0d-d6b6-4c97-af20-f3daf04f90e0', + ], + ], + ], + ], + ], + ], + 'ContactFlow' => [ + 'description' => '电话号码所连接的联系流IVR。', + 'type' => 'object', + 'properties' => [ + 'Type' => [ + 'description' => '流程类型, 定义来自于ContactFlowType。', + 'type' => 'string', + 'example' => '0', + ], + 'ContactFlowDescription' => [ + 'description' => '联系流的简单描述。', + 'type' => 'string', + 'example' => 'Welcome', + ], + 'InstanceId' => [ + 'description' => '联系流所归属的呼叫中心实例。', + 'type' => 'string', + 'example' => 'd278629c-c687-4aa3-b044-4fe9b012e7ef', + ], + 'ContactFlowName' => [ + 'description' => '联系流名称，在一个实例内名称不能重复。', + 'type' => 'string', + 'example' => 'Welcome', + ], + 'ContactFlowId' => [ + 'description' => '联系流唯一ID，系统自动生成的唯一标示符。', + 'type' => 'string', + 'example' => '2932', + ], + ], + ], + ], + ], + ], + ], + ], + ], + 'errorCodes' => [], + 'responseDemo' => '[{"type":"json","example":"{\\n \\"HttpStatusCode\\": 200,\\n \\"Code\\": \\"OK\\",\\n \\"Message\\": \\"无\\",\\n \\"RequestId\\": \\"54F6A60E-541A-4C3B-8A9D-F69FEA9DD704\\",\\n \\"Success\\": true,\\n \\"PhoneNumber\\": {\\n \\"TestOnly\\": false,\\n \\"Trunks\\": 30,\\n \\"RemainingTime\\": 60,\\n \\"Number\\": \\"17788888888\\",\\n \\"InstanceId\\": \\"d278629c-c687-4aa3-b044-4fe9b012e7ef\\",\\n \\"Usage\\": \\"Bidirection\\",\\n \\"AllowOutbound\\": true,\\n \\"PhoneNumberDescription\\": \\"Ali Telecom\\",\\n \\"PhoneNumberId\\": \\"346489\\",\\n \\"SkillGroups\\": {\\n \\"SkillGroup\\": [\\n {\\n \\"SkillGroupName\\": \\"预测试外呼技能组\\",\\n \\"SkillGroupId\\": \\"3f3ceb0d-d6b6-4c97-af20-f3daf04f90e0\\"\\n }\\n ]\\n },\\n \\"ContactFlow\\": {\\n \\"Type\\": \\"0\\",\\n \\"ContactFlowDescription\\": \\"Welcome\\",\\n \\"InstanceId\\": \\"d278629c-c687-4aa3-b044-4fe9b012e7ef\\",\\n \\"ContactFlowName\\": \\"Welcome\\",\\n \\"ContactFlowId\\": \\"2932\\"\\n }\\n }\\n}","errorExample":""},{"type":"xml","example":"<ModifyPhoneNumberResponse>\\r\\n <HttpStatusCode>200</HttpStatusCode>\\r\\n <RequestId>54F6A60E-541A-4C3B-8A9D-F69FEA9DD704</RequestId>\\r\\n <PhoneNumber>\\r\\n <PhoneNumberId>cc583e96-6bae-437e-9aeb-bffd5aeddb73</PhoneNumberId>\\r\\n <Trunks>1</Trunks>\\r\\n <ContactFlow>\\r\\n <ContactFlowName>Welcome</ContactFlowName>\\r\\n <ContactFlowDescription>Welcome</ContactFlowDescription>\\r\\n <ContactFlowId>2932</ContactFlowId>\\r\\n <Type>0</Type>\\r\\n <InstanceId>d278629c-c687-4aa3-b044-4fe9b012e7ef</InstanceId>\\r\\n </ContactFlow>\\r\\n <AllowOutbound>true</AllowOutbound>\\r\\n <Number>02160664656</Number>\\r\\n <SkillGroups>\\r\\n <SkillGroup>\\r\\n <SkillGroupName>预测试外呼技能组</SkillGroupName>\\r\\n <SkillGroupId>3f3ceb0d-d6b6-4c97-af20-f3daf04f90e0</SkillGroupId>\\r\\n </SkillGroup>\\r\\n </SkillGroups>\\r\\n <InstanceId>d278629c-c687-4aa3-b044-4fe9b012e7ef</InstanceId>\\r\\n <TestOnly>false</TestOnly>\\r\\n <PhoneNumberDescription>Ali Telecom</PhoneNumberDescription>\\r\\n <Usage>Bidirection</Usage>\\r\\n <RemainingTime>0</RemainingTime>\\r\\n </PhoneNumber>\\r\\n <Success>true</Success>\\r\\n <Code>OK</Code>\\r\\n</ModifyPhoneNumberResponse>","errorExample":""}]', + 'title' => '修改电话号码相关的属性', + 'requestParamsDescription' => ' ', + 'responseParamsDescription' => ' ', + 'extraInfo' => ' ', + ], + 'GetNumberRegionInfo' => [ + 'summary' => '调用GetNumberRegionInfo获取号码归属地信息。', + 'methods' => [ + 'post', + 'get', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + [ + 'BearerToken' => [], + ], + ], + 'operationType' => 'read', + 'systemTags' => [ + 'operationType' => 'get', + 'riskType' => 'none', + 'chargeType' => 'free', + 'abilityTreeNodes' => [ + 'FEATUREccc8HB4RI', + ], + ], + 'parameters' => [ + [ + 'name' => 'InstanceId', + 'in' => 'query', + 'schema' => [ + 'description' => '呼叫中心实例ID', + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + 'example' => '9cfad875-6260-4a53-ab6e-b13e3fb3****', + ], + ], + [ + 'name' => 'Number', + 'in' => 'query', + 'schema' => [ + 'description' => '电话号码', + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + 'example' => '1888888****', + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'type' => 'object', + 'properties' => [ + 'Code' => [ + 'description' => '响应码', + 'type' => 'string', + 'example' => 'OK', + ], + 'Message' => [ + 'description' => '响应信息', + 'type' => 'string', + 'example' => '无', + ], + 'RequestId' => [ + 'description' => '请求ID', + 'type' => 'string', + 'example' => '2263B273-AC1B-44EB-BA98-87F2322C6780', + ], + 'Success' => [ + 'description' => '是否成功', + 'type' => 'boolean', + 'example' => 'true', + ], + 'PhoneNumber' => [ + 'description' => '号码及其归属地', + 'type' => 'object', + 'properties' => [ + 'Number' => [ + 'description' => '号码', + 'type' => 'string', + 'example' => '1888888****', + ], + 'City' => [ + 'description' => '号码归属地市', + 'type' => 'string', + 'example' => '北京', + ], + 'Province' => [ + 'description' => '号码归属地省', + 'type' => 'string', + 'example' => '北京', + ], + ], + ], + ], + ], + ], + ], + 'errorCodes' => [], + 'responseDemo' => '[{"type":"json","example":"{\\n \\"Code\\": \\"OK\\",\\n \\"Message\\": \\"无\\",\\n \\"RequestId\\": \\"2263B273-AC1B-44EB-BA98-87F2322C6780\\",\\n \\"Success\\": true,\\n \\"PhoneNumber\\": {\\n \\"Number\\": \\"1888888****\\",\\n \\"City\\": \\"北京\\",\\n \\"Province\\": \\"北京\\"\\n }\\n}","errorExample":""},{"type":"xml","example":"<Message>无</Message>\\n<RequestId>2263B273-AC1B-44EB-BA98-87F2322C6780</RequestId>\\n<PhoneNumber>\\n <Number>1888888****</Number>\\n <City>北京</City>\\n <Province>北京</Province>\\n</PhoneNumber>\\n<Code>OK</Code>\\n<Success>true</Success>","errorExample":""}]', + 'title' => '获取号码归属地信息', + 'requestParamsDescription' => ' ', + 'responseParamsDescription' => ' ', + 'extraInfo' => ' ', + ], + 'GetServiceExtensions' => [ + 'summary' => '调用GetServiceExtensions获取服务号码，。', + 'methods' => [ + 'post', + 'get', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + [ + 'BearerToken' => [], + ], + ], + 'operationType' => 'read', + 'systemTags' => [ + 'operationType' => 'get', + 'riskType' => 'none', + 'chargeType' => 'free', + 'abilityTreeNodes' => [ + 'FEATUREcccD5GAHN', + ], + ], + 'parameters' => [ + [ + 'name' => 'InstanceId', + 'in' => 'query', + 'schema' => [ + 'description' => '呼叫中心实例ID', + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + 'example' => '9cfad875-6260-4a53-ab6e-b13e3fb31f7d', + ], + ], + [ + 'name' => 'ServiceType', + 'in' => 'query', + 'schema' => [ + 'description' => '需要获取的服务号码的服务类型，比如满意度调查（SatisfactionSurvey）。', + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + 'example' => 'SatisfactionSurvey', + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'type' => 'object', + 'properties' => [ + 'HttpStatusCode' => [ + 'description' => 'HTTP状态码', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '200', + ], + 'Code' => [ + 'description' => '响应码', + 'type' => 'string', + 'example' => 'OK', + ], + 'Message' => [ + 'description' => '响应信息', + 'type' => 'string', + 'example' => '无', + ], + 'RequestId' => [ + 'description' => '请求ID', + 'type' => 'string', + 'example' => 'C40E28B8-9EDF-421E-8F6B-B77F0E2A82E0', + ], + 'Success' => [ + 'description' => '是否成功', + 'type' => 'boolean', + 'example' => 'true', + ], + 'ServiceExtensions' => [ + 'type' => 'object', + 'itemNode' => true, + 'properties' => [ + 'ServiceExtension' => [ + 'description' => '获取到的服务号码列表', + 'type' => 'array', + 'items' => [ + 'type' => 'object', + 'properties' => [ + 'Number' => [ + 'description' => '服务号码', + 'type' => 'string', + 'example' => '80202768', + ], + 'Name' => [ + 'description' => '服务名称', + 'type' => 'string', + 'example' => 'SatisfactionSurvey', + ], + ], + ], + ], + ], + ], + ], + ], + ], + ], + 'errorCodes' => [], + 'responseDemo' => '[{"type":"json","example":"{\\n \\"HttpStatusCode\\": 200,\\n \\"Code\\": \\"OK\\",\\n \\"Message\\": \\"无\\",\\n \\"RequestId\\": \\"C40E28B8-9EDF-421E-8F6B-B77F0E2A82E0\\",\\n \\"Success\\": true,\\n \\"ServiceExtensions\\": {\\n \\"ServiceExtension\\": [\\n {\\n \\"Number\\": \\"80202768\\",\\n \\"Name\\": \\"SatisfactionSurvey\\"\\n }\\n ]\\n }\\n}","errorExample":""},{"type":"xml","example":"<GetServiceExtensionsResponse>\\r\\n <HttpStatusCode>200</HttpStatusCode>\\r\\n <ServiceExtensions>\\r\\n <ServiceExtension>\\r\\n <Name>SatisfactionSurvey</Name>\\r\\n <Number>80202768</Number>\\r\\n </ServiceExtension>\\r\\n </ServiceExtensions>\\r\\n <RequestId>C40E28B8-9EDF-421E-8F6B-B77F0E2A82E0</RequestId>\\r\\n <Success>true</Success>\\r\\n <Code>OK</Code>\\r\\n</GetServiceExtensionsResponse>","errorExample":""}]', + 'title' => '获取服务号码', + 'description' => '> 目前只可以获取发送语音满意度时所需的分机号码（实际是满意度调查IVR的路由点，当您开启了语音满意度调研功能后，会自动生成）。', + 'requestParamsDescription' => ' ', + 'responseParamsDescription' => ' ', + 'extraInfo' => ' ', + ], + 'ListPhoneNumbers' => [ + 'summary' => '获取呼叫中心实例的所有电话号码。', + 'methods' => [ + 'post', + 'get', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + [ + 'BearerToken' => [], + ], + ], + 'operationType' => 'read', + 'systemTags' => [ + 'operationType' => 'get', + 'riskType' => 'none', + 'chargeType' => 'free', + 'abilityTreeNodes' => [ + 'FEATUREccc1MRAID', + ], + ], + 'parameters' => [ + [ + 'name' => 'InstanceId', + 'in' => 'query', + 'schema' => [ + 'description' => '待获取电话号码的呼叫中心实例ID', + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + 'example' => '9cfad875-6260-4a53-ab6e-b13e3fb3****', + ], + ], + [ + 'name' => 'OutboundOnly', + 'in' => 'query', + 'schema' => [ + 'description' => '仅包含外呼电话号码', + 'type' => 'boolean', + 'required' => true, + 'docRequired' => true, + 'example' => 'false', + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'type' => 'object', + 'properties' => [ + 'HttpStatusCode' => [ + 'description' => 'HTTP状态码', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '200', + ], + 'Code' => [ + 'description' => '响应码', + 'type' => 'string', + 'example' => 'OK', + ], + 'Message' => [ + 'description' => '响应信息', + 'type' => 'string', + 'example' => '无', + ], + 'RequestId' => [ + 'description' => '请求ID', + 'type' => 'string', + 'example' => 'D38E508B-5190-4E1A-AA88-709B0BA547A3', + ], + 'Success' => [ + 'description' => '是否成功', + 'type' => 'boolean', + 'example' => 'true', + ], + 'PhoneNumbers' => [ + 'type' => 'object', + 'itemNode' => true, + 'properties' => [ + 'PhoneNumber' => [ + 'description' => '获取到的呼叫中心实例的所有电话号码列表', + 'type' => 'array', + 'items' => [ + 'type' => 'object', + 'properties' => [ + 'TestOnly' => [ + 'description' => '是否是测试号码。', + 'type' => 'boolean', + 'example' => 'false', + ], + 'SipTelX' => [ + 'description' => 'sip虚拟号码', + 'type' => 'string', + 'example' => '1970169****', + ], + 'RemainingTime' => [ + 'description' => '测试号码剩余的通话时间。单位为分钟。', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '60', + ], + 'City' => [ + 'description' => '电话号码的城市。', + 'type' => 'string', + 'example' => '杭州', + ], + 'InstanceId' => [ + 'description' => '电话号码所归属的呼叫中心实例ID。', + 'type' => 'string', + 'example' => 'ade80092-03d9-4f4d-ad4f-ab8a247d****', + ], + 'AllowOutbound' => [ + 'description' => '是否允许外呼，结果取决于：'."\n" + ."\n" + .'- 大于的设置，比如400号码不允许外呼'."\n" + .'- 呼叫中心实例的设置'."\n" + ."\n" + .'> 电话号码一般都允许内呼，如果不允许内呼，可以1）由大于做设置，用户拨打该号码时听到提示音 2）该号码不绑定联系流IVR，但是ACC不建议这么做。', + 'type' => 'boolean', + 'example' => 'true', + ], + 'Usage' => [ + 'description' => '电话号码的用途，呼入（Inbound），呼出（Outbound），已经同时用于呼入和呼出（Bidirection）。上述值由枚举类型PhoneNumberType定义。'."\n" + ."\n" + .'该值的结果取决于：'."\n" + ."\n" + .'- 大于的设置，比如400号码不允许外呼'."\n" + .'- 呼叫中心实例的设置'."\n" + ."\n" + .'> 电话号码一般都允许内呼，如果不允许内呼，可以1）由大于做设置，用户拨打该号码时听到提示音 2）该号码不连接人和联系流IVR，但是ACC不建议这么做。', + 'type' => 'string', + 'example' => 'Bidirection', + ], + 'Assignee' => [ + 'description' => '号码占用者,如技能组ID', + 'type' => 'string', + 'example' => '3f3ceb0d-d6b6-4c97-af20-f3daf04f****', + ], + 'PhoneNumberId' => [ + 'description' => '电话号码ID，系统自动生成的唯一标示符。', + 'type' => 'string', + 'example' => '0010faaa-0c07-4421-8929-9ea6a051****', + ], + 'Trunks' => [ + 'description' => '电话号码的中继数量，即可同时支持几路通话，数据来源于大于。', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '30', + ], + 'Number' => [ + 'description' => '电话号码。', + 'type' => 'string', + 'example' => '05712823****', + ], + 'PhoneNumberDescription' => [ + 'description' => '电话号码的简单描述。', + 'type' => 'string', + 'example' => 'Ali Telecom', + ], + 'NumberCommodityStatus' => [ + 'description' => '号码商品状态 0 正常 1 欠费 2 实例已删除', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '0', + ], + 'Province' => [ + 'description' => '电话号码的省份。', + 'type' => 'string', + 'example' => '浙江', + ], + 'SkillGroups' => [ + 'type' => 'object', + 'itemNode' => true, + 'properties' => [ + 'SkillGroup' => [ + 'description' => '电话号码所关联的技能组。', + 'type' => 'array', + 'items' => [ + 'type' => 'object', + 'properties' => [ + 'SkillGroupName' => [ + 'description' => '技能组名称。', + 'type' => 'string', + 'example' => '预测试外呼技能组', + ], + 'SkillGroupId' => [ + 'description' => '技能组ID。', + 'type' => 'string', + 'example' => '3f3ceb0d-d6b6-4c97-af20-f3daf04f****', + ], + ], + ], + ], + ], + ], + 'ContactFlow' => [ + 'description' => '电话号码所连接的联系流IVR。', + 'type' => 'object', + 'properties' => [ + 'Type' => [ + 'description' => '流程类型, 定义来自于ContactFlowType。', + 'type' => 'string', + 'example' => '0', + ], + 'ContactFlowDescription' => [ + 'description' => '联系流的简单描述。', + 'type' => 'string', + 'example' => 'Welcome', + ], + 'InstanceId' => [ + 'description' => '联系流所归属的呼叫中心实例。', + 'type' => 'string', + 'example' => 'd278629c-c687-4aa3-b044-4fe9b012****', + ], + 'ContactFlowName' => [ + 'description' => '联系流名称，在一个实例内名称不能重复。', + 'type' => 'string', + 'example' => 'Welcome', + ], + 'ContactFlowId' => [ + 'description' => '联系流唯一ID，系统自动生成的唯一标示符。', + 'type' => 'string', + 'example' => '2932', + ], + ], + ], + 'PrivacyNumber' => [ + 'description' => '电话号码所绑定的虚拟号码关系。', + 'type' => 'object', + 'properties' => [ + 'Type' => [ + 'description' => '选择绑定虚拟号码的类型，包括**AXN**和**AXB**。', + 'type' => 'string', + 'example' => 'AXN', + ], + 'PoolId' => [ + 'description' => '虚拟号码所在池子ID。', + 'type' => 'string', + 'example' => '18b74553-484f-40c7-b6f9-81be0cbe****', + ], + 'SubId' => [ + 'description' => '类型为AXN，返回的绑定关系唯一标识，若类型为AXB，则此字段为空。', + 'type' => 'string', + 'example' => '6a5f6c7c2f774fb38b4aaf35c4e7****', + ], + 'PhoneNumber' => [ + 'description' => '绑定的呼叫中心号码。', + 'type' => 'string', + 'example' => '05712823****', + ], + 'PoolName' => [ + 'description' => '虚拟号码池名称。', + 'type' => 'string', + 'example' => '个人虚拟号码', + ], + 'BizId' => [ + 'description' => '第三方业务ID。', + 'type' => 'string', + 'example' => '4b32b62d3aae4d86a6c4bb26c3ee****', + ], + 'RegionNameCity' => [ + 'description' => '虚拟号码归属地市。', + 'type' => 'string', + 'example' => '上海市', + ], + 'Extra' => [ + 'description' => '其他参数，以Json字符串存入。', + 'type' => 'string', + 'example' => '{"name":"amy","cardno":"1****************9"}', + ], + 'TelX' => [ + 'description' => '选择AXN模式绑定的虚拟号码，若类型为AXB，则此字段为空。', + 'type' => 'string', + 'example' => '1302015****', + ], + ], + ], + ], + ], + ], + ], + ], + ], + ], + ], + ], + 'errorCodes' => [], + 'responseDemo' => '[{"type":"json","example":"{\\n \\"HttpStatusCode\\": 200,\\n \\"Code\\": \\"OK\\",\\n \\"Message\\": \\"无\\",\\n \\"RequestId\\": \\"D38E508B-5190-4E1A-AA88-709B0BA547A3\\",\\n \\"Success\\": true,\\n \\"PhoneNumbers\\": {\\n \\"PhoneNumber\\": [\\n {\\n \\"TestOnly\\": false,\\n \\"SipTelX\\": \\"1970169****\\",\\n \\"RemainingTime\\": 60,\\n \\"City\\": \\"杭州\\",\\n \\"InstanceId\\": \\"ade80092-03d9-4f4d-ad4f-ab8a247d****\\",\\n \\"AllowOutbound\\": true,\\n \\"Usage\\": \\"Bidirection\\",\\n \\"Assignee\\": \\"3f3ceb0d-d6b6-4c97-af20-f3daf04f****\\",\\n \\"PhoneNumberId\\": \\"0010faaa-0c07-4421-8929-9ea6a051****\\",\\n \\"Trunks\\": 30,\\n \\"Number\\": \\"05712823****\\",\\n \\"PhoneNumberDescription\\": \\"Ali Telecom\\",\\n \\"NumberCommodityStatus\\": 0,\\n \\"Province\\": \\"浙江\\",\\n \\"SkillGroups\\": {\\n \\"SkillGroup\\": [\\n {\\n \\"SkillGroupName\\": \\"预测试外呼技能组\\",\\n \\"SkillGroupId\\": \\"3f3ceb0d-d6b6-4c97-af20-f3daf04f****\\"\\n }\\n ]\\n },\\n \\"ContactFlow\\": {\\n \\"Type\\": \\"0\\",\\n \\"ContactFlowDescription\\": \\"Welcome\\",\\n \\"InstanceId\\": \\"d278629c-c687-4aa3-b044-4fe9b012****\\",\\n \\"ContactFlowName\\": \\"Welcome\\",\\n \\"ContactFlowId\\": \\"2932\\"\\n },\\n \\"PrivacyNumber\\": {\\n \\"Type\\": \\"AXN\\",\\n \\"PoolId\\": \\"18b74553-484f-40c7-b6f9-81be0cbe****\\",\\n \\"SubId\\": \\"6a5f6c7c2f774fb38b4aaf35c4e7****\\",\\n \\"PhoneNumber\\": \\"05712823****\\",\\n \\"PoolName\\": \\"个人虚拟号码\\",\\n \\"BizId\\": \\"4b32b62d3aae4d86a6c4bb26c3ee****\\",\\n \\"RegionNameCity\\": \\"上海市\\",\\n \\"Extra\\": \\"{\\\\\\"name\\\\\\":\\\\\\"amy\\\\\\",\\\\\\"cardno\\\\\\":\\\\\\"1****************9\\\\\\"}\\",\\n \\"TelX\\": \\"1302015****\\"\\n }\\n }\\n ]\\n }\\n}","errorExample":""},{"type":"xml","example":"<PhoneNumbers>\\n <PhoneNumber>\\n <Assignee>3f3ceb0d-d6b6-4c97-af20-f3daf04f****</Assignee>\\n <Usage>Bidirection</Usage>\\n <AllowOutbound>true</AllowOutbound>\\n <TestOnly>false</TestOnly>\\n <InstanceId>ade80092-03d9-4f4d-ad4f-ab8a247d****</InstanceId>\\n <RemainingTime>60</RemainingTime>\\n <City>杭州</City>\\n <Trunks>30</Trunks>\\n <PhoneNumberId>0010faaa-0c07-4421-8929-9ea6a051****</PhoneNumberId>\\n <Province>浙江</Province>\\n <PhoneNumberDescription>Ali Telecom</PhoneNumberDescription>\\n <SipTelX>1970169****</SipTelX>\\n <Number>05712823****</Number>\\n <NumberCommodityStatus>0</NumberCommodityStatus>\\n <SkillGroups>\\n <SkillGroup>\\n <SkillGroupName>预测试外呼技能组</SkillGroupName>\\n <SkillGroupId>3f3ceb0d-d6b6-4c97-af20-f3daf04f****</SkillGroupId>\\n </SkillGroup>\\n </SkillGroups>\\n <ContactFlow>\\n <Type>0</Type>\\n <InstanceId>d278629c-c687-4aa3-b044-4fe9b012****</InstanceId>\\n <ContactFlowId>2932</ContactFlowId>\\n <ContactFlowName>Welcome</ContactFlowName>\\n <ContactFlowDescription>Welcome</ContactFlowDescription>\\n </ContactFlow>\\n <PrivacyNumber>\\n <RegionNameCity>上海市</RegionNameCity>\\n <Type>AXN</Type>\\n <SubId>6a5f6c7c2f774fb38b4aaf35c4e7****</SubId>\\n <Extra>{\\"name\\":\\"amy\\",\\"cardno\\":\\"1****************9\\"}</Extra>\\n <PoolId>18b74553-484f-40c7-b6f9-81be0cbe****</PoolId>\\n <PoolName>个人虚拟号码</PoolName>\\n <PhoneNumber>05712823****</PhoneNumber>\\n <TelX>1302015****</TelX>\\n <BizId>4b32b62d3aae4d86a6c4bb26c3ee****</BizId>\\n </PrivacyNumber>\\n </PhoneNumber>\\n</PhoneNumbers>\\n<Message>无</Message>\\n<RequestId>D38E508B-5190-4E1A-AA88-709B0BA547A3</RequestId>\\n<HttpStatusCode>200</HttpStatusCode>\\n<Code>OK</Code>\\n<Success>true</Success>","errorExample":""}]', + 'title' => '电话列表', + 'requestParamsDescription' => ' ', + 'responseParamsDescription' => ' ', + 'extraInfo' => ' ', + ], + 'CheckNumberAvaliable' => [ + 'summary' => '判断主被叫号码是否可用，主要是限制号码外呼频次。', + 'methods' => [ + 'post', + 'get', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + [ + 'BearerToken' => [], + ], + ], + 'operationType' => 'read', + 'deprecated' => false, + 'systemTags' => [ + 'operationType' => 'get', + 'riskType' => 'none', + 'chargeType' => 'free', + 'abilityTreeNodes' => [ + 'FEATUREcccD5GAHN', + ], + ], + 'parameters' => [ + [ + 'name' => 'InstanceId', + 'in' => 'query', + 'schema' => [ + 'description' => '呼叫中心实例ID', + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + 'example' => '9cfad875-6260-4a53-ab6e-b13e3fb31f7d', + ], + ], + [ + 'name' => 'Callee', + 'in' => 'query', + 'schema' => [ + 'description' => '被叫号码', + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + 'example' => '18801341234', + ], + ], + [ + 'name' => 'Caller', + 'in' => 'query', + 'schema' => [ + 'description' => '呼叫中心主叫号码', + 'type' => 'string', + 'required' => false, + 'example' => '01012345678', + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'type' => 'object', + 'properties' => [ + 'HttpStatusCode' => [ + 'description' => 'HTTP状态码'."\n" + ."\n", + 'type' => 'integer', + 'format' => 'int32', + 'example' => '200', + ], + 'Code' => [ + 'description' => '响应码'."\n" + ."\n", + 'type' => 'string', + 'example' => 'OK', + ], + 'Message' => [ + 'description' => '响应信息', + 'type' => 'string', + 'example' => '无', + ], + 'RequestId' => [ + 'description' => '请求ID'."\n" + ."\n", + 'type' => 'string', + 'example' => '0630E5DF-CEB0-445B-8626-D5C7481181C3', + ], + 'Success' => [ + 'description' => '是否成功'."\n" + ."\n", + 'type' => 'boolean', + 'example' => 'true', + ], + 'CallerAvaliable' => [ + 'description' => '主叫号码的相关信息', + 'type' => 'object', + 'properties' => [ + 'Avaliable' => [ + 'description' => '是否可用', + 'type' => 'boolean', + 'example' => 'true', + ], + 'Reason' => [ + 'description' => '如果可用不返回，不可用返回原因，例："Instance Blacklist: Number 18801341234 can not be called from current instance", "System Blacklist: Number 18801341234 can not be called from all ccc users", "System Blacklist: Number 18801341234 can not be called from current ccc user", "Outbound Control: Number 18801341234\'s call times beyonds limit, 3 times/h"', + 'type' => 'string', + 'example' => 'Instance Blacklist: Number 18801341234 can not be called from current instance', + ], + ], + ], + 'CalleeAvaliable' => [ + 'description' => '被叫号码相关信息', + 'type' => 'object', + 'properties' => [ + 'Avaliable' => [ + 'description' => '是否可用', + 'type' => 'boolean', + 'example' => 'true', + ], + 'Reason' => [ + 'description' => '如果可用不返回，不可用返回原因，例："Instance Blacklist: Number 18801341234 can not be called from current instance", "System Blacklist: Number 18801341234 can not be called from all ccc users", "System Blacklist: Number 18801341234 can not be called from current ccc user", "Outbound Control: Number 18801341234\'s call times beyonds limit, 3 times/h"', + 'type' => 'string', + 'example' => 'Instance Blacklist: Number 18801341234 can not be called from current instance', + ], + ], + ], + ], + ], + ], + ], + 'errorCodes' => [], + 'responseDemo' => '[{"type":"json","example":"{\\n \\"HttpStatusCode\\": 200,\\n \\"Code\\": \\"OK\\",\\n \\"Message\\": \\"无\\",\\n \\"RequestId\\": \\"0630E5DF-CEB0-445B-8626-D5C7481181C3\\",\\n \\"Success\\": true,\\n \\"CallerAvaliable\\": {\\n \\"Avaliable\\": true,\\n \\"Reason\\": \\"Instance Blacklist: Number 18801341234 can not be called from current instance\\"\\n },\\n \\"CalleeAvaliable\\": {\\n \\"Avaliable\\": true,\\n \\"Reason\\": \\"Instance Blacklist: Number 18801341234 can not be called from current instance\\"\\n }\\n}","errorExample":""},{"type":"xml","example":"<RequestId>0630E5DF-CEB0-445B-8626-D5C7481181C3</RequestId>\\n<HttpStatusCode>200</HttpStatusCode>\\n<CallerAvaliable>\\n <Avaliable>true</Avaliable>\\n</CallerAvaliable>\\n<Code>OK</Code>\\n<Success>true</Success>\\n<CalleeAvaliable>\\n <Avaliable>true</Avaliable>\\n</CalleeAvaliable>","errorExample":""}]', + 'title' => '外呼号码校验', + 'requestParamsDescription' => ' ', + 'responseParamsDescription' => ' ', + 'extraInfo' => ' ', + ], + 'PickOutboundNumbers' => [ + 'summary' => '调用接口： PickOutboundNumbers 获取外呼号码。', + 'methods' => [ + 'post', + 'get', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + [ + 'BearerToken' => [], + ], + ], + 'operationType' => 'read', + 'systemTags' => [ + 'operationType' => 'get', + 'riskType' => 'none', + 'chargeType' => 'free', + 'abilityTreeNodes' => [ + 'FEATUREcccD5GAHN', + ], + ], + 'parameters' => [ + [ + 'name' => 'InstanceId', + 'in' => 'query', + 'schema' => [ + 'description' => '呼叫中心实例ID', + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + 'example' => '9cfad875-6260-4a53-ab6e-b13e3fb3****', + ], + ], + [ + 'name' => 'CalleeNumber', + 'in' => 'query', + 'schema' => [ + 'description' => '被叫号码', + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + 'example' => '16578787****', + ], + ], + [ + 'name' => 'Count', + 'in' => 'query', + 'schema' => [ + 'description' => '选中的号码个数', + 'type' => 'integer', + 'format' => 'int32', + 'required' => true, + 'docRequired' => true, + 'example' => '1', + ], + ], + [ + 'name' => 'CandidateNumber', + 'in' => 'query', + 'style' => 'repeatList', + 'schema' => [ + 'description' => '候选主叫号码', + 'type' => 'array', + 'items' => [ + 'type' => 'string', + ], + 'required' => true, + 'example' => '0108976****', + 'maxItems' => 99, + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'type' => 'object', + 'properties' => [ + 'HttpStatusCode' => [ + 'description' => 'HTTP状态码'."\n" + ."\n", + 'type' => 'integer', + 'format' => 'int32', + 'example' => '200', + ], + 'Code' => [ + 'description' => '响应码'."\n" + ."\n", + 'type' => 'string', + 'example' => 'OK', + ], + 'Message' => [ + 'description' => '响应信息'."\n" + ."\n", + 'type' => 'string', + 'example' => '无', + ], + 'RequestId' => [ + 'description' => '请求ID', + 'type' => 'string', + 'example' => 'DE803553-8AA9-4B9D-9E4E-A82BC69EDCEE ', + ], + 'Success' => [ + 'description' => '是否成功', + 'type' => 'boolean', + 'example' => 'true', + ], + 'DialNumberPairs' => [ + 'type' => 'object', + 'itemNode' => true, + 'properties' => [ + 'DialNumberPair' => [ + 'description' => '通话号码信息集合', + 'type' => 'array', + 'items' => [ + 'type' => 'object', + 'properties' => [ + 'Callee' => [ + 'description' => '被叫号码信息', + 'type' => 'object', + 'properties' => [ + 'Number' => [ + 'description' => '号码', + 'type' => 'string', + 'example' => '165787876****', + ], + 'City' => [ + 'description' => '城市', + 'type' => 'string', + 'example' => '北京', + ], + 'Province' => [ + 'description' => '省份', + 'type' => 'string', + 'example' => '北京', + ], + ], + ], + 'Caller' => [ + 'description' => '主叫号码信息', + 'type' => 'object', + 'properties' => [ + 'Number' => [ + 'description' => '号码', + 'type' => 'string', + 'example' => '01089767****', + ], + 'City' => [ + 'description' => '城市', + 'type' => 'string', + 'example' => '北京', + ], + 'Province' => [ + 'description' => '省份', + 'type' => 'string', + 'example' => '北京', + ], + ], + ], + ], + ], + ], + ], + ], + ], + ], + ], + ], + 'errorCodes' => [], + 'responseDemo' => '[{"type":"json","example":"{\\n \\"HttpStatusCode\\": 200,\\n \\"Code\\": \\"OK\\",\\n \\"Message\\": \\"无\\",\\n \\"RequestId\\": \\"DE803553-8AA9-4B9D-9E4E-A82BC69EDCEE\\\\t\\",\\n \\"Success\\": true,\\n \\"DialNumberPairs\\": {\\n \\"DialNumberPair\\": [\\n {\\n \\"Callee\\": {\\n \\"Number\\": \\"165787876****\\",\\n \\"City\\": \\"北京\\",\\n \\"Province\\": \\"北京\\"\\n },\\n \\"Caller\\": {\\n \\"Number\\": \\"01089767****\\",\\n \\"City\\": \\"北京\\",\\n \\"Province\\": \\"北京\\"\\n }\\n }\\n ]\\n }\\n}","errorExample":""},{"type":"xml","example":"<Message>无</Message>\\n<RequestId>DE803553-8AA9-4B9D-9E4E-A82BC69EDCEE\\t</RequestId>\\n<HttpStatusCode>200</HttpStatusCode>\\n<Code>OK</Code>\\n<Success>true</Success>\\n<DialNumberPairs>\\n <DialNumberPair>\\n <Callee>\\n <Number>165787876****</Number>\\n <City>北京</City>\\n <Province>北京</Province>\\n </Callee>\\n <Caller>\\n <Number>01089767****</Number>\\n <City>北京</City>\\n <Province>北京</Province>\\n </Caller>\\n </DialNumberPair>\\n</DialNumberPairs>","errorExample":""}]', + 'title' => '获取外呼号码', + 'description' => '注意：该接口不推荐使用，可使用接口：[pickGlobalOutboundNumbers](https://help.aliyun.com/document_detail/70126.html?spm=5176.11065259.1996646101.searchclickresult.7afa1a8bz0zkZ2)', + 'requestParamsDescription' => ' ', + 'responseParamsDescription' => ' ', + 'extraInfo' => ' ', + ], + 'RemovePhoneNumber' => [ + 'summary' => '和该电话号码绑定的IVR流程的关系也将被解绑，号码将无法呼入呼出。', + 'methods' => [ + 'post', + 'get', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + [ + 'BearerToken' => [], + ], + ], + 'operationType' => 'readAndWrite', + 'deprecated' => false, + 'systemTags' => [ + 'operationType' => 'update', + 'riskType' => 'none', + 'chargeType' => 'free', + 'abilityTreeNodes' => [ + 'FEATUREccc1MRAID', + ], + ], + 'parameters' => [ + [ + 'name' => 'InstanceId', + 'in' => 'query', + 'schema' => [ + 'description' => '待移除号码的呼叫中心实例ID', + 'type' => 'string', + 'required' => true, + 'example' => '9cfad875-6260-4a53-ab6e-b13e3fb31f7d', + ], + ], + [ + 'name' => 'PhoneNumberId', + 'in' => 'query', + 'schema' => [ + 'description' => '待移除电话号码ID', + 'type' => 'string', + 'required' => true, + 'example' => '9fee6c73-bd0c-40e7-a012-4b97368bf235', + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'type' => 'object', + 'properties' => [ + 'HttpStatusCode' => [ + 'description' => 'HTTP状态码', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '200', + ], + 'Code' => [ + 'description' => '响应码', + 'type' => 'string', + 'example' => 'OK', + ], + 'Message' => [ + 'description' => '响应信息', + 'type' => 'string', + 'example' => '无', + ], + 'RequestId' => [ + 'description' => '请求ID', + 'type' => 'string', + 'example' => 'C7BB5095-7479-4C48-93A7-483C1350B893', + ], + 'Success' => [ + 'description' => '是否成功', + 'type' => 'boolean', + 'example' => 'true', + ], + ], + ], + ], + ], + 'errorCodes' => [], + 'responseDemo' => '[{"type":"json","example":"{\\n \\"HttpStatusCode\\": 200,\\n \\"Code\\": \\"OK\\",\\n \\"Message\\": \\"无\\",\\n \\"RequestId\\": \\"C7BB5095-7479-4C48-93A7-483C1350B893\\",\\n \\"Success\\": true\\n}","errorExample":""},{"type":"xml","example":"<RemovePhoneNumberResponse>\\r\\n <HttpStatusCode>200</HttpStatusCode>\\r\\n <RequestId>C7BB5095-7479-4C48-93A7-483C1350B893</RequestId>\\r\\n <Success>true</Success>\\r\\n <Code>OK</Code>\\r\\n</RemovePhoneNumberResponse>","errorExample":""}]', + 'title' => '从实例中移除一个电话号码', + ], + 'PickGlobalOutboundNumbers' => [ + 'summary' => '调用PickGlobalOutboundNumbers按照被叫归属地自主选择号码。', + 'methods' => [ + 'post', + 'get', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + [ + 'BearerToken' => [], + ], + ], + 'operationType' => 'readAndWrite', + 'systemTags' => [ + 'operationType' => 'get', + 'riskType' => 'none', + 'chargeType' => 'free', + 'abilityTreeNodes' => [ + 'FEATUREcccD5GAHN', + ], + ], + 'parameters' => [ + [ + 'name' => 'InstanceId', + 'in' => 'query', + 'schema' => [ + 'description' => '呼叫中心实例ID', + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + 'example' => '9cfad875-6260-4a53-ab6e-b13e3fb3****', + ], + ], + [ + 'name' => 'CalleeNumber', + 'in' => 'query', + 'schema' => [ + 'description' => '被叫号码', + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + 'example' => '1599090****', + ], + ], + [ + 'name' => 'Count', + 'in' => 'query', + 'schema' => [ + 'description' => '候选号码个数。可不传，默认为**1**。', + 'type' => 'integer', + 'format' => 'int32', + 'required' => false, + 'example' => '2', + ], + ], + [ + 'name' => 'IsVirtual', + 'in' => 'query', + 'schema' => [ + 'description' => '是否使用虚拟号码外呼', + 'type' => 'boolean', + 'required' => false, + 'example' => 'true', + ], + ], + [ + 'name' => 'SkillGroupId', + 'in' => 'query', + 'style' => 'repeatList', + 'schema' => [ + 'description' => '坐席绑定的技能组。'."\n" + ."\n" + .'如果该参数需要传多个，SkillGroupId.1、SkillGroupId.2、SkillGroupId.3，以此类推。', + 'type' => 'array', + 'items' => [ + 'type' => 'string', + ], + 'required' => true, + 'example' => '5c412119-9e1c-4304-8484-2b2c8f56f9dc', + 'maxItems' => 99, + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'type' => 'object', + 'properties' => [ + 'HttpStatusCode' => [ + 'description' => 'HTTP状态码', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '200', + ], + 'Code' => [ + 'description' => '响应码', + 'type' => 'string', + 'example' => 'OK', + ], + 'Message' => [ + 'description' => '响应信息', + 'type' => 'string', + 'example' => '无', + ], + 'RequestId' => [ + 'description' => '请求ID', + 'type' => 'string', + 'example' => '5DA0BD19-066E-426D-B75E-65DF434A1A63', + ], + 'Success' => [ + 'description' => '是否成功', + 'type' => 'boolean', + 'example' => 'true', + ], + 'DialNumberPairs' => [ + 'type' => 'object', + 'itemNode' => true, + 'properties' => [ + 'DialNumberPair' => [ + 'description' => '包含主叫号码及其归属地，被叫号码及其归属地', + 'type' => 'array', + 'items' => [ + 'type' => 'object', + 'properties' => [ + 'Callee' => [ + 'description' => '被叫号码', + 'type' => 'object', + 'properties' => [ + 'Number' => [ + 'description' => '号码', + 'type' => 'string', + 'example' => '1880134****', + ], + 'City' => [ + 'description' => '号码归属地市', + 'type' => 'string', + 'example' => '北京', + ], + 'Province' => [ + 'description' => '号码归属地省', + 'type' => 'string', + 'example' => '北京', + ], + ], + ], + 'Caller' => [ + 'description' => '主叫号码', + 'type' => 'object', + 'properties' => [ + 'Number' => [ + 'description' => '号码', + 'type' => 'string', + 'example' => '0592329****', + ], + 'City' => [ + 'description' => '号码归属地市', + 'type' => 'string', + 'example' => '厦门', + ], + 'Province' => [ + 'description' => '号码归属地省', + 'type' => 'string', + 'example' => '福建', + ], + ], + ], + ], + ], + ], + ], + ], + ], + ], + ], + ], + 'errorCodes' => [], + 'responseDemo' => '[{"type":"json","example":"{\\n \\"HttpStatusCode\\": 200,\\n \\"Code\\": \\"OK\\",\\n \\"Message\\": \\"无\\",\\n \\"RequestId\\": \\"5DA0BD19-066E-426D-B75E-65DF434A1A63\\",\\n \\"Success\\": true,\\n \\"DialNumberPairs\\": {\\n \\"DialNumberPair\\": [\\n {\\n \\"Callee\\": {\\n \\"Number\\": \\"1880134****\\",\\n \\"City\\": \\"北京\\",\\n \\"Province\\": \\"北京\\"\\n },\\n \\"Caller\\": {\\n \\"Number\\": \\"0592329****\\",\\n \\"City\\": \\"厦门\\",\\n \\"Province\\": \\"福建\\"\\n }\\n }\\n ]\\n }\\n}","errorExample":""},{"type":"xml","example":"<Message>无</Message>\\n<RequestId>5DA0BD19-066E-426D-B75E-65DF434A1A63</RequestId>\\n<HttpStatusCode>200</HttpStatusCode>\\n<Code>OK</Code>\\n<Success>true</Success>\\n<DialNumberPairs>\\n <DialNumberPair>\\n <Callee>\\n <Number>1880134****</Number>\\n <City>北京</City>\\n <Province>北京</Province>\\n </Callee>\\n <Caller>\\n <Number>0592329****</Number>\\n <City>厦门</City>\\n <Province>福建</Province>\\n </Caller>\\n </DialNumberPair>\\n</DialNumberPairs>","errorExample":""}]', + 'title' => '按照被叫归属地自主选择号码', + 'description' => '优先选择本地号码，当坐席外呼时，系统会优先从技能组所绑定的外呼号码中选择与被叫号码相同归属地的号码进行外呼；如果不存在省市完全一样的号码，优先选择同省号码，若仍不存在，则随机选择一个号码。'."\n" + ."\n" + .'此功能对于业务开展在多个地区的公司非常适合使用，可以通过将购买号码时提交的企业资质，采用**拓展地区**的方式进行拓展，购买诸多城市的号码做外呼使用。然后将所有号码绑定到相同的技能组中，每次外呼时不需要坐席关系使用哪个号码外呼，该API会智能化的选择最合适的号码进行外呼，大大提高外呼接通率。', + 'requestParamsDescription' => ' ', + 'responseParamsDescription' => ' ', + 'extraInfo' => ' ', + ], + 'PickLocalNumber' => [ + 'summary' => '根据本地号码优先策略选择号码。', + 'methods' => [ + 'post', + 'get', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + [ + 'BearerToken' => [], + ], + ], + 'operationType' => 'read', + 'systemTags' => [ + 'operationType' => 'get', + 'riskType' => 'none', + 'chargeType' => 'free', + 'abilityTreeNodes' => [ + 'FEATUREcccIPHVDY', + ], + ], + 'parameters' => [ + [ + 'name' => 'InstanceId', + 'in' => 'query', + 'schema' => [ + 'description' => '呼叫中心实例ID', + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + 'example' => '9cfad875-6260-4a53-ab6e-b13e3fb3****', + ], + ], + [ + 'name' => 'CalleeNumber', + 'in' => 'query', + 'schema' => [ + 'description' => '被叫号码', + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + 'example' => '1657865****', + ], + ], + [ + 'name' => 'CandidateNumber', + 'in' => 'query', + 'style' => 'repeatList', + 'schema' => [ + 'description' => '候选主叫号码', + 'type' => 'array', + 'items' => [ + 'type' => 'string', + ], + 'required' => true, + 'example' => '0108989****', + 'maxItems' => 99, + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'type' => 'object', + 'properties' => [ + 'Code' => [ + 'description' => '响应码', + 'type' => 'string', + 'example' => 'OK', + ], + 'Message' => [ + 'description' => '响应信息', + 'type' => 'string', + 'example' => '无', + ], + 'RequestId' => [ + 'description' => '请求ID', + 'type' => 'string', + 'example' => 'DE803553-8AA9-4B9D-9E4E-A82BC69EDCEE ', + ], + 'Success' => [ + 'description' => '是否成功', + 'type' => 'boolean', + 'example' => 'true', + ], + 'Data' => [ + 'description' => '号码信息', + 'type' => 'object', + 'properties' => [ + 'Callee' => [ + 'description' => '被叫号码信息', + 'type' => 'object', + 'properties' => [ + 'Number' => [ + 'description' => '号码', + 'type' => 'string', + 'example' => '1657865****', + ], + 'City' => [ + 'description' => '城市', + 'type' => 'string', + 'example' => '北京', + ], + 'Province' => [ + 'description' => '省份', + 'type' => 'string', + 'example' => '北京', + ], + ], + ], + 'Caller' => [ + 'description' => '主叫号码信息', + 'type' => 'object', + 'properties' => [ + 'Number' => [ + 'description' => '号码', + 'type' => 'string', + 'example' => '0108989****', + ], + 'City' => [ + 'description' => '城市', + 'type' => 'string', + 'example' => '北京', + ], + 'Province' => [ + 'description' => '省份', + 'type' => 'string', + 'example' => '北京', + ], + ], + ], + ], + ], + ], + ], + ], + ], + 'errorCodes' => [], + 'responseDemo' => '[{"type":"json","example":"{\\n \\"Code\\": \\"OK\\",\\n \\"Message\\": \\"无\\",\\n \\"RequestId\\": \\"DE803553-8AA9-4B9D-9E4E-A82BC69EDCEE\\\\t\\",\\n \\"Success\\": true,\\n \\"Data\\": {\\n \\"Callee\\": {\\n \\"Number\\": \\"1657865****\\",\\n \\"City\\": \\"北京\\",\\n \\"Province\\": \\"北京\\"\\n },\\n \\"Caller\\": {\\n \\"Number\\": \\"0108989****\\",\\n \\"City\\": \\"北京\\",\\n \\"Province\\": \\"北京\\"\\n }\\n }\\n}","errorExample":""},{"type":"xml","example":"<Message>无</Message>\\n<RequestId>DE803553-8AA9-4B9D-9E4E-A82BC69EDCEE\\t</RequestId>\\n<Data>\\n <Callee>\\n <Number>1657865****</Number>\\n <City>北京</City>\\n <Province>北京</Province>\\n </Callee>\\n <Caller>\\n <Number>0108989****</Number>\\n <City>北京</City>\\n <Province>北京</Province>\\n </Caller>\\n</Data>\\n<Code>OK</Code>\\n<Success>true</Success>","errorExample":""}]', + 'title' => '本地号码优先策略', + 'description' => '注意：该接口不推荐使用，可使用接口：[pickGlobalOutboundNumbers](https://help.aliyun.com/document_detail/70126.html?spm=5176.11065259.1996646101.searchclickresult.7afa1a8bz0zkZ2)', + 'requestParamsDescription' => ' ', + 'responseParamsDescription' => ' ', + 'extraInfo' => ' ', + ], + 'CreateInstance' => [ + 'summary' => '调用CreateInstance新增呼叫中心实例。', + 'methods' => [ + 'post', + 'get', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + [ + 'BearerToken' => [], + ], + ], + 'operationType' => 'readAndWrite', + 'deprecated' => false, + 'systemTags' => [ + 'operationType' => 'create', + 'riskType' => 'none', + 'chargeType' => 'paid', + 'abilityTreeNodes' => [ + 'FEATUREcccTMAX45', + ], + ], + 'parameters' => [ + [ + 'name' => 'Name', + 'in' => 'query', + 'schema' => [ + 'description' => '待创建的呼叫中心实例的名称，账号下唯一。', + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + 'example' => '云呼测试', + ], + ], + [ + 'name' => 'Description', + 'in' => 'query', + 'schema' => [ + 'description' => '待创建的呼叫中心实例的简单描述。', + 'type' => 'string', + 'required' => false, + 'example' => '测试', + ], + ], + [ + 'name' => 'DomainName', + 'in' => 'query', + 'schema' => [ + 'description' => '待创建的呼叫中心实例的二级域名，全局唯一。', + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + 'example' => 'cctest', + ], + ], + [ + 'name' => 'StorageMaxDays', + 'in' => 'query', + 'schema' => [ + 'description' => '录音文件最多存贮天数。', + 'type' => 'integer', + 'format' => 'int32', + 'required' => true, + 'docRequired' => true, + 'example' => '30', + ], + ], + [ + 'name' => 'StorageMaxSize', + 'in' => 'query', + 'schema' => [ + 'description' => '录音文件最多存贮容量，单位GB。', + 'type' => 'integer', + 'format' => 'int32', + 'required' => true, + 'docRequired' => true, + 'example' => '1024', + ], + ], + [ + 'name' => 'DirectoryId', + 'in' => 'query', + 'schema' => [ + 'description' => '目录服务ID，即阿里云UID。', + 'type' => 'string', + 'required' => false, + 'example' => '1028571882648254', + ], + ], + [ + 'name' => 'PhoneNumber', + 'in' => 'query', + 'schema' => [ + 'description' => '呼叫中心对外服务的电话号码。', + 'type' => 'string', + 'required' => false, + 'example' => '010xxxx8557', + ], + ], + [ + 'name' => 'AdminRamId', + 'in' => 'query', + 'style' => 'repeatList', + 'schema' => [ + 'description' => '待创建的呼叫中心实例管理员ID列表，如果不指定，则默认指定当前执行创建操作的用户为呼叫中心管理员。', + 'type' => 'array', + 'items' => [ + 'type' => 'string', + ], + 'required' => false, + 'example' => '282075438293882116', + 'maxItems' => 99, + ], + ], + [ + 'name' => 'PhoneNumbers', + 'in' => 'query', + 'style' => 'repeatList', + 'schema' => [ + 'description' => '需要添加到呼叫中心的号码列表。', + 'type' => 'array', + 'items' => [ + 'type' => 'string', + ], + 'required' => false, + 'example' => '无', + 'maxItems' => 99, + ], + ], + [ + 'name' => 'UserObject', + 'in' => 'query', + 'style' => 'repeatList', + 'schema' => [ + 'description' => '创建呼叫中心的同时创建多个用户。', + 'type' => 'array', + 'items' => [ + 'type' => 'string', + ], + 'required' => false, + 'example' => '无', + 'maxItems' => 99, + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'type' => 'object', + 'properties' => [ + 'HttpStatusCode' => [ + 'description' => 'HTTP状态码。', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '200', + ], + 'Code' => [ + 'description' => '响应码。', + 'type' => 'string', + 'example' => 'OK', + ], + 'Message' => [ + 'description' => '响应信息。', + 'type' => 'string', + 'example' => '无', + ], + 'RequestId' => [ + 'description' => '请求ID。', + 'type' => 'string', + 'example' => '2778FA12-EDD6-42AA-9B15-AF855072E5E5', + ], + 'Success' => [ + 'description' => '是否成功。', + 'type' => 'boolean', + 'example' => 'true', + ], + 'Instance' => [ + 'description' => '呼叫中心实例对象。', + 'type' => 'object', + 'properties' => [ + 'Status' => [ + 'description' => '实例状态。', + 'type' => 'string', + 'example' => 'Creating', + ], + 'Owner' => [ + 'description' => '呼叫中心系统规格所对应的阿里云账户ID。', + 'type' => 'string', + 'example' => '1028571882648254', + ], + 'StorageMaxDays' => [ + 'description' => '录音文件最多存贮天数。', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '30', + ], + 'StorageMaxSize' => [ + 'description' => '录音文件最多存贮容量，单位GB。', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '1024', + ], + 'MaxOnlineAgents' => [ + 'description' => '呼叫中心实例的最大同时登陆在线的座席数量。', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '100', + ], + 'InstanceId' => [ + 'description' => '呼叫中心实例ID。', + 'type' => 'string', + 'example' => 'e3jsl2e7-89wu-4d55-9812-80ysec29ueka', + ], + 'InstanceDescription' => [ + 'description' => '实例描述信息。', + 'type' => 'string', + 'example' => '测试', + ], + 'DomainName' => [ + 'description' => '呼叫中心的域名，全局唯一。', + 'type' => 'string', + 'example' => 'cctest', + ], + 'ConsoleUrl' => [ + 'description' => '呼叫中心实例的url地址。', + 'type' => 'string', + 'example' => 'ccc.aliyun.com/workbench/cctest', + ], + 'InstanceName' => [ + 'description' => '实例名称。', + 'type' => 'string', + 'example' => '云呼测试', + ], + 'StorageBucket' => [ + 'description' => '录音文件存贮位置，如果不指定，则存放在一个公共的存贮空间。', + 'type' => 'string', + 'example' => 'cloudcallcenter-online', + ], + 'CreatedTime' => [ + 'description' => '实例创建时间。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '1607181612000', + ], + 'DirectoryId' => [ + 'description' => '目录ID，即阿里云UID。', + 'type' => 'string', + 'example' => '1028571882648254', + ], + 'TenantId' => [ + 'description' => 'CC核心服务对应的租户ID。外表存贮。', + 'type' => 'string', + 'example' => 'acc2722', + ], + 'Admin' => [ + 'type' => 'object', + 'itemNode' => true, + 'properties' => [ + 'User' => [ + 'description' => '管理员信息。', + 'type' => 'array', + 'items' => [ + 'type' => 'object', + 'properties' => [ + 'InstanceId' => [ + 'description' => '呼叫中心实例ID。', + 'type' => 'string', + 'example' => 'e3jsl2e7-89wu-4d55-9812-80ysec29ueka', + ], + 'RamId' => [ + 'description' => 'RamId，即访问控制中的用户ID，或者是阿里云UID。', + 'type' => 'string', + 'example' => '1028571882648254', + ], + 'UserId' => [ + 'description' => '云呼UserId。', + 'type' => 'string', + 'example' => '9d-487c-96ad-9181d85cf802', + ], + 'Detail' => [ + 'description' => '详情。', + 'type' => 'object', + 'properties' => [ + 'DisplayName' => [ + 'description' => '姓名。', + 'type' => 'string', + 'example' => '测试1', + ], + 'Email' => [ + 'description' => '电子邮箱地址。', + 'type' => 'string', + 'example' => '[email protected]', + ], + 'LoginName' => [ + 'description' => '阿里云登录名', + 'type' => 'string', + 'example' => 'cctest', + ], + 'Department' => [ + 'description' => '部门。', + 'type' => 'string', + 'example' => 'IT', + ], + 'Phone' => [ + 'description' => '联系电话。', + 'type' => 'string', + 'example' => '131xxxx3215', + ], + ], + ], + ], + ], + ], + ], + ], + 'PhoneNumbers' => [ + 'type' => 'object', + 'itemNode' => true, + 'properties' => [ + 'PhoneNumber' => [ + 'description' => '号码列表。', + 'type' => 'array', + 'items' => [ + 'type' => 'object', + 'properties' => [ + 'TestOnly' => [ + 'description' => '是否为测试号码。', + 'type' => 'boolean', + 'example' => 'false', + ], + 'Trunks' => [ + 'description' => '电话号码的中继数量，即可同时支持几路通话，数据来源于大于。', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '1', + ], + 'RemainingTime' => [ + 'description' => '测试号码剩余的通话时间。单位为分钟。', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '0', + ], + 'Number' => [ + 'description' => '号码。', + 'type' => 'string', + 'example' => '010xxxx8557', + ], + 'InstanceId' => [ + 'description' => '呼叫中心实例ID。', + 'type' => 'string', + 'example' => 'e3jsl2e7-89wu-4d55-9812-80ysec29ueka', + ], + 'Usage' => [ + 'description' => '电话号码的用途。', + 'type' => 'string', + 'example' => 'Outbound', + ], + 'AllowOutbound' => [ + 'description' => '是否可以外呼。', + 'type' => 'boolean', + 'example' => 'true', + ], + 'PhoneNumberDescription' => [ + 'description' => '号码描述信息。', + 'type' => 'string', + 'example' => '无', + ], + 'PhoneNumberId' => [ + 'description' => '号码ID。', + 'type' => 'string', + 'example' => 'd8beaee2-b6c5-407a-b290-54111wsu6aff', + ], + ], + ], + ], + ], + ], + 'SuccessPhoneNumbers' => [ + 'type' => 'object', + 'itemNode' => true, + 'properties' => [ + 'SuccessPhoneNumber' => [ + 'type' => 'array', + 'items' => [ + 'description' => '导入成功的号码列表。', + 'type' => 'string', + 'example' => '无', + ], + ], + ], + ], + 'SuccessLoginNames' => [ + 'type' => 'object', + 'itemNode' => true, + 'properties' => [ + 'SuccessLoginName' => [ + 'type' => 'array', + 'items' => [ + 'description' => '导入成功的用户列表。', + 'type' => 'string', + 'example' => '无', + ], + ], + ], + ], + 'FailPhoneNumbers' => [ + 'type' => 'object', + 'itemNode' => true, + 'properties' => [ + 'FailPhoneNumber' => [ + 'type' => 'array', + 'items' => [ + 'description' => '添加失败的电话号码。', + 'type' => 'string', + 'example' => '无', + ], + ], + ], + ], + 'FailLoginNames' => [ + 'type' => 'object', + 'itemNode' => true, + 'properties' => [ + 'FailLoginName' => [ + 'type' => 'array', + 'items' => [ + 'description' => '添加失败的用户名。', + 'type' => 'string', + 'example' => '无', + ], + ], + ], + ], + ], + ], + ], + ], + ], + ], + 'errorCodes' => [], + 'responseDemo' => '[{"type":"json","example":"{\\n \\"HttpStatusCode\\": 200,\\n \\"Code\\": \\"OK\\",\\n \\"Message\\": \\"无\\",\\n \\"RequestId\\": \\"2778FA12-EDD6-42AA-9B15-AF855072E5E5\\",\\n \\"Success\\": true,\\n \\"Instance\\": {\\n \\"Status\\": \\"Creating\\",\\n \\"Owner\\": \\"1028571882648254\\",\\n \\"StorageMaxDays\\": 30,\\n \\"StorageMaxSize\\": 1024,\\n \\"MaxOnlineAgents\\": 100,\\n \\"InstanceId\\": \\"e3jsl2e7-89wu-4d55-9812-80ysec29ueka\\",\\n \\"InstanceDescription\\": \\"测试\\",\\n \\"DomainName\\": \\"cctest\\",\\n \\"ConsoleUrl\\": \\"ccc.aliyun.com/workbench/cctest\\",\\n \\"InstanceName\\": \\"云呼测试\\",\\n \\"StorageBucket\\": \\"cloudcallcenter-online\\",\\n \\"CreatedTime\\": 1607181612000,\\n \\"DirectoryId\\": \\"1028571882648254\\",\\n \\"TenantId\\": \\"acc2722\\",\\n \\"Admin\\": {\\n \\"User\\": [\\n {\\n \\"InstanceId\\": \\"e3jsl2e7-89wu-4d55-9812-80ysec29ueka\\",\\n \\"RamId\\": \\"1028571882648254\\",\\n \\"UserId\\": \\"9d-487c-96ad-9181d85cf802\\",\\n \\"Detail\\": {\\n \\"DisplayName\\": \\"测试1\\",\\n \\"Email\\": \\"[email protected]\\",\\n \\"LoginName\\": \\"cctest\\",\\n \\"Department\\": \\"IT\\",\\n \\"Phone\\": \\"131xxxx3215\\"\\n }\\n }\\n ]\\n },\\n \\"PhoneNumbers\\": {\\n \\"PhoneNumber\\": [\\n {\\n \\"TestOnly\\": false,\\n \\"Trunks\\": 1,\\n \\"RemainingTime\\": 0,\\n \\"Number\\": \\"010xxxx8557\\",\\n \\"InstanceId\\": \\"e3jsl2e7-89wu-4d55-9812-80ysec29ueka\\",\\n \\"Usage\\": \\"Outbound\\",\\n \\"AllowOutbound\\": true,\\n \\"PhoneNumberDescription\\": \\"无\\",\\n \\"PhoneNumberId\\": \\"d8beaee2-b6c5-407a-b290-54111wsu6aff\\"\\n }\\n ]\\n },\\n \\"SuccessPhoneNumbers\\": {\\n \\"SuccessPhoneNumber\\": [\\n \\"无\\"\\n ]\\n },\\n \\"SuccessLoginNames\\": {\\n \\"SuccessLoginName\\": [\\n \\"无\\"\\n ]\\n },\\n \\"FailPhoneNumbers\\": {\\n \\"FailPhoneNumber\\": [\\n \\"无\\"\\n ]\\n },\\n \\"FailLoginNames\\": {\\n \\"FailLoginName\\": [\\n \\"无\\"\\n ]\\n }\\n }\\n}","errorExample":""},{"type":"xml","example":"<Message>无</Message>\\n<RequestId>2778FA12-EDD6-42AA-9B15-AF855072E5E5</RequestId>\\n<Instance>\\n <Status>Creating</Status>\\n <PhoneNumbers>\\n <PhoneNumber>\\n <Usage>Outbound</Usage>\\n <AllowOutbound>true</AllowOutbound>\\n <TestOnly>false</TestOnly>\\n <Number>010xxxx8557</Number>\\n <InstanceId>e3jsl2e7-89wu-4d55-9812-80ysec29ueka</InstanceId>\\n <RemainingTime>0</RemainingTime>\\n <Trunks>1</Trunks>\\n <PhoneNumberId>d8beaee2-b6c5-407a-b290-54111wsu6aff</PhoneNumberId>\\n <PhoneNumberDescription>无</PhoneNumberDescription>\\n </PhoneNumber>\\n </PhoneNumbers>\\n <Owner>1028571882648254</Owner>\\n <CreatedTime>1607181612000</CreatedTime>\\n <SuccessLoginNames>\\n <SuccessLoginName>无</SuccessLoginName>\\n </SuccessLoginNames>\\n <ConsoleUrl>ccc.aliyun.com/workbench/cctest</ConsoleUrl>\\n <DomainName>cctest</DomainName>\\n <InstanceId>e3jsl2e7-89wu-4d55-9812-80ysec29ueka</InstanceId>\\n <StorageMaxSize>1024</StorageMaxSize>\\n <Admin>\\n <User>\\n <RamId>1028571882648254</RamId>\\n <InstanceId>e3jsl2e7-89wu-4d55-9812-80ysec29ueka</InstanceId>\\n <UserId>9d-487c-96ad-9181d85cf802</UserId>\\n </User>\\n <User>\\n <Detail>\\n <LoginName>cctest</LoginName>\\n <Department>IT</Department>\\n <Email>[email protected]</Email>\\n <Phone>131xxxx3215</Phone>\\n <DisplayName>测试1</DisplayName>\\n </Detail>\\n </User>\\n </Admin>\\n <FailLoginNames>\\n <FailLoginName>无</FailLoginName>\\n </FailLoginNames>\\n <SuccessPhoneNumbers>\\n <SuccessPhoneNumber>无</SuccessPhoneNumber>\\n </SuccessPhoneNumbers>\\n <InstanceName>云呼测试</InstanceName>\\n <MaxOnlineAgents>100</MaxOnlineAgents>\\n <TenantId>acc2722</TenantId>\\n <DirectoryId>1028571882648254</DirectoryId>\\n <StorageBucket>cloudcallcenter-online</StorageBucket>\\n <FailPhoneNumbers>\\n <FailPhoneNumber>无</FailPhoneNumber>\\n </FailPhoneNumbers>\\n <StorageMaxDays>30</StorageMaxDays>\\n <InstanceDescription>测试</InstanceDescription>\\n</Instance>\\n<HttpStatusCode>200</HttpStatusCode>\\n<Code>OK</Code>\\n<Success>true</Success>","errorExample":""}]', + 'title' => '实例创建服务', + 'requestParamsDescription' => ' ', + 'responseParamsDescription' => ' ', + 'extraInfo' => ' ', + ], + 'CreateVoiceAppraise' => [ + 'summary' => '调用CreateVoiceAppraise开通实例的语音满意度。', + 'methods' => [ + 'post', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + [ + 'BearerToken' => [], + ], + ], + 'operationType' => 'readAndWrite', + 'deprecated' => false, + 'systemTags' => [ + 'operationType' => 'create', + 'riskType' => 'none', + 'chargeType' => 'free', + 'abilityTreeNodes' => [ + 'FEATUREcccD5GAHN', + ], + ], + 'parameters' => [ + [ + 'name' => 'InstanceId', + 'in' => 'query', + 'schema' => [ + 'description' => '待获取电话号码的呼叫中心实例ID', + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + 'example' => 'd278629c-c687-4aa3-b044-4fe9b012e7ef', + ], + ], + [ + 'name' => 'ContactFlowVersionId', + 'in' => 'query', + 'schema' => [ + 'description' => '联系流版本ID', + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + 'example' => 'EX9Q_1EATgHX', + ], + ], + [ + 'name' => 'Content', + 'in' => 'formData', + 'schema' => [ + 'description' => '语音满意度内容。'."\n" + ."\n" + .'1. Content中需要注意设置的按键信息与提示音要对应。'