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| author | Zhineng Li <[email protected]> | 2026-02-13 10:54:11 +0800 |
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| committer | Zhineng Li <[email protected]> | 2026-02-13 10:54:11 +0800 |
| commit | 7347bac4ab7e136157fc94777e6cf87ef9e08599 (patch) | |
| tree | 0dec367dac6e152161a6f7cc0dba6ebbef1f34a2 /data/zh_cn/aiccs/2019-10-15 | |
| download | acs-metadata-full-7347bac4ab7e136157fc94777e6cf87ef9e08599.tar.gz acs-metadata-full-7347bac4ab7e136157fc94777e6cf87ef9e08599.zip | |
first commitHEADv1.0.0+20260212main
Diffstat (limited to 'data/zh_cn/aiccs/2019-10-15')
| -rw-r--r-- | data/zh_cn/aiccs/2019-10-15/api-docs.php | 32186 |
1 files changed, 32186 insertions, 0 deletions
diff --git a/data/zh_cn/aiccs/2019-10-15/api-docs.php b/data/zh_cn/aiccs/2019-10-15/api-docs.php new file mode 100644 index 0000000..10cd3a0 --- /dev/null +++ b/data/zh_cn/aiccs/2019-10-15/api-docs.php @@ -0,0 +1,32186 @@ +<?php return [ + 'version' => '1.0', + 'info' => [ + 'style' => 'RPC', + 'product' => 'aiccs', + 'version' => '2019-10-15', + ], + 'directories' => [ + [ + 'id' => 208943, + 'title' => '通信智能体', + 'type' => 'directory', + 'children' => [ + 'QueryConversationDetailInfoNew', + 'ImportOneTaskPhoneNumber', + 'QueryAiVoiceAgentDetail', + 'PageQueryAgentList', + 'QueryConversationDetailInfo', + 'QueryAiCallDetailPage', + 'StopAiCallTask', + 'CancelAiCallDetails', + 'StartAiCallTask', + 'UpdateAiCallTask', + 'QueryAiCallTaskPage', + 'QueryAiCallTaskDetail', + 'ImportTaskNumberDatas', + 'CreateAiCallTask', + ], + ], + [ + 'id' => 200032, + 'title' => '通信智能引擎', + 'type' => 'directory', + 'children' => [ + 'LlmSmartCall', + 'LlmSmartCallEncrypt', + 'HangupOperate', + 'ListAvailableTts', + 'GetCallDialogContent', + ], + ], + [ + 'id' => 164279, + 'title' => '热线监控数据', + 'type' => 'directory', + 'children' => [ + 'GetHotlineServiceStatistics', + 'GetSkillGroupAndAgentStatusSummary', + 'GetDepartmentalLatitudeAgentStatus', + 'GetSkillGroupLatitudeState', + 'GetAgentBasisStatus', + 'GetAgentStatistics', + ], + ], + [ + 'id' => 164286, + 'title' => '在线监控数据', + 'type' => 'directory', + 'children' => [ + 'GetOnlineServiceVolume', + 'GetSeatInformation', + 'GetSkillGroupServiceCapability', + 'GetSkillGroupAgentStatusDetails', + 'GetOnlineSeatInformation', + 'GetQueueInformation', + ], + ], + [ + 'id' => 164293, + 'title' => '热线报表数据', + 'type' => 'directory', + 'children' => [ + 'GetSkillGroupStatusTotal', + 'GetAgentDetailReport', + ], + ], + [ + 'id' => 164296, + 'title' => '在线报表数据', + 'type' => 'directory', + 'children' => [ + 'GetSkillGroupServiceStatus', + 'GetAgentServiceStatus', + ], + ], + [ + 'id' => 164299, + 'title' => '坐席管理', + 'type' => 'directory', + 'children' => [ + 'CreateAgent', + 'DeleteAgent', + 'UpdateAgent', + 'GetAgent', + 'ListAgentBySkillGroupId', + 'GetHotlineAgentStatus', + 'RemoveAgentFromSkillGroup', + 'GetHotlineAgentDetail', + ], + ], + [ + 'id' => 164308, + 'title' => '技能组管理', + 'type' => 'directory', + 'children' => [ + 'CreateSkillGroup', + 'UpdateSkillGroup', + 'RemoveSkillGroup', + 'QuerySkillGroups', + 'ListSkillGroup', + 'GetDepGroupTreeData', + ], + ], + [ + 'id' => 164315, + 'title' => '部门管理', + 'type' => 'directory', + 'children' => [ + 'CreateDepartment', + 'GetAllDepartment', + 'DeleteDepartment', + 'UpdateDepartment', + ], + ], + [ + 'id' => 164333, + 'title' => '通道', + 'type' => 'directory', + 'children' => [ + 'GenerateWebSocketSign', + ], + ], + [ + 'id' => 164335, + 'title' => '通话详情', + 'type' => 'directory', + 'children' => [ + 'HotlineSessionQuery', + 'GetRecordData', + 'GetRecordUrl', + 'DescribeRecordData', + ], + ], + [ + 'id' => 164340, + 'title' => '数据统计', + 'type' => 'directory', + 'children' => [ + 'GetIndexCurrentValue', + 'GetAgentIndexRealTime', + 'GetHotlineAgentDetailReport', + 'GetHotlineGroupDetailReport', + ], + ], + [ + 'id' => 164345, + 'title' => '会话数据', + 'type' => 'directory', + 'children' => [ + 'QueryTouchList', + 'GetCustomerInfo', + 'GetHotlineMessageLog', + 'GetHotlineCallAction', + ], + ], + [ + 'id' => 164350, + 'title' => '机器人外呼', + 'type' => 'directory', + 'children' => [ + 'RobotCall', + 'ListRobotCallDialog', + 'ListAiccsRobot', + 'ListRobotParams', + 'GetCallSoundRecord', + 'ListRobotNode', + ], + ], + [ + 'id' => 164357, + 'title' => '机器人外呼任务', + 'type' => 'directory', + 'children' => [ + 'CreateTask', + 'AttachTask', + 'StartTask', + 'StopTask', + 'CancelTask', + 'ListTask', + 'ListTaskDetail', + 'ListDialog', + ], + ], + [ + 'id' => 164366, + 'title' => '智能语音交互', + 'type' => 'directory', + 'children' => [ + 'SendCcoSmartCall', + 'SendCcoSmartCallOperate', + ], + ], + [ + 'id' => 164370, + 'title' => '智能外呼任务', + 'type' => 'directory', + 'children' => [ + 'CreateAiOutboundTask', + 'CreateAiOutboundTaskBatch', + 'DeleteAiOutboundTask', + 'GetAiOutboundTaskBizData', + 'GetAiOutboundTaskExecDetail', + 'GetAiOutboundTaskDetail', + 'UpdateAiOutboundTask', + 'InsertAiOutboundPhoneNums', + 'GetAiOutboundTaskProgress', + 'StopAiOutboundTask', + 'TerminateAiOutboundTask', + 'GetAiOutboundTaskList', + 'StartAiOutboundTask', + ], + ], + [ + 'id' => 164384, + 'title' => '号码管理', + 'type' => 'directory', + 'children' => [ + 'AddHotlineNumber', + 'DeleteHotlineNumber', + 'ResetHotlineNumber', + 'QueryHotlineNumber', + 'GetConfigNumList', + ], + ], + [ + 'id' => 164813, + 'title' => '话务管理', + 'type' => 'directory', + 'children' => [ + 'AnswerCall', + 'FinishHotlineService', + 'GetNumLocation', + 'GetRtcToken', + 'HangupCall', + 'ListHotlineRecord', + 'ListOutboundPhoneNumber', + 'MakeDoubleCall', + 'SendHotlineHeartBeat', + 'StartCall', + 'StartHotlineService', + 'SuspendHotlineService', + ], + ], + [ + 'id' => 165936, + 'title' => '其他', + 'type' => 'directory', + 'children' => [ + 'AddOuterAccount', + 'AiccsSmartCall', + 'AiccsSmartCallOperate', + 'BatchCreateQualityProjects', + 'ChangeChatAgentStatus', + 'ChangeQualityProjectStatus', + 'CreateOutboundTask', + 'CreateQualityProject', + 'CreateQualityRule', + 'CreateThirdSsoAgent', + 'DeleteOutboundTask', + 'DeleteOuterAccount', + 'DeleteQualityProject', + 'DeleteQualityRule', + 'EditQualityProject', + 'EditQualityRule', + 'EditQualityRuleTag', + 'EncryptPhoneNum', + 'FetchCall', + 'GetAgentById', + 'GetHotlineRuntimeInfo', + 'GetHotlineWaitingNumber', + 'GetInstanceList', + 'GetMcuLvsIp', + 'GetOutbounNumList', + 'GetQualityProjectDetail', + 'GetQualityProjectList', + 'GetQualityProjectLog', + 'GetQualityResult', + 'GetQualityRuleDetail', + 'GetQualityRuleList', + 'GetQualityRuleTagList', + 'HangUpDoubleCall', + 'HangupThirdCall', + 'HoldCall', + 'InsertTaskDetail', + 'JoinThirdCall', + 'ListChatRecordDetail', + 'ListHotlineRecordDetail', + 'ListRoles', + 'MakeCall', + 'QueryHotlineInQueue', + 'QueryOutboundTask', + 'QueryTaskDetail', + 'QueryTickets', + 'RestartOutboundTask', + 'StartCallV2', + 'StartChatWork', + 'StartMicroOutbound', + 'SuspendOutboundTask', + 'UpdateOuterAccount', + 'TransferCallToSkillGroup', + 'AddSkillGroup', + 'DeleteSkillGroup', + ], + ], + ], + 'components' => [ + 'schemas' => [], + ], + 'apis' => [ + 'QueryConversationDetailInfoNew' => [ + 'summary' => '查询通信智能体呼叫任务明细信息和通话详情信息。', + 'methods' => [ + 'post', + 'get', + ], + 'schemes' => [ + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + ], + 'operationType' => 'read', + 'deprecated' => false, + 'systemTags' => [ + 'operationType' => 'get', + 'riskType' => 'none', + 'chargeType' => 'free', + 'autoTest' => true, + 'tenantRelevance' => 'tenant', + ], + 'parameters' => [ + [ + 'name' => 'TaskId', + 'in' => 'query', + 'schema' => [ + 'description' => '任务ID。在[**呼叫任务管理**](https://aiccs.console.aliyun.com/agent/task)界面查看任务ID或通过[QueryAiCallTaskPage](~~2926799~~)接口获取任务ID。', + 'type' => 'string', + 'required' => true, + 'example' => '138************', + ], + ], + [ + 'name' => 'DetailId', + 'in' => 'query', + 'schema' => [ + 'description' => '任务明细ID。在[**呼叫任务管理**](https://aiccs.console.aliyun.com/agent/task)>**详情**>**执行记录**>**已完成**>**通话详情**界面左上角查看任务明细ID或通过[QueryAiCallDetailPage](~~2926853~~)接口获取任务明细ID。', + 'type' => 'string', + 'required' => false, + 'example' => '9662*************', + ], + ], + [ + 'name' => 'CallId', + 'in' => 'query', + 'schema' => [ + 'description' => '通话唯一 ID。', + 'type' => 'string', + 'required' => false, + 'example' => '1552********^1420********', + ], + ], + [ + 'name' => 'OutId', + 'in' => 'query', + 'schema' => [ + 'description' => '预留给外部传入的业务流水号，可用唯一 ID 做业务关联。', + 'type' => 'string', + 'required' => false, + 'example' => '123******', + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'type' => 'object', + 'properties' => [ + 'AccessDeniedDetail' => [ + 'description' => '访问被拒绝的详细原因。', + 'type' => 'string', + 'example' => 'None', + ], + 'Message' => [ + 'description' => '状态码描述。 ', + 'type' => 'string', + 'example' => 'success', + ], + 'RequestId' => [ + 'description' => '请求ID。', + 'type' => 'string', + 'example' => 'D9CB3933-9FE3-4870-BA8E-2BEE91B69D23', + ], + 'Data' => [ + 'description' => '返回结果数据。', + 'type' => 'object', + 'properties' => [ + 'CallerPhone' => [ + 'description' => '主叫号码', + 'type' => 'string', + 'example' => '0571*******', + ], + 'Options' => [ + 'description' => '运行时用到的变量信息，会以Key-Value的形式存储在该字段中。', + 'type' => 'string', + 'example' => '{'."\n" + .' "date": "666",'."\n" + .' "phoneNumber": "777",'."\n" + .' "distance": "555",'."\n" + .' "mendian": "444",'."\n" + .' "sex": "男",'."\n" + .' "name": "111",'."\n" + .' "age": "222"'."\n" + .'}', + ], + 'CallResult' => [ + 'description' => '外呼结果。取值：'."\n" + .'- CALL_FORWARDING：呼叫转移。'."\n" + .'- INCOMING_CALL_BARRED：限制呼入。'."\n" + .'- CALL_REJECTED：拒接。'."\n" + .'- ANSWERED：用户接通。'."\n" + .'- USER_BUSY：被叫忙。'."\n" + .'- POWERED_OFF：关机。'."\n" + .'- NO_USER_RESPONSE：不在服务区。'."\n" + .'- OPERATOR_BLOCK：运营商拦截。'."\n" + .'- OTHERS：其他状态。'."\n" + .'- SUSPEND：停机。'."\n" + .'- CANCEL：主叫取消。'."\n" + .'- INVALID_NUMBER：空号。'."\n" + .'- UNAVAILABLE：暂时无法接通。'."\n" + .'- NETWORK_BUSY：网络忙。'."\n" + .'- NO_ANSWER：无应答。', + 'type' => 'string', + 'example' => 'ANSWERED', + ], + 'StatusMsg' => [ + 'description' => '运营商返回的呼叫状态信息。', + 'type' => 'string', + 'example' => '呼叫结束（双呼）', + ], + 'ConversationTurnCount' => [ + 'description' => '对话轮次。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '23', + ], + 'TaskId' => [ + 'description' => '任务ID。', + 'type' => 'string', + 'example' => '138************', + ], + 'StartCallTime' => [ + 'description' => '开始呼叫时间，时间戳，单位：毫秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '1286987391', + ], + 'StatusCode' => [ + 'description' => '呼叫状态码。在语音服务[呼叫状态码](~~112804~~)中查看。', + 'type' => 'string', + 'example' => '200005', + ], + 'CalledPhone' => [ + 'description' => '被叫号码', + 'type' => 'string', + 'example' => '130********', + ], + 'Variables' => [ + 'description' => '通话变量信息。', + 'type' => 'array', + 'items' => [ + 'description' => '通话变量信息。', + 'type' => 'object', + 'properties' => [ + 'Required' => [ + 'description' => '是否必填', + 'type' => 'boolean', + 'example' => 'false', + ], + 'Value' => [ + 'description' => '变量值', + 'type' => 'string', + 'example' => 'mike', + ], + 'Id' => [ + 'description' => '变量ID', + 'type' => 'string', + 'example' => '123', + ], + 'Key' => [ + 'description' => '变量Key', + 'type' => 'string', + 'example' => 'name', + ], + 'Source' => [ + 'description' => '来源', + 'type' => 'string', + 'example' => 'source', + ], + 'Name' => [ + 'description' => '变量名称。', + 'type' => 'string', + 'example' => 'user name', + ], + ], + ], + 'example' => '', + ], + 'RecordingFileDownloadUrl' => [ + 'description' => '录音文件下载地址，只有生成录音文件后才有该字段。', + 'type' => 'string', + 'example' => 'recording.oss.file', + ], + 'PickUpTime' => [ + 'description' => '电话接听时间，时间戳格式，单位毫秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '12349732441', + ], + 'ConversationRecord' => [ + 'description' => '聊天记录信息。结构为JSON数组，聊天记录时按照时间顺序已经排序好了。具体如下：'."\n" + .'```json'."\n" + .'['."\n" + .' {'."\n" + .' "content":"聊天内容",'."\n" + .' "role":"角色",//可取值：user（用户）、assistant（机器人）'."\n" + .' }'."\n" + .']'."\n" + .'```', + 'type' => 'string', + 'example' => '['."\n" + .' {'."\n" + .' "content": "111您好，年龄222，性别男，我这边是**汽车的官方顾问，我们新出了一款车型为**；**已经上市了，售价**万元起，**分钟破*台，您看要不了解一下？",'."\n" + .' "role": "assistant"'."\n" + .' },'."\n" + .' {'."\n" + .' "content": "<客户打断>哎，你是谁？",'."\n" + .' "role": "user"'."\n" + .' },'."\n" + .' {'."\n" + .' "content": "<客户打断>你再说一遍。",'."\n" + .' "role": "user"'."\n" + .' }]', + ], + 'Status' => [ + 'description' => '智能体状态。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '72', + ], + 'ImportedTime' => [ + 'description' => '导入时间，时间戳，单位：毫秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '43', + ], + 'EncryptionType' => [ + 'type' => 'integer', + 'format' => 'int64', + 'example' => '28', + ], + 'MajorIntent' => [ + 'description' => '主意图', + 'type' => 'string', + 'example' => 'A', + ], + 'CallId' => [ + 'description' => '通话唯一ID。', + 'type' => 'string', + 'example' => '123*******^213******', + ], + 'BatchId' => [ + 'description' => '批次号ID。', + 'type' => 'string', + 'example' => '1234******', + ], + 'FailedReason' => [ + 'description' => '失败原因', + 'type' => 'string', + 'example' => '主动取消', + ], + 'Duration' => [ + 'description' => '通话时长，未打通情况下为0，单位：秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '30', + ], + 'HangupDirection' => [ + 'description' => '挂断方向。取值：'."\n" + ."\n" + .'- **0**：用户。'."\n" + .'- **1**：机器人。', + 'type' => 'string', + 'example' => '0', + ], + 'DetailId' => [ + 'description' => '任务明细ID。', + 'type' => 'string', + 'example' => '1234*******', + ], + 'ReleaseTime' => [ + 'description' => '通话结束时间，时间戳，单位毫秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '7', + ], + 'OutId' => [ + 'description' => '外部传入的业务流水号，可用唯一ID做业务关联。', + 'type' => 'string', + 'example' => '123***', + ], + 'OutputTags' => [ + 'description' => '输出标签信息。', + 'type' => 'array', + 'items' => [ + 'description' => '输出标签信息。', + 'type' => 'object', + 'properties' => [ + 'OutputTagDescription' => [ + 'description' => '标签描述信息', + 'type' => 'string', + 'example' => '评估客户对车型的兴趣和购买可能性', + ], + 'OutputTagName' => [ + 'description' => '标签名称。', + 'type' => 'string', + 'example' => '客户意向度', + ], + 'OutputTagValue' => [ + 'description' => '标签值。', + 'type' => 'string', + 'example' => '["高（非常积极，大概率转化）"]', + ], + 'Id' => [ + 'description' => '标签ID。', + 'type' => 'string', + 'example' => '12', + ], + ], + ], + 'example' => '', + ], + ], + 'example' => '', + ], + 'Code' => [ + 'description' => '状态码。', + 'type' => 'string', + 'example' => 'OK', + ], + 'Success' => [ + 'description' => '调用接口是否成功。取值：'."\n" + .'- **true**：成功。'."\n" + .'- **false**：失败。', + 'type' => 'boolean', + 'example' => 'false', + ], + ], + ], + ], + ], + 'staticInfo' => [ + 'returnType' => 'synchronous', + ], + 'responseDemo' => '[{"errorExample":"","example":"{\\n \\"AccessDeniedDetail\\": \\"None\\",\\n \\"Message\\": \\"success\\",\\n \\"RequestId\\": \\"D9CB3933-9FE3-4870-BA8E-2BEE91B69D23\\",\\n \\"Data\\": {\\n \\"CallerPhone\\": \\"0571*******\\",\\n \\"Options\\": \\"{\\\\n \\\\\\"date\\\\\\": \\\\\\"666\\\\\\",\\\\n \\\\\\"phoneNumber\\\\\\": \\\\\\"777\\\\\\",\\\\n \\\\\\"distance\\\\\\": \\\\\\"555\\\\\\",\\\\n \\\\\\"mendian\\\\\\": \\\\\\"444\\\\\\",\\\\n \\\\\\"sex\\\\\\": \\\\\\"男\\\\\\",\\\\n \\\\\\"name\\\\\\": \\\\\\"111\\\\\\",\\\\n \\\\\\"age\\\\\\": \\\\\\"222\\\\\\"\\\\n}\\",\\n \\"CallResult\\": \\"ANSWERED\\",\\n \\"StatusMsg\\": \\"呼叫结束（双呼）\\",\\n \\"ConversationTurnCount\\": 23,\\n \\"TaskId\\": \\"138************\\",\\n \\"StartCallTime\\": 1286987391,\\n \\"StatusCode\\": \\"200005\\",\\n \\"CalledPhone\\": \\"130********\\",\\n \\"Variables\\": [\\n {\\n \\"Required\\": false,\\n \\"Value\\": \\"mike\\",\\n \\"Id\\": \\"123\\",\\n \\"Key\\": \\"name\\",\\n \\"Source\\": \\"source\\",\\n \\"Name\\": \\"user name\\"\\n }\\n ],\\n \\"RecordingFileDownloadUrl\\": \\"recording.oss.file\\",\\n \\"PickUpTime\\": 12349732441,\\n \\"ConversationRecord\\": \\"[\\\\n {\\\\n \\\\\\"content\\\\\\": \\\\\\"111您好，年龄222，性别男，我这边是**汽车的官方顾问，我们新出了一款车型为**；**已经上市了，售价**万元起，**分钟破*台，您看要不了解一下？\\\\\\",\\\\n \\\\\\"role\\\\\\": \\\\\\"assistant\\\\\\"\\\\n },\\\\n {\\\\n \\\\\\"content\\\\\\": \\\\\\"<客户打断>哎，你是谁？\\\\\\",\\\\n \\\\\\"role\\\\\\": \\\\\\"user\\\\\\"\\\\n },\\\\n {\\\\n \\\\\\"content\\\\\\": \\\\\\"<客户打断>你再说一遍。\\\\\\",\\\\n \\\\\\"role\\\\\\": \\\\\\"user\\\\\\"\\\\n }]\\",\\n \\"Status\\": 72,\\n \\"ImportedTime\\": 43,\\n \\"EncryptionType\\": 28,\\n \\"MajorIntent\\": \\"A\\",\\n \\"CallId\\": \\"123*******^213******\\",\\n \\"BatchId\\": \\"1234******\\",\\n \\"FailedReason\\": \\"主动取消\\",\\n \\"Duration\\": 30,\\n \\"HangupDirection\\": \\"0\\",\\n \\"DetailId\\": \\"1234*******\\",\\n \\"ReleaseTime\\": 7,\\n \\"OutId\\": \\"123***\\",\\n \\"OutputTags\\": [\\n {\\n \\"OutputTagDescription\\": \\"评估客户对车型的兴趣和购买可能性\\",\\n \\"OutputTagName\\": \\"客户意向度\\",\\n \\"OutputTagValue\\": \\"[\\\\\\"高（非常积极，大概率转化）\\\\\\"]\\",\\n \\"Id\\": \\"12\\"\\n }\\n ]\\n },\\n \\"Code\\": \\"OK\\",\\n \\"Success\\": false\\n}","type":"json"}]', + 'title' => '通信智能体呼叫任务明细及通话详情', + 'description' => '- 您可通过此接口查询通信智能体通话详细，也可在[**呼叫任务管理**](https://aiccs.console.aliyun.com/agent/task)>**详情**>**执行记录**>**已完成**>**通话详情**界面查看通话详情。'."\n" + ."\n" + .'- 在调用此接口前，请确保您已创建呼叫任务且已导入被叫数据。'."\n" + ."\n" + .'- 若您没有已创建的呼叫任务，可在[**呼叫任务管理**](https://aiccs.console.aliyun.com/agent/task)界面创建呼叫任务并导入被叫数据，或通过[CreateAiCallTask](~~2926796~~)、[ImportTaskNumberDatas](~~2926815~~)接口创建呼叫任务并导入被叫数据。', + ], + 'ImportOneTaskPhoneNumber' => [ + 'summary' => '导入单个号码数据。', + 'methods' => [ + 'post', + 'get', + ], + 'schemes' => [ + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + ], + 'operationType' => 'readAndWrite', + 'deprecated' => false, + 'systemTags' => [ + 'operationType' => 'create', + 'riskType' => 'none', + 'chargeType' => 'free', + 'autoTest' => true, + 'tenantRelevance' => 'tenant', + ], + 'parameters' => [ + [ + 'name' => 'TaskId', + 'in' => 'query', + 'schema' => [ + 'description' => '任务ID', + 'type' => 'integer', + 'format' => 'int64', + 'required' => true, + 'example' => '1231231212****', + ], + ], + [ + 'name' => 'OutId', + 'in' => 'query', + 'schema' => [ + 'description' => '外部流水号，建议使用唯一ID。不能超过128个字符。', + 'type' => 'string', + 'required' => false, + 'example' => '94ba739b-xxxx-ef91-335d-4be006c34899', + ], + ], + [ + 'name' => 'PhoneNumber', + 'in' => 'query', + 'schema' => [ + 'description' => '被叫手机号。', + 'type' => 'string', + 'required' => true, + 'example' => '180******', + ], + ], + [ + 'name' => 'EncryptionType', + 'in' => 'query', + 'schema' => [ + 'type' => 'integer', + 'format' => 'int64', + 'required' => false, + 'example' => '81', + ], + ], + [ + 'name' => 'Variables', + 'in' => 'query', + 'style' => 'json', + 'schema' => [ + 'description' => '变量列表。Map格式。', + 'type' => 'object', + 'required' => false, + 'example' => '{"变量key1":"变量值1","变量key2":"变量值2"}', + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'type' => 'object', + 'properties' => [ + 'AccessDeniedDetail' => [ + 'description' => '访问被拒绝的详细原因。', + 'type' => 'string', + 'example' => 'None', + ], + 'Message' => [ + 'description' => '状态码描述。', + 'type' => 'string', + 'example' => '成功', + ], + 'RequestId' => [ + 'description' => '请求ID。', + 'type' => 'string', + 'example' => 'D6A51251-F7C4-596A-9F45-3C3219A5450D', + ], + 'Data' => [ + 'description' => '返回结果', + 'type' => 'object', + 'properties' => [ + 'DetailId' => [ + 'description' => '任务明细ID。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '92304322323*****', + ], + ], + 'example' => '', + ], + 'Code' => [ + 'description' => '状态码。', + 'type' => 'string', + 'example' => 'OK', + ], + 'Success' => [ + 'description' => '调用接口是否成功。取值：'."\n" + .'- **true**：成功。'."\n" + .'- **false**：失败。', + 'type' => 'boolean', + 'example' => 'false', + ], + ], + ], + ], + ], + 'staticInfo' => [ + 'returnType' => 'synchronous', + ], + 'responseDemo' => '[{"errorExample":"","example":"{\\n \\"AccessDeniedDetail\\": \\"None\\",\\n \\"Message\\": \\"成功\\",\\n \\"RequestId\\": \\"D6A51251-F7C4-596A-9F45-3C3219A5450D\\",\\n \\"Data\\": {\\n \\"DetailId\\": 0\\n },\\n \\"Code\\": \\"OK\\",\\n \\"Success\\": false\\n}","type":"json"}]', + 'title' => '导入单个号码数据', + ], + 'QueryAiVoiceAgentDetail' => [ + 'summary' => '查询通信智能体详情信息。', + 'methods' => [ + 'post', + 'get', + ], + 'schemes' => [ + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + ], + 'operationType' => 'readAndWrite', + 'deprecated' => false, + 'systemTags' => [ + 'operationType' => 'get', + 'riskType' => 'none', + 'chargeType' => 'free', + 'autoTest' => true, + 'tenantRelevance' => 'tenant', + ], + 'parameters' => [ + [ + 'name' => 'AgentId', + 'in' => 'query', + 'schema' => [ + 'description' => '智能体ID。', + 'type' => 'string', + 'required' => false, + 'example' => '123123********', + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'type' => 'object', + 'properties' => [ + 'AccessDeniedDetail' => [ + 'description' => '访问被拒绝的详细原因。', + 'type' => 'string', + 'example' => 'None', + ], + 'Message' => [ + 'description' => '状态码描述。', + 'type' => 'string', + 'example' => '成功', + ], + 'RequestId' => [ + 'description' => '请求ID。', + 'type' => 'string', + 'example' => '742C9243-2870-B8D6-0C68-C60BEB2DF09A', + ], + 'Data' => [ + 'description' => '智能体详情数据', + 'type' => 'object', + 'properties' => [ + 'Status' => [ + 'description' => '智能体状态。', + 'type' => 'integer', + 'format' => 'int64', + 'enumValueTitles' => [ + 1 => '已上线', + '已下线', + '审核中', + '审核失败', + '构建中', + '调试中', + '可上线', + '构建失败', + ], + 'example' => '7', + ], + 'BusinessTypeName' => [ + 'description' => '业务场景名称', + 'type' => 'string', + 'example' => '个人线索转化', + ], + 'Description' => [ + 'description' => '智能体说明。', + 'type' => 'string', + 'example' => '日常测试使用。', + ], + 'AiVoiceAgentModelConfig' => [ + 'description' => '智能体模型配置。', + 'type' => 'object', + 'properties' => [ + 'BasicTaskDescription' => [ + 'description' => '基础任务配置。', + 'type' => 'string', + 'example' => '任务描述。', + ], + 'MainPurpose' => [ + 'description' => '主意图配置。', + 'type' => 'object', + 'properties' => [ + 'MainPurposeEnum' => [ + 'description' => '主意图可取值列表。', + 'type' => 'array', + 'items' => [ + 'type' => 'object', + 'properties' => [ + 'Description' => [ + 'description' => '可取值说明。', + 'type' => 'string', + 'example' => '意向强烈。', + ], + 'Value' => [ + 'description' => '可取值。', + 'type' => 'string', + 'example' => 'A', + ], + 'Id' => [ + 'description' => '可取值唯一ID。', + 'type' => 'string', + 'example' => 'd5606d80-7625-dcea-xxxx-17f66fbb564a', + ], + ], + ], + 'example' => '', + ], + 'MainPurposeName' => [ + 'description' => '主意图名称。', + 'type' => 'string', + 'example' => '通话效果评级', + ], + 'MainPurposeType' => [ + 'description' => '主意图取值类型。目前只有ENUM类型。', + 'type' => 'string', + 'example' => 'ENUM', + ], + 'MainPurposeDescription' => [ + 'description' => '主意图说明。', + 'type' => 'string', + 'example' => '通话效果评级：A、B、C、D，（A最好）', + ], + 'Id' => [ + 'description' => '主意图ID。', + 'type' => 'string', + 'example' => '1ee6e994-08e0-xxxx-f662-1659cc54d409', + ], + ], + 'example' => '', + ], + 'ChildTaskList' => [ + 'description' => '子任务配置列表。', + 'type' => 'array', + 'items' => [ + 'type' => 'object', + 'properties' => [ + 'ChildTaskName' => [ + 'description' => '子任务名称。', + 'type' => 'string', + 'example' => '开场与邀约', + ], + 'ChildTaskDescription' => [ + 'description' => '子任务描述。', + 'type' => 'string', + 'example' => '新用户邀约: \\"喂，家长您好！我是*****的王老师，我们现在有**课程100个试听名额，想帮宝贝安排一下体验，您看什么时候比较方便呢？\\', + ], + 'Id' => [ + 'description' => '子任务唯一ID。', + 'type' => 'string', + 'example' => '280cd4bf-*******df472c', + ], + ], + ], + 'example' => '', + ], + 'CustomExceptionFileName' => [ + 'description' => '自定义异常文件名称。', + 'type' => 'string', + 'example' => '异常测试文件.xlsx', + ], + 'StartWordType' => [ + 'type' => 'integer', + 'format' => 'int64', + 'example' => '1', + ], + 'BusinessType' => [ + 'description' => '业务场景。', + 'type' => 'integer', + 'format' => 'int64', + 'enumValueTitles' => [ + 1 => '个人客户线索转化', + '企业客户线索转化', + '会员提醒-续费/复购场景', + '会员提醒-促销/赠券场景', + '简单客服-答疑类客服场景', + '其他', + ], + 'example' => '1', + ], + 'CustomExceptionUrlPath' => [ + 'description' => '废弃字段，后续会下掉。', + 'type' => 'string', + 'example' => '-', + ], + 'KnowledgeId' => [ + 'description' => '知识库ID。', + 'type' => 'string', + 'example' => '1232131*******', + ], + 'KnowledgeDocOriginalNameList' => [ + 'description' => '知识库文档原始文件名列表。', + 'type' => 'array', + 'items' => [ + 'description' => '文件名。', + 'type' => 'string', + 'example' => '**会话引擎测试.xlsx', + ], + 'example' => '', + ], + 'KnowledgeEnable' => [ + 'description' => '是否关联知识库。', + 'type' => 'boolean', + 'example' => 'false', + ], + 'CustomExceptionEnable' => [ + 'description' => '是否开启自定义异常处理。', + 'type' => 'boolean', + 'example' => 'false', + ], + 'Prologue' => [ + 'description' => '开场白。', + 'type' => 'string', + 'example' => '你好，这里是******。', + ], + 'CustomExceptionFileId' => [ + 'description' => '自定义异常文件ID。', + 'type' => 'string', + 'example' => 'OSS文件ID', + ], + 'PhoneTagConfig' => [ + 'description' => '通话变量配置。', + 'type' => 'array', + 'items' => [ + 'type' => 'object', + 'properties' => [ + 'PhoneTagType' => [ + 'description' => '变量值类型。', + 'type' => 'string', + 'enumValueTitles' => [ + 'ENUM' => '枚举类型', + 'TEXT' => '文本类型', + ], + 'example' => 'ENUM', + ], + 'PhoneTagName' => [ + 'description' => '变量中文名称。', + 'type' => 'string', + 'example' => '意向车系', + ], + 'PhoneTagRequired' => [ + 'description' => '是否必填。', + 'type' => 'boolean', + 'example' => 'true', + ], + 'Id' => [ + 'description' => '变量唯一ID。', + 'type' => 'string', + 'example' => '280cd4bf-*******df472c'."\n", + ], + 'PhoneTagSource' => [ + 'type' => 'string', + 'example' => '示例值', + ], + 'PhoneTagDescription' => [ + 'description' => '变量描述。', + 'type' => 'string', + 'example' => '用户感兴趣的车系。', + ], + 'PhoneTagEnum' => [ + 'description' => '变量枚举值列表。只有变量值类型为ENUM时才有该字段。', + 'type' => 'array', + 'items' => [ + 'type' => 'object', + 'properties' => [ + 'Description' => [ + 'description' => '枚举值描述。', + 'type' => 'string', + 'example' => '客户完全不接受挽留', + ], + 'Value' => [ + 'description' => '枚举值。', + 'type' => 'string', + 'example' => '完全不接受', + ], + 'Id' => [ + 'description' => '枚举值唯一ID。', + 'type' => 'string', + 'example' => 'c3d4ff4e-*********bc26dc044682', + ], + ], + ], + 'example' => '', + ], + 'PhoneTagKey' => [ + 'description' => '变量键名。', + 'type' => 'string', + 'example' => 'testParam', + ], + ], + ], + 'example' => '', + ], + 'FlowDesc' => [ + 'description' => '高级任务流程描述。', + 'type' => 'string', + 'example' => '这次外呼通过三个核心步骤与家长沟通，........ 3. 用户需求 > 主动介绍', + ], + 'UserRole' => [ + 'description' => '用户角色。', + 'type' => 'string', + 'example' => '急需课程的新用户', + ], + 'TaskType' => [ + 'description' => '任务类型。', + 'type' => 'string', + 'enumValueTitles' => [ + 'BASIC' => '基础任务', + 'ADVANCED' => '高级任务', + ], + 'example' => 'ADVANCED', + ], + 'SysRole' => [ + 'description' => '系统角色。', + 'type' => 'string', + 'example' => '课程销售', + ], + 'OutputTagConfig' => [ + 'description' => '输出标签配置。', + 'type' => 'array', + 'items' => [ + 'type' => 'object', + 'properties' => [ + 'OutputTagDescription' => [ + 'description' => '标签描述信息。', + 'type' => 'string', + 'example' => '记录本次通话的最终状态', + ], + 'OutputTagType' => [ + 'description' => '标签值类型。', + 'type' => 'string', + 'enumValueTitles' => [ + 'ENUM' => '枚举类型', + 'TEXT' => '文本类型', + ], + 'example' => 'ENUM', + ], + 'OutputTagEnum' => [ + 'description' => '标签枚举值，只有标签值类型为ENUM时才有该字段。', + 'type' => 'array', + 'items' => [ + 'type' => 'object', + 'properties' => [ + 'Description' => [ + 'description' => '标签枚举值描述。', + 'type' => 'string', + 'example' => '高（非常积极，大概率转化）', + ], + 'Value' => [ + 'description' => '标签枚举值。', + 'type' => 'string', + 'example' => '高', + ], + 'Id' => [ + 'description' => '标签枚举值唯一ID。', + 'type' => 'string', + 'example' => '8757************2c499fa', + ], + ], + ], + 'example' => '', + ], + 'OutputTagName' => [ + 'description' => '标签名称。', + 'type' => 'string', + 'example' => '客户意向度', + ], + 'Id' => [ + 'description' => '标签唯一ID。', + 'type' => 'string', + 'example' => '8757************2c499fa'."\n", + ], + ], + ], + 'example' => '', + ], + 'CustomExceptionVoiceStyle' => [ + 'description' => '语言风格。', + 'type' => 'integer', + 'format' => 'int64', + 'enumValueTitles' => [ + 1 => '平实', + '亲切', + '专业', + '严肃', + ], + 'example' => '2', + ], + 'RecordingFile' => [ + 'type' => 'string', + 'example' => '示例值', + ], + 'CustomExceptionList' => [ + 'description' => '废弃字段，后续会下掉。', + 'type' => 'array', + 'items' => [ + 'type' => 'object', + 'properties' => [ + 'ExceptionType' => [ + 'description' => '异常类型', + 'type' => 'string', + 'example' => '-', + ], + 'SupportBreak' => [ + 'description' => '是否支持打断。', + 'type' => 'boolean', + 'example' => 'false', + ], + 'Reply' => [ + 'description' => '回复内容。', + 'type' => 'string', + 'example' => '-', + ], + 'ExceptionSign' => [ + 'description' => '是否作为异常标签输出。', + 'type' => 'boolean', + 'example' => 'true', + ], + ], + ], + 'example' => '', + ], + 'KnowledgeDocNameList' => [ + 'description' => '知识文档名列表。', + 'type' => 'array', + 'items' => [ + 'description' => '文件名。', + 'type' => 'string', + 'example' => '117d2********388f2a615be5c0d3546e.xlsx', + ], + 'example' => '', + ], + 'KnowledgeDocIdList' => [ + 'description' => '知识文档ID列表。', + 'type' => 'array', + 'items' => [ + 'description' => '知识文档ID。', + 'type' => 'string', + 'example' => '12213******', + ], + 'example' => '', + ], + ], + 'example' => '', + ], + 'KnowledgeName' => [ + 'description' => '知识库名称。', + 'type' => 'string', + 'example' => '测试知识库', + ], + 'VoiceStyleName' => [ + 'description' => '语言风格名称。', + 'type' => 'string', + 'example' => '亲切', + ], + 'AgentId' => [ + 'description' => '智能体ID。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '12311212******', + ], + 'AgentName' => [ + 'description' => '智能体名称。', + 'type' => 'string', + 'example' => '测试智能体', + ], + 'AiVoiceAgentCallConfig' => [ + 'description' => '智能外呼语音配置。', + 'type' => 'object', + 'properties' => [ + 'VocabId' => [ + 'description' => '热词ID', + 'type' => 'string', + 'example' => 'afb2c43**********83e6df30551c11f7', + ], + 'TtsConfig' => [ + 'description' => 'TTS配置。', + 'type' => 'object', + 'properties' => [ + 'VoiceCode' => [ + 'type' => 'string', + 'example' => '示例值', + ], + 'MixingTemplate' => [ + 'type' => 'integer', + 'format' => 'int64', + 'example' => '1', + ], + 'BackgroundEnabled' => [ + 'type' => 'boolean', + 'example' => 'true', + ], + 'TtsVolume' => [ + 'description' => 'TTS 播放的音量。'."\n" + .'> '."\n" + .'> - 取值范围：0~100，默认值为0。'."\n" + .'> - 不设置值时，默认取大模型应用配置的音量。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '72', + ], + 'TtsStyle' => [ + 'description' => '音色风格。', + 'type' => 'string', + 'example' => 'longxiaoxia_v2p1', + ], + 'VoiceType' => [ + 'type' => 'string', + 'example' => '示例值', + ], + 'MixingEnabled' => [ + 'type' => 'boolean', + 'example' => 'true', + ], + 'TtsSpeed' => [ + 'description' => 'TTS 播放时的声音速度。'."\n" + ."\n" + .'> '."\n" + .'> - 取值范围：-200~200，默认值为 0；'."\n" + .'> - 不设置值时，默认取大模型应用配置的声音速度；', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '34', + ], + 'BackgroundSound' => [ + 'type' => 'integer', + 'format' => 'int64', + 'example' => '1', + ], + 'BackgroundVolume' => [ + 'type' => 'integer', + 'format' => 'int64', + 'example' => '1', + ], + ], + 'example' => '', + ], + 'EventConfig' => [ + 'description' => '通话事件配置。', + 'type' => 'object', + 'properties' => [ + 'MuteActive' => [ + 'description' => '第一个静音是否唤起模型。', + 'type' => 'boolean', + 'example' => 'false', + ], + 'SessionTimeout' => [ + 'description' => '最大通话时长，超时后自动挂断。单位：秒。'."\n" + .'>'."\n" + .'>- 最大取值：3600s。'."\n" + .'>- 最小取值：600s。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '600', + ], + 'CallAssistantHangup' => [ + 'description' => '识别到智能接听是否挂断。', + 'type' => 'boolean', + 'example' => 'false', + ], + 'CallAssistantRecognize' => [ + 'description' => '智能接听识别是否开启。', + 'type' => 'boolean', + 'example' => 'true', + ], + 'MuteDuration' => [ + 'description' => '静音时长。'."\n" + .'>'."\n" + .'>- 最大取值：15s。'."\n" + .'>- 最小取值：3s。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '10', + ], + 'MuteHangupNum' => [ + 'description' => '连续多少个静音事件主动挂机。'."\n" + .'>'."\n" + .'>- 最大取值：5。'."\n" + .'>- 最小取值：1。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '1', + ], + ], + 'example' => '', + ], + ], + 'example' => '', + ], + ], + 'example' => '', + ], + 'Code' => [ + 'description' => '状态码。', + 'type' => 'string', + 'example' => 'OK', + ], + 'Success' => [ + 'description' => '调用接口是否成功。取值：'."\n" + .'- **true**：成功。'."\n" + .'- **false**：失败。', + 'type' => 'boolean', + 'example' => 'false', + ], + ], + ], + ], + ], + 'staticInfo' => [ + 'returnType' => 'synchronous', + ], + 'responseDemo' => '[{"errorExample":"","example":"{\\n \\"AccessDeniedDetail\\": \\"None\\",\\n \\"Message\\": \\"成功\\",\\n \\"RequestId\\": \\"742C9243-2870-B8D6-0C68-C60BEB2DF09A\\",\\n \\"Data\\": {\\n \\"Status\\": 7,\\n \\"BusinessTypeName\\": \\"个人线索转化\\",\\n \\"Description\\": \\"日常测试使用。\\",\\n \\"AiVoiceAgentModelConfig\\": {\\n \\"BasicTaskDescription\\": \\"任务描述。\\",\\n \\"MainPurpose\\": {\\n \\"MainPurposeEnum\\": [\\n {\\n \\"Description\\": \\"意向强烈。\\",\\n \\"Value\\": \\"A\\",\\n \\"Id\\": \\"d5606d80-7625-dcea-xxxx-17f66fbb564a\\"\\n }\\n ],\\n \\"MainPurposeName\\": \\"通话效果评级\\",\\n \\"MainPurposeType\\": \\"ENUM\\",\\n \\"MainPurposeDescription\\": \\"通话效果评级：A、B、C、D，（A最好）\\",\\n \\"Id\\": \\"1ee6e994-08e0-xxxx-f662-1659cc54d409\\"\\n },\\n \\"ChildTaskList\\": [\\n {\\n \\"ChildTaskName\\": \\"开场与邀约\\",\\n \\"ChildTaskDescription\\": \\"新用户邀约: \\\\\\\\\\\\\\"喂，家长您好！我是*****的王老师，我们现在有**课程100个试听名额，想帮宝贝安排一下体验，您看什么时候比较方便呢？\\\\\\\\\\",\\n \\"Id\\": \\"280cd4bf-*******df472c\\"\\n }\\n ],\\n \\"CustomExceptionFileName\\": \\"异常测试文件.xlsx\\",\\n \\"StartWordType\\": 1,\\n \\"BusinessType\\": 1,\\n \\"CustomExceptionUrlPath\\": \\"-\\",\\n \\"KnowledgeId\\": \\"1232131*******\\",\\n \\"KnowledgeDocOriginalNameList\\": [\\n \\"**会话引擎测试.xlsx\\"\\n ],\\n \\"KnowledgeEnable\\": false,\\n \\"CustomExceptionEnable\\": false,\\n \\"Prologue\\": \\"你好，这里是******。\\",\\n \\"CustomExceptionFileId\\": \\"OSS文件ID\\",\\n \\"PhoneTagConfig\\": [\\n {\\n \\"PhoneTagType\\": \\"ENUM\\",\\n \\"PhoneTagName\\": \\"意向车系\\",\\n \\"PhoneTagRequired\\": true,\\n \\"Id\\": \\"280cd4bf-*******df472c\\\\n\\",\\n \\"PhoneTagSource\\": \\"示例值\\",\\n \\"PhoneTagDescription\\": \\"用户感兴趣的车系。\\",\\n \\"PhoneTagEnum\\": [\\n {\\n \\"Description\\": \\"客户完全不接受挽留\\",\\n \\"Value\\": \\"完全不接受\\",\\n \\"Id\\": \\"c3d4ff4e-*********bc26dc044682\\"\\n }\\n ],\\n \\"PhoneTagKey\\": \\"testParam\\"\\n }\\n ],\\n \\"FlowDesc\\": \\"这次外呼通过三个核心步骤与家长沟通，........ 3. 用户需求 > 主动介绍\\",\\n \\"UserRole\\": \\"急需课程的新用户\\",\\n \\"TaskType\\": \\"ADVANCED\\",\\n \\"SysRole\\": \\"课程销售\\",\\n \\"OutputTagConfig\\": [\\n {\\n \\"OutputTagDescription\\": \\"记录本次通话的最终状态\\",\\n \\"OutputTagType\\": \\"ENUM\\",\\n \\"OutputTagEnum\\": [\\n {\\n \\"Description\\": \\"高（非常积极，大概率转化）\\",\\n \\"Value\\": \\"高\\",\\n \\"Id\\": \\"8757************2c499fa\\"\\n }\\n ],\\n \\"OutputTagName\\": \\"客户意向度\\",\\n \\"Id\\": \\"8757************2c499fa\\\\n\\"\\n }\\n ],\\n \\"CustomExceptionVoiceStyle\\": 2,\\n \\"RecordingFile\\": \\"示例值\\",\\n \\"CustomExceptionList\\": [\\n {\\n \\"ExceptionType\\": \\"-\\",\\n \\"SupportBreak\\": false,\\n \\"Reply\\": \\"-\\",\\n \\"ExceptionSign\\": true\\n }\\n ],\\n \\"KnowledgeDocNameList\\": [\\n \\"117d2********388f2a615be5c0d3546e.xlsx\\"\\n ],\\n \\"KnowledgeDocIdList\\": [\\n \\"12213******\\"\\n ]\\n },\\n \\"KnowledgeName\\": \\"测试知识库\\",\\n \\"VoiceStyleName\\": \\"亲切\\",\\n \\"AgentId\\": 0,\\n \\"AgentName\\": \\"测试智能体\\",\\n \\"AiVoiceAgentCallConfig\\": {\\n \\"VocabId\\": \\"afb2c43**********83e6df30551c11f7\\",\\n \\"TtsConfig\\": {\\n \\"VoiceCode\\": \\"示例值\\",\\n \\"MixingTemplate\\": 1,\\n \\"BackgroundEnabled\\": true,\\n \\"TtsVolume\\": 72,\\n \\"TtsStyle\\": \\"longxiaoxia_v2p1\\",\\n \\"VoiceType\\": \\"示例值\\",\\n \\"MixingEnabled\\": true,\\n \\"TtsSpeed\\": 34,\\n \\"BackgroundSound\\": 1,\\n \\"BackgroundVolume\\": 1\\n },\\n \\"EventConfig\\": {\\n \\"MuteActive\\": false,\\n \\"SessionTimeout\\": 600,\\n \\"CallAssistantHangup\\": false,\\n \\"CallAssistantRecognize\\": true,\\n \\"MuteDuration\\": 10,\\n \\"MuteHangupNum\\": 1\\n }\\n }\\n },\\n \\"Code\\": \\"OK\\",\\n \\"Success\\": false\\n}","type":"json"}]', + 'title' => '查询通信智能体详情信息', + ], + 'PageQueryAgentList' => [ + 'summary' => '分页查询智能体列表。', + 'methods' => [ + 'post', + 'get', + ], + 'schemes' => [ + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + ], + 'operationType' => 'readAndWrite', + 'deprecated' => false, + 'systemTags' => [ + 'operationType' => 'none', + 'riskType' => 'none', + 'chargeType' => 'free', + 'autoTest' => true, + 'tenantRelevance' => 'tenant', + ], + 'parameters' => [ + [ + 'name' => 'AgentId', + 'in' => 'query', + 'schema' => [ + 'description' => '智能体ID。', + 'type' => 'string', + 'required' => false, + 'example' => '1231*******', + ], + ], + [ + 'name' => 'PageSize', + 'in' => 'query', + 'schema' => [ + 'description' => '页大小，默认10。', + 'type' => 'integer', + 'format' => 'int64', + 'required' => false, + 'example' => '10', + ], + ], + [ + 'name' => 'PageNo', + 'in' => 'query', + 'schema' => [ + 'description' => '页编号，从1开始，默认1。', + 'type' => 'integer', + 'format' => 'int64', + 'required' => false, + 'example' => '1', + ], + ], + [ + 'name' => 'AgentName', + 'in' => 'query', + 'schema' => [ + 'description' => '智能体名称。', + 'type' => 'string', + 'required' => false, + 'example' => '测试智能体', + ], + ], + [ + 'name' => 'Status', + 'in' => 'query', + 'schema' => [ + 'description' => '智能体状态。', + 'type' => 'integer', + 'format' => 'int64', + 'required' => false, + 'enumValueTitles' => [ + 1 => '已上线', + '已下线', + '审核中', + '审核失败', + '构建中', + '调试中', + '可上线', + '构建失败', + ], + 'example' => '7', + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'type' => 'object', + 'properties' => [ + 'AccessDeniedDetail' => [ + 'description' => '访问被拒绝的详细原因。', + 'type' => 'string', + 'example' => 'Access Denied', + ], + 'Message' => [ + 'description' => '状态码描述。', + 'type' => 'string', + 'example' => '成功', + ], + 'RequestId' => [ + 'description' => '请求ID', + 'type' => 'string', + 'example' => '742C9243-2870-B8D6-0C68-C60BEB2DF09A', + ], + 'Data' => [ + 'description' => '返回数据。', + 'type' => 'object', + 'properties' => [ + 'PageSize' => [ + 'description' => '每页大小。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '10', + ], + 'Total' => [ + 'description' => '总条数。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '14', + ], + 'List' => [ + 'description' => '智能体数据列表。', + 'type' => 'array', + 'items' => [ + 'description' => '数据', + 'type' => 'object', + 'properties' => [ + 'Status' => [ + 'description' => '智能体状态', + 'type' => 'integer', + 'format' => 'int64', + 'enumValueTitles' => [ + 1 => '已上线', + '已下线', + '审核中', + '审核失败', + '构建中', + '调试中', + '可上线', + '构建失败', + ], + 'example' => '7', + ], + 'LastOnlineTime' => [ + 'description' => '最近一次上线时间。', + 'type' => 'string', + 'example' => '2025-10-28 14:38:15', + ], + 'ModifyTime' => [ + 'description' => '最近一次修改时间。', + 'type' => 'string', + 'example' => '2025-10-28 17:10:17', + ], + 'Description' => [ + 'description' => '智能体说明。', + 'type' => 'string', + 'example' => '用于日常测试', + ], + 'CreateTime' => [ + 'description' => '创建时间。', + 'type' => 'string', + 'example' => '2025-10-28 17:10:17', + ], + 'AuditReason' => [ + 'description' => '审核失败原因。', + 'type' => 'string', + 'example' => '请补充流程说明', + ], + 'BuildFailReason' => [ + 'description' => '构建失败原因', + 'type' => 'string', + 'example' => '系统错误', + ], + 'ApplicationCode' => [ + 'description' => '应用Code', + 'type' => 'string', + 'example' => 'DFAS*****', + ], + 'BusinessTypeName' => [ + 'description' => '业务场景名称', + 'type' => 'string', + 'example' => '个人客户线索转化', + ], + 'WithConfig' => [ + 'description' => '智能体是否已经配置过。', + 'type' => 'boolean', + 'example' => 'false', + ], + 'AgentName' => [ + 'description' => '智能体名称。', + 'type' => 'string', + 'example' => '测试智能体', + ], + 'AgentId' => [ + 'description' => '智能体ID。', + 'type' => 'string', + 'example' => '121312*******', + ], + 'WithActivePrompt' => [ + 'type' => 'boolean', + 'example' => 'false', + ], + ], + ], + 'example' => '', + ], + 'PageNo' => [ + 'description' => '页面编号。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '1', + ], + ], + 'example' => '', + ], + 'Code' => [ + 'description' => '状态码。', + 'type' => 'string', + 'example' => 'OK', + ], + 'Success' => [ + 'description' => '调用接口是否成功。取值：'."\n" + .'- **true**：成功。'."\n" + .'- **false**：失败。', + 'type' => 'boolean', + 'example' => 'false', + ], + ], + ], + ], + ], + 'staticInfo' => [ + 'returnType' => 'synchronous', + ], + 'responseDemo' => '[{"errorExample":"","example":"{\\n \\"AccessDeniedDetail\\": \\"Access Denied\\",\\n \\"Message\\": \\"成功\\",\\n \\"RequestId\\": \\"742C9243-2870-B8D6-0C68-C60BEB2DF09A\\",\\n \\"Data\\": {\\n \\"PageSize\\": 10,\\n \\"Total\\": 14,\\n \\"List\\": [\\n {\\n \\"Status\\": 7,\\n \\"LastOnlineTime\\": \\"2025-10-28 14:38:15\\",\\n \\"ModifyTime\\": \\"2025-10-28 17:10:17\\",\\n \\"Description\\": \\"用于日常测试\\",\\n \\"CreateTime\\": \\"2025-10-28 17:10:17\\",\\n \\"AuditReason\\": \\"请补充流程说明\\",\\n \\"BuildFailReason\\": \\"系统错误\\",\\n \\"ApplicationCode\\": \\"DFAS*****\\",\\n \\"BusinessTypeName\\": \\"个人客户线索转化\\",\\n \\"WithConfig\\": false,\\n \\"AgentName\\": \\"测试智能体\\",\\n \\"AgentId\\": \\"121312*******\\",\\n \\"WithActivePrompt\\": false\\n }\\n ],\\n \\"PageNo\\": 1\\n },\\n \\"Code\\": \\"OK\\",\\n \\"Success\\": false\\n}","type":"json"}]', + 'title' => '查询通信智能体列表', + ], + 'QueryConversationDetailInfo' => [ + 'summary' => '查询通信智能体呼叫通话详情信息。', + 'methods' => [ + 'post', + 'get', + ], + 'schemes' => [ + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + ], + 'operationType' => 'read', + 'deprecated' => false, + 'systemTags' => [ + 'operationType' => 'get', + 'riskType' => 'none', + 'chargeType' => 'free', + 'autoTest' => true, + 'tenantRelevance' => 'tenant', + ], + 'parameters' => [ + [ + 'name' => 'TaskId', + 'in' => 'query', + 'schema' => [ + 'description' => '任务ID。在[**呼叫任务管理**](https://aiccs.console.aliyun.com/agent/task)界面查看任务ID或通过[QueryAiCallTaskPage](~~2926799~~)接口获取任务ID。', + 'type' => 'string', + 'required' => true, + 'example' => '138************', + ], + ], + [ + 'name' => 'DetailId', + 'in' => 'query', + 'schema' => [ + 'description' => '任务明细ID。在[**呼叫任务管理**](https://aiccs.console.aliyun.com/agent/task)>**详情**>**执行记录**>**已完成**>**通话详情**界面左上角查看任务明细ID或通过[QueryAiCallDetailPage](~~2926853~~)接口获取任务明细ID。', + 'type' => 'string', + 'required' => true, + 'example' => '9662*************', + ], + ], + [ + 'name' => 'BatchId', + 'in' => 'query', + 'schema' => [ + 'description' => '任务批次ID。即为导入被叫数据时返回的批次ID，在[**呼叫任务管理**](https://aiccs.console.aliyun.com/agent/task)>**详情**>**执行记录**界面查看任务批次ID或通过[ImportTaskNumberDatas](~~2926815~~)接口导入被叫数据时返回的导入批次ID。', + 'type' => 'string', + 'required' => true, + 'example' => '139*********216', + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'type' => 'object', + 'properties' => [ + 'AccessDeniedDetail' => [ + 'description' => '访问被拒绝详细信息。', + 'type' => 'string', + 'example' => 'None', + ], + 'Message' => [ + 'description' => '状态码描述。', + 'type' => 'string', + 'example' => '成功', + ], + 'RequestId' => [ + 'description' => '请求ID。', + 'type' => 'string', + 'example' => 'F2051E18-FF3F-5C08-8D24-6F150D2AF757', + ], + 'Data' => [ + 'description' => '返回结果数据。', + 'type' => 'object', + 'properties' => [ + 'CallerPhone' => [ + 'description' => '主叫号码', + 'type' => 'string', + 'example' => '0571*******', + ], + 'EncryptionType' => [ + 'type' => 'string', + 'example' => '示例值', + ], + 'CallResult' => [ + 'description' => '外呼结果。取值：'."\n" + .'- CALL_FORWARDING：呼叫转移。'."\n" + .'- INCOMING_CALL_BARRED：限制呼入。'."\n" + .'- CALL_REJECTED：拒接。'."\n" + .'- ANSWERED：用户接通。'."\n" + .'- USER_BUSY：被叫忙。'."\n" + .'- POWERED_OFF：关机。'."\n" + .'- NO_USER_RESPONSE：不在服务区。'."\n" + .'- OPERATOR_BLOCK：运营商拦截。'."\n" + .'- OTHERS：其他状态。'."\n" + .'- SUSPEND：停机。'."\n" + .'- CANCEL：主叫取消。'."\n" + .'- INVALID_NUMBER：空号。'."\n" + .'- UNAVAILABLE：暂时无法接通。'."\n" + .'- NETWORK_BUSY：网络忙。'."\n" + .'- NO_ANSWER：无应答。', + 'type' => 'string', + 'example' => 'ANSWERED', + ], + 'StatusMsg' => [ + 'description' => '运营商返回的呼叫状态信息。', + 'type' => 'string', + 'example' => '呼叫结束（双呼）', + ], + 'StartCallTime' => [ + 'description' => '开始呼叫时间，时间戳，单位：毫秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '123123123123123', + ], + 'MajorIntent' => [ + 'description' => '主意图', + 'type' => 'string', + 'example' => 'D', + ], + 'CallId' => [ + 'description' => '通话唯一ID。', + 'type' => 'string', + 'example' => '1231231231213^11231231231', + ], + 'FailedReason' => [ + 'description' => '失败原因', + 'type' => 'string', + 'example' => '主动取消', + ], + 'Duration' => [ + 'description' => '通话时长，未打通情况下为0，单位：秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '16', + ], + 'HangupDirection' => [ + 'description' => '挂断方向。取值：'."\n" + ."\n" + .'- **0**：用户。'."\n" + .'- **1**：机器人。', + 'type' => 'string', + 'example' => '用户', + ], + 'StatusCode' => [ + 'description' => '呼叫状态码。在语音服务[呼叫状态码](~~112804~~)中查看。', + 'type' => 'string', + 'example' => '200005', + ], + 'CalledPhone' => [ + 'description' => '被叫号码', + 'type' => 'string', + 'example' => '186******', + ], + 'Variables' => [ + 'description' => '通话变量列表。即为您创建的呼叫任务所关联的通信智能体中配置的通话变量。', + 'type' => 'array', + 'items' => [ + 'description' => '通话变量信息。', + 'type' => 'object', + 'properties' => [ + 'Required' => [ + 'description' => '是否必填。取值：'."\n" + ."\n" + .'- true：是。'."\n" + ."\n" + .'- false：否。', + 'type' => 'boolean', + 'example' => 'false', + ], + 'Value' => [ + 'description' => '变量值。', + 'type' => 'string', + 'example' => '张三', + ], + 'Id' => [ + 'description' => '变量ID。', + 'type' => 'string', + 'example' => '22', + ], + 'Key' => [ + 'description' => '变量Key。', + 'type' => 'string', + 'example' => 'name', + ], + 'Source' => [ + 'type' => 'string', + 'example' => '示例值', + ], + 'Name' => [ + 'description' => '变量名称。', + 'type' => 'string', + 'example' => '姓名', + ], + ], + ], + 'example' => '', + ], + 'RecordingFileDownloadUrl' => [ + 'description' => '录音文件下载地址，只有生成录音文件后才有该字段。', + 'type' => 'string', + 'example' => 'https://********', + ], + 'ReleaseTime' => [ + 'description' => '通话结束时间，时间戳，单位毫秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '98', + ], + 'PickUpTime' => [ + 'description' => '电话接听时间。时间戳格式，单位：毫秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '1754617273000', + ], + 'OutId' => [ + 'description' => '外部传入的业务流水号，可用唯一ID做业务关联。', + 'type' => 'string', + 'example' => 'bb3bc32d-54b8-49c4-80d3-61583417d22e'."\n", + ], + 'ConversationRecord' => [ + 'description' => '聊天记录信息。结构为JSON数组，聊天记录时按照时间顺序已经排序好了。具体如下：'."\n" + .'```json'."\n" + .'['."\n" + .' {'."\n" + .' "content":"聊天内容",'."\n" + .' "role":"角色",//可取值：user（用户）、assistant（机器人）'."\n" + .' }'."\n" + .']'."\n" + .'```', + 'type' => 'string', + 'example' => '['."\n" + .' {'."\n" + .' "content": "111您好，年龄222，性别男，我这边是**汽车的官方顾问，我们新出了一款车型为**；**已经上市了，售价**万元起，**分钟破*台，您看要不了解一下？",'."\n" + .' "role": "assistant"'."\n" + .' },'."\n" + .' {'."\n" + .' "content": "<客户打断>哎，你是谁？",'."\n" + .' "role": "user"'."\n" + .' },'."\n" + .' {'."\n" + .' "content": "<客户打断>你再说一遍。",'."\n" + .' "role": "user"'."\n" + .' },'."\n" + .' {'."\n" + .' "content": "哎，我没听清。",'."\n" + .' "role": "user"'."\n" + .' },'."\n" + .' {'."\n" + .' "content": "你在说什么？",'."\n" + .' "role": "user"'."\n" + .' },'."\n" + .' {'."\n" + .' "content": "您好，",'."\n" + .' "role": "assistant"'."\n" + .' },'."\n" + .' {'."\n" + .' "content": "我是**汽车总部销售服务顾问。",'."\n" + .' "role": "assistant"'."\n" + .' },'."\n" + .' {'."\n" + .' "content": "我们最近推出了一款新车**，想了解一下您是否对这款车型感兴趣？",'."\n" + .' "role": "assistant"'."\n" + .' },'."\n" + .' {'."\n" + .' "content": "<客户打断>哎，那我是谁？",'."\n" + .' "role": "user"'."\n" + .' },'."\n" + .' {'."\n" + .' "content": "你在说什么呢？",'."\n" + .' "role": "user"'."\n" + .' },'."\n" + .' {'."\n" + .' "content": "抱歉打扰了，111先生。",'."\n" + .' "role": "assistant"'."\n" + .' },'."\n" + .' {'."\n" + .' "content": "祝您生活愉快！再见！",'."\n" + .' "role": "assistant"'."\n" + .' }'."\n" + .']', + ], + 'OutputTags' => [ + 'description' => '输出标签列表。', + 'type' => 'array', + 'items' => [ + 'description' => '输出标签信息。', + 'type' => 'object', + 'properties' => [ + 'OutputTagDescription' => [ + 'description' => '标签描述信息。', + 'type' => 'string', + 'example' => '评估客户对车型的兴趣和购买可能性', + ], + 'OutputTagName' => [ + 'description' => '标签名称。', + 'type' => 'string', + 'example' => '客户意向度', + ], + 'OutputTagValue' => [ + 'description' => '标签值。', + 'type' => 'string', + 'example' => '["高（非常积极，大概率转化）"]', + ], + 'Id' => [ + 'description' => '标签ID。', + 'type' => 'string', + 'example' => '9ca2*****************************', + ], + ], + ], + 'example' => '', + ], + ], + 'example' => '', + ], + 'Code' => [ + 'description' => '状态码。', + 'type' => 'string', + 'example' => 'OK', + ], + 'Success' => [ + 'description' => '调用接口是否成功。取值：'."\n" + .'- **true**：成功。'."\n" + .'- **false**：失败。', + 'type' => 'boolean', + 'example' => 'true', + ], + ], + ], + ], + ], + 'staticInfo' => [ + 'returnType' => 'synchronous', + ], + 'responseDemo' => '[{"errorExample":"","example":"{\\n \\"AccessDeniedDetail\\": \\"None\\",\\n \\"Message\\": \\"成功\\",\\n \\"RequestId\\": \\"F2051E18-FF3F-5C08-8D24-6F150D2AF757\\",\\n \\"Data\\": {\\n \\"CallerPhone\\": \\"0571*******\\",\\n \\"EncryptionType\\": \\"示例值\\",\\n \\"CallResult\\": \\"ANSWERED\\",\\n \\"StatusMsg\\": \\"呼叫结束（双呼）\\",\\n \\"StartCallTime\\": 123123123123123,\\n \\"MajorIntent\\": \\"D\\",\\n \\"CallId\\": \\"1231231231213^11231231231\\",\\n \\"FailedReason\\": \\"主动取消\\",\\n \\"Duration\\": 16,\\n \\"HangupDirection\\": \\"用户\\",\\n \\"StatusCode\\": \\"200005\\",\\n \\"CalledPhone\\": \\"186******\\",\\n \\"Variables\\": [\\n {\\n \\"Required\\": false,\\n \\"Value\\": \\"张三\\",\\n \\"Id\\": \\"22\\",\\n \\"Key\\": \\"name\\",\\n \\"Source\\": \\"示例值\\",\\n \\"Name\\": \\"姓名\\"\\n }\\n ],\\n \\"RecordingFileDownloadUrl\\": \\"https://********\\",\\n \\"ReleaseTime\\": 98,\\n \\"PickUpTime\\": 1754617273000,\\n \\"OutId\\": \\"bb3bc32d-54b8-49c4-80d3-61583417d22e\\\\n\\",\\n \\"ConversationRecord\\": \\"[\\\\n {\\\\n \\\\\\"content\\\\\\": \\\\\\"111您好，年龄222，性别男，我这边是**汽车的官方顾问，我们新出了一款车型为**；**已经上市了，售价**万元起，**分钟破*台，您看要不了解一下？\\\\\\",\\\\n \\\\\\"role\\\\\\": \\\\\\"assistant\\\\\\"\\\\n },\\\\n {\\\\n \\\\\\"content\\\\\\": \\\\\\"<客户打断>哎，你是谁？\\\\\\",\\\\n \\\\\\"role\\\\\\": \\\\\\"user\\\\\\"\\\\n },\\\\n {\\\\n \\\\\\"content\\\\\\": \\\\\\"<客户打断>你再说一遍。\\\\\\",\\\\n \\\\\\"role\\\\\\": \\\\\\"user\\\\\\"\\\\n },\\\\n {\\\\n \\\\\\"content\\\\\\": \\\\\\"哎，我没听清。\\\\\\",\\\\n \\\\\\"role\\\\\\": \\\\\\"user\\\\\\"\\\\n },\\\\n {\\\\n \\\\\\"content\\\\\\": \\\\\\"你在说什么？\\\\\\",\\\\n \\\\\\"role\\\\\\": \\\\\\"user\\\\\\"\\\\n },\\\\n {\\\\n \\\\\\"content\\\\\\": \\\\\\"您好，\\\\\\",\\\\n \\\\\\"role\\\\\\": \\\\\\"assistant\\\\\\"\\\\n },\\\\n {\\\\n \\\\\\"content\\\\\\": \\\\\\"我是**汽车总部销售服务顾问。\\\\\\",\\\\n \\\\\\"role\\\\\\": \\\\\\"assistant\\\\\\"\\\\n },\\\\n {\\\\n \\\\\\"content\\\\\\": \\\\\\"我们最近推出了一款新车**，想了解一下您是否对这款车型感兴趣？\\\\\\",\\\\n \\\\\\"role\\\\\\": \\\\\\"assistant\\\\\\"\\\\n },\\\\n {\\\\n \\\\\\"content\\\\\\": \\\\\\"<客户打断>哎，那我是谁？\\\\\\",\\\\n \\\\\\"role\\\\\\": \\\\\\"user\\\\\\"\\\\n },\\\\n {\\\\n \\\\\\"content\\\\\\": \\\\\\"你在说什么呢？\\\\\\",\\\\n \\\\\\"role\\\\\\": \\\\\\"user\\\\\\"\\\\n },\\\\n {\\\\n \\\\\\"content\\\\\\": \\\\\\"抱歉打扰了，111先生。\\\\\\",\\\\n \\\\\\"role\\\\\\": \\\\\\"assistant\\\\\\"\\\\n },\\\\n {\\\\n \\\\\\"content\\\\\\": \\\\\\"祝您生活愉快！再见！\\\\\\",\\\\n \\\\\\"role\\\\\\": \\\\\\"assistant\\\\\\"\\\\n }\\\\n]\\",\\n \\"OutputTags\\": [\\n {\\n \\"OutputTagDescription\\": \\"评估客户对车型的兴趣和购买可能性\\",\\n \\"OutputTagName\\": \\"客户意向度\\",\\n \\"OutputTagValue\\": \\"[\\\\\\"高（非常积极，大概率转化）\\\\\\"]\\",\\n \\"Id\\": \\"9ca2*****************************\\"\\n }\\n ]\\n },\\n \\"Code\\": \\"OK\\",\\n \\"Success\\": true\\n}","type":"json"}]', + 'title' => '通信智能体呼叫通话详情', + 'description' => '- 您可通过此接口查询通信智能体通话详细，也可在[**呼叫任务管理**](https://aiccs.console.aliyun.com/agent/task)>**详情**>**执行记录**>**已完成**>**通话详情**界面查看通话详情。'."\n" + ."\n" + .'- 在调用此接口前，请确保您已创建呼叫任务且已导入被叫数据。'."\n" + ."\n" + .'- 若您没有已创建的呼叫任务，可在[**呼叫任务管理**](https://aiccs.console.aliyun.com/agent/task)界面创建呼叫任务并导入被叫数据，或通过[CreateAiCallTask](~~2926796~~)、[ImportTaskNumberDatas](~~2926815~~)接口创建呼叫任务并导入被叫数据。', + ], + 'QueryAiCallDetailPage' => [ + 'summary' => '分页查询通信智能体外呼任务明细。', + 'methods' => [ + 'post', + 'get', + ], + 'schemes' => [ + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + ], + 'operationType' => 'read', + 'deprecated' => false, + 'systemTags' => [ + 'operationType' => 'list', + 'riskType' => 'none', + 'chargeType' => 'free', + 'abilityTreeCode' => '269272', + 'abilityTreeNodes' => [ + 'FEATUREaiccsTY5M4L', + ], + 'autoTest' => true, + 'tenantRelevance' => 'tenant', + ], + 'parameters' => [ + [ + 'name' => 'TaskId', + 'in' => 'query', + 'schema' => [ + 'description' => '任务ID。', + 'type' => 'string', + 'required' => true, + 'example' => '1187**************', + ], + ], + [ + 'name' => 'Status', + 'in' => 'query', + 'schema' => [ + 'description' => '任务状态。取值：'."\n" + ."\n" + .'- 0：待完成。'."\n" + ."\n" + .'- 1：已完成。'."\n" + ."\n" + .'- 2：失败。', + 'type' => 'integer', + 'format' => 'int64', + 'required' => true, + 'enumValueTitles' => [], + 'example' => '0', + ], + ], + [ + 'name' => 'BatchId', + 'in' => 'query', + 'schema' => [ + 'description' => '批次号ID。在[外呼任务管理](https://aiccs.console.aliyun.com/agent/task)界面单击详情查看批次号ID。', + 'type' => 'string', + 'required' => false, + 'example' => '1183**************'."\n", + ], + ], + [ + 'name' => 'CalledNumber', + 'in' => 'query', + 'schema' => [ + 'description' => '被叫号码。', + 'type' => 'string', + 'required' => false, + 'example' => '053714454****', + ], + ], + [ + 'name' => 'EncryptionType', + 'in' => 'query', + 'schema' => [ + 'description' => '加密方式。0: 不加密；1: MD5；2: SHA256；3: SM3；', + 'type' => 'integer', + 'format' => 'int64', + 'required' => false, + 'example' => '1', + ], + ], + [ + 'name' => 'CallResult', + 'in' => 'query', + 'schema' => [ + 'description' => '外呼结果。取值：'."\n" + .'- CALL_FORWARDING：呼叫转移。'."\n" + .'- INCOMING_CALL_BARRED：限制呼入。'."\n" + .'- CALL_REJECTED：拒接。'."\n" + .'- ANSWERED：用户接通。'."\n" + .'- USER_BUSY：被叫忙。'."\n" + .'- POWERED_OFF：关机。'."\n" + .'- NO_USER_RESPONSE：不在服务区。'."\n" + .'- OPERATOR_BLOCK：运营商拦截。'."\n" + .'- OTHERS：其他状态。'."\n" + .'- SUSPEND：停机。'."\n" + .'- CANCEL：主叫取消。'."\n" + .'- INVALID_NUMBER：空号。'."\n" + .'- UNAVAILABLE：暂时无法接通。'."\n" + .'- NETWORK_BUSY：网络忙。'."\n" + .'- NO_ANSWER：无应答。', + 'type' => 'string', + 'required' => false, + 'enumValueTitles' => [], + 'example' => 'ANSWERED', + ], + ], + [ + 'name' => 'MajorIntent', + 'in' => 'query', + 'schema' => [ + 'description' => '主意图。在[通信智能体管理](https://aiccs.console.aliyun.com/agent/customize)界面单击智能体详情查看主意图。', + 'type' => 'string', + 'required' => false, + 'example' => 'A', + ], + ], + [ + 'name' => 'MinConversationDuration', + 'in' => 'query', + 'schema' => [ + 'description' => '通话时长下限。单位：分钟。', + 'type' => 'integer', + 'format' => 'int64', + 'required' => false, + 'example' => '0', + ], + ], + [ + 'name' => 'MaxConversationDuration', + 'in' => 'query', + 'schema' => [ + 'description' => '通话时长上限。单位：分钟。', + 'type' => 'integer', + 'format' => 'int64', + 'required' => false, + 'example' => '20', + ], + ], + [ + 'name' => 'StartImportedTime', + 'in' => 'query', + 'schema' => [ + 'description' => '起始导入时间，时间戳，单位：ms。', + 'type' => 'integer', + 'format' => 'int64', + 'required' => false, + 'example' => '1748948749000', + ], + ], + [ + 'name' => 'EndImportedTime', + 'in' => 'query', + 'schema' => [ + 'description' => '结束导入时间，时间戳，单位：ms。', + 'type' => 'integer', + 'format' => 'int64', + 'required' => false, + 'example' => '1748948749000', + ], + ], + [ + 'name' => 'StartCallingTime', + 'in' => 'query', + 'schema' => [ + 'description' => '起始外呼时间，时间戳，单位：ms。', + 'type' => 'integer', + 'format' => 'int64', + 'required' => false, + 'example' => '1748948749000', + ], + ], + [ + 'name' => 'EndCallingTime', + 'in' => 'query', + 'schema' => [ + 'description' => '结束外呼时间，时间戳，单位：ms。', + 'type' => 'integer', + 'format' => 'int64', + 'required' => false, + 'example' => '1748948749000', + ], + ], + [ + 'name' => 'OutId', + 'in' => 'query', + 'schema' => [ + 'description' => '预留给调用方使用的ID。最终会通过在回执消息中将此ID带回给调用方。', + 'type' => 'string', + 'required' => false, + 'example' => '94ba739b-c01a-ef91-335d-4be006c34899', + ], + ], + [ + 'name' => 'DetailIds', + 'in' => 'query', + 'style' => 'json', + 'schema' => [ + 'description' => '任务明细ID列表，最多不能超过100个。', + 'type' => 'array', + 'items' => [ + 'description' => '明细ID。', + 'type' => 'integer', + 'format' => 'int64', + 'required' => false, + 'example' => '992913231****', + ], + 'required' => false, + 'example' => '示例值示例值', + ], + ], + [ + 'name' => 'PageNo', + 'in' => 'query', + 'schema' => [ + 'description' => '当前页。取值大于**0**，默认值：**1**。', + 'type' => 'integer', + 'format' => 'int64', + 'required' => false, + 'example' => '1', + 'default' => '1', + ], + ], + [ + 'name' => 'PageSize', + 'in' => 'query', + 'schema' => [ + 'description' => '每页数量。默认值：**10**。', + 'type' => 'integer', + 'format' => 'int64', + 'required' => false, + 'example' => '10', + 'default' => '10', + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'type' => 'object', + 'properties' => [ + 'AccessDeniedDetail' => [ + 'description' => '访问被拒绝的详细原因。', + 'type' => 'string', + 'example' => 'None', + ], + 'Message' => [ + 'description' => '状态码描述。', + 'type' => 'string', + 'example' => '成功', + ], + 'RequestId' => [ + 'description' => '请求ID。', + 'type' => 'string', + 'example' => 'A57441B2-8EB6-5B93-9F37-0A51B8E2C9F5', + ], + 'Data' => [ + 'description' => '返回结果数据。', + 'type' => 'object', + 'properties' => [ + 'PageSize' => [ + 'description' => '分页大小。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '5', + ], + 'Total' => [ + 'description' => '总共记录数。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '2', + ], + 'PageNo' => [ + 'description' => '当前页。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '60', + ], + 'List' => [ + 'description' => '任务明细数据列表。', + 'type' => 'array', + 'items' => [ + 'description' => '任务明细数据。', + 'type' => 'object', + 'properties' => [ + 'ImportedTime' => [ + 'description' => '导入时间，时间戳，单位：毫秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '1748948749000', + ], + 'Status' => [ + 'description' => '任务明细状态。'."\n" + .'- 0:初始化'."\n" + .'- 1:等待外呼中'."\n" + .'- 2:等待重试中'."\n" + .'- 3:外呼中'."\n" + .'- 4:外呼结束'."\n" + .'- 5:外呼失败'."\n" + ."\n" + .'只有4和5属于终态。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '4', + ], + 'Options' => [ + 'description' => '运行时用到的变量信息，会以Key-Value的形式存储在该字段中。', + 'type' => 'string', + 'example' => '{'."\n" + .' "date": "666",'."\n" + .' "phoneNumber": "777",'."\n" + .' "distance": "555",'."\n" + .' "mendian": "444",'."\n" + .' "sex": "男",'."\n" + .' "name": "111",'."\n" + .' "age": "222"'."\n" + .'}', + ], + 'EncryptionType' => [ + 'description' => '加密方式：0-不加密；1-MD5；2-SHA256；3-SM3', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '1', + ], + 'CalledNumber' => [ + 'description' => '被叫号码。', + 'type' => 'string', + 'example' => '0537101****', + ], + 'CallResult' => [ + 'description' => '呼叫结果。', + 'type' => 'string', + 'example' => '用户接通', + ], + 'ConversationTurnCount' => [ + 'description' => '对话轮次。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '10', + ], + 'TaskId' => [ + 'description' => '任务ID。', + 'type' => 'string', + 'example' => '1187**************', + ], + 'BatchId' => [ + 'description' => '批次号ID。', + 'type' => 'string', + 'example' => '1183**************', + ], + 'MajorIntent' => [ + 'description' => '主意图。', + 'type' => 'string', + 'example' => 'A', + ], + 'FailedReason' => [ + 'description' => '呼叫失败原因，只有呼叫失败时才会有。', + 'type' => 'string', + 'example' => '账户停机', + ], + 'BranchId' => [ + 'type' => 'integer', + 'format' => 'int64', + 'example' => '49', + ], + 'RecordingFilePath' => [ + 'description' => '录音文件下载路径，只有录音文件生成后才有该字段。', + 'type' => 'string', + 'example' => 'https://*******', + ], + 'CallingTime' => [ + 'description' => '呼叫时间，时间戳，单位：毫秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '1748948749000', + ], + 'DetailId' => [ + 'description' => '任务明细ID。', + 'type' => 'string', + 'example' => '9662*************', + ], + 'OutId' => [ + 'type' => 'string', + 'example' => 'outId', + ], + 'BranchVersionId' => [ + 'type' => 'integer', + 'format' => 'int64', + 'example' => '9', + ], + 'ConversationRecord' => [ + 'description' => '聊天记录信息。结构为JSON数组，聊天记录时按照时间顺序已经排序好了。具体如下：'."\n" + .'```json'."\n" + .'['."\n" + .' {'."\n" + .' "content":"聊天内容",'."\n" + .' "role":"角色",//可取值：user（用户）、assistant（机器人）'."\n" + .' }'."\n" + .']'."\n" + .'```', + 'type' => 'string', + 'example' => '['."\n" + .' {'."\n" + .' "content": "111您好，年龄222，性别男，我这边是**汽车的官方顾问，我们新出了一款车型为**；**已经上市了，售价**万元起，**分钟破*台，您看要不了解一下？",'."\n" + .' "role": "assistant"'."\n" + .' },'."\n" + .' {'."\n" + .' "content": "<客户打断>哎，你是谁？",'."\n" + .' "role": "user",'."\n" + .' },'."\n" + .' {'."\n" + .' "content": "<客户打断>你再说一遍。",'."\n" + .' "role": "user",'."\n" + .' },'."\n" + .' {'."\n" + .' "content": "哎，我没听清。",'."\n" + .' "role": "user",'."\n" + .' },'."\n" + .' {'."\n" + .' "content": "你在说什么？",'."\n" + .' "role": "user",'."\n" + .' },'."\n" + .' {'."\n" + .' "content": "您好，",'."\n" + .' "role": "assistant",'."\n" + .' },'."\n" + .' {'."\n" + .' "content": "我是**汽车总部销售服务顾问。",'."\n" + .' "role": "assistant",'."\n" + .' },'."\n" + .' {'."\n" + .' "content": "我们最近推出了一款新车**，想了解一下您是否对这款车型感兴趣？",'."\n" + .' "role": "assistant",'."\n" + .' },'."\n" + .' {'."\n" + .' "content": "<客户打断>哎，那我是谁？",'."\n" + .' "role": "user",'."\n" + .' },'."\n" + .' {'."\n" + .' "content": "你在说什么呢？",'."\n" + .' "role": "user",'."\n" + .' },'."\n" + .' {'."\n" + .' "content": "抱歉打扰了，111先生。",'."\n" + .' "role": "assistant",'."\n" + .' },'."\n" + .' {'."\n" + .' "content": "祝您生活愉快！再见！",'."\n" + .' "role": "assistant",'."\n" + .' }'."\n" + .']', + ], + 'ConversationDuration' => [ + 'description' => '通话时长，单位：秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '100', + ], + ], + ], + 'example' => '', + ], + ], + ], + 'Code' => [ + 'description' => '状态码。', + 'type' => 'string', + 'example' => 'OK', + ], + 'Success' => [ + 'description' => '调用接口是否成功。取值：'."\n" + .'- **true**：成功。'."\n" + .'- **false**：失败。', + 'type' => 'boolean', + 'example' => 'true', + ], + ], + ], + ], + ], + 'staticInfo' => [ + 'returnType' => 'synchronous', + ], + 'responseDemo' => '[{"errorExample":"","example":"{\\n \\"AccessDeniedDetail\\": \\"None\\",\\n \\"Message\\": \\"成功\\",\\n \\"RequestId\\": \\"A57441B2-8EB6-5B93-9F37-0A51B8E2C9F5\\",\\n \\"Data\\": {\\n \\"PageSize\\": 5,\\n \\"Total\\": 2,\\n \\"PageNo\\": 60,\\n \\"List\\": [\\n {\\n \\"ImportedTime\\": 1748948749000,\\n \\"Status\\": 4,\\n \\"Options\\": \\"{\\\\n \\\\\\"date\\\\\\": \\\\\\"666\\\\\\",\\\\n \\\\\\"phoneNumber\\\\\\": \\\\\\"777\\\\\\",\\\\n \\\\\\"distance\\\\\\": \\\\\\"555\\\\\\",\\\\n \\\\\\"mendian\\\\\\": \\\\\\"444\\\\\\",\\\\n \\\\\\"sex\\\\\\": \\\\\\"男\\\\\\",\\\\n \\\\\\"name\\\\\\": \\\\\\"111\\\\\\",\\\\n \\\\\\"age\\\\\\": \\\\\\"222\\\\\\"\\\\n}\\",\\n \\"EncryptionType\\": 1,\\n \\"CalledNumber\\": \\"0537101****\\",\\n \\"CallResult\\": \\"用户接通\\",\\n \\"ConversationTurnCount\\": 10,\\n \\"TaskId\\": \\"1187**************\\",\\n \\"BatchId\\": \\"1183**************\\",\\n \\"MajorIntent\\": \\"A\\",\\n \\"FailedReason\\": \\"账户停机\\",\\n \\"BranchId\\": 49,\\n \\"RecordingFilePath\\": \\"https://*******\\",\\n \\"CallingTime\\": 1748948749000,\\n \\"DetailId\\": \\"9662*************\\",\\n \\"OutId\\": \\"outId\\",\\n \\"BranchVersionId\\": 9,\\n \\"ConversationRecord\\": \\"[\\\\n {\\\\n \\\\\\"content\\\\\\": \\\\\\"111您好，年龄222，性别男，我这边是**汽车的官方顾问，我们新出了一款车型为**；**已经上市了，售价**万元起，**分钟破*台，您看要不了解一下？\\\\\\",\\\\n \\\\\\"role\\\\\\": \\\\\\"assistant\\\\\\"\\\\n },\\\\n {\\\\n \\\\\\"content\\\\\\": \\\\\\"<客户打断>哎，你是谁？\\\\\\",\\\\n \\\\\\"role\\\\\\": \\\\\\"user\\\\\\",\\\\n },\\\\n {\\\\n \\\\\\"content\\\\\\": \\\\\\"<客户打断>你再说一遍。\\\\\\",\\\\n \\\\\\"role\\\\\\": \\\\\\"user\\\\\\",\\\\n },\\\\n {\\\\n \\\\\\"content\\\\\\": \\\\\\"哎，我没听清。\\\\\\",\\\\n \\\\\\"role\\\\\\": \\\\\\"user\\\\\\",\\\\n },\\\\n {\\\\n \\\\\\"content\\\\\\": \\\\\\"你在说什么？\\\\\\",\\\\n \\\\\\"role\\\\\\": \\\\\\"user\\\\\\",\\\\n },\\\\n {\\\\n \\\\\\"content\\\\\\": \\\\\\"您好，\\\\\\",\\\\n \\\\\\"role\\\\\\": \\\\\\"assistant\\\\\\",\\\\n },\\\\n {\\\\n \\\\\\"content\\\\\\": \\\\\\"我是**汽车总部销售服务顾问。\\\\\\",\\\\n \\\\\\"role\\\\\\": \\\\\\"assistant\\\\\\",\\\\n },\\\\n {\\\\n \\\\\\"content\\\\\\": \\\\\\"我们最近推出了一款新车**，想了解一下您是否对这款车型感兴趣？\\\\\\",\\\\n \\\\\\"role\\\\\\": \\\\\\"assistant\\\\\\",\\\\n },\\\\n {\\\\n \\\\\\"content\\\\\\": \\\\\\"<客户打断>哎，那我是谁？\\\\\\",\\\\n \\\\\\"role\\\\\\": \\\\\\"user\\\\\\",\\\\n },\\\\n {\\\\n \\\\\\"content\\\\\\": \\\\\\"你在说什么呢？\\\\\\",\\\\n \\\\\\"role\\\\\\": \\\\\\"user\\\\\\",\\\\n },\\\\n {\\\\n \\\\\\"content\\\\\\": \\\\\\"抱歉打扰了，111先生。\\\\\\",\\\\n \\\\\\"role\\\\\\": \\\\\\"assistant\\\\\\",\\\\n },\\\\n {\\\\n \\\\\\"content\\\\\\": \\\\\\"祝您生活愉快！再见！\\\\\\",\\\\n \\\\\\"role\\\\\\": \\\\\\"assistant\\\\\\",\\\\n }\\\\n]\\",\\n \\"ConversationDuration\\": 100\\n }\\n ]\\n },\\n \\"Code\\": \\"OK\\",\\n \\"Success\\": true\\n}","type":"json"}]', + 'title' => '查询通信智能体外呼任务明细', + 'description' => '- 在查询通信智能体外呼任务明细之前，请确保您已创建外呼任务。'."\n" + ."\n" + .'- 若您没有创建外呼任务，可在[外呼任务管理](https://aiccs.console.aliyun.com/agent/task)界面创建外呼任务或者通过[CreateAiCallTask](~~2926796~~)接口创建外呼任务。', + ], + 'StopAiCallTask' => [ + 'summary' => '停止通信智能体呼出任务。', + 'methods' => [ + 'post', + 'get', + ], + 'schemes' => [ + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + ], + 'operationType' => 'readAndWrite', + 'deprecated' => false, + 'systemTags' => [ + 'operationType' => 'none', + 'riskType' => 'none', + 'chargeType' => 'free', + 'autoTest' => true, + 'tenantRelevance' => 'publicInformation', + ], + 'parameters' => [ + [ + 'name' => 'TaskId', + 'in' => 'query', + 'schema' => [ + 'description' => '任务ID。', + 'type' => 'string', + 'required' => true, + 'example' => '1187**************', + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'type' => 'object', + 'properties' => [ + 'AccessDeniedDetail' => [ + 'description' => '访问被拒绝的详细原因。', + 'type' => 'string', + 'example' => 'None', + ], + 'Message' => [ + 'description' => '状态码描述。', + 'type' => 'string', + 'example' => '成功', + ], + 'RequestId' => [ + 'description' => '请求ID。', + 'type' => 'string', + 'example' => '7124F972-BAB8-5D1E-90FC-01CB10713B29', + ], + 'Data' => [ + 'description' => '返回数据结果。取值：'."\n" + .'- **true**：成功。'."\n" + .'- **false**：失败。', + 'type' => 'boolean', + 'enumValueTitles' => [], + 'example' => 'true', + ], + 'Code' => [ + 'description' => '请求状态码。返回OK代表请求成功。', + 'type' => 'string', + 'example' => 'OK', + ], + 'Success' => [ + 'description' => '调用接口是否成功。取值：'."\n" + .'- **true**：成功。'."\n" + .'- **false**：失败。', + 'type' => 'boolean', + 'example' => 'true', + ], + ], + ], + ], + ], + 'staticInfo' => [ + 'returnType' => 'synchronous', + ], + 'responseDemo' => '[{"errorExample":"","example":"{\\n \\"AccessDeniedDetail\\": \\"None\\",\\n \\"Message\\": \\"成功\\",\\n \\"RequestId\\": \\"7124F972-BAB8-5D1E-90FC-01CB10713B29\\",\\n \\"Data\\": true,\\n \\"Code\\": \\"OK\\",\\n \\"Success\\": true\\n}","type":"json"}]', + 'title' => '停止通信智能体呼出任务', + 'description' => '- 在停止通信智能体呼出任务之前，请确保您已创建呼出任务且任务状态为运行中。'."\n" + ."\n" + .'- 若您没有已创建的呼出任务，请先在[呼出任务管理](https://aiccs.console.aliyun.com/agent/task)界面创建呼出任务或通过[CreateAiCallTask](~~2926796~~)接口创建呼出任务。', + ], + 'CancelAiCallDetails' => [ + 'summary' => '通信智能体呼叫任务取消呼叫，如明细记录已经进入待呼队列或者正在呼叫，则无法取消。', + 'methods' => [ + 'post', + 'get', + ], + 'schemes' => [ + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + ], + 'operationType' => 'readAndWrite', + 'deprecated' => false, + 'systemTags' => [ + 'operationType' => 'update', + 'riskType' => 'none', + 'chargeType' => 'free', + 'autoTest' => true, + 'tenantRelevance' => 'tenant', + ], + 'parameters' => [ + [ + 'name' => 'TaskId', + 'in' => 'query', + 'schema' => [ + 'description' => '任务ID。在[呼叫任务管理](https://aiccs.console.aliyun.com/agent/task)界面查看任务ID或通过[QueryAiCallTaskPage](~~2926799~~)接口获取任务ID。', + 'type' => 'string', + 'required' => true, + 'example' => '138************'."\n", + ], + ], + [ + 'name' => 'DetailIdList', + 'in' => 'query', + 'style' => 'json', + 'schema' => [ + 'description' => '任务明细ID列表，如果指定了该参数，则以该参数为准，BatchId和PhoneNumbers无效。', + 'type' => 'array', + 'items' => [ + 'description' => '任务明细ID。在[**呼叫任务管理**](https://aiccs.console.aliyun.com/agent/task)>**详情**>**执行记录**>**已完成**>**通话详情**界面左上角查看任务明细ID或通过[QueryAiCallDetailPage](~~2926853~~)接口获取任务明细ID。', + 'type' => 'string', + 'required' => false, + 'example' => '12131231*****', + ], + 'required' => false, + ], + ], + [ + 'name' => 'BatchId', + 'in' => 'query', + 'schema' => [ + 'description' => '批次ID。即为导入被叫数据时返回的批次ID，在[**呼叫任务管理**](https://aiccs.console.aliyun.com/agent/task)>**详情**>**执行记录**界面查看任务批次ID或通过[ImportTaskNumberDatas](~~2926815~~)接口导入被叫数据时返回的导入批次ID，如果指定了DetailIdList，则该参数无效。', + 'type' => 'string', + 'required' => false, + 'example' => '4253331213*****', + ], + ], + [ + 'name' => 'PhoneNumbers', + 'in' => 'query', + 'style' => 'json', + 'schema' => [ + 'description' => '手机号列表，如果需要使用该参数，则必须指定BatchId，否则认为参数无效。', + 'type' => 'array', + 'items' => [ + 'description' => '手机号。即为需要取消呼叫任务的手机号码，为导入被叫数据时传入的手机号码。', + 'type' => 'string', + 'required' => false, + 'example' => '180*******', + ], + 'required' => false, + 'example' => '', + ], + ], + [ + 'name' => 'EncryptionType', + 'in' => 'query', + 'schema' => [ + 'type' => 'integer', + 'format' => 'int64', + 'required' => false, + 'example' => '36', + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'type' => 'object', + 'properties' => [ + 'AccessDeniedDetail' => [ + 'description' => '访问被拒绝的详细原因。', + 'type' => 'string', + 'example' => 'None', + ], + 'Message' => [ + 'description' => '状态码描述。', + 'type' => 'string', + 'example' => '成功', + ], + 'RequestId' => [ + 'description' => '请求ID。', + 'type' => 'string', + 'example' => '46C98E28-9239-5D95-AC76-648B8FD4889A', + ], + 'Data' => [ + 'description' => '返回数据。', + 'type' => 'object', + 'properties' => [ + 'TotalCount' => [ + 'description' => '总量。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '50', + ], + 'FailedDetails' => [ + 'description' => '失败明细情况。是个Map，Key为失败的明细ID或者手机号码，Value为失败原因。', + 'type' => 'object', + 'example' => '{'."\n" + .' "176********": "明细记录当前状态不可取消"'."\n" + .'}', + ], + 'FailedCount' => [ + 'description' => '未成功取消是数量。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '75', + ], + 'SucceedCount' => [ + 'description' => '成功取消的数量。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '81', + ], + 'ResultCode' => [ + 'description' => '取消结果。取值：'."\n" + .'- ALL_FAILED：全部取消失败。'."\n" + .'- ALL_SUCCEED：全部取消成功。'."\n" + .'- PART_FAILED：部分取消失败。', + 'type' => 'string', + 'enumValueTitles' => [], + 'example' => 'PART_FAILED', + ], + ], + 'example' => '', + ], + 'Code' => [ + 'description' => '状态码。', + 'type' => 'string', + 'example' => 'OK', + ], + 'Success' => [ + 'description' => '调用接口是否成功。取值：'."\n" + .'- **true**：成功。'."\n" + .'- **false**：失败。'."\n", + 'type' => 'boolean', + 'example' => 'false', + ], + ], + ], + ], + ], + 'staticInfo' => [ + 'returnType' => 'synchronous', + ], + 'responseDemo' => '[{"errorExample":"","example":"{\\n \\"AccessDeniedDetail\\": \\"None\\",\\n \\"Message\\": \\"成功\\",\\n \\"RequestId\\": \\"46C98E28-9239-5D95-AC76-648B8FD4889A\\",\\n \\"Data\\": {\\n \\"TotalCount\\": 50,\\n \\"FailedDetails\\": {\\n \\"176********\\": \\"明细记录当前状态不可取消\\"\\n },\\n \\"FailedCount\\": 75,\\n \\"SucceedCount\\": 81,\\n \\"ResultCode\\": \\"PART_FAILED\\"\\n },\\n \\"Code\\": \\"OK\\",\\n \\"Success\\": false\\n}","type":"json"}]', + 'title' => '通信智能体呼叫任务取消呼叫', + 'description' => '- 您可调用此接口取消通信智能体呼叫任务，也可在[**呼叫任务管理**](https://aiccs.console.aliyun.com/agent/task)>**管理**>**执行记录**>**待完成**界面手动取消通信智能体呼叫任务。'."\n" + ."\n" + .'- 调用此接口之前，请确保您已创建呼叫任务且已导入被叫数据。'."\n" + ."\n" + .'- 若您没有已创建的呼叫任务，可在呼叫任务管理界面创建呼叫任务并导入被叫数据，或通过[CreateAiCallTask](~~2926796~~)、[ImportTaskNumberDatas](~~2926815~~)接口创建呼叫任务并导入被叫数据。'."\n" + ."\n" + .'- 通信智能体呼叫任务取消呼叫后，可能会对您的业务造成影响，请谨慎操作。', + ], + 'StartAiCallTask' => [ + 'summary' => '启动通信智能体外呼任务。', + 'methods' => [ + 'post', + 'get', + ], + 'schemes' => [ + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + ], + 'operationType' => 'readAndWrite', + 'deprecated' => false, + 'systemTags' => [ + 'operationType' => 'none', + 'riskType' => 'none', + 'chargeType' => 'free', + 'autoTest' => true, + 'tenantRelevance' => 'publicInformation', + ], + 'parameters' => [ + [ + 'name' => 'TaskId', + 'in' => 'query', + 'schema' => [ + 'description' => '任务ID。', + 'type' => 'string', + 'required' => true, + 'example' => '1187**************', + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'type' => 'object', + 'properties' => [ + 'AccessDeniedDetail' => [ + 'description' => '访问被拒绝的详细原因。', + 'type' => 'string', + 'example' => 'None', + ], + 'Message' => [ + 'description' => '状态码描述。', + 'type' => 'string', + 'example' => '成功', + ], + 'RequestId' => [ + 'description' => '请求ID。', + 'type' => 'string', + 'example' => '58A32FFF-86EE-5CF0-B365-97E8C574C7F4', + ], + 'Data' => [ + 'description' => '启动结果。取值：'."\n" + .'- **true**：成功。'."\n" + .'- **false**：失败。', + 'type' => 'boolean', + 'enumValueTitles' => [], + 'example' => 'false', + ], + 'Code' => [ + 'description' => '请求状态码。返回OK代表请求成功。', + 'type' => 'string', + 'example' => 'OK', + ], + 'Success' => [ + 'description' => '调用接口是否成功。取值：'."\n" + .'- **true**：成功。'."\n" + .'- **false**：失败。', + 'type' => 'boolean', + 'example' => 'false', + ], + ], + ], + ], + ], + 'staticInfo' => [ + 'returnType' => 'synchronous', + ], + 'responseDemo' => '[{"errorExample":"","example":"{\\n \\"AccessDeniedDetail\\": \\"None\\",\\n \\"Message\\": \\"成功\\",\\n \\"RequestId\\": \\"58A32FFF-86EE-5CF0-B365-97E8C574C7F4\\",\\n \\"Data\\": false,\\n \\"Code\\": \\"OK\\",\\n \\"Success\\": false\\n}","type":"json"}]', + 'title' => '启动通信智能体外呼任务', + 'description' => '- 在启动通信智能体呼出任务之前，请确保您的呼出任务状态为已停止。'."\n" + ."\n" + .'- 若您没有已创建的呼叫任务，请先在[呼叫任务管理](https://aiccs.console.aliyun.com/agent/task)界面创建呼叫任务或通过[CreateAiCallTask](~~2926796~~)接口创建呼叫任务。', + ], + 'UpdateAiCallTask' => [ + 'summary' => '更新通信智能体外呼任务配置。', + 'methods' => [ + 'post', + 'get', + ], + 'schemes' => [ + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + ], + 'operationType' => 'readAndWrite', + 'deprecated' => false, + 'systemTags' => [ + 'operationType' => 'update', + 'riskType' => 'none', + 'chargeType' => 'free', + 'autoTest' => true, + 'tenantRelevance' => 'tenant', + ], + 'parameters' => [ + [ + 'name' => 'TaskName', + 'in' => 'query', + 'schema' => [ + 'description' => '任务名称，同一个账号下不允许重复。', + 'type' => 'string', + 'required' => true, + 'example' => '测试任务', + ], + ], + [ + 'name' => 'VirtualNumber', + 'in' => 'query', + 'schema' => [ + 'description' => '呼出使用的服务实例。', + 'type' => 'string', + 'required' => false, + 'example' => '0537022*****', + ], + ], + [ + 'name' => 'StartType', + 'in' => 'query', + 'schema' => [ + 'description' => '启动方式。取值：'."\n" + ."\n" + .'- IMMEDIATE：立即启动。'."\n" + ."\n" + .'- SCHEDULE：定时启动。', + 'type' => 'string', + 'required' => true, + 'example' => 'IMMEDIATE', + ], + ], + [ + 'name' => 'MissCallRetry', + 'in' => 'query', + 'schema' => [ + 'description' => '是否开启重试。取值：'."\n" + ."\n" + .'- true：是。'."\n" + ."\n" + .'- false（默认）：否。', + 'type' => 'boolean', + 'required' => false, + 'example' => 'true', + ], + ], + [ + 'name' => 'CallRetryReason', + 'in' => 'query', + 'style' => 'json', + 'schema' => [ + 'description' => '失败重试原因。', + 'type' => 'array', + 'items' => [ + 'description' => '具体重试原因。取值：'."\n" + ."\n" + .'- CALL_REJECTED：拒接。'."\n" + ."\n" + .'- USER_BUSY：被叫忙。'."\n" + ."\n" + .'- SUSPEND：停机。'."\n" + ."\n" + .'- INVALID_NUMBER：空号。'."\n" + ."\n" + .'- POWERED_OFF：关机。'."\n" + ."\n" + .'- NETWORK_BUSY：网络忙。'."\n" + ."\n" + .'- NO_ANSWER：无应答。', + 'type' => 'string', + 'required' => false, + 'enumValueTitles' => [], + 'example' => 'CALL_REJECTED', + ], + 'required' => false, + ], + ], + [ + 'name' => 'CallRetryTimes', + 'in' => 'query', + 'schema' => [ + 'description' => '重试次数，最大不能超过3次。', + 'type' => 'integer', + 'format' => 'int64', + 'required' => false, + 'example' => '2', + ], + ], + [ + 'name' => 'CallRetryInterval', + 'in' => 'query', + 'schema' => [ + 'description' => '重试间隔，单位：分钟，最大不能超过120分钟。', + 'type' => 'integer', + 'format' => 'int64', + 'required' => false, + 'example' => '25', + ], + ], + [ + 'name' => 'CallTime', + 'in' => 'query', + 'style' => 'json', + 'schema' => [ + 'description' => '可呼叫时间。', + 'type' => 'array', + 'items' => [ + 'description' => '呼叫时间段，格式如下：'."\n" + .'```json'."\n" + .'{"startTime":"09:00:00","endTime":"10:00:00"}'."\n" + .'```'."\n" + .'`startTime`代表开始时间，`endTime`代表结束时间，仅处于这个时间段内的时刻才会发起呼出调度，否则将等待下一个可调度是间段到来。', + 'type' => 'string', + 'required' => false, + 'example' => '{"startTime":"09:00:00","endTime":"10:00:00"}', + ], + 'required' => true, + ], + ], + [ + 'name' => 'CallDay', + 'in' => 'query', + 'style' => 'json', + 'schema' => [ + 'description' => '可外呼日。', + 'type' => 'array', + 'items' => [ + 'description' => '可外呼日。取值：'."\n" + ."\n" + .'- MONDAY：周一。'."\n" + ."\n" + .'- TUESDAY：周二。'."\n" + ."\n" + .'- WEDNESDAY：周三。'."\n" + ."\n" + .'- THURSDAY：周四。'."\n" + ."\n" + .'- FRIDAY：周五。'."\n" + ."\n" + .'- SATURDAY：周六。'."\n" + ."\n" + .'- SUNDAY：周天。', + 'type' => 'string', + 'required' => false, + 'enumValueTitles' => [ + 'WEDNESDAY' => '周三', + 'MONDAY' => '周一', + 'THURSDAY' => '周四', + 'SUNDAY' => '周天', + 'TUESDAY' => '周二', + 'FRIDAY' => '周五', + 'SATURDAY' => '周六', + ], + 'example' => 'MONDAY', + ], + 'required' => true, + ], + ], + [ + 'name' => 'TaskStartTime', + 'in' => 'query', + 'schema' => [ + 'description' => '任务预设的启动时间，时间戳，单位毫秒。StarType字段为SCHEDULE时该字段有效且必填，任务将在该字段设置的时间进行自动启动。', + 'type' => 'integer', + 'format' => 'int64', + 'required' => false, + 'example' => '1748923429000', + ], + ], + [ + 'name' => 'TaskId', + 'in' => 'query', + 'schema' => [ + 'description' => '待更新的任务ID。', + 'type' => 'string', + 'required' => true, + 'example' => '1187**************', + ], + ], + [ + 'name' => 'TaskCps', + 'in' => 'query', + 'schema' => [ + 'type' => 'integer', + 'format' => 'int64', + 'required' => true, + 'example' => '57', + 'default' => '', + ], + ], + [ + 'name' => 'PhoneType', + 'in' => 'query', + 'schema' => [ + 'type' => 'integer', + 'format' => 'int64', + 'required' => false, + 'example' => '53', + ], + ], + [ + 'name' => 'LineEncoding', + 'in' => 'query', + 'schema' => [ + 'type' => 'string', + 'required' => false, + 'example' => '示例值示例值示例值', + ], + ], + [ + 'name' => 'LinePhoneNum', + 'in' => 'query', + 'schema' => [ + 'type' => 'string', + 'required' => false, + 'example' => '示例值示例值', + ], + ], + [ + 'name' => 'Source', + 'in' => 'query', + 'schema' => [ + 'type' => 'integer', + 'format' => 'int64', + 'required' => false, + 'example' => '31', + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'type' => 'object', + 'properties' => [ + 'AccessDeniedDetail' => [ + 'description' => '访问被拒绝的详细原因。', + 'type' => 'string', + 'example' => 'None', + ], + 'Message' => [ + 'description' => '错误信息。仅当返回异常时显示。', + 'type' => 'string', + 'example' => '参数不合法', + ], + 'RequestId' => [ + 'description' => '请求ID。', + 'type' => 'string', + 'example' => 'FCD94A7F-316D-54D1-9BFC-814006CB1C34', + ], + 'Data' => [ + 'description' => '更新结果。取值：'."\n" + ."\n" + .'- **true**：更新成功。'."\n" + ."\n" + .'- **false**：更新失败。', + 'type' => 'boolean', + 'example' => 'true', + ], + 'Code' => [ + 'description' => '状态码。', + 'type' => 'string', + 'example' => 'OK', + ], + 'Success' => [ + 'description' => '接口调用是否成功。取值：'."\n" + .'- **true**：成功。'."\n" + .'- **false**：失败。', + 'type' => 'boolean', + 'example' => 'false', + ], + ], + ], + ], + ], + 'staticInfo' => [ + 'returnType' => 'synchronous', + ], + 'responseDemo' => '[{"errorExample":"","example":"{\\n \\"AccessDeniedDetail\\": \\"None\\",\\n \\"Message\\": \\"参数不合法\\",\\n \\"RequestId\\": \\"FCD94A7F-316D-54D1-9BFC-814006CB1C34\\",\\n \\"Data\\": true,\\n \\"Code\\": \\"OK\\",\\n \\"Success\\": false\\n}","type":"json"}]', + 'title' => '更新通信智能体外呼任务配置', + 'description' => '在更新通信智能体外呼任务配置前，请先确保外呼任务的状态为已停止。', + ], + 'QueryAiCallTaskPage' => [ + 'summary' => '查询通信智能体外呼任务列表。', + 'methods' => [ + 'post', + 'get', + ], + 'schemes' => [ + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + ], + 'operationType' => 'read', + 'deprecated' => false, + 'systemTags' => [ + 'operationType' => 'list', + 'riskType' => 'none', + 'chargeType' => 'free', + 'autoTest' => true, + 'tenantRelevance' => 'tenant', + ], + 'parameters' => [ + [ + 'name' => 'PageNo', + 'in' => 'query', + 'schema' => [ + 'description' => '当前页。取值大于**0**，默认值：**1**。', + 'type' => 'integer', + 'format' => 'int64', + 'required' => false, + 'example' => '1', + 'default' => '1', + ], + ], + [ + 'name' => 'PageSize', + 'in' => 'query', + 'schema' => [ + 'description' => '分页查询时设置的每页行数。', + 'type' => 'integer', + 'format' => 'int64', + 'required' => false, + 'example' => '20', + 'default' => '10', + ], + ], + [ + 'name' => 'Status', + 'in' => 'query', + 'schema' => [ + 'description' => '任务状态。取值：'."\n" + .'- INIT：初始化（未启动）。'."\n" + .'- FAILED：启动失败。'."\n" + .'- RUNNING：运行中。'."\n" + .'- STOPPED：已停止。', + 'type' => 'string', + 'required' => false, + 'enumValueTitles' => [], + 'example' => 'INIT', + ], + ], + [ + 'name' => 'TaskName', + 'in' => 'query', + 'schema' => [ + 'description' => '任务名称，系统根据任务名称模糊检索。', + 'type' => 'string', + 'required' => false, + 'example' => '测试任务', + ], + ], + [ + 'name' => 'AgentName', + 'in' => 'query', + 'schema' => [ + 'description' => '智能体名称，系统根据智能体名称模糊检索。', + 'type' => 'string', + 'required' => false, + 'example' => '测试智能体', + ], + ], + [ + 'name' => 'TaskId', + 'in' => 'query', + 'schema' => [ + 'description' => '任务ID。', + 'type' => 'string', + 'required' => false, + 'example' => '1187**************'."\n", + ], + ], + [ + 'name' => 'ApplicationCode', + 'in' => 'query', + 'schema' => [ + 'type' => 'string', + 'required' => false, + 'example' => '示例值', + ], + ], + [ + 'name' => 'Source', + 'in' => 'query', + 'schema' => [ + 'type' => 'integer', + 'format' => 'int64', + 'required' => false, + 'example' => '68', + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'type' => 'object', + 'properties' => [ + 'AccessDeniedDetail' => [ + 'description' => '访问被拒绝的详细原因。', + 'type' => 'string', + 'example' => 'None', + ], + 'Message' => [ + 'description' => '错误信息，正常调用时，不会返回该参数。', + 'type' => 'string', + 'example' => '参数不合法', + ], + 'RequestId' => [ + 'description' => '请求ID。', + 'type' => 'string', + 'example' => 'B99C5955-5664-573D-97BE-A7CC1AFD8401', + ], + 'Data' => [ + 'description' => '任务详细信息。', + 'type' => 'object', + 'properties' => [ + 'PageSize' => [ + 'description' => '每页的数量。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '74', + ], + 'Total' => [ + 'description' => '总记录数。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '72', + ], + 'PageNo' => [ + 'description' => '当前页码。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '37', + ], + 'List' => [ + 'description' => '任务数据。', + 'type' => 'array', + 'items' => [ + 'description' => '任务数据列表。', + 'type' => 'object', + 'properties' => [ + 'Status' => [ + 'description' => '任务状态。', + 'type' => 'integer', + 'format' => 'int64', + 'enumValueTitles' => [ + '初始化', + '运行中', + '已停止', + '启动失败', + ], + 'example' => '1', + ], + 'TaskId' => [ + 'description' => '任务ID。', + 'type' => 'string', + 'enumValueTitles' => [], + 'example' => '1187**************', + ], + 'CompleteRate' => [ + 'description' => '任务完成率。', + 'type' => 'string', + 'example' => '70%', + ], + 'ApplicationName' => [ + 'type' => 'string', + 'example' => '示例值', + ], + 'CreateTime' => [ + 'description' => '创建时间，时间戳，单位：毫秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '1748932499000', + ], + 'StartTime' => [ + 'description' => '任务计划启动时间，时间戳，单位：毫秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '1748932499000', + ], + 'RealStartTime' => [ + 'description' => '任务真实启动时间，时间戳，单位：毫秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '1748932499000', + ], + 'TotalCallCount' => [ + 'description' => '任务累计呼叫量。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '58', + ], + 'DayCallCount' => [ + 'description' => '当天的呼叫量。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '22', + ], + 'ApplicationCode' => [ + 'type' => 'string', + 'example' => '示例值', + ], + 'TotalCount' => [ + 'description' => '任务总量。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '71', + ], + 'TaskName' => [ + 'description' => '任务名称。', + 'type' => 'string', + 'example' => '测试任务', + ], + 'StartFailedReason' => [ + 'description' => '启动失败原因。', + 'type' => 'string', + 'example' => '智能体不在线', + ], + 'FailedCount' => [ + 'description' => '任务运行失败总量。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '61', + ], + 'AgentName' => [ + 'description' => '智能体名称。', + 'type' => 'string', + 'example' => '测试智能体', + ], + 'CallingCount' => [ + 'description' => '正在通话量。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '72', + ], + 'AgentId' => [ + 'description' => '智能体编码。', + 'type' => 'string', + 'example' => '1180**************'."\n", + ], + 'SucceedCount' => [ + 'description' => '任务运行成功总量。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '36', + ], + 'DayImportCount' => [ + 'description' => '当天导入数据量。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '400', + ], + 'ConcurrentCount' => [ + 'description' => '任务并发。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '10', + ], + 'HistoryConnectRate' => [ + 'description' => '历史接通率。历史接通率=历史接通数量➗累计呼叫量（TotalCallCount）。', + 'type' => 'string', + 'example' => '95.89%', + ], + 'DayConnectRate' => [ + 'description' => '当天接通率。当天接通率=当天接通数➗当天呼叫量（DayCallCount）。', + 'type' => 'string', + 'example' => '74.14%', + ], + ], + ], + 'example' => '', + ], + ], + ], + 'Code' => [ + 'description' => '状态码。', + 'type' => 'string', + 'example' => 'OK', + ], + 'Success' => [ + 'description' => '调用接口是否成功。取值：'."\n" + .'- **true**：成功。'."\n" + .'- **false**：失败。', + 'type' => 'boolean', + 'example' => 'true', + ], + ], + ], + ], + ], + 'staticInfo' => [ + 'returnType' => 'synchronous', + ], + 'responseDemo' => '[{"errorExample":"","example":"{\\n \\"AccessDeniedDetail\\": \\"None\\",\\n \\"Message\\": \\"参数不合法\\",\\n \\"RequestId\\": \\"B99C5955-5664-573D-97BE-A7CC1AFD8401\\",\\n \\"Data\\": {\\n \\"PageSize\\": 74,\\n \\"Total\\": 72,\\n \\"PageNo\\": 37,\\n \\"List\\": [\\n {\\n \\"Status\\": 1,\\n \\"TaskId\\": \\"1187**************\\",\\n \\"CompleteRate\\": \\"70%\\",\\n \\"ApplicationName\\": \\"示例值\\",\\n \\"CreateTime\\": 1748932499000,\\n \\"StartTime\\": 1748932499000,\\n \\"RealStartTime\\": 1748932499000,\\n \\"TotalCallCount\\": 58,\\n \\"DayCallCount\\": 22,\\n \\"ApplicationCode\\": \\"示例值\\",\\n \\"TotalCount\\": 71,\\n \\"TaskName\\": \\"测试任务\\",\\n \\"StartFailedReason\\": \\"智能体不在线\\",\\n \\"FailedCount\\": 61,\\n \\"AgentName\\": \\"测试智能体\\",\\n \\"CallingCount\\": 72,\\n \\"AgentId\\": \\"1180**************\\\\n\\",\\n \\"SucceedCount\\": 36,\\n \\"DayImportCount\\": 400,\\n \\"ConcurrentCount\\": 10,\\n \\"HistoryConnectRate\\": \\"95.89%\\",\\n \\"DayConnectRate\\": \\"74.14%\\"\\n }\\n ]\\n },\\n \\"Code\\": \\"OK\\",\\n \\"Success\\": true\\n}","type":"json"}]', + 'title' => '查询通信智能体外呼任务列表', + ], + 'QueryAiCallTaskDetail' => [ + 'summary' => '查询通信智能体外呼任务基础信息。', + 'methods' => [ + 'post', + 'get', + ], + 'schemes' => [ + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + ], + 'operationType' => 'read', + 'deprecated' => false, + 'systemTags' => [ + 'operationType' => 'get', + 'riskType' => 'none', + 'chargeType' => 'free', + 'autoTest' => true, + 'tenantRelevance' => 'tenant', + ], + 'parameters' => [ + [ + 'name' => 'TaskId', + 'in' => 'query', + 'schema' => [ + 'description' => '任务ID。', + 'type' => 'string', + 'required' => true, + 'example' => '1187**************', + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'type' => 'object', + 'properties' => [ + 'AccessDeniedDetail' => [ + 'description' => '访问被拒绝详细信息，只有RAM校验失败才会返回此字段。', + 'type' => 'string', + 'example' => 'None', + ], + 'Message' => [ + 'description' => '错误信息，正常调用时，不会返回该参数。', + 'type' => 'string', + 'example' => '参数无效', + ], + 'RequestId' => [ + 'description' => '请求ID。', + 'type' => 'string', + 'example' => '23822ECB-8CAA-5C52-9C9E-807FD82A5A7F', + ], + 'Data' => [ + 'description' => '返回结果数据。', + 'type' => 'object', + 'properties' => [ + 'TaskId' => [ + 'description' => '任务ID。', + 'type' => 'string', + 'example' => '1187**************'."\n", + ], + 'ApplicationName' => [ + 'type' => 'string', + 'example' => '示例值', + ], + 'RetryEnable' => [ + 'description' => '是否开启外呼重试。取值：'."\n" + .'- true：开启。'."\n" + .'- false：未开启。', + 'type' => 'boolean', + 'enumValueTitles' => [], + 'example' => 'true', + ], + 'StartTime' => [ + 'description' => '任务预设启动时间，时间戳，单位：毫秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '1748932499000', + ], + 'RealStartTime' => [ + 'description' => '任务真实启动时间，时间戳，单位：毫秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '1748932499000', + ], + 'LinePhoneNum' => [ + 'type' => 'string', + 'example' => '示例值', + ], + 'ApplicationCode' => [ + 'type' => 'string', + 'example' => '示例值', + ], + 'CallerNumber' => [ + 'description' => '主叫号码。', + 'type' => 'string', + 'example' => '05370124****', + ], + 'CallTimes' => [ + 'description' => '允许外呼时间。', + 'type' => 'array', + 'items' => [ + 'description' => '允许呼叫时间段配置。', + 'type' => 'object', + 'properties' => [ + 'EndTime' => [ + 'description' => '结束时间。', + 'type' => 'string', + 'example' => '09:00:00', + ], + 'StartTime' => [ + 'description' => '开始时间。', + 'type' => 'string', + 'example' => '12:00:00', + ], + ], + ], + 'example' => '', + ], + 'RetryReasons' => [ + 'description' => '允许失败重呼的原因列表。', + 'type' => 'array', + 'items' => [ + 'description' => '具体重试原因。取值：'."\n" + ."\n" + .'- CALL_REJECTED：拒接。'."\n" + ."\n" + .'- USER_BUSY：被叫忙。'."\n" + ."\n" + .'- SUSPEND：停机。'."\n" + ."\n" + .'- INVALID_NUMBER：空号。'."\n" + ."\n" + .'- POWERED_OFF：关机。'."\n" + ."\n" + .'- NETWORK_BUSY：网络忙。'."\n" + ."\n" + .'- NO_ANSWER：无应答。', + 'type' => 'string', + 'enumValueTitles' => [], + 'example' => 'CALL_REJECTED', + ], + 'example' => '', + ], + 'RetryCount' => [ + 'description' => '重呼次数。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '2', + ], + 'PhoneType' => [ + 'type' => 'integer', + 'format' => 'int64', + 'example' => '17', + ], + 'TaskName' => [ + 'description' => '任务名称。', + 'type' => 'string', + 'example' => '测试任务', + ], + 'LineEncoding' => [ + 'type' => 'string', + 'example' => '示例值', + ], + 'StartType' => [ + 'description' => '启动方式。取值：'."\n" + ."\n" + .'- IMMEDIATE：立即启动。'."\n" + ."\n" + .'- SCHEDULE：定时启动。', + 'type' => 'string', + 'enumValueTitles' => [], + 'example' => 'IMMEDIATE', + ], + 'AgentName' => [ + 'description' => '智能体名称。', + 'type' => 'string', + 'example' => '测试智能体', + ], + 'AgentId' => [ + 'description' => '已上线的智能体编码。', + 'type' => 'string', + 'example' => '1180**************'."\n", + ], + 'RetryInterval' => [ + 'description' => '重试间隔。单位：分钟。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '1', + ], + 'CallDays' => [ + 'description' => '可外呼日列表。', + 'type' => 'array', + 'items' => [ + 'description' => '可外呼日。取值：'."\n" + ."\n" + .'- MONDAY：周一。'."\n" + ."\n" + .'- TUESDAY：周二。'."\n" + ."\n" + .'- WEDNESDAY：周三。'."\n" + ."\n" + .'- THURSDAY：周四。'."\n" + ."\n" + .'- FRIDAY：周五。'."\n" + ."\n" + .'- SATURDAY：周六。'."\n" + ."\n" + .'- SUNDAY：周天。', + 'type' => 'string', + 'enumValueTitles' => [], + 'example' => 'MONDAY', + ], + 'example' => '', + ], + 'ConcurrentCount' => [ + 'description' => '任务并发。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '10', + ], + ], + 'example' => '', + ], + 'Code' => [ + 'description' => '错误编码。', + 'type' => 'string', + 'example' => 'OK', + ], + 'Success' => [ + 'description' => '调用接口是否成功。取值：'."\n" + .'- **true**：成功。'."\n" + .'- **false**：失败。', + 'type' => 'boolean', + 'example' => 'false', + ], + ], + ], + ], + ], + 'staticInfo' => [ + 'returnType' => 'synchronous', + ], + 'responseDemo' => '[{"errorExample":"","example":"{\\n \\"AccessDeniedDetail\\": \\"None\\",\\n \\"Message\\": \\"参数无效\\",\\n \\"RequestId\\": \\"23822ECB-8CAA-5C52-9C9E-807FD82A5A7F\\",\\n \\"Data\\": {\\n \\"TaskId\\": \\"1187**************\\\\n\\",\\n \\"ApplicationName\\": \\"示例值\\",\\n \\"RetryEnable\\": true,\\n \\"StartTime\\": 1748932499000,\\n \\"RealStartTime\\": 1748932499000,\\n \\"LinePhoneNum\\": \\"示例值\\",\\n \\"ApplicationCode\\": \\"示例值\\",\\n \\"CallerNumber\\": \\"05370124****\\",\\n \\"CallTimes\\": [\\n {\\n \\"EndTime\\": \\"09:00:00\\",\\n \\"StartTime\\": \\"12:00:00\\"\\n }\\n ],\\n \\"RetryReasons\\": [\\n \\"CALL_REJECTED\\"\\n ],\\n \\"RetryCount\\": 2,\\n \\"PhoneType\\": 17,\\n \\"TaskName\\": \\"测试任务\\",\\n \\"LineEncoding\\": \\"示例值\\",\\n \\"StartType\\": \\"IMMEDIATE\\",\\n \\"AgentName\\": \\"测试智能体\\",\\n \\"AgentId\\": \\"1180**************\\\\n\\",\\n \\"RetryInterval\\": 1,\\n \\"CallDays\\": [\\n \\"MONDAY\\"\\n ],\\n \\"ConcurrentCount\\": 10\\n },\\n \\"Code\\": \\"OK\\",\\n \\"Success\\": false\\n}","type":"json"}]', + 'title' => '查询通信智能体外呼任务基础信息', + ], + 'ImportTaskNumberDatas' => [ + 'summary' => '通信智能体呼叫任务导入被叫数据。', + 'methods' => [ + 'post', + 'get', + ], + 'schemes' => [ + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + ], + 'operationType' => 'read', + 'deprecated' => false, + 'systemTags' => [ + 'operationType' => 'none', + 'riskType' => 'none', + 'chargeType' => 'free', + 'abilityTreeCode' => '268865', + 'abilityTreeNodes' => [ + 'FEATUREaiccsTY5M4L', + ], + 'autoTest' => true, + 'tenantRelevance' => 'publicInformation', + ], + 'parameters' => [ + [ + 'name' => 'OssFileName', + 'in' => 'query', + 'schema' => [ + 'description' => 'OSS文件路径，非必填。'."\n" + .'> API调用暂时不支持Excel数据类型。因此上传OSS文件路径的方式暂不可用。', + 'type' => 'string', + 'required' => false, + 'example' => '123dsdfsdfsdf.xlsx', + ], + ], + [ + 'name' => 'TaskId', + 'in' => 'query', + 'schema' => [ + 'description' => '任务ID。', + 'type' => 'string', + 'required' => true, + 'example' => '119181071278******', + ], + ], + [ + 'name' => 'PhoneNumberList', + 'in' => 'formData', + 'style' => 'json', + 'schema' => [ + 'description' => '如果DataType采用JSON列表，则需要通过该字段上传数据，且单次不能超过1000条。', + 'type' => 'array', + 'items' => [ + 'description' => '数据结构如下：'."\n" + .'```json'."\n" + .'{'."\n" + .' "calleeNumber":"被叫号码",'."\n" + .' "outId":"保留key，该字段可用于携带外部流水唯一ID，回执内容中会将该字段携带回来，可以用这个作为唯一呼叫记录，方便关联回执，限制长度128",'."\n" + .' "variable1":"value",'."\n" + .' "variable2":"value",//如果智能体中有用到通话变量，则这里variable1、variable2代表每个变量的key，value就是变量的值。'."\n" + .' }'."\n" + .'```'."\n" + .'> 通话变量在[**通信智能体管理**](https://aiccs.console.aliyun.com/agent/customize)>**详情**>**通话变量配置**界面查看。', + 'type' => 'object', + 'required' => false, + 'example' => '{'."\n" + .' "calleeNumber": "0534556****",'."\n" + .' "outId": "CFC2F07E-F763-7C48-1A32-6EFFB6EA344E",'."\n" + .' "name": "Tom",'."\n" + .' "age": "18"'."\n" + .'}', + ], + 'required' => false, + ], + ], + [ + 'name' => 'DataType', + 'in' => 'query', + 'schema' => [ + 'description' => '数据类型。取值：'."\n" + .'- EXCEL'."\n" + .'- JSON'."\n" + .'><notice>API调用暂时仅支持JSON数据类型。></notice>', + 'type' => 'string', + 'required' => true, + 'enumValueTitles' => [], + 'example' => 'JSON', + 'enum' => [ + 'EXCEL', + 'JSON', + ], + ], + ], + [ + 'name' => 'EncryptionType', + 'in' => 'query', + 'schema' => [ + 'description' => '加密方式：0-不加密；1-MD5；2-SHA256；3-SM3', + 'type' => 'integer', + 'format' => 'int64', + 'required' => false, + 'example' => '1', + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'type' => 'object', + 'properties' => [ + 'AccessDeniedDetail' => [ + 'description' => '访问被拒绝的详细原因。', + 'type' => 'string', + 'example' => 'None', + ], + 'Message' => [ + 'description' => '状态码描述。', + 'type' => 'string', + 'example' => 'OK', + ], + 'RequestId' => [ + 'description' => '请求ID。', + 'type' => 'string', + 'example' => 'CFC2F07E-F763-7C48-1A32-6EFFB6EA344E', + ], + 'Data' => [ + 'description' => '导入批次ID。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '123497836486******'."\n", + ], + 'Code' => [ + 'description' => '请求状态码。返回OK代表请求成功。', + 'type' => 'string', + 'example' => 'OK', + ], + 'Success' => [ + 'description' => '调用接口是否成功。取值：'."\n" + .'- **true**：成功。'."\n" + .'- **false**：失败。', + 'type' => 'boolean', + 'example' => 'true', + ], + ], + ], + ], + ], + 'staticInfo' => [ + 'returnType' => 'synchronous', + ], + 'responseDemo' => '[{"errorExample":"","example":"{\\n \\"AccessDeniedDetail\\": \\"None\\",\\n \\"Message\\": \\"OK\\",\\n \\"RequestId\\": \\"CFC2F07E-F763-7C48-1A32-6EFFB6EA344E\\",\\n \\"Data\\": 0,\\n \\"Code\\": \\"OK\\",\\n \\"Success\\": true\\n}","type":"json"}]', + 'title' => '导入被叫数据', + 'description' => '- 您可调用此接口导入被叫数据，也可在[呼叫任务管理](https://aiccs.console.aliyun.com/agent/task)界面单击导入被叫数据，下载模板并上传文件的方式导入被叫数据。'."\n" + ."\n" + .'- 此接口在导入被叫数据时，暂仅支持JSON数据类型导入。'."\n" + ."\n" + .'- 在调用此接口之前，请确保您已有创建成功的呼叫任务。'."\n" + ."\n" + .'- 若您没有已创建成功的呼叫任务，可在[呼叫任务管理](https://aiccs.console.aliyun.com/agent/task)界面点击创建呼叫任务或通过[CreateAiCallTask](~~2926796~~)接口创建呼叫任务。', + ], + 'CreateAiCallTask' => [ + 'summary' => '创建通信智能体外呼任务。', + 'methods' => [ + 'post', + 'get', + ], + 'schemes' => [ + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + ], + 'operationType' => 'write', + 'deprecated' => false, + 'systemTags' => [ + 'operationType' => 'create', + 'riskType' => 'none', + 'chargeType' => 'free', + 'abilityTreeCode' => '268866', + 'abilityTreeNodes' => [ + 'FEATUREaiccsTY5M4L', + ], + 'autoTest' => true, + 'tenantRelevance' => 'tenant', + ], + 'parameters' => [ + [ + 'name' => 'TaskName', + 'in' => 'query', + 'schema' => [ + 'description' => '任务名称，同一个账号下不允许重复。', + 'type' => 'string', + 'required' => true, + 'example' => '测试任务', + ], + ], + [ + 'name' => 'AgentId', + 'in' => 'query', + 'schema' => [ + 'description' => '已上线的智能体编码。', + 'type' => 'string', + 'required' => false, + 'example' => '1180**************'."\n", + ], + ], + [ + 'name' => 'VirtualNumber', + 'in' => 'query', + 'schema' => [ + 'description' => '呼出使用的服务实例。', + 'type' => 'string', + 'required' => false, + 'example' => '032712122*****', + ], + ], + [ + 'name' => 'StartType', + 'in' => 'query', + 'schema' => [ + 'description' => '启动方式。取值：'."\n" + ."\n" + .'- IMMEDIATE：立即启动。'."\n" + ."\n" + .'- SCHEDULE：定时启动。', + 'type' => 'string', + 'required' => true, + 'enumValueTitles' => [], + 'example' => 'SCHEDULE', + ], + ], + [ + 'name' => 'MissCallRetry', + 'in' => 'query', + 'schema' => [ + 'description' => '是否开启重试。取值：'."\n" + ."\n" + .'- true：是。'."\n" + ."\n" + .'- false（默认）：否。', + 'type' => 'boolean', + 'required' => false, + 'example' => 'false', + 'default' => 'false', + ], + ], + [ + 'name' => 'CallRetryReason', + 'in' => 'query', + 'style' => 'json', + 'schema' => [ + 'description' => '失败重试原因列表。', + 'type' => 'array', + 'items' => [ + 'description' => '具体重试原因。取值：'."\n" + .'- CALL_REJECTED：拒接。'."\n" + .'- USER_BUSY：被叫忙。'."\n" + .'- SUSPEND：停机。'."\n" + .'- INVALID_NUMBER：空号。'."\n" + .'- POWERED_OFF：关机。'."\n" + .'- NETWORK_BUSY：网络忙。'."\n" + .'- NO_ANSWER：无应答。', + 'type' => 'string', + 'required' => false, + 'enumValueTitles' => [], + 'example' => 'CALL_REJECTED', + ], + 'required' => false, + ], + ], + [ + 'name' => 'CallRetryTimes', + 'in' => 'query', + 'schema' => [ + 'description' => '重试次数，最大不能超过3次。', + 'type' => 'integer', + 'format' => 'int64', + 'required' => false, + 'example' => '2', + ], + ], + [ + 'name' => 'CallRetryInterval', + 'in' => 'query', + 'schema' => [ + 'description' => '重试间隔，单位：分钟，最大不能超过720分钟。', + 'type' => 'integer', + 'format' => 'int64', + 'required' => false, + 'example' => '32', + ], + ], + [ + 'name' => 'CallTime', + 'in' => 'query', + 'style' => 'json', + 'schema' => [ + 'description' => '可呼叫时间段列表。', + 'type' => 'array', + 'items' => [ + 'description' => '呼叫时间段，格式如下：'."\n" + .'```json'."\n" + .'{"startTime":"09:00:00","endTime":"10:00:00"}'."\n" + .'```'."\n" + .'`startTime`代表开始时间，`endTime`代表结束时间，仅处于这个时间段内的时刻才会发起呼出调度，否则将等待下一个可调度是间段到来。', + 'type' => 'string', + 'required' => false, + 'example' => '{"startTime":"09:00:00","endTime":"10:00:00"}'."\n", + ], + 'required' => true, + ], + ], + [ + 'name' => 'CallDay', + 'in' => 'query', + 'style' => 'json', + 'schema' => [ + 'description' => '可外呼日列表。', + 'type' => 'array', + 'items' => [ + 'description' => '可外呼日。取值：'."\n" + ."\n" + .'- MONDAY：周一。'."\n" + .'- TUESDAY：周二。'."\n" + .'- WEDNESDAY：周三。'."\n" + .'- THURSDAY：周四。'."\n" + .'- FRIDAY：周五。'."\n" + .'- SATURDAY：周六。'."\n" + .'- SUNDAY：周天。', + 'type' => 'string', + 'required' => false, + 'enumValueTitles' => [], + 'example' => 'MONDAY', + ], + 'required' => true, + ], + ], + [ + 'name' => 'TaskStartTime', + 'in' => 'query', + 'schema' => [ + 'description' => '任务预设的启动时间，时间戳，单位毫秒。StarType字段为SCHEDULE时该字段有效且必填，任务将在该字段设置的时间进行自动启动。', + 'type' => 'integer', + 'format' => 'int64', + 'required' => false, + 'example' => '12313123133', + ], + ], + [ + 'name' => 'TaskCps', + 'in' => 'query', + 'schema' => [ + 'description' => '任务并发，最大不超过500。', + 'type' => 'integer', + 'format' => 'int64', + 'required' => false, + 'example' => '75', + ], + ], + [ + 'name' => 'Source', + 'in' => 'query', + 'schema' => [ + 'type' => 'integer', + 'format' => 'int64', + 'required' => false, + 'example' => '92', + ], + ], + [ + 'name' => 'ApplicationCode', + 'in' => 'query', + 'schema' => [ + 'type' => 'string', + 'required' => false, + 'example' => '示例值示例值', + ], + ], + [ + 'name' => 'ApplicationName', + 'in' => 'query', + 'schema' => [ + 'type' => 'string', + 'required' => false, + 'example' => '示例值示例值', + ], + ], + [ + 'name' => 'PhoneType', + 'in' => 'query', + 'schema' => [ + 'type' => 'integer', + 'format' => 'int64', + 'required' => false, + 'example' => '54', + ], + ], + [ + 'name' => 'LineEncoding', + 'in' => 'query', + 'schema' => [ + 'type' => 'string', + 'required' => false, + 'example' => '示例值示例值', + ], + ], + [ + 'name' => 'LinePhoneNum', + 'in' => 'query', + 'schema' => [ + 'type' => 'string', + 'required' => false, + 'example' => '示例值示例值', + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'type' => 'object', + 'properties' => [ + 'AccessDeniedDetail' => [ + 'description' => '访问被拒绝的详细原因。', + 'type' => 'string', + 'example' => 'None', + ], + 'Message' => [ + 'description' => '状态码描述。', + 'type' => 'string', + 'example' => '成功', + ], + 'RequestId' => [ + 'description' => '请求ID。', + 'type' => 'string', + 'example' => '8C93B345-F702-5449-BA7E-7D110D4BF798', + ], + 'Data' => [ + 'description' => '任务ID。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '1213123123*****', + ], + 'Code' => [ + 'description' => '请求状态码。', + 'type' => 'string', + 'example' => 'OK', + ], + 'Success' => [ + 'description' => '调用接口是否成功。取值：'."\n" + .'- **true**：成功。'."\n" + .'- **false**：失败。', + 'type' => 'boolean', + 'example' => 'true', + ], + ], + ], + ], + ], + 'staticInfo' => [ + 'returnType' => 'synchronous', + ], + 'responseDemo' => '[{"errorExample":"","example":"{\\n \\"AccessDeniedDetail\\": \\"None\\",\\n \\"Message\\": \\"成功\\",\\n \\"RequestId\\": \\"8C93B345-F702-5449-BA7E-7D110D4BF798\\",\\n \\"Data\\": 0,\\n \\"Code\\": \\"OK\\",\\n \\"Success\\": true\\n}","type":"json"}]', + 'title' => '创建通信智能体外呼任务', + 'description' => '在创建外呼任务之前，请先使用智能体进行拨测以确认效果符合您的要求。', + ], + 'LlmSmartCall' => [ + 'summary' => '基于大模型的智能外呼。', + 'methods' => [ + 'post', + 'get', + ], + 'schemes' => [ + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + ], + 'operationType' => 'read', + 'deprecated' => false, + 'systemTags' => [ + 'operationType' => 'none', + 'riskType' => 'none', + 'chargeType' => 'paid', + 'abilityTreeCode' => '256802', + 'abilityTreeNodes' => [ + 'FEATUREaiccsA3JJUR', + ], + 'tenantRelevance' => 'tenant', + ], + 'parameters' => [ + [ + 'name' => 'CalledNumber', + 'in' => 'query', + 'schema' => [ + 'description' => '接收智能外呼的被叫号码。', + 'type' => 'string', + 'required' => true, + 'example' => '137****0000', + ], + ], + [ + 'name' => 'CallerNumber', + 'in' => 'query', + 'schema' => [ + 'description' => '主叫号码，为必填参数，仅支持中国内地号码。请前往语音服务[真实号管理](https://dyvmsnext.console.aliyun.com/number/list/normal)界面查看号码。', + 'type' => 'string', + 'required' => false, + 'example' => '132****2054', + ], + ], + [ + 'name' => 'ApplicationCode', + 'in' => 'query', + 'schema' => [ + 'description' => '大模型应用编码。在[大模型应用管理](https://aiccs.console.aliyun.com/engine/llmApp)界面查看。', + 'type' => 'string', + 'required' => true, + 'example' => 'F32******', + ], + ], + [ + 'name' => 'StartWordParam', + 'in' => 'query', + 'style' => 'json', + 'schema' => [ + 'description' => '开场白变量。请前往[大模型应用管理](https://aiccs.console.aliyun.com/engine/llmApp)界面单击详情查看您创建的大模型开场白变量。', + 'type' => 'object', + 'required' => false, + 'example' => '{'."\n" + .' "name": "小明",'."\n" + .' "address": "浙江省杭州市"'."\n" + .'}', + ], + ], + [ + 'name' => 'PromptParam', + 'in' => 'query', + 'style' => 'json', + 'schema' => [ + 'description' => 'Prompt提示词变量。请前往[大模型应用管理](https://aiccs.console.aliyun.com/engine/llmApp)界面单击详情查看您创建的Prompt提示词变量。', + 'type' => 'object', + 'required' => false, + 'example' => '{'."\n" + .' "style": "温柔"'."\n" + .'}', + ], + ], + [ + 'name' => 'OutId', + 'in' => 'query', + 'schema' => [ + 'description' => '预留给调用方使用的 ID，最终会通过回执消息将此ID带回给调用方，长度为1~15个字节。', + 'type' => 'string', + 'required' => false, + 'example' => '222356****', + 'maxLength' => 32, + ], + ], + [ + 'name' => 'BizParam', + 'in' => 'query', + 'style' => 'json', + 'schema' => [ + 'description' => '业务参数，请求客户模型时，会将此参数带入给客户模型。', + 'type' => 'object', + 'required' => false, + 'example' => '{\\"testKey\\":\\"test\\"}', + ], + ], + [ + 'name' => 'Extension', + 'in' => 'query', + 'schema' => [ + 'description' => 'X号码的分机号码，不超过5位。'."\n" + ."\n" + .'><notice>仅在AXN分机号模式下需要填写，如果不存在分机号，请务必不要填写。></notice>', + 'type' => 'string', + 'required' => false, + 'example' => '123', + 'maxLength' => 5, + ], + ], + [ + 'name' => 'SessionTimeout', + 'in' => 'query', + 'schema' => [ + 'description' => '最大通话时长，超时后自动挂断。单位：秒。'."\n" + .'>'."\n" + .'>- 最大取值：3600s。'."\n" + .'>- 最小取值：600s。', + 'type' => 'integer', + 'format' => 'int32', + 'required' => false, + 'maximum' => '3600', + 'minimum' => '300', + 'example' => '1200', + ], + ], + [ + 'name' => 'TtsVoiceCode', + 'in' => 'query', + 'schema' => [ + 'description' => 'TTS 播放时的音色编码。'."\n" + ."\n" + .'> '."\n" + .'> - 不设置值时，默认取大模型应用配置的音色编码。'."\n" + .'> - 支持通过[ListAvailableTts](~~2926668~~)接口查看全部音色编码。', + 'type' => 'string', + 'required' => false, + 'example' => 'V65******', + ], + ], + [ + 'name' => 'TtsSpeed', + 'in' => 'query', + 'schema' => [ + 'description' => 'TTS 播放时的声音速度。'."\n" + ."\n" + .'> '."\n" + .'> - 取值范围：-200~200，默认值为0。'."\n" + .'> - 不设置值时，默认取大模型应用配置的声音速度。', + 'type' => 'integer', + 'format' => 'int32', + 'required' => false, + 'example' => '50', + ], + ], + [ + 'name' => 'TtsVolume', + 'in' => 'query', + 'schema' => [ + 'description' => 'TTS 播放的音量。'."\n" + .'> '."\n" + .'> - 取值范围：0~100，默认值为0。'."\n" + .'> - 不设置值时，默认取大模型应用配置的音量。', + 'type' => 'integer', + 'format' => 'int32', + 'required' => false, + 'example' => '10', + ], + ], + [ + 'name' => 'CustomerLineCode', + 'in' => 'query', + 'schema' => [ + 'description' => '用户自带线路编码。'."\n" + .'> '."\n" + .'> - 若使用客户自带线路，请联系小二开通此功能；'."\n" + .'> - 线路编码由小二给出，若无，请不要设置值。', + 'type' => 'string', + 'required' => false, + 'example' => 'SELF_xxxxx_A_NET', + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'title' => 'Schema of Response', + 'description' => 'Schema of Response', + 'type' => 'object', + 'properties' => [ + 'RequestId' => [ + 'title' => 'Id of the request', + 'description' => '请求 ID。', + 'type' => 'string', + 'example' => 'D6A51251-F7C4-596A-9F45-3C3219A5450D', + ], + 'Code' => [ + 'description' => '请求状态码。返回OK代表请求成功。', + 'type' => 'string', + 'example' => 'OK', + ], + 'Message' => [ + 'description' => '状态码的描述。', + 'type' => 'string', + 'example' => 'OK', + ], + 'CallId' => [ + 'description' => '此次通话的唯一回执ID。', + 'type' => 'string', + 'example' => '125165515***^11195613****', + ], + ], + ], + ], + ], + 'errorCodes' => [ + 400 => [ + [ + 'errorCode' => 'ModelStatus.Invalid', + 'errorMessage' => 'Model state invalid.', + ], + [ + 'errorCode' => 'MissingParameter.CallerNumber', + 'errorMessage' => 'Parameter "CallerNumber" which is mandatory for the request is not provided.', + ], + [ + 'errorCode' => 'InvalidParameter.ApplicationCode', + 'errorMessage' => 'The specified parameter "ApplicationCode" is invalid.', + ], + [ + 'errorCode' => 'ModelNotExist', + 'errorMessage' => 'The model does not exist.', + ], + ], + ], + 'staticInfo' => [ + 'returnType' => 'synchronous', + ], + 'responseDemo' => '[{"errorExample":"","example":"{\\n \\"RequestId\\": \\"D6A51251-F7C4-596A-9F45-3C3219A5450D\\",\\n \\"Code\\": \\"OK\\",\\n \\"Message\\": \\"OK\\",\\n \\"CallId\\": \\"125165515***^11195613****\\"\\n}","type":"json"}]', + 'title' => '大模型智能呼叫', + 'description' => '- 调用一次接口仅支持添加一个被叫号码。如果有多个被叫号码，可以多次调用。'."\n" + ."\n" + .'- 在基于大模型发起智能呼叫之前，请确保您在[大模型应用管理](https://aiccs.console.aliyun.com/engine/llmApp)界面已创建大模型应用；在语音服务[真实号管理](https://dyvmsnext.console.aliyun.com/number/list/normal)界面已有申请成功的真实号码。', + ], + 'LlmSmartCallEncrypt' => [ + 'summary' => '基于大模型加密号码智能呼叫。', + 'methods' => [ + 'post', + 'get', + ], + 'schemes' => [ + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + ], + 'operationType' => 'read', + 'deprecated' => false, + 'systemTags' => [ + 'operationType' => 'create', + 'riskType' => 'none', + 'chargeType' => 'paid', + 'abilityTreeCode' => '270332', + 'abilityTreeNodes' => [ + 'FEATUREaiccs6AMUI3', + ], + 'autoTest' => true, + 'tenantRelevance' => 'tenant', + ], + 'parameters' => [ + [ + 'name' => 'EncryptCalledNumber', + 'in' => 'query', + 'schema' => [ + 'description' => '加密被叫号码。', + 'type' => 'string', + 'required' => true, + 'example' => '140*********243', + ], + ], + [ + 'name' => 'PromptParam', + 'in' => 'query', + 'style' => 'json', + 'schema' => [ + 'description' => '大模型应用prompt参数。', + 'type' => 'object', + 'required' => false, + 'example' => '{"prompt":"推荐一部电影"}', + ], + ], + [ + 'name' => 'StartWordParam', + 'in' => 'query', + 'style' => 'json', + 'schema' => [ + 'description' => '大模型应用开场白参数。', + 'type' => 'object', + 'required' => false, + 'example' => '{"name":"小明","address":"浙江省杭州市"}', + ], + ], + [ + 'name' => 'ApplicationCode', + 'in' => 'query', + 'schema' => [ + 'description' => '大模型应用编码。', + 'type' => 'string', + 'required' => true, + 'example' => 'AD******45', + ], + ], + [ + 'name' => 'CallerNumber', + 'in' => 'query', + 'schema' => [ + 'description' => '主叫号码。', + 'type' => 'string', + 'required' => true, + 'example' => '132******65', + ], + ], + [ + 'name' => 'OutId', + 'in' => 'query', + 'schema' => [ + 'description' => '客户自定义outId。', + 'type' => 'string', + 'required' => false, + 'example' => 'dsa*******sad', + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'type' => 'object', + 'properties' => [ + 'AccessDeniedDetail' => [ + 'description' => '访问被拒绝的详细原因。', + 'type' => 'string', + 'example' => 'None', + ], + 'Message' => [ + 'description' => '状态码的描述。', + 'type' => 'string', + 'example' => '成功', + ], + 'RequestId' => [ + 'description' => '请求ID。', + 'type' => 'string', + 'example' => 'F92F9749-105E-518F-8B08-CF16EF36A0E2', + ], + 'Data' => [ + 'description' => '返回结果。', + 'type' => 'object', + 'properties' => [ + 'CallId' => [ + 'description' => '呼叫ID。', + 'type' => 'string', + 'example' => '149******206', + ], + ], + ], + 'Code' => [ + 'description' => '请求状态码。返回OK代表请求成功。', + 'type' => 'string', + 'example' => 'ok', + ], + 'Success' => [ + 'description' => '调用接口是否成功。取值：'."\n" + .'- **true**：成功。'."\n" + .'- **false**：失败。', + 'type' => 'boolean', + 'example' => 'true', + ], + ], + ], + ], + ], + 'staticInfo' => [ + 'returnType' => 'synchronous', + ], + 'responseDemo' => '[{"errorExample":"","example":"{\\n \\"AccessDeniedDetail\\": \\"None\\",\\n \\"Message\\": \\"成功\\",\\n \\"RequestId\\": \\"F92F9749-105E-518F-8B08-CF16EF36A0E2\\",\\n \\"Data\\": {\\n \\"CallId\\": \\"149******206\\"\\n },\\n \\"Code\\": \\"ok\\",\\n \\"Success\\": true\\n}","type":"json"}]', + 'title' => '大模型加密号智能外呼', + ], + 'HangupOperate' => [ + 'summary' => '通信智能引擎中主动挂断通话。', + 'methods' => [ + 'post', + ], + 'schemes' => [ + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + ], + 'operationType' => 'write', + 'deprecated' => false, + 'systemTags' => [ + 'operationType' => 'none', + 'riskType' => 'none', + 'chargeType' => 'free', + 'abilityTreeCode' => '259150', + 'abilityTreeNodes' => [ + 'FEATUREaiccsA3JJUR', + ], + 'tenantRelevance' => 'tenant', + ], + 'parameters' => [ + [ + 'name' => 'CallId', + 'in' => 'query', + 'allowEmptyValue' => false, + 'schema' => [ + 'description' => '通话回执ID。您可通过[LlmSmartCall](~~2862828~~)或[LlmSmartCallEncrypt](~~2881065~~)接口获取通话回执ID。', + 'type' => 'string', + 'required' => true, + 'example' => '14777672****^13452272****', + ], + ], + [ + 'name' => 'ImmediateHangup', + 'in' => 'query', + 'schema' => [ + 'description' => '是否立刻挂断。取值：'."\n" + ."\n" + .'- true（默认值）：立刻挂断。'."\n" + ."\n" + .'- false：前正在播放的内容播放完再挂断。', + 'type' => 'boolean', + 'required' => false, + 'example' => 'true', + 'default' => 'true', + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'title' => 'Schema of Response', + 'description' => 'Schema of Response', + 'type' => 'object', + 'properties' => [ + 'RequestId' => [ + 'title' => 'Id of the request', + 'description' => '请求ID。', + 'type' => 'string', + 'example' => 'EFD543DD-E087-54A2-AC0B-54E0656511D7', + ], + 'Code' => [ + 'description' => '请求状态码。返回OK表示请求成功。', + 'type' => 'string', + 'example' => 'OK', + ], + 'Mesage' => [ + 'description' => '状态码的描述。', + 'type' => 'string', + 'example' => 'OK', + ], + 'Result' => [ + 'description' => '返回结果。取值：'."\n" + ."\n" + .'- **true**：挂断成功。'."\n" + ."\n" + .'- **false**：挂断失败。', + 'type' => 'boolean', + 'example' => 'true', + ], + ], + ], + ], + ], + 'errorCodes' => [ + 400 => [ + [ + 'errorCode' => 'InvalidParameter.CallId', + 'errorMessage' => 'The parameter CallId is invalid.', + ], + ], + ], + 'responseDemo' => '[{"errorExample":"","example":"{\\n \\"RequestId\\": \\"EFD543DD-E087-54A2-AC0B-54E0656511D7\\",\\n \\"Code\\": \\"OK\\",\\n \\"Mesage\\": \\"OK\\",\\n \\"Result\\": true\\n}","type":"json"}]', + 'title' => '通信智能引擎主动挂断通话', + 'description' => '- 在通信智能引擎主动挂断通话之前，请先确保已有基于大模型发起的通话。'."\n" + ."\n" + .'- 若没有基于大模型发起的通话，您可以通过[LlmSmartCall](~~2862828~~)或[LlmSmartCallEncrypt](~~2881065~~)接口发起通话。', + ], + 'ListAvailableTts' => [ + 'summary' => '获取大模型外呼支持的TTS音色列表，包括系统预置音色和个性化音色。', + 'methods' => [ + 'post', + 'get', + ], + 'schemes' => [ + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + ], + 'operationType' => 'read', + 'deprecated' => false, + 'systemTags' => [ + 'operationType' => 'get', + 'riskType' => 'none', + 'chargeType' => 'free', + 'abilityTreeCode' => '273987', + 'abilityTreeNodes' => [ + 'FEATUREaiccsTY5M4L', + ], + 'autoTest' => true, + 'tenantRelevance' => 'publicInformation', + ], + 'parameters' => [ + [ + 'name' => 'TtsVoiceCode', + 'in' => 'query', + 'schema' => [ + 'title' => '复刻音色编码', + 'description' => '个性化音色编码，在[个性化音色](https://aiccs.console.aliyun.com/engine/voiceprint)界面查看音色编码。', + 'type' => 'string', + 'required' => false, + 'example' => 'V9A******', + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'type' => 'object', + 'properties' => [ + 'AccessDeniedDetail' => [ + 'description' => '访问被拒绝详细信息；只有RAM校验失败才会返回此字段。', + 'type' => 'string', + 'example' => 'None', + ], + 'RequestId' => [ + 'title' => '', + 'description' => '本次调用请求的ID，是由阿里云为该请求生成的唯一标识符，可用于排查和定位问题。', + 'type' => 'string', + 'example' => '5EBAEBE6-0E77-5E1F-99E4-7B20512F22222', + ], + 'Message' => [ + 'title' => '', + 'description' => '状态码描述。', + 'type' => 'string', + 'example' => 'OK', + ], + 'Data' => [ + 'title' => '', + 'description' => '返回结果。', + 'type' => 'array', + 'items' => [ + 'description' => '音色列表。', + 'type' => 'object', + 'properties' => [ + 'TtsVoiceName' => [ + 'title' => '音色名称', + 'description' => '音色名称。', + 'type' => 'string', + 'example' => '龙小夏', + ], + 'TtsEngine' => [ + 'title' => '音色平台CosyVoice/Volcano', + 'description' => '音色平台。取值：'."\n" + ."\n" + .'- CosyVoice：个性化音色或系统预置音色。'."\n" + ."\n" + .'- Volcano：豆包音色。', + 'type' => 'string', + 'example' => 'CosyVoice', + ], + 'TtsStyle' => [ + 'title' => '音色cosy类型 cosyvoice-v2-XXXX-XXXX', + 'description' => '音色风格。', + 'type' => 'string', + 'example' => 'cosyvoice-v2-*********-*******', + ], + 'TtsAuditionFileUrl' => [ + 'title' => '音色试听文件', + 'description' => '音色试听文件。', + 'type' => 'string', + 'example' => 'https://*******/longxiaoxia.mp3', + ], + 'TtsVoiceCode' => [ + 'title' => '音色编码', + 'description' => '音色编码。', + 'type' => 'string', + 'example' => 'V9A******'."\n", + ], + ], + 'enumValueTitles' => [], + ], + 'example' => '', + ], + 'Code' => [ + 'title' => '', + 'description' => '状态码。返回OK表示调用成功。', + 'type' => 'string', + 'example' => 'OK', + ], + 'Success' => [ + 'title' => '', + 'description' => '调用接口是否成功。取值：'."\n" + .'- **true**：成功。'."\n" + .'- **false**：失败。', + 'type' => 'boolean', + 'example' => 'true', + ], + ], + ], + ], + ], + 'staticInfo' => [ + 'returnType' => 'synchronous', + ], + 'responseDemo' => '[{"errorExample":"","example":"{\\n \\"AccessDeniedDetail\\": \\"None\\",\\n \\"RequestId\\": \\"5EBAEBE6-0E77-5E1F-99E4-7B20512F22222\\",\\n \\"Message\\": \\"OK\\",\\n \\"Data\\": [\\n {\\n \\"TtsVoiceName\\": \\"龙小夏\\",\\n \\"TtsEngine\\": \\"CosyVoice\\",\\n \\"TtsStyle\\": \\"cosyvoice-v2-*********-*******\\",\\n \\"TtsAuditionFileUrl\\": \\"https://*******/longxiaoxia.mp3\\",\\n \\"TtsVoiceCode\\": \\"V9A******\\\\n\\"\\n }\\n ],\\n \\"Code\\": \\"OK\\",\\n \\"Success\\": true\\n}","type":"json"}]', + 'title' => '获取大模型呼叫支持的TTS音色列表', + 'description' => '若您在[个性化音色](https://aiccs.console.aliyun.com/engine/voiceprint)界面没有已创建且上线的音色，则只能查到系统预置的音色。', + ], + 'GetCallDialogContent' => [ + 'summary' => '通过CallId查询对话内容，只支持查询近一个月通话已结束的通话对话内容。', + 'methods' => [ + 'post', + 'get', + ], + 'schemes' => [ + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + ], + 'operationType' => 'read', + 'deprecated' => false, + 'systemTags' => [ + 'operationType' => 'none', + 'riskType' => 'none', + 'chargeType' => 'free', + 'abilityTreeCode' => '275547', + 'abilityTreeNodes' => [ + 'FEATUREaiccsA3JJUR', + ], + 'autoTest' => true, + 'tenantRelevance' => 'publicInformation', + ], + 'parameters' => [ + [ + 'name' => 'CallDate', + 'in' => 'query', + 'schema' => [ + 'description' => '外呼日期，只可查询最近30天的日期，格式：yyyy-MM-dd。', + 'type' => 'string', + 'required' => true, + 'example' => '2025-06-06', + ], + ], + [ + 'name' => 'CallId', + 'in' => 'query', + 'schema' => [ + 'description' => '呼叫记录ID，用于标识一条通话记录。'."\n" + ."\n" + .'> 在调用大模型外呼接口LlmSmartCall是，会返回此呼叫记录ID，即CallId。', + 'type' => 'string', + 'required' => true, + 'example' => '123456^123478', + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'type' => 'object', + 'properties' => [ + 'AccessDeniedDetail' => [ + 'description' => '访问被拒绝详细信息；只有RAM校验失败才会返回此字段。', + 'type' => 'string', + 'example' => 'Access Denied', + ], + 'RequestId' => [ + 'description' => '请求ID。', + 'type' => 'string', + 'example' => 'FB0B0481-F13E-16E0-8A7A-1AD2FXXXEF55', + ], + 'Message' => [ + 'description' => '返回消息', + 'type' => 'string', + 'example' => '成功', + ], + 'Data' => [ + 'description' => '返回数据结果。', + 'type' => 'object', + 'properties' => [ + 'DialogContent' => [ + 'description' => '对话内容', + 'type' => 'string', + 'example' => '[{\\"content\\":\\"您好。\\",\\"role\\":\\"assistant\\"},{\\"content\\":\\"不用了。\\",\\"role\\":\\"user\\"},{\\"content\\":\\"呃，不用了，再见，谢谢。\\",\\"role\\":\\"user\\"}]', + ], + 'CallId' => [ + 'description' => '呼叫ID', + 'type' => 'string', + 'example' => '123456^123478'."\n", + ], + 'CallStatus' => [ + 'description' => '呼叫状态 '."\n" + .'> 呼叫状态返回值描述'."\n" + .'> - 0：未接通；'."\n" + .'> - 1：已接通；'."\n" + .'> - 2：已挂断；', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '2', + ], + ], + ], + 'Code' => [ + 'description' => '请求返回Code。', + 'type' => 'string', + 'example' => 'OK', + ], + 'Success' => [ + 'description' => '调用接口是否成功。取值：'."\n" + .'- **true**：成功。'."\n" + .'- **false**：失败。', + 'type' => 'boolean', + 'example' => 'false', + ], + ], + ], + ], + ], + 'errorCodes' => [ + 400 => [ + [ + 'errorCode' => 'InvalidParameter.CallId', + 'errorMessage' => 'The parameter CallId is invalid.', + ], + ], + ], + 'staticInfo' => [ + 'returnType' => 'synchronous', + ], + 'responseDemo' => '[{"errorExample":"","example":"{\\n \\"AccessDeniedDetail\\": \\"Access Denied\\",\\n \\"RequestId\\": \\"FB0B0481-F13E-16E0-8A7A-1AD2FXXXEF55\\",\\n \\"Message\\": \\"成功\\",\\n \\"Data\\": {\\n \\"DialogContent\\": \\"[{\\\\\\\\\\\\\\"content\\\\\\\\\\\\\\":\\\\\\\\\\\\\\"您好。\\\\\\\\\\\\\\",\\\\\\\\\\\\\\"role\\\\\\\\\\\\\\":\\\\\\\\\\\\\\"assistant\\\\\\\\\\\\\\"},{\\\\\\\\\\\\\\"content\\\\\\\\\\\\\\":\\\\\\\\\\\\\\"不用了。\\\\\\\\\\\\\\",\\\\\\\\\\\\\\"role\\\\\\\\\\\\\\":\\\\\\\\\\\\\\"user\\\\\\\\\\\\\\"},{\\\\\\\\\\\\\\"content\\\\\\\\\\\\\\":\\\\\\\\\\\\\\"呃，不用了，再见，谢谢。\\\\\\\\\\\\\\",\\\\\\\\\\\\\\"role\\\\\\\\\\\\\\":\\\\\\\\\\\\\\"user\\\\\\\\\\\\\\"}]\\",\\n \\"CallId\\": \\"123456^123478\\\\n\\",\\n \\"CallStatus\\": 2\\n },\\n \\"Code\\": \\"OK\\",\\n \\"Success\\": false\\n}","type":"json"}]', + 'title' => '通过CallId查询近一个月通话已结束的通话对话内容', + ], + 'GetHotlineServiceStatistics' => [ + 'summary' => '获取热线监控下服务统计量。支持实例、时间纬度、坐席、部门、技能组分组查询。', + 'methods' => [ + 'get', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + ], + 'operationType' => 'read', + 'deprecated' => false, + 'systemTags' => [ + 'operationType' => 'get', + 'riskType' => 'none', + 'chargeType' => 'free', + 'autoTest' => true, + 'tenantRelevance' => 'publicInformation', + ], + 'parameters' => [ + [ + 'name' => 'InstanceId', + 'in' => 'query', + 'schema' => [ + 'title' => 'AICCS实例ID，在智能联络中心控制台上可以看到', + 'description' => 'AICCS实例ID。'."\n" + .'您可以在[智能联络中心控制台](https://aiccs.console.aliyun.com/overview)左侧导航栏的**实例管理**中获取。', + 'type' => 'string', + 'required' => true, + 'example' => 'ccc_xp_pre-cn-***', + ], + ], + [ + 'name' => 'StartDate', + 'in' => 'query', + 'schema' => [ + 'title' => '开始日期时间戳（毫秒）', + 'description' => '开始日期时间戳。单位：毫秒。', + 'type' => 'integer', + 'format' => 'int64', + 'required' => false, + 'example' => '1615083365000', + ], + ], + [ + 'name' => 'EndDate', + 'in' => 'query', + 'schema' => [ + 'title' => '结束日期时间戳（毫秒）', + 'description' => '结束日期时间戳。单位：毫秒。', + 'type' => 'integer', + 'format' => 'int64', + 'required' => false, + 'example' => '1617761765000', + ], + ], + [ + 'name' => 'PageSize', + 'in' => 'query', + 'schema' => [ + 'title' => '每页大小（默认为10)', + 'description' => '每页大小。取值大于**0**，默认值：**20**。', + 'type' => 'integer', + 'format' => 'int32', + 'required' => false, + 'example' => '10', + ], + ], + [ + 'name' => 'CurrentPage', + 'in' => 'query', + 'schema' => [ + 'title' => '当前页（默认为1）', + 'description' => '当前页。取值大于**0**，默认值：**1**。', + 'type' => 'integer', + 'format' => 'int32', + 'required' => false, + 'example' => '1', + ], + ], + [ + 'name' => 'AgentIds', + 'in' => 'query', + 'style' => 'simple', + 'schema' => [ + 'title' => '坐席id列表', + 'description' => '坐席ID列表。', + 'type' => 'array', + 'items' => [ + 'description' => '坐席ID。'."\n" + ."\n" + .'可调用[GetAgent](https://help.aliyun.com/zh/aiccs/developer-reference/api-aiccs-2019-10-15-getagent)接口，查看返回参数的**AgentId**，即坐席ID。', + 'type' => 'integer', + 'format' => 'int64', + 'required' => false, + 'example' => '111', + ], + 'required' => false, + ], + ], + [ + 'name' => 'DepIds', + 'in' => 'query', + 'style' => 'simple', + 'schema' => [ + 'title' => '部门id列表', + 'description' => '部门ID列表。', + 'type' => 'array', + 'items' => [ + 'description' => '部门ID。'."\n" + ."\n" + .'可调用[GetAllDepartment](https://help.aliyun.com/zh/aiccs/developer-reference/api-aiccs-2019-10-15-getalldepartment)接口，查看返回参数的**DepartmentId**，即部门ID。', + 'type' => 'integer', + 'format' => 'int64', + 'required' => false, + 'example' => '100', + ], + 'required' => false, + ], + ], + [ + 'name' => 'GroupIds', + 'in' => 'query', + 'style' => 'simple', + 'schema' => [ + 'title' => '技能组id列表', + 'description' => '技能组ID列表。', + 'type' => 'array', + 'items' => [ + 'description' => '技能组ID。'."\n" + ."\n" + .'可调用[QuerySkillGroups](https://help.aliyun.com/zh/aiccs/developer-reference/api-aiccs-2019-10-15-queryskillgroups)接口，查看返回参数的**SkillGroupId**，即技能组ID。', + 'type' => 'integer', + 'format' => 'int64', + 'required' => false, + 'example' => '123', + ], + 'required' => false, + ], + ], + [ + 'name' => 'TimeLatitudeType', + 'in' => 'query', + 'schema' => [ + 'title' => '时间纬度类型', + 'description' => '时间纬度类型分组查询。取值：'."\n" + .'- **minute**：分钟。'."\n" + .'- **hour**：小时。', + 'type' => 'string', + 'required' => false, + 'example' => 'minute', + ], + ], + [ + 'name' => 'ExistAgentGrouping', + 'in' => 'query', + 'schema' => [ + 'title' => '是否根据坐席分组', + 'description' => '是否根据坐席分组查询。取值：'."\n" + ."\n" + .'- **true**：是。'."\n" + .'- **false**：否。', + 'type' => 'boolean', + 'required' => false, + 'example' => 'true', + ], + ], + [ + 'name' => 'ExistDepartmentGrouping', + 'in' => 'query', + 'schema' => [ + 'title' => '是否根据部门分组', + 'description' => '是否根据部门分组查询。取值：'."\n" + ."\n" + .'- **true**：是。'."\n" + .'- **false**：否。', + 'type' => 'boolean', + 'required' => false, + 'example' => 'true', + ], + ], + [ + 'name' => 'ExistSkillGroupGrouping', + 'in' => 'query', + 'schema' => [ + 'title' => '是否根据技能组分组', + 'description' => '是否根据技能组分组查询。取值：'."\n" + ."\n" + .'- **true**：是。'."\n" + .'- **false**：否。', + 'type' => 'boolean', + 'required' => false, + 'example' => 'true', + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'title' => 'Schema of Response', + 'description' => 'Schema of Response', + 'type' => 'object', + 'properties' => [ + 'RequestId' => [ + 'title' => '请求ID，用于跟踪错误原因', + 'description' => '请求ID。', + 'type' => 'string', + 'example' => 'EE338D98-9BD3-4413-B165', + ], + 'Message' => [ + 'title' => '错误描述', + 'description' => '状态描述。', + 'type' => 'string', + 'example' => 'message', + ], + 'Data' => [ + 'title' => 'data', + 'description' => '数据列表。', + 'type' => 'object', + 'properties' => [ + 'TotalNum' => [ + 'title' => '总记录数', + 'description' => '总记录数。', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '4', + ], + 'PageNum' => [ + 'title' => '当前页数', + 'description' => '当前页数。', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '1', + ], + 'PageSize' => [ + 'title' => '页大小', + 'description' => '每页大小。', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '2000', + ], + 'Rows' => [ + 'title' => '信息为list<map>类型的json字符串', + 'description' => '信息为List<Map>类型的JSON字符串。', + 'type' => 'string', + 'example' => '{"tenant_id":"905","n_resttype_now":0,"tenant_name":"非单元测试化BU","n_resttype1_now":0,"group_name":"-1","department_id":"-1","department_name":"-1","n_resttype98_now":0,"n_online_now":0,"date_id":"20210401","n_resttype3_now":0,"n_resttype5_now":0,"n_busy_now":0,"n_resttype2_now":0,"group_id":"-1","n_idle_now":0,"n_resttype4_now":0,"n_ack_now":0,"n_resttype99_now":0}', + ], + ], + ], + 'Code' => [ + 'title' => '错误编码', + 'description' => '状态编码。返回200表示请求成功。', + 'type' => 'string', + 'example' => '200', + ], + 'Success' => [ + 'title' => '调用接口是否成功', + 'description' => '调用接口是否成功。取值：'."\n" + .'- **true**：成功。'."\n" + .'- **false**：失败。', + 'type' => 'string', + 'example' => 'true', + ], + ], + ], + ], + ], + 'errorCodes' => [ + 500 => [ + [ + 'errorMessage' => 'A system error occurred. Please contact the administrator.', + 'errorCode' => 'SystemError', + ], + ], + ], + 'staticInfo' => [ + 'returnType' => 'synchronous', + ], + 'responseDemo' => '[{"type":"json","example":"{\\n \\"RequestId\\": \\"EE338D98-9BD3-4413-B165\\",\\n \\"Message\\": \\"message\\",\\n \\"Data\\": {\\n \\"TotalNum\\": 4,\\n \\"PageNum\\": 1,\\n \\"PageSize\\": 2000,\\n \\"Rows\\": \\"{\\\\\\"tenant_id\\\\\\":\\\\\\"905\\\\\\",\\\\\\"n_resttype_now\\\\\\":0,\\\\\\"tenant_name\\\\\\":\\\\\\"非单元测试化BU\\\\\\",\\\\\\"n_resttype1_now\\\\\\":0,\\\\\\"group_name\\\\\\":\\\\\\"-1\\\\\\",\\\\\\"department_id\\\\\\":\\\\\\"-1\\\\\\",\\\\\\"department_name\\\\\\":\\\\\\"-1\\\\\\",\\\\\\"n_resttype98_now\\\\\\":0,\\\\\\"n_online_now\\\\\\":0,\\\\\\"date_id\\\\\\":\\\\\\"20210401\\\\\\",\\\\\\"n_resttype3_now\\\\\\":0,\\\\\\"n_resttype5_now\\\\\\":0,\\\\\\"n_busy_now\\\\\\":0,\\\\\\"n_resttype2_now\\\\\\":0,\\\\\\"group_id\\\\\\":\\\\\\"-1\\\\\\",\\\\\\"n_idle_now\\\\\\":0,\\\\\\"n_resttype4_now\\\\\\":0,\\\\\\"n_ack_now\\\\\\":0,\\\\\\"n_resttype99_now\\\\\\":0}\\"\\n },\\n \\"Code\\": \\"200\\",\\n \\"Success\\": \\"true\\"\\n}","errorExample":""},{"type":"xml","example":"<GetHotlineServiceStatisticsResponse>\\n <RequestId>EE338D98-9BD3-4413-B165</RequestId>\\n <Message>xxxx</Message>\\n <Code>200</Code>\\n <Success>true</Success>\\n <Data>\\n <PageNum>1</PageNum>\\n <PageSize>2000</PageSize>\\n <TotalNum>4</TotalNum>\\n <Rows>{\\"tenant_id\\":\\"905\\",\\"n_resttype_now\\":0,\\"tenant_name\\":\\"非单元测试化BU\\",\\"n_resttype1_now\\":0,\\"group_name\\":\\"-1\\",\\"department_id\\":\\"-1\\",\\"department_name\\":\\"-1\\",\\"n_resttype98_now\\":0,\\"n_online_now\\":0,\\"date_id\\":\\"20210401\\",\\"n_resttype3_now\\":0,\\"n_resttype5_now\\":0,\\"n_busy_now\\":0,\\"n_resttype2_now\\":0,\\"group_id\\":\\"-1\\",\\"n_idle_now\\":0,\\"n_resttype4_now\\":0,\\"n_ack_now\\":0,\\"n_resttype99_now\\":0}</Rows>\\n </Data>\\n</GetHotlineServiceStatisticsResponse>","errorExample":""}]', + 'title' => '获取热线监控下服务统计量', + 'description' => '- 调用此接口前，请确保您已[开通服务](https://help.aliyun.com/zh/aiccs/user-guide/activate-aiccs?spm=a2c4g.11186623.0.0.38365923RQDwdH)，并[创建实例](https://help.aliyun.com/zh/aiccs/user-guide/create-an-instance?spm=a2c4g.11186623.0.0.8e0b5a2fWNeRUn)。'."\n" + .'- 若您需要填写坐席、部门、技能组信息，请参考[请求参数](#api-detail-35)描述中的指引获取。'."\n" + ."\n" + .'### QPS限制'."\n" + .'- 单用户调用频率：100次/秒。'."\n" + .'- API频率：100次/秒。'."\n" + ."\n" + .'> 如果多个用户的总调用超过API频率也会触发流控。', + 'responseParamsDescription' => '返回参数Rows参数说明：'."\n" + ."\n" + .' n_idle_now：当前空闲坐席数'."\n" + .' n_resttype_now：当前小休坐席数'."\n" + .' n_resttype1_now：当前普通小休坐席数'."\n" + .' n_resttype2_now：当前就餐小休坐席数'."\n" + .' n_resttype3_now：当前会议小休坐席数'."\n" + .' n_resttype4_now：当前辅导小休坐席数'."\n" + .' n_resttype5_now：当前培训小休坐席数'."\n" + .' n_resttype98_now：当前强制小休坐席数'."\n" + .' n_resttype99_now：当前签入小休坐席数'."\n" + .' n_ack_now：当前后处理坐席数'."\n" + .' n_online_now：当前在线坐席数'."\n" + .' n_busy_now：通话坐席数'."\n" + .' group_name：技能组名称'."\n" + .' group_id：技能组ID'."\n" + .' department_id：部门ID'."\n" + .' department_name：部门名称'."\n" + .' date_id：日期'."\n" + .' tenant_id：租户ID'."\n" + .' tenant_name：租户名称'."\n" + .' '."\n" + .' '."\n" + .' ', + ], + 'GetSkillGroupAndAgentStatusSummary' => [ + 'summary' => '获取热线监控下技能组坐席汇总状态量。支持实例、时间区间、部门、技能组分组查询。', + 'methods' => [ + 'get', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + ], + 'operationType' => 'read', + 'deprecated' => false, + 'systemTags' => [ + 'operationType' => 'get', + 'riskType' => 'none', + 'chargeType' => 'free', + 'autoTest' => true, + 'tenantRelevance' => 'publicInformation', + ], + 'parameters' => [ + [ + 'name' => 'InstanceId', + 'in' => 'query', + 'schema' => [ + 'title' => 'AICCS实例ID，在智能联络中心控制台上可以看到', + 'description' => 'AICCS实例ID。'."\n" + .'您可以在[智能联络中心控制台](https://aiccs.console.aliyun.com/overview)左侧导航栏的**实例管理**中获取。', + 'type' => 'string', + 'required' => true, + 'example' => 'ccc_xp_pre-cn-***', + ], + ], + [ + 'name' => 'StartDate', + 'in' => 'query', + 'schema' => [ + 'title' => '开始日期时间戳（毫秒）', + 'description' => '开始日期时间戳。单位：毫秒。', + 'type' => 'integer', + 'format' => 'int64', + 'required' => false, + 'example' => '1615083365000', + ], + ], + [ + 'name' => 'EndDate', + 'in' => 'query', + 'schema' => [ + 'title' => '结束日期时间戳（毫秒）', + 'description' => '结束日期时间戳。单位：毫秒。', + 'type' => 'integer', + 'format' => 'int64', + 'required' => false, + 'example' => '1617761765000', + ], + ], + [ + 'name' => 'PageSize', + 'in' => 'query', + 'schema' => [ + 'title' => '每页大小（默认为10)', + 'description' => '每页大小。取值大于**0**，默认值：**20**。', + 'type' => 'integer', + 'format' => 'int32', + 'required' => false, + 'example' => '20', + ], + ], + [ + 'name' => 'CurrentPage', + 'in' => 'query', + 'schema' => [ + 'title' => '当前页（默认为1）', + 'description' => '当前页。取值大于**0**，默认值：**1**。', + 'type' => 'integer', + 'format' => 'int32', + 'required' => false, + 'example' => '1', + ], + ], + [ + 'name' => 'DepIds', + 'in' => 'query', + 'style' => 'simple', + 'schema' => [ + 'title' => '部门id列表', + 'description' => '部门ID列表。', + 'type' => 'array', + 'items' => [ + 'description' => '部门ID。'."\n" + ."\n" + .'可调用[GetAllDepartment](https://help.aliyun.com/zh/aiccs/developer-reference/api-aiccs-2019-10-15-getalldepartment)接口，查看返回参数的**DepartmentId**，即部门ID。', + 'type' => 'integer', + 'format' => 'int64', + 'required' => false, + 'example' => '100', + ], + 'required' => false, + ], + ], + [ + 'name' => 'GroupIds', + 'in' => 'query', + 'style' => 'simple', + 'schema' => [ + 'title' => '技能组id列表', + 'description' => '技能组ID列表。', + 'type' => 'array', + 'items' => [ + 'description' => '技能组ID。'."\n" + ."\n\n" + .'可调用[QuerySkillGroups](https://help.aliyun.com/zh/aiccs/developer-reference/api-aiccs-2019-10-15-queryskillgroups)接口，查看返回参数的**SkillGroupId**，即技能组ID。', + 'type' => 'integer', + 'format' => 'int64', + 'required' => false, + 'example' => '123', + ], + 'required' => false, + ], + ], + [ + 'name' => 'ExistDepartmentGrouping', + 'in' => 'query', + 'schema' => [ + 'title' => '是否根据部门分组', + 'description' => '是否根据部门分组查询。默认值：**false**。取值：'."\n" + ."\n" + .'- **true**：是。'."\n" + .'- **false**：否。', + 'type' => 'boolean', + 'required' => false, + 'example' => 'false', + ], + ], + [ + 'name' => 'ExistSkillGroupGrouping', + 'in' => 'query', + 'schema' => [ + 'title' => '是否根据技能组分组', + 'description' => '是否根据技能组分组查询。默认值：**false**。取值：'."\n" + .'- **true**：是。'."\n" + .'- **false**：否。', + 'type' => 'boolean', + 'required' => false, + 'example' => 'false', + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'title' => 'Schema of Response', + 'description' => 'Schema of Response', + 'type' => 'object', + 'properties' => [ + 'RequestId' => [ + 'title' => '请求ID，用于跟踪错误原因', + 'description' => '请求ID。', + 'type' => 'string', + 'example' => 'EE338D98-9BD3-4413-B165', + ], + 'Message' => [ + 'title' => '错误描述', + 'description' => '状态码描述。', + 'type' => 'string', + 'example' => 'message', + ], + 'Data' => [ + 'title' => 'data', + 'description' => '数据列表。', + 'type' => 'object', + 'properties' => [ + 'TotalNum' => [ + 'title' => '总记录数', + 'description' => '总记录数。', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '4', + ], + 'PageNum' => [ + 'title' => '当前页数', + 'description' => '当前页数。', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '1', + ], + 'PageSize' => [ + 'title' => '每页的数量', + 'description' => '每页大小。', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '2000', + ], + 'Rows' => [ + 'title' => '信息为list<map>类型的json字符串', + 'description' => '信息为List<Map>类型的JSON字符串。', + 'type' => 'string', + 'example' => '{"tenant_id":"905","n_resttype_now":0,"tenant_name":"非单元测试化BU","n_resttype1_now":0,"group_name":"-1","department_id":"-1","department_name":"-1","n_resttype98_now":0,"n_online_now":0,"date_id":"20210401","n_resttype3_now":0,"n_resttype5_now":0,"n_busy_now":0,"n_resttype2_now":0,"group_id":"-1","n_idle_now":0,"n_resttype4_now":0,"n_ack_now":0,"n_resttype99_now":0}', + ], + ], + ], + 'Code' => [ + 'title' => '错误编码', + 'description' => '状态编码。返回200表示请求成功。', + 'type' => 'string', + 'example' => '200', + ], + 'Success' => [ + 'title' => '接口调用是否成功', + 'description' => '调用接口是否成功。取值：'."\n" + .'- **true**：成功。'."\n" + .'- **false**：失败。', + 'type' => 'string', + 'example' => 'true', + ], + ], + ], + ], + ], + 'staticInfo' => [ + 'returnType' => 'synchronous', + ], + 'responseDemo' => '[{"type":"json","example":"{\\n \\"RequestId\\": \\"EE338D98-9BD3-4413-B165\\",\\n \\"Message\\": \\"message\\",\\n \\"Data\\": {\\n \\"TotalNum\\": 4,\\n \\"PageNum\\": 1,\\n \\"PageSize\\": 2000,\\n \\"Rows\\": \\"{\\\\\\"tenant_id\\\\\\":\\\\\\"905\\\\\\",\\\\\\"n_resttype_now\\\\\\":0,\\\\\\"tenant_name\\\\\\":\\\\\\"非单元测试化BU\\\\\\",\\\\\\"n_resttype1_now\\\\\\":0,\\\\\\"group_name\\\\\\":\\\\\\"-1\\\\\\",\\\\\\"department_id\\\\\\":\\\\\\"-1\\\\\\",\\\\\\"department_name\\\\\\":\\\\\\"-1\\\\\\",\\\\\\"n_resttype98_now\\\\\\":0,\\\\\\"n_online_now\\\\\\":0,\\\\\\"date_id\\\\\\":\\\\\\"20210401\\\\\\",\\\\\\"n_resttype3_now\\\\\\":0,\\\\\\"n_resttype5_now\\\\\\":0,\\\\\\"n_busy_now\\\\\\":0,\\\\\\"n_resttype2_now\\\\\\":0,\\\\\\"group_id\\\\\\":\\\\\\"-1\\\\\\",\\\\\\"n_idle_now\\\\\\":0,\\\\\\"n_resttype4_now\\\\\\":0,\\\\\\"n_ack_now\\\\\\":0,\\\\\\"n_resttype99_now\\\\\\":0}\\"\\n },\\n \\"Code\\": \\"200\\",\\n \\"Success\\": \\"true\\"\\n}","errorExample":""},{"type":"xml","example":"<GetSkillGroupAndAgentStatusSummaryResponse>\\n <RequestId>EE338D98-9BD3-4413-B165</RequestId>\\n <Message>message</Message>\\n <Code>200</Code>\\n <Success>true</Success>\\n <Data>\\n <PageNum>1</PageNum>\\n <PageSize>2000</PageSize>\\n <TotalNum>4</TotalNum>\\n <Rows>{\\"tenant_id\\":\\"905\\",\\"n_resttype_now\\":0,\\"tenant_name\\":\\"非单元测试化BU\\",\\"n_resttype1_now\\":0,\\"group_name\\":\\"-1\\",\\"department_id\\":\\"-1\\",\\"department_name\\":\\"-1\\",\\"n_resttype98_now\\":0,\\"n_online_now\\":0,\\"date_id\\":\\"20210401\\",\\"n_resttype3_now\\":0,\\"n_resttype5_now\\":0,\\"n_busy_now\\":0,\\"n_resttype2_now\\":0,\\"group_id\\":\\"-1\\",\\"n_idle_now\\":0,\\"n_resttype4_now\\":0,\\"n_ack_now\\":0,\\"n_resttype99_now\\":0}</Rows>\\n </Data>\\n</GetSkillGroupAndAgentStatusSummaryResponse>","errorExample":""}]', + 'title' => '获取热线监控下技能组坐席汇总状态量', + 'description' => '- 调用此接口前，请确保您已[开通服务](https://help.aliyun.com/zh/aiccs/user-guide/activate-aiccs?spm=a2c4g.11186623.0.0.38365923RQDwdH)，并[创建实例](https://help.aliyun.com/zh/aiccs/user-guide/create-an-instance?spm=a2c4g.11186623.0.0.8e0b5a2fWNeRUn)。'."\n" + .'- 若您需要填写部门、技能组信息，请参考[请求参数](#api-detail-35)描述中的指引获取。'."\n" + ."\n\n" + .'### QPS限制'."\n" + .'- 单用户调用频率：100次/秒。'."\n" + .'- API频率：100次/秒。'."\n" + ."\n" + .'> 如果多个用户的总调用超过API频率也会触发流控。', + 'responseParamsDescription' => '返回参数Rows参数说明：'."\n" + ."\n" + .' n_idle_now：当前空闲坐席数'."\n" + .' n_resttype_now：当前小休坐席数'."\n" + .' n_resttype1_now：当前普通小休坐席数'."\n" + .' n_resttype2_now：当前就餐小休坐席数'."\n" + .' n_resttype3_now：当前会议小休坐席数'."\n" + .' n_resttype4_now：当前辅导小休坐席数'."\n" + .' n_resttype5_now：当前培训小休坐席数'."\n" + .' n_resttype98_now：当前强制小休坐席数'."\n" + .' n_resttype99_now：当前签入小休坐席数'."\n" + .' n_ack_now：当前后处理坐席数'."\n" + .' n_online_now：当前在线坐席数'."\n" + .' n_busy_now：通话坐席数'."\n" + .' tenant_id：租户ID'."\n" + .' tenant_name：租户名称'."\n" + .' group_id：技能组ID'."\n" + .' group_name：技能组名称'."\n" + .' department_id：部门ID'."\n" + .' department_name：部门名称'."\n" + .' date_id：日期', + ], + 'GetDepartmentalLatitudeAgentStatus' => [ + 'summary' => '获取热线监控下部门纬度状态量。支持实例、时间区间、部门分组查询。', + 'methods' => [ + 'get', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + ], + 'operationType' => 'read', + 'deprecated' => false, + 'systemTags' => [ + 'operationType' => 'get', + 'riskType' => 'none', + 'chargeType' => 'free', + 'autoTest' => true, + 'tenantRelevance' => 'publicInformation', + ], + 'parameters' => [ + [ + 'name' => 'InstanceId', + 'in' => 'query', + 'schema' => [ + 'title' => 'AICCS实例ID，在智能联络中心控制台上可以看到', + 'description' => 'AICCS实例ID。'."\n" + .'您可以在[智能联络中心控制台](https://aiccs.console.aliyun.com/overview)左侧导航栏的**实例管理**中获取。', + 'type' => 'string', + 'required' => true, + 'example' => 'ccc_xp_pre-cn-***', + ], + ], + [ + 'name' => 'StartDate', + 'in' => 'query', + 'schema' => [ + 'title' => '开始日期时间戳（毫秒）', + 'description' => '开始日期时间戳。单位：毫秒。', + 'type' => 'integer', + 'format' => 'int64', + 'required' => false, + 'example' => '1615083365000', + ], + ], + [ + 'name' => 'EndDate', + 'in' => 'query', + 'schema' => [ + 'title' => '结束日期时间戳（毫秒）', + 'description' => '结束日期时间戳。单位：毫秒。', + 'type' => 'integer', + 'format' => 'int64', + 'required' => false, + 'example' => '1617761765000', + ], + ], + [ + 'name' => 'PageSize', + 'in' => 'query', + 'schema' => [ + 'title' => '每页大小（默认为10)', + 'description' => '每页大小。取值大于**0**，默认值：**20**。', + 'type' => 'integer', + 'format' => 'int64', + 'required' => false, + 'example' => '20', + ], + ], + [ + 'name' => 'CurrentPage', + 'in' => 'query', + 'schema' => [ + 'title' => '当前页（默认为1）', + 'description' => '当前页。取值大于**0**，默认值：**1**。', + 'type' => 'integer', + 'format' => 'int64', + 'required' => false, + 'example' => '1', + ], + ], + [ + 'name' => 'DepIds', + 'in' => 'query', + 'style' => 'simple', + 'schema' => [ + 'title' => '技能组分组id列表', + 'description' => '部门ID列表。', + 'type' => 'array', + 'items' => [ + 'description' => '部门ID。'."\n" + ."\n" + .'可调用[GetAllDepartment](https://help.aliyun.com/zh/aiccs/developer-reference/api-aiccs-2019-10-15-getalldepartment)接口，查看返回参数的**DepartmentId**，即部门ID。', + 'type' => 'integer', + 'format' => 'int64', + 'required' => false, + 'example' => '100', + ], + 'required' => false, + ], + ], + [ + 'name' => 'ExistDepartmentGrouping', + 'in' => 'query', + 'schema' => [ + 'title' => '是否根据技能组分组id分组显示', + 'description' => '是否根据部门分组查询。取值：'."\n" + ."\n" + .'- **true**：是。'."\n" + .'- **false**：否。', + 'type' => 'boolean', + 'required' => false, + 'example' => 'true', + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'title' => 'result', + 'description' => 'result', + 'type' => 'object', + 'properties' => [ + 'Message' => [ + 'title' => '错误描述', + 'description' => '状态码描述。', + 'type' => 'string', + 'example' => 'message', + ], + 'RequestId' => [ + 'title' => '请求ID，用于跟踪错误原因', + 'description' => '请求ID。', + 'type' => 'string', + 'example' => 'EE338D98-9BD3-4413-B165', + ], + 'Data' => [ + 'title' => '数据', + 'description' => '数据列表。', + 'type' => 'object', + 'properties' => [ + 'TotalNum' => [ + 'title' => '总共记录数', + 'description' => '总页数。', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '4', + ], + 'PageNum' => [ + 'title' => '当前页数', + 'description' => '当前页数。', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '1', + ], + 'PageSize' => [ + 'title' => '每页的数量', + 'description' => '每页大小。', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '2000', + ], + 'Rows' => [ + 'title' => '信息为list<map>类型的json字符串', + 'description' => '信息为List<Map>类型的JSON字符串。', + 'type' => 'string', + 'example' => '{"tenant_id":905,"n_resttype_now":0,"tenant_name":"非单元测试化BU","n_resttype1_now":0,"department_id":-1,"department_name":-1,"n_resttype98_now":0,"n_online_now":0,"date_id":20210329,"n_resttype3_now":0,"n_resttype5_now":0,"n_busy_now":0,"n_resttype2_now":0,"n_idle_now":0,"n_resttype4_now":0,"n_ack_now":0,"n_resttype99_now":0}', + ], + ], + ], + 'Code' => [ + 'title' => '错误编码', + 'description' => '状态码。