."\n" + .'2. 按键信息与url.pressKeyMapping中的mapping中的内容要对应。', + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + 'example' => '[{"nodeId":1,"nodeDescript":"开始","nextNodeId":2,"nodeType":"start","variables":["varDescript":"","varName":"satisfaction","varType":"string","varInitial":""}]', + ], + ], + [ + 'name' => 'IsAppraise', + 'in' => 'query', + 'schema' => [ + 'description' => '是否开启语音满意度，默认开启（**true**）。', + 'type' => 'boolean', + 'required' => false, + 'example' => 'true', + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'type' => 'object', + 'properties' => [ + 'HttpStatusCode' => [ + 'description' => 'HTTP状态码', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '200', + ], + 'Code' => [ + 'description' => '响应码', + 'type' => 'string', + 'example' => 'OK', + ], + 'Message' => [ + 'description' => '响应信息。', + 'type' => 'string', + 'example' => '无', + ], + 'RequestId' => [ + 'description' => '请求ID', + 'type' => 'string', + 'example' => 'B06B3244-1B44-481B-90C4-F2F92E59D6B5', + ], + 'Success' => [ + 'description' => '是否成功', + 'type' => 'boolean', + 'example' => 'true', + ], + ], + ], + ], + ], + 'errorCodes' => [], + 'responseDemo' => '[{"type":"json","example":"{\\n \\"HttpStatusCode\\": 200,\\n \\"Code\\": \\"OK\\",\\n \\"Message\\": \\"无\\",\\n \\"RequestId\\": \\"B06B3244-1B44-481B-90C4-F2F92E59D6B5\\",\\n \\"Success\\": true\\n}","errorExample":""},{"type":"xml","example":"<CreateVoiceAppraiseResponse>\\r\\n <HttpStatusCode>200</HttpStatusCode>\\r\\n <RequestId>B06B3244-1B44-481B-90C4-F2F92E59D6B5</RequestId>\\r\\n <Success>true</Success>\\r\\n <Code>OK</Code>\\r\\n</CreateVoiceAppraiseResponse>","errorExample":""}]', + 'title' => '开通实例的语音满意度', + ], + 'DeleteInstance' => [ + 'summary' => '调用DeleteInstance通过呼叫中心实例ID删除该实例。', + 'methods' => [ + 'post', + 'get', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + [ + 'BearerToken' => [], + ], + ], + 'operationType' => 'read', + 'deprecated' => false, + 'systemTags' => [ + 'operationType' => 'delete', + 'riskType' => 'none', + 'chargeType' => 'free', + 'abilityTreeNodes' => [ + 'FEATUREcccD5GAHN', + ], + ], + 'parameters' => [ + [ + 'name' => 'InstanceId', + 'in' => 'query', + 'schema' => [ + 'description' => '需要删除的呼叫中心实例ID。', + 'type' => 'string', + 'required' => true, + 'example' => 'ef1e71e9-ae9d-487c-96ad-9181d85cf802', + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'type' => 'object', + 'properties' => [ + 'HttpStatusCode' => [ + 'description' => 'HTTP状态码。', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '200', + ], + 'Code' => [ + 'description' => '响应码。', + 'type' => 'string', + 'example' => 'OK', + ], + 'Message' => [ + 'description' => '响应信息。', + 'type' => 'string', + 'example' => '无', + ], + 'RequestId' => [ + 'description' => '请求ID。', + 'type' => 'string', + 'example' => '2778FA12-EDD6-42AA-9B15-AF855072E5E5', + ], + 'Success' => [ + 'description' => '是否成功。', + 'type' => 'boolean', + 'example' => 'true', + ], + ], + ], + ], + ], + 'errorCodes' => [], + 'responseDemo' => '[{"type":"json","example":"{\\n \\"HttpStatusCode\\": 200,\\n \\"Code\\": \\"OK\\",\\n \\"Message\\": \\"无\\",\\n \\"RequestId\\": \\"2778FA12-EDD6-42AA-9B15-AF855072E5E5\\",\\n \\"Success\\": true\\n}","errorExample":""},{"type":"xml","example":"<Message>无</Message>\\n<RequestId>2778FA12-EDD6-42AA-9B15-AF855072E5E5</RequestId>\\n<HttpStatusCode>200</HttpStatusCode>\\n<Code>OK</Code>\\n<Success>true</Success>","errorExample":""}]', + 'title' => '删除实例', + 'description' => '**删除后不可恢复，请谨慎操作。**', + 'requestParamsDescription' => ' ', + 'responseParamsDescription' => ' ', + 'extraInfo' => ' ', + ], + 'GetInstance' => [ + 'summary' => '通过呼叫中心实例ID获取该实例相关信息。', + 'methods' => [ + 'post', + 'get', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + [ + 'BearerToken' => [], + ], + ], + 'operationType' => 'read', + 'systemTags' => [ + 'operationType' => 'get', + 'riskType' => 'none', + 'chargeType' => 'free', + 'abilityTreeNodes' => [ + 'FEATUREcccD5GAHN', + ], + ], + 'parameters' => [ + [ + 'name' => 'InstanceId', + 'in' => 'query', + 'schema' => [ + 'description' => '待获取信息的呼叫中心实例ID。', + 'type' => 'string', + 'required' => true, + 'example' => 'ef1e71e9-ae9d-487c-96ad-9181d85cf802', + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'type' => 'object', + 'properties' => [ + 'HttpStatusCode' => [ + 'description' => 'HTTP状态码', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '200', + ], + 'Code' => [ + 'description' => '响应码', + 'type' => 'string', + 'example' => 'OK', + ], + 'Message' => [ + 'description' => '响应信息', + 'type' => 'string', + 'example' => '无', + ], + 'RequestId' => [ + 'description' => '请求ID', + 'type' => 'string', + 'example' => '2778FA12-EDD6-42AA-9B15-AF855072E5E5', + ], + 'Success' => [ + 'description' => '是否成功', + 'type' => 'boolean', + 'example' => 'true', + ], + 'Instance' => [ + 'description' => '呼叫中心实例信息', + 'type' => 'object', + 'properties' => [ + 'Status' => [ + 'description' => '实例状态。', + 'type' => 'string', + 'example' => 'Creating', + ], + 'Owner' => [ + 'description' => '实例的拥有者。', + 'type' => 'string', + 'example' => '1059803544828509', + ], + 'StorageMaxDays' => [ + 'description' => '录音文件最多存贮多少天。', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '0', + ], + 'StorageMaxSize' => [ + 'description' => '录音文件最大存贮容量GB。', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '100', + ], + 'MaxOnlineAgents' => [ + 'description' => '呼叫中心实例的最大同时登陆在线的座席数量。', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '100', + ], + 'InstanceId' => [ + 'description' => '呼叫中心实例ID，系统自动生成的唯一标示符。', + 'type' => 'string', + 'example' => 'ef1e71e9-ae9d-487c-96ad-9181d85cf802', + ], + 'InstanceDescription' => [ + 'description' => '实例描述信息。', + 'type' => 'string', + 'example' => '测试实例', + ], + 'DomainName' => [ + 'description' => '呼叫中心实例的二级域名，全局唯一。', + 'type' => 'string', + 'example' => '111', + ], + 'ConsoleUrl' => [ + 'description' => '呼叫中心控制台URL，由阿里云呼叫中心官方URL加呼叫中心实例的域名组成。', + 'type' => 'string', + 'example' => 'ccc.aliyun.com/workbench/111', + ], + 'InstanceName' => [ + 'description' => '呼叫中心实例的名称。', + 'type' => 'string', + 'example' => '测试11111', + ], + 'StorageBucket' => [ + 'description' => '录音文件存贮位置，如果不指定，则存放在一个公共的存贮空间。', + 'type' => 'string', + 'example' => 'cloudcallcenter-online', + ], + 'CreatedTime' => [ + 'description' => '创建时间。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '1537867125000', + ], + 'DirectoryId' => [ + 'description' => '目录ID，即阿里云UID。', + 'type' => 'string', + 'example' => '无', + ], + 'TenantId' => [ + 'description' => '租户ID。', + 'type' => 'string', + 'example' => 'acc2985', + ], + 'Admin' => [ + 'type' => 'object', + 'itemNode' => true, + 'properties' => [ + 'User' => [ + 'description' => '呼叫中心实例管理员列表，是用户列表的子集。', + 'type' => 'array', + 'items' => [ + 'type' => 'object', + 'properties' => [ + 'InstanceId' => [ + 'description' => '用户所归属的呼叫中心实例。', + 'type' => 'string', + 'example' => 'ef1e71e9-ae9d-487c-96ad-9181d85cf802', + ], + 'RamId' => [ + 'description' => '用户所对应的RAM账户ID。', + 'type' => 'string', + 'example' => '1059803544828509', + ], + 'UserId' => [ + 'description' => '用户ID， 全局唯一。', + 'type' => 'string', + 'example' => '无', + ], + 'Detail' => [ + 'description' => '详细信息。', + 'type' => 'object', + 'properties' => [ + 'DisplayName' => [ + 'description' => '用户的全名。', + 'type' => 'string', + 'example' => '测试test', + ], + 'Email' => [ + 'description' => '用户的电子邮件地址。', + 'type' => 'string', + 'example' => '[email protected]', + ], + 'LoginName' => [ + 'description' => '用户登陆名。', + 'type' => 'string', + 'example' => 'cctest', + ], + 'Department' => [ + 'description' => '部门。', + 'type' => 'string', + 'example' => 'IT', + ], + 'Phone' => [ + 'description' => '用户的电话号码。', + 'type' => 'string', + 'example' => '131xxxx1234', + ], + ], + ], + ], + ], + ], + ], + ], + 'PhoneNumbers' => [ + 'type' => 'object', + 'itemNode' => true, + 'properties' => [ + 'PhoneNumber' => [ + 'description' => '呼叫中心对外服务的电话号码列表。'."\n" + ."\n" + .'一个呼叫中心可以有多个电话号码对外服务，但是呼入时所有电话号码都对应同一个IVR流程。比如招商银行分别为位于国内和国外的客户分别提供了400和021的电话号码。默认情况下，每一个号码都可以用于呼入呼出。', + 'type' => 'array', + 'items' => [ + 'type' => 'object', + 'properties' => [ + 'TestOnly' => [ + 'description' => '是否是测试号码。', + 'type' => 'boolean', + 'example' => 'false', + ], + 'Trunks' => [ + 'description' => '电话号码的中继数量，即可同时支持几路通话，数据来源于大于。', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '1', + ], + 'RemainingTime' => [ + 'description' => '测试号码剩余的通话时间。单位为分钟。', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '0', + ], + 'Number' => [ + 'description' => '电话号码。', + 'type' => 'string', + 'example' => '02500000000', + ], + 'InstanceId' => [ + 'description' => '电话号码所归属的呼叫中心实例。', + 'type' => 'string', + 'example' => 'ef1e71e9-ae9d-487c-96ad-9181d85cf802', + ], + 'Usage' => [ + 'description' => '电话号码的用途。', + 'type' => 'string', + 'example' => 'Bidirection', + ], + 'AllowOutbound' => [ + 'description' => '是否允许外呼。', + 'type' => 'boolean', + 'example' => 'true', + ], + 'PhoneNumberDescription' => [ + 'description' => '该电话号码的简单描述。', + 'type' => 'string', + 'example' => 'Ali Telecom', + ], + 'PhoneNumberId' => [ + 'description' => '电话号码ID，系统自动生成的唯一标示符。', + 'type' => 'string', + 'example' => '51349d57-e7a1-4dba-bd16-34d93251207d', + ], + ], + ], + ], + ], + ], + ], + ], + ], + ], + ], + ], + 'errorCodes' => [], + 'responseDemo' => '[{"type":"json","example":"{\\n \\"HttpStatusCode\\": 200,\\n \\"Code\\": \\"OK\\",\\n \\"Message\\": \\"无\\",\\n \\"RequestId\\": \\"2778FA12-EDD6-42AA-9B15-AF855072E5E5\\",\\n \\"Success\\": true,\\n \\"Instance\\": {\\n \\"Status\\": \\"Creating\\",\\n \\"Owner\\": \\"1059803544828509\\",\\n \\"StorageMaxDays\\": 0,\\n \\"StorageMaxSize\\": 100,\\n \\"MaxOnlineAgents\\": 100,\\n \\"InstanceId\\": \\"ef1e71e9-ae9d-487c-96ad-9181d85cf802\\",\\n \\"InstanceDescription\\": \\"测试实例\\",\\n \\"DomainName\\": \\"111\\",\\n \\"ConsoleUrl\\": \\"ccc.aliyun.com/workbench/111\\",\\n \\"InstanceName\\": \\"测试11111\\",\\n \\"StorageBucket\\": \\"cloudcallcenter-online\\",\\n \\"CreatedTime\\": 1537867125000,\\n \\"DirectoryId\\": \\"无\\",\\n \\"TenantId\\": \\"acc2985\\",\\n \\"Admin\\": {\\n \\"User\\": [\\n {\\n \\"InstanceId\\": \\"ef1e71e9-ae9d-487c-96ad-9181d85cf802\\",\\n \\"RamId\\": \\"1059803544828509\\",\\n \\"UserId\\": \\"无\\",\\n \\"Detail\\": {\\n \\"DisplayName\\": \\"测试test\\",\\n \\"Email\\": \\"[email protected]\\",\\n \\"LoginName\\": \\"cctest\\",\\n \\"Department\\": \\"IT\\",\\n \\"Phone\\": \\"131xxxx1234\\"\\n }\\n }\\n ]\\n },\\n \\"PhoneNumbers\\": {\\n \\"PhoneNumber\\": [\\n {\\n \\"TestOnly\\": false,\\n \\"Trunks\\": 1,\\n \\"RemainingTime\\": 0,\\n \\"Number\\": \\"02500000000\\",\\n \\"InstanceId\\": \\"ef1e71e9-ae9d-487c-96ad-9181d85cf802\\",\\n \\"Usage\\": 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<InstanceId>ef1e71e9-ae9d-487c-96ad-9181d85cf802</InstanceId>\\n <StorageMaxSize>100</StorageMaxSize>\\n <Admin>\\n <User>\\n <RamId>1059803544828509</RamId>\\n <InstanceId>ef1e71e9-ae9d-487c-96ad-9181d85cf802</InstanceId>\\n <UserId>无</UserId>\\n </User>\\n <User>\\n <Detail>\\n <LoginName>cctest</LoginName>\\n <Department>IT</Department>\\n <Email>[email protected]</Email>\\n <Phone>131xxxx1234</Phone>\\n <DisplayName>测试test</DisplayName>\\n </Detail>\\n </User>\\n </Admin>\\n <InstanceName>测试11111</InstanceName>\\n <MaxOnlineAgents>100</MaxOnlineAgents>\\n <TenantId>acc2985</TenantId>\\n <DirectoryId>无</DirectoryId>\\n <StorageBucket>cloudcallcenter-online</StorageBucket>\\n <StorageMaxDays>0</StorageMaxDays>\\n <InstanceDescription>测试实例</InstanceDescription>\\n</Instance>\\n<HttpStatusCode>200</HttpStatusCode>\\n<Code>OK</Code>\\n<Success>true</Success>","errorExample":""}]', + 'title' => '获取实例信息', + 'requestParamsDescription' => ' ', + 'responseParamsDescription' => ' ', + 'extraInfo' => ' ', + ], + 'GetInstanceState' => [ + 'summary' => '获取实例下各个状态的坐席数量。', + 'methods' => [ + 'post', + 'get', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + [ + 'BearerToken' => [], + ], + ], + 'operationType' => 'read', + 'deprecated' => false, + 'systemTags' => [ + 'operationType' => 'get', + 'riskType' => 'none', + 'chargeType' => 'free', + 'abilityTreeNodes' => [ + 'FEATUREcccD5GAHN', + ], + ], + 'parameters' => [ + [ + 'name' => 'InstanceId', + 'in' => 'query', + 'schema' => [ + 'description' => '呼叫中心实例ID。', + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + 'example' => '9cfad875-6260-4a53-ab6e-b13e3fb31f7d', + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'type' => 'object', + 'properties' => [ + 'HttpStatusCode' => [ + 'description' => 'HTTP状态码。', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '200', + ], + 'Code' => [ + 'description' => '响应码。', + 'type' => 'string', + 'example' => 'OK', + ], + 'Message' => [ + 'description' => '响应信息。', + 'type' => 'string', + 'example' => '无', + ], + 'RequestId' => [ + 'description' => '请求ID。', + 'type' => 'string', + 'example' => '9FBA26B0-462B-4D77-B78F-AF35560DBC71', + ], + 'Success' => [ + 'description' => '是否成功。', + 'type' => 'boolean', + 'example' => 'true', + ], + 'RealTimeInstanceState' => [ + 'description' => '状态统计。', + 'type' => 'object', + 'properties' => [ + 'AgentStateDistributions' => [ + 'type' => 'object', + 'itemNode' => true, + 'properties' => [ + 'AgentStateCount' => [ + 'description' => '坐席状态分布。', + 'type' => 'array', + 'items' => [ + 'type' => 'object', + 'properties' => [ + 'State' => [ + 'description' => '状态，注意 “未上线” 状态不会计入统计。', + 'type' => 'string', + 'example' => 'Ready', + ], + 'Count' => [ + 'description' => '数量。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '1', + ], + ], + ], + ], + ], + ], + ], + ], + ], + ], + ], + ], + 'errorCodes' => [], + 'responseDemo' => '[{"type":"json","example":"{\\n \\"HttpStatusCode\\": 200,\\n \\"Code\\": \\"OK\\",\\n \\"Message\\": \\"无\\",\\n \\"RequestId\\": \\"9FBA26B0-462B-4D77-B78F-AF35560DBC71\\",\\n \\"Success\\": true,\\n \\"RealTimeInstanceState\\": {\\n \\"AgentStateDistributions\\": {\\n \\"AgentStateCount\\": [\\n {\\n \\"State\\": \\"Ready\\",\\n \\"Count\\": 1\\n }\\n ]\\n }\\n }\\n}","errorExample":""},{"type":"xml","example":"<Message>无</Message>\\n<RequestId>9FBA26B0-462B-4D77-B78F-AF35560DBC71</RequestId>\\n<HttpStatusCode>200</HttpStatusCode>\\n<Code>OK</Code>\\n<Success>true</Success>\\n<RealTimeInstanceState>\\n <AgentStateDistributions>\\n <AgentStateCount>\\n <State>Ready</State>\\n <Count>1</Count>\\n </AgentStateCount>\\n </AgentStateDistributions>\\n</RealTimeInstanceState>","errorExample":""}]', + 'title' => '获取实例状态统计', + 'requestParamsDescription' => ' ', + 'responseParamsDescription' => ' ', + 'extraInfo' => ' ', + ], + 'ListInstancesOfUser' => [ + 'summary' => '调用接口：ListInstancesOfUser获取用户所属的呼叫中心实例。', + 'methods' => [ + 'post', + 'get', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + [ + 'BearerToken' => [], + ], + ], + 'operationType' => 'readAndWrite', + 'systemTags' => [ + 'operationType' => 'get', + 'riskType' => 'none', + 'chargeType' => 'free', + 'abilityTreeNodes' => [ + 'FEATUREcccTMAX45', + ], + ], + 'parameters' => [], + 'responses' => [ + 200 => [ + 'schema' => [ + 'type' => 'object', + 'properties' => [ + 'HttpStatusCode' => [ + 'description' => 'HTTP状态码'."\n" + ."\n", + 'type' => 'integer', + 'format' => 'int32', + 'example' => '200', + ], + 'Code' => [ + 'description' => '响应码', + 'type' => 'string', + 'example' => 'OK', + ], + 'Message' => [ + 'description' => '响应信息'."\n" + ."\n", + 'type' => 'string', + 'example' => '无', + ], + 'RequestId' => [ + 'description' => '请求ID'."\n" + ."\n", + 'type' => 'string', + 'example' => 'DE803553-8AA9-4B9D-9E4E-A82BC69EDCEE', + ], + 'Success' => [ + 'description' => '是否成功', + 'type' => 'boolean', + 'example' => 'true', + ], + 'Instances' => [ + 'type' => 'object', + 'itemNode' => true, + 'properties' => [ + 'CallCenterInstance' => [ + 'description' => '呼叫中心实例列表', + 'type' => 'array', + 'items' => [ + 'type' => 'object', + 'properties' => [ + 'Status' => [ + 'description' => '实例状态', + 'type' => 'string', + 'example' => 'Creating', + ], + 'Owner' => [ + 'description' => '呼叫中心系统规格所对应的阿里云账户ID。', + 'type' => 'string', + 'example' => '105980354482xxxx', + ], + 'StorageMaxDays' => [ + 'description' => '录音文件最多存贮多少天。', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '0', + ], + 'StorageMaxSize' => [ + 'description' => '录音文件最大存贮容量GB。', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '100', + ], + 'MaxOnlineAgents' => [ + 'description' => '呼叫中心实例最大同时在线座席的数量。', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '100', + ], + 'InstanceId' => [ + 'description' => '呼叫中心实例ID', + 'type' => 'string', + 'example' => 'ef1e71e9-ae9d-487c-96ad-9181d85cxxxx', + ], + 'InstanceDescription' => [ + 'description' => '呼叫中心实例描述信息', + 'type' => 'string', + 'example' => '测试11111', + ], + 'DomainName' => [ + 'description' => '呼叫中心实例的二级域名，全局唯一。', + 'type' => 'string', + 'example' => '111', + ], + 'ConsoleUrl' => [ + 'description' => '呼叫中心控制台URL，由阿里云呼叫中心官方URL加呼叫中心实例的域名组成', + 'type' => 'string', + 'example' => 'ccc.aliyun.com/workbench/111', + ], + 'InstanceName' => [ + 'description' => '呼叫中心实例名称', + 'type' => 'string', + 'example' => '测试11111', + ], + 'StorageBucket' => [ + 'description' => '录音文件存贮位置，如果不指定，则存放在一个公共的存贮空间。', + 'type' => 'string', + 'example' => 'cloudcallcenter-online', + ], + 'CreatedTime' => [ + 'description' => '创建时间', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '1537867125000', + ], + 'DirectoryId' => [ + 'description' => '目录服务提供的目录ID。', + 'type' => 'string', + 'example' => '无', + ], + 'TenantId' => [ + 'description' => 'CC核心服务对应的租户ID。外表存贮。', + 'type' => 'string', + 'example' => 'accxxxx', + ], + 'Admin' => [ + 'type' => 'object', + 'itemNode' => true, + 'properties' => [ + 'User' => [ + 'description' => '呼叫中心实例管理员列表', + 'type' => 'array', + 'items' => [ + 'type' => 'object', + 'properties' => [ + 'InstanceId' => [ + 'description' => '用户所归属的呼叫中心实例。', + 'type' => 'string', + 'example' => 'ef1e71e9-ae9d-487c-96ad-9181d85cxxxx', + ], + 'RamId' => [ + 'description' => '用户所对应的RAM账户ID。', + 'type' => 'string', + 'example' => '105980354482xxxx', + ], + 'UserId' => [ + 'description' => '用户ID， 系统自动生成的唯一标示符。', + 'type' => 'string', + 'example' => '9d-487c-96ad-9181d85cxxxx', + ], + 'Detail' => [ + 'description' => '用户详细信息', + 'type' => 'object', + 'properties' => [ + 'DisplayName' => [ + 'description' => '用户的全名。', + 'type' => 'string', + 'example' => '云呼测试', + ], + 'Email' => [ + 'description' => '用户的电子邮件地址。', + 'type' => 'string', + 'example' => '[email protected]', + ], + 'LoginName' => [ + 'description' => '用户登录名。', + 'type' => 'string', + 'example' => '云呼测试', + ], + 'Department' => [ + 'description' => '所属部门。', + 'type' => 'string', + 'example' => '云呼测试', + ], + 'Phone' => [ + 'description' => '用户的电话号码。', + 'type' => 'string', + 'example' => '1320909xxxx', + ], + ], + ], + ], + ], + ], + ], + ], + 'PhoneNumbers' => [ + 'type' => 'object', + 'itemNode' => true, + 'properties' => [ + 'PhoneNumber' => [ + 'description' => '呼叫中心对外服务的电话号码列表', + 'type' => 'array', + 'items' => [ + 'type' => 'object', + 'properties' => [ + 'TestOnly' => [ + 'description' => '是否是测试号码。', + 'type' => 'boolean', + 'example' => 'false', + ], + 'Trunks' => [ + 'description' => '电话号码的中继数量', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '15', + ], + 'RemainingTime' => [ + 'description' => '测试号码剩余的通话时间。单位为分钟。', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '100', + ], + 'Number' => [ + 'description' => '电话号码。', + 'type' => 'string', + 'example' => '0250000xxxx', + ], + 'InstanceId' => [ + 'description' => '电话号码所归属的呼叫中心实例ID。', + 'type' => 'string', + 'example' => 'ef1e71e9-ae9d-487c-96ad-9181d85cxxxx', + ], + 'Usage' => [ + 'description' => '电话号码的用途，呼入，呼出，已经同时用于呼入和呼出。 Inbound, Outbound, Bidirection', + 'type' => 'string', + 'example' => 'Bidirection', + ], + 'AllowOutbound' => [ + 'description' => '是否允许外呼', + 'type' => 'boolean', + 'example' => 'true', + ], + 'PhoneNumberDescription' => [ + 'description' => '电话号码的简单描述。', + 'type' => 'string', + 'example' => 'Ali Telecom', + ], + 'PhoneNumberId' => [ + 'description' => '电话号码ID', + 'type' => 'string', + 'example' => '51349d57-e7a1-4dba-bd16-34d93251207d', + ], + ], + ], + ], + ], + ], + ], + ], + ], + ], + ], + ], + ], + ], + ], + 'errorCodes' => [], + 'responseDemo' => '[{"type":"json","example":"{\\n \\"HttpStatusCode\\": 200,\\n \\"Code\\": \\"OK\\",\\n \\"Message\\": \\"无\\",\\n \\"RequestId\\": \\"DE803553-8AA9-4B9D-9E4E-A82BC69EDCEE\\",\\n \\"Success\\": true,\\n \\"Instances\\": {\\n \\"CallCenterInstance\\": [\\n {\\n \\"Status\\": \\"Creating\\",\\n 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false,\\n \\"Trunks\\": 15,\\n \\"RemainingTime\\": 100,\\n \\"Number\\": \\"0250000xxxx\\",\\n \\"InstanceId\\": \\"ef1e71e9-ae9d-487c-96ad-9181d85cxxxx\\",\\n \\"Usage\\": \\"Bidirection\\",\\n \\"AllowOutbound\\": true,\\n \\"PhoneNumberDescription\\": \\"Ali Telecom\\",\\n \\"PhoneNumberId\\": \\"51349d57-e7a1-4dba-bd16-34d93251207d\\"\\n }\\n ]\\n }\\n }\\n ]\\n }\\n}","errorExample":""},{"type":"xml","example":"<Instances>\\n <CallCenterInstance>\\n <Status>Creating</Status>\\n <Owner>105980354482xxxx</Owner>\\n <CreatedTime>1537867125000</CreatedTime>\\n <ConsoleUrl>ccc.aliyun.com/workbench/111</ConsoleUrl>\\n <DomainName>111</DomainName>\\n <InstanceId>ef1e71e9-ae9d-487c-96ad-9181d85cxxxx</InstanceId>\\n <StorageMaxSize>100</StorageMaxSize>\\n <InstanceName>测试11111</InstanceName>\\n <MaxOnlineAgents>100</MaxOnlineAgents>\\n <TenantId>accxxxx</TenantId>\\n <DirectoryId>无</DirectoryId>\\n <StorageBucket>cloudcallcenter-online</StorageBucket>\\n <StorageMaxDays>0</StorageMaxDays>\\n <InstanceDescription>测试11111</InstanceDescription>\\n <Admin>\\n <User>\\n <InstanceId>ef1e71e9-ae9d-487c-96ad-9181d85cxxxx</InstanceId>\\n <UserId>9d-487c-96ad-9181d85cxxxx</UserId>\\n <RamId>105980354482xxxx</RamId>\\n <Detail>\\n <LoginName>云呼测试</LoginName>\\n <Department>云呼测试</Department>\\n <Email>[email protected]</Email>\\n <Phone>1320909xxxx</Phone>\\n <DisplayName>云呼测试</DisplayName>\\n </Detail>\\n </User>\\n </Admin>\\n <PhoneNumbers>\\n <PhoneNumber>\\n <Usage>Bidirection</Usage>\\n <AllowOutbound>true</AllowOutbound>\\n <TestOnly>false</TestOnly>\\n <Number>0250000xxxx</Number>\\n <InstanceId>ef1e71e9-ae9d-487c-96ad-9181d85cxxxx</InstanceId>\\n <RemainingTime>100</RemainingTime>\\n <Trunks>15</Trunks>\\n <PhoneNumberId>51349d57-e7a1-4dba-bd16-34d93251207d</PhoneNumberId>\\n <PhoneNumberDescription>Ali Telecom</PhoneNumberDescription>\\n </PhoneNumber>\\n </PhoneNumbers>\\n 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'items' => [ + 'type' => 'string', + ], + 'required' => false, + 'example' => '联通全国', + 'maxItems' => 99, + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'type' => 'object', + 'properties' => [ + 'HttpStatusCode' => [ + 'description' => 'HTTP状态码。', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '200', + ], + 'Code' => [ + 'description' => '响应码。', + 'type' => 'string', + 'example' => 'OK', + ], + 'Message' => [ + 'description' => '响应信息。', + 'type' => 'string', + 'example' => '无', + ], + 'RequestId' => [ + 'description' => '请求ID。', + 'type' => 'string', + 'example' => 'DE803553-8AA9-4B9D-9E4E-A82BC69EDCEE', + ], + 'Success' => [ + 'description' => '是否成功。', + 'type' => 'boolean', + 'example' => 'true', + ], + ], + ], + ], + ], + 'errorCodes' => [ + 403 => [ + [ + 'errorCode' => 'UserPermission', + 'errorMessage' => 'User \'%s\' has no permission to \'%s\'', + ], + ], + ], + 'responseDemo' => '[{"type":"json","example":"{\\n \\"HttpStatusCode\\": 200,\\n \\"Code\\": \\"OK\\",\\n \\"Message\\": \\"无\\",\\n \\"RequestId\\": \\"DE803553-8AA9-4B9D-9E4E-A82BC69EDCEE\\",\\n \\"Success\\": true\\n}","errorExample":""},{"type":"xml","example":"<Message>无</Message>\\n<RequestId>DE803553-8AA9-4B9D-9E4E-A82BC69EDCEE</RequestId>\\n<HttpStatusCode>200</HttpStatusCode>\\n<Code>OK</Code>\\n<Success>true</Success>","errorExample":""}]', + 'title' => '注销供应商', + 'description' => '注意：调用该接口前需要提供阿里云UID给云呼服务支持(13148471489)进行加白操作。', + 'requestParamsDescription' => ' ', + 'responseParamsDescription' => ' ', + 'extraInfo' => ' ', + ], + 'ListTrunkProviders' => [ + 'summary' => '调用接口：ListTrunkProviders 查询指定用户下正在使用的供应商信息。', + 'methods' => [ + 'post', + 'get', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + [ + 'BearerToken' => [], + ], + ], + 'operationType' => 'read', + 'deprecated' => false, + 'systemTags' => [ + 'operationType' => 'get', + 'riskType' => 'none', + 'chargeType' => 'free', + 'abilityTreeNodes' => [ + 'FEATUREcccD5GAHN', + ], + ], + 'parameters' => [], + 'responses' => [ + 200 => [ + 'schema' => [ + 'type' => 'object', + 'properties' => [ + 'HttpStatusCode' => [ + 'description' => 'HTTP状态码'."\n" + ."\n", + 'type' => 'integer', + 'format' => 'int32', + 'example' => '200', + ], + 'Code' => [ + 'description' => '响应码'."\n" + ."\n", + 'type' => 'string', + 'example' => 'OK', + ], + 'Message' => [ + 'description' => '响应信息'."\n" + ."\n", + 'type' => 'string', + 'example' => '无', + ], + 'RequestId' => [ + 'description' => '请求ID'."\n" + ."\n", + 'type' => 'string', + 'example' => 'DE803553-8AA9-4B9D-9E4E-A82BC69EDCEE', + ], + 'Success' => [ + 'description' => '是否成功'."\n" + ."\n", + 'type' => 'boolean', + 'example' => 'true', + ], + 'TrunkProviders' => [ + 'description' => '供应商列表信息', + 'type' => 'array', + 'items' => [ + 'type' => 'object', + 'properties' => [ + 'Status' => [ + 'description' => '线路供应商使用状态, 默认enable', + 'type' => 'string', + 'example' => 'enable', + ], + 'ProviderName' => [ + 'description' => '线路供应商名称', + 'type' => 'string', + 'example' => '联通全国', + ], + ], + ], + ], + ], + ], + ], + ], + 'errorCodes' => [ + 403 => [ + [ + 'errorCode' => 'UserPermission', + 'errorMessage' => 'User \'%s\' has no permission to \'%s\'', + ], + ], + ], + 'responseDemo' => '[{"type":"json","example":"{\\n \\"HttpStatusCode\\": 200,\\n \\"Code\\": \\"OK\\",\\n \\"Message\\": \\"无\\",\\n \\"RequestId\\": \\"DE803553-8AA9-4B9D-9E4E-A82BC69EDCEE\\",\\n \\"Success\\": true,\\n \\"TrunkProviders\\": [\\n {\\n \\"Status\\": \\"enable\\",\\n \\"ProviderName\\": \\"联通全国\\"\\n }\\n ]\\n}","errorExample":""},{"type":"xml","example":"<RequestId>DE803553-8AA9-4B9D-9E4E-A82BC69EDCEE</RequestId>\\n<HttpStatusCode>200</HttpStatusCode>\\n<TrunkProviders>\\n <Status>enable</Status>\\n <ProviderName>联通全国</ProviderName>\\n</TrunkProviders>\\n<Code>OK</Code>\\n<Success>true</Success>","errorExample":""}]', + 'title' => '查询指定用户下正在使用的供应商信息', + 'description' => '注意：调用该接口前需要提供阿里云UID给云呼服务支持(13148471489)进行加白操作。', + 'requestParamsDescription' => ' ', + 'responseParamsDescription' => ' ', + 'extraInfo' => ' ', + ], + 'CreateMedia' => [ + 'summary' => '调用CreateMedia创建语音。', + 'methods' => [ + 'post', + 'get', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + [ + 'BearerToken' => [], + ], + ], + 'operationType' => 'read', + 'deprecated' => false, + 'systemTags' => [ + 'operationType' => 'create', + 'riskType' => 'none', + 'chargeType' => 'free', + 'abilityTreeNodes' => [ + 'FEATUREcccD5GAHN', + ], + ], + 'parameters' => [ + [ + 'name' => 'InstanceId', + 'in' => 'query', + 'schema' => [ + 'description' => '呼叫中心实例ID。', + 'type' => 'string', + 'required' => true, + 'example' => 'ef1e71e9-ae9d-487c-96ad-9181d85cf802', + ], + ], + [ + 'name' => 'Name', + 'in' => 'query', + 'schema' => [ + 'description' => '待创建的音频文件的名字。', + 'type' => 'string', + 'required' => true, + 'example' => '音频测试', + ], + ], + [ + 'name' => 'Description', + 'in' => 'query', + 'schema' => [ + 'description' => '待创建的音频文件的描述。', + 'type' => 'string', + 'required' => false, + 'example' => '音频测试', + ], + ], + [ + 'name' => 'FileName', + 'in' => 'query', + 'schema' => [ + 'description' => '待创建的音频文件名称。', + 'type' => 'string', + 'required' => true, + 'example' => 'cc-test.wav', + ], + ], + [ + 'name' => 'Type', + 'in' => 'query', + 'schema' => [ + 'description' => '语音文件类型 Audio-语音文件 TTS-文本文件。', + 'type' => 'string', + 'required' => true, + 'example' => 'Audio', + ], + ], + [ + 'name' => 'Content', + 'in' => 'query', + 'schema' => [ + 'description' => '待创建的音频文件的文本内容。', + 'type' => 'string', + 'required' => false, + 'example' => '无', + ], + ], + [ + 'name' => 'OssFileName', + 'in' => 'query', + 'schema' => [ + 'description' => 'OSS文件名。', + 'type' => 'string', + 'required' => true, + 'example' => '0693df6e-3eaf-48ce-bf69-24103f23a25a.wav', + ], + ], + [ + 'name' => 'OssFilePath', + 'in' => 'query', + 'schema' => [ + 'description' => 'OSS文件路径。', + 'type' => 'string', + 'required' => true, + 'example' => 'oss://ccc-online/media/7082312b-2a31-47c6-b529-e72b3d6354bd', + ], + ], + [ + 'name' => 'UploadResult', + 'in' => 'query', + 'schema' => [ + 'description' => '上传结果，Success 或 Fail。', + 'type' => 'string', + 'required' => true, + 'example' => 'Success', + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'type' => 'object', + 'properties' => [ + 'HttpStatusCode' => [ + 'description' => 'HTTP状态码。', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '200', + ], + 'Code' => [ + 'description' => '响应码。', + 'type' => 'string', + 'example' => 'OK', + ], + 'Message' => [ + 'description' => '响应信息。', + 'type' => 'string', + 'example' => '无', + ], + 'RequestId' => [ + 'description' => '请求ID。', + 'type' => 'string', + 'example' => '8707EB29-BAED-4302-B999-40BA61877437', + ], + 'Success' => [ + 'description' => '是否成功。', + 'type' => 'boolean', + 'example' => 'true', + ], + 'MediaUploadParam' => [ + 'description' => '上传的文件参数。', + 'type' => 'object', + 'properties' => [ + 'Instance' => [ + 'description' => '呼叫中心实例ID。', + 'type' => 'string', + 'example' => 'ef1e71e9-ae9d-487c-96ad-9181d85cf802', + ], + 'OssFilePath' => [ + 'description' => 'OSS文件路径。', + 'type' => 'string', + 'example' => 'oss://ccc-online/media/7082312b-2a31-47c6-b529-e72b3d6354bd', + ], + 'FileName' => [ + 'description' => '文件名。', + 'type' => 'string', + 'example' => 'cc-test.wav', + ], + 'Name' => [ + 'description' => '名称。', + 'type' => 'string', + 'example' => '音频测试', + ], + 'Id' => [ + 'description' => 'ID', + 'type' => 'string', + 'example' => '53211', + ], + 'OssFileName' => [ + 'description' => 'OSS文件名。', + 'type' => 'string', + 'example' => '0693df6e-3eaf-48ce-bf69-24103f23a25a.wav', + ], + ], + ], + ], + ], + ], + ], + 'errorCodes' => [], + 'responseDemo' => '[{"type":"json","example":"{\\n \\"HttpStatusCode\\": 200,\\n \\"Code\\": \\"OK\\",\\n \\"Message\\": \\"无\\",\\n \\"RequestId\\": \\"8707EB29-BAED-4302-B999-40BA61877437\\",\\n \\"Success\\": true,\\n \\"MediaUploadParam\\": {\\n \\"Instance\\": \\"ef1e71e9-ae9d-487c-96ad-9181d85cf802\\",\\n \\"OssFilePath\\": \\"oss://ccc-online/media/7082312b-2a31-47c6-b529-e72b3d6354bd\\",\\n \\"FileName\\": \\"cc-test.wav\\",\\n \\"Name\\": \\"音频测试\\",\\n \\"Id\\": \\"53211\\",\\n \\"OssFileName\\": \\"0693df6e-3eaf-48ce-bf69-24103f23a25a.wav\\"\\n }\\n}","errorExample":""},{"type":"xml","example":"<MediaUploadParam>\\n <Instance>ef1e71e9-ae9d-487c-96ad-9181d85cf802</Instance>\\n <FileName>cc-test.wav</FileName>\\n <OssFileName>0693df6e-3eaf-48ce-bf69-24103f23a25a.wav</OssFileName>\\n <Id>53211</Id>\\n <OssFilePath>oss://ccc-online/media/7082312b-2a31-47c6-b529-e72b3d6354bd</OssFilePath>\\n <Name>音频测试</Name>\\n</MediaUploadParam>\\n<Message>无</Message>\\n<RequestId>8707EB29-BAED-4302-B999-40BA61877437</RequestId>\\n<HttpStatusCode>200</HttpStatusCode>\\n<Code>OK</Code>\\n<Success>true</Success>","errorExample":""}]', + 'title' => '创建媒体', + 'requestParamsDescription' => ' ', + 'responseParamsDescription' => ' ', + 'extraInfo' => ' ', + ], + 'DeleteMedia' => [ + 'summary' => '调用DeleteMedia删除语音。', + 'methods' => [ + 'post', + 'get', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + ], + 'operationType' => 'read', + 'deprecated' => false, + 'systemTags' => [ + 'operationType' => 'delete', + 'riskType' => 'none', + 'chargeType' => 'free', + 'abilityTreeNodes' => [ + 'FEATUREcccD5GAHN', + ], + ], + 'parameters' => [ + [ + 'name' => 'InstanceId', + 'in' => 'query', + 'schema' => [ + 'description' => '呼叫中心实例ID。', + 'type' => 'string', + 'required' => true, + 'example' => 'ef1e71e9-ae9d-487c-96ad-9181d85cf802', + ], + ], + [ + 'name' => 'Name', + 'in' => 'query', + 'schema' => [ + 'description' => '待删除的音频文件的名字。', + 'type' => 'string', + 'required' => true, + 'example' => '音频测试', + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'type' => 'object', + 'properties' => [ + 'HttpStatusCode' => [ + 'description' => 'HTTP状态码。', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '200', + ], + 'Code' => [ + 'description' => '响应码。', + 'type' => 'string', + 'example' => 'OK', + ], + 'Message' => [ + 'description' => '响应信息。', + 'type' => 'string', + 'example' => '无', + ], + 'RequestId' => [ + 'description' => '请求ID。', + 'type' => 'string', + 'example' => '8707EB29-BAED-4302-B999-40BA61877437', + ], + 'Success' => [ + 'description' => '是否成功。', + 'type' => 'boolean', + 'example' => 'true', + ], + ], + ], + ], + ], + 'errorCodes' => [], + 'responseDemo' => '[{"type":"json","example":"{\\n \\"HttpStatusCode\\": 200,\\n \\"Code\\": \\"OK\\",\\n \\"Message\\": \\"无\\",\\n \\"RequestId\\": \\"8707EB29-BAED-4302-B999-40BA61877437\\",\\n \\"Success\\": true\\n}","errorExample":""},{"type":"xml","example":"<Message>无</Message>\\n<RequestId>8707EB29-BAED-4302-B999-40BA61877437</RequestId>\\n<HttpStatusCode>200</HttpStatusCode>\\n<Code>OK</Code>\\n<Success>true</Success>","errorExample":""}]', + 'title' => '删除语音', + 'requestParamsDescription' => ' ', + 'responseParamsDescription' => ' ', + 'extraInfo' => ' ', + ], + 'ListMedias' => [ + 'summary' => '查询语音列表。', + 'methods' => [ + 'post', + 'get', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + [ + 'BearerToken' => [], + ], + ], + 'operationType' => 'read', + 'systemTags' => [ + 'operationType' => 'get', + 'riskType' => 'none', + 'chargeType' => 'free', + 'abilityTreeNodes' => [ + 'FEATUREcccD5GAHN', + ], + ], + 'parameters' => [ + [ + 'name' => 'InstanceId', + 'in' => 'query', + 'schema' => [ + 'description' => '呼叫中心实例。', + 'type' => 'string', + 'required' => true, + 'example' => 'ef1e71e9-ae9d-487c-96ad-9181d85cf802', + ], + ], + [ + 'name' => 'NamePrefix', + 'in' => 'query', + 'schema' => [ + 'description' => '音频文件前缀', + 'type' => 'string', + 'required' => false, + 'example' => '809128080', + ], + ], + [ + 'name' => 'PageNumber', + 'in' => 'query', + 'schema' => [ + 'description' => '分页序号'."\n" + ."\n", + 'type' => 'integer', + 'format' => 'int32', + 'required' => true, + 'example' => '1', + ], + ], + [ + 'name' => 'PageSize', + 'in' => 'query', + 'schema' => [ + 'description' => '分页大小', + 'type' => 'integer', + 'format' => 'int32', + 'required' => true, + 'example' => '10', + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'type' => 'object', + 'properties' => [ + 'HttpStatusCode' => [ + 'description' => 'HTTP状态码'."\n" + ."\n", + 'type' => 'integer', + 'format' => 'int32', + 'example' => '200', + ], + 'Code' => [ + 'description' => '响应码'."\n" + ."\n", + 'type' => 'string', + 'example' => 'OK', + ], + 'Message' => [ + 'description' => '响应信息'."\n" + ."\n", + 'type' => 'string', + 'example' => '无', + ], + 'RequestId' => [ + 'description' => '请求ID', + 'type' => 'string', + 'example' => '8707EB29-BAED-4302-B999-40BA61877437', + ], + 'Success' => [ + 'description' => '是否成功'."\n" + ."\n", + 'type' => 'boolean', + 'example' => 'true', + ], + 'Medias' => [ + 'description' => '音频文件集合', + 'type' => 'object', + 'properties' => [ + 'PageNumber' => [ + 'description' => '分页序号', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '1', + ], + 'PageSize' => [ + 'description' => '分页大小', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '10', + ], + 'TotalCount' => [ + 'description' => '总条数', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '29', + ], + 'List' => [ + 'type' => 'object', + 'itemNode' => true, + 'properties' => [ + 'Media' => [ + 'description' => '录音文件集合', + 'type' => 'array', + 'items' => [ + 'type' => 'object', + 'properties' => [ + 'Status' => [ + 'description' => '转码状态', + 'type' => 'string', + 'example' => 'Success', + ], + 'Type' => [ + 'description' => '语音文件类型 Audio-语音文件 TTS-文本文件', + 'type' => 'string', + 'example' => 'TTS', + ], + 'FilePath' => [ + 'description' => '文件路径', + 'type' => 'string', + 'example' => 'OSS://cloudcall-test', + ], + 'Instance' => [ + 'description' => '实例ID', + 'type' => 'string', + 'example' => 'b0eb2742-f37e-4c67-82d4-25c651c1c450', + ], + 'Description' => [ + 'description' => '音频文件的简单描述。', + 'type' => 'string', + 'example' => '测试音频', + ], + 'FileName' => [ + 'description' => '文件名', + 'type' => 'string', + 'example' => '测试音频', + ], + 'Name' => [ + 'description' => '文件名称', + 'type' => 'string', + 'example' => '001.wav', + ], + 'Content' => [ + 'description' => '待通过TTS创建的音频文件的文本内容。', + 'type' => 'string', + 'example' => '云呼TTS测试', + ], + 'OssFileName' => [ + 'description' => 'oss文件', + 'type' => 'string', + 'example' => '001.wav', + ], + ], + ], + ], + ], + ], + ], + ], + ], + ], + ], + ], + 'errorCodes' => [], + 'responseDemo' => '[{"type":"json","example":"{\\n \\"HttpStatusCode\\": 200,\\n \\"Code\\": \\"OK\\",\\n \\"Message\\": \\"无\\",\\n \\"RequestId\\": \\"8707EB29-BAED-4302-B999-40BA61877437\\",\\n \\"Success\\": true,\\n \\"Medias\\": {\\n \\"PageNumber\\": 1,\\n \\"PageSize\\": 10,\\n \\"TotalCount\\": 29,\\n \\"List\\": {\\n \\"Media\\": [\\n {\\n \\"Status\\": \\"Success\\",\\n \\"Type\\": \\"TTS\\",\\n \\"FilePath\\": \\"OSS://cloudcall-test\\",\\n \\"Instance\\": \\"b0eb2742-f37e-4c67-82d4-25c651c1c450\\",\\n \\"Description\\": \\"测试音频\\",\\n \\"FileName\\": \\"测试音频\\",\\n \\"Name\\": \\"001.wav\\",\\n \\"Content\\": \\"云呼TTS测试\\",\\n \\"OssFileName\\": \\"001.wav\\"\\n }\\n ]\\n }\\n }\\n}","errorExample":""},{"type":"xml","example":"<Message>无</Message>\\n<RequestId>8707EB29-BAED-4302-B999-40BA61877437</RequestId>\\n<HttpStatusCode>200</HttpStatusCode>\\n<Medias>\\n <TotalCount>29</TotalCount>\\n <PageSize>10</PageSize>\\n <PageNumber>1</PageNumber>\\n <List>\\n <Media>\\n <Status>Success</Status>\\n <FilePath>OSS://cloudcall-test</FilePath>\\n <Type>TTS</Type>\\n <Description>测试音频</Description>\\n <Instance>b0eb2742-f37e-4c67-82d4-25c651c1c450</Instance>\\n <Content>云呼TTS测试</Content>\\n <FileName>测试音频</FileName>\\n <OssFileName>001.wav</OssFileName>\\n <Name>001.wav</Name>\\n </Media>\\n </List>\\n</Medias>\\n<Code>OK</Code>\\n<Success>true</Success>","errorExample":""}]', + 'title' => '语音列表', + 'requestParamsDescription' => ' ', + 'responseParamsDescription' => ' ', + 'extraInfo' => ' ', + ], + 'GetTURNCredentials' => [ + 'summary' => '调用GetTURNCredentials获取TURN服务所需用户名和密码。', + 'methods' => [ + 'post', + 'get', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + [ + 'BearerToken' => [], + ], + ], + 'operationType' => 'readAndWrite', + 'systemTags' => [ + 'operationType' => 'get', + 'riskType' => 'none', + 'chargeType' => 'free', + 'abilityTreeNodes' => [ + 'FEATUREcccD5GAHN', + ], + ], + 'parameters' => [ + [ + 'name' => 'InstanceId', + 'in' => 'query', + 'schema' => [ + 'description' => '呼叫中心实例ID', + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + 'example' => '9cfad875-6260-4a53-ab6e-b13e3fb31f7d', + ], + ], + [ + 'name' => 'UserName', + 'in' => 'query', + 'schema' => [ + 'description' => '用户的RamId。或者传“0”(服务端自行获取当前用户的RamId)。', + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + 'example' => '0', + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'type' => 'object', + 'properties' => [ + 'HttpStatusCode' => [ + 'description' => 'HTTP状态码', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '200', + ], + 'Password' => [ + 'description' => '访问Turn服务用的密码', + 'type' => 'string', + 'example' => 'SMP4FH/BhK3Ffh+LW4OM+7mv0jQ=', + ], + 'RequestId' => [ + 'description' => '请求ID', + 'type' => 'string', + 'example' => 'D39CD25C-2C52-488B-9D9E-DC61F1F69812', + ], + 'Success' => [ + 'description' => '是否成功', + 'type' => 'boolean', + 'example' => 'true', + ], + 'Code' => [ + 'description' => '响应码', + 'type' => 'string', + 'example' => 'OK', + ], + 'Message' => [ + 'description' => '响应信息', + 'type' => 'string', + 'example' => '无', + ], + 'Username' => [ + 'description' => '访问Turn服务用的用户名', + 'type' => 'string', + 'example' => '1566545336:1059803544828509', + ], + ], + ], + ], + ], + 'errorCodes' => [], + 'responseDemo' => '[{"type":"json","example":"{\\n \\"HttpStatusCode\\": 200,\\n \\"Password\\": \\"SMP4FH/BhK3Ffh+LW4OM+7mv0jQ=\\",\\n \\"RequestId\\": \\"D39CD25C-2C52-488B-9D9E-DC61F1F69812\\",\\n \\"Success\\": true,\\n \\"Code\\": \\"OK\\",\\n \\"Message\\": \\"无\\",\\n \\"Username\\": \\"1566545336:1059803544828509\\"\\n}","errorExample":""},{"type":"xml","example":"<GetTURNCredentialsResponse>\\r\\n <code>OK</code>\\r\\n <httpStatusCode>200</httpStatusCode>\\r\\n <password>SMP4FH/BhK3Ffh+LW4OM+7mv0jQ=</password>\\r\\n <requestId>D39CD25C-2C52-488B-9D9E-DC61F1F69812</requestId>\\r\\n <success>true</success>\\r\\n <username>1566545336:1059803544828509</username>\\r\\n</GetTURNCredentialsResponse>","errorExample":""}]', + 'title' => '获取TURN服务所需用户名和密码', + 'requestParamsDescription' => ' ', + 'responseParamsDescription' => ' ', + 'extraInfo' => ' ', + ], + 'GetTURNServerList' => [ + 'summary' => '调用GetTURNServerList获取TURN服务列表。', + 'methods' => [ + 'post', + 'get', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + [ + 'BearerToken' => [], + ], + ], + 'operationType' => 'read', + 'deprecated' => false, + 'systemTags' => [ + 'operationType' => 'get', + 'riskType' => 'none', + 'chargeType' => 'free', + 'abilityTreeNodes' => [ + 'FEATUREcccD5GAHN', + ], + ], + 'parameters' => [ + [ + 'name' => 'InstanceId', + 'in' => 'query', + 'schema' => [ + 'description' => '呼叫中心实例ID', + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + 'example' => '9cfad875-6260-4a53-ab6e-b13e3fb31f7d', + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'type' => 'object', + 'properties' => [ + 'HttpStatusCode' => [ + 'description' => 'HTTP状态码', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '200', + ], + 'RequestId' => [ + 'description' => '请求ID', + 'type' => 'string', + 'example' => '35783199-DB04-40E8-9FCB-C190008AEFA4', + ], + 'Success' => [ + 'description' => '是否成功', + 'type' => 'boolean', + 'example' => 'true', + ], + 'Code' => [ + 'description' => '响应码', + 'type' => 'string', + 'example' => 'OK', + ], + 'Message' => [ + 'description' => '响应信息', + 'type' => 'string', + 'example' => 'xxx', + ], + 'TurnServerListConfig' => [ + 'description' => 'Turn服务列表', + 'type' => 'string', + 'example' => '{"region":"shanghai","name":"上海","domain":"turn3.ccc.aliyuncs.com","cidr":"192.1.25.64/28"}', + ], + ], + ], + ], + ], + 'errorCodes' => [], + 'responseDemo' => '[{"type":"json","example":"{\\n \\"HttpStatusCode\\": 200,\\n \\"RequestId\\": \\"35783199-DB04-40E8-9FCB-C190008AEFA4\\",\\n \\"Success\\": true,\\n \\"Code\\": \\"OK\\",\\n \\"Message\\": \\"xxx\\",\\n \\"TurnServerListConfig\\": \\"{\\\\\\"region\\\\\\":\\\\\\"shanghai\\\\\\",\\\\\\"name\\\\\\":\\\\\\"上海\\\\\\",\\\\\\"domain\\\\\\":\\\\\\"turn3.ccc.aliyuncs.com\\\\\\",\\\\\\"cidr\\\\\\":\\\\\\"192.1.25.64/28\\\\\\"}\\"\\n}","errorExample":""},{"type":"xml","example":"<GetTURNServerListResponse>\\r\\n <code>OK</code>\\r\\n <httpStatusCode>200</httpStatusCode>\\r\\n <requestId>35783199-DB04-40E8-9FCB-C190008AEFA4</requestId>\\r\\n <success>true</success>\\r\\n <turnServerListConfig>\\r\\n <region>hangzhou</region>\\r\\n <name>杭州</name>\\r\\n <domain>turn5.ccc.aliyuncs.com</domain>\\r\\n <cidr>192.1.25.32/28</cidr>\\r\\n </turnServerListConfig>\\r\\n <turnServerListConfig>\\r\\n <region>qingdao</region>\\r\\n <name>青岛</name>\\r\\n <domain>turn4.ccc.aliyuncs.com</domain>\\r\\n <cidr>192.1.25.48/28</cidr>\\r\\n </turnServerListConfig>\\r\\n <turnServerListConfig>\\r\\n <region>shanghai</region>\\r\\n <name>上海</name>\\r\\n <domain>turn3.ccc.aliyuncs.com</domain>\\r\\n <cidr>192.1.25.64/28</cidr>\\r\\n </turnServerListConfig>\\r\\n</GetTURNServerListResponse>","errorExample":""}]', + 'title' => '获取TURN服务列表', + 'requestParamsDescription' => ' ', + 'responseParamsDescription' => ' ', + 'extraInfo' => ' ', + ], + 'CreateFault' => [ + 'summary' => '调用CreateFault上报故障信息，。', + 'methods' => [ + 'post', + 'get', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + [ + 'BearerToken' => [], + ], + ], + 'operationType' => 'readAndWrite', + 'deprecated' => false, + 'systemTags' => [ + 'operationType' => 'create', + 'riskType' => 'none', + 'chargeType' => 'free', + 'abilityTreeNodes' => [ + 'FEATUREcccD5GAHN', + ], + ], + 'parameters' => [ + [ + 'name' => 'InstanceId', + 'in' => 'query', + 'schema' => [ + 'description' => '呼叫中心实例ID', + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + 'example' => '9cfad875-6260-4a53-ab6e-b13e3fb31f7d', + ], + ], + [ + 'name' => 'AgentId', + 'in' => 'query', + 'schema' => [ + 'description' => '坐席的RAM ID', + 'type' => 'integer', + 'format' => 'int64', + 'required' => true, + 'docRequired' => true, + 'example' => '293285256197663688', + ], + ], + [ + 'name' => 'ConnectId', + 'in' => 'query', + 'schema' => [ + 'description' => '通话ID', + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + 'example' => '1341443161', + ], + ], + [ + 'name' => 'AgentOssFileName', + 'in' => 'query', + 'schema' => [ + 'description' => '坐席录音文件名', + 'type' => 'string', + 'required' => false, + 'example' => 'xiaofang', + ], + ], + [ + 'name' => 'AgentFilePath', + 'in' => 'query', + 'schema' => [ + 'description' => '坐席录音地址', + 'type' => 'string', + 'required' => false, + 'example' => 'xxx', + ], + ], + [ + 'name' => 'CustomOssFileName', + 'in' => 'query', + 'schema' => [ + 'description' => '客户录音文件名', + 'type' => 'string', + 'required' => false, + 'example' => 'xiaohong', + ], + ], + [ + 'name' => 'CustomFilePath', + 'in' => 'query', + 'schema' => [ + 'description' => '客户录音文件地址', + 'type' => 'string', + 'required' => false, + 'example' => 'xxx', + ], + ], + [ + 'name' => 'Description', + 'in' => 'query', + 'schema' => [ + 'description' => '报障信息描述', + 'type' => 'string', + 'required' => false, + 'example' => 'xxx', + ], + ], + [ + 'name' => 'ClientIp', + 'in' => 'query', + 'schema' => [ + 'description' => '客户端IP', + 'type' => 'string', + 'required' => false, + 'example' => '127.0.0.1', + ], + ], + [ + 'name' => 'ClientPort', + 'in' => 'query', + 'schema' => [ + 'description' => '客户端端口', + 'type' => 'string', + 'required' => false, + 'example' => '8000', + ], + ], + [ + 'name' => 'OperatingSystemVersion', + 'in' => 'query', + 'schema' => [ + 'description' => '操作系统版本', + 'type' => 'string', + 'required' => false, + 'example' => 'windows10', + ], + ], + [ + 'name' => 'BrowserVersion', + 'in' => 'query', + 'schema' => [ + 'description' => '浏览器版本', + 'type' => 'string', + 'required' => false, + 'example' => '浏览器内核类型：chrome，浏览器版本：74.0.3729.169', + ], + ], + [ + 'name' => 'MicrophoneList', + 'in' => 'query', + 'schema' => [ + 'description' => '麦克风列表', + 'type' => 'string', + 'required' => false, + 'example' => '[]', + ], + ], + [ + 'name' => 'MicrophoneEquipment', + 'in' => 'query', + 'schema' => [ + 'description' => '当前麦克风设备', + 'type' => 'string', + 'required' => false, + 'example' => '无', + ], + ], + [ + 'name' => 'SpeakerList', + 'in' => 'query', + 'schema' => [ + 'description' => '扬声器列表', + 'type' => 'string', + 'required' => false, + 'example' => '[]', + ], + ], + [ + 'name' => 'SpeakerEquipment', + 'in' => 'query', + 'schema' => [ + 'description' => '当前扬声器设备', + 'type' => 'string', + 'required' => false, + 'example' => '无', + ], + ], + [ + 'name' => 'StartTime', + 'in' => 'query', + 'schema' => [ + 'description' => '开始时间', + 'type' => 'integer', + 'format' => 'int64', + 'required' => true, + 'docRequired' => true, + 'example' => '1558439900000', + ], + ], + [ + 'name' => 'EndTime', + 'in' => 'query', + 'schema' => [ + 'description' => '结束时间', + 'type' => 'integer', + 'format' => 'int64', + 'required' => true, + 'docRequired' => true, + 'example' => '1558443508000', + ], + ], + [ + 'name' => 'ServiceIp', + 'in' => 'query', + 'schema' => [ + 'description' => '服务端IP', + 'type' => 'string', + 'required' => false, + 'example' => '127.0.0.1', + ], + ], + [ + 'name' => 'ServicePort', + 'in' => 'query', + 'schema' => [ + 'description' => '服务端端口号', + 'type' => 'string', + 'required' => false, + 'example' => '8000', + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'type' => 'object', + 'properties' => [ + 'HttpStatusCode' => [ + 'description' => 'HTTP状态码', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '200', + ], + 'Code' => [ + 'description' => '响应码', + 'type' => 'string', + 'example' => 'OK', + ], + 'Message' => [ + 'description' => '响应信息', + 'type' => 'string', + 'example' => '无', + ], + 'RequestId' => [ + 'description' => '请求ID', + 'type' => 'string', + 'example' => '87107935-A19D-442B-9D94-267A9A518C8E', + ], + 'Success' => [ + 'description' => '是否成功', + 'type' => 'boolean', + 'example' => 'true', + ], + ], + ], + ], + ], + 'errorCodes' => [], + 'responseDemo' => '[{"type":"json","example":"{\\n \\"HttpStatusCode\\": 200,\\n \\"Code\\": \\"OK\\",\\n \\"Message\\": \\"无\\",\\n \\"RequestId\\": \\"87107935-A19D-442B-9D94-267A9A518C8E\\",\\n \\"Success\\": true\\n}","errorExample":""},{"type":"xml","example":"<CreateFaultResponse>\\r\\n <HttpStatusCode>200</HttpStatusCode>\\r\\n <RequestId>87107935-A19D-442B-9D94-267A9A518C8E</RequestId>\\r\\n <Success>true</Success>\\r\\n <Code>OK</Code>\\r\\n</CreateFaultResponse>","errorExample":""}]', + 'title' => '上报故障信息', + 'description' => '可通过**GetRecordOssUploadParam**获取到上传OSS的参数信息，通过********获取坐席设备信息。', + 'requestParamsDescription' => ' ', + 'responseParamsDescription' => ' ', + 'extraInfo' => ' ', + ], + 'ListCallMeasureSummaryReports' => [ + 'summary' => '调用ListCallMeasureSummaryReports按月或按天查询呼叫计量数据列表。', + 'methods' => [ + 'post', + 'get', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + [ + 'BearerToken' => [], + ], + ], + 'operationType' => 'read', + 'deprecated' => false, + 'systemTags' => [ + 'operationType' => 'get', + 'riskType' => 'none', + 'chargeType' => 'free', + 'abilityTreeNodes' => [ + 'FEATUREcccD5GAHN', + ], + ], + 'parameters' => [ + [ + 'name' => 'IntervalType', + 'in' => 'query', + 'schema' => [ + 'description' => '按月查询或者按天查询(**Monthly**/**Daily**)', + 'type' => 'string', + 'required' => true, + 'example' => 'Monthly', + 'docRequired' => true, + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'type' => 'object', + 'properties' => [ + 'HttpStatusCode' => [ + 'description' => 'HTTP状态码', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '200', + ], + 'Code' => [ + 'description' => '响应码', + 'type' => 'string', + 'example' => 'OK', + ], + 'Message' => [ + 'description' => '响应信息', + 'type' => 'string', + 'example' => '无', + ], + 'RequestId' => [ + 'description' => '请求ID', + 'type' => 'string', + 'example' => '184F6B94-18EE-42D9-B628-A9A895E804F3', + ], + 'Success' => [ + 'description' => '是否成功', + 'type' => 'boolean', + 'example' => 'true', + ], + 'CallMeasureSummaryReportList' => [ + 'type' => 'object', + 'itemNode' => true, + 'properties' => [ + 'CallMeasureSummaryReport' => [ + 'description' => '报表', + 'type' => 'array', + 'items' => [ + 'type' => 'object', + 'properties' => [ + 'Day' => [ + 'description' => '日期', + 'type' => 'string', + 'example' => '2', + ], + 'Year' => [ + 'description' => '年份', + 'type' => 'string', + 'example' => '2018', + ], + 'InboundDurationByMinute' => [ + 'description' => '呼入通话时长/分钟', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'OutboundCount' => [ + 'description' => '呼出接通次数', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'OutboundDurationByMinute' => [ + 'description' => '呼出通话时长/分钟', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'InboundCount' => [ + 'description' => '呼入接通次数', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'Month' => [ + 'description' => '月份', + 'type' => 'string', + 'example' => '10', + ], + ], + ], + ], + ], + ], + ], + ], + ], + ], + 'errorCodes' => [], + 'responseDemo' => '[{"type":"json","example":"{\\n \\"HttpStatusCode\\": 200,\\n \\"Code\\": \\"OK\\",\\n \\"Message\\": \\"无\\",\\n \\"RequestId\\": \\"184F6B94-18EE-42D9-B628-A9A895E804F3\\",\\n \\"Success\\": true,\\n \\"CallMeasureSummaryReportList\\": {\\n \\"CallMeasureSummaryReport\\": [\\n {\\n \\"Day\\": \\"2\\",\\n \\"Year\\": \\"2018\\",\\n \\"InboundDurationByMinute\\": 0,\\n \\"OutboundCount\\": 0,\\n \\"OutboundDurationByMinute\\": 0,\\n \\"InboundCount\\": 0,\\n \\"Month\\": \\"10\\"\\n }\\n ]\\n }\\n}","errorExample":""},{"type":"xml","example":"<ListCallMeasureSummaryReportsResponse>\\r\\n <CallMeasureSummaryReportList>\\r\\n <CallMeasureSummaryReport>\\r\\n <Year>2018</Year>\\r\\n <InboundDurationByMinute>0</InboundDurationByMinute>\\r\\n <OutboundCount>0</OutboundCount>\\r\\n <InboundCount>0</InboundCount>\\r\\n <OutboundDurationByMinute>0</OutboundDurationByMinute>\\r\\n <Day>1</Day>\\r\\n <Month>10</Month>\\r\\n </CallMeasureSummaryReport>\\r\\n <CallMeasureSummaryReport>\\r\\n <Year>2018</Year>\\r\\n <InboundDurationByMinute>0</InboundDurationByMinute>\\r\\n <OutboundCount>0</OutboundCount>\\r\\n <InboundCount>0</InboundCount>\\r\\n <OutboundDurationByMinute>0</OutboundDurationByMinute>\\r\\n <Day>2</Day>\\r\\n <Month>10</Month>\\r\\n </CallMeasureSummaryReport>\\r\\n </CallMeasureSummaryReportList>\\r\\n <HttpStatusCode>200</HttpStatusCode>\\r\\n <RequestId>184F6B94-18EE-42D9-B628-A9A895E804F3</RequestId>\\r\\n <Success>true</Success>\\r\\n <Code>OK</Code>\\r\\n</ListCallMeasureSummaryReportsResponse>","errorExample":""}]', + 'title' => '按月或按天查询呼叫计量数据列表', + ], + 'GetCallMeasureSummaryReport' => [ + 'summary' => '查询某天或某月各个号码的呼叫计量数据列表。', + 'methods' => [ + 'post', + 'get', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + [ + 'BearerToken' => [], + ], + ], + 'operationType' => 'read', + 'deprecated' => false, + 'systemTags' => [ + 'operationType' => 'get', + 'riskType' => 'none', + 'chargeType' => 'free', + 'abilityTreeNodes' => [ + 'FEATUREcccD5GAHN', + ], + ], + 'parameters' => [ + [ + 'name' => 'IntervalType', + 'in' => 'query', + 'schema' => [ + 'description' => '按月查询或者按天查询(**Monthly** | **Daily**)', + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + 'example' => 'Monthly', + ], + ], + [ + 'name' => 'Year', + 'in' => 'query', + 'schema' => [ + 'description' => '年份', + 'type' => 'integer', + 'format' => 'int32', + 'required' => true, + 'docRequired' => true, + 'example' => '2019', + ], + ], + [ + 'name' => 'Month', + 'in' => 'query', + 'schema' => [ + 'description' => '月份', + 'type' => 'integer', + 'format' => 'int32', + 'required' => true, + 'docRequired' => true, + 'example' => '12', + ], + ], + [ + 'name' => 'Day', + 'in' => 'query', + 'schema' => [ + 'description' => '日期', + 'type' => 'integer', + 'format' => 'int32', + 'required' => false, + 'example' => '20', + ], + ], + [ + 'name' => 'PageNumber', + 'in' => 'query', + 'schema' => [ + 'description' => '分页序号，默认1。', + 'type' => 'integer', + 'format' => 'int32', + 'required' => false, + 'example' => '1', + ], + ], + [ + 'name' => 'PageSize', + 'in' => 'query', + 'schema' => [ + 'description' => '分页大小，默认50，最大100。', + 'type' => 'integer', + 'format' => 'int32', + 'required' => false, + 'example' => '50', + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'type' => 'object', + 'properties' => [ + 'HttpStatusCode' => [ + 'description' => 'HTTP状态码', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '200', + ], + 'Code' => [ + 'description' => '响应码', + 'type' => 'string', + 'example' => 'OK', + ], + 'Message' => [ + 'description' => '响应信息', + 'type' => 'string', + 'example' => '无', + ], + 'RequestId' => [ + 'description' => '请求ID', + 'type' => 'string', + 'example' => 'BF268B34-09C2-43FD-BAC4-5D31EA633111', + ], + 'Success' => [ + 'description' => '是否成功', + 'type' => 'boolean', + 'example' => 'true', + ], + 'SummaryReport' => [ + 'description' => '当天或当月的汇总报表', + 'type' => 'object', + 'properties' => [ + 'Day' => [ + 'description' => '日期', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '20', + ], + 'Year' => [ + 'description' => '年份', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '2018', + ], + 'InboundDurationByMinute' => [ + 'description' => '呼入通话时长/分钟', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '47', + ], + 'OutboundCount' => [ + 'description' => '呼出接通次数', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '65', + ], + 'OutboundDurationByMinute' => [ + 'description' => '呼出通话时长/分钟', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '3390', + ], + 'InboundCount' => [ + 'description' => '呼入接通次数', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '1', + ], + 'Month' => [ + 'description' => '月份', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '10', + ], + ], + ], + 'NumberReports' => [ + 'description' => '号码计量数据报表', + 'type' => 'object', + 'properties' => [ + 'PageNumber' => [ + 'description' => '分页序号', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '1', + ], + 'PageSize' => [ + 'description' => '分页大小', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '50', + ], + 'TotalCount' => [ + 'description' => '个数', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '22', + ], + 'List' => [ + 'type' => 'object', + 'itemNode' => true, + 'properties' => [ + 'NumberReport' => [ + 'description' => '号码报表列表', + 'type' => 'array', + 'items' => [ + 'type' => 'object', + 'properties' => [ + 'Day' => [ + 'description' => '日期', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '31', + ], + 'Year' => [ + 'description' => '年份', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '2018', + ], + 'InboundDurationByMinute' => [ + 'description' => '呼入通话时长/分钟', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'OutboundCount' => [ + 'description' => '呼出接通次数', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '18', + ], + 'OutboundDurationByMinute' => [ + 'description' => '呼出通话时长/分钟', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '2108', + ], + 'Number' => [ + 'description' => '号码', + 'type' => 'string', + 'example' => '07318888****', + ], + 'InboundCount' => [ + 'description' => '呼入接通次数', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'Month' => [ + 'description' => '月份', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '10', + ], + ], + ], + ], + ], + ], + ], + ], + ], + ], + ], + ], + 'errorCodes' => [], + 'responseDemo' => '[{"type":"json","example":"{\\n \\"HttpStatusCode\\": 200,\\n \\"Code\\": \\"OK\\",\\n \\"Message\\": \\"无\\",\\n \\"RequestId\\": \\"BF268B34-09C2-43FD-BAC4-5D31EA633111\\",\\n \\"Success\\": true,\\n \\"SummaryReport\\": {\\n \\"Day\\": 20,\\n \\"Year\\": 2018,\\n \\"InboundDurationByMinute\\": 47,\\n \\"OutboundCount\\": 65,\\n \\"OutboundDurationByMinute\\": 3390,\\n \\"InboundCount\\": 1,\\n \\"Month\\": 10\\n },\\n \\"NumberReports\\": {\\n \\"PageNumber\\": 1,\\n \\"PageSize\\": 50,\\n \\"TotalCount\\": 22,\\n \\"List\\": {\\n \\"NumberReport\\": [\\n {\\n \\"Day\\": 31,\\n \\"Year\\": 2018,\\n \\"InboundDurationByMinute\\": 0,\\n \\"OutboundCount\\": 18,\\n \\"OutboundDurationByMinute\\": 2108,\\n \\"Number\\": \\"07318888****\\",\\n \\"InboundCount\\": 0,\\n \\"Month\\": 10\\n }\\n ]\\n }\\n }\\n}","errorExample":""},{"type":"xml","example":"<NumberReports>\\n <TotalCount>22</TotalCount>\\n <PageSize>50</PageSize>\\n <PageNumber>1</PageNumber>\\n <List>\\n <NumberReport>\\n <InboundCount>0</InboundCount>\\n <InboundDurationByMinute>0</InboundDurationByMinute>\\n <Month>10</Month>\\n <OutboundDurationByMinute>2108</OutboundDurationByMinute>\\n <Year>2018</Year>\\n <Number>07318888****</Number>\\n <OutboundCount>18</OutboundCount>\\n <Day>31</Day>\\n </NumberReport>\\n </List>\\n</NumberReports>\\n<SummaryReport>\\n <InboundCount>1</InboundCount>\\n <InboundDurationByMinute>47</InboundDurationByMinute>\\n <Month>10</Month>\\n <OutboundDurationByMinute>3390</OutboundDurationByMinute>\\n <Year>2018</Year>\\n <OutboundCount>65</OutboundCount>\\n <Day>20</Day>\\n</SummaryReport>\\n<Message>无</Message>\\n<RequestId>BF268B34-09C2-43FD-BAC4-5D31EA633111</RequestId>\\n<HttpStatusCode>200</HttpStatusCode>\\n<Code>OK</Code>\\n<Success>true</Success>","errorExample":""}]', + 'title' => '查询号码呼叫计量数据列表', + 'requestParamsDescription' => ' ', + 'responseParamsDescription' => ' ', + 'extraInfo' => ' ', + ], + 'GetInstanceSummaryReport' => [ + 'summary' => '实例汇总报表。', + 'methods' => [ + 'post', + 'get', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + [ + 'BearerToken' => [], + ], + ], + 'operationType' => 'read', + 'deprecated' => false, + 'systemTags' => [ + 'operationType' => 'get', + 'riskType' => 'none', + 'chargeType' => 'free', + 'abilityTreeNodes' => [ + 'FEATUREcccD5GAHN', + ], + ], + 'parameters' => [ + [ + 'name' => 'InstanceId', + 'in' => 'query', + 'schema' => [ + 'description' => '呼叫中心实例ID', + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + 'example' => 'b0eb2742-f37e-4c67-82d4-25c651c1c450', + ], + ], + [ + 'name' => 'StartTime', + 'in' => 'query', + 'schema' => [ + 'description' => '起始日期，格式yyyy-MM-dd HH:mm:ss，不得早于6个月前的时间点。', + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + 'example' => '2019-09-09 11:11:11', + ], + ], + [ + 'name' => 'EndTime', + 'in' => 'query', + 'schema' => [ + 'description' => '终止日期，格式yyyy-MM-dd HH:mm:ss。', + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + 'example' => '2019-09-09 11:11:11', + ], + ], + [ + 'name' => 'PageNumber', + 'in' => 'query', + 'schema' => [ + 'description' => '分页序号', + 'type' => 'integer', + 'format' => 'int32', + 'required' => false, + 'example' => '1', + ], + ], + [ + 'name' => 'PageSize', + 'in' => 'query', + 'schema' => [ + 'description' => '分页大小', + 'type' => 'integer', + 'format' => 'int32', + 'required' => false, + 'example' => '2', + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'type' => 'object', + 'properties' => [ + 'HttpStatusCode' => [ + 'description' => 'HTTP状态码', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '200', + ], + 'Code' => [ + 'description' => '响应码', + 'type' => 'string', + 'example' => 'OK', + ], + 'Message' => [ + 'description' => '响应信息', + 'type' => 'string', + 'example' => '无', + ], + 'RequestId' => [ + 'description' => '请求ID', + 'type' => 'string', + 'example' => '24BE19E8-BF7D-4992-A35E-15EBA874F2E5', + ], + 'Success' => [ + 'description' => '是否成功', + 'type' => 'boolean', + 'example' => 'true', + ], + 'InstanceSummaryReport' => [ + 'description' => '报表', + 'type' => 'object', + 'properties' => [ + 'InstanceId' => [ + 'description' => '呼叫中心实例ID', + 'type' => 'string', + 'example' => 'b0eb2742-f37e-4c67-82d4-25c651c1c450', + ], + 'Overall' => [ + 'description' => '整体指标', + 'type' => 'object', + 'properties' => [ + 'TotalLoggedInTime' => [ + 'description' => '总登录时长，单位秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '46914', + ], + 'TotalTalkTime' => [ + 'description' => '总通话时长，单位秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '109', + ], + 'OccupancyRate' => [ + 'description' => '座席利用率，单位%。', + 'type' => 'number', + 'format' => 'float', + 'example' => '0.003922070376574993', + ], + 'TotalWorkTime' => [ + 'description' => '总话后处理时长，单位秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '75', + ], + 'MaxWorkTime' => [ + 'description' => '最大话后处理时长，单位秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '16', + ], + 'AverageWorkTime' => [ + 'description' => '平均话后处理时长，单位秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '9', + ], + 'AverageTalkTime' => [ + 'description' => '平均通话时长，单位秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '13', + ], + 'SatisfactionIndex' => [ + 'description' => '满意度指数，单位%。', + 'type' => 'number', + 'format' => 'float', + 'example' => '0', + ], + 'SatisfactionSurveysOffered' => [ + 'description' => '满意度调查发送次数。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '1', + ], + 'SatisfactionSurveysResponded' => [ + 'description' => '满意度调查响应次数。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'MaxReadyTime' => [ + 'description' => '最大就绪时长，单位为秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '21194', + ], + 'AverageReadyTime' => [ + 'description' => '平均就绪时长，单位为秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '1608', + ], + 'TotalBreakTime' => [ + 'description' => '总小休时长，单位为秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '1', + ], + 'TotalReadyTime' => [ + 'description' => '总就绪时长，单位为秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '46644', + ], + 'MaxTalkTime' => [ + 'description' => '最大通话时长，单位秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '51', + ], + 'TotalCalls' => [ + 'description' => '总电话接待量。包括应答的呼入电话和接通的呼出电话。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '8', + ], + ], + ], + 'Inbound' => [ + 'description' => '呼入指标', + 'type' => 'object', + 'properties' => [ + 'CallsIncomingLine' => [ + 'description' => '电话进线量。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'AverageRingTime' => [ + 'description' => '平均振铃时长，单位秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'CallsHandled' => [ + 'description' => '电话应答数。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'TotalWorkTime' => [ + 'description' => '总话后处理时长，单位秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'CallsAbandonedInIVR' => [ + 'description' => 'IVR放弃量,即电话进入IVR流程之后在IVR环节放弃。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'MaxWorkTime' => [ + 'description' => '最大话后处理时长，单位秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'AverageWaitTime' => [ + 'description' => '平均等待时长，平均每通电话的坐席接起时等待时长。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'CallsIncomingQueue' => [ + 'description' => '技能组进线量,即电话进入技能组量。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'AverageWorkTime' => [ + 'description' => '平均话后处理时长，单位秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'SatisfactionIndex' => [ + 'description' => '满意度指数，单位%。', + 'type' => 'number', + 'format' => 'float', + 'example' => '0', + ], + 'TotalWaitTime' => [ + 'description' => '总等待时长，等待时长是指来电进入队列开始算到坐席接起之间的耗时。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'TotalRingTime' => [ + 'description' => '总振铃时长，单位秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'MaxTalkTime' => [ + 'description' => '最大通话时长，单位秒。', + 'type' => 'string', + 'example' => '0', + ], + 'MaxRingTime' => [ + 'description' => '最大振铃时长，单位秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'CallsIncomingIVR' => [ + 'description' => 'IVR进线量,即电话进入IVR流程。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'TotalTalkTime' => [ + 'description' => '总通话时长，单位秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'CallsOffered' => [ + 'description' => '电话呼入数。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'MaxWaitTime' => [ + 'description' => '最大等待时长，所有坐席接起通话里面最大等待时长。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'ServiceLevel20' => [ + 'description' => '服务水平，单位%。', + 'type' => 'number', + 'format' => 'float', + 'example' => '0', + ], + 'AverageTalkTime' => [ + 'description' => '平均通话时长，单位秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'SatisfactionSurveysOffered' => [ + 'description' => '满意度调查发送次数。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'HandleRate' => [ + 'description' => '应答率，单位%。', + 'type' => 'number', + 'format' => 'float', + 'example' => '0', + ], + 'SatisfactionSurveysResponded' => [ + 'description' => '满意度调查响应次数。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'CallsAbandonedInQueue' => [ + 'description' => '队列放弃量,即电话进入技能组之后在排队环节放弃。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + ], + ], + 'Outbound' => [ + 'description' => '呼出指标', + 'type' => 'object', + 'properties' => [ + 'TotalTalkTime' => [ + 'description' => '总通话时长，单位秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '109', + ], + 'MaxDialingTime' => [ + 'description' => '最大拨号时长，单位秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '22', + ], + 'CallsDialed' => [ + 'description' => '电话拨号量。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '10', + ], + 'CallsAnswered' => [ + 'description' => '电话接通量。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '8', + ], + 'AnswerRate' => [ + 'description' => '接通率，单位%。', + 'type' => 'number', + 'format' => 'float', + 'example' => '0.800000011920929', + ], + 'TotalWorkTime' => [ + 'description' => '总话后处理时长，单位秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '75', + ], + 'MaxWorkTime' => [ + 'description' => '最大话后处理时长，单位秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '16', + ], + 'TotalDialingTime' => [ + 'description' => '总拨号时长，单位秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '135', + ], + 'AverageTalkTime' => [ + 'description' => '平均通话时长，单位秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '13', + ], + 'AverageWorkTime' => [ + 'description' => '平均话后处理时长，单位秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '9', + ], + 'SatisfactionIndex' => [ + 'description' => '满意度指数，单位%。', + 'type' => 'number', + 'format' => 'float', + 'example' => '0', + ], + 'SatisfactionSurveysOffered' => [ + 'description' => '满意度调查发送次数。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '1', + ], + 'SatisfactionSurveysResponded' => [ + 'description' => '满意度调查响应次数。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'MaxTalkTime' => [ + 'description' => '最大通话时长，单位秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '51', + ], + 'AverageDialingTime' => [ + 'description' => '平均拨号时长，单位秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '13', + ], + ], + ], + ], + ], + ], + ], + ], + ], + 'responseDemo' => '[{"type":"json","example":"{\\n \\"HttpStatusCode\\": 200,\\n \\"Code\\": \\"OK\\",\\n \\"Message\\": \\"无\\",\\n \\"RequestId\\": \\"24BE19E8-BF7D-4992-A35E-15EBA874F2E5\\",\\n \\"Success\\": true,\\n \\"InstanceSummaryReport\\": {\\n \\"InstanceId\\": \\"b0eb2742-f37e-4c67-82d4-25c651c1c450\\",\\n \\"Overall\\": {\\n \\"TotalLoggedInTime\\": 46914,\\n \\"TotalTalkTime\\": 109,\\n \\"OccupancyRate\\": 0.003922070376574993,\\n \\"TotalWorkTime\\": 75,\\n \\"MaxWorkTime\\": 16,\\n \\"AverageWorkTime\\": 9,\\n \\"AverageTalkTime\\": 13,\\n \\"SatisfactionIndex\\": 0,\\n \\"SatisfactionSurveysOffered\\": 1,\\n \\"SatisfactionSurveysResponded\\": 0,\\n \\"MaxReadyTime\\": 21194,\\n \\"AverageReadyTime\\": 1608,\\n \\"TotalBreakTime\\": 1,\\n \\"TotalReadyTime\\": 46644,\\n \\"MaxTalkTime\\": 51,\\n \\"TotalCalls\\": 8\\n },\\n \\"Inbound\\": {\\n \\"CallsIncomingLine\\": 0,\\n \\"AverageRingTime\\": 0,\\n \\"CallsHandled\\": 0,\\n \\"TotalWorkTime\\": 0,\\n \\"CallsAbandonedInIVR\\": 0,\\n \\"MaxWorkTime\\": 0,\\n \\"AverageWaitTime\\": 0,\\n \\"CallsIncomingQueue\\": 0,\\n \\"AverageWorkTime\\": 0,\\n \\"SatisfactionIndex\\": 0,\\n \\"TotalWaitTime\\": 0,\\n \\"TotalRingTime\\": 0,\\n \\"MaxTalkTime\\": \\"0\\",\\n \\"MaxRingTime\\": 0,\\n \\"CallsIncomingIVR\\": 0,\\n \\"TotalTalkTime\\": 0,\\n \\"CallsOffered\\": 0,\\n \\"MaxWaitTime\\": 0,\\n \\"ServiceLevel20\\": 0,\\n \\"AverageTalkTime\\": 0,\\n \\"SatisfactionSurveysOffered\\": 0,\\n \\"HandleRate\\": 0,\\n \\"SatisfactionSurveysResponded\\": 0,\\n \\"CallsAbandonedInQueue\\": 0\\n },\\n \\"Outbound\\": {\\n \\"TotalTalkTime\\": 109,\\n \\"MaxDialingTime\\": 22,\\n \\"CallsDialed\\": 10,\\n \\"CallsAnswered\\": 8,\\n \\"AnswerRate\\": 0.800000011920929,\\n \\"TotalWorkTime\\": 75,\\n \\"MaxWorkTime\\": 16,\\n \\"TotalDialingTime\\": 135,\\n \\"AverageTalkTime\\": 13,\\n \\"AverageWorkTime\\": 9,\\n \\"SatisfactionIndex\\": 0,\\n \\"SatisfactionSurveysOffered\\": 1,\\n \\"SatisfactionSurveysResponded\\": 0,\\n \\"MaxTalkTime\\": 51,\\n \\"AverageDialingTime\\": 13\\n }\\n }\\n}","errorExample":""},{"type":"xml","example":"<code>OK</code>\\n<requestId>24BE19E8-BF7D-4992-A35E-15EBA874F2E5</requestId>\\n<success>true</success>\\n<instanceSummaryReport>\\n <instanceId>b0eb2742-f37e-4c67-82d4-25c651c1c450</instanceId>\\n <inbound>\\n <callsIncomingLine>0</callsIncomingLine>\\n <callsIncomingIVR>0</callsIncomingIVR>\\n <callsAbandonedInIVR>0</callsAbandonedInIVR>\\n <callsIncomingQueue>0</callsIncomingQueue>\\n <callsAbandonedInQueue>0</callsAbandonedInQueue>\\n <maxTalkTime>0</maxTalkTime>\\n <averageTalkTime>0</averageTalkTime>\\n <totalWorkTime>0</totalWorkTime>\\n <callsOffered>0</callsOffered>\\n <callsHandled>0</callsHandled>\\n <serviceLevel20>0</serviceLevel20>\\n <averageRingTime>0</averageRingTime>\\n <satisfactionSurveysResponded>0</satisfactionSurveysResponded>\\n <satisfactionIndex>0</satisfactionIndex>\\n <totalRingTime>0</totalRingTime>\\n <totalTalkTime>0</totalTalkTime>\\n <maxWorkTime>0</maxWorkTime>\\n <averageWorkTime>0</averageWorkTime>\\n <satisfactionSurveysOffered>0</satisfactionSurveysOffered>\\n <handleRate>0</handleRate>\\n <maxRingTime>0</maxRingTime>\\n <maxWaitTime>0</maxWaitTime>\\n <averageWaitTime>0</averageWaitTime>\\n <totalWaitTime>0</totalWaitTime>\\n </inbound>\\n <outbound>\\n <maxTalkTime>51</maxTalkTime>\\n <averageTalkTime>13</averageTalkTime>\\n <totalWorkTime>75</totalWorkTime>\\n <maxDialingTime>22</maxDialingTime>\\n <callsDialed>10</callsDialed>\\n <averageDialingTime>13</averageDialingTime>\\n <satisfactionSurveysResponded>0</satisfactionSurveysResponded>\\n <satisfactionIndex>0</satisfactionIndex>\\n <totalDialingTime>135</totalDialingTime>\\n <answerRate>0.800000011920929</answerRate>\\n <callsAnswered>8</callsAnswered>\\n <totalTalkTime>109</totalTalkTime>\\n <maxWorkTime>16</maxWorkTime>\\n <averageWorkTime>9</averageWorkTime>\\n <satisfactionSurveysOffered>1</satisfactionSurveysOffered>\\n </outbound>\\n <overall>\\n <maxReadyTime>21194</maxReadyTime>\\n <maxTalkTime>51</maxTalkTime>\\n <averageTalkTime>13</averageTalkTime>\\n <totalWorkTime>75</totalWorkTime>\\n <totalLoggedInTime>46914</totalLoggedInTime>\\n <totalReadyTime>46644</totalReadyTime>\\n <totalBreakTime>1</totalBreakTime>\\n <satisfactionSurveysResponded>0</satisfactionSurveysResponded>\\n <satisfactionIndex>0</satisfactionIndex>\\n <totalCalls>8</totalCalls>\\n <averageReadyTime>1608</averageReadyTime>\\n <totalTalkTime>109</totalTalkTime>\\n <maxWorkTime>16</maxWorkTime>\\n <averageWorkTime>9</averageWorkTime>\\n <occupancyRate>0.003922070376574993</occupancyRate>\\n <satisfactionSurveysOffered>1</satisfactionSurveysOffered>\\n </overall>\\n</instanceSummaryReport>\\n<httpStatusCode>200</httpStatusCode>","errorExample":""}]', + 'title' => '实例汇总报表', + 'requestParamsDescription' => ' ', + 'responseParamsDescription' => ' ', + 'extraInfo' => ' ', + ], + 'GetInstanceSummaryReportByInterval' => [ + 'summary' => '调用GetInstanceSummaryReportByInterval汇总实例分段报表。', + 'methods' => [ + 'post', + 'get', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + [ + 'BearerToken' => [], + ], + ], + 'operationType' => 'read', + 'deprecated' => false, + 'systemTags' => [ + 'operationType' => 'get', + 'riskType' => 'none', + 'chargeType' => 'free', + 'abilityTreeNodes' => [ + 'FEATUREcccD5GAHN', + ], + ], + 'parameters' => [ + [ + 'name' => 'InstanceId', + 'in' => 'query', + 'schema' => [ + 'description' => '呼叫中心实例ID', + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + 'example' => 'b0eb2742-f37e-4c67-82d4-25c651c1c450', + ], + ], + [ + 'name' => 'Interval', + 'in' => 'query', + 'schema' => [ + 'description' => '间隔类型。'."\n" + ."\n" + .'- Daily:天'."\n" + .'- Minute5:5分钟', + 'type' => 'string', + 'required' => false, + 'example' => 'Daily', + ], + ], + [ + 'name' => 'StartTime', + 'in' => 'query', + 'schema' => [ + 'description' => '起始日期，格式yyyy-MM-dd HH:mm:ss，不得早于6个月前的时间点', + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + 'example' => '2019-09-09 11:11:11', + ], + ], + [ + 'name' => 'EndTime', + 'in' => 'query', + 'schema' => [ + 'description' => '终止日期，格式yyyy-MM-dd HH:mm:ss', + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + 'example' => '2019-09-09 11:11:11', + ], + ], + [ + 'name' => 'PageNumber', + 'in' => 'query', + 'schema' => [ + 'description' => '分页序号', + 'type' => 'integer', + 'format' => 'int32', + 'required' => false, + 'example' => '1', + ], + ], + [ + 'name' => 'PageSize', + 'in' => 'query', + 'schema' => [ + 'description' => '分页大小', + 'type' => 'integer', + 'format' => 'int32', + 'required' => false, + 'example' => '2', + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'type' => 'object', + 'properties' => [ + 'HttpStatusCode' => [ + 'description' => 'HTTP状态码', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '200', + ], + 'Code' => [ + 'description' => '响应码', + 'type' => 'string', + 'example' => 'OK', + ], + 'Message' => [ + 'description' => '响应信息', + 'type' => 'string', + 'example' => '无', + ], + 'RequestId' => [ + 'description' => '请求ID', + 'type' => 'string', + 'example' => '01B12EE4-6AF2-4730-8B78-EC15F4E5C025', + ], + 'Success' => [ + 'description' => '是否成功', + 'type' => 'boolean', + 'example' => 'true', + ], + 'InstanceTimeIntervalReport' => [ + 'description' => '报表', + 'type' => 'object', + 'properties' => [ + 'InstanceId' => [ + 'description' => '呼叫中心实例ID。', + 'type' => 'string', + 'example' => 'b0eb2742-f37e-4c67-82d4-25c651c1c450', + ], + 'IntervalList' => [ + 'type' => 'object', + 'itemNode' => true, + 'properties' => [ + 'InstanceSummaryReport' => [ + 'description' => '分段报表。', + 'type' => 'array', + 'items' => [ + 'type' => 'object', + 'properties' => [ + 'InstanceId' => [ + 'description' => '呼叫中心实例ID。', + 'type' => 'string', + 'example' => 'b0eb2742-f37e-4c67-82d4-25c651c1c450', + ], + 'Timestamp' => [ + 'description' => '分段统计的开始时间。', + 'type' => 'string', + 'example' => '2020-11-14 10:45:00', + ], + 'Overall' => [ + 'description' => '整体指标。', + 'type' => 'object', + 'properties' => [ + 'TotalLoggedInTime' => [ + 'description' => '总登录时长，单位秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '49', + ], + 'TotalTalkTime' => [ + 'description' => '总通话时长，单位秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '6', + ], + 'OccupancyRate' => [ + 'description' => '座席利用率。', + 'type' => 'number', + 'format' => 'float', + 'example' => '0.44897958636283275', + ], + 'TotalWorkTime' => [ + 'description' => '总话后处理时长，单位秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '16', + ], + 'MaxWorkTime' => [ + 'description' => '最大话后处理时长，单位秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '16', + ], + 'AverageWorkTime' => [ + 'description' => '平均话后处理时长，单位秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '16', + ], + 'AverageTalkTime' => [ + 'description' => '平均通话时长，单位秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '6', + ], + 'SatisfactionIndex' => [ + 'description' => '满意度指数。', + 'type' => 'number', + 'format' => 'float', + 'example' => '1', + ], + 'SatisfactionSurveysOffered' => [ + 'description' => '满意度调查发送次数。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '1', + ], + 'SatisfactionSurveysResponded' => [ + 'description' => '满意度调查响应次数。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '1', + ], + 'MaxReadyTime' => [ + 'description' => '最大就绪时长，单位为秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '12', + ], + 'AverageReadyTime' => [ + 'description' => '平均就绪时长，单位为秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '6', + ], + 'TotalBreakTime' => [ + 'description' => '总小休时长，单位为秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'TotalReadyTime' => [ + 'description' => '总就绪时长，单位为秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '12', + ], + 'MaxTalkTime' => [ + 'description' => '最大通话时长，单位秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '6', + ], + 'TotalCalls' => [ + 'description' => '总电话接待量。包括应答的呼入电话和接通的呼出电话。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '1', + ], + ], + ], + 'Inbound' => [ + 'description' => '呼入指标。', + 'type' => 'object', + 'properties' => [ + 'CallsIncomingLine' => [ + 'description' => '电话进线量。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'AverageRingTime' => [ + 'description' => '平均振铃时长，单位秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'CallsHandled' => [ + 'description' => '电话应答数。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'TotalWorkTime' => [ + 'description' => '总话后处理时长，单位秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'CallsAbandonedInIVR' => [ + 'description' => 'IVR放弃量,即电话进入IVR流程之后在IVR环节放弃。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'MaxWorkTime' => [ + 'description' => '最大话后处理时长，单位秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'AverageWaitTime' => [ + 'description' => '平均等待时长(等待时长=振铃时长+队列等待时长)，单位秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'CallsIncomingQueue' => [ + 'description' => '技能组进线量,即电话进入技能组量。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'AverageWorkTime' => [ + 'description' => '平均话后处理时长，单位秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'SatisfactionIndex' => [ + 'description' => '满意度指数。', + 'type' => 'number', + 'format' => 'float', + 'example' => '0', + ], + 'TotalWaitTime' => [ + 'description' => '总等待时长(等待时长=振铃时长+队列等待时长)，单位秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'TotalRingTime' => [ + 'description' => '总振铃时长，单位秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'MaxTalkTime' => [ + 'description' => '最大通话时长，单位秒。', + 'type' => 'string', + 'example' => '0', + ], + 'MaxRingTime' => [ + 'description' => '最大振铃时长，单位秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'CallsIncomingIVR' => [ + 'description' => 'IVR进线量,即电话进入IVR流程。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'TotalTalkTime' => [ + 'description' => '总通话时长，单位秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'CallsOffered' => [ + 'description' => '电话呼入数。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'MaxWaitTime' => [ + 'description' => '最大等待时长(等待时长=振铃时长+队列等待时长)，单位秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'ServiceLevel20' => [ + 'description' => '20s应答率。', + 'type' => 'number', + 'format' => 'float', + 'example' => '0', + ], + 'AverageTalkTime' => [ + 'description' => '平均通话时长，单位秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'SatisfactionSurveysOffered' => [ + 'description' => '满意度调查发送次数。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'HandleRate' => [ + 'description' => '应答率。', + 'type' => 'number', + 'format' => 'float', + 'example' => '0', + ], + 'SatisfactionSurveysResponded' => [ + 'description' => '满意度调查响应次数。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'CallsAbandonedInQueue' => [ + 'description' => '队列放弃量,即电话进入技能组之后在排队环节放弃。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + ], + ], + 'Outbound' => [ + 'description' => '呼出指标。', + 'type' => 'object', + 'properties' => [ + 'TotalTalkTime' => [ + 'description' => '总通话时长，单位秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '6', + ], + 'MaxDialingTime' => [ + 'description' => '最大拨号时长，单位秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '15', + ], + 'CallsDialed' => [ + 'description' => '电话拨号量。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '1', + ], + 'CallsAnswered' => [ + 'description' => '电话接通量。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '1', + ], + 'AnswerRate' => [ + 'description' => '接通率。', + 'type' => 'number', + 'format' => 'float', + 'example' => '1', + ], + 'TotalWorkTime' => [ + 'description' => '总话后处理时长，单位秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '16', + ], + 'MaxWorkTime' => [ + 'description' => '最大话后处理时长，单位秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '16', + ], + 'TotalDialingTime' => [ + 'description' => '总拨号时长，单位秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '15', + ], + 'AverageTalkTime' => [ + 'description' => '平均通话时长，单位秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '6', + ], + 'AverageWorkTime' => [ + 'description' => '平均话后处理时长，单位秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '16', + ], + 'SatisfactionIndex' => [ + 'description' => '满意度指数。', + 'type' => 'number', + 'format' => 'float', + 'example' => '1', + ], + 'SatisfactionSurveysOffered' => [ + 'description' => '满意度调查发送次数。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '1', + ], + 'SatisfactionSurveysResponded' => [ + 'description' => '满意度调查响应次数。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '1', + ], + 'MaxTalkTime' => [ + 'description' => '最大通话时长，单位秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '6', + ], + 'AverageDialingTime' => [ + 'description' => '平均拨号时长，单位秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '15', + ], + ], + ], + ], + ], + ], + ], + ], + ], + ], + ], + ], + ], + ], + 'responseDemo' => '[{"type":"json","example":"{\\n \\"HttpStatusCode\\": 200,\\n \\"Code\\": \\"OK\\",\\n \\"Message\\": \\"无\\",\\n \\"RequestId\\": \\"01B12EE4-6AF2-4730-8B78-EC15F4E5C025\\",\\n \\"Success\\": true,\\n \\"InstanceTimeIntervalReport\\": {\\n \\"InstanceId\\": \\"b0eb2742-f37e-4c67-82d4-25c651c1c450\\",\\n \\"IntervalList\\": {\\n \\"InstanceSummaryReport\\": [\\n {\\n \\"InstanceId\\": \\"b0eb2742-f37e-4c67-82d4-25c651c1c450\\",\\n \\"Timestamp\\": \\"2020-11-14 10:45:00\\",\\n \\"Overall\\": {\\n \\"TotalLoggedInTime\\": 49,\\n \\"TotalTalkTime\\": 6,\\n \\"OccupancyRate\\": 0.44897958636283275,\\n \\"TotalWorkTime\\": 16,\\n \\"MaxWorkTime\\": 16,\\n \\"AverageWorkTime\\": 16,\\n \\"AverageTalkTime\\": 6,\\n \\"SatisfactionIndex\\": 1,\\n \\"SatisfactionSurveysOffered\\": 1,\\n \\"SatisfactionSurveysResponded\\": 1,\\n \\"MaxReadyTime\\": 12,\\n \\"AverageReadyTime\\": 6,\\n \\"TotalBreakTime\\": 0,\\n \\"TotalReadyTime\\": 12,\\n \\"MaxTalkTime\\": 6,\\n \\"TotalCalls\\": 1\\n },\\n \\"Inbound\\": {\\n \\"CallsIncomingLine\\": 0,\\n \\"AverageRingTime\\": 0,\\n \\"CallsHandled\\": 0,\\n \\"TotalWorkTime\\": 0,\\n \\"CallsAbandonedInIVR\\": 0,\\n \\"MaxWorkTime\\": 0,\\n \\"AverageWaitTime\\": 0,\\n \\"CallsIncomingQueue\\": 0,\\n \\"AverageWorkTime\\": 0,\\n \\"SatisfactionIndex\\": 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+ 'extraInfo' => ' ', + ], + 'GetInstanceSummaryReportSinceMidnight' => [ + 'summary' => '实例当日的汇总报表。', + 'methods' => [ + 'post', + 'get', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + [ + 'BearerToken' => [], + ], + ], + 'operationType' => 'read', + 'deprecated' => false, + 'systemTags' => [ + 'operationType' => 'get', + 'riskType' => 'none', + 'chargeType' => 'free', + 'abilityTreeNodes' => [ + 'FEATUREcccD5GAHN', + ], + ], + 'parameters' => [ + [ + 'name' => 'InstanceId', + 'in' => 'query', + 'schema' => [ + 'description' => '呼叫中心实例ID', + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + 'example' => 'b0eb2742-f37e-4c67-82d4-25c651c1xxxx', + ], + ], + [ + 'name' => 'PageNumber', + 'in' => 'query', + 'schema' => [ + 'description' => '分页序号', + 'type' => 'integer', + 'format' => 'int32', + 'required' => false, + 'example' => '1', + ], + ], + [ + 'name' => 'PageSize', + 'in' => 'query', + 'schema' => [ + 'description' => 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'日期，格式yyyy-MM-dd HH:mm:ss', + 'type' => 'string', + 'example' => '2018-09-13 00:00:00', + ], + 'Overall' => [ + 'description' => '整体指标', + 'type' => 'object', + 'properties' => [ + 'TotalLoggedInTime' => [ + 'description' => '总登录时长，单位秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'TotalTalkTime' => [ + 'description' => '总通话时长，单位秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'OccupancyRate' => [ + 'description' => '座席利用率，单位%。', + 'type' => 'number', + 'format' => 'float', + 'example' => '0', + ], + 'TotalWorkTime' => [ + 'description' => '总话后处理时长，单位秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'MaxWorkTime' => [ + 'description' => '最大话后处理时长，单位秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'AverageWorkTime' => [ + 'description' => '平均话后处理时长，单位秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'AverageTalkTime' => [ + 'description' => '平均通话时长，单位秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'SatisfactionIndex' => [ + 'description' => '满意度指数，单位%。', + 'type' => 'number', + 'format' => 'float', + 'example' => '0', + ], + 'SatisfactionSurveysOffered' => [ + 'description' => '满意度调查发送次数。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'SatisfactionSurveysResponded' => [ + 'description' => '满意度调查响应次数。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'MaxReadyTime' => [ + 'description' => '最大就绪时长，单位为秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'AverageReadyTime' => [ + 'description' => '平均就绪时长，单位为秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'TotalBreakTime' => [ + 'description' => '总小休时长，单位为秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'TotalReadyTime' => [ + 'description' => '总就绪时长，单位为秒。', + 'type' => 'integer', + 'format' => 'int64', + 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'description' => '最大通话时长，单位秒。', + 'type' => 'string', + 'example' => '0', + ], + 'MaxRingTime' => [ + 'description' => '最大振铃时长，单位秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'CallsIncomingIVR' => [ + 'description' => 'IVR进线量,即电话进入IVR流程。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'TotalTalkTime' => [ + 'description' => '总通话时长，单位秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'CallsOffered' => [ + 'description' => '电话呼入数。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'MaxWaitTime' => [ + 'description' => '最大等待时长，所有坐席接起通话里面最大等待时长。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'ServiceLevel20' => [ + 'description' => '服务水平，单位%。', + 'type' => 'number', + 'format' => 'float', + 'example' => '0', + ], + 'AverageTalkTime' => [ + 'description' => '平均通话时长，单位秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 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'example' => '0', + ], + 'CallsAnswered' => [ + 'description' => '电话接通量。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'AnswerRate' => [ + 'description' => '接通率，单位%。', + 'type' => 'number', + 'format' => 'float', + 'example' => '0', + ], + 'TotalWorkTime' => [ + 'description' => '总话后处理时长，单位秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'MaxWorkTime' => [ + 'description' => '最大话后处理时长，单位秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'TotalDialingTime' => [ + 'description' => '总拨号时长，单位秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'AverageTalkTime' => [ + 'description' => '平均通话时长，单位秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'AverageWorkTime' => [ + 'description' => '平均话后处理时长，单位秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'SatisfactionIndex' => [ + 'description' => '满意度指数，单位%。', + 'type' => 'number', + 'format' => 'float', + 'example' => '0', + ], + 'SatisfactionSurveysOffered' => [ + 'description' => '满意度调查发送次数。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'SatisfactionSurveysResponded' => [ + 'description' => '满意度调查响应次数。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'MaxTalkTime' => [ + 'description' => '最大通话时长，单位秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'AverageDialingTime' => [ + 'description' => '平均拨号时长，单位秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + ], + ], + ], + ], + ], + ], + ], + ], + 'errorCodes' => [], + 'responseDemo' => '[{"type":"json","example":"{\\n \\"HttpStatusCode\\": 200,\\n \\"Code\\": \\"OK\\",\\n \\"Message\\": \\"无\\",\\n \\"RequestId\\": \\"8707EB29-BAED-4302-B999-40BA61877437\\",\\n \\"Success\\": true,\\n \\"InstanceSummaryReport\\": {\\n \\"InstanceId\\": \\"b0eb2742-f37e-4c67-82d4-25c651c1xxxx\\",\\n \\"Timestamp\\": 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<AverageDialingTime>0</AverageDialingTime>\\n <CallsAnswered>0</CallsAnswered>\\n <TotalTalkTime>0</TotalTalkTime>\\n <CallsDialed>0</CallsDialed>\\n <MaxDialingTime>0</MaxDialingTime>\\n <MaxTalkTime>0</MaxTalkTime>\\n <AverageWorkTime>0</AverageWorkTime>\\n <MaxWorkTime>0</MaxWorkTime>\\n <AverageTalkTime>0</AverageTalkTime>\\n <AnswerRate>0</AnswerRate>\\n </Outbound>\\n</InstanceSummaryReport>\\n<Code>OK</Code>\\n<Success>true</Success>","errorExample":""}]', + 'title' => '实例当日汇总报表', + 'requestParamsDescription' => ' ', + 'responseParamsDescription' => ' ', + 'extraInfo' => ' ', + ], + 'CreateUser' => [ + 'summary' => '创建用户。', + 'methods' => [ + 'post', + 'get', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + [ + 'BearerToken' => [], + ], + ], + 'operationType' => 'readAndWrite', + 'deprecated' => false, + 'systemTags' => [ + 'operationType' => 'create', + 'riskType' => 'none', + 'chargeType' => 'free', + 'abilityTreeNodes' => [ + 'FEATUREcccD5GAHN', + ], + ], + 'parameters' => [ + [ + 'name' => 'DisplayName', + 'in' => 'query', + 'schema' => [ + 'description' => '用户的全名', + 'type' => 'string', + 'required' => true, + 'example' => '张先生', + ], + ], + [ + 'name' => 'InstanceId', + 'in' => 'query', + 'schema' => [ + 'description' => '待创建用户的呼叫中心实例ID', + 'type' => 'string', + 'required' => true, + 'example' => '9cfad875-6260-4a53-ab6e-b13e3fb3****', + ], + ], + [ + 'name' => 'LoginName', + 'in' => 'query', + 'schema' => [ + 'description' => '用户登录名', + 'type' => 'string', + 'required' => true, + 'example' => 'yourUserName', + ], + ], + [ + 'name' => 'Phone', + 'in' => 'query', + 'schema' => [ + 'description' => '用户电话号码', + 'type' => 'string', + 'required' => false, + 'example' => '1886666****', + ], + ], + [ + 'name' => 'Email', + 'in' => 'query', + 'schema' => [ + 'description' => '用户电子邮件地址。'."\n" + ."\n" + .'新建成功后会发送邮件，邮件中包含呼叫中心登录地址，以及用户名密码。', + 'type' => 'string', + 'required' => true, + 'example' => '[email protected]', + ], + ], + [ + 'name' => 'PrivateOutboundNumberId', + 'in' => 'query', + 'schema' => [ + 'description' => '个人外呼号码的PhoneNumberId', + 'type' => 'string', + 'required' => false, + 'example' => 'a08d255e-12a5-48f8-93e0-6b8e1b6d****', + ], + ], + [ + 'name' => 'RoleId', + 'in' => 'query', + 'style' => 'repeatList', + 'schema' => [ + 'description' => '指定待创建用户的角色，需传入角色ID', + 'type' => 'array', + 'items' => [ + 'type' => 'string', + ], + 'required' => true, + 'example' => '4c2e158e-ddd9-464a-a3fc-338eca102***', + 'maxItems' => 99, + ], + ], + [ + 'name' => 'SkillGroupId', + 'in' => 'query', + 'style' => 'repeatList', + 'schema' => [ + 'description' => '指定待创建用户绑定的技能组ID。'."\n" + ."\n" + .'SkillGroupId.1意为只绑定到一个技能组中，如果绑定多个技能组，则需要传多个，例如 SkillGroupId.1、SkillGroupId.2、SkillGroupId.3，以此类推。', + 'type' => 'array', + 'items' => [ + 'type' => 'string', + ], + 'required' => false, + 'example' => '0ead7334-83e7-42a0-a5bd-c2ef9f18****', + 'maxItems' => 99, + ], + ], + [ + 'name' => 'SkillLevel', + 'in' => 'query', + 'style' => 'repeatList', + 'schema' => [ + 'description' => '待创建用户所加入的技能组对应的技能组等级。'."\n" + ."\n\n" + .'SkillLevel.1表示为SkillGroupId.1的技能组等级，如果SkillGroupId为多个，则SkillLevel也需要多个，并且数量需要保持一致，具体请参考下方的请求示例。', + 'type' => 'array', + 'items' => [ + 'type' => 'integer', + 'format' => 'int32', + ], + 'required' => false, + 'example' => '4', + 'maxItems' => 99, + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'type' => 'object', + 'properties' => [ + 'HttpStatusCode' => [ + 'description' => 'HTTP状态码', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '200', + ], + 'RequestId' => [ + 'description' => '请求ID', + 'type' => 'string', + 'example' => '4A2E1761-8C19-4788-BA76-6C8902A6D5E9', + ], + 'Success' => [ + 'description' => '是否成功', + 'type' => 'boolean', + 'example' => 'true', + ], + 'UserId' => [ + 'description' => '新创建的用户信息。'."\n" + ."\n\n" + .'> 这里是RAM子账号在呼叫中心实例的唯一标识并非RamId，即UUID。', + 'type' => 'string', + 'example' => '7ed274a5-6351-4dbd-9f13-6ac63c8e****', + ], + 'Code' => [ + 'description' => '响应码', + 'type' => 'string', + 'example' => 'OK', + ], + 'Message' => [ + 'description' => '响应信息', + 'type' => 'string', + 'example' => '无', + ], + ], + ], + ], + ], + 'errorCodes' => [], + 'responseDemo' => '[{"type":"json","example":"{\\n \\"HttpStatusCode\\": 200,\\n \\"RequestId\\": \\"4A2E1761-8C19-4788-BA76-6C8902A6D5E9\\",\\n \\"Success\\": true,\\n \\"UserId\\": \\"7ed274a5-6351-4dbd-9f13-6ac63c8e****\\",\\n \\"Code\\": \\"OK\\",\\n \\"Message\\": \\"无\\"\\n}","errorExample":""},{"type":"xml","example":"<Message>无</Message>\\n<RequestId>4A2E1761-8C19-4788-BA76-6C8902A6D5E9</RequestId>\\n<UserId>7ed274a5-6351-4dbd-9f13-6ac63c8e****</UserId>\\n<HttpStatusCode>200</HttpStatusCode>\\n<Code>OK</Code>\\n<Success>true</Success>","errorExample":""}]', + 'title' => '新增客服', + 'description' => '创建用户时指定密码场景：1、调用云呼叫中的CreateUser接口创建用户，然后调用RAM的UpdateLoginProfile接口指定用户密码，注意在调用UpdateLoginProfile接口时，参数PasswordResetRequired>接口指定用户密码，注意在调用UpdateLoginProfile接口时，参数PasswordResetRequired 需要设置为false用来指定首次登录不需要修改密码', + 'requestParamsDescription' => ' ', + 'responseParamsDescription' => ' ', + 'extraInfo' => ' ', + ], + 'GetUserByExtension' => [ + 'summary' => '根据坐席分机号获取用户信息。', + 'methods' => [ + 'post', + 'get', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + [ + 'BearerToken' => [], + ], + ], + 'operationType' => 'read', + 'deprecated' => false, + 'systemTags' => [ + 'operationType' => 'get', + 'riskType' => 'none', + 'chargeType' => 'free', + 'abilityTreeNodes' => [ + 'FEATUREcccD5GAHN', + ], + ], + 'parameters' => [ + [ + 'name' => 'InstanceId', + 'in' => 'query', + 'schema' => [ + 'description' => '呼叫中心实例ID。', + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + 'example' => '9cfad875-6260-4a53-ab6e-b13e3fb3xxxx', + ], + ], + [ + 'name' => 'Extension', + 'in' => 'query', + 'schema' => [ + 'description' => '坐席分机号。', + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + 'example' => '8037****', + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'type' => 'object', + 'properties' => [ + 'HttpStatusCode' => [ + 'description' => 'HTTP状态码。', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '200', + ], + 'Code' => [ + 'description' => '响应码。', + 'type' => 'string', + 'example' => 'OK', + ], + 'Message' => [ + 'description' => '响应信息。', + 'type' => 'string', + 'example' => '无', + ], + 'RequestId' => [ + 'description' => '请求ID。', + 'type' => 'string', + 'example' => '9FBA26B0-462B-4D77-B78F-AF35560DBC71', + ], + 'Success' => [ + 'description' => '是否成功。', + 'type' => 'boolean', + 'example' => 'true', + ], + 'User' => [ + 'description' => '用户信息。', + 'type' => 'object', + 'properties' => [ + 'InstanceId' => [ + 'description' => '用户所归属的呼叫中心实例ID。', + 'type' => 'string', + 'example' => '9cfad875-6260-4a53-ab6e-b13e3fb3xxxx', + ], + 'RamId' => [ + 'description' => '用户所对应的RAM账户ID。', + 'type' => 'string', + 'example' => '20225462120879xxxx', + ], + 'UserId' => [ + 'description' => '用户ID，系统自动生成的唯一标示符。', + 'type' => 'string', + 'example' => '6f3e7751-fa61-453f-8057-a2fe9741xxxx', + ], + 'Roles' => [ + 'description' => '用户的角色列表。', + 'type' => 'array', + 'items' => [ + 'type' => 'object', + 'properties' => [ + 'InstanceId' => [ + 'description' => '用户所归属的呼叫中心实例ID。', + 'type' => 'string', + 'example' => '9cfad875-6260-4a53-ab6e-b13e3fb3xxxx', + ], + 'RoleName' => [ + 'description' => '角色名称。', + 'type' => 'string', + 'example' => 'ADMIN', + ], + 'RoleDescription' => [ + 'description' => '角色描述。', + 'type' => 'string', + 'example' => '管理员', + ], + 'RoleId' => [ + 'description' => '角色ID，系统自动生成的唯一标示符。', + 'type' => 'string', + 'example' => '59a3d864-2f98-4f5e-84ec-c1ea13afxxxx', + ], + ], + ], + ], + 'SkillLevels' => [ + 'description' => '用户所归属的技能组及相应等级，一个用户可以不属于任何技能组。', + 'type' => 'array', + 'items' => [ + 'type' => 'object', + 'properties' => [ + 'SkillLevelId' => [ + 'description' => '技能级别唯一ID，系统自动生成的唯一标示符。', + 'type' => 'string', + 'example' => '181792', + ], + 'Level' => [ + 'description' => '技能级别。', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '4', + ], + 'Skill' => [ + 'description' => '技能组。', + 'type' => 'object', + 'properties' => [ + 'InstanceId' => [ + 'description' => '技能组所归属的呼叫中心实例。', + 'type' => 'string', + 'example' => '9cfad875-6260-4a53-ab6e-b13e3fb3xxxx', + ], + 'SkillGroupDescription' => [ + 'description' => '技能组简单描述。', + 'type' => 'string', + 'example' => '描述', + ], + 'SkillGroupId' => [ + 'description' => '技能组唯一ID，系统自动生成的唯一标示符。', + 'type' => 'string', + 'example' => 'a053e6d5-16ee-4283-9c81-631b78aexxxx', + ], + 'SkillGroupName' => [ + 'description' => '技能组名字，需要在所归属的呼叫中心实例中唯一。', + 'type' => 'string', + 'example' => '默认技能组', + ], + ], + ], + ], + ], + ], + 'Detail' => [ + 'description' => '用户详细信息。', + 'type' => 'object', + 'properties' => [ + 'DisplayName' => [ + 'description' => '用户的姓名。', + 'type' => 'string', + 'example' => 'test', + ], + 'Extension' => [ + 'description' => '坐席分机号。', + 'type' => 'string', + 'example' => '8037****', + ], + 'LoginName' => [ + 'description' => '用户登录名（用户名）。', + 'type' => 'string', + 'example' => 'test123', + ], + 'Email' => [ + 'description' => '用户的电子邮件地址。', + 'type' => 'string', + 'example' => '[email protected]', + ], + 'Department' => [ + 'description' => '用户的部门。', + 'type' => 'string', + 'example' => 'IT', + ], + 'Phone' => [ + 'description' => '用户的电话号码。', + 'type' => 'string', + 'example' => '1360176****', + ], + ], + ], + ], + ], + ], + ], + ], + ], + 'errorCodes' => [ + 400 => [ + [ + 'errorCode' => 'ParameterFormat', + 'errorMessage' => 'The format of parameter \'%s\' is incorrect.', + ], + ], + ], + 'responseDemo' => '[{"type":"json","example":"{\\n \\"HttpStatusCode\\": 200,\\n \\"Code\\": \\"OK\\",\\n \\"Message\\": \\"无\\",\\n \\"RequestId\\": \\"9FBA26B0-462B-4D77-B78F-AF35560DBC71\\",\\n \\"Success\\": true,\\n \\"User\\": {\\n \\"InstanceId\\": \\"9cfad875-6260-4a53-ab6e-b13e3fb3xxxx\\",\\n \\"RamId\\": \\"20225462120879xxxx\\",\\n \\"UserId\\": \\"6f3e7751-fa61-453f-8057-a2fe9741xxxx\\",\\n \\"Roles\\": [\\n {\\n \\"InstanceId\\": \\"9cfad875-6260-4a53-ab6e-b13e3fb3xxxx\\",\\n \\"RoleName\\": \\"ADMIN\\",\\n \\"RoleDescription\\": \\"管理员\\",\\n \\"RoleId\\": \\"59a3d864-2f98-4f5e-84ec-c1ea13afxxxx\\"\\n }\\n ],\\n \\"SkillLevels\\": [\\n {\\n \\"SkillLevelId\\": \\"181792\\",\\n \\"Level\\": 4,\\n \\"Skill\\": {\\n \\"InstanceId\\": \\"9cfad875-6260-4a53-ab6e-b13e3fb3xxxx\\",\\n \\"SkillGroupDescription\\": \\"描述\\",\\n \\"SkillGroupId\\": \\"a053e6d5-16ee-4283-9c81-631b78aexxxx\\",\\n \\"SkillGroupName\\": \\"默认技能组\\"\\n }\\n }\\n ],\\n \\"Detail\\": {\\n \\"DisplayName\\": \\"test\\",\\n \\"Extension\\": \\"8037****\\",\\n \\"LoginName\\": \\"test123\\",\\n \\"Email\\": \\"[email protected]\\",\\n \\"Department\\": \\"IT\\",\\n \\"Phone\\": \\"1360176****\\"\\n }\\n }\\n}","errorExample":""},{"type":"xml","example":"<User>\\n <InstanceId>9cfad875-6260-4a53-ab6e-b13e3fb3xxxx</InstanceId>\\n <UserId>6f3e7751-fa61-453f-8057-a2fe9741xxxx</UserId>\\n <RamId>20225462120879xxxx</RamId>\\n <SkillLevels>\\n <SkillLevelId>181792</SkillLevelId>\\n <Level>4</Level>\\n <Skill>\\n <SkillGroupName>默认技能组</SkillGroupName>\\n <InstanceId>9cfad875-6260-4a53-ab6e-b13e3fb3xxxx</InstanceId>\\n <SkillGroupId>a053e6d5-16ee-4283-9c81-631b78aexxxx</SkillGroupId>\\n <SkillGroupDescription>描述</SkillGroupDescription>\\n </Skill>\\n </SkillLevels>\\n <Roles>\\n <RoleName>ADMIN</RoleName>\\n <InstanceId>9cfad875-6260-4a53-ab6e-b13e3fb3xxxx</InstanceId>\\n <RoleDescription>管理员</RoleDescription>\\n <RoleId>59a3d864-2f98-4f5e-84ec-c1ea13afxxxx</RoleId>\\n </Roles>\\n <Detail>\\n <Extension>8037****</Extension>\\n <LoginName>test123</LoginName>\\n <Department>IT</Department>\\n <Email>[email protected]</Email>\\n <Phone>1360176****</Phone>\\n <DisplayName>test</DisplayName>\\n </Detail>\\n</User>\\n<Message>无</Message>\\n<RequestId>9FBA26B0-462B-4D77-B78F-AF35560DBC71</RequestId>\\n<HttpStatusCode>200</HttpStatusCode>\\n<Code>OK</Code>\\n<Success>true</Success>","errorExample":""}]', + 'title' => '通过分机号获取客服信息', + 'requestParamsDescription' => ' ', + 'responseParamsDescription' => ' ', + 'extraInfo' => ' ', + ], + 'AssignUsers' => [ + 'summary' => '把目录服务中的一组用户添加到一个呼叫中心实例中。', + 'methods' => [ + 'post', + 'get', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + [ + 'BearerToken' => [], + ], + ], + 'operationType' => 'readAndWrite', + 'deprecated' => false, + 'systemTags' => [ + 'operationType' => 'update', + 'riskType' => 'none', + 'chargeType' => 'free', + 'abilityTreeNodes' => [ + 'FEATUREccc8HB4RI', + ], + ], + 'parameters' => [ + [ + 'name' => 'InstanceId', + 'in' => 'query', + 'schema' => [ + 'description' => '待添加用户的呼叫中心实例ID', + 'type' => 'string', + 'required' => true, + 'example' => '9cfad875-6260-4a53-ab6e-b13e3fb31f7d', + ], + ], + [ + 'name' => 'UserRamId', + 'in' => 'query', + 'style' => 'repeatList', + 'schema' => [ + 'description' => '待添加的目录服务中的用户RAM ID', + 'type' => 'array', + 'items' => [ + 'type' => 'string', + ], + 'required' => true, + 'example' => '6f3e7751-fa61-453f-8057-a2fe9741a387', + 'maxItems' => 99, + ], + ], + [ + 'name' => 'RoleId', + 'in' => 'query', + 'style' => 'repeatList', + 'schema' => [ + 'description' => '新添加用户的角色ID', + 'type' => 'array', + 'items' => [ + 'type' => 'string', + ], + 'required' => false, + 'example' => '4c2e158e-ddd9-464a-a3fc-338eca10277c', + 'maxItems' => 99, + ], + ], + [ + 'name' => 'SkillGroupId', + 'in' => 'query', + 'style' => 'repeatList', + 'schema' => [ + 'description' => '待创建用户所归属的技能组ID', + 'type' => 'array', + 'items' => [ + 'type' => 'string', + ], + 'required' => false, + 'example' => '0ead7334-83e7-42a0-a5bd-c2ef9f18ef28', + 'maxItems' => 99, + ], + ], + [ + 'name' => 'SkillLevel', + 'in' => 'query', + 'style' => 'repeatList', + 'schema' => [ + 'description' => '待创建用户所具有的技能级别', + 'type' => 'array', + 'items' => [ + 'type' => 'integer', + 'format' => 'int32', + ], + 'required' => false, + 'example' => '4', + 'maxItems' => 99, + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'type' => 'object', + 'properties' => [ + 'HttpStatusCode' => [ + 'description' => 'HTTP状态码', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '200', + ], + 'Code' => [ + 'description' => '响应码', + 'type' => 'string', + 'example' => 'OK', + ], + 'Message' => [ + 'description' => '响应信息', + 'type' => 'string', + 'example' => '无', + ], + 'RequestId' => [ + 'description' => '请求ID', + 'type' => 'string', + 'example' => 'BA03159C-E808-4FF1-B27E-A61B6E888D7F', + ], + 'Success' => [ + 'description' => '是否成功', + 'type' => 'boolean', + 'example' => 'true', + ], + 'Data' => [ + 'type' => 'object', + 'itemNode' => true, + 'properties' => [ + 'User' => [ + 'type' => 'array', + 'items' => [ + 'type' => 'object', + 'properties' => [ + 'InstanceId' => [ + 'type' => 'string', + ], + 'UserId' => [ + 'type' => 'string', + ], + 'RamId' => [ + 'type' => 'string', + ], + 'Primary' => [ + 'type' => 'boolean', + ], + ], + ], + ], + ], + ], + ], + ], + ], + ], + 'responseDemo' => '[{"type":"json","example":"{\\n \\"HttpStatusCode\\": 200,\\n \\"Code\\": \\"OK\\",\\n \\"Message\\": \\"无\\",\\n \\"RequestId\\": \\"BA03159C-E808-4FF1-B27E-A61B6E888D7F\\",\\n \\"Success\\": true\\n}","errorExample":""},{"type":"xml","example":"<AssignUsersResponse>\\r\\n <HttpStatusCode>200</HttpStatusCode>\\r\\n <RequestId>BA03159C-E808-4FF1-B27E-A61B6E888D7F</RequestId>\\r\\n <Success>true</Success>\\r\\n <Code>OK</Code>\\r\\n</AssignUsersResponse>","errorExample":""}]', + 'title' => '导入客服', + 'requestParamsDescription' => ' ', + 'responseParamsDescription' => ' ', + 'extraInfo' => ' ', + ], + 'ResetUserStatus' => [ + 'summary' => '重置异常状态的坐席。', + 'methods' => [ + 'post', + 'get', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + [ + 'BearerToken' => [], + ], + ], + 'operationType' => 'readAndWrite', + 'deprecated' => false, + 'systemTags' => [ + 'operationType' => 'get', + 'riskType' => 'none', + 'chargeType' => 'free', + 'abilityTreeNodes' => [ + 'FEATUREcccD5GAHN', + ], + ], + 'parameters' => [ + [ + 'name' => 'InstanceId', + 'in' => 'query', + 'schema' => [ + 'description' => '云呼叫中心实例ID', + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + 'example' => 'd278629c-c687-4aa3-b044-4fe9b012e7ef', + ], + ], + [ + 'name' => 'RamIdList', + 'in' => 'query', + 'style' => 'repeatList', + 'schema' => [ + 'description' => '云呼叫中心子账号的RamId，管理员可重置该实例异常坐席的状态信息，技能组组长可用于重置该技能组下异常坐席的状态信息，可通过[ListUsers](https://help.aliyun.com/document_detail/63052.html?spm=a2c4g.11186623.6.669.60a42ec43cAdOk)接口进行查询获取', + 'type' => 'array', + 'items' => [ + 'type' => 'integer', + 'format' => 'int64', + ], + 'required' => false, + 'example' => '12345678', + 'maxItems' => 99, + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'type' => 'object', + 'properties' => [ + 'HttpStatusCode' => [ + 'description' => '响应状态码', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '200', + ], + 'Code' => [ + 'description' => '响应码', + 'type' => 'string', + 'example' => 'OK', + ], + 'Message' => [ + 'description' => '响应提示信息', + 'type' => 'string', + 'example' => '无', + ], + 'RequestId' => [ + 'description' => '请求ID,可用于接口的日志查询', + 'type' => 'string', + 'example' => '2D4F3E45-96CD-4210-B15B-F27BAC29FE29', + ], + 'Success' => [ + 'description' => '是否调用成功', + 'type' => 'boolean', + 'example' => 'true', + ], + ], + ], + ], + ], + 'errorCodes' => [], + 'responseDemo' => '[{"type":"json","example":"{\\n \\"HttpStatusCode\\": 200,\\n \\"Code\\": \\"OK\\",\\n \\"Message\\": \\"无\\",\\n \\"RequestId\\": \\"2D4F3E45-96CD-4210-B15B-F27BAC29FE29\\",\\n \\"Success\\": true\\n}","errorExample":""},{"type":"xml","example":"<?xml version=\\"1.0\\" encoding=\\"UTF-8\\" ?