返回200代表请求成功。', + 'type' => 'string', + 'example' => '200', + ], + 'Success' => [ + 'title' => '接口调用是否成功', + 'description' => '调用接口是否成功。取值：'."\n" + .'- **true**：成功。'."\n" + .'- **false**：失败。', + 'type' => 'boolean', + 'example' => 'true', + ], + ], + ], + ], + ], + 'staticInfo' => [ + 'returnType' => 'synchronous', + ], + 'responseDemo' => '[{"type":"json","example":"{\\n \\"Message\\": \\"message\\",\\n \\"RequestId\\": \\"EE338D98-9BD3-4413-B165\\",\\n \\"Data\\": {\\n \\"TotalNum\\": 4,\\n \\"PageNum\\": 1,\\n \\"PageSize\\": 2000,\\n \\"Rows\\": \\"{\\\\\\"tenant_id\\\\\\":905,\\\\\\"n_resttype_now\\\\\\":0,\\\\\\"tenant_name\\\\\\":\\\\\\"非单元测试化BU\\\\\\",\\\\\\"n_resttype1_now\\\\\\":0,\\\\\\"department_id\\\\\\":-1,\\\\\\"department_name\\\\\\":-1,\\\\\\"n_resttype98_now\\\\\\":0,\\\\\\"n_online_now\\\\\\":0,\\\\\\"date_id\\\\\\":20210329,\\\\\\"n_resttype3_now\\\\\\":0,\\\\\\"n_resttype5_now\\\\\\":0,\\\\\\"n_busy_now\\\\\\":0,\\\\\\"n_resttype2_now\\\\\\":0,\\\\\\"n_idle_now\\\\\\":0,\\\\\\"n_resttype4_now\\\\\\":0,\\\\\\"n_ack_now\\\\\\":0,\\\\\\"n_resttype99_now\\\\\\":0}\\"\\n },\\n \\"Code\\": \\"200\\",\\n \\"Success\\": true\\n}","errorExample":""},{"type":"xml","example":"<GetDepartmentalLatitudeAgentStatusResponse>\\n<Message>xxxx</Message>\\n<RequestId>EE338D98-9BD3-4413-B165</RequestId>\\n<Data>\\n <PageNum>1</PageNum>\\n <PageSize>2000</PageSize>\\n <TotalNum>4</TotalNum>\\n <Rows>\\n <0>\\n <tenantid>905</tenantid>\\n <nresttypenow>0</nresttypenow>\\n <tenantname>非单元测试化BU</tenantname>\\n <nresttype1now>0</nresttype1now>\\n <departmentid>-1</departmentid>\\n <departmentname>-1</departmentname>\\n <nresttype98now>0</nresttype98now>\\n <nonlinenow>0</nonlinenow>\\n <dateid>20210329</dateid>\\n <nresttype3now>0</nresttype3now>\\n <nresttype5now>0</nresttype5now>\\n <nbusynow>0</nbusynow>\\n <nresttype2now>0</nresttype2now>\\n <nidlenow>0</nidlenow>\\n <nresttype4now>0</nresttype4now>\\n <nacknow>0</nacknow>\\n <nresttype99now>0</nresttype99now>\\n </0>\\n <1>\\n <tenantid>905</tenantid>\\n <nresttypenow>0</nresttypenow>\\n <tenantname>非单元测试化BU</tenantname>\\n <nresttype1now>0</nresttype1now>\\n <departmentid>-1</departmentid>\\n <departmentname>-1</departmentname>\\n <nresttype98now>0</nresttype98now>\\n <nonlinenow>0</nonlinenow>\\n <ninservicenow>0</ninservicenow>\\n <dateid>20210401</dateid>\\n <nresttype3now>0</nresttype3now>\\n <nresttype5now>0</nresttype5now>\\n <nbusynow>0</nbusynow>\\n <nresttype2now>0</nresttype2now>\\n <nidlenow>0</nidlenow>\\n <nresttype4now>0</nresttype4now>\\n <nacknow>0</nacknow>\\n <nresttype99now>0</nresttype99now>\\n </1>\\n </Rows>\\n</Data>\\n<Code>200</Code>\\n<Success>true</Success>\\n</GetDepartmentalLatitudeAgentStatusResponse>","errorExample":""}]', + 'title' => '获取热线监控下部门纬度状态量', + 'description' => '- 调用此接口前，请确保您已[开通服务](https://help.aliyun.com/zh/aiccs/user-guide/activate-aiccs?spm=a2c4g.11186623.0.0.38365923RQDwdH)，并[创建实例](https://help.aliyun.com/zh/aiccs/user-guide/create-an-instance?spm=a2c4g.11186623.0.0.8e0b5a2fWNeRUn)。'."\n" + .'- 若您需要填写部门信息，请参考[请求参数](#api-detail-35)描述中的指引获取。'."\n" + ."\n" + .'### QPS限制'."\n" + .'- 单用户调用频率：100次/秒。'."\n" + .'- API频率：100次/秒。'."\n" + ."\n" + .'> 如果多个用户的总调用超过API频率也会触发流控。', + 'responseParamsDescription' => '返回参数Rows参数说明：'."\n" + ."\n" + .' n_idle_now：当前空闲坐席数'."\n" + .' n_resttype_now：当前小休坐席数'."\n" + .' n_resttype1_now：当前普通小休坐席数'."\n" + .' n_resttype2_now：当前就餐小休坐席数'."\n" + .' n_resttype3_now：当前会议小休坐席数'."\n" + .' n_resttype4_now：当前辅导小休坐席数'."\n" + .' n_resttype5_now：当前培训小休坐席数'."\n" + .' n_resttype98_now：当前强制小休坐席数'."\n" + .' n_resttype99_now：当前签入小休坐席数'."\n" + .' n_ack_now：当前后处理坐席数'."\n" + .' n_online_now：当前在线坐席数'."\n" + .' n_busy_now：通话坐席数'."\n" + .' tenant_id：租户ID'."\n" + .' tenant_name：租户名称'."\n" + .' department_id：部门ID'."\n" + .' department_name：部门名称'."\n" + .' date_id：日期'."\n" + .' n_inqueue_now：排队中会员数'."\n" + .' n_inservice_now：服务中会员数'."\n" + .' time_value：时间戳'."\n" + .' fst_assign_time：该队列最早的时间，排队中的分配时间', + ], + 'GetSkillGroupLatitudeState' => [ + 'summary' => '获取热线下监控技能组纬度状态量。支持实例、时间区间、部门、技能组分组查询。', + 'methods' => [ + 'get', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + ], + 'operationType' => 'read', + 'deprecated' => false, + 'systemTags' => [ + 'operationType' => 'get', + 'riskType' => 'none', + 'chargeType' => 'free', + 'autoTest' => true, + 'tenantRelevance' => 'publicInformation', + ], + 'parameters' => [ + [ + 'name' => 'InstanceId', + 'in' => 'query', + 'schema' => [ + 'title' => 'AICCS实例ID，在智能联络中心控制台上可以看到', + 'description' => 'AICCS实例ID。'."\n" + .'您可以在[智能联络中心控制台](https://aiccs.console.aliyun.com/overview)左侧导航栏的**实例管理**中获取。', + 'type' => 'string', + 'required' => true, + 'example' => 'ccc_xp_pre-cn-***', + ], + ], + [ + 'name' => 'StartDate', + 'in' => 'query', + 'schema' => [ + 'title' => '开始日期时间戳（毫秒）', + 'description' => '开始日期时间戳。单位：毫秒。', + 'type' => 'integer', + 'format' => 'int64', + 'required' => false, + 'example' => '1615083365000', + ], + ], + [ + 'name' => 'EndDate', + 'in' => 'query', + 'schema' => [ + 'title' => '结束日期时间戳（毫秒）', + 'description' => '结束日期时间戳。单位：毫秒。', + 'type' => 'integer', + 'format' => 'int64', + 'required' => false, + 'example' => '1617761765000', + ], + ], + [ + 'name' => 'PageSize', + 'in' => 'query', + 'schema' => [ + 'title' => '每页大小（默认为10)', + 'description' => '每页大小。取值大于**0**，默认值：**20**。', + 'type' => 'integer', + 'format' => 'int32', + 'required' => false, + 'example' => '20', + ], + ], + [ + 'name' => 'CurrentPage', + 'in' => 'query', + 'schema' => [ + 'title' => '当前页（默认为1）', + 'description' => '当前页。取值大于**0**，默认值：**1**。', + 'type' => 'integer', + 'format' => 'int32', + 'required' => false, + 'example' => '1', + ], + ], + [ + 'name' => 'DepIds', + 'in' => 'query', + 'style' => 'simple', + 'schema' => [ + 'title' => '部门id列表', + 'description' => '部门ID列表。', + 'type' => 'array', + 'items' => [ + 'description' => '部门ID。'."\n" + ."\n" + .'可调用[GetAllDepartment](https://help.aliyun.com/zh/aiccs/developer-reference/api-aiccs-2019-10-15-getalldepartment)接口，查看返回参数的**DepartmentId**，即部门ID。', + 'type' => 'integer', + 'format' => 'int64', + 'required' => false, + 'example' => '100', + ], + 'required' => false, + ], + ], + [ + 'name' => 'GroupIds', + 'in' => 'query', + 'style' => 'simple', + 'schema' => [ + 'title' => '技能组id列表', + 'description' => '技能组ID列表。', + 'type' => 'array', + 'items' => [ + 'description' => '技能组ID。'."\n" + ."\n" + .'可调用[QuerySkillGroups](https://help.aliyun.com/zh/aiccs/developer-reference/api-aiccs-2019-10-15-queryskillgroups)接口，查看返回参数的**SkillGroupId**，即技能组ID。', + 'type' => 'integer', + 'format' => 'int64', + 'required' => false, + 'example' => '123', + ], + 'required' => false, + ], + ], + [ + 'name' => 'ExistDepartmentGrouping', + 'in' => 'query', + 'schema' => [ + 'title' => '是否根据部门分组', + 'description' => '是否根据部门分组。取值：'."\n" + ."\n" + .'- **true**：是。'."\n" + .'- **false**：否。', + 'type' => 'boolean', + 'required' => false, + 'example' => 'true', + ], + ], + [ + 'name' => 'ExistSkillGroupGrouping', + 'in' => 'query', + 'schema' => [ + 'title' => '是否根据技能组分组', + 'description' => '是否根据技能组分组。取值：'."\n" + ."\n" + .'- **true**：是。'."\n" + .'- **false**：否。', + 'type' => 'boolean', + 'required' => false, + 'example' => 'true', + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'title' => 'Schema of Response', + 'description' => 'Schema of Response', + 'type' => 'object', + 'properties' => [ + 'RequestId' => [ + 'title' => '请求ID，用于跟踪错误原因', + 'description' => '请求ID。', + 'type' => 'string', + 'example' => 'EE338D98-9BD3-4413-B165', + ], + 'Message' => [ + 'title' => '错误描述', + 'description' => '状态码描述。', + 'type' => 'string', + 'example' => 'successful', + ], + 'Data' => [ + 'title' => 'data', + 'description' => '数据列表。', + 'type' => 'object', + 'properties' => [ + 'TotalNum' => [ + 'title' => '总共记录数', + 'description' => '总记录数。', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '4', + ], + 'PageNum' => [ + 'title' => '当前页数', + 'description' => '当前页数。', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '1', + ], + 'PageSize' => [ + 'title' => '每页的数量', + 'description' => '每页大小。', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '2000', + ], + 'Rows' => [ + 'title' => '信息为list<map>类型的json字符串', + 'description' => '信息为List<Map>类型的JSON字符串。', + 'type' => 'string', + 'example' => '{"tenant_id":"905","n_resttype_now":0,"tenant_name":"非单元测试化BU","n_resttype1_now":0,"group_name":"-1","department_id":"-1","department_name":"-1","n_resttype98_now":0,"n_online_now":0,"date_id":"20210329","n_resttype3_now":0,"n_resttype5_now":0,"n_busy_now":0,"n_resttype2_now":0,"group_id":"-1","n_idle_now":0,"n_resttype4_now":0,"n_ack_now":0,"n_resttype99_now":0,"maximumqueuingtime":-1}', + ], + ], + ], + 'Code' => [ + 'title' => '错误编码', + 'description' => '状态编码。返回200表示请求成功。', + 'type' => 'string', + 'example' => '200', + ], + 'Success' => [ + 'title' => '接口调用是否成功', + 'description' => '调用接口是否成功。取值：'."\n" + .'- **true**：成功。'."\n" + .'- **false**：失败。', + 'type' => 'string', + 'example' => 'true', + ], + ], + ], + ], + ], + 'staticInfo' => [ + 'returnType' => 'synchronous', + ], + 'responseDemo' => '[{"type":"json","example":"{\\n \\"RequestId\\": \\"EE338D98-9BD3-4413-B165\\",\\n \\"Message\\": \\"successful\\",\\n \\"Data\\": {\\n \\"TotalNum\\": 4,\\n \\"PageNum\\": 1,\\n \\"PageSize\\": 2000,\\n \\"Rows\\": \\"{\\\\\\"tenant_id\\\\\\":\\\\\\"905\\\\\\",\\\\\\"n_resttype_now\\\\\\":0,\\\\\\"tenant_name\\\\\\":\\\\\\"非单元测试化BU\\\\\\",\\\\\\"n_resttype1_now\\\\\\":0,\\\\\\"group_name\\\\\\":\\\\\\"-1\\\\\\",\\\\\\"department_id\\\\\\":\\\\\\"-1\\\\\\",\\\\\\"department_name\\\\\\":\\\\\\"-1\\\\\\",\\\\\\"n_resttype98_now\\\\\\":0,\\\\\\"n_online_now\\\\\\":0,\\\\\\"date_id\\\\\\":\\\\\\"20210329\\\\\\",\\\\\\"n_resttype3_now\\\\\\":0,\\\\\\"n_resttype5_now\\\\\\":0,\\\\\\"n_busy_now\\\\\\":0,\\\\\\"n_resttype2_now\\\\\\":0,\\\\\\"group_id\\\\\\":\\\\\\"-1\\\\\\",\\\\\\"n_idle_now\\\\\\":0,\\\\\\"n_resttype4_now\\\\\\":0,\\\\\\"n_ack_now\\\\\\":0,\\\\\\"n_resttype99_now\\\\\\":0,\\\\\\"maximumqueuingtime\\\\\\":-1}\\"\\n },\\n \\"Code\\": \\"200\\",\\n \\"Success\\": \\"true\\"\\n}","errorExample":""},{"type":"xml","example":"<GetSkillGroupLatitudeStateResponse>\\n<code>200</code>\\n<data>\\n <pageNum>1</pageNum>\\n <pageSize>2000</pageSize>\\n <rows>\\n <tenantid>905</tenantid>\\n <nresttypenow>0</nresttypenow>\\n <tenantname>非单元测试化BU</tenantname>\\n <nresttype1now>0</nresttype1now>\\n <groupname>-1</groupname>\\n <departmentid>-1</departmentid>\\n <departmentname>-1</departmentname>\\n <nresttype98now>0</nresttype98now>\\n <nonlinenow>0</nonlinenow>\\n <dateid>20210329</dateid>\\n <nresttype3now>0</nresttype3now>\\n <nresttype5now>0</nresttype5now>\\n <nbusynow>0</nbusynow>\\n <nresttype2now>0</nresttype2now>\\n <groupid>-1</groupid>\\n <nidlenow>0</nidlenow>\\n <nresttype4now>0</nresttype4now>\\n <nacknow>0</nacknow>\\n <nresttype99now>0</nresttype99now>\\n <maximumqueuingtime>-1</maximumqueuingtime>\\n </rows>\\n <rows>\\n <tenantid>905</tenantid>\\n <nresttypenow>0</nresttypenow>\\n <tenantname>非单元测试化BU</tenantname>\\n <nresttype1now>0</nresttype1now>\\n <groupname>-1</groupname>\\n <departmentid>-1</departmentid>\\n <departmentname>-1</departmentname>\\n <nresttype98now>0</nresttype98now>\\n <nonlinenow>0</nonlinenow>\\n <dateid>20210330</dateid>\\n <nresttype3now>0</nresttype3now>\\n <nresttype5now>0</nresttype5now>\\n <nbusynow>0</nbusynow>\\n <nresttype2now>0</nresttype2now>\\n <groupid>-1</groupid>\\n <nidlenow>0</nidlenow>\\n <nresttype4now>0</nresttype4now>\\n <nacknow>0</nacknow>\\n <nresttype99now>0</nresttype99now>\\n <maximumqueuingtime>-1</maximumqueuingtime>\\n </rows>\\n <rows>\\n <tenantid>905</tenantid>\\n <nresttypenow>0</nresttypenow>\\n <tenantname>非单元测试化BU</tenantname>\\n <nresttype1now>0</nresttype1now>\\n <groupname>-1</groupname>\\n <departmentid>-1</departmentid>\\n <departmentname>-1</departmentname>\\n <nresttype98now>0</nresttype98now>\\n <nonlinenow>0</nonlinenow>\\n <ninservicenow>0</ninservicenow>\\n <dateid>20210401</dateid>\\n <nresttype3now>0</nresttype3now>\\n <nresttype5now>0</nresttype5now>\\n <nbusynow>0</nbusynow>\\n <nresttype2now>0</nresttype2now>\\n <groupid>-1</groupid>\\n <nidlenow>0</nidlenow>\\n <nresttype4now>0</nresttype4now>\\n <nacknow>0</nacknow>\\n <nresttype99now>0</nresttype99now>\\n <ninqueuenow>0</ninqueuenow>\\n <maximumqueuingtime>0</maximumqueuingtime>\\n </rows>\\n <rows>\\n <tenantid>905</tenantid>\\n <nresttypenow>0</nresttypenow>\\n <tenantname>非单元测试化BU</tenantname>\\n <nresttype1now>0</nresttype1now>\\n <groupname>-1</groupname>\\n <departmentid>-1</departmentid>\\n <departmentname>-1</departmentname>\\n <nresttype98now>0</nresttype98now>\\n <nonlinenow>0</nonlinenow>\\n <ninservicenow>0</ninservicenow>\\n <dateid>20210331</dateid>\\n <nresttype3now>0</nresttype3now>\\n <nresttype5now>0</nresttype5now>\\n <nbusynow>0</nbusynow>\\n <nresttype2now>0</nresttype2now>\\n <groupid>-1</groupid>\\n <nidlenow>0</nidlenow>\\n <nresttype4now>0</nresttype4now>\\n <nacknow>0</nacknow>\\n <nresttype99now>0</nresttype99now>\\n <ninqueuenow>0</ninqueuenow>\\n <maximumqueuingtime>0</maximumqueuingtime>\\n </rows>\\n <totalNum>4</totalNum>\\n</data>\\n<httpStatusCode>200</httpStatusCode>\\n<message>successful</message>\\n<requestId>197C2792-E080-48BD-BDC7-F4A02852052E</requestId>\\n<success>true</success>\\n</GetSkillGroupLatitudeStateResponse>","errorExample":""}]', + 'title' => '获取热线下监控技能组纬度状态量', + 'description' => '- 调用此接口前，请确保您已[开通服务](https://help.aliyun.com/zh/aiccs/user-guide/activate-aiccs?spm=a2c4g.11186623.0.0.38365923RQDwdH)，并[创建实例](https://help.aliyun.com/zh/aiccs/user-guide/create-an-instance?spm=a2c4g.11186623.0.0.8e0b5a2fWNeRUn)。'."\n" + .'- 若您需要填写部门、技能组信息，请参考[请求参数](#api-detail-35)描述中的指引获取。'."\n" + ."\n" + .'### QPS限制'."\n" + .'- 单用户调用频率：100次/秒。'."\n" + .'- API频率：100次/秒。'."\n" + ."\n" + .'> 如果多个用户的总调用超过API频率也会触发流控。', + 'responseParamsDescription' => '返回参数Rows参数说明：'."\n" + ."\n" + .' n_idle_now：当前空闲坐席数'."\n" + .' n_resttype_now：当前小休坐席数'."\n" + .' n_resttype1_now：当前普通小休坐席数'."\n" + .' n_resttype2_now：当前就餐小休坐席数'."\n" + .' n_resttype3_now：当前会议小休坐席数'."\n" + .' n_resttype4_now：当前辅导小休坐席数'."\n" + .' n_resttype5_now：当前培训小休坐席数'."\n" + .' n_resttype98_now：当前强制小休坐席数'."\n" + .' n_resttype99_now：当前签入小休坐席数'."\n" + .' n_ack_now：当前后处理坐席数'."\n" + .' tenant_id：租户ID'."\n" + .' tenant_name：租户名称'."\n" + .' group_id：技能组ID'."\n" + .' group_name：技能组名称'."\n" + .' department_id：部门ID'."\n" + .' department_name：部门名称'."\n" + .' n_online_now：当前在线坐席数'."\n" + .' n_inqueue_now：排队中会员数'."\n" + .' n_inservice_now：服务中会员数'."\n" + .' time_value：时间戳'."\n" + .' fst_assign_time：该队列最早的时间，排队中的分配时间'."\n", + ], + 'GetAgentBasisStatus' => [ + 'summary' => '获取热线监控下坐席纬度状态量。支持实例、时间区间、坐席、部门分组查询。', + 'methods' => [ + 'get', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + ], + 'operationType' => 'read', + 'deprecated' => false, + 'systemTags' => [ + 'operationType' => 'get', + 'riskType' => 'none', + 'chargeType' => 'free', + 'autoTest' => true, + 'tenantRelevance' => 'publicInformation', + ], + 'parameters' => [ + [ + 'name' => 'InstanceId', + 'in' => 'query', + 'schema' => [ + 'title' => 'AICCS实例ID，在智能联络中心控制台上可以看到', + 'description' => 'AICCS实例ID。'."\n" + .'您可以在[智能联络中心控制台](https://aiccs.console.aliyun.com/overview)左侧导航栏的**实例管理**中获取。', + 'type' => 'string', + 'required' => true, + 'example' => 'ccc_xp_pre-cn-***', + ], + ], + [ + 'name' => 'StartDate', + 'in' => 'query', + 'schema' => [ + 'title' => '开始日期时间戳（毫秒）', + 'description' => '开始日期时间戳。单位：毫秒。', + 'type' => 'integer', + 'format' => 'int64', + 'required' => false, + 'example' => '1615083365000', + ], + ], + [ + 'name' => 'EndDate', + 'in' => 'query', + 'schema' => [ + 'title' => '结束日期时间戳（毫秒）', + 'description' => '结束日期时间戳。单位：毫秒。', + 'type' => 'integer', + 'format' => 'int64', + 'required' => false, + 'example' => '1617761765000', + ], + ], + [ + 'name' => 'PageSize', + 'in' => 'query', + 'schema' => [ + 'title' => '每页大小（默认为10)', + 'description' => '每页大小。取值大于**0**，默认值：**20**。', + 'type' => 'integer', + 'format' => 'int32', + 'required' => false, + 'example' => '20', + ], + ], + [ + 'name' => 'CurrentPage', + 'in' => 'query', + 'schema' => [ + 'title' => '当前页（默认为1）', + 'description' => '当前页。取值大于**0**，默认值：**1**。', + 'type' => 'integer', + 'format' => 'int32', + 'required' => false, + 'example' => '1', + ], + ], + [ + 'name' => 'AgentIds', + 'in' => 'query', + 'style' => 'simple', + 'schema' => [ + 'title' => '坐席id列表', + 'description' => '坐席ID列表。', + 'type' => 'array', + 'items' => [ + 'description' => '坐席ID。'."\n" + ."\n" + .'可调用[GetAgent](https://help.aliyun.com/zh/aiccs/developer-reference/api-aiccs-2019-10-15-getagent)接口，查看返回参数的**AgentId**，即坐席ID。', + 'type' => 'integer', + 'format' => 'int64', + 'required' => false, + 'example' => '["2256****","2257****"]', + ], + 'required' => false, + ], + ], + [ + 'name' => 'DepIds', + 'in' => 'query', + 'style' => 'simple', + 'schema' => [ + 'title' => '部门id列表', + 'description' => '部门ID列表。', + 'type' => 'array', + 'items' => [ + 'description' => '部门ID。'."\n" + ."\n" + .'可调用[GetAllDepartment](https://help.aliyun.com/zh/aiccs/developer-reference/api-aiccs-2019-10-15-getalldepartment)接口，查看返回参数的**DepartmentId**，即部门ID。', + 'type' => 'integer', + 'format' => 'int64', + 'required' => false, + 'example' => '["6083****","6084****"]', + ], + 'required' => false, + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'title' => 'Schema of Response', + 'description' => 'Schema of Response', + 'type' => 'object', + 'properties' => [ + 'RequestId' => [ + 'title' => '请求ID，用于跟踪错误原因', + 'description' => '请求ID。', + 'type' => 'string', + 'example' => 'EE338D98-9BD3-4413-B165', + ], + 'Message' => [ + 'title' => '错误描述', + 'description' => '状态码描述。', + 'type' => 'string', + 'example' => 'OK', + ], + 'Data' => [ + 'title' => 'data', + 'description' => '数据列表。', + 'type' => 'object', + 'properties' => [ + 'TotalNum' => [ + 'title' => '总记录数', + 'description' => '总记录数。', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '4', + ], + 'PageNum' => [ + 'title' => '当前页数', + 'description' => '当前页数。', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '1', + ], + 'PageSize' => [ + 'title' => '页大小', + 'description' => '每页大小。', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '2000', + ], + 'Rows' => [ + 'title' => '信息为list<map>类型的json字符串', + 'description' => '信息为List<Map>类型的JSON字符串。', + 'type' => 'string', + 'example' => '{"tenant_id":"905","servicer_id":"73****","tenant_name":"测试","recordgmtmodified":"2021-04-01 11:36:50","pk_id":"7320372021****","statusstarttime":"2021-04-01 11:36:50","recordgmtcreate":"2021-04-01 10:06:24","department_id":"94****","department_name":"测试技能组","lstlogintime":"2021-04-01 10:06:24","date_id":"20210401","triggerreason":"3","servicer_status":"D","assignstatus":"1","servicerreal_name":"xx","servicerstatusname":"签出","fstlogintime":"2021-04-01 10:06:24","servicer_name":"xx"}', + ], + ], + ], + 'Code' => [ + 'title' => '错误编码', + 'description' => '状态码。返回200表示请求成功。', + 'type' => 'string', + 'example' => '200', + ], + 'Success' => [ + 'title' => '调用接口是否成功', + 'description' => '调用接口是否成功。取值：'."\n" + .'- **true**：成功。'."\n" + .'- **false**：失败。', + 'type' => 'string', + 'example' => 'true', + ], + ], + ], + ], + ], + 'errorCodes' => [ + 500 => [ + [ + 'errorMessage' => 'A system error occurred. Please contact the administrator.', + 'errorCode' => 'SystemError', + ], + ], + ], + 'staticInfo' => [ + 'returnType' => 'synchronous', + ], + 'responseDemo' => '[{"type":"json","example":"{\\n \\"RequestId\\": \\"EE338D98-9BD3-4413-B165\\",\\n \\"Message\\": \\"OK\\",\\n \\"Data\\": {\\n \\"TotalNum\\": 4,\\n \\"PageNum\\": 1,\\n \\"PageSize\\": 2000,\\n \\"Rows\\": \\"{\\\\\\"tenant_id\\\\\\":\\\\\\"905\\\\\\",\\\\\\"servicer_id\\\\\\":\\\\\\"73****\\\\\\",\\\\\\"tenant_name\\\\\\":\\\\\\"测试\\\\\\",\\\\\\"recordgmtmodified\\\\\\":\\\\\\"2021-04-01 11:36:50\\\\\\",\\\\\\"pk_id\\\\\\":\\\\\\"7320372021****\\\\\\",\\\\\\"statusstarttime\\\\\\":\\\\\\"2021-04-01 11:36:50\\\\\\",\\\\\\"recordgmtcreate\\\\\\":\\\\\\"2021-04-01 10:06:24\\\\\\",\\\\\\"department_id\\\\\\":\\\\\\"94****\\\\\\",\\\\\\"department_name\\\\\\":\\\\\\"测试技能组\\\\\\",\\\\\\"lstlogintime\\\\\\":\\\\\\"2021-04-01 10:06:24\\\\\\",\\\\\\"date_id\\\\\\":\\\\\\"20210401\\\\\\",\\\\\\"triggerreason\\\\\\":\\\\\\"3\\\\\\",\\\\\\"servicer_status\\\\\\":\\\\\\"D\\\\\\",\\\\\\"assignstatus\\\\\\":\\\\\\"1\\\\\\",\\\\\\"servicerreal_name\\\\\\":\\\\\\"xx\\\\\\",\\\\\\"servicerstatusname\\\\\\":\\\\\\"签出\\\\\\",\\\\\\"fstlogintime\\\\\\":\\\\\\"2021-04-01 10:06:24\\\\\\",\\\\\\"servicer_name\\\\\\":\\\\\\"xx\\\\\\"}\\"\\n },\\n \\"Code\\": \\"200\\",\\n \\"Success\\": \\"true\\"\\n}","errorExample":""},{"type":"xml","example":"<GetAgentBasisStatusResponse>\\n <RequestId>EE338D98-9BD3-4413-B165</RequestId>\\n <Message>OK</Message>\\n <Code>200</Code>\\n <Success>true</Success>\\n <Data>\\n <PageNum>1</PageNum>\\n <PageSize>2000</PageSize>\\n <TotalNum>4</TotalNum>\\n <Rows>\\n <tenantid>905</tenantid>\\n <servicerid>732037</servicerid>\\n <tenantname>测试</tenantname>\\n <recordgmtmodified>2021-04-01 11:36:50</recordgmtmodified>\\n <pkid>73203720210401</pkid>\\n <statusstarttime>2021-04-01 11:36:50</statusstarttime>\\n <recordgmtcreate>2021-04-01 10:06:24</recordgmtcreate>\\n <departmentid>945044</departmentid>\\n <departmentname>测试技能组</departmentname>\\n <lstlogintime>2021-04-01 10:06:24</lstlogintime>\\n <dateid>20210401</dateid>\\n <triggerreason>3</triggerreason>\\n <servicerstatus>D</servicerstatus>\\n <assignstatus>1</assignstatus>\\n <servicerrealname>xx</servicerrealname>\\n <servicerstatusname>签出</servicerstatusname>\\n <fstlogintime>2021-04-01 10:06:24</fstlogintime>\\n <servicername>xx</servicername>\\n </Rows>\\n <Rows>\\n <tenantid>905</tenantid>\\n <servicerid>674154</servicerid>\\n <tenantname>测试</tenantname>\\n <recordgmtmodified>2021-04-01 10:02:44</recordgmtmodified>\\n <pkid>67415420210401</pkid>\\n <statusstarttime>2021-04-01 10:02:44</statusstarttime>\\n <recordgmtcreate>2021-04-01 09:41:08</recordgmtcreate>\\n <departmentid>10</departmentid>\\n <departmentname>default</departmentname>\\n <lstlogintime>2021-04-01 09:41:08</lstlogintime>\\n <dateid>20210401</dateid>\\n <triggerreason>3</triggerreason>\\n <servicerstatus>D</servicerstatus>\\n <assignstatus>1</assignstatus>\\n <servicerrealname>xx</servicerrealname>\\n <servicerstatusname>签出</servicerstatusname>\\n <fstlogintime>2021-04-01 09:24:39</fstlogintime>\\n <servicername>xx</servicername>\\n </Rows>\\n </Data>\\n</GetAgentBasisStatusResponse>","errorExample":""}]', + 'title' => '获取热线监控下坐席纬度状态量', + 'description' => '- 调用此接口前，请确保您已[开通服务](https://help.aliyun.com/zh/aiccs/user-guide/activate-aiccs?spm=a2c4g.11186623.0.0.38365923RQDwdH)，并[创建实例](https://help.aliyun.com/zh/aiccs/user-guide/create-an-instance?spm=a2c4g.11186623.0.0.8e0b5a2fWNeRUn)。'."\n" + .'- 若您需要填写坐席、部门信息，请参考[请求参数](#api-detail-35)描述中的指引获取。'."\n" + ."\n" + .'### QPS限制'."\n" + .'- 单用户调用频率：100次/秒。'."\n" + .'- API频率：100次/秒。'."\n" + ."\n" + .'> 如果多个用户的总调用超过API频率也会触发流控。', + 'responseParamsDescription' => '返回参数Rows参数说明：'."\n" + .' '."\n" + .' servicer_id：坐席ID'."\n" + .' servicer_name：坐席名称'."\n" + .' servicer_real_name：坐席真实姓名'."\n" + .' department_id：部门ID'."\n" + .' department_name：部门名称'."\n" + .' servicer_status：热线坐席状态'."\n" + .' servicer_status_name：热线坐席名称'."\n" + .' status_start_time：状态开始时间'."\n" + .' assign_status：分配状态'."\n" + .' rest_type：小休类型', + ], + 'GetAgentStatistics' => [ + 'summary' => '获取热线监控下坐席纬度统计量。支持实例、时间区间、坐席、部门分组查询。', + 'methods' => [ + 'get', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + ], + 'operationType' => 'read', + 'deprecated' => false, + 'systemTags' => [ + 'operationType' => 'get', + 'riskType' => 'none', + 'chargeType' => 'free', + 'autoTest' => true, + 'tenantRelevance' => 'publicInformation', + ], + 'parameters' => [ + [ + 'name' => 'InstanceId', + 'in' => 'query', + 'schema' => [ + 'title' => 'AICCS实例ID，在智能联络中心控制台上可以看到', + 'description' => 'AICCS实例ID。'."\n" + .'您可以在[智能联络中心控制台](https://aiccs.console.aliyun.com/overview)左侧导航栏的**实例管理**中获取。', + 'type' => 'string', + 'required' => true, + 'example' => 'ccc_xp_pre-cn-***', + ], + ], + [ + 'name' => 'StartDate', + 'in' => 'query', + 'schema' => [ + 'title' => '开始日期时间戳（毫秒）', + 'description' => '开始日期时间戳。单位：毫秒。', + 'type' => 'integer', + 'format' => 'int64', + 'required' => false, + 'example' => '1615083365000', + ], + ], + [ + 'name' => 'EndDate', + 'in' => 'query', + 'schema' => [ + 'title' => '结束日期时间戳（毫秒）', + 'description' => '结束日期时间戳。单位：毫秒。 ', + 'type' => 'integer', + 'format' => 'int64', + 'required' => false, + 'example' => '1617761765000', + ], + ], + [ + 'name' => 'PageSize', + 'in' => 'query', + 'schema' => [ + 'title' => '每页大小（默认为10)', + 'description' => '每页大小。取值大于**0**，默认值：**20**。', + 'type' => 'integer', + 'format' => 'int32', + 'required' => false, + 'example' => '20', + ], + ], + [ + 'name' => 'CurrentPage', + 'in' => 'query', + 'schema' => [ + 'title' => '当前页（默认为1）', + 'description' => '当前页。取值大于**0**，默认值：**1**。', + 'type' => 'integer', + 'format' => 'int32', + 'required' => false, + 'example' => '1', + ], + ], + [ + 'name' => 'AgentIds', + 'in' => 'query', + 'style' => 'simple', + 'schema' => [ + 'title' => '坐席id列表', + 'description' => '坐席ID列表。', + 'type' => 'array', + 'items' => [ + 'description' => '坐席ID。'."\n" + ."\n" + .'可调用[GetAgent](https://help.aliyun.com/zh/aiccs/developer-reference/api-aiccs-2019-10-15-getagent)接口，查看返回参数的**AgentId**，即坐席ID。', + 'type' => 'integer', + 'format' => 'int64', + 'required' => false, + 'example' => '123', + ], + 'required' => false, + ], + ], + [ + 'name' => 'DepIds', + 'in' => 'query', + 'style' => 'simple', + 'schema' => [ + 'title' => '部门id列表', + 'description' => '部门ID列表。', + 'type' => 'array', + 'items' => [ + 'description' => '部门ID。'."\n" + ."\n" + .'可调用[GetAllDepartment](https://help.aliyun.com/zh/aiccs/developer-reference/api-aiccs-2019-10-15-getalldepartment)接口，查看返回参数的**DepartmentId**，即部门ID。', + 'type' => 'integer', + 'format' => 'int64', + 'required' => false, + 'example' => '100', + ], + 'required' => false, + ], + ], + [ + 'name' => 'TimeLatitudeType', + 'in' => 'query', + 'schema' => [ + 'title' => '时间纬度类型', + 'description' => '时间纬度类型。取值：'."\n" + ."\n" + .'- **minute**：分钟。'."\n" + .'- **hour**：小时。', + 'type' => 'string', + 'required' => false, + 'example' => 'minute', + ], + ], + [ + 'name' => 'ExistDepartmentGrouping', + 'in' => 'query', + 'schema' => [ + 'title' => '是否根据部门分组', + 'description' => '是否根据部门分组查询。取值：'."\n" + ."\n" + .'- **true**：是。'."\n" + .'- **false**：否。', + 'type' => 'boolean', + 'required' => false, + 'example' => 'false', + ], + ], + [ + 'name' => 'ExistAgentGrouping', + 'in' => 'query', + 'schema' => [ + 'title' => '是否根据坐席分组', + 'description' => '是否根据坐席分组查询。取值：'."\n" + ."\n" + .'- **true**：是。'."\n" + .'- **false**：否。', + 'type' => 'boolean', + 'required' => false, + 'example' => 'false', + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'title' => 'Schema of Response', + 'description' => 'Schema of Response', + 'type' => 'object', + 'properties' => [ + 'RequestId' => [ + 'title' => '请求ID，用于跟踪错误原因', + 'description' => '请求ID。', + 'type' => 'string', + 'example' => 'EE338D98-9BD3-4413-B165', + ], + 'Message' => [ + 'title' => '错误描述', + 'description' => '状态码描述。', + 'type' => 'string', + 'example' => 'successful', + ], + 'Data' => [ + 'title' => 'data', + 'description' => '数据列表。', + 'type' => 'object', + 'properties' => [ + 'TotalNum' => [ + 'title' => '总记录数', + 'description' => '总记录数。', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '4', + ], + 'PageNum' => [ + 'title' => '当前页数', + 'description' => '当前页数。', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '1', + ], + 'PageSize' => [ + 'title' => '页大小', + 'description' => '每页大小。', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '2000', + ], + 'Rows' => [ + 'title' => '信息为list<map>类型的json字符串', + 'description' => '信息为List<Map>类型的JSON字符串。', + 'type' => 'string', + 'example' => '{"n_resttype_1":15,"t_outcall_speak":829747,"average_incoming_time":"8451.29","n_resttype_3":0,"minute_id":"-1","n_conference_speak":0,"n_resttype_2":0,"n_resttype_5":0,"n_resttype_4":0,"n_resttype_7":0,"n_resttype_6":0,"n_resttype_9":0,"n_resttype_8":0,"n_outcall_dial":25,"total_break_time":"58555","n_internal_speak":0,"n_send_step_transfer":7,"n_consulted_internal_speak":0}', + ], + ], + ], + 'Code' => [ + 'title' => '错误编码', + 'description' => '状态码。返回200表示请求成功。', + 'type' => 'string', + 'example' => '200', + ], + 'Success' => [ + 'title' => '调用接口是否成功', + 'description' => '调用接口是否成功。取值：'."\n" + .'- **true**：成功。'."\n" + .'- **false**：失败。'."\n", + 'type' => 'string', + 'example' => 'true', + ], + ], + ], + ], + ], + 'errorCodes' => [ + 500 => [ + [ + 'errorMessage' => 'A system error occurred. Please contact the administrator.', + 'errorCode' => 'SystemError', + ], + ], + ], + 'staticInfo' => [ + 'returnType' => 'synchronous', + ], + 'responseDemo' => '[{"type":"json","example":"{\\n \\"RequestId\\": \\"EE338D98-9BD3-4413-B165\\",\\n \\"Message\\": \\"successful\\",\\n \\"Data\\": {\\n \\"TotalNum\\": 4,\\n \\"PageNum\\": 1,\\n \\"PageSize\\": 2000,\\n \\"Rows\\": \\"{\\\\\\"n_resttype_1\\\\\\":15,\\\\\\"t_outcall_speak\\\\\\":829747,\\\\\\"average_incoming_time\\\\\\":\\\\\\"8451.29\\\\\\",\\\\\\"n_resttype_3\\\\\\":0,\\\\\\"minute_id\\\\\\":\\\\\\"-1\\\\\\",\\\\\\"n_conference_speak\\\\\\":0,\\\\\\"n_resttype_2\\\\\\":0,\\\\\\"n_resttype_5\\\\\\":0,\\\\\\"n_resttype_4\\\\\\":0,\\\\\\"n_resttype_7\\\\\\":0,\\\\\\"n_resttype_6\\\\\\":0,\\\\\\"n_resttype_9\\\\\\":0,\\\\\\"n_resttype_8\\\\\\":0,\\\\\\"n_outcall_dial\\\\\\":25,\\\\\\"total_break_time\\\\\\":\\\\\\"58555\\\\\\",\\\\\\"n_internal_speak\\\\\\":0,\\\\\\"n_send_step_transfer\\\\\\":7,\\\\\\"n_consulted_internal_speak\\\\\\":0}\\"\\n },\\n \\"Code\\": \\"200\\",\\n \\"Success\\": \\"true\\"\\n}","errorExample":""},{"type":"xml","example":"<GetAgentStatisticsResponse>\\n<RequestId>EE338D98-9BD3-4413-B165</RequestId>\\n<Message>xxxx</Message>\\n<Code>200</Code>\\n<Success>true</Success>\\n<Data>\\n <PageNum>1</PageNum>\\n <PageSize>2000</PageSize>\\n <TotalNum>4</TotalNum>\\n <Rows>\\n <n_resttype_1>15</n_resttype_1>\\n <t_outcall_speak>829747</t_outcall_speak>\\n <average_incoming_time>8451.29</average_incoming_time>\\n <n_resttype_3>0</n_resttype_3>\\n <minute_id>-1</minute_id>\\n <n_conference_speak>0</n_conference_speak>\\n <n_resttype_2>0</n_resttype_2>\\n <n_resttype_5>0</n_resttype_5>\\n <n_resttype_4>0</n_resttype_4>\\n <n_resttype_7>0</n_resttype_7>\\n <n_resttype_6>0</n_resttype_6>\\n <n_resttype_9>0</n_resttype_9>\\n <n_resttype_8>0</n_resttype_8>\\n <n_outcall_dial>25</n_outcall_dial>\\n <total_break_time>58555</total_break_time>\\n <n_internal_speak>0</n_internal_speak>\\n <n_send_step_transfer>7</n_send_step_transfer>\\n <n_consulted_internal_speak>0</n_consulted_internal_speak>\\n <t_consulted_internal_ring>0</t_consulted_internal_ring>\\n <n_internal_ring>0</n_internal_ring>\\n <servicer_real_name>-1</servicer_real_name>\\n <n_send_monitor_error>0</n_send_monitor_error>\\n <t_outcall_dial>149082</t_outcall_dial>\\n <t_resttype_14>0</t_resttype_14>\\n <servicer_id>-1</servicer_id>\\n <t_resttype_13>0</t_resttype_13>\\n <n_incall_ring>7</n_incall_ring>\\n <tenant_name>非单元测试化BU</tenant_name>\\n <t_resttype_15>0</t_resttype_15>\\n <t_resttype_9>0</t_resttype_9>\\n <t_resttype_8>0</t_resttype_8>\\n <t_resttype_7>0</t_resttype_7>\\n <t_resttype_6>0</t_resttype_6>\\n <t_resttype_98>0</t_resttype_98>\\n <t_resttype_10>0</t_resttype_10>\\n <t_resttype_12>0</t_resttype_12>\\n <t_resttype_99>16080</t_resttype_99>\\n <t_resttype_11>0</t_resttype_11>\\n <t_resttype_1>42475</t_resttype_1>\\n <t_internal_dial>0</t_internal_dial>\\n <t_resttype_5>0</t_resttype_5>\\n <t_resttype_4>0</t_resttype_4>\\n <t_resttype_3>0</t_resttype_3>\\n <t_resttype_2>0</t_resttype_2>\\n <servicer_name>-1</servicer_name>\\n <n_outcall_speak>19</n_outcall_speak>\\n <n_send_finish_transfer>0</n_send_finish_transfer>\\n <tenant_id>905</tenant_id>\\n <t_acw>3354042</t_acw>\\n <n_held>0</n_held>\\n <n_consult_internal_speak>0</n_consult_internal_speak>\\n <date_id>20210401</date_id>\\n <t_login>24351698</t_login>\\n <t_internal_speak>0</t_internal_speak>\\n <hour_id>-1</hour_id>\\n <n_internal_dial>0</n_internal_dial>\\n <n_consult_internal_dial>0</n_consult_internal_dial>\\n <t_consulted_internal_speak>0</t_consulted_internal_speak>\\n <n_hold>1</n_hold>\\n <average_post_processing_time>119787.21</average_post_processing_time>\\n <t_consult_external_speak>0</t_consult_external_speak>\\n <n_consulted_internal_ring>0</n_consulted_internal_ring>\\n <n_resttype_15>0</n_resttype_15>\\n <t_incall_acw_end>0</t_incall_acw_end>\\n <n_resttype_14>0</n_resttype_14>\\n <t_conference_speak>0</t_conference_speak>\\n <n_resttype_13>0</n_resttype_13>\\n <n_resttype_12>0</n_resttype_12>\\n <agent_utilization>14.02%</agent_utilization>\\n <n_resttype_99>33</n_resttype_99>\\n <n_resttype_11>0</n_resttype_11>\\n <t_incall_speak>59159</t_incall_speak>\\n <n_incall_speak>7</n_incall_speak>\\n <t_idle>13479337</t_idle>\\n <department_id>-1</department_id>\\n <n_consult_external_dial>0</n_consult_external_dial>\\n <n_outcall_acw_end>0</n_outcall_acw_end>\\n <department_name>-1</department_name>\\n <n_consult_external_speak>0</n_consult_external_speak>\\n <n_resttype_98>0</n_resttype_98>\\n <n_resttype_10>0</n_resttype_10>\\n <t_consult_internal_speak>0</t_consult_internal_speak>\\n <t_incall_ring>32143</t_incall_ring>\\n <n_incall_acw_end>0</n_incall_acw_end>\\n <t_outcall_acw_end>0</t_outcall_acw_end>\\n <t_hold>10272</t_hold>\\n <t_internal_ring>0</t_internal_ring>\\n <t_held>0</t_held>\\n <n_send_conference>0</n_send_conference>\\n <n_acw>28</n_acw>\\n </Rows>\\n <Rows>\\n <n_resttype_1>37</n_resttype_1>\\n <t_outcall_speak>1488093</t_outcall_speak>\\n <average_incoming_time>33735.46</average_incoming_time>\\n <n_resttype_3>0</n_resttype_3>\\n <minute_id>-1</minute_id>\\n <n_conference_speak>0</n_conference_speak>\\n <n_resttype_2>0</n_resttype_2>\\n <n_resttype_5>0</n_resttype_5>\\n <n_resttype_4>0</n_resttype_4>\\n <n_resttype_7>0</n_resttype_7>\\n <n_resttype_6>0</n_resttype_6>\\n <n_resttype_9>0</n_resttype_9>\\n <n_resttype_8>0</n_resttype_8>\\n <n_outcall_dial>55</n_outcall_dial>\\n <total_break_time>12864720.00</total_break_time>\\n <n_internal_speak>0</n_internal_speak>\\n <n_send_step_transfer>18</n_send_step_transfer>\\n <n_consulted_internal_speak>0</n_consulted_internal_speak>\\n <t_consulted_internal_ring>0</t_consulted_internal_ring>\\n <n_internal_ring>0</n_internal_ring>\\n <servicer_real_name>-1</servicer_real_name>\\n <n_send_monitor_error>0</n_send_monitor_error>\\n <t_outcall_dial>239446</t_outcall_dial>\\n <t_resttype_14>0</t_resttype_14>\\n <servicer_id>-1</servicer_id>\\n <t_resttype_13>0</t_resttype_13>\\n <n_incall_ring>19</n_incall_ring>\\n <tenant_name>非单元测试化BU</tenant_name>\\n <t_resttype_15>0</t_resttype_15>\\n <t_resttype_9>0</t_resttype_9>\\n <t_resttype_8>0</t_resttype_8>\\n <t_resttype_7>0</t_resttype_7>\\n <t_resttype_6>0</t_resttype_6>\\n <t_resttype_98>12335654</t_resttype_98>\\n <t_resttype_10>0</t_resttype_10>\\n <t_resttype_12>0</t_resttype_12>\\n <t_resttype_99>31206</t_resttype_99>\\n <t_resttype_11>0</t_resttype_11>\\n <t_resttype_1>497860</t_resttype_1>\\n <t_internal_dial>0</t_internal_dial>\\n <t_resttype_5>0</t_resttype_5>\\n <t_resttype_4>0</t_resttype_4>\\n <t_resttype_3>0</t_resttype_3>\\n <t_resttype_2>0</t_resttype_2>\\n <servicer_name>-1</servicer_name>\\n <n_outcall_speak>44</n_outcall_speak>\\n <n_send_finish_transfer>0</n_send_finish_transfer>\\n <tenant_id>905</tenant_id>\\n <t_acw>7312000</t_acw>\\n <n_held>0</n_held>\\n <n_consult_internal_speak>0</n_consult_internal_speak>\\n <date_id>20210331</date_id>\\n <t_login>89671620</t_login>\\n <t_internal_speak>0</t_internal_speak>\\n <hour_id>-1</hour_id>\\n <n_internal_dial>0</n_internal_dial>\\n <n_consult_internal_dial>0</n_consult_internal_dial>\\n <t_consulted_internal_speak>0</t_consulted_internal_speak>\\n <n_hold>19</n_hold>\\n <average_post_processing_time>110787.88</average_post_processing_time>\\n <t_consult_external_speak>0</t_consult_external_speak>\\n <n_consulted_internal_ring>0</n_consulted_internal_ring>\\n <n_resttype_15>0</n_resttype_15>\\n <t_incall_acw_end>0</t_incall_acw_end>\\n <n_resttype_14>0</n_resttype_14>\\n <t_conference_speak>0</t_conference_speak>\\n <n_resttype_13>0</n_resttype_13>\\n <n_resttype_12>0</n_resttype_12>\\n <agent_utilization>8.64%</agent_utilization>\\n <n_resttype_99>78</n_resttype_99>\\n <n_resttype_11>0</n_resttype_11>\\n <t_incall_speak>438561</t_incall_speak>\\n <n_incall_speak>13</n_incall_speak>\\n <t_idle>35241392</t_idle>\\n <department_id>-1</department_id>\\n <n_consult_external_dial>0</n_consult_external_dial>\\n <n_outcall_acw_end>0</n_outcall_acw_end>\\n <department_name>-1</department_name>\\n <n_consult_external_speak>0</n_consult_external_speak>\\n <n_resttype_98>1</n_resttype_98>\\n <n_resttype_10>0</n_resttype_10>\\n <t_consult_internal_speak>0</t_consult_internal_speak>\\n <t_incall_ring>108450</t_incall_ring>\\n <n_incall_acw_end>0</n_incall_acw_end>\\n <t_outcall_acw_end>0</t_outcall_acw_end>\\n <t_hold>155824</t_hold>\\n <t_internal_ring>0</t_internal_ring>\\n <t_held>0</t_held>\\n <n_send_conference>0</n_send_conference>\\n <n_acw>66</n_acw>\\n </Rows>\\n <Rows>\\n <n_resttype_1>2</n_resttype_1>\\n <t_outcall_speak>522649</t_outcall_speak>\\n <average_incoming_time>18256.25</average_incoming_time>\\n <n_resttype_3>0</n_resttype_3>\\n <minute_id>-1</minute_id>\\n <n_conference_speak>0</n_conference_speak>\\n <n_resttype_2>0</n_resttype_2>\\n <n_resttype_5>0</n_resttype_5>\\n <n_resttype_4>0</n_resttype_4>\\n <n_resttype_7>0</n_resttype_7>\\n <n_resttype_6>0</n_resttype_6>\\n <n_resttype_9>0</n_resttype_9>\\n <n_resttype_8>0</n_resttype_8>\\n <n_outcall_dial>16</n_outcall_dial>\\n <total_break_time>9691903.00</total_break_time>\\n <n_internal_speak>0</n_internal_speak>\\n <n_send_step_transfer>6</n_send_step_transfer>\\n <n_consulted_internal_speak>0</n_consulted_internal_speak>\\n <t_consulted_internal_ring>0</t_consulted_internal_ring>\\n <n_internal_ring>0</n_internal_ring>\\n <servicer_real_name>-1</servicer_real_name>\\n <n_send_monitor_error>0</n_send_monitor_error>\\n <t_outcall_dial>58753</t_outcall_dial>\\n <t_resttype_14>0</t_resttype_14>\\n <servicer_id>-1</servicer_id>\\n <t_resttype_13>0</t_resttype_13>\\n <n_incall_ring>8</n_incall_ring>\\n <tenant_name>非单元测试化BU</tenant_name>\\n <t_resttype_15>0</t_resttype_15>\\n <t_resttype_9>0</t_resttype_9>\\n <t_resttype_8>0</t_resttype_8>\\n <t_resttype_7>0</t_resttype_7>\\n <t_resttype_6>0</t_resttype_6>\\n <t_resttype_98>9651198</t_resttype_98>\\n <t_resttype_10>0</t_resttype_10>\\n <t_resttype_12>0</t_resttype_12>\\n <t_resttype_99>0</t_resttype_99>\\n <t_resttype_11>0</t_resttype_11>\\n <t_resttype_1>40705</t_resttype_1>\\n <t_internal_dial>0</t_internal_dial>\\n <t_resttype_5>0</t_resttype_5>\\n <t_resttype_4>0</t_resttype_4>\\n <t_resttype_3>0</t_resttype_3>\\n <t_resttype_2>0</t_resttype_2>\\n <servicer_name>-1</servicer_name>\\n <n_outcall_speak>15</n_outcall_speak>\\n <n_send_finish_transfer>0</n_send_finish_transfer>\\n <tenant_id>905</tenant_id>\\n <t_acw>6827000</t_acw>\\n <n_held>0</n_held>\\n <n_consult_internal_speak>0</n_consult_internal_speak>\\n <date_id>20210330</date_id>\\n <t_login>51739230</t_login>\\n <t_internal_speak>0</t_internal_speak>\\n <hour_id>-1</hour_id>\\n <n_internal_dial>0</n_internal_dial>\\n <n_consult_internal_dial>0</n_consult_internal_dial>\\n <t_consulted_internal_speak>0</t_consulted_internal_speak>\\n <n_hold>15</n_hold>\\n <average_post_processing_time>341350</average_post_processing_time>\\n <t_consult_external_speak>0</t_consult_external_speak>\\n <n_consulted_internal_ring>0</n_consulted_internal_ring>\\n <n_resttype_15>0</n_resttype_15>\\n <t_incall_acw_end>0</t_incall_acw_end>\\n <n_resttype_14>0</n_resttype_14>\\n <t_conference_speak>0</t_conference_speak>\\n <n_resttype_13>0</n_resttype_13>\\n <n_resttype_12>0</n_resttype_12>\\n <agent_utilization>13.34%</agent_utilization>\\n <n_resttype_99>13</n_resttype_99>\\n <n_resttype_11>0</n_resttype_11>\\n <t_incall_speak>73025</t_incall_speak>\\n <n_incall_speak>4</n_incall_speak>\\n <t_idle>14771327</t_idle>\\n <department_id>-1</department_id>\\n <n_consult_external_dial>0</n_consult_external_dial>\\n <n_outcall_acw_end>0</n_outcall_acw_end>\\n <department_name>-1</department_name>\\n <n_consult_external_speak>0</n_consult_external_speak>\\n <n_resttype_98>2</n_resttype_98>\\n <n_resttype_10>0</n_resttype_10>\\n <t_consult_internal_speak>0</t_consult_internal_speak>\\n <t_incall_ring>111221</t_incall_ring>\\n <n_incall_acw_end>0</n_incall_acw_end>\\n <t_outcall_acw_end>0</t_outcall_acw_end>\\n <t_hold>244633</t_hold>\\n <t_internal_ring>0</t_internal_ring>\\n <t_held>0</t_held>\\n <n_send_conference>0</n_send_conference>\\n <n_acw>20</n_acw>\\n </Rows>\\n <Rows>\\n <n_resttype_1>1</n_resttype_1>\\n <t_outcall_speak>1820512</t_outcall_speak>\\n <average_incoming_time>45884</average_incoming_time>\\n <n_resttype_3>0</n_resttype_3>\\n <minute_id>-1</minute_id>\\n <n_conference_speak>0</n_conference_speak>\\n <n_resttype_2>0</n_resttype_2>\\n <n_resttype_5>0</n_resttype_5>\\n <n_resttype_4>0</n_resttype_4>\\n <n_resttype_7>0</n_resttype_7>\\n <n_resttype_6>0</n_resttype_6>\\n <n_resttype_9>0</n_resttype_9>\\n <n_resttype_8>0</n_resttype_8>\\n <n_outcall_dial>33</n_outcall_dial>\\n <total_break_time>1519362</total_break_time>\\n <n_internal_speak>0</n_internal_speak>\\n <n_send_step_transfer>0</n_send_step_transfer>\\n <n_consulted_internal_speak>0</n_consulted_internal_speak>\\n <t_consulted_internal_ring>0</t_consulted_internal_ring>\\n <n_internal_ring>0</n_internal_ring>\\n <servicer_real_name>-1</servicer_real_name>\\n <n_send_monitor_error>0</n_send_monitor_error>\\n <t_outcall_dial>146820</t_outcall_dial>\\n <t_resttype_14>0</t_resttype_14>\\n <servicer_id>-1</servicer_id>\\n <t_resttype_13>0</t_resttype_13>\\n <n_incall_ring>4</n_incall_ring>\\n <tenant_name>非单元测试化BU</tenant_name>\\n <t_resttype_15>0</t_resttype_15>\\n <t_resttype_9>0</t_resttype_9>\\n <t_resttype_8>0</t_resttype_8>\\n <t_resttype_7>0</t_resttype_7>\\n <t_resttype_6>0</t_resttype_6>\\n <t_resttype_98>1517714</t_resttype_98>\\n <t_resttype_10>0</t_resttype_10>\\n <t_resttype_12>0</t_resttype_12>\\n <t_resttype_99>1000</t_resttype_99>\\n <t_resttype_11>0</t_resttype_11>\\n <t_resttype_1>648</t_resttype_1>\\n <t_internal_dial>0</t_internal_dial>\\n <t_resttype_5>0</t_resttype_5>\\n <t_resttype_4>0</t_resttype_4>\\n <t_resttype_3>0</t_resttype_3>\\n <t_resttype_2>0</t_resttype_2>\\n <servicer_name>-1</servicer_name>\\n <n_outcall_speak>30</n_outcall_speak>\\n <n_send_finish_transfer>0</n_send_finish_transfer>\\n <tenant_id>905</tenant_id>\\n <t_acw>1865504</t_acw>\\n <n_held>0</n_held>\\n <n_consult_internal_speak>0</n_consult_internal_speak>\\n <date_id>20210329</date_id>\\n <t_login>32107726</t_login>\\n <t_internal_speak>0</t_internal_speak>\\n <hour_id>-1</hour_id>\\n <n_internal_dial>0</n_internal_dial>\\n <n_consult_internal_dial>0</n_consult_internal_dial>\\n <t_consulted_internal_speak>0</t_consulted_internal_speak>\\n <n_hold>6</n_hold>\\n <average_post_processing_time>60177.55</average_post_processing_time>\\n <t_consult_external_speak>0</t_consult_external_speak>\\n <n_consulted_internal_ring>0</n_consulted_internal_ring>\\n <n_resttype_15>0</n_resttype_15>\\n <t_incall_acw_end>0</t_incall_acw_end>\\n <n_resttype_14>0</n_resttype_14>\\n <t_conference_speak>0</t_conference_speak>\\n <n_resttype_13>0</n_resttype_13>\\n <n_resttype_12>0</n_resttype_12>\\n <agent_utilization>5.95%</agent_utilization>\\n <n_resttype_99>21</n_resttype_99>\\n <n_resttype_11>0</n_resttype_11>\\n <t_incall_speak>45884</t_incall_speak>\\n <n_incall_speak>1</n_incall_speak>\\n <t_idle>17206386</t_idle>\\n <department_id>-1</department_id>\\n <n_consult_external_dial>0</n_consult_external_dial>\\n <n_outcall_acw_end>0</n_outcall_acw_end>\\n <department_name>-1</department_name>\\n <n_consult_external_speak>0</n_consult_external_speak>\\n <n_resttype_98>1</n_resttype_98>\\n <n_resttype_10>0</n_resttype_10>\\n <t_consult_internal_speak>0</t_consult_internal_speak>\\n <t_incall_ring>69951</t_incall_ring>\\n <n_incall_acw_end>0</n_incall_acw_end>\\n <t_outcall_acw_end>0</t_outcall_acw_end>\\n <t_hold>222646</t_hold>\\n <t_internal_ring>0</t_internal_ring>\\n <t_held>0</t_held>\\n <n_send_conference>0</n_send_conference>\\n <n_acw>31</n_acw>\\n </Rows>\\n <Rows>\\n <n_resttype_1>1</n_resttype_1>\\n <t_outcall_speak>0</t_outcall_speak>\\n <average_incoming_time>0</average_incoming_time>\\n <n_resttype_3>0</n_resttype_3>\\n <minute_id>-1</minute_id>\\n <n_conference_speak>0</n_conference_speak>\\n <n_resttype_2>0</n_resttype_2>\\n <n_resttype_5>0</n_resttype_5>\\n <n_resttype_4>0</n_resttype_4>\\n <n_resttype_7>0</n_resttype_7>\\n <n_resttype_6>0</n_resttype_6>\\n <n_resttype_9>0</n_resttype_9>\\n <n_resttype_8>0</n_resttype_8>\\n <n_outcall_dial>0</n_outcall_dial>\\n <total_break_time>1104</total_break_time>\\n <n_internal_speak>0</n_internal_speak>\\n <n_send_step_transfer>0</n_send_step_transfer>\\n <n_consulted_internal_speak>0</n_consulted_internal_speak>\\n <t_consulted_internal_ring>0</t_consulted_internal_ring>\\n <n_internal_ring>0</n_internal_ring>\\n <servicer_real_name>-1</servicer_real_name>\\n <n_send_monitor_error>0</n_send_monitor_error>\\n <t_outcall_dial>0</t_outcall_dial>\\n <t_resttype_14>0</t_resttype_14>\\n <servicer_id>-1</servicer_id>\\n <t_resttype_13>0</t_resttype_13>\\n <n_incall_ring>0</n_incall_ring>\\n <tenant_name>非单元测试化BU</tenant_name>\\n <t_resttype_15>0</t_resttype_15>\\n <t_resttype_9>0</t_resttype_9>\\n <t_resttype_8>0</t_resttype_8>\\n <t_resttype_7>0</t_resttype_7>\\n <t_resttype_6>0</t_resttype_6>\\n <t_resttype_98>0</t_resttype_98>\\n <t_resttype_10>0</t_resttype_10>\\n <t_resttype_12>0</t_resttype_12>\\n <t_resttype_99>0</t_resttype_99>\\n <t_resttype_11>0</t_resttype_11>\\n <t_resttype_1>1104</t_resttype_1>\\n <t_internal_dial>0</t_internal_dial>\\n <t_resttype_5>0</t_resttype_5>\\n <t_resttype_4>0</t_resttype_4>\\n <t_resttype_3>0</t_resttype_3>\\n <t_resttype_2>0</t_resttype_2>\\n <servicer_name>-1</servicer_name>\\n <n_outcall_speak>0</n_outcall_speak>\\n <n_send_finish_transfer>0</n_send_finish_transfer>\\n <tenant_id>905</tenant_id>\\n <t_acw>0</t_acw>\\n <n_held>0</n_held>\\n <n_consult_internal_speak>0</n_consult_internal_speak>\\n <date_id>20210328</date_id>\\n <t_login>38104</t_login>\\n <t_internal_speak>0</t_internal_speak>\\n <hour_id>-1</hour_id>\\n <n_internal_dial>0</n_internal_dial>\\n <n_consult_internal_dial>0</n_consult_internal_dial>\\n <t_consulted_internal_speak>0</t_consulted_internal_speak>\\n <n_hold>0</n_hold>\\n <average_post_processing_time>0</average_post_processing_time>\\n <t_consult_external_speak>0</t_consult_external_speak>\\n <n_consulted_internal_ring>0</n_consulted_internal_ring>\\n <n_resttype_15>0</n_resttype_15>\\n <t_incall_acw_end>0</t_incall_acw_end>\\n <n_resttype_14>0</n_resttype_14>\\n <t_conference_speak>0</t_conference_speak>\\n <n_resttype_13>0</n_resttype_13>\\n <n_resttype_12>0</n_resttype_12>\\n <agent_utilization>0.00%</agent_utilization>\\n <n_resttype_99>1</n_resttype_99>\\n <n_resttype_11>0</n_resttype_11>\\n <t_incall_speak>0</t_incall_speak>\\n <n_incall_speak>0</n_incall_speak>\\n <t_idle>22000</t_idle>\\n <department_id>-1</department_id>\\n <n_consult_external_dial>0</n_consult_external_dial>\\n <n_outcall_acw_end>0</n_outcall_acw_end>\\n <department_name>-1</department_name>\\n <n_consult_external_speak>0</n_consult_external_speak>\\n <n_resttype_98>0</n_resttype_98>\\n <n_resttype_10>0</n_resttype_10>\\n <t_consult_internal_speak>0</t_consult_internal_speak>\\n <t_incall_ring>0</t_incall_ring>\\n <n_incall_acw_end>0</n_incall_acw_end>\\n <t_outcall_acw_end>0</t_outcall_acw_end>\\n <t_hold>0</t_hold>\\n <t_internal_ring>0</t_internal_ring>\\n <t_held>0</t_held>\\n <n_send_conference>0</n_send_conference>\\n <n_acw>0</n_acw>\\n </Rows>\\n <Rows>\\n <n_resttype_1>1</n_resttype_1>\\n <t_outcall_speak>2631</t_outcall_speak>\\n <average_incoming_time>5190</average_incoming_time>\\n <n_resttype_3>0</n_resttype_3>\\n <minute_id>-1</minute_id>\\n <n_conference_speak>0</n_conference_speak>\\n <n_resttype_2>0</n_resttype_2>\\n <n_resttype_5>0</n_resttype_5>\\n <n_resttype_4>0</n_resttype_4>\\n <n_resttype_7>0</n_resttype_7>\\n <n_resttype_6>0</n_resttype_6>\\n <n_resttype_9>0</n_resttype_9>\\n <n_resttype_8>0</n_resttype_8>\\n <n_outcall_dial>2</n_outcall_dial>\\n <total_break_time>12264</total_break_time>\\n <n_internal_speak>0</n_internal_speak>\\n <n_send_step_transfer>0</n_send_step_transfer>\\n <n_consulted_internal_speak>0</n_consulted_internal_speak>\\n <t_consulted_internal_ring>0</t_consulted_internal_ring>\\n <n_internal_ring>0</n_internal_ring>\\n <servicer_real_name>-1</servicer_real_name>\\n <n_send_monitor_error>0</n_send_monitor_error>\\n <t_outcall_dial>58169</t_outcall_dial>\\n <t_resttype_14>0</t_resttype_14>\\n <servicer_id>-1</servicer_id>\\n <t_resttype_13>0</t_resttype_13>\\n <n_incall_ring>2</n_incall_ring>\\n <tenant_name>非单元测试化BU</tenant_name>\\n <t_resttype_15>0</t_resttype_15>\\n <t_resttype_9>0</t_resttype_9>\\n <t_resttype_8>0</t_resttype_8>\\n <t_resttype_7>0</t_resttype_7>\\n <t_resttype_6>0</t_resttype_6>\\n <t_resttype_98>9831</t_resttype_98>\\n <t_resttype_10>0</t_resttype_10>\\n <t_resttype_12>0</t_resttype_12>\\n <t_resttype_99>1000</t_resttype_99>\\n <t_resttype_11>0</t_resttype_11>\\n <t_resttype_1>1433</t_resttype_1>\\n <t_internal_dial>0</t_internal_dial>\\n <t_resttype_5>0</t_resttype_5>\\n <t_resttype_4>0</t_resttype_4>\\n <t_resttype_3>0</t_resttype_3>\\n <t_resttype_2>0</t_resttype_2>\\n <servicer_name>-1</servicer_name>\\n <n_outcall_speak>1</n_outcall_speak>\\n <n_send_finish_transfer>0</n_send_finish_transfer>\\n <tenant_id>905</tenant_id>\\n <t_acw>18000</t_acw>\\n <n_held>0</n_held>\\n <n_consult_internal_speak>0</n_consult_internal_speak>\\n <date_id>20210326</date_id>\\n <t_login>12557584</t_login>\\n <t_internal_speak>0</t_internal_speak>\\n <hour_id>-1</hour_id>\\n <n_internal_dial>0</n_internal_dial>\\n <n_consult_internal_dial>0</n_consult_internal_dial>\\n <t_consulted_internal_speak>0</t_consulted_internal_speak>\\n <n_hold>1</n_hold>\\n <average_post_processing_time>6000</average_post_processing_time>\\n <t_consult_external_speak>0</t_consult_external_speak>\\n <n_consulted_internal_ring>0</n_consulted_internal_ring>\\n <n_resttype_15>0</n_resttype_15>\\n <t_incall_acw_end>0</t_incall_acw_end>\\n <n_resttype_14>0</n_resttype_14>\\n <t_conference_speak>0</t_conference_speak>\\n <n_resttype_13>0</n_resttype_13>\\n <n_resttype_12>0</n_resttype_12>\\n <agent_utilization>0.18%</agent_utilization>\\n <n_resttype_99>2</n_resttype_99>\\n <n_resttype_11>0</n_resttype_11>\\n <t_incall_speak>5190</t_incall_speak>\\n <n_incall_speak>1</n_incall_speak>\\n <t_idle>445320</t_idle>\\n <department_id>-1</department_id>\\n <n_consult_external_dial>0</n_consult_external_dial>\\n <n_outcall_acw_end>0</n_outcall_acw_end>\\n <department_name>-1</department_name>\\n <n_consult_external_speak>0</n_consult_external_speak>\\n <n_resttype_98>1</n_resttype_98>\\n <n_resttype_10>0</n_resttype_10>\\n <t_consult_internal_speak>0</t_consult_internal_speak>\\n <t_incall_ring>32202</t_incall_ring>\\n <n_incall_acw_end>0</n_incall_acw_end>\\n <t_outcall_acw_end>0</t_outcall_acw_end>\\n <t_hold>21478</t_hold>\\n <t_internal_ring>0</t_internal_ring>\\n <t_held>0</t_held>\\n <n_send_conference>0</n_send_conference>\\n <n_acw>3</n_acw>\\n </Rows>\\n <Rows>\\n <n_resttype_1>0</n_resttype_1>\\n <average_incoming_time>-1</average_incoming_time>\\n <n_resttype_3>0</n_resttype_3>\\n <minute_id>-1</minute_id>\\n <n_conference_speak>0</n_conference_speak>\\n <n_resttype_2>0</n_resttype_2>\\n <n_resttype_5>0</n_resttype_5>\\n <n_resttype_4>0</n_resttype_4>\\n <n_resttype_7>0</n_resttype_7>\\n <n_resttype_6>0</n_resttype_6>\\n <n_resttype_9>0</n_resttype_9>\\n <n_resttype_8>0</n_resttype_8>\\n <n_outcall_dial>0</n_outcall_dial>\\n <total_break_time>0</total_break_time>\\n <n_internal_speak>0</n_internal_speak>\\n <n_send_step_transfer>0</n_send_step_transfer>\\n <n_consulted_internal_speak>0</n_consulted_internal_speak>\\n <n_internal_ring>0</n_internal_ring>\\n <servicer_real_name>-1</servicer_real_name>\\n <n_send_monitor_error>0</n_send_monitor_error>\\n <servicer_id>-1</servicer_id>\\n <n_incall_ring>0</n_incall_ring>\\n <tenant_name>非单元测试化BU</tenant_name>\\n <servicer_name>-1</servicer_name>\\n <n_outcall_speak>0</n_outcall_speak>\\n <n_send_finish_transfer>0</n_send_finish_transfer>\\n <tenant_id>905</tenant_id>\\n <n_held>0</n_held>\\n <n_consult_internal_speak>0</n_consult_internal_speak>\\n <date_id>20210325</date_id>\\n <t_login>2098898</t_login>\\n <hour_id>-1</hour_id>\\n <n_internal_dial>0</n_internal_dial>\\n <n_consult_internal_dial>0</n_consult_internal_dial>\\n <n_hold>0</n_hold>\\n <average_post_processing_time>-1</average_post_processing_time>\\n <n_consulted_internal_ring>0</n_consulted_internal_ring>\\n <n_resttype_15>0</n_resttype_15>\\n <n_resttype_14>0</n_resttype_14>\\n <n_resttype_13>0</n_resttype_13>\\n <n_resttype_12>0</n_resttype_12>\\n <agent_utilization>-1</agent_utilization>\\n <n_resttype_99>0</n_resttype_99>\\n <n_resttype_11>0</n_resttype_11>\\n <n_incall_speak>0</n_incall_speak>\\n <t_idle>2098898</t_idle>\\n <department_id>-1</department_id>\\n <n_consult_external_dial>0</n_consult_external_dial>\\n <n_outcall_acw_end>0</n_outcall_acw_end>\\n <department_name>-1</department_name>\\n <n_consult_external_speak>0</n_consult_external_speak>\\n <n_resttype_98>0</n_resttype_98>\\n <n_resttype_10>0</n_resttype_10>\\n <n_incall_acw_end>0</n_incall_acw_end>\\n <n_send_conference>0</n_send_conference>\\n <n_acw>0</n_acw>\\n </Rows>\\n</Data>\\n</GetAgentStatisticsResponse>","errorExample":""}]', + 'title' => '获取热线监控下坐席纬度统计量', + 'description' => '- 调用此接口前，请确保您已[开通服务](https://help.aliyun.com/zh/aiccs/user-guide/activate-aiccs?spm=a2c4g.11186623.0.0.38365923RQDwdH)，并[创建实例](https://help.aliyun.com/zh/aiccs/user-guide/create-an-instance?spm=a2c4g.11186623.0.0.8e0b5a2fWNeRUn)。'."\n" + .'- 若您需要填写坐席、部门信息，请参考[请求参数](#api-detail-35)描述中的指引获取。'."\n" + ."\n" + .'### QPS限制'."\n" + .'- 单用户调用频率：100次/秒。'."\n" + .'- API频率：100次/秒。'."\n" + ."\n" + .'> 如果多个用户的总调用超过API频率也会触发流控。', + 'responseParamsDescription' => '返回参数Rows参数说明： '."\n" + .' '."\n" + .' t_incall_ring：呼入振铃时长'."\n" + .' t_incall_speak：呼入时长'."\n" + .' t_outcall_dial：拨号时长-外部'."\n" + .' t_outcall_speak：呼出时长'."\n" + .' t_internal_dial：内部拨号时长'."\n" + .' t_internal_speak：内部通话时长'."\n" + .' t_internal_ring：内部振铃时长'."\n" + .' t_consult_internal_speak：求助时长（内部）'."\n" + .' t_consulted_internal_ring：求助振铃时长（内部）'."\n" + .' t_consulted_internal_speak：被求助时长（内部）'."\n" + .' t_consult_external_speak：求助时长（外部）'."\n" + .' t_conference_speak：会议时长'."\n" + .' t_hold：保持时长'."\n" + .' t_held：被保持时长'."\n" + .' t_login：登录时长'."\n" + .' t_resttype_1：普通小休时长'."\n" + .' t_resttype_2：就餐小休时长'."\n" + .' t_resttype_3：会议小休时长'."\n" + .' t_resttype_4：辅导小休时长'."\n" + .' t_resttype_5：培训小休时长'."\n" + .' t_resttype_98：系统强制小休时长'."\n" + .' t_resttype_99：坐席签入小休时长'."\n" + .' t_idle：空闲时长'."\n" + .' t_acw：后处理时长（外呼）'."\n" + .' t_outcall_acw_end：外呼后处理'."\n" + .' t_incall_acw_end：呼入后处理'."\n" + .' n_incall_ring：呼入振铃次数'."\n" + .' n_incall_speak：呼入量'."\n" + .' n_outcall_dial：拨号量--外部'."\n" + .' n_outcall_speak：呼出量'."\n" + .' n_internal_dial：内部拨号次数'."\n" + .' n_internal_speak：内部通话次数'."\n" + .' n_internal_ring：内部振铃次数'."\n" + .' n_consult_internal_dial：求助发起次数（内部）'."\n" + .' n_consult_internal_speak：求助次数（内部）'."\n" + .' n_consulted_internal_ring：被求助振铃次数（内部）'."\n" + .' n_consulted_internal_speak：被求助次数（内部）'."\n" + .' n_consult_external_dial：发起求助次数（外部）'."\n" + .' n_consult_external_speak：求助次数（外部）'."\n" + .' n_send_conference：发起会议次数'."\n" + .' n_conference_speak：会议次数'."\n" + .' n_send_step_transfer：单步转接发起次数'."\n" + .' n_send_finish_transfer：双步转接次数'."\n" + .' n_send_monitor_error：监听失败次数'."\n" + .' n_hold：保持次数'."\n" + .' n_held：被保持次数'."\n" + .' n_resttype_1：普通小休次数'."\n" + .' n_resttype_2：就餐小休次数'."\n" + .' n_resttype_3：会议小休次数'."\n" + .' n_resttype_4：辅导小休次数'."\n" + .' n_resttype_5：培训小休次数'."\n" + .' n_resttype_98：系统强制小休次数'."\n" + .' n_resttype_99：坐席签入小休次数'."\n" + .' n_acw：后处理次数'."\n" + .' n_outcall_acw_end：后处理次数-呼出'."\n" + .' n_incall_acw_end：后处理次数-呼入', + ], + 'GetOnlineServiceVolume' => [ + 'summary' => '获取在线监控下在线服务量。支持实例、时间区间、坐席、部门、技能组分组查询。', + 'methods' => [ + 'get', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + ], + 'operationType' => 'read', + 'deprecated' => false, + 'systemTags' => [ + 'operationType' => 'get', + 'riskType' => 'none', + 'chargeType' => 'free', + 'autoTest' => true, + 'tenantRelevance' => 'publicInformation', + ], + 'parameters' => [ + [ + 'name' => 'InstanceId', + 'in' => 'query', + 'schema' => [ + 'title' => 'AICCS实例ID，在智能联络中心控制台上可以看到', + 'description' => 'AICCS实例ID。'."\n" + .'您可以在[智能联络中心控制台](https://aiccs.console.aliyun.com/overview)左侧导航栏的**实例管理**中获取。', + 'type' => 'string', + 'required' => true, + 'example' => 'ccc_xp_pre-cn-***', + ], + ], + [ + 'name' => 'StartDate', + 'in' => 'query', + 'schema' => [ + 'title' => '开始日期时间戳（毫秒）', + 'description' => '开始日期时间戳。单位：毫秒。', + 'type' => 'integer', + 'format' => 'int64', + 'required' => false, + 'example' => '1615083365000', + ], + ], + [ + 'name' => 'EndDate', + 'in' => 'query', + 'schema' => [ + 'title' => '结束日期时间戳（毫秒）', + 'description' => '结束日期时间戳。单位：毫秒。', + 'type' => 'integer', + 'format' => 'int64', + 'required' => false, + 'example' => '1617761765000', + ], + ], + [ + 'name' => 'PageSize', + 'in' => 'query', + 'schema' => [ + 'title' => '每页大小（默认为10)', + 'description' => '每页大小。取值大于**0**，默认值：**20**。', + 'type' => 'integer', + 'format' => 'int32', + 'required' => false, + 'example' => '20', + ], + ], + [ + 'name' => 'CurrentPage', + 'in' => 'query', + 'schema' => [ + 'title' => '当前页（默认为1）', + 'description' => '当前页。取值大于**0**，默认值：**1**。', + 'type' => 'integer', + 'format' => 'int32', + 'required' => false, + 'example' => '1', + ], + ], + [ + 'name' => 'AgentIds', + 'in' => 'query', + 'style' => 'simple', + 'schema' => [ + 'title' => '坐席id列表', + 'description' => '坐席ID列表。', + 'type' => 'array', + 'items' => [ + 'description' => '坐席ID。'."\n" + ."\n" + .'可调用[GetAgent](https://help.aliyun.com/zh/aiccs/developer-reference/api-aiccs-2019-10-15-getagent)接口，查看返回参数的**AgentId**，即坐席ID。', + 'type' => 'integer', + 'format' => 'int64', + 'required' => false, + 'example' => '123', + ], + 'required' => false, + ], + ], + [ + 'name' => 'DepIds', + 'in' => 'query', + 'style' => 'simple', + 'schema' => [ + 'title' => '部门id列表', + 'description' => '部门ID列表。', + 'type' => 'array', + 'items' => [ + 'description' => '部门ID。'."\n" + ."\n" + .'可调用[GetAllDepartment](https://help.aliyun.com/zh/aiccs/developer-reference/api-aiccs-2019-10-15-getalldepartment)接口，查看返回参数的**DepartmentId**，即部门ID。', + 'type' => 'integer', + 'format' => 'int64', + 'required' => false, + 'example' => '100', + ], + 'required' => false, + ], + ], + [ + 'name' => 'GroupIds', + 'in' => 'query', + 'style' => 'simple', + 'schema' => [ + 'title' => '技能组id列表', + 'description' => '技能组ID列表。', + 'type' => 'array', + 'items' => [ + 'description' => '技能组ID。'."\n" + ."\n" + .'可调用[QuerySkillGroups](https://help.aliyun.com/zh/aiccs/developer-reference/api-aiccs-2019-10-15-queryskillgroups)接口，查看返回参数的**SkillGroupId**，即技能组ID。', + 'type' => 'integer', + 'format' => 'int64', + 'required' => false, + 'example' => '111', + ], + 'required' => false, + ], + ], + [ + 'name' => 'TimeLatitudeType', + 'in' => 'query', + 'schema' => [ + 'title' => '时间纬度类型', + 'description' => '时间纬度类型。取值：'."\n" + .'- **minute**：分钟。'."\n" + .'- **hour**：小时。'."\n" + .'- **day**：天。', + 'type' => 'string', + 'required' => false, + 'example' => 'minute', + ], + ], + [ + 'name' => 'ExistAgentGrouping', + 'in' => 'query', + 'schema' => [ + 'title' => '是否根据坐席分组', + 'description' => '是否根据坐席分组查询。默认值：**false**。取值：'."\n" + ."\n" + .'- **true**：是。'."\n" + .'- **false**：否。', + 'type' => 'boolean', + 'required' => false, + 'example' => 'false', + ], + ], + [ + 'name' => 'ExistDepartmentGrouping', + 'in' => 'query', + 'schema' => [ + 'title' => '是否根据部门分组', + 'description' => '是否根据部门分组查询。默认值：**false**。取值：'."\n" + ."\n" + .'- **true**：是。'."\n" + .'- **false**：否。', + 'type' => 'boolean', + 'required' => false, + 'example' => 'false', + ], + ], + [ + 'name' => 'ExistSkillGroupGrouping', + 'in' => 'query', + 'schema' => [ + 'title' => '是否根据技能组分组', + 'description' => '是否根据技能组分组查询。默认值：**false**。取值：'."\n" + ."\n" + .'- **true**：是。'."\n" + .'- **false**：否。', + 'type' => 'boolean', + 'required' => false, + 'example' => 'false', + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'description' => '服务数据。', + 'type' => 'object', + 'properties' => [ + 'Message' => [ + 'title' => '错误描述', + 'description' => '状态码描述。', + 'type' => 'string', + 'example' => 'successful', + ], + 'RequestId' => [ + 'title' => '请求ID，用于跟踪错误原因', + 'description' => '请求ID。', + 'type' => 'string', + 'example' => 'EE338D98-9BD3-4413-B165', + ], + 'Data' => [ + 'title' => 'data', + 'description' => '数据列表。', + 'type' => 'object', + 'properties' => [ + 'TotalNum' => [ + 'title' => '总记录数', + 'description' => '总记录数。', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '4', + ], + 'PageNum' => [ + 'title' => '当前页数', + 'description' => '当前页数', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '1', + ], + 'PageSize' => [ + 'title' => '页大小', + 'description' => '每页大小。', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '2000', + ], + 'Rows' => [ + 'title' => '信息为list<map>类型的json字符串', + 'description' => '信息为List<Map>类型的JSON字符串。', + 'type' => 'string', + 'example' => '{"tenant_id":"905","online_40s_transfer_ready_cnt":109,"minute_id":"-1","wait_time_len":1215,"pickup_rate":"63.09%","thirty_seconds_to_pickUp":"2560","date_id":"-1","online_over_out_cnt":0,"online_20s_transfer_ready_cnt":109,"thirty_seconds_response_rate":"63.09%","abandonment_rate":"63.09%","service_time_len":68378,"service_pickup":"2560","hour_id":"-1","online_10s_transfer_ready_cnt":109}', + ], + ], + ], + 'Code' => [ + 'title' => '错误编码', + 'description' => '状态码。返回200表示请求成功。', + 'type' => 'string', + 'example' => '200', + ], + 'Success' => [ + 'title' => '调用接口是否成功', + 'description' => '调用接口是否成功。取值：'."\n" + .'- **true**：成功。'."\n" + .'- **false**：失败。', + 'type' => 'string', + 'example' => 'true', + ], + ], + ], + ], + ], + 'staticInfo' => [ + 'returnType' => 'synchronous', + ], + 'responseDemo' => '[{"type":"json","example":"{\\n \\"Message\\": \\"successful\\",\\n \\"RequestId\\": \\"EE338D98-9BD3-4413-B165\\",\\n \\"Data\\": {\\n \\"TotalNum\\": 4,\\n \\"PageNum\\": 1,\\n \\"PageSize\\": 2000,\\n \\"Rows\\": \\"{\\\\\\"tenant_id\\\\\\":\\\\\\"905\\\\\\",\\\\\\"online_40s_transfer_ready_cnt\\\\\\":109,\\\\\\"minute_id\\\\\\":\\\\\\"-1\\\\\\",\\\\\\"wait_time_len\\\\\\":1215,\\\\\\"pickup_rate\\\\\\":\\\\\\"63.09%\\\\\\",\\\\\\"thirty_seconds_to_pickUp\\\\\\":\\\\\\"2560\\\\\\",\\\\\\"date_id\\\\\\":\\\\\\"-1\\\\\\",\\\\\\"online_over_out_cnt\\\\\\":0,\\\\\\"online_20s_transfer_ready_cnt\\\\\\":109,\\\\\\"thirty_seconds_response_rate\\\\\\":\\\\\\"63.09%\\\\\\",\\\\\\"abandonment_rate\\\\\\":\\\\\\"63.09%\\\\\\",\\\\\\"service_time_len\\\\\\":68378,\\\\\\"service_pickup\\\\\\":\\\\\\"2560\\\\\\",\\\\\\"hour_id\\\\\\":\\\\\\"-1\\\\\\",\\\\\\"online_10s_transfer_ready_cnt\\\\\\":109}\\"\\n },\\n \\"Code\\": \\"200\\",\\n \\"Success\\": \\"true\\"\\n}","errorExample":""},{"type":"xml","example":"<GetOnlineServiceVolumeResponse>\\n<Message>xxxx</Message>\\n<Code>200</Code>\\n<Success>true</Success>\\n<Data>\\n <PageNum>1</PageNum>\\n <PageSize>2000</PageSize>\\n <TotalNum>4</TotalNum>\\n <Rows>\\n <0>\\n <tenant_id>905</tenant_id>\\n <online_40s_transfer_ready_cnt>109</online_40s_transfer_ready_cnt>\\n <minute_id>-1</minute_id>\\n <wait_time_len>1215</wait_time_len>\\n <pickup_rate>63.09%</pickup_rate>\\n <thirty_seconds_to_pickUp>2560</thirty_seconds_to_pickUp>\\n <date_id>-1</date_id>\\n <online_over_out_cnt>0</online_over_out_cnt>\\n <online_20s_transfer_ready_cnt>109</online_20s_transfer_ready_cnt>\\n <thirty_seconds_response_rate>63.09%</thirty_seconds_response_rate>\\n <abandonment_rate>63.09%</abandonment_rate>\\n <service_time_len>68378</service_time_len>\\n <service_pickup>2560</service_pickup>\\n <hour_id>-1</hour_id>\\n <online_10s_transfer_ready_cnt>109</online_10s_transfer_ready_cnt>\\n <online_direct_request_cnt>3843</online_direct_request_cnt>\\n <online_60s_transfer_ready_cnt>109</online_60s_transfer_ready_cnt>\\n <service_request_volume>4058</service_request_volume>\\n <servicer_real_name>--</servicer_real_name>\\n <online_transfer_giveup_cnt>88</online_transfer_giveup_cnt>\\n <online_direct_ready_cnt>2451</online_direct_ready_cnt>\\n <online_unsat_cnt>0</online_unsat_cnt>\\n <att>26</att>\\n <servicer_id>-1</servicer_id>\\n <online_20s_direct_ready_cnt>2451</online_20s_direct_ready_cnt>\\n <tenant_name>非单元测试化BU</tenant_name>\\n <online_30s_direct_ready_cnt>2451</online_30s_direct_ready_cnt>\\n <online_10s_direct_ready_cnt>2450</online_10s_direct_ready_cnt>\\n <group_name>-1</group_name>\\n <department_id>-1</department_id>\\n <department_name>-1</department_name>\\n <online_30s_transfer_ready_cnt>109</online_30s_transfer_ready_cnt>\\n <satisfaction>100.00%</satisfaction>\\n <online_transfer_ready_cnt>109</online_transfer_ready_cnt>\\n <online_sat_cnt>1</online_sat_cnt>\\n <online_direct_giveup_cnt>1392</online_direct_giveup_cnt>\\n <group_id>-1</group_id>\\n <online_transfer_request_cnt>215</online_transfer_request_cnt>\\n <online_normal_cnt>0</online_normal_cnt>\\n <servicer_name>--</servicer_name>\\n <online_60s_direct_ready_cnt>2451</online_60s_direct_ready_cnt>\\n <online_40s_direct_ready_cnt>2451</online_40s_direct_ready_cnt>\\n <online_over_in_cnt>0</online_over_in_cnt>\\n </0>\\n </Rows>\\n</Data>\\n<RequestId>EE338D98-9BD3-4413-B165</RequestId>\\n</GetOnlineServiceVolumeResponse>","errorExample":""}]', + 'title' => '获取在线监控下在线服务量', + 'description' => '- 调用此接口前，请确保您已[开通服务](https://help.aliyun.com/zh/aiccs/user-guide/activate-aiccs?spm=a2c4g.11186623.0.0.38365923RQDwdH)，并[创建实例](https://help.aliyun.com/zh/aiccs/user-guide/create-an-instance?spm=a2c4g.11186623.0.0.8e0b5a2fWNeRUn)。'."\n" + .'- 若您需要填写坐席、部门、技能组信息，请参考[请求参数](#api-detail-35)描述中的指引获取。'."\n" + ."\n" + .'### QPS限制'."\n" + .'- 单用户调用频率：100次/秒。'."\n" + .'- API频率：100次/秒。'."\n" + ."\n" + .'> 如果多个用户的总调用超过API频率也会触发流控。', + 'responseParamsDescription' => '返回参数Rows参数说明：'."\n" + .' '."\n" + .' online_direct_request_cnt：直连请求量'."\n" + .' online_transfer_request_cnt：转交请求量（转交代表是别人转交给该小二的）'."\n" + .' online_direct_giveup_cnt：直连放弃量'."\n" + .' online_transfer_giveup_cnt：转交放弃量'."\n" + .' online_direct_ready_cnt：直连接起量'."\n" + .' online_transfer_ready_cnt：转交接起量'."\n" + .' online_10s_direct_ready_cnt：直连10s接起量'."\n" + .' online_10s_transfer_ready_cnt：转交10s接起量'."\n" + .' online_20s_direct_ready_cnt：直连20s接起量'."\n" + .' online_20s_transfer_ready_cnt：转交20s接起量'."\n" + .' online_30s_direct_ready_cnt：直连30s接起量'."\n" + .' online_30s_transfer_ready_cnt：转交30s接起量'."\n" + .' online_40s_direct_ready_cnt：直连40s接起量'."\n" + .' online_40s_transfer_ready_cnt：转交40s接起量'."\n" + .' online_60s_direct_ready_cnt：直连60s接起量'."\n" + .' online_60s_transfer_ready_cnt：转交60s接起量'."\n" + .' online_over_out_cnt：技能组溢出量'."\n" + .' online_over_in_cnt：技能组溢入量'."\n" + .' online_sat_cnt：满意数'."\n" + .' online_normal_cnt：一般数'."\n" + .' online_unsat_cnt：不满意数'."\n" + .' service_time_len：总服务时长'."\n" + .' wait_time_len：总等待时长', + ], + 'GetSeatInformation' => [ + 'summary' => '获取在线监控下部门坐席服务能力数据。支持实例、时间区间、部门分组查询。', + 'methods' => [ + 'get', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + ], + 'operationType' => 'read', + 'deprecated' => false, + 'systemTags' => [ + 'operationType' => 'get', + 'riskType' => 'none', + 'chargeType' => 'free', + 'autoTest' => true, + 'tenantRelevance' => 'publicInformation', + ], + 'parameters' => [ + [ + 'name' => 'InstanceId', + 'in' => 'query', + 'schema' => [ + 'title' => 'AICCS实例ID，在智能联络中心控制台上可以看到', + 'description' => 'AICCS实例ID。'."\n" + .'您可以在[智能联络中心控制台](https://aiccs.console.aliyun.com/overview)左侧导航栏的**实例管理**中获取。', + 'type' => 'string', + 'required' => true, + 'example' => 'ccc_xp_pre-cn-***', + ], + ], + [ + 'name' => 'startDate', + 'in' => 'query', + 'schema' => [ + 'title' => '开始日期时间戳（毫秒）', + 'description' => '开始时间戳。单位：毫秒。', + 'type' => 'integer', + 'format' => 'int64', + 'required' => false, + 'example' => '1615083365000', + ], + ], + [ + 'name' => 'endDate', + 'in' => 'query', + 'schema' => [ + 'title' => '结束日期时间戳（毫秒）', + 'description' => '结束时间戳。单位：毫秒。', + 'type' => 'integer', + 'format' => 'int64', + 'required' => false, + 'example' => '1617761765000', + ], + ], + [ + 'name' => 'pageSize', + 'in' => 'query', + 'schema' => [ + 'title' => '每页大小（默认为10)', + 'description' => '每页大小。取值大于**0**，默认值：**20**。', + 'type' => 'integer', + 'format' => 'int32', + 'required' => false, + 'example' => '10', + ], + ], + [ + 'name' => 'currentPage', + 'in' => 'query', + 'schema' => [ + 'title' => '当前页（默认为1）', + 'description' => '当前页。取值大于**0**，默认值：**1**。', + 'type' => 'integer', + 'format' => 'int32', + 'required' => false, + 'example' => '1', + ], + ], + [ + 'name' => 'depIds', + 'in' => 'query', + 'style' => 'simple', + 'schema' => [ + 'title' => '部门id列表', + 'description' => '部门ID列表。', + 'type' => 'array', + 'items' => [ + 'description' => '部门ID。'."\n" + ."\n" + .'可调用[GetAllDepartment](https://help.aliyun.com/zh/aiccs/developer-reference/api-aiccs-2019-10-15-getalldepartment)接口，查看返回参数的**DepartmentId**，即部门ID。', + 'type' => 'integer', + 'format' => 'int64', + 'required' => false, + 'example' => '111', + ], + 'required' => false, + ], + ], + [ + 'name' => 'existDepartmentGrouping', + 'in' => 'query', + 'schema' => [ + 'title' => '是否根据部门分组', + 'description' => '是否根据部门分组查询。默认值：**false**。取值：'."\n" + ."\n" + .'- **true**：是。'."\n" + .'