>\\n<ResetUserStatus>\\n <HttpStatusCode>200</HttpStatusCode>\\n <RequestId>2D4F3E45-96CD-4210-B15B-F27BAC29FE29</RequestId>\\n <Success>true</Success>\\n <Code>OK</Code>\\n</ResetUserStatus>\\n","errorExample":""}]', + 'title' => '重置异常坐席状态', + 'requestParamsDescription' => ' ', + 'responseParamsDescription' => ' ', + 'extraInfo' => ' ', + ], + 'ModifyUser' => [ + 'summary' => '调用ModifyUser修改用户数据。', + 'methods' => [ + 'post', + 'get', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + [ + 'BearerToken' => [], + ], + ], + 'operationType' => 'readAndWrite', + 'deprecated' => false, + 'systemTags' => [ + 'operationType' => 'update', + 'riskType' => 'none', + 'chargeType' => 'free', + 'abilityTreeNodes' => [ + 'FEATUREccc8HB4RI', + ], + ], + 'parameters' => [ + [ + 'name' => 'DisplayName', + 'in' => 'query', + 'schema' => [ + 'description' => '用户的全名', + 'type' => 'string', + 'required' => true, + 'example' => '张先生', + ], + ], + [ + 'name' => 'InstanceId', + 'in' => 'query', + 'schema' => [ + 'description' => '呼叫中心实例ID', + 'type' => 'string', + 'required' => true, + 'example' => '9cfad875-6260-4a53-ab6e-b13e3fb3****', + ], + ], + [ + 'name' => 'UserId', + 'in' => 'query', + 'schema' => [ + 'description' => '待修改的用户ID。'."\n" + ."\n\n" + .'注意这里是RAM子账号在呼叫中心实例的唯一标识并非RamId，即UUID。', + 'type' => 'string', + 'required' => true, + 'example' => '6f3e7751-fa61-453f-8057-a2fe9741****', + ], + ], + [ + 'name' => 'Phone', + 'in' => 'query', + 'schema' => [ + 'description' => '用户的电话号码', + 'type' => 'string', + 'required' => true, + 'example' => '1886666****', + ], + ], + [ + 'name' => 'Email', + 'in' => 'query', + 'schema' => [ + 'description' => '用户的电子邮件', + 'type' => 'string', + 'required' => true, + 'example' => '[email protected]', + ], + ], + [ + 'name' => 'PrivateOutboundNumberId', + 'in' => 'query', + 'schema' => [ + 'description' => '个人外呼号码的PhoneNumberId', + 'type' => 'string', + 'required' => false, + 'example' => 'a08d255e-12a5-48f8-93e0-6b8e1b6d****', + ], + ], + [ + 'name' => 'RoleId', + 'in' => 'query', + 'style' => 'repeatList', + 'schema' => [ + 'description' => '指定待创建用户的角色，需传入角色ID', + 'type' => 'array', + 'items' => [ + 'type' => 'string', + ], + 'required' => true, + 'example' => '4c2e158e-ddd9-464a-a3fc-338eca10****', + 'maxItems' => 99, + ], + ], + [ + 'name' => 'SkillGroupId', + 'in' => 'query', + 'style' => 'repeatList', + 'schema' => [ + 'description' => '指定待创建用户绑定的技能组ID。'."\n" + ."\n\n" + .'SkillGroupId.1意为只绑定到一个技能组中，如果绑定多个技能组，则需要传多个，例如 SkillGroupId.1、SkillGroupId.2、SkillGroupId.3，以此类推。', + 'type' => 'array', + 'items' => [ + 'type' => 'string', + ], + 'required' => false, + 'example' => '0ead7334-83e7-42a0-a5bd-c2ef9f18****', + 'maxItems' => 99, + ], + ], + [ + 'name' => 'SkillLevel', + 'in' => 'query', + 'style' => 'repeatList', + 'schema' => [ + 'description' => '待创建用户所加入的技能组对应的技能组等级。'."\n" + ."\n" + .'**SkillLevel.1**表示为SkillGroupId.1的技能组等级，如果SkillGroupId为多个，则SkillLevel也需要多个，并且数量需要保持一致。', + 'type' => 'array', + 'items' => [ + 'type' => 'integer', + 'format' => 'int32', + ], + 'required' => false, + 'example' => '4', + 'maxItems' => 99, + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'type' => 'object', + 'properties' => [ + 'HttpStatusCode' => [ + 'description' => 'HTTP状态码', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '200', + ], + 'Code' => [ + 'description' => '响应码', + 'type' => 'string', + 'example' => 'OK', + ], + 'Message' => [ + 'description' => '响应信息', + 'type' => 'string', + 'example' => '无', + ], + 'RequestId' => [ + 'description' => '请求ID', + 'type' => 'string', + 'example' => 'BA03159C-E808-4FF1-B27E-A61B6E888D7F', + ], + 'Success' => [ + 'description' => '是否成功', + 'type' => 'boolean', + 'example' => 'true', + ], + ], + ], + ], + ], + 'errorCodes' => [], + 'responseDemo' => '[{"type":"json","example":"{\\n \\"HttpStatusCode\\": 200,\\n \\"Code\\": \\"OK\\",\\n \\"Message\\": \\"无\\",\\n \\"RequestId\\": \\"BA03159C-E808-4FF1-B27E-A61B6E888D7F\\",\\n \\"Success\\": true\\n}","errorExample":""},{"type":"xml","example":"<ModifyUserResponse>\\r\\n <HttpStatusCode>200</HttpStatusCode>\\r\\n <RequestId>BA03159C-E808-4FF1-B27E-A61B6E888D7F</RequestId>\\r\\n <Success>true</Success>\\r\\n <Code>OK</Code>\\r\\n</ModifyUserResponse>","errorExample":""}]', + 'title' => '修改用户数据', + 'requestParamsDescription' => ' ', + 'responseParamsDescription' => ' ', + 'extraInfo' => ' ', + ], + 'GetUser' => [ + 'summary' => '调用GetUser根据用户ID获取用户信息。', + 'methods' => [ + 'post', + 'get', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + [ + 'BearerToken' => [], + ], + ], + 'operationType' => 'read', + 'deprecated' => false, + 'systemTags' => [ + 'operationType' => 'get', + 'riskType' => 'none', + 'chargeType' => 'free', + 'abilityTreeNodes' => [ + 'FEATUREcccD5GAHN', + ], + ], + 'parameters' => [ + [ + 'name' => 'InstanceId', + 'in' => 'query', + 'schema' => [ + 'description' => '呼叫中心实例ID', + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + 'example' => '9cfad875-6260-4a53-ab6e-b13e3fb3xxxx', + ], + ], + [ + 'name' => 'UserId', + 'in' => 'query', + 'schema' => [ + 'description' => '用户ID。'."\n" + ."\n" + .'注意这里是RAM子账号在呼叫中心实例的唯一标识并非RamId，即UUID。', + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + 'example' => '6f3e7751-fa61-453f-8057-a2fe9741xxxx', + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'type' => 'object', + 'properties' => [ + 'HttpStatusCode' => [ + 'description' => 'HTTP状态码', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '200', + ], + 'Code' => [ + 'description' => '响应码', + 'type' => 'string', + 'example' => 'OK', + ], + 'Message' => [ + 'description' => '响应信息', + 'type' => 'string', + 'example' => '无', + ], + 'RequestId' => [ + 'description' => '请求ID', + 'type' => 'string', + 'example' => '9FBA26B0-462B-4D77-B78F-AF35560DBC71', + ], + 'Success' => [ + 'description' => '是否成功', + 'type' => 'boolean', + 'example' => 'true', + ], + 'User' => [ + 'description' => '用户信息', + 'type' => 'object', + 'properties' => [ + 'InstanceId' => [ + 'description' => '用户所归属的呼叫中心实例ID', + 'type' => 'string', + 'example' => '9cfad875-6260-4a53-ab6e-b13e3fb3xxxx', + ], + 'RamId' => [ + 'description' => '用户所对应的RAM账户ID', + 'type' => 'string', + 'example' => '20225462120879xxxx', + ], + 'UserId' => [ + 'description' => '用户ID，系统自动生成的唯一标示符。'."\n" + ."\n" + .'> 注意这里是RAM子账号在呼叫中心实例的唯一标识并非RamId，即UUID。', + 'type' => 'string', + 'example' => '6f3e7751-fa61-453f-8057-a2fe9741xxxx', + ], + 'Roles' => [ + 'type' => 'object', + 'itemNode' => true, + 'properties' => [ + 'Role' => [ + 'description' => '用户的角色列表', + 'type' => 'array', + 'items' => [ + 'type' => 'object', + 'properties' => [ + 'InstanceId' => [ + 'description' => '角色所归属的呼叫中心实例ID', + 'type' => 'string', + 'example' => '9cfad875-6260-4a53-ab6e-b13e3fb3xxxx', + ], + 'RoleName' => [ + 'description' => '角色名称', + 'type' => 'string', + 'example' => 'AGENT', + ], + 'RoleDescription' => [ + 'description' => '角色描述', + 'type' => 'string', + 'example' => '坐席', + ], + 'RoleId' => [ + 'description' => '角色ID，系统自动生成的唯一标示符。', + 'type' => 'string', + 'example' => '4c2e158e-ddd9-464a-a3fc-338eca10xxxx', + ], + ], + ], + ], + ], + ], + 'SkillLevels' => [ + 'type' => 'object', + 'itemNode' => true, + 'properties' => [ + 'SkillLevel' => [ + 'description' => '用户所归属的技能组及相应等级，一个用户可以不属于任何技能组。', + 'type' => 'array', + 'items' => [ + 'type' => 'object', + 'properties' => [ + 'SkillLevelId' => [ + 'description' => '技能级别唯一ID，系统自动生成的唯一标示符。', + 'type' => 'string', + 'example' => '121335', + ], + 'Level' => [ + 'description' => '技能级别', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '4', + ], + 'Skill' => [ + 'description' => '技能', + 'type' => 'object', + 'properties' => [ + 'InstanceId' => [ + 'description' => '技能组所归属的呼叫中心实例ID', + 'type' => 'string', + 'example' => '9cfad875-6260-4a53-ab6e-b13e3fb3xxxx', + ], + 'SkillGroupDescription' => [ + 'description' => '技能组简单描述', + 'type' => 'string', + 'example' => '售后技术支持人员使用', + ], + 'SkillGroupId' => [ + 'description' => '技能组唯一ID,系统自动生成的唯一标示符。', + 'type' => 'string', + 'example' => '0ead7334-83e7-42a0-a5bd-c2ef9f18xxxx', + ], + 'SkillGroupName' => [ + 'description' => '技能组名字，需要在所归属的呼叫中心实例中唯一。', + 'type' => 'string', + 'example' => '售后技术支持技能组', + ], + ], + ], + ], + ], + ], + ], + ], + 'Detail' => [ + 'description' => '用户详细信息。@Transient', + 'type' => 'object', + 'properties' => [ + 'DisplayName' => [ + 'description' => '用户的全名', + 'type' => 'string', + 'example' => '王明', + ], + 'Email' => [ + 'description' => '用户的电子邮件地址', + 'type' => 'string', + 'example' => '1886666****@163.com', + ], + 'LoginName' => [ + 'description' => '用户登录名', + 'type' => 'string', + 'example' => 'user05', + ], + 'Department' => [ + 'description' => '所属部门', + 'type' => 'string', + 'example' => 'IT', + ], + 'Phone' => [ + 'description' => '用户的电话号码', + 'type' => 'string', + 'example' => '1886666****', + ], + ], + ], + ], + ], + ], + ], + ], + ], + 'errorCodes' => [], + 'responseDemo' => '[{"type":"json","example":"{\\n \\"HttpStatusCode\\": 200,\\n \\"Code\\": \\"OK\\",\\n \\"Message\\": \\"无\\",\\n \\"RequestId\\": \\"9FBA26B0-462B-4D77-B78F-AF35560DBC71\\",\\n \\"Success\\": true,\\n \\"User\\": {\\n \\"InstanceId\\": \\"9cfad875-6260-4a53-ab6e-b13e3fb3xxxx\\",\\n \\"RamId\\": \\"20225462120879xxxx\\",\\n \\"UserId\\": \\"6f3e7751-fa61-453f-8057-a2fe9741xxxx\\",\\n \\"Roles\\": {\\n \\"Role\\": [\\n {\\n \\"InstanceId\\": \\"9cfad875-6260-4a53-ab6e-b13e3fb3xxxx\\",\\n \\"RoleName\\": \\"AGENT\\",\\n \\"RoleDescription\\": \\"坐席\\",\\n \\"RoleId\\": \\"4c2e158e-ddd9-464a-a3fc-338eca10xxxx\\"\\n }\\n ]\\n },\\n \\"SkillLevels\\": {\\n \\"SkillLevel\\": [\\n {\\n \\"SkillLevelId\\": \\"121335\\",\\n \\"Level\\": 4,\\n \\"Skill\\": {\\n \\"InstanceId\\": \\"9cfad875-6260-4a53-ab6e-b13e3fb3xxxx\\",\\n \\"SkillGroupDescription\\": \\"售后技术支持人员使用\\",\\n \\"SkillGroupId\\": \\"0ead7334-83e7-42a0-a5bd-c2ef9f18xxxx\\",\\n \\"SkillGroupName\\": \\"售后技术支持技能组\\"\\n }\\n }\\n ]\\n },\\n \\"Detail\\": {\\n \\"DisplayName\\": \\"王明\\",\\n \\"Email\\": \\"1886666****@163.com\\",\\n \\"LoginName\\": \\"user05\\",\\n \\"Department\\": \\"IT\\",\\n \\"Phone\\": \\"1886666****\\"\\n }\\n }\\n}","errorExample":""},{"type":"xml","example":"<User>\\n <InstanceId>9cfad875-6260-4a53-ab6e-b13e3fb3xxxx</InstanceId>\\n <UserId>6f3e7751-fa61-453f-8057-a2fe9741xxxx</UserId>\\n <RamId>20225462120879xxxx</RamId>\\n <SkillLevels>\\n <SkillLevel>\\n <SkillLevelId>121335</SkillLevelId>\\n <Level>4</Level>\\n <Skill>\\n <SkillGroupName>售后技术支持技能组</SkillGroupName>\\n <InstanceId>9cfad875-6260-4a53-ab6e-b13e3fb3xxxx</InstanceId>\\n <SkillGroupId>0ead7334-83e7-42a0-a5bd-c2ef9f18xxxx</SkillGroupId>\\n <SkillGroupDescription>售后技术支持人员使用</SkillGroupDescription>\\n </Skill>\\n </SkillLevel>\\n </SkillLevels>\\n <Roles>\\n <Role>\\n <RoleName>AGENT</RoleName>\\n <InstanceId>9cfad875-6260-4a53-ab6e-b13e3fb3xxxx</InstanceId>\\n <RoleDescription>坐席</RoleDescription>\\n <RoleId>4c2e158e-ddd9-464a-a3fc-338eca10xxxx</RoleId>\\n </Role>\\n </Roles>\\n <Detail>\\n <LoginName>user05</LoginName>\\n <Department>IT</Department>\\n <Email>1886666****@163.com</Email>\\n <Phone>1886666****</Phone>\\n <DisplayName>王明</DisplayName>\\n </Detail>\\n</User>\\n<Message>无</Message>\\n<RequestId>9FBA26B0-462B-4D77-B78F-AF35560DBC71</RequestId>\\n<HttpStatusCode>200</HttpStatusCode>\\n<Code>OK</Code>\\n<Success>true</Success>","errorExample":""}]', + 'title' => '根据用户ID获取用户信息', + 'description' => '需要提供角色，技能组，技能级别，以及按需提供用户详细信息。', + 'requestParamsDescription' => ' ', + 'responseParamsDescription' => ' ', + 'extraInfo' => ' ', + ], + 'ListUsers' => [ + 'summary' => '调用ListUsers获取呼叫中心实例中的所有用户。', + 'methods' => [ + 'post', + 'get', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + [ + 'BearerToken' => [], + ], + ], + 'operationType' => 'read', + 'systemTags' => [ + 'operationType' => 'get', + 'riskType' => 'none', + 'chargeType' => 'free', + 'abilityTreeNodes' => [ + 'FEATUREcccD5GAHN', + ], + ], + 'parameters' => [ + [ + 'name' => 'InstanceId', + 'in' => 'query', + 'schema' => [ + 'description' => '待获取用户的呼叫中心实例ID', + 'type' => 'string', + 'required' => true, + 'example' => '9cfad875-6260-4a53-ab6e-b13e3fb3xxxx', + ], + ], + [ + 'name' => 'PageNumber', + 'in' => 'query', + 'schema' => [ + 'description' => '分页序号', + 'type' => 'integer', + 'format' => 'int32', + 'required' => true, + 'example' => '1', + ], + ], + [ + 'name' => 'PageSize', + 'in' => 'query', + 'schema' => [ + 'description' => '分页大小', + 'type' => 'integer', + 'format' => 'int32', + 'required' => true, + 'example' => '2', + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'type' => 'object', + 'properties' => [ + 'HttpStatusCode' => [ + 'description' => 'HTTP状态码', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '200', + ], + 'Code' => [ + 'description' => '响应码', + 'type' => 'string', + 'example' => 'OK', + ], + 'Message' => [ + 'description' => '响应信息', + 'type' => 'string', + 'example' => '无', + ], + 'RequestId' => [ + 'description' => '请求ID', + 'type' => 'string', + 'example' => '707EF054-E614-4A4A-98D4-F4457073F111', + ], + 'Success' => [ + 'description' => '是否成功', + 'type' => 'boolean', + 'example' => 'true', + ], + 'Users' => [ + 'description' => '获取到的呼叫中心实例中的用户列表', + 'type' => 'object', + 'properties' => [ + 'PageNumber' => [ + 'description' => '分页序号', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '1', + ], + 'PageSize' => [ + 'description' => '分页大小', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '2', + ], + 'TotalCount' => [ + 'description' => '对象总数', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '14', + ], + 'List' => [ + 'type' => 'object', + 'itemNode' => true, + 'properties' => [ + 'User' => [ + 'description' => '对象列表', + 'type' => 'array', + 'items' => [ + 'type' => 'object', + 'properties' => [ + 'PrivateOutboundNumberId' => [ + 'description' => '个人外呼号码的PhoneNumberId', + 'type' => 'string', + 'example' => 'a08d255e-12a5-48f8-93e0-6b8e1b6dxxxx', + ], + 'Primary' => [ + 'description' => '是否为主账户', + 'type' => 'boolean', + 'example' => 'false', + ], + 'InstanceId' => [ + 'description' => '用户所归属的呼叫中心实例ID', + 'type' => 'string', + 'example' => '9cfad875-6260-4a53-ab6e-b13e3fb3xxxx', + ], + 'RamId' => [ + 'description' => '用户所对应的RAM子账户ID', + 'type' => 'string', + 'example' => '29303293146891xxxx', + ], + 'UserId' => [ + 'description' => '用户ID，系统自动生成的唯一标示符。'."\n" + ."\n\n" + .'注意这里是RAM子账号在呼叫中心实例的唯一标识并非RamId，即UUID。', + 'type' => 'string', + 'example' => 'b80bd838-a5a5-4ed3-ac9a-30be353dxxxx', + ], + 'Roles' => [ + 'type' => 'object', + 'itemNode' => true, + 'properties' => [ + 'Role' => [ + 'description' => '用户的角色列表', + 'type' => 'array', + 'items' => [ + 'type' => 'object', + 'properties' => [ + 'InstanceId' => [ + 'description' => '角色所归属的呼叫中心实例ID', + 'type' => 'string', + 'example' => '9cfad875-6260-4a53-ab6e-b13e3fb3xxxx', + ], + 'RoleName' => [ + 'description' => '角色名称', + 'type' => 'string', + 'example' => 'AGENT', + ], + 'RoleDescription' => [ + 'description' => '角色描述', + 'type' => 'string', + 'example' => '坐席', + ], + 'RoleId' => [ + 'description' => '角色ID，系统自动生成的唯一标示符。', + 'type' => 'string', + 'example' => '4c2e158e-ddd9-464a-a3fc-338eca10xxxx', + ], + ], + ], + ], + ], + ], + 'SkillLevels' => [ + 'type' => 'object', + 'itemNode' => true, + 'properties' => [ + 'SkillLevel' => [ + 'description' => '用户所归属的技能组及相应等级，一个用户可以不属于任何技能组。', + 'type' => 'array', + 'items' => [ + 'type' => 'object', + 'properties' => [ + 'SkillLevelId' => [ + 'description' => '技能级别唯一ID，系统自动生成的唯一标示符。', + 'type' => 'string', + 'example' => '121335', + ], + 'Level' => [ + 'description' => '技能级别', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '4', + ], + 'Skill' => [ + 'description' => '技能', + 'type' => 'object', + 'properties' => [ + 'InstanceId' => [ + 'description' => '技能组所归属的呼叫中心实例ID', + 'type' => 'string', + 'example' => '9cfad875-6260-4a53-ab6e-b13e3fb3xxxx', + ], + 'SkillGroupDescription' => [ + 'description' => '技能组简单描述', + 'type' => 'string', + 'example' => '售后技术支持人员使用', + ], + 'SkillGroupId' => [ + 'description' => '技能组唯一ID，系统自动生成的唯一标示符。', + 'type' => 'string', + 'example' => '0ead7334-83e7-42a0-a5bd-c2ef9f18xxxx', + ], + 'SkillGroupName' => [ + 'description' => '技能组名字，需要在所归属的呼叫中心实例中唯一。', + 'type' => 'string', + 'example' => '售后技术支持技能组', + ], + ], + ], + ], + ], + ], + ], + ], + 'Detail' => [ + 'description' => '用户详细信息。', + 'type' => 'object', + 'properties' => [ + 'DisplayName' => [ + 'description' => '用户的全名', + 'type' => 'string', + 'example' => '王明', + ], + 'Email' => [ + 'description' => '用户的电子邮件地址', + 'type' => 'string', + 'example' => '1886666****@163.com', + ], + 'LoginName' => [ + 'description' => '用户登录名', + 'type' => 'string', + 'example' => 'user05', + ], + 'Department' => [ + 'description' => '所属部门', + 'type' => 'string', + 'example' => 'IT', + ], + 'Phone' => [ + 'description' => '用户的电话号码', + 'type' => 'string', + 'example' => '1886666****', + ], + ], + ], + ], + ], + ], + ], + ], + ], + ], + ], + ], + ], + ], + 'errorCodes' => [], + 'responseDemo' => '[{"type":"json","example":"{\\n \\"HttpStatusCode\\": 200,\\n \\"Code\\": \\"OK\\",\\n \\"Message\\": \\"无\\",\\n \\"RequestId\\": \\"707EF054-E614-4A4A-98D4-F4457073F111\\",\\n \\"Success\\": true,\\n \\"Users\\": {\\n \\"PageNumber\\": 1,\\n \\"PageSize\\": 2,\\n \\"TotalCount\\": 14,\\n \\"List\\": {\\n \\"User\\": [\\n {\\n \\"PrivateOutboundNumberId\\": \\"a08d255e-12a5-48f8-93e0-6b8e1b6dxxxx\\",\\n \\"Primary\\": false,\\n \\"InstanceId\\": \\"9cfad875-6260-4a53-ab6e-b13e3fb3xxxx\\",\\n \\"RamId\\": \\"29303293146891xxxx\\",\\n \\"UserId\\": \\"b80bd838-a5a5-4ed3-ac9a-30be353dxxxx\\",\\n \\"Roles\\": {\\n \\"Role\\": [\\n {\\n \\"InstanceId\\": \\"9cfad875-6260-4a53-ab6e-b13e3fb3xxxx\\",\\n \\"RoleName\\": \\"AGENT\\",\\n \\"RoleDescription\\": \\"坐席\\",\\n \\"RoleId\\": \\"4c2e158e-ddd9-464a-a3fc-338eca10xxxx\\"\\n }\\n ]\\n },\\n \\"SkillLevels\\": {\\n \\"SkillLevel\\": [\\n {\\n \\"SkillLevelId\\": \\"121335\\",\\n \\"Level\\": 4,\\n \\"Skill\\": {\\n \\"InstanceId\\": \\"9cfad875-6260-4a53-ab6e-b13e3fb3xxxx\\",\\n \\"SkillGroupDescription\\": \\"售后技术支持人员使用\\",\\n \\"SkillGroupId\\": \\"0ead7334-83e7-42a0-a5bd-c2ef9f18xxxx\\",\\n \\"SkillGroupName\\": \\"售后技术支持技能组\\"\\n }\\n }\\n ]\\n },\\n \\"Detail\\": {\\n \\"DisplayName\\": \\"王明\\",\\n \\"Email\\": \\"1886666****@163.com\\",\\n \\"LoginName\\": \\"user05\\",\\n \\"Department\\": \\"IT\\",\\n \\"Phone\\": \\"1886666****\\"\\n }\\n }\\n ]\\n }\\n }\\n}","errorExample":""},{"type":"xml","example":"<Message>无</Message>\\n<RequestId>707EF054-E614-4A4A-98D4-F4457073F111</RequestId>\\n<HttpStatusCode>200</HttpStatusCode>\\n<Users>\\n <TotalCount>14</TotalCount>\\n <PageSize>2</PageSize>\\n <PageNumber>1</PageNumber>\\n <List>\\n <User>\\n <PrivateOutboundNumberId>a08d255e-12a5-48f8-93e0-6b8e1b6dxxxx</PrivateOutboundNumberId>\\n <InstanceId>9cfad875-6260-4a53-ab6e-b13e3fb3xxxx</InstanceId>\\n <UserId>b80bd838-a5a5-4ed3-ac9a-30be353dxxxx</UserId>\\n <Primary>false</Primary>\\n <RamId>29303293146891xxxx</RamId>\\n <SkillLevels>\\n <SkillLevel>\\n <SkillLevelId>121335</SkillLevelId>\\n <Level>4</Level>\\n <Skill>\\n <SkillGroupName>售后技术支持技能组</SkillGroupName>\\n <InstanceId>9cfad875-6260-4a53-ab6e-b13e3fb3xxxx</InstanceId>\\n <SkillGroupId>0ead7334-83e7-42a0-a5bd-c2ef9f18xxxx</SkillGroupId>\\n <SkillGroupDescription>售后技术支持人员使用</SkillGroupDescription>\\n </Skill>\\n </SkillLevel>\\n </SkillLevels>\\n <Roles>\\n <Role>\\n <RoleName>AGENT</RoleName>\\n <InstanceId>9cfad875-6260-4a53-ab6e-b13e3fb3xxxx</InstanceId>\\n <RoleDescription>坐席</RoleDescription>\\n <RoleId>4c2e158e-ddd9-464a-a3fc-338eca10xxxx</RoleId>\\n </Role>\\n </Roles>\\n <Detail>\\n <LoginName>user05</LoginName>\\n <Department>IT</Department>\\n <Email>1886666****@163.com</Email>\\n <Phone>1886666****</Phone>\\n <DisplayName>王明</DisplayName>\\n </Detail>\\n </User>\\n </List>\\n</Users>\\n<Code>OK</Code>\\n<Success>true</Success>","errorExample":""}]', + 'title' => '获取呼叫中心实例中的所有用户', + 'description' => '需要提供角色，技能组，技能级别，以及按需提供用户详细信息。', + 'requestParamsDescription' => ' ', + 'responseParamsDescription' => ' ', + 'extraInfo' => ' ', + ], + 'ListRoles' => [ + 'summary' => '获取的账号所能管理的角色。', + 'methods' => [ + 'post', + 'get', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + [ + 'BearerToken' => [], + ], + ], + 'operationType' => 'read', + 'systemTags' => [ + 'operationType' => 'get', + 'riskType' => 'none', + 'chargeType' => 'free', + 'abilityTreeNodes' => [ + 'FEATUREcccD5GAHN', + ], + ], + 'parameters' => [ + [ + 'name' => 'InstanceId', + 'in' => 'query', + 'schema' => [ + 'description' => '待获取角色列表的呼叫中心实例的ID', + 'type' => 'string', + 'required' => true, + 'example' => '9cfad875-6260-4a53-ab6e-b13e3fb31f7d', + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'type' => 'object', + 'properties' => [ + 'HttpStatusCode' => [ + 'description' => 'HTTP状态码', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '200', + ], + 'Code' => [ + 'description' => '响应码', + 'type' => 'string', + 'example' => 'OK', + ], + 'Message' => [ + 'description' => '响应信息', + 'type' => 'string', + 'example' => '无', + ], + 'RequestId' => [ + 'description' => '请求ID', + 'type' => 'string', + 'example' => '711D948F-C616-4E23-8573-0F260513CE09', + ], + 'Success' => [ + 'description' => '是否成功', + 'type' => 'boolean', + 'example' => 'true', + ], + 'Roles' => [ + 'type' => 'object', + 'itemNode' => true, + 'properties' => [ + 'Role' => [ + 'description' => '一个呼叫中心实例的所有角色列表', + 'type' => 'array', + 'items' => [ + 'type' => 'object', + 'properties' => [ + 'InstanceId' => [ + 'description' => '角色所归属的呼叫中心实例', + 'type' => 'string', + 'example' => '9cfad875-6260-4a53-ab6e-b13e3fb31f7d', + ], + 'RoleName' => [ + 'description' => '角色名称', + 'type' => 'string', + 'example' => 'SKILL_GROUP_ADMIN', + ], + 'RoleDescription' => [ + 'description' => '角色描述', + 'type' => 'string', + 'example' => '技能组组长', + ], + 'RoleId' => [ + 'description' => '角色ID，系统自动生成的唯一标示符', + 'type' => 'string', + 'example' => '42d97cec-386b-4770-ad7b-0e6a4e665c74', + ], + ], + ], + ], + ], + ], + ], + ], + ], + ], + 'errorCodes' => [], + 'responseDemo' => '[{"type":"json","example":"{\\n \\"HttpStatusCode\\": 200,\\n \\"Code\\": \\"OK\\",\\n \\"Message\\": \\"无\\",\\n \\"RequestId\\": \\"711D948F-C616-4E23-8573-0F260513CE09\\",\\n \\"Success\\": true,\\n \\"Roles\\": {\\n \\"Role\\": [\\n {\\n \\"InstanceId\\": \\"9cfad875-6260-4a53-ab6e-b13e3fb31f7d\\",\\n \\"RoleName\\": \\"SKILL_GROUP_ADMIN\\",\\n \\"RoleDescription\\": \\"技能组组长\\",\\n \\"RoleId\\": \\"42d97cec-386b-4770-ad7b-0e6a4e665c74\\"\\n }\\n ]\\n }\\n}","errorExample":""},{"type":"xml","example":"<ListRolesResponse>\\r\\n <HttpStatusCode>200</HttpStatusCode>\\r\\n <RequestId>711D948F-C616-4E23-8573-0F260513CE09</RequestId>\\r\\n <Success>true</Success>\\r\\n <Code>OK</Code>\\r\\n <Roles>\\r\\n <Role>\\r\\n <RoleName>SKILL_GROUP_ADMIN</RoleName>\\r\\n <InstanceId>9cfad875-6260-4a53-ab6e-b13e3fb31f7d</InstanceId>\\r\\n <RoleDescription>技能组组长</RoleDescription>\\r\\n <RoleId>42d97cec-386b-4770-ad7b-0e6a4e665c74</RoleId>\\r\\n </Role>\\r\\n <Role>\\r\\n <RoleName>AGENT</RoleName>\\r\\n <InstanceId>9cfad875-6260-4a53-ab6e-b13e3fb31f7d</InstanceId>\\r\\n <RoleDescription>坐席</RoleDescription>\\r\\n <RoleId>4c2e158e-ddd9-464a-a3fc-338eca10277c</RoleId>\\r\\n </Role>\\r\\n <Role>\\r\\n <RoleName>ADMIN</RoleName>\\r\\n <InstanceId>9cfad875-6260-4a53-ab6e-b13e3fb31f7d</InstanceId>\\r\\n <RoleDescription>管理员</RoleDescription>\\r\\n <RoleId>59a3d864-2f98-4f5e-84ec-c1ea13af93f3</RoleId>\\r\\n </Role>\\r\\n </Roles>\\r\\n</ListRolesResponse>","errorExample":""}]', + 'title' => '获取账号所能管理的角色', + 'description' => '> - 管理员角色调用返回：管理员/技能组组长/坐席'."\n" + .'- 技能组组长角色调用返回：技能组组长/坐席'."\n" + .'- 坐席角色调用返回：坐席', + ], + 'FindUsers' => [ + 'summary' => '搜索呼叫中心实例中的所有用户。', + 'methods' => [ + 'post', + 'get', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + [ + 'BearerToken' => [], + ], + ], + 'operationType' => 'read', + 'systemTags' => [ + 'operationType' => 'get', + 'riskType' => 'none', + 'chargeType' => 'free', + 'abilityTreeNodes' => [ + 'FEATUREccc8HB4RI', + ], + ], + 'parameters' => [ + [ + 'name' => 'InstanceId', + 'in' => 'query', + 'schema' => [ + 'description' => '待获取用户的呼叫中心实例ID', + 'type' => 'string', + 'required' => true, + 'example' => '9cfad875-6260-4a53-ab6e-b13e3fb3****', + ], + ], + [ + 'name' => 'Criteria', + 'in' => 'query', + 'schema' => [ + 'description' => '待查询名称，可以传登录名或者展示名称。', + 'type' => 'string', + 'required' => true, + 'example' => 'test', + ], + ], + [ + 'name' => 'PageNumber', + 'in' => 'query', + 'schema' => [ + 'description' => '分页序号', + 'type' => 'integer', + 'format' => 'int32', + 'required' => true, + 'example' => '1', + ], + ], + [ + 'name' => 'PageSize', + 'in' => 'query', + 'schema' => [ + 'description' => '分页大小', + 'type' => 'integer', + 'format' => 'int32', + 'required' => true, + 'example' => '2', + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'type' => 'object', + 'properties' => [ + 'HttpStatusCode' => [ + 'description' => 'HTTP状态码', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '200', + ], + 'Code' => [ + 'description' => '响应码', + 'type' => 'string', + 'example' => 'OK', + ], + 'Message' => [ + 'description' => '响应信息', + 'type' => 'string', + 'example' => '无', + ], + 'RequestId' => [ + 'description' => '请求ID', + 'type' => 'string', + 'example' => 'EAF3C248-E123-441B-A545-B6CD02E98EED', + ], + 'Success' => [ + 'description' => '是否成功', + 'type' => 'boolean', + 'example' => 'true', + ], + 'Users' => [ + 'description' => '获取到的呼叫中心实例中的用户列表', + 'type' => 'object', + 'properties' => [ + 'PageNumber' => [ + 'description' => '分页序号', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '1', + ], + 'PageSize' => [ + 'description' => '分页大小', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '10', + ], + 'TotalCount' => [ + 'description' => '对象总数', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '1', + ], + 'List' => [ + 'type' => 'object', + 'itemNode' => true, + 'properties' => [ + 'User' => [ + 'description' => '对象列表', + 'type' => 'array', + 'items' => [ + 'type' => 'object', + 'properties' => [ + 'PrivateOutboundNumberId' => [ + 'description' => '个人外呼号码的PhoneNumberId', + 'type' => 'string', + 'example' => 'a08d255e-12a5-48f8-93e0-6b8e1b6d****', + ], + 'InstanceId' => [ + 'description' => '用户所归属的呼叫中心实例ID', + 'type' => 'string', + 'example' => '9cfad875-6260-4a53-ab6e-b13e3fb3****', + ], + 'RamId' => [ + 'description' => '用户所对应的RAM账户ID', + 'type' => 'string', + 'example' => '29491103620126****', + ], + 'UserId' => [ + 'description' => '用户唯一标识。'."\n" + ."\n\n" + .'注意这里是RAM子账号在呼叫中心实例的唯一标识并非RamId，即UUID。', + 'type' => 'string', + 'example' => '674a5953-21d5-4ee9-9b42-eb8813d6****', + ], + 'Roles' => [ + 'type' => 'object', + 'itemNode' => true, + 'properties' => [ + 'Role' => [ + 'description' => '用户的角色列表', + 'type' => 'array', + 'items' => [ + 'type' => 'object', + 'properties' => [ + 'InstanceId' => [ + 'description' => '角色所归属的呼叫中心实例ID', + 'type' => 'string', + 'example' => '9cfad875-6260-4a53-ab6e-b13e3fb3****', + ], + 'RoleName' => [ + 'description' => '角色名称', + 'type' => 'string', + 'example' => 'ADMIN', + ], + 'RoleDescription' => [ + 'description' => '角色描述', + 'type' => 'string', + 'example' => '管理员', + ], + 'RoleId' => [ + 'description' => '角色ID，系统自动生成的唯一标示符。', + 'type' => 'string', + 'example' => '59a3d864-2f98-4f5e-84ec-c1ea13af****', + ], + ], + ], + ], + ], + ], + 'SkillLevels' => [ + 'type' => 'object', + 'itemNode' => true, + 'properties' => [ + 'SkillLevel' => [ + 'description' => '座席用户在一个技能组的等级，一个座席用户可以属于多个技能组。', + 'type' => 'array', + 'items' => [ + 'type' => 'object', + 'properties' => [ + 'SkillLevelId' => [ + 'description' => '技能级别唯一ID，系统自动生成的唯一标示符。', + 'type' => 'string', + 'example' => '181792', + ], + 'Level' => [ + 'description' => '技能级别', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '4', + ], + 'Skill' => [ + 'description' => '技能组', + 'type' => 'object', + 'properties' => [ + 'InstanceId' => [ + 'description' => '技能组所归属的呼叫中心实例', + 'type' => 'string', + 'example' => '9cfad875-6260-4a53-ab6e-b13e3fb3****', + ], + 'SkillGroupDescription' => [ + 'description' => '技能组简单描述', + 'type' => 'string', + 'example' => '描述', + ], + 'SkillGroupId' => [ + 'description' => '技能组唯一ID，系统自动生成的唯一标示符。', + 'type' => 'string', + 'example' => 'a053e6d5-16ee-4283-9c81-631b78ae****', + ], + 'SkillGroupName' => [ + 'description' => '技能组名字，需要在所归属的呼叫中心实例中唯一。', + 'type' => 'string', + 'example' => '默认技能组', + ], + ], + ], + ], + ], + ], + ], + ], + 'Detail' => [ + 'description' => '用户详细信息', + 'type' => 'object', + 'properties' => [ + 'DisplayName' => [ + 'description' => '用户的全名', + 'type' => 'string', + 'example' => 'test', + ], + 'Email' => [ + 'description' => '用户的电子邮件地址', + 'type' => 'string', + 'example' => '[email protected]', + ], + 'LoginName' => [ + 'description' => '用户登录名', + 'type' => 'string', + 'example' => 'test123', + ], + 'Department' => [ + 'description' => '用户的部门', + 'type' => 'string', + 'example' => 'IT', + ], + 'Phone' => [ + 'description' => '用户的电话号码', + 'type' => 'string', + 'example' => '1360176****', + ], + ], + ], + ], + ], + ], + ], + ], + ], + ], + ], + ], + ], + ], + 'errorCodes' => [], + 'responseDemo' => '[{"type":"json","example":"{\\n \\"HttpStatusCode\\": 200,\\n \\"Code\\": \\"OK\\",\\n \\"Message\\": \\"无\\",\\n \\"RequestId\\": \\"EAF3C248-E123-441B-A545-B6CD02E98EED\\",\\n \\"Success\\": true,\\n \\"Users\\": {\\n \\"PageNumber\\": 1,\\n \\"PageSize\\": 10,\\n \\"TotalCount\\": 1,\\n \\"List\\": {\\n \\"User\\": [\\n {\\n \\"PrivateOutboundNumberId\\": \\"a08d255e-12a5-48f8-93e0-6b8e1b6d****\\",\\n \\"InstanceId\\": \\"9cfad875-6260-4a53-ab6e-b13e3fb3****\\",\\n \\"RamId\\": \\"29491103620126****\\",\\n \\"UserId\\": \\"674a5953-21d5-4ee9-9b42-eb8813d6****\\",\\n \\"Roles\\": {\\n \\"Role\\": [\\n {\\n \\"InstanceId\\": \\"9cfad875-6260-4a53-ab6e-b13e3fb3****\\",\\n \\"RoleName\\": \\"ADMIN\\",\\n \\"RoleDescription\\": \\"管理员\\",\\n \\"RoleId\\": \\"59a3d864-2f98-4f5e-84ec-c1ea13af****\\"\\n }\\n ]\\n },\\n \\"SkillLevels\\": {\\n \\"SkillLevel\\": [\\n {\\n \\"SkillLevelId\\": \\"181792\\",\\n \\"Level\\": 4,\\n \\"Skill\\": {\\n \\"InstanceId\\": \\"9cfad875-6260-4a53-ab6e-b13e3fb3****\\",\\n \\"SkillGroupDescription\\": \\"描述\\",\\n \\"SkillGroupId\\": \\"a053e6d5-16ee-4283-9c81-631b78ae****\\",\\n \\"SkillGroupName\\": \\"默认技能组\\"\\n }\\n }\\n ]\\n },\\n \\"Detail\\": {\\n \\"DisplayName\\": \\"test\\",\\n \\"Email\\": \\"[email protected]\\",\\n \\"LoginName\\": \\"test123\\",\\n \\"Department\\": \\"IT\\",\\n \\"Phone\\": \\"1360176****\\"\\n }\\n }\\n ]\\n }\\n }\\n}","errorExample":""},{"type":"xml","example":"<Message>无</Message>\\n<RequestId>EAF3C248-E123-441B-A545-B6CD02E98EED</RequestId>\\n<HttpStatusCode>200</HttpStatusCode>\\n<Users>\\n <TotalCount>1</TotalCount>\\n <PageSize>10</PageSize>\\n <PageNumber>1</PageNumber>\\n <List>\\n <User>\\n <PrivateOutboundNumberId>a08d255e-12a5-48f8-93e0-6b8e1b6d****</PrivateOutboundNumberId>\\n <InstanceId>9cfad875-6260-4a53-ab6e-b13e3fb3****</InstanceId>\\n <UserId>674a5953-21d5-4ee9-9b42-eb8813d6****</UserId>\\n <RamId>29491103620126****</RamId>\\n <SkillLevels>\\n <SkillLevel>\\n <SkillLevelId>181792</SkillLevelId>\\n <Level>4</Level>\\n <Skill>\\n <SkillGroupName>默认技能组</SkillGroupName>\\n <InstanceId>9cfad875-6260-4a53-ab6e-b13e3fb3****</InstanceId>\\n <SkillGroupId>a053e6d5-16ee-4283-9c81-631b78ae****</SkillGroupId>\\n <SkillGroupDescription>描述</SkillGroupDescription>\\n </Skill>\\n </SkillLevel>\\n </SkillLevels>\\n <Roles>\\n <Role>\\n <RoleName>ADMIN</RoleName>\\n <InstanceId>9cfad875-6260-4a53-ab6e-b13e3fb3****</InstanceId>\\n <RoleDescription>管理员</RoleDescription>\\n <RoleId>59a3d864-2f98-4f5e-84ec-c1ea13af****</RoleId>\\n </Role>\\n </Roles>\\n <Detail>\\n <LoginName>test123</LoginName>\\n <Department>IT</Department>\\n <Email>[email protected]</Email>\\n <Phone>1360176****</Phone>\\n <DisplayName>test</DisplayName>\\n </Detail>\\n </User>\\n </List>\\n</Users>\\n<Code>OK</Code>\\n<Success>true</Success>","errorExample":""}]', + 'title' => '搜索用户列表', + 'description' => '需要提供角色，技能组，技能级别，以及按需提供用户详细信息。', + 'requestParamsDescription' => ' ', + 'responseParamsDescription' => ' ', + 'extraInfo' => ' ', + ], + 'RemoveUsers' => [ + 'summary' => '调用RemoveUsers从一个呼叫中心实例中移除一组用户。', + 'methods' => [ + 'post', + 'get', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + [ + 'BearerToken' => [], + ], + ], + 'operationType' => 'readAndWrite', + 'deprecated' => false, + 'systemTags' => [ + 'operationType' => 'get', + 'riskType' => 'none', + 'chargeType' => 'free', + 'abilityTreeNodes' => [ + 'FEATUREccc8HB4RI', + ], + ], + 'parameters' => [ + [ + 'name' => 'InstanceId', + 'in' => 'query', + 'schema' => [ + 'description' => '待移除用户的呼叫中心实例ID', + 'type' => 'string', + 'required' => true, + 'example' => '9cfad875-6260-4a53-ab6e-b13e3fb31f7d', + ], + ], + [ + 'name' => 'UserId', + 'in' => 'query', + 'style' => 'repeatList', + 'schema' => [ + 'description' => '待移除的呼叫中心实例中的用户ID。'."\n" + ."\n\n" + .'**UserId.1**意为只移除一个坐席，如果移除多个，则需要传多个，例如 UserId.1、UserId.2、UserId.3，以此类推，具体请参考下方的请求示例。', + 'type' => 'array', + 'items' => [ + 'type' => 'string', + ], + 'required' => true, + 'example' => '7ed274a5-6351-4dbd-9f13-6ac63c8ef296', + 'maxItems' => 99, + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'type' => 'object', + 'properties' => [ + 'HttpStatusCode' => [ + 'description' => 'HTTP状态码', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '200', + ], + 'Code' => [ + 'description' => '响应码', + 'type' => 'string', + 'example' => 'OK', + ], + 'Message' => [ + 'description' => '响应信息', + 'type' => 'string', + 'example' => '无', + ], + 'RequestId' => [ + 'description' => '请求ID', + 'type' => 'string', + 'example' => '1F9834D8-6D09-4A1B-BADB-B019D9D444D8', + ], + 'Success' => [ + 'description' => '是否成功', + 'type' => 'boolean', + 'example' => 'true', + ], + ], + ], + ], + ], + 'errorCodes' => [], + 'responseDemo' => '[{"type":"json","example":"{\\n \\"HttpStatusCode\\": 200,\\n \\"Code\\": \\"OK\\",\\n \\"Message\\": \\"无\\",\\n \\"RequestId\\": \\"1F9834D8-6D09-4A1B-BADB-B019D9D444D8\\",\\n \\"Success\\": true\\n}","errorExample":""},{"type":"xml","example":"<RemoveUsersResponse>\\r\\n <HttpStatusCode>200</HttpStatusCode>\\r\\n <RequestId>1F9834D8-6D09-4A1B-BADB-B019D9D444D8</RequestId>\\r\\n <Success>true</Success>\\r\\n <Code>OK</Code>\\r\\n</RemoveUsersResponse>","errorExample":""}]', + 'title' => '从一个呼叫中心实例中移除一组用户', + ], + 'AddAgentDevice' => [ + 'summary' => '当坐席上线时，保存坐席设备的基本信息。', + 'methods' => [ + 'post', + 'get', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + [ + 'BearerToken' => [], + ], + ], + 'operationType' => 'readAndWrite', + 'deprecated' => false, + 'systemTags' => [ + 'operationType' => 'create', + 'riskType' => 'none', + 'chargeType' => 'free', + 'abilityTreeNodes' => [ + 'FEATUREccc8HB4RI', + ], + ], + 'parameters' => [ + [ + 'name' => 'InstanceId', + 'in' => 'query', + 'schema' => [ + 'description' => '呼叫中心实例ID', + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + 'example' => '9cfad875-6260-4a53-ab6e-b13e3fb31f7d', + ], + ], + [ + 'name' => 'ClientIp', + 'in' => 'query', + 'schema' => [ + 'description' => '客户端IP地址', + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + 'example' => '127.0.0.1', + ], + ], + [ + 'name' => 'ClientPort', + 'in' => 'query', + 'schema' => [ + 'description' => '客户端IP端口', + 'type' => 'string', + 'required' => false, + 'example' => '8080', + ], + ], + [ + 'name' => 'BrowserVersion', + 'in' => 'formData', + 'schema' => [ + 'description' => '浏览器版本信息', + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + 'example' => 'Chrome/74.0.3729.169', + ], + ], + [ + 'name' => 'Remark', + 'in' => 'formData', + 'schema' => [ + 'description' => '其他备注信息', + 'type' => 'string', + 'required' => false, + 'example' => '备注', + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'type' => 'object', + 'properties' => [ + 'HttpStatusCode' => [ + 'description' => 'HTTP状态码', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '200', + ], + 'AgentDeviceId' => [ + 'description' => '保存数据的ID。'."\n" + ."\n" + .'用于给ModifyAgentDevice提供数据来记录登录是否成功。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '456', + ], + 'RequestId' => [ + 'description' => '请求ID', + 'type' => 'string', + 'example' => 'A13BB835-94AA-4E55-8D9E-5EA585CE6555"', + ], + 'Success' => [ + 'description' => '是否成功', + 'type' => 'boolean', + 'example' => 'true', + ], + 'Code' => [ + 'description' => '响应码', + 'type' => 'string', + 'example' => 'OK', + ], + 'Message' => [ + 'description' => '响应信息', + 'type' => 'string', + 'example' => '无', + ], + ], + ], + ], + ], + 'errorCodes' => [], + 'responseDemo' => '[{"type":"json","example":"{\\n \\"HttpStatusCode\\": 200,\\n \\"AgentDeviceId\\": 456,\\n \\"RequestId\\": \\"A13BB835-94AA-4E55-8D9E-5EA585CE6555\\\\\\"\\",\\n \\"Success\\": true,\\n \\"Code\\": \\"OK\\",\\n \\"Message\\": \\"无\\"\\n}","errorExample":""},{"type":"xml","example":"<AddAgentDeviceResponse>\\r\\n <AgentDeviceId>456</AgentDeviceId>\\r\\n <HttpStatusCode>200</HttpStatusCode>\\r\\n <RequestId>A13BB835-94AA-4E55-8D9E-5EA585CE6555</RequestId>\\r\\n <Success>true</Success>\\r\\n <Code>OK</Code>\\r\\n</AddAgentDeviceResponse>","errorExample":""}]', + 'title' => '保存坐席设备信息', + 'description' => '可与**ModifyAgentDevice**接口连用来保存更新坐席设备的相关信息。一般为定位双登（坐席账号在多个电脑设备或者浏览器登录）或者网络问题引起的掉线等情况提供参考数据。', + 'requestParamsDescription' => ' ', + 'responseParamsDescription' => ' ', + 'extraInfo' => ' ', + ], + 'ModifyAgentDevice' => [ + 'summary' => '当坐席上线成功时，更新坐席设备中的坐席的登录状态。', + 'methods' => [ + 'post', + 'get', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + [ + 'BearerToken' => [], + ], + ], + 'operationType' => 'readAndWrite', + 'deprecated' => false, + 'systemTags' => [ + 'operationType' => 'update', + 'riskType' => 'none', + 'chargeType' => 'free', + 'abilityTreeNodes' => [ + 'FEATUREcccD5GAHN', + ], + ], + 'parameters' => [ + [ + 'name' => 'IsLogin', + 'in' => 'query', + 'schema' => [ + 'description' => '是否签入成功。取值：'."\n" + ."\n" + .'- 0（默认）：签入失败'."\n" + .'- 1：签入成功', + 'type' => 'integer', + 'format' => 'int32', + 'required' => false, + 'docRequired' => true, + 'example' => '1', + ], + ], + [ + 'name' => 'AgentDeviceId', + 'in' => 'query', + 'schema' => [ + 'description' => '坐席设备唯一标识', + 'type' => 'integer', + 'format' => 'int64', + 'required' => false, + 'docRequired' => true, + 'example' => '456', + ], + ], + [ + 'name' => 'InstanceId', + 'in' => 'query', + 'schema' => [ + 'description' => '呼叫中心实例ID', + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + 'example' => '9cfad875-6260-4a53-ab6e-b13e3fb31f7d', + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'type' => 'object', + 'properties' => [ + 'HttpStatusCode' => [ + 'description' => 'HTTP状态码', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '200', + ], + 'Code' => [ + 'description' => '响应码', + 'type' => 'string', + 'example' => 'OK', + ], + 'Message' => [ + 'description' => '响应信息', + 'type' => 'string', + 'example' => '无', + ], + 'RequestId' => [ + 'description' => '请求ID', + 'type' => 'string', + 'example' => 'A13BB835-94AA-4E55-8D9E-5EA585CEA98D', + ], + 'Success' => [ + 'description' => '是否成功', + 'type' => 'boolean', + 'example' => 'true', + ], + ], + ], + ], + ], + 'responseDemo' => '[{"type":"json","example":"{\\n \\"HttpStatusCode\\": 200,\\n \\"Code\\": \\"OK\\",\\n \\"Message\\": \\"无\\",\\n \\"RequestId\\": \\"A13BB835-94AA-4E55-8D9E-5EA585CEA98D\\",\\n \\"Success\\": true\\n}","errorExample":""},{"type":"xml","example":"<ModifyAgentDeviceResponse>\\r\\n <HttpStatusCode>200</HttpStatusCode>\\r\\n <RequestId>A13BB835-94AA-4E55-8D9E-5EA585CEA98D</RequestId>\\r\\n <Success>true</Success>\\r\\n <Code>OK</Code>\\r\\n</ModifyAgentDeviceResponse>","errorExample":""}]', + 'title' => '更新坐席登录状态', + 'requestParamsDescription' => ' ', + 'responseParamsDescription' => ' ', + 'extraInfo' => ' ', + ], + 'ListRealTimeAgent' => [ + 'summary' => '获取呼叫中心实例中的所有可转接的坐席，其中可转接是指坐席处于空闲状态或者坐席存有个人手机号。', + 'methods' => [ + 'post', + 'get', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + [ + 'BearerToken' => [], + ], + ], + 'operationType' => 'read', + 'systemTags' => [ + 'operationType' => 'get', + 'riskType' => 'none', + 'chargeType' => 'free', + 'abilityTreeNodes' => [ + 'FEATUREcccD5GAHN', + ], + ], + 'parameters' => [ + [ + 'name' => 'InstanceId', + 'in' => 'query', + 'schema' => [ + 'description' => '待获取用户的呼叫中心实例ID', + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + 'example' => '9cfad875-6260-4a53-ab6e-b13e3fb3****', + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'type' => 'object', + 'properties' => [ + 'HttpStatusCode' => [ + 'description' => 'HTTP状态码', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '200', + ], + 'Code' => [ + 'description' => '响应码', + 'type' => 'string', + 'example' => 'OK', + ], + 'Message' => [ + 'description' => '响应信息', + 'type' => 'string', + 'example' => '无', + ], + 'RequestId' => [ + 'description' => '请求ID', + 'type' => 'string', + 'example' => '51DE4272-1711-4FF3-805F-7FBD2251AA0D', + ], + 'Success' => [ + 'description' => '是否成功', + 'type' => 'boolean', + 'example' => 'true', + ], + 'Data' => [ + 'type' => 'object', + 'itemNode' => true, + 'properties' => [ + 'User' => [ + 'description' => '获取到的呼叫中心实例中的用户列表', + 'type' => 'array', + 'items' => [ + 'type' => 'object', + 'properties' => [ + 'DisplayName' => [ + 'description' => '坐席展示名', + 'type' => 'string', + 'example' => '模板导入坐席', + ], + 'StateDesc' => [ + 'description' => '坐席状态描述', + 'type' => 'string', + 'example' => '未上线', + ], + 'Dn' => [ + 'description' => '坐席分机号', + 'type' => 'string', + 'example' => '8031****', + ], + 'State' => [ + 'description' => '坐席状态', + 'type' => 'string', + 'example' => '3', + ], + 'RamId' => [ + 'description' => '坐席RAM子账号', + 'type' => 'string', + 'example' => '21577102482268****', + ], + 'Phone' => [ + 'description' => '坐席手机号', + 'type' => 'string', + 'example' => '1880134****', + ], + 'SkillLevels' => [ + 'type' => 'object', + 'itemNode' => true, + 'properties' => [ + 'SkillLevel' => [ + 'description' => '用户所归属的技能组及相应等级，一个用户可以不属于任何技能组。', + 'type' => 'array', + 'items' => [ + 'type' => 'object', + 'properties' => [ + 'SkillLevelId' => [ + 'description' => '技能级别唯一ID，系统自动生成的唯一标示符。', + 'type' => 'string', + 'example' => '101271', + ], + 'Level' => [ + 'description' => '技能级别', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '5', + ], + 'Skill' => [ + 'description' => '技能', + 'type' => 'object', + 'properties' => [ + 'InstanceId' => [ + 'description' => '技能组所归属的呼叫中心实例。', + 'type' => 'string', + 'example' => '9cfad875-6260-4a53-ab6e-b13e3fb3****', + ], + 'SkillGroupDescription' => [ + 'description' => '技能组简单描述。', + 'type' => 'string', + 'example' => '默认技能组', + ], + 'SkillGroupId' => [ + 'description' => '技能组唯一ID，系统自动生成的唯一标示符。', + 'type' => 'string', + 'example' => '0ee27b3b-6765-499a-a741-61b16a90****', + ], + 'SkillGroupName' => [ + 'description' => '技能组名字，需要在所归属的呼叫中心实例中唯一。', + 'type' => 'string', + 'example' => 'Default', + ], + ], + ], + ], + ], + ], + ], + ], + ], + ], + ], + ], + ], + ], + ], + ], + ], + 'errorCodes' => [], + 'responseDemo' => '[{"type":"json","example":"{\\n \\"HttpStatusCode\\": 200,\\n \\"Code\\": \\"OK\\",\\n \\"Message\\": \\"无\\",\\n \\"RequestId\\": \\"51DE4272-1711-4FF3-805F-7FBD2251AA0D\\",\\n \\"Success\\": true,\\n \\"Data\\": {\\n \\"User\\": [\\n {\\n \\"DisplayName\\": \\"模板导入坐席\\",\\n \\"StateDesc\\": \\"未上线\\",\\n \\"Dn\\": \\"8031****\\",\\n \\"State\\": \\"3\\",\\n \\"RamId\\": \\"21577102482268****\\",\\n \\"Phone\\": \\"1880134****\\",\\n \\"SkillLevels\\": {\\n \\"SkillLevel\\": [\\n {\\n \\"SkillLevelId\\": \\"101271\\",\\n \\"Level\\": 5,\\n \\"Skill\\": {\\n \\"InstanceId\\": \\"9cfad875-6260-4a53-ab6e-b13e3fb3****\\",\\n \\"SkillGroupDescription\\": \\"默认技能组\\",\\n \\"SkillGroupId\\": \\"0ee27b3b-6765-499a-a741-61b16a90****\\",\\n \\"SkillGroupName\\": \\"Default\\"\\n }\\n }\\n ]\\n }\\n }\\n ]\\n }\\n}","errorExample":""},{"type":"xml","example":"<Message>无</Message>\\n<RequestId>51DE4272-1711-4FF3-805F-7FBD2251AA0D</RequestId>\\n<HttpStatusCode>200</HttpStatusCode>\\n<Data>\\n <User>\\n <StateDesc>未上线</StateDesc>\\n <State>3</State>\\n <Phone>1880134****</Phone>\\n <DisplayName>模板导入坐席</DisplayName>\\n <RamId>21577102482268****</RamId>\\n <Dn>8031****</Dn>\\n <SkillLevels>\\n <SkillLevel>\\n <SkillLevelId>101271</SkillLevelId>\\n <Level>5</Level>\\n <Skill>\\n <SkillGroupName>Default</SkillGroupName>\\n <InstanceId>9cfad875-6260-4a53-ab6e-b13e3fb3****</InstanceId>\\n <SkillGroupId>0ee27b3b-6765-499a-a741-61b16a90****</SkillGroupId>\\n <SkillGroupDescription>默认技能组</SkillGroupDescription>\\n </Skill>\\n </SkillLevel>\\n </SkillLevels>\\n </User>\\n</Data>\\n<Code>OK</Code>\\n<Success>true</Success>","errorExample":""}]', + 'title' => '获取实例中所有可转接坐席', + 'requestParamsDescription' => ' ', + 'responseParamsDescription' => ' ', + 'extraInfo' => ' ', + ], + 'ListAgentStateLogs' => [ + 'summary' => '获取呼叫中心实例中坐席的状态日志。', + 'methods' => [ + 'post', + 'get', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + [ + 'BearerToken' => [], + ], + ], + 'operationType' => 'read', + 'deprecated' => false, + 'systemTags' => [ + 'operationType' => 'get', + 'riskType' => 'none', + 'chargeType' => 'free', + 'abilityTreeNodes' => [ + 'FEATUREcccD5GAHN', + ], + ], + 'parameters' => [ + [ + 'name' => 'InstanceId', + 'in' => 'query', + 'schema' => [ + 'description' => '待获取用户的呼叫中心实例ID。', + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + 'example' => 'd278629c-c687-4aa3-b044-4fe9b012e7ef', + ], + ], + [ + 'name' => 'RamId', + 'in' => 'query', + 'schema' => [ + 'description' => '坐席的RAM ID。', + 'type' => 'integer', + 'format' => 'int64', + 'required' => true, + 'docRequired' => true, + 'example' => '233600862826937630', + ], + ], + [ + 'name' => 'StartTime', + 'in' => 'query', + 'schema' => [ + 'description' => '开始时间。', + 'type' => 'integer', + 'format' => 'int64', + 'required' => true, + 'docRequired' => true, + 'example' => '1607911199000', + ], + ], + [ + 'name' => 'EndTime', + 'in' => 'query', + 'schema' => [ + 'description' => '结束时间，注意查询时间范围不能大于2小时，否则会报错。', + 'type' => 'integer', + 'format' => 'int64', + 'required' => true, + 'docRequired' => true, + 'example' => '1607918399000', + ], + ], + [ + 'name' => 'PageNumber', + 'in' => 'query', + 'schema' => [ + 'description' => '分页序号。', + 'type' => 'integer', + 'format' => 'int32', + 'required' => true, + 'docRequired' => true, + 'example' => '1', + ], + ], + [ + 'name' => 'PageSize', + 'in' => 'query', + 'schema' => [ + 'description' => '分页大小。', + 'type' => 'integer', + 'format' => 'int32', + 'required' => true, + 'docRequired' => true, + 'example' => '2', + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'type' => 'object', + 'properties' => [ + 'HttpStatusCode' => [ + 'description' => 'HTTP状态码。', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '200', + ], + 'Code' => [ + 'description' => '响应码。', + 'type' => 'string', + 'example' => 'OK', + ], + 'Message' => [ + 'description' => '响应信息。', + 'type' => 'string', + 'example' => '无', + ], + 'RequestId' => [ + 'description' => '请求ID。', + 'type' => 'string', + 'example' => 'EAF3C248-E123-441B-A545-B6CD02E98EED', + ], + 'Success' => [ + 'description' => '是否成功。', + 'type' => 'boolean', + 'example' => 'true', + ], + 'AgentStateLogPage' => [ + 'description' => '坐席状态日志列表。', + 'type' => 'object', + 'properties' => [ + 'PageNumber' => [ + 'description' => '分页序号。', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '1', + ], + 'PageSize' => [ + 'description' => '分页大小。', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '10', + ], + 'TotalCount' => [ + 'description' => '对象总数。', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '1', + ], + 'List' => [ + 'description' => '对象列表。', + 'type' => 'array', + 'items' => [ + 'type' => 'object', + 'properties' => [ + 'StateCode' => [ + 'description' => '坐席子状态。', + 'type' => 'string', + 'example' => 'StartMonitoring', + ], + 'ContactId' => [ + 'description' => '通话ID。', + 'type' => 'string', + 'example' => '2952482622', + ], + 'State' => [ + 'description' => '坐席状态。', + 'type' => 'string', + 'example' => 'Talking', + ], + 'ConnectId' => [ + 'description' => '话务ID。', + 'type' => 'string', + 'example' => '2952482621', + ], + 'StateTime' => [ + 'description' => '状态对应的时刻。