- **false**：否。', + 'type' => 'boolean', + 'required' => false, + 'example' => 'true', + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'title' => 'Schema of Response', + 'description' => 'Schema of Response', + 'type' => 'object', + 'properties' => [ + 'RequestId' => [ + 'title' => '请求ID，用于跟踪错误原因', + 'description' => '请求ID。', + 'type' => 'string', + 'example' => 'EE338D98-9BD3-4413-B165', + ], + 'Message' => [ + 'title' => '错误描述', + 'description' => '状态码描述。', + 'type' => 'string', + 'example' => 'successful', + ], + 'Data' => [ + 'title' => 'data', + 'description' => '数据列表。', + 'type' => 'object', + 'properties' => [ + 'TotalNum' => [ + 'title' => '总记录数', + 'description' => '总记录数。', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '4', + ], + 'PageNum' => [ + 'title' => '当前页数', + 'description' => '当前页数。', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '1', + ], + 'PageSize' => [ + 'title' => '页大小', + 'description' => '每页大小。', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '2000', + ], + 'Rowr' => [ + 'title' => '信息为list<map>类型的json字符串', + 'description' => '信息为List<Map>类型的JSON字符串。', + 'type' => 'string', + 'example' => '{"tenant_id": "905", "tenant_name": "非单元测试化BU", "department_id": "-1", "svc_avai_capacity": 7, "svc_current_capacity": 0, "department_name": "-1", "svc_online_cnt": 3, "svc_ask_offline_servicer_num": 0, "date_id": "20210401", "svc_max_capacity": 7, "svc_rest_cnt": 0, "current_speci_ability_num": 0, "servicer_rest_cnt": 122, "max_speci_ability_num": 3, "svc_offline_cnt": 0, "svc_no_client_cnt": 3, "svc_ask_rest_servicer_num": 0}', + ], + ], + ], + 'Code' => [ + 'title' => '错误编码', + 'description' => '状态码。返回200表示请求成功。', + 'type' => 'string', + 'example' => '200', + ], + 'Success' => [ + 'title' => '调用接口是否成功', + 'description' => '调用接口是否成功。取值：'."\n" + .'- **true**：成功。'."\n" + .'- **false**：失败。', + 'type' => 'string', + 'example' => 'true', + ], + ], + ], + ], + ], + 'staticInfo' => [ + 'returnType' => 'synchronous', + ], + 'responseDemo' => '[{"type":"json","example":"{\\n \\"RequestId\\": \\"EE338D98-9BD3-4413-B165\\",\\n \\"Message\\": \\"successful\\",\\n \\"Data\\": {\\n \\"TotalNum\\": 4,\\n \\"PageNum\\": 1,\\n \\"PageSize\\": 2000,\\n \\"Rowr\\": \\"{\\\\\\"tenant_id\\\\\\": \\\\\\"905\\\\\\", \\\\\\"tenant_name\\\\\\": \\\\\\"非单元测试化BU\\\\\\", \\\\\\"department_id\\\\\\": \\\\\\"-1\\\\\\", \\\\\\"svc_avai_capacity\\\\\\": 7, \\\\\\"svc_current_capacity\\\\\\": 0, \\\\\\"department_name\\\\\\": \\\\\\"-1\\\\\\", \\\\\\"svc_online_cnt\\\\\\": 3, \\\\\\"svc_ask_offline_servicer_num\\\\\\": 0, \\\\\\"date_id\\\\\\": \\\\\\"20210401\\\\\\", \\\\\\"svc_max_capacity\\\\\\": 7, \\\\\\"svc_rest_cnt\\\\\\": 0, \\\\\\"current_speci_ability_num\\\\\\": 0, \\\\\\"servicer_rest_cnt\\\\\\": 122, \\\\\\"max_speci_ability_num\\\\\\": 3, \\\\\\"svc_offline_cnt\\\\\\": 0, \\\\\\"svc_no_client_cnt\\\\\\": 3, \\\\\\"svc_ask_rest_servicer_num\\\\\\": 0}\\"\\n },\\n \\"Code\\": \\"200\\",\\n \\"Success\\": \\"true\\"\\n}","errorExample":""},{"type":"xml","example":"<GetSeatInformationResponse>\\n <RequestId>EE338D98-9BD3-4413-B165</RequestId>\\n <Message>successful</Message>\\n <Code>200</Code>\\n <Success>true</Success>\\n <Data>\\n <PageNum>1</PageNum>\\n <PageSize>2000</PageSize>\\n <TotalNum>4</TotalNum>\\n <Rowr>{\\"tenant_id\\": \\"905\\", \\"tenant_name\\": \\"非单元测试化BU\\", \\"department_id\\": \\"-1\\", \\"svc_avai_capacity\\": 7, \\"svc_current_capacity\\": 0, \\"department_name\\": \\"-1\\", \\"svc_online_cnt\\": 3, \\"svc_ask_offline_servicer_num\\": 0, \\"date_id\\": \\"20210401\\", \\"svc_max_capacity\\": 7, \\"svc_rest_cnt\\": 0, \\"current_speci_ability_num\\": 0, \\"servicer_rest_cnt\\": 122, \\"max_speci_ability_num\\": 3, \\"svc_offline_cnt\\": 0, \\"svc_no_client_cnt\\": 3, \\"svc_ask_rest_servicer_num\\": 0}</Rowr>\\n </Data>\\n</GetSeatInformationResponse>","errorExample":""}]', + 'title' => '获取在线监控下部门坐席服务能力数据', + 'description' => '- 调用此接口前，请确保您已[开通服务](https://help.aliyun.com/zh/aiccs/user-guide/activate-aiccs?spm=a2c4g.11186623.0.0.38365923RQDwdH)，并[创建实例](https://help.aliyun.com/zh/aiccs/user-guide/create-an-instance?spm=a2c4g.11186623.0.0.8e0b5a2fWNeRUn)。'."\n" + .'- 若您需要填写部门信息，请参考[请求参数](#api-detail-35)描述中的指引获取。'."\n" + ."\n" + .'### QPS限制'."\n" + .'- 单用户调用频率：100次/秒。'."\n" + .'- API频率：100次/秒。'."\n" + ."\n" + .'> 如果多个用户的总调用超过API频率也会触发流控。', + 'responseParamsDescription' => '返回参数Rows参数说明：'."\n" + ."\n" + .' svc_no_client_cnt：空闲座席数'."\n" + .' svc_rest_cnt：小休座席数'."\n" + .' svc_online_cnt：在线中的座席'."\n" + .' svc_avai_capacity：当前空余服务能力'."\n" + .' svc_ask_rest_servicer_num：申请小休的座席'."\n" + .' svc_ask_offline_servicer_num：申请离线的座席'."\n" + .' svc_offline_cnt：离线座席'."\n" + .' svc_max_capacity：最大服务能力'."\n" + .' svc_current_capacity：当前最大服务能力'."\n" + .' max_speci_ability_num：最大的鲸吞加1能力服务量'."\n" + .' current_speci_ability_num：当前的鲸吞加1能力服务量'."\n" + .' special_ability_num：当前可分配的鲸吞加1的服务量'."\n" + .' servicer_rest_cnt：小休次数', + ], + 'GetSkillGroupServiceCapability' => [ + 'summary' => '获取在线监控下技能组纬度服务能力数据。支持实例、时间区间、部门、技能组分组查询。', + 'methods' => [ + 'get', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + ], + 'operationType' => 'read', + 'deprecated' => false, + 'systemTags' => [ + 'operationType' => 'get', + 'riskType' => 'none', + 'chargeType' => 'free', + 'autoTest' => true, + 'tenantRelevance' => 'publicInformation', + ], + 'parameters' => [ + [ + 'name' => 'InstanceId', + 'in' => 'query', + 'schema' => [ + 'title' => 'AICCS实例ID，在智能联络中心控制台上可以看到', + 'description' => 'AICCS实例ID。'."\n" + .'您可以在[智能联络中心控制台](https://aiccs.console.aliyun.com/overview)左侧导航栏的**实例管理**中获取。'."\n", + 'type' => 'string', + 'required' => true, + 'example' => 'ccc_xp_pre-cn-***', + ], + ], + [ + 'name' => 'StartDate', + 'in' => 'query', + 'schema' => [ + 'title' => '开始日期时间戳（毫秒）', + 'description' => '开始时间戳。单位：毫秒。', + 'type' => 'integer', + 'format' => 'int64', + 'required' => false, + 'example' => '1615083365000', + ], + ], + [ + 'name' => 'EndDate', + 'in' => 'query', + 'schema' => [ + 'title' => '结束日期时间戳（毫秒）', + 'description' => '结束时间戳。单位：毫秒。', + 'type' => 'integer', + 'format' => 'int64', + 'required' => false, + 'example' => '1617761765000', + ], + ], + [ + 'name' => 'PageSize', + 'in' => 'query', + 'schema' => [ + 'title' => '每页大小（默认为10)', + 'description' => '每页大小。取值大于**0**，默认值：**20**。', + 'type' => 'integer', + 'format' => 'int32', + 'required' => false, + 'example' => '10', + ], + ], + [ + 'name' => 'CurrentPage', + 'in' => 'query', + 'schema' => [ + 'title' => '当前页（默认为1）', + 'description' => '当前页。取值大于**0**，默认值：**1**。', + 'type' => 'integer', + 'format' => 'int32', + 'required' => false, + 'example' => '1', + ], + ], + [ + 'name' => 'DepIds', + 'in' => 'query', + 'style' => 'simple', + 'schema' => [ + 'title' => '部门id列表', + 'description' => '部门ID列表。', + 'type' => 'array', + 'items' => [ + 'description' => '部门ID。'."\n" + ."\n" + .'可调用[GetAllDepartment](https://help.aliyun.com/zh/aiccs/developer-reference/api-aiccs-2019-10-15-getalldepartment)接口，查看返回参数的**DepartmentId**，即部门ID。', + 'type' => 'integer', + 'format' => 'int64', + 'required' => false, + 'example' => '100', + ], + 'required' => false, + ], + ], + [ + 'name' => 'GroupIds', + 'in' => 'query', + 'style' => 'simple', + 'schema' => [ + 'title' => '技能组id列表', + 'description' => '技能组ID列表。', + 'type' => 'array', + 'items' => [ + 'description' => '技能组ID。'."\n" + ."\n" + .'可调用[QuerySkillGroups](https://help.aliyun.com/zh/aiccs/developer-reference/api-aiccs-2019-10-15-queryskillgroups)接口，查看返回参数的**SkillGroupId**，即技能组ID。', + 'type' => 'integer', + 'format' => 'int64', + 'required' => false, + 'example' => '111', + ], + 'required' => false, + ], + ], + [ + 'name' => 'ExistDepartmentGrouping', + 'in' => 'query', + 'schema' => [ + 'title' => '是否根据部门分组', + 'description' => '是否根据部门分组查询。默认值：**false**。取值：'."\n" + ."\n" + .'- **true**：是。'."\n" + .'- **false**：否。', + 'type' => 'boolean', + 'required' => false, + 'example' => 'true', + ], + ], + [ + 'name' => 'ExistSkillGroupGrouping', + 'in' => 'query', + 'schema' => [ + 'title' => '是否根据技能组分组', + 'description' => '是否根据技能组分组查询。默认值：**false**。取值：'."\n" + ."\n" + .'- **true**：是。'."\n" + .'- **false**：否。', + 'type' => 'boolean', + 'required' => false, + 'example' => 'true', + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'title' => 'Schema of Response', + 'description' => 'Schema of Response', + 'type' => 'object', + 'properties' => [ + 'RequestId' => [ + 'title' => '请求ID，用于跟踪错误原因', + 'description' => '请求ID。', + 'type' => 'string', + 'example' => 'EE338D98-9BD3-4413-B165', + ], + 'Message' => [ + 'title' => '错误描述', + 'description' => '状态码描述。', + 'type' => 'string', + 'example' => 'successful', + ], + 'Data' => [ + 'title' => 'data', + 'description' => '数据列表。', + 'type' => 'object', + 'properties' => [ + 'TotalNum' => [ + 'title' => '总记录数', + 'description' => '总记录数。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '4', + ], + 'PageNum' => [ + 'title' => '当前页数', + 'description' => '当前页数。', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '1', + ], + 'PageSize' => [ + 'title' => '页大小', + 'description' => '每页大小。', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '2000', + ], + 'Rows' => [ + 'title' => '信息为list<map>类型的json字符串', + 'description' => '信息为List<Map>类型的JSON字符串。', + 'type' => 'string', + 'example' => '{'."\n" + .' "tenant_id": "905",'."\n" + .' "tenant_name": "非单元测试化BU",'."\n" + .' "group_name": "-1",'."\n" + .' "department_id": "-1",'."\n" + .' "department_name": "-1",'."\n" + .' "svc_online_cnt": 0,'."\n" + .' "svc_ask_offline_servicer_num": 0,'."\n" + .' "date_id": "20210326",'."\n" + .' "group_id": "-1",'."\n" + .' "svc_rest_cnt": 0,'."\n" + .' "servicer_rest_cnt": 234,'."\n" + .' "svc_offline_cnt": 0,'."\n" + .' "svc_no_client_cnt": 0,'."\n" + .' "svc_ask_rest_servicer_num": 0'."\n" + .'}', + ], + ], + ], + 'Code' => [ + 'title' => '错误编码', + 'description' => '状态码。返回200表示请求成功。', + 'type' => 'string', + 'example' => '200', + ], + 'Success' => [ + 'title' => '调用接口是否成功', + 'description' => '调用接口是否成功。取值：'."\n" + .'- **true**：成功。'."\n" + .'- **false**：失败。', + 'type' => 'string', + 'example' => 'true', + ], + ], + ], + ], + ], + 'staticInfo' => [ + 'returnType' => 'synchronous', + ], + 'responseDemo' => '[{"type":"json","example":"{\\n \\"RequestId\\": \\"EE338D98-9BD3-4413-B165\\",\\n \\"Message\\": \\"successful\\",\\n \\"Data\\": {\\n \\"TotalNum\\": 4,\\n \\"PageNum\\": 1,\\n \\"PageSize\\": 2000,\\n \\"Rows\\": \\"{\\\\n \\\\\\"tenant_id\\\\\\": \\\\\\"905\\\\\\",\\\\n \\\\\\"tenant_name\\\\\\": \\\\\\"非单元测试化BU\\\\\\",\\\\n \\\\\\"group_name\\\\\\": \\\\\\"-1\\\\\\",\\\\n \\\\\\"department_id\\\\\\": \\\\\\"-1\\\\\\",\\\\n \\\\\\"department_name\\\\\\": \\\\\\"-1\\\\\\",\\\\n \\\\\\"svc_online_cnt\\\\\\": 0,\\\\n \\\\\\"svc_ask_offline_servicer_num\\\\\\": 0,\\\\n \\\\\\"date_id\\\\\\": \\\\\\"20210326\\\\\\",\\\\n \\\\\\"group_id\\\\\\": \\\\\\"-1\\\\\\",\\\\n \\\\\\"svc_rest_cnt\\\\\\": 0,\\\\n \\\\\\"servicer_rest_cnt\\\\\\": 234,\\\\n \\\\\\"svc_offline_cnt\\\\\\": 0,\\\\n \\\\\\"svc_no_client_cnt\\\\\\": 0,\\\\n \\\\\\"svc_ask_rest_servicer_num\\\\\\": 0\\\\n}\\"\\n },\\n \\"Code\\": \\"200\\",\\n \\"Success\\": \\"true\\"\\n}","errorExample":""},{"type":"xml","example":"<GetSkillGroupServiceCapabilityResponse>\\n <RequestId>EE338D98-9BD3-4413-B165</RequestId>\\n <Message>successful</Message>\\n <Code>200</Code>\\n <Success>true</Success>\\n <Data>\\n <PageNum>1</PageNum>\\n <PageSize>2000</PageSize>\\n <TotalNum>4</TotalNum>\\n <Rows>{\\n \\"tenant_id\\": \\"905\\",\\n \\"tenant_name\\": \\"非单元测试化BU\\",\\n \\"group_name\\": \\"-1\\",\\n \\"department_id\\": \\"-1\\",\\n \\"department_name\\": \\"-1\\",\\n \\"svc_online_cnt\\": 0,\\n \\"svc_ask_offline_servicer_num\\": 0,\\n \\"date_id\\": \\"20210326\\",\\n \\"group_id\\": \\"-1\\",\\n \\"svc_rest_cnt\\": 0,\\n \\"servicer_rest_cnt\\": 234,\\n \\"svc_offline_cnt\\": 0,\\n \\"svc_no_client_cnt\\": 0,\\n \\"svc_ask_rest_servicer_num\\": 0\\n}</Rows>\\n </Data>\\n</GetSkillGroupServiceCapabilityResponse>","errorExample":""}]', + 'title' => '获取在线监控下技能组纬度服务能力数据', + 'description' => '- 调用此接口前，请确保您已[开通服务](https://help.aliyun.com/zh/aiccs/user-guide/activate-aiccs?spm=a2c4g.11186623.0.0.38365923RQDwdH)，并[创建实例](https://help.aliyun.com/zh/aiccs/user-guide/create-an-instance?spm=a2c4g.11186623.0.0.8e0b5a2fWNeRUn)。'."\n" + .'- 若您需要填写部门、技能组信息，请参考[请求参数](#api-detail-35)描述中的指引获取。'."\n" + ."\n" + .'### QPS限制'."\n" + .'- 单用户调用频率：100次/秒。'."\n" + .'- API频率：100次/秒。'."\n" + ."\n" + .'> 如果多个用户的总调用超过API频率也会触发流控。', + 'responseParamsDescription' => '返回参数Rows参数说明：'."\n" + ."\n" + .' tenant_id：租户ID'."\n" + .' tenant_name：租户名称'."\n" + .' group_name：技能组名称'."\n" + .' department_id：部门ID'."\n" + .' department_name：部门名称'."\n" + .' svc_no_client_cnt：空闲座席数'."\n" + .' svc_rest_cnt：小休座席数'."\n" + .' svc_online_cnt：在线中的座席'."\n" + .' svc_avai_capacity：当前空余服务能力'."\n" + .' svc_ask_rest_servicer_num：申请小休的座席'."\n" + .' svc_ask_offline_servicer_num：申请离线的座席'."\n" + .' svc_offline_cnt：离线座席'."\n" + .' svc_max_capacity：最大服务能力'."\n" + .' svc_current_capacity：当前最大服务能力'."\n" + .' max_speci_ability_num：最大的鲸吞加1能力服务量'."\n" + .' current_speci_ability_num：当前的鲸吞加1能力服务量'."\n" + .' special_ability_num：当前可分配的鲸吞加1的服务量 '."\n" + .' servicer_rest_cnt：小休次数'."\n" + .' pk_id：主键', + ], + 'GetSkillGroupAgentStatusDetails' => [ + 'summary' => '获取技能组服务状态量。支持实例、时间区间、部门、技能组分组查询。', + 'methods' => [ + 'get', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + ], + 'operationType' => 'read', + 'deprecated' => false, + 'systemTags' => [ + 'operationType' => 'get', + 'riskType' => 'none', + 'chargeType' => 'free', + 'autoTest' => true, + 'tenantRelevance' => 'publicInformation', + ], + 'parameters' => [ + [ + 'name' => 'InstanceId', + 'in' => 'query', + 'schema' => [ + 'title' => 'AICCS实例ID，在智能联络中心控制台上可以看到', + 'description' => 'AICCS实例ID。'."\n" + .'您可以在[智能联络中心控制台](https://aiccs.console.aliyun.com/overview)左侧导航栏的**实例管理**中获取。', + 'type' => 'string', + 'required' => true, + 'example' => 'ccc_xp_pre-cn-***', + ], + ], + [ + 'name' => 'StartDate', + 'in' => 'query', + 'schema' => [ + 'title' => '开始日期时间戳（毫秒）', + 'description' => '开始日期时间戳。单位：毫秒。', + 'type' => 'integer', + 'format' => 'int64', + 'required' => false, + 'example' => '1614824872', + ], + ], + [ + 'name' => 'EndDate', + 'in' => 'query', + 'schema' => [ + 'title' => '结束日期时间戳（毫秒）', + 'description' => '结束日期时间戳。单位：毫秒。', + 'type' => 'integer', + 'format' => 'int64', + 'required' => false, + 'example' => '1614824972', + ], + ], + [ + 'name' => 'PageSize', + 'in' => 'query', + 'schema' => [ + 'title' => '每页大小（默认为10)', + 'description' => '每页大小。取值大于**0**，默认值：**20**。', + 'type' => 'integer', + 'format' => 'int32', + 'required' => false, + 'example' => '10', + ], + ], + [ + 'name' => 'CurrentPage', + 'in' => 'query', + 'schema' => [ + 'title' => '当前页（默认为1）', + 'description' => '当前页。取值大于**0**，默认值：**1**。', + 'type' => 'integer', + 'format' => 'int32', + 'required' => false, + 'example' => '1', + ], + ], + [ + 'name' => 'DepIds', + 'in' => 'query', + 'style' => 'simple', + 'schema' => [ + 'title' => '部门id列表', + 'description' => '部门ID列表。', + 'type' => 'array', + 'items' => [ + 'description' => '部门ID。'."\n" + ."\n" + .'可调用[GetAllDepartment](https://help.aliyun.com/zh/aiccs/developer-reference/api-aiccs-2019-10-15-getalldepartment)接口，查看返回参数的**DepartmentId**，即部门ID。', + 'type' => 'integer', + 'format' => 'int64', + 'required' => false, + 'example' => '111', + ], + 'required' => false, + ], + ], + [ + 'name' => 'GroupIds', + 'in' => 'query', + 'style' => 'simple', + 'schema' => [ + 'title' => '技能组id列表', + 'description' => '技能组ID列表。', + 'type' => 'array', + 'items' => [ + 'description' => '技能组ID。'."\n" + ."\n" + .'可调用[QuerySkillGroups](https://help.aliyun.com/zh/aiccs/developer-reference/api-aiccs-2019-10-15-queryskillgroups)接口，查看返回参数的**SkillGroupId**，即技能组ID。', + 'type' => 'integer', + 'format' => 'int64', + 'required' => false, + 'example' => '123', + ], + 'required' => false, + ], + ], + [ + 'name' => 'ExistDepartmentGrouping', + 'in' => 'query', + 'schema' => [ + 'title' => '是否根据部门分组', + 'description' => '是否根据部门分组查询。默认值：**false**。取值：'."\n" + ."\n" + .'- **true**：是。'."\n" + .'- **false**：否。', + 'type' => 'boolean', + 'required' => false, + 'example' => 'true', + ], + ], + [ + 'name' => 'ExistSkillGroupGrouping', + 'in' => 'query', + 'schema' => [ + 'title' => '是否根据技能组分组', + 'description' => '是否根据技能组分组查询。默认值：**false**。取值：'."\n" + ."\n" + .'- **true**：是。'."\n" + .'- **false**：否。', + 'type' => 'boolean', + 'required' => false, + 'example' => 'true', + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'title' => 'Schema of Response', + 'description' => 'Schema of Response', + 'type' => 'object', + 'properties' => [ + 'RequestId' => [ + 'title' => '请求ID，用于跟踪错误原因', + 'description' => '请求ID。', + 'type' => 'string', + 'example' => 'EE338D98-9BD3-4413-B165', + ], + 'Message' => [ + 'title' => '错误描述', + 'description' => '状态码描述。', + 'type' => 'string', + 'example' => 'successful', + ], + 'Data' => [ + 'title' => 'data', + 'description' => '数据列表。', + 'type' => 'object', + 'properties' => [ + 'TotalNum' => [ + 'title' => '总记录数', + 'description' => '总记录数。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '4', + ], + 'PageNum' => [ + 'title' => '当前页数', + 'description' => '当前页数。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '1', + ], + 'PageSize' => [ + 'title' => '每页的数量', + 'description' => '每页的数量。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '2000', + ], + 'Rows' => [ + 'title' => '信息为list<map>类型的json字符串', + 'description' => '信息为List<Map>类型的JSON字符串。', + 'type' => 'string', + 'example' => '{"tenant_id": "905", "tenant_name": "非单元测试化BU", "department_id": "-1", "svc_avai_capacity": 7, "svc_current_capacity": 0, "department_name": "-1", "svc_online_cnt": 3, "svc_ask_offline_servicer_num": 0, "date_id": "20210401", "svc_max_capacity": 7, "svc_rest_cnt": 0, "current_speci_ability_num": 0, "servicer_rest_cnt": 122, "max_speci_ability_num": 3, "svc_offline_cnt": 0, "svc_no_client_cnt": 3, "svc_ask_rest_servicer_num": 0}', + ], + ], + ], + 'Code' => [ + 'title' => '错误编码', + 'description' => '状态码。返回200表示请求成功。', + 'type' => 'string', + 'example' => '200', + ], + 'Success' => [ + 'title' => '接口调用是否成功', + 'description' => '调用接口是否成功。取值：'."\n" + .'- **true**：成功。'."\n" + .'- **false**：失败。', + 'type' => 'string', + 'example' => 'true', + ], + ], + ], + ], + ], + 'staticInfo' => [ + 'returnType' => 'synchronous', + ], + 'responseDemo' => '[{"type":"json","example":"{\\n \\"RequestId\\": \\"EE338D98-9BD3-4413-B165\\",\\n \\"Message\\": \\"successful\\",\\n \\"Data\\": {\\n \\"TotalNum\\": 4,\\n \\"PageNum\\": 1,\\n \\"PageSize\\": 2000,\\n \\"Rows\\": \\"{\\\\\\"tenant_id\\\\\\": \\\\\\"905\\\\\\", \\\\\\"tenant_name\\\\\\": \\\\\\"非单元测试化BU\\\\\\", \\\\\\"department_id\\\\\\": \\\\\\"-1\\\\\\", \\\\\\"svc_avai_capacity\\\\\\": 7, \\\\\\"svc_current_capacity\\\\\\": 0, \\\\\\"department_name\\\\\\": \\\\\\"-1\\\\\\", \\\\\\"svc_online_cnt\\\\\\": 3, \\\\\\"svc_ask_offline_servicer_num\\\\\\": 0, \\\\\\"date_id\\\\\\": \\\\\\"20210401\\\\\\", \\\\\\"svc_max_capacity\\\\\\": 7, \\\\\\"svc_rest_cnt\\\\\\": 0, \\\\\\"current_speci_ability_num\\\\\\": 0, \\\\\\"servicer_rest_cnt\\\\\\": 122, \\\\\\"max_speci_ability_num\\\\\\": 3, \\\\\\"svc_offline_cnt\\\\\\": 0, \\\\\\"svc_no_client_cnt\\\\\\": 3, \\\\\\"svc_ask_rest_servicer_num\\\\\\": 0}\\"\\n },\\n \\"Code\\": \\"200\\",\\n \\"Success\\": \\"true\\"\\n}","errorExample":""},{"type":"xml","example":"<GetSkillGroupAgentStatusDetailsResponse>\\n <RequestId>EE338D98-9BD3-4413-B165</RequestId>\\n <Message>successful</Message>\\n <Code>200</Code>\\n <Success>true</Success>\\n <Data>\\n <PageNum>1</PageNum>\\n <PageSize>2000</PageSize>\\n <TotalNum>4</TotalNum>\\n <Rows>{\\"tenant_id\\": \\"905\\", \\"tenant_name\\": \\"非单元测试化BU\\", \\"department_id\\": \\"-1\\", \\"svc_avai_capacity\\": 7, \\"svc_current_capacity\\": 0, \\"department_name\\": \\"-1\\", \\"svc_online_cnt\\": 3, \\"svc_ask_offline_servicer_num\\": 0, \\"date_id\\": \\"20210401\\", \\"svc_max_capacity\\": 7, \\"svc_rest_cnt\\": 0, \\"current_speci_ability_num\\": 0, \\"servicer_rest_cnt\\": 122, \\"max_speci_ability_num\\": 3, \\"svc_offline_cnt\\": 0, \\"svc_no_client_cnt\\": 3, \\"svc_ask_rest_servicer_num\\": 0}</Rows>\\n </Data>\\n</GetSkillGroupAgentStatusDetailsResponse>","errorExample":""}]', + 'title' => '获取技能组服务状态量', + 'description' => '- 调用此接口前，请确保您已[开通服务](https://help.aliyun.com/zh/aiccs/user-guide/activate-aiccs?spm=a2c4g.11186623.0.0.38365923RQDwdH)，并[创建实例](https://help.aliyun.com/zh/aiccs/user-guide/create-an-instance?spm=a2c4g.11186623.0.0.8e0b5a2fWNeRUn)。'."\n" + .'- 若您需要填写部门、技能组信息，请参考[请求参数](#api-detail-35)描述中的指引获取。'."\n" + ."\n" + .'### QPS限制'."\n" + .'- 单用户调用频率：100次/秒。'."\n" + .'- API频率：100次/秒。'."\n" + ."\n" + .'> 如果多个用户的总调用超过API频率也会触发流控。', + 'responseParamsDescription' => '返回参数Rows参数说明：'."\n" + ."\n" + .' group_name：技能组名称'."\n" + .' department_id：部门ID'."\n" + .' department_name：部门名称'."\n" + .' tenant_id：租户ID'."\n" + .' tenant_name：租户名称'."\n" + .' svc_no_client_cnt：空闲座席数'."\n" + .' svc_rest_cnt：小休座席数'."\n" + .' svc_online_cnt：在线中的座席'."\n" + .' svc_avai_capacity：当前空余服务能力'."\n" + .' svc_ask_rest_servicer_num：申请小休的座席'."\n" + .' svc_ask_offline_servicer_num：申请离线的座席'."\n" + .' svc_offline_cnt：离线座席'."\n" + .' svc_max_capacity：最大服务能力'."\n" + .' svc_current_capacity：当前最大服务能力'."\n" + .' max_speci_ability_num：最大的鲸吞加1能力服务量'."\n" + .' current_speci_ability_num：当前的鲸吞加1能力服务量'."\n" + .' special_ability_num：当前可分配的鲸吞加1的服务量', + ], + 'GetOnlineSeatInformation' => [ + 'summary' => '获取在线监控下在线坐席信息数据。支持实例、时间区间、坐席、部门分组查询。', + 'methods' => [ + 'get', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + ], + 'operationType' => 'read', + 'deprecated' => false, + 'systemTags' => [ + 'operationType' => 'get', + 'riskType' => 'none', + 'chargeType' => 'free', + 'autoTest' => true, + 'tenantRelevance' => 'publicInformation', + ], + 'parameters' => [ + [ + 'name' => 'InstanceId', + 'in' => 'query', + 'schema' => [ + 'title' => 'AICCS实例ID，在智能联络中心控制台上可以看到', + 'description' => 'AICCS实例ID。'."\n" + .'您可以在[智能联络中心控制台](https://aiccs.console.aliyun.com/overview)左侧导航栏的**实例管理**中获取。', + 'type' => 'string', + 'required' => true, + 'example' => 'ccc_xp_pre-cn-***', + ], + ], + [ + 'name' => 'StartDate', + 'in' => 'query', + 'schema' => [ + 'title' => '开始日期时间戳（毫秒）', + 'description' => '开始日期时间戳。单位：毫秒。', + 'type' => 'integer', + 'format' => 'int64', + 'required' => false, + 'example' => '1615083365000', + ], + ], + [ + 'name' => 'EndDate', + 'in' => 'query', + 'schema' => [ + 'title' => '结束日期时间戳（毫秒）', + 'description' => '结束日期时间戳。单位：毫秒。', + 'type' => 'integer', + 'format' => 'int64', + 'required' => false, + 'example' => '1617761765000', + ], + ], + [ + 'name' => 'PageSize', + 'in' => 'query', + 'schema' => [ + 'title' => '每页大小（默认为10)', + 'description' => '每页大小。取值大于**0**，默认值：**20**。', + 'type' => 'integer', + 'format' => 'int32', + 'required' => false, + 'example' => '20', + ], + ], + [ + 'name' => 'CurrentPage', + 'in' => 'query', + 'schema' => [ + 'title' => '当前页（默认为1）', + 'description' => '当前页。取值大于**0**，默认值：**1**。'."\n", + 'type' => 'integer', + 'format' => 'int32', + 'required' => false, + 'example' => '1', + ], + ], + [ + 'name' => 'AgentIds', + 'in' => 'query', + 'style' => 'simple', + 'schema' => [ + 'title' => '坐席id列表', + 'description' => '坐席ID列表。', + 'type' => 'array', + 'items' => [ + 'description' => '坐席ID。'."\n" + ."\n" + .'可调用[GetAgent](https://help.aliyun.com/zh/aiccs/developer-reference/api-aiccs-2019-10-15-getagent)接口，查看返回参数的**AgentId**，即坐席ID。', + 'type' => 'integer', + 'format' => 'int64', + 'required' => false, + 'example' => '111', + ], + 'required' => false, + ], + ], + [ + 'name' => 'DepIds', + 'in' => 'query', + 'style' => 'simple', + 'schema' => [ + 'title' => '部门id列表', + 'description' => '部门ID列表。', + 'type' => 'array', + 'items' => [ + 'description' => '部门ID。'."\n" + ."\n" + .'可调用[GetAllDepartment](https://help.aliyun.com/zh/aiccs/developer-reference/api-aiccs-2019-10-15-getalldepartment)接口，查看返回参数的**DepartmentId**，即部门ID。', + 'type' => 'integer', + 'format' => 'int64', + 'required' => false, + 'example' => '123', + ], + 'required' => false, + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'title' => 'Schema of Response', + 'description' => 'Schema of Response', + 'type' => 'object', + 'properties' => [ + 'RequestId' => [ + 'title' => '请求ID，用于跟踪错误原因', + 'description' => '请求ID。', + 'type' => 'string', + 'example' => 'EE338D98-9BD3-4413-B165', + ], + 'Message' => [ + 'title' => '错误描述', + 'description' => '状态码描述。 ', + 'type' => 'string', + 'example' => 'successful', + ], + 'Data' => [ + 'title' => 'data', + 'description' => '数据列表。', + 'type' => 'object', + 'properties' => [ + 'TotalNum' => [ + 'title' => '总记录数', + 'description' => '总记录数。', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '4', + ], + 'PageNum' => [ + 'title' => '当前页数', + 'description' => '当前页数。', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '1', + ], + 'PageSize' => [ + 'title' => '页大小', + 'description' => '每页大小。', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '2000', + ], + 'Rows' => [ + 'title' => '信息为list<map>类型的json字符串', + 'description' => '信息为List<Map>类型的JSON字符串。', + 'type' => 'string', + 'example' => '{"tenant_id":"905","max_service_num":"3","servicer_id":"36****","tenant_name":"非单元测试化BU","record_gmt_modified":"2021-04-01 23:20:03","pk_id":"3690012021****","record_gmt_create":"2021-04-01 23:19:55","department_id":"10****"}', + ], + ], + ], + 'Code' => [ + 'title' => '错误编码', + 'description' => '状态码。返回200表示请求成功。', + 'type' => 'string', + 'example' => '200', + ], + 'Success' => [ + 'title' => '调用接口是否成功', + 'description' => '调用接口是否成功。取值：'."\n" + .'- **true**：成功。'."\n" + .'- **false**：失败。'."\n", + 'type' => 'string', + 'example' => 'true', + ], + ], + ], + ], + ], + 'staticInfo' => [ + 'returnType' => 'synchronous', + ], + 'responseDemo' => '[{"type":"json","example":"{\\n \\"RequestId\\": \\"EE338D98-9BD3-4413-B165\\",\\n \\"Message\\": \\"successful\\",\\n \\"Data\\": {\\n \\"TotalNum\\": 4,\\n \\"PageNum\\": 1,\\n \\"PageSize\\": 2000,\\n \\"Rows\\": 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<current_speci_ability_num>0</current_speci_ability_num>\\n <servicer_status_name>离线</servicer_status_name>\\n <fst_login_time>2021-04-02 00:18:44</fst_login_time>\\n <servicer_name>商业化阿里云自动化测试007</servicer_name>\\n <servicer_rest_cnt>0</servicer_rest_cnt>\\n <max_speci_ability_num>1</max_speci_ability_num>\\n <workset_end_date>2021-04-02 23:59:59</workset_end_date>\\n </44>\\n <45>\\n <tenant_id>905</tenant_id>\\n <max_service_num>3</max_service_num>\\n <servicer_id>369014</servicer_id>\\n <tenant_name>非单元测试化BU</tenant_name>\\n <record_gmt_modified>2021-04-02 23:18:35</record_gmt_modified>\\n <pk_id>36901420210402</pk_id>\\n <record_gmt_create>2021-04-02 23:18:30</record_gmt_create>\\n <department_id>10</department_id>\\n <workset_user_id>107342301</workset_user_id>\\n <department_name>default</department_name>\\n <lst_login_time>2021-04-02 23:18:35</lst_login_time>\\n <date_id>20210402</date_id>\\n <speci_ability_status>0</speci_ability_status>\\n <current_service_num>0</current_service_num>\\n <servicer_status>D</servicer_status>\\n <servicer_real_name>商业化阿里云自动化测试016</servicer_real_name>\\n <current_speci_ability_num>0</current_speci_ability_num>\\n <servicer_status_name>离线</servicer_status_name>\\n <fst_login_time>2021-04-02 00:18:44</fst_login_time>\\n <servicer_name>商业化阿里云自动化测试016</servicer_name>\\n <servicer_rest_cnt>0</servicer_rest_cnt>\\n <max_speci_ability_num>1</max_speci_ability_num>\\n <workset_end_date>2021-04-02 23:59:59</workset_end_date>\\n </45>\\n </Rows>\\n</Data>\\n</GetOnlineSeatInformationResponse>","errorExample":""}]', + 'title' => '获取在线监控下在线坐席信息数据', + 'description' => '- 调用此接口前，请确保您已[开通服务](https://help.aliyun.com/zh/aiccs/user-guide/activate-aiccs?spm=a2c4g.11186623.0.0.38365923RQDwdH)，并[创建实例](https://help.aliyun.com/zh/aiccs/user-guide/create-an-instance?spm=a2c4g.11186623.0.0.8e0b5a2fWNeRUn)。'."\n" + .'- 若您需要填写坐席、部门信息，请参考[请求参数](#api-detail-35)描述中的指引获取。'."\n" + ."\n" + .'### QPS限制'."\n" + .'- 单用户调用频率：100次/秒。'."\n" + .'- API频率：100次/秒。'."\n" + ."\n" + .'> 如果多个用户的总调用超过API频率也会触发流控。', + 'responseParamsDescription' => '返回参数Rows参数说明：'."\n" + ."\n" + .' department_id：部门ID'."\n" + .' tenant_id：租户ID'."\n" + .' tenant_name：租户名称'."\n" + .' current_service_num：当前服务能力'."\n" + .' max_service_num：最大服务能力'."\n" + .' max_speci_ability_num：鲸吞加1，当前的最大使用能力'."\n" + .' current_speci_ability_num：鲸吞加1，当前的已经使用能力'."\n" + .' speci_ability_status：鲸吞加1。当前的状态，n0：暂停分配状态，n1：可分配状态'."\n" + .' servicer_status_name：热线坐席名称'."\n" + .' fst_login_time：当天最早的登录时间'."\n" + .' lst_login_time：当天最晚的登录时间'."\n" + .' servicer_rest_cnt：小休次数 ', + ], + 'GetQueueInformation' => [ + 'summary' => '获取在线监控下技能组纬度队列信息。支持实例、时间区间、部门、技能组分组查询。', + 'methods' => [ + 'get', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + ], + 'operationType' => 'read', + 'deprecated' => false, + 'systemTags' => [ + 'operationType' => 'get', + 'riskType' => 'none', + 'chargeType' => 'free', + 'autoTest' => true, + 'tenantRelevance' => 'publicInformation', + ], + 'parameters' => [ + [ + 'name' => 'InstanceId', + 'in' => 'query', + 'schema' => [ + 'title' => 'AICCS实例ID，在智能联络中心控制台上可以看到', + 'description' => 'AICCS实例ID。'."\n" + .'您可以在[智能联络中心控制台](https://aiccs.console.aliyun.com/overview)左侧导航栏的**实例管理**中获取。', + 'type' => 'string', + 'required' => true, + 'example' => 'ccc_xp_pre-cn-***', + ], + ], + [ + 'name' => 'StartDate', + 'in' => 'query', + 'schema' => [ + 'title' => '开始日期时间戳（毫秒）', + 'description' => '开始时间戳。单位：毫秒。', + 'type' => 'integer', + 'format' => 'int64', + 'required' => false, + 'example' => '1615083365000', + ], + ], + [ + 'name' => 'EndDate', + 'in' => 'query', + 'schema' => [ + 'title' => '结束日期时间戳（毫秒）', + 'description' => '结束时间戳。单位：毫秒。', + 'type' => 'integer', + 'format' => 'int64', + 'required' => false, + 'example' => '1617761765000', + ], + ], + [ + 'name' => 'PageSize', + 'in' => 'query', + 'schema' => [ + 'title' => '每页大小（默认为10)', + 'description' => '每页大小。取值大于**0**，默认值：**20**。', + 'type' => 'integer', + 'format' => 'int32', + 'required' => false, + 'example' => '20', + ], + ], + [ + 'name' => 'CurrentPage', + 'in' => 'query', + 'schema' => [ + 'title' => '当前页（默认为1）', + 'description' => '当前页。取值大于**0**，默认值：**1**。', + 'type' => 'integer', + 'format' => 'int32', + 'required' => false, + 'example' => '1', + ], + ], + [ + 'name' => 'DepIds', + 'in' => 'query', + 'style' => 'simple', + 'schema' => [ + 'title' => '部门id列表', + 'description' => '部门ID列表。', + 'type' => 'array', + 'items' => [ + 'description' => '部门ID。'."\n" + ."\n" + .'可调用[GetAllDepartment](https://help.aliyun.com/zh/aiccs/developer-reference/api-aiccs-2019-10-15-getalldepartment)接口，查看返回参数的**DepartmentId**，即部门ID。', + 'type' => 'integer', + 'format' => 'int64', + 'required' => false, + 'example' => '123', + ], + 'required' => false, + ], + ], + [ + 'name' => 'GroupIds', + 'in' => 'query', + 'style' => 'simple', + 'schema' => [ + 'title' => '技能组id列表', + 'description' => '技能组ID列表。', + 'type' => 'array', + 'items' => [ + 'description' => '技能组ID。'."\n" + ."\n" + .'可调用[QuerySkillGroups](https://help.aliyun.com/zh/aiccs/developer-reference/api-aiccs-2019-10-15-queryskillgroups)接口，查看返回参数的**SkillGroupId**，即技能组ID。', + 'type' => 'integer', + 'format' => 'int64', + 'required' => false, + 'example' => '111', + ], + 'required' => false, + ], + ], + [ + 'name' => 'ExistDepartmentGrouping', + 'in' => 'query', + 'schema' => [ + 'title' => '是否根据部门分组', + 'description' => '是否根据部门分组查询。默认值：**false**。取值：'."\n" + ."\n" + .'- **true**：是。'."\n" + .'- **false**：否。', + 'type' => 'boolean', + 'required' => false, + 'example' => 'false', + ], + ], + [ + 'name' => 'ExistSkillGroupGrouping', + 'in' => 'query', + 'schema' => [ + 'title' => '是否根据技能组分组', + 'description' => '是否根据技能组分组查询。默认值：**false**。取值：'."\n" + ."\n" + .'- **true**：是。'."\n" + .'- **false**：否。', + 'type' => 'boolean', + 'required' => false, + 'example' => 'false', + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'title' => 'Schema of Response', + 'description' => 'Schema of Response', + 'type' => 'object', + 'properties' => [ + 'RequestId' => [ + 'title' => '请求ID，用于跟踪错误原因', + 'description' => '请求ID。', + 'type' => 'string', + 'example' => 'EE338D98-9BD3-4413-B165', + ], + 'Message' => [ + 'title' => '错误描述', + 'description' => '状态码的描述。', + 'type' => 'string', + 'example' => 'successful', + ], + 'Data' => [ + 'title' => 'data', + 'description' => '数据列表。', + 'type' => 'object', + 'properties' => [ + 'TotalNum' => [ + 'title' => '总记录数', + 'description' => '总记录数。', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '4', + ], + 'PageNum' => [ + 'title' => '当前页数', + 'description' => '当前页数。', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '1', + ], + 'PageSize' => [ + 'title' => '页大小', + 'description' => '每页大小。', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '2000', + ], + 'Rows' => [ + 'title' => '信息为list<map>类型的json字符串', + 'description' => '信息为List<Map>类型的JSON字符串。', + 'type' => 'string', + 'example' => '{"tenant_id":"905","tenant_name":"非单元测试化BU","group_id":"-1","group_name":"-1","department_id":"-1","department_name":"-1","current_session_wait_cnt":0,"current_session_service_cnt":0,"date_id":"20210327","maximum_queuing_time":-1}', + ], + ], + ], + 'Code' => [ + 'title' => '错误编码', + 'description' => '请求状态码。返回200代表请求成功。', + 'type' => 'string', + 'example' => '200', + ], + 'Success' => [ + 'title' => '调用接口是否成功', + 'description' => '调用接口是否成功。取值：'."\n" + .'- **true**：成功。'."\n" + .'- **false**：失败。', + 'type' => 'string', + 'example' => 'true', + ], + ], + ], + ], + ], + 'staticInfo' => [ + 'returnType' => 'synchronous', + ], + 'responseDemo' => '[{"type":"json","example":"{\\n \\"RequestId\\": \\"EE338D98-9BD3-4413-B165\\",\\n \\"Message\\": \\"successful\\",\\n \\"Data\\": {\\n \\"TotalNum\\": 4,\\n \\"PageNum\\": 1,\\n \\"PageSize\\": 2000,\\n \\"Rows\\": \\"{\\\\\\"tenant_id\\\\\\":\\\\\\"905\\\\\\",\\\\\\"tenant_name\\\\\\":\\\\\\"非单元测试化BU\\\\\\",\\\\\\"group_id\\\\\\":\\\\\\"-1\\\\\\",\\\\\\"group_name\\\\\\":\\\\\\"-1\\\\\\",\\\\\\"department_id\\\\\\":\\\\\\"-1\\\\\\",\\\\\\"department_name\\\\\\":\\\\\\"-1\\\\\\",\\\\\\"current_session_wait_cnt\\\\\\":0,\\\\\\"current_session_service_cnt\\\\\\":0,\\\\\\"date_id\\\\\\":\\\\\\"20210327\\\\\\",\\\\\\"maximum_queuing_time\\\\\\":-1}\\"\\n },\\n \\"Code\\": \\"200\\",\\n \\"Success\\": \\"true\\"\\n}","errorExample":""},{"type":"xml","example":"<GetQueueInformationResponse>\\n <RequestId>EE338D98-9BD3-4413-B165</RequestId>\\n <Message>xxxx</Message>\\n <Code>200</Code>\\n <Success>true</Success>\\n <Data>\\n <PageNum>1</PageNum>\\n <PageSize>2000</PageSize>\\n <TotalNum>4</TotalNum>\\n <Rows>{\\"tenant_id\\":\\"905\\",\\"tenant_name\\":\\"非单元测试化BU\\",\\"group_id\\":\\"-1\\",\\"group_name\\":\\"-1\\",\\"department_id\\":\\"-1\\",\\"department_name\\":\\"-1\\",\\"current_session_wait_cnt\\":0,\\"current_session_service_cnt\\":0,\\"date_id\\":\\"20210327\\",\\"maximum_queuing_time\\":-1}</Rows>\\n </Data>\\n</GetQueueInformationResponse>","errorExample":""}]', + 'title' => '获取在线监控下技能组纬度队列信息', + 'description' => '- 调用此接口前，请确保您已[开通服务](https://help.aliyun.com/zh/aiccs/user-guide/activate-aiccs?spm=a2c4g.11186623.0.0.38365923RQDwdH)，并[创建实例](https://help.aliyun.com/zh/aiccs/user-guide/create-an-instance?spm=a2c4g.11186623.0.0.8e0b5a2fWNeRUn)。'."\n" + .'- 若您需要填写部门、技能组信息，请参考[请求参数](#api-detail-35)描述中的指引获取。'."\n" + ."\n" + .'### QPS限制'."\n" + .'- 单用户调用频率：100次/秒。'."\n" + .'- API频率：100次/秒。'."\n" + ."\n" + .'> 如果多个用户的总调用超过API频率也会触发流控。', + 'responseParamsDescription' => '返回参数Rows参数说明：'."\n" + ."\n" + .' group_name：技能组名称'."\n" + .' group_id：技能组ID'."\n" + .' department_id：部门ID'."\n" + .' department_name：部门名称'."\n" + .' date_id：日期'."\n" + .' tenant_id：租户ID'."\n" + .' tenant_name：租户名称'."\n" + .' current_session_wait_cnt：排队会员'."\n" + .' current_session_service_cnt：服务中会员'."\n" + .' eventide：事件时间'."\n" + .' fst_assign_time：该队列最早的时间，排队中的分配时间'."\n" + .' ', + ], + 'GetSkillGroupStatusTotal' => [ + 'summary' => '获取热线报表下技能组状态总量。支持实例、时间区间、坐席、部门、技能组分组查询。', + 'methods' => [ + 'get', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + ], + 'operationType' => 'read', + 'deprecated' => false, + 'systemTags' => [ + 'operationType' => 'get', + 'riskType' => 'none', + 'chargeType' => 'free', + 'autoTest' => true, + 'tenantRelevance' => 'publicInformation', + ], + 'parameters' => [ + [ + 'name' => 'InstanceId', + 'in' => 'query', + 'schema' => [ + 'title' => 'AICCS实例ID，在智能联络中心控制台上可以看到', + 'description' => 'AICCS实例ID。'."\n" + .'您可以在[智能联络中心控制台](https://aiccs.console.aliyun.com/overview)左侧导航栏的**实例管理**中获取。', + 'type' => 'string', + 'required' => true, + 'example' => 'ccc_xp_pre-cn-***', + ], + ], + [ + 'name' => 'StartDate', + 'in' => 'query', + 'schema' => [ + 'title' => '开始日期时间戳（毫秒）', + 'description' => '开始日期时间戳。单位：毫秒。', + 'type' => 'integer', + 'format' => 'int64', + 'required' => false, + 'example' => '1615083365000', + ], + ], + [ + 'name' => 'EndDate', + 'in' => 'query', + 'schema' => [ + 'title' => '结束日期时间戳（毫秒）', + 'description' => '结束日期时间戳。单位：毫秒。', + 'type' => 'integer', + 'format' => 'int64', + 'required' => false, + 'example' => '1617761765000', + ], + ], + [ + 'name' => 'PageSize', + 'in' => 'query', + 'schema' => [ + 'title' => '每页大小（默认为10)', + 'description' => '每页大小。取值大于**0**，默认值：**20**。', + 'type' => 'integer', + 'format' => 'int32', + 'required' => false, + 'example' => '20', + ], + ], + [ + 'name' => 'CurrentPage', + 'in' => 'query', + 'schema' => [ + 'title' => '当前页（默认为1）', + 'description' => '当前页。取值大于**0**，默认值：**1**。', + 'type' => 'integer', + 'format' => 'int32', + 'required' => false, + 'example' => '1', + ], + ], + [ + 'name' => 'AgentIds', + 'in' => 'query', + 'style' => 'simple', + 'schema' => [ + 'title' => '坐席id列表', + 'description' => '坐席ID列表。', + 'type' => 'array', + 'items' => [ + 'description' => '坐席ID。'."\n" + ."\n" + .'可调用[GetAgent](https://help.aliyun.com/zh/aiccs/developer-reference/api-aiccs-2019-10-15-getagent)接口，查看返回参数的**AgentId**，即坐席ID。', + 'type' => 'integer', + 'format' => 'int64', + 'required' => false, + 'example' => '111', + ], + 'required' => false, + ], + ], + [ + 'name' => 'DepIds', + 'in' => 'query', + 'style' => 'simple', + 'schema' => [ + 'title' => '部门id列表', + 'description' => '部门ID列表。', + 'type' => 'array', + 'items' => [ + 'description' => '部门ID。'."\n" + ."\n" + .'可调用[GetAllDepartment](https://help.aliyun.com/zh/aiccs/developer-reference/api-aiccs-2019-10-15-getalldepartment)接口，查看返回参数的**DepartmentId**，即部门ID。', + 'type' => 'integer', + 'format' => 'int64', + 'required' => false, + 'example' => '123', + ], + 'required' => false, + ], + ], + [ + 'name' => 'GroupIds', + 'in' => 'query', + 'style' => 'simple', + 'schema' => [ + 'title' => '技能组id列表', + 'description' => '技能组ID列表。', + 'type' => 'array', + 'items' => [ + 'description' => '技能组ID。'."\n" + ."\n" + .'可调用[QuerySkillGroups](https://help.aliyun.com/zh/aiccs/developer-reference/api-aiccs-2019-10-15-queryskillgroups)接口，查看返回参数的**SkillGroupId**，即技能组ID。', + 'type' => 'integer', + 'format' => 'int64', + 'required' => false, + 'example' => '100', + ], + 'required' => false, + ], + ], + [ + 'name' => 'TimeLatitudeType', + 'in' => 'query', + 'schema' => [ + 'title' => '时间纬度类型', + 'description' => '时间纬度类型。取值：'."\n" + ."\n" + .'- **minute**：分钟。'."\n" + .'- **hour**：小时。'."\n" + .'- **day**：天。', + 'type' => 'string', + 'required' => false, + 'example' => 'minute', + ], + ], + [ + 'name' => 'ExistAgentGrouping', + 'in' => 'query', + 'schema' => [ + 'title' => '是否根据坐席分组', + 'description' => '是否根据坐席分组查询。默认值：**false**。取值：'."\n" + ."\n" + .'- **true**：是。'."\n" + .'- **false**：否。', + 'type' => 'boolean', + 'required' => false, + 'example' => 'false', + ], + ], + [ + 'name' => 'ExistDepartmentGrouping', + 'in' => 'query', + 'schema' => [ + 'title' => '是否根据部门分组', + 'description' => '是否根据部门分组查询。默认值：**false**。取值：'."\n" + ."\n" + .'- **true**：是。'."\n" + .'- **false**：否。', + 'type' => 'boolean', + 'required' => false, + 'example' => 'false', + ], + ], + [ + 'name' => 'ExistSkillGroupGrouping', + 'in' => 'query', + 'schema' => [ + 'title' => '是否根据技能组分组', + 'description' => '是否根据技能组分组查询。默认值：**false**。取值：'."\n" + ."\n" + .'- **true**：是。'."\n" + .'- **false**：否。', + 'type' => 'boolean', + 'required' => false, + 'example' => 'false', + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'title' => 'Schema of Response', + 'description' => 'Schema of Response', + 'type' => 'object', + 'properties' => [ + 'RequestId' => [ + 'title' => '请求ID，用于跟踪错误原因', + 'description' => '请求ID。', + 'type' => 'string', + 'example' => 'EE338D98-9BD3-4413-B165', + ], + 'Message' => [ + 'title' => '错误描述', + 'description' => '状态码描述。', + 'type' => 'string', + 'example' => 'successful', + ], + 'Data' => [ + 'title' => 'data', + 'description' => '数据列表。', + 'type' => 'object', + 'properties' => [ + 'TotalNum' => [ + 'title' => '总记录数', + 'description' => '总记录数。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '4', + ], + 'PageNum' => [ + 'title' => '当前页数', + 'description' => '当前页数。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '1', + ], + 'PageSize' => [ + 'title' => '页大小', + 'description' => '每页大小。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '2000', + ], + 'Rows' => [ + 'title' => '信息为list<map>类型的json字符串', + 'description' => '信息为List<Map>类型的JSON字符串。', + 'type' => 'string', + 'example' => '{"minute_id":"-1","call_out_intervene_servicer_cnt":26,"call_out_servicer_cnt":35,"call_out_intervene_60s_cnt":155,"servicer_real_name":"--","call_in_sep_normal_cnt":0,"call_out_intervene_30s_cnt":235,"servicer_id":"-1","tenant_name":"非单元测试化BU","call_out_sep_sat_cnt":1}', + ], + ], + ], + 'Code' => [ + 'title' => '错误编码', + 'description' => '状态码。返回200表示请求成功。', + 'type' => 'string', + 'example' => '200', + ], + 'Success' => [ + 'title' => '接口调用是否成功', + 'description' => '调用接口是否成功。取值：'."\n" + .'- **true**：成功。'."\n" + .'- **false**：失败。'."\n", + 'type' => 'string', + 'example' => 'true', + ], + ], + ], + ], + ], + 'errorCodes' => [ + 500 => [ + [ + 'errorMessage' => 'A system error occurred. Please contact the administrator.', + 'errorCode' => 'SystemError', + ], + ], + ], + 'staticInfo' => [ + 'returnType' => 'synchronous', + ], + 'responseDemo' => '[{"type":"json","example":"{\\n \\"RequestId\\": \\"EE338D98-9BD3-4413-B165\\",\\n \\"Message\\": \\"successful\\",\\n \\"Data\\": {\\n \\"TotalNum\\": 4,\\n \\"PageNum\\": 1,\\n \\"PageSize\\": 2000,\\n \\"Rows\\": \\"{\\\\\\"minute_id\\\\\\":\\\\\\"-1\\\\\\",\\\\\\"call_out_intervene_servicer_cnt\\\\\\":26,\\\\\\"call_out_servicer_cnt\\\\\\":35,\\\\\\"call_out_intervene_60s_cnt\\\\\\":155,\\\\\\"servicer_real_name\\\\\\":\\\\\\"--\\\\\\",\\\\\\"call_in_sep_normal_cnt\\\\\\":0,\\\\\\"call_out_intervene_30s_cnt\\\\\\":235,\\\\\\"servicer_id\\\\\\":\\\\\\"-1\\\\\\",\\\\\\"tenant_name\\\\\\":\\\\\\"非单元测试化BU\\\\\\",\\\\\\"call_out_sep_sat_cnt\\\\\\":1}\\"\\n },\\n \\"Code\\": \\"200\\",\\n \\"Success\\": \\"true\\"\\n}","errorExample":""},{"type":"xml","example":"<GetSkillGroupStatusTotalResponse>\\n<RequestId>EE338D98-9BD3-4413-B165</RequestId>\\n<Message>xxxx</Message>\\n<Code>200</Code>\\n<Success>true</Success>\\n<Data>\\n <PageNum>1</PageNum>\\n <PageSize>2000</PageSize>\\n <TotalNum>4</TotalNum>\\n <Rows>\\n <0>\\n <minute_id>-1</minute_id>\\n <call_out_intervene_servicer_cnt>26</call_out_intervene_servicer_cnt>\\n <call_out_servicer_cnt>35</call_out_servicer_cnt>\\n <call_out_intervene_60s_cnt>155</call_out_intervene_60s_cnt>\\n <servicer_real_name>--</servicer_real_name>\\n <call_in_sep_normal_cnt>0</call_in_sep_normal_cnt>\\n <call_out_intervene_30s_cnt>235</call_out_intervene_30s_cnt>\\n <servicer_id>-1</servicer_id>\\n <tenant_name>非单元测试化BU</tenant_name>\\n <call_out_sep_sat_cnt>1</call_out_sep_sat_cnt>\\n <group_name>-1</group_name>\\n <call_in_sep_sat_cnt>0</call_in_sep_sat_cnt>\\n <inline_cnt>2</inline_cnt>\\n <request_cnt>2</request_cnt>\\n <call_out_ring_len>42885</call_out_ring_len>\\n <call_out_sep_unsat_cnt>0</call_out_sep_unsat_cnt>\\n <servicer_call_out_intervene_cnt>555</servicer_call_out_intervene_cnt>\\n <queue_len>6</queue_len>\\n <servicer_name>--</servicer_name>\\n <call_out_intervene_len>29081</call_out_intervene_len>\\n <servicer_call_out_cnt>1187</servicer_call_out_cnt>\\n <tenant_id>905</tenant_id>\\n <participation>0</participation>\\n <call_out_sep_normal_cnt>0</call_out_sep_normal_cnt>\\n <call_in_unsep_cnt>0</call_in_unsep_cnt>\\n <ready_cnt>2</ready_cnt>\\n <call_out_unsep_cnt>0</call_out_unsep_cnt>\\n <date_id>-1</date_id>\\n <abandonment_rate>0.00%</abandonment_rate>\\n <service_time_len>93</service_time_len>\\n <hour_id>-1</hour_id>\\n <participation_rate>0.00%</participation_rate>\\n <call_out_cnt>1187</call_out_cnt>\\n <call_in_intervene_20s_cnt>2</call_in_intervene_20s_cnt>\\n <ringtime_len>5</ringtime_len>\\n <call_out_intervene_cnt>555</call_out_intervene_cnt>\\n <call_in_intervene_60s_cnt>0</call_in_intervene_60s_cnt>\\n <department_id>-1</department_id>\\n <department_name>-1</department_name>\\n <call_out_all_len>42885</call_out_all_len>\\n <ringqueue_len>1</ringqueue_len>\\n <call_in_intervene_30s_cnt>2</call_in_intervene_30s_cnt>\\n <average_waiting_time>3</average_waiting_time>\\n <group_id>-1</group_id>\\n <sixty_seconds_response_rate>100%</sixty_seconds_response_rate>\\n <reassign_cnt>0</reassign_cnt>\\n <call_in_sep_unsat_cnt>0</call_in_sep_unsat_cnt>\\n <call_out_intervene_20s_cnt>283</call_out_intervene_20s_cnt>\\n <ready_cnt_60s>2</ready_cnt_60s>\\n </0>\\n </Rows>\\n</Data>\\n</GetSkillGroupStatusTotalResponse>","errorExample":""}]', + 'title' => '获取热线报表下技能组状态总量', + 'description' => '- 调用此接口前，请确保您已[开通服务](https://help.aliyun.com/zh/aiccs/user-guide/activate-aiccs?spm=a2c4g.11186623.0.0.38365923RQDwdH)，并[创建实例](https://help.aliyun.com/zh/aiccs/user-guide/create-an-instance?spm=a2c4g.11186623.0.0.8e0b5a2fWNeRUn)。'."\n" + .'- 若您需要填写坐席、部门、技能组信息，请参考[请求参数](#api-detail-35)描述中的指引获取。'."\n" + ."\n" + .'### QPS限制'."\n" + .'- 单用户调用频率：100次/秒。'."\n" + .'- API频率：100次/秒。'."\n" + ."\n" + .'> 如果多个用户的总调用超过API频率也会触发流控。', + 'responseParamsDescription' => '返回参数Rows参数说明：'."\n" + ."\n" + .' date_id：日期 '."\n" + .' hour_id：小时'."\n" + .' minute_id：分钟'."\n" + .' servicer_id：小二ID'."\n" + .' servicer_name：小二名称'."\n" + .' servicer_real_name ：小二姓名'."\n" + .' group_id：技能组ID '."\n" + .' group_name：技能组名称'."\n" + .' department_id：部门ID'."\n" + .' department_name：部门名称'."\n" + .' tenant_id ：租户ID'."\n" + .' tenant_name：租户名称 '."\n" + .' inline_cnt：进线量'."\n" + .' request_cnt：请求量（进行量-重新分配量） '."\n" + .' ready_cnt：接起量 '."\n" + .' reassign_cnt：重新分配量 '."\n" + .' ready_cnt_60s：60秒接起量 '."\n" + .' ringqueue_len ：进入队列到振铃 '."\n" + .' ringtime_len：振铃到接起 '."\n" + .' queue_len：进入队列到接起 '."\n" + .' service_time_len：接起到结束，服务时长'."\n" + .' give_up_len：进入队列到结束，放弃总时长 '."\n" + .' call_out_cnt：外呼量 '."\n" + .' call_out_intervene_cnt：外呼振铃总时长-结束-振铃'."\n" + .' call_out_sep_sat_cnt：呼出-热线评价满意量 '."\n" + .' call_out_sep_normal_cnt：呼出-热线评价一般量'."\n" + .' call_out_sep_unsat_cnt：呼出-热线评价不满意量 '."\n" + .' call_out_unsep_cnt：呼出-热线参评但未评价量 '."\n" + .' call_in_unsep_cnt：呼入-热线参评但未评价量 '."\n" + .' call_in_sep_sat_cnt：呼入-热线评价满意量 '."\n" + .' call_in_sep_normal_cnt：呼入-热线评价一般量 '."\n" + .' call_in_sep_unsat_cnt：呼入-热线评价不满意量 '."\n" + .' call_out_intervene_20s_cnt：呼出-通话>20s的接通量'."\n" + .' call_out_intervene_30s_cnt：呼出-通话>30s的接通量'."\n" + .' call_out_intervene_60s_cnt：呼出-通话>60s的接通量'."\n" + .' call_in_intervene_20s_cnt：呼入-通话>20s的接通量'."\n" + .' call_in_intervene_30s_cnt：呼入-通话>30s的接通量'."\n" + .' call_in_intervene_60s_cnt：呼入-通话>60s的接通量'."\n", + ], + 'GetAgentDetailReport' => [ + 'summary' => '获取热线报表下热线坐席详情汇总数据。支持实例、时间区间、坐席、部门分组查询。', + 'methods' => [ + 'get', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + ], + 'operationType' => 'read', + 'deprecated' => false, + 'systemTags' => [ + 'operationType' => 'get', + 'riskType' => 'none', + 'chargeType' => 'free', + 'autoTest' => true, + 'tenantRelevance' => 'publicInformation', + ], + 'parameters' => [ + [ + 'name' => 'InstanceId', + 'in' => 'query', + 'schema' => [ + 'title' => 'AICCS实例ID，在智能联络中心控制台上可以看到', + 'description' => 'AICCS实例ID。'."\n" + .'您可以在[智能联络中心控制台](https://aiccs.console.aliyun.com/overview)左侧导航栏的**实例管理**中获取。'."\n", + 'type' => 'string', + 'required' => true, + 'example' => 'ccc_xp_pre-cn-***', + ], + ], + [ + 'name' => 'StartDate', + 'in' => 'query', + 'schema' => [ + 'title' => '开始日期时间戳（毫秒）', + 'description' => '开始日期时间戳。单位：毫秒。', + 'type' => 'integer', + 'format' => 'int64', + 'required' => false, + 'example' => '1615083365000', + ], + ], + [ + 'name' => 'EndDate', + 'in' => 'query', + 'schema' => [ + 'title' => '结束日期时间戳（毫秒）', + 'description' => '结束日期时间戳。单位：毫秒。', + 'type' => 'integer', + 'format' => 'int64', + 'required' => false, + 'example' => '1617761765000', + ], + ], + [ + 'name' => 'PageSize', + 'in' => 'query', + 'schema' => [ + 'title' => '每页大小（默认为10)', + 'description' => '每页大小。取值大于**0**，默认值：**20**。', + 'type' => 'integer', + 'format' => 'int32', + 'required' => false, + 'example' => '20', + ], + ], + [ + 'name' => 'CurrentPage', + 'in' => 'query', + 'schema' => [ + 'title' => '当前页（默认为1）', + 'description' => '当前页。取值大于**0**，默认值：**1**。'."\n", + 'type' => 'integer', + 'format' => 'int32', + 'required' => false, + 'example' => '1', + ], + ], + [ + 'name' => 'AgentIds', + 'in' => 'query', + 'style' => 'simple', + 'schema' => [ + 'title' => '坐席id列表', + 'description' => '坐席ID列表。', + 'type' => 'array', + 'items' => [ + 'description' => '坐席ID。'."\n" + ."\n" + .'可调用[GetAgent](https://help.aliyun.com/zh/aiccs/developer-reference/api-aiccs-2019-10-15-getagent)接口，查看返回参数的**AgentId**，即坐席ID。', + 'type' => 'integer', + 'format' => 'int64', + 'required' => false, + 'example' => '111', + ], + 'required' => false, + ], + ], + [ + 'name' => 'DepIds', + 'in' => 'query', + 'style' => 'simple', + 'schema' => [ + 'title' => '部门id列表', + 'description' => '部门ID列表。', + 'type' => 'array', + 'items' => [ + 'description' => '部门ID。'."\n" + ."\n" + .'可调用[GetAllDepartment](https://help.aliyun.com/zh/aiccs/developer-reference/api-aiccs-2019-10-15-getalldepartment)接口，查看返回参数的**DepartmentId**，即部门ID。', + 'type' => 'integer', + 'format' => 'int64', + 'required' => false, + 'example' => '100', + ], + 'required' => false, + ], + ], + [ + 'name' => 'TimeLatitudeType', + 'in' => 'query', + 'schema' => [ + 'title' => '时间纬度类型', + 'description' => '时间纬度类型。取值：'."\n" + ."\n" + .'- **minute**：分钟。'."\n" + .'- **hour**：小时。'."\n" + .'- **day**：天。', + 'type' => 'string', + 'required' => false, + 'example' => 'day', + ], + ], + [ + 'name' => 'ExistAgentGrouping', + 'in' => 'query', + 'schema' => [ + 'title' => '是否根据坐席分组显示', + 'description' => '是否根据坐席分组查询。默认值：**false**。取值：'."\n" + ."\n" + .'- **true**：是。'."\n" + .'- **false**：否。', + 'type' => 'boolean', + 'required' => false, + 'example' => 'false', + ], + ], + [ + 'name' => 'ExistDepartmentGrouping', + 'in' => 'query', + 'schema' => [ + 'title' => '是否根据部门分组显示', + 'description' => '是否根据部门分组查询。默认值：**false**。取值：'."\n" + ."\n" + .'- **true**：是。'."\n" + .'- **false**：否。', + 'type' => 'boolean', + 'required' => false, + 'example' => 'false', + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'title' => 'Schema of Response', + 'description' => 'Schema of Response', + 'type' => 'object', + 'properties' => [ + 'RequestId' => [ + 'title' => '请求ID，用于跟踪错误原因', + 'description' => '请求ID。', + 'type' => 'string', + 'example' => 'EE338D98-9BD3-4413-B165', + ], + 'Message' => [ + 'title' => '错误描述', + 'description' => '状态码描述。', + 'type' => 'string', + 'example' => 'successful', + ], + 'Data' => [ + 'title' => 'data', + 'description' => '数据列表。', + 'type' => 'object', + 'properties' => [ + 'TotalNum' => [ + 'title' => '总记录数', + 'description' => '总记录数。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '4', + ], + 'PageNum' => [ + 'title' => '当前页数', + 'description' => '当前页数。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '1', + ], + 'PageSize' => [ + 'title' => '页大小', + 'description' => '每页大小。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '2000', + ], + 'Rows' => [ + 'title' => '信息为list<map>类型的json字符串', + 'description' => '信息为List<Map>类型的JSON字符串。', + 'type' => 'string', + 'example' => '{"t_wait":379322.0,"hotline_time_outcall_avg":"32.00","n_ringing":0,"t_outbound_40":0.0,"hotline_time_incall_avg":-1,"t_calldialing":0.0,"n_inbound":276,"servicer_id":"-1","call_in_sep_sat_cnt":13,"request_cnt":231,"n_not_ready_99":811,"t_work_outbound":49338.0,"hotline_rate_handle_in_60s":"96%","n_not_ready_login":811,"t_not_ready_login":0.0,"n_work_inbound":176,"}', + ], + ], + ], + 'Code' => [ + 'title' => '错误编码', + 'description' => '状态码。返回200表示请求成功。', + 'type' => 'string', + 'example' => '200', + ], + 'Success' => [ + 'title' => '调用接口是否成功', + 'description' => '调用接口是否成功。取值：'."\n" + .'- **true**：成功。'."\n" + .'- **false**：失败。', + 'type' => 'string', + 'example' => 'true', + ], + ], + ], + ], + ], + 'errorCodes' => [ + 500 => [ + [ + 'errorMessage' => 'A system error occurred. Please contact the administrator.', + 'errorCode' => 'SystemError', + ], + ], + ], + 'staticInfo' => [ + 'returnType' => 'synchronous', + ], + 'responseDemo' => '[{"type":"json","example":"{\\n \\"RequestId\\": \\"EE338D98-9BD3-4413-B165\\",\\n \\"Message\\": \\"successful\\",\\n \\"Data\\": {\\n \\"TotalNum\\": 4,\\n \\"PageNum\\": 1,\\n \\"PageSize\\": 2000,\\n \\"Rows\\": \\"{\\\\\\"t_wait\\\\\\":379322.0,\\\\\\"hotline_time_outcall_avg\\\\\\":\\\\\\"32.00\\\\\\",\\\\\\"n_ringing\\\\\\":0,\\\\\\"t_outbound_40\\\\\\":0.0,\\\\\\"hotline_time_incall_avg\\\\\\":-1,\\\\\\"t_calldialing\\\\\\":0.0,\\\\\\"n_inbound\\\\\\":276,\\\\\\"servicer_id\\\\\\":\\\\\\"-1\\\\\\",\\\\\\"call_in_sep_sat_cnt\\\\\\":13,\\\\\\"request_cnt\\\\\\":231,\\\\\\"n_not_ready_99\\\\\\":811,\\\\\\"t_work_outbound\\\\\\":49338.0,\\\\\\"hotline_rate_handle_in_60s\\\\\\":\\\\\\"96%\\\\\\",\\\\\\"n_not_ready_login\\\\\\":811,\\\\\\"t_not_ready_login\\\\\\":0.0,\\\\\\"n_work_inbound\\\\\\":176,\\\\\\"}\\"\\n },\\n \\"Code\\": \\"200\\",\\n \\"Success\\": \\"true\\"\\n}","errorExample":""},{"type":"xml","example":"<RequestId>EE338D98-9BD3-4413-B165</RequestId>\\n<Message>xxxx</Message>\\n<Code>200</Code>\\n<Success>true</Success>\\n<Data>\\n <PageNum>1</PageNum>\\n <PageSize>2000</PageSize>\\n <TotalNum>4</TotalNum>\\n <Rows>\\n <t_wait>379322</t_wait>\\n <hotline_time_outcall_avg>32.00</hotline_time_outcall_avg>\\n <n_ringing>0</n_ringing>\\n <t_outbound_40>0</t_outbound_40>\\n <hotline_time_incall_avg>-1</hotline_time_incall_avg>\\n <t_calldialing>0</t_calldialing>\\n <n_inbound>276</n_inbound>\\n <servicer_id>-1</servicer_id>\\n <call_in_sep_sat_cnt>13</call_in_sep_sat_cnt>\\n <request_cnt>231</request_cnt>\\n <n_not_ready_99>811</n_not_ready_99>\\n <t_work_outbound>49338</t_work_outbound>\\n <hotline_rate_handle_in_60s>96%</hotline_rate_handle_in_60s>\\n <n_not_ready_login>811</n_not_ready_login>\\n <t_not_ready_login>0</t_not_ready_login>\\n <n_work_inbound>176</n_work_inbound>\\n <n_outbound_40>0</n_outbound_40>\\n <call_out_intervene_len>21210</call_out_intervene_len>\\n <n_dialing>0</n_dialing>\\n <tenant_id>905</tenant_id>\\n <hotline_time_acw_incall>4.91</hotline_time_acw_incall>\\n <t_work_inbound>864</t_work_inbound>\\n <hotline_time_acw_outcall>120.93</hotline_time_acw_outcall>\\n <call_out_sep_normal_cnt>0</call_out_sep_normal_cnt>\\n <t_outbound>20281</t_outbound>\\n <call_out_unsep_cnt>0</call_out_unsep_cnt>\\n <date_id>-1</date_id>\\n <t_login>720474</t_login>\\n <participation_rate>11.92%</participation_rate>\\n <call_in_intervene_20s_cnt>62</call_in_intervene_20s_cnt>\\n <call_out_intervene_cnt>451</call_out_intervene_cnt>\\n <t_inbound_40>0</t_inbound_40>\\n <t_ringing>0</t_ringing>\\n <department_id>-1</department_id>\\n <n_work>641</n_work>\\n <department_name>-1</department_name>\\n <call_out_all_len>33539</call_out_all_len>\\n <t_consult>0</t_consult>\\n <call_in_intervene_30s_cnt>50</call_in_intervene_30s_cnt>\\n 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<ringtime_len>984</ringtime_len>\\n <call_in_intervene_60s_cnt>30</call_in_intervene_60s_cnt>\\n <t_internal_out>0</t_internal_out>\\n <ringqueue_len>3181</ringqueue_len>\\n <n_not_ready_sr>0</n_not_ready_sr>\\n <t_talk>0</t_talk>\\n <t_not_ready_sr>0</t_not_ready_sr>\\n <t_hold>0</t_hold>\\n <reassign_cnt>45</reassign_cnt>\\n <call_out_intervene_20s_cnt>224</call_out_intervene_20s_cnt>\\n <n_outbound>670</n_outbound>\\n <n_talk>0</n_talk>\\n <t_not_ready>5987</t_not_ready>\\n </Rows>\\n</Data>","errorExample":""}]', + 'title' => '获取热线报表下热线坐席详情汇总数据', + 'description' => '- 调用此接口前，请确保您已[开通服务](https://help.aliyun.com/zh/aiccs/user-guide/activate-aiccs?spm=a2c4g.11186623.0.0.38365923RQDwdH)，并[创建实例](https://help.aliyun.com/zh/aiccs/user-guide/create-an-instance?spm=a2c4g.11186623.0.0.8e0b5a2fWNeRUn)。'."\n" + .'- 若您需要填写坐席、部门信息，请参考[请求参数](#api-detail-35)描述中的指引获取。'."\n" + ."\n" + .'### QPS限制'."\n" + .'- 单用户调用频率：100次/秒。'."\n" + .'- API频率：100次/秒。'."\n" + ."\n" + .'> 如果多个用户的总调用超过API频率也会触发流控。', + 'responseParamsDescription' => '返回参数Rows参数说明：'."\n" + ."\n" + .' date_id：日期'."\n" + .' servicer_id：服务小二ID'."\n" + .' servicer_name：小二名称'."\n" + .' servicer_real_name：小二真实姓名'."\n" + .' department_id：部门ID'."\n" + .' department_name：部门名称'."\n" + .' tenant_id：租户ID'."\n" + .' tenant_name：租户名称'."\n" + .' n_consult：咨询处理'."\n" + .' n_consult_made：发起咨询次数'."\n" + .' n_consult_take：接受咨询次数'."\n" + .' n_dialing：拨号次数'."\n" + .' n_hold：保持次数'."\n" + .' n_inbound：呼入次数'."\n" + .' n_internal：内部呼叫量'."\n" + .' n_internal_in：内部呼入呼叫量'."\n" + .' n_internal_out：内部呼出呼叫量'."\n" + .' n_not_ready：小休总次数'."\n" + .' n_not_ready_login：软电话登录小休次数'."\n" + .' n_outbound：呼出电话次数--拨出并且进行通话'."\n" + .' n_ringing：振铃总次数'."\n" + .' n_talk：总通话次数'."\n" + .' n_wait：等待次数'."\n" + .' n_work：总后处理次数（ACW）'."\n" + .' n_work_inbound：总后处理次数-呼入'."\n" + .' n_work_outbound：总后处理次数-呼出'."\n" + .' t_calldialing：拨号总时长'."\n" + .' t_consult：咨询处理时长'."\n" + .' t_consult_made：发起咨询时长'."\n" + .' t_consult_taken：接受咨询次数'."\n" + .' t_hold：呼叫保持时长'."\n" + .' t_inbound：呼入时长'."\n" + .' t_internal：内部呼叫时长'."\n" + .' t_internal_in：内部呼入时长'."\n" + .' t_internal_out：内部呼出时长'."\n" + .' t_login：总登录时长'."\n" + .' t_not_ready_login登录小休时长'."\n" + .' t_outbound：外呼总时长--拨出并且进行通话'."\n" + .' t_ringing：振铃时长'."\n" + .' t_talk：通话总时长'."\n" + .' t_wait：空闲总时长'."\n" + .' t_work话：后处理总时长'."\n" + .' t_work_inbound：话后时长（呼入）'."\n" + .' t_work_outbound：话后时长（呼出）'."\n" + .' t_not_ready：小休总时长'."\n" + .' t_not_ready_1：普通小休时长'."\n" + .' t_not_ready_2：就餐小休时长'."\n" + .' t_not_ready_3：会议小休时长'."\n" + .' t_not_ready_4：辅导小休时长'."\n" + .' t_not_ready_5：培训小休时长'."\n" + .' t_not_ready_99：坐席签入小休时长'."\n" + .' n_not_ready_1：普通小休次数'."\n" + .' n_not_ready_2：就餐小休次数'."\n" + .' n_not_ready_3：会议小休次数'."\n" + .' n_not_ready_4：辅导小休次数'."\n" + .' n_not_ready_5：培训小休次数'."\n" + .' n_not_ready_99：坐席签入小休次数'."\n" + .' n_inbound_40：呼入通话时长大于40s电话量'."\n" + .' t_inbound_40：呼入时长，每个大于40秒的呼入总时长'."\n" + .' n_outbound_40：呼出通话时长大于40s电话量'."\n" + .' t_outbound_40：呼出时长，每个大于40秒的呼入总时长'."\n" + .' n_outbound_dial：呼出拨打量-即外呼拨打就统计'."\n" + .' t_not_ready_sr：小休做工单时长'."\n" + .' n_not_ready_sr：小休做工单次数'."\n" + .' inline_cnt：进线量'."\n" + .' request_cnt：请求量（进行量-重新分配量）'."\n" + .' ready_cnt接起量'."\n" + .' reassign_cnt：重新分配量'."\n" + .' ready_cnt_60s：60秒接起量'."\n" + .' ringqueue_len：进入队列到振铃'."\n" + .' ringtime_len：振铃到接起'."\n" + .' queue_len：进入队列到接起'."\n" + .' service_time_len：接起到结束，服务时长'."\n" + .' give_up_len进入队列到结束，放弃总时长'."\n" + .' call_out_cnt：外呼量'."\n" + .' call_out_intervene_cnt：外呼接通量'."\n" + .' call_out_ring_len：外呼振铃总时长-结束-振铃'."\n" + .' call_out_all_len：外呼总时长-结束-开始'."\n" + .' call_out_intervene_len：外呼接通时长-结束-接起'."\n" + .' call_out_sep_sat_cnt：呼出-热线评价满意量'."\n" + .' call_out_sep_normal_cnt：呼出-热线评价一般量'."\n" + .' call_out_sep_unsat_cnt：呼出-热线评价不满意量'."\n" + .' call_out_unsep_cnt：呼出-热线参评但未评价量'."\n" + .' call_in_unsep_cnt：呼入-热线参评但未评价量'."\n" + .' call_in_sep_sat_cnt：呼入-热线评价满意量'."\n" + .' call_in_sep_normal_cnt：呼入-热线评价一般量'."\n" + .' call_in_sep_unsat_cnt：呼入-热线评价不满意量'."\n" + .' call_out_intervene_20s_cnt：呼出-通话>20s的接通量'."\n" + .' call_out_intervene_30s_cnt：呼出-通话>30s的接通量'."\n" + .' call_out_intervene_60s_cnt：呼出-通话>60s的接通量'."\n" + .' call_in_intervene_20s_cnt：呼入-通话>20s的接通量'."\n" + .' call_in_intervene_30s_cnt：呼入-通话>30s的接通量'."\n" + .' call_in_intervene_60s_cnt：呼入-通话>60s的接通量', + ], + 'GetSkillGroupServiceStatus' => [ + 'summary' => '获取在线报表下技能组服务状态量。', + 'methods' => [ + 'get', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + ], + 'operationType' => 'read', + 'deprecated' => false, + 'systemTags' => [ + 'operationType' => 'get', + 'riskType' => 'none', + 'chargeType' => 'free', + 'autoTest' => true, + 'tenantRelevance' => 'publicInformation', + ], + 'parameters' => [ + [ + 'name' => 'InstanceId', + 'in' => 'query', + 'schema' => [ + 'title' => 'AICCS实例ID，在智能联络中心控制台上可以看到', + 'description' => 'AICCS实例ID。'."\n" + .'您可以在[智能联络中心控制台](https://aiccs.console.aliyun.com/overview)左侧导航栏的**实例管理**中获取。', + 'type' => 'string', + 'required' => true, + 'example' => 'ccc_xp_pre-cn-***', + ], + ], + [ + 'name' => 'StartDate', + 'in' => 'query', + 'schema' => [ + 'title' => '开始日期时间戳（毫秒）', + 'description' => '开始日期时间戳。单位：毫秒。', + 'type' => 'integer', + 'format' => 'int64', + 'required' => false, + 'example' => '1615083365000', + ], + ], + [ + 'name' => 'EndDate', + 'in' => 'query', + 'schema' => [ + 'title' => '结束日期时间戳（毫秒）', + 'description' => '结束日期时间戳。单位：毫秒。', + 'type' => 'integer', + 'format' => 'int64', + 'required' => false, + 'example' => '1617761765000', + ], + ], + [ + 'name' => 'PageSize', + 'in' => 'query', + 'schema' => [ + 'title' => '每页大小（默认为10)', + 'description' => '每页大小。取值大于**0**，默认值：**20**。', + 'type' => 'integer', + 'format' => 'int32', + 'required' => false, + 'example' => '10', + ], + ], + [ + 'name' => 'CurrentPage', + 'in' => 'query', + 'schema' => [ + 'title' => '当前页（默认为1）', + 'description' => '当前页。取值大于**0**，默认值：**1**。', + 'type' => 'integer', + 'format' => 'int32', + 'required' => false, + 'example' => '1', + ], + ], + [ + 'name' => 'AgentIds', + 'in' => 'query', + 'style' => 'simple', + 'schema' => [ + 'title' => '技能组id列表', + 'description' => '坐席ID列表。', + 'type' => 'array', + 'items' => [ + 'description' => '坐席ID。'."\n" + ."\n" + .'可调用[GetAgent](~~2717961~~)接口，查看返回参数的**AgentId**，即坐席ID。', + 'type' => 'integer', + 'format' => 'int64', + 'required' => false, + 'example' => '123', + ], + 'required' => false, + ], + ], + [ + 'name' => 'DepIds', + 'in' => 'query', + 'style' => 'simple', + 'schema' => [ + 'title' => '部门id列表', + 'description' => '部门ID列表。', + 'type' => 'array', + 'items' => [ + 'description' => '部门ID。'."\n" + ."\n" + .'可调用[GetAllDepartment](~~2717975~~)接口，查看返回参数的**DepartmentId**，即部门ID。', + 'type' => 'integer', + 'format' => 'int64', + 'required' => false, + 'example' => '111', + ], + 'required' => false, + ], + ], + [ + 'name' => 'GroupIds', + 'in' => 'query', + 'style' => 'simple', + 'schema' => [ + 'title' => '技能组id列表', + 'description' => '技能组ID列表。', + 'type' => 'array', + 'items' => [ + 'description' => '技能组ID。'."\n" + ."\n" + .'可调用[QuerySkillGroups](~~2717970~~)接口，查看返回参数的**SkillGroupId**，即技能组ID。', + 'type' => 'integer', + 'format' => 'int64', + 'required' => false, + 'example' => '100', + ], + 'required' => false, + ], + ], + [ + 'name' => 'TimeLatitudeType', + 'in' => 'query', + 'schema' => [ + 'title' => '时间纬度类型', + 'description' => '时间纬度类型。取值：'."\n" + .'- **minute**：分钟。'."\n" + .'- **hour**：小时。'."\n" + .'- **day**：天。', + 'type' => 'string', + 'required' => false, + 'example' => 'minute', + ], + ], + [ + 'name' => 'ExistAgentGrouping', + 'in' => 'query', + 'schema' => [ + 'title' => '是否根据技能组分组', + 'description' => '是否根据技能组分组查询。默认值：**false**。取值：'."\n" + ."\n" + .'- **true**：是。'."\n" + .'- **false**：否。', + 'type' => 'boolean', + 'required' => false, + 'example' => 'false', + ], + ], + [ + 'name' => 'ExistDepartmentGrouping', + 'in' => 'query', + 'schema' => [ + 'title' => '是否根据部门分组', + 'description' => '是否根据部门分组查询。默认值：**false**。取值：'."\n" + ."\n" + .'- **true**：是。'."\n" + .'- **false**：否。', + 'type' => 'boolean', + 'required' => false, + 'example' => 'false', + ], + ], + [ + 'name' => 'ExistSkillGroupGrouping', + 'in' => 'query', + 'schema' => [ + 'title' => '是否根据技能组分组', + 'description' => '是否根据技能组分组查询。默认值：**false**。取值：'."\n" + ."\n" + .'- **true**：是。'."\n" + .'- **false**：否。', + 'type' => 'boolean', + 'required' => false, + 'example' => 'false', + ], + ], + [ + 'name' => 'ExistRobotInstanceGrouping', + 'in' => 'query', + 'schema' => [ + 'title' => '是否根据机器实例分组', + 'description' => '是否根据机器实例分组查询。默认值：**false**。取值：'."\n" + ."\n" + .'- **true**：是。'."\n" + .'- **false**：否。', + 'type' => 'boolean', + 'required' => false, + 'example' => 'false', + ], + ], + [ + 'name' => 'ExistChannelInstanceGrouping', + 'in' => 'query', + 'schema' => [ + 'title' => '是否根据渠道实例分组', + 'description' => '是否根据渠道实例分组查询。默认值：**false**。取值：'."\n" + ."\n" + .'- **true**：是。'."\n" + .'- **false**：否。', + 'type' => 'boolean', + 'required' => false, + 'example' => 'false', + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'title' => 'Schema of Response', + 'description' => '返回数据。', + 'type' => 'object', + 'properties' => [ + 'RequestId' => [ + 'title' => '请求ID，用于跟踪错误原因', + 'description' => '请求ID。', + 'type' => 'string', + 'example' => 'EE338D98-9BD3-4413-B165', + ], + 'Message' => [ + 'title' => '错误描述', + 'description' => '状态码描述。', + 'type' => 'string', + 'example' => 'successful', + ], + 'Data' => [ + 'title' => 'data', + 'description' => '数据列表。', + 'type' => 'object', + 'properties' => [ + 'TotalNum' => [ + 'title' => '总记录数', + 'description' => '总记录数。', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '4', + ], + 'PageSize' => [ + 'title' => '页大小', + 'description' => '每页大小。', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '2000', + ], + 'PageNum' => [ + 'title' => '当前页数', + 'description' => '当前页数。', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '1', + ], + 'Rows' => [ + 'title' => '信息为list<map>类型的json字符串', + 'description' => '信息为List<Map>类型的JSON字符串。', + 'type' => 'string', + 'example' => '{"online_40s_transfer_ready_cnt":382,"minute_id":"-1","online_unsatis_cnt":0,"online_simple_cnt":0,"average_queue_time":"0.39","service_pickup":"7752","online_service_time_len":220753,"online_direct_give_up_len":1187,"channel_instance_name":"-1","servicer_id":"-1","tenant_name":"非单元测试化BU","group_name":"-1","online_30s_transfer_ready_cnt":382}', + ], + ], + ], + 'Code' => [ + 'title' => '错误编码', + 'description' => '状态码。返回200表示请求成功。', + 'type' => 'string', + 'example' => '200', + ], + 'Success' => [ + 'title' => '调用接口是否成功', + 'description' => '调用接口是否成功。取值：'."\n" + .'- **true**：成功。'."\n" + .'- **false**：失败。', + 'type' => 'string', + 'example' => 'true', + ], + ], + ], + ], + ], + 'errorCodes' => [ + 500 => [ + [ + 'errorMessage' => 'A system error occurred. Please contact the administrator.', + 'errorCode' => 'SystemError', + ], + ], + ], + 'staticInfo' => [ + 'returnType' => 'synchronous', + ], + 'responseDemo' => '[{"type":"json","example":"{\\n \\"RequestId\\": \\"EE338D98-9BD3-4413-B165\\",\\n \\"Message\\": \\"successful\\",\\n \\"Data\\": {\\n \\"TotalNum\\": 4,\\n \\"PageSize\\": 2000,\\n \\"PageNum\\": 1,\\n \\"Rows\\": \\"{\\\\\\"online_40s_transfer_ready_cnt\\\\\\":382,\\\\\\"minute_id\\\\\\":\\\\\\"-1\\\\\\",\\\\\\"online_unsatis_cnt\\\\\\":0,\\\\\\"online_simple_cnt\\\\\\":0,\\\\\\"average_queue_time\\\\\\":\\\\\\"0.39\\\\\\",\\\\\\"service_pickup\\\\\\":\\\\\\"7752\\\\\\",\\\\\\"online_service_time_len\\\\\\":220753,\\\\\\"online_direct_give_up_len\\\\\\":1187,\\\\\\"channel_instance_name\\\\\\":\\\\\\"-1\\\\\\",\\\\\\"servicer_id\\\\\\":\\\\\\"-1\\\\\\",\\\\\\"tenant_name\\\\\\":\\\\\\"非单元测试化BU\\\\\\",\\\\\\"group_name\\\\\\":\\\\\\"-1\\\\\\",\\\\\\"online_30s_transfer_ready_cnt\\\\\\":382}\\"\\n },\\n \\"Code\\": \\"200\\",\\n \\"Success\\": \\"true\\"\\n}","errorExample":""},{"type":"xml","example":"<GetSkillGroupServiceStatusResponse>\\n<RequestId>EE338D98-9BD3-4413-B165</RequestId>\\n<Message>xxxx</Message>\\n<Code>200</Code>\\n<Success>true</Success>\\n<Data>\\n <Page>1</Page>\\n <PageSize>2000</PageSize>\\n <TotalNum>4</TotalNum>\\n <Rows>\\n <online_40s_transfer_ready_cnt>382</online_40s_transfer_ready_cnt>\\n <minute_id>-1</minute_id>\\n <online_unsatis_cnt>0</online_unsatis_cnt>\\n <online_simple_cnt>0</online_simple_cnt>\\n <average_queue_time>0.39</average_queue_time>\\n <service_pickup>7752</service_pickup>\\n <online_service_time_len>220753</online_service_time_len>\\n <online_direct_give_up_len>1187</online_direct_give_up_len>\\n <channel_instance_name>-1</channel_instance_name>\\n <servicer_id>-1</servicer_id>\\n <tenant_name>非单元测试化BU</tenant_name>\\n <group_name>-1</group_name>\\n <online_30s_transfer_ready_cnt>382</online_30s_transfer_ready_cnt>\\n <online_direct_response_times>551</online_direct_response_times>\\n <online_direct_give_up_cnt>2242</online_direct_give_up_cnt>\\n <channel_instance_id>-1</channel_instance_id>\\n <online_transfer_wait_len>177</online_transfer_wait_len>\\n <servicer_name>马珍4号</servicer_name>\\n <robot_instance_id>-1</robot_instance_id>\\n <tenant_id>905</tenant_id>\\n <participation>2</participation>\\n <_30_seconds_pick_up_rate>75.21%</_30_seconds_pick_up_rate>\\n <online_transfer_response_times>2</online_transfer_response_times>\\n <pickup_rate>75.21%</pickup_rate>\\n <date_id>-1</date_id>\\n <online_20s_transfer_ready_cnt>382</online_20s_transfer_ready_cnt>\\n <online_transfer_give_up_cnt>313</online_transfer_give_up_cnt>\\n <hour_id>-1</hour_id>\\n <online_10s_transfer_ready_cnt>382</online_10s_transfer_ready_cnt>\\n <online_direct_request_cnt>9612</online_direct_request_cnt>\\n <online_60s_transfer_ready_cnt>382</online_60s_transfer_ready_cnt>\\n <service_request_volume>10307</service_request_volume>\\n <robot_instance_name>-1</robot_instance_name>\\n <participation_rate>0.00%</participation_rate>\\n <online_direct_ready_cnt>7370</online_direct_ready_cnt>\\n <online_transfer_out_cnt>695</online_transfer_out_cnt>\\n <online_transfer_in_give_up_cnt>313</online_transfer_in_give_up_cnt>\\n <online_transfer_response_len>9</online_transfer_response_len>\\n <online_20s_direct_ready_cnt>7370</online_20s_direct_ready_cnt>\\n <online_30s_direct_ready_cnt>7370</online_30s_direct_ready_cnt>\\n <_30_seconds_to_pick_up>7752</_30_seconds_to_pick_up>\\n <online_10s_direct_ready_cnt>7367</online_10s_direct_ready_cnt>\\n <online_direct_wait_len>3852</online_direct_wait_len>\\n <department_id>-1</department_id>\\n <department_name>-1</department_name>\\n <satisfaction>-1</satisfaction>\\n <online_transfer_ready_cnt>382</online_transfer_ready_cnt>\\n <online_transfer_give_up_len>3907</online_transfer_give_up_len>\\n <average_response_time>4.84</average_response_time>\\n <online_direct_response_len>2667</online_direct_response_len>\\n <group_id>-1</group_id>\\n <online_transfer_request_cnt>695</online_transfer_request_cnt>\\n <give_up>2555</give_up>\\n <online_satis_cnt>2</online_satis_cnt>\\n <online_60s_direct_ready_cnt>7370</online_60s_direct_ready_cnt>\\n <online_40s_direct_ready_cnt>7370</online_40s_direct_ready_cnt>\\n <average_abandon_time>0.49</average_abandon_time>\\n </Rows>\\n</Data>\\n</GetSkillGroupServiceStatusResponse>","errorExample":""}]', + 'title' => '获取在线报表下技能组服务状态量', + 'description' => '### QPS限制'."\n" + .'- 单用户调用频率：100次/秒。'."\n" + .'- API频率：100次/秒。'."\n" + ."\n" + .'> 如果多个用户的总调用超过API频率也会触发流控。', + 'responseParamsDescription' => '返回参数Rows参数说明：'."\n" + ."\n" + .' date_id：日期'."\n" + .' hour_id：小时'."\n" + .' minute_id：分钟-5分钟，如：05，10，00，15'."\n" + .' servicer_id：小二ID'."\n" + .' servicer_name：小二名称'."\n" + .' group_id：技能组ID'."\n" + .' group_name：技能组名称'."\n" + .' department_id：部门ID'."\n" + .' department_name：部门名称'."\n" + .' tenant_id：租户ID'."\n" + .' tenant_name：租户名称'."\n" + .' robot_instance_id：机器人ID'."\n" + .' robot_instance_name：机器人名称'."\n" + .' channel_instance_id：渠道实例ID'."\n" + .' channel_instance_name：渠道实例名称'."\n" + .' online_direct_request_cnt：用户直接请求的服务量（直连）'."\n" + .' online_transfer_request_cnt：被转入的用户服务请求量'."\n" + .' online_direct_ready_cnt：用户直接接起的服务量（直连）'."\n" + .' online_transfer_ready_cnt：被转入的用户接起服务量'."\n" + .' online_transfer_in_give_up_cnt：转交后用户放弃量（未接起量）'."\n" + .' online_transfer_out_cnt：转出的总量（建议通过产品上落标记动作直接取数）'."\n" + .' online_direct_give_up_cnt：放弃量（直连）直接请求放弃的量'."\n" + .' online_transfer_give_up_cnt：放弃量（转入）转入后放弃的量'."\n" + .' online_10s_direct_ready_cnt：10秒接起量（直连）'."\n" + .' online_10s_transfer_ready_cnt：10秒接起量（转入）'."\n" + .' online_20s_direct_ready_cnt：20秒接起量（直连）'."\n" + .' online_20s_transfer_ready_cnt：20秒接起量（转入）'."\n" + .' online_30s_direct_ready_cnt：30秒接起量（直连）'."\n" + .' online_30s_transfer_ready_cnt：30秒接起量（转入）'."\n" + .' online_40s_direct_ready_cnt：40秒接起量（直连）'."\n" + .' online_40s_transfer_ready_cnt：40秒接起量（转入）'."\n" + .' online_60s_direct_ready_cnt：60秒接起量（直连）'."\n" + .' online_60s_transfer_ready_cnt：60秒接起量（转入）'."\n" + .' online_service_time_len：服务总时长对应技能组中，小二开始服务的时间到小二服务结束时间（如果发生转交，服务结束时间＝转交时间）'."\n" + .' online_direct_wait_len：等待总时长（直连）直连接起量的进入队列到接起待时长'."\n" + .' online_transfer_wait_len：等待总时长（转入）转入接起量的进入队列到接起待时长'."\n" + .' online_direct_give_up_len：放弃总时长（直连）直连接起量的进入队列到放弃时长'."\n" + .' online_transfer_give_up_len：放弃总时长（转入）转入接起量的进入队列到放弃的时长（如果有放弃的，其时长算在最后一个目标技能组）'."\n" + .' online_direct_response_len：响应时长（直连）会员发出对话到小二回复的平均间隔时长'."\n" + .' online_transfer_response_len：响应时长（转入）会员发出对话到小二回复的平均间隔时长'."\n" + .' online_direct_response_times：响应次数（直连）会员发出对话到小二回复的间隔次数'."\n" + .' online_transfer_response_times：响应次数（转入）会员发出对话到小二回复的间隔次数'."\n" + .' online_satis_cnt：满意数-touch的评价'."\n" + .' online_simple_cnt：一般数-touch的评价'."\n" + .' online_unsatis_cnt：不满意数-touch的评价', + ], + 'GetAgentServiceStatus' => [ + 'summary' => '获取在线报表下坐席服务状态量。支持实例、时间区间、坐席、部门分组查询。', + 'methods' => [ + 'get', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + ], + 'operationType' => 'read', + 'deprecated' => false, + 'systemTags' => [ + 'operationType' => 'get', + 'riskType' => 'none', + 'chargeType' => 'free', + 'autoTest' => true, + 'tenantRelevance' => 'publicInformation', + ], + 'parameters' => [ + [ + 'name' => 'InstanceId', + 'in' => 'query', + 'schema' => [ + 'title' => 'AICCS实例ID，在智能联络中心控制台上可以看到', + 'description' => 'AICCS实例ID。'."\n" + .'您可以在[智能联络中心控制台](https://aiccs.console.aliyun.com/overview)左侧导航栏的**实例管理**中获取。', + 'type' => 'string', + 'required' => true, + 'example' => 'ccc_xp_pre-cn-***', + ], + ], + [ + 'name' => 'StartDate', + 'in' => 'query', + 'schema' => [ + 'title' => '开始日期时间戳（毫秒）', + 'description' => '开始时间戳。单位：毫秒。', + 'type' => 'integer', + 'format' => 'int64', + 'required' => false, + 'example' => '1615083365000', + ], + ], + [ + 'name' => 'EndDate', + 'in' => 'query', + 'schema' => [ + 'title' => '结束日期时间戳（毫秒）', + 'description' => '结束时间戳。单位：毫秒。', + 'type' => 'integer', + 'format' => 'int64', + 'required' => false, + 'example' => '1617761765000', + ], + ], + [ + 'name' => 'PageSize', + 'in' => 'query', + 'schema' => [ + 'title' => '每页大小（默认为10)', + 'description' => '每页大小。取值大于**0**，默认值：**20**。', + 'type' => 'integer', + 'format' => 'int32', + 'required' => false, + 'example' => '20', + ], + ], + [ + 'name' => 'CurrentPage', + 'in' => 'query', + 'schema' => [ + 'title' => '当前页（默认为1）', + 'description' => '当前页。取值大于**0**，默认值：**1**。', + 'type' => 'integer', + 'format' => 'int32', + 'required' => false, + 'example' => '1', + ], + ], + [ + 'name' => 'AgentIds', + 'in' => 'query', + 'style' => 'simple', + 'schema' => [ + 'title' => '坐席id列表', + 'description' => '坐席ID列表。', + 'type' => 'array', + 'items' => [ + 'description' => '坐席ID。'."\n" + ."\n" + .'可调用[GetAgent](https://help.aliyun.com/zh/aiccs/developer-reference/api-aiccs-2019-10-15-getagent)接口，查看返回参数的**AgentId**，即坐席ID。', + 'type' => 'integer', + 'format' => 'int64', + 'required' => false, + 'example' => '111', + ], + 'required' => false, + ], + ], + [ + 'name' => 'DepIds', + 'in' => 'query', + 'style' => 'simple', + 'schema' => [ + 'title' => '部门id列表', + 'description' => '部门ID列表。', + 'type' => 'array', + 'items' => [ + 'description' => '部门ID。'."\n" + ."\n" + .'可调用[GetAllDepartment](https://help.aliyun.com/zh/aiccs/developer-reference/api-aiccs-2019-10-15-getalldepartment)接口，查看返回参数的**DepartmentId**，即部门ID。', + 'type' => 'integer', + 'format' => 'int64', + 'required' => false, + 'example' => '123', + ], + 'required' => false, + ], + ], + [ + 'name' => 'TimeLatitudeType', + 'in' => 'query', + 'schema' => [ + 'title' => '时间纬度类型', + 'description' => '时间纬度类型。取值：'."\n" + ."\n" + .'- **minute**：分钟。'."\n" + .'- **hour**：小时。'."\n" + .'- **day**：天。', + 'type' => 'string', + 'required' => false, + 'example' => 'minute', + ], + ], + [ + 'name' => 'ExistDepartmentGrouping', + 'in' => 'query', + 'schema' => [ + 'title' => '是否根据部门分组', + 'description' => '是否根据部门分组查询。默认值：**false**。取值：'."\n" + ."\n" + .'- **true**：是。'."\n" + .'- **false**：否。', + 'type' => 'boolean', + 'required' => false, + 'example' => 'true', + ], + ], + [ + 'name' => 'ExistAgentGrouping', + 'in' => 'query', + 'schema' => [ + 'title' => '是否根据坐席分组', + 'description' => '是否根据坐席分组查询。默认值：**false**。取值：'."\n" + ."\n" + .'- **true**：是。'."\n" + .'- **false**：否。', + 'type' => 'boolean', + 'required' => false, + 'example' => 'true', + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'title' => 'result', + 'description' => 'result', + 'type' => 'object', + 'properties' => [ + 'Message' => [ + 'title' => '错误描述', + 'description' => '状态码描述。', + 'type' => 'string', + 'example' => 'successful', + ], + 'RequestId' => [ + 'title' => '请求ID，用于跟踪错误原因', + 'description' => '请求ID。', + 'type' => 'string', + 'example' => 'EE338D98-9BD3-4413-B165', + ], + 'Data' => [ + 'title' => 'data', + 'description' => '数据列表。', + 'type' => 'object', + 'properties' => [ + 'TotalNum' => [ + 'title' => '总记录数', + 'description' => '总记录数。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '4', + ], + 'PageNum' => [ + 'title' => '当前页数', + 'description' => '当前页数。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '1', + ], + 'PageSize' => [ + 'title' => '页大小', + 'description' => '每页大小。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '2000', + ], + 'Rows' => [ + 'title' => '信息为list<map>类型的json字符串', + 'description' => '信息为List<Map>类型的JSON字符串。', + 'type' => 'string', + 'example' => '{"online_40s_transfer_ready_cnt":81,"minute_id":"-1","online_unsatis_cnt":0,"online_simple_cnt":0,"average_queue_time":-1,"service_pickup":"2086","total_waiting_time":"981","online_service_time_len":58208,"online_direct_give_up_len":0,"break_ratio":"2%"}', + ], + ], + ], + 'Code' => [ + 'title' => '错误编码', + 'description' => '状态码。返回200表示请求成功。', + 'type' => 'string', + 'example' => '200', + ], + 'Success' => [ + 'title' => '调用接口是否成功', + 'description' => '调用接口是否成功。取值：'."\n" + .'- **true**：成功。'."\n" + .'- **false**：失败。', + 'type' => 'boolean', + 'example' => 'true', + ], + ], + ], + ], + ], + 'errorCodes' => [ + 500 => [ + [ + 'errorMessage' => 'A system error occurred. Please contact the administrator.', + 'errorCode' => 'SystemError', + ], + ], + ], + 'staticInfo' => [ + 'returnType' => 'synchronous', + ], + 'responseDemo' => '[{"type":"json","example":"{\\n \\"Message\\": \\"successful\\",\\n \\"RequestId\\": \\"EE338D98-9BD3-4413-B165\\",\\n \\"Data\\": {\\n \\"TotalNum\\": 4,\\n \\"PageNum\\": 1,\\n \\"PageSize\\": 2000,\\n \\"Rows\\": \\"{\\\\\\"online_40s_transfer_ready_cnt\\\\\\":81,\\\\\\"minute_id\\\\\\":\\\\\\"-1\\\\\\",\\\\\\"online_unsatis_cnt\\\\\\":0,\\\\\\"online_simple_cnt\\\\\\":0,\\\\\\"average_queue_time\\\\\\":-1,\\\\\\"service_pickup\\\\\\":\\\\\\"2086\\\\\\",\\\\\\"total_waiting_time\\\\\\":\\\\\\"981\\\\\\",\\\\\\"online_service_time_len\\\\\\":58208,\\\\\\"online_direct_give_up_len\\\\\\":0,\\\\\\"break_ratio\\\\\\":\\\\\\"2%\\\\\\"}\\"\\n },\\n \\"Code\\": \\"200\\",\\n \\"Success\\": true\\n}","errorExample":""},{"type":"xml","example":"<GetAgentServiceStatusResponse>\\n<Message>xxxx</Message>\\n<RequestId>EE338D98-9BD3-4413-B165</RequestId>\\n<Data>\\n <PageNum>1</PageNum>\\n <PageSize>2000</PageSize>\\n <TotalNum>4</TotalNum>\\n <Rows>\\n <0>\\n <online_40s_transfer_ready_cnt>81</online_40s_transfer_ready_cnt>\\n <minute_id>-1</minute_id>\\n <online_unsatis_cnt>0</online_unsatis_cnt>\\n <online_simple_cnt>0</online_simple_cnt>\\n <average_queue_time>-1</average_queue_time>\\n <service_pickup>2086</service_pickup>\\n <total_waiting_time>981</total_waiting_time>\\n <online_service_time_len>58208</online_service_time_len>\\n <online_direct_give_up_len>0</online_direct_give_up_len>\\n <break_ratio>2%</break_ratio>\\n <servicer_real_name>--</servicer_real_name>\\n <att>27.90</att>\\n <servicer_id>-1</servicer_id>\\n <tenant_name>非单元测试化BU</tenant_name>\\n <online_30s_transfer_ready_cnt>81</online_30s_transfer_ready_cnt>\\n <online_direct_response_times>119</online_direct_response_times>\\n <online_direct_give_up_cnt>0</online_direct_give_up_cnt>\\n <online_transfer_wait_len>33</online_transfer_wait_len>\\n <servicer_name>--</servicer_name>\\n <tenant_id>905</tenant_id>\\n <participation>1</participation>\\n <_30_seconds_pick_up_rate>-1</_30_seconds_pick_up_rate>\\n <online_transfer_response_times>0</online_transfer_response_times>\\n <pickup_rate>-1</pickup_rate>\\n <date_id>-1</date_id>\\n <t_login>17605</t_login>\\n <online_20s_transfer_ready_cnt>81</online_20s_transfer_ready_cnt>\\n <online_transfer_give_up_cnt>0</online_transfer_give_up_cnt>\\n <hour_id>-1</hour_id>\\n <online_10s_transfer_ready_cnt>81</online_10s_transfer_ready_cnt>\\n <online_60s_transfer_ready_cnt>81</online_60s_transfer_ready_cnt>\\n <participation_rate>0.00%</participation_rate>\\n <online_direct_ready_cnt>2005</online_direct_ready_cnt>\\n <online_transfer_out_cnt>151</online_transfer_out_cnt>\\n <t_rest>305</t_rest>\\n <online_transfer_in_give_up_cnt>0</online_transfer_in_give_up_cnt>\\n <online_transfer_response_len>0</online_transfer_response_len>\\n <online_20s_direct_ready_cnt>2005</online_20s_direct_ready_cnt>\\n <online_30s_direct_ready_cnt>2005</online_30s_direct_ready_cnt>\\n <_30_seconds_to_pick_up>2086</_30_seconds_to_pick_up>\\n <online_10s_direct_ready_cnt>2004</online_10s_direct_ready_cnt>\\n <online_direct_wait_len>948</online_direct_wait_len>\\n <department_id>-1</department_id>\\n <department_name>-1</department_name>\\n <satisfaction>-1</satisfaction>\\n <online_transfer_ready_cnt>81</online_transfer_ready_cnt>\\n <online_transfer_give_up_len>0</online_transfer_give_up_len>\\n <average_response_time>5.76</average_response_time>\\n <online_direct_response_len>685</online_direct_response_len>\\n <give_up>-1</give_up>\\n <online_satis_cnt>1</online_satis_cnt>\\n <online_60s_direct_ready_cnt>2005</online_60s_direct_ready_cnt>\\n <CPH>426.56</CPH>\\n <online_40s_direct_ready_cnt>2005</online_40s_direct_ready_cnt>\\n <average_abandon_time>-1</average_abandon_time>\\n </0>\\n </Rows>\\n</Data>\\n<Code>200</Code>\\n<Success>true</Success>\\n</GetAgentServiceStatusResponse>","errorExample":""}]', + 'title' => '获取在线报表下坐席服务状态量', + 'description' => '- 调用此接口前，请确保您已[开通服务](https://help.aliyun.com/zh/aiccs/user-guide/activate-aiccs?spm=a2c4g.11186623.0.0.38365923RQDwdH)，并[创建实例](https://help.aliyun.com/zh/aiccs/user-guide/create-an-instance?spm=a2c4g.11186623.0.0.8e0b5a2fWNeRUn)。'."\n" + .'- 若您需要填写坐席、部门信息，请参考[请求参数](#api-detail-35)描述中的指引获取。'."\n" + ."\n" + .'### QPS限制'."\n" + .'- 单用户调用频率：100次/秒。'."\n" + .'- API频率：100次/秒。'."\n" + ."\n" + .'> 如果多个用户的总调用超过API频率也会触发流控。', + 'responseParamsDescription' => '返回参数Rows参数说明：'."\n" + ."\n" + .' date_id：日期'."\n" + .' hour_id：小时'."\n" + .' minute_id：分钟-5分钟，如：05，10，00，15'."\n" + .' servicer_id：小二ID'."\n" + .' servicer_name：小二名称'."\n" + .' servicer_real_name：小二真实名称'."\n" + .' department_id：部门ID'."\n" + .' department_name：部门名称'."\n" + .' tenant_id：租户ID'."\n" + .' tenant_name：租户名称'."\n" + .' online_direct_ready_cnt：用户直接接起的服务量（直连）'."\n" + .' online_transfer_ready_cnt：被转入的用户接起服务量'."\n" + .' online_transfer_in_give_up_cnt：转交后用户放弃量（未接起量）'."\n" + .' online_transfer_out_cnt：转出的总量（建议通过产品上落标记动作直接取数）'."\n" + .' online_direct_give_up_cnt：放弃量（直连）直接请求放弃的量'."\n" + .' online_transfer_give_up_cnt：放弃量（转入）转入后放弃的量'."\n" + .' online_10s_direct_ready_cnt：10秒接起量（直连）'."\n" + .' online_10s_transfer_ready_cnt：10秒接起量（转入）'."\n" + .' online_20s_direct_ready_cnt：20秒接起量（直连）'."\n" + .' online_20s_transfer_ready_cnt：20秒接起量（转入）'."\n" + .' online_30s_direct_ready_cnt：30秒接起量（直连）'."\n" + .' online_30s_transfer_ready_cnt：30秒接起量（转入）'."\n" + .' online_40s_direct_ready_cn：40秒接起量（直连）'."\n" + .' online_40s_transfer_ready_cnt：40秒接起量（转入）'."\n" + .' online_60s_direct_ready_cnt：60秒接起量（直连）'."\n" + .' online_60s_transfer_ready_cnt：60秒接起量（转入）'."\n" + .' online_service_time_len：服务总时长对应技能组中，小二开始服务的时间到小二服务结束时间（如果发生转交，服务结束时间＝转交时间）'."\n" + .' online_direct_wait_len：等待总时长（直连）直连接起量的进入队列到接起待时长'."\n" + .' online_transfer_wait_len：等待总时长（转入）转入接起量的进入队列到接起待时长'."\n" + .' online_direct_give_up_len：放弃总时长（直连）直连接起量的进入队列到放弃时长'."\n" + .' online_transfer_give_up_len：放弃总时长（转入）转入接起量的进入队列到放弃的时长（如果有放弃的，其时长算在最后一个目标技能组）'."\n" + .' online_direct_response_len：响应时长（直连）会员发出对话到小二回复的平均间隔时长'."\n" + .' online_transfer_response_len：响应时长（转入）会员发出对话到小二回复的平均间隔时长'."\n" + .' online_direct_response_times：响应次数（直连）会员发出对话到小二回复的间隔次数'."\n" + .' online_transfer_response_times：响应次数（转入）会员发出对话到小二回复的间隔次数'."\n" + .' online_satis_cnt：满意数-touch的评价'."\n" + .' online_simple_cnt：一般数-touch的评价'."\n" + .' online_unsatis_cnt：不满意数-touch的评价'."\n" + .' t_login：总登录时长'."\n" + .' t_rest：小休总时长', + ], + 'CreateAgent' => [ + 'methods' => [ + 'post', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + [ + 'BearerToken' => [], + ], + ], + 'operationType' => 'write', + 'deprecated' => false, + 'systemTags' => [ + 'operationType' => 'create', + 'riskType' => 'none', + 'chargeType' => 'free', + 'abilityTreeCode' => '15515', + 'abilityTreeNodes' => [ + 'FEATUREaiccsDTMAFT', + ], + 'autoTest' => true, + 'tenantRelevance' => 'publicInformation', + ], + 'parameters' => [ + [ + 'name' => 'ClientToken', + 'in' => 'formData', + 'schema' => [ + 'title' => 'js sdk中自动生成的鉴权token', + 'description' => '客户请求唯一ID。用于幂等校验，可以用UUID生成。', + 'type' => 'string', + 'required' => false, + 'example' => '46c1341e-2648-447a-9b11-70b6a298d94d', + ], + ], + [ + 'name' => 'InstanceId', + 'in' => 'formData', + 'schema' => [ + 'description' => 'AICCS实例ID。'."\n" + .'您可以在[智能联络中心控制台](https://aiccs.console.aliyun.com/overview)左侧导航栏的<b>实例管理</b>中获取。', + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + 'example' => 'ccc_xp_pre-cn-***', + ], + ], + [ + 'name' => 'AccountName', + 'in' => 'formData', + 'schema' => [ + 'description' => '坐席账号名称，即账号注册时填写的手机或邮箱。实例内唯一。', + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + 'example' => '[email protected]', + ], + ], + [ + 'name' => 'DisplayName', + 'in' => 'formData', + 'schema' => [ + 'description' => '坐席对外显示名称。', + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + 'example' => 'XX测试', + ], + ], + [ + 'name' => 'SkillGroupId', + 'in' => 'formData', + 'style' => 'flat', + 'schema' => [ + 'description' => '坐席所属技能组ID。', + 'type' => 'array', + 'format' => 'int64', + 'items' => [ + 'description' => '技能组ID。'."\n" + ."\n" + .'可调用[QuerySkillGroups](https://help.aliyun.com/zh/aiccs/developer-reference/api-aiccs-2019-10-15-queryskillgroups)接口，查看返回参数的**SkillGroupId**，即技能组ID。', + 'type' => 'integer', + 'format' => 'int64', + 'required' => false, + 'example' => '1234****', + ], + 'required' => false, + 'maxItems' => 200, + ], + ], + [ + 'name' => 'SkillGroupIdList', + 'in' => 'formData', + 'style' => 'flat', + 'schema' => [ + 'description' => '坐席所属技能组ID列表。', + 'type' => 'array', + 'format' => 'int64', + 'items' => [ + 'description' => '技能组ID列表。'."\n" + ."\n" + .'可调用[QuerySkillGroups](https://help.aliyun.com/zh/aiccs/developer-reference/api-aiccs-2019-10-15-queryskillgroups)接口，查看返回参数的**SkillGroupId**，即技能组ID。', + 'type' => 'integer', + 'format' => 'int64', + 'required' => false, + 'example' => '1223****,1456****', + ], + 'required' => false, + 'maxItems' => 200, + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'description' => '返回数据。', + 'type' => 'object', + 'properties' => [ + 'Message' => [ + 'description' => '状态码描述。', + 'type' => 'string', + 'example' => 'successful', + ], + 'RequestId' => [ + 'description' => '请求ID。', + 'type' => 'string', + 'example' => 'EE338D98-9BD3-4413-B165', + ], + 'HttpStatusCode' => [ + 'description' => 'HTTP状态码。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '200', + ], + 'Data' => [ + 'description' => '坐席ID。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '2578****', + ], + 'Code' => [ + 'description' => '状态码。返回Success表示请求成功。', + 'type' => 'string', + 'example' => 'Success', + ], + 'Success' => [ + 'description' => '调用接口是否成功。取值：'."\n" + .'- **true**：成功。'."\n" + .'- **false**：失败。', + 'type' => 'boolean', + 'example' => 'true', + ], + ], + ], + ], + ], + 'errorCodes' => [ + 500 => [ + [ + 'errorCode' => 'NoSkillGroupSetFound', + 'errorMessage' => 'The specified skill group set does not exist.', + ], + [ + 'errorCode' => 'NoTenantFound', + 'errorMessage' => 'The specified tenant does not exist.', + ], + [ + 'errorCode' => 'SystemError', + 'errorMessage' => 'A system error occurred. Please contact the administrator.', + ], + ], + ], + 'staticInfo' => [ + 'returnType' => 'synchronous', + ], + 'responseDemo' => '[{"type":"json","example":"{\\n \\"Message\\": \\"successful\\",\\n \\"RequestId\\": \\"EE338D98-9BD3-4413-B165\\",\\n \\"HttpStatusCode\\": 200,\\n \\"Data\\": 0,\\n \\"Code\\": \\"Success\\",\\n \\"Success\\": true\\n}","errorExample":""},{"type":"xml","example":"<CreateAgentResponse>\\n <Message>OK</Message>\\n <RequestId>EE338D98-9BD3-4413-B165</RequestId>\\n <Code>Success</Code>\\n <Success>true</Success>\\n <HttpStatusCode>200</HttpStatusCode>\\n</CreateAgentResponse>","errorExample":""}]', + 'title' => '创建坐席', + 'summary' => '创建悉犀客服工作台坐席账号，并返回坐席ID。', + 'description' => '- 调用此接口前，请确保您已[开通服务](https://help.aliyun.com/zh/aiccs/user-guide/activate-aiccs?spm=a2c4g.11186623.0.0.38365923RQDwdH)，并[创建实例](https://help.aliyun.com/zh/aiccs/user-guide/create-an-instance?spm=a2c4g.11186623.0.0.8e0b5a2fWNeRUn)。'."\n" + .'- 若您需要填写技能组信息，请参考[请求参数](#api-detail-35)描述中的指引获取。'."\n" + .'- 您可以调用[DeleteAgent](https://help.aliyun.com/zh/aiccs/developer-reference/api-aiccs-2019-10-15-deleteagent)删除坐席，或者调用[UpdateAgent](https://help.aliyun.com/zh/aiccs/developer-reference/api-aiccs-2019-10-15-updateagent)更新坐席数据对坐席进行管理。'."\n" + ."\n" + .'### QPS限制'."\n" + .'- 单用户调用频率：不限流。'."\n" + .'- API频率：100次/秒。'."\n" + ."\n" + .'> 如果多个用户的总调用超过API频率也会触发流控。', + ], + 'DeleteAgent' => [ + 'summary' => '根据实例ID及坐席账号名称，删除悉犀客服工作台坐席账号。', + 'methods' => [ + 'delete', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + [ + 'BearerToken' => [], + ], + ], + 'operationType' => 'write', + 'deprecated' => false, + 'systemTags' => [ + 'operationType' => 'delete', + 'riskType' => 'none', + 'chargeType' => 'free', + 'abilityTreeCode' => '15536', + 'abilityTreeNodes' => [ + 'FEATUREaiccsTY5M4L', + ], + 'autoTest' => true, + 'tenantRelevance' => 'publicInformation', + ], + 'parameters' => [ + [ + 'name' => 'ClientToken', + 'in' => 'query', + 'schema' => [ + 'title' => 'js sdk中自动生成的鉴权token', + 'description' => '客户请求唯一ID。用于幂等校验，可以用UUID生成。', + 'type' => 'string', + 'required' => false, + 'example' => '46c1341e-2648-447a-9b11-70b6a298****', + ], + ], + [ + 'name' => 'InstanceId', + 'in' => 'query', + 'schema' => [ + 'description' => 'AICCS实例ID。'."\n" + .'您可以在[智能联络中心控制台](https://aiccs.console.aliyun.com/overview)左侧导航栏的<b>实例管理</b>中获取。', + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + 'example' => 'ccc_xp_pre-cn-***', + ], + ], + [ + 'name' => 'AccountName', + 'in' => 'query', + 'schema' => [ + 'description' => '坐席账号名称，即账号注册时填写的手机或邮箱。实例内唯一。', + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + 'example' => '[email protected]', + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'description' => 'result', + 'type' => 'object', + 'properties' => [ + 'Message' => [ + 'description' => '状态码描述。', + 'type' => 'string', + 'example' => 'OK', + ], + 'RequestId' => [ + 'description' => '请求ID。', + 'type' => 'string', + 'example' => 'EE338D98-9BD3-4413-B165', + ], + 'HttpStatusCode' => [ + 'description' => 'HTTP状态码。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '200', + ], + 'Code' => [ + 'description' => '状态码。返回Success表示请求成功。', + 'type' => 'string', + 'example' => 'Success', + ], + 'Success' => [ + 'description' => '调用接口是否成功。取值：'."\n" + .'- **true**：成功。'."\n" + .'- **false**：失败。', + 'type' => 'boolean', + 'example' => 'true', + ], + ], + ], + ], + ], + 'errorCodes' => [ + 500 => [ + [ + 'errorCode' => 'NoAgentFound', + 'errorMessage' => 'The specified agent does not exist.', + ], + [ + 'errorCode' => 'NoTenantFound', + 'errorMessage' => 'The specified tenant does not exist.', + ], + [ + 'errorCode' => 'SystemError', + 'errorMessage' => 'A system error occurred. Please contact the administrator.', + ], + ], + ], + 'staticInfo' => [ + 'returnType' => 'synchronous', + ], + 'responseDemo' => '[{"type":"json","example":"{\\n \\"Message\\": \\"OK\\",\\n \\"RequestId\\": \\"EE338D98-9BD3-4413-B165\\",\\n \\"HttpStatusCode\\": 200,\\n \\"Code\\": \\"Success\\",\\n \\"Success\\": true\\n}","errorExample":""},{"type":"xml","example":"<DeleteAgentResponse>\\n <Message>OK</Message>\\n <RequestId>EE338D98-9BD3-4413-B165</RequestId>\\n <Code>Success</Code>\\n <Success>true</Success>\\n <HttpStatusCode>200</HttpStatusCode>\\n</DeleteAgentResponse>","errorExample":""}]', + 'title' => '删除坐席', + 'description' => '- 删除前，建议您确认需删除的坐席账号名称及实例ID，请参考[请求参数](#api-detail-35)描述中的指引获取。'."\n" + .'- 若误操作删除坐席，可以调用[CreateAgent](https://help.aliyun.com/zh/aiccs/developer-reference/api-aiccs-2019-10-15-createagent)接口，重新创建坐席。'."\n" + ."\n" + .'> 账号删除后重新添加，坐席ID不变。'."\n" + ."\n" + .'### QPS限制'."\n" + .'- 单用户调用频率：不限流。'."\n" + .'- API频率：100次/秒。'."\n" + ."\n" + .'> 如果多个用户的总调用超过API频率也会触发流控。', + ], + 'UpdateAgent' => [ + 'methods' => [ + 'put', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + [ + 'BearerToken' => [], + ], + ], + 'operationType' => 'write', + 'deprecated' => false, + 'systemTags' => [ + 'operationType' => 'update', + 'riskType' => 'none', + 'chargeType' => 'free', + 'autoTest' => true, + 'tenantRelevance' => 'publicInformation', + ], + 'parameters' => [ + [ + 'name' => 'ClientToken', + 'in' => 'formData', + 'schema' => [ + 'description' => '客户请求唯一ID。用于幂等校验，可以用UUID生成。', + 'type' => 'string', + 'required' => false, + 'example' => '46c1341e-2648-447a-9b11-70b6a298d94d', + ], + ], + [ + 'name' => 'InstanceId', + 'in' => 'formData', + 'schema' => [ + 'description' => 'AICCS实例ID。'."\n" + .'您可以在[智能联络中心控制台](https://aiccs.console.aliyun.com/overview)左侧导航栏的<b>实例管理</b>中获取。', + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + 'example' => 'ccc_xp_pre-cn-***', + ], + ], + [ + 'name' => 'AccountName', + 'in' => 'formData', + 'schema' => [ + 'description' => '坐席账号名称，即账号注册时填写的手机或邮箱。实例内唯一。'."\n" + .'> 不支持更新。', + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + 'example' => '[email protected]', + ], + ], + [ + 'name' => 'DisplayName', + 'in' => 'formData', + 'schema' => [ + 'description' => '坐席对外显示名称。', + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + 'example' => 'XX测试', + ], + ], + [ + 'name' => 'SkillGroupId', + 'in' => 'formData', + 'style' => 'repeatList', + 'schema' => [ + 'description' => '坐席所属技能组。', + 'type' => 'array', + 'items' => [ + 'description' => '技能组。', + 'type' => 'integer', + 'format' => 'int64', + 'required' => false, + 'example' => '2345****', + ], + 'required' => false, + 'maxItems' => 200, + ], + ], + [ + 'name' => 'SkillGroupIdList', + 'in' => 'formData', + 'style' => 'repeatList', + 'schema' => [ + 'description' => '坐席所属技能组列表。', + 'type' => 'array', + 'items' => [ + 'description' => '技能组列表。多个技能组用半角逗号（,）分隔。', + 'type' => 'integer', + 'format' => 'int64', + 'required' => false, + 'example' => '2321****,4567****', + ], + 'required' => false, + 'maxItems' => 200, + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'description' => '返回数据。', + 'type' => 'object', + 'properties' => [ + 'Message' => [ + 'description' => '状态码描述。', + 'type' => 'string', + 'example' => 'OK', + ], + 'RequestId' => [ + 'description' => '请求ID。', + 'type' => 'string', + 'example' => 'EE338D98-9BD3-4413-B165', + ], + 'HttpStatusCode' => [ + 'description' => 'HTTP状态码。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '200', + ], + 'Code' => [ + 'description' => '状态码。返回Success表示调用成功。', + 'type' => 'string', + 'example' => 'Success', + ], + 'Success' => [ + 'description' => '调用接口是否成功。取值：'."\n" + .'- **true**：成功。'."\n" + .'- **false**：失败。', + 'type' => 'boolean', + 'example' => 'true', + ], + ], + ], + ], + ], + 'errorCodes' => [ + 500 => [ + [ + 'errorMessage' => 'The operation is invalid.', + 'errorCode' => 'InvalidOperation', + ], + [ + 'errorMessage' => 'The specified agent does not exist.', + 'errorCode' => 'NoAgentFound', + ], + [ + 'errorMessage' => 'The specified tenant does not exist.', + 'errorCode' => 'NoTenantFound', + ], + [ + 'errorMessage' => 'A system error occurred. Please contact the administrator.', + 'errorCode' => 'SystemError', + ], + ], + ], + 'staticInfo' => [ + 'returnType' => 'synchronous', + ], + 'responseDemo' => '[{"type":"json","example":"{\\n \\"Message\\": \\"OK\\",\\n \\"RequestId\\": \\"EE338D98-9BD3-4413-B165\\",\\n \\"HttpStatusCode\\": 200,\\n \\"Code\\": \\"Success\\",\\n \\"Success\\": true\\n}","errorExample":""},{"type":"xml","example":"<UpdateAgentResponse>\\n <HttpStatusCode>200</HttpStatusCode>\\n <Code>Success</Code>\\n <Message>OK</Message>\\n <RequestId>EE338D98-9BD3-4413-B165</RequestId>\\n <Success>true</Success>\\n</UpdateAgentResponse>","errorExample":""}]', + 'title' => '更新坐席数据', + 'summary' => '根据实例ID、坐席账号名称修改悉犀客服工作台坐席信息。支持修改坐席对外显示名称、坐席所属技能组。', + 'description' => '- 调用前，建议您确认AICCS实例ID，请参考[请求参数](#api-detail-35)描述中的指引获取。'."\n" + .'- 更新后，您可调用[GetAgent](~~2717961~~)接口，确认更新是否符合预期。'."\n" + ."\n" + .'> 目前仅支持修改对外显示名称和所属技能组。'."\n" + ."\n" + .'### QPS限制'."\n" + .'- 单用户调用频率：不限流。'."\n" + .'- API频率：100次/秒。'."\n" + ."\n" + .'> 如果多个用户的总调用超过API频率也会触发流控。', + ], + 'GetAgent' => [ + 'methods' => [ + 'get', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + [ + 'BearerToken' => [], + ], + ], + 'operationType' => 'read', + 'deprecated' => false, + 'systemTags' => [ + 'operationType' => 'get', + 'riskType' => 'none', + 'chargeType' => 'free', + 'autoTest' => true, + 'tenantRelevance' => 'publicInformation', + ], + 'parameters' => [ + [ + 'name' => 'ClientToken', + 'in' => 'query', + 'schema' => [ + 'title' => 'js sdk中自动生成的鉴权token', + 'description' => '客户请求唯一ID。用于幂等校验，可以用UUID生成。', + 'type' => 'string', + 'required' => false, + 'example' => '46c1341e-2648-447a-9b11-70b6a298d94d', + ], + ], + [ + 'name' => 'InstanceId', + 'in' => 'query', + 'schema' => [ + 'description' => 'AICCS实例ID。'."\n" + .'您可以在[智能联络中心控制台](https://aiccs.console.aliyun.com/overview)左侧导航栏的<b>实例管理</b>中获取。', + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + 'example' => 'ccc_xp_pre-cn-***', + ], + ], + [ + 'name' => 'AccountName', + 'in' => 'query', + 'schema' => [ + 'description' => '坐席账号名称，即账号注册时填写的手机或邮箱。实例内唯一。', + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + 'example' => '[email protected]', + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'description' => 'result', + 'type' => 'object', + 'properties' => [ + 'RequestId' => [ + 'description' => '请求ID。', + 'type' => 'string', + 'example' => 'EE338D98-9BD3-4413-B165', + ], + 'HttpStatusCode' => [ + 'description' => 'HTTP状态码。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '200', + ], + 'Data' => [ + 'description' => '坐席数据。', + 'type' => 'object', + 'properties' => [ + 'Status' => [ + 'description' => '坐席状态。取值：'."\n" + ."\n" + .'- **0**：正常'."\n" + .'- **1**：冻结'."\n" + .'- **2**：删除'."\n" + ."\n" + .'> 只有正常的状态，才可进行业务活动。', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '0', + ], + 'TenantId' => [ + 'description' => '坐席所属的租户ID，与请求参数中的实例ID相对应。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'GroupList' => [ + 'description' => '坐席所属技能组信息。', + 'type' => 'array', + 'items' => [ + 'description' => '技能组信息。', + 'type' => 'object', + 'properties' => [ + 'Description' => [ + 'description' => '技能组描述', + 'type' => 'string', + 'example' => '自动化技能组', + ], + 'DisplayName' => [ + 'description' => '技能组对外显示名称。', + 'type' => 'string', + 'example' => '自动化技能组', + ], + 'SkillGroupId' => [ + 'description' => '技能组ID。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '123456', + ], + 'ChannelType' => [ + 'description' => '技能组渠道类型', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '1', + ], + 'Name' => [ + 'description' => '技能组名称。', + 'type' => 'string', + 'example' => '自动化技能组', + ], + ], + ], + ], + 'DisplayName' => [ + 'description' => '坐席对外显示名称。', + 'type' => 'string', + 'example' => 'XX测试', + ], + 'AgentId' => [ + 'description' => '坐席ID。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '222222', + ], + 'AccountName' => [ + 'description' => '坐席账号名称，即账号注册时填写的手机或邮箱。实例内唯一。', + 'type' => 'string', + 'example' => '[email protected]', + ], + ], + ], + 'Code' => [ + 'description' => '状态码。返回Success表示请求成功。', + 'type' => 'string', + 'example' => 'Success', + ], + 'Success' => [ + 'description' => '调用接口是否成功。取值：'."\n" + .'- **true**：成功。'."\n" + .'- **false**：失败。', + 'type' => 'boolean', + 'example' => 'true', + ], + ], + ], + ], + ], + 'errorCodes' => [ + 500 => [ + [ + 'errorMessage' => 'The specified agent does not exist.', + 'errorCode' => 'NoAgentFound', + ], + [ + 'errorMessage' => 'The specified tenant does not exist.', + 'errorCode' => 'NoTenantFound', + ], + [ + 'errorMessage' => 'A system error occurred. Please contact the administrator.', + 'errorCode' => 'SystemError', + ], + ], + ], + 'staticInfo' => [ + 'returnType' => 'synchronous', + ], + 'responseDemo' => '[{"type":"json","example":"{\\n \\"RequestId\\": \\"EE338D98-9BD3-4413-B165\\",\\n \\"HttpStatusCode\\": 200,\\n \\"Data\\": {\\n \\"Status\\": 0,\\n \\"TenantId\\": 0,\\n \\"GroupList\\": [\\n {\\n \\"Description\\": \\"自动化技能组\\",\\n \\"DisplayName\\": \\"自动化技能组\\",\\n \\"SkillGroupId\\": 123456,\\n \\"ChannelType\\": 1,\\n \\"Name\\": \\"自动化技能组\\"\\n }\\n ],\\n \\"DisplayName\\": \\"XX测试\\",\\n \\"AgentId\\": 222222,\\n \\"AccountName\\": \\"[email protected]\\"\\n },\\n \\"Code\\": \\"Success\\",\\n \\"Success\\": true\\n}","errorExample":""},{"type":"xml","example":"<GetAgentResponse>\\n <RequestId>EE338D98-9BD3-4413-B165</RequestId>\\n <Data>\\n <Status>0</Status>\\n <DisplayName>刘测试</DisplayName>\\n <AgentId>222222</AgentId>\\n <GroupList>\\n <DisplayName>自动化技能组</DisplayName>\\n <Description>自动化技能组</Description>\\n <ChannelType>1</ChannelType>\\n <SkillGroupId>123456</SkillGroupId>\\n <Name>自动化技能组</Name>\\n </GroupList>\\n <AccountName>[email protected]</AccountName>\\n <TenantId>0</TenantId>\\n </Data>\\n <Code>Success</Code>\\n <Success>true</Success>\\n <HttpStatusCode>200</HttpStatusCode>\\n</GetAgentResponse>","errorExample":""}]', + 'title' => '获取坐席信息', + 'summary' => '根据实例ID、坐席账号名称查询悉犀客服工作台坐席信息，如坐席ID等。', + 'description' => '- 调用此接口前，请您确认AICCS的实例信息及坐席账号名称，请参考[请求参数](#api-detail-35)描述中的指引获取。'."\n" + .'- 已删除的坐席也支持查询，请您查看返回参数中的**Status**参数值，若取值为2，则表示该坐席已删除。'."\n" + ."\n" + .'### QPS限制'."\n" + .'- 单用户调用频率：不限流。'."\n" + .'- API频率：100次/秒。'."\n" + ."\n" + .'> 如果多个用户的总调用超过API频率也会触发流控。', + ], + 'ListAgentBySkillGroupId' => [ + 'methods' => [ + 'get', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + [ + 'BearerToken' => [], + ], + ], + 'operationType' => 'read', + 'deprecated' => false, + 'systemTags' => [ + 'operationType' => 'get', + 'riskType' => 'none', + 'chargeType' => 'free', + 'autoTest' => true, + 'tenantRelevance' => 'publicInformation', + ], + 'parameters' => [ + [ + 'name' => 'ClientToken', + 'in' => 'query', + 'schema' => [ + 'description' => ' '."\n" + .'客户请求唯一ID。用于幂等校验，可以用UUID生成。', + 'type' => 'string', + 'required' => false, + 'example' => '46c1341e-2648-447a-9b11-70b6a298d94d', + ], + ], + [ + 'name' => 'InstanceId', + 'in' => 'query', + 'schema' => [ + 'description' => 'AICCS实例ID。'."\n" + .'您可以在[智能联络中心控制台](https://aiccs.console.aliyun.com/overview)左侧导航栏的<b>实例管理</b>中获取。', + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + 'example' => 'ccc_xp_pre-cn-***', + ], + ], + [ + 'name' => 'SkillGroupId', + 'in' => 'query', + 'schema' => [ + 'description' => '技能组ID。'."\n" + ."\n" + .'可调用[QuerySkillGroups](https://help.aliyun.com/zh/aiccs/developer-reference/api-aiccs-2019-10-15-queryskillgroups)接口，查看返回参数的**SkillGroupId**，即技能组ID。', + 'type' => 'integer', + 'format' => 'int64', + 'required' => true, + 'docRequired' => true, + 'maximum' => '9223372036854775807', + 'minimum' => '1', + 'example' => '666666', + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'description' => 'result', + 'type' => 'object', + 'properties' => [ + 'Message' => [ + 'description' => '状态码描述。', + 'type' => 'string', + 'example' => 'successful', + ], + 'RequestId' => [ + 'description' => '请求ID。', + 'type' => 'string', + 'example' => 'EE338D98-9BD3-4413-B165', + ], + 'Data' => [ + 'description' => '坐席信息。', + 'type' => 'array', + 'items' => [ + 'description' => '数据信息。', + 'type' => 'object', + 'properties' => [ + 'Status' => [ + 'description' => '坐席状态。只有正常的状态，才可进行业务活动。取值：'."\n" + .'- **0**：正常'."\n" + .'- **1**：冻结'."\n" + .'- **2**：删除', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '0', + ], + 'TenantId' => [ + 'description' => '坐席所属的租户ID。与入参中的实例ID对应。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'DisplayName' => [ + 'description' => '坐席对外显示名称。', + 'type' => 'string', + 'example' => '刘测试', + ], + 'AgentId' => [ + 'description' => '坐席ID。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '666666', + ], + 'AccountName' => [ + 'description' => '坐席账号名称，即账号注册时填写的手机或邮箱。实例内唯一。', + 'type' => 'string', + 'example' => '[email protected]', + ], + ], + ], + ], + 'Code' => [ + 'description' => '状态码。返回Success表示请求成功。', + 'type' => 'string', + 'example' => 'Success', + ], + 'Success' => [ + 'description' => '调用接口是否成功。取值：'."\n" + .'- **true**：成功。'."\n" + .'- **false**：失败。'."\n", + 'type' => 'boolean', + 'example' => 'true', + ], + ], + ], + ], + ], + 'errorCodes' => [ + 500 => [ + [ + 'errorMessage' => 'The specified tenant does not exist.', + 'errorCode' => 'NoTenantFound', + ], + [ + 'errorMessage' => 'A system error occurred. Please contact the administrator.', + 'errorCode' => 'SystemError', + ], + ], + ], + 'staticInfo' => [ + 'returnType' => 'synchronous', + ], + 'responseDemo' => '[{"type":"json","example":"{\\n \\"Message\\": \\"successful\\",\\n \\"RequestId\\": \\"EE338D98-9BD3-4413-B165\\",\\n \\"Data\\": [\\n {\\n \\"Status\\": 0,\\n \\"TenantId\\": 0,\\n \\"DisplayName\\": \\"刘测试\\",\\n \\"AgentId\\": 666666,\\n \\"AccountName\\": \\"[email protected]\\"\\n }\\n ],\\n \\"Code\\": \\"Success\\",\\n \\"Success\\": true\\n}","errorExample":""},{"type":"xml","example":"<ListAgentBySkillGroupIdResponse>\\n <Message>xxxx</Message>\\n <RequestId>EE338D98-9BD3-4413-B165</RequestId>\\n <Data>\\n <Status>0</Status>\\n <DisplayName>刘测试</DisplayName>\\n <AgentId>666666</AgentId>\\n <AccountName>[email protected]</AccountName>\\n <TenantId>0</TenantId>\\n </Data>\\n <Code>Success</Code>\\n <Success>true</Success>\\n</ListAgentBySkillGroupIdResponse>","errorExample":""}]', + 'title' => '获取技能组下坐席信息', + 'summary' => '根据AICCS实例ID、技能组ID查询悉犀客服工作台坐席列表。', + 'description' => '- 调用此接口前，请您确认AICCS的实例信息及技能组信息，请参考[请求参数](#api-detail-35)描述中的指引获取。'."\n" + .'- 若坐席没有设置所属的技能组，可调用[GetAgent](https://help.aliyun.com/zh/aiccs/developer-reference/api-aiccs-2019-10-15-getagent)查询坐席信息。'."\n" + ."\n" + .'### QPS限制'."\n" + .'- 单用户调用频率：不限流。'."\n" + .'- API频率：100次/秒。'."\n" + ."\n" + .'> 如果多个用户的总调用超过API频率也会触发流控。', + ], + 'GetHotlineAgentStatus' => [ + 'methods' => [ + 'post', + 'get', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + ], + 'operationType' => 'read', + 'deprecated' => false, + 'systemTags' => [ + 'operationType' => 'get', + 'riskType' => 'none', + 'chargeType' => 'free', + 'autoTest' => true, + 'tenantRelevance' => 'publicInformation', + ], + 'parameters' => [ + [ + 'name' => 'InstanceId', + 'in' => 'formData', + 'schema' => [ + 'description' => 'AICCS实例ID。'."\n" + .'您可以在[智能联络中心控制台](https://aiccs.console.aliyun.com/overview)左侧导航栏的<b>实例管理</b>中获取。', + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + 'example' => 'ccc_xp_pre-cn-***', + ], + ], + [ + 'name' => 'AccountName', + 'in' => 'formData', + 'schema' => [ + 'description' => '坐席账号名称，即账号注册时填写的手机或邮箱。实例内唯一。 ', + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + 'example' => '[email protected]', + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'description' => 'result', + 'type' => 'object', + 'properties' => [ + 'Message' => [ + 'description' => '状态码描述。', + 'type' => 'string', + 'example' => 'OK', + ], + 'RequestId' => [ + 'description' => '请求ID。', + 'type' => 'string', + 'example' => 'EE338D98-9BD3-4413-B165', + ], + 'HttpStatusCode' => [ + 'description' => 'HTTP状态码。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '200', + ], + 'Data' => [ + 'description' => '坐席状态。取值：'."\n" + .'- **离线**'."\n" + .'- **空闲**'."\n" + .'- **话后处理**'."\n" + .'- **通话中**'."\n" + .'- **小休-休息**'."\n" + .'- **小休-就餐**'."\n" + .'- **小休-会议**'."\n" + .'- **小休-培训**'."\n" + .'- **小休-辅导**', + 'type' => 'string', + 'example' => '通话中', + ], + 'Code' => [ + 'description' => '状态码。返回Success表示请求成功。', + 'type' => 'string', + 'example' => 'Success', + ], + 'Success' => [ + 'description' => '调用接口是否成功。取值：'."\n" + .'- **true**：成功。'."\n" + .'- **false**：失败。', + 'type' => 'boolean', + 'example' => 'true', + ], + ], + ], + ], + ], + 'errorCodes' => [ + 500 => [ + [ + 'errorMessage' => 'A system error occurred. Please contact the administrator.', + 'errorCode' => 'SystemError', + ], + ], + ], + 'staticInfo' => [ + 'returnType' => 'synchronous', + ], + 'responseDemo' => '[{"type":"json","example":"{\\n \\"Message\\": \\"OK\\",\\n \\"RequestId\\": \\"EE338D98-9BD3-4413-B165\\",\\n \\"HttpStatusCode\\": 200,\\n \\"Data\\": \\"通话中\\",\\n \\"Code\\": \\"Success\\",\\n \\"Success\\": true\\n}","errorExample":""},{"type":"xml","example":"<GetHotlineAgentStatusResponse>\\n <Message>OK</Message>\\n <RequestId>EE338D98-9BD3-4413-B165</RequestId>\\n <Data>通话中</Data>\\n <Code>Success</Code>\\n <Success>true</Success>\\n <HttpStatusCode>200</HttpStatusCode>\\n</GetHotlineAgentStatusResponse>","errorExample":""}]', + 'title' => '获取热线坐席状态', + 'summary' => '根据AICCS实例ID、坐席账号名称查询悉犀客服工作台热线坐席状态。', + 'description' => '- 调用此接口前，请您确认AICCS的实例信息及坐席账号名称，请参考[请求参数](#api-detail-35)描述中的指引获取。'."\n" + .'- 若需获取热线坐席详情，可调用[GetHotlineAgentDetail](https://help.aliyun.com/zh/aiccs/developer-reference/api-aiccs-2019-10-15-gethotlineagentdetail)接口。'."\n" + ."\n" + .'### QPS限制'."\n" + .'- 单用户调用频率：不限流。'."\n" + .'- API频率：200次/秒。'."\n" + ."\n" + .'> 如果多个用户的总调用超过API频率也会触发流控。', + ], + 'RemoveAgentFromSkillGroup' => [ + 'summary' => '通过指定技能组及坐席ID，从技能组移除坐席账号。', + 'methods' => [ + 'post', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + ], + 'operationType' => 'write', + 'deprecated' => false, + 'systemTags' => [ + 'operationType' => 'none', + 'riskType' => 'none', + 'chargeType' => 'free', + 'autoTest' => true, + 'tenantRelevance' => 'publicInformation', + ], + 'parameters' => [ + [ + 'name' => 'InstanceId', + 'in' => 'query', + 'schema' => [ + 'title' => '实例ID', + 'description' => 'AICCS实例ID。'."\n" + .'您可以在[智能联络中心控制台](https://aiccs.console.aliyun.com/overview)左侧导航栏的<b>实例管理</b>中获取。', + 'type' => 'string', + 'required' => true, + 'example' => 'ccc_xp_pre-cn-78v1gnp97002', + ], + ], + [ + 'name' => 'SkillGroupId', + 'in' => 'query', + 'schema' => [ + 'title' => '技能组id', + 'description' => '技能组ID。'."\n" + ."\n" + .'可调用[QuerySkillGroups](https://help.aliyun.com/zh/aiccs/developer-reference/api-aiccs-2019-10-15-queryskillgroups)接口，查看返回参数的**SkillGroupId**，即技能组ID。', + 'type' => 'integer', + 'format' => 'int64', + 'required' => true, + 'example' => '1146****', + ], + ], + [ + 'name' => 'AgentIds', + 'in' => 'query', + 'style' => 'json', + 'schema' => [ + 'title' => '坐席列表', + 'description' => '坐席ID列表。', + 'type' => 'array', + 'items' => [ + 'description' => '坐席ID。'."\n" + ."\n" + .'可调用[GetAgent](https://help.aliyun.com/zh/aiccs/developer-reference/api-aiccs-2019-10-15-getagent)接口，查看返回参数的**AgentId**，即坐席ID。', + 'type' => 'integer', + 'format' => 'int64', + 'required' => true, + 'example' => '["6083****","6084****"]', + ], + 'required' => true, + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'title' => 'Schema of Response', + 'description' => 'Schema of Response', + 'type' => 'object', + 'properties' => [ + 'RequestId' => [ + 'title' => '请求ID', + 'description' => '请求ID。', + 'type' => 'string', + 'example' => 'EE338D98-9BD3-4413-B165', + ], + 'Message' => [ + 'description' => '状态码描述。', + 'type' => 'string', + 'example' => 'OK', + ], + 'Data' => [ + 'title' => '结果信息', + 'description' => '返回数据。', + 'type' => 'object', + 'properties' => [ + 'SuccessCount' => [ + 'title' => '成功移除的坐席数', + 'description' => '成功移除的坐席数量。', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '2', + ], + ], + ], + 'Code' => [ + 'description' => '状态码。返回Success表示请求成功。', + 'type' => 'string', + 'example' => 'Success', + ], + 'Success' => [ + 'description' => '调用接口是否成功。取值：'."\n" + .'- **true**：成功。'."\n" + .'- **false**：失败。', + 'type' => 'boolean', + 'example' => 'true', + ], + ], + ], + ], + ], + 'staticInfo' => [ + 'returnType' => 'synchronous', + ], + 'responseDemo' => '[{"type":"json","example":"{\\n \\"RequestId\\": \\"EE338D98-9BD3-4413-B165\\",\\n \\"Message\\": \\"OK\\",\\n \\"Data\\": {\\n \\"SuccessCount\\": 2\\n },\\n \\"Code\\": \\"Success\\",\\n \\"Success\\": true\\n}","errorExample":""},{"type":"xml","example":"<RemoveAgentFromSkillGroupResponse>\\n <RequestId>EE338D98-9BD3-4413-B165</RequestId>\\n <Message>OK</Message>\\n <Code>Success</Code>\\n <Success>true</Success>\\n <Data>\\n <SuccessCount>2</SuccessCount>\\n </Data>\\n</RemoveAgentFromSkillGroupResponse>","errorExample":""}]', + 'title' => '从技能组移除坐席账号', + 'description' => '- 若您需要填写坐席、技能组信息，请参考[请求参数](#api-detail-35)描述中的指引获取。'."\n" + .'- 您可以调用[ListAgentBySkillGroupId](https://help.aliyun.com/zh/aiccs/developer-reference/api-aiccs-2019-10-15-listagentbyskillgroupid)获取技能组下坐席信息，判断移除是否符合预期。'."\n" + .'- 若误操作移除，您可以调用[UpdateAgent](https://help.aliyun.com/zh/aiccs/developer-reference/api-aiccs-2019-10-15-updateagent)更新坐席数据，重新设置坐席的技能组。'."\n" + ."\n" + .'### QPS限制'."\n" + .'- 单用户调用频率：50次/秒。'."\n" + .'- API频率：100次/秒。'."\n" + ."\n" + .'> 如果多个用户的总调用超过API频率也会触发流控。', + ], + 'GetHotlineAgentDetail' => [ + 'methods' => [ + 'get', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + [ + 'BearerToken' => [], + ], + ], + 'operationType' => 'read', + 'deprecated' => false, + 'systemTags' => [ + 'operationType' => 'get', + 'riskType' => 'none', + 'chargeType' => 'free', + 'autoTest' => true, + 'tenantRelevance' => 'publicInformation', + ], + 'parameters' => [ + [ + 'name' => 'ClientToken', + 'in' => 'query', + 'schema' => [ + 'description' => '客户请求唯一ID。用于幂等校验，可以用UUID生成。', + 'type' => 'string', + 'required' => false, + 'example' => '46c1341e-2648-447a-9b11-70b6a298d94d****', + ], + ], + [ + 'name' => 'InstanceId', + 'in' => 'query', + 'schema' => [ + 'description' => 'AICCS实例ID。'."\n" + .'您可以在[智能联络中心控制台](https://aiccs.console.aliyun.com/overview)左侧导航栏的<b>实例管理</b>中获取。', + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + 'example' => 'ccc_xp_pre-cn-***', + ], + ], + [ + 'name' => 'AccountName', + 'in' => 'query', + 'schema' => [ + 'description' => '坐席账号名称，即账号注册时填写的手机或邮箱。实例内唯一。', + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + 'example' => '[email protected]', + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'description' => '返回数据。', + 'type' => 'object', + 'properties' => [ + 'Message' => [ + 'description' => '状态码描述。', + 'type' => 'string', + 'example' => 'OK', + ], + 'RequestId' => [ + 'description' => '请求ID。', + 'type' => 'string', + 'example' => 'EE338D98-9BD3-4413-B165', + ], + 'HttpStatusCode' => [ + 'description' => 'HTTP状态码。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '200', + ], + 'Data' => [ + 'description' => '坐席服务数据。', + 'type' => 'object', + 'properties' => [ + 'Assigned' => [ + 'description' => '是否被分配。取值：'."\n" + .'**false**：未分配（无通话）。'."\n" + .'**true**：已分配（有通话）。', + 'type' => 'boolean', + 'example' => 'false', + ], + 'TenantId' => [ + 'description' => '坐席所属的租户ID，与入参中的实例ID相对应。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => 'ccc_xp_pre-cn-***', + ], + 'RestType' => [ + 'description' => '小休类型。取值： '."\n" + ."\n" + .'- **1**：小休。'."\n" + .'- **2**：就餐。'."\n" + .'- **3**：会议。'."\n" + .'- **4**：辅导。'."\n" + .'- **5**：培训。', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '1', + ], + 'AgentStatus' => [ + 'description' => '坐席状态。取值范围：**1~6**。', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '1', + ], + 'AgentStatusCode' => [ + 'description' => '坐席状态编码。取值：'."\n" + ."\n" + .'- **AgentCheckout**：坐席下班。'."\n" + .'- **AgentReady**：坐席空闲。'."\n" + .'- **AgentBreak**：坐席小休。'."\n" + .'- **AgentAcw**：话后处理。'."\n" + .'- **AgentBusyForCall**：通话中。', + 'type' => 'string', + 'example' => 'AgentCheckout', + ], + 'Token' => [ + 'description' => '心跳签名。', + 'type' => 'string', + 'example' => 'dnthF_oinHg7JMJDmKqex3Ux****', + ], + 'AgentId' => [ + 'description' => '坐席ID。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '2235****', + ], + ], + ], + 'Code' => [ + 'description' => '状态码。', + 'type' => 'string', + 'example' => 'Success', + ], + 'Success' => [ + 'description' => '调用接口是否成功。取值：'."\n" + .'- **true**：成功。'."\n" + .'- **false**：失败。', + 'type' => 'boolean', + 'example' => 'true', + ], + ], + ], + ], + ], + 'errorCodes' => [ + 500 => [ + [ + 'errorMessage' => 'The specified agent does not exist.', + 'errorCode' => 'NoAgentFound', + ], + [ + 'errorMessage' => 'The specified tenant does not exist.', + 'errorCode' => 'NoTenantFound', + ], + [ + 'errorMessage' => 'A system error occurred. Please contact the administrator.', + 'errorCode' => 'SystemError', + ], + ], + ], + 'staticInfo' => [ + 'returnType' => 'synchronous', + ], + 'responseDemo' => '[{"type":"json","example":"{\\n \\"Message\\": \\"OK\\",\\n \\"RequestId\\": \\"EE338D98-9BD3-4413-B165\\",\\n \\"HttpStatusCode\\": 200,\\n \\"Data\\": {\\n \\"Assigned\\": false,\\n \\"TenantId\\": 0,\\n \\"RestType\\": 1,\\n \\"AgentStatus\\": 1,\\n \\"AgentStatusCode\\": \\"AgentCheckout\\",\\n \\"Token\\": \\"dnthF_oinHg7JMJDmKqex3Ux****\\",\\n \\"AgentId\\": 0\\n },\\n \\"Code\\": \\"Success\\",\\n \\"Success\\": true\\n}","errorExample":""},{"type":"xml","example":"<GetHotlineAgentDetailResponse>\\n <Message>OK</Message>\\n <RequestId>EE338D98-9BD3-4413-B165</RequestId>\\n <Data>\\n <AgentStatusCode>AgentCheckout</AgentStatusCode>\\n <Token>dnthF_oinHg7JMJDmKqex3Ux****</Token>\\n <Assigned>false</Assigned>\\n <RestType>1</RestType>\\n <AgentStatus>1</AgentStatus>\\n </Data>\\n <Code>Success</Code>\\n <Success>true</Success>\\n <HttpStatusCode>200</HttpStatusCode>\\n</GetHotlineAgentDetailResponse>","errorExample":""}]', + 'title' => '获取热线坐席详情', + 'summary' => '根据实例ID、坐席账号名称获取热线坐席当前服务详情。', + 'description' => '热线坐席详情包含坐姿状态、坐席ID、心跳签名等信息，具体参见[返回参数](#api-detail-40)。'."\n" + ."\n" + .'### QPS限制'."\n" + .'- 单用户调用频率：不限流。'."\n" + .'- API频率：100次/秒。'."\n" + ."\n" + .'> 如果多个用户的总调用超过API频率也会触发流控。', + ], + 'CreateSkillGroup' => [ + 'methods' => [ + 'post', + 'get', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + ], + 'operationType' => 'readAndWrite', + 'deprecated' => false, + 'systemTags' => [ + 'operationType' => 'create', + 'riskType' => 'none', + 'chargeType' => 'free', + 'autoTest' => true, + 'tenantRelevance' => 'publicInformation', + ], + 'parameters' => [ + [ + 'name' => 'InstanceId', + 'in' => 'formData', + 'schema' => [ + 'description' => 'AICCS实例ID。'."\n" + .'您可以在[智能联络中心控制台](https://aiccs.console.aliyun.com/overview)左侧导航栏的**实例管理**中获取。', + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + 'example' => 'ccc_xp_pre-cn-***', + ], + ], + [ + 'name' => 'SkillGroupName', + 'in' => 'formData', + 'schema' => [ + 'description' => '技能组名称。', + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + 'example' => '在线自动化技能组', + ], + ], + [ + 'name' => 'Description', + 'in' => 'formData', + 'schema' => [ + 'description' => '技能组描述。', + 'type' => 'string', + 'required' => false, + 'example' => '在线自动化技能组', + ], + ], + [ + 'name' => 'DisplayName', + 'in' => 'formData', + 'schema' => [ + 'description' => '技能组对外显示名。', + 'type' => 'string', + 'required' => false, + 'example' => '在线自动化技能组', + ], + ], + [ + 'name' => 'ChannelType', + 'in' => 'formData', + 'schema' => [ + 'description' => '技能组类型。取值：'."\n" + ."\n" + .'- **1**：热线。'."\n" + .'- **2**：在线。'."\n" + .'- **3**：工单。', + 'type' => 'integer', + 'format' => 'int32', + 'required' => true, + 'docRequired' => true, + 'maximum' => '7', + 'minimum' => '0', + 'example' => '2', + ], + ], + [ + 'name' => 'ClientToken', + 'in' => 'formData', + 'schema' => [ + 'description' => '客户请求唯一ID。用于幂等校验，可以用UUID生成。', + 'type' => 'string', + 'required' => false, + 'example' => '46c1341e-2648-447a-****-70b6a298d94d', + ], + ], + [ + 'name' => 'DepartmentId', + 'in' => 'formData', + 'schema' => [ + 'title' => '部门ID', + 'description' => '部门ID。', + 'type' => 'integer', + 'format' => 'int64', + 'required' => false, + 'example' => '123', + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'description' => '返回数据。', + 'type' => 'object', + 'properties' => [ + 'Message' => [ + 'description' => '状态码描述。', + 'type' => 'string', + 'example' => 'successful', + ], + 'RequestId' => [ + 'description' => '请求ID。', + 'type' => 'string', + 'example' => 'EE338D98-9BD3-4413-B165', + ], + 'Data' => [ + 'description' => '创建成功的技能组ID。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '123456', + ], + 'Code' => [ + 'description' => '状态码。返回Success表示请求成功。', + 'type' => 'string', + 'example' => 'Success', + ], + 'Success' => [ + 'description' => '调用接口是否成功。取值：'."\n" + .'- **true**：成功。'."\n" + .'- **false**：失败。', + 'type' => 'boolean', + 'example' => 'true', + ], + ], + ], + ], + ], + 'errorCodes' => [ + 400 => [ + [ + 'errorMessage' => 'The specified instance is unavailable or does not exist.', + 'errorCode' => 'InvalidInstanceId', + ], + [ + 'errorMessage' => 'The specified department is unavailable or does not exist.', + 'errorCode' => 'Department.NotFound', + ], + ], + ], + 'staticInfo' => [ + 'returnType' => 'synchronous', + ], + 'responseDemo' => '[{"type":"json","example":"{\\n \\"Message\\": \\"successful\\",\\n \\"RequestId\\": \\"EE338D98-9BD3-4413-B165\\",\\n \\"Data\\": 123456,\\n \\"Code\\": \\"Success\\",\\n \\"Success\\": true\\n}","errorExample":""},{"type":"xml","example":"<CreateSkillGroupResponse>\\n<Message>xxxx</Message>\\n<RequestId>EE338D98-9BD3-4413-B165</RequestId>\\n<Data>123456</Data>\\n<Code>Success</Code>\\n<Success>true</Success>\\n</CreateSkillGroupResponse>","errorExample":""}]', + 'title' => '创建技能组', + 'summary' => '根据技能组名称和渠道类型创建技能组。', + 'description' => '- 此接口可定义技能组的对外显示名、描述等信息，具体请参见[请求参数](#api-detail-35)。'."\n" + .'- 此接口返回的**Data**参数即为创建成功的技能组ID。'."\n" + ."\n" + .'### QPS限制'."\n" + .'- 单用户调用频率：不限流。'."\n" + .'- API频率：1000次/秒。'."\n" + ."\n" + .'> 如果多个用户的总调用超过API频率也会触发流控。', + ], + 'UpdateSkillGroup' => [ + 'methods' => [ + 'post', + 'get', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + ], + 'operationType' => 'readAndWrite', + 'deprecated' => false, + 'systemTags' => [ + 'operationType' => 'update', + 'riskType' => 'none', + 'chargeType' => 'free', + 'autoTest' => true, + 'tenantRelevance' => 'publicInformation', + ], + 'parameters' => [ + [ + 'name' => 'InstanceId', + 'in' => 'query', + 'schema' => [ + 'description' => 'AICCS实例ID。'."\n" + .'您可以在[智能联络中心控制台](https://aiccs.console.aliyun.com/overview)左侧导航栏的<b>实例管理</b>中获取。', + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + 'example' => 'ccc_xp_pre-cn-***', + ], + ], + [ + 'name' => 'SkillGroupId', + 'in' => 'query', + 'schema' => [ + 'description' => '技能组ID。'."\n" + ."\n" + .'可调用[QuerySkillGroups](https://help.aliyun.com/zh/aiccs/developer-reference/api-aiccs-2019-10-15-queryskillgroups)接口，查看返回参数的**SkillGroupId**，即技能组ID。'."\n" + ."\n" + .'> 不支持更新。', + 'type' => 'integer', + 'format' => 'int64', + 'required' => true, + 'docRequired' => true, + 'maximum' => '9223372036854775807', + 'minimum' => '1', + 'example' => '123456', + ], + ], + [ + 'name' => 'SkillGroupName', + 'in' => 'query', + 'schema' => [ + 'description' => '技能组名称。'."\n" + .'> 不支持更新。', + 'type' => 'string', + 'required' => false, + 'example' => '自动化测试', + ], + ], + [ + 'name' => 'Description', + 'in' => 'query', + 'schema' => [ + 'description' => '技能组描述。'."\n" + .'> 此参数支持更新。', + 'type' => 'string', + 'required' => false, + 'example' => '自动化测试', + ], + ], + [ + 'name' => 'DisplayName', + 'in' => 'query', + 'schema' => [ + 'description' => '技能组对外显示名称。'."\n" + .'> 此参数支持更新。', + 'type' => 'string', + 'required' => false, + 'example' => '自动化测试', + ], + ], + [ + 'name' => 'ClientToken', + 'in' => 'query', + 'schema' => [ + 'description' => '客户请求唯一ID。用于幂等校验，可以用UUID生成。', + 'type' => 'string', + 'required' => false, + 'example' => '46c1341e-2648-447a-****-70b6a298d94d', + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'description' => 'result', + 'type' => 'object', + 'properties' => [ + 'Message' => [ + 'description' => '状态码描述。', + 'type' => 'string', + 'example' => 'successful', + ], + 'RequestId' => [ + 'description' => '请求ID。', + 'type' => 'string', + 'example' => 'EE338D98-9BD3-4413-B165', + ], + 'Code' => [ + 'description' => '状态码。返回Success表示请求成功。', + 'type' => 'string', + 'example' => 'Success', + ], + 'Success' => [ + 'description' => '调用接口是否成功。取值：'."\n" + .'- **true**：成功。'."\n" + .'- **false**：失败。', + 'type' => 'boolean', + 'example' => 'true', + ], + ], + ], + ], + ], + 'errorCodes' => [ + 400 => [ + [ + 'errorMessage' => 'The specified instance is unavailable or does not exist.', + 'errorCode' => 'InvalidInstanceId', + ], + ], + ], + 'staticInfo' => [ + 'returnType' => 'synchronous', + ], + 'responseDemo' => '[{"type":"json","example":"{\\n \\"Message\\": \\"successful\\",\\n \\"RequestId\\": \\"EE338D98-9BD3-4413-B165\\",\\n \\"Code\\": \\"Success\\",\\n \\"Success\\": true\\n}","errorExample":""},{"type":"xml","example":"<UpdateSkillGroupResponse>\\n<Message>xxxx</Message>\\n<RequestId>EE338D98-9BD3-4413-B165</RequestId>\\n<Code>Success</Code>\\n<Success>true</Success>\\n</UpdateSkillGroupResponse>","errorExample":""}]', + 'title' => '修改技能组', + 'summary' => '根据AICCS实例ID、技能组ID更新悉犀客服工作台技能组信息。支持更新技能组描述、技能组对外显示名称。', + 'description' => '- 此接口不支持更新技能组ID、技能组名称。'."\n" + .'- 更新后，您可以调用[QuerySkillGroups](https://help.aliyun.com/zh/aiccs/developer-reference/api-aiccs-2019-10-15-queryskillgroups)接口查询技能组信息。'."\n" + .'- 若您需要填写AICCS实例ID、技能组ID，请参考[请求参数](#api-detail-35)描述中的指引获取。'."\n" + ."\n" + .'### QPS限制'."\n" + .'- 单用户调用频率：不限流。'."\n" + .'- API频率：1000次/秒。'."\n" + ."\n" + .'> 如果多个用户的总调用超过API频率也会触发流控。', + ], + 'RemoveSkillGroup' => [ + 'methods' => [ + 'post', + 'get', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + ], + 'operationType' => 'readAndWrite', + 'deprecated' => false, + 'systemTags' => [ + 'operationType' => 'none', + 'riskType' => 'none', + 'chargeType' => 'free', + 'autoTest' => true, + 'tenantRelevance' => 'publicInformation', + ], + 'parameters' => [ + [ + 'name' => 'InstanceId', + 'in' => 'formData', + 'schema' => [ + 'description' => 'AICCS实例ID。'."\n" + .'您可以在[智能联络中心控制台](https://aiccs.console.aliyun.com/overview)左侧导航栏的<b>实例管理</b>中获取。', + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + 'example' => 'ccc_xp_pre-cn-***', + ], + ], + [ + 'name' => 'SkillGroupId', + 'in' => 'formData', + 'schema' => [ + 'description' => '技能组ID。'."\n" + ."\n" + .'可调用[QuerySkillGroups](https://help.aliyun.com/zh/aiccs/developer-reference/api-aiccs-2019-10-15-queryskillgroups)接口，查看返回参数的**SkillGroupId**，即技能组ID。', + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + 'example' => '123456', + ], + ], + [ + 'name' => 'ClientToken', + 'in' => 'formData', + 'schema' => [ + 'description' => '客户请求唯一ID。用于幂等校验，可以用UUID生成。', + 'type' => 'string', + 'required' => false, + 'example' => '46c1341e-2648-447a-****-70b6a298d94d', + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'description' => 'result', + 'type' => 'object', + 'properties' => [ + 'Message' => [ + 'description' => '状态码描述。', + 'type' => 'string', + 'example' => 'successful', + ], + 'RequestId' => [ + 'description' => '请求ID。', + 'type' => 'string', + 'example' => 'EE338D98-9BD3-4413-B165', + ], + 'Code' => [ + 'description' => '状态码。返回Success表示请求成功。', + 'type' => 'string', + 'example' => 'Success', + ], + 'Success' => [ + 'description' => '调用接口是否成功。取值：'."\n" + .'- **true**：成功。'."\n" + .'- **false**：失败。'."\n", + 'type' => 'boolean', + 'example' => 'true', + ], + ], + ], + ], + ], + 'errorCodes' => [ + 400 => [ + [ + 'errorMessage' => 'The specified instance is unavailable or does not exist.', + 'errorCode' => 'InvalidInstanceId', + ], + ], + ], + 'staticInfo' => [ + 'returnType' => 'synchronous', + ], + 'responseDemo' => '[{"type":"json","example":"{\\n \\"Message\\": \\"successful\\",\\n \\"RequestId\\": \\"EE338D98-9BD3-4413-B165\\",\\n \\"Code\\": \\"Success\\",\\n \\"Success\\": true\\n}","errorExample":""},{"type":"xml","example":"<RemoveSkillGroupResponse>\\n<Message>xxxx</Message>\\n<RequestId>EE338D98-9BD3-4413-B165</RequestId>\\n<Code>Success</Code>\\n<Success>true</Success>\\n</RemoveSkillGroupResponse>","errorExample":""}]', + 'title' => '删除技能组', + 'summary' => '根据AICCS实例ID、技能组ID删除悉犀客服工作台技能组。', + 'description' => '- 删除为敏感操作，请您谨慎操作。'."\n" + .'- 删除前，建议您确认AICCS实例ID、需删除的技能组ID，请参考[请求参数](#api-detail-35)描述中的指引获取。'."\n" + .'- 删除后，可调用[QuerySkillGroups](https://help.aliyun.com/zh/aiccs/developer-reference/api-aiccs-2019-10-15-queryskillgroups)接口查询技能组确认。'."\n" + .'- 若误操作删除，可调用[CreateSkillGroup](https://help.aliyun.com/zh/aiccs/developer-reference/api-aiccs-2019-10-15-createskillgroup)接口重新创建技能组。'."\n" + ."\n" + .'### QPS限制'."\n" + .'- 单用户调用频率：不限流。'."\n" + .'- API频率：1000次/秒。'."\n" + ."\n" + .'> 如果多个用户的总调用超过API频率也会触发流控。', + ], + 'QuerySkillGroups' => [ + 'methods' => [ + 'post', + 'get', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + ], + 'operationType' => 'read', + 'deprecated' => false, + 'systemTags' => [ + 'operationType' => 'get', + 'riskType' => 'none', + 'chargeType' => 'free', + 'autoTest' => true, + 'tenantRelevance' => 'publicInformation', + ], + 'parameters' => [ + [ + 'name' => 'InstanceId', + 'in' => 'query', + 'schema' => [ + 'description' => 'AICCS实例ID。'."\n" + .'您可以在[智能联络中心控制台](https://aiccs.console.aliyun.com/overview)左侧导航栏的<b>实例管理</b>中获取。'."\n", + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + 'example' => 'ccc_xp_pre-cn-***', + ], + ], + [ + 'name' => 'PageNo', + 'in' => 'query', + 'schema' => [ + 'description' => '当前页。取值大于**0**，默认值：**1**。', + 'type' => 'integer', + 'format' => 'int32', + 'required' => true, + 'maximum' => '1000', + 'minimum' => '1', + 'example' => '1', + ], + ], + [ + 'name' => 'PageSize', + 'in' => 'query', + 'schema' => [ + 'description' => '每页大小。取值大于**0**，默认值：**20**。', + 'type' => 'integer', + 'format' => 'int32', + 'required' => true, + 'maximum' => '1000', + 'minimum' => '1', + 'example' => '20', + ], + ], + [ + 'name' => 'ClientToken', + 'in' => 'query', + 'schema' => [ + 'description' => '客户请求唯一ID。用于幂等校验，可以用UUID生成。', + 'type' => 'string', + 'required' => false, + 'example' => '46c1341e-2648-447a-****-70b6a298d94d', + ], + ], + [ + 'name' => 'ChannelType', + 'in' => 'query', + 'schema' => [ + 'title' => '技能组类型（1：热线，2：在线，4：工单）', + 'description' => '技能组渠道类型。取值：'."\n" + ."\n" + .'- **0**：返回所有技能组。'."\n" + .'- **1**：热线技能组。'."\n" + .'- **2**：在线技能组。'."\n" + .'- **3**：在线+热线技能组。'."\n" + .'- **4**：工单技能组。'."\n" + .'- **5**：热线+工单节能组。'."\n" + .'- **6**：在线+工单技能组。'."\n" + .'- **7**：在线+热线+工单技能组。', + 'type' => 'integer', + 'format' => 'int32', + 'required' => false, + 'example' => '2', + 'enum' => [ + '1', + '2', + '4', + ], + ], + ], + [ + 'name' => 'DepartmentId', + 'in' => 'query', + 'schema' => [ + 'title' => '部门ID', + 'description' => '部门ID。', + 'type' => 'integer', + 'format' => 'int64', + 'required' => false, + 'example' => '1023****', + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'description' => '返回数据。', + 'type' => 'object', + 'properties' => [ + 'OnePageSize' => [ + 'description' => '每页的数量。', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '20', + ], + 'TotalPage' => [ + 'description' => '总页数。', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '4', + ], + 'RequestId' => [ + 'description' => '请求ID。', + 'type' => 'string', + 'example' => 'EE338D98-9BD3-4413-B165', + ], + 'CurrentPage' => [ + 'description' => '当前页。', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '1', + ], + 'TotalResults' => [ + 'description' => '总共记录数。', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '76', + ], + 'Data' => [ + 'description' => '数据。', + 'type' => 'array', + 'items' => [ + 'description' => '数据信息。', + 'type' => 'object', + 'properties' => [ + 'Description' => [ + 'description' => '技能组描述。', + 'type' => 'string', + 'example' => '自动化技能组', + ], + 'SkillGroupName' => [ + 'description' => '技能组名称。', + 'type' => 'string', + 'example' => '自动化技能组', + ], + 'DisplayName' => [ + 'description' => '技能组对外显示名称。', + 'type' => 'string', + 'example' => '自动化技能组', + ], + 'SkillGroupId' => [ + 'description' => '技能组ID。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '123456', + ], + 'ChannelType' => [ + 'description' => '技能组渠道类型。', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '2', + ], + ], + ], + ], + ], + ], + ], + ], + 'errorCodes' => [ + 400 => [ + [ + 'errorMessage' => 'The specified instance is unavailable or does not exist.', + 'errorCode' => 'InvalidInstanceId', + ], + ], + ], + 'staticInfo' => [ + 'returnType' => 'synchronous', + ], + 'responseDemo' => '[{"type":"json","example":"{\\n \\"OnePageSize\\": 20,\\n \\"TotalPage\\": 4,\\n \\"RequestId\\": \\"EE338D98-9BD3-4413-B165\\",\\n \\"CurrentPage\\": 1,\\n \\"TotalResults\\": 76,\\n \\"Data\\": [\\n {\\n \\"Description\\": \\"自动化技能组\\",\\n \\"SkillGroupName\\": \\"自动化技能组\\",\\n \\"DisplayName\\": \\"自动化技能组\\",\\n \\"SkillGroupId\\": 123456,\\n \\"ChannelType\\": 2\\n }\\n ]\\n}","errorExample":""},{"type":"xml","example":"<QuerySkillGroupsResponse>\\n<OnePageSize>20</OnePageSize>\\n<TotalPage>4</TotalPage>\\n<RequestId>EE338D98-9BD3-4413-B165</RequestId>\\n<CurrentPage>1</CurrentPage>\\n<TotalResults>76</TotalResults>\\n<Data>\\n <DisplayName>自动化技能组</DisplayName>\\n <Description>自动化技能组</Description>\\n <ChannelType>2</ChannelType>\\n <SkillGroupName>自动化技能组</SkillGroupName>\\n <SkillGroupId>123456</SkillGroupId>\\n</Data>\\n</QuerySkillGroupsResponse>","errorExample":""}]', + 'title' => '查询技能组', + 'summary' => '根据实例ID查询悉犀客服工作台技能组列表。', + 'description' => '此接口可查询技能组的对外显示名称、描述、渠道类型、ID等信息，具体参见[返回参数](#api-detail-40)。'."\n" + ."\n" + .'### QPS限制'."\n" + .'- 单用户调用频率：不限流。'."\n" + .'- API频率：1000次/秒。'."\n" + ."\n" + .'> 如果多个用户的总调用超过API频率也会触发流控。', + ], + 'ListSkillGroup' => [ + 'methods' => [ + 'get', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + [ + 'BearerToken' => [], + ], + ], + 'operationType' => 'read', + 'deprecated' => false, + 'systemTags' => [ + 'operationType' => 'get', + 'riskType' => 'none', + 'chargeType' => 'free', + 'autoTest' => true, + 'tenantRelevance' => 'publicInformation', + ], + 'parameters' => [ + [ + 'name' => 'ClientToken', + 'in' => 'query', + 'schema' => [ + 'description' => '客户请求唯一ID。用于幂等校验，可以用UUID生成。', + 'type' => 'string', + 'required' => false, + 'example' => '46c1341e-2648-447a-****-70b6a298d94d', + ], + ], + [ + 'name' => 'InstanceId', + 'in' => 'query', + 'schema' => [ + 'description' => 'AICCS实例ID。'."\n" + .'您可以在[智能联络中心控制台](https://aiccs.console.aliyun.com/overview)左侧导航栏的<b>实例管理</b>中获取。', + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + 'example' => 'ccc_xp_pre-cn-***', + ], + ], + [ + 'name' => 'ChannelType', + 'in' => 'query', + 'schema' => [ + 'description' => '技能组渠道类型。取值：'."\n" + .'- **0**：返回所有技能组。'."\n" + .'- **1**：热线技能组。'."\n" + .'- **2**：在线技能组。'."\n" + .'- **3**：在线+热线技能组。'."\n" + .'- **4**：工单技能组。'."\n" + .'- **5**：热线+工单节能组。'."\n" + .'- **6**：在线+工单技能组。'."\n" + .'- **7**：在线+热线+工单技能组。'."\n" + ."\n", + 'type' => 'integer', + 'format' => 'int32', + 'required' => false, + 'maximum' => '7', + 'minimum' => '0', + 'example' => '2', + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'description' => '返回数据。', + 'type' => 'object', + 'properties' => [ + 'Message' => [ + 'description' => '状态码描述。', + 'type' => 'string', + 'example' => 'successful', + ], + 'RequestId' => [ + 'description' => '请求ID。', + 'type' => 'string', + 'example' => 'EE338D98-9BD3-4413-B165', + ], + 'Data' => [ + 'description' => '技能组信息。', + 'type' => 'array', + 'items' => [ + 'description' => '数据信息。', + 'type' => 'object', + 'properties' => [ + 'Description' => [ + 'description' => '技能组描述。', + 'type' => 'string', + 'example' => '自动化技能组', + ], + 'DisplayName' => [ + 'description' => '技能组对外显示名称。', + 'type' => 'string', + 'example' => '自动化技能组', + ], + 'SkillGroupId' => [ + 'description' => '技能组ID。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '123456', + ], + 'ChannelType' => [ + 'description' => '技能组渠道类型。', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '2', + ], + 'Name' => [ + 'description' => '技能组名称。', + 'type' => 'string', + 'example' => '自动化技能组', + ], + ], + ], + ], + 'Code' => [ + 'description' => '状态码。返回Success表示调用成功。', + 'type' => 'string', + 'example' => 'Success', + ], + 'Success' => [ + 'description' => '调用接口是否成功。取值：'."\n" + .'- **true**：成功。'."\n" + .'- **false**：失败。', + 'type' => 'boolean', + 'example' => 'true', + ], + ], + ], + ], + ], + 'errorCodes' => [ + 500 => [ + [ + 'errorMessage' => 'The specified tenant does not exist.', + 'errorCode' => 'NoTenantFound', + ], + [ + 'errorMessage' => 'A system error occurred. Please contact the administrator.', + 'errorCode' => 'SystemError', + ], + ], + ], + 'staticInfo' => [ + 'returnType' => 'synchronous', + ], + 'responseDemo' => '[{"type":"json","example":"{\\n \\"Message\\": \\"successful\\",\\n \\"RequestId\\": \\"EE338D98-9BD3-4413-B165\\",\\n \\"Data\\": [\\n {\\n \\"Description\\": \\"自动化技能组\\",\\n \\"DisplayName\\": \\"自动化技能组\\",\\n \\"SkillGroupId\\": 123456,\\n \\"ChannelType\\": 2,\\n \\"Name\\": \\"自动化技能组\\"\\n }\\n ],\\n \\"Code\\": \\"Success\\",\\n \\"Success\\": true\\n}","errorExample":""},{"type":"xml","example":"<ListSkillGroupResponse>\\n<Message>xxxx</Message>\\n<RequestId>EE338D98-9BD3-4413-B165</RequestId>\\n<Data>\\n <DisplayName>自动化技能组</DisplayName>\\n <Description>自动化技能组</Description>\\n <ChannelType>2</ChannelType>\\n <SkillGroupId>123456</SkillGroupId>\\n <Name>自动化技能组</Name>\\n</Data>\\n<Code>Success</Code>\\n<Success>true</Success>\\n</ListSkillGroupResponse>","errorExample":""}]', + 'title' => '查询技能组', + 'summary' => '根据实例ID、技能组渠道类型查询悉犀客服工作台技能组。', + 'description' => '### QPS限制'."\n" + .'- 单用户调用频率：不限流。'."\n" + .'- API频率：100次/秒。'."\n" + ."\n" + .'> 如果多个用户的总调用超过API频率也会触发流控。', + ], + 'GetDepGroupTreeData' => [ + 'summary' => '根据AICCS实例ID、坐席ID查询技能组分组和技能组列表。', + 'methods' => [ + 'get', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + ], + 'operationType' => 'read', + 'deprecated' => false, + 'systemTags' => [ + 'operationType' => 'get', + 'riskType' => 'none', + 'chargeType' => 'free', + 'autoTest' => true, + 'tenantRelevance' => 'publicInformation', + ], + 'parameters' => [ + [ + 'name' => 'InstanceId', + 'in' => 'query', + 'schema' => [ + 'title' => '租户实例ID', + 'description' => 'AICCS实例ID。'."\n" + .'您可以在[智能联络中心控制台](https://aiccs.console.aliyun.com/overview)左侧导航栏的<b>实例管理</b>中获取。', + 'type' => 'string', + 'required' => true, + 'example' => 'ccc_xp_pre-cn-***', + ], + ], + [ + 'name' => 'AgentId', + 'in' => 'query', + 'schema' => [ + 'title' => '坐席ID', + 'description' => '坐席ID。'."\n" + ."\n" + .'可调用[GetAgent](https://help.aliyun.com/zh/aiccs/developer-reference/api-aiccs-2019-10-15-getagent)接口，查看返回参数的**AgentId**，即坐席ID。', + 'type' => 'integer', + 'format' => 'int64', + 'required' => true, + 'example' => '123456', + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'title' => 'Schema of Response', + 'description' => 'result', + 'type' => 'object', + 'properties' => [ + 'RequestId' => [ + 'title' => 'Id of the request', + 'description' => '请求ID。', + 'type' => 'string', + 'example' => 'EE338D98-9BD3-4413-B165', + ], + 'Message' => [ + 'title' => 'Message', + 'description' => '状态码描述。', + 'type' => 'string', + 'example' => 'successful', + ], + 'Data' => [ + 'title' => 'Data', + 'description' => '部门信息。', + 'type' => 'array', + 'items' => [ + 'description' => '部门信息。', + 'type' => 'object', + 'properties' => [ + 'DepGroupId' => [ + 'title' => 'depGroupId', + 'description' => '部门ID。', + 'type' => 'string', + 'example' => '10****', + ], + 'GroupDTOS' => [ + 'title' => 'groupDTOS', + 'description' => '技能组数据。', + 'type' => 'array', + 'items' => [ + 'description' => '技能组信息。', + 'type' => 'object', + 'properties' => [ + 'SkillGroupId' => [ + 'title' => 'skillGroupId', + 'description' => '技能组ID。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '55****', + ], + 'Name' => [ + 'title' => 'name', + 'description' => '技能组名称。', + 'type' => 'string', + 'example' => '自动化技能组', + ], + ], + ], + ], + 'DepGroupName' => [ + 'title' => 'depGroupName', + 'description' => '部门名称。', + 'type' => 'string', + 'example' => '部门A', + ], + ], + ], + ], + 'Code' => [ + 'title' => 'Code', + 'description' => '状态码。返回Success表示请求成功。', + 'type' => 'string', + 'example' => 'Success', + ], + 'Success' => [ + 'title' => 'Success', + 'description' => '调用接口是否成功。取值：'."\n" + .'- **true**：成功。'."\n" + .'- **false**：失败。', + 'type' => 'string', + 'example' => 'true', + ], + ], + ], + ], + ], + 'errorCodes' => [ + 500 => [ + [ + 'errorMessage' => 'A system error occurred. Please contact the administrator.', + 'errorCode' => 'SystemError', + ], + ], + ], + 'staticInfo' => [ + 'returnType' => 'synchronous', + ], + 'responseDemo' => '[{"type":"json","example":"{\\n \\"RequestId\\": \\"EE338D98-9BD3-4413-B165\\",\\n \\"Message\\": \\"successful\\",\\n \\"Data\\": [\\n {\\n \\"DepGroupId\\": \\"10****\\",\\n \\"GroupDTOS\\": [\\n {\\n \\"SkillGroupId\\": 0,\\n \\"Name\\": \\"自动化技能组\\"\\n }\\n ],\\n \\"DepGroupName\\": \\"部门A\\"\\n }\\n ],\\n \\"Code\\": \\"Success\\",\\n \\"Success\\": \\"true\\"\\n}","errorExample":""},{"type":"xml","example":"<GetDepGroupTreeDataResponse>\\n <RequestId>EE338D98-9BD3-4413-B165</RequestId>\\n <Message>xxxx</Message>\\n <Code>Success</Code>\\n <Success>true</Success>\\n <Data>\\n <DepGroupName>部门A</DepGroupName>\\n <DepGroupId>10</DepGroupId>\\n <GroupDTOS>\\n <SkillGroupId>555555</SkillGroupId>\\n <Name>自动化技能组</Name>\\n </GroupDTOS>\\n </Data>\\n</GetDepGroupTreeDataResponse>","errorExample":""}]', + 'title' => '查询技能组分组和技能组列表', + 'description' => '- 此接口查询的技能组以部门ID分组，部门ID可在[创建技能组](https://help.aliyun.com/zh/aiccs/developer-reference/api-aiccs-2019-10-15-createskillgroup)时填写。'