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '1607911119000', + ], + 'InstanceId' => [ + 'description' => '实例ID。', + 'type' => 'string', + 'example' => 'd278629c-c687-4aa3-b044-4fe9b012e7ef', + ], + 'RamId' => [ + 'description' => '坐席的RamId。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '233600862826937630', + ], + 'SkillGroupIds' => [ + 'description' => '坐席所在的技能组列表。', + 'type' => 'string', + 'example' => 'f762fa1d-d8cb-4d4c-aa0a-b3e0c1f05347,b09c567c-9d74-43e6-9106-86e1bf2da52b', + ], + 'CounterParty' => [ + 'description' => '对端：所监听对象的RamId。非监听场景或被监听者不展示此字段。', + 'type' => 'string', + 'example' => '135600862836930633', + ], + ], + ], + ], + ], + ], + ], + ], + ], + ], + 'errorCodes' => [], + 'responseDemo' => '[{"type":"json","example":"{\\n \\"HttpStatusCode\\": 200,\\n \\"Code\\": \\"OK\\",\\n \\"Message\\": \\"无\\",\\n \\"RequestId\\": \\"EAF3C248-E123-441B-A545-B6CD02E98EED\\",\\n \\"Success\\": true,\\n \\"AgentStateLogPage\\": {\\n \\"PageNumber\\": 1,\\n \\"PageSize\\": 10,\\n \\"TotalCount\\": 1,\\n \\"List\\": [\\n {\\n \\"StateCode\\": \\"StartMonitoring\\",\\n \\"ContactId\\": \\"2952482622\\",\\n \\"State\\": \\"Talking\\",\\n \\"ConnectId\\": \\"2952482621\\",\\n \\"StateTime\\": 1607911119000,\\n \\"InstanceId\\": \\"d278629c-c687-4aa3-b044-4fe9b012e7ef\\",\\n \\"RamId\\": 233600862826937630,\\n \\"SkillGroupIds\\": \\"f762fa1d-d8cb-4d4c-aa0a-b3e0c1f05347,b09c567c-9d74-43e6-9106-86e1bf2da52b\\",\\n \\"CounterParty\\": \\"135600862836930633\\"\\n }\\n ]\\n }\\n}","errorExample":""},{"type":"xml","example":"<Message/>\\n<RequestId>EAF3C248-E123-441B-A545-B6CD02E98EED</RequestId>\\n<HttpStatusCode>200</HttpStatusCode>\\n<Code>OK</Code>\\n<Success>true</Success>\\n<AgentStateLogPage>\\n <TotalCount>1</TotalCount>\\n <PageSize>10</PageSize>\\n <PageNumber>1</PageNumber>\\n <List>\\n <CounterParty>135600862836930633</CounterParty>\\n <SkillGroupIds>f762fa1d-d8cb-4d4c-aa0a-b3e0c1f05347,b09c567c-9d74-43e6-9106-86e1bf2da52b</SkillGroupIds>\\n <StateTime>1607911119000</StateTime>\\n <InstanceId>d278629c-c687-4aa3-b044-4fe9b012e7ef</InstanceId>\\n <State>Talking</State>\\n <StateCode>StartMonitoring</StateCode>\\n <RamId>233600862826937630</RamId>\\n <ConnectId>2952482621</ConnectId>\\n <ContactId>2952482622</ContactId>\\n </List>\\n</AgentStateLogPage>","errorExample":""}]', + 'title' => '查询坐席状态日志', + 'requestParamsDescription' => ' ', + 'responseParamsDescription' => ' ', + 'extraInfo' => ' ', + ], + 'ListAgentStates' => [ + 'summary' => '调用ListAgentStates获取坐席状态。', + 'methods' => [ + 'post', + 'get', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + [ + 'BearerToken' => [], + ], + ], + 'operationType' => 'read', + 'deprecated' => false, + 'systemTags' => [ + 'operationType' => 'get', + 'riskType' => 'none', + 'chargeType' => 'free', + 'abilityTreeNodes' => [ + 'FEATUREcccD5GAHN', + ], + ], + 'parameters' => [ + [ + 'name' => 'InstanceId', + 'in' => 'query', + 'schema' => [ + 'description' => '呼叫中心实例ID', + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + 'example' => '9cfad875-6260-4a53-ab6e-b13e3fb31f7d', + ], + ], + [ + 'name' => 'SkillGroupId', + 'in' => 'query', + 'schema' => [ + 'description' => '技能组ID', + 'type' => 'string', + 'required' => false, + 'example' => 'XXX', + ], + ], + [ + 'name' => 'AgentIds', + 'in' => 'query', + 'schema' => [ + 'description' => '坐席ID列表。'."\n" + ."\n" + .'坐席ID等同于该座席的RAM子账户ID，最多50个坐席；不传则查询全部。', + 'type' => 'string', + 'required' => false, + 'example' => '237432034227828673', + ], + ], + [ + 'name' => 'State', + 'in' => 'query', + 'schema' => [ + 'description' => '坐席状态列表。'."\n" + ."\n" + .'不传查询全部。枚举值：ACW:话后处理中,Break:小休,Dialing:拨号,Ringing:振铃,Ready:等待,Talking:通话。', + 'type' => 'string', + 'required' => false, + 'example' => 'ACW', + ], + ], + [ + 'name' => 'PageNumber', + 'in' => 'query', + 'schema' => [ + 'description' => '分页序号，默认值为1', + 'type' => 'integer', + 'format' => 'int32', + 'required' => false, + 'example' => '1', + ], + ], + [ + 'name' => 'PageSize', + 'in' => 'query', + 'schema' => [ + 'description' => '分页大小，默认值为10，最大是100。', + 'type' => 'integer', + 'format' => 'int32', + 'required' => false, + 'example' => '10', + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'type' => 'object', + 'properties' => [ + 'HttpStatusCode' => [ + 'description' => 'HTTP状态码', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '200', + ], + 'Code' => [ + 'description' => '响应码', + 'type' => 'string', + 'example' => 'OK', + ], + 'Message' => [ + 'description' => '响应信息', + 'type' => 'string', + 'example' => '无', + ], + 'RequestId' => [ + 'description' => '请求iD', + 'type' => 'string', + 'example' => '03C67DAD-EB26-41D8-949D-9B0C470FB716', + ], + 'Success' => [ + 'description' => '是否成功', + 'type' => 'boolean', + 'example' => 'true', + ], + 'Data' => [ + 'description' => '报表', + 'type' => 'object', + 'properties' => [ + 'PageNumber' => [ + 'description' => '分页序号', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '1', + ], + 'PageSize' => [ + 'description' => '分页大小', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '2', + ], + 'TotalCount' => [ + 'description' => '总个数', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '2', + ], + 'List' => [ + 'type' => 'object', + 'itemNode' => true, + 'properties' => [ + 'RealTimeAgentState' => [ + 'description' => '坐席报表列表', + 'type' => 'array', + 'items' => [ + 'type' => 'object', + 'properties' => [ + 'LoginName' => [ + 'description' => '座席登录名', + 'type' => 'string', + 'example' => 'paige', + ], + 'Dn' => [ + 'description' => '分机号码', + 'type' => 'string', + 'example' => '80301522', + ], + 'StateDuration' => [ + 'description' => '坐席状态持续时长', + 'type' => 'string', + 'example' => '10', + ], + 'State' => [ + 'description' => '座席状态描述，会有以下描述：会议、发起求助、处理、小休、拨号、振铃、求助、等待、通话。', + 'type' => 'string', + 'example' => 'Ready', + ], + 'AgentId' => [ + 'description' => '座席ID，等同于该座席的RAM子账户ID。', + 'type' => 'string', + 'example' => '237432034227828673', + ], + 'AgentName' => [ + 'description' => '座席名称', + 'type' => 'string', + 'example' => '派鸽', + ], + 'InstanceId' => [ + 'description' => '呼叫中心实例ID', + 'type' => 'string', + 'example' => '9cfad875-6260-4a53-ab6e-b13e3fb31f7d', + ], + ], + ], + ], + ], + ], + ], + ], + ], + ], + ], + ], + 'errorCodes' => [], + 'responseDemo' => '[{"type":"json","example":"{\\n \\"HttpStatusCode\\": 200,\\n \\"Code\\": \\"OK\\",\\n \\"Message\\": \\"无\\",\\n \\"RequestId\\": \\"03C67DAD-EB26-41D8-949D-9B0C470FB716\\",\\n \\"Success\\": true,\\n \\"Data\\": {\\n \\"PageNumber\\": 1,\\n \\"PageSize\\": 2,\\n \\"TotalCount\\": 2,\\n \\"List\\": {\\n \\"RealTimeAgentState\\": [\\n {\\n \\"LoginName\\": \\"paige\\",\\n \\"Dn\\": \\"80301522\\",\\n \\"StateDuration\\": \\"10\\",\\n \\"State\\": \\"Ready\\",\\n \\"AgentId\\": \\"237432034227828673\\",\\n \\"AgentName\\": \\"派鸽\\",\\n \\"InstanceId\\": \\"9cfad875-6260-4a53-ab6e-b13e3fb31f7d\\"\\n }\\n ]\\n }\\n }\\n}","errorExample":""},{"type":"xml","example":"<RequestId>947B7F2A-BD31-4A0B-9CC0-13F8165C65A7</RequestId>\\n<HttpStatusCode>200</HttpStatusCode>\\n<Data>\\n <TotalCount>3</TotalCount>\\n <PageSize>50</PageSize>\\n <PageNumber>1</PageNumber>\\n <List>\\n <RealTimeAgentState>\\n <LoginName>paige</LoginName>\\n <InstanceId>9cfad875-6260-4a53-ab6e-b13e3fb31f7d</InstanceId>\\n <State>ACW</State>\\n <Dn>80301522</Dn>\\n <AgentId>237432034227828673</AgentId>\\n <AgentName>派鸽</AgentName>\\n </RealTimeAgentState>\\n <RealTimeAgentState>\\n <LoginName>banshi1</LoginName>\\n <InstanceId>9cfad875-6260-4a53-ab6e-b13e3fb31f7d</InstanceId>\\n <State>Ready</State>\\n <Dn>80322399</Dn>\\n <AgentId>243374734951787536</AgentId>\\n <AgentName>般石</AgentName>\\n </RealTimeAgentState>\\n <RealTimeAgentState>\\n <LoginName>mengzhen1234</LoginName>\\n <InstanceId>9cfad875-6260-4a53-ab6e-b13e3fb31f7d</InstanceId>\\n <State>Ringing</State>\\n <Dn>80325610</Dn>\\n <AgentId>273570923499439182</AgentId>\\n <AgentName>孟珍1234</AgentName>\\n </RealTimeAgentState>\\n </List>\\n</Data>\\n<Code>OK</Code>\\n<Success>true</Success>","errorExample":""}]', + 'title' => '获取坐席状态', + 'description' => '坐席瞬时状态列表，统计的范围是截止调用时间4个小时内的，存在活跃坐席的状态信息。'."\n" + ."\n" + .'4 个小时内：是指发起统计的当前时间点，往前推 4 个小时。'."\n" + .'活跃坐席：是指在上述时间范围内，状态发生变化的坐席。坐席状态变化包括签入、签出、小休、外呼等。仅登录坐席工作台，而没有签入的情况，不属于活跃坐席。', + 'requestParamsDescription' => ' ', + 'responseParamsDescription' => ' ', + 'extraInfo' => ' ', + ], + 'ListAgentSummaryReports' => [ + 'summary' => '查询坐席指标的某个时间范围汇总报表。', + 'methods' => [ + 'post', + 'get', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + [ + 'BearerToken' => [], + ], + ], + 'operationType' => 'read', + 'deprecated' => false, + 'systemTags' => [ + 'operationType' => 'get', + 'riskType' => 'none', + 'chargeType' => 'free', + 'abilityTreeNodes' => [ + 'FEATUREcccD5GAHN', + ], + ], + 'parameters' => [ + [ + 'name' => 'InstanceId', + 'in' => 'query', + 'schema' => [ + 'description' => '呼叫中心实例ID', + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + 'example' => 'b0eb2742-f37e-4c67-82d4-25c651c1c450', + ], + ], + [ + 'name' => 'SkillGroupId', + 'in' => 'query', + 'schema' => [ + 'description' => '技能组ID', + 'type' => 'string', + 'required' => false, + 'example' => 'fb654c6-17c6-4501-ba57-f5ddeb919814', + ], + ], + [ + 'name' => 'AgentIds', + 'in' => 'query', + 'schema' => [ + 'description' => '坐席ID列表(使用“,”隔开)，坐席ID等同于该座席的RAM子账户ID，最多50个坐席；不传查询全部。', + 'type' => 'string', + 'required' => false, + 'example' => '2769707711429472695', + ], + ], + [ + 'name' => 'StartTime', + 'in' => 'query', + 'schema' => [ + 'description' => '起始日期，格式yyyy-MM-dd HH:mm:ss；需要注意目前仅支持按天维度的查询，参数设置请参考案例。同时时间设置不得早于6个月前的时间点', + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + 'example' => '2018-08-01 00:00:00', + ], + ], + [ + 'name' => 'EndTime', + 'in' => 'query', + 'schema' => [ + 'description' => '终止日期，格式：yyyy-MM-dd HH:mm:ss；需要注意目前仅支持按天维度的查询，参数设置请参考案例。', + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + 'example' => '2018-08-07 00:00:00', + ], + ], + [ + 'name' => 'PageNumber', + 'in' => 'query', + 'schema' => [ + 'description' => '分页序号，默认值为1。', + 'type' => 'integer', + 'format' => 'int32', + 'required' => false, + 'example' => '1', + ], + ], + [ + 'name' => 'PageSize', + 'in' => 'query', + 'schema' => [ + 'description' => '分页大小，默认值为10，最大是100。', + 'type' => 'integer', + 'format' => 'int32', + 'required' => false, + 'example' => '20', + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'type' => 'object', + 'properties' => [ + 'HttpStatusCode' => [ + 'description' => 'HTTP状态码', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '200', + ], + 'Code' => [ + 'description' => '响应码', + 'type' => 'string', + 'example' => 'OK', + ], + 'Message' => [ + 'description' => '响应信息', + 'type' => 'string', + 'example' => '无', + ], + 'RequestId' => [ + 'description' => '请求ID', + 'type' => 'string', + 'example' => '685904F9-C253-49EF-8255-384888B794D2', + ], + 'Success' => [ + 'description' => '是否成功', + 'type' => 'boolean', + 'example' => 'true', + ], + 'PagedAgentSummaryReport' => [ + 'description' => '报表', + 'type' => 'object', + 'properties' => [ + 'PageNumber' => [ + 'description' => '分页序号', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '1', + ], + 'PageSize' => [ + 'description' => '分页大小', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '2', + ], + 'TotalCount' => [ + 'description' => '总个数', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '1', + ], + 'List' => [ + 'type' => 'object', + 'itemNode' => true, + 'properties' => [ + 'AgentSummaryReport' => [ + 'description' => '坐席报表列表', + 'type' => 'array', + 'items' => [ + 'type' => 'object', + 'properties' => [ + 'LoginName' => [ + 'description' => '座席登录名', + 'type' => 'string', + 'example' => 'weichao', + ], + 'AgentId' => [ + 'description' => '座席ID，等同于该座席的RAM子账户ID。', + 'type' => 'string', + 'example' => '2769707711429472695', + ], + 'AgentName' => [ + 'description' => '座席显示名称', + 'type' => 'string', + 'example' => '默默', + ], + 'InstanceId' => [ + 'description' => '呼叫中心实例ID', + 'type' => 'string', + 'example' => 'b0eb2742-f37e-4c67-82d4-25c651c1c450', + ], + 'SkillGroupNames' => [ + 'description' => '技能组名称', + 'type' => 'string', + 'example' => '其他服务', + ], + 'SkillGroupIds' => [ + 'description' => '技能组ID列表', + 'type' => 'string', + 'example' => '8fb654c6-17c6-4501-ba57-f5ddeb919814', + ], + 'Overall' => [ + 'description' => '整体指标', + 'type' => 'object', + 'properties' => [ + 'TotalTalkTime' => [ + 'description' => '总通话时长，单位秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'TotalLoggedInTime' => [ + 'description' => '总登录时长，单位秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'OccupancyRate' => [ + 'description' => '座席利用率，单位%。', + 'type' => 'number', + 'format' => 'float', + 'example' => '0', + ], + 'LastLogOutTime' => [ + 'description' => '最后登出时间', + 'type' => 'string', + 'example' => '2018-08-04 18:00:00', + ], + 'FirstLogInTime' => [ + 'description' => '首次登录时间', + 'type' => 'string', + 'example' => '2018-08-04 09:00:00', + ], + 'TotalWorkTime' => [ + 'description' => '总话后处理时长，单位秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'MaxWorkTime' => [ + 'description' => '最大话后处理时长，单位秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'AverageWorkTime' => [ + 'description' => '平均话后处理时长，单位秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'AverageTalkTime' => [ + 'description' => '平均通话时长，单位秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'SatisfactionIndex' => [ + 'description' => '满意度指数，单位%。', + 'type' => 'number', + 'format' => 'float', + 'example' => '0', + ], + 'SatisfactionSurveysOffered' => [ + 'description' => '满意度调查发送次数。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'SatisfactionSurveysResponded' => [ + 'description' => '满意度调查响应次数。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'AverageReadyTime' => [ + 'description' => '平均就绪时长，单位为秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'MaxReadyTime' => [ + 'description' => '最大就绪时长，单位为秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'OneTransferCalls' => [ + 'description' => '总转接量，即坐席发起直接转接的次数。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'MaxTalkTime' => [ + 'description' => '最大通话时长，单位秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'TotalReadyTime' => [ + 'description' => '总就绪时长，单位为秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'TotalBreakTime' => [ + 'description' => '总小休时长，单位为秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'TotalCalls' => [ + 'description' => '总电话接待量。包括应答的呼入电话和接通的呼出电话。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + ], + ], + 'Inbound' => [ + 'description' => '呼入指标', + 'type' => 'object', + 'properties' => [ + 'TotalTalkTime' => [ + 'description' => '总通话时长，单位秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'CallsOffered' => [ + 'description' => '电话呼入数。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'AverageRingTime' => [ + 'description' => '平均振铃时长，单位秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'CallsHandled' => [ + 'description' => '电话应答数。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'ServiceLevel20' => [ + 'description' => '服务水平，单位%。', + 'type' => 'number', + 'format' => 'float', + 'example' => '0', + ], + 'TotalWorkTime' => [ + 'description' => '总话后处理时长，单位秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'MaxWorkTime' => [ + 'description' => '最大话后处理时长，单位秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'AverageWorkTime' => [ + 'description' => '平均话后处理时长，单位秒。', + 'type' => 'integer', + 'format' => 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'最大振铃时长，单位秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + ], + ], + 'Outbound' => [ + 'description' => '呼出指标', + 'type' => 'object', + 'properties' => [ + 'TotalTalkTime' => [ + 'description' => '总通话时长，单位秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'MaxDialingTime' => [ + 'description' => '最大拨号时长，单位秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'CallsDialed' => [ + 'description' => '电话拨号量。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'CallsAnswered' => [ + 'description' => '电话接通量。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'AnswerRate' => [ + 'description' => '接通率，单位%。', + 'type' => 'number', + 'format' => 'float', + 'example' => '0', + ], + 'TotalWorkTime' => [ + 'description' => '总话后处理时长，单位秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'MaxWorkTime' => [ + 'description' => 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], + 'parameters' => [ + [ + 'name' => 'InstanceId', + 'in' => 'query', + 'schema' => [ + 'description' => '呼叫中心实例ID', + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + 'example' => 'b0eb2742-f37e-4c67-82d4-25c651c1xxxx', + ], + ], + [ + 'name' => 'SkillGroupId', + 'in' => 'query', + 'schema' => [ + 'description' => '技能组ID', + 'type' => 'string', + 'required' => false, + 'example' => '8fb654c6-17c6-4501-ba57-f5ddeb91xxxx', + ], + ], + [ + 'name' => 'AgentIds', + 'in' => 'query', + 'schema' => [ + 'description' => '坐席ID列表（使用“,”隔开），坐席ID等同于该座席的RAM子账户ID，最多50个坐席；不传查询全部。', + 'type' => 'string', + 'required' => false, + 'example' => '276970771142947xxxx', + ], + ], + [ + 'name' => 'Interval', + 'in' => 'query', + 'schema' => [ + 'description' => '间隔类型。'."\n" + .'- Daily：天'."\n" + .'- Minute5：5分钟', + 'type' => 'string', + 'required' => false, + 'example' => 'Daily', + ], + ], + [ + 'name' => 'StartTime', + 'in' => 'query', + 'schema' => [ + 'description' => 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'200', + ], + 'Code' => [ + 'description' => '响应码', + 'type' => 'string', + 'example' => 'OK', + ], + 'Message' => [ + 'description' => '响应信息', + 'type' => 'string', + 'example' => '无', + ], + 'RequestId' => [ + 'description' => '请求ID', + 'type' => 'string', + 'example' => 'DCF128C7-3817-4409-8557-15A0C49DA1B8', + ], + 'Success' => [ + 'description' => '是否成功', + 'type' => 'boolean', + 'example' => 'true', + ], + 'PagedAgentSummaryReport' => [ + 'description' => '报表', + 'type' => 'object', + 'properties' => [ + 'PageNumber' => [ + 'description' => '分页序号', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '1', + ], + 'PageSize' => [ + 'description' => '分页大小', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '10', + ], + 'TotalCount' => [ + 'description' => '总个数', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '1', + ], + 'List' => [ + 'type' => 'object', + 'itemNode' => true, + 'properties' => [ + 'AgentTimeIntervalReport' => [ + 'description' => '坐席报表列表', + 'type' => 'array', + 'items' => [ + 'type' => 'object', + 'properties' => [ + 'AgentId' => [ + 'description' => '坐席ID', + 'type' => 'string', + 'example' => '276970771142947xxxx', + ], + 'IntervalList' => [ + 'type' => 'object', + 'itemNode' => true, + 'properties' => [ + 'AgentSummaryReport' => [ + 'description' => '各个时间段的坐席报表', + 'type' => 'array', + 'items' => [ + 'type' => 'object', + 'properties' => [ + 'LoginName' => [ + 'description' => '座席登录名', + 'type' => 'string', + 'example' => 'weichao', + ], + 'AgentId' => [ + 'description' => '座席ID，等同于该座席的RAM子账户ID。', + 'type' => 'string', + 'example' => '276970771142947xxxx', + ], + 'AgentName' => [ + 'description' => '座席显示名称', + 'type' => 'string', + 'example' => '默默', + ], + 'SkillGroupNames' => [ + 'description' => '技能组名称', + 'type' => 'string', + 'example' => '其他服务', + ], + 'Timestamp' => [ + 'description' => '日期，格式yyyy-MM-dd HH:mm:ss', + 'type' => 'string', + 'example' => '2018-09-12 14:45:00', + ], + 'InstanceId' => [ + 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'example' => '0', + ], + 'MaxReadyTime' => [ + 'description' => '最大就绪时长，单位为秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'OneTransferCalls' => [ + 'description' => '总转接量，即坐席发送直接转接的次数。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'MaxTalkTime' => [ + 'description' => '最大通话时长，单位秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'TotalReadyTime' => [ + 'description' => '总就绪时长，单位为秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'TotalBreakTime' => [ + 'description' => '总小休时长，单位为秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'TotalCalls' => [ + 'description' => '总电话接待量。包括应答的呼入电话和接通的呼出电话。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + ], + ], + 'Inbound' => [ + 'description' => '呼入指标', + 'type' => 'object', + 'properties' => [ + 'TotalTalkTime' => [ + 'description' => '总通话时长，单位秒。', + 'type' => 'integer', + 'format' => 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'description' => '呼出指标', + 'type' => 'object', + 'properties' => [ + 'TotalTalkTime' => [ + 'description' => '最大通话时长，单位秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'MaxDialingTime' => [ + 'description' => '最大拨号时长，单位秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'CallsDialed' => [ + 'description' => '电话拨号量。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'CallsAnswered' => [ + 'description' => '电话接通量。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'AnswerRate' => [ + 'description' => '接通率，单位%。', + 'type' => 'number', + 'format' => 'float', + 'example' => '0', + ], + 'TotalWorkTime' => [ + 'description' => '最大话后处理时长，单位秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'MaxWorkTime' => [ + 'description' => '最大话后处理时长，单位秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'TotalDialingTime' => [ + 'description' => 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'调用ListAgentSummaryReportsSinceMidnight查询坐席指标的当天汇总报表。', + 'methods' => [ + 'post', + 'get', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + [ + 'BearerToken' => [], + ], + ], + 'operationType' => 'read', + 'deprecated' => false, + 'systemTags' => [ + 'operationType' => 'get', + 'riskType' => 'none', + 'chargeType' => 'free', + 'abilityTreeNodes' => [ + 'FEATUREcccD5GAHN', + ], + ], + 'parameters' => [ + [ + 'name' => 'InstanceId', + 'in' => 'query', + 'schema' => [ + 'description' => '呼叫中心实例ID', + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + 'example' => 'b0eb2742-f37e-4c67-82d4-25c651c1c450', + ], + ], + [ + 'name' => 'SkillGroupId', + 'in' => 'query', + 'schema' => [ + 'description' => '技能组ID', + 'type' => 'string', + 'required' => false, + 'example' => '8fb654c6-17c6-4501-ba57-f5ddeb919814', + ], + ], + [ + 'name' => 'AgentIds', + 'in' => 'query', + 'schema' => [ + 'description' => '坐席ID列表(使用“,”隔开)。'."\n" + ."\n" + 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'string', + 'example' => '27DD30C4-CAE2-481A-97CC-D3C54625341D', + ], + 'Success' => [ + 'description' => '是否成功', + 'type' => 'boolean', + 'example' => 'true', + ], + 'PagedAgentSummaryReport' => [ + 'description' => '报表', + 'type' => 'object', + 'properties' => [ + 'PageNumber' => [ + 'description' => '分页序号', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '1', + ], + 'PageSize' => [ + 'description' => '分页大小', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '2', + ], + 'TotalCount' => [ + 'description' => '总个数', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '2', + ], + 'List' => [ + 'type' => 'object', + 'itemNode' => true, + 'properties' => [ + 'AgentSummaryReport' => [ + 'description' => '坐席报表列表', + 'type' => 'array', + 'items' => [ + 'type' => 'object', + 'properties' => [ + 'LoginName' => [ + 'description' => '座席登录名', + 'type' => 'string', + 'example' => 'weichao', + ], + 'AgentId' => [ + 'description' => '座席ID，等同于该座席的RAM子账户ID。', + 'type' => 'string', + 'example' => '2769707711429472695', + ], + 'AgentName' => [ + 'description' => '座席名称', + 'type' => 'string', + 'example' => '默默', + ], + 'SkillGroupNames' => [ + 'description' => '技能组名称', + 'type' => 'string', + 'example' => '其他服务', + ], + 'Timestamp' => [ + 'description' => '日期，格式yyyy-MM-dd HH:mm:ss', + 'type' => 'string', + 'example' => '2018-09-13 00:00:00', + ], + 'InstanceId' => [ + 'description' => '呼叫中心实例ID', + 'type' => 'string', + 'example' => 'b0eb2742-f37e-4c67-82d4-25c651c1c450', + ], + 'SkillGroupIds' => [ + 'description' => '技能组ID列表', + 'type' => 'string', + 'example' => '8fb654c6-17c6-4501-ba57-f5ddeb919814', + ], + 'Overall' => [ + 'description' => '整体指标', + 'type' => 'object', + 'properties' => [ + 'TotalTalkTime' => [ + 'description' => '总通话时长，单位秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'TotalLoggedInTime' => [ + 'description' => '总登录时长，单位秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '65', + ], + 'OccupancyRate' => [ + 'description' => '座席利用率，单位%。', + 'type' => 'number', + 'format' => 'float', + 'example' => '0', + ], + 'TotalWorkTime' => [ + 'description' => '总话后处理时长，单位秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'MaxWorkTime' => [ + 'description' => '最大话后处理时长，单位秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'AverageWorkTime' => [ + 'description' => '平均话后处理时长，单位秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'AverageTalkTime' => [ + 'description' => '平均通话时长，单位秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'SatisfactionIndex' => [ + 'description' => '满意度指数，单位%。', + 'type' => 'number', + 'format' => 'float', + 'example' => '0', + ], + 'SatisfactionSurveysOffered' => [ + 'description' => '满意度调查发送次数。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'SatisfactionSurveysResponded' => [ + 'description' => '满意度调查响应次数。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'AverageReadyTime' => [ + 'description' => '平均就绪时长，单位为秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '32', + ], + 'MaxReadyTime' => [ + 'description' => '最大就绪时长，单位为秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '37', + ], + 'OneTransferCalls' => [ + 'description' => '总转接量，坐席发起直接转接的次数。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'MaxTalkTime' => [ + 'description' => '最大通话时长，单位秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'TotalReadyTime' => [ + 'description' => '总就绪时长，单位为秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '65', + ], + 'TotalBreakTime' => [ + 'description' => '总小休时长，单位为秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'TotalCalls' => [ + 'description' => '总电话接待量。包括应答的呼入电话和接通的呼出电话。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + ], + ], + 'Inbound' => [ + 'description' => '呼入指标', + 'type' => 'object', + 'properties' => [ + 'TotalTalkTime' => [ + 'description' => '总通话时长，单位秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'CallsOffered' => [ + 'description' => '电话呼入数。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'AverageRingTime' => [ + 'description' => '平均振铃时长，单位秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'CallsHandled' => [ + 'description' => '电话应答数。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'ServiceLevel20' => [ + 'description' => '20s应答率，单位%。', + 'type' => 'number', + 'format' => 'float', + 'example' => '0', + ], + 'TotalWorkTime' => [ + 'description' => '总话后处理时长，单位秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'MaxWorkTime' => [ + 'description' => '最大话后处理时长，单位秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'AverageWorkTime' => [ + 'description' => '平均话后处理时长，单位秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'AverageTalkTime' => [ + 'description' => '平均通话时长，单位秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'SatisfactionIndex' => [ + 'description' => '满意度指数，单位%。', + 'type' => 'number', + 'format' => 'float', + 'example' => '0', + ], + 'SatisfactionSurveysOffered' => [ + 'description' => '满意度调查发送次数。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'HandleRate' => [ + 'description' => '应答率，单位%。', + 'type' => 'number', + 'format' => 'float', + 'example' => '0', + ], + 'SatisfactionSurveysResponded' => [ + 'description' => '满意度调查响应次数。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'TotalRingTime' => [ + 'description' => '总振铃时长，单位秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'MaxTalkTime' => [ + 'description' => '最大通话时长，单位秒。', + 'type' => 'integer', + 'format' => 'int64', + 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<callsHandled>0</callsHandled>\\n <serviceLevel20>0</serviceLevel20>\\n <averageRingTime>0</averageRingTime>\\n <satisfactionSurveysResponded>0</satisfactionSurveysResponded>\\n <satisfactionIndex>0</satisfactionIndex>\\n <totalRingTime>0</totalRingTime>\\n <totalTalkTime>0</totalTalkTime>\\n <maxWorkTime>0</maxWorkTime>\\n <averageWorkTime>0</averageWorkTime>\\n <satisfactionSurveysOffered>0</satisfactionSurveysOffered>\\n <handleRate>0</handleRate>\\n <maxRingTime>0</maxRingTime>\\n </inbound>\\n <outbound>\\n <maxTalkTime>0</maxTalkTime>\\n <averageTalkTime>0</averageTalkTime>\\n <totalWorkTime>0</totalWorkTime>\\n <maxDialingTime>0</maxDialingTime>\\n <callsDialed>0</callsDialed>\\n <averageDialingTime>0</averageDialingTime>\\n <satisfactionSurveysResponded>0</satisfactionSurveysResponded>\\n <satisfactionIndex>0</satisfactionIndex>\\n <totalDialingTime>0</totalDialingTime>\\n <answerRate>0</answerRate>\\n <callsAnswered>0</callsAnswered>\\n <totalTalkTime>0</totalTalkTime>\\n 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'docRequired' => true, + 'example' => 'ef1e71e9-ae9d-487c-96ad-9181d85cf802', + ], + ], + [ + 'name' => 'StartDay', + 'in' => 'query', + 'schema' => [ + 'description' => '起始日期，格式yyyy-MM-dd。', + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + 'example' => '2021-01-05', + ], + ], + [ + 'name' => 'EndDay', + 'in' => 'query', + 'schema' => [ + 'description' => '终止日期，格式yyyy-MM-dd。', + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + 'example' => '2021-01-06', + ], + ], + [ + 'name' => 'UserId', + 'in' => 'query', + 'schema' => [ + 'description' => '阿里云账号的lgoinName。', + 'type' => 'string', + 'required' => false, + 'example' => 'cctest', + ], + ], + [ + 'name' => 'PageNumber', + 'in' => 'query', + 'schema' => [ + 'description' => '分页序号，最大值100。', + 'type' => 'integer', + 'format' => 'int32', + 'required' => true, + 'docRequired' => true, + 'example' => '1', + ], + ], + [ + 'name' => 'PageSize', + 'in' => 'query', + 'schema' => [ + 'description' => 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=> '分页大小。', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '1', + ], + 'TotalCount' => [ + 'description' => '对象总数。', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '2', + ], + 'List' => [ + 'description' => '对象列表。', + 'type' => 'array', + 'items' => [ + 'type' => 'object', + 'properties' => [ + 'TotalLoggedInTime' => [ + 'description' => '总登录时长，单位秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '16225', + ], + 'OccupancyRate' => [ + 'description' => '座席利用率。', + 'type' => 'number', + 'format' => 'float', + 'example' => '0', + ], + 'LoginName' => [ + 'description' => '座席登录名。', + 'type' => 'string', + 'example' => 'cctest', + ], + 'AgentId' => [ + 'description' => '座席ID，等同于该座席的RAM子账户ID，或阿里云UID。', + 'type' => 'string', + 'example' => '233482729826925174', + ], + 'RecordDate' => [ + 'description' => '日期。', + 'type' => 'string', + 'example' => '2021-01-05', + ], + 'AgentName' => [ + 'description' => 'Display/姓名。', + 'type' => 'string', + 'example' => '云呼测试', + ], + 'InstanceId' => [ + 'description' => '呼叫中心实例ID。', + 'type' => 'string', + 'example' => 'd278629c-c687-4aa3-b044-4fe9b012e7ef9', + ], + 'AverageReadyTime' => [ + 'description' => '平均就绪时长，单位为秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'MaxReadyTime' => [ + 'description' => '最大就绪时长，单位为秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'SkillGroupNames' => [ + 'description' => '座席所属技能组名称列表。', + 'type' => 'string', + 'example' => '默认技能组', + ], + 'SkillGroupIds' => [ + 'description' => '座席所属技能组ID列表。', + 'type' => 'string', + 'example' => '1fa8bb2f-e738-4981-aea8-264e67a175bc', + ], + 'TotalBreakTime' => [ + 'description' => '总小休时长，单位为秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '146', + ], + 'TotalReadyTime' => [ + 'description' => '总就绪时长，单位为秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'Inbound' => [ + 'description' => '呼入指标。', + 'type' => 'object', + 'properties' => [ + 'TotalTalkTime' => [ + 'description' => '总通话时长，单位秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '33', + ], + 'AverageRingTime' => [ + 'description' => '平均振铃时长，单位秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'CallsOffered' => [ + 'description' => '电话呼入数。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'CallsHandled' => [ + 'description' => '电话应答数。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'TotalWorkTime' => [ + 'description' => '总话后处理时长，单位秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'MaxHoldTime' => [ + 'description' => '最大保持时长，单位秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'MaxWorkTime' => [ + 'description' => '最大话后处理时长，单位秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'TotalHoldTime' => [ + 'description' => '总保持时长，单位秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'AverageWorkTime' => [ + 'description' => '平均话后处理时长，单位秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'AverageTalkTime' => [ + 'description' => '平均通话时长，单位秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'SatisfactionIndex' => [ + 'description' => '满意度指数。', + 'type' => 'number', + 'format' => 'float', + 'example' => '0', + ], + 'SatisfactionSurveysOffered' => [ + 'description' => '满意度调查发送次数。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'HandleRate' => [ + 'description' => '应答率。', + 'type' => 'number', + 'format' => 'float', + 'example' => '0', + ], + 'SatisfactionSurveysResponded' => [ + 'description' => '满意度调查响应次数。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'AverageHoldTime' => [ + 'description' => '平均保持时长，单位秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'TotalRingTime' => [ + 'description' => '总振铃时长，单位秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'MaxTalkTime' => [ + 'description' => '最大通话时长，单位秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'MaxRingTime' => [ + 'description' => '最大振铃时长，单位秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + ], + ], + 'Outbound' => [ + 'description' => '呼出指标。', + 'type' => 'object', + 'properties' => [ + 'TotalTalkTime' => [ + 'description' => '总通话时长，单位秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '260', + ], + 'MaxDialingTime' => [ + 'description' => '最大拨号时长，单位秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'CallsDialed' => [ + 'description' => '电话拨号量。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '18', + ], + 'CallsAnswered' => [ + 'description' => '电话接通量。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '9', + ], + 'AnswerRate' => [ + 'description' => '接通率，单位%。', + 'type' => 'number', + 'format' => 'float', + 'example' => '50', + ], + 'TotalWorkTime' => [ + 'description' => '总话后处理时长，单位秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'MaxHoldTime' => [ + 'description' => '最大保持时长，单位秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'MaxWorkTime' => [ + 'description' => '最大话后处理时长，单位秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'TotalDialingTime' => [ + 'description' => '总拨号时长，单位秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'TotalHoldTime' => [ + 'description' => '总保持时长，单位秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'AverageWorkTime' => [ + 'description' => '平均话后处理时长，单位秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'AverageTalkTime' => [ + 'description' => '平均通话时长，单位秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'SatisfactionIndex' => [ + 'description' => '满意度指数，单位%。', + 'type' => 'number', + 'format' => 'float', + 'example' => '0', + ], + 'SatisfactionSurveysOffered' => [ + 'description' => '满意度调查发送次数。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'SatisfactionSurveysResponded' => [ + 'description' => '满意度调查响应次数。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'AverageHoldTime' => [ + 'description' => '平均保持时长，单位秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'MaxTalkTime' => [ + 'description' => '最大通话时长，单位秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'AverageDialingTime' => [ + 'description' => '平均拨号时长，单位秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + ], + ], + 'Overall' => [ + 'description' => '整体指标。', + 'type' => 'object', + 'properties' => [ + 'TotalTalkTime' => [ + 'description' => '总通话时长，单位秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '293', + ], + 'MaxHoldTime' => [ + 'description' => '最大保持时长，单位秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'TotalWorkTime' => [ + 'description' => '总话后处理时长，单位秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '70', + ], + 'MaxWorkTime' => [ + 'description' => '最大话后处理时长，单位秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'TotalHoldTime' => [ + 'description' => '总保持时长，单位秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'AverageTalkTime' => [ + 'description' => '平均通话时长，单位秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'AverageWorkTime' => [ + 'description' => '平均话后处理时长，单位秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'SatisfactionIndex' => [ + 'description' => '满意度指数，单位%。', + 'type' => 'number', + 'format' => 'float', + 'example' => '0', + ], + 'SatisfactionSurveysOffered' => [ + 'description' => '满意度调查发送次数。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'SatisfactionSurveysResponded' => [ + 'description' => '满意度调查响应次数。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'AverageHoldTime' => [ + 'description' => '平均保持时长，单位秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'MaxTalkTime' => [ + 'description' => '最大通话时长，单位秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'TotalCalls' => [ + 'description' => '总电话接待量。包括应答的呼入电话和接通的呼出电话。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '19', + ], + ], + ], + ], + ], + ], + ], + ], + ], + ], + ], + ], + 'errorCodes' => [], + 'responseDemo' => '[{"type":"json","example":"{\\n \\"HttpStatusCode\\": 200,\\n \\"Code\\": \\"OK\\",\\n \\"Message\\": \\"无\\",\\n \\"RequestId\\": \\"5E4AE8BE-282D-47DD-A9CB-AAC211F95DDB\\",\\n \\"Success\\": true,\\n \\"DataList\\": {\\n \\"PageNumber\\": 1,\\n \\"PageSize\\": 1,\\n \\"TotalCount\\": 2,\\n \\"List\\": [\\n {\\n 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]\\n }\\n}","errorExample":""},{"type":"xml","example":"<DataList>\\n <TotalCount>2</TotalCount>\\n <PageSize>1</PageSize>\\n <PageNumber>1</PageNumber>\\n <List>\\n <LoginName>云呼测试</LoginName>\\n <SkillGroupIds>1fa8bb2f-e738-4981-aea8-264e67a175bc</SkillGroupIds>\\n <Outbound>\\n <CallsAnswered>9</CallsAnswered>\\n <TotalTalkTime>260</TotalTalkTime>\\n <CallsDialed>18</CallsDialed>\\n <TotalDialingTime>0</TotalDialingTime>\\n <SatisfactionSurveysOffered>0</SatisfactionSurveysOffered>\\n <SatisfactionIndex>0</SatisfactionIndex>\\n <SatisfactionSurveysResponded>0</SatisfactionSurveysResponded>\\n <AnswerRate>50</AnswerRate>\\n </Outbound>\\n <Overall>\\n <TotalCalls>19</TotalCalls>\\n <TotalTalkTime>293</TotalTalkTime>\\n <TotalWorkTime>70</TotalWorkTime>\\n <SatisfactionSurveysOffered>0</SatisfactionSurveysOffered>\\n <SatisfactionSurveysResponded>0</SatisfactionSurveysResponded>\\n </Overall>\\n <TotalBreakTime>146</TotalBreakTime>\\n <InstanceId>ef1e71e9-ae9d-487c-96ad-9181d85cf802</InstanceId>\\n <SkillGroupNames>默认技能组</SkillGroupNames>\\n <RecordDate>2021-01-05</RecordDate>\\n <TotalLoggedInTime>16225</TotalLoggedInTime>\\n <AgentId>233482729826925200</AgentId>\\n <AgentName>云呼测试</AgentName>\\n <Inbound>\\n <TotalTalkTime>33</TotalTalkTime>\\n <AverageRingTime>6</AverageRingTime>\\n <SatisfactionSurveysOffered>0</SatisfactionSurveysOffered>\\n <CallsOffered>1</CallsOffered>\\n <SatisfactionIndex>0</SatisfactionIndex>\\n <CallsHandled>1</CallsHandled>\\n <SatisfactionSurveysResponded>0</SatisfactionSurveysResponded>\\n <TotalRingTime>0</TotalRingTime>\\n <HandleRate>100</HandleRate>\\n </Inbound>\\n </List>\\n</DataList>\\n<RequestId>5E4AE8BE-282D-47DD-A9CB-AAC211F95DDB</RequestId>\\n<HttpStatusCode>200</HttpStatusCode>\\n<Code>OK</Code>\\n<Success>true</Success>","errorExample":""}]', + 'title' => '获取单个坐席报表数据', + 'requestParamsDescription' => ' ', + 'responseParamsDescription' => ' ', + 'extraInfo' => ' ', + ], + 'ListAgentDevices' => [ + 'summary' => '当坐席出现异常下线的情况时，查询坐席的设备信息。', + 'methods' => [ + 'post', + 'get', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + [ + 'BearerToken' => [], + ], + ], + 'operationType' => 'read', + 'deprecated' => false, + 'systemTags' => [ + 'operationType' => 'get', + 'riskType' => 'none', + 'chargeType' => 'free', + 'abilityTreeNodes' => [ + 'FEATUREcccD5GAHN', + ], + ], + 'parameters' => [ + [ + 'name' => 'InstanceId', + 'in' => 'query', + 'schema' => [ + 'description' => '呼叫中心实例ID', + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + 'example' => '9cfad875-6260-4a53-ab6e-b13e3fb31f7d', + ], + ], + [ + 'name' => 'RamIds', + 'in' => 'query', + 'schema' => [ + 'description' => 'RamID的集合。'."\n" + ."\n" + .'如果没有数据则查询当前坐席的设备信息，查询多个ramID信息用“,”分隔。', + 'type' => 'string', + 'required' => false, + 'example' => '123,456', + ], + ], + [ + 'name' => 'StartTime', + 'in' => 'query', + 'schema' => [ + 'description' => '开始时间，默认当天时间的0点时刻。', + 'type' => 'integer', + 'format' => 'int64', + 'required' => false, + 'example' => '13465000', + ], + ], + [ + 'name' => 'StopTime', + 'in' => 'query', + 'schema' => [ + 'description' => '结束时间，默认当前时间。', + 'type' => 'integer', + 'format' => 'int64', + 'required' => false, + 'example' => '1645645700', + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'type' => 'object', + 'properties' => [ + 'HttpStatusCode' => [ + 'description' => 'HTTP状态码', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '200', + ], + 'Code' => [ + 'description' => '响应码', + 'type' => 'string', + 'example' => 'OK', + ], + 'Message' => [ + 'description' => '响应信息', + 'type' => 'string', + 'example' => '无', + ], + 'RequestId' => [ + 'description' => '请求ID', + 'type' => 'string', + 'example' => 'A13BB835-94AA-4E55-8D9E-5EA585CEA99Y', + ], + 'Success' => [ + 'description' => '是否成功', + 'type' => 'boolean', + 'example' => 'true', + ], + 'AgentDeviceList' => [ + 'type' => 'object', + 'itemNode' => true, + 'properties' => [ + 'AgentDevice' => [ + 'description' => '坐席设备记录数据', + 'type' => 'array', + 'items' => [ + 'type' => 'object', + 'properties' => [ + 'LoginTime' => [ + 'description' => '登录时间', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '1559113107000', + ], + 'ClientPort' => [ + 'description' => '客户端Port', + 'type' => 'string', + 'example' => '8080', + ], + 'Remark' => [ + 'description' => '备注信息', + 'type' => 'string', + 'example' => '无', + ], + 'BrowserVersion' => [ + 'description' => '客户端浏览器信息', + 'type' => 'string', + 'example' => '浏览器内核类型：chrome，浏览器版本：74.0.3729.169', + ], + 'ClientIp' => [ + 'description' => '客户端IP', + 'type' => 'string', + 'example' => '30.52.180.90', + ], + 'InstanceId' => [ + 'description' => '呼叫中心实例ID', + 'type' => 'string', + 'example' => 'd278629c-c687-4aa3-b044-4fe9b012e7ef', + ], + 'IsLogin' => [ + 'description' => '是否签入成功。 '."\n" + ."\n" + .'**0**:签入失败;**1**:签入成功;', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '1', + ], + 'RamId' => [ + 'description' => '座席的RAM子账户ID', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '1059803544828509', + ], + ], + ], + ], + ], + ], + ], + ], + ], + ], + 'errorCodes' => [], + 'responseDemo' => '[{"type":"json","example":"{\\n \\"HttpStatusCode\\": 200,\\n \\"Code\\": \\"OK\\",\\n \\"Message\\": \\"无\\",\\n \\"RequestId\\": \\"A13BB835-94AA-4E55-8D9E-5EA585CEA99Y\\",\\n \\"Success\\": true,\\n \\"AgentDeviceList\\": {\\n \\"AgentDevice\\": [\\n {\\n \\"LoginTime\\": 1559113107000,\\n \\"ClientPort\\": \\"8080\\",\\n \\"Remark\\": \\"无\\",\\n \\"BrowserVersion\\": \\"浏览器内核类型：chrome，浏览器版本：74.0.3729.169\\",\\n \\"ClientIp\\": \\"30.52.180.90\\",\\n \\"InstanceId\\": \\"d278629c-c687-4aa3-b044-4fe9b012e7ef\\",\\n \\"IsLogin\\": 1,\\n \\"RamId\\": 1059803544828509\\n }\\n ]\\n }\\n}","errorExample":""},{"type":"xml","example":"<ListAgentDevicesResponse>\\r\\n <HttpStatusCode>200</HttpStatusCode>\\r\\n <RequestId>A13BB835-94AA-4E55-8D9E-5EA585CEA99Y</RequestId>\\r\\n <Success>true</Success>\\r\\n <Code>OK</Code>\\r\\n <AgentDeviceList>\\r\\n <AgentDevice>\\r\\n <LoginTime>1559113107000</LoginTime>\\r\\n <InstanceId>d278629c-c687-4aa3-b044-4fe9b012e7ef</InstanceId>\\r\\n <IsLogin>1</IsLogin>\\r\\n <ClientIp>30.52.180.90</ClientIp>\\r\\n <Remark/>\\r\\n <RamId>1059803544828509</RamId>\\r\\n <BrowserVersion>浏览器内核类型：chrome，浏览器版本：74.0.3729.169</BrowserVersion>\\r\\n <ClientPort/>\\r\\n </AgentDevice>\\r\\n </AgentDeviceList>\\r\\n</ListAgentDevicesResponse>","errorExample":""}]', + 'title' => '查询坐席设备信息', + 'requestParamsDescription' => ' ', + 'responseParamsDescription' => ' ', + 'extraInfo' => ' ', + ], + 'ListAgentEvents' => [ + 'summary' => '调用ListAgentEvents获取呼叫中心实例中坐席的事件状态信息。', + 'methods' => [ + 'post', + 'get', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + [ + 'BearerToken' => [], + ], + ], + 'operationType' => 'read', + 'deprecated' => false, + 'systemTags' => [ + 'operationType' => 'get', + 'riskType' => 'none', + 'chargeType' => 'free', + 'abilityTreeNodes' => [ + 'FEATUREcccD5GAHN', + ], + ], + 'parameters' => [ + [ + 'name' => 'InstanceId', + 'in' => 'query', + 'schema' => [ + 'description' => '待获取用户的呼叫中心实例ID。', + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + 'example' => 'd278629c-c687-4aa3-b044-4fe9b012e7ef', + ], + ], + [ + 'name' => 'StartTime', + 'in' => 'query', + 'schema' => [ + 'description' => '开始时间。'."\n" + ."\n" + .'默认是当前时间前一小时，注意查询时间范围小于1小时，否则会报错。', + 'type' => 'integer', + 'format' => 'int64', + 'required' => false, + 'example' => '1555297200000', + ], + ], + [ + 'name' => 'StopTime', + 'in' => 'query', + 'schema' => [ + 'description' => '结束时间，默认是当前时间。', + 'type' => 'integer', + 'format' => 'int64', + 'required' => false, + 'example' => '1555300800000', + ], + ], + [ + 'name' => 'RamId', + 'in' => 'query', + 'style' => 'repeatList', + 'schema' => [ + 'description' => '坐席的RAM ID。', + 'type' => 'array', + 'items' => [ + 'type' => 'string', + ], + 'required' => true, + 'example' => '1059803544828509', + 'maxItems' => 99, + ], + ], + [ + 'name' => 'Event', + 'in' => 'query', + 'style' => 'repeatList', + 'schema' => [ + 'description' => '事件。'."\n" + ."\n" + .'包括：”签入”,”签出”,”小休”,”等待”,”振铃”,”通话”,”放弃”,”结束”,”处理”,”发起求助”,”求助成功”,”会议建立”,”会议结束”,”拨号”。', + 'type' => 'array', + 'items' => [ + 'type' => 'string', + ], + 'required' => false, + 'example' => '签入', + 'maxItems' => 99, + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'type' => 'object', + 'properties' => [ + 'HttpStatusCode' => [ + 'description' => 'HTTP状态码', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '200', + ], + 'Code' => [ + 'description' => '响应码', + 'type' => 'string', + 'example' => 'OK', + ], + 'Message' => [ + 'description' => '响应信息', + 'type' => 'string', + 'example' => '无', + ], + 'RequestId' => [ + 'description' => '请求ID', + 'type' => 'string', + 'example' => 'ADB327AC-6ABF-4FE9-A52E-AAB9894CD0E7', + ], + 'Success' => [ + 'description' => '是否成功', + 'type' => 'boolean', + 'example' => 'true', + ], + 'AgentEventList' => [ + 'type' => 'object', + 'itemNode' => true, + 'properties' => [ + 'AgentEvent' => [ + 'description' => '坐席事件状态数据', + 'type' => 'array', + 'items' => [ + 'type' => 'object', + 'properties' => [ + 'Event' => [ + 'description' => '座席事件状态描述。', + 'type' => 'string', + 'example' => '签出', + ], + 'EventTime' => [ + 'description' => '事件触发时间', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '1555299918000', + ], + 'LoginName' => [ + 'description' => '座席登录名', + 'type' => 'string', + 'example' => 'ccctest', + ], + 'InstanceId' => [ + 'description' => '呼叫中心实例ID', + 'type' => 'string', + 'example' => 'd278629c-c687-4aa3-b044-4fe9b012e7ef', + ], + 'RamId' => [ + 'description' => '座席的RAM子账户ID', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '2059803544828509', + ], + 'SkillGroupIds' => [ + 'type' => 'object', + 'itemNode' => true, + 'properties' => [ + 'SkillGroup' => [ + 'description' => '座席关联的技能组列表', + 'type' => 'array', + 'items' => [ + 'type' => 'object', + 'properties' => [ + 'SkillGroupName' => [ + 'description' => '技能组名称', + 'type' => 'string', + 'example' => 'Default', + ], + 'SkillGroupId' => [ + 'description' => '技能组ID', + 'type' => 'string', + 'example' => '014a9696-931d-49db-ae96-111d2098a548', + ], + ], + ], + ], + ], + ], + ], + ], + ], + ], + ], + ], + ], + ], + ], + 'errorCodes' => [], + 'responseDemo' => '[{"type":"json","example":"{\\n \\"HttpStatusCode\\": 200,\\n \\"Code\\": \\"OK\\",\\n \\"Message\\": \\"无\\",\\n \\"RequestId\\": \\"ADB327AC-6ABF-4FE9-A52E-AAB9894CD0E7\\",\\n \\"Success\\": true,\\n \\"AgentEventList\\": {\\n \\"AgentEvent\\": [\\n {\\n \\"Event\\": \\"签出\\",\\n \\"EventTime\\": 1555299918000,\\n \\"LoginName\\": \\"ccctest\\",\\n \\"InstanceId\\": \\"d278629c-c687-4aa3-b044-4fe9b012e7ef\\",\\n \\"RamId\\": 2059803544828509,\\n \\"SkillGroupIds\\": {\\n \\"SkillGroup\\": [\\n {\\n \\"SkillGroupName\\": \\"Default\\",\\n \\"SkillGroupId\\": \\"014a9696-931d-49db-ae96-111d2098a548\\"\\n }\\n ]\\n }\\n }\\n ]\\n }\\n}","errorExample":""},{"type":"xml","example":"<ListAgentEventsResponse>\\r\\n <HttpStatusCode>200</HttpStatusCode>\\r\\n <AgentEventList>\\r\\n <AgentEvent>\\r\\n <SkillGroupIds>\\r\\n <SkillGroup>\\r\\n <SkillGroupName>Default</SkillGroupName>\\r\\n <SkillGroupId>014a9696-931d-49db-ae96-111d2098a548</SkillGroupId>\\r\\n </SkillGroup>\\r\\n </SkillGroupIds>\\r\\n <LoginName>ccctest</LoginName>\\r\\n <EventTime>1555299917000</EventTime>\\r\\n <Event>等待</Event>\\r\\n <InstanceId>d278629c-c687-4aa3-b044-4fe9b012e7ef</InstanceId>\\r\\n <RamId>2059803544828509</RamId>\\r\\n </AgentEvent>\\r\\n <AgentEvent>\\r\\n <SkillGroupIds>\\r\\n <SkillGroup>\\r\\n <SkillGroupName>Default</SkillGroupName>\\r\\n <SkillGroupId>014a9696-931d-49db-ae96-111d2098a548</SkillGroupId>\\r\\n </SkillGroup>\\r\\n </SkillGroupIds>\\r\\n <LoginName>ccctest</LoginName>\\r\\n <EventTime>1555299918000</EventTime>\\r\\n <Event>签出</Event>\\r\\n <InstanceId>d278629c-c687-4aa3-b044-4fe9b012e7ef</InstanceId>\\r\\n <RamId>2059803544828509</RamId>\\r\\n </AgentEvent>\\r\\n </AgentEventList>\\r\\n <RequestId>ADB327AC-6ABF-4FE9-A52E-AAB9894CD0E7</RequestId>\\r\\n <Success>true</Success>\\r\\n <Code>OK</Code>\\r\\n</ListAgentEventsResponse>","errorExample":""}]', + 'title' => '获取呼叫中心实例中坐席的事件状态信息', + 'requestParamsDescription' => ' ', + 'responseParamsDescription' => ' ', + 'extraInfo' => ' ', + ], + 'GenerateAgentStatisticReport' => [ + 'summary' => '调用GenerateAgentStatisticReport返回调用者自己的坐席报表数据，用在坐席工作台-我的工作页面。', + 'methods' => [ + 'post', + 'get', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + [ + 'BearerToken' => [], + ], + ], + 'operationType' => 'read', + 'deprecated' => false, + 'systemTags' => [ + 'operationType' => 'get', + 'riskType' => 'none', + 'chargeType' => 'free', + 'abilityTreeNodes' => [ + 'FEATUREcccD5GAHN', + ], + ], + 'parameters' => [ + [ + 'name' => 'InstanceId', + 'in' => 'query', + 'schema' => [ + 'description' => '呼叫中心实例ID', + 'type' => 'string', + 'required' => true, + 'example' => 'd278629c-c687-4aa3-b044-4fe9b012e7ef8', + 'docRequired' => true, + ], + ], + [ + 'name' => 'AgentId', + 'in' => 'query', + 'schema' => [ + 'description' => '座席ID，等同于该座席的RAM子账户ID。', + 'type' => 'string', + 'required' => false, + 'example' => '233482729826925174', + ], + ], + [ + 'name' => 'StartDate', + 'in' => 'query', + 'schema' => [ + 'description' => '起始日期，格式yyyy-MM-dd，包括当前日期。', + 'type' => 'string', + 'required' => true, + 'example' => '2018-05-20 11:11:11', + 'docRequired' => true, + ], + ], + [ + 'name' => 'EndDate', + 'in' => 'query', + 'schema' => [ + 'description' => '终止日期，格式yyyy-MM-dd，包括当前日期。', + 'type' => 'string', + 'required' => true, + 'example' => '2018-05-20 11:11:11', + 'docRequired' => true, + ], + ], + [ + 'name' => 'PageNumber', + 'in' => 'query', + 'schema' => [ + 'description' => '分页序号', + 'type' => 'integer', + 'format' => 'int32', + 'required' => true, + 'example' => '1', + 'docRequired' => true, + ], + ], + [ + 'name' => 'PageSize', + 'in' => 'query', + 'schema' => [ + 'description' => '分页大小', + 'type' => 'integer', + 'format' => 'int32', + 'required' => true, + 'example' => '10', + 'docRequired' => true, + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'type' => 'object', + 'properties' => [ + 'HttpStatusCode' => [ + 'description' => 'HTTP状态码', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '200', + ], + 'Code' => [ + 'description' => '响应码', + 'type' => 'string', + 'example' => 'OK', + ], + 'Message' => [ + 'description' => '响应信息', + 'type' => 'string', + 'example' => '无', + ], + 'RequestId' => [ + 'description' => '请求ID', + 'type' => 'string', + 'example' => '03C67DAD-EB26-41D8-949D-9B0C470FB716', + ], + 'Success' => [ + 'description' => '是否成功', + 'type' => 'boolean', + 'example' => 'true', + ], + 'DataList' => [ + 'description' => '报表数据。', + 'type' => 'object', + 'properties' => [ + 'PageNumber' => [ + 'description' => '分页序号', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '1', + ], + 'PageSize' => [ + 'description' => '分页大小', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '2', + ], + 'TotalCount' => [ + 'description' => '对象总数', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '2', + ], + 'List' => [ + 'type' => 'object', + 'itemNode' => true, + 'properties' => [ + 'GenerateAgentStatistic' => [ + 'description' => '对象列表', + 'type' => 'array', + 'items' => [ + 'type' => 'object', + 'properties' => [ + 'TotalLoggedInTime' => [ + 'description' => '总登录时长，单位秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'OccupancyRate' => [ + 'description' => '座席利用率，单位%。', + 'type' => 'number', + 'format' => 'float', + 'example' => '0', + ], + 'LoginName' => [ + 'description' => '座席登录名。', + 'type' => 'string', + 'example' => 'cctest', + ], + 'AgentId' => [ + 'description' => '座席ID，等同于该座席的RAM子账户ID。', + 'type' => 'string', + 'example' => '233482729826925174', + ], + 'RecordDate' => [ + 'description' => '日期。', + 'type' => 'string', + 'example' => '无', + ], + 'AgentName' => [ + 'description' => 'Display/姓名。', + 'type' => 'string', + 'example' => '云呼测试', + ], + 'InstanceId' => [ + 'description' => '呼叫中心实例ID。', + 'type' => 'string', + 'example' => 'd278629c-c687-4aa3-b044-4fe9b012e7ef9', + ], + 'AverageReadyTime' => [ + 'description' => '平均就绪时长，单位为秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'MaxReadyTime' => [ + 'description' => '最大就绪时长，单位为秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'SkillGroupNames' => [ + 'description' => '座席所属技能组名称列表。', + 'type' => 'string', + 'example' => 'Default,测试技能组', + ], + 'SkillGroupIds' => [ + 'description' => '座席所属技能组ID列表。', + 'type' => 'string', + 'example' => 'b0cc307c-9c74-43e6-4328-86e1bf98272b,f792751d-d4cb-4d4c-ccs4-b0oiw1f05247', + ], + 'TotalBreakTime' => [ + 'description' => '总小休时长，单位为秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'TotalReadyTime' => [ + 'description' => '总就绪时长，单位为秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'Inbound' => [ + 'description' => '呼入指标。', + 'type' => 'object', + 'properties' => [ + 'TotalTalkTime' => [ + 'description' => '总通话时长，单位秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'AverageRingTime' => [ + 'description' => '平均振铃时长，单位秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'CallsOffered' => [ + 'description' => '电话呼入数。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'CallsHandled' => [ + 'description' => '电话应答数。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'TotalWorkTime' => [ + 'description' => '总话后处理时长，单位秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'MaxHoldTime' => [ + 'description' => '最大保持时长，单位秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'MaxWorkTime' => [ + 'description' => '最大话后处理时长，单位秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'TotalHoldTime' => [ + 'description' => '总保持时长，单位秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'AverageWorkTime' => [ + 'description' => '平均话后处理时长，单位秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'AverageTalkTime' => [ + 'description' => '平均通话时长，单位秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'SatisfactionIndex' => [ + 'description' => '满意度指数，单位%。', + 'type' => 'number', + 'format' => 'float', + 'example' => '0', + ], + 'SatisfactionSurveysOffered' => [ + 'description' => '满意度调查发送次数。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'HandleRate' => [ + 'description' => '应答率，单位%。', + 'type' => 'number', + 'format' => 'float', + 'example' => '0', + ], + 'SatisfactionSurveysResponded' => [ + 'description' => '满意度调查响应次数。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'AverageHoldTime' => [ + 'description' => '平均保持时长，单位秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'TotalRingTime' => [ + 'description' => '总振铃时长，单位秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'MaxTalkTime' => [ + 'description' => '最大通话时长，单位秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'MaxRingTime' => [ + 'description' => '最大振铃时长，单位秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + ], + ], + 'Outbound' => [ + 'description' => '呼出指标。', + 'type' => 'object', + 'properties' => [ + 'TotalTalkTime' => [ + 'description' => '总通话时长，单位秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'MaxDialingTime' => [ + 'description' => '最大拨号时长，单位秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'CallsDialed' => [ + 'description' => '电话拨号量。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'CallsAnswered' => [ + 'description' => '电话接通量。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'AnswerRate' => [ + 'description' => '接通率，单位%。', + 'type' => 'number', + 'format' => 'float', + 'example' => '0', + ], + 'TotalWorkTime' => [ + 'description' => '总话后处理时长，单位秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'MaxHoldTime' => [ + 'description' => '最大保持时长，单位秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'MaxWorkTime' => [ + 'description' => '最大话后处理时长，单位秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'TotalDialingTime' => [ + 'description' => '总拨号时长，单位秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'TotalHoldTime' => [ + 'description' => '总保持时长，单位秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'AverageWorkTime' => [ + 'description' => '平均话后处理时长，单位秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'AverageTalkTime' => [ + 'description' => '平均通话时长，单位秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'SatisfactionIndex' => [ + 'description' => '满意度指数，单位%。', + 'type' => 'number', + 'format' => 'float', + 'example' => '0', + ], + 'SatisfactionSurveysOffered' => [ + 'description' => '满意度调查发送次数。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'SatisfactionSurveysResponded' => [ + 'description' => '满意度调查响应次数。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'AverageHoldTime' => [ + 'description' => '平均保持时长，单位秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'MaxTalkTime' => [ + 'description' => '最大通话时长，单位秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'AverageDialingTime' => [ + 'description' => '平均拨号时长，单位秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + ], + ], + 'Overall' => [ + 'description' => '整体指标。', + 'type' => 'object', + 'properties' => [ + 'TotalTalkTime' => [ + 'description' => '总通话时长，单位秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'MaxHoldTime' => [ + 'description' => '最大保持时长，单位秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'TotalWorkTime' => [ + 'description' => '总话后处理时长，单位秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'MaxWorkTime' => [ + 'description' => '最大话后处理时长，单位秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'TotalHoldTime' => [ + 'description' => '总保持时长，单位秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'AverageTalkTime' => [ + 'description' => '平均通话时长，单位秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'AverageWorkTime' => [ + 'description' => '平均话后处理时长，单位秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'SatisfactionIndex' => [ + 'description' => '满意度指数。', + 'type' => 'number', + 'format' => 'float', + 'example' => '0', + ], + 'SatisfactionSurveysOffered' => [ + 'description' => '满意度调查发送次数。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'SatisfactionSurveysResponded' => [ + 'description' => '满意度调查响应次数。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'AverageHoldTime' => [ + 'description' => '平均保持时长，单位秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'MaxTalkTime' => [ + 'description' => '最大通话时长，单位秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'TotalCalls' => [ + 'description' => '总电话接待量。包括应答的呼入电话和接通的呼出电话。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + ], + ], + ], + ], + ], + ], + ], + ], + ], + ], + ], + ], + ], + 'errorCodes' => [], + 'responseDemo' => '[{"type":"json","example":"{\\n \\"HttpStatusCode\\": 200,\\n \\"Code\\": \\"OK\\",\\n \\"Message\\": \\"无\\",\\n \\"RequestId\\": \\"03C67DAD-EB26-41D8-949D-9B0C470FB716\\",\\n \\"Success\\": true,\\n \\"DataList\\": {\\n \\"PageNumber\\": 1,\\n \\"PageSize\\": 2,\\n \\"TotalCount\\": 2,\\n \\"List\\": {\\n \\"GenerateAgentStatistic\\": [\\n {\\n \\"TotalLoggedInTime\\": 0,\\n \\"OccupancyRate\\": 0,\\n \\"LoginName\\": \\"cctest\\",\\n \\"AgentId\\": \\"233482729826925174\\",\\n \\"RecordDate\\": \\"无\\",\\n \\"AgentName\\": \\"云呼测试\\",\\n \\"InstanceId\\": \\"d278629c-c687-4aa3-b044-4fe9b012e7ef9\\",\\n \\"AverageReadyTime\\": 0,\\n \\"MaxReadyTime\\": 0,\\n \\"SkillGroupNames\\": \\"Default,测试技能组\\",\\n \\"SkillGroupIds\\": \\"b0cc307c-9c74-43e6-4328-86e1bf98272b,f792751d-d4cb-4d4c-ccs4-b0oiw1f05247\\",\\n \\"TotalBreakTime\\": 0,\\n \\"TotalReadyTime\\": 0,\\n \\"Inbound\\": {\\n \\"TotalTalkTime\\": 0,\\n \\"AverageRingTime\\": 0,\\n \\"CallsOffered\\": 0,\\n \\"CallsHandled\\": 0,\\n \\"TotalWorkTime\\": 0,\\n \\"MaxHoldTime\\": 0,\\n \\"MaxWorkTime\\": 0,\\n \\"TotalHoldTime\\": 0,\\n \\"AverageWorkTime\\": 0,\\n \\"AverageTalkTime\\": 0,\\n \\"SatisfactionIndex\\": 0,\\n \\"SatisfactionSurveysOffered\\": 0,\\n \\"HandleRate\\": 0,\\n \\"SatisfactionSurveysResponded\\": 0,\\n \\"AverageHoldTime\\": 0,\\n \\"TotalRingTime\\": 0,\\n \\"MaxTalkTime\\": 0,\\n \\"MaxRingTime\\": 0\\n },\\n \\"Outbound\\": {\\n \\"TotalTalkTime\\": 0,\\n \\"MaxDialingTime\\": 0,\\n \\"CallsDialed\\": 0,\\n \\"CallsAnswered\\": 0,\\n \\"AnswerRate\\": 0,\\n \\"TotalWorkTime\\": 0,\\n \\"MaxHoldTime\\": 0,\\n \\"MaxWorkTime\\": 0,\\n \\"TotalDialingTime\\": 0,\\n \\"TotalHoldTime\\": 0,\\n \\"AverageWorkTime\\": 0,\\n \\"AverageTalkTime\\": 0,\\n \\"SatisfactionIndex\\": 0,\\n \\"SatisfactionSurveysOffered\\": 0,\\n \\"SatisfactionSurveysResponded\\": 0,\\n \\"AverageHoldTime\\": 0,\\n \\"MaxTalkTime\\": 0,\\n \\"AverageDialingTime\\": 0\\n },\\n \\"Overall\\": {\\n \\"TotalTalkTime\\": 0,\\n \\"MaxHoldTime\\": 0,\\n \\"TotalWorkTime\\": 0,\\n \\"MaxWorkTime\\": 0,\\n \\"TotalHoldTime\\": 0,\\n \\"AverageTalkTime\\": 0,\\n \\"AverageWorkTime\\": 0,\\n \\"SatisfactionIndex\\": 0,\\n \\"SatisfactionSurveysOffered\\": 0,\\n \\"SatisfactionSurveysResponded\\": 0,\\n \\"AverageHoldTime\\": 0,\\n \\"MaxTalkTime\\": 0,\\n \\"TotalCalls\\": 0\\n }\\n }\\n ]\\n }\\n }\\n}","errorExample":""},{"type":"xml","example":"<DataList>\\n <TotalCount>2</TotalCount>\\n <PageSize>10</PageSize>\\n <PageNumber>1</PageNumber>\\n <List>\\n <GenerateAgentStatistic>\\n <LoginName>cctest</LoginName>\\n <SkillGroupIds>b0cc307c-9c74-43e6-4328-86e1bf98272b,f792751d-d4cb-4d4c-ccs4-b0oiw1f05247</SkillGroupIds>\\n <Outbound>\\n <CallsAnswered>0</CallsAnswered>\\n <TotalTalkTime>0</TotalTalkTime>\\n <CallsDialed>0</CallsDialed>\\n <TotalDialingTime>0</TotalDialingTime>\\n <SatisfactionSurveysOffered>0</SatisfactionSurveysOffered>\\n <SatisfactionIndex>0</SatisfactionIndex>\\n <SatisfactionSurveysResponded>0</SatisfactionSurveysResponded>\\n <AnswerRate>0</AnswerRate>\\n </Outbound>\\n <Overall>\\n <TotalCalls>0</TotalCalls>\\n <TotalTalkTime>0</TotalTalkTime>\\n <TotalWorkTime>0</TotalWorkTime>\\n <SatisfactionSurveysOffered>0</SatisfactionSurveysOffered>\\n <SatisfactionSurveysResponded>0</SatisfactionSurveysResponded>\\n </Overall>\\n <TotalBreakTime>780</TotalBreakTime>\\n <InstanceId>d278629c-c687-4aa3-b044-4fe9b012e7ef9</InstanceId>\\n <SkillGroupNames>Default,测试技能组</SkillGroupNames>\\n <TotalLoggedInTime>14201</TotalLoggedInTime>\\n <AgentId>233482729826925174</AgentId>\\n <AgentName>cc测试</AgentName>\\n <Inbound>\\n <TotalTalkTime>0</TotalTalkTime>\\n <AverageRingTime>0</AverageRingTime>\\n <SatisfactionSurveysOffered>0</SatisfactionSurveysOffered>\\n <CallsOffered>0</CallsOffered>\\n <SatisfactionIndex>0</SatisfactionIndex>\\n <CallsHandled>2</CallsHandled>\\n <SatisfactionSurveysResponded>0</SatisfactionSurveysResponded>\\n <TotalRingTime>0</TotalRingTime>\\n <HandleRate>0</HandleRate>\\n </Inbound>\\n </GenerateAgentStatistic>\\n <GenerateAgentStatistic>\\n <LoginName>ccc</LoginName>\\n <SkillGroupIds>b0cc307c-9c74-43e6-4328-86e1bf98272b,f792751d-d4cb-4d4c-ccs4-b0oiw1f05247</SkillGroupIds>\\n <Outbound>\\n <CallsAnswered>0</CallsAnswered>\\n <TotalTalkTime>0</TotalTalkTime>\\n <CallsDialed>16</CallsDialed>\\n <TotalDialingTime>0</TotalDialingTime>\\n <SatisfactionSurveysOffered>0</SatisfactionSurveysOffered>\\n <SatisfactionIndex>0</SatisfactionIndex>\\n <SatisfactionSurveysResponded>0</SatisfactionSurveysResponded>\\n <AnswerRate>0</AnswerRate>\\n </Outbound>\\n <Overall>\\n <TotalCalls>18</TotalCalls>\\n <TotalTalkTime>115</TotalTalkTime>\\n <TotalWorkTime>32</TotalWorkTime>\\n <SatisfactionSurveysOffered>0</SatisfactionSurveysOffered>\\n <SatisfactionSurveysResponded>0</SatisfactionSurveysResponded>\\n </Overall>\\n <TotalBreakTime>0</TotalBreakTime>\\n <InstanceId>d278629c-c687-4aa3-b044-4fe9b012e7ef9</InstanceId>\\n <SkillGroupNames>测试分组,Default</SkillGroupNames>\\n <TotalLoggedInTime>12509</TotalLoggedInTime>\\n <AgentId>1233603589159834</AgentId>\\n <AgentName>cc测试</AgentName>\\n <Inbound>\\n <TotalTalkTime>115</TotalTalkTime>\\n <AverageRingTime>4</AverageRingTime>\\n <SatisfactionSurveysOffered>0</SatisfactionSurveysOffered>\\n <CallsOffered>2</CallsOffered>\\n <SatisfactionIndex>0</SatisfactionIndex>\\n <CallsHandled>2</CallsHandled>\\n <SatisfactionSurveysResponded>0</SatisfactionSurveysResponded>\\n <TotalRingTime>0</TotalRingTime>\\n <HandleRate>100</HandleRate>\\n </Inbound>\\n </GenerateAgentStatistic>\\n </List>\\n</DataList>\\n<RequestId>43DF2FD7-BC08-00BE-A679-CA16DDEAN90AE</RequestId>\\n<HttpStatusCode>200</HttpStatusCode>\\n<Code>OK</Code>\\n<Success>true</Success>","errorExample":""}]', + 'title' => '获取坐席报表数据', + 'requestParamsDescription' => ' ', + 'responseParamsDescription' => ' ', + 'extraInfo' => ' ', + ], + 'RefreshToken' => [ + 'summary' => '刷新坐席工作台的Token，用来保持坐席工作台有效的登录状态。', + 'methods' => [ + 'post', + 'get', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + [ + 'BearerToken' => [], + ], + ], + 'operationType' => 'read', + 'deprecated' => false, + 'systemTags' => [ + 'operationType' => 'get', + 'riskType' => 'none', + 'chargeType' => 'free', + 'abilityTreeNodes' => [ + 'FEATUREcccD5GAHN', + ], + ], + 'parameters' => [ + [ + 'name' => 'InstanceId', + 'in' => 'query', + 'schema' => [ + 'description' => '呼叫中心实例ID', + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + 'example' => '9cfad875-6260-4a53-ab6e-b13e3fb31f7d', + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'type' => 'object', + 'properties' => [ + 'HttpStatusCode' => [ + 'description' => 'HTTP状态码', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '200', + ], + 'Code' => [ + 'description' => '响应码', + 'type' => 'string', + 'example' => 'OK', + ], + 'Message' => [ + 'description' => '响应信息', + 'type' => 'string', + 'example' => '无', + ], + 'RequestId' => [ + 'description' => '请求ID', + 'type' => 'string', + 'example' => 'EF438794-B498-4559-A536-3CD0BA33A1BF', + ], + 'Success' => [ + 'description' => '是否成功', + 'type' => 'boolean', + 'example' => 'true', + ], + 'Token' => [ + 'description' => '更新的令牌信息', + 'type' => 'object', + 'properties' => [ + 'SignData' => [ + 'description' => '待签名数据', + 'type' => 'string', + 'example' => '{"tenantId": "acc2631", "serviceId":"249353919874654122", "dn":"80326034", "source":"aliyun", "timestamp":1531452126, "expireTime":1531453926}', + ], + 'Signature' => [ + 'description' => '签名信息。'."\n" + ."\n" + .'签名格式：`{“tenantId”: “aliyun-xxx”, “serviceId”:”sam.zhang”, “dn”:”802001”, “source”:”aliyun”, “timestamp”:1423333, “expireTime”:1423933}`。', + 'type' => 'string', + 'example' => '{“tenantId”: “aliyun-xxx”, “serviceId”:”sam.zhang”, “dn”:”802001”, “source”:”aliyun”, “timestamp”:1423333, “expireTime”:1423933}', + ], + ], + ], + ], + ], + ], + ], + 'errorCodes' => [], + 'responseDemo' => '[{"type":"json","example":"{\\n \\"HttpStatusCode\\": 200,\\n \\"Code\\": \\"OK\\",\\n \\"Message\\": \\"无\\",\\n \\"RequestId\\": \\"EF438794-B498-4559-A536-3CD0BA33A1BF\\",\\n \\"Success\\": true,\\n \\"Token\\": {\\n \\"SignData\\": \\"{\\\\\\"tenantId\\\\\\": \\\\\\"acc2631\\\\\\", \\\\\\"serviceId\\\\\\":\\\\\\"249353919874654122\\\\\\", \\\\\\"dn\\\\\\":\\\\\\"80326034\\\\\\", \\\\\\"source\\\\\\":\\\\\\"aliyun\\\\\\", \\\\\\"timestamp\\\\\\":1531452126, \\\\\\"expireTime\\\\\\":1531453926}\\",\\n \\"Signature\\": \\"{“tenantId”: “aliyun-xxx”, “serviceId”:”sam.zhang”, “dn”:”802001”, “source”:”aliyun”, “timestamp”:1423333, “expireTime”:1423933}\\"\\n }\\n}","errorExample":""},{"type":"xml","example":"<RefreshTokenResponse>\\r\\n <HttpStatusCode>200</HttpStatusCode>\\r\\n <RequestId>EF438794-B498-4559-A536-3CD0BA33A1BF</RequestId>\\r\\n <Token>\\r\\n <SignData>\\r\\n <tenantId>acc2631</tenantId>\\r\\n <serviceId>249353919874654122</serviceId>\\r\\n <dn>80326034</dn>\\r\\n <source>aliyun</source>\\r\\n <timestamp>1531452126</timestamp>\\r\\n <expireTime>1531453926</expireTime>\\r\\n </SignData>\\r\\n <Signature>D3RhcvUKPo8kOl/FmAHxw/A2leB29OqaBPRfpJAkSrM0cn4mWzFoj8O075Uahx5LQdIAqmbYn6zAhUeQQAgtUrr1QYWv90VhZkrX3mJhQmccX0VORBm7FlHpqDGoPym8or1eGl9Ud+UhJ5+ZH/JhLfZEFuJ9P5FEBMXHzvaPLw4=</Signature>\\r\\n </Token>\\r\\n <Success>true</Success>\\r\\n <Code>OK</Code>\\r\\n</RefreshTokenResponse>","errorExample":""}]', + 'title' => '刷新坐席工作台Token', + 'description' => '> 该API由软电话SDK主动发起调用，您只需要负责转发请求即可。', + 'requestParamsDescription' => ' ', + 'responseParamsDescription' => ' ', + 'extraInfo' => ' ', + ], + 'RequestLoginInfo' => [ + 'summary' => '调用RequestLoginInfo获取坐席工作台的登陆信息。', + 'methods' => [ + 'post', + 'get', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + [ + 'BearerToken' => [], + ], + ], + 'operationType' => 'read', + 'deprecated' => false, + 'systemTags' => [ + 'operationType' => 'get', + 'riskType' => 'none', + 'chargeType' => 'free', + 'abilityTreeNodes' => [ + 'FEATUREcccD5GAHN', + ], + ], + 'parameters' => [ + [ + 'name' => 'InstanceId', + 'in' => 'query', + 'schema' => [ + 'description' => '呼叫中心实例ID', + 'type' => 'string', + 'required' => true, + 'example' => '9cfad875-6260-4a53-ab6e-b13e3fb3****', + ], + ], + [ + 'name' => 'UserId', + 'in' => 'query', + 'schema' => [ + 'description' => '用户唯一标识。'."\n" + ."\n" + .'注意这里是RAM子账号在呼叫中心实例的唯一标识并非RamId，即UUID。', + 'type' => 'string', + 'required' => false, + 'example' => '674a5953-21d5-4ee9-9b42-eb8813d6**** ', + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'type' => 'object', + 'properties' => [ + 'HttpStatusCode' => [ + 'description' => 'HTTP状态码', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '200', + ], + 'Code' => [ + 'description' => '响应码', + 'type' => 'string', + 'example' => 'OK', + ], + 'Message' => [ + 'description' => '响应信息', + 'type' => 'string', + 'example' => '无', + ], + 'RequestId' => [ + 'description' => '请求ID', + 'type' => 'string', + 'example' => '9D902FCA-FBBA-4888-9F85-4900EE85DA3D', + ], + 'Success' => [ + 'description' => '是否成功', + 'type' => 'boolean', + 'example' => 'true', + ], + 'LoginInfo' => [ + 'description' => '获取到的Region信息', + 'type' => 'object', + 'properties' => [ + 'DisplayName' => [ + 'description' => '座席展示名，来源于IMS目录服务', + 'type' => 'string', + 'example' => '小李', + ], + 'Signature' => [ + 'description' => '签名信息', + 'type' => 'string', + 'example' => '****', + ], + 'Extension' => [ + 'description' => '分机号码', + 'type' => 'string', + 'example' => '8032****', + ], + 'SignData' => [ + 'description' => '签名数据', + 'type' => 'string', + 'example' => '{"tenantId": "acc2631", "serviceId":"24935391987465****", "dn":"8032****", "source":"aliyun", "timestamp":1531454246, "expireTime":1531456046}', + ], + 'PhoneNumber' => [ + 'description' => '手机号码', + 'type' => 'string', + 'example' => '1766666****', + ], + 'Region' => [ + 'description' => '区域信息', + 'type' => 'string', + 'example' => 'aliyunccc', + ], + 'AgentServerUrl' => [ + 'description' => 'Agent Server集群VIP地址', + 'type' => 'string', + 'example' => 'as.ccc.aliyuncs.com:80', + ], + 'UserName' => [ + 'description' => '座席登录名（用户名），来源于IMS目录服务', + 'type' => 'string', + 'example' => '4935391987465****@hotCallCenter2', + ], + 'WebRtcUrl' => [ + 'description' => 'WebRTC2SIP服务器地址', + 'type' => 'string', + 'example' => 'sip.ccc.aliyuncs.com:9443', + ], + 'TenantId' => [ + 'description' => '租户ID', + 'type' => 'string', + 'example' => 'acc2631', + ], + 'Roles' => [ + 'type' => 'object', + 'itemNode' => true, + 'properties' => [ + 'Role' => [ + 'description' => '用户的角色列表', + 'type' => 'array', + 'items' => [ + 'type' => 'object', + 'properties' => [ + 'InstanceId' => [ + 'description' => '角色所归属的呼叫中心实例', + 'type' => 'string', + 'example' => '9cfad875-6260-4a53-ab6e-b13e3fb31f7d', + ], + 'RoleName' => [ + 'description' => '角色名称', + 'type' => 'string', + 'example' => 'AGENT', + ], + 'RoleDescription' => [ + 'description' => '角色描述', + 'type' => 'string', + 'example' => '坐席', + ], + 'RoleId' => [ + 'description' => '角色ID，系统自动生成的唯一标示符', + 'type' => 'string', + 'example' => '4c2e158e-ddd9-464a-a3fc-338eca10277c', + ], + ], + ], + ], + ], + ], + ], + ], + ], + ], + ], + ], + 'errorCodes' => [], + 'responseDemo' => '[{"type":"json","example":"{\\n \\"HttpStatusCode\\": 200,\\n \\"Code\\": \\"OK\\",\\n \\"Message\\": \\"无\\",\\n \\"RequestId\\": \\"9D902FCA-FBBA-4888-9F85-4900EE85DA3D\\",\\n \\"Success\\": true,\\n \\"LoginInfo\\": {\\n \\"DisplayName\\": \\"小李\\",\\n \\"Signature\\": \\"****\\",\\n \\"Extension\\": \\"8032****\\",\\n \\"SignData\\": \\"{\\\\\\"tenantId\\\\\\": \\\\\\"acc2631\\\\\\", \\\\\\"serviceId\\\\\\":\\\\\\"24935391987465****\\\\\\", \\\\\\"dn\\\\\\":\\\\\\"8032****\\\\\\", \\\\\\"source\\\\\\":\\\\\\"aliyun\\\\\\", \\\\\\"timestamp\\\\\\":1531454246, \\\\\\"expireTime\\\\\\":1531456046}\\",\\n \\"PhoneNumber\\": \\"1766666****\\",\\n \\"Region\\": \\"aliyunccc\\",\\n \\"AgentServerUrl\\": \\"as.ccc.aliyuncs.com:80\\",\\n \\"UserName\\": \\"4935391987465****@hotCallCenter2\\",\\n \\"WebRtcUrl\\": \\"sip.ccc.aliyuncs.com:9443\\",\\n \\"TenantId\\": \\"acc2631\\",\\n \\"Roles\\": {\\n \\"Role\\": [\\n {\\n \\"InstanceId\\": \\"9cfad875-6260-4a53-ab6e-b13e3fb31f7d\\",\\n \\"RoleName\\": \\"AGENT\\",\\n \\"RoleDescription\\": \\"坐席\\",\\n \\"RoleId\\": \\"4c2e158e-ddd9-464a-a3fc-338eca10277c\\"\\n }\\n ]\\n }\\n }\\n}","errorExample":""},{"type":"xml","example":"<Message>无</Message>\\n<RequestId>9D902FCA-FBBA-4888-9F85-4900EE85DA3D</RequestId>\\n<LoginInfo>\\n <Extension>8032****</Extension>\\n <AgentServerUrl>as.ccc.aliyuncs.com:80</AgentServerUrl>\\n <TenantId>acc2631</TenantId>\\n <UserName>4935391987465****@hotCallCenter2</UserName>\\n <SignData>{\\"tenantId\\": \\"acc2631\\", \\"serviceId\\":\\"24935391987465****\\", \\"dn\\":\\"8032****\\", \\"source\\":\\"aliyun\\", \\"timestamp\\":1531454246, \\"expireTime\\":1531456046}</SignData>\\n <Signature>****</Signature>\\n <DisplayName>小李</DisplayName>\\n <Region>aliyunccc</Region>\\n <PhoneNumber>1766666****</PhoneNumber>\\n <WebRtcUrl>sip.ccc.aliyuncs.com:9443</WebRtcUrl>\\n <Roles>\\n <Role>\\n <RoleName>AGENT</RoleName>\\n <InstanceId>9cfad875-6260-4a53-ab6e-b13e3fb31f7d</InstanceId>\\n <RoleDescription>坐席</RoleDescription>\\n <RoleId>4c2e158e-ddd9-464a-a3fc-338eca10277c</RoleId>\\n </Role>\\n </Roles>\\n</LoginInfo>\\n<HttpStatusCode>200</HttpStatusCode>\\n<Code>OK</Code>\\n<Success>true</Success>","errorExample":""}]', + 'title' => '获取坐席工作台的登陆信息', + 'description' => '****', + 'requestParamsDescription' => ' ', + 'responseParamsDescription' => ' ', + 'extraInfo' => ' ', + ], + 'GetSmsConfig' => [ + 'summary' => '获取短信配置信息。', + 'methods' => [ + 'post', + 'get', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + [ + 'BearerToken' => [], + ], + ], + 'operationType' => 'read', + 'systemTags' => [ + 'operationType' => 'get', + 'riskType' => 'none', + 'chargeType' => 'free', + 'abilityTreeNodes' => [ + 'FEATUREccc1MRAID', + ], + ], + 'parameters' => [ + [ + 'name' => 'InstanceId', + 'in' => 'query', + 'schema' => [ + 'description' => '实例ID', + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + 'example' => '9cfad875-6260-4a53-ab6e-b13e3fb3****', + ], + ], + [ + 'name' => 'Scenario', + 'in' => 'query', + 'style' => 'repeatList', + 'schema' => [ + 'description' => '场景，1：短信满意度；2：IVR流程中使用；3：漏话短信。'."\n" + ."\n" + .'参数名称**Scenario.1**表示只获取1个场景下的短信配置信息，如果要获取多个场景的短信配置信息，则需要有Scenario.1以及Scenario.2，以此类推，请参考下方的请求示例。', + 'type' => 'array', + 'items' => [ + 'type' => 'integer', + 'format' => 'int32', + ], + 'required' => true, + 'example' => '2', + 'maxItems' => 99, + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'type' => 'object', + 'properties' => [ + 'HttpStatusCode' => [ + 'description' => 'HTTP状态码', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '200', + ], + 'Code' => [ + 'description' => '响应码', + 'type' => 'string', + 'example' => 'OK', + ], + 'Message' => [ + 'description' => '响应信息', + 'type' => 'string', + 'example' => '无', + ], + 'RequestId' => [ + 'description' => '请求ID', + 'type' => 'string', + 'example' => 'E993D7CD-D546-4F88-9B04-62DFB05ED7E1', + ], + 'Success' => [ + 'description' => '是否成功', + 'type' => 'boolean', + 'example' => 'true', + ], + 'SmsConfigs' => [ + 'type' => 'object', + 'itemNode' => true, + 'properties' => [ + 'SmsConfig' => [ + 'description' => '配置列表，没有则不返回。', + 'type' => 'array', + 'items' => [ + 'type' => 'object', + 'properties' => [ + 'Instance' => [ + 'description' => '实例ID', + 'type' => 'string', + 'example' => '9cfad875-6260-4a53-ab6e-b13e3fb3****', + ], + 'Description' => [ + 'description' => '短信模板内容', + 'type' => 'string', + 'example' => '验证码${code}，您正在进行身份验证，不要告诉别人哦！', + ], + 'TemplateCode' => [ + 'description' => '短信模板CODE', + 'type' => 'string', + 'example' => 'SMS_96955021', + ], + 'GmtCreate' => [ + 'description' => '创建时间', + 'type' => 'string', + 'example' => '无', + ], + 'Scenario' => [ + 'description' => '场景', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '2', + ], + 'GmtModified' => [ + 'description' => '更新时间', + 'type' => 'string', + 'example' => '无', + ], + 'Name' => [ + 'description' => '名称', + 'type' => 'string', + 'example' => '身份验证', + ], + 'Extra' => [ + 'description' => '额外参数，与具体场景有关', + 'type' => 'string', + 'example' => '无', + ], + 'SignName' => [ + 'description' => '短信签名名称', + 'type' => 'string', + 'example' => '阿里大于测试专用', + ], + 'Id' => [ + 'description' => '短信配置ID', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '36230', + ], + ], + ], + ], + ], + ], + ], + ], + ], + ], + 'errorCodes' => [], + 'responseDemo' => '[{"type":"json","example":"{\\n \\"HttpStatusCode\\": 200,\\n \\"Code\\": \\"OK\\",\\n \\"Message\\": \\"无\\",\\n \\"RequestId\\": \\"E993D7CD-D546-4F88-9B04-62DFB05ED7E1\\",\\n \\"Success\\": true,\\n \\"SmsConfigs\\": {\\n \\"SmsConfig\\": [\\n {\\n \\"Instance\\": \\"9cfad875-6260-4a53-ab6e-b13e3fb3****\\",\\n \\"Description\\": \\"验证码${code}，您正在进行身份验证，不要告诉别人哦！\\",\\n \\"TemplateCode\\": \\"SMS_96955021\\",\\n \\"GmtCreate\\": \\"无\\",\\n \\"Scenario\\": 2,\\n \\"GmtModified\\": \\"无\\",\\n \\"Name\\": \\"身份验证\\",\\n \\"Extra\\": \\"无\\",\\n \\"SignName\\": \\"阿里大于测试专用\\",\\n \\"Id\\": 36230\\n }\\n ]\\n }\\n}","errorExample":""},{"type":"xml","example":"<Message>无</Message>\\n<RequestId>E993D7CD-D546-4F88-9B04-62DFB05ED7E1</RequestId>\\n<HttpStatusCode>200</HttpStatusCode>\\n<SmsConfigs>\\n <SmsConfig>\\n <TemplateCode>SMS_96955021</TemplateCode>\\n <GmtCreate>无</GmtCreate>\\n <Description>验证码${code}，您正在进行身份验证，不要告诉别人哦！</Description>\\n <Extra>无</Extra>\\n <Instance>9cfad875-6260-4a53-ab6e-b13e3fb3****</Instance>\\n <GmtModified>无</GmtModified>\\n <Id>36230</Id>\\n <SignName>阿里大于测试专用</SignName>\\n <Name>身份验证</Name>\\n <Scenario>2</Scenario>\\n </SmsConfig>\\n</SmsConfigs>\\n<Code>OK</Code>\\n<Success>true</Success>","errorExample":""}]', + 'title' => '获取短信配置', + 'requestParamsDescription' => ' ', + 'responseParamsDescription' => ' ', + 'extraInfo' => ' ', + ], + 'LaunchShortMessageAppraise' => [ + 'summary' => '调用LaunchShortMessageAppraise统计短信满意度发送率。', + 'methods' => [ + 'post', + 'get', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + [ + 'BearerToken' => [], + ], + ], + 'operationType' => 'readAndWrite', + 'deprecated' => false, + 'systemTags' => [ + 'operationType' => 'get', + 'riskType' => 'none', + 'chargeType' => 'free', + 'abilityTreeNodes' => [ + 'FEATUREcccD5GAHN', + ], + ], + 'parameters' => [ + [ + 'name' => 'InstanceId', + 'in' => 'query', + 'schema' => [ + 'description' => '呼叫中心实例ID', + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + 'example' => '9cfad875-6260-4a53-ab6e-b13e3fb3****', + ], + ], + [ + 'name' => 'Acid', + 'in' => 'query', + 'schema' => [ + 'description' => '通话话务ID。'."\n" + ."\n" + .'即contactId，软电话SDK的回调事件中会携带contactId。', + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + 'example' => '2029401778', + ], + ], + [ + 'name' => 'SkillGroupId', + 'in' => 'query', + 'schema' => [ + 'description' => '技能组ID', + 'type' => 'string', + 'required' => false, + 'example' => 'xxx', + ], + ], + [ + 'name' => 'ContactType', + 'in' => 'query', + 'schema' => [ + 'description' => '呼入还是呼出。取值：'."\n" + ."\n" + .'- 0：呼入'."\n" + .'- 1：呼出', + 'type' => 'integer', + 'format' => 'int32', + 'required' => true, + 'docRequired' => true, + 'example' => '1', + ], + ], + [ + 'name' => 'PhoneNumbers', + 'in' => 'query', + 'schema' => [ + 'description' => '要发送短信的手机号码，多个号码以逗号分隔', + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + 'example' => '1763333****', + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'type' => 'object', + 'properties' => [ + 'HttpStatusCode' => [ + 'description' => 'HTTP状态码', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '200', + ], + 'Code' => [ + 'description' => '响应码', + 'type' => 'string', + 'example' => 'OK', + ], + 'Message' => [ + 'description' => '响应信息', + 'type' => 'string', + 'example' => '无', + ], + 'RequestId' => [ + 'description' => '请求ID', + 'type' => 'string', + 'example' => '678F7002-CA01-4ABF-A112-585AFBDF3A3B', + ], + 'Success' => [ + 'description' => '是否成功', + 'type' => 'boolean', + 'example' => 'true', + ], + ], + ], + ], + ], + 'errorCodes' => [], + 'responseDemo' => '[{"type":"json","example":"{\\n \\"HttpStatusCode\\": 200,\\n \\"Code\\": \\"OK\\",\\n \\"Message\\": \\"无\\",\\n \\"RequestId\\": \\"678F7002-CA01-4ABF-A112-585AFBDF3A3B\\",\\n \\"Success\\": true\\n}","errorExample":""},{"type":"xml","example":"<Message>无</Message>\\n<RequestId>678F7002-CA01-4ABF-A112-585AFBDF3A3B</RequestId>\\n<HttpStatusCode>200</HttpStatusCode>\\n<Code>OK</Code>\\n<Success>true</Success>","errorExample":""}]', + 'title' => '统计短信满意度发送率', + 'description' => '> 点击坐席工作台（软电话SDK）中的发送短信满意度按钮时调用，用来发送短信，记录坐席发送了满意度，统计满意度发送率。', + 'requestParamsDescription' => ' ', + 'responseParamsDescription' => ' ', + 'extraInfo' => ' ', + ], + 'SendPredefinedShortMessage' => [ + 'summary' => '根据预告定义的短信模板发送短信，例如发送漏话短信。', + 'methods' => [ + 'post', + 'get', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + [ + 'BearerToken' => [], + ], + ], + 'operationType' => 'readAndWrite', + 'deprecated' => false, + 'systemTags' => [ + 'operationType' => 'get', + 'riskType' => 'none', + 'chargeType' => 'free', + 'abilityTreeNodes' => [ + 'FEATUREcccD5GAHN', + ], + ], + 'parameters' => [ + [ + 'name' => 'InstanceId', + 'in' => 'query', + 'schema' => [ + 'description' => '实例ID', + 'type' => 'string', + 'required' => true, + 'example' => '9cfad875-6260-4a53-ab6e-b13e3fb3****', + ], + ], + [ + 'name' => 'PhoneNumbers', + 'in' => 'query', + 'schema' => [ + 'description' => '手机号码', + 'type' => 'string', + 'required' => true, + 'example' => '1760066****', + ], + ], + [ + 'name' => 'ConfigId', + 'in' => 'query', + 'schema' => [ + 'description' => '短信配置项ID', + 'type' => 'integer', + 'format' => 'int64', + 'required' => true, + 'example' => '23', + ], + ], + [ + 'name' => 'TemplateParam', + 'in' => 'query', + 'schema' => [ + 'description' => '短信模板变量替换JSON串。'."\n" + ."\n" + .'> 如果JSON中需要带换行符，请参照标准的JSON协议。', + 'type' => 'string', + 'required' => false, + 'example' => '{"totalSum":"13422","minutes":"3423","outBound":"1333","inBound":"2333"}', + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'type' => 'object', + 'properties' => [ + 'HttpStatusCode' => [ + 'description' => 'HTTP状态码', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '200', + ], + 'RequestId' => [ + 'description' => '请求ID', + 'type' => 'string', + 'example' => '28349E33-294F-4413-A9F3-EE828F4C2FE7', + ], + 'Success' => [ + 'description' => '是否成功', + 'type' => 'boolean', + 'example' => 'true', + ], + 'Code' => [ + 'description' => '响应码', + 'type' => 'string', + 'example' => 'OK', + ], + 'Message' => [ + 'description' => '响应信息', + 'type' => 'string', + 'example' => '无', + ], + 'BizId' => [ + 'description' => '短信服务返回的Bizid', + 'type' => 'string', + 'example' => '35681823605595****', + ], + ], + ], + ], + ], + 'errorCodes' => [], + 'responseDemo' => '[{"type":"json","example":"{\\n \\"HttpStatusCode\\": 200,\\n \\"RequestId\\": \\"28349E33-294F-4413-A9F3-EE828F4C2FE7\\",\\n \\"Success\\": true,\\n \\"Code\\": \\"OK\\",\\n \\"Message\\": \\"无\\",\\n \\"BizId\\": \\"35681823605595****\\"\\n}","errorExample":""},{"type":"xml","example":"<Message>无</Message>\\n<RequestId>28349E33-294F-4413-A9F3-EE828F4C2FE7</RequestId>\\n<HttpStatusCode>200</HttpStatusCode>\\n<BizId>35681823605595****</BizId>\\n<Code>OK</Code>\\n<Success>true</Success>","errorExample":""}]', + 'title' => '根据短信模板发送短信', + 'requestParamsDescription' => ' ', + 'responseParamsDescription' => ' ', + 'extraInfo' => ' ', + ], + 'CreateSkillGroup' => [ + 'summary' => '调用CreateSkillGroup创建技能组。', + 'methods' => [ + 'post', + 'get', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + [ + 'BearerToken' => [], + ], + ], + 'operationType' => 'readAndWrite', + 'deprecated' => false, + 'systemTags' => [ + 'operationType' => 'create', + 'riskType' => 'none', + 'chargeType' => 'free', + 'abilityTreeNodes' => [ + 'FEATUREcccPBOQGO', + ], + ], + 'parameters' => [ + [ + 'name' => 'InstanceId', + 'in' => 'query', + 'schema' => [ + 'description' => '待创建的技能组所归属的呼叫中心实例ID。', + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + 'example' => '9cfad875-6260-4a53-ab6e-b13e3fb31f7d', + ], + ], + [ + 'name' => 'Name', + 'in' => 'query', + 'schema' => [ + 'description' => '待创建的技能组名称。', + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + 'example' => '售前技能组', + ], + ], + [ + 'name' => 'Description', + 'in' => 'query', + 'schema' => [ + 'description' => '待创建的技能组的描述。', + 'type' => 'string', + 'required' => false, + 'example' => '售前坐席使用', + ], + ], + [ + 'name' => 'RoutingStrategy', + 'in' => 'query', + 'schema' => [ + 'description' => '匹配方式。取值：default（默认模式）、acquaintance（熟人模式）。', + 'type' => 'string', + 'required' => false, + 'example' => 'default', + ], + ], + [ + 'name' => 'AllowPrivateOutboundNumber', + 'in' => 'query', + 'schema' => [ + 'description' => '是否允许使用个人外呼号码。', + 'type' => 'boolean', + 'required' => false, + 'example' => 'false', + ], + ], + [ + 'name' => 'OutboundPhoneNumberId', + 'in' => 'query', + 'style' => 'repeatList', + 'schema' => [ + 'description' => '需要绑定到技能组的外呼号码的号码ID。'."\n" + ."\n\n" + .'参数名称为**OutboundPhoneNumberId.1**意为只绑定一个外呼号码，如果绑定多个号码，则需要传多个，例如 OutboundPhoneNumberId.1、OutboundPhoneNumberId.2、OutboundPhoneNumberId.3，以此类推。', + 'type' => 'array', + 'items' => [ + 'type' => 'string', + ], + 'required' => false, + 'example' => '2ead4b47-db37-43b3-8e32-ae71d81620af', + 'maxItems' => 99, + ], + ], + [ + 'name' => 'UserId', + 'in' => 'query', + 'style' => 'repeatList', + 'schema' => [ + 'description' => '需要加入到技能组中的坐席ID。'."\n" + ."\n" + .'**UserId.1**意为只绑定一个坐席，如果绑定多个，则需要传多个，例如 UserId.1、UserId.2、UserId.3，以此类推。注意UserId指RAM子账号在呼叫中心实例的唯一标识UserId，并非RAM子账号的RamId。', + 'type' => 'array', + 'items' => [ + 'type' => 'string', + ], + 'required' => false, + 'example' => '8b33d247-128c-4013-b79d-ec11a6a8f108', + 'maxItems' => 99, + ], + ], + [ + 'name' => 'SkillLevel', + 'in' => 'query', + 'style' => 'repeatList', + 'schema' => [ + 'description' => '技能级别。表示该坐席在技能组的等级，等级区间为1-10，来电后优先分配给等级高的坐席。'."\n" + ."\n" + .'**SkillLevel.1**代表为上面的**UserId.1**设置技能组等级，如果userId为多个，则SkillLevel也需要多个，并且数量需要保持一致。', + 'type' => 'array', + 'items' => [ + 'type' => 'integer', + 'format' => 'int32', + ], + 'required' => false, + 'example' => '5', + 'maxItems' => 99, + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'type' => 'object', + 'properties' => [ + 'HttpStatusCode' => [ + 'description' => 'HTTP状态码', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '200', + ], + 'RequestId' => [ + 'description' => '请求ID', + 'type' => 'string', + 'example' => '05B8C64B-008A-427B-8B27-84E372A291D6', + ], + 'Success' => [ + 'description' => '是否成功', + 'type' => 'boolean', + 'example' => 'true', + ], + 'SkillGroupId' => [ + 'description' => '新创建的技能组ID', + 'type' => 'string', + 'example' => '8fc24faa-4e15-43af-9c94-5bb9ee568bb2', + ], + 'Code' => [ + 'description' => '响应码', + 'type' => 'string', + 'example' => 'OK', + ], + 'Message' => [ + 'description' => '响应信息', + 'type' => 'string', + 'example' => '无', + ], + ], + ], + ], + ], + 'errorCodes' => [], + 'responseDemo' => '[{"type":"json","example":"{\\n \\"HttpStatusCode\\": 200,\\n \\"RequestId\\": \\"05B8C64B-008A-427B-8B27-84E372A291D6\\",\\n \\"Success\\": true,\\n \\"SkillGroupId\\": \\"8fc24faa-4e15-43af-9c94-5bb9ee568bb2\\",\\n \\"Code\\": \\"OK\\",\\n \\"Message\\": \\"无\\"\\n}","errorExample":""},{"type":"xml","example":"<Message>无</Message>\\n<RequestId>05B8C64B-008A-427B-8B27-84E372A291D6</RequestId>\\n<HttpStatusCode>200</HttpStatusCode>\\n<SkillGroupId>8fc24faa-4e15-43af-9c94-5bb9ee568bb2</SkillGroupId>\\n<Code>OK</Code>\\n<Success>true</Success>","errorExample":""}]', + 'title' => '创建技能组', + 'requestParamsDescription' => ' ', + 'responseParamsDescription' => ' ', + 'extraInfo' => ' ', + ], + 'DeleteSkillGroup' => [ + 'summary' => '调用DeleteSkillGroup删除技能组。', + 'methods' => [ + 'post', + 'get', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + [ + 'BearerToken' => [], + ], + ], + 'operationType' => 'readAndWrite', + 'deprecated' => false, + 'systemTags' => [ + 'operationType' => 'delete', + 'riskType' => 'none', + 'chargeType' => 'free', + 'abilityTreeNodes' => [ + 'FEATUREcccD5GAHN', + ], + ], + 'parameters' => [ + [ + 'name' => 'InstanceId', + 'in' => 'query', + 'schema' => [ + 'description' => '待删除技能组所属呼叫中心实例ID', + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + 'example' => '9cfad875-6260-4a53-ab6e-b13e3fb31f7d', + ], + ], + [ + 'name' => 'SkillGroupId', + 'in' => 'query', + 'schema' => [ + 'description' => '待删除的技能组ID', + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + 'example' => '8fc24faa-4e15-43af-9c94-5bb9ee568bb2', + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'type' => 'object', + 'properties' => [ + 'HttpStatusCode' => [ + 'description' => 'HTTP状态码', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '200', + ], + 'Code' => [ + 'description' => '响应码', + 'type' => 'string', + 'example' => 'OK', + ], + 'Message' => [ + 'description' => '响应信息', + 'type' => 'string', + 'example' => '无', + ], + 'RequestId' => [ + 'description' => '请求ID', + 'type' => 'string', + 'example' => 'A450574A-337F-43E2-BC59-9C6594C994C6', + ], + 'Success' => [ + 'description' => '是否成功', + 'type' => 'boolean', + 'example' => 'true', + ], + ], + ], + ], + ], + 'errorCodes' => [], + 'responseDemo' => '[{"type":"json","example":"{\\n \\"HttpStatusCode\\": 200,\\n \\"Code\\": \\"OK\\",\\n \\"Message\\": \\"无\\",\\n \\"RequestId\\": \\"A450574A-337F-43E2-BC59-9C6594C994C6\\",\\n \\"Success\\": true\\n}","errorExample":""},{"type":"xml","example":"<DeleteSkillGroupResponse>\\r\\n <HttpStatusCode>200</HttpStatusCode>\\r\\n <RequestId>A450574A-337F-43E2-BC59-9C6594C994C6</RequestId>\\r\\n <Success>true</Success>\\r\\n <Code>OK</Code>\\r\\n</DeleteSkillGroupResponse>","errorExample":""}]', + 'title' => '删除技能组', + 'description' => '> 如果该技能组中仍有座席，则座席首先会被移出技能组，然后技能组被删除。', + ], + 'ModifyPrimaryTrunksOfSkillGroup' => [ + 'summary' => '调用接口：ModifyPrimaryTrunksOfSkillGroup 修改技能组线路中继配置信息。', + 'methods' => [ + 'post', + 'get', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + [ + 'BearerToken' => [], + ], + ], + 'operationType' => 'readAndWrite', + 'deprecated' => false, + 'systemTags' => [ + 'operationType' => 'update', + 'riskType' => 'none', + 'chargeType' => 'free', + 'abilityTreeNodes' => [ + 'FEATUREcccD5GAHN', + ], + ], + 'parameters' => [ + [ + 'name' => 'InstanceId', + 'in' => 'query', + 'schema' => [ + 'description' => '呼叫中心实例ID', + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + 'example' => '9cfad875-6260-4a53-ab6e-b13e3fb31f7d', + ], + ], + [ + 'name' => 'SkillGroupId', + 'in' => 'query', + 'schema' => [ + 'description' => '技能组ID', + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + 'example' => '809wer75-4a53-ab6e-b13e3fb31f7d', + ], + ], + [ + 'name' => 'PrimaryProviderName', + 'in' => 'query', + 'style' => 'repeatList', + 'schema' => [ + 'description' => '主线路名称', + 'type' => 'array', + 'items' => [ + 'type' => 'string', + ], + 'required' => false, + 'example' => '联通全国', + 'maxItems' => 99, + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'type' => 'object', + 'properties' => [ + 'HttpStatusCode' => [ + 'description' => 'HTTP状态码'."\n" + ."\n", + 'type' => 'integer', + 'format' => 'int32', + 'example' => '200', + ], + 'Code' => [ + 'description' => '响应码'."\n" + ."\n", + 'type' => 'string', + 'example' => 'OK', + ], + 'Message' => [ + 'description' => '响应信息'."\n" + ."\n", + 'type' => 'string', + 'example' => '无', + ], + 'RequestId' => [ + 'description' => '请求ID', + 'type' => 'string', + 'example' => 'DE803553-8AA9-4B9D-9E4E-A82BC69EDCEE ', + ], + 'Success' => [ + 'description' => '是否成功', + 'type' => 'boolean', + 'example' => 'true', + ], + ], + ], + ], + ], + 'errorCodes' => [ + 403 => [ + [ + 'errorCode' => 'UserPermission', + 'errorMessage' => 'User \'%s\' has no permission to \'%s\'', + ], + ], + ], + 'responseDemo' => '[{"type":"json","example":"{\\n \\"HttpStatusCode\\": 200,\\n \\"Code\\": \\"OK\\",\\n \\"Message\\": \\"无\\",\\n \\"RequestId\\": \\"DE803553-8AA9-4B9D-9E4E-A82BC69EDCEE\\\\t\\",\\n \\"Success\\": true\\n}","errorExample":""},{"type":"xml","example":"<Message>无</Message>\\n<RequestId>DE803553-8AA9-4B9D-9E4E-A82BC69EDCEE\\t</RequestId>\\n<HttpStatusCode>200</HttpStatusCode>\\n<Code>OK</Code>\\n<Success>true</Success>","errorExample":""}]', + 'title' => '修改技能组线路中继配置信息', + 'description' => '注意：调用该接口前需要提供阿里云UID给云呼服务支持(13148471489)进行加白操作。', + 'requestParamsDescription' => ' ', + 'responseParamsDescription' => ' ', + 'extraInfo' => ' ', + ], + 'ModifySkillGroup' => [ + 'summary' => '修改技能组的名称、描述、外呼号码以及组内坐席。', + 'methods' => [ + 'post', + 'get', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + [ + 'BearerToken' => [], + ], + ], + 'operationType' => 'readAndWrite', + 'deprecated' => false, + 'systemTags' => [ + 'operationType' => 'update', + 'riskType' => 'none', + 'chargeType' => 'free', + 'abilityTreeNodes' => [ + 'FEATUREcccD5GAHN', + ], + ], + 'parameters' => [ + [ + 'name' => 'InstanceId', + 'in' => 'query', + 'schema' => [ + 'description' => '待编辑技能组所属呼叫中心实例ID', + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + 'example' => '9cfad875-6260-4a53-ab6e-b13e3fb31f7d', + ], + ], + [ + 'name' => 'SkillGroupId', + 'in' => 'query', + 'schema' => [ + 'description' => '待修改的技能组ID', + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + 'example' => '0ead7334-83e7-42a0-a5bd-c2ef9f18ef28', + ], + ], + [ + 'name' => 'Name', + 'in' => 'query', + 'schema' => [ + 'description' => '技能组的新名称', + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + 'example' => '售后技术支持技能组', + ], + ], + [ + 'name' => 'Description', + 'in' => 'query', + 'schema' => [ + 'description' => '技能组的新的简单描述', + 'type' => 'string', + 'required' => false, + 'example' => '售后技术支持人员使用', + ], + ], + [ + 'name' => 'RoutingStrategy', + 'in' => 'query', + 'schema' => [ + 'description' => '匹配方式', + 'type' => 'string', + 'required' => false, + 'example' => 'default', + ], + ], + [ + 'name' => 'AllowPrivateOutboundNumber', + 'in' => 'query', + 'schema' => [ + 'description' => '是否允许使用个人外呼号码', + 'type' => 'boolean', + 'required' => false, + 'example' => 'true', + ], + ], + [ + 'name' => 'OutboundPhoneNumberId', + 'in' => 'query', + 'style' => 'repeatList', + 'schema' => [ + 'description' => '需要绑定到技能组的外呼号码的号码ID。'."\n" + ."\n\n" + .'参数名称**OutboundPhoneNumberId.1**意为只绑定一个外呼号码，如果绑定多个号码，则需要传多个，例如 OutboundPhoneNumberId.1、OutboundPhoneNumberId.2、OutboundPhoneNumberId.3，以此类推。', + 'type' => 'array', + 'items' => [ + 'type' => 'string', + ], + 'required' => false, + 'example' => '2ead4b47-db37-43b3-8e32-ae71d81620af', + 'maxItems' => 99, + ], + ], + [ + 'name' => 'UserId', + 'in' => 'query', + 'style' => 'repeatList', + 'schema' => [ + 'description' => '需要加入到技能组中的坐席ID。'."\n" + ."\n" + .'**UserId.1**意为只绑定一个坐席，如果绑定多个，则需要传多个，例如 UserId.1、UserId.2、UserId.3，以此类推。注意UserId指RAM子账号在呼叫中心实例的唯一标识UserId，并非RAM子账号的RamId。', + 'type' => 'array', + 'items' => [ + 'type' => 'string', + ], + 'required' => false, + 'example' => '8b33d247-128c-4013-b79d-ec11a6a8f108', + 'maxItems' => 99, + ], + ], + [ + 'name' => 'SkillLevel', + 'in' => 'query', + 'style' => 'repeatList', + 'schema' => [ + 'description' => '技能级别。'."\n" + ."\n" + .'