."\n" + .'- 若需查询详细技能组信息，可调用[QuerySkillGroups](https://help.aliyun.com/zh/aiccs/developer-reference/api-aiccs-2019-10-15-queryskillgroups)接口。'."\n" + .'- 调用前，建议您确认AICCS实例ID、坐席ID，请参考[请求参数](#api-detail-35)描述中的指引获取。'."\n" + ."\n" + .'### QPS限制'."\n" + .'- 单用户调用频率：1000次/秒。'."\n" + .'- API频率：1000次/秒。'."\n" + ."\n" + .'> 如果多个用户的总调用超过API频率也会触发流控。', + ], + 'CreateDepartment' => [ + 'summary' => '根据AICCS实例ID、部门名称创建部门信息，创建成功后会返回部门ID。', + 'methods' => [ + 'post', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + ], + 'operationType' => 'read', + 'deprecated' => false, + 'systemTags' => [ + 'operationType' => 'create', + 'riskType' => 'none', + 'chargeType' => 'free', + 'autoTest' => true, + 'tenantRelevance' => 'publicInformation', + ], + 'parameters' => [ + [ + 'name' => 'InstanceId', + 'in' => 'query', + 'schema' => [ + 'title' => '实例id', + 'description' => 'AICCS实例ID。'."\n" + .'您可以在[智能联络中心控制台](https://aiccs.console.aliyun.com/overview)左侧导航栏的<b>实例管理</b>中获取。', + 'type' => 'string', + 'required' => true, + 'example' => 'ccc_xp_pre-cn-***', + ], + ], + [ + 'name' => 'DepartmentName', + 'in' => 'query', + 'schema' => [ + 'title' => '部门名称', + 'description' => '部门名称。', + 'type' => 'string', + 'required' => true, + 'example' => '部门A', + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'title' => 'Schema of Response', + 'description' => '返回数据。', + 'type' => 'object', + 'properties' => [ + 'RequestId' => [ + 'title' => 'Id of the request', + 'description' => '请求ID。', + 'type' => 'string', + 'example' => '98B032F5-6473-4EAC-8BA8-C28993513A1F', + ], + 'Message' => [ + 'description' => '状态码描述。', + 'type' => 'string', + 'example' => 'successful', + ], + 'HttpStatusCode' => [ + 'description' => '状态码。返回200表示请求成功。', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '200', + ], + 'Data' => [ + 'description' => '部门ID。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '123456', + ], + 'Code' => [ + 'description' => '状态码。返回200表示请求成功。', + 'type' => 'string', + 'example' => '200', + ], + 'Success' => [ + 'description' => '调用接口是否成功。取值：'."\n" + .'- **true**：成功。'."\n" + .'- **false**：失败。', + 'type' => 'boolean', + 'example' => 'true', + ], + ], + ], + ], + ], + 'errorCodes' => [ + 500 => [ + [ + 'errorMessage' => 'A system error occurred. Please contact the administrator.', + 'errorCode' => 'SystemError', + ], + ], + ], + 'staticInfo' => [ + 'returnType' => 'synchronous', + ], + 'responseDemo' => '[{"type":"json","example":"{\\n \\"RequestId\\": \\"98B032F5-6473-4EAC-8BA8-C28993513A1F\\",\\n \\"Message\\": \\"successful\\",\\n \\"HttpStatusCode\\": 200,\\n \\"Data\\": 123456,\\n \\"Code\\": \\"200\\",\\n \\"Success\\": true\\n}","errorExample":""},{"type":"xml","example":"<CreateDepartmentResponse>\\n <RequestId>98B032F5-6473-4EAC-8BA8-C28993513A1F</RequestId>\\n <Success>true</Success>\\n <Code>200</Code>\\n <Message>successful</Message>\\n <HttpStatusCode>200</HttpStatusCode>\\n <Data>123456</Data>\\n</CreateDepartmentResponse>","errorExample":""}]', + 'title' => '创建部门信息', + 'description' => '- 若您需要更新部门信息，可调用[UpdateDepartment](~~2717977~~)接口。'."\n" + .'- 调用此接口创建部门信息成功后，返回参数的**Data**即为部门ID，若您后续还需查询部门ID，可调用[GetAllDepartment](~~2717975~~)接口。'."\n" + ."\n" + .'### QPS限制'."\n" + .'- 单用户调用频率：100次/秒。'."\n" + .'- API频率：100次/秒。'."\n" + ."\n" + .'> 如果多个用户的总调用超过API频率也会触发流控。', + ], + 'GetAllDepartment' => [ + 'summary' => '根据AICCS实例ID获取所有部门信息，可获取部门ID、部门名称。', + 'methods' => [ + 'get', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + ], + 'operationType' => 'read', + 'deprecated' => false, + 'systemTags' => [ + 'operationType' => 'get', + 'riskType' => 'none', + 'chargeType' => 'free', + 'autoTest' => true, + 'tenantRelevance' => 'publicInformation', + ], + 'parameters' => [ + [ + 'name' => 'InstanceId', + 'in' => 'query', + 'schema' => [ + 'title' => '实例id', + 'description' => 'AICCS实例ID。'."\n" + .'您可以在[智能联络中心控制台](https://aiccs.console.aliyun.com/overview)左侧导航栏的<b>实例管理</b>中获取。', + 'type' => 'string', + 'required' => true, + 'example' => 'ccc_xp_pre-cn-***', + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'title' => 'result', + 'description' => '返回数据。', + 'type' => 'object', + 'properties' => [ + 'Message' => [ + 'title' => 'message', + 'description' => '状态码描述。', + 'type' => 'string', + 'example' => 'successful', + ], + 'RequestId' => [ + 'title' => 'requestId', + 'description' => '请求ID。', + 'type' => 'string', + 'example' => '98B032F5-6473-4EAC-8BA8-C28993513A1F', + ], + 'HttpStatusCode' => [ + 'title' => 'httpStatusCode', + 'description' => 'HTTP状态码。', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '200', + ], + 'Data' => [ + 'title' => 'data', + 'description' => '部门信息。', + 'type' => 'array', + 'items' => [ + 'description' => '部门信息。', + 'type' => 'object', + 'properties' => [ + 'DepartmentName' => [ + 'description' => '部门名称。', + 'type' => 'string', + 'example' => '部门A', + ], + 'DepartmentId' => [ + 'description' => '部门ID。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '10', + ], + ], + ], + ], + 'Code' => [ + 'title' => 'code', + 'description' => '状态码。返回200表示请求成功。', + 'type' => 'string', + 'example' => '200', + ], + 'Success' => [ + 'title' => 'success', + 'description' => '调用接口是否成功。取值：'."\n" + .'- **true**：成功。'."\n" + .'- **false**：失败。', + 'type' => 'boolean', + 'example' => 'true', + ], + ], + ], + ], + ], + 'errorCodes' => [ + 500 => [ + [ + 'errorMessage' => 'A system error occurred. Please contact the administrator.', + 'errorCode' => 'SystemError', + ], + ], + ], + 'staticInfo' => [ + 'returnType' => 'synchronous', + ], + 'responseDemo' => '[{"type":"json","example":"{\\n \\"Message\\": \\"successful\\",\\n \\"RequestId\\": \\"98B032F5-6473-4EAC-8BA8-C28993513A1F\\",\\n \\"HttpStatusCode\\": 200,\\n \\"Data\\": [\\n {\\n \\"DepartmentName\\": \\"部门A\\",\\n \\"DepartmentId\\": 10\\n }\\n ],\\n \\"Code\\": \\"200\\",\\n \\"Success\\": true\\n}","errorExample":""},{"type":"xml","example":"<GetAllDepartmentResponse>\\n <Message>successful</Message>\\n <RequestId>98B032F5-6473-4EAC-8BA8-C28993513A1F</RequestId>\\n <HttpStatusCode>200</HttpStatusCode>\\n <Data>\\n <DepartmentId>10</DepartmentId>\\n <DepartmentName>部门A</DepartmentName>\\n </Data>\\n <Code>200</Code>\\n <Success>true</Success>\\n</GetAllDepartmentResponse>","errorExample":""}]', + 'title' => '获取所有部门信息', + 'description' => '- 您可以调用此接口获取部门ID，用于支持部分查询数据的接口（例如[GetHotlineServiceStatistics](~~2717938~~)）的部门分组查询。'."\n" + .'- 创建、删除、更新部门信息后，您可以调用此接口确认部门信息是否符合预期。'."\n" + ."\n" + .'### QPS限制'."\n" + .'- 单用户调用频率：100次/秒。'."\n" + .'- API频率：100次/秒。'."\n" + ."\n" + .'> 如果多个用户的总调用超过API频率也会触发流控。', + ], + 'DeleteDepartment' => [ + 'summary' => '根据AICCS实例ID、部门ID删除部门信息。', + 'methods' => [ + 'get', + 'post', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + ], + 'operationType' => 'read', + 'deprecated' => false, + 'systemTags' => [ + 'operationType' => 'delete', + 'riskType' => 'none', + 'chargeType' => 'free', + 'autoTest' => true, + 'tenantRelevance' => 'publicInformation', + ], + 'parameters' => [ + [ + 'name' => 'InstanceId', + 'in' => 'query', + 'schema' => [ + 'title' => '实例id', + 'description' => 'AICCS实例ID。'."\n" + .'您可以在[智能联络中心控制台](https://aiccs.console.aliyun.com/overview)左侧导航栏的<b>实例管理</b>中获取。', + 'type' => 'string', + 'required' => true, + 'example' => 'ccc_xp_pre-cn-***', + ], + ], + [ + 'name' => 'DepartmentId', + 'in' => 'query', + 'schema' => [ + 'title' => '部门id', + 'description' => '部门ID。'."\n" + ."\n" + .'可调用[GetAllDepartment](~~2717975~~)接口，查看返回参数的**DepartmentId**，即部门ID。', + 'type' => 'integer', + 'format' => 'int64', + 'required' => true, + 'example' => '12****', + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'title' => 'Schema of Response', + 'description' => '返回数据。', + 'type' => 'object', + 'properties' => [ + 'RequestId' => [ + 'title' => 'Id of the request', + 'description' => '请求ID。', + 'type' => 'string', + 'example' => '98B032F5-6473-4EAC-8BA8-C28993513A1F', + ], + 'Message' => [ + 'description' => '状态码描述。', + 'type' => 'string', + 'example' => 'seccessful', + ], + 'HttpStatusCode' => [ + 'description' => 'HTTP状态码。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '200', + ], + 'Data' => [ + 'description' => '是否成功。取值：'."\n" + .'- **true**：成功'."\n" + .'- **false**：失败。', + 'type' => 'boolean', + 'example' => 'true', + ], + 'Code' => [ + 'description' => '状态码。返回200表示请求成功。', + 'type' => 'string', + 'example' => '200', + ], + 'Success' => [ + 'description' => '调用接口是否成功。取值：'."\n" + .'- **true**：成功。'."\n" + .'- **false**：失败。', + 'type' => 'boolean', + 'example' => 'true', + ], + ], + ], + ], + ], + 'errorCodes' => [ + 400 => [ + [ + 'errorMessage' => 'The specified department does not exist.', + 'errorCode' => 'Department.NotFound', + ], + ], + 500 => [ + [ + 'errorMessage' => 'A system error occurred. Please contact the administrator.', + 'errorCode' => 'SystemError', + ], + ], + ], + 'staticInfo' => [ + 'returnType' => 'synchronous', + ], + 'responseDemo' => '[{"type":"json","example":"{\\n \\"RequestId\\": \\"98B032F5-6473-4EAC-8BA8-C28993513A1F\\",\\n \\"Message\\": \\"seccessful\\",\\n \\"HttpStatusCode\\": 200,\\n \\"Data\\": true,\\n \\"Code\\": \\"200\\",\\n \\"Success\\": true\\n}","errorExample":""},{"type":"xml","example":"<DeleteDepartmentResponse>\\n <RequestId>98B032F5-6473-4EAC-8BA8-C28993513A1F</RequestId>\\n <Success>true</Success>\\n <Code>200</Code>\\n <Message>seccessful</Message>\\n <HttpStatusCode>200</HttpStatusCode>\\n <Data>true</Data>\\n</DeleteDepartmentResponse>","errorExample":""}]', + 'title' => '删除部门信息', + 'description' => '- 删除为敏感操作，请您谨慎操作。'."\n" + ."\n" + .'- 调用此接口前，建议您确认AICCS实例ID及部门ID，请参考[请求参数](#api-detail-35)描述中的指引获取。'."\n" + .'- 若误删除部门信息，您可以调用[CreateDepartment](~~2717974~~)接口重新创建。'."\n" + ."\n\n" + .'### QPS限制'."\n" + .'- 单用户调用频率：100次/秒。'."\n" + .'- API频率：100次/秒。'."\n" + ."\n" + .'> 如果多个用户的总调用超过API频率也会触发流控。', + ], + 'UpdateDepartment' => [ + 'summary' => '根据AICCS实例ID、部门ID更新部门名称。', + 'methods' => [ + 'get', + 'post', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + ], + 'operationType' => 'write', + 'deprecated' => false, + 'systemTags' => [ + 'operationType' => 'update', + 'riskType' => 'none', + 'chargeType' => 'free', + 'autoTest' => true, + 'tenantRelevance' => 'publicInformation', + ], + 'parameters' => [ + [ + 'name' => 'InstanceId', + 'in' => 'query', + 'schema' => [ + 'title' => '实例id', + 'description' => 'AICCS实例ID。'."\n" + .'您可以在[智能联络中心控制台](https://aiccs.console.aliyun.com/overview)左侧导航栏的<b>实例管理</b>中获取。', + 'type' => 'string', + 'required' => true, + 'example' => 'ccc_xp_pre-cn-***', + ], + ], + [ + 'name' => 'DepartmentName', + 'in' => 'query', + 'schema' => [ + 'title' => '部门名称', + 'description' => '部门名称。'."\n" + ."\n" + .'> 支持更新该参数。', + 'type' => 'string', + 'required' => true, + 'example' => '部门A', + ], + ], + [ + 'name' => 'DepartmentId', + 'in' => 'query', + 'schema' => [ + 'title' => '部门id', + 'description' => '部门ID。'."\n" + ."\n" + .'可调用[GetAllDepartment](~~2717975~~)接口，查看返回参数的**DepartmentId**，即部门ID。'."\n" + ."\n" + .'> 不支持更新。', + 'type' => 'integer', + 'format' => 'int64', + 'required' => true, + 'example' => '12****', + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'title' => 'Schema of Response', + 'description' => '返回数据。', + 'type' => 'object', + 'properties' => [ + 'RequestId' => [ + 'title' => 'Id of the request', + 'description' => '请求ID。', + 'type' => 'string', + 'example' => '98B032F5-6473-4EAC-8BA8-C28993513A1', + ], + 'Message' => [ + 'description' => '状态码描述。', + 'type' => 'string', + 'example' => 'successful', + ], + 'HttpStatusCode' => [ + 'description' => 'HTTP状态码。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '200', + ], + 'Data' => [ + 'description' => '是否成功。取值：'."\n" + .'- **true**：成功'."\n" + .'- **false**：失败。', + 'type' => 'boolean', + 'example' => 'true', + ], + 'Code' => [ + 'description' => '状态码。返回200表示请求成功。', + 'type' => 'string', + 'example' => '200', + ], + 'Success' => [ + 'description' => '调用接口是否成功。取值：'."\n" + .'- **true**：成功。'."\n" + .'- **false**：失败。', + 'type' => 'boolean', + 'example' => 'true', + ], + ], + ], + ], + ], + 'errorCodes' => [ + 500 => [ + [ + 'errorMessage' => 'A system error occurred. Please contact the administrator.', + 'errorCode' => 'SystemError', + ], + ], + ], + 'staticInfo' => [ + 'returnType' => 'synchronous', + ], + 'responseDemo' => '[{"type":"json","example":"{\\n \\"RequestId\\": \\"98B032F5-6473-4EAC-8BA8-C28993513A1\\",\\n \\"Message\\": \\"successful\\",\\n \\"HttpStatusCode\\": 200,\\n \\"Data\\": true,\\n \\"Code\\": \\"200\\",\\n \\"Success\\": true\\n}","errorExample":""},{"type":"xml","example":"<UpdateDepartmentResponse>\\n <RequestId>98B032F5-6473-4EAC-8BA8-C28993513A1</RequestId>\\n <Success>true</Success>\\n <Code>200</Code>\\n <Message>successful</Message>\\n <HttpStatusCode>200</HttpStatusCode>\\n <Data>true</Data>\\n</UpdateDepartmentResponse>","errorExample":""}]', + 'title' => '更新部门信息', + 'description' => '- 此接口仅支持更新部门名称，不支持更新部门ID。'."\n" + .'- 调用此接口前，建议您确认AICCS实例ID及部门ID，请参考[请求参数](#api-detail-35)描述中的指引获取。'."\n" + .'- 更新完成后，您可以调用[GetAllDepartment](~~2717975~~)接口，确认部门信息是否符合预期。'."\n" + ."\n" + .'### QPS限制'."\n" + .'- 单用户调用频率：100次/秒。'."\n" + .'- API频率：100次/秒。'."\n" + ."\n" + .'> 如果多个用户的总调用超过API频率也会触发流控。', + ], + 'GenerateWebSocketSign' => [ + 'methods' => [ + 'post', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + [ + 'BearerToken' => [], + ], + ], + 'operationType' => 'readAndWrite', + 'deprecated' => false, + 'systemTags' => [ + 'operationType' => 'none', + 'riskType' => 'none', + 'chargeType' => 'free', + 'autoTest' => true, + 'tenantRelevance' => 'publicInformation', + ], + 'parameters' => [ + [ + 'name' => 'ClientToken', + 'in' => 'formData', + 'schema' => [ + 'description' => '客户请求唯一ID。用于幂等校验，可以用UUID生成。', + 'type' => 'string', + 'required' => false, + 'example' => '46c1341e-2648-447a-****-70b6a298d94d', + ], + ], + [ + 'name' => 'InstanceId', + 'in' => 'formData', + 'schema' => [ + 'description' => 'AICCS实例ID。'."\n" + .'您可以在[智能联络中心控制台](https://aiccs.console.aliyun.com/overview)左侧导航栏的<b>实例管理</b>中获取。', + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + 'example' => 'ccc_xp_pre-cn-***', + ], + ], + [ + 'name' => 'AccountName', + 'in' => 'formData', + 'schema' => [ + 'description' => '坐席账号名称，即账号注册时填写的手机或邮箱。实例内唯一。 ', + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + 'example' => '[email protected]', + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'description' => '返回数据。', + 'type' => 'object', + 'properties' => [ + 'Message' => [ + 'description' => '状态码描述。', + 'type' => 'string', + 'example' => 'OK', + ], + 'RequestId' => [ + 'description' => '请求ID。', + 'type' => 'string', + 'example' => 'EE338D98-9BD3-4413-B165', + ], + 'HttpStatusCode' => [ + 'description' => 'HTTP状态码。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '200', + ], + 'Data' => [ + 'description' => 'MessageBox消息通道签名码。', + 'type' => 'string', + 'example' => 'dnthF_oinHg7JMJDmKqex3UxDD7', + ], + 'Code' => [ + 'description' => '状态码。返回Success表示请求成功。', + 'type' => 'string', + 'example' => 'Success', + ], + 'Success' => [ + 'description' => '调用接口是否成功。取值：'."\n" + .'- **true**：成功。'."\n" + .'- **false**：失败。'."\n", + 'type' => 'boolean', + 'example' => 'true', + ], + ], + ], + ], + ], + 'errorCodes' => [ + 500 => [ + [ + 'errorMessage' => 'The specified agent does not exist.', + 'errorCode' => 'NoAgentFound', + ], + [ + 'errorMessage' => 'The specified tenant does not exist.', + 'errorCode' => 'NoTenantFound', + ], + [ + 'errorMessage' => 'A system error occurred. Please contact the administrator.', + 'errorCode' => 'SystemError', + ], + ], + ], + 'staticInfo' => [ + 'returnType' => 'synchronous', + ], + 'responseDemo' => '[{"type":"json","example":"{\\n \\"Message\\": \\"OK\\",\\n \\"RequestId\\": \\"EE338D98-9BD3-4413-B165\\",\\n \\"HttpStatusCode\\": 200,\\n \\"Data\\": \\"dnthF_oinHg7JMJDmKqex3UxDD7\\",\\n \\"Code\\": \\"Success\\",\\n \\"Success\\": true\\n}","errorExample":""},{"type":"xml","example":"<GenerateWebSocketSignResponse>\\n <Message>OK</Message>\\n <RequestId>EE338D98-9BD3-4413-B165</RequestId>\\n <Data>dnthF_oinHg7JMJDmKqex3UxDD7</Data>\\n <Code>Success</Code>\\n <Success>true</Success>\\n <HttpStatusCode>200</HttpStatusCode>\\n</GenerateWebSocketSignResponse>","errorExample":""}]', + 'title' => '生成MessageBox通道签名', + 'summary' => '根据AICCS实例ID和坐席账号名称，生成消息通道访问签名。', + 'description' => '- 您可以通过此接口生成消息通道访问签名，返回参数的**Data**即为MessageBox消息通道签名码。 '."\n" + ."\n" + .'- 调用前建议您确认AICCS实例ID，请参考[请求参数](#api-detail-35)描述中的指引获取。'."\n" + ."\n" + .'### QPS限制'."\n" + .'- 单用户调用频率：不限流。'."\n" + .'- API频率：100次/秒。'."\n" + ."\n" + .'> 如果多个用户的总调用超过API频率也会触发流控。', + ], + 'HotlineSessionQuery' => [ + 'methods' => [ + 'post', + 'get', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + ], + 'operationType' => 'readAndWrite', + 'deprecated' => false, + 'systemTags' => [ + 'operationType' => 'get', + 'riskType' => 'none', + 'chargeType' => 'free', + 'autoTest' => true, + 'tenantRelevance' => 'publicInformation', + ], + 'parameters' => [ + [ + 'name' => 'InstanceId', + 'in' => 'query', + 'schema' => [ + 'description' => 'AICCS实例ID。'."\n" + .'您可以在[智能联络中心控制台](https://aiccs.console.aliyun.com/overview)左侧导航栏的<b>实例管理</b>中获取。', + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + 'example' => 'ccc_xp_pre-cn-***', + ], + ], + [ + 'name' => 'Acid', + 'in' => 'query', + 'schema' => [ + 'description' => '会话ID。入呼后，websocket中的acid。', + 'type' => 'string', + 'required' => false, + 'docRequired' => false, + 'example' => '7719786****', + ], + ], + [ + 'name' => 'CallType', + 'in' => 'query', + 'schema' => [ + 'description' => '电话类型。取值：'."\n" + .'- **1**：外呼。'."\n" + .'- **2**：入呼。'."\n" + .'- **3**：转交。', + 'type' => 'integer', + 'format' => 'int32', + 'required' => false, + 'example' => '1', + ], + ], + [ + 'name' => 'CalledNumber', + 'in' => 'query', + 'schema' => [ + 'description' => '发起方号码。例如用户手机号码、客服坐席号码、机器号码等。', + 'type' => 'string', + 'required' => false, + 'example' => '135615****', + ], + ], + [ + 'name' => 'CallingNumber', + 'in' => 'query', + 'schema' => [ + 'description' => '接听方号码。例如用户手机号码、客服坐席号码、机器号码等。', + 'type' => 'string', + 'required' => false, + 'example' => '057177****', + ], + ], + [ + 'name' => 'GroupId', + 'in' => 'query', + 'schema' => [ + 'description' => '技能组ID。', + 'type' => 'integer', + 'format' => 'int64', + 'required' => false, + 'example' => '123456', + ], + ], + [ + 'name' => 'GroupName', + 'in' => 'query', + 'schema' => [ + 'description' => '技能组名称。', + 'type' => 'string', + 'required' => false, + 'example' => '自动化技能组', + ], + ], + [ + 'name' => 'MemberId', + 'in' => 'query', + 'schema' => [ + 'description' => '会员ID。', + 'type' => 'string', + 'required' => false, + 'example' => '7856****', + ], + ], + [ + 'name' => 'MemberName', + 'in' => 'query', + 'schema' => [ + 'description' => '会员名称。', + 'type' => 'string', + 'required' => false, + 'example' => '匿名会员', + ], + ], + [ + 'name' => 'QueryEndTime', + 'in' => 'query', + 'schema' => [ + 'description' => '结束时间戳。单位：毫秒。', + 'type' => 'integer', + 'format' => 'int64', + 'required' => false, + 'example' => '1614829721', + ], + ], + [ + 'name' => 'QueryStartTime', + 'in' => 'query', + 'schema' => [ + 'description' => '开始时间戳。单位：毫秒。', + 'type' => 'integer', + 'format' => 'int64', + 'required' => false, + 'example' => '1614828721', + ], + ], + [ + 'name' => 'RequestId', + 'in' => 'query', + 'schema' => [ + 'description' => '请求ID。', + 'type' => 'string', + 'required' => false, + 'example' => 'EE338D98-9BD3-4413-B165', + ], + ], + [ + 'name' => 'ServicerName', + 'in' => 'query', + 'schema' => [ + 'description' => '坐席名称。', + 'type' => 'string', + 'required' => false, + 'example' => '刘测试', + ], + ], + [ + 'name' => 'ServicerId', + 'in' => 'query', + 'schema' => [ + 'description' => '坐席ID。', + 'type' => 'string', + 'required' => false, + 'example' => '555555', + ], + ], + [ + 'name' => 'Params', + 'in' => 'query', + 'schema' => [ + 'description' => '扩展参数。', + 'type' => 'string', + 'required' => false, + 'example' => 'xxxx', + ], + ], + [ + 'name' => 'PageSize', + 'in' => 'query', + 'schema' => [ + 'description' => '每页大小。取值大于**0**，默认值：**20**。', + 'type' => 'integer', + 'format' => 'int32', + 'required' => false, + 'maximum' => '50', + 'minimum' => '1', + 'example' => '10', + 'default' => '10', + ], + ], + [ + 'name' => 'PageNo', + 'in' => 'query', + 'schema' => [ + 'description' => '当前页。取值大于**0**，默认值：**1**。', + 'type' => 'integer', + 'format' => 'int32', + 'required' => false, + 'maximum' => '1000', + 'minimum' => '1', + 'example' => '1', + 'default' => '1', + ], + ], + [ + 'name' => 'CallResult', + 'in' => 'query', + 'schema' => [ + 'description' => '呼叫结果。取值：'."\n" + ."\n" + .'- **normal**：正常挂机。'."\n" + .'- **touchRouteError**：队列挂机。'."\n" + .'- **touchInQueue**：队列挂机。'."\n" + .'- **touchInLoss**：队列挂机。'."\n" + .'- **userHangup**：用户挂机，IVR挂机。'."\n" + .'- **sysHangup**：系统挂机，IVR挂机。'."\n" + .'- **transferAgent**：用户挂机，IVR挂机。'."\n" + .'- **dailing**：客服挂机，振铃挂机。'."\n" + .'- **TouchRingCallLoss**：队列挂机，振铃挂机。', + 'type' => 'string', + 'required' => false, + 'example' => 'normal', + 'enum' => [ + 'normal', + 'queueClose', + 'dailingClose', + 'ivrClose', + ], + ], + ], + [ + 'name' => 'Id', + 'in' => 'query', + 'schema' => [ + 'description' => '通话详情全局唯一ID。', + 'type' => 'string', + 'required' => false, + 'example' => 'acc1c58dab4a4****0e3813c66', + ], + ], + [ + 'name' => 'AcidList', + 'in' => 'query', + 'style' => 'repeatList', + 'schema' => [ + 'description' => '会话ID列表。', + 'type' => 'array', + 'items' => [ + 'description' => '入呼后，websocket中的acid。', + 'type' => 'string', + 'required' => false, + 'example' => '7719786', + ], + 'required' => false, + 'maxItems' => 200, + ], + ], + [ + 'name' => 'CallTypeList', + 'in' => 'query', + 'style' => 'repeatList', + 'schema' => [ + 'description' => '呼叫类型列表。', + 'type' => 'array', + 'items' => [ + 'description' => '呼叫类型。取值：'."\n" + .'- **1**：外呼。'."\n" + .'- **2**：入呼。'."\n" + .'- **3**：转交。', + 'type' => 'integer', + 'format' => 'int32', + 'required' => false, + 'example' => '1', + ], + 'required' => false, + 'maxItems' => 5, + ], + ], + [ + 'name' => 'GroupIdList', + 'in' => 'query', + 'style' => 'repeatList', + 'schema' => [ + 'description' => '技能组ID列表。', + 'type' => 'array', + 'items' => [ + 'description' => '技能组ID。', + 'type' => 'integer', + 'format' => 'int64', + 'required' => false, + 'example' => '123456', + ], + 'required' => false, + 'maxItems' => 200, + ], + ], + [ + 'name' => 'CallingNumberList', + 'in' => 'query', + 'style' => 'repeatList', + 'schema' => [ + 'description' => '主叫号码列表。', + 'type' => 'array', + 'items' => [ + 'description' => '主叫号码。', + 'type' => 'string', + 'required' => false, + 'example' => '0571773****', + ], + 'required' => false, + 'maxItems' => 200, + ], + ], + [ + 'name' => 'CalledNumberList', + 'in' => 'query', + 'style' => 'repeatList', + 'schema' => [ + 'description' => '被叫号码列表。', + 'type' => 'array', + 'items' => [ + 'description' => '被叫号码。', + 'type' => 'string', + 'required' => false, + 'example' => '135615****', + ], + 'required' => false, + 'maxItems' => 200, + ], + ], + [ + 'name' => 'MemberIdList', + 'in' => 'query', + 'style' => 'repeatList', + 'schema' => [ + 'description' => '会员列表。', + 'type' => 'array', + 'items' => [ + 'description' => '会员ID。', + 'type' => 'string', + 'required' => false, + 'example' => '7856876', + ], + 'required' => false, + 'maxItems' => 200, + ], + ], + [ + 'name' => 'ServicerIdList', + 'in' => 'query', + 'style' => 'repeatList', + 'schema' => [ + 'description' => '坐席列表。', + 'type' => 'array', + 'items' => [ + 'description' => '坐席ID。', + 'type' => 'string', + 'required' => false, + 'example' => '555555', + ], + 'required' => false, + 'maxItems' => 200, + ], + ], + [ + 'name' => 'CallResultList', + 'in' => 'query', + 'style' => 'repeatList', + 'schema' => [ + 'description' => '呼叫结果列表。', + 'type' => 'array', + 'items' => [ + 'description' => '呼叫结果。取值： '."\n" + ."\n" + .'- **normal**：正常通话结束 。'."\n" + .'- **queueClose**： 队列挂机 。'."\n" + .'- **dailingClose**：振铃挂机 。'."\n" + .'- **ivrClose**：IVR挂机。', + 'type' => 'string', + 'required' => false, + 'example' => 'normal', + ], + 'required' => false, + 'maxItems' => 200, + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'description' => 'result', + 'type' => 'object', + 'properties' => [ + 'Message' => [ + 'description' => '状态码描述。', + 'type' => 'string', + 'example' => 'xxxx', + ], + 'RequestId' => [ + 'description' => '请求ID。', + 'type' => 'string', + 'example' => 'EE339D98-9BD3-4413-B165', + ], + 'Data' => [ + 'description' => '通话数据。', + 'type' => 'object', + 'properties' => [ + 'TotalCount' => [ + 'description' => '总共记录数。', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '26', + ], + 'PageSize' => [ + 'description' => '每页的数量。', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '10', + ], + 'PageNumber' => [ + 'description' => '当前页。', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '1', + ], + 'CallDetailRecord' => [ + 'description' => '通话记录。', + 'type' => 'array', + 'items' => [ + 'description' => '通话记录信息。', + 'type' => 'object', + 'properties' => [ + 'GroupName' => [ + 'description' => '技能组名称。'."\n" + .'> 当CallType取值为**1**时，外呼场景无技能组信息。', + 'type' => 'string', + 'example' => '自动化技能组', + ], + 'CallResult' => [ + 'description' => '呼叫结果。取值：'."\n" + ."\n" + .'- **normal**：正常挂机。'."\n" + .'- **touchRouteError**：队列挂机。'."\n" + .'- **touchInQueue**：队列挂机。'."\n" + .'- **touchInLoss**：队列挂机。'."\n" + .'- **userHangup**：用户挂机，IVR挂机。'."\n" + .'- **sysHangup**：系统挂机，IVR挂机。'."\n" + .'- **transferAgent**：用户挂机，IVR挂机。'."\n" + .'- **dailing**：客服挂机，振铃挂机。'."\n" + .'- **TouchRingCallLoss**：队列挂机，振铃挂机。', + 'type' => 'string', + 'example' => 'normal', + ], + 'CalledNumber' => [ + 'description' => '被叫号码。', + 'type' => 'string', + 'example' => '135615*****', + ], + 'Acid' => [ + 'description' => '会话ID。入呼后，websocket中的acid。', + 'type' => 'string', + 'example' => '7719786', + ], + 'CallType' => [ + 'description' => '呼叫类型。取值：'."\n" + .'- **1**：外呼'."\n" + .'- **2**：入呼'."\n" + .'- **3**：转交', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '1', + ], + 'QueueUpContinueTime' => [ + 'description' => '排队时长。', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '4', + ], + 'PassiveTransferId' => [ + 'description' => '坐席ID。转交电话号码。'."\n" + .'> 非转交场景数据为Null。', + 'type' => 'string', + 'example' => '12', + ], + 'CallingNumber' => [ + 'description' => '发起方号码。例如用户手机号码、客服坐席号码、机器号码等。', + 'type' => 'string', + 'example' => '0571773', + ], + 'MemberId' => [ + 'description' => '会员ID。', + 'type' => 'string', + 'example' => '7856876', + ], + 'ServicerName' => [ + 'description' => '坐席名称。'."\n" + .'> 呼入场景未分配到到坐席之前无坐席信息。', + 'type' => 'string', + 'example' => '刘测试', + ], + 'OutQueueTime' => [ + 'description' => '热线分配出队时间。'."\n" + ."\n" + .'> 外呼场景无出队时间。', + 'type' => 'string', + 'example' => '2020-10-02 22:32:59', + ], + 'RingEndTime' => [ + 'description' => '振铃结束时间。'."\n" + ."\n" + .'> 外呼场景无振铃结束时间。', + 'type' => 'string', + 'example' => '2020-10-02 22:33:09', + ], + 'PickUpTime' => [ + 'description' => '接起时间。', + 'type' => 'string', + 'example' => '2020-10-02 22:33:09', + ], + 'EvaluationLevel' => [ + 'description' => '满意度，评价星级。取值：'."\n" + ."\n" + .'- **2**：二级满意度'."\n" + .'- **3**：三级满意度'."\n" + .'- **4**：四级满意度'."\n" + .'- **5**：五级满意度'."\n" + ."\n" + .'> 外呼场景和未接通场景无数据。', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '4', + ], + 'RingContinueTime' => [ + 'description' => '振铃时长。单位：秒。'."\n" + ."\n" + .'> 外呼场景无振铃时间。', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '10', + ], + 'PassiveTransferIdType' => [ + 'description' => '会话被转交方。取值：'."\n" + .'- **1**：坐席ID。'."\n" + .'- **2**：转交电话号码。'."\n" + ."\n" + .'> 非转交场景数据为Null', + 'type' => 'string', + 'example' => '1', + ], + 'EvaluationScore' => [ + 'description' => '满意度-评价得分。取值：'."\n" + .'- **1**：非常不满意'."\n" + .'- **2**：不满意'."\n" + .'- **3**：一般'."\n" + .'- **4**：满意'."\n" + .'- **5**：非常满意'."\n" + ."\n" + .'> 外呼场景和未接通场景无数据。', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '4', + ], + 'CreateTime' => [ + 'description' => '通话创建时间。'."\n" + ."\n" + .'> - 外呼场景为外呼发起时间。'."\n" + .'- 入呼场景为通话进入ACC系统时间。', + 'type' => 'string', + 'example' => '2020-10-02 22:32:55', + ], + 'HangUpTime' => [ + 'description' => '挂断时间。', + 'type' => 'string', + 'example' => '2020-10-02 22:33:46', + ], + 'GroupId' => [ + 'description' => '技能组ID。'."\n" + ."\n" + .'> 当CallType取值为**1**时，外呼场景无技能组信息。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '123456', + ], + 'InQueueTime' => [ + 'description' => '热线分配-入队时间。'."\n" + .'> 外呼场景无入队时间。', + 'type' => 'string', + 'example' => '2020-10-02 22:32:55', + ], + 'RingStartTime' => [ + 'description' => '振铃开始时间。'."\n" + ."\n" + .'> 外呼场景无振铃开始时间。', + 'type' => 'string', + 'example' => '2020-10-02 22:32:59', + ], + 'CallContinueTime' => [ + 'description' => '通话时长。单位：秒。'."\n" + ."\n" + .'> 未接通场景无通话时长。', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '37', + ], + 'ActiveTransferId' => [ + 'description' => '坐席ID。'."\n" + .'> 非转交场景数据为Null。', + 'type' => 'string', + 'example' => '12', + ], + 'HangUpRole' => [ + 'description' => '挂机方。取值：'."\n" + ."\n" + .'- **1**：系统挂机'."\n" + .'- **2**：客户挂机'."\n" + .'- **3**：客服挂机'."\n" + .'- **null**：未知', + 'type' => 'string', + 'example' => '2', + ], + 'MemberName' => [ + 'description' => '会员名称。', + 'type' => 'string', + 'example' => '匿名会员', + ], + 'Id' => [ + 'description' => '通话详情全局唯一ID。', + 'type' => 'string', + 'example' => 'acc1c58dab4a4dd280e3813c66', + ], + 'ServicerId' => [ + 'description' => '坐席ID。'."\n" + .'> 呼入场景未分配到到坐席之前无坐席信息。', + 'type' => 'string', + 'example' => '555555', + ], + 'TrunkCall' => [ + 'description' => '长途电话。', + 'type' => 'string', + 'example' => '1861111****', + ], + ], + ], + ], + ], + ], + 'Code' => [ + 'description' => '状态码。返回Success表示请求成功。', + 'type' => 'string', + 'example' => 'Success', + ], + 'Success' => [ + 'description' => '接口调用是否成功。', + 'type' => 'boolean', + 'example' => 'true', + ], + ], + ], + ], + ], + 'staticInfo' => [ + 'returnType' => 'synchronous', + ], + 'responseDemo' => '[{"type":"json","example":"{\\n \\"Message\\": \\"xxxx\\",\\n \\"RequestId\\": \\"EE339D98-9BD3-4413-B165\\",\\n \\"Data\\": {\\n \\"TotalCount\\": 26,\\n \\"PageSize\\": 10,\\n \\"PageNumber\\": 1,\\n \\"CallDetailRecord\\": [\\n {\\n \\"GroupName\\": \\"自动化技能组\\",\\n \\"CallResult\\": \\"normal\\",\\n \\"CalledNumber\\": \\"135615*****\\",\\n \\"Acid\\": \\"7719786\\",\\n \\"CallType\\": 1,\\n \\"QueueUpContinueTime\\": 4,\\n \\"PassiveTransferId\\": \\"12\\",\\n \\"CallingNumber\\": \\"0571773\\",\\n \\"MemberId\\": \\"7856876\\",\\n \\"ServicerName\\": \\"刘测试\\",\\n \\"OutQueueTime\\": \\"2020-10-02 22:32:59\\",\\n \\"RingEndTime\\": \\"2020-10-02 22:33:09\\",\\n \\"PickUpTime\\": \\"2020-10-02 22:33:09\\",\\n \\"EvaluationLevel\\": 4,\\n \\"RingContinueTime\\": 10,\\n \\"PassiveTransferIdType\\": \\"1\\",\\n \\"EvaluationScore\\": 4,\\n \\"CreateTime\\": \\"2020-10-02 22:32:55\\",\\n \\"HangUpTime\\": \\"2020-10-02 22:33:46\\",\\n \\"GroupId\\": 123456,\\n \\"InQueueTime\\": \\"2020-10-02 22:32:55\\",\\n \\"RingStartTime\\": \\"2020-10-02 22:32:59\\",\\n \\"CallContinueTime\\": 37,\\n \\"ActiveTransferId\\": \\"12\\",\\n \\"HangUpRole\\": \\"2\\",\\n \\"MemberName\\": \\"匿名会员\\",\\n \\"Id\\": \\"acc1c58dab4a4dd280e3813c66\\",\\n \\"ServicerId\\": \\"555555\\",\\n \\"TrunkCall\\": \\"1861111****\\"\\n }\\n ]\\n },\\n \\"Code\\": \\"Success\\",\\n \\"Success\\": true\\n}","errorExample":""},{"type":"xml","example":"<HotlineSessionQueryResponse>\\n <Message>xxxx</Message>\\n <RequestId>EE339D98-9BD3-4413-B165</RequestId>\\n <Data>\\n <CallDetailRecord>\\n <CallResult>normal</CallResult>\\n <TrunkCall>1861111****</TrunkCall>\\n <ServicerName>刘测试</ServicerName>\\n <OutQueueTime>2020-10-02 22:32:59</OutQueueTime>\\n <CallContinueTime>37</CallContinueTime>\\n <CreateTime>2020-10-02 22:32:55</CreateTime>\\n <PickUpTime>2020-10-02 22:33:09</PickUpTime>\\n <RingContinueTime>10</RingContinueTime>\\n <CalledNumber>135615*****</CalledNumber>\\n <ServicerId>555555</ServicerId>\\n <HangUpTime>2020-10-02 22:33:46</HangUpTime>\\n <EvaluationLevel>4</EvaluationLevel>\\n <PassiveTransferId>12</PassiveTransferId>\\n <ActiveTransferId>12</ActiveTransferId>\\n <HangUpRole>2</HangUpRole>\\n <PassiveTransferIdType>1</PassiveTransferIdType>\\n <MemberName>匿名会员</MemberName>\\n <EvaluationScore>4</EvaluationScore>\\n <Acid>7719786</Acid>\\n <RingStartTime>2020-10-02 22:32:59</RingStartTime>\\n <CallType>1</CallType>\\n <GroupName>自动化技能组</GroupName>\\n <GroupId>123456</GroupId>\\n <RingEndTime>2020-10-02 22:33:09</RingEndTime>\\n <CallingNumber>0571773</CallingNumber>\\n <InQueueTime>2020-10-02 22:32:55</InQueueTime>\\n <MemberId>7856876</MemberId>\\n <Id>acc1c58dab4a4dd280e3813c66</Id>\\n <QueueUpContinueTime>4</QueueUpContinueTime>\\n </CallDetailRecord>\\n <PageSize>10</PageSize>\\n <PageNumber>1</PageNumber>\\n <TotalCount>26</TotalCount>\\n </Data>\\n <Code>Success</Code>\\n <Success>true</Success>\\n</HotlineSessionQueryResponse>","errorExample":""}]', + 'title' => '批量查询通话详情', + 'summary' => '根据实例ID查询通话详情。', + 'description' => '通话详情包含总共记录数、呼叫结果、坐席名称、通话时间等信息。'."\n" + ."\n" + .'### QPS限制'."\n" + .'- 单用户调用频率：不限流。'."\n" + .'- API频率：80次/秒。'."\n" + ."\n" + .'> 如果多个用户的总调用超过API频率也会触发流控。', + ], + 'GetRecordData' => [ + 'methods' => [ + 'post', + 'get', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + ], + 'operationType' => 'read', + 'systemTags' => [ + 'operationType' => 'get', + 'riskType' => 'none', + 'chargeType' => 'free', + 'autoTest' => true, + 'tenantRelevance' => 'publicInformation', + ], + 'parameters' => [ + [ + 'name' => 'InstanceId', + 'in' => 'query', + 'schema' => [ + 'description' => '实例ID。'."\n" + ."\n" + .'请登录[智能联络中心控制台](https://aiccs.console.aliyun.com/overview)，在**实例管理**中查看实例ID。', + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + 'example' => 'ccc_xp_pre-cn-***', + ], + ], + [ + 'name' => 'Acid', + 'in' => 'query', + 'schema' => [ + 'description' => '会话ID。', + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + 'example' => '1001067****', + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'description' => '返回数据。', + 'type' => 'object', + 'properties' => [ + 'Message' => [ + 'description' => '状态码描述。', + 'type' => 'string', + 'example' => 'OK', + ], + 'RequestId' => [ + 'description' => '请求ID。', + 'type' => 'string', + 'example' => 'EE338D98-9BD3-4413-B165', + ], + 'HttpStatusCode' => [ + 'description' => 'HTTP状态码。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '200', + ], + 'Data' => [ + 'description' => '数据列表。', + 'type' => 'object', + 'properties' => [ + 'Acid' => [ + 'description' => '会话ID。', + 'type' => 'string', + 'example' => '1001067****', + ], + 'OssLink' => [ + 'description' => '录音文件地址。', + 'type' => 'string', + 'example' => 'http://aliccrec-shvpc.oss-cn-shanghai.aliyuncs.com/accrec_tmp/10010679716-12-01-56.wav?***', + ], + ], + ], + 'Code' => [ + 'description' => '状态码。返回200表示请求成功。', + 'type' => 'string', + 'example' => '200', + ], + 'Success' => [ + 'description' => '调用接口是否成功。', + 'type' => 'boolean', + 'example' => 'true', + ], + ], + ], + ], + ], + 'errorCodes' => [ + 500 => [ + [ + 'errorMessage' => 'A system error occurred. Please contact the administrator.', + 'errorCode' => 'SystemError', + ], + ], + ], + 'staticInfo' => [ + 'returnType' => 'synchronous', + ], + 'responseDemo' => '[{"type":"json","example":"{\\n \\"Message\\": \\"OK\\",\\n \\"RequestId\\": \\"EE338D98-9BD3-4413-B165\\",\\n \\"HttpStatusCode\\": 200,\\n \\"Data\\": {\\n \\"Acid\\": \\"1001067****\\",\\n \\"OssLink\\": \\"http://aliccrec-shvpc.oss-cn-shanghai.aliyuncs.com/accrec_tmp/10010679716-12-01-56.wav?***\\"\\n },\\n \\"Code\\": \\"200\\",\\n \\"Success\\": true\\n}","errorExample":""},{"type":"xml","example":"<GetRecordDataResponse>\\n <Message>OK</Message>\\n <RequestId>EE338D98-9BD3-4413-B165</RequestId>\\n <Data>\\n <OssLink>http://aliccrec-shvpc.oss-cn-shanghai.aliyuncs.com/accrec_tmp/10010679716-12-01-56.wav?***</OssLink>\\n <Acid>1001067****</Acid>\\n </Data>\\n <Code>200</Code>\\n <Success>true</Success>\\n <HttpStatusCode>200</HttpStatusCode>\\n</GetRecordDataResponse>","errorExample":""}]', + 'title' => '获取录音文件', + 'summary' => '调用GetRecordData接口获取录音文件。', + ], + 'GetRecordUrl' => [ + 'summary' => '调用GetRecordUrl接口获取语音双呼录音链接。', + 'methods' => [ + 'get', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + ], + 'operationType' => 'read', + 'deprecated' => false, + 'systemTags' => [ + 'operationType' => 'get', + 'riskType' => 'none', + 'chargeType' => 'free', + 'autoTest' => true, + 'tenantRelevance' => 'publicInformation', + ], + 'parameters' => [ + [ + 'name' => 'InstanceId', + 'in' => 'query', + 'schema' => [ + 'description' => 'AICCS实例ID。可在[智能联络中心控制台](https://aiccs.console.aliyun.com/overview)>实例管理中获取。', + 'type' => 'string', + 'required' => true, + 'example' => 'ccc_xp_pre-cn-****', + ], + ], + [ + 'name' => 'Acid', + 'in' => 'query', + 'schema' => [ + 'description' => '会话ID。', + 'type' => 'string', + 'required' => true, + 'example' => '1001067****', + ], + ], + [ + 'name' => 'RecordType', + 'in' => 'query', + 'schema' => [ + 'description' => '呼叫类型。取值：'."\n" + ."\n" + .'- **DUP_CALL**：双呼。'."\n" + .'- **IVR_CALL**：IVR外呼。'."\n" + .'- **SMART_CALL**：智能外呼。', + 'type' => 'string', + 'required' => true, + 'example' => 'DUP_CALL', + 'enum' => [ + 'DUP_CALL', + 'IVR_CALL', + 'SMART_CALL', + ], + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'title' => 'Schema of Response', + 'description' => 'Schema of Response', + 'type' => 'object', + 'properties' => [ + 'RequestId' => [ + 'title' => 'Id of the request', + 'description' => '请求ID。', + 'type' => 'string', + 'example' => 'EE338D98-9BD3-4413-B165', + ], + 'Message' => [ + 'description' => '状态码描述。', + 'type' => 'string', + 'example' => 'OK', + ], + 'Data' => [ + 'description' => '数据列表。', + 'type' => 'object', + 'properties' => [ + 'Acid' => [ + 'title' => '会话id', + 'description' => '会话ID。', + 'type' => 'string', + 'example' => '1001067****', + ], + 'OssLink' => [ + 'title' => '录音链接', + 'description' => '录音链接。', + 'type' => 'string', + 'example' => 'http://aliccrec-shvpc.oss-cn-shanghai.aliyuncs.com/accrec_tmp/10010679716-12-01-56.wav?***', + ], + ], + ], + 'Success' => [ + 'description' => '调用接口是否成功。', + 'type' => 'boolean', + 'example' => 'true', + ], + ], + ], + ], + ], + 'staticInfo' => [ + 'returnType' => 'synchronous', + ], + 'responseDemo' => '[{"type":"json","example":"{\\n \\"RequestId\\": \\"EE338D98-9BD3-4413-B165\\",\\n \\"Success\\": true,\\n \\"Message\\": \\"OK\\",\\n \\"Data\\": {\\n \\"Acid\\": \\"1001067****\\",\\n \\"OssLink\\": \\"http://aliccrec-shvpc.oss-cn-shanghai.aliyuncs.com/accrec_tmp/10010679716-12-01-56.wav?***\\"\\n }\\n}","errorExample":""},{"type":"xml","example":"<GetRecordUrlResponse>\\n <RequestId>EE338D98-9BD3-4413-B165</RequestId>\\n <Success>true</Success>\\n <Message>OK</Message>\\n <Data>\\n <Acid>1001067****</Acid>\\n <OssLink>http://aliccrec-shvpc.oss-cn-shanghai.aliyuncs.com/accrec_tmp/10010679716-12-01-56.wav?***</OssLink>\\n </Data>\\n</GetRecordUrlResponse>","errorExample":""}]', + 'title' => '获取语音双呼录音链接', + ], + 'DescribeRecordData' => [ + 'methods' => [ + 'post', + 'get', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + ], + 'operationType' => 'read', + 'deprecated' => false, + 'systemTags' => [ + 'operationType' => 'get', + 'riskType' => 'none', + 'chargeType' => 'free', + 'abilityTreeCode' => '15566', + 'abilityTreeNodes' => [ + 'FEATUREaiccsA3JJUR', + ], + 'autoTest' => true, + 'tenantRelevance' => 'publicInformation', + ], + 'parameters' => [ + [ + 'name' => 'ProdCode', + 'in' => 'query', + 'schema' => [ + 'description' => '产品名称。默认取值：**aiccs**。', + 'type' => 'string', + 'required' => false, + 'example' => 'aiccs', + 'default' => 'aiccs', + ], + ], + [ + 'name' => 'AccountType', + 'in' => 'query', + 'schema' => [ + 'description' => '帐户类型。', + 'type' => 'string', + 'required' => false, + 'example' => 'BUC_TYPE', + ], + ], + [ + 'name' => 'AccountId', + 'in' => 'query', + 'schema' => [ + 'description' => '帐户ID。', + 'type' => 'string', + 'required' => false, + 'example' => '2235****', + ], + ], + [ + 'name' => 'Acid', + 'in' => 'query', + 'schema' => [ + 'description' => '会话ID。', + 'type' => 'string', + 'required' => false, + 'example' => '1004849****', + ], + ], + [ + 'name' => 'SecLevel', + 'in' => 'query', + 'schema' => [ + 'description' => '录音脱敏等级。取值范围：**1-4**。', + 'type' => 'integer', + 'format' => 'int32', + 'required' => false, + 'example' => '2', + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'description' => 'Schema of Response', + 'type' => 'object', + 'properties' => [ + 'Acid' => [ + 'description' => '会话ID。', + 'type' => 'string', + 'example' => '1004849****', + ], + 'RequestId' => [ + 'description' => '请求ID。', + 'type' => 'string', + 'example' => 'EE338D98-9BD3-4413-B165', + ], + 'Message' => [ + 'description' => '状态码描述。', + 'type' => 'string', + 'example' => 'OK', + ], + 'OssLink' => [ + 'description' => '录音文件链接。', + 'type' => 'string', + 'example' => 'https://****', + ], + 'AgentId' => [ + 'description' => '坐席ID。', + 'type' => 'string', + 'example' => '1212****', + ], + 'Code' => [ + 'description' => '状态码。返回200表示请求成功。', + 'type' => 'string', + 'example' => '200', + ], + ], + ], + ], + ], + 'errorCodes' => [ + 400 => [ + [ + 'errorMessage' => 'Insufficient permissions. Please contact the primary account administrator.', + 'errorCode' => 'Permission.NotAuthorized', + ], + [ + 'errorMessage' => 'Parameter error.', + 'errorCode' => 'Parameter.Error', + ], + ], + ], + 'staticInfo' => [ + 'returnType' => 'synchronous', + ], + 'responseDemo' => '[{"type":"json","example":"{\\n \\"Acid\\": \\"1004849****\\",\\n \\"RequestId\\": \\"EE338D98-9BD3-4413-B165\\",\\n \\"Message\\": \\"OK\\",\\n \\"OssLink\\": \\"https://****\\",\\n \\"AgentId\\": \\"1212****\\",\\n \\"Code\\": \\"200\\"\\n}","errorExample":""},{"type":"xml","example":"<DescribeRecordDataResponse>\\n <Acid>1004849****</Acid>\\n <RequestId>EE338D98-9BD3-4413-B165</RequestId>\\n <Message>OK</Message>\\n <OssLink>https://****</OssLink>\\n <AgentId>1212****</AgentId>\\n <Code>200</Code>\\n</DescribeRecordDataResponse>","errorExample":""}]', + 'title' => '获取通话记录', + 'summary' => '调用DescribeRecordData接口获取通话信息。', + ], + 'GetIndexCurrentValue' => [ + 'methods' => [ + 'post', + 'get', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + ], + 'operationType' => 'read', + 'deprecated' => false, + 'systemTags' => [ + 'operationType' => 'get', + 'riskType' => 'none', + 'chargeType' => 'free', + 'autoTest' => true, + 'tenantRelevance' => 'publicInformation', + ], + 'parameters' => [ + [ + 'name' => 'DepIds', + 'in' => 'query', + 'schema' => [ + 'description' => '部门ID列表。多个ID以半角逗号（,）分隔。'."\n" + ."\n" + .'可调用[GetAllDepartment](~~2717975~~)接口，查看返回参数的**DepartmentId**，即部门ID。'."\n" + ."\n" + .'> 当该参数不为空时：'."\n" + .'> - 若GroupIds不为空，则优先以GroupIds参数对应技能组列表查询。'."\n" + .'> - 若GroupIds为空，则优先以该参数对应部门列表查询。', + 'type' => 'string', + 'required' => false, + 'example' => '2332****,2334****', + ], + ], + [ + 'name' => 'GroupIds', + 'in' => 'query', + 'schema' => [ + 'description' => '技能组ID列表。多个ID以半角逗号（,）分隔。'."\n" + ."\n" + .'可调用[QuerySkillGroups](~~2717970~~)接口，查看返回参数的**SkillGroupId**，即技能组ID。'."\n" + ."\n" + .'> 当该参数不为空时，优先以参数对应技能组列表查询。', + 'type' => 'string', + 'required' => false, + 'example' => '2323****,2324****', + ], + ], + [ + 'name' => 'InstanceId', + 'in' => 'query', + 'schema' => [ + 'description' => 'AICCS实例ID。'."\n" + .'您可以在[智能联络中心控制台](https://aiccs.console.aliyun.com/overview)左侧导航栏的<b>实例管理</b>中获取。'."\n" + ."\n" + .'> AICCS实例ID必填。', + 'type' => 'string', + 'required' => false, + 'example' => 'ccc_xp_pre-cn-***', + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'description' => '返回数据。', + 'type' => 'object', + 'properties' => [ + 'Message' => [ + 'description' => '状态码描述。', + 'type' => 'string', + 'example' => 'OK', + ], + 'RequestId' => [ + 'description' => '请求ID。', + 'type' => 'string', + 'example' => 'EE338D98-9BD3-4413-B165', + ], + 'Data' => [ + 'description' => '数据列表。', + 'type' => 'array', + 'items' => [ + 'description' => '存放键值对数据列表。', + 'type' => 'object', + 'example' => '[{"indexName":"hotlineRateRateSati","canAcc":"true","indexValue":"100%","indexNameShow":"hotlineRateRateSati","desc":"热线即时满意度（当天收到的满意评价数 / 参评数）"}]', + ], + ], + 'Code' => [ + 'description' => '状态码。返回200表示请求成功。', + 'type' => 'string', + 'example' => '200', + ], + 'Success' => [ + 'description' => '调用接口是否成功。取值：'."\n" + .'- **true**：成功。'."\n" + .'- **false**：失败。', + 'type' => 'boolean', + 'example' => 'true', + ], + ], + ], + ], + ], + 'errorCodes' => [ + 500 => [ + [ + 'errorMessage' => 'A system error occurred. Please contact the administrator.', + 'errorCode' => 'SystemError', + ], + ], + ], + 'staticInfo' => [ + 'returnType' => 'synchronous', + ], + 'responseDemo' => '[{"type":"json","example":"{\\n \\"Message\\": \\"OK\\",\\n \\"RequestId\\": \\"EE338D98-9BD3-4413-B165\\",\\n \\"Data\\": [\\n [\\n {\\n \\"indexName\\": \\"hotlineRateRateSati\\",\\n \\"canAcc\\": \\"true\\",\\n \\"indexValue\\": \\"100%\\",\\n \\"indexNameShow\\": \\"hotlineRateRateSati\\",\\n \\"desc\\": \\"热线即时满意度（当天收到的满意评价数 / 参评数）\\"\\n }\\n ]\\n ],\\n \\"Code\\": \\"200\\",\\n \\"Success\\": true\\n}","errorExample":""},{"type":"xml","example":"<GetIndexCurrentValueResponse>\\n<RequestId>09CD5EE1-F54D-4777-9CC5-6C171B7C7E46</RequestId>\\n<Message>successful</Message>\\n<Data>\\n <indexName>hotlineRateRateSati</indexName>\\n <canAcc>true</canAcc>\\n <indexValue>100%</indexValue>\\n <indexNameShow>hotlineRateRateSati</indexNameShow>\\n <desc>热线即时满意度（当天收到的满意评价数 / 参评数）</desc>\\n</Data>\\n<Data>\\n <indexName>hotline_rate_service_level</indexName>\\n <canAcc>true</canAcc>\\n <indexValue>100%</indexValue>\\n <indexNameShow>服务水平</indexNameShow>\\n <desc>服务水平</desc>\\n</Data>\\n<Data>\\n <indexName>punctual</indexName>\\n <canAcc>false</canAcc>\\n <indexValue>100%</indexValue>\\n <indexNameShow>遵时度</indexNameShow>\\n <desc>遵时度</desc>\\n</Data>\\n<Data>\\n <indexName>n_incall</indexName>\\n <canAcc>true</canAcc>\\n <indexValue>0</indexValue>\\n <indexNameShow>n_incall</indexNameShow>\\n <desc>客户电话请求量（包含被接起和未接起）</desc>\\n</Data>\\n<Data>\\n <indexName>n_normal_answer</indexName>\\n <canAcc>true</canAcc>\\n <indexValue>0</indexValue>\\n <indexNameShow>n_normal_answer</indexNameShow>\\n <desc>客户电话请求中被客服接起的量</desc>\\n</Data>\\n<Data>\\n <indexName>n_overflow_in</indexName>\\n <canAcc>true</canAcc>\\n <indexValue>0</indexValue>\\n <indexNameShow>n_overflow_in</indexNameShow>\\n <desc>溢入量</desc>\\n</Data>\\n<Data>\\n <indexName>n_overflow_out</indexName>\\n <canAcc>true</canAcc>\\n <indexValue>0</indexValue>\\n <indexNameShow>n_overflow_out</indexNameShow>\\n <desc>溢出量</desc>\\n</Data>\\n<Data>\\n <indexName>n_inqueue</indexName>\\n <canAcc>false</canAcc>\\n <indexValue>0</indexValue>\\n <indexNameShow>n_inqueue</indexNameShow>\\n <desc>当前排队量</desc>\\n</Data>\\n<Data>\\n <indexName>t_inqueue_max</indexName>\\n <canAcc>false</canAcc>\\n <indexValue>0</indexValue>\\n <indexNameShow>t_inqueue_max</indexNameShow>\\n <desc>所有排队电话中，最长的等待时长（单位：秒）</desc>\\n</Data>\\n<Data>\\n <indexName>give_rate</indexName>\\n <canAcc>true</canAcc>\\n <indexValue>0.00%</indexValue>\\n <indexNameShow>give_rate</indexNameShow>\\n <desc>（进线量 - 接听量）/ 进线量</desc>\\n</Data>\\n<Data>\\n <indexName>pickup_rate_20s</indexName>\\n <canAcc>true</canAcc>\\n <indexValue>0.00%</indexValue>\\n <indexNameShow>pickup_rate_20s</indexNameShow>\\n <desc>20s被接起的电话量 / 进线量</desc>\\n</Data>\\n<Data>\\n <indexName>pickup_rate_60s</indexName>\\n <canAcc>true</canAcc>\\n <indexValue>0.00%</indexValue>\\n <indexNameShow>pickup_rate_60s</indexNameShow>\\n <desc>60s被接起的电话量 / 进线量</desc>\\n</Data>\\n<Data>\\n <indexName>n_online_now</indexName>\\n <canAcc>false</canAcc>\\n <indexValue>2</indexValue>\\n <indexNameShow>n_online_now</indexNameShow>\\n <desc>当前在线的坐席数（包含通话、空闲、小休、后处理）</desc>\\n</Data>\\n<Data>\\n <indexName>n_busy_now</indexName>\\n <canAcc>false</canAcc>\\n <indexValue>0</indexValue>\\n <indexNameShow>n_busy_now</indexNameShow>\\n <desc>通话中状态的坐席数（包含入呼、外呼）</desc>\\n</Data>\\n<Data>\\n <indexName>n_idle_now</indexName>\\n <canAcc>false</canAcc>\\n <indexValue>2</indexValue>\\n <indexNameShow>n_idle_now</indexNameShow>\\n <desc>空闲状态中的坐席数（正常情况下代表该坐席可以接听、外呼电话）</desc>\\n</Data>\\n<Data>\\n <indexName>n_acw_now</indexName>\\n <canAcc>false</canAcc>\\n <indexValue>0</indexValue>\\n <indexNameShow>n_acw_now</indexNameShow>\\n <desc>后处理状态中的坐席数</desc>\\n</Data>\\n<Data>\\n <indexName>n_resttype_now</indexName>\\n <canAcc>false</canAcc>\\n <indexValue>0</indexValue>\\n <indexNameShow>n_resttype_now</indexNameShow>\\n <desc>小休状态中的坐席数（包含签入小休、普通小休、就餐小休、培训等一切小休状态）</desc>\\n</Data>\\n<Data>\\n <indexName>n_resttype1_now</indexName>\\n <canAcc>false</canAcc>\\n <indexValue>0</indexValue>\\n <indexNameShow>n_resttype1_now</indexNameShow>\\n <desc>普通小休状态中的坐席数</desc>\\n</Data>\\n<Data>\\n <indexName>n_resttype2_now</indexName>\\n <canAcc>false</canAcc>\\n <indexValue>0</indexValue>\\n <indexNameShow>n_resttype2_now</indexNameShow>\\n <desc>就餐小休状态中的坐席数</desc>\\n</Data>\\n<Data>\\n <indexName>n_resttype3_now</indexName>\\n <canAcc>false</canAcc>\\n <indexValue>0</indexValue>\\n <indexNameShow>n_resttype3_now</indexNameShow>\\n <desc>会议小休状态中的坐席数</desc>\\n</Data>\\n<Data>\\n <indexName>n_resttype4_now</indexName>\\n <canAcc>false</canAcc>\\n <indexValue>0</indexValue>\\n <indexNameShow>n_resttype4_now</indexNameShow>\\n <desc>辅导小休状态中的坐席数</desc>\\n</Data>\\n<Data>\\n <indexName>n_resttype5_now</indexName>\\n <canAcc>false</canAcc>\\n <indexValue>0</indexValue>\\n <indexNameShow>n_resttype5_now</indexNameShow>\\n <desc>培训小休状态中的坐席数</desc>\\n</Data>\\n<Data>\\n <indexName>n_resttype98_now</indexName>\\n <canAcc>false</canAcc>\\n <indexValue>0</indexValue>\\n <indexNameShow>n_resttype98_now</indexNameShow>\\n <desc>系统强制小休状态中的坐席数</desc>\\n</Data>\\n<Data>\\n <indexName>n_resttype99_now</indexName>\\n <canAcc>false</canAcc>\\n <indexValue>0</indexValue>\\n <indexNameShow>n_resttype99_now</indexNameShow>\\n <desc>坐席签入小休状态中的坐席数</desc>\\n</Data>\\n<Data>\\n <indexName>n_resttype97_now</indexName>\\n <canAcc>false</canAcc>\\n <indexValue>0</indexValue>\\n <indexNameShow>n_resttype97_now</indexNameShow>\\n <desc>暂无指标说明</desc>\\n</Data>\\n<Data>\\n <indexName>hotlineNumRateSati</indexName>\\n <canAcc>true</canAcc>\\n <indexValue>0</indexValue>\\n <indexNameShow>hotlineNumRateSati</indexNameShow>\\n <desc>热线即时满意评价数（当天收到的满意评价数）</desc>\\n</Data>\\n<Data>\\n <indexName>hotlineNumRateUnSati</indexName>\\n <canAcc>true</canAcc>\\n <indexValue>0</indexValue>\\n <indexNameShow>hotlineNumRateUnSati</indexNameShow>\\n <desc>热线即时不满意评价数（当天收到的不满意评价数）</desc>\\n</Data>\\n<Data>\\n <indexName>hotlineNumRateNormal</indexName>\\n <canAcc>true</canAcc>\\n <indexValue>0</indexValue>\\n <indexNameShow>hotlineNumRateNormal</indexNameShow>\\n <desc>热线即时一般评价数（当天收到的一般评价数）</desc>\\n</Data>\\n<Data>\\n <indexName>ATT</indexName>\\n <canAcc>true</canAcc>\\n <indexValue>0</indexValue>\\n <indexNameShow>ATT</indexNameShow>\\n <desc>平均入呼通话时长</desc>\\n</Data>\\n<Data>\\n <indexName>ACW</indexName>\\n <canAcc>true</canAcc>\\n <indexValue>10</indexValue>\\n <indexNameShow>ACW</indexNameShow>\\n <desc>平均后处理时长</desc>\\n</Data>\\n<Data>\\n <indexName>INCALL ACW</indexName>\\n <canAcc>true</canAcc>\\n <indexValue>0</indexValue>\\n <indexNameShow>INCALL ACW</indexNameShow>\\n <desc>呼入平均后处理时长</desc>\\n</Data>\\n<Data>\\n <indexName>OUTCALL ACW</indexName>\\n <canAcc>true</canAcc>\\n <indexValue>0</indexValue>\\n <indexNameShow>OUTCALL ACW</indexNameShow>\\n <desc>呼出平均后处理时长</desc>\\n</Data>\\n<Data>\\n <indexName>hotline_rate_value_data</indexName>\\n <canAcc>true</canAcc>\\n <indexValue>0.00%</indexValue>\\n <indexNameShow>即时问卷满意度</indexNameShow>\\n</Data>\\n<Data>\\n <indexName>hotline_rate_accumulate_data</indexName>\\n <canAcc>true</canAcc>\\n <indexValue>0</indexValue>\\n <indexNameShow>参评量</indexNameShow>\\n</Data>\\n<Code>200</Code>\\n<Success>true</Success>\\n</GetIndexCurrentValueResponse>","errorExample":""}]', + 'title' => '获取当前数据统计指标', + 'summary' => '获取当前数据统计指标（实时数据），支持实例ID、部门、技能组分组查询。', + 'description' => '- 当前数据统计指标为当日累计指标和当前指标。'."\n" + .'- 若您需要填写部门、技能组信息，请参考[请求参数](#api-detail-35)描述中的指引获取。'."\n" + ."\n" + .'> 查询逻辑优先级：'."\n" + .'> - 若GroupIds不为空，则查询对应技能组列表下数据指标。'."\n" + .'> - 否则，若DepIds不为空，则查询对应部门列表下数据指标。'."\n" + .'> - 否则，查询AICCS实例下数据指标。'."\n" + ."\n" + .'### QPS限制'."\n" + .'- 单用户调用频率：不限流。'."\n" + .'- API频率：100次/秒。'."\n" + ."\n" + .'> 如果多个用户的总调用超过API频率也会触发流控。', + 'responseParamsDescription' => '### Data数据说明'."\n" + .'| 字段 | 类型 | 描述 |'."\n" + .'| ------------- |------------ | ----- |'."\n" + .'| indexName | String | 指标code | '."\n" + .'| canAcc | Boolean | 是否可累加（false表示为瞬时数据指标） | '."\n" + .'| indexValue | String | 指标值 | '."\n" + .'| indexShowName | String | 指标展示名 | '."\n" + .'| desc | String | 指标描述 | '."\n" + ."\n" + .'### 已有指标说明'."\n" + .'| IndexName | IndexShowName |'."\n" + .'| ------------- |------------ | '."\n" + .'| hotlineRateRateSati | 热线即时满意度（当天收到的满意评价数 / 参评数） | '."\n" + .'| hotline_rate_service_level | 服务水平 | '."\n" + .'| punctual | 遵时度 | '."\n" + .'| n_incall | 客户电话请求量（包含被接起和未接起） | '."\n" + .'| n_normal_answer | 客户电话请求中被客服接起的量 | '."\n" + .'| n_overflow_in | 溢入量 | '."\n" + .'| n_overflow_out | 溢出量 | '."\n" + .'| n_inqueue | 当前排队量 | '."\n" + .'| t_inqueue_max | 所有排队电话中，最长的等待时长（单位：秒） | '."\n" + .'| tgive_rate | （进线量-接听量）/进线量 | '."\n" + .'| pickup_rate_20s | 20s被接起的电话量/进线量 | '."\n" + .'| pickup_rate_60s | 60s被接起的电话量/进线量 | '."\n" + .'| n_online_now | 当前在线的坐席数（包含通话、空闲、小休、后处理） | '."\n" + .'| n_busy_now | 通话中状态的坐席数（包含入呼、外呼） | '."\n" + .'| n_idle_now | 空闲状态中的坐席数（正常情况下代表该坐席可以接听、外呼电话） | '."\n" + .'| n_acw_now | 后处理状态中的坐席数 | '."\n" + .'| n_resttype_now | 小休状态中的坐席数（包含签入小休、普通小休、就餐小休、培训等一切小休状态） | '."\n" + .'| n_resttype1_now | 普通小休状态中的坐席数 | '."\n" + .'| n_resttype2_now | 就餐小休状态中的坐席数 | '."\n" + .'| n_resttype3_now | 会议小休状态中的坐席数 | '."\n" + .'| n_resttype4_now | 辅导小休状态中的坐席数 | '."\n" + .'| n_resttype5_now | 培训小休状态中的坐席数 | '."\n" + .'| n_resttype98_now | 系统强制小休状态中的坐席数 | '."\n" + .'| n_resttype99_now | 坐席签入小休状态中的坐席数 | '."\n" + .'| hotlineNumRateSati | 热线即时满意评价数（当天收到的满意评价数） | '."\n" + .'| hotlineNumRateUnSati | 热线即时不满意评价数（当天收到的不满意评价数） | '."\n" + .'| hotlineNumRateNormal | 热线即时一般评价数（当天收到的一般评价数） | '."\n" + .'| ATT | 平均入呼通话时长 | '."\n" + .'| ACW | 平均后处理时长 | '."\n" + .'| INCALL ACW | 呼入平均后处理时长 | '."\n" + .'| OUTCALL ACW | 呼出平均后处理时长 | '."\n" + .'| hotline_rate_value_data | 呼即时问卷满意度 | '."\n" + .'| hotline_rate_accumulate_data | 参评量 | ', + ], + 'GetAgentIndexRealTime' => [ + 'methods' => [ + 'post', + 'get', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + ], + 'operationType' => 'read', + 'deprecated' => false, + 'systemTags' => [ + 'operationType' => 'get', + 'riskType' => 'none', + 'chargeType' => 'free', + 'autoTest' => true, + 'tenantRelevance' => 'publicInformation', + ], + 'parameters' => [ + [ + 'name' => 'InstanceId', + 'in' => 'query', + 'schema' => [ + 'description' => 'AICCS实例ID。'."\n" + .'您可以在[智能联络中心控制台](https://aiccs.console.aliyun.com/overview)左侧导航栏的<b>实例管理</b>中获取。', + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + 'example' => 'ccc_xp_pre-cn-***', + ], + ], + [ + 'name' => 'PageSize', + 'in' => 'query', + 'schema' => [ + 'description' => '每页大小。取值大于**0**，默认值：**20**。', + 'type' => 'integer', + 'format' => 'int32', + 'required' => false, + 'docRequired' => true, + 'maximum' => '200', + 'minimum' => '1', + 'example' => '20', + 'default' => '10', + ], + ], + [ + 'name' => 'CurrentPage', + 'in' => 'query', + 'schema' => [ + 'description' => '当前页。取值大于**0**，默认值：**1**。'."\n", + 'type' => 'integer', + 'format' => 'int32', + 'required' => false, + 'maximum' => '1000', + 'minimum' => '1', + 'example' => '1', + 'default' => '1', + ], + ], + [ + 'name' => 'DepIds', + 'in' => 'query', + 'style' => 'repeatList', + 'schema' => [ + 'description' => '部门ID列表。', + 'type' => 'array', + 'items' => [ + 'description' => '部门ID。'."\n" + ."\n" + .'可调用[GetAllDepartment](~~2717975~~)接口，查看返回参数的**DepartmentId**，即部门ID。', + 'type' => 'integer', + 'format' => 'int64', + 'required' => false, + 'example' => '12****', + ], + 'required' => false, + 'maxItems' => 200, + ], + ], + [ + 'name' => 'GroupIds', + 'in' => 'query', + 'style' => 'repeatList', + 'schema' => [ + 'description' => '技能组ID列表。', + 'type' => 'array', + 'items' => [ + 'description' => '技能组ID。'."\n" + ."\n" + .'可调用[QuerySkillGroups](~~2717970~~)接口，查看返回参数的**SkillGroupId**，即技能组ID。', + 'type' => 'integer', + 'format' => 'int64', + 'required' => false, + 'example' => '12****', + ], + 'required' => false, + 'maxItems' => 200, + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'description' => '返回数据。', + 'type' => 'object', + 'properties' => [ + 'Message' => [ + 'description' => '状态码描述。', + 'type' => 'string', + 'example' => 'successful', + ], + 'RequestId' => [ + 'description' => '请求ID。', + 'type' => 'string', + 'example' => 'EE338D98-9BD3-4413-B165', + ], + 'Data' => [ + 'description' => '数据列表。', + 'type' => 'object', + 'properties' => [ + 'PageSize' => [ + 'description' => '每页大小。', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '20', + ], + 'Total' => [ + 'description' => '总记录数。', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '4', + ], + 'Columns' => [ + 'description' => '返回列描述。', + 'type' => 'array', + 'items' => [ + 'description' => '指标数据。', + 'type' => 'object', + 'properties' => [ + 'Title' => [ + 'description' => '指标说明。', + 'type' => 'string', + 'example' => 'servicerId', + ], + 'Key' => [ + 'description' => '指标。', + 'type' => 'string', + 'example' => '客服ID', + ], + ], + ], + ], + 'Page' => [ + 'description' => '当前页数。', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '1', + ], + 'Rows' => [ + 'description' => '返回数据结果。', + 'type' => 'array', + 'items' => [ + 'description' => '查询结果数据。', + 'type' => 'object', + ], + ], + ], + ], + 'Code' => [ + 'description' => '状态码。返回200表示请求成功。', + 'type' => 'string', + 'example' => '200', + ], + 'Success' => [ + 'description' => '调用接口是否成功。取值：'."\n" + .'- **true**：成功。'."\n" + .'- **false**：失败。'."\n", + 'type' => 'boolean', + 'example' => 'true', + ], + ], + ], + ], + ], + 'errorCodes' => [ + 500 => [ + [ + 'errorMessage' => 'A system error occurred. Please contact the administrator.', + 'errorCode' => 'SystemError', + ], + ], + ], + 'staticInfo' => [ + 'returnType' => 'synchronous', + ], + 'responseDemo' => '[{"errorExample":"","example":"{\\n \\"Message\\": \\"successful\\",\\n \\"RequestId\\": \\"EE338D98-9BD3-4413-B165\\",\\n \\"Data\\": {\\n \\"PageSize\\": 20,\\n \\"Total\\": 4,\\n \\"Columns\\": [\\n {\\n \\"Title\\": \\"servicerId\\",\\n \\"Key\\": \\"客服ID\\"\\n }\\n ],\\n \\"Page\\": 1,\\n \\"Rows\\": [\\n {\\n \\"test\\": \\"test\\",\\n \\"test2\\": 1\\n }\\n ]\\n },\\n \\"Code\\": \\"200\\",\\n \\"Success\\": true\\n}","type":"json"}]', + 'title' => '获取热线坐席实时数据详情', + 'summary' => '根据实例、部门、技能组分组获取坐席详情实时数据（实时数据）。', + 'description' => '- 调用此接口前，请确保您已[开通服务](https://help.aliyun.com/zh/aiccs/user-guide/activate-aiccs?spm=a2c4g.11186623.0.0.38365923RQDwdH)，并[创建实例](https://help.aliyun.com/zh/aiccs/user-guide/create-an-instance?spm=a2c4g.11186623.0.0.8e0b5a2fWNeRUn)。'."\n" + .'- 若您需要填写部门、技能组信息，请参考[请求参数](#api-detail-35)描述中的指引获取。'."\n" + ."\n" + .'### QPS限制'."\n" + .'- 单用户调用频率：不限流。'."\n" + .'- API频率：10次/秒。'."\n" + ."\n" + .'> 如果多个用户的总调用超过API频率也会触发流控。', + ], + 'GetHotlineAgentDetailReport' => [ + 'methods' => [ + 'post', + 'get', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + ], + 'operationType' => 'read', + 'deprecated' => false, + 'systemTags' => [ + 'operationType' => 'get', + 'riskType' => 'none', + 'chargeType' => 'free', + 'autoTest' => true, + 'tenantRelevance' => 'publicInformation', + ], + 'parameters' => [ + [ + 'name' => 'CurrentPage', + 'in' => 'query', + 'schema' => [ + 'description' => '当前页。取值大于**0**，默认值：**1**。', + 'type' => 'integer', + 'format' => 'int32', + 'required' => false, + 'docRequired' => true, + 'maximum' => '1000', + 'minimum' => '1', + 'example' => '1', + 'default' => '1', + ], + ], + [ + 'name' => 'PageSize', + 'in' => 'query', + 'schema' => [ + 'description' => '每页大小。取值大于**0**，默认值：**20**。', + 'type' => 'integer', + 'format' => 'int32', + 'required' => false, + 'maximum' => '200', + 'minimum' => '1', + 'example' => '20', + 'default' => '10', + ], + ], + [ + 'name' => 'StartDate', + 'in' => 'query', + 'schema' => [ + 'description' => '开始日期时间戳。单位：毫秒。', + 'type' => 'integer', + 'format' => 'int64', + 'required' => true, + 'docRequired' => true, + 'minimum' => '1', + 'example' => '1614824872', + ], + ], + [ + 'name' => 'EndDate', + 'in' => 'query', + 'schema' => [ + 'description' => '结束日期时间戳。单位：毫秒。', + 'type' => 'integer', + 'format' => 'int64', + 'required' => true, + 'docRequired' => true, + 'minimum' => '1', + 'example' => '1614824972', + ], + ], + [ + 'name' => 'InstanceId', + 'in' => 'query', + 'schema' => [ + 'description' => 'AICCS实例ID。'."\n" + .'您可以在[智能联络中心控制台](https://aiccs.console.aliyun.com/overview)左侧导航栏的<b>实例管理</b>中获取。', + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + 'example' => 'ccc_xp_pre-cn-***', + ], + ], + [ + 'name' => 'DepIds', + 'in' => 'query', + 'style' => 'repeatList', + 'schema' => [ + 'description' => '部门ID列表。', + 'type' => 'array', + 'items' => [ + 'description' => '部门ID。'."\n" + ."\n" + .'可调用[GetAllDepartment](~~2717975~~)接口，查看返回参数的**DepartmentId**，即部门ID。'."\n" + ."\n" + .'> 当该参数不为空时：'."\n" + .'> - 若GroupIds不为空，则优先以GroupIds参数对应技能组列表查询。'."\n" + .'> - 若GroupIds为空，则优先以该参数对应部门列表查询。', + 'type' => 'integer', + 'format' => 'int64', + 'required' => false, + 'example' => '5623***', + ], + 'required' => false, + 'maxItems' => 200, + ], + ], + [ + 'name' => 'GroupIds', + 'in' => 'query', + 'style' => 'repeatList', + 'schema' => [ + 'description' => '技能组ID列表。', + 'type' => 'array', + 'items' => [ + 'description' => '技能组ID。'."\n" + ."\n" + .'可调用[QuerySkillGroups](~~2717970~~)接口，查看返回参数的**SkillGroupId**，即技能组ID。'."\n" + ."\n" + .'> 当该参数不为空时，优先以参数对应技能组列表查询。', + 'type' => 'integer', + 'format' => 'int64', + 'required' => false, + 'example' => '1232****', + ], + 'required' => false, + 'maxItems' => 200, + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'description' => '返回数据。', + 'type' => 'object', + 'properties' => [ + 'Message' => [ + 'description' => '状态码描述。', + 'type' => 'string', + 'example' => 'OK', + ], + 'RequestId' => [ + 'description' => '请求ID。', + 'type' => 'string', + 'example' => 'EE338D98-9BD3-4413-B165', + ], + 'HttpStatusCode' => [ + 'description' => 'HTTP状态码。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '200', + ], + 'Data' => [ + 'description' => '查询结果数据。', + 'type' => 'object', + 'properties' => [ + 'PageSize' => [ + 'description' => '每页的数量。', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '10', + ], + 'Total' => [ + 'description' => '总共记录数。', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '7', + ], + 'Columns' => [ + 'description' => '返回列描述。', + 'type' => 'array', + 'items' => [ + 'description' => '指标数据。', + 'type' => 'object', + 'properties' => [ + 'Title' => [ + 'description' => '指标说明。', + 'type' => 'string', + 'example' => '客服姓名', + ], + 'Key' => [ + 'description' => '指标。', + 'type' => 'string', + 'example' => 'realName', + ], + ], + ], + ], + 'Page' => [ + 'description' => '当前页。', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '1', + ], + 'Rows' => [ + 'description' => '返回数据结果。', + 'type' => 'array', + 'items' => [ + 'description' => '返回数据。', + 'type' => 'object', + 'example' => '[{"hotline_time_acw_incall":"2.56","hotline_time_acw_outcall":"5.78","hotline_time_outcall_avg":"14.89","hotline_num_incall_answer":12,"servicerId":36****,"hotline_time_login":"1s","hotline_rate_handle_in_60s":"100.00%","hotline_time_agent_idle":"1s","hotline_time_agent_rest":"1s","servicerName":"testAccount","hotline_time_incall_avg":"1.23","hotline_num_to_rest_cnt":4,"call_out_cnt":10,"call_out_intervene_cnt":3,"call_out_all_len":"1s","call_out_ring_len":"1s","call_out_intervene_len":"1s","evaluate_rate":"0.00%"}]', + ], + ], + ], + ], + 'Code' => [ + 'description' => '状态码。返回Success表示请求成功。', + 'type' => 'string', + 'example' => 'Success', + ], + 'Success' => [ + 'description' => '调用接口是否成功。取值：'."\n" + .'- **true**：成功。'."\n" + .'- **false**：失败。', + 'type' => 'string', + 'example' => 'true', + ], + ], + ], + ], + ], + 'errorCodes' => [ + 500 => [ + [ + 'errorMessage' => 'A system error occurred. Please contact the administrator.', + 'errorCode' => 'SystemError', + ], + ], + ], + 'staticInfo' => [ + 'returnType' => 'synchronous', + ], + 'responseDemo' => '[{"type":"json","example":"{\\n \\"Message\\": \\"OK\\",\\n \\"RequestId\\": \\"EE338D98-9BD3-4413-B165\\",\\n \\"HttpStatusCode\\": 200,\\n \\"Data\\": {\\n \\"PageSize\\": 10,\\n \\"Total\\": 7,\\n \\"Columns\\": [\\n {\\n \\"Title\\": \\"客服姓名\\",\\n \\"Key\\": \\"realName\\"\\n }\\n ],\\n \\"Page\\": 1,\\n \\"Rows\\": [\\n {\\n \\"test\\": \\"test\\",\\n \\"test2\\": 1\\n }\\n ]\\n },\\n \\"Code\\": \\"Success\\",\\n \\"Success\\": \\"true\\"\\n}","errorExample":""},{"type":"xml","example":"<GetHotlineAgentDetailReportResponse>\\n<Message>successful</Message>\\n<RequestId>24D9F55F-064E-48D2-851C-5C6ABC654C9E</RequestId>\\n<Data>\\n <PageSize>2</PageSize>\\n <Total>40</Total>\\n <Columns>\\n <Title>客服名称</Title>\\n <Key>servicerName</Key>\\n </Columns>\\n <Columns>\\n <Title>服务接起量</Title>\\n <Key>hotline_num_incall_answer</Key>\\n </Columns>\\n <Columns>\\n <Title>60s响应率</Title>\\n <Key>hotline_rate_handle_in_60s</Key>\\n </Columns>\\n <Columns>\\n <Title>登录时长</Title>\\n <Key>hotline_time_login</Key>\\n </Columns>\\n <Columns>\\n <Title>入呼平均接听时长</Title>\\n <Key>hotline_time_incall_avg</Key>\\n </Columns>\\n <Columns>\\n <Title>呼入平均后处理时长</Title>\\n <Key>hotline_time_acw_incall</Key>\\n </Columns>\\n <Columns>\\n <Title>小休总时长</Title>\\n <Key>hotline_time_agent_rest</Key>\\n </Columns>\\n <Columns>\\n <Title>小休总次数</Title>\\n <Key>hotline_num_to_rest_cnt</Key>\\n </Columns>\\n <Columns>\\n <Title>空闲总时长</Title>\\n <Key>hotline_time_agent_idle</Key>\\n </Columns>\\n <Columns>\\n <Title>外呼量</Title>\\n <Key>call_out_cnt</Key>\\n </Columns>\\n <Columns>\\n <Title>外呼接通量</Title>\\n <Key>call_out_intervene_cnt</Key>\\n </Columns>\\n <Columns>\\n <Title>外呼总时长</Title>\\n <Key>call_out_all_len</Key>\\n </Columns>\\n <Columns>\\n <Title>外呼振铃总时长</Title>\\n <Key>call_out_ring_len</Key>\\n </Columns>\\n <Columns>\\n <Title>外呼接通总时长</Title>\\n <Key>call_out_intervene_len</Key>\\n </Columns>\\n <Columns>\\n <Title>外呼平均时长</Title>\\n <Key>hotline_time_outcall_avg</Key>\\n </Columns>\\n <Columns>\\n <Title>外呼平均后处理时长</Title>\\n <Key>hotline_time_acw_outcall</Key>\\n </Columns>\\n <Columns>\\n <Title>参评量</Title>\\n <Key>evaluate_cnt</Key>\\n </Columns>\\n <Columns>\\n <Title>参评率</Title>\\n <Key>evaluate_rate</Key>\\n </Columns>\\n <Page>1</Page>\\n <Rows>\\n <hotline_time_acw_incall>2.56</hotline_time_acw_incall>\\n <hotline_time_acw_outcall>5.78</hotline_time_acw_outcall>\\n <hotline_time_outcall_avg>14.89</hotline_time_outcall_avg>\\n <hotline_num_incall_answer>12</hotline_num_incall_answer>\\n <servicerId>366001</servicerId>\\n <hotline_time_login>1s</hotline_time_login>\\n <hotline_rate_handle_in_60s>100.00%</hotline_rate_handle_in_60s>\\n <hotline_time_agent_idle>1s</hotline_time_agent_idle>\\n <hotline_time_agent_rest>1s</hotline_time_agent_rest>\\n <servicerName>testAccount</servicerName>\\n <hotline_time_incall_avg>1.23</hotline_time_incall_avg>\\n <hotline_num_to_rest_cnt>4</hotline_num_to_rest_cnt>\\n <call_out_cnt>10</call_out_cnt>\\n <call_out_intervene_cnt>3</call_out_intervene_cnt>\\n <call_out_all_len>1s</call_out_all_len>\\n <call_out_ring_len>1s</call_out_ring_len>\\n <call_out_intervene_len>1s</call_out_intervene_len>\\n <evaluate_rate>0.00%</evaluate_rate>\\n </Rows>\\n</Data>\\n<Code>200</Code>\\n<Success>true</Success>\\n</GetHotlineAgentDetailReportResponse>","errorExample":""}]', + 'title' => '获取热线坐席维度（T+1）数据详情', + 'summary' => '获取热线坐席维度（T+1）数据详情。支持实例、时间区间、部门、技能组分组查询。', + 'description' => '- 调用此接口前，请确保您已[开通服务](~~276009~~)，并[创建实例](~~276011~~)。'."\n" + .'- 若您需要填写部门、技能组信息，请参考[请求参数](#api-detail-35)描述中的指引获取。'."\n" + ."\n\n" + .'> 查询逻辑优先级：'."\n" + .'> - 若GroupIds不为空，则查询对应技能组列表下数据指标。'."\n" + .'> - 否则，若DepIds不为空，则查询对应技能组分组下数据指标。'."\n" + .'> - 否则，查询AICCS实例下数据指标。'."\n" + ."\n\n" + .'### QPS限制'."\n" + .'- 单用户调用频率：不限流。'."\n" + .'- API频率：10次/秒。'."\n" + ."\n" + .'> 如果多个用户的总调用超过API频率也会触发流控。', + ], + 'GetHotlineGroupDetailReport' => [ + 'methods' => [ + 'post', + 'get', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + ], + 'operationType' => 'read', + 'deprecated' => false, + 'systemTags' => [ + 'operationType' => 'get', + 'riskType' => 'none', + 'chargeType' => 'free', + 'autoTest' => true, + 'tenantRelevance' => 'publicInformation', + ], + 'parameters' => [ + [ + 'name' => 'CurrentPage', + 'in' => 'query', + 'schema' => [ + 'description' => '当前页。取值大于**0**，默认值：**1**。', + 'type' => 'integer', + 'format' => 'int32', + 'required' => false, + 'docRequired' => true, + 'maximum' => '1000', + 'minimum' => '1', + 'example' => '1', + 'default' => '1', + ], + ], + [ + 'name' => 'PageSize', + 'in' => 'query', + 'schema' => [ + 'description' => '每页大小。取值大于**0**，默认值：**20**。', + 'type' => 'integer', + 'format' => 'int32', + 'required' => false, + 'maximum' => '200', + 'minimum' => '1', + 'example' => '20', + 'default' => '10', + ], + ], + [ + 'name' => 'StartDate', + 'in' => 'query', + 'schema' => [ + 'description' => '开始日期时间戳。单位：毫秒。', + 'type' => 'integer', + 'format' => 'int64', + 'required' => true, + 'docRequired' => true, + 'minimum' => '1', + 'example' => '1614824872', + 'default' => '', + ], + ], + [ + 'name' => 'EndDate', + 'in' => 'query', + 'schema' => [ + 'description' => '结束日期时间戳。单位：毫秒。', + 'type' => 'integer', + 'format' => 'int64', + 'required' => true, + 'docRequired' => true, + 'minimum' => '1', + 'example' => '1614824972', + ], + ], + [ + 'name' => 'InstanceId', + 'in' => 'query', + 'schema' => [ + 'description' => 'AICCS实例ID。'."\n" + .'您可以在[智能联络中心控制台](https://aiccs.console.aliyun.com/overview)左侧导航栏的<b>实例管理</b>中获取。', + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + 'example' => 'ccc_xp_pre-cn-***', + ], + ], + [ + 'name' => 'DepIds', + 'in' => 'query', + 'style' => 'repeatList', + 'schema' => [ + 'description' => '部门ID列表。', + 'type' => 'array', + 'items' => [ + 'description' => '部门ID。'."\n" + ."\n" + .'可调用[GetAllDepartment](~~2717975~~)接口，查看返回参数的**DepartmentId**，即部门ID。', + 'type' => 'integer', + 'format' => 'int64', + 'required' => false, + 'example' => '56****', + ], + 'required' => false, + 'maxItems' => 200, + ], + ], + [ + 'name' => 'GroupIds', + 'in' => 'query', + 'style' => 'repeatList', + 'schema' => [ + 'description' => '技能组ID列表。', + 'type' => 'array', + 'items' => [ + 'description' => '技能组ID。'