**SkillLevel.1**代表为**UserId.1**设置技能组等级，如果userId为多个，则SkillLevel也需要多个，并且数量需要保持一致。', + 'type' => 'array', + 'items' => [ + 'type' => 'integer', + 'format' => 'int32', + ], + 'required' => false, + 'example' => '5', + 'maxItems' => 99, + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'type' => 'object', + 'properties' => [ + 'HttpStatusCode' => [ + 'description' => 'HTTP状态码', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '200', + ], + 'Code' => [ + 'description' => '响应码', + 'type' => 'string', + 'example' => 'OK', + ], + 'Message' => [ + 'description' => '响应信息', + 'type' => 'string', + 'example' => '无', + ], + 'RequestId' => [ + 'description' => '请求ID', + 'type' => 'string', + 'example' => 'E49E170E-4481-40A2-BC33-3D789263F50E', + ], + 'Success' => [ + 'description' => '是否成功', + 'type' => 'boolean', + 'example' => 'true', + ], + ], + ], + ], + ], + 'errorCodes' => [], + 'responseDemo' => '[{"type":"json","example":"{\\n \\"HttpStatusCode\\": 200,\\n \\"Code\\": \\"OK\\",\\n \\"Message\\": \\"无\\",\\n \\"RequestId\\": \\"E49E170E-4481-40A2-BC33-3D789263F50E\\",\\n \\"Success\\": true\\n}","errorExample":""},{"type":"xml","example":"<ModifySkillGroupResponse>\\r\\n <HttpStatusCode>200</HttpStatusCode>\\r\\n <RequestId>E49E170E-4481-40A2-BC33-3D789263F50E</RequestId>\\r\\n <Success>true</Success>\\r\\n <Code>OK</Code>\\r\\n</ModifySkillGroupResponse>","errorExample":""}]', + 'title' => '修改技能组', + 'requestParamsDescription' => ' ', + 'responseParamsDescription' => ' ', + 'extraInfo' => ' ', + ], + 'ModifySkillGroupOfUser' => [ + 'summary' => '调用ModifySkillGroupOfUser修改坐席从属的技能组。', + 'methods' => [ + 'post', + 'get', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + [ + 'BearerToken' => [], + ], + ], + 'operationType' => 'read', + 'deprecated' => false, + 'systemTags' => [ + 'operationType' => 'update', + 'riskType' => 'none', + 'chargeType' => 'free', + 'abilityTreeNodes' => [ + 'FEATUREcccPBOQGO', + ], + ], + 'parameters' => [ + [ + 'name' => 'InstanceId', + 'in' => 'query', + 'schema' => [ + 'description' => '呼叫中心实例ID', + 'type' => 'string', + 'required' => true, + 'example' => '9cfad875-6260-4a53-ab6e-b13e3fb31f7d', + ], + ], + [ + 'name' => 'UserId', + 'in' => 'query', + 'schema' => [ + 'description' => '待修改的用户ID', + 'type' => 'string', + 'required' => true, + 'example' => 'b394cf26-8d5c-4494-8f40-68a2aba8ba64', + ], + ], + [ + 'name' => 'RoleId', + 'in' => 'query', + 'style' => 'repeatList', + 'schema' => [ + 'description' => '用户所具有的角色ID', + 'type' => 'array', + 'items' => [ + 'type' => 'string', + ], + 'required' => true, + 'example' => '4c2e158e-ddd9-464a-a3fc-338eca10277c', + 'maxItems' => 99, + ], + ], + [ + 'name' => 'SkillGroupId', + 'in' => 'query', + 'style' => 'repeatList', + 'schema' => [ + 'description' => '待创建用户所归属的技能组ID', + 'type' => 'array', + 'items' => [ + 'type' => 'string', + ], + 'required' => false, + 'example' => '0ead7334-83e7-42a0-a5bd-c2ef9f18ef28', + 'maxItems' => 99, + ], + ], + [ + 'name' => 'SkillLevel', + 'in' => 'query', + 'style' => 'repeatList', + 'schema' => [ + 'description' => '修改后的技能级别', + 'type' => 'array', + 'items' => [ + 'type' => 'integer', + 'format' => 'int32', + ], + 'required' => false, + 'example' => '4', + 'maxItems' => 99, + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'type' => 'object', + 'properties' => [ + 'HttpStatusCode' => [ + 'description' => 'HTTP状态码', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '200', + ], + 'Code' => [ + 'description' => '响应码', + 'type' => 'string', + 'example' => 'OK', + ], + 'Message' => [ + 'description' => '响应信息', + 'type' => 'string', + 'example' => '无', + ], + 'RequestId' => [ + 'description' => '请求ID', + 'type' => 'string', + 'example' => '4A2E1761-8C19-4788-BA76-6C8902A6D5E9', + ], + 'Success' => [ + 'description' => '是否成功', + 'type' => 'boolean', + 'example' => 'true', + ], + ], + ], + ], + ], + 'errorCodes' => [], + 'responseDemo' => '[{"type":"json","example":"{\\n \\"HttpStatusCode\\": 200,\\n \\"Code\\": \\"OK\\",\\n \\"Message\\": \\"无\\",\\n \\"RequestId\\": \\"4A2E1761-8C19-4788-BA76-6C8902A6D5E9\\",\\n \\"Success\\": true\\n}","errorExample":""},{"type":"xml","example":"<ModifySkillGroupOfUserResponse>\\r\\n <HttpStatusCode>200</HttpStatusCode>\\r\\n <RequestId>4A2E1761-8C19-4788-BA76-6C8902A6D5E9</RequestId>\\r\\n <Success>true</Success>\\r\\n <Code>OK</Code>\\r\\n</ModifySkillGroupOfUserResponse>","errorExample":""}]', + 'title' => '修改坐席从属的技能组', + ], + 'ModifySkillGroupOutboundNumbers' => [ + 'summary' => '调用ModifySkillGroupOutboundNumbers修改技能组的外呼电话列表。', + 'methods' => [ + 'post', + 'get', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + [ + 'BearerToken' => [], + ], + ], + 'operationType' => 'readAndWrite', + 'deprecated' => false, + 'systemTags' => [ + 'operationType' => 'update', + 'riskType' => 'none', + 'chargeType' => 'free', + 'abilityTreeNodes' => [ + 'FEATUREcccD5GAHN', + ], + ], + 'parameters' => [ + [ + 'name' => 'InstanceId', + 'in' => 'query', + 'schema' => [ + 'description' => '待编辑技能组所属呼叫中心实例ID', + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + 'example' => '9cfad875-6260-4a53-ab6e-b13e3fb31f7d', + ], + ], + [ + 'name' => 'SkillGroupId', + 'in' => 'query', + 'schema' => [ + 'description' => '待修改的技能组ID', + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + 'example' => 'c6010943-c0f6-44e5-8f94-60a85a647178', + ], + ], + [ + 'name' => 'OperationType', + 'in' => 'query', + 'schema' => [ + 'description' => '支持新增、删除、重置。'."\n" + ."\n" + .'- 1 = 新增，把传入的所有号码添加到当前的外呼列表中，'."\n" + .'- 2 = 删除，把传入的所有号码从当前的外呼列表中删除'."\n" + .'- 3 = 重置，把当前外呼号码列表中的号码情况，把传入的所有号码增加到外呼号码列表中。'."\n" + .'- 其他值无效，返回错误。', + 'type' => 'integer', + 'format' => 'int32', + 'required' => true, + 'docRequired' => true, + 'example' => '1', + ], + ], + [ + 'name' => 'OutboundPhoneNumberId', + 'in' => 'query', + 'style' => 'repeatList', + 'schema' => [ + 'description' => '需要绑定到技能组的外呼号码的号码ID。400号码不支持外呼，传入的400号码，会被自动过滤。'."\n" + ."\n" + .'参数名称**OutboundPhoneNumberId.1**意为只绑定一个外呼号码，如果绑定多个号码，则需要传多个，例如 OutboundPhoneNumberId.1、OutboundPhoneNumberId.2、OutboundPhoneNumberId.3，以此类推。', + 'type' => 'array', + 'items' => [ + 'type' => 'string', + ], + 'required' => true, + 'example' => '2ead4b47-db37-43b3-8e32-ae71d81620af', + 'maxItems' => 99, + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'type' => 'object', + 'properties' => [ + 'HttpStatusCode' => [ + 'description' => 'HTTP状态码', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '200', + ], + 'Code' => [ + 'description' => '响应码', + 'type' => 'string', + 'example' => 'OK', + ], + 'Message' => [ + 'description' => '响应信息', + 'type' => 'string', + 'example' => '无', + ], + 'RequestId' => [ + 'description' => '请求ID', + 'type' => 'string', + 'example' => '05B8C64B-008A-427B-8B27-84E372A291D6', + ], + 'Success' => [ + 'description' => '是否成功', + 'type' => 'boolean', + 'example' => 'true', + ], + ], + ], + ], + ], + 'errorCodes' => [], + 'responseDemo' => '[{"type":"json","example":"{\\n \\"HttpStatusCode\\": 200,\\n \\"Code\\": \\"OK\\",\\n \\"Message\\": \\"无\\",\\n \\"RequestId\\": \\"05B8C64B-008A-427B-8B27-84E372A291D6\\",\\n \\"Success\\": true\\n}","errorExample":""},{"type":"xml","example":"<ModifySkillGroupOutboundNumbersResponse>\\r\\n <HttpStatusCode>200</HttpStatusCode>\\r\\n <RequestId>05B8C64B-008A-427B-8B27-84E372A291D6</RequestId>\\r\\n <Success>true</Success>\\r\\n <Code>OK</Code>\\r\\n</ModifySkillGroupOutboundNumbersResponse>","errorExample":""}]', + 'title' => '修改技能组的外呼电话列表', + ], + 'ListTrunksOfSkillGroup' => [ + 'summary' => '调用接口：ListTrunksOfSkillGroup 查询用户技能组下中继线路配置信息。', + 'methods' => [ + 'post', + 'get', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + [ + 'BearerToken' => [], + ], + ], + 'operationType' => 'read', + 'deprecated' => false, + 'systemTags' => [ + 'operationType' => 'get', + 'riskType' => 'none', + 'chargeType' => 'free', + 'abilityTreeNodes' => [ + 'FEATUREcccD5GAHN', + ], + ], + 'parameters' => [ + [ + 'name' => 'InstanceId', + 'in' => 'query', + 'schema' => [ + 'description' => '呼叫中心实例ID', + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + 'example' => '9cfad875-6260-4a53-ab6e-b13e3fb31f7d', + ], + ], + [ + 'name' => 'SkillGroupId', + 'in' => 'query', + 'schema' => [ + 'description' => '技能组ID', + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + 'example' => 'sdiuwd875-6260-4a53-ab6e-b13e3fb31f', + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'type' => 'object', + 'properties' => [ + 'HttpStatusCode' => [ + 'description' => 'HTTP状态码'."\n" + ."\n", + 'type' => 'integer', + 'format' => 'int32', + 'example' => '200', + ], + 'Code' => [ + 'description' => '响应码'."\n" + ."\n", + 'type' => 'string', + 'example' => 'OK', + ], + 'Message' => [ + 'description' => '响应信息'."\n" + ."\n", + 'type' => 'string', + 'example' => '无', + ], + 'RequestId' => [ + 'description' => '请求ID'."\n" + ."\n", + 'type' => 'string', + 'example' => 'DE803553-8AA9-4B9D-9E4E-A82BC69EDCEE', + ], + 'Success' => [ + 'description' => '是否成功'."\n" + ."\n", + 'type' => 'boolean', + 'example' => 'true', + ], + 'TrunkConfigs' => [ + 'description' => '中继线路配置信息', + 'type' => 'array', + 'items' => [ + 'type' => 'object', + 'properties' => [ + 'ProviderName' => [ + 'description' => '线路供应商名称', + 'type' => 'string', + 'example' => '联通全国', + ], + 'Primary' => [ + 'description' => '线路供应商使用状态', + 'type' => 'boolean', + 'example' => 'false', + ], + ], + ], + ], + ], + ], + ], + ], + 'errorCodes' => [ + 403 => [ + [ + 'errorCode' => 'UserPermission', + 'errorMessage' => 'User \'%s\' has no permission to \'%s\'', + ], + ], + ], + 'responseDemo' => '[{"type":"json","example":"{\\n \\"HttpStatusCode\\": 200,\\n \\"Code\\": \\"OK\\",\\n \\"Message\\": \\"无\\",\\n \\"RequestId\\": \\"DE803553-8AA9-4B9D-9E4E-A82BC69EDCEE\\",\\n \\"Success\\": true,\\n \\"TrunkConfigs\\": [\\n {\\n \\"ProviderName\\": \\"联通全国\\",\\n \\"Primary\\": false\\n }\\n ]\\n}","errorExample":""},{"type":"xml","example":"<RequestId>DE803553-8AA9-4B9D-9E4E-A82BC69EDCEE</RequestId>\\n<HttpStatusCode>200</HttpStatusCode>\\n<TrunkConfigs>\\n <ProviderName>联通全国</ProviderName>\\n <Primary>false</Primary>\\n</TrunkConfigs>\\n<Code>OK</Code>\\n<Success>true</Success>","errorExample":""}]', + 'title' => '查询用户技能组下中继线路配置信息', + 'description' => '调用接口：ListTrunksOfSkillGroup 查询用户技能组下中继线路配置信息', + 'requestParamsDescription' => ' ', + 'responseParamsDescription' => ' ', + 'extraInfo' => ' ', + ], + 'ListUsersOfSkillGroup' => [ + 'summary' => '调用ListUsersOfSkillGroup获取一个技能组的用户列表。', + 'methods' => [ + 'post', + 'get', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + [ + 'BearerToken' => [], + ], + ], + 'operationType' => 'read', + 'systemTags' => [ + 'operationType' => 'get', + 'riskType' => 'none', + 'chargeType' => 'free', + 'abilityTreeNodes' => [ + 'FEATUREcccD5GAHN', + ], + ], + 'parameters' => [ + [ + 'name' => 'InstanceId', + 'in' => 'query', + 'schema' => [ + 'description' => '待获取用户列表的技能组所属呼叫中心实例ID', + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + 'example' => '9cfad875-6260-4a53-ab6e-b13e3fb3xxxx', + ], + ], + [ + 'name' => 'SkillGroupId', + 'in' => 'query', + 'schema' => [ + 'description' => '待获取用户列表的技能组ID', + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + 'example' => '0ead7334-83e7-42a0-a5bd-c2ef9f18xxxx', + ], + ], + [ + 'name' => 'PageNumber', + 'in' => 'query', + 'schema' => [ + 'description' => '分页序号', + 'type' => 'integer', + 'format' => 'int32', + 'required' => true, + 'docRequired' => true, + 'example' => '1', + ], + ], + [ + 'name' => 'PageSize', + 'in' => 'query', + 'schema' => [ + 'description' => '分页大小', + 'type' => 'integer', + 'format' => 'int32', + 'required' => true, + 'docRequired' => true, + 'example' => '5', + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'type' => 'object', + 'properties' => [ + 'HttpStatusCode' => [ + 'description' => 'HTTP状态码', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '200', + ], + 'Code' => [ + 'description' => '响应码', + 'type' => 'string', + 'example' => 'OK', + ], + 'Message' => [ + 'description' => '响应信息', + 'type' => 'string', + 'example' => '无', + ], + 'RequestId' => [ + 'description' => '请求ID', + 'type' => 'string', + 'example' => 'C0628E65-1D39-4C26-9AF8-E64775D4BE0F', + ], + 'Success' => [ + 'description' => '是否成功', + 'type' => 'boolean', + 'example' => 'true', + ], + 'Users' => [ + 'description' => '获取到的一个技能组的所有用户', + 'type' => 'object', + 'properties' => [ + 'PageNumber' => [ + 'description' => '分页序号', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '1', + ], + 'PageSize' => [ + 'description' => '分页大小', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '5', + ], + 'TotalCount' => [ + 'description' => '对象总数', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '2', + ], + 'List' => [ + 'type' => 'object', + 'itemNode' => true, + 'properties' => [ + 'User' => [ + 'description' => '对象列表', + 'type' => 'array', + 'items' => [ + 'type' => 'object', + 'properties' => [ + 'InstanceId' => [ + 'description' => '用户所归属的呼叫中心实ID', + 'type' => 'string', + 'example' => '9cfad875-6260-4a53-ab6e-b13e3fb3xxxx', + ], + 'RamId' => [ + 'description' => '用户所对应的RAM账户ID', + 'type' => 'string', + 'example' => '20643462717516xxxx', + ], + 'UserId' => [ + 'description' => '用户ID，系统自动生成的唯一标示符。'."\n" + ."\n" + .'注意这里是RAM子账号在呼叫中心实例的唯一标示符并非RamId，即UUID。', + 'type' => 'string', + 'example' => '8b33d247-128c-4013-b79d-ec11a6a8xxxx', + ], + 'Roles' => [ + 'type' => 'object', + 'itemNode' => true, + 'properties' => [ + 'Role' => [ + 'description' => '用户的角色列表', + 'type' => 'array', + 'items' => [ + 'type' => 'object', + 'properties' => [ + 'UserCount' => [ + 'description' => '拥有该角色的用户的数量', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '0', + ], + 'RoleName' => [ + 'description' => '角色名称', + 'type' => 'string', + 'example' => 'AGENT', + ], + 'InstanceId' => [ + 'description' => '角色所归属的呼叫中心实例', + 'type' => 'string', + 'example' => '9cfad875-6260-4a53-ab6e-b13e3fb3xxxx', + ], + 'RoleDescription' => [ + 'description' => '角色描述', + 'type' => 'string', + 'example' => '坐席', + ], + 'RoleId' => [ + 'description' => '角色ID，系统自动生成的唯一标示符。', + 'type' => 'string', + 'example' => '4c2e158e-ddd9-464a-a3fc-338eca10xxxx', + ], + 'Privileges' => [ + 'type' => 'object', + 'itemNode' => true, + 'properties' => [ + 'Privilege' => [ + 'description' => '角色权限列表', + 'type' => 'array', + 'items' => [ + 'type' => 'object', + 'properties' => [ + 'PrivilegeName' => [ + 'description' => '权限名称，需要唯一。', + 'type' => 'string', + 'example' => 'xxx', + ], + 'PrivilegeId' => [ + 'description' => '权限ID，系统自动生成的唯一标示符。', + 'type' => 'string', + 'example' => 'xxx', + ], + 'PrivilegeDescription' => [ + 'description' => '权限描述', + 'type' => 'string', + 'example' => 'xxx', + ], + ], + ], + ], + ], + ], + ], + ], + ], + ], + ], + 'SkillLevels' => [ + 'type' => 'object', + 'itemNode' => true, + 'properties' => [ + 'SkillLevel' => [ + 'description' => '用户所归属的技能组及相应等级，一个用户可以不属于任何技能组。', + 'type' => 'array', + 'items' => [ + 'type' => 'object', + 'properties' => [ + 'SkillLevelId' => [ + 'description' => '技能级别唯一ID，系统自动生成的唯一标示符。', + 'type' => 'string', + 'example' => '121131', + ], + 'Level' => [ + 'description' => '技能级别', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '4', + ], + 'Skill' => [ + 'description' => '技能', + 'type' => 'object', + 'properties' => [ + 'InstanceId' => [ + 'description' => '技能组所归属的呼叫中心实例ID', + 'type' => 'string', + 'example' => '9cfad875-6260-4a53-ab6e-b13e3fb3xxxx', + ], + 'SkillGroupDescription' => [ + 'description' => '技能组简单描述', + 'type' => 'string', + 'example' => '售后技术支持人员使用', + ], + 'SkillGroupId' => [ + 'description' => '技能组唯一ID，系统自动生成的唯一标示符。', + 'type' => 'string', + 'example' => '0ead7334-83e7-42a0-a5bd-c2ef9f18xxxx', + ], + 'SkillGroupName' => [ + 'description' => '技能组名字，需要在所归属的呼叫中心实例中唯一。', + 'type' => 'string', + 'example' => '售后技术支持技能组', + ], + ], + ], + ], + ], + ], + ], + ], + 'Detail' => [ + 'description' => '用户详细信息', + 'type' => 'object', + 'properties' => [ + 'DisplayName' => [ + 'description' => '用户的全名', + 'type' => 'string', + 'example' => '馨言', + ], + 'Email' => [ + 'description' => '用户的电子邮件地址', + 'type' => 'string', + 'example' => '1783922****@163.com', + ], + 'LoginName' => [ + 'description' => '用户登录名', + 'type' => 'string', + 'example' => 'xinyan', + ], + 'Department' => [ + 'description' => '所属部门', + 'type' => 'string', + 'example' => 'IT', + ], + 'Phone' => [ + 'description' => '用户的电话号码', + 'type' => 'string', + 'example' => '12345****', + ], + ], + ], + ], + ], + ], + ], + ], + ], + ], + ], + ], + ], + ], + 'errorCodes' => [], + 'responseDemo' => '[{"type":"json","example":"{\\n \\"HttpStatusCode\\": 200,\\n \\"Code\\": \\"OK\\",\\n \\"Message\\": \\"无\\",\\n \\"RequestId\\": \\"C0628E65-1D39-4C26-9AF8-E64775D4BE0F\\",\\n \\"Success\\": true,\\n \\"Users\\": {\\n \\"PageNumber\\": 1,\\n \\"PageSize\\": 5,\\n \\"TotalCount\\": 2,\\n \\"List\\": {\\n \\"User\\": [\\n {\\n \\"InstanceId\\": \\"9cfad875-6260-4a53-ab6e-b13e3fb3xxxx\\",\\n \\"RamId\\": \\"20643462717516xxxx\\",\\n \\"UserId\\": \\"8b33d247-128c-4013-b79d-ec11a6a8xxxx\\",\\n \\"Roles\\": {\\n \\"Role\\": [\\n {\\n \\"UserCount\\": 0,\\n \\"RoleName\\": \\"AGENT\\",\\n \\"InstanceId\\": \\"9cfad875-6260-4a53-ab6e-b13e3fb3xxxx\\",\\n \\"RoleDescription\\": \\"坐席\\",\\n \\"RoleId\\": \\"4c2e158e-ddd9-464a-a3fc-338eca10xxxx\\",\\n \\"Privileges\\": {\\n \\"Privilege\\": [\\n {\\n \\"PrivilegeName\\": \\"xxx\\",\\n \\"PrivilegeId\\": \\"xxx\\",\\n \\"PrivilegeDescription\\": \\"xxx\\"\\n }\\n ]\\n }\\n }\\n ]\\n },\\n \\"SkillLevels\\": {\\n \\"SkillLevel\\": [\\n {\\n \\"SkillLevelId\\": \\"121131\\",\\n \\"Level\\": 4,\\n \\"Skill\\": {\\n \\"InstanceId\\": \\"9cfad875-6260-4a53-ab6e-b13e3fb3xxxx\\",\\n \\"SkillGroupDescription\\": \\"售后技术支持人员使用\\",\\n \\"SkillGroupId\\": \\"0ead7334-83e7-42a0-a5bd-c2ef9f18xxxx\\",\\n \\"SkillGroupName\\": \\"售后技术支持技能组\\"\\n }\\n }\\n ]\\n },\\n \\"Detail\\": {\\n \\"DisplayName\\": \\"馨言\\",\\n \\"Email\\": \\"1783922****@163.com\\",\\n \\"LoginName\\": \\"xinyan\\",\\n \\"Department\\": \\"IT\\",\\n \\"Phone\\": \\"12345****\\"\\n }\\n }\\n ]\\n }\\n }\\n}","errorExample":""},{"type":"xml","example":"<Message>无</Message>\\n<RequestId>C0628E65-1D39-4C26-9AF8-E64775D4BE0F</RequestId>\\n<HttpStatusCode>200</HttpStatusCode>\\n<Users>\\n <TotalCount>2</TotalCount>\\n <PageSize>5</PageSize>\\n <PageNumber>1</PageNumber>\\n <List>\\n <User>\\n <InstanceId>9cfad875-6260-4a53-ab6e-b13e3fb3xxxx</InstanceId>\\n <UserId>8b33d247-128c-4013-b79d-ec11a6a8xxxx</UserId>\\n <RamId>20643462717516xxxx</RamId>\\n <SkillLevels>\\n <SkillLevel>\\n <SkillLevelId>121131</SkillLevelId>\\n <Level>4</Level>\\n <Skill>\\n <SkillGroupName>售后技术支持技能组</SkillGroupName>\\n <InstanceId>9cfad875-6260-4a53-ab6e-b13e3fb3xxxx</InstanceId>\\n <SkillGroupId>0ead7334-83e7-42a0-a5bd-c2ef9f18xxxx</SkillGroupId>\\n <SkillGroupDescription>售后技术支持人员使用</SkillGroupDescription>\\n </Skill>\\n </SkillLevel>\\n </SkillLevels>\\n <Roles>\\n <Role>\\n <RoleName>AGENT</RoleName>\\n <InstanceId>9cfad875-6260-4a53-ab6e-b13e3fb3xxxx</InstanceId>\\n <UserCount>0</UserCount>\\n <RoleDescription>坐席</RoleDescription>\\n <RoleId>4c2e158e-ddd9-464a-a3fc-338eca10xxxx</RoleId>\\n <Privileges>\\n <Privilege>\\n <PrivilegeDescription>xxx</PrivilegeDescription>\\n <PrivilegeId>xxx</PrivilegeId>\\n <PrivilegeName>xxx</PrivilegeName>\\n </Privilege>\\n </Privileges>\\n </Role>\\n </Roles>\\n <Detail>\\n <LoginName>xinyan</LoginName>\\n <Department>IT</Department>\\n <Email>1783922****@163.com</Email>\\n <Phone>12345****</Phone>\\n <DisplayName>馨言</DisplayName>\\n </Detail>\\n </User>\\n </List>\\n</Users>\\n<Code>OK</Code>\\n<Success>true</Success>","errorExample":""}]', + 'title' => '获取一个技能组的用户列表', + 'requestParamsDescription' => ' ', + 'responseParamsDescription' => ' ', + 'extraInfo' => ' ', + ], + 'ListSkillGroupStates' => [ + 'summary' => '技能组瞬时状态列表。', + 'methods' => [ + 'post', + 'get', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + [ + 'BearerToken' => [], + ], + ], + 'operationType' => 'read', + 'deprecated' => false, + 'systemTags' => [ + 'operationType' => 'get', + 'riskType' => 'none', + 'chargeType' => 'free', + 'abilityTreeNodes' => [ + 'FEATUREcccD5GAHN', + ], + ], + 'parameters' => [ + [ + 'name' => 'InstanceId', + 'in' => 'query', + 'schema' => [ + 'description' => '呼叫中心实例ID', + 'type' => 'string', + 'required' => true, + 'example' => '9cfad875-6260-4a53-ab6e-b13e3fb31f7d', + 'docRequired' => true, + ], + ], + [ + 'name' => 'SkillGroupIds', + 'in' => 'query', + 'schema' => [ + 'description' => '技能组ID列表，使用’,’隔开，最多50个技能组；不传查询全部。', + 'type' => 'string', + 'required' => false, + 'example' => '{"SkillGroup":[{"SkillGroupName":"Default","SkillGroupId":"014a9696-931d-49db-ae96-111d2098a548"}]}', + ], + ], + [ + 'name' => 'PageNumber', + 'in' => 'query', + 'schema' => [ + 'description' => '分页序号，默认值为1。', + 'type' => 'integer', + 'format' => 'int32', + 'required' => false, + 'example' => '1', + ], + ], + [ + 'name' => 'PageSize', + 'in' => 'query', + 'schema' => [ + 'description' => '分页大小，默认值为10，最大是100。', + 'type' => 'integer', + 'format' => 'int32', + 'required' => false, + 'example' => '10', + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'type' => 'object', + 'properties' => [ + 'HttpStatusCode' => [ + 'description' => 'HTTP状态码', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '200', + ], + 'Code' => [ + 'description' => '响应码', + 'type' => 'string', + 'example' => 'OK', + ], + 'Message' => [ + 'description' => '响应信息', + 'type' => 'string', + 'example' => '无', + ], + 'RequestId' => [ + 'description' => '请求ID', + 'type' => 'string', + 'example' => '66BD5D25-3785-46D1-BAE7-F81920E501F2', + ], + 'Success' => [ + 'description' => '是否成功', + 'type' => 'boolean', + 'example' => 'true', + ], + 'Data' => [ + 'description' => '报表', + 'type' => 'object', + 'properties' => [ + 'PageNumber' => [ + 'description' => '分页序号', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '1', + ], + 'PageSize' => [ + 'description' => '分页大小', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '2', + ], + 'TotalCount' => [ + 'description' => '总个数', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '2', + ], + 'List' => [ + 'type' => 'object', + 'itemNode' => true, + 'properties' => [ + 'RealTimeSkillGroupState' => [ + 'description' => '列表', + 'type' => 'array', + 'items' => [ + 'type' => 'object', + 'properties' => [ + 'WorkingAgents' => [ + 'description' => '话后处理坐席数。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'LoggedInAgents' => [ + 'description' => '在线坐席数。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'BreakingAgents' => [ + 'description' => '小休坐席数。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'LongestCall' => [ + 'description' => '最大等待时长。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'WaitingCalls' => [ + 'description' => '当前排队电话个数。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'TalkingAgents' => [ + 'description' => '正在通话坐席数。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'SkillGroupName' => [ + 'description' => '技能组展示名。', + 'type' => 'string', + 'example' => '其他服务', + ], + 'SkillGroupId' => [ + 'description' => '技能组ID。', + 'type' => 'string', + 'example' => '8fb654c6-17c6-4501-ba57-f5ddeb919814', + ], + 'ReadyAgents' => [ + 'description' => '空闲坐席数。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '1', + ], + 'InstanceId' => [ + 'description' => '呼叫中心实例ID。', + 'type' => 'string', + 'example' => 'b0eb2742-f37e-4c67-82d4-25c651c1c450', + ], + ], + ], + ], + ], + ], + ], + ], + ], + ], + ], + ], + 'errorCodes' => [], + 'responseDemo' => '[{"type":"json","example":"{\\n \\"HttpStatusCode\\": 200,\\n \\"Code\\": \\"OK\\",\\n \\"Message\\": \\"无\\",\\n \\"RequestId\\": \\"66BD5D25-3785-46D1-BAE7-F81920E501F2\\",\\n \\"Success\\": true,\\n \\"Data\\": {\\n \\"PageNumber\\": 1,\\n \\"PageSize\\": 2,\\n \\"TotalCount\\": 2,\\n \\"List\\": {\\n \\"RealTimeSkillGroupState\\": [\\n {\\n \\"WorkingAgents\\": 0,\\n \\"LoggedInAgents\\": 0,\\n \\"BreakingAgents\\": 0,\\n \\"LongestCall\\": 0,\\n \\"WaitingCalls\\": 0,\\n \\"TalkingAgents\\": 0,\\n \\"SkillGroupName\\": \\"其他服务\\",\\n \\"SkillGroupId\\": \\"8fb654c6-17c6-4501-ba57-f5ddeb919814\\",\\n \\"ReadyAgents\\": 1,\\n \\"InstanceId\\": \\"b0eb2742-f37e-4c67-82d4-25c651c1c450\\"\\n }\\n ]\\n }\\n }\\n}","errorExample":""},{"type":"xml","example":"<ListSkillGroupStatesResponse>\\r\\n <code>OK</code>\\r\\n <data>\\r\\n <pageNumber>1</pageNumber>\\r\\n <pageSize>10</pageSize>\\r\\n <totalCount>1</totalCount>\\r\\n <list>\\r\\n <longestCall>0</longestCall>\\r\\n <talkingAgents>0</talkingAgents>\\r\\n <instanceId>b0eb2742-f37e-4c67-82d4-25c651c1c450</instanceId>\\r\\n <loggedInAgents>1</loggedInAgents>\\r\\n <breakingAgents>0</breakingAgents>\\r\\n <skillGroupName>其他服务</skillGroupName>\\r\\n <workingAgents>0</workingAgents>\\r\\n <readyAgents>1</readyAgents>\\r\\n <skillGroupId>8fb654c6-17c6-4501-ba57-f5ddeb919814</skillGroupId>\\r\\n <waitingCalls>0</waitingCalls>\\r\\n </list>\\r\\n </data>\\r\\n <requestId>66BD5D25-3785-46D1-BAE7-F81920E501F2</requestId>\\r\\n <success>true</success>\\r\\n <httpStatusCode>200</httpStatusCode>\\r\\n</ListSkillGroupStatesResponse>","errorExample":""}]', + 'title' => '技能组瞬时状态列表', + 'description' => '技能组瞬时状态列表，统计的范围是截止调用时间4个小时内的，存在活跃坐席的技能组的状态信息。'."\n" + ."\n" + .'- 4 个小时内：是指发起统计的当前时间点，往前推 4 个小时。'."\n" + .'- 活跃坐席：是指在上述时间范围内，状态发生变化的坐席。坐席状态变化包括签入、签出、小休、外呼等。仅登录坐席工作台，而没有签入的情况，不属于活跃坐席。'."\n" + ."\n" + .'因此，返回的技能组同时满足上述 2 个条件，即过去 4 小时能，该技能组内有坐席的状态发送过变化，才返回。特别的，如果某技能组，过去 4 小时内，没有坐席状态发生变化，就不会返回该技能组瞬时状态信息。', + 'requestParamsDescription' => ' ', + 'responseParamsDescription' => ' ', + 'extraInfo' => ' ', + ], + 'ListSkillGroupSummaryReports' => [ + 'summary' => '调用接口：ListSkillGroupSummaryReports获取技能组汇总报表。', + 'methods' => [ + 'post', + 'get', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + [ + 'BearerToken' => [], + ], + ], + 'operationType' => 'read', + 'deprecated' => false, + 'systemTags' => [ + 'operationType' => 'get', + 'riskType' => 'none', + 'chargeType' => 'free', + 'abilityTreeNodes' => [ + 'FEATUREcccD5GAHN', + ], + ], + 'parameters' => [ + [ + 'name' => 'InstanceId', + 'in' => 'query', + 'schema' => [ + 'description' => '呼叫中心实例ID', + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + 'example' => 'b0eb2742-f37e-4c67-82d4-25c651c1c450', + ], + ], + [ + 'name' => 'SkillGroupIds', + 'in' => 'query', + 'schema' => [ + 'description' => '技能组ID列表，使用“,”隔开，最多50个；不传查询全部.', + 'type' => 'string', + 'required' => false, + 'example' => '8fb654c6-17c6-4501-ba57-f5ddeb919814', + ], + ], + [ + 'name' => 'StartTime', + 'in' => 'query', + 'schema' => [ + 'description' => '起始日期，格式yyyy-MM-dd HH:mm:ss，；需要注意目前仅支持按天维度的查询，参数设置请参考案例，同时不得早于31天前的时间点。', + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + 'example' => '2018-01-10 00:00:00', + ], + ], + [ + 'name' => 'EndTime', + 'in' => 'query', + 'schema' => [ + 'description' => '终止日期，格式yyyy-MM-dd HH:mm:ss；需要注意目前仅支持按天维度的查询，参数设置请参考案例。', + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + 'example' => '2018-01-10 00:00:00', + ], + ], + [ + 'name' => 'PageNumber', + 'in' => 'query', + 'schema' => [ + 'description' => '分页序号，默认值为1。', + 'type' => 'integer', + 'format' => 'int32', + 'required' => false, + 'example' => '1', + ], + ], + [ + 'name' => 'PageSize', + 'in' => 'query', + 'schema' => [ + 'description' => '分页大小，默认值为10，最大是100。', + 'type' => 'integer', + 'format' => 'int32', + 'required' => false, + 'example' => '2', + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'type' => 'object', + 'properties' => [ + 'HttpStatusCode' => [ + 'description' => 'HTTP状态码', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '200', + ], + 'Code' => [ + 'description' => '响应码', + 'type' => 'string', + 'example' => 'OK', + ], + 'Message' => [ + 'description' => '响应信息', + 'type' => 'string', + 'example' => '无', + ], + 'RequestId' => [ + 'description' => '请求ID', + 'type' => 'string', + 'example' => '11C37A88-C5D4-4538-A768-AFFFC2397896', + ], + 'Success' => [ + 'description' => '是否成功', + 'type' => 'boolean', + 'example' => 'true', + ], + 'PagedSkillGroupSummaryReport' => [ + 'description' => '报表', + 'type' => 'object', + 'properties' => [ + 'PageNumber' => [ + 'description' => '分页序号', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '1', + ], + 'PageSize' => [ + 'description' => '分页大小', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '2', + ], + 'TotalCount' => [ + 'description' => '总个数', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '2', + ], + 'List' => [ + 'type' => 'object', + 'itemNode' => true, + 'properties' => [ + 'SkillGroupSummaryReport' => [ + 'description' => '列表', + 'type' => 'array', + 'items' => [ + 'type' => 'object', + 'properties' => [ + 'InstanceId' => [ + 'description' => '呼叫中心实例ID', + 'type' => 'string', + 'example' => 'b0eb2742-f37e-4c67-82d4-25c651c1c450', + ], + 'SkillGroupId' => [ + 'description' => '技能组ID', + 'type' => 'string', + 'example' => '8fb654c6-17c6-4501-ba57-f5ddeb919814', + ], + 'SkillGroupName' => [ + 'description' => '技能组名称', + 'type' => 'string', + 'example' => '其他服务', + ], + 'Overall' => [ + 'description' => '整体指标', + 'type' => 'object', + 'properties' => [ + 'TotalLoggedInTime' => [ + 'description' => '总登录时长，单位秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '1158', + ], + 'TotalTalkTime' => [ + 'description' => '总通话时长，单位秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '2', + ], + 'OccupancyRate' => [ + 'description' => '座席利用率，单位%。', + 'type' => 'number', + 'format' => 'float', + 'example' => '0.0025906735099852085', + ], + 'TotalWorkTime' => [ + 'description' => '总话后处理时长，单位秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '1', + ], + 'MaxWorkTime' => [ + 'description' => '总话后处理时长，单位秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '1', + ], + 'AverageWorkTime' => [ + 'description' => '平均话后处理时长，单位秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '1', + ], + 'AverageTalkTime' => [ + 'description' => '平均通话时长，单位秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '2', + ], + 'SatisfactionIndex' => [ + 'description' => '满意度指数，单位%。', + 'type' => 'number', + 'format' => 'float', + 'example' => '0', + ], + 'SatisfactionSurveysOffered' => [ + 'description' => '满意度调查发送次数。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'SatisfactionSurveysResponded' => [ + 'description' => '满意度调查响应次数。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'MaxReadyTime' => [ + 'description' => '最大就绪时长，单位为秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '480', + ], + 'AverageReadyTime' => [ + 'description' => '平均就绪时长，单位为秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '225', + ], + 'TotalBreakTime' => [ + 'description' => '总小休时长，单位为秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '1', + ], + 'TotalReadyTime' => [ + 'description' => '总就绪时长，单位为秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '1126', + ], + 'MaxTalkTime' => [ + 'description' => '最大通话时长，单位秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '2', + ], + 'TotalCalls' => [ + 'description' => '总电话接待量。包括应答的呼入电话和接通的呼出电话。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '1', + ], + ], + ], + 'Inbound' => [ + 'description' => '呼入指标', + 'type' => 'object', + 'properties' => [ + 'AverageRingTime' => [ + 'description' => '平均振铃时长，单位秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'CallsHandled' => [ + 'description' => '电话应答数。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'TotalWorkTime' => [ + 'description' => '总话后处理时长，单位秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'MaxWorkTime' => [ + 'description' => '总话后处理时长，单位秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'QueueMaxWaitTimeDuration' => [ + 'description' => '队列最大等待时间。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'AverageWorkTime' => [ + 'description' => '平均话后处理时长，单位秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'SatisfactionIndex' => [ + 'description' => '满意度指数，单位%。', + 'type' => 'number', + 'format' => 'float', + 'example' => '0', + ], + 'AnsweredByAgentOfQueueWaitTimeDuration' => [ + 'description' => '坐席接起时队列等待时间。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'TotalRingTime' => [ + 'description' => '总振铃时长，单位秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'InComingQueueOfQueueCount' => [ + 'description' => '技能组呼入次数。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'MaxTalkTime' => [ + 'description' => '总通话时长，单位秒。', + 'type' => 'string', + 'example' => '0', + ], + 'MaxRingTime' => [ + 'description' => '最大振铃时长，单位秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'TotalTalkTime' => [ + 'description' => '总通话时长，单位秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'CallsOffered' => [ + 'description' => '分配到坐席并振铃的次数。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'AbandonedInQueueOfQueueCount' => [ + 'description' => '技能组排队放弃次数。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'OverFlowInQueueOfQueueCount' => [ + 'description' => '技能组排队超时次数。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'AnsweredByAgentOfQueueMaxWaitTimeDuration' => [ + 'description' => '坐席接起时队列最大等待时间。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'ServiceLevel20' => [ + 'description' => '服务水平即20s应答率，单位%。', + 'type' => 'number', + 'format' => 'float', + 'example' => '0', + ], + 'AverageTalkTime' => [ + 'description' => '平均通话时长，单位秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'AnsweredByAgentOfQueueCount' => [ + 'description' => '技能组人工接起次数。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'SatisfactionSurveysOffered' => [ + 'description' => '满意度调查发送次数。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'HandleRate' => [ + 'description' => '应答率，单位%。', + 'type' => 'number', + 'format' => 'float', + 'example' => '0', + ], + 'SatisfactionSurveysResponded' => [ + 'description' => '满意度调查响应次数。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'GiveUpByAgentOfQueueCount' => [ + 'description' => '技能组振铃放弃次数。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'QueueWaitTimeDuration' => [ + 'description' => '队列等待时间。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + ], + ], + 'Outbound' => [ + 'description' => '呼出指标', + 'type' => 'object', + 'properties' => [ + 'TotalTalkTime' => [ + 'description' => '总通话时长，单位秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '2', + ], + 'MaxDialingTime' => [ + 'description' => '最大拨号时长，单位秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '14', + ], + 'CallsDialed' => [ + 'description' => '电话拨号量。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '2', + ], + 'CallsAnswered' => [ + 'description' => '电话接通量。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'AnswerRate' => [ + 'description' => '接通率，单位%。', + 'type' => 'number', + 'format' => 'float', + 'example' => '0.5', + ], + 'TotalWorkTime' => [ + 'description' => '总话后处理时长，单位秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '1', + ], + 'MaxWorkTime' => [ + 'description' => '总话后处理时长，单位秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '1', + ], + 'TotalDialingTime' => [ + 'description' => '总拨号时长，单位秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '28', + ], + 'AverageTalkTime' => [ + 'description' => '平均通话时长，单位秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '2', + ], + 'AverageWorkTime' => [ + 'description' => '平均话后处理时长，单位秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '1', + ], + 'SatisfactionIndex' => [ + 'description' => '满意度指数，单位%。', + 'type' => 'number', + 'format' => 'float', + 'example' => '0', + ], + 'SatisfactionSurveysOffered' => [ + 'description' => '满意度调查发送次数。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'SatisfactionSurveysResponded' => [ + 'description' => '满意度调查响应次数。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'MaxTalkTime' => [ + 'description' => '最大通话时长，单位秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '2', + ], + 'AverageDialingTime' => [ + 'description' => '平均拨号时长，单位秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '14', + ], + ], + ], + ], + ], + ], + ], + ], + ], + ], + ], + ], + ], + ], + 'errorCodes' => [], + 'responseDemo' => '[{"type":"json","example":"{\\n \\"HttpStatusCode\\": 200,\\n \\"Code\\": \\"OK\\",\\n \\"Message\\": \\"无\\",\\n \\"RequestId\\": \\"11C37A88-C5D4-4538-A768-AFFFC2397896\\",\\n \\"Success\\": true,\\n \\"PagedSkillGroupSummaryReport\\": {\\n \\"PageNumber\\": 1,\\n \\"PageSize\\": 2,\\n \\"TotalCount\\": 2,\\n \\"List\\": {\\n \\"SkillGroupSummaryReport\\": [\\n {\\n \\"InstanceId\\": \\"b0eb2742-f37e-4c67-82d4-25c651c1c450\\",\\n \\"SkillGroupId\\": \\"8fb654c6-17c6-4501-ba57-f5ddeb919814\\",\\n \\"SkillGroupName\\": \\"其他服务\\",\\n \\"Overall\\": {\\n \\"TotalLoggedInTime\\": 1158,\\n \\"TotalTalkTime\\": 2,\\n \\"OccupancyRate\\": 0.0025906735099852085,\\n \\"TotalWorkTime\\": 1,\\n \\"MaxWorkTime\\": 1,\\n \\"AverageWorkTime\\": 1,\\n \\"AverageTalkTime\\": 2,\\n \\"SatisfactionIndex\\": 0,\\n \\"SatisfactionSurveysOffered\\": 0,\\n \\"SatisfactionSurveysResponded\\": 0,\\n \\"MaxReadyTime\\": 480,\\n \\"AverageReadyTime\\": 225,\\n \\"TotalBreakTime\\": 1,\\n \\"TotalReadyTime\\": 1126,\\n \\"MaxTalkTime\\": 2,\\n \\"TotalCalls\\": 1\\n },\\n \\"Inbound\\": {\\n \\"AverageRingTime\\": 0,\\n \\"CallsHandled\\": 0,\\n \\"TotalWorkTime\\": 0,\\n \\"MaxWorkTime\\": 0,\\n \\"QueueMaxWaitTimeDuration\\": 0,\\n \\"AverageWorkTime\\": 0,\\n \\"SatisfactionIndex\\": 0,\\n \\"AnsweredByAgentOfQueueWaitTimeDuration\\": 0,\\n \\"TotalRingTime\\": 0,\\n \\"InComingQueueOfQueueCount\\": 0,\\n \\"MaxTalkTime\\": \\"0\\",\\n \\"MaxRingTime\\": 0,\\n \\"TotalTalkTime\\": 0,\\n \\"CallsOffered\\": 0,\\n \\"AbandonedInQueueOfQueueCount\\": 0,\\n \\"OverFlowInQueueOfQueueCount\\": 0,\\n \\"AnsweredByAgentOfQueueMaxWaitTimeDuration\\": 0,\\n \\"ServiceLevel20\\": 0,\\n \\"AverageTalkTime\\": 0,\\n \\"AnsweredByAgentOfQueueCount\\": 0,\\n \\"SatisfactionSurveysOffered\\": 0,\\n \\"HandleRate\\": 0,\\n \\"SatisfactionSurveysResponded\\": 0,\\n \\"GiveUpByAgentOfQueueCount\\": 0,\\n \\"QueueWaitTimeDuration\\": 0\\n },\\n \\"Outbound\\": {\\n \\"TotalTalkTime\\": 2,\\n \\"MaxDialingTime\\": 14,\\n \\"CallsDialed\\": 2,\\n \\"CallsAnswered\\": 0,\\n \\"AnswerRate\\": 0.5,\\n \\"TotalWorkTime\\": 1,\\n \\"MaxWorkTime\\": 1,\\n \\"TotalDialingTime\\": 28,\\n \\"AverageTalkTime\\": 2,\\n \\"AverageWorkTime\\": 1,\\n \\"SatisfactionIndex\\": 0,\\n \\"SatisfactionSurveysOffered\\": 0,\\n \\"SatisfactionSurveysResponded\\": 0,\\n \\"MaxTalkTime\\": 2,\\n \\"AverageDialingTime\\": 14\\n }\\n }\\n ]\\n }\\n }\\n}","errorExample":""},{"type":"xml","example":"<ListSkillGroupSummaryReportsResponse>\\r\\n <pagedSkillGroupSummaryReport>\\r\\n <pageNumber>1</pageNumber>\\r\\n <pageSize>10</pageSize>\\r\\n <totalCount>1</totalCount>\\r\\n <list>\\r\\n <instanceId>b0eb2742-f37e-4c67-82d4-25c651c1c450</instanceId>\\r\\n <inbound>\\r\\n <queueWaitTimeDuration>0</queueWaitTimeDuration>\\r\\n <maxWorkTime>0</maxWorkTime>\\r\\n <maxTalkTime>0</maxTalkTime>\\r\\n <queueMaxWaitTimeDuration>0</queueMaxWaitTimeDuration>\\r\\n <serviceLevel20>0</serviceLevel20>\\r\\n <totalTalkTime>0</totalTalkTime>\\r\\n <giveUpByAgentOfQueueCount>0</giveUpByAgentOfQueueCount>\\r\\n <averageRingTime>0</averageRingTime>\\r\\n <maxRingTime>0</maxRingTime>\\r\\n <satisfactionSurveysResponded>0</satisfactionSurveysResponded>\\r\\n <totalWorkTime>0</totalWorkTime>\\r\\n <totalRingTime>0</totalRingTime>\\r\\n <inComingQueueOfQueueCount>0</inComingQueueOfQueueCount>\\r\\n <handleRate>0</handleRate>\\r\\n <answeredByAgentOfQueueWaitTimeDuration>0</answeredByAgentOfQueueWaitTimeDuration>\\r\\n <overFlowInQueueOfQueueCount>0</overFlowInQueueOfQueueCount>\\r\\n <satisfactionSurveysOffered>0</satisfactionSurveysOffered>\\r\\n <averageTalkTime>0</averageTalkTime>\\r\\n <callsOffered>0</callsOffered>\\r\\n <averageWorkTime>0</averageWorkTime>\\r\\n <callsHandled>0</callsHandled>\\r\\n <answeredByAgentOfQueueCount>0</answeredByAgentOfQueueCount>\\r\\n <satisfactionIndex>0</satisfactionIndex>\\r\\n <abandonedInQueueOfQueueCount>0</abandonedInQueueOfQueueCount>\\r\\n <answeredByAgentOfQueueMaxWaitTimeDuration>0</answeredByAgentOfQueueMaxWaitTimeDuration>\\r\\n </inbound>\\r\\n <outbound>\\r\\n <maxTalkTime>2</maxTalkTime>\\r\\n <averageTalkTime>2</averageTalkTime>\\r\\n <totalWorkTime>1</totalWorkTime>\\r\\n <maxDialingTime>14</maxDialingTime>\\r\\n <callsDialed>2</callsDialed>\\r\\n <averageDialingTime>14</averageDialingTime>\\r\\n <satisfactionSurveysResponded>0</satisfactionSurveysResponded>\\r\\n <satisfactionIndex>0</satisfactionIndex>\\r\\n <totalDialingTime>28</totalDialingTime>\\r\\n <answerRate>0.5</answerRate>\\r\\n <callsAnswered>1</callsAnswered>\\r\\n <totalTalkTime>2</totalTalkTime>\\r\\n <maxWorkTime>1</maxWorkTime>\\r\\n <averageWorkTime>1</averageWorkTime>\\r\\n <satisfactionSurveysOffered>0</satisfactionSurveysOffered>\\r\\n </outbound>\\r\\n <overall>\\r\\n <maxReadyTime>480</maxReadyTime>\\r\\n <maxTalkTime>2</maxTalkTime>\\r\\n <averageTalkTime>2</averageTalkTime>\\r\\n <totalWorkTime>1</totalWorkTime>\\r\\n <totalLoggedInTime>1158</totalLoggedInTime>\\r\\n <totalReadyTime>1126</totalReadyTime>\\r\\n <totalBreakTime>1</totalBreakTime>\\r\\n <satisfactionSurveysResponded>0</satisfactionSurveysResponded>\\r\\n <satisfactionIndex>0</satisfactionIndex>\\r\\n <totalCalls>1</totalCalls>\\r\\n <averageReadyTime>225</averageReadyTime>\\r\\n <totalTalkTime>2</totalTalkTime>\\r\\n <maxWorkTime>1</maxWorkTime>\\r\\n <averageWorkTime>1</averageWorkTime>\\r\\n <occupancyRate>0.0025906735099852085</occupancyRate>\\r\\n <satisfactionSurveysOffered>0</satisfactionSurveysOffered>\\r\\n </overall>\\r\\n <skillGroupName>其他服务</skillGroupName>\\r\\n <skillGroupId>8fb654c6-17c6-4501-ba57-f5ddeb919814</skillGroupId>\\r\\n </list>\\r\\n </pagedSkillGroupSummaryReport>\\r\\n <code>OK</code>\\r\\n <requestId>11C37A88-C5D4-4538-A768-AFFFC2397896</requestId>\\r\\n <success>true</success>\\r\\n <httpStatusCode>200</httpStatusCode>\\r\\n</ListSkillGroupSummaryReportsResponse>","errorExample":""}]', + 'title' => '获取技能组汇总报表', + 'requestParamsDescription' => ' ', + 'responseParamsDescription' => ' ', + 'extraInfo' => ' ', + ], + 'ListSkillGroupSummaryReportsByInterval' => [ + 'summary' => '技能组的分段汇总报表。', + 'methods' => [ + 'post', + 'get', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + [ + 'BearerToken' => [], + ], + ], + 'operationType' => 'read', + 'deprecated' => false, + 'systemTags' => [ + 'operationType' => 'get', + 'riskType' => 'none', + 'chargeType' => 'free', + 'abilityTreeNodes' => [ + 'FEATUREcccOQKOLI', + ], + ], + 'parameters' => [ + [ + 'name' => 'InstanceId', + 'in' => 'query', + 'schema' => [ + 'description' => '呼叫中心实例ID', + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + 'example' => 'b0eb2742-f37e-4c67-82d4-25c651c1c450', + ], + ], + [ + 'name' => 'SkillGroupIds', + 'in' => 'query', + 'schema' => [ + 'description' => '技能组ID列表，使用“,”隔开，最多50个；不传查询全部。', + 'type' => 'string', + 'required' => false, + 'example' => '3f3ceb0d-d6b6-4c97-af20-f3daf04f90e0', + ], + ], + [ + 'name' => 'Interval', + 'in' => 'query', + 'schema' => [ + 'description' => '间隔类型。'."\n" + ."\n" + .'- Daily:天'."\n" + .'- Minute5:5分钟', + 'type' => 'string', + 'required' => false, + 'example' => 'Daily', + ], + ], + [ + 'name' => 'StartTime', + 'in' => 'query', + 'schema' => [ + 'description' => '起始日期，格式yyyy-MM-dd HH:mm:ss，不得早于6个月前的时间点', + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + 'example' => '2018-10-20 00:00:00', + ], + ], + [ + 'name' => 'EndTime', + 'in' => 'query', + 'schema' => [ + 'description' => '终止日期，格式yyyy-MM-dd HH:mm:ss', + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + 'example' => '2018-10-20 00:00:00', + ], + ], + [ + 'name' => 'PageNumber', + 'in' => 'query', + 'schema' => [ + 'description' => '分页序号，默认值为1。', + 'type' => 'integer', + 'format' => 'int32', + 'required' => false, + 'example' => '1', + ], + ], + [ + 'name' => 'PageSize', + 'in' => 'query', + 'schema' => [ + 'description' => '分页大小，默认值为10，最大是100。', + 'type' => 'integer', + 'format' => 'int32', + 'required' => false, + 'example' => '20', + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'type' => 'object', + 'properties' => [ + 'HttpStatusCode' => [ + 'description' => 'HTTP状态码', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '200', + ], + 'Code' => [ + 'description' => '响应码', + 'type' => 'string', + 'example' => 'OK', + ], + 'Message' => [ + 'description' => '响应信息', + 'type' => 'string', + 'example' => '无', + ], + 'RequestId' => [ + 'description' => '请求ID', + 'type' => 'string', + 'example' => '943D8EF3-3321-471F-A104-51C96FCA94D6', + ], + 'Success' => [ + 'description' => '是否成功', + 'type' => 'boolean', + 'example' => 'true', + ], + 'PagedSkillGroupSummaryReport' => [ + 'description' => '报表', + 'type' => 'object', + 'properties' => [ + 'PageNumber' => [ + 'description' => '分页序号', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '1', + ], + 'PageSize' => [ + 'description' => '分页大小', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '2', + ], + 'TotalCount' => [ + 'description' => '总个数', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '2', + ], + 'List' => [ + 'type' => 'object', + 'itemNode' => true, + 'properties' => [ + 'SkillGroupTimeIntervalReport' => [ + 'description' => '列表', + 'type' => 'array', + 'items' => [ + 'type' => 'object', + 'properties' => [ + 'SkillGroupId' => [ + 'description' => '技能组ID', + 'type' => 'string', + 'example' => '8fb654c6-17c6-4501-ba57-f5ddeb919814', + ], + 'IntervalList' => [ + 'type' => 'object', + 'itemNode' => true, + 'properties' => [ + 'SkillGroupSummaryReport' => [ + 'description' => '列表', + 'type' => 'array', + 'items' => [ + 'type' => 'object', + 'properties' => [ + 'Timestamp' => [ + 'description' => '日期，格式yyyy-MM-dd HH:mm:ss', + 'type' => 'string', + 'example' => '2018-09-12 15:45:00', + ], + 'InstanceId' => [ + 'description' => '呼叫中心实例ID', + 'type' => 'string', + 'example' => 'b0eb2742-f37e-4c67-82d4-25c651c1c450', + ], + 'SkillGroupName' => [ + 'description' => '技能组名称', + 'type' => 'string', + 'example' => '其他服务', + ], + 'SkillGroupId' => [ + 'description' => '技能组ID', + 'type' => 'string', + 'example' => '8fb654c6-17c6-4501-ba57-f5ddeb919814', + ], + 'Overall' => [ + 'description' => '整体指标', + 'type' => 'object', + 'properties' => [ + 'TotalLoggedInTime' => [ + 'description' => '总登录时长，单位秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'TotalTalkTime' => [ + 'description' => '总通话时长，单位秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'OccupancyRate' => [ + 'description' => '座席利用率，单位%。', + 'type' => 'number', + 'format' => 'float', + 'example' => '0', + ], + 'TotalWorkTime' => [ + 'description' => '总话后处理时长，单位秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'MaxWorkTime' => [ + 'description' => '最大话后处理时长，单位秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'AverageWorkTime' => [ + 'description' => '平均话后处理时长，单位秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'AverageTalkTime' => [ + 'description' => '平均通话时长，单位秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'SatisfactionIndex' => [ + 'description' => '满意度指数，单位%。', + 'type' => 'number', + 'format' => 'float', + 'example' => '0', + ], + 'SatisfactionSurveysOffered' => [ + 'description' => '满意度调查发送次数。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'SatisfactionSurveysResponded' => [ + 'description' => '满意度调查响应次数。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'MaxReadyTime' => [ + 'description' => '最大就绪时长，单位为秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'AverageReadyTime' => [ + 'description' => '平均就绪时长，单位为秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'TotalBreakTime' => [ + 'description' => '总小休时长，单位为秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'TotalReadyTime' => [ + 'description' => '总就绪时长，单位为秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'MaxTalkTime' => [ + 'description' => '最大通话时长，单位秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'TotalCalls' => [ + 'description' => '总电话接待量。包括应答的呼入电话和接通的呼出电话。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + ], + ], + 'Inbound' => [ + 'description' => '呼入指标', + 'type' => 'object', + 'properties' => [ + 'AverageRingTime' => [ + 'description' => '平均振铃时长，单位秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'CallsHandled' => [ + 'description' => '电话应答数。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'TotalWorkTime' => [ + 'description' => '总话后处理时长，单位秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'MaxWorkTime' => [ + 'description' => '总话后处理时长，单位秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'QueueMaxWaitTimeDuration' => [ + 'description' => '队列最大等待时间。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'AverageWorkTime' => [ + 'description' => '平均话后处理时长，单位秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'SatisfactionIndex' => [ + 'description' => '满意度指数，单位%。', + 'type' => 'number', + 'format' => 'float', + 'example' => '0', + ], + 'AnsweredByAgentOfQueueWaitTimeDuration' => [ + 'description' => '坐席接起时队列等待时间。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'TotalRingTime' => [ + 'description' => '总振铃时长，单位秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'InComingQueueOfQueueCount' => [ + 'description' => '技能组呼入次数。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'MaxTalkTime' => [ + 'description' => '最大通话时长，单位秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'MaxRingTime' => [ + 'description' => '最大振铃时长，单位秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'TotalTalkTime' => [ + 'description' => '总通话时长，单位秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'CallsOffered' => [ + 'description' => '电话呼入数。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'AbandonedInQueueOfQueueCount' => [ + 'description' => '技能组排队放弃次数。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'OverFlowInQueueOfQueueCount' => [ + 'description' => '技能组排队超时次数。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'AnsweredByAgentOfQueueMaxWaitTimeDuration' => [ + 'description' => '坐席接起时队列最大等待时间。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'ServiceLevel20' => [ + 'description' => '20s应答率，单位%。', + 'type' => 'number', + 'format' => 'float', + 'example' => '0', + ], + 'AverageTalkTime' => [ + 'description' => '平均通话时长，单位秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'AnsweredByAgentOfQueueCount' => [ + 'description' => '技能组人工接起次数。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'SatisfactionSurveysOffered' => [ + 'description' => '满意度调查发送次数。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'HandleRate' => [ + 'description' => '应答率，单位%。', + 'type' => 'number', + 'format' => 'float', + 'example' => '0', + ], + 'SatisfactionSurveysResponded' => [ + 'description' => '满意度调查响应次数。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'GiveUpByAgentOfQueueCount' => [ + 'description' => '技能组振铃放弃次数。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'QueueWaitTimeDuration' => [ + 'description' => '队列等待时间。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + ], + ], + 'Outbound' => [ + 'description' => '呼出指标', + 'type' => 'object', + 'properties' => [ + 'TotalTalkTime' => [ + 'description' => '总通话时长，单位秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '11', + ], + 'MaxDialingTime' => [ + 'description' => '最大拨号时长，单位秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '9', + ], + 'CallsDialed' => [ + 'description' => '电话拨号量。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '2', + ], + 'CallsAnswered' => [ + 'description' => '电话接通量。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '1', + ], + 'AnswerRate' => [ + 'description' => '接通率，单位%。', + 'type' => 'number', + 'format' => 'float', + 'example' => '0.5', + ], + 'TotalWorkTime' => [ + 'description' => '总话后处理时长，单位秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '4', + ], + 'MaxWorkTime' => [ + 'description' => '总话后处理时长，单位秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '4', + ], + 'TotalDialingTime' => [ + 'description' => '总拨号时长，单位秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '9', + ], + 'AverageTalkTime' => [ + 'description' => '平均通话时长，单位秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '11', + ], + 'AverageWorkTime' => [ + 'description' => '平均话后处理时长，单位秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '4', + ], + 'SatisfactionIndex' => [ + 'description' => '满意度指数，单位%。', + 'type' => 'number', + 'format' => 'float', + 'example' => '0', + ], + 'SatisfactionSurveysOffered' => [ + 'description' => '满意度调查发送次数。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'SatisfactionSurveysResponded' => [ + 'description' => '满意度调查响应次数。