."\n" + ."\n" + .'可调用[QuerySkillGroups](~~2717970~~)接口，查看返回参数的**SkillGroupId**，即技能组ID。', + 'type' => 'integer', + 'format' => 'int64', + 'required' => false, + 'example' => '12****', + ], + 'required' => false, + 'maxItems' => 200, + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'description' => '返回数据。', + 'type' => 'object', + 'properties' => [ + 'Message' => [ + 'description' => '状态码描述。', + 'type' => 'string', + 'example' => 'successful', + ], + 'RequestId' => [ + 'description' => '请求ID。', + 'type' => 'string', + 'example' => 'EE338D98-9BD3-4413-B165', + ], + 'Data' => [ + 'description' => '查询结果数据。', + 'type' => 'object', + 'properties' => [ + 'PageSize' => [ + 'description' => '每页的数量。', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '10', + ], + 'Total' => [ + 'description' => '总共记录数', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '9', + ], + 'Columns' => [ + 'description' => '返回列描述。', + 'type' => 'array', + 'items' => [ + 'description' => '返回列描述。', + 'type' => 'object', + 'properties' => [ + 'Title' => [ + 'description' => '指标说明。', + 'type' => 'string', + 'example' => '技能组名称', + ], + 'Key' => [ + 'description' => '指标。', + 'type' => 'string', + 'example' => 'skillGroupName', + ], + ], + ], + ], + 'Page' => [ + 'description' => '当前页。', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '1', + ], + 'Rows' => [ + 'description' => '返回数据结果。', + 'type' => 'array', + 'items' => [ + 'description' => '返回数据结果。', + 'type' => 'object', + 'example' => '{"online_40s_transfer_ready_cnt":81,"minute_id":"-1","online_unsatis_cnt":0,"online_simple_cnt":0,"average_queue_time":-1,"service_pickup":"2086","total_waiting_time":"981","online_service_time_len":58208,"online_direct_give_up_len":0,"break_ratio":"2%"}', + ], + ], + ], + ], + 'Code' => [ + 'description' => '状态吗。返回Success表示请求成功。', + 'type' => 'string', + 'example' => 'Success', + ], + 'Success' => [ + 'description' => '调用接口是否成功。取值：'."\n" + .'- **true**：成功。'."\n" + .'- **false**：失败。', + 'type' => 'string', + 'example' => 'Public', + ], + ], + ], + ], + ], + 'errorCodes' => [ + 500 => [ + [ + 'errorMessage' => 'A system error occurred. Please contact the administrator.', + 'errorCode' => 'SystemError', + ], + ], + ], + 'staticInfo' => [ + 'returnType' => 'synchronous', + ], + 'responseDemo' => '[{"errorExample":"","example":"{\\n \\"Message\\": \\"successful\\",\\n \\"RequestId\\": \\"EE338D98-9BD3-4413-B165\\",\\n \\"Data\\": {\\n \\"PageSize\\": 10,\\n \\"Total\\": 9,\\n \\"Columns\\": [\\n {\\n \\"Title\\": \\"技能组名称\\",\\n \\"Key\\": \\"skillGroupName\\"\\n }\\n ],\\n \\"Page\\": 1,\\n \\"Rows\\": [\\n {\\n \\"online_40s_transfer_ready_cnt\\": 81,\\n \\"minute_id\\": \\"-1\\",\\n \\"online_unsatis_cnt\\": 0,\\n \\"online_simple_cnt\\": 0,\\n \\"average_queue_time\\": -1,\\n \\"service_pickup\\": \\"2086\\",\\n \\"total_waiting_time\\": \\"981\\",\\n \\"online_service_time_len\\": 58208,\\n \\"online_direct_give_up_len\\": 0,\\n \\"break_ratio\\": \\"2%\\"\\n }\\n ]\\n },\\n \\"Code\\": \\"Success\\",\\n \\"Success\\": \\"Public\\"\\n}","type":"json"}]', + 'title' => '获取热线技能组维度T+1数据详情', + 'summary' => '获取热线技能组维度（T+1）数据详情。支持实例、时间区间、部门、技能组分组获取。', + 'description' => '- 调用此接口前，请确保您已[开通服务](~~276009~~)，并[创建实例](~~276011~~)。'."\n" + .'- 若您需要填写坐席、部门、技能组信息，请参考[请求参数](#api-detail-35)描述中的指引获取。'."\n" + ."\n" + .'### QPS限制'."\n" + .'- 单用户调用频率：不限流。'."\n" + .'- API频率：10次/秒。'."\n" + ."\n" + .'> 如果多个用户的总调用超过API频率也会触发流控。', + ], + 'QueryTouchList' => [ + 'methods' => [ + 'post', + 'get', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + [ + 'BearerToken' => [], + ], + [ + 'PrivateKey' => [], + ], + ], + 'operationType' => 'read', + 'deprecated' => false, + 'systemTags' => [ + 'operationType' => 'get', + 'riskType' => 'none', + 'chargeType' => 'free', + 'autoTest' => true, + 'tenantRelevance' => 'publicInformation', + ], + 'parameters' => [ + [ + 'name' => 'InstanceId', + 'in' => 'formData', + 'schema' => [ + 'description' => 'AICCS实例ID。'."\n" + .'您可以在[智能联络中心控制台](https://aiccs.console.aliyun.com/overview)左侧导航栏的**实例管理**中获取。'."\n", + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + 'example' => 'ccc_xp_pre-cn-***', + ], + ], + [ + 'name' => 'TouchId', + 'in' => 'formData', + 'style' => 'repeatList', + 'schema' => [ + 'description' => '要精确查询的接触ID列表。', + 'type' => 'array', + 'items' => [ + 'description' => '接触ID。', + 'type' => 'integer', + 'format' => 'int64', + 'required' => false, + 'example' => '10****', + ], + 'required' => false, + 'maxItems' => 200, + ], + ], + [ + 'name' => 'ChannelId', + 'in' => 'formData', + 'style' => 'repeatList', + 'schema' => [ + 'description' => '要精确查询的会话ID列表。', + 'type' => 'array', + 'items' => [ + 'description' => '会话ID。', + 'type' => 'string', + 'required' => false, + 'example' => '846a7a4aa2524186b899a6ba02****', + ], + 'required' => false, + 'maxItems' => 200, + ], + ], + [ + 'name' => 'ChannelType', + 'in' => 'formData', + 'style' => 'repeatList', + 'schema' => [ + 'description' => '渠道类型。', + 'type' => 'array', + 'items' => [ + 'description' => '渠道类型。取值：'."\n" + .'- **1**：热线。'."\n" + .'- **2**：在线。', + 'type' => 'integer', + 'format' => 'int32', + 'required' => false, + 'example' => '1', + ], + 'required' => false, + 'maxItems' => 10, + 'enum' => [ + '1', + '2', + ], + ], + ], + [ + 'name' => 'TouchType', + 'in' => 'formData', + 'style' => 'repeatList', + 'schema' => [ + 'description' => '接触类型。', + 'type' => 'array', + 'items' => [ + 'description' => '接触类型。取值：'."\n" + .'- **1**：主动接触（外呼）。'."\n" + .'- **2**：被动接触（咨询）。', + 'type' => 'integer', + 'format' => 'int32', + 'required' => false, + 'example' => '2', + ], + 'required' => false, + 'maxItems' => 10, + 'enum' => [ + '1', + '2', + ], + ], + ], + [ + 'name' => 'MemberId', + 'in' => 'formData', + 'style' => 'repeatList', + 'schema' => [ + 'description' => '要查询的会员ID列表。', + 'type' => 'array', + 'items' => [ + 'description' => '会员ID。', + 'type' => 'integer', + 'format' => 'int64', + 'required' => false, + 'example' => '1000', + ], + 'required' => false, + 'maxItems' => 200, + ], + ], + [ + 'name' => 'MemberName', + 'in' => 'formData', + 'style' => 'repeatList', + 'schema' => [ + 'description' => '要查询的会员名称列表。', + 'type' => 'array', + 'items' => [ + 'description' => '会员名称。', + 'type' => 'string', + 'required' => false, + 'example' => 'zhangsan', + ], + 'required' => false, + 'maxItems' => 200, + ], + ], + [ + 'name' => 'ServicerId', + 'in' => 'formData', + 'style' => 'repeatList', + 'schema' => [ + 'description' => '要查询的客服ID列表。', + 'type' => 'array', + 'items' => [ + 'description' => '客服ID。', + 'type' => 'integer', + 'format' => 'int64', + 'required' => false, + 'example' => '70020', + ], + 'required' => false, + 'maxItems' => 200, + ], + ], + [ + 'name' => 'ServicerName', + 'in' => 'formData', + 'style' => 'repeatList', + 'schema' => [ + 'description' => '要查询的客服名称列表。', + 'type' => 'array', + 'items' => [ + 'description' => '客服名称。', + 'type' => 'string', + 'required' => false, + 'example' => 'lisi', + ], + 'required' => false, + 'maxItems' => 200, + ], + ], + [ + 'name' => 'QueueId', + 'in' => 'formData', + 'style' => 'repeatList', + 'schema' => [ + 'description' => '进线技能组ID列表。', + 'type' => 'array', + 'items' => [ + 'description' => '进线技能组ID。', + 'type' => 'integer', + 'format' => 'int64', + 'required' => false, + 'example' => '10000', + ], + 'required' => false, + 'maxItems' => 200, + ], + ], + [ + 'name' => 'EvaluationStatus', + 'in' => 'formData', + 'style' => 'repeatList', + 'schema' => [ + 'description' => '评价状态。', + 'type' => 'array', + 'items' => [ + 'description' => '评价状态。取值：'."\n" + .'- **-1**：未发起评价。'."\n" + .'- **0**：未评价。'."\n" + .'- **1**：已评价。'."\n", + 'type' => 'integer', + 'format' => 'int32', + 'required' => false, + 'example' => '0', + ], + 'required' => false, + 'maxItems' => 10, + 'enum' => [ + '-1', + '0', + '1', + ], + ], + ], + [ + 'name' => 'EvaluationLevel', + 'in' => 'formData', + 'style' => 'repeatList', + 'schema' => [ + 'description' => '满意度等级。', + 'type' => 'array', + 'items' => [ + 'description' => '满意度等级。取值：'."\n" + .'- **2**：二级满意度。'."\n" + .'- **3**：三级满意度。'."\n" + .'- **4**：四级满意度。'."\n" + .'- **5**：五级满意度。', + 'type' => 'integer', + 'format' => 'int32', + 'required' => false, + 'example' => '5', + ], + 'required' => false, + 'maxItems' => 10, + 'enum' => [ + '2', + '3', + '4', + '5', + ], + ], + ], + [ + 'name' => 'EvaluationScore', + 'in' => 'formData', + 'style' => 'repeatList', + 'schema' => [ + 'description' => '满意度评分。', + 'type' => 'array', + 'items' => [ + 'description' => '满意度评分。取值：'."\n" + .'- **1**：很不满。'."\n" + .'- **2**：不满。'."\n" + .'- **3**：一般。'."\n" + .'- **4**：满意。'."\n" + .'- **5**：很满意。', + 'type' => 'integer', + 'format' => 'int32', + 'required' => false, + 'example' => '5', + ], + 'required' => false, + 'maxItems' => 10, + 'enum' => [ + '1', + '2', + '3', + '4', + '5', + ], + ], + ], + [ + 'name' => 'FirstTimeStart', + 'in' => 'formData', + 'schema' => [ + 'description' => '会话开始的时间范围左区间。时间戳格式（单位：毫秒）。', + 'type' => 'integer', + 'format' => 'int64', + 'required' => false, + 'example' => '1614596400000', + ], + ], + [ + 'name' => 'FirstTimeEnd', + 'in' => 'formData', + 'schema' => [ + 'description' => '会话开始的时间范围右区间。时间戳格式（单位：毫秒）。', + 'type' => 'integer', + 'format' => 'int64', + 'required' => false, + 'example' => '1614599400000', + ], + ], + [ + 'name' => 'CloseTimeStart', + 'in' => 'formData', + 'schema' => [ + 'description' => '会话结束的时间范围左区间。时间戳格式（单位：毫秒）。', + 'type' => 'integer', + 'format' => 'int64', + 'required' => false, + 'example' => '1614600400000', + ], + ], + [ + 'name' => 'CloseTimeEnd', + 'in' => 'formData', + 'schema' => [ + 'description' => '会话结束的时间范围右区间。时间戳格式（单位：毫秒）。', + 'type' => 'integer', + 'format' => 'int64', + 'required' => false, + 'example' => '1614600500000', + ], + ], + [ + 'name' => 'PageSize', + 'in' => 'formData', + 'schema' => [ + 'description' => '每页大小。取值大于**0**，默认值：**20**。', + 'type' => 'integer', + 'format' => 'int32', + 'required' => false, + 'maximum' => '500', + 'minimum' => '1', + 'example' => '20', + 'default' => '50', + ], + ], + [ + 'name' => 'CurrentPage', + 'in' => 'formData', + 'schema' => [ + 'description' => '当前页。取值大于**0**，默认值：**1**。', + 'type' => 'integer', + 'format' => 'int32', + 'required' => false, + 'example' => '1', + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'description' => '返回数据。', + 'type' => 'object', + 'properties' => [ + 'ResultData' => [ + 'description' => '数据结果。', + 'type' => 'object', + 'properties' => [ + 'Empty' => [ + 'description' => '是否为空。', + 'type' => 'boolean', + 'example' => 'false', + ], + 'OnePageSize' => [ + 'description' => '页大小。', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '2', + ], + 'TotalPage' => [ + 'description' => '总页数。', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '4', + ], + 'CurrentPage' => [ + 'description' => '当前页码。', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '1', + ], + 'PreviousPage' => [ + 'description' => '上一页页码。', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '2', + ], + 'TotalResults' => [ + 'description' => '查询总量。', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '100', + ], + 'Data' => [ + 'description' => '数据。', + 'type' => 'array', + 'items' => [ + 'description' => '返回数据。', + 'type' => 'object', + 'properties' => [ + 'ParentTouchId' => [ + 'description' => '父接触ID。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'DepId' => [ + 'description' => '部门ID。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '100', + ], + 'GmtModified' => [ + 'description' => '更新时间。时间戳格式（单位：毫秒）。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '1611207979000', + ], + 'UserTouchId' => [ + 'description' => '用户接触ID。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '1386****', + ], + 'CommonQueueName' => [ + 'description' => '技能组名称。', + 'type' => 'string', + 'example' => '测试1', + ], + 'ChannelId' => [ + 'description' => '会话ID。', + 'type' => 'string', + 'example' => '4f8807a9de024507a3090b5b66a8****', + ], + 'TouchId' => [ + 'description' => '接触ID。', + 'type' => 'string', + 'example' => '1386****', + ], + 'MemberId' => [ + 'description' => '会员ID。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '6400665****', + ], + 'ServicerName' => [ + 'description' => '客服名称。', + 'type' => 'string', + 'example' => '1390000****', + ], + 'Feedback' => [ + 'description' => '反馈。', + 'type' => 'string', + 'example' => 'xxxx', + ], + 'TouchType' => [ + 'description' => '接触类型。取值：'."\n" + .'- **1**：主动接触。'."\n" + .'- **2**：被动接触。', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '2', + ], + 'Status' => [ + 'description' => '接触状态。取值：'."\n" + .'- **1**：已进线。'."\n" + .'- **2**：小二已接入。'."\n" + .'- **3**：通话中。'."\n" + .'- **4**：已结束。', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '1', + ], + 'SwitchUser' => [ + 'description' => '转交列表。', + 'type' => 'string', + 'example' => 'null', + ], + 'FirstTime' => [ + 'description' => '会话接起时间。时间戳格式（单位：毫秒）。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '1611209971000', + ], + 'FromId' => [ + 'description' => '会话发起者。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '6400665****', + ], + 'QueueId' => [ + 'description' => '技能组ID。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '111', + ], + 'ExtAttrsString' => [ + 'description' => '大字段。', + 'type' => 'object', + ], + 'TouchTime' => [ + 'description' => '会话时长（单位：秒）。', + 'type' => 'string', + 'example' => '111', + ], + 'ToId' => [ + 'description' => '会话接受者。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '67****', + ], + 'BuId' => [ + 'description' => '租户ID。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '905', + ], + 'GmtCreate' => [ + 'description' => '创建时间。时间戳格式（单位：毫秒）。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '1611209971000', + ], + 'CloseTime' => [ + 'description' => '会话结束时间。时间戳格式（单位：毫秒）。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '1611207976000', + ], + 'ExtAttrs' => [ + 'description' => '扩展字段。', + 'type' => 'object', + 'properties' => [ + 'EvaluationScore' => [ + 'description' => '满意度评分。取值：'."\n" + .'- **1**：很不满。'."\n" + .'- **2**：不满。'."\n" + .'- **3**：一般。'."\n" + .'- **4**：满意。'."\n" + .'- **5**：很满意。', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '1', + ], + 'OnlineJoinRespInterval' => [ + 'description' => '首次响应时长（单位：秒）。', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '1', + ], + 'Dnis' => [ + 'description' => '外呼为被叫号码，入呼为被叫号码。', + 'type' => 'string', + 'example' => '05712688****', + ], + 'OnlineSessionSource' => [ + 'description' => '线上会话源。', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '0', + ], + 'EvaluationStatus' => [ + 'description' => '评价状态。取值：'."\n" + .'- **-1**：未发起评价。'."\n" + .'- **0**：未评价。'."\n" + .'- **1**：已评价。', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '1', + ], + 'EvaluationLevel' => [ + 'description' => '满意度等级。取值：'."\n" + .'- **2**：二级满意度。'."\n" + .'- **3**：三级满意度。'."\n" + .'- **4**：四级满意度。'."\n" + .'- **5**：五级满意度。', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '2', + ], + 'OutCallRouteNumber' => [ + 'description' => '外呼为主叫号码。', + 'type' => 'string', + 'example' => '05712688****', + ], + 'Ani' => [ + 'description' => '入呼为主叫号码。', + 'type' => 'string', + 'example' => '187****0000', + ], + 'EvaluationSolution' => [ + 'description' => '评估解决方案。', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '0', + ], + ], + ], + 'TouchEndReason' => [ + 'description' => '结束原因。', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '2', + ], + 'MemberName' => [ + 'description' => '会员名称。', + 'type' => 'string', + 'example' => '访客', + ], + 'ServicerId' => [ + 'description' => '客服ID。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '67****', + ], + 'ChannelType' => [ + 'description' => '接触渠道。', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '1', + ], + 'TouchContent' => [ + 'description' => '会话结束原因。取值：'."\n" + .'- **0**：未知。'."\n" + .'- **1**：接触未成功。'."\n" + .'- **2**：客户终止。'."\n" + .'- **3**：坐席终止。'."\n" + .'- **4**：通话异常中断。'."\n" + .'- **5**：转交终止。'."\n" + .'- **6**：系统终止。', + 'type' => 'string', + 'example' => '1', + ], + ], + ], + ], + 'NextPage' => [ + 'description' => '下一页页码。', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '2', + ], + ], + ], + 'Message' => [ + 'description' => '状态码描述。', + 'type' => 'string', + 'example' => 'Success', + ], + 'RequestId' => [ + 'description' => '请求ID。', + 'type' => 'string', + 'example' => '865658FD-80DE-5D49-ABEB-F3CC9863F4F1', + ], + 'Code' => [ + 'description' => '状态码。', + 'type' => 'string', + 'example' => '200', + ], + 'Success' => [ + 'description' => '调用接口是否成功。取值：'."\n" + .'- **true**：成功。'."\n" + .'- **false**：失败。', + 'type' => 'boolean', + 'example' => 'true', + ], + ], + ], + ], + ], + 'errorCodes' => [ + 500 => [ + [ + 'errorMessage' => 'A system error occurred. Please contact the administrator.', + 'errorCode' => 'SystemError', + ], + ], + ], + 'staticInfo' => [ + 'returnType' => 'synchronous', + ], + 'responseDemo' => '[{"type":"json","example":"{\\n \\"ResultData\\": {\\n \\"Empty\\": false,\\n \\"OnePageSize\\": 2,\\n \\"TotalPage\\": 4,\\n \\"CurrentPage\\": 1,\\n \\"PreviousPage\\": 2,\\n \\"TotalResults\\": 100,\\n \\"Data\\": [\\n {\\n \\"ParentTouchId\\": 0,\\n \\"DepId\\": 100,\\n \\"GmtModified\\": 1611207979000,\\n \\"UserTouchId\\": 0,\\n \\"CommonQueueName\\": \\"测试1\\",\\n \\"ChannelId\\": \\"4f8807a9de024507a3090b5b66a8****\\",\\n \\"TouchId\\": \\"1386****\\",\\n \\"MemberId\\": 0,\\n \\"ServicerName\\": \\"1390000****\\",\\n \\"Feedback\\": \\"xxxx\\",\\n \\"TouchType\\": 2,\\n \\"Status\\": 1,\\n \\"SwitchUser\\": \\"null\\",\\n \\"FirstTime\\": 1611209971000,\\n \\"FromId\\": 0,\\n \\"QueueId\\": 111,\\n \\"ExtAttrsString\\": {\\n \\"test\\": \\"test\\",\\n \\"test2\\": 1\\n },\\n \\"TouchTime\\": \\"111\\",\\n \\"ToId\\": 0,\\n \\"BuId\\": 905,\\n \\"GmtCreate\\": 1611209971000,\\n \\"CloseTime\\": 1611207976000,\\n \\"ExtAttrs\\": {\\n \\"EvaluationScore\\": 1,\\n \\"OnlineJoinRespInterval\\": 1,\\n \\"Dnis\\": \\"05712688****\\",\\n \\"OnlineSessionSource\\": 0,\\n \\"EvaluationStatus\\": 1,\\n \\"EvaluationLevel\\": 2,\\n \\"OutCallRouteNumber\\": \\"05712688****\\",\\n \\"Ani\\": \\"187****0000\\",\\n \\"EvaluationSolution\\": 0\\n },\\n \\"TouchEndReason\\": 2,\\n \\"MemberName\\": \\"访客\\",\\n \\"ServicerId\\": 0,\\n \\"ChannelType\\": 1,\\n \\"TouchContent\\": \\"1\\"\\n }\\n ],\\n \\"NextPage\\": 2\\n },\\n \\"Message\\": \\"Success\\",\\n \\"RequestId\\": \\"865658FD-80DE-5D49-ABEB-F3CC9863F4F1\\",\\n \\"Code\\": \\"200\\",\\n \\"Success\\": true\\n}","errorExample":""},{"type":"xml","example":"<QueryTouchListResponse>\\n <Code>200</Code>\\n <Message>Success</Message>\\n <RequestId>865658FD-80DE-5D49-ABEB-F3CC9863F4F1</RequestId>\\n <Success>true</Success>\\n <ResultData>\\n <TotalResults>100</TotalResults>\\n <NextPage>2</NextPage>\\n <CurrentPage>1</CurrentPage>\\n <TotalPage>4</TotalPage>\\n <PreviousPage>2</PreviousPage>\\n <OnePageSize>2</OnePageSize>\\n <Empty>false</Empty>\\n <Data>\\n <Status>1</Status>\\n <ToId>678026</ToId>\\n <ParentTouchId>0</ParentTouchId>\\n <ServicerName>13900001234</ServicerName>\\n <ChannelType>1</ChannelType>\\n <CloseTime>1611207976000</CloseTime>\\n <GmtModified>1611207979000</GmtModified>\\n <SwitchUser>null</SwitchUser>\\n <BuId>905</BuId>\\n <TouchTime>111</TouchTime>\\n <TouchContent>1</TouchContent>\\n <Feedback>xxxx</Feedback>\\n <TouchId>1386****</TouchId>\\n <QueueId>111</QueueId>\\n <DepId>100</DepId>\\n <TouchEndReason>2</TouchEndReason>\\n <MemberName>访客</MemberName>\\n <CommonQueueName>测试1</CommonQueueName>\\n <FirstTime>1611209971000</FirstTime>\\n <TouchType>2</TouchType>\\n <GmtCreate>1611209971000</GmtCreate>\\n <ChannelId>4f8807a9de024507a3090b5b66a8****</ChannelId>\\n <ExtAttrs>\\n <EvaluationScore>1</EvaluationScore>\\n <EvaluationLevel>2</EvaluationLevel>\\n <EvaluationSolution>0</EvaluationSolution>\\n <Ani>187****0000</Ani>\\n <OnlineJoinRespInterval>1</OnlineJoinRespInterval>\\n <OnlineSessionSource>0</OnlineSessionSource>\\n <EvaluationStatus>1</EvaluationStatus>\\n <Dnis>05712688****</Dnis>\\n <OutCallRouteNumber>05712688****</OutCallRouteNumber>\\n </ExtAttrs>\\n </Data>\\n </ResultData>\\n</QueryTouchListResponse>","errorExample":""}]', + 'title' => '查询接触数据', + 'summary' => '根据实例、接触ID列表、会话ID列表等查询接触数据。', + 'description' => '此接口可查询接触状态、会话接受者、客服名称、接触渠道、满意度评分、评价状态等接触数据，详情可查看[返回参数](#api-detail-40)。'."\n" + ."\n" + .'### QPS限制'."\n" + .'- 单用户调用频率：不限流。'."\n" + .'- API频率：50次/秒。'."\n" + ."\n" + .'> 如果多个用户的总调用超过API频率也会触发流控。', + ], + 'GetCustomerInfo' => [ + 'summary' => '调用GetCustomerInfo接口根据工作台会员ID获取会员详情。', + 'methods' => [ + 'get', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + ], + 'operationType' => 'read', + 'deprecated' => false, + 'systemTags' => [ + 'operationType' => 'get', + 'riskType' => 'none', + 'chargeType' => 'free', + 'autoTest' => true, + 'tenantRelevance' => 'publicInformation', + ], + 'parameters' => [ + [ + 'name' => 'InstanceId', + 'in' => 'query', + 'schema' => [ + 'title' => '实例ID', + 'description' => 'AICCS实例ID。可在智能联络中心控制台上获取。', + 'type' => 'string', + 'required' => true, + 'example' => 'ccc_xp_pre-cn-***', + ], + ], + [ + 'name' => 'MemberId', + 'in' => 'query', + 'schema' => [ + 'title' => '会员ID', + 'description' => '会员ID。', + 'type' => 'integer', + 'format' => 'int64', + 'required' => true, + 'maximum' => '9223372036854775807', + 'exclusiveMaximum' => true, + 'minimum' => '1', + 'example' => '82345678****', + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'title' => 'Schema of Response', + 'description' => 'Schema of Response', + 'type' => 'object', + 'properties' => [ + 'RequestId' => [ + 'title' => '请求ID', + 'description' => '请求ID。', + 'type' => 'string', + 'example' => 'DF6A3FB7-A5AA-43BE-A65B', + ], + 'Message' => [ + 'title' => '错误信息', + 'description' => '状态码描述。', + 'type' => 'string', + 'example' => 'successful', + ], + 'Data' => [ + 'title' => '会员信息', + 'description' => '会员信息。', + 'type' => 'object', + 'properties' => [ + 'OuterId' => [ + 'title' => '外部ID', + 'description' => '外部ID。', + 'type' => 'string', + 'example' => '6666666', + ], + 'Nick' => [ + 'title' => '昵称', + 'description' => '昵称。', + 'type' => 'string', + 'example' => '测试会员', + ], + 'UserId' => [ + 'title' => '会员ID', + 'description' => '会员ID。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '823456789023', + ], + 'CustomizeFields' => [ + 'title' => '自定义字段', + 'description' => '自定义字段。', + 'type' => 'object', + ], + 'Photo' => [ + 'title' => '头像', + 'description' => '头像。', + 'type' => 'string', + 'example' => 'https://thirdwx.qlogo.cn/mmopen/vi_32/Q0j4TwGTfTLSW7XPFlJDwVunXP8pr84TvltwtLlNqTlOVSFeM3bCgn57mAB4JuZZmvMW0qicqW0PyzyUdZpxiaFQ', + ], + 'RealName' => [ + 'title' => '真实姓名', + 'description' => '真实姓名。', + 'type' => 'string', + 'example' => '刘测试', + ], + ], + ], + 'Code' => [ + 'title' => '错误码', + 'description' => '状态码。', + 'type' => 'string', + 'example' => '200', + ], + 'Success' => [ + 'title' => '是否请求成功', + 'description' => '接口调用是否成功。', + 'type' => 'boolean', + 'example' => 'true', + ], + ], + ], + ], + ], + 'errorCodes' => [ + 500 => [ + [ + 'errorMessage' => 'A system error occurred. Please contact the administrator.', + 'errorCode' => 'SystemError', + ], + ], + ], + 'staticInfo' => [ + 'returnType' => 'synchronous', + ], + 'responseDemo' => '[{"type":"json","example":"{\\n \\"RequestId\\": \\"DF6A3FB7-A5AA-43BE-A65B\\",\\n \\"Message\\": \\"successful\\",\\n \\"Data\\": {\\n \\"OuterId\\": \\"6666666\\",\\n \\"Nick\\": \\"测试会员\\",\\n \\"UserId\\": 823456789023,\\n \\"CustomizeFields\\": {\\n \\"test\\": \\"test\\",\\n \\"test2\\": 1\\n },\\n \\"Photo\\": \\"https://thirdwx.qlogo.cn/mmopen/vi_32/Q0j4TwGTfTLSW7XPFlJDwVunXP8pr84TvltwtLlNqTlOVSFeM3bCgn57mAB4JuZZmvMW0qicqW0PyzyUdZpxiaFQ\\",\\n \\"RealName\\": \\"刘测试\\"\\n },\\n \\"Code\\": \\"200\\",\\n \\"Success\\": true\\n}","errorExample":""},{"type":"xml","example":"<GetCustomerInfoResponse>\\n<RequestId>DF6A3FB7-A5AA-43BE-A65B</RequestId>\\n<Message>successful</Message>\\n<Code>200</Code>\\n<Success>true</Success>\\n<Data>\\n <Nick>测试会员</Nick>\\n <Photo>https://thirdwx.qlogo.cn/mmopen/vi_32/Q0j4TwGTfTLSW7XPFlJDwVunXP8pr84TvltwtLlNqTlOVSFeM3bCgn57mAB4JuZZmvMW0qicqW0PyzyUdZpxiaFQ</Photo>\\n <UserId>823456789023</UserId>\\n <RealName>刘测试</RealName>\\n <OuterId>6666666</OuterId>\\n</Data>\\n</GetCustomerInfoResponse>","errorExample":""}]', + 'title' => '获取会员信息', + ], + 'GetHotlineMessageLog' => [ + 'summary' => '调用GetHotlineMessageLog接口获取热线消息记录。', + 'methods' => [ + 'get', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + ], + 'operationType' => 'read', + 'deprecated' => false, + 'systemTags' => [ + 'operationType' => 'get', + 'riskType' => 'none', + 'chargeType' => 'free', + 'autoTest' => true, + 'tenantRelevance' => 'publicInformation', + ], + 'parameters' => [ + [ + 'name' => 'InstanceId', + 'in' => 'query', + 'schema' => [ + 'title' => '实例id', + 'description' => 'AICCS实例ID。可在智能联络中心控制台上获取。', + 'type' => 'string', + 'required' => true, + 'example' => 'ccc_xp_pre-cn-***', + ], + ], + [ + 'name' => 'Acid', + 'in' => 'query', + 'schema' => [ + 'title' => '会话id', + 'description' => '会话ID。', + 'type' => 'string', + 'required' => true, + 'example' => '100****2077', + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'title' => 'Schema of Response', + 'description' => 'Rusult', + 'type' => 'object', + 'properties' => [ + 'RequestId' => [ + 'title' => 'Id of the request', + 'description' => '请求ID。', + 'type' => 'string', + 'example' => 'EE338D98-9BD3-4413-B165', + ], + 'Message' => [ + 'title' => '错误信息', + 'description' => '状态码描述。', + 'type' => 'string', + 'example' => 'xxxx', + ], + 'Data' => [ + 'description' => '语音信息。', + 'type' => 'array', + 'items' => [ + 'description' => '语音信息。', + 'type' => 'object', + 'properties' => [ + 'Acid' => [ + 'title' => '会话ID', + 'description' => '会话ID。', + 'type' => 'string', + 'example' => '100****2077', + ], + 'EndTime' => [ + 'title' => '结束时间', + 'description' => '结束时间。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '1623738027480', + ], + 'Content' => [ + 'title' => '会话内容', + 'description' => '会话内容。', + 'type' => 'string', + 'example' => '您好。', + ], + 'SenderType' => [ + 'title' => '发送方类型（1：会员，2：坐席）', + 'description' => '发送方类型。取值：'."\n" + .'- **1**：会员'."\n" + .'- **2**：坐席', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '1', + ], + 'StartTime' => [ + 'title' => '开始时间', + 'description' => '开始时间。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '1623738026460', + ], + 'Mid' => [ + 'title' => '记录id', + 'description' => '记录ID。', + 'type' => 'string', + 'example' => '11deca999****', + ], + ], + ], + ], + 'Code' => [ + 'title' => '错误码', + 'description' => '状态码。返回Success表示请求成功。', + 'type' => 'string', + 'example' => 'Success', + ], + 'Success' => [ + 'title' => '调用是否成功', + 'description' => '接口调用是否成功。', + 'type' => 'boolean', + 'example' => 'true', + ], + ], + ], + ], + ], + 'errorCodes' => [ + 500 => [ + [ + 'errorMessage' => 'A system error occurred. Please contact the administrator.', + 'errorCode' => 'SystemError', + ], + ], + ], + 'staticInfo' => [ + 'returnType' => 'synchronous', + ], + 'responseDemo' => '[{"type":"json","example":"{\\n \\"RequestId\\": \\"EE338D98-9BD3-4413-B165\\",\\n \\"Success\\": true,\\n \\"Code\\": \\"Success\\",\\n \\"Message\\": \\"xxxx\\",\\n \\"Data\\": [\\n {\\n \\"Acid\\": \\"100****2077\\",\\n \\"SenderType\\": 1,\\n \\"StartTime\\": 1623738026460,\\n \\"EndTime\\": 1623738027480,\\n \\"Mid\\": \\"11deca999****\\",\\n \\"Content\\": \\"您好。\\"\\n }\\n ]\\n}","errorExample":""},{"type":"xml","example":"<GetHotlineMessageLogResponse>\\n <RequestId>EE338D98-9BD3-4413-B165</RequestId>\\n <Success>true</Success>\\n <Code>Success</Code>\\n <Message>xxxx</Message>\\n <Data>\\n <Acid>100****2077</Acid>\\n <SenderType>1</SenderType>\\n <StartTime>1623738026460</StartTime>\\n <EndTime>1623738027480</EndTime>\\n <Mid>11deca999****</Mid>\\n <Content>您好。</Content>\\n </Data>\\n</GetHotlineMessageLogResponse>","errorExample":""}]', + 'title' => '获取热线消息记录', + ], + 'GetHotlineCallAction' => [ + 'summary' => '调用GetHotlineCallAction接口查询话务动作结果数据。', + 'methods' => [ + 'post', + 'get', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + [ + 'BearerToken' => [], + ], + ], + 'operationType' => 'read', + 'deprecated' => false, + 'systemTags' => [ + 'operationType' => 'get', + 'riskType' => 'none', + 'chargeType' => 'free', + 'autoTest' => true, + 'tenantRelevance' => 'publicInformation', + ], + 'parameters' => [ + [ + 'name' => 'ClientToken', + 'in' => 'formData', + 'schema' => [ + 'description' => '客户请求唯一ID。用于幂等校验，可以用UUID生成。', + 'type' => 'string', + 'required' => false, + 'example' => '46c1341e-2648-447a-9b11-70b6a298d9****', + ], + ], + [ + 'name' => 'InstanceId', + 'in' => 'formData', + 'schema' => [ + 'description' => 'AICCS实例ID。'."\n" + .'您可以在[智能联络中心控制台](https://aiccs.console.aliyun.com/overview)左侧导航栏的<b>实例管理</b>中获取。', + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + 'example' => 'ccc_xp_pre-cn-***', + ], + ], + [ + 'name' => 'AccountName', + 'in' => 'formData', + 'schema' => [ + 'description' => '坐席账号名称，即账号注册时填写的手机或邮箱。实例内唯一。 ', + 'type' => 'string', + 'required' => false, + 'docRequired' => true, + 'example' => '[email protected]', + ], + ], + [ + 'name' => 'Act', + 'in' => 'formData', + 'schema' => [ + 'description' => '操作类型。取值：'."\n" + .'- **1**：热线。'."\n" + .'- **2**：在线。'."\n" + .'- **3**：工单。', + 'type' => 'integer', + 'format' => 'int32', + 'required' => false, + 'docRequired' => true, + 'maximum' => '2147483647', + 'minimum' => '0', + 'example' => '1', + 'default' => '0', + ], + ], + [ + 'name' => 'FromSource', + 'in' => 'formData', + 'schema' => [ + 'description' => '来源类型。取值：'."\n" + ."\n" + .'- **hotlinebs_out**：热线。'."\n" + .'- **ticket_out**：工单。'."\n" + .'- **other_system_out**：其他系统。', + 'type' => 'string', + 'required' => false, + 'docRequired' => true, + 'example' => 'hotlinebs_out', + ], + ], + [ + 'name' => 'Biz', + 'in' => 'formData', + 'schema' => [ + 'title' => '业务自定义参数', + 'description' => '业务自定义参数，格式为JSON。', + 'type' => 'string', + 'required' => false, + 'docRequired' => true, + 'example' => '{"name":123}', + ], + ], + [ + 'name' => 'Acc', + 'in' => 'formData', + 'schema' => [ + 'title' => '热线自定义参数', + 'description' => '热线自定义参数，格式为JSON。', + 'type' => 'string', + 'required' => false, + 'example' => '{"time":1}', + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'description' => ' '."\n" + .'result', + 'type' => 'object', + 'properties' => [ + 'Message' => [ + 'description' => '状态码描述。', + 'type' => 'string', + 'example' => 'OK', + ], + 'RequestId' => [ + 'description' => '请求ID。', + 'type' => 'string', + 'example' => 'EE339D98-9BD3-4413-B165', + ], + 'Data' => [ + 'description' => '返回数据。', + 'type' => 'object', + 'properties' => [ + 'TaskId' => [ + 'description' => '任务编号。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '12345****', + ], + 'SubTouchId' => [ + 'description' => '次接触ID。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '3423****', + ], + 'MemberList' => [ + 'description' => '会员列表。', + 'type' => 'string', + 'example' => '8900****', + ], + 'DepId' => [ + 'description' => '部门编号。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '1223****', + ], + 'CaseId' => [ + 'description' => '工单编号。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '1138902****', + ], + 'ChannelId' => [ + 'description' => '渠道编号。', + 'type' => 'string', + 'example' => '2377****', + ], + 'TouchId' => [ + 'description' => '接触ID。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '2235****', + ], + 'BuId' => [ + 'description' => '租户ID。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '2367****', + ], + 'CalloutId' => [ + 'description' => '呼叫编号', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '1122****', + ], + 'MemberId' => [ + 'description' => '会员ID。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '7856876****', + ], + 'ActionId' => [ + 'description' => '客户ID。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '8999****', + ], + 'ServicerName' => [ + 'description' => '客服名称。', + 'type' => 'string', + 'example' => 'XX测试', + ], + 'CalloutName' => [ + 'description' => '呼叫名称。', + 'type' => 'string', + 'example' => '王XX', + ], + 'IsTransfer' => [ + 'description' => '是否转移。', + 'type' => 'string', + 'example' => 'true', + ], + 'MemberName' => [ + 'description' => '会员名称。', + 'type' => 'string', + 'example' => '匿名会员', + ], + 'ServicerId' => [ + 'description' => '坐席ID。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '1332****', + ], + 'ChannelType' => [ + 'description' => '渠道类型。取值：'."\n" + ."\n" + .'- **1**：热线。'."\n" + .'- **2**：在线。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '2', + ], + ], + ], + 'Code' => [ + 'description' => '状态码。', + 'type' => 'string', + 'example' => 'Success', + ], + 'Success' => [ + 'description' => '调用接口是否成功。取值：'."\n" + .'- **true**：成功。'."\n" + .'- **false**：失败。', + 'type' => 'boolean', + 'example' => 'true', + ], + ], + ], + ], + ], + 'errorCodes' => [ + 500 => [ + [ + 'errorMessage' => 'A system error occurred. Please contact the administrator.', + 'errorCode' => 'SystemError', + ], + ], + ], + 'staticInfo' => [ + 'returnType' => 'synchronous', + ], + 'responseDemo' => '[{"type":"json","example":"{\\n \\"Message\\": \\"OK\\",\\n \\"RequestId\\": \\"EE339D98-9BD3-4413-B165\\",\\n \\"Data\\": {\\n \\"TaskId\\": 0,\\n \\"SubTouchId\\": 0,\\n \\"MemberList\\": \\"8900****\\",\\n \\"DepId\\": 0,\\n \\"CaseId\\": 0,\\n \\"ChannelId\\": \\"2377****\\",\\n \\"TouchId\\": 0,\\n \\"BuId\\": 0,\\n \\"CalloutId\\": 0,\\n \\"MemberId\\": 0,\\n \\"ActionId\\": 0,\\n \\"ServicerName\\": \\"XX测试\\",\\n \\"CalloutName\\": \\"王XX\\",\\n \\"IsTransfer\\": \\"true\\",\\n \\"MemberName\\": \\"匿名会员\\",\\n \\"ServicerId\\": 0,\\n \\"ChannelType\\": 2\\n },\\n \\"Code\\": \\"Success\\",\\n \\"Success\\": true\\n}","errorExample":""},{"type":"xml","example":"<GetHotlineCallActionResponse>\\n <Code>Success</Code>\\n <Message>OK</Message>\\n <RequestId>EE339D98-9BD3-4413-B165</RequestId>\\n <Success>true</Success>\\n <Data>\\n <ServicerName>XX测试</ServicerName>\\n <MemberName>匿名会员</MemberName>\\n <ChannelType>2</ChannelType>\\n <CalloutName>王XX</CalloutName>\\n <ChannelId>2377****</ChannelId>\\n <IsTransfer>true</IsTransfer>\\n <MemberList>8900****</MemberList>\\n </Data>\\n</GetHotlineCallActionResponse>","errorExample":""}]', + 'title' => '查询话务动作结果数据', + 'description' => '### QPS限制'."\n" + .'- 单用户调用频率：50次/秒。'."\n" + .'- API频率：100次/秒。'."\n" + ."\n" + .'> 如果多个用户的总调用超过API频率也会触发流控。', + ], + 'RobotCall' => [ + 'methods' => [ + 'post', + 'get', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + ], + 'operationType' => 'readAndWrite', + 'deprecated' => false, + 'systemTags' => [ + 'operationType' => 'none', + 'riskType' => 'none', + 'chargeType' => 'free', + 'autoTest' => true, + 'tenantRelevance' => 'publicInformation', + ], + 'parameters' => [ + [ + 'name' => 'CalledShowNumber', + 'in' => 'query', + 'schema' => [ + 'description' => '呼出主叫号码。在语音服务[真实号管理](https://dyvmsnext.console.aliyun.com/number/list/normal)界面查看。', + 'type' => 'string', + 'required' => true, + 'example' => '132****0849', + ], + ], + [ + 'name' => 'CalledNumber', + 'in' => 'query', + 'schema' => [ + 'description' => '被叫号码。', + 'type' => 'string', + 'required' => true, + 'example' => '131****2204', + ], + ], + [ + 'name' => 'RobotId', + 'in' => 'query', + 'schema' => [ + 'description' => '机器人ID，即话术ID。在[话术管理](https://aiccs.console.aliyun.com/patter/list)界面查看审核通过的话术ID。', + 'type' => 'integer', + 'format' => 'int64', + 'required' => true, + 'maximum' => '9223372036854775807', + 'minimum' => '0', + 'example' => '1000035******', + ], + ], + [ + 'name' => 'OutId', + 'in' => 'query', + 'schema' => [ + 'description' => '预留给调用方使用的 ID，最终会通过回执消息将此 ID 带回给调用方，长度为 1~15 个字节。', + 'type' => 'string', + 'required' => false, + 'example' => '222356****', + ], + ], + [ + 'name' => 'RecordFlag', + 'in' => 'query', + 'schema' => [ + 'description' => '通话过程是否录音。取值：'."\n" + ."\n" + .'- **false**（默认值）：不录音。'."\n" + .'- **true**：录音。'."\n", + 'type' => 'boolean', + 'required' => false, + 'example' => 'true', + ], + ], + [ + 'name' => 'EarlyMediaAsr', + 'in' => 'query', + 'schema' => [ + 'description' => '是否启用号码状态识别标识。取值：'."\n" + ."\n" + .'- **false**（默认值）：不启用。'."\n" + .'- **true**：启用。'."\n" + .'>启用后会记录通话未接听的原因。', + 'type' => 'boolean', + 'required' => false, + 'example' => 'false', + ], + ], + [ + 'name' => 'Params', + 'in' => 'query', + 'schema' => [ + 'description' => '机器人的参数列表。JSON格式。总长度不要超过512个字节。在[话术管理](https://aiccs.console.aliyun.com/patter/list)>**详情**>**输出输入参数**中查看或通过[ListRobotParams](~~2717999~~)接口查看。', + 'type' => 'string', + 'required' => false, + 'example' => '{'."\n" + .' "name": "张三",'."\n" + .' "age": "25"'."\n" + .'}', + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'description' => '返回数据。', + 'type' => 'object', + 'properties' => [ + 'Message' => [ + 'description' => '状态码的描述。', + 'type' => 'string', + 'example' => 'OK', + ], + 'RequestId' => [ + 'description' => '请求ID。', + 'type' => 'string', + 'example' => 'A90E4451-FED7-49D2-87C8-00700A8C4D0D', + ], + 'Data' => [ + 'description' => '此次通话的唯一回执ID，即呼叫唯一ID。', + 'type' => 'string', + 'example' => '1160128*****^10281427*****', + ], + 'Code' => [ + 'description' => '请求状态码。返回OK代表请求成功。', + 'type' => 'string', + 'example' => 'OK', + ], + ], + ], + ], + ], + 'errorCodes' => [ + 400 => [ + [ + 'errorMessage' => 'Insufficient permissions. Please contact the primary account administrator.', + 'errorCode' => 'Permission.NotAuthorized', + ], + [ + 'errorMessage' => 'Parameter error.', + 'errorCode' => 'Parameter.Error', + ], + ], + ], + 'staticInfo' => [ + 'returnType' => 'synchronous', + ], + 'responseDemo' => '[{"type":"json","example":"{\\n \\"Message\\": \\"OK\\",\\n \\"RequestId\\": \\"A90E4451-FED7-49D2-87C8-00700A8C4D0D\\",\\n \\"Data\\": \\"1160128*****^10281427*****\\",\\n \\"Code\\": \\"OK\\"\\n}","errorExample":""},{"type":"xml","example":"<RobotCallResponse>\\n <Message>OK</Message>\\n <RequestId>A90E4451-FED7-49D2-87C8-00700A8C4D0D</RequestId>\\n <Data>116012854210^10281427*****</Data>\\n <Code>OK</Code>\\n</RobotCallResponse>","errorExample":""}]', + 'title' => '智能联络机器人呼出', + 'summary' => '发起智能联络机器人呼出。', + 'description' => '- 在发起智能联络机器人呼出之前，请先确保您在[话术管理](https://aiccs.console.aliyun.com/patter/list)界面已有审核通过的话术；在语音服务[真实号管理](https://dyvmsnext.console.aliyun.com/number/list/normal)界面已有申请成功的真实号码。'."\n" + ."\n" + .'- 呼叫的创建时间可从此接口调用后的**Response Header**中的**date**参数获取。'."\n" + .'> 例如，**date**参数为："date": "Mon, 24 Jun 2024 03:40:31 GMT"，则呼叫的创建时间为："2024-06-24 03:40:31"。'."\n" + ."\n\n" + ."\n\n" + ."\n" + .'### QPS限制'."\n" + .'- 单用户调用频率：不限流。'."\n" + .'- API频率：1000次/秒。'."\n" + ."\n" + .'> 如果多个用户的总调用超过API频率也会触发流控。', + ], + 'ListRobotCallDialog' => [ + 'summary' => '查询智能联络机器人通话记录。', + 'methods' => [ + 'post', + 'get', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + ], + 'operationType' => 'read', + 'deprecated' => false, + 'systemTags' => [ + 'operationType' => 'get', + 'riskType' => 'none', + 'chargeType' => 'free', + 'autoTest' => true, + 'tenantRelevance' => 'publicInformation', + ], + 'parameters' => [ + [ + 'name' => 'CallId', + 'in' => 'query', + 'schema' => [ + 'description' => '呼叫唯一ID。可调用[RobotCall](~~2717996~~)接口，查看返回参数的**Data**获取。', + 'type' => 'string', + 'required' => true, + 'example' => '12516551****^11195613****', + ], + ], + [ + 'name' => 'CreateTime', + 'in' => 'query', + 'schema' => [ + 'description' => '创建时间。格式：YYYY-MM-DD hh:mm:ss，需要精确到时间。可调用[RobotCall](~~2717996~~)接口，查看调用后的**Response Header**中的**date**参数获取。', + 'type' => 'string', + 'required' => true, + 'example' => '2021-05-20 00:00:00', + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'title' => 'Schema of Response', + 'description' => 'Schema of Response', + 'type' => 'object', + 'properties' => [ + 'RequestId' => [ + 'title' => 'Id of the request', + 'description' => '请求ID。', + 'type' => 'string', + 'example' => 'D9CB3933-9FE3-4870-BA8E-2BEE91B69D23', + ], + 'Message' => [ + 'description' => '状态码的描述。', + 'type' => 'string', + 'example' => 'OK', + ], + 'Data' => [ + 'description' => '对话记录。', + 'type' => 'array', + 'items' => [ + 'description' => '对话记录列表。', + 'type' => 'object', + 'properties' => [ + 'Role' => [ + 'description' => '对话内容角色。', + 'type' => 'string', + 'example' => 'robot', + ], + 'Content' => [ + 'description' => '话术内容。', + 'type' => 'string', + 'example' => '我是某某的客服，看您之前在我们家找过工作，做个回访，现在工作怎么样？', + ], + 'NodeType' => [ + 'description' => '节点类型。', + 'type' => 'string', + 'example' => '开场白', + ], + 'Time' => [ + 'description' => '开始时间。时间戳格式，单位：毫秒。', + 'type' => 'string', + 'example' => '1621483557000', + ], + 'Tag' => [ + 'description' => '意图标签。', + 'type' => 'string', + 'example' => '拒绝', + ], + ], + ], + ], + 'Code' => [ + 'description' => '请求状态码。返回OK代表请求成功。', + 'type' => 'string', + 'example' => 'OK', + ], + 'Success' => [ + 'description' => '调用接口是否成功。取值：'."\n" + .'- **true**：成功。'."\n" + .'- **false**：失败。', + 'type' => 'boolean', + 'example' => 'true', + ], + ], + ], + ], + ], + 'errorCodes' => [ + 400 => [ + [ + 'errorMessage' => 'Insufficient permissions. Please contact the Alibaba Cloud account administrator.', + 'errorCode' => 'PermissionInsufficient', + ], + [ + 'errorMessage' => 'The parameter is invalid.', + 'errorCode' => 'ParameterError', + ], + ], + ], + 'staticInfo' => [ + 'returnType' => 'synchronous', + ], + 'responseDemo' => '[{"type":"json","example":"{\\n \\"RequestId\\": \\"D9CB3933-9FE3-4870-BA8E-2BEE91B69D23\\",\\n \\"Message\\": \\"OK\\",\\n \\"Data\\": [\\n {\\n \\"Role\\": \\"robot\\",\\n \\"Content\\": \\"我是某某的客服，看您之前在我们家找过工作，做个回访，现在工作怎么样？\\",\\n \\"NodeType\\": \\"开场白\\",\\n \\"Time\\": \\"1621483557000\\",\\n \\"Tag\\": \\"拒绝\\"\\n }\\n ],\\n \\"Code\\": \\"OK\\",\\n \\"Success\\": true\\n}","errorExample":""},{"type":"xml","example":"<ListRobotCallDialogResponse>\\n <RequestId>D9CB3933-9FE3-4870-BA8E-2BEE91B69D23</RequestId>\\n <Data>\\n <Role>robot</Role>\\n <Content>您好</Content>\\n <NodeType>normal</NodeType>\\n <Time>1621483557000</Time>\\n <Tag>意图标签</Tag>\\n </Data>\\n <Code>OK</Code>\\n <Message>OK</Message>\\n <Success>true</Success>\\n</ListRobotCallDialogResponse>","errorExample":""}]', + 'title' => '查询通话记录', + 'description' => '- 在调用此接口之前，请确保您已使用智能联络机器人发起过呼出任务。'."\n" + ."\n" + .'- 若您还没有使用智能联络机器人发起呼出任务，可以调用[RobotCall](~~2717996~~)接口发起呼出任务。'."\n" + ."\n\n" + .'### QPS限制'."\n" + .'- 单用户调用频率：不限流。'."\n" + .'- API频率：500次/秒。'."\n" + ."\n" + .'> 如果多个用户的总调用超过API频率也会触发流控。', + ], + 'ListAiccsRobot' => [ + 'summary' => '获取机器人话术列表。包含机器人类型、机器人名称、机器人ID、所属业务、行业信息。', + 'methods' => [ + 'post', + 'get', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + ], + 'operationType' => 'read', + 'deprecated' => false, + 'systemTags' => [ + 'operationType' => 'get', + 'riskType' => 'none', + 'chargeType' => 'free', + 'autoTest' => true, + 'tenantRelevance' => 'publicInformation', + ], + 'parameters' => [ + [ + 'name' => 'RobotName', + 'in' => 'query', + 'schema' => [ + 'description' => '机器人名称。在[话术管理](https://aiccs.console.aliyun.com/patter/list)界面查看机器人名称。', + 'type' => 'string', + 'required' => false, + 'example' => '测试机器人', + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'title' => 'Schema of Response', + 'description' => '返回数据。', + 'type' => 'object', + 'properties' => [ + 'RequestId' => [ + 'title' => 'Id of the request', + 'description' => '请求ID。', + 'type' => 'string', + 'example' => 'D9CB3933-9FE3-4870-BA8E-2BEE91B69D23', + ], + 'Message' => [ + 'description' => '状态码描述。', + 'type' => 'string', + 'example' => 'successful', + ], + 'Data' => [ + 'description' => '机器人话术。', + 'type' => 'array', + 'items' => [ + 'description' => '话术列表。', + 'type' => 'object', + 'properties' => [ + 'RobotType' => [ + 'description' => '机器人类型。', + 'type' => 'string', + 'example' => 'CUSTOM', + ], + 'AtSence' => [ + 'description' => '所属业务。', + 'type' => 'string', + 'example' => '新房销售', + ], + 'AtProfession' => [ + 'description' => '所属行业。', + 'type' => 'string', + 'example' => '房地产', + ], + 'RobotName' => [ + 'description' => '机器人名称。', + 'type' => 'string', + 'example' => '测试机器人', + ], + 'Id' => [ + 'description' => '机器人ID。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '12****', + ], + ], + ], + ], + 'Code' => [ + 'description' => '请求状态码。返回OK代表请求成功。', + 'type' => 'string', + 'example' => 'OK', + ], + 'Success' => [ + 'description' => '调用接口是否成功。取值：'."\n" + .'- **true**：成功。'."\n" + .'- **false**：失败。', + 'type' => 'boolean', + 'example' => 'true', + ], + ], + ], + ], + ], + 'errorCodes' => [ + 400 => [ + [ + 'errorMessage' => 'Insufficient permissions. Please contact the Alibaba Cloud account administrator.', + 'errorCode' => 'PermissionInsufficient', + ], + [ + 'errorMessage' => 'The parameter is invalid.', + 'errorCode' => 'ParameterError', + ], + ], + ], + 'staticInfo' => [ + 'returnType' => 'synchronous', + ], + 'responseDemo' => '[{"type":"json","example":"{\\n \\"RequestId\\": \\"D9CB3933-9FE3-4870-BA8E-2BEE91B69D23\\",\\n \\"Message\\": \\"successful\\",\\n \\"Data\\": [\\n {\\n \\"RobotType\\": \\"CUSTOM\\",\\n \\"AtSence\\": \\"新房销售\\",\\n \\"AtProfession\\": \\"房地产\\",\\n \\"RobotName\\": \\"测试机器人\\",\\n \\"Id\\": 0\\n }\\n ],\\n \\"Code\\": \\"OK\\",\\n \\"Success\\": true\\n}","errorExample":""},{"type":"xml","example":"<ListAiccsRobotResponse>\\n <RequestId>D9CB3933-9FE3-4870-BA8E-2BEE91B69D23</RequestId>\\n <Data>\\n <RobotType>CUSTOM</RobotType>\\n <AtSence>新房销售</AtSence>\\n <AtProfession>房地产</AtProfession>\\n <RobotName>机器人</RobotName>\\n <Id>123456</Id>\\n </Data>\\n <Code>OK</Code>\\n <Message>successful</Message>\\n <Success>true</Success>\\n</ListAiccsRobotResponse>","errorExample":""}]', + 'title' => '获取话术列表', + 'description' => '- 在调用此接口之前，请确保您已有审核通过的话术。'."\n" + ."\n" + .'- 若您没有已审核通过的话术，请先在[话术管理](https://aiccs.console.aliyun.com/patter/list)界面添加话术并提交审核。'."\n" + ."\n" + .'### QPS限制'."\n" + .'- 单用户调用频率：不限流。'."\n" + .'- API频率：500次/秒。'."\n" + ."\n" + .'> 如果多个用户的总调用超过API频率也会触发流控。', + ], + 'ListRobotParams' => [ + 'summary' => '根据机器人ID，即话术ID，查询机器人参数列表。', + 'methods' => [ + 'post', + 'get', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + ], + 'operationType' => 'read', + 'deprecated' => false, + 'systemTags' => [ + 'operationType' => 'get', + 'riskType' => 'none', + 'chargeType' => 'free', + 'autoTest' => true, + 'tenantRelevance' => 'publicInformation', + ], + 'parameters' => [ + [ + 'name' => 'RobotId', + 'in' => 'query', + 'schema' => [ + 'description' => '机器人ID，即话术ID。在[话术管理](https://aiccs.console.aliyun.com/patter/list)界面查看或通过[ListAiccsRobot](~~2717998~~)接口获取。', + 'type' => 'integer', + 'format' => 'int64', + 'required' => true, + 'maximum' => '9223372036854775807', + 'minimum' => '0', + 'example' => '12****', + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'title' => 'Schema of Response', + 'description' => '返回数据。', + 'type' => 'object', + 'properties' => [ + 'RequestId' => [ + 'title' => 'Id of the request', + 'description' => '请求ID。', + 'type' => 'string', + 'example' => 'FF67D4D5-4E90-1DF5-BB8F-060BBFAD72DB', + ], + 'Message' => [ + 'description' => '状态码描述。', + 'type' => 'string', + 'example' => 'successful', + ], + 'Data' => [ + 'description' => '参数信息。', + 'type' => 'array', + 'items' => [ + 'description' => '参数列表。', + 'type' => 'object', + 'properties' => [ + 'IsEmpty' => [ + 'description' => '是否必填。取值：'."\n" + ."\n" + .'- 0：非必填。'."\n" + ."\n" + .'- 1：必填。', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '0', + ], + 'ParamCode' => [ + 'description' => '参数ID。', + 'type' => 'string', + 'example' => '1', + ], + 'ParamName' => [ + 'description' => '参数名称。', + 'type' => 'string', + 'example' => '名称', + ], + ], + ], + ], + 'Code' => [ + 'description' => '状态码。返回200表示请求成功。', + 'type' => 'string', + 'example' => '200', + ], + 'Success' => [ + 'description' => '调用接口是否成功。取值：'."\n" + .'- **true**：成功。'."\n" + .'- **false**：失败。', + 'type' => 'boolean', + 'example' => 'true', + ], + ], + ], + ], + ], + 'errorCodes' => [ + 400 => [ + [ + 'errorMessage' => 'Insufficient permissions. Please contact the Alibaba Cloud account administrator.', + 'errorCode' => 'PermissionInsufficient', + ], + [ + 'errorMessage' => 'The parameter is invalid.', + 'errorCode' => 'ParameterError', + ], + ], + ], + 'staticInfo' => [ + 'returnType' => 'synchronous', + ], + 'responseDemo' => '[{"type":"json","example":"{\\n \\"RequestId\\": \\"FF67D4D5-4E90-1DF5-BB8F-060BBFAD72DB\\",\\n \\"Message\\": \\"successful\\",\\n \\"Data\\": [\\n {\\n \\"IsEmpty\\": 0,\\n \\"ParamCode\\": \\"1\\",\\n \\"ParamName\\": \\"名称\\"\\n }\\n ],\\n \\"Code\\": \\"200\\",\\n \\"Success\\": true\\n}","errorExample":""},{"type":"xml","example":"<ListRobotParamsResponse>\\n <RequestId>FF67D4D5-4E90-1DF5-BB8F-060BBFAD72DB</RequestId>\\n <Data>\\n <IsEmpty>0</IsEmpty>\\n <ParamCode>name</ParamCode>\\n <ParamName>名称</ParamName>\\n </Data>\\n <Code>200</Code>\\n <Message>successful</Message>\\n <Success>true</Success>\\n</ListRobotParamsResponse>","errorExample":""}]', + 'title' => '查询机器人参数列表', + 'description' => '- 在调用此接口之前，请确保您已有新增的机器人输入参数。'."\n" + ."\n" + .'- 若您的机器人没有新增输入参数，请在[**话术管理**](https://aiccs.console.aliyun.com/patter/list)>**配置**>**输入输出参数**界面单击新增输入参数。'."\n" + ."\n" + .'### QPS限制'."\n" + .'- 单用户调用频率：不限流。'."\n" + .'- API频率：500次/秒。'."\n" + ."\n" + .'> 如果多个用户的总调用超过API频率也会触发流控。', + ], + 'GetCallSoundRecord' => [ + 'summary' => '根据呼叫创建时间、呼叫唯一ID获取通话录音文件URL，根据URL获取通话录音文件。', + 'methods' => [ + 'post', + 'get', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + ], + 'operationType' => 'read', + 'deprecated' => false, + 'systemTags' => [ + 'operationType' => 'get', + 'riskType' => 'none', + 'chargeType' => 'free', + 'autoTest' => true, + 'tenantRelevance' => 'publicInformation', + ], + 'parameters' => [ + [ + 'name' => 'CreateTime', + 'in' => 'query', + 'schema' => [ + 'description' => '呼叫创建时间。格式：YYYY-MM-DD hh:mm:ss。'."\n" + ."\n\n" + .'可调用[RobotCall](~~2717996~~)接口，查看调用后的**Response Header**中的**date**参数获取。', + 'type' => 'string', + 'required' => true, + 'example' => '2021-10-15 08:56:23', + ], + ], + [ + 'name' => 'CallId', + 'in' => 'query', + 'schema' => [ + 'description' => '呼叫唯一ID。'."\n" + ."\n\n" + .'可调用[RobotCall](~~2717996~~)接口，查看返回参数的**Data**获取。', + 'type' => 'string', + 'required' => true, + 'example' => '125165515022^11195613****', + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'title' => 'Schema of Response', + 'description' => 'Schema of Response', + 'type' => 'object', + 'properties' => [ + 'RequestId' => [ + 'title' => 'Id of the request', + 'description' => '请求ID。', + 'type' => 'string', + 'example' => 'D9CB3933-9FE3-4870-BA8E-2BEE91B69D23', + ], + 'Message' => [ + 'description' => '状态码的描述。', + 'type' => 'string', + 'example' => 'OK', + ], + 'Data' => [ + 'description' => '通话录音文件URL。', + 'type' => 'string', + 'example' => 'http://aliccrec-shvpc.oss-cn-shanghai.aliyuncs.com/accrec_tmp/1001067****.wav', + ], + 'Code' => [ + 'description' => '请求状态码。返回OK代表请求成功。', + 'type' => 'string', + 'example' => 'OK', + ], + 'Success' => [ + 'description' => '调用接口是否成功。取值：'."\n" + .'- **true**：成功。'."\n" + .'- **false**：失败。', + 'type' => 'boolean', + 'example' => 'true', + ], + ], + ], + ], + ], + 'errorCodes' => [ + 400 => [ + [ + 'errorMessage' => 'Insufficient permissions. Please contact the Alibaba Cloud account administrator.', + 'errorCode' => 'PermissionInsufficient', + ], + [ + 'errorMessage' => 'The parameter is invalid.', + 'errorCode' => 'ParameterError', + ], + ], + ], + 'staticInfo' => [ + 'returnType' => 'synchronous', + ], + 'responseDemo' => '[{"type":"json","example":"{\\n \\"RequestId\\": \\"D9CB3933-9FE3-4870-BA8E-2BEE91B69D23\\",\\n \\"Message\\": \\"OK\\",\\n \\"Data\\": \\"http://aliccrec-shvpc.oss-cn-shanghai.aliyuncs.com/accrec_tmp/1001067****.wav\\",\\n \\"Code\\": \\"OK\\",\\n \\"Success\\": true\\n}","errorExample":""},{"type":"xml","example":"<GetCallSoundRecordResponse>\\n <RequestId>String\\tD9CB3933-9FE3-4870-BA8E-2BEE91B69D23</RequestId>\\n <Data>http://aliccrec-shvpc.oss-cn-shanghai.aliyuncs.com/accrec_tmp/1001067****.wav</Data>\\n <Code>OK</Code>\\n <Message>OK</Message>\\n <Success>true</Success>\\n</GetCallSoundRecordResponse>","errorExample":""}]', + 'title' => '获取通话录音文件', + 'description' => '### 前提条件'."\n" + .'调用本接口前，请您确保调用[RobotCall](~~223270~~)接口过程中，已开启通话过程录音，且成功获取录音回执，即录音文件已生成，否则会返回无效的URL链接。'."\n" + ."\n" + .'### 使用说明'."\n" + .'本接口为录音回执的补充接口。当录音回执消息中的URL链接超过有效期后，可以通过本接口获取新的录音地址，默认录音回执URL有效期为三天。'."\n" + ."\n" + .'> 建议您通过录音回执URL直接下载录音内容，进行本地保存，不依赖回执的URL，以解决有效期问题。'."\n" + ."\n" + .'### QPS限制'."\n" + .'- 单用户调用频率：不限流。'."\n" + .'- API频率：500次/秒。'."\n" + ."\n" + .'> 如果多个用户的总调用超过API频率也会触发流控。', + ], + 'ListRobotNode' => [ + 'summary' => '根据机器人ID，即话术ID，获取机器人节点信息列表。', + 'methods' => [ + 'post', + 'get', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + ], + 'operationType' => 'read', + 'deprecated' => false, + 'systemTags' => [ + 'operationType' => 'get', + 'riskType' => 'none', + 'chargeType' => 'free', + 'autoTest' => true, + 'tenantRelevance' => 'publicInformation', + ], + 'parameters' => [ + [ + 'name' => 'RobotId', + 'in' => 'query', + 'schema' => [ + 'description' => '机器人ID，即话术ID。'."\n" + .'您可以在[智能联络中心控制台](https://aiccs.console.aliyun.com/overview)左侧导航栏的<b>智能外呼机器人</b>><b>话术管理</b>中获取。', + 'type' => 'integer', + 'format' => 'int64', + 'required' => true, + 'maximum' => '9223372036854775807', + 'minimum' => '0', + 'example' => '100002674****', + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'title' => 'Schema of Response', + 'description' => '返回数据。', + 'type' => 'object', + 'properties' => [ + 'RequestId' => [ + 'title' => 'Id of the request', + 'description' => '请求ID。', + 'type' => 'string', + 'example' => 'D9CB3933-9FE3-4870-BA8E-2BEE91B69D23', + ], + 'Message' => [ + 'description' => '状态码的描述。', + 'type' => 'string', + 'example' => 'Ok', + ], + 'Data' => [ + 'description' => '机器人节点列表。', + 'type' => 'array', + 'items' => [ + 'description' => '机器人节点列表。', + 'type' => 'object', + 'properties' => [ + 'ProcessName' => [ + 'description' => '流程名称。', + 'type' => 'string', + 'example' => '开场白', + ], + 'ModelName' => [ + 'description' => '模型名称。', + 'type' => 'string', + 'example' => '模型一', + ], + 'IsOutput' => [ + 'description' => '是否输出。取值：'."\n" + ."\n" + .'- **1**：是。'."\n" + .'- **0**：否。', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '1', + ], + 'NodeName' => [ + 'description' => '节点名称。', + 'type' => 'string', + 'example' => '理财', + ], + 'NodeIdentifier' => [ + 'description' => '输出ID。', + 'type' => 'string', + 'example' => '12****', + ], + ], + ], + ], + 'Code' => [ + 'description' => '请求状态码。返回OK代表请求成功。', + 'type' => 'string', + 'example' => 'Ok', + ], + 'Success' => [ + 'description' => '调用接口是否成功。取值：'."\n" + .'- **true**：成功。'."\n" + .'- **false**：失败。', + 'type' => 'boolean', + 'example' => 'true', + ], + ], + ], + ], + ], + 'errorCodes' => [ + 400 => [ + [ + 'errorMessage' => 'Insufficient permissions. Please contact the Alibaba Cloud account administrator.', + 'errorCode' => 'PermissionInsufficient', + ], + [ + 'errorMessage' => 'The parameter is invalid.', + 'errorCode' => 'ParameterError', + ], + ], + ], + 'staticInfo' => [ + 'returnType' => 'synchronous', + ], + 'responseDemo' => '[{"type":"json","example":"{\\n \\"RequestId\\": \\"D9CB3933-9FE3-4870-BA8E-2BEE91B69D23\\",\\n \\"Message\\": \\"Ok\\",\\n \\"Data\\": [\\n {\\n \\"ProcessName\\": \\"开场白\\",\\n \\"ModelName\\": \\"模型一\\",\\n \\"IsOutput\\": 1,\\n \\"NodeName\\": \\"理财\\",\\n \\"NodeIdentifier\\": \\"12****\\"\\n }\\n ],\\n \\"Code\\": \\"Ok\\",\\n \\"Success\\": true\\n}","errorExample":""},{"type":"xml","example":"<ListRobotNodeResponse>\\n <RequestId>D9CB3933-9FE3-4870-BA8E-2BEE91B69D23</RequestId>\\n <Data>\\n <ProcessName>开场白</ProcessName>\\n <ModelName>模型一</ModelName>\\n <NodeName>理财</NodeName>\\n <IsOutput>1</IsOutput>\\n <NodeIdentifier>123456</NodeIdentifier>\\n </Data>\\n <Code>Ok</Code>\\n <Message>Ok</Message>\\n <Success>true</Success>\\n</ListRobotNodeResponse>","errorExample":""}]', + 'title' => '获取机器人节点信息列表', + 'description' => '- 机器人节点信息包括流程名称、模型名称、节点名称、是否输出、输出ID。'."\n" + .'- 调用前，建议您确认机器人ID，即话术ID，请参考[请求参数](#api-detail-35)描述中的指引获取。'."\n" + ."\n" + .'### QPS限制'."\n" + .'- 单用户调用频率：不限流。'."\n" + .'- API频率：500次/秒。'."\n" + ."\n" + .'> 如果多个用户的总调用超过API频率也会触发流控。', + ], + 'CreateTask' => [ + 'summary' => '创建智能联络机器人呼叫任务。', + 'methods' => [ + 'post', + 'get', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + ], + 'operationType' => 'write', + 'deprecated' => false, + 'systemTags' => [ + 'operationType' => 'create', + 'riskType' => 'none', + 'chargeType' => 'free', + 'autoTest' => true, + 'tenantRelevance' => 'publicInformation', + ], + 'parameters' => [ + [ + 'name' => 'TaskName', + 'in' => 'query', + 'schema' => [ + 'description' => '任务名称。支持中文和英文，0～30个字符。', + 'type' => 'string', + 'required' => true, + 'example' => '测试任务', + ], + ], + [ + 'name' => 'RobotId', + 'in' => 'query', + 'schema' => [ + 'description' => '指定机器人ID（话术ID）。表示选择哪个机器人话术发起呼叫。'."\n" + ."\n" + .'您可在控制台的[话术管理](https://aiccs.console.aliyun.com/patter/list)页面，获取话术ID。', + 'type' => 'string', + 'required' => true, + 'example' => '12****', + ], + ], + [ + 'name' => 'Caller', + 'in' => 'query', + 'schema' => [ + 'description' => '外呼主叫号码。'."\n" + ."\n" + .'> 必须是已购买的号码，多个号码用英文逗号（,）隔开。', + 'type' => 'string', + 'required' => true, + 'example' => '0571****5678,0571****5679', + ], + ], + [ + 'name' => 'CallString', + 'in' => 'query', + 'schema' => [ + 'description' => '呼叫字符（被叫信息和参数列表）。取值：'."\n" + ."\n" + .'- **LIST**：`05715678****,05715679****`'."\n" + .'- **JSON**：`{"ParamNames":["name","age"],"CalleeList":[{"Callee":"1810000****","Params":["张三","20"]},{"Callee":"1810001****","Params":["李四","21"]}]}`。其中ParamNames代表参数名称列表；Params代表参数值列表。'."\n" + ."\n" + .'> - 参数名称列表和参数值列表顺序需要对应。 '."\n" + .'- 最多1000个被叫号码。'."\n" + ."\n\n" + ."\n", + 'type' => 'string', + 'required' => false, + 'example' => '{"ParamNames":["name","age"],"CalleeList":[{"Callee":"1810000****","Params":["张三","20"]},{"Callee":"1810001****","Params":["李四","21"]}]}', + ], + ], + [ + 'name' => 'CallStringType', + 'in' => 'query', + 'schema' => [ + 'description' => '呼叫字符串类型。取值：'."\n" + ."\n" + .'- **LIST**'."\n" + .'- **JSON**', + 'type' => 'string', + 'required' => true, + 'example' => 'JSON', + ], + ], + [ + 'name' => 'RetryFlag', + 'in' => 'query', + 'schema' => [ + 'description' => '是否自动重拨。取值：'."\n" + ."\n" + .'- **1**：重拨。'."\n" + .'- **0**：不重拨。', + 'type' => 'integer', + 'format' => 'int32', + 'required' => false, + 'example' => '1', + ], + ], + [ + 'name' => 'RetryCount', + 'in' => 'query', + 'schema' => [ + 'description' => '重拨次数。', + 'type' => 'integer', + 'format' => 'int32', + 'required' => false, + 'example' => '2', + ], + ], + [ + 'name' => 'RetryInterval', + 'in' => 'query', + 'schema' => [ + 'description' => '重拨间隔。单位：分钟，必须大于1。', + 'type' => 'integer', + 'format' => 'int32', + 'required' => false, + 'example' => '2', + ], + ], + [ + 'name' => 'RetryStatusCode', + 'in' => 'query', + 'schema' => [ + 'description' => '需要重拨的通话状态。多个状态使用英文逗号（,）分隔。取值：'."\n" + ."\n" + .'- **200010**：关机。'."\n" + .'- **200011**：停机。'."\n" + .'- **200002**：占线。'."\n" + .'- **200012**：呼损。'."\n" + .'- **200005**：无法接通。'."\n" + .'- **200003**：无应答。', + 'type' => 'string', + 'required' => false, + 'example' => '200010,200011', + ], + ], + [ + 'name' => 'StartNow', + 'in' => 'query', + 'schema' => [ + 'description' => '是否立即启动。'."\n" + .'- **true**：是。'."\n" + .'- **false**：否。', + 'type' => 'boolean', + 'required' => false, + 'example' => '是', + 'default' => 'false', + ], + ], + [ + 'name' => 'WorkTimeList', + 'in' => 'query', + 'schema' => [ + 'description' => '工作时间列表（精确到分钟）。', + 'type' => 'string', + 'required' => true, + 'example' => '10:00-12:00,13:00-14:00', + ], + ], + [ + 'name' => 'WorkDay', + 'in' => 'query', + 'schema' => [ + 'description' => '工作日期。取值：'."\n" + ."\n" + .'- **1**：星期一。'."\n" + .'- **2**：星期二。'."\n" + .'- **3**：星期三。'."\n" + .'- **4**：星期四。'."\n" + .'- **5**：星期五。'."\n" + .'- **6**：星期六。'."\n" + .'- **7**：星期天。'."\n", + 'type' => 'string', + 'required' => true, + 'example' => '1', + ], + ], + [ + 'name' => 'SeatCount', + 'in' => 'query', + 'schema' => [ + 'description' => '并发数量（坐席数量）。', + 'type' => 'string', + 'required' => true, + 'example' => '3', + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'title' => 'Schema of Response', + 'description' => '返回数据。', + 'type' => 'object', + 'properties' => [ + 'RequestId' => [ + 'title' => 'Id of the request', + 'description' => '请求ID。', + 'type' => 'string', + 'example' => 'EE338D98-9BD3-4413-B165', + ], + 'Message' => [ + 'description' => '状态码描述。', + 'type' => 'string', + 'example' => 'OK', + ], + 'Data' => [ + 'description' => '机器人呼叫任务的唯一任务ID。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '12****', + ], + 'Code' => [ + 'description' => '请求状态码。返回OK代表请求成功。', + 'type' => 'string', + 'example' => 'OK', + ], + 'Success' => [ + 'description' => '接口调用是否成功。'."\n" + .'- **true**：成功。'."\n" + .'- **false**：失败。', + 'type' => 'boolean', + 'example' => 'true', + ], + ], + ], + ], + ], + 'errorCodes' => [ + 400 => [ + [ + 'errorMessage' => 'Insufficient permissions. Please contact the Alibaba Cloud account administrator.', + 'errorCode' => 'PermissionInsufficient', + ], + [ + 'errorMessage' => 'The parameter is invalid.', + 'errorCode' => 'ParameterError', + ], + ], + ], + 'staticInfo' => [ + 'returnType' => 'synchronous', + ], + 'responseDemo' => '[{"type":"json","example":"{\\n \\"RequestId\\": \\"EE338D98-9BD3-4413-B165\\",\\n \\"Message\\": \\"OK\\",\\n \\"Data\\": 0,\\n \\"Code\\": \\"OK\\",\\n \\"Success\\": true\\n}","errorExample":""},{"type":"xml","example":"<CreateTaskResponse>\\n <RequestId>EE338D98-9BD3-4413-B165</RequestId>\\n <Data>123456</Data>\\n <Code>OK</Code>\\n <Message>OK</Message>\\n <Success>true</Success>\\n</CreateTaskResponse>","errorExample":""}]', + 'title' => '创建任务', + 'description' => '- 您可以调用此接口创建任务，也可以在**智能联络中心控制台**>**智能外呼机器人（标准版）**>[任务管理](https://aiccs.console.aliyun.com/job/list)>单击**创建任务**进行创建。'."\n" + .'- 调用此接口后，返回参数的**Data**为机器人呼叫任务的唯一任务ID。'."\n" + ."\n" + .'### QPS限制'."\n" + .'- 单用户调用频率：不限流。'."\n" + .'- API频率：500次/秒。'."\n" + ."\n" + .'> 如果多个用户的总调用超过API频率也会触发流控。', + ], + 'AttachTask' => [ + 'summary' => '追加任务明细。', + 'methods' => [ + 'post', + 'get', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + ], + 'operationType' => 'write', + 'deprecated' => false, + 'systemTags' => [ + 'operationType' => 'update', + 'riskType' => 'none', + 'chargeType' => 'free', + 'autoTest' => true, + 'tenantRelevance' => 'publicInformation', + ], + 'parameters' => [ + [ + 'name' => 'TaskId', + 'in' => 'query', + 'schema' => [ + 'description' => '任务ID。在[任务管理](https://aiccs.console.aliyun.com/job/list)界面获取任务ID。', + 'type' => 'integer', + 'format' => 'int64', + 'required' => true, + 'maximum' => '9223372036854775807', + 'minimum' => '0', + 'example' => '12****', + ], + ], + [ + 'name' => 'CallString', + 'in' => 'query', + 'schema' => [ + 'description' => '呼叫字符（被叫信息和参数列表）。取值：'."\n" + ."\n" + .'- **LIST**：话术没有输入变量时，则使用LIST类型参数，只需传入呼叫号码。如：`0571****5678,0571****5679`。'."\n" + .'- **JSON**：话术有输入变量时，则使用JSON类型参数。需要传入变量名称、呼叫号码、变量值。如：`{"ParamNames":["name","age"],"CalleeList":[{"Callee":"181****0000","Params":["张三","20"]},{"Callee":"181****0001","Params":["李四","21"]}]}`。**ParamNames**代表参数名称列表；**Params**代表参数值列表。'."\n" + .'> 话术输入变量在[**话术管理**](https://aiccs.console.aliyun.com/patter/list)>**查看**>**输入输出参数**界面查看', + 'type' => 'string', + 'required' => false, + 'example' => '{'."\n" + .' "ParamNames": ['."\n" + .' "name",'."\n" + .' "age"'."\n" + .' ],'."\n" + .' "CalleeList": ['."\n" + .' {'."\n" + .' "Callee": "181****0000",'."\n" + .' "Params": ['."\n" + .' "张三",'."\n" + .' "20"'."\n" + .' ]'."\n" + .' },'."\n" + .' {'."\n" + .' "Callee": "181****0001",'."\n" + .' "Params": ['."\n" + .' "李四",'."\n" + .' "21"'."\n" + .' ]'."\n" + .' }'."\n" + .' ]'."\n" + .'}', + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'title' => 'Schema of Response', + 'description' => 'Schema of Response', + 'type' => 'object', + 'properties' => [ + 'RequestId' => [ + 'title' => 'Id of the request', + 'description' => '请求ID。', + 'type' => 'string', + 'example' => 'D9CB3933-9FE3-4870-BA8E-2BEE91B69D23', + ], + 'Message' => [ + 'description' => '状态码描述。', + 'type' => 'string', + 'example' => 'OK', + ], + 'Data' => [ + 'description' => '追加成功的数量。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '10', + ], + 'Code' => [ + 'description' => '请求状态码。返回OK代表请求成功。', + 'type' => 'string', + 'example' => 'OK', + ], + 'Success' => [ + 'description' => '接口调用是否成功。取值：'."\n" + .'- **true**：成功。'."\n" + .'- **false**：失败。', + 'type' => 'boolean', + 'example' => 'true', + ], + ], + ], + ], + ], + 'errorCodes' => [ + 400 => [ + [ + 'errorMessage' => 'Insufficient permissions. Please contact the Alibaba Cloud account administrator.', + 'errorCode' => 'PermissionInsufficient', + ], + [ + 'errorMessage' => 'The parameter is invalid.', + 'errorCode' => 'ParameterError', + ], + ], + ], + 'staticInfo' => [ + 'returnType' => 'synchronous', + ], + 'responseDemo' => '[{"type":"json","example":"{\\n \\"RequestId\\": \\"D9CB3933-9FE3-4870-BA8E-2BEE91B69D23\\",\\n \\"Message\\": \\"OK\\",\\n \\"Data\\": 10,\\n \\"Code\\": \\"OK\\",\\n \\"Success\\": true\\n}","errorExample":""},{"type":"xml","example":"<AttachTaskResponse>\\n <RequestId>D9CB3933-9FE3-4870-BA8E-2BEE91B69D23</RequestId>\\n <Data>10</Data>\\n <Code>OK</Code>\\n <Message>OK</Message>\\n <Success>true</Success>\\n</AttachTaskResponse>","errorExample":""}]', + 'title' => '追加明细', + 'description' => '- 您在创建智能联络机器人呼叫任务后，可调用此接口追加任务明细。'."\n" + ."\n" + .'- 在调用此接口之前，请确保您已有创建成功的智能联络机器人呼叫任务。'."\n" + ."\n" + .'- 若您没有已创建成功的智能联络机器人呼叫任务，您可以在[任务管理](https://aiccs.console.aliyun.com/job/list)界面单击创建任务或通过[CreateTask](~~2718003~~)接口创建任务。'."\n" + ."\n" + .'### QPS限制'."\n" + .'- 单用户调用频率：不限流。'."\n" + .'- API频率：500次/秒。'."\n" + ."\n" + .'> 如果多个用户的总调用超过API频率也会触发流控。', + ], + 'StartTask' => [ + 'summary' => '启动已创建成功的智能联络机器人呼叫任务。', + 'methods' => [ + 'post', + 'get', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + ], + 'operationType' => 'write', + 'deprecated' => false, + 'systemTags' => [ + 'operationType' => 'update', + 'riskType' => 'none', + 'chargeType' => 'free', + 'autoTest' => true, + 'tenantRelevance' => 'publicInformation', + ], + 'parameters' => [ + [ + 'name' => 'TaskId', + 'in' => 'query', + 'schema' => [ + 'description' => '机器人呼叫任务的唯一任务ID。在[任务管理](https://aiccs.console.aliyun.com/job/list)页面查看或通过[CreateTask](~~223556~~)接口获取。', + 'type' => 'integer', + 'format' => 'int64', + 'required' => true, + 'example' => '12****', + ], + ], + [ + 'name' => 'StartNow', + 'in' => 'query', + 'schema' => [ + 'description' => '是否立即启动。取值：'."\n" + .'- **true**：是。'."\n" + .'- **false**：否。代表不启动任务。', + 'type' => 'boolean', + 'required' => false, + 'example' => 'true', + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'title' => 'Schema of Response', + 'description' => '返回数据。', + 'type' => 'object', + 'properties' => [ + 'RequestId' => [ + 'title' => 'Id of the request', + 'description' => '请求ID。', + 'type' => 'string', + 'example' => 'D9CB3933-9FE3-4870-BA8E-2BEE91B69D23', + ], + 'Message' => [ + 'description' => '状态码描述。', + 'type' => 'string', + 'example' => 'OK', + ], + 'Data' => [ + 'description' => '是否成功。取值：'."\n" + .'- **true**：成功。'."\n" + .'- **false**：失败。', + 'type' => 'boolean', + 'example' => 'true', + ], + 'Code' => [ + 'description' => '请求状态码。返回OK代表请求成功。', + 'type' => 'string', + 'example' => 'OK', + ], + 'Success' => [ + 'description' => '接口调用是否成功。取值：'."\n" + .'- **true**：成功。'."\n" + .'- **false**：失败。', + 'type' => 'boolean', + 'example' => 'true', + ], + ], + ], + ], + ], + 'errorCodes' => [ + 400 => [ + [ + 'errorMessage' => 'Insufficient permissions. Please contact the Alibaba Cloud account administrator.', + 'errorCode' => 'PermissionInsufficient', + ], + [ + 'errorMessage' => 'The parameter is invalid.', + 'errorCode' => 'ParameterError', + ], + ], + ], + 'staticInfo' => [ + 'returnType' => 'synchronous', + ], + 'responseDemo' => '[{"type":"json","example":"{\\n \\"RequestId\\": \\"D9CB3933-9FE3-4870-BA8E-2BEE91B69D23\\",\\n \\"Message\\": \\"OK\\",\\n \\"Data\\": true,\\n \\"Code\\": \\"OK\\",\\n \\"Success\\": true\\n}","errorExample":""},{"type":"xml","example":"<StartTaskResponse>\\n <RequestId>D9CB3933-9FE3-4870-BA8E-2BEE91B69D23</RequestId>\\n <Data>true</Data>\\n <Code>OK</Code>\\n <Message>OK</Message>\\n <Success>true</Success>\\n</StartTaskResponse>","errorExample":""}]', + 'title' => '启动任务', + 'description' => '- 您可调用此接口启动已创建成功的智能联络机器人呼叫任务，也可在[任务管理](https://aiccs.console.aliyun.com/job/list)界面手动启动任务。'."\n" + ."\n" + .'- 在调用此接口之前，请确保您已有创建成功的智能联络机器人呼叫任务。'."\n" + ."\n" + .'- 若您没有已创建成功的智能联络机器人呼出任务，可在[任务管理](https://aiccs.console.aliyun.com/job/list)界面单击创建任务或通过[CreateTask](~~2718003~~)接口创建任务。'."\n" + ."\n\n" + ."\n" + .'### QPS限制'."\n" + .'- 单用户调用频率：不限流。'."\n" + .'- API频率：500次/秒。'."\n" + ."\n" + .'> 如果多个用户的总调用超过API频率也会触发流控。', + ], + 'StopTask' => [ + 'summary' => '暂停已成功启动的智能联络机器人呼叫任务。', + 'methods' => [ + 'post', + 'get', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + ], + 'operationType' => 'write', + 'deprecated' => false, + 'systemTags' => [ + 'operationType' => 'update', + 'riskType' => 'none', + 'chargeType' => 'free', + 'autoTest' => true, + 'tenantRelevance' => 'publicInformation', + ], + 'parameters' => [ + [ + 'name' => 'TaskId', + 'in' => 'query', + 'schema' => [ + 'description' => '机器人呼叫任务的唯一任务ID。在[任务管理](https://aiccs.console.aliyun.com/job/list)页面查看或通过[CreateTask](~~223556~~)接口获取。', + 'type' => 'integer', + 'format' => 'int64', + 'required' => true, + 'example' => '12****', + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'title' => 'Schema of Response', + 'description' => 'Schema of Response', + 'type' => 'object', + 'properties' => [ + 'RequestId' => [ + 'title' => 'Id of the request', + 'description' => '请求ID。', + 'type' => 'string', + 'example' => 'D9CB3933-9FE3-4870-BA8E-2BEE91B69D23', + ], + 'Message' => [ + 'description' => '状态码描述。', + 'type' => 'string', + 'example' => 'OK', + ], + 'Data' => [ + 'description' => '是否成功。取值：'."\n" + .'- **true**：成功。'."\n" + .'- **false**：失败。', + 'type' => 'boolean', + 'example' => 'true', + ], + 'Code' => [ + 'description' => '请求状态码。返回OK代表请求成功。', + 'type' => 'string', + 'example' => 'OK', + ], + 'Success' => [ + 'description' => '接口调用是否成功。取值：'."\n" + .'- **true**：成功。'."\n" + .'- **false**：失败。', + 'type' => 'boolean', + 'example' => 'true', + ], + ], + ], + ], + ], + 'errorCodes' => [ + 400 => [ + [ + 'errorMessage' => 'Insufficient permissions. Please contact the Alibaba Cloud account administrator.', + 'errorCode' => 'PermissionInsufficient', + ], + [ + 'errorMessage' => 'The parameter is invalid.', + 'errorCode' => 'ParameterError', + ], + ], + ], + 'staticInfo' => [ + 'returnType' => 'synchronous', + ], + 'responseDemo' => '[{"type":"json","example":"{\\n \\"RequestId\\": \\"D9CB3933-9FE3-4870-BA8E-2BEE91B69D23\\",\\n \\"Message\\": \\"OK\\",\\n \\"Data\\": true,\\n \\"Code\\": \\"OK\\",\\n \\"Success\\": true\\n}","errorExample":""},{"type":"xml","example":"<StopTaskResponse>\\n <RequestId>D9CB3933-9FE3-4870-BA8E-2BEE91B69D23</RequestId>\\n <Data>true</Data>\\n <Code>Ok</Code>\\n <Message>OK</Message>\\n <Success>true</Success>\\n</StopTaskResponse>","errorExample":""}]', + 'title' => '暂停任务', + 'description' => '- 你可通过此接口暂停已成功启动的智能联络机器人呼叫任务，也可在[任务管理](https://aiccs.console.aliyun.com/job/list)界面手动暂停任务。'