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'MaxTalkTime' => [ + 'description' => '总通话时长，单位秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '11', + ], + 'AverageDialingTime' => [ + 'description' => '平均拨号时长，单位秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '4', + ], + ], + ], + ], + ], + ], + ], + ], + ], + ], + ], + ], + ], + ], + ], + ], + ], + ], + ], + 'errorCodes' => [], + 'responseDemo' => '[{"type":"json","example":"{\\n \\"HttpStatusCode\\": 200,\\n \\"Code\\": \\"OK\\",\\n \\"Message\\": \\"无\\",\\n \\"RequestId\\": \\"943D8EF3-3321-471F-A104-51C96FCA94D6\\",\\n \\"Success\\": true,\\n \\"PagedSkillGroupSummaryReport\\": {\\n \\"PageNumber\\": 1,\\n \\"PageSize\\": 2,\\n \\"TotalCount\\": 2,\\n \\"List\\": {\\n \\"SkillGroupTimeIntervalReport\\": [\\n {\\n \\"SkillGroupId\\": \\"8fb654c6-17c6-4501-ba57-f5ddeb919814\\",\\n \\"IntervalList\\": {\\n \\"SkillGroupSummaryReport\\": [\\n {\\n \\"Timestamp\\": \\"2018-09-12 15:45:00\\",\\n \\"InstanceId\\": \\"b0eb2742-f37e-4c67-82d4-25c651c1c450\\",\\n \\"SkillGroupName\\": \\"其他服务\\",\\n \\"SkillGroupId\\": \\"8fb654c6-17c6-4501-ba57-f5ddeb919814\\",\\n \\"Overall\\": {\\n \\"TotalLoggedInTime\\": 0,\\n \\"TotalTalkTime\\": 0,\\n \\"OccupancyRate\\": 0,\\n \\"TotalWorkTime\\": 0,\\n \\"MaxWorkTime\\": 0,\\n \\"AverageWorkTime\\": 0,\\n \\"AverageTalkTime\\": 0,\\n \\"SatisfactionIndex\\": 0,\\n \\"SatisfactionSurveysOffered\\": 0,\\n \\"SatisfactionSurveysResponded\\": 0,\\n \\"MaxReadyTime\\": 0,\\n \\"AverageReadyTime\\": 0,\\n \\"TotalBreakTime\\": 0,\\n \\"TotalReadyTime\\": 0,\\n \\"MaxTalkTime\\": 0,\\n \\"TotalCalls\\": 0\\n },\\n \\"Inbound\\": {\\n \\"AverageRingTime\\": 0,\\n \\"CallsHandled\\": 0,\\n \\"TotalWorkTime\\": 0,\\n \\"MaxWorkTime\\": 0,\\n \\"QueueMaxWaitTimeDuration\\": 0,\\n \\"AverageWorkTime\\": 0,\\n \\"SatisfactionIndex\\": 0,\\n \\"AnsweredByAgentOfQueueWaitTimeDuration\\": 0,\\n \\"TotalRingTime\\": 0,\\n \\"InComingQueueOfQueueCount\\": 0,\\n \\"MaxTalkTime\\": 0,\\n \\"MaxRingTime\\": 0,\\n \\"TotalTalkTime\\": 0,\\n \\"CallsOffered\\": 0,\\n \\"AbandonedInQueueOfQueueCount\\": 0,\\n \\"OverFlowInQueueOfQueueCount\\": 0,\\n \\"AnsweredByAgentOfQueueMaxWaitTimeDuration\\": 0,\\n \\"ServiceLevel20\\": 0,\\n \\"AverageTalkTime\\": 0,\\n \\"AnsweredByAgentOfQueueCount\\": 0,\\n \\"SatisfactionSurveysOffered\\": 0,\\n \\"HandleRate\\": 0,\\n \\"SatisfactionSurveysResponded\\": 0,\\n \\"GiveUpByAgentOfQueueCount\\": 0,\\n \\"QueueWaitTimeDuration\\": 0\\n },\\n \\"Outbound\\": {\\n \\"TotalTalkTime\\": 11,\\n \\"MaxDialingTime\\": 9,\\n \\"CallsDialed\\": 2,\\n \\"CallsAnswered\\": 1,\\n \\"AnswerRate\\": 0.5,\\n \\"TotalWorkTime\\": 4,\\n \\"MaxWorkTime\\": 4,\\n \\"TotalDialingTime\\": 9,\\n \\"AverageTalkTime\\": 11,\\n \\"AverageWorkTime\\": 4,\\n \\"SatisfactionIndex\\": 0,\\n \\"SatisfactionSurveysOffered\\": 0,\\n \\"SatisfactionSurveysResponded\\": 0,\\n \\"MaxTalkTime\\": 11,\\n \\"AverageDialingTime\\": 4\\n }\\n }\\n ]\\n }\\n }\\n ]\\n }\\n }\\n}","errorExample":""},{"type":"xml","example":"<ListSkillGroupSummaryReportsByIntervalResponse>\\r\\n <pagedSkillGroupSummaryReport>\\r\\n <pageNumber>1</pageNumber>\\r\\n <pageSize>10</pageSize>\\r\\n <totalCount>1</totalCount>\\r\\n <list>\\r\\n <intervalList>\\r\\n <instanceId>b0eb2742-f37e-4c67-82d4-25c651c1c450</instanceId>\\r\\n <inbound>\\r\\n <queueWaitTimeDuration>0</queueWaitTimeDuration>\\r\\n <maxWorkTime>0</maxWorkTime>\\r\\n <maxTalkTime>0</maxTalkTime>\\r\\n <queueMaxWaitTimeDuration>0</queueMaxWaitTimeDuration>\\r\\n <serviceLevel20>0</serviceLevel20>\\r\\n <totalTalkTime>0</totalTalkTime>\\r\\n <giveUpByAgentOfQueueCount>0</giveUpByAgentOfQueueCount>\\r\\n <averageRingTime>0</averageRingTime>\\r\\n <maxRingTime>0</maxRingTime>\\r\\n <satisfactionSurveysResponded>0</satisfactionSurveysResponded>\\r\\n <totalWorkTime>0</totalWorkTime>\\r\\n <totalRingTime>0</totalRingTime>\\r\\n <inComingQueueOfQueueCount>0</inComingQueueOfQueueCount>\\r\\n <handleRate>0</handleRate>\\r\\n <answeredByAgentOfQueueWaitTimeDuration>0</answeredByAgentOfQueueWaitTimeDuration>\\r\\n <overFlowInQueueOfQueueCount>0</overFlowInQueueOfQueueCount>\\r\\n <satisfactionSurveysOffered>0</satisfactionSurveysOffered>\\r\\n <averageTalkTime>0</averageTalkTime>\\r\\n <callsOffered>0</callsOffered>\\r\\n <averageWorkTime>0</averageWorkTime>\\r\\n <callsHandled>0</callsHandled>\\r\\n <answeredByAgentOfQueueCount>0</answeredByAgentOfQueueCount>\\r\\n <satisfactionIndex>0</satisfactionIndex>\\r\\n <abandonedInQueueOfQueueCount>0</abandonedInQueueOfQueueCount>\\r\\n <answeredByAgentOfQueueMaxWaitTimeDuration>0</answeredByAgentOfQueueMaxWaitTimeDuration>\\r\\n </inbound>\\r\\n <outbound>\\r\\n <maxTalkTime>11</maxTalkTime>\\r\\n <averageTalkTime>11</averageTalkTime>\\r\\n <totalWorkTime>4</totalWorkTime>\\r\\n <maxDialingTime>9</maxDialingTime>\\r\\n <callsDialed>2</callsDialed>\\r\\n <averageDialingTime>4</averageDialingTime>\\r\\n <satisfactionSurveysResponded>0</satisfactionSurveysResponded>\\r\\n <satisfactionIndex>0</satisfactionIndex>\\r\\n <totalDialingTime>9</totalDialingTime>\\r\\n <answerRate>0.5</answerRate>\\r\\n <callsAnswered>1</callsAnswered>\\r\\n <totalTalkTime>11</totalTalkTime>\\r\\n <maxWorkTime>4</maxWorkTime>\\r\\n <averageWorkTime>4</averageWorkTime>\\r\\n <satisfactionSurveysOffered>0</satisfactionSurveysOffered>\\r\\n </outbound>\\r\\n <overall>\\r\\n <maxReadyTime>3282</maxReadyTime>\\r\\n <maxTalkTime>11</maxTalkTime>\\r\\n <averageTalkTime>11</averageTalkTime>\\r\\n <totalWorkTime>4</totalWorkTime>\\r\\n <totalLoggedInTime>3360</totalLoggedInTime>\\r\\n <totalReadyTime>3336</totalReadyTime>\\r\\n <totalBreakTime>0</totalBreakTime>\\r\\n <satisfactionSurveysResponded>0</satisfactionSurveysResponded>\\r\\n <satisfactionIndex>0</satisfactionIndex>\\r\\n <totalCalls>1</totalCalls>\\r\\n <averageReadyTime>1112</averageReadyTime>\\r\\n <totalTalkTime>11</totalTalkTime>\\r\\n <maxWorkTime>4</maxWorkTime>\\r\\n <averageWorkTime>4</averageWorkTime>\\r\\n <occupancyRate>0.004464285913854837</occupancyRate>\\r\\n <satisfactionSurveysOffered>0</satisfactionSurveysOffered>\\r\\n </overall>\\r\\n <skillGroupName>其他服务</skillGroupName>\\r\\n <skillGroupId>8fb654c6-17c6-4501-ba57-f5ddeb919814</skillGroupId>\\r\\n <timestamp>2018-09-12 15:45:00</timestamp>\\r\\n </intervalList>\\r\\n <skillGroupId>8fb654c6-17c6-4501-ba57-f5ddeb919814</skillGroupId>\\r\\n </list>\\r\\n </pagedSkillGroupSummaryReport>\\r\\n <code>OK</code>\\r\\n <requestId>9B28CADE-B821-42B7-BB9E-1F6090F0888D</requestId>\\r\\n <success>true</success>\\r\\n <httpStatusCode>200</httpStatusCode>\\r\\n</ListSkillGroupSummaryReportsByIntervalResponse>","errorExample":""}]', + 'title' => '技能组的分段汇总报表', + 'requestParamsDescription' => ' ', + 'responseParamsDescription' => ' ', + 'extraInfo' => ' ', + ], + 'ListSkillGroupSummaryReportsSinceMidnight' => [ + 'summary' => '技能组当天汇总报表。', + 'methods' => [ + 'post', + 'get', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + [ + 'BearerToken' => [], + ], + ], + 'operationType' => 'read', + 'deprecated' => false, + 'systemTags' => [ + 'operationType' => 'get', + 'riskType' => 'none', + 'chargeType' => 'free', + 'abilityTreeNodes' => [ + 'FEATUREcccD5GAHN', + ], + ], + 'parameters' => [ + [ + 'name' => 'InstanceId', + 'in' => 'query', + 'schema' => [ + 'description' => '呼叫中心实例ID。', + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + 'example' => 'b0eb2742-f37e-4c67-82d4-25c651c1c450', + ], + ], + [ + 'name' => 'SkillGroups', + 'in' => 'query', + 'schema' => [ + 'description' => '技能组ID列表，使用“,”隔开，最多50个坐席；不传查询全部。', + 'type' => 'string', + 'required' => false, + 'example' => '8fb654c6-17c6-4501-ba57-f5ddeb919814', + ], + ], + [ + 'name' => 'PageNumber', + 'in' => 'query', + 'schema' => [ + 'description' => '分页序号，默认值为1。', + 'type' => 'integer', + 'format' => 'int32', + 'required' => false, + 'example' => '1', + ], + ], + [ + 'name' => 'PageSize', + 'in' => 'query', + 'schema' => [ + 'description' => '分页大小，默认值为10，最大是100。', + 'type' => 'integer', + 'format' => 'int32', + 'required' => false, + 'example' => '20', + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'type' => 'object', + 'properties' => [ + 'HttpStatusCode' => [ + 'description' => 'HTTP状态码', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '200', + ], + 'Code' => [ + 'description' => '响应码', + 'type' => 'string', + 'example' => 'OK', + ], + 'Message' => [ + 'description' => '响应信息', + 'type' => 'string', + 'example' => '无', + ], + 'RequestId' => [ + 'description' => '请求ID', + 'type' => 'string', + 'example' => '19D09CCC-F298-4124-849A-AFA217819011', + ], + 'Success' => [ + 'description' => '是否成功', + 'type' => 'boolean', + 'example' => 'true', + ], + 'PagedSkillGroupSummaryReport' => [ + 'description' => '报表', + 'type' => 'object', + 'properties' => [ + 'PageNumber' => [ + 'description' => '分页序号', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '1', + ], + 'PageSize' => [ + 'description' => '分页大小', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '10', + ], + 'TotalCount' => [ + 'description' => '总个数', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '1', + ], + 'List' => [ + 'type' => 'object', + 'itemNode' => true, + 'properties' => [ + 'SkillGroupSummaryReport' => [ + 'description' => '列表', + 'type' => 'array', + 'items' => [ + 'type' => 'object', + 'properties' => [ + 'Timestamp' => [ + 'description' => '日期'."\n" + ."\n" + .'格式yyyy-MM-dd HH:mm:ss', + 'type' => 'string', + 'example' => '2018-09-13 00:00:00', + ], + 'InstanceId' => [ + 'description' => '呼叫中心实例ID', + 'type' => 'string', + 'example' => 'b0eb2742-f37e-4c67-82d4-25c651c1c450', + ], + 'SkillGroupName' => [ + 'description' => '技能组名称', + 'type' => 'string', + 'example' => '其他服务', + ], + 'SkillGroupId' => [ + 'description' => '技能组ID', + 'type' => 'string', + 'example' => '8fb654c6-17c6-4501-ba57-f5ddeb919814', + ], + 'Overall' => [ + 'description' => '整体指标', + 'type' => 'object', + 'properties' => [ + 'TotalLoggedInTime' => [ + 'description' => '总登录时长，单位秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '516', + ], + 'TotalTalkTime' => [ + 'description' => '总通话时长，单位秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'OccupancyRate' => [ + 'description' => '座席利用率，单位%。', + 'type' => 'number', + 'format' => 'float', + 'example' => '0', + ], + 'TotalWorkTime' => [ + 'description' => '总话后处理时长，单位秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'MaxWorkTime' => [ + 'description' => '最大话后处理时长，单位秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'AverageWorkTime' => [ + 'description' => '平均话后处理时长，单位秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'AverageTalkTime' => [ + 'description' => '平均通话时长，单位秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'SatisfactionIndex' => [ + 'description' => '满意度指数，单位%。', + 'type' => 'number', + 'format' => 'float', + 'example' => '0', + ], + 'SatisfactionSurveysOffered' => [ + 'description' => '满意度调查发送次数。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'SatisfactionSurveysResponded' => [ + 'description' => '满意度调查响应次数。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'MaxReadyTime' => [ + 'description' => '最大就绪时长，单位为秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '398', + ], + 'AverageReadyTime' => [ + 'description' => '平均就绪时长，单位为秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '51', + ], + 'TotalBreakTime' => [ + 'description' => '总小休时长，单位为秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'TotalReadyTime' => [ + 'description' => 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'description' => '队列最大等待时间。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'AverageWorkTime' => [ + 'description' => '平均话后处理时长，单位秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'SatisfactionIndex' => [ + 'description' => '满意度指数，单位%。', + 'type' => 'number', + 'format' => 'float', + 'example' => '0', + ], + 'AnsweredByAgentOfQueueWaitTimeDuration' => [ + 'description' => '坐席接起时队列等待时间。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'TotalRingTime' => [ + 'description' => '总振铃时长，单位秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'InComingQueueOfQueueCount' => [ + 'description' => '技能组呼入次数。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'MaxTalkTime' => [ + 'description' => '最大通话时长，单位秒。', + 'type' => 'string', + 'example' => '0', + ], + 'MaxRingTime' => [ + 'description' => '最大振铃时长，单位秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'TotalTalkTime' => [ + 'description' => '总通话时长，单位秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'CallsOffered' => [ + 'description' => '分配到坐席并振铃的次数。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'AbandonedInQueueOfQueueCount' => [ + 'description' => '技能组排队放弃次数。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'OverFlowInQueueOfQueueCount' => [ + 'description' => '技能组排队超时次数。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'AnsweredByAgentOfQueueMaxWaitTimeDuration' => [ + 'description' => '坐席接起时队列最大等待时间。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'ServiceLevel20' => [ + 'description' => '20s应答率，单位%。', + 'type' => 'number', + 'format' => 'float', + 'example' => '0', + ], + 'AverageTalkTime' => [ + 'description' => '平均通话时长，单位秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'AnsweredByAgentOfQueueCount' => 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'int64', + 'example' => '0', + ], + 'TotalDialingTime' => [ + 'description' => '总拨号时长，单位秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'AverageTalkTime' => [ + 'description' => '平均通话时长，单位秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'AverageWorkTime' => [ + 'description' => '平均话后处理时长，单位秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'SatisfactionIndex' => [ + 'description' => '满意度指数，单位%。', + 'type' => 'number', + 'format' => 'float', + 'example' => '0', + ], + 'SatisfactionSurveysOffered' => [ + 'description' => '满意度调查发送次数。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'SatisfactionSurveysResponded' => [ + 'description' => '满意度调查响应次数。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'MaxTalkTime' => [ + 'description' => '最大通话时长，单位秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'AverageDialingTime' => [ + 'description' => '平均拨号时长，单位秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + ], + ], + ], + ], + ], + ], + ], + ], + ], + ], + ], + ], + ], + 'responseDemo' => '[{"type":"json","example":"{\\n \\"Code\\": \\"OK\\",\\n \\"HttpStatusCode\\": 200,\\n \\"Message\\": \\"无\\",\\n \\"RequestId\\": \\"19D09CCC-F298-4124-849A-AFA217819011\\",\\n \\"Success\\": true,\\n \\"PagedSkillGroupSummaryReport\\": {\\n \\"PageNumber\\": 1,\\n \\"PageSize\\": 10,\\n \\"TotalCount\\": 1,\\n \\"List\\": {\\n \\"SkillGroupSummaryReport\\": [\\n {\\n \\"Timestamp\\": \\"2018-09-13 00:00:00\\",\\n \\"InstanceId\\": \\"b0eb2742-f37e-4c67-82d4-25c651c1c450\\",\\n \\"SkillGroupId\\": \\"8fb654c6-17c6-4501-ba57-f5ddeb919814\\",\\n \\"SkillGroupName\\": \\"其他服务\\",\\n \\"Overall\\": {\\n \\"TotalLoggedInTime\\": 516,\\n \\"TotalTalkTime\\": 0,\\n \\"OccupancyRate\\": 0,\\n \\"TotalWorkTime\\": 0,\\n \\"MaxWorkTime\\": 0,\\n \\"AverageWorkTime\\": 0,\\n \\"AverageTalkTime\\": 0,\\n 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'string', + 'example' => '无', + ], + ], + ], + ], + ], + ], + ], + ], + 'errorCodes' => [ + 400 => [ + [ + 'errorCode' => 'ParameterNull', + 'errorMessage' => 'Parameter \'%s\' can not be null or empty.', + ], + ], + ], + 'responseDemo' => '[{"type":"json","example":"{\\n \\"HttpStatusCode\\": 200,\\n \\"Code\\": \\"OK\\",\\n \\"Message\\": \\"无\\",\\n \\"RequestId\\": \\"DE803553-8AA9-4B9D-9E4E-A82BC69EDCEE\\",\\n \\"Success\\": true,\\n \\"SkillGroups\\": [\\n {\\n \\"AllowPrivateOutboundNumber\\": false,\\n \\"RoutingStrategy\\": \\"无\\",\\n \\"SkillGroupName\\": \\"test\\",\\n \\"SkillGroupId\\": \\"223048-9cf-4a53-ab6e-b13e3fb31f7d\\\\t\\",\\n \\"UserCount\\": 10,\\n \\"AccQueueName\\": \\"无\\",\\n \\"InstanceId\\": \\"9cfad875-6260-4a53-ab6e-b13e3fb31f7d\\\\t\\",\\n \\"SkillGroupDescription\\": \\"test\\",\\n \\"AccSkillGroupName\\": \\"无\\"\\n }\\n ]\\n}","errorExample":""},{"type":"xml","example":"<RequestId>DE803553-8AA9-4B9D-9E4E-A82BC69EDCEE</RequestId>\\n<HttpStatusCode>200</HttpStatusCode>\\n<SkillGroups>\\n <AllowPrivateOutboundNumber>false</AllowPrivateOutboundNumber>\\n <SkillGroupName>test</SkillGroupName>\\n <InstanceId>9cfad875-6260-4a53-ab6e-b13e3fb31f7d</InstanceId>\\n <UserCount>10</UserCount>\\n <SkillGroupId>223048-9cf-4a53-ab6e-b13e3fb31f7d</SkillGroupId>\\n <SkillGroupDescription>test</SkillGroupDescription>\\n</SkillGroups>\\n<Code>OK</Code>\\n<Success>true</Success>","errorExample":""}]', + 'title' => '获取呼叫中心实例的可转接技能组', + 'requestParamsDescription' => ' ', + 'responseParamsDescription' => ' ', + 'extraInfo' => ' ', + ], + 'ListSkillGroups' => [ + 'summary' => '调用ListSkillGroups获取呼叫中心实例的所有技能组。', + 'methods' => [ + 'post', + 'get', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + [ + 'BearerToken' => [], + ], + ], + 'operationType' => 'read', + 'systemTags' => [ + 'operationType' => 'get', + 'riskType' => 'none', + 'chargeType' => 'free', + 'abilityTreeNodes' => [ + 'FEATUREcccPBOQGO', + ], + ], + 'parameters' => [ + [ + 'name' => 'InstanceId', + 'in' => 'query', + 'schema' => [ + 'description' => '待获取技能组的呼叫中心实例ID。', + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + 'example' => '9cfad875-6260-4a53-ab6e-b13e3fb31f7d', + ], + ], + [ + 'name' => 'SkillGroupId', + 'in' => 'query', + 'style' => 'repeatList', + 'schema' => [ + 'description' => '技能组ID。', + 'type' => 'array', + 'items' => [ + 'type' => 'string', + ], + 'required' => false, + 'example' => '0ee27b3b-6765-499a-a741-61b16a901e51', + 'maxItems' => 500, + ], + ], + [ + 'name' => 'SkillGroupName', + 'in' => 'query', + 'style' => 'repeatList', + 'schema' => [ + 'description' => '技能组名称。', + 'type' => 'array', + 'items' => [ + 'type' => 'string', + ], + 'required' => false, + 'example' => '售前技能组', + 'maxItems' => 500, + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'type' => 'object', + 'properties' => [ + 'HttpStatusCode' => [ + 'description' => 'HTTP状态码', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '200', + ], + 'Code' => [ + 'description' => '响应码', + 'type' => 'string', + 'example' => 'OK', + ], + 'Message' => [ + 'description' => '响应信息', + 'type' => 'string', + 'example' => '无', + ], + 'RequestId' => [ + 'description' => '请求ID', + 'type' => 'string', + 'example' => '19D09CCC-F298-4124-849A-AFA217819011', + ], + 'Success' => [ + 'description' => '是否成功', + 'type' => 'boolean', + 'example' => 'true', + ], + 'SkillGroups' => [ + 'type' => 'object', + 'itemNode' => true, + 'properties' => [ + 'SkillGroup' => [ + 'description' => '获取的呼叫中心实例的技能组列表', + 'type' => 'array', + 'items' => [ + 'type' => 'object', + 'properties' => [ + 'RoutingStrategy' => [ + 'description' => '匹配方式', + 'type' => 'string', + 'example' => 'default', + ], + 'SkillGroupId' => [ + 'description' => '技能组唯一ID，系统自动生成的唯一标示符。', + 'type' => 'string', + 'example' => '0ee27b3b-6765-499a-a741-61b16a901e51', + ], + 'SkillGroupName' => [ + 'description' => '技能组名字，需要在所归属的呼叫中心实例中唯一。', + 'type' => 'string', + 'example' => 'Default', + ], + 'UserCount' => [ + 'description' => '归属于该技能组的座席数量', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '14', + ], + 'InstanceId' => [ + 'description' => '技能组所归属的呼叫中心实例ID', + 'type' => 'string', + 'example' => '9cfad875-6260-4a53-ab6e-b13e3fb31f7d', + ], + 'AccQueueName' => [ + 'description' => 'acc队列名字', + 'type' => 'string', + 'example' => 'AliQ_acc2631_0ee27b3b-6765-499a-a741-61b16a901e51', + ], + 'AccSkillGroupName' => [ + 'description' => 'acc技能组名字', + 'type' => 'string', + 'example' => 'AliS_acc2631_0ee27b3b-6765-499a-a741-61b16a901e51', + ], + 'SkillGroupDescription' => [ + 'description' => '技能组简单描述', + 'type' => 'string', + 'example' => '默认技能组', + ], + 'OutboundPhoneNumbers' => [ + 'type' => 'object', + 'itemNode' => true, + 'properties' => [ + 'PhoneNumber' => [ + 'description' => '技能组能否拨打外线以及拨打外线时所使用的电话号码', + 'type' => 'array', + 'items' => [ + 'type' => 'object', + 'properties' => [ + 'TestOnly' => [ + 'description' => '是否是测试号码', + 'type' => 'boolean', + 'example' => 'false', + ], + 'Trunks' => [ + 'description' => '电话号码的中继数量，即可同时支持几路通话，数据来源于大于。', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '1', + ], + 'RemainingTime' => [ + 'description' => '测试号码剩余的通话时间。单位为分钟。', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '0', + ], + 'Number' => [ + 'description' => '电话号码', + 'type' => 'string', + 'example' => '02566040852', + ], + 'InstanceId' => [ + 'description' => '电话号码所归属的呼叫中心实例ID', + 'type' => 'string', + 'example' => '9cfad875-6260-4a53-ab6e-b13e3fb31f7d', + ], + 'Usage' => [ + 'description' => '电话号码的用途，呼入（Inbound），呼出（Outbound），以及同时用于呼入和呼出（Bidirection）。', + 'type' => 'string', + 'example' => 'Inbound', + ], + 'AllowOutbound' => [ + 'description' => '是否允许外呼。', + 'type' => 'boolean', + 'example' => 'true', + ], + 'PhoneNumberDescription' => [ + 'description' => '电话号码的简单描述', + 'type' => 'string', + 'example' => 'Ali Telecom', + ], + 'PhoneNumberId' => [ + 'description' => '电话号码ID，系统自动生成的唯一标示符。', + 'type' => 'string', + 'example' => 'f49392e1-9714-42b1-a15a-9a2f0cd88ef1', + ], + ], + ], + ], + ], + ], + ], + ], + ], + ], + ], + ], + ], + ], + ], + 'responseDemo' => '[{"type":"json","example":"{\\n \\"Code\\": \\"OK\\",\\n \\"HttpStatusCode\\": 200,\\n \\"Message\\": \\"无\\",\\n \\"RequestId\\": \\"19D09CCC-F298-4124-849A-AFA217819011\\",\\n \\"Success\\": true,\\n \\"SkillGroups\\": {\\n \\"SkillGroup\\": [\\n {\\n \\"RoutingStrategy\\": \\"default\\",\\n \\"SkillGroupId\\": \\"0ee27b3b-6765-499a-a741-61b16a901e51\\",\\n \\"SkillGroupName\\": \\"Default\\",\\n \\"UserCount\\": 14,\\n \\"InstanceId\\": \\"9cfad875-6260-4a53-ab6e-b13e3fb31f7d\\",\\n \\"AccQueueName\\": \\"AliQ_acc2631_0ee27b3b-6765-499a-a741-61b16a901e51\\",\\n \\"SkillGroupDescription\\": \\"默认技能组\\",\\n \\"AccSkillGroupName\\": \\"AliS_acc2631_0ee27b3b-6765-499a-a741-61b16a901e51\\",\\n \\"OutboundPhoneNumbers\\": {\\n \\"PhoneNumber\\": [\\n {\\n \\"TestOnly\\": false,\\n \\"Trunks\\": 1,\\n \\"Number\\": \\"02566040852\\",\\n \\"RemainingTime\\": 0,\\n \\"InstanceId\\": \\"9cfad875-6260-4a53-ab6e-b13e3fb31f7d\\",\\n \\"PhoneNumberDescription\\": \\"Ali Telecom\\",\\n \\"AllowOutbound\\": true,\\n \\"Usage\\": \\"Inbound\\",\\n \\"PhoneNumberId\\": \\"f49392e1-9714-42b1-a15a-9a2f0cd88ef1\\"\\n }\\n ]\\n }\\n }\\n ]\\n }\\n}","errorExample":""},{"type":"xml","example":"<ListSkillGroupsResponse>\\r\\n <HttpStatusCode>200</HttpStatusCode>\\r\\n <RequestId>19D09CCC-F298-4124-849A-AFA217819011</RequestId>\\r\\n <SkillGroups>\\r\\n <SkillGroup>\\r\\n <UserCount>4</UserCount>\\r\\n <AccSkillGroupName>AliS_acc2631_bb009681-b660-49fa-8ae3-3b84899f46b0</AccSkillGroupName>\\r\\n <OutboundPhoneNumbers>\\r\\n </OutboundPhoneNumbers>\\r\\n <SkillGroupDescription/>\\r\\n <InstanceId>9cfad875-6260-4a53-ab6e-b13e3fb31f7d</InstanceId>\\r\\n <SkillGroupName>售前技能组</SkillGroupName>\\r\\n <AccQueueName>AliQ_acc2631_bb009681-b660-49fa-8ae3-3b84899f46b0</AccQueueName>\\r\\n <SkillGroupId>bb009681-b660-49fa-8ae3-3b84899f46b0</SkillGroupId>\\r\\n </SkillGroup>\\r\\n <SkillGroup>\\r\\n <UserCount>14</UserCount>\\r\\n <AccSkillGroupName>AliS_acc2631_0ee27b3b-6765-499a-a741-61b16a901e51</AccSkillGroupName>\\r\\n <OutboundPhoneNumbers>\\r\\n <PhoneNumber>\\r\\n <PhoneNumberId>f49392e1-9714-42b1-a15a-9a2f0cd88ef1</PhoneNumberId>\\r\\n <Trunks>1</Trunks>\\r\\n <AllowOutbound>true</AllowOutbound>\\r\\n <Number>02566040852</Number>\\r\\n <InstanceId>9cfad875-6260-4a53-ab6e-b13e3fb31f7d</InstanceId>\\r\\n <TestOnly>false</TestOnly>\\r\\n <PhoneNumberDescription>Ali Telecom</PhoneNumberDescription>\\r\\n <Usage>Bidirection</Usage>\\r\\n <RemainingTime>0</RemainingTime>\\r\\n </PhoneNumber>\\r\\n </OutboundPhoneNumbers>\\r\\n <SkillGroupDescription>默认技能组</SkillGroupDescription>\\r\\n <InstanceId>9cfad875-6260-4a53-ab6e-b13e3fb31f7d</InstanceId>\\r\\n <SkillGroupName>Default</SkillGroupName>\\r\\n <AccQueueName>AliQ_acc2631_0ee27b3b-6765-499a-a741-61b16a901e51</AccQueueName>\\r\\n <SkillGroupId>0ee27b3b-6765-499a-a741-61b16a901e51</SkillGroupId>\\r\\n </SkillGroup>\\r\\n </SkillGroups>\\r\\n <Success>true</Success>\\r\\n <Code>OK</Code>\\r\\n</ListSkillGroupsResponse>","errorExample":""}]', + 'title' => '获取呼叫中心实例的所有技能组', + 'requestParamsDescription' => ' ', + 'responseParamsDescription' => ' ', + 'extraInfo' => ' ', + ], + 'ListSkillGroupsOfUser' => [ + 'summary' => '调用ListSkillGroupsOfUser获取坐席所归属的技能组列表。', + 'methods' => [ + 'post', + 'get', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + [ + 'BearerToken' => [], + ], + ], + 'operationType' => 'read', + 'systemTags' => [ + 'operationType' => 'get', + 'riskType' => 'none', + 'chargeType' => 'free', + 'abilityTreeNodes' => [ + 'FEATUREcccPBOQGO', + ], + ], + 'parameters' => [ + [ + 'name' => 'InstanceId', + 'in' => 'query', + 'schema' => [ + 'description' => '呼叫中心实例ID', + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + 'example' => '9cfad875-6260-4a53-ab6e-b13e3fb3xxxx', + ], + ], + [ + 'name' => 'UserId', + 'in' => 'query', + 'schema' => [ + 'description' => '待获取技能组列表的用户ID。'."\n" + ."\n" + .'注意这里是RAM子账号在呼叫中心实例的唯一标识并非RamId，即UUID。', + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + 'example' => 'c8b21767-bd0e-4a6e-937e-c46cd07fxxxx', + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'type' => 'object', + 'properties' => [ + 'HttpStatusCode' => [ + 'description' => 'HTTP状态码', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '200', + ], + 'Code' => [ + 'description' => '响应码', + 'type' => 'string', + 'example' => 'OK', + ], + 'Message' => [ + 'description' => '响应信息', + 'type' => 'string', + 'example' => '无', + ], + 'RequestId' => [ + 'description' => '请求ID', + 'type' => 'string', + 'example' => 'E35B41EA-C06C-44D6-8BE9-9FE8960641FD', + ], + 'Success' => [ + 'description' => '是否成功', + 'type' => 'boolean', + 'example' => 'true', + ], + 'SkillLevels' => [ + 'type' => 'object', + 'itemNode' => true, + 'properties' => [ + 'SkillLevel' => [ + 'description' => '用户所属的技能组列表', + 'type' => 'array', + 'items' => [ + 'type' => 'object', + 'properties' => [ + 'SkillLevelId' => [ + 'description' => '技能级别唯一ID，系统自动生成的唯一标示符。', + 'type' => 'string', + 'example' => '116786', + ], + 'Level' => [ + 'description' => '技能级别', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '5', + ], + 'Skill' => [ + 'description' => '技能', + 'type' => 'object', + 'properties' => [ + 'InstanceId' => [ + 'description' => '技能组所归属的呼叫中心实例ID', + 'type' => 'string', + 'example' => '9cfad875-6260-4a53-ab6e-b13e3fb3xxxx', + ], + 'RoutingStrategy' => [ + 'description' => '匹配方式', + 'type' => 'string', + 'example' => 'default', + ], + 'SkillGroupDescription' => [ + 'description' => '技能组简单描述', + 'type' => 'string', + 'example' => '售后技术支持人员使用', + ], + 'SkillGroupName' => [ + 'description' => '技能组名字，需要在所归属的呼叫中心实例中唯一。', + 'type' => 'string', + 'example' => '售后技术支持技能组', + ], + 'SkillGroupId' => [ + 'description' => '技能组唯一ID，系统自动生成的唯一标示符。', + 'type' => 'string', + 'example' => '0ead7334-83e7-42a0-a5bd-c2ef9f18xxxx', + ], + 'OutboundPhoneNumbers' => [ + 'type' => 'object', + 'itemNode' => true, + 'properties' => [ + 'PhoneNumber' => [ + 'description' => '技能组能否拨打外线以及拨打外线时所使用的电话号码', + 'type' => 'array', + 'items' => [ + 'type' => 'object', + 'properties' => [ + 'TestOnly' => [ + 'description' => '是否是测试号码', + 'type' => 'boolean', + 'example' => 'false', + ], + 'Trunks' => [ + 'description' => '电话号码的中继数量，即可同时支持几路通话，数据来源于大于。', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '1', + ], + 'RemainingTime' => [ + 'description' => '测试号码剩余的通话时间。单位为分钟。', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '0', + ], + 'Number' => [ + 'description' => '电话号码', + 'type' => 'string', + 'example' => '0108648xxxx', + ], + 'City' => [ + 'description' => '号码归属地市。', + 'type' => 'string', + 'example' => '北京', + ], + 'InstanceId' => [ + 'description' => '电话号码所归属的呼叫中心实例ID', + 'type' => 'string', + 'example' => '9cfad875-6260-4a53-ab6e-b13e3fb31f7d', + ], + 'Usage' => [ + 'description' => '电话号码的用途，呼入，呼出，已经同时用于呼入和呼出。 Inbound, Outbound, Bidirection。上述值由枚举类型PhoneNumberType定义。该值的结果取决于1）大于的设置，比如400号码不允许外呼 2）呼叫中心实例的设置。电话号码一般都允许内呼，如果不允许内呼，可以1）由大于做设置，用户拨打该号码时听到提示音 2）该号码不连接人和联系流IVR，但是ACC不建议这么做。', + 'type' => 'string', + 'example' => 'Bidirection', + ], + 'AllowOutbound' => [ + 'description' => '是否允许外呼，结果取决于1）大于的设置，比如400号码不允许外呼 2）呼叫中心实例的设置。电话号码一般都允许内呼，如果不允许内呼，可以1）由大于做设置，用户拨打该号码时听到提示音 2）该号码不绑定联系流IVR，但是ACC不建议这么做。', + 'type' => 'boolean', + 'example' => 'true', + ], + 'PhoneNumberDescription' => [ + 'description' => '电话号码的简单描述', + 'type' => 'string', + 'example' => 'Ali Telecom', + ], + 'Province' => [ + 'description' => '号码归属地省。', + 'type' => 'string', + 'example' => '北京', + ], + 'PhoneNumberId' => [ + 'description' => '电话号码ID，系统自动生成的唯一标示符。', + 'type' => 'string', + 'example' => '2ead4b47-db37-43b3-8e32-ae71d81620af', + ], + ], + ], + ], + ], + ], + ], + ], + ], + ], + ], + ], + ], + ], + ], + ], + ], + 'responseDemo' => '[{"type":"json","example":"{\\n \\"HttpStatusCode\\": 200,\\n \\"Code\\": \\"OK\\",\\n \\"Message\\": \\"无\\",\\n \\"RequestId\\": \\"E35B41EA-C06C-44D6-8BE9-9FE8960641FD\\",\\n \\"Success\\": true,\\n \\"SkillLevels\\": {\\n \\"SkillLevel\\": [\\n {\\n \\"SkillLevelId\\": \\"116786\\",\\n \\"Level\\": 5,\\n \\"Skill\\": {\\n \\"InstanceId\\": \\"9cfad875-6260-4a53-ab6e-b13e3fb3xxxx\\",\\n \\"RoutingStrategy\\": \\"default\\",\\n \\"SkillGroupDescription\\": \\"售后技术支持人员使用\\",\\n \\"SkillGroupName\\": \\"售后技术支持技能组\\",\\n \\"SkillGroupId\\": \\"0ead7334-83e7-42a0-a5bd-c2ef9f18xxxx\\",\\n \\"OutboundPhoneNumbers\\": {\\n \\"PhoneNumber\\": [\\n {\\n \\"TestOnly\\": false,\\n \\"Trunks\\": 1,\\n \\"RemainingTime\\": 0,\\n \\"Number\\": \\"0108648xxxx\\",\\n \\"City\\": \\"北京\\",\\n \\"InstanceId\\": \\"9cfad875-6260-4a53-ab6e-b13e3fb31f7d\\",\\n \\"Usage\\": \\"Bidirection\\",\\n \\"AllowOutbound\\": true,\\n \\"PhoneNumberDescription\\": \\"Ali Telecom\\",\\n \\"Province\\": \\"北京\\",\\n \\"PhoneNumberId\\": \\"2ead4b47-db37-43b3-8e32-ae71d81620af\\"\\n }\\n ]\\n }\\n }\\n }\\n ]\\n }\\n}","errorExample":""},{"type":"xml","example":"<ListSkillGroupsOfUserResponse>\\r\\n <HttpStatusCode>200</HttpStatusCode>\\r\\n <RequestId>E35B41EA-C06C-44D6-8BE9-9FE8960641FD</RequestId>\\r\\n <Success>true</Success>\\r\\n <Code>OK</Code>\\r\\n <SkillLevels>\\r\\n <SkillLevel>\\r\\n <SkillLevelId>121145</SkillLevelId>\\r\\n <Skill>\\r\\n <OutboundPhoneNumbers>\\r\\n <PhoneNumber>\\r\\n <PhoneNumberId>2ead4b47-db37-43b3-8e32-ae71d81620af</PhoneNumberId>\\r\\n <Trunks>1</Trunks>\\r\\n <AllowOutbound>true</AllowOutbound>\\r\\n <Number>01086486105</Number>\\r\\n <InstanceId>9cfad875-6260-4a53-ab6e-b13e3fb31f7d</InstanceId>\\r\\n <TestOnly>false</TestOnly>\\r\\n <PhoneNumberDescription>Ali Telecom</PhoneNumberDescription>\\r\\n <Province>北京</Province>\\r\\n <City>北京</City>\\r\\n <Usage>Bidirection</Usage>\\r\\n <RemainingTime>0</RemainingTime>\\r\\n </PhoneNumber>\\r\\n </OutboundPhoneNumbers>\\r\\n <SkillGroupDescription>售后技术支持人员使用</SkillGroupDescription>\\r\\n <InstanceId>9cfad875-6260-4a53-ab6e-b13e3fb31f7d</InstanceId>\\r\\n <SkillGroupName>售后技术支持技能组</SkillGroupName>\\r\\n <SkillGroupId>0ead7334-83e7-42a0-a5bd-c2ef9f18ef28</SkillGroupId>\\r\\n </Skill>\\r\\n <Level>5</Level>\\r\\n </SkillLevel>\\r\\n <SkillLevel>\\r\\n <SkillLevelId>116786</SkillLevelId>\\r\\n <Skill>\\r\\n <OutboundPhoneNumbers>\\r\\n <PhoneNumber>\\r\\n <PhoneNumberId>f49392e1-9714-42b1-a15a-9a2f0cd88ef1</PhoneNumberId>\\r\\n <Trunks>1</Trunks>\\r\\n <AllowOutbound>true</AllowOutbound>\\r\\n <Number>02566040852</Number>\\r\\n <InstanceId>9cfad875-6260-4a53-ab6e-b13e3fb31f7d</InstanceId>\\r\\n <TestOnly>false</TestOnly>\\r\\n <PhoneNumberDescription>Ali Telecom</PhoneNumberDescription>\\r\\n <Usage>Bidirection</Usage>\\r\\n <RemainingTime>0</RemainingTime>\\r\\n </PhoneNumber>\\r\\n </OutboundPhoneNumbers>\\r\\n <SkillGroupDescription>默认技能组</SkillGroupDescription>\\r\\n <InstanceId>9cfad875-6260-4a53-ab6e-b13e3fb31f7d</InstanceId>\\r\\n <SkillGroupName>Default</SkillGroupName>\\r\\n <SkillGroupId>0ee27b3b-6765-499a-a741-61b16a901e51</SkillGroupId>\\r\\n </Skill>\\r\\n <Level>5</Level>\\r\\n </SkillLevel>\\r\\n </SkillLevels>\\r\\n</ListSkillGroupsOfUserResponse>","errorExample":""}]', + 'title' => '获取坐席所归属的技能组列表', + 'requestParamsDescription' => ' ', + 'responseParamsDescription' => ' ', + 'extraInfo' => ' ', + ], + 'RemoveUsersFromSkillGroup' => [ + 'summary' => '调用RemoveUsersFromSkillGroup从一个技能组中移除用户。', + 'methods' => [ + 'post', + 'get', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + [ + 'BearerToken' => [], + ], + ], + 'operationType' => 'readAndWrite', + 'deprecated' => false, + 'systemTags' => [ + 'operationType' => 'get', + 'riskType' => 'none', + 'chargeType' => 'free', + 'abilityTreeNodes' => [ + 'FEATUREcccD5GAHN', + ], + ], + 'parameters' => [ + [ + 'name' => 'InstanceId', + 'in' => 'query', + 'schema' => [ + 'description' => '待移除用户的呼叫中心实例ID', + 'type' => 'string', + 'required' => true, + 'example' => '18b4f6bd-12f7-4ab6-91d1-bf43b854f35c', + ], + ], + [ + 'name' => 'SkillGroupId', + 'in' => 'query', + 'schema' => [ + 'description' => '待移除用户的技能组ID', + 'type' => 'string', + 'required' => true, + 'example' => 'b9458ffa-b3aa-4747-acb0-f0c8acbabe95', + ], + ], + [ + 'name' => 'UserId', + 'in' => 'query', + 'style' => 'repeatList', + 'schema' => [ + 'description' => '待移除的技能组中的用户ID。'."\n" + ."\n" + .'**UserId.1**意为只移除一个坐席，如果移除多个，则需要传多个，例如 UserId.1、UserId.2、UserId.3，以此类推。注意这里是RAM子账号在呼叫中心实例的唯一标识并非RamId，即UUID。', + 'type' => 'array', + 'items' => [ + 'type' => 'string', + ], + 'required' => true, + 'example' => 'ad7dea7f-c735-4f00-a725-7278d7e802dd', + 'maxItems' => 99, + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'type' => 'object', + 'properties' => [ + 'HttpStatusCode' => [ + 'description' => 'HTTP状态码', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '200', + ], + 'Code' => [ + 'description' => '响应码', + 'type' => 'string', + 'example' => 'OK', + ], + 'Message' => [ + 'description' => '响应信息', + 'type' => 'string', + 'example' => '无', + ], + 'RequestId' => [ + 'description' => '请求ID', + 'type' => 'string', + 'example' => 'AF9834D8-6D09-4A1B-BADB-B019D9D444C8', + ], + 'Success' => [ + 'description' => '是否成功', + 'type' => 'boolean', + 'example' => 'true', + ], + ], + ], + ], + ], + 'errorCodes' => [], + 'responseDemo' => '[{"type":"json","example":"{\\n \\"HttpStatusCode\\": 200,\\n \\"Code\\": \\"OK\\",\\n \\"Message\\": \\"无\\",\\n \\"RequestId\\": \\"AF9834D8-6D09-4A1B-BADB-B019D9D444C8\\",\\n \\"Success\\": true\\n}","errorExample":""},{"type":"xml","example":"<RemoveUsersFromSkillGroupResponse>\\r\\n <HttpStatusCode>200</HttpStatusCode>\\r\\n <RequestId>AF9834D8-6D09-4A1B-BADB-B019D9D444C8</RequestId>\\r\\n <Success>true</Success>\\r\\n <Code>OK</Code>\\r\\n</RemoveUsersFromSkillGroupResponse>","errorExample":""}]', + 'title' => '从一个技能组中移除用户', + ], + 'ListOutboundPhoneNumberOfUser' => [ + 'summary' => '调用ListOutboundPhoneNumberOfUser获取坐席的所有外呼电话列表，包含个人外呼号码及所属技能组外呼号码。', + 'methods' => [ + 'post', + 'get', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + [ + 'BearerToken' => [], + ], + ], + 'operationType' => 'read', + 'deprecated' => false, + 'systemTags' => [ + 'operationType' => 'get', + 'riskType' => 'none', + 'chargeType' => 'free', + 'abilityTreeNodes' => [ + 'FEATUREcccD5GAHN', + ], + ], + 'parameters' => [ + [ + 'name' => 'InstanceId', + 'in' => 'query', + 'schema' => [ + 'description' => '呼叫中心实例ID', + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + 'example' => '9cfad875-6260-4a53-ab6e-b13e3fb3****', + ], + ], + [ + 'name' => 'UserId', + 'in' => 'query', + 'schema' => [ + 'description' => '待获取外呼号码列表的用户ID。'."\n" + ."\n" + .'> 这里是RAM子账号在呼叫中心实例的唯一标识并非RamId，即UUID。', + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + 'example' => 'c8b21767-bd0e-4a6e-937e-c46cd07f****', + ], + ], + [ + 'name' => 'PageNumber', + 'in' => 'query', + 'schema' => [ + 'description' => '分页序号', + 'type' => 'integer', + 'format' => 'int32', + 'required' => false, + 'example' => '1', + ], + ], + [ + 'name' => 'PageSize', + 'in' => 'query', + 'schema' => [ + 'description' => '分页大小', + 'type' => 'integer', + 'format' => 'int32', + 'required' => false, + 'example' => '10', + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'type' => 'object', + 'properties' => [ + 'HttpStatusCode' => [ + 'description' => 'HTTP状态码', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '200', + ], + 'Code' => [ + 'description' => '响应码', + 'type' => 'string', + 'example' => 'OK', + ], + 'Message' => [ + 'description' => '响应信息', + 'type' => 'string', + 'example' => '无', + ], + 'RequestId' => [ + 'description' => '请求ID', + 'type' => 'string', + 'example' => 'DB6F6562-C76A-4A4D-892A-F33F638C058D', + ], + 'Success' => [ + 'description' => '是否成功', + 'type' => 'boolean', + 'example' => 'true', + ], + 'NumberList' => [ + 'type' => 'object', + 'itemNode' => true, + 'properties' => [ + 'Number' => [ + 'type' => 'array', + 'items' => [ + 'description' => '真实外呼号码列表。', + 'type' => 'string', + 'example' => '["05712823****"]', + ], + ], + ], + ], + 'OutboundPhoneNumbers' => [ + 'type' => 'object', + 'itemNode' => true, + 'properties' => [ + 'PhoneNumber' => [ + 'description' => '获取到的坐席拨打外线时电话号码', + 'type' => 'array', + 'items' => [ + 'type' => 'object', + 'properties' => [ + 'PrivateFlag' => [ + 'description' => '标识该号码是否为个人外呼号码。', + 'type' => 'boolean', + 'example' => 'true', + ], + 'TestOnly' => [ + 'description' => '是否是测试号码。', + 'type' => 'boolean', + 'example' => 'false', + ], + 'SipTelX' => [ + 'description' => 'sip虚拟号码', + 'type' => 'string', + 'example' => '1302015****', + ], + 'RemainingTime' => [ + 'description' => '测试号码剩余的通话时间。单位为分钟。', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '60', + ], + 'City' => [ + 'description' => '号码归属地市。', + 'type' => 'string', + 'example' => '北京', + ], + 'InstanceId' => [ + 'description' => '电话号码所归属的呼叫中心实例ID。', + 'type' => 'string', + 'example' => 'ade80092-03d9-4f4d-ad4f-ab8a247d****', + ], + 'AllowOutbound' => [ + 'description' => '是否允许外呼，结果取决于：'."\n" + ."\n" + .'- 大于的设置，比如400号码不允许外呼'."\n" + .'- 呼叫中心实例的设置'."\n" + ."\n" + .'> 电话号码一般都允许内呼，如果不允许内呼，可以1）由大于做设置，用户拨打该号码时听到提示音 2）该号码不绑定联系流IVR，但是ACC不建议这么做。', + 'type' => 'boolean', + 'example' => 'true', + ], + 'Usage' => [ + 'description' => '电话号码的用途，呼入（Inbound），呼出（Outbound），已经同时用于呼入和呼出（Bidirection）。上述值由枚举类型PhoneNumberType定义。'."\n" + ."\n" + .'该值的结果取决于：'."\n" + ."\n" + .'- 大于的设置，比如400号码不允许外呼'."\n" + .'- 呼叫中心实例的设置'."\n" + ."\n\n" + .'> 电话号码一般都允许内呼，如果不允许内呼，可以1）由大于做设置，用户拨打该号码时听到提示音 2）该号码不连接人和联系流IVR，但是ACC不建议这么做。', + 'type' => 'string', + 'example' => 'Bidirection', + ], + 'PhoneNumberId' => [ + 'description' => '电话号码ID，系统自动生成的唯一标示符。', + 'type' => 'string', + 'example' => '0010faaa-0c07-4421-8929-9ea6a051****', + ], + 'Trunks' => [ + 'description' => '电话号码的中继数量，即可同时支持几路通话，数据来源于大于。', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '30', + ], + 'Number' => [ + 'description' => '电话号码。', + 'type' => 'string', + 'example' => '05712823****', + ], + 'PhoneNumberDescription' => [ + 'description' => '电话号码的简单描述。', + 'type' => 'string', + 'example' => 'Ali Telecom', + ], + 'Province' => [ + 'description' => '号码归属地省。', + 'type' => 'string', + 'example' => '北京', + ], + 'PrivacyNumber' => [ + 'description' => '电话号码所绑定的虚拟号码关系。', + 'type' => 'object', + 'properties' => [ + 'Type' => [ + 'description' => '选择绑定虚拟号码的类型，包括**AXN**和**AXB**。', + 'type' => 'string', + 'example' => 'AXN', + ], + 'PoolId' => [ + 'description' => '虚拟号码所在池子ID。', + 'type' => 'string', + 'example' => '18b74553-484f-40c7-b6f9-81be0cbe****', + ], + 'SubId' => [ + 'description' => '类型为AXN，返回的绑定关系唯一标识，若类型为AXB，则此字段为空。', + 'type' => 'string', + 'example' => '6a5f6c7c2f774fb38b4aaf35c4e7****', + ], + 'PhoneNumber' => [ + 'description' => '绑定的呼叫中心号码。', + 'type' => 'string', + 'example' => '05712823****', + ], + 'PoolName' => [ + 'description' => '虚拟号码池名称。', + 'type' => 'string', + 'example' => '个人虚拟号码', + ], + 'BizId' => [ + 'description' => '第三方业务ID。', + 'type' => 'string', + 'example' => '4b32b62d3aae4d86a6c4bb26c3ee****', + ], + 'RegionNameCity' => [ + 'description' => '虚拟号码归属地市。', + 'type' => 'string', + 'example' => '上海市', + ], + 'Extra' => [ + 'description' => '其他参数，以Json字符串存入。', + 'type' => 'string', + 'example' => '{"name":"amy","cardno":"130226198001110819"}', + ], + 'TelX' => [ + 'description' => '选择AXN模式绑定的虚拟号码，若类型为AXB，则此字段为空。', + 'type' => 'string', + 'example' => '1302015****', + ], + ], + ], + ], + ], + ], + ], + ], + ], + ], + ], + ], + 'errorCodes' => [], + 'responseDemo' => '[{"type":"json","example":"{\\n \\"HttpStatusCode\\": 200,\\n \\"Code\\": \\"OK\\",\\n \\"Message\\": \\"无\\",\\n \\"RequestId\\": \\"DB6F6562-C76A-4A4D-892A-F33F638C058D\\",\\n \\"Success\\": true,\\n \\"NumberList\\": {\\n \\"Number\\": [\\n \\"[\\\\\\"05712823****\\\\\\"]\\"\\n ]\\n },\\n \\"OutboundPhoneNumbers\\": {\\n \\"PhoneNumber\\": [\\n {\\n \\"PrivateFlag\\": true,\\n \\"TestOnly\\": false,\\n \\"SipTelX\\": \\"1302015****\\",\\n \\"RemainingTime\\": 60,\\n \\"City\\": \\"北京\\",\\n \\"InstanceId\\": \\"ade80092-03d9-4f4d-ad4f-ab8a247d****\\",\\n \\"AllowOutbound\\": true,\\n \\"Usage\\": \\"Bidirection\\",\\n \\"PhoneNumberId\\": \\"0010faaa-0c07-4421-8929-9ea6a051****\\",\\n \\"Trunks\\": 30,\\n \\"Number\\": \\"05712823****\\",\\n \\"PhoneNumberDescription\\": \\"Ali Telecom\\",\\n \\"Province\\": \\"北京\\",\\n \\"PrivacyNumber\\": {\\n \\"Type\\": \\"AXN\\",\\n \\"PoolId\\": \\"18b74553-484f-40c7-b6f9-81be0cbe****\\",\\n \\"SubId\\": \\"6a5f6c7c2f774fb38b4aaf35c4e7****\\",\\n \\"PhoneNumber\\": \\"05712823****\\",\\n \\"PoolName\\": \\"个人虚拟号码\\",\\n \\"BizId\\": \\"4b32b62d3aae4d86a6c4bb26c3ee****\\",\\n \\"RegionNameCity\\": \\"上海市\\",\\n \\"Extra\\": \\"{\\\\\\"name\\\\\\":\\\\\\"amy\\\\\\",\\\\\\"cardno\\\\\\":\\\\\\"130226198001110819\\\\\\"}\\",\\n \\"TelX\\": \\"1302015****\\"\\n }\\n }\\n ]\\n }\\n}","errorExample":""},{"type":"xml","example":"<Message>无</Message>\\n<RequestId>DB6F6562-C76A-4A4D-892A-F33F638C058D</RequestId>\\n<HttpStatusCode>200</HttpStatusCode>\\n<NumberList>\\n <Number>[\\"05712823****\\"]</Number>\\n</NumberList>\\n<Code>OK</Code>\\n<OutboundPhoneNumbers>\\n <PhoneNumber>\\n <Usage>Bidirection</Usage>\\n <SipTelX>1302015****</SipTelX>\\n <AllowOutbound>true</AllowOutbound>\\n <TestOnly>false</TestOnly>\\n <Number>05712823****</Number>\\n <InstanceId>ade80092-03d9-4f4d-ad4f-ab8a247d****</InstanceId>\\n <PrivateFlag>true</PrivateFlag>\\n <RemainingTime>60</RemainingTime>\\n <City>北京</City>\\n <Trunks>30</Trunks>\\n <PhoneNumberId>0010faaa-0c07-4421-8929-9ea6a051****</PhoneNumberId>\\n <Province>北京</Province>\\n <PhoneNumberDescription>Ali Telecom</PhoneNumberDescription>\\n <PrivacyNumber>\\n <RegionNameCity>上海市</RegionNameCity>\\n <Type>AXN</Type>\\n <SubId>6a5f6c7c2f774fb38b4aaf35c4e7****</SubId>\\n <Extra>{\\"name\\":\\"amy\\",\\"cardno\\":\\"130226198001110819\\"}</Extra>\\n <PoolId>18b74553-484f-40c7-b6f9-81be0cbe****</PoolId>\\n <PoolName>个人虚拟号码</PoolName>\\n <PhoneNumber>05712823****</PhoneNumber>\\n <TelX>1302015****</TelX>\\n <BizId>4b32b62d3aae4d86a6c4bb26c3ee****</BizId>\\n </PrivacyNumber>\\n </PhoneNumber>\\n</OutboundPhoneNumbers>\\n<Success>true</Success>","errorExample":""}]', + 'title' => '获取坐席外呼号码', + 'requestParamsDescription' => ' ', + 'responseParamsDescription' => ' ', + 'extraInfo' => ' ', + ], + 'ListRecordings' => [ + 'summary' => '调用接口：ListRecordings 获取录音列表。', + 'methods' => [ + 'post', + 'get', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + [ + 'BearerToken' => [], + ], + ], + 'operationType' => 'read', + 'systemTags' => [ + 'operationType' => 'get', + 'riskType' => 'none', + 'chargeType' => 'free', + 'abilityTreeNodes' => [ + 'FEATUREcccD5GAHN', + ], + ], + 'parameters' => [ + [ + 'name' => 'StopTime', + 'in' => 'query', + 'schema' => [ + 'description' => '获取的历史数据的终止时间。缺省为0，代表截止到目前的时间。', + 'type' => 'integer', + 'format' => 'int64', + 'required' => false, + 'example' => '0', + ], + ], + [ + 'name' => 'InstanceId', + 'in' => 'query', + 'schema' => [ + 'description' => '呼叫中心实例ID', + 'type' => 'string', + 'required' => true, + 'example' => '9cfad875-6260-4a53-ab6e-b13e3fb31f7d ', + ], + ], + [ + 'name' => 'StartTime', + 'in' => 'query', + 'schema' => [ + 'description' => '获取的历史数据的起始时间。缺省为0，代表从当天的0时开始。', + 'type' => 'integer', + 'format' => 'int64', + 'required' => false, + 'example' => '0', + ], + ], + [ + 'name' => 'PhoneNumber', + 'in' => 'query', + 'schema' => [ + 'description' => '待获取数据的呼叫中心的电话号码', + 'type' => 'string', + 'required' => false, + 'example' => '01099998888', + ], + ], + [ + 'name' => 'AgentId', + 'in' => 'query', + 'schema' => [ + 'description' => '座席ID，对应于RamId', + 'type' => 'string', + 'required' => false, + 'example' => '2384025204570273452', + ], + ], + [ + 'name' => 'Criteria', + 'in' => 'query', + 'schema' => [ + 'description' => '搜索条件', + 'type' => 'string', + 'required' => false, + 'example' => '01099998888', + ], + ], + [ + 'name' => 'PageNumber', + 'in' => 'query', + 'schema' => [ + 'description' => '分页序号', + 'type' => 'integer', + 'format' => 'int32', + 'required' => true, + 'example' => '1', + ], + ], + [ + 'name' => 'PageSize', + 'in' => 'query', + 'schema' => [ + 'description' => '分页大小', + 'type' => 'integer', + 'format' => 'int32', + 'required' => true, + 'example' => '10', + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'type' => 'object', + 'properties' => [ + 'HttpStatusCode' => [ + 'description' => 'HTTP状态码'."\n" + ."\n", + 'type' => 'integer', + 'format' => 'int32', + 'example' => '200', + ], + 'Code' => [ + 'description' => '响应码'."\n" + ."\n", + 'type' => 'string', + 'example' => 'OK', + ], + 'Message' => [ + 'description' => '响应信息'."\n" + ."\n", + 'type' => 'string', + 'example' => '无', + ], + 'RequestId' => [ + 'description' => '请求ID'."\n" + ."\n", + 'type' => 'string', + 'example' => 'DE803553-8AA9-4B9D-9E4E-A82BC69EDCEE', + ], + 'Success' => [ + 'description' => '是否成功'."\n" + ."\n", + 'type' => 'boolean', + 'example' => 'true', + ], + 'Recordings' => [ + 'description' => '录音信息集合', + 'type' => 'object', + 'properties' => [ + 'PageNumber' => [ + 'description' => '分页序号', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '1', + ], + 'PageSize' => [ + 'description' => '分页大小', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '10', + ], + 'TotalCount' => [ + 'description' => '总条数', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '29', + ], + 'List' => [ + 'type' => 'object', + 'itemNode' => true, + 'properties' => [ + 'Recording' => [ + 'description' => '录音信息', + 'type' => 'array', + 'items' => [ + 'type' => 'object', + 'properties' => [ + 'ContactType' => [ + 'description' => '通话类型, 参考枚举类型 ContactType，Inbound 内呼, Outbound 外呼', + 'type' => 'string', + 'example' => 'Outbound', + ], + 'AgentId' => [ + 'description' => '座席ID，对应于RamId', + 'type' => 'string', + 'example' => '2384025204570273452', + ], + 'AgentName' => [ + 'description' => '座席名称', + 'type' => 'string', + 'example' => 'ccctest1', + ], + 'InstanceId' => [ + 'description' => '呼叫中心实例ID', + 'type' => 'string', + 'example' => '9cfad875-6260-4a53-ab6e-b13e3fb31f7d', + ], + 'FileName' => [ + 'description' => '录音文件名', + 'type' => 'string', + 'example' => '8420398402-45937.wav', + ], + 'CalledNumber' => [ + 'description' => '被叫电话', + 'type' => 'string', + 'example' => '1870169190889', + ], + 'StartTime' => [ + 'description' => '通话开始时间', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '1576295278000', + ], + 'FilePath' => [ + 'description' => '录音文件在OSS中的保存位置', + 'type' => 'string', + 'example' => 'oss://cloudcall-test/', + ], + 'ContactId' => [ + 'description' => '通话ID', + 'type' => 'string', + 'example' => '209887678', + ], + 'CallingNumber' => [ + 'description' => '主叫电话', + 'type' => 'string', + 'example' => '01099998888', + ], + 'Duration' => [ + 'description' => '通话时长', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '50', + ], + 'FileDescription' => [ + 'description' => '录音文件别名', + 'type' => 'string', + 'example' => '无', + ], + 'Channel' => [ + 'description' => '座席所在音轨标示', + 'type' => 'string', + 'example' => '无', + ], + ], + ], + ], + ], + ], + ], + ], + ], + ], + ], + ], + 'errorCodes' => [], + 'responseDemo' => '[{"type":"json","example":"{\\n \\"HttpStatusCode\\": 200,\\n \\"Code\\": \\"OK\\",\\n \\"Message\\": \\"无\\",\\n \\"RequestId\\": \\"DE803553-8AA9-4B9D-9E4E-A82BC69EDCEE\\",\\n \\"Success\\": true,\\n \\"Recordings\\": {\\n \\"PageNumber\\": 1,\\n \\"PageSize\\": 10,\\n \\"TotalCount\\": 29,\\n \\"List\\": {\\n \\"Recording\\": [\\n {\\n \\"ContactType\\": \\"Outbound\\",\\n \\"AgentId\\": \\"2384025204570273452\\",\\n \\"AgentName\\": \\"ccctest1\\",\\n \\"InstanceId\\": \\"9cfad875-6260-4a53-ab6e-b13e3fb31f7d\\",\\n \\"FileName\\": \\"8420398402-45937.wav\\",\\n \\"CalledNumber\\": \\"1870169190889\\",\\n \\"StartTime\\": 1576295278000,\\n \\"FilePath\\": \\"oss://cloudcall-test/\\",\\n \\"ContactId\\": \\"209887678\\",\\n \\"CallingNumber\\": \\"01099998888\\",\\n \\"Duration\\": 50,\\n \\"FileDescription\\": \\"无\\",\\n \\"Channel\\": \\"无\\"\\n }\\n ]\\n }\\n }\\n}","errorExample":""},{"type":"xml","example":"<Message>无</Message>\\n<RequestId>DE803553-8AA9-4B9D-9E4E-A82BC69EDCEE</RequestId>\\n<HttpStatusCode>200</HttpStatusCode>\\n<Recordings>\\n <TotalCount>29</TotalCount>\\n <PageSize>10</PageSize>\\n <PageNumber>1</PageNumber>\\n <List>\\n <Recording>\\n <FilePath>oss://cloudcall-test/</FilePath>\\n <CalledNumber>1870169190889</CalledNumber>\\n <ContactType>Outbound</ContactType>\\n <InstanceId>9cfad875-6260-4a53-ab6e-b13e3fb31f7d</InstanceId>\\n <FileName>8420398402-45937.wav</FileName>\\n <StartTime>1576295278000</StartTime>\\n <Duration>50</Duration>\\n <ContactId>209887678</ContactId>\\n <CallingNumber>1099998888</CallingNumber>\\n <AgentName>ccctest1</AgentName>\\n <AgentId>2384025204570273300</AgentId>\\n </Recording>\\n </List>\\n</Recordings>\\n<Code>OK</Code>\\n<Success>true</Success>","errorExample":""}]', + 'title' => '获取录音列表', + 'requestParamsDescription' => ' ', + 'responseParamsDescription' => ' ', + 'extraInfo' => ' ', + ], + 'ModifySkillGroupBasicInfo' => [ + 'summary' => '修改技能组基础信息,包括技能组名称、技能组描述、匹配模式、个人外呼号码标识等基础信息', + 'methods' => [ + 'post', + 'get', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + [ + 'BearerToken' => [], + ], + ], + 'operationType' => 'readAndWrite', + 'deprecated' => false, + 'systemTags' => [ + 'operationType' => 'update', + 'riskType' => 'none', + 'chargeType' => 'free', + 'abilityTreeNodes' => [ + 'FEATUREcccPBOQGO', + ], + ], + 'parameters' => [ + [ + 'name' => 'InstanceId', + 'in' => 'query', + 'schema' => [ + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + ], + ], + [ + 'name' => 'SkillGroupId', + 'in' => 'query', + 'schema' => [ + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + ], + ], + [ + 'name' => 'Name', + 'in' => 'query', + 'schema' => [ + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + ], + ], + [ + 'name' => 'Description', + 'in' => 'query', + 'schema' => [ + 'type' => 'string', + 'required' => false, + ], + ], + [ + 'name' => 'RoutingStrategy', + 'in' => 'query', + 'schema' => [ + 'type' => 'string', + 'required' => false, + ], + ], + [ + 'name' => 'AllowPrivateOutboundNumber', + 'in' => 'query', + 'schema' => [ + 'type' => 'boolean', + 'required' => false, + 'default' => 'false', + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'type' => 'object', + 'properties' => [ + 'HttpStatusCode' => [ + 'type' => 'integer', + 'format' => 'int32', + ], + 'Code' => [ + 'type' => 'string', + ], + 'Message' => [ + 'type' => 'string', + ], + 'RequestId' => [ + 'type' => 'string', + ], + 'Success' => [ + 'type' => 'boolean', + ], + ], + ], + ], + ], + ], + ], + 'endpoints' => [ + [ + 'regionId' => 'cn-shanghai', + 'endpoint' => 'ccc.cn-shanghai.aliyuncs.com', + ], + ], +]; |