."\n" + ."\n" + .'- 在调用此接口之前，请确保您已有成功启动的智能联络机器人呼叫任务。'."\n" + ."\n" + .'- 若您没有已成功启动的智能联络机器人呼叫任务，请在[任务管理](https://aiccs.console.aliyun.com/job/list)界面点击启动或通过[StartTask](~~2718005~~)接口启动任务。'."\n" + ."\n\n" + .'### QPS限制'."\n" + .'- 单用户调用频率：不限流。'."\n" + .'- API频率：500次/秒。'."\n" + ."\n" + .'> 如果多个用户的总调用超过API频率也会触发流控。', + ], + 'CancelTask' => [ + 'summary' => '取消智能联络机器人呼叫任务。', + 'methods' => [ + 'post', + 'get', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + ], + 'operationType' => 'write', + 'deprecated' => false, + 'systemTags' => [ + 'operationType' => 'none', + 'riskType' => 'none', + 'chargeType' => 'free', + 'autoTest' => true, + 'tenantRelevance' => 'publicInformation', + ], + 'parameters' => [ + [ + 'name' => 'TaskId', + 'in' => 'query', + 'schema' => [ + 'description' => '机器人呼叫任务的唯一任务ID。在[任务管理](https://aiccs.console.aliyun.com/job/list)界面查看或通过[CreateTask](~~223556~~)接口获取。', + 'type' => 'integer', + 'format' => 'int64', + 'required' => true, + 'example' => '12****', + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'title' => 'Schema of Response', + 'description' => '返回数据。', + 'type' => 'object', + 'properties' => [ + 'RequestId' => [ + 'title' => 'Id of the request', + 'description' => '请求ID。', + 'type' => 'string', + 'example' => 'D9CB3933-9FE3-4870-BA8E-2BEE91B69D23', + ], + 'Message' => [ + 'description' => '状态码描述。', + 'type' => 'string', + 'example' => 'OK', + ], + 'Data' => [ + 'description' => '是否成功。取值：'."\n" + .'- **true**：成功。'."\n" + .'- **false**：失败。', + 'type' => 'boolean', + 'example' => 'true', + ], + 'Code' => [ + 'description' => '请求状态码。返回OK代表请求成功。', + 'type' => 'string', + 'example' => 'OK', + ], + 'Success' => [ + 'description' => '接口是否调用成功。取值：'."\n" + .'- **true**：成功。'."\n" + .'- **false**：失败。', + 'type' => 'boolean', + 'example' => 'true', + ], + ], + ], + ], + ], + 'errorCodes' => [ + 400 => [ + [ + 'errorMessage' => 'Insufficient permissions. Please contact the Alibaba Cloud account administrator.', + 'errorCode' => 'PermissionInsufficient', + ], + [ + 'errorMessage' => 'The parameter is invalid.', + 'errorCode' => 'ParameterError', + ], + ], + ], + 'staticInfo' => [ + 'returnType' => 'synchronous', + ], + 'responseDemo' => '[{"type":"json","example":"{\\n \\"RequestId\\": \\"D9CB3933-9FE3-4870-BA8E-2BEE91B69D23\\",\\n \\"Message\\": \\"OK\\",\\n \\"Data\\": true,\\n \\"Code\\": \\"OK\\",\\n \\"Success\\": true\\n}","errorExample":""},{"type":"xml","example":"<CancelTaskResponse>\\n <RequestId>D9CB3933-9FE3-4870-BA8E-2BEE91B69D23</RequestId>\\n <Data>true</Data>\\n <Code>OK</Code>\\n <Message>Ok</Message>\\n <Success>true</Success>\\n</CancelTaskResponse>","errorExample":""}]', + 'title' => '取消任务', + 'description' => '- 您可调用此接口取消智能联络机器人呼叫任务，也可在[任务管理](https://aiccs.console.aliyun.com/job/list)界面手动取消任务。'."\n" + ."\n" + .'- 智能联络机器人呼叫任务被取消后，将无法再次启动，请谨慎操作。'."\n" + ."\n" + .'- 若您想暂停任务之后再次开启任务，可以在[任务管理](https://aiccs.console.aliyun.com/job/list)界面手动暂停任务或通过[StopTask](~~2718006~~)接口暂停任务。'."\n" + ."\n\n" + .'### QPS限制'."\n" + .'- 单用户调用频率：不限流。'."\n" + .'- API频率：500次/秒。'."\n" + ."\n" + .'> 如果多个用户的总调用超过API频率也会触发流控。', + ], + 'ListTask' => [ + 'summary' => '分页查询智能联络机器人呼叫任务列表。包含任务总数、任务信息。', + 'methods' => [ + 'post', + 'get', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + ], + 'operationType' => 'read', + 'deprecated' => false, + 'systemTags' => [ + 'operationType' => 'get', + 'riskType' => 'none', + 'chargeType' => 'free', + 'autoTest' => true, + 'tenantRelevance' => 'publicInformation', + ], + 'parameters' => [ + [ + 'name' => 'TaskName', + 'in' => 'query', + 'schema' => [ + 'description' => '任务名称。在[任务管理](https://aiccs.console.aliyun.com/job/list)界面查看已创建的任务名称。', + 'type' => 'string', + 'required' => false, + 'maximum' => '9223372036854775807', + 'minimum' => '0', + 'example' => '任务测试', + ], + ], + [ + 'name' => 'PageNo', + 'in' => 'query', + 'schema' => [ + 'description' => '当前页。取值大于**0**，默认值：**1**。', + 'type' => 'integer', + 'format' => 'int32', + 'required' => false, + 'example' => '1', + ], + ], + [ + 'name' => 'PageSize', + 'in' => 'query', + 'schema' => [ + 'description' => '每页数量。取值大于**0**，默认值：**20**。', + 'type' => 'integer', + 'format' => 'int32', + 'required' => false, + 'example' => '20', + ], + ], + [ + 'name' => 'Status', + 'in' => 'query', + 'schema' => [ + 'description' => '任务状态。取值：'."\n" + ."\n" + .'- **INIT**：未开始。'."\n" + .'- **RELEASE**：解析中。'."\n" + .'- **RUNNING**：执行中。'."\n" + .'- **STOP**：手动暂停。'."\n" + .'- **SYSTEM_STOP**：系统暂停。'."\n" + .'- **READY**：待执行。'."\n" + .'- **CANCEL**：手动终止。'."\n" + .'- **SYSTEM_CANCEL**：系统终止。'."\n" + .'- **DONE**：已完成。', + 'type' => 'string', + 'required' => false, + 'example' => 'STOP', + ], + ], + [ + 'name' => 'TaskId', + 'in' => 'query', + 'schema' => [ + 'description' => '机器人呼叫任务的唯一任务ID。在[任务管理](https://aiccs.console.aliyun.com/job/list)界面查看或通过[CreateTask](~~223556~~)接口获取。', + 'type' => 'integer', + 'format' => 'int64', + 'required' => false, + 'example' => '12****', + ], + ], + [ + 'name' => 'RobotName', + 'in' => 'query', + 'schema' => [ + 'description' => '机器人名称。即为话术名称，在[话术管理](https://aiccs.console.aliyun.com/patter/list)界面查看已经通过审核的话术名称。', + 'type' => 'string', + 'required' => false, + 'example' => '机器人', + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'title' => 'Schema of Response', + 'description' => 'Schema of Response', + 'type' => 'object', + 'properties' => [ + 'RequestId' => [ + 'title' => 'Id of the request', + 'description' => '请求ID。', + 'type' => 'string', + 'example' => 'D9CB3933-9FE3-4870-BA8E-2BEE91B69D23', + ], + 'Message' => [ + 'description' => '状态码描述。', + 'type' => 'string', + 'example' => 'OK', + ], + 'Data' => [ + 'description' => '任务数据列表。', + 'type' => 'object', + 'properties' => [ + 'PageSize' => [ + 'description' => '每页个数。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '20', + ], + 'Total' => [ + 'description' => '任务总数。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '50', + ], + 'PageNo' => [ + 'description' => '当前页码。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '1', + ], + 'Record' => [ + 'description' => '任务信息列表。', + 'type' => 'array', + 'items' => [ + 'description' => '任务信息。', + 'type' => 'object', + 'properties' => [ + 'Status' => [ + 'description' => '任务状态。', + 'type' => 'string', + 'example' => 'RELEASE', + ], + 'GmtCreate' => [ + 'description' => '任务创建时间。时间戳格式，单位：毫秒。', + 'type' => 'string', + 'example' => '1618477232000', + ], + 'TotalCount' => [ + 'description' => '处理通话总数。', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '1', + ], + 'FireTime' => [ + 'description' => '任务启动时间。时间戳格式，单位：毫秒。', + 'type' => 'string', + 'example' => '1618477232000', + ], + 'TaskName' => [ + 'description' => '任务名称。', + 'type' => 'string', + 'example' => '测试任务', + ], + 'RobotId' => [ + 'description' => '指定机器人ID。即为话术ID。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '12****', + ], + 'RobotName' => [ + 'description' => '机器人名称。', + 'type' => 'string', + 'example' => '机器人', + ], + 'Id' => [ + 'description' => '机器人呼叫任务的唯一任务ID。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '12****', + ], + 'CompleteCount' => [ + 'description' => '完成通话个数。', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '1', + ], + ], + ], + ], + ], + ], + 'Code' => [ + 'description' => '请求状态码。返回OK代表请求成功。', + 'type' => 'string', + 'example' => 'OK', + ], + 'Success' => [ + 'description' => '调用接口是否成功。取值：'."\n" + .'- **true**：成功。'."\n" + .'- **false**：失败。', + 'type' => 'boolean', + 'example' => 'true', + ], + ], + ], + ], + ], + 'errorCodes' => [ + 400 => [ + [ + 'errorMessage' => 'Insufficient permissions. Please contact the Alibaba Cloud account administrator.', + 'errorCode' => 'PermissionInsufficient', + ], + [ + 'errorMessage' => 'The parameter is invalid.', + 'errorCode' => 'ParameterError', + ], + ], + ], + 'staticInfo' => [ + 'returnType' => 'synchronous', + ], + 'responseDemo' => '[{"type":"json","example":"{\\n \\"RequestId\\": \\"D9CB3933-9FE3-4870-BA8E-2BEE91B69D23\\",\\n \\"Message\\": \\"OK\\",\\n \\"Data\\": {\\n \\"PageSize\\": 20,\\n \\"Total\\": 50,\\n \\"PageNo\\": 1,\\n \\"Record\\": [\\n {\\n \\"Status\\": \\"RELEASE\\",\\n \\"GmtCreate\\": \\"1618477232000\\",\\n \\"TotalCount\\": 1,\\n \\"FireTime\\": \\"1618477232000\\",\\n \\"TaskName\\": \\"测试任务\\",\\n \\"RobotId\\": 0,\\n \\"RobotName\\": \\"机器人\\",\\n \\"Id\\": 0,\\n \\"CompleteCount\\": 1\\n }\\n ]\\n },\\n \\"Code\\": \\"OK\\",\\n \\"Success\\": true\\n}","errorExample":""},{"type":"xml","example":"<ListTaskResponse>\\n <RequestId>D9CB3933-9FE3-4870-BA8E-2BEE91B69D23</RequestId>\\n <Data>\\n <PageNo>1</PageNo>\\n <PageSize>20</PageSize>\\n <Total>50</Total>\\n <Record>\\n <Status>RELEASE</Status>\\n <GmtCreate>1618477232000</GmtCreate>\\n <TotalCount>1</TotalCount>\\n <FireTime>1618477232000</FireTime>\\n <TaskName>测试任务</TaskName>\\n <RobotId>123456</RobotId>\\n <RobotName>机器人</RobotName>\\n <Id>123456</Id>\\n <CompleteCount>1</CompleteCount>\\n </Record>\\n </Data>\\n <Code>OK</Code>\\n <Message>OK</Message>\\n <Success>true</Success>\\n</ListTaskResponse>","errorExample":""}]', + 'title' => '获取任务列表', + 'description' => '- 您可以通过此接口获取智能联络机器人呼叫任务列表，也可以在[任务管理](https://aiccs.console.aliyun.com/job/list)界面获取任务列表。'."\n" + ."\n" + .'- 若您没有已创建的智能联络机器人呼叫任务，可以在[任务管理](https://aiccs.console.aliyun.com/job/list)界面单击创建任务或通过[CreateTask](~~2718003~~)接口创建任务。'."\n" + ."\n" + .'- 此接口的非必填参数为智能联络机器人呼叫任务列表的筛选条件，若不填写，则查询全部任务列表。'."\n" + ."\n" + .'### QPS限制'."\n" + .'- 单用户调用频率：不限流。'."\n" + .'- API频率：500次/秒。'."\n" + ."\n" + .'> 如果多个用户的总调用超过API频率也会触发流控。', + ], + 'ListTaskDetail' => [ + 'summary' => '获取智能联络机器人呼叫任务明细信息。', + 'methods' => [ + 'post', + 'get', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + ], + 'operationType' => 'read', + 'deprecated' => false, + 'systemTags' => [ + 'operationType' => 'get', + 'riskType' => 'none', + 'chargeType' => 'free', + 'autoTest' => true, + 'tenantRelevance' => 'publicInformation', + ], + 'parameters' => [ + [ + 'name' => 'StatusCode', + 'in' => 'query', + 'schema' => [ + 'description' => '呼叫状态码。在语音服务[呼叫状态码](~~112804~~)中查看。', + 'type' => 'string', + 'required' => false, + 'maximum' => '9223372036854775807', + 'minimum' => '0', + 'example' => '200100', + ], + ], + [ + 'name' => 'Status', + 'in' => 'query', + 'schema' => [ + 'description' => '明细状态。取值：'."\n" + ."\n" + .'- **SUCCESS**：外呼成功。'."\n" + .'- **FAIL**：外呼失败。'."\n" + .'- **INIT**：未外呼。', + 'type' => 'string', + 'required' => false, + 'maximum' => '9223372036854775807', + 'minimum' => '0', + 'example' => 'SUCCESS', + ], + ], + [ + 'name' => 'PageNo', + 'in' => 'query', + 'schema' => [ + 'description' => '当前页。取值大于**0**，默认值：**1**。', + 'type' => 'integer', + 'format' => 'int32', + 'required' => false, + 'example' => '1', + ], + ], + [ + 'name' => 'PageSize', + 'in' => 'query', + 'schema' => [ + 'description' => '每页大小。取值大于**0**，默认值：**20**。', + 'type' => 'integer', + 'format' => 'int32', + 'required' => false, + 'example' => '20', + ], + ], + [ + 'name' => 'Called', + 'in' => 'query', + 'schema' => [ + 'description' => '被叫号码。在[**任务管理**](https://aiccs.console.aliyun.com/job/list)>**详情**界面查看被叫号码。', + 'type' => 'string', + 'required' => false, + 'example' => '186****0000', + ], + ], + [ + 'name' => 'TaskId', + 'in' => 'query', + 'schema' => [ + 'description' => '任务ID。在[任务管理](https://aiccs.console.aliyun.com/job/list)页面查看任务ID或通过[ListTask](~~2718008~~)接口获取任务ID。', + 'type' => 'integer', + 'format' => 'int64', + 'required' => true, + 'maximum' => '9223372036854775807', + 'minimum' => '0', + 'example' => '12****', + ], + ], + [ + 'name' => 'Id', + 'in' => 'query', + 'schema' => [ + 'description' => '明细ID。在[**任务管理**](https://aiccs.console.aliyun.com/job/list)>**详情**界面查看明细ID。', + 'type' => 'integer', + 'format' => 'int64', + 'required' => false, + 'example' => '12****', + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'title' => 'Schema of Response', + 'description' => '返回数据。', + 'type' => 'object', + 'properties' => [ + 'RequestId' => [ + 'title' => 'Id of the request', + 'description' => '请求ID。', + 'type' => 'string', + 'example' => 'D9CB3933-9FE3-4870-BA8E-2BEE91B69D23', + ], + 'Message' => [ + 'description' => '状态码描述。', + 'type' => 'string', + 'example' => 'OK', + ], + 'Data' => [ + 'description' => '任务详细信息。', + 'type' => 'object', + 'properties' => [ + 'PageSize' => [ + 'description' => '当前页码。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '1', + ], + 'Total' => [ + 'description' => '任务总数。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '50', + ], + 'PageNo' => [ + 'description' => '每页个数。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '20', + ], + 'Record' => [ + 'description' => '任务信息列表。', + 'type' => 'array', + 'items' => [ + 'description' => '任务信息。', + 'type' => 'object', + 'properties' => [ + 'Status' => [ + 'description' => '明细状态。', + 'type' => 'string', + 'example' => 'SUCCESS', + ], + 'Called' => [ + 'description' => '被叫号码。', + 'type' => 'string', + 'example' => '186****0000', + ], + 'EndTime' => [ + 'description' => '结束时间。', + 'type' => 'string', + 'example' => '2021-05-20 00:03:00', + ], + 'StartTime' => [ + 'description' => '开始时间。', + 'type' => 'string', + 'example' => '2021-05-20 00:00:00', + ], + 'Duration' => [ + 'description' => '通话时长。单位：秒。', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '30', + ], + 'StatusCode' => [ + 'description' => '呼叫状态码。', + 'type' => 'string', + 'example' => '200100', + ], + 'StatusCodeDesc' => [ + 'description' => '呼叫状态码描述。', + 'type' => 'string', + 'example' => '呼叫成功', + ], + 'Direction' => [ + 'description' => '挂断方向。取值：'."\n" + ."\n" + .'- **用户**。'."\n" + .'- **机器**。', + 'type' => 'string', + 'example' => '用户', + ], + 'RetryCurTimes' => [ + 'description' => '当前重试次数。', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '1', + ], + 'Caller' => [ + 'description' => '主叫号码。', + 'type' => 'string', + 'example' => '136****0000', + ], + 'Id' => [ + 'description' => '明细ID。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '12****', + ], + 'RetryTimes' => [ + 'description' => '重试次数。', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '1', + ], + 'Tags' => [ + 'description' => '意图标签。', + 'type' => 'string', + 'example' => '肯定', + ], + ], + ], + ], + ], + ], + 'Code' => [ + 'description' => '请求状态码。返回OK代表请求成功。', + 'type' => 'string', + 'example' => 'OK', + ], + 'Success' => [ + 'description' => '调用接口是否成功。取值：'."\n" + .'- **true**：成功。'."\n" + .'- **false**：失败。', + 'type' => 'boolean', + 'example' => 'true', + ], + ], + ], + ], + ], + 'errorCodes' => [ + 400 => [ + [ + 'errorMessage' => 'Insufficient permissions. Please contact the Alibaba Cloud account administrator.', + 'errorCode' => 'PermissionInsufficient', + ], + [ + 'errorMessage' => 'The parameter is invalid.', + 'errorCode' => 'ParameterError', + ], + ], + ], + 'staticInfo' => [ + 'returnType' => 'synchronous', + ], + 'responseDemo' => '[{"type":"json","example":"{\\n \\"RequestId\\": \\"D9CB3933-9FE3-4870-BA8E-2BEE91B69D23\\",\\n \\"Message\\": \\"OK\\",\\n \\"Data\\": {\\n \\"PageSize\\": 1,\\n \\"Total\\": 50,\\n \\"PageNo\\": 20,\\n \\"Record\\": [\\n {\\n \\"Status\\": \\"SUCCESS\\",\\n \\"Called\\": \\"186****0000\\",\\n \\"EndTime\\": \\"2021-05-20 00:03:00\\",\\n \\"StartTime\\": \\"2021-05-20 00:00:00\\",\\n \\"Duration\\": 30,\\n \\"StatusCode\\": \\"200100\\",\\n \\"StatusCodeDesc\\": \\"呼叫成功\\",\\n \\"Direction\\": \\"用户\\",\\n \\"RetryCurTimes\\": 1,\\n \\"Caller\\": \\"136****0000\\",\\n \\"Id\\": 0,\\n \\"RetryTimes\\": 1,\\n \\"Tags\\": \\"肯定\\"\\n }\\n ]\\n },\\n \\"Code\\": \\"OK\\",\\n \\"Success\\": true\\n}","errorExample":""},{"type":"xml","example":"<ListTaskDetailResponse>\\n <RequestId>D9CB3933-9FE3-4870-BA8E-2BEE91B69D23</RequestId>\\n <Data>\\n <PageNo>20</PageNo>\\n <PageSize>1</PageSize>\\n <Total>50</Total>\\n <Record>\\n <Status>SUCCESS</Status>\\n <RetryCurTimes>1</RetryCurTimes>\\n <Called>186****0000</Called>\\n <Caller>136****0000</Caller>\\n <Duration>30</Duration>\\n <Id>123456</Id>\\n <StatusCode>00001</StatusCode>\\n <StatusCodeDesc>呼叫成功</StatusCodeDesc>\\n <RetryTimes>1</RetryTimes>\\n <StartTime>2021-05-20 00:00:00</StartTime>\\n <EndTime>2021-05-20 00:03:00</EndTime>\\n <Direction>用户</Direction>\\n <Tags>标签</Tags>\\n </Record>\\n </Data>\\n <Code>OK</Code>\\n <Message>Ok</Message>\\n <Success>true</Success>\\n</ListTaskDetailResponse>","errorExample":""}]', + 'title' => '获取任务明细信息', + 'description' => '- 您可调用此接口获取智能联络机器人呼叫任务明细信息，也可在[**任务管理**](https://aiccs.console.aliyun.com/job/list)>**详情**界面查看智能联络机器人呼叫任务明细信息。'."\n" + ."\n" + .'- 在调用此接口前，请确保您创建成功的智能联络机器人已成功启动任务。'."\n" + ."\n" + .'- 若您没有已创建成功的智能联络机器人呼叫任务，可以在[任务管理](https://aiccs.console.aliyun.com/job/list)界面创建并启动任务或通过[CreateTask](~~2718003~~)、[StartTask](~~2718005~~)接口创建并启动任务。'."\n" + ."\n" + .'- 此接口中的非必填参数为智能联络机器人呼叫任务明细信息的筛选条件，若不填写，则查询全部任务明细信息。'."\n" + ."\n" + .'### QPS限制'."\n" + .'- 单用户调用频率：不限流。'."\n" + .'- API频率：500次/秒。'."\n" + ."\n" + .'> 如果多个用户的总调用超过API频率也会触发流控。', + ], + 'ListDialog' => [ + 'summary' => '查询智能联络机器人对话记录。', + 'methods' => [ + 'post', + 'get', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + ], + 'operationType' => 'read', + 'deprecated' => false, + 'systemTags' => [ + 'operationType' => 'get', + 'riskType' => 'none', + 'chargeType' => 'free', + 'autoTest' => true, + 'tenantRelevance' => 'publicInformation', + ], + 'parameters' => [ + [ + 'name' => 'TaskId', + 'in' => 'query', + 'schema' => [ + 'description' => '机器人呼叫任务的唯一任务ID。在[任务管理](https://aiccs.console.aliyun.com/job/list)界面查看或通过[CreateTask](~~223556~~)接口获取。', + 'type' => 'integer', + 'format' => 'int64', + 'required' => true, + 'maximum' => '9223372036854775807', + 'minimum' => '0', + 'example' => '12****', + ], + ], + [ + 'name' => 'Called', + 'in' => 'query', + 'schema' => [ + 'description' => '被叫号码。在[**任务管理**](https://aiccs.console.aliyun.com/job/list)>**详情**界面查看被叫号码或通过[ListTaskDetail](~~2718009~~)接口获取被叫号码，接口返回的参数**Called**即为被叫号码。', + 'type' => 'string', + 'required' => true, + 'example' => '130****0000', + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'title' => 'Schema of Response', + 'description' => '返回数据。', + 'type' => 'object', + 'properties' => [ + 'RequestId' => [ + 'title' => 'Id of the request', + 'description' => '请求ID。', + 'type' => 'string', + 'example' => 'D9CB3933-9FE3-4870-BA8E-2BEE91B69D23', + ], + 'Message' => [ + 'description' => '状态码描述。', + 'type' => 'string', + 'example' => 'OK', + ], + 'Data' => [ + 'description' => '通话交互内容。', + 'type' => 'array', + 'items' => [ + 'description' => '通话交互内容列表。', + 'type' => 'object', + 'properties' => [ + 'Role' => [ + 'description' => '说话的角色。取值：'."\n" + ."\n" + .'- robot：机器人。'."\n" + ."\n" + .'- user：用户。', + 'type' => 'string', + 'example' => 'robot', + ], + 'Content' => [ + 'description' => '话术内容。', + 'type' => 'string', + 'example' => '您好', + ], + 'NodeType' => [ + 'description' => '节点类型。', + 'type' => 'string', + 'example' => 'normal', + ], + 'Time' => [ + 'description' => '开始时间。时间戳格式，单位：毫秒。', + 'type' => 'string', + 'example' => '1619763900718', + ], + 'Tag' => [ + 'description' => '意图标签。', + 'type' => 'string', + 'example' => '肯定', + ], + ], + ], + ], + 'Code' => [ + 'description' => '请求状态码。返回OK代表请求成功。', + 'type' => 'string', + 'example' => 'OK', + ], + 'Success' => [ + 'description' => '调用接口是否成功。取值：'."\n" + .'- **true**：成功。'."\n" + .'- **false**：失败。', + 'type' => 'boolean', + 'example' => 'true', + ], + ], + ], + ], + ], + 'errorCodes' => [ + 400 => [ + [ + 'errorMessage' => 'Insufficient permissions. Please contact the Alibaba Cloud account administrator.', + 'errorCode' => 'PermissionInsufficient', + ], + [ + 'errorMessage' => 'The parameter is invalid.', + 'errorCode' => 'ParameterError', + ], + ], + ], + 'staticInfo' => [ + 'returnType' => 'synchronous', + ], + 'responseDemo' => '[{"type":"json","example":"{\\n \\"RequestId\\": \\"D9CB3933-9FE3-4870-BA8E-2BEE91B69D23\\",\\n \\"Message\\": \\"OK\\",\\n \\"Data\\": [\\n {\\n \\"Role\\": \\"robot\\",\\n \\"Content\\": \\"您好\\",\\n \\"NodeType\\": \\"normal\\",\\n \\"Time\\": \\"1619763900718\\",\\n \\"Tag\\": \\"肯定\\"\\n }\\n ],\\n \\"Code\\": \\"OK\\",\\n \\"Success\\": true\\n}","errorExample":""},{"type":"xml","example":"<ListDialogResponse>\\n <RequestId>D9CB3933-9FE3-4870-BA8E-2BEE91B69D23</RequestId>\\n <Data>\\n <Role>robot</Role>\\n <Content>您好</Content>\\n <NodeType>normal</NodeType>\\n <Time>1619763900718</Time>\\n <Tag>意图标签</Tag>\\n </Data>\\n <Code>OK</Code>\\n <Message>OK</Message>\\n <Success>true</Success>\\n</ListDialogResponse>","errorExample":""}]', + 'title' => '查询对话记录', + 'description' => '- 您可调用此接口查询智能联络机器人对话记录，也可在[**任务管理**](https://aiccs.console.aliyun.com/job/list)>**详情**>**查看对话记录**界面查看智能联络机器人对话记录。'."\n" + ."\n" + .'- 在调用此接口前，请确保您创建的智能联络机器人呼叫任务已有成功拨通的号码。'."\n" + ."\n" + .'- 若您没有已创建的智能联络机器人呼叫任务，可在[任务管理](https://aiccs.console.aliyun.com/job/list)界面创建并启动任务或通过[CreateTask](~~2718003~~)、[StartTask](~~2718005~~)接口创建并启动任务。'."\n" + ."\n\n" + ."\n" + .'### QPS限制'."\n" + .'- 单用户调用频率：不限流。'."\n" + .'- API频率：500次/秒。'."\n" + ."\n" + .'> 如果多个用户的总调用超过API频率也会触发流控。', + ], + 'SendCcoSmartCall' => [ + 'methods' => [ + 'post', + 'get', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + ], + 'operationType' => 'readAndWrite', + 'deprecated' => false, + 'systemTags' => [ + 'operationType' => 'none', + 'riskType' => 'none', + 'chargeType' => 'free', + 'autoTest' => true, + 'tenantRelevance' => 'publicInformation', + ], + 'parameters' => [ + [ + 'name' => 'ProdCode', + 'in' => 'query', + 'schema' => [ + 'description' => '产品名称。默认取值：**aiccs**。', + 'type' => 'string', + 'required' => false, + 'example' => 'aiccs', + 'default' => 'aiccs', + ], + ], + [ + 'name' => 'CalledShowNumber', + 'in' => 'query', + 'schema' => [ + 'description' => '被叫显号，必须是已购买的号码。'."\n" + ."\n" + .'您可以登录[联络中心控制台](https://aiccs.console.aliyun.com/overview?spm=a2c4g.11186623.0.0.7f9bf9658X6jte)，查看已购买的号码。', + 'type' => 'string', + 'required' => true, + 'example' => '0571****0000', + ], + ], + [ + 'name' => 'CalledNumber', + 'in' => 'query', + 'schema' => [ + 'description' => '被叫号码。仅支持中国内地号码。', + 'type' => 'string', + 'required' => true, + 'example' => '137****0000', + ], + ], + [ + 'name' => 'VoiceCode', + 'in' => 'query', + 'schema' => [ + 'description' => '智能外呼放音文件，支持网络文件和TTS方式。其中，支持使用多个文件和TTS参数混播，之间用英文逗号（,）分隔。TTS参数的替换值在**VoiceCodeParam**中指定。'."\n" + ."\n" + .'- 放音文件为网络文件时：参数VoiceCode指定为可被公网访问的语音文件URL，建议您使用采样频率为8000Hz或16000Hz且为wav格式的语音文件。'."\n" + .'- 放音文件为TTS时：参数VoiceCode指定为变量名称如$name$，需要在VoiceCodeParam中设置变量对应的内容。', + 'type' => 'string', + 'required' => true, + 'example' => '2d4c-4e78-8d2a-afbb06cf****.wav,$name$', + ], + ], + [ + 'name' => 'OutId', + 'in' => 'query', + 'schema' => [ + 'description' => '预留给调用方使用的ID，最终会通过在回执消息中将此ID带回给调用方。'."\n" + .'字符串类型，长度为1~15个字节。', + 'type' => 'string', + 'required' => false, + 'example' => '222356****', + ], + ], + [ + 'name' => 'PlayTimes', + 'in' => 'query', + 'schema' => [ + 'description' => '参数暂不支持使用。', + 'type' => 'integer', + 'format' => 'int32', + 'required' => false, + 'example' => '1', + ], + ], + [ + 'name' => 'Volume', + 'in' => 'query', + 'schema' => [ + 'description' => '播放用户音频的音量，取值范围为：-4~4，建议设置为1。', + 'type' => 'integer', + 'format' => 'int32', + 'required' => false, + 'example' => '1', + ], + ], + [ + 'name' => 'Speed', + 'in' => 'query', + 'schema' => [ + 'description' => '参数暂不支持使用。', + 'type' => 'integer', + 'format' => 'int32', + 'required' => false, + 'example' => '1', + ], + ], + [ + 'name' => 'AsrModelId', + 'in' => 'query', + 'schema' => [ + 'description' => 'ASR模型ID。请在[ASR模型管理页面](https://aiccs.console.aliyun.com/sentence/model/private?spm=a2c4g.11186623.0.0.7f9b2964fYSGv4)查看ASR模型ID。', + 'type' => 'string', + 'required' => false, + 'example' => 'bf71664d30d2478fb8cb8c39c6b6****', + ], + ], + [ + 'name' => 'AsrBaseId', + 'in' => 'query', + 'schema' => [ + 'description' => 'SR基础模型。'."\n" + ."\n" + .'- **customer_service_8k**：普通话。'."\n" + .'- **dialect_customer_service_8k**：重口音。'."\n" + .'- 如果仅设置**asrModelId**，表示使用指定的ASR模型。'."\n" + .'- 如果仅设置**AsrBaseId**，表示使用指定的ASR基础模型。'."\n" + .'- 如果二者均未设置，则使用默认的ASR基础模型，即参数**AsrBaseId**默认为**customer_service_8k**，表示使用ASR普通话基础模型。'."\n" + .'- 如果二者同时设置，请确认二者是正确对应的。 '."\n" + ."\n" + .'> 调用接口**SendCcoSmartCall**时，需要指定使用的ASR模型，建议参数**asrModelId**和**AsrBaseId**二者选填一个。', + 'type' => 'string', + 'required' => false, + 'example' => 'customer_service_8k', + ], + ], + [ + 'name' => 'AsrAlsAmId', + 'in' => 'query', + 'schema' => [ + 'description' => '声学模型ID。', + 'type' => 'string', + 'required' => false, + 'example' => '123456', + ], + ], + [ + 'name' => 'AsrVocabularyId', + 'in' => 'query', + 'schema' => [ + 'description' => '热词ID。请在[ASR热词管理页面](https://aiccs.console.aliyun.com/sentence/vocab?spm=a2c4g.11186623.0.0.7f9bf965IKBpsi)查看ASR热词ID。', + 'type' => 'string', + 'required' => false, + 'example' => '123456', + ], + ], + [ + 'name' => 'RecordFlag', + 'in' => 'query', + 'schema' => [ + 'description' => '通话过程中是否录音。'."\n" + .'- **true**：是。'."\n" + .'- **false**：否。', + 'type' => 'boolean', + 'required' => false, + 'example' => 'true', + ], + ], + [ + 'name' => 'PauseTime', + 'in' => 'query', + 'schema' => [ + 'description' => '停顿时长。用于设置用户停顿多久表示一句话结束。单位为毫秒。取值范围为**300~1200**，如果指定值不在参数范围中，则默认PauseTime为**800**。'."\n" + ."\n" + .'> 首次设置有效，后续设置无效。', + 'type' => 'integer', + 'format' => 'int32', + 'required' => false, + 'example' => '800', + ], + ], + [ + 'name' => 'MuteTime', + 'in' => 'query', + 'schema' => [ + 'description' => '静音时长，用于设置用户多久不说话通话结束。单位为：毫秒，取值范围为**1000~20000**。'."\n" + ."\n" + .'- 如果指定值不在参数范围中，则默认MuteTime为**10000**。'."\n" + .'- 通话过程中可动态设置，以最后一次设置为准。', + 'type' => 'integer', + 'format' => 'int32', + 'required' => false, + 'example' => '10000', + ], + ], + [ + 'name' => 'ActionCodeBreak', + 'in' => 'query', + 'schema' => [ + 'description' => '开场放音文件是否可打断。默认为**true**，即开场放音文件可打断。', + 'type' => 'boolean', + 'required' => false, + 'example' => 'true', + ], + ], + [ + 'name' => 'DynamicId', + 'in' => 'query', + 'schema' => [ + 'description' => '预留给调用方使用的动态扩展ID，在回调地址中带回，用于客户的开发标识。', + 'type' => 'string', + 'required' => false, + 'example' => '123456', + ], + ], + [ + 'name' => 'EarlyMediaAsr', + 'in' => 'query', + 'schema' => [ + 'description' => '早媒体语音识别标识。设为true会记录通话未接听的原因。默认为**false**，即关闭状态。'."\n" + ."\n" + .'> 如果需要启用早媒体语音识别标识，请手动设为**true**。', + 'type' => 'boolean', + 'required' => false, + 'example' => 'false', + ], + ], + [ + 'name' => 'VoiceCodeParam', + 'in' => 'query', + 'schema' => [ + 'description' => 'TTS参数传递字符串，格式为JSON。必须与VoiceCode的TTS参数对应。', + 'type' => 'string', + 'required' => false, + 'example' => '{"name":"喂，你好"}', + ], + ], + [ + 'name' => 'SessionTimeout', + 'in' => 'query', + 'schema' => [ + 'description' => '最大通话时长，单位为秒，超时后自动挂断。', + 'type' => 'integer', + 'format' => 'int32', + 'required' => false, + 'example' => '120', + ], + ], + [ + 'name' => 'ActionCodeTimeBreak', + 'in' => 'query', + 'schema' => [ + 'description' => '基于用户持续说话时长打断，在ActionCodeBreak为**true**时生效。单位为毫秒。', + 'type' => 'integer', + 'format' => 'int32', + 'required' => false, + 'example' => '120', + ], + ], + [ + 'name' => 'TtsConf', + 'in' => 'query', + 'schema' => [ + 'description' => '是否设置TTS声音参数。'."\n" + .'- 指定为**true**：需要通过TtsStyle、TtsVolume、TtsSpeed三个参数来设置声音风格。'."\n" + .'- 定为**false**：不需要设置相关参数，即便设置了也不生效。', + 'type' => 'boolean', + 'required' => false, + 'example' => 'true', + ], + ], + [ + 'name' => 'TtsStyle', + 'in' => 'query', + 'schema' => [ + 'description' => 'TTS变量播放时的声音风格，默认为**xiaoyun**，具体风格请参见声音风格列表。', + 'type' => 'string', + 'required' => false, + 'example' => 'xiaoyun', + ], + ], + [ + 'name' => 'TtsVolume', + 'in' => 'query', + 'schema' => [ + 'description' => 'TTS变量播放的音量，取值范围为**0~100**，默认为**0**。', + 'type' => 'integer', + 'format' => 'int32', + 'required' => false, + 'example' => '10', + ], + ], + [ + 'name' => 'TtsSpeed', + 'in' => 'query', + 'schema' => [ + 'description' => 'TTS变量播放时的声音速度，取值范围为：-200~200，默认为0。', + 'type' => 'integer', + 'format' => 'int32', + 'required' => false, + 'example' => '100', + ], + ], + [ + 'name' => 'BackgroundFileCode', + 'in' => 'query', + 'schema' => [ + 'description' => '用户和机器人对话时播放的背景语音文件ID。您可以登录[智能联络中心控制台](https://aiccs.console.aliyun.com/overview)，选择**智能交互 > 语音文件管理**，单击**详情**，查看对应的语音ID。', + 'type' => 'string', + 'required' => false, + 'example' => '2d4c-4e78-8d2a-afbb06cf****.wav', + ], + ], + [ + 'name' => 'BackgroundVolume', + 'in' => 'query', + 'schema' => [ + 'description' => '参数暂不支持使用。', + 'type' => 'integer', + 'format' => 'int32', + 'required' => false, + 'maximum' => '4', + 'minimum' => '-4', + 'example' => '1', + ], + ], + [ + 'name' => 'BackgroundSpeed', + 'in' => 'query', + 'schema' => [ + 'description' => '参数暂不支持使用。', + 'type' => 'integer', + 'format' => 'int32', + 'required' => false, + 'example' => '1', + ], + ], + [ + 'name' => 'EnableITN', + 'in' => 'query', + 'schema' => [ + 'description' => '是否在后处理中执行ITN。'."\n" + ."\n" + .'> 设置为**true**时，中文数字将转为阿拉伯数字输出，默认为**false**。', + 'type' => 'boolean', + 'required' => false, + 'example' => 'true', + 'default' => 'false', + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'description' => '返回数据。', + 'type' => 'object', + 'properties' => [ + 'Message' => [ + 'description' => '状态码的描述。', + 'type' => 'string', + 'example' => 'OK', + ], + 'RequestId' => [ + 'description' => '请求ID。', + 'type' => 'string', + 'example' => 'A90E4451-FED7-49D2-87C8-00700A8C4D0D', + ], + 'Data' => [ + 'description' => '此次通话的唯一回执ID。', + 'type' => 'string', + 'example' => '16012854210^10281427****', + ], + 'Code' => [ + 'description' => '请求状态码。返回OK代表请求成功。', + 'type' => 'string', + 'example' => 'OK', + ], + ], + ], + ], + ], + 'errorCodes' => [ + 400 => [ + [ + 'errorMessage' => 'Insufficient permissions. Please contact the primary account administrator.', + 'errorCode' => 'Permission.NotAuthorized', + ], + [ + 'errorMessage' => 'Parameter error.', + 'errorCode' => 'Parameter.Error', + ], + ], + ], + 'staticInfo' => [ + 'returnType' => 'synchronous', + ], + 'responseDemo' => '[{"type":"json","example":"{\\n \\"Message\\": \\"OK\\",\\n \\"RequestId\\": \\"A90E4451-FED7-49D2-87C8-00700A8C4D0D\\",\\n \\"Data\\": \\"16012854210^10281427****\\",\\n \\"Code\\": \\"OK\\"\\n}","errorExample":""},{"type":"xml","example":"<SendCcoSmartCallResponse>\\n <Message>OK</Message>\\n <RequestId>A90E4451-FED7-49D2-87C8-00700A8C4D0D</RequestId>\\n <Data>OK</Data>\\n <Code>116012854210^10281427****</Code>\\n</SendCcoSmartCallResponse>","errorExample":""}]', + 'title' => '发起智能外呼', + 'summary' => '根据被叫显号、被叫号码、智能外呼放音文件发起智能语音交互通话。', + 'description' => '- 以下字符不可以在智能语音交互SendCcoSmartCall回调中出现：`@ = : "" $ { } ^ * ￥`。'."\n" + .'- 调用此接口后，返回参数的**Data**为此次通话的唯一回执ID，可以用于调用[SendCcoSmartCallOperate](~~2718013~~)接口。'."\n" + ."\n" + .'### QPS限制'."\n" + .'- 单用户调用频率：不限流。'."\n" + .'- API频率：100次/秒。'."\n" + ."\n" + .'> 如果多个用户的总调用超过API频率也会触发流控。', + 'requestParamsDescription' => '### 声音风格列表'."\n" + ."\n" + .'- 小云标准女声：xiaoyun'."\n" + .'- 小刚标准男声：xiaogang'."\n" + .'- 若兮温柔女声：ruoxi'."\n" + .'- 小梦标准女声：xiaomeng'."\n" + .'- 小威标准男声：xiaowei'."\n" + .'- 阿美甜美女声：amei'."\n" + .'- 小雪温柔女声：xiaoxue'."\n" + .'- 思琪温柔女声：siqi'."\n" + .'- 思佳标准女声：sijia'."\n" + .'- 思诚标准男声：sicheng'."\n" + .'- 思悦温柔女声：siyue'."\n" + .'- 小美甜美女声：xiaomei'."\n" + .'- 思彤标准童声：sitong'."\n" + .'- 宁儿标准女声：ninger'."\n" + .'- 小北萝莉女声：xiaobei'."\n" + .'- 伊娜浙普女声：yina'."\n", + ], + 'SendCcoSmartCallOperate' => [ + 'methods' => [ + 'post', + 'get', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + ], + 'operationType' => 'readAndWrite', + 'systemTags' => [ + 'operationType' => 'none', + 'riskType' => 'none', + 'chargeType' => 'free', + 'autoTest' => true, + 'tenantRelevance' => 'publicInformation', + ], + 'parameters' => [ + [ + 'name' => 'ProdCode', + 'in' => 'query', + 'schema' => [ + 'description' => '产品名称。默认取值：**aiccs**。', + 'type' => 'string', + 'required' => false, + 'example' => 'aiccs', + 'default' => 'aiccs', + ], + ], + [ + 'name' => 'CallId', + 'in' => 'query', + 'schema' => [ + 'description' => '通话的唯一回执ID。可以通过[SendCcoSmartCall](~~311247~~)返回。', + 'type' => 'string', + 'required' => true, + 'example' => '116012854210^102814279****', + ], + ], + [ + 'name' => 'Command', + 'in' => 'query', + 'schema' => [ + 'description' => '在智能外呼通话中，指定被叫号码发起的动作。'."\n" + ."\n" + .'> 当前仅支持参数**parallelBridge**，表示指定动作为被叫号码与呼叫中心坐席桥接。', + 'type' => 'string', + 'required' => true, + 'example' => 'parallelBridge', + ], + ], + [ + 'name' => 'Param', + 'in' => 'query', + 'schema' => [ + 'description' => '扩展字段。', + 'type' => 'string', + 'required' => false, + 'example' => 'Param', + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'description' => '返回数据。', + 'type' => 'object', + 'properties' => [ + 'Message' => [ + 'description' => '状态码的描述。', + 'type' => 'string', + 'example' => 'OK', + ], + 'RequestId' => [ + 'description' => '请求ID。', + 'type' => 'string', + 'example' => 'A90E4451-FED7-49D2-87C8-00700A8C4D0D', + ], + 'Data' => [ + 'description' => '命令执行的结果。'."\n" + .'- **true**：命令执行成功。'."\n" + .'- **false**：命令执行失败。', + 'type' => 'string', + 'example' => 'true', + ], + 'Code' => [ + 'description' => '请求状态码。返回OK代表请求成功。', + 'type' => 'string', + 'example' => 'OK', + ], + ], + ], + ], + ], + 'errorCodes' => [ + 400 => [ + [ + 'errorMessage' => 'Insufficient permissions. Please contact the primary account administrator.', + 'errorCode' => 'Permission.NotAuthorized', + ], + [ + 'errorMessage' => 'Parameter error.', + 'errorCode' => 'Parameter.Error', + ], + ], + ], + 'staticInfo' => [ + 'returnType' => 'synchronous', + ], + 'responseDemo' => '[{"type":"json","example":"{\\n \\"Message\\": \\"OK\\",\\n \\"RequestId\\": \\"A90E4451-FED7-49D2-87C8-00700A8C4D0D\\",\\n \\"Data\\": \\"true\\",\\n \\"Code\\": \\"OK\\"\\n}","errorExample":""},{"type":"xml","example":"<SendCcoSmartCallOperateResponse>\\n <Message>OK</Message>\\n <RequestId>A90E4451-FED7-49D2-87C8-00700A8C4D0D</RequestId>\\n <Data>true</Data>\\n <Code>OK</Code>\\n</SendCcoSmartCallOperateResponse>","errorExample":""}]', + 'title' => '发起智能外呼', + 'summary' => '在智能外呼通话中，发起指定动作，仅用于并行转人工，人工坐席可旁听人机对话等场景。', + 'description' => '- 此接口仅可在智能外呼通话过程中调用成功，调用时请注意：请求参数的**CallId**需要填写正在通话的通话唯一回执ID。'."\n" + .'- **CallId**为调用[SendCcoSmartCall](~~2718012~~)接口时，返回参数的**Data**参数。', + ], + 'CreateAiOutboundTask' => [ + 'summary' => '创建智能外呼任务。支持创建时设置任务类型、任务名、外呼主叫号码、被叫号码重复策略等。', + 'methods' => [ + 'post', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + ], + 'operationType' => 'readAndWrite', + 'deprecated' => false, + 'systemTags' => [ + 'operationType' => 'create', + 'riskType' => 'none', + 'chargeType' => 'free', + 'autoTest' => true, + 'tenantRelevance' => 'publicInformation', + ], + 'parameters' => [ + [ + 'name' => 'InstanceId', + 'in' => 'query', + 'schema' => [ + 'title' => '实例ID', + 'description' => 'AICCS实例ID。'."\n" + .'您可以在[智能联络中心控制台](https://aiccs.console.aliyun.com/overview)左侧导航栏的**实例管理**中获取。', + 'type' => 'string', + 'required' => true, + 'example' => 'cc_xp_pre-cn-***', + ], + ], + [ + 'name' => 'Type', + 'in' => 'query', + 'schema' => [ + 'title' => '任务类型（2:预测式外呼3:自动外呼）', + 'description' => '任务类型。取值：'."\n" + .'- **2**：预测式外呼。'."\n" + .'- **3**：自动外呼。', + 'type' => 'integer', + 'format' => 'int32', + 'required' => true, + 'example' => '2', + 'enum' => [ + '2', + '3', + ], + ], + ], + [ + 'name' => 'Name', + 'in' => 'query', + 'schema' => [ + 'title' => '任务名（1～15字符）', + 'description' => '任务名。1～15字符。', + 'type' => 'string', + 'required' => true, + 'example' => '测试任务', + 'maxLength' => 15, + 'minLength' => 1, + ], + ], + [ + 'name' => 'Description', + 'in' => 'query', + 'schema' => [ + 'title' => '任务描述（0～100字符）', + 'description' => '任务描述。0～100字符。', + 'type' => 'string', + 'required' => false, + 'example' => '房产销售', + 'maxLength' => 100, + ], + ], + [ + 'name' => 'OutboundNums', + 'in' => 'query', + 'style' => 'json', + 'schema' => [ + 'title' => '外呼主叫号码', + 'description' => '外呼主叫号码。'."\n" + ."\n" + .'> 必须是已购买的号码，多个号码用半角逗号（,）隔开。', + 'type' => 'array', + 'items' => [ + 'description' => '外呼主叫号码。'."\n" + .'> 必须是已购买的号码，多个号码用半角逗号（,）隔开。', + 'type' => 'string', + 'required' => true, + 'example' => '["0571****5678","0571****5678"]', + ], + 'required' => true, + ], + ], + [ + 'name' => 'NumRepeated', + 'in' => 'query', + 'schema' => [ + 'title' => '被叫号码重复策略（0任务内去重，1不去重）', + 'description' => '被叫号码重复策略。取值：'."\n" + .'- **0**：任务内去重。'."\n" + .'- **1**：不去重。', + 'type' => 'integer', + 'format' => 'int32', + 'required' => true, + 'example' => '1', + 'enum' => [ + '0', + '1', + ], + ], + ], + [ + 'name' => 'HandlerId', + 'in' => 'query', + 'schema' => [ + 'title' => '技能组id（预测式外呼）或者ivr id（自动外呼）', + 'description' => '对应的技能组ID（预测式外呼）或者IVR ID（自动外呼）。请您在[智能联络中心控制台](https://aiccs.console.aliyun.com/overview)获取信息。', + 'type' => 'integer', + 'format' => 'int64', + 'required' => true, + 'example' => '123456', + ], + ], + [ + 'name' => 'ExecutionTime', + 'in' => 'query', + 'schema' => [ + 'title' => '任务执行时间', + 'description' => '任务执行时间。JSON格式。'."\n" + ."\n" + .'> 结束时间（end）需晚于开始时间（start）。', + 'type' => 'string', + 'required' => true, + 'example' => '{"TUESDAY":[{"start":"06:00","end":"06:05"}],"MONDAY":[{"start":"09:00","end":"18:00"},{"start":"20:30","end":"21:45"},{"start":"22:30","end":"22:50"}],"WEDNESDAY":[{"start":"09:00","end":"18:00"}],"THURSDAY":[{"start":"09:00","end":"18:00"}],"FRIDAY":[{"start":"09:00","end":"18:00"}],"SATURDAY":[{"start":"09:00","end":"18:00"}],"SUNDAY":[{"start":"17:00","end":"23:45"}]}', + ], + ], + [ + 'name' => 'ConcurrentRate', + 'in' => 'query', + 'schema' => [ + 'title' => '自动外呼的呼叫并发', + 'description' => '自动外呼的呼叫并发。', + 'type' => 'integer', + 'format' => 'int32', + 'required' => false, + 'example' => '10', + ], + ], + [ + 'name' => 'RecallRule', + 'in' => 'query', + 'style' => 'json', + 'schema' => [ + 'title' => '失败重呼策略（为空则不重呼）', + 'description' => '失败重呼策略。'."\n" + ."\n" + .'> 取值为空则不重呼。', + 'type' => 'object', + 'properties' => [ + 'Count' => [ + 'title' => '重呼次数（1～3）', + 'description' => '重呼次数。取值范围：**1～3**。', + 'type' => 'integer', + 'format' => 'int32', + 'required' => false, + 'maximum' => '3', + 'minimum' => '1', + 'example' => '1', + ], + 'Interval' => [ + 'title' => '重呼间隔时间（1～60分钟）', + 'description' => '重呼间隔时间。取值范围：**1～60**，单位：分钟。', + 'type' => 'integer', + 'format' => 'int32', + 'required' => false, + 'maximum' => '60', + 'minimum' => '1', + 'example' => '1', + ], + ], + 'required' => false, + ], + ], + [ + 'name' => 'ForecastCallRate', + 'in' => 'query', + 'schema' => [ + 'title' => '预测式外呼固定外呼比例（>=1）', + 'description' => '预测式外呼固定外呼比例。取值范围：**≥1**。', + 'type' => 'number', + 'format' => 'float', + 'required' => false, + 'maximum' => '100', + 'minimum' => '1', + 'example' => '1.5', + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'title' => 'Schema of Response', + 'description' => '返回数据。', + 'type' => 'object', + 'properties' => [ + 'RequestId' => [ + 'title' => '请求ID', + 'description' => '请求ID。', + 'type' => 'string', + 'example' => 'EE338D98-9BD3-4413-B165', + ], + 'Message' => [ + 'description' => '状态码描述。', + 'type' => 'string', + 'example' => 'OK', + ], + 'Data' => [ + 'title' => '任务id', + 'description' => '任务ID。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '123456', + ], + 'Code' => [ + 'description' => '请求状态码。', + 'type' => 'string', + 'example' => 'OK', + ], + 'Success' => [ + 'description' => '调用接口是否成功。取值：'."\n" + .'- **true**：成功。'."\n" + .'- **false**：失败。', + 'type' => 'boolean', + 'example' => 'true', + ], + ], + ], + ], + ], + 'staticInfo' => [ + 'returnType' => 'synchronous', + ], + 'responseDemo' => '[{"type":"json","example":"{\\n \\"RequestId\\": \\"EE338D98-9BD3-4413-B165\\",\\n \\"Message\\": \\"OK\\",\\n \\"Data\\": 123456,\\n \\"Code\\": \\"OK\\",\\n \\"Success\\": true\\n}","errorExample":""},{"type":"xml","example":"<CreateAiOutboundTaskResponse>\\n <RequestId>EE338D98-9BD3-4413-B165</RequestId>\\n <Message>OK</Message>\\n <Code>OK</Code>\\n <Success>true</Success>\\n <Data>123456</Data>\\n</CreateAiOutboundTaskResponse>","errorExample":""}]', + 'title' => '创建智能外呼任务', + 'description' => '- 此接口返回参数中的**Data**即是任务ID。'."\n" + .'- 创建智能外呼任务后，若有更新需要，您可以调用[UpdateAiOutboundTask](~~2718021~~)接口更新外呼任务。'."\n" + ."\n" + .'### QPS限制'."\n" + .'- 单用户调用频率：不限流。'."\n" + .'- API频率：20次/秒。'."\n" + ."\n" + .'> 如果多个用户的总调用超过API频率也会触发流控。', + ], + 'CreateAiOutboundTaskBatch' => [ + 'summary' => '根据实例ID、任务ID创建智能外呼任务的任务批次，使得任务下的数据可以按批次查询。', + 'methods' => [ + 'post', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + ], + 'operationType' => 'readAndWrite', + 'deprecated' => false, + 'systemTags' => [ + 'operationType' => 'create', + 'riskType' => 'none', + 'chargeType' => 'free', + 'autoTest' => true, + 'tenantRelevance' => 'publicInformation', + ], + 'parameters' => [ + [ + 'name' => 'InstanceId', + 'in' => 'query', + 'schema' => [ + 'title' => '实例ID', + 'description' => 'AICCS实例ID。'."\n" + .'您可以在[智能联络中心控制台](https://aiccs.console.aliyun.com/overview)左侧导航栏的<b>实例管理</b>中获取。', + 'type' => 'string', + 'required' => true, + 'example' => 'agent_***', + ], + ], + [ + 'name' => 'TaskId', + 'in' => 'query', + 'schema' => [ + 'title' => '任务id', + 'description' => '任务ID。'."\n" + ."\n" + .'可调用[CreateAiOutboundTask](~~312260~~)接口，查看返回参数中的**Data**，或者调用[GetAiOutboundTaskList](~~2718026~~)接口，查看返回参数中的**TaskId**。', + 'type' => 'integer', + 'format' => 'int64', + 'required' => true, + 'example' => '123456', + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'title' => 'Schema of Response', + 'description' => 'Schema of Response', + 'type' => 'object', + 'properties' => [ + 'RequestId' => [ + 'title' => 'Id of the request', + 'description' => '请求ID。', + 'type' => 'string', + 'example' => 'EE338D98-9BD3-4413-B165', + ], + 'Message' => [ + 'description' => '状态码。', + 'type' => 'string', + 'example' => 'OK', + ], + 'Data' => [ + 'title' => '新建的任务批次版本id', + 'description' => '新建的任务批次版本ID。', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '123456', + ], + 'Code' => [ + 'description' => '请求状态码。', + 'type' => 'string', + 'example' => 'OK', + ], + 'Success' => [ + 'description' => '调用接口是否成功。取值：'."\n" + .'- **true**：成功。'."\n" + .'- **false**：失败。', + 'type' => 'boolean', + 'example' => 'true', + ], + ], + ], + ], + ], + 'staticInfo' => [ + 'returnType' => 'synchronous', + ], + 'responseDemo' => '[{"type":"json","example":"{\\n \\"RequestId\\": \\"EE338D98-9BD3-4413-B165\\",\\n \\"Message\\": \\"OK\\",\\n \\"Data\\": 123456,\\n \\"Code\\": \\"OK\\",\\n \\"Success\\": true\\n}","errorExample":""},{"type":"xml","example":"<CreateAiOutboundTaskBatchResponse>\\n <RequestId>EE338D98-9BD3-4413-B165</RequestId>\\n <Message>OK</Message>\\n <Code>OK</Code>\\n <Success>true</Success>\\n <Data>123456</Data>\\n</CreateAiOutboundTaskBatchResponse>","errorExample":""}]', + 'title' => '创建智能外呼任务的任务批次', + 'description' => '调用前，建议您确认实例ID、任务ID，请参见[请求参数](#api-detail-35)描述中的指引获取。'."\n" + ."\n\n" + .'### QPS限制'."\n" + .'- 单用户调用频率：20次/秒。'."\n" + .'- API频率：20次/秒。'."\n" + ."\n" + .'> 如果多个用户的总调用超过API频率也会触发流控。', + ], + 'DeleteAiOutboundTask' => [ + 'summary' => '根据实例ID、任务ID删除智能外呼任务。删除后，获取外呼任务列表时无法获取到该任务。', + 'methods' => [ + 'get', + 'post', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + ], + 'operationType' => 'readAndWrite', + 'deprecated' => false, + 'systemTags' => [ + 'operationType' => 'delete', + 'riskType' => 'none', + 'chargeType' => 'free', + 'autoTest' => true, + 'tenantRelevance' => 'publicInformation', + ], + 'parameters' => [ + [ + 'name' => 'InstanceId', + 'in' => 'query', + 'schema' => [ + 'title' => '实例id', + 'description' => 'AICCS实例ID。'."\n" + .'您可以在[智能联络中心控制台](https://aiccs.console.aliyun.com/overview)左侧导航栏的<b>实例管理</b>中获取。', + 'type' => 'string', + 'required' => true, + 'example' => 'agent_***', + ], + ], + [ + 'name' => 'TaskId', + 'in' => 'query', + 'schema' => [ + 'title' => '任务id', + 'description' => '任务ID。'."\n" + ."\n" + .'可调用[CreateAiOutboundTask](~~312260~~)接口，查看返回参数中的**Data**，或者调用[GetAiOutboundTaskList](~~2718026~~)接口，查看返回参数中的**TaskId**。', + 'type' => 'integer', + 'format' => 'int64', + 'required' => true, + 'example' => '123456', + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'title' => 'Schema of Response', + 'description' => 'Schema of Response', + 'type' => 'object', + 'properties' => [ + 'RequestId' => [ + 'title' => 'Id of the request', + 'description' => '请求ID。', + 'type' => 'string', + 'example' => 'EE338D98-9BD3-4413-B165', + ], + 'Message' => [ + 'description' => '状态码描述。', + 'type' => 'string', + 'example' => 'OK', + ], + 'Code' => [ + 'description' => '请求状态码。', + 'type' => 'string', + 'example' => 'OK', + ], + 'Success' => [ + 'description' => '接口调用是否成功。'."\n" + .'- **true**：成功。'."\n" + .'- **false**：失败。', + 'type' => 'boolean', + 'example' => 'true', + ], + ], + ], + ], + ], + 'staticInfo' => [ + 'returnType' => 'synchronous', + ], + 'responseDemo' => '[{"type":"json","example":"{\\n \\"RequestId\\": \\"EE338D98-9BD3-4413-B165\\",\\n \\"Message\\": \\"OK\\",\\n \\"Code\\": \\"OK\\",\\n \\"Success\\": true\\n}","errorExample":""},{"type":"xml","example":"<DeleteAiOutboundTaskResponse>\\n <RequestId>EE338D98-9BD3-4413-B165</RequestId>\\n <Message>OK</Message>\\n <Code>OK</Code>\\n <Success>true</Success>\\n</DeleteAiOutboundTaskResponse>","errorExample":""}]', + 'title' => '删除智能外呼任务', + 'description' => '><notice>删除为敏感操作，请谨慎操作。></notice>'."\n" + ."\n" + .'- 删除前，建议您确认需删除的任务ID及信息，您可以调用[GetAiOutboundTaskList](~~2718026~~)接口查看外呼任务列表，确认任务名称、描述及对应的任务ID。'."\n" + .'- 若需重新创建智能外呼任务，您可以调用[CreateAiOutboundTask](~~312260~~)接口。'."\n" + ."\n" + .'### QPS限制'."\n" + .'- 单用户调用频率：20次/秒。'."\n" + .'- API频率：20次/秒。'."\n" + ."\n" + .'> 如果多个用户的总调用超过API频率也会触发流控。', + ], + 'GetAiOutboundTaskBizData' => [ + 'summary' => '根据实例ID、会话ID查询本次呼叫关联的业务信息。', + 'methods' => [ + 'get', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + ], + 'operationType' => 'read', + 'deprecated' => false, + 'systemTags' => [ + 'operationType' => 'get', + 'riskType' => 'none', + 'chargeType' => 'free', + 'autoTest' => true, + 'tenantRelevance' => 'publicInformation', + ], + 'parameters' => [ + [ + 'name' => 'InstanceId', + 'in' => 'query', + 'schema' => [ + 'title' => '实例ID', + 'description' => 'AICCS实例ID。'."\n" + .'您可以在[智能联络中心控制台](https://aiccs.console.aliyun.com/overview)左侧导航栏的<b>实例管理</b>中获取。', + 'type' => 'string', + 'required' => true, + 'example' => 'agent_***', + ], + ], + [ + 'name' => 'ChannelId', + 'in' => 'query', + 'schema' => [ + 'title' => '入呼channelId', + 'description' => '会话ID。', + 'type' => 'string', + 'required' => true, + 'example' => '123456', + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'title' => 'Schema of Response', + 'description' => 'Schema of Response', + 'type' => 'object', + 'properties' => [ + 'RequestId' => [ + 'title' => 'Id of the request', + 'description' => '请求ID。', + 'type' => 'string', + 'example' => 'EE338D98-9BD3-4413-B165', + ], + 'Message' => [ + 'description' => '状态码描述。', + 'type' => 'string', + 'example' => 'OK', + ], + 'Data' => [ + 'title' => '本次呼叫关联的业务信息', + 'description' => '本次呼叫关联的业务信息。', + 'type' => 'object', + 'properties' => [ + 'BizData' => [ + 'title' => '业务自定义信息', + 'description' => '业务自定义信息。', + 'type' => 'string', + 'example' => '{"customer":123}', + ], + 'TaskId' => [ + 'title' => '任务ID', + 'description' => '任务ID。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '123456', + ], + 'PhoneNum' => [ + 'title' => '外呼号码', + 'description' => '外呼号码。', + 'type' => 'string', + 'example' => '158****0000', + ], + 'CaseId' => [ + 'title' => 'id', + 'description' => '本次外呼关联的活动ID。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '123', + ], + ], + ], + 'Code' => [ + 'description' => '状态码。', + 'type' => 'string', + 'example' => 'OK', + ], + 'Success' => [ + 'description' => '接口调用是否成功。'."\n" + .'- **true**：成功。'."\n" + .'- **false**：失败。', + 'type' => 'boolean', + 'example' => 'true', + ], + ], + ], + ], + ], + 'staticInfo' => [ + 'returnType' => 'synchronous', + ], + 'responseDemo' => '[{"type":"json","example":"{\\n \\"RequestId\\": \\"EE338D98-9BD3-4413-B165\\",\\n \\"Message\\": \\"OK\\",\\n \\"Data\\": {\\n \\"BizData\\": \\"{\\\\\\"customer\\\\\\":123}\\",\\n \\"TaskId\\": 123456,\\n \\"PhoneNum\\": \\"158****0000\\",\\n \\"CaseId\\": 123\\n },\\n \\"Code\\": \\"OK\\",\\n \\"Success\\": true\\n}","errorExample":""},{"type":"xml","example":"<GetAiOutboundTaskBizDataResponse>\\n <RequestId>EE338D98-9BD3-4413-B165</RequestId>\\n <Message>OK</Message>\\n <Code>OK</Code>\\n <Success>true</Success>\\n <Data>\\n <CaseId>123</CaseId>\\n <PhoneNum>158****0000</PhoneNum>\\n <BizData>{\\"customer\\":123}</BizData>\\n <TaskId>123456</TaskId>\\n </Data>\\n</GetAiOutboundTaskBizDataResponse>","errorExample":""}]', + 'title' => '查询本次呼叫关联的业务信息', + 'description' => '### QPS限制'."\n" + .'- 单用户调用频率：100次/秒。'."\n" + .'- API频率：100次/秒。'."\n" + ."\n" + .'> 如果多个用户的总调用超过API频率也会触发流控。', + ], + 'GetAiOutboundTaskExecDetail' => [ + 'summary' => '根据实例ID、任务ID获取任务执行详情。', + 'methods' => [ + 'get', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + ], + 'operationType' => 'read', + 'deprecated' => false, + 'systemTags' => [ + 'operationType' => 'get', + 'riskType' => 'none', + 'chargeType' => 'free', + 'autoTest' => true, + 'tenantRelevance' => 'publicInformation', + ], + 'parameters' => [ + [ + 'name' => 'InstanceId', + 'in' => 'query', + 'schema' => [ + 'title' => '实例ID', + 'description' => 'AICCS实例ID。'."\n" + .'您可以在[智能联络中心控制台](https://aiccs.console.aliyun.com/overview)左侧导航栏的<b>实例管理</b>中获取。'."\n", + 'type' => 'string', + 'required' => true, + 'example' => 'agent_***', + ], + ], + [ + 'name' => 'TaskId', + 'in' => 'query', + 'schema' => [ + 'title' => '任务id', + 'description' => '任务ID。'."\n" + ."\n" + .'可调用[CreateAiOutboundTask](~~312260~~)接口，查看返回参数中的**Data**，或者调用[GetAiOutboundTaskList](~~2718026~~)接口，查看返回参数中的**TaskId**。', + 'type' => 'integer', + 'format' => 'int64', + 'required' => true, + 'example' => '123456', + ], + ], + [ + 'name' => 'BatchVersion', + 'in' => 'query', + 'schema' => [ + 'title' => '任务批次', + 'description' => '任务批次。', + 'type' => 'integer', + 'format' => 'int32', + 'required' => false, + 'example' => '1', + ], + ], + [ + 'name' => 'PhoneNum', + 'in' => 'query', + 'schema' => [ + 'title' => '手机号', + 'description' => '外呼号码。', + 'type' => 'string', + 'required' => false, + 'example' => '150****000', + ], + ], + [ + 'name' => 'CaseStatus', + 'in' => 'query', + 'schema' => [ + 'title' => '单条号码任务执行状态（1：待呼叫，2:呼叫中，3:已完成，4:已终止，5:待重呼）', + 'description' => '单条号码任务执行状态。取值：'."\n" + ."\n" + .'- **1**：待呼叫。'."\n" + .'- **2**：呼叫中。'."\n" + .'- **3**：已完成。'."\n" + .'- **4**：已终止。'."\n" + .'- **5**：待重呼。', + 'type' => 'integer', + 'format' => 'int32', + 'required' => false, + 'example' => '1', + ], + ], + [ + 'name' => 'CreateTimeStart', + 'in' => 'query', + 'schema' => [ + 'title' => '号码导入起始时间戳（毫秒）', + 'description' => '号码导入起始时间。时间戳格式，单位戳：毫秒。', + 'type' => 'integer', + 'format' => 'int64', + 'required' => false, + 'example' => '1632289999000', + ], + ], + [ + 'name' => 'CreateTimeEnd', + 'in' => 'query', + 'schema' => [ + 'title' => '号码导入结束时间戳（毫秒）', + 'description' => '号码导入结束时间。时间戳格式，单位戳：毫秒。', + 'type' => 'integer', + 'format' => 'int64', + 'required' => false, + 'example' => '1632290119000', + ], + ], + [ + 'name' => 'PageSize', + 'in' => 'query', + 'schema' => [ + 'title' => '分页大小（<=50）', + 'description' => '每页大小。取值大于**0**，默认值：**20**。', + 'type' => 'integer', + 'format' => 'int32', + 'required' => true, + 'maximum' => '50', + 'minimum' => '1', + 'example' => '10', + ], + ], + [ + 'name' => 'CurrentPage', + 'in' => 'query', + 'schema' => [ + 'title' => '当前页数', + 'description' => '每页大小。取值大于**0**，默认值：**20**。', + 'type' => 'integer', + 'format' => 'int32', + 'required' => true, + 'example' => '1', + ], + ], + [ + 'name' => 'CaseId', + 'in' => 'query', + 'schema' => [ + 'title' => '单条外呼id', + 'description' => '本次外呼关联的活动ID。', + 'type' => 'integer', + 'format' => 'int64', + 'required' => false, + 'example' => '123456', + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'title' => 'Schema of Response', + 'description' => 'Schema of Response', + 'type' => 'object', + 'properties' => [ + 'RequestId' => [ + 'title' => 'Id of the request', + 'description' => '请求ID。', + 'type' => 'string', + 'example' => 'D9CB3933-9FE3-4870-BA8E-2BEE91B69D23', + ], + 'Message' => [ + 'description' => '状态码描述。', + 'type' => 'string', + 'example' => 'OK', + ], + 'Data' => [ + 'title' => '任务执行列表', + 'description' => '任务执行列表。', + 'type' => 'object', + 'properties' => [ + 'PageSize' => [ + 'title' => '分页大小', + 'description' => '分页大小。', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '10', + ], + 'CurrentPage' => [ + 'title' => '当前页数', + 'description' => '当前页码。', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '1', + ], + 'TotalResults' => [ + 'title' => '总数', + 'description' => '任务总数。', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '199', + ], + 'List' => [ + 'title' => '外呼号码执行列表', + 'description' => '外呼号码执行列表。', + 'type' => 'array', + 'items' => [ + 'description' => '外呼号码详情。', + 'type' => 'object', + 'properties' => [ + 'Status' => [ + 'title' => '执行状态（1：待呼叫，2:呼叫中，3:已完成，4:已终止，5:待重呼）', + 'description' => '执行状态。取值：'."\n" + ."\n" + .'- **1**：待呼叫。'."\n" + .'- **2**：呼叫中。'."\n" + .'- **3**：已完成。'."\n" + .'- **4**：已终止。'."\n" + .'- **5**：待重呼。'."\n", + 'type' => 'integer', + 'format' => 'int32', + 'example' => '1', + ], + 'StatusDesc' => [ + 'title' => '执行状态描述', + 'description' => '执行状态描述。', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '待呼叫', + ], + 'BizData' => [ + 'title' => '业务自定义信息', + 'description' => '业务自定义信息', + 'type' => 'string', + 'example' => '123', + ], + 'BatchVersion' => [ + 'title' => '任务批次', + 'description' => '任务批次。', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '1', + ], + 'PhoneNum' => [ + 'title' => '手机号', + 'description' => '外呼号码。', + 'type' => 'string', + 'example' => '150****0000', + ], + 'LastCallResult' => [ + 'title' => '最后一次外呼结果', + 'description' => '最后一次外呼结果。', + 'type' => 'string', + 'example' => '未接通', + ], + 'CreateTime' => [ + 'title' => '号码导入时间戳（毫秒）', + 'description' => '号码导入时间。时间戳格式，单位戳：毫秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '1632289999000', + ], + 'CaseId' => [ + 'title' => 'id', + 'description' => '本次外呼关联的活动ID。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '123456', + ], + 'CallCount' => [ + 'title' => '外呼次数', + 'description' => '外呼次数。', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '1', + ], + ], + ], + ], + 'HasNextPage' => [ + 'title' => '是否有下一页', + 'description' => '是否有下一页。', + 'type' => 'boolean', + 'example' => 'true', + ], + ], + ], + 'Code' => [ + 'description' => '状态码。', + 'type' => 'string', + 'example' => 'OK', + ], + 'Success' => [ + 'description' => '接口是否调用成功。'."\n" + .'- **true**：成功。'."\n" + .'- **false**：失败。', + 'type' => 'boolean', + 'example' => 'true', + ], + ], + ], + ], + ], + 'staticInfo' => [ + 'returnType' => 'synchronous', + ], + 'responseDemo' => '[{"type":"json","example":"{\\n \\"RequestId\\": \\"D9CB3933-9FE3-4870-BA8E-2BEE91B69D23\\",\\n \\"Message\\": \\"OK\\",\\n \\"Data\\": {\\n \\"PageSize\\": 10,\\n \\"CurrentPage\\": 1,\\n \\"TotalResults\\": 199,\\n \\"List\\": [\\n {\\n \\"Status\\": 1,\\n \\"StatusDesc\\": 0,\\n \\"BizData\\": \\"123\\",\\n \\"BatchVersion\\": 1,\\n \\"PhoneNum\\": \\"150****0000\\",\\n \\"LastCallResult\\": \\"未接通\\",\\n \\"CreateTime\\": 1632289999000,\\n \\"CaseId\\": 123456,\\n \\"CallCount\\": 1\\n }\\n ],\\n \\"HasNextPage\\": true\\n },\\n \\"Code\\": \\"OK\\",\\n \\"Success\\": true\\n}","errorExample":""},{"type":"xml","example":"<GetAiOutboundTaskExecDetailResponse>\\n <RequestId>D9CB3933-9FE3-4870-BA8E-2BEE91B69D23</RequestId>\\n <Message>OK</Message>\\n <Code>OK</Code>\\n <Success>true</Success>\\n <Data>\\n <PageSize>10</PageSize>\\n <HasNextPage>true</HasNextPage>\\n <TotalResults>199</TotalResults>\\n <CurrentPage>1</CurrentPage>\\n <List>\\n <CaseId>123456</CaseId>\\n <BatchVersion>1</BatchVersion>\\n <BizData>123</BizData>\\n <PhoneNum>150****0000</PhoneNum>\\n <CallCount>1</CallCount>\\n <Status>1</Status>\\n <LastCallResult>未接通</LastCallResult>\\n <CreateTime>1632289999000</CreateTime>\\n </List>\\n </Data>\\n</GetAiOutboundTaskExecDetailResponse>","errorExample":""}]', + 'title' => '获取任务执行详情', + 'description' => '任务执行详情包含任务总数、任务批次、外呼号码及对应的外呼次数、执行状态等信息。'."\n" + ."\n" + .'### QPS限制'."\n" + .'- 单用户调用频率：100次/秒。'."\n" + .'- API频率：100次/秒。'."\n" + ."\n" + .'> 如果多个用户的总调用超过API频率也会触发流控。', + ], + 'GetAiOutboundTaskDetail' => [ + 'summary' => '根据实例ID、任务ID获取外呼任务详情。', + 'methods' => [ + 'get', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + ], + 'operationType' => 'read', + 'deprecated' => false, + 'systemTags' => [ + 'operationType' => 'get', + 'riskType' => 'none', + 'chargeType' => 'free', + 'autoTest' => true, + 'tenantRelevance' => 'publicInformation', + ], + 'parameters' => [ + [ + 'name' => 'InstanceId', + 'in' => 'query', + 'schema' => [ + 'title' => '实例ID', + 'description' => 'AICCS实例ID。'."\n" + .'您可以在[智能联络中心控制台](https://aiccs.console.aliyun.com/overview)左侧导航栏的<b>实例管理</b>中获取。'."\n", + 'type' => 'string', + 'required' => true, + 'example' => 'agent_***', + ], + ], + [ + 'name' => 'TaskId', + 'in' => 'query', + 'schema' => [ + 'title' => '任务id', + 'description' => '任务ID。'."\n" + ."\n" + .'可调用[CreateAiOutboundTask](~~312260~~)接口，查看返回参数中的**Data**，或者调用[GetAiOutboundTaskList](~~2718026~~)接口，查看返回参数中的**TaskId**。', + 'type' => 'integer', + 'format' => 'int64', + 'required' => true, + 'example' => '123456', + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'title' => 'Schema of Response', + 'description' => 'Schema of Response', + 'type' => 'object', + 'properties' => [ + 'RequestId' => [ + 'title' => '请求ID', + 'description' => '请求ID。', + 'type' => 'string', + 'example' => 'D9CB3933-9FE3-4870-BA8E-2BEE91B69D23', + ], + 'Message' => [ + 'description' => '状态码描述。', + 'type' => 'string', + 'example' => 'OK', + ], + 'Data' => [ + 'title' => '任务详情', + 'description' => '外呼任务详情。', + 'type' => 'object', + 'properties' => [ + 'Status' => [ + 'title' => '任务状态（0:未开始,1:进行中,2:系统暂停,3:手动暂停,4:已完成,5:已终止）', + 'description' => '任务状态。取值：'."\n" + ."\n" + .'- **0**：未开始。'."\n" + .'- **1**：进行中。'."\n" + .'- **2**：系统暂停。'."\n" + .'- **3**：手动暂停。'."\n" + .'- **4**：已完成。'."\n" + .'- **5**：已终止。', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '1', + ], + 'HandlerId' => [ + 'title' => '技能组id（预测式外呼）或者ivr id（自动外呼）', + 'description' => '技能组ID（预测式外呼）或IVR ID（自动外呼）。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '123456', + ], + 'TaskId' => [ + 'title' => '任务id', + 'description' => '任务ID。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '123', + ], + 'Description' => [ + 'title' => '任务描述', + 'description' => '任务描述。', + 'type' => 'string', + 'example' => '房产销售', + ], + 'Name' => [ + 'title' => '任务名', + 'description' => '任务名称。', + 'type' => 'string', + 'example' => 'xxxxx外呼', + ], + 'StatusDesc' => [ + 'title' => '任务状态描述', + 'description' => '任务状态描述。', + 'type' => 'string', + 'example' => '未开始', + ], + 'ExecutionTime' => [ + 'title' => '任务执行时间', + 'description' => '任务执行时间。', + 'type' => 'string', + 'example' => '{"TUESDAY":[{"start":"06:00","end":"06:05"}],"MONDAY":[{"start":"09:00","end":"18:00"},{"start":"20:30","end":"21:45"},{"start":"22:30","end":"22:50"}],"WEDNESDAY":[{"start":"09:00","end":"18:00"}],"THURSDAY":[{"start":"09:00","end":"18:00"}],"FRIDAY":[{"start":"09:00","end":"18:00"}],"SATURDAY":[{"start":"09:00","end":"18:00"}],"SUNDAY":[{"start":"17:00","end":"23:45"}]}', + ], + 'Type' => [ + 'title' => '任务类型(2:预测式外呼，3:自动外呼)', + 'description' => '任务类型。取值：'."\n" + ."\n" + .'- **2**：预测式外呼。'."\n" + .'- **3**：自动外呼。', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '2', + ], + 'ConcurrentRate' => [ + 'title' => '自动外呼的并发', + 'description' => '自动外呼的并发。', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '10', + ], + 'NumRepeated' => [ + 'title' => '被叫号码重复策略（0去重，1不去重）', + 'description' => '被叫号码重复策略。'."\n" + ."\n" + .'- **0**：去重。'."\n" + .'- **1**：不去重。'."\n", + 'type' => 'integer', + 'format' => 'int32', + 'example' => '0', + ], + 'OutboundNums' => [ + 'title' => '外呼主叫号码', + 'description' => '外呼主叫号码。', + 'type' => 'array', + 'items' => [ + 'description' => '外呼主叫号码。', + 'type' => 'string', + 'example' => '150****0000', + ], + ], + 'RecallRule' => [ + 'title' => '失败重呼策略', + 'description' => '失败重呼策略。', + 'type' => 'object', + 'properties' => [ + 'Count' => [ + 'title' => '重呼次数', + 'description' => '重呼次数。', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '2', + ], + 'Interval' => [ + 'title' => '重呼间隔时间（分钟）', + 'description' => '重呼间隔时间。单位：分钟。', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '2', + ], + ], + ], + 'HandlerName' => [ + 'title' => '技能组名称或ivr名称', + 'description' => '技能组名称或IVR名称。', + 'type' => 'string', + 'example' => '热线技能组', + ], + 'ForecastCallRate' => [ + 'title' => '预测式外呼固定外呼比例', + 'description' => '预测式外呼固定外呼比例。', + 'type' => 'number', + 'format' => 'float', + 'example' => '1.2', + ], + ], + ], + 'Code' => [ + 'description' => '状态码。', + 'type' => 'string', + 'example' => 'OK', + ], + 'Success' => [ + 'description' => '接口是否调用成功。'."\n" + .'- **true**：成功。'."\n" + .'- **false**：失败。', + 'type' => 'boolean', + 'example' => 'true', + ], + ], + ], + ], + ], + 'staticInfo' => [ + 'returnType' => 'synchronous', + ], + 'responseDemo' => '[{"type":"json","example":"{\\n \\"RequestId\\": \\"D9CB3933-9FE3-4870-BA8E-2BEE91B69D23\\",\\n \\"Message\\": \\"OK\\",\\n \\"Data\\": {\\n \\"Status\\": 1,\\n \\"HandlerId\\": 123456,\\n \\"TaskId\\": 123,\\n \\"Description\\": \\"房产销售\\",\\n \\"Name\\": \\"xxxxx外呼\\",\\n \\"StatusDesc\\": \\"未开始\\",\\n \\"ExecutionTime\\": \\"{\\\\\\"TUESDAY\\\\\\":[{\\\\\\"start\\\\\\":\\\\\\"06:00\\\\\\",\\\\\\"end\\\\\\":\\\\\\"06:05\\\\\\"}],\\\\\\"MONDAY\\\\\\":[{\\\\\\"start\\\\\\":\\\\\\"09:00\\\\\\",\\\\\\"end\\\\\\":\\\\\\"18:00\\\\\\"},{\\\\\\"start\\\\\\":\\\\\\"20:30\\\\\\",\\\\\\"end\\\\\\":\\\\\\"21:45\\\\\\"},{\\\\\\"start\\\\\\":\\\\\\"22:30\\\\\\",\\\\\\"end\\\\\\":\\\\\\"22:50\\\\\\"}],\\\\\\"WEDNESDAY\\\\\\":[{\\\\\\"start\\\\\\":\\\\\\"09:00\\\\\\",\\\\\\"end\\\\\\":\\\\\\"18:00\\\\\\"}],\\\\\\"THURSDAY\\\\\\":[{\\\\\\"start\\\\\\":\\\\\\"09:00\\\\\\",\\\\\\"end\\\\\\":\\\\\\"18:00\\\\\\"}],\\\\\\"FRIDAY\\\\\\":[{\\\\\\"start\\\\\\":\\\\\\"09:00\\\\\\",\\\\\\"end\\\\\\":\\\\\\"18:00\\\\\\"}],\\\\\\"SATURDAY\\\\\\":[{\\\\\\"start\\\\\\":\\\\\\"09:00\\\\\\",\\\\\\"end\\\\\\":\\\\\\"18:00\\\\\\"}],\\\\\\"SUNDAY\\\\\\":[{\\\\\\"start\\\\\\":\\\\\\"17:00\\\\\\",\\\\\\"end\\\\\\":\\\\\\"23:45\\\\\\"}]}\\",\\n \\"Type\\": 2,\\n \\"ConcurrentRate\\": 10,\\n \\"NumRepeated\\": 0,\\n \\"OutboundNums\\": [\\n \\"150****0000\\"\\n ],\\n \\"RecallRule\\": {\\n \\"Count\\": 2,\\n \\"Interval\\": 2\\n },\\n \\"HandlerName\\": \\"热线技能组\\",\\n \\"ForecastCallRate\\": 1.2\\n },\\n \\"Code\\": \\"OK\\",\\n \\"Success\\": true\\n}","errorExample":""},{"type":"xml","example":"<GetAiOutboundTaskDetailResponse>\\n <RequestId>D9CB3933-9FE3-4870-BA8E-2BEE91B69D23</RequestId>\\n <Message>OK</Message>\\n <Code>OK</Code>\\n <Success>true</Success>\\n <Data>\\n <TaskId>123</TaskId>\\n <Status>1</Status>\\n <StatusDesc>未开始</StatusDesc>\\n <Type>2</Type>\\n <Name>xxxxx外呼</Name>\\n <Description>房产销售</Description>\\n <OutboundNums>150****0000</OutboundNums>\\n <NumRepeated>0</NumRepeated>\\n <HandlerId>123456</HandlerId>\\n <HandlerName>热线技能组</HandlerName>\\n <ExecutionTime>{\\"TUESDAY\\":[{\\"start\\":\\"06:00\\",\\"end\\":\\"06:05\\"}],\\"MONDAY\\":[{\\"start\\":\\"09:00\\",\\"end\\":\\"18:00\\"},{\\"start\\":\\"20:30\\",\\"end\\":\\"21:45\\"},{\\"start\\":\\"22:30\\",\\"end\\":\\"22:50\\"}],\\"WEDNESDAY\\":[{\\"start\\":\\"09:00\\",\\"end\\":\\"18:00\\"}],\\"THURSDAY\\":[{\\"start\\":\\"09:00\\",\\"end\\":\\"18:00\\"}],\\"FRIDAY\\":[{\\"start\\":\\"09:00\\",\\"end\\":\\"18:00\\"}],\\"SATURDAY\\":[{\\"start\\":\\"09:00\\",\\"end\\":\\"18:00\\"}],\\"SUNDAY\\":[{\\"start\\":\\"17:00\\",\\"end\\":\\"23:45\\"}]}</ExecutionTime>\\n <ConcurrentRate>10</ConcurrentRate>\\n <RecallRule>\\n <Count>2</Count>\\n <Interval>2</Interval>\\n </RecallRule>\\n <ForecastCallRate>1.2</ForecastCallRate>\\n </Data>\\n</GetAiOutboundTaskDetailResponse>","errorExample":""}]', + 'title' => '获取外呼任务详情', + 'description' => '外呼任务详情包含任务ID、任务状态、任务类型、外呼主叫号码、被叫号码重复策略等信息，具体参见[返回参数](#api-detail-40)。'."\n" + ."\n" + .'### QPS限制'."\n" + .'- 单用户调用频率：100次/秒。'."\n" + .'- API频率：100次/秒。'."\n" + ."\n" + .'> 如果多个用户的总调用超过API频率也会触发流控。', + ], + 'UpdateAiOutboundTask' => [ + 'summary' => '根据实例ID、任务ID更新外呼任务。', + 'methods' => [ + 'post', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + ], + 'operationType' => 'readAndWrite', + 'deprecated' => false, + 'systemTags' => [ + 'operationType' => 'update', + 'riskType' => 'none', + 'chargeType' => 'free', + 'autoTest' => true, + 'tenantRelevance' => 'publicInformation', + ], + 'parameters' => [ + [ + 'name' => 'InstanceId', + 'in' => 'query', + 'schema' => [ + 'title' => '实例ID', + 'description' => 'AICCS实例ID。'."\n" + .'您可以在[智能联络中心控制台](https://aiccs.console.aliyun.com/overview)左侧导航栏的<b>实例管理</b>中获取。'."\n", + 'type' => 'string', + 'required' => true, + 'example' => 'agent_***', + ], + ], + [ + 'name' => 'TaskId', + 'in' => 'query', + 'schema' => [ + 'title' => '任务id', + 'description' => '任务ID。'."\n" + ."\n" + .'可调用[CreateAiOutboundTask](~~312260~~)接口，查看返回参数中的**Data**，或者调用[GetAiOutboundTaskList](~~2718026~~)接口，查看返回参数中的**TaskId**。', + 'type' => 'integer', + 'format' => 'int64', + 'required' => true, + 'example' => '123', + ], + ], + [ + 'name' => 'Name', + 'in' => 'query', + 'schema' => [ + 'title' => '任务名（1～15字符）', + 'description' => '任务名称。1～15字符。', + 'type' => 'string', + 'required' => true, + 'example' => 'xxxx外呼', + 'maxLength' => 15, + 'minLength' => 1, + ], + ], + [ + 'name' => 'Description', + 'in' => 'query', + 'schema' => [ + 'title' => '任务描述（0～100字符）', + 'description' => '任务描述。0～100字符。', + 'type' => 'string', + 'required' => false, + 'example' => '房产销售', + 'maxLength' => 100, + ], + ], + [ + 'name' => 'OutboundNums', + 'in' => 'query', + 'style' => 'json', + 'schema' => [ + 'title' => '外呼主叫号码', + 'description' => '外呼主叫号码。', + 'type' => 'array', + 'items' => [ + 'description' => '外呼主叫号码。', + 'type' => 'string', + 'required' => true, + 'example' => '150****0000', + ], + 'required' => true, + ], + ], + [ + 'name' => 'NumRepeated', + 'in' => 'query', + 'schema' => [ + 'title' => '被叫号码重复策略（0:任务内去重，1:任务内不去重）', + 'description' => '被叫号码重复策略。'."\n" + .'- **0**：任务内去重。'."\n" + .'- **1**：任务内不去重。', + 'type' => 'integer', + 'format' => 'int32', + 'required' => true, + 'example' => '1', + 'enum' => [ + '0', + '1', + ], + ], + ], + [ + 'name' => 'HandlerId', + 'in' => 'query', + 'schema' => [ + 'title' => '技能组id（预测式外呼）或者ivr id（自动外呼）', + 'description' => '技能组ID（预测式外呼）或者IVR ID（自动外呼）。', + 'type' => 'integer', + 'format' => 'int64', + 'required' => true, + 'example' => '123', + ], + ], + [ + 'name' => 'ExecutionTime', + 'in' => 'query', + 'schema' => [ + 'title' => '任务执行时间', + 'description' => '任务执行时间。'."\n" + ."\n" + .'> 结束时间（end）需晚于开始时间（start）。', + 'type' => 'string', + 'required' => true, + 'example' => '{"TUESDAY":[{"start":"06:00","end":"06:05"}],"MONDAY":[{"start":"09:00","end":"18:00"},{"start":"20:30","end":"21:45"},{"start":"22:30","end":"22:50"}],"WEDNESDAY":[{"start":"09:00","end":"18:00"}],"THURSDAY":[{"start":"09:00","end":"18:00"}],"FRIDAY":[{"start":"09:00","end":"18:00"}],"SATURDAY":[{"start":"09:00","end":"18:00"}],"SUNDAY":[{"start":"17:00","end":"23:45"}]}', + ], + ], + [ + 'name' => 'ConcurrentRate', + 'in' => 'query', + 'schema' => [ + 'title' => '自动外呼的并发', + 'description' => '自动外呼的并发。', + 'type' => 'integer', + 'format' => 'int32', + 'required' => false, + 'example' => '10', + ], + ], + [ + 'name' => 'RecallRule', + 'in' => 'query', + 'style' => 'json', + 'schema' => [ + 'title' => '失败重呼策略', + 'description' => '失败重呼策略。'."\n" + ."\n" + .'> 为空则外呼失败时不重呼。', + 'type' => 'object', + 'properties' => [ + 'Count' => [ + 'title' => '失败重呼次数（1～3次）', + 'description' => '失败重呼次数。取值范围：**1～3**次。', + 'type' => 'integer', + 'format' => 'int32', + 'required' => false, + 'maximum' => '3', + 'minimum' => '1', + 'example' => '2', + ], + 'Interval' => [ + 'title' => '失败重呼间隔时间（1～60分钟）', + 'description' => '失败重呼间隔时间。取值范围：**1～60**，单位：分钟。', + 'type' => 'integer', + 'format' => 'int32', + 'required' => false, + 'maximum' => '60', + 'minimum' => '1', + 'example' => '5', + ], + ], + 'required' => false, + ], + ], + [ + 'name' => 'ForecastCallRate', + 'in' => 'query', + 'schema' => [ + 'title' => '预测式外呼固定外呼比例（>=1）', + 'description' => '预测式外呼固定外呼比例。取值范围：**≥1**。', + 'type' => 'number', + 'format' => 'float', + 'required' => false, + 'maximum' => '100', + 'minimum' => '1', + 'example' => '1.2', + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'title' => 'Schema of Response', + 'description' => 'Schema of Response', + 'type' => 'object', + 'properties' => [ + 'RequestId' => [ + 'title' => 'Id of the request', + 'description' => '请求ID。', + 'type' => 'string', + 'example' => 'EE338D98-9BD3-4413-B165', + ], + 'Message' => [ + 'description' => '状态码描述。', + 'type' => 'string', + 'example' => 'ok', + ], + 'Code' => [ + 'description' => '状态码。', + 'type' => 'string', + 'example' => 'ok', + ], + 'Success' => [ + 'description' => '调用接口是否成功。'."\n" + .'- **true**：成功。'."\n" + .'- **false**：失败。', + 'type' => 'boolean', + 'example' => 'true', + ], + ], + ], + ], + ], + 'staticInfo' => [ + 'returnType' => 'synchronous', + ], + 'responseDemo' => '[{"type":"json","example":"{\\n \\"RequestId\\": \\"EE338D98-9BD3-4413-B165\\",\\n \\"Message\\": \\"ok\\",\\n \\"Code\\": \\"ok\\",\\n \\"Success\\": true\\n}","errorExample":""},{"type":"xml","example":"<UpdateAiOutboundTaskResponse>\\n <RequestId>EE338D98-9BD3-4413-B165</RequestId>\\n <Message>ok</Message>\\n <Code>ok</Code>\\n <Success>true</Success>\\n</UpdateAiOutboundTaskResponse>","errorExample":""}]', + 'title' => '更新外呼任务', + 'description' => '此接口支持更新任务名称、任务描述、外呼主叫号码、技能组ID等信息，具体参见[请求参数](#api-detail-35)。'."\n" + ."\n" + .'### QPS限制'."\n" + .'- 单用户调用频率：不限流。'."\n" + .'- API频率：20次/秒。'."\n" + ."\n" + .'> 如果多个用户的总调用超过API频率也会触发流控。', + ], + 'InsertAiOutboundPhoneNums' => [ + 'summary' => '根据实例ID、任务ID导入外呼被叫号码。', + 'methods' => [ + 'post', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + ], + 'operationType' => 'readAndWrite', + 'deprecated' => false, + 'systemTags' => [ + 'operationType' => 'none', + 'riskType' => 'none', + 'chargeType' => 'free', + 'autoTest' => true, + 'tenantRelevance' => 'publicInformation', + ], + 'parameters' => [ + [ + 'name' => 'InstanceId', + 'in' => 'query', + 'schema' => [ + 'title' => '实例ID', + 'description' => 'AICCS实例ID。'."\n" + .'您可以在[智能联络中心控制台](https://aiccs.console.aliyun.com/overview)左侧导航栏的<b>实例管理</b>中获取。'."\n", + 'type' => 'string', + 'required' => true, + 'example' => 'agent_***', + ], + ], + [ + 'name' => 'TaskId', + 'in' => 'query', + 'schema' => [ + 'title' => '任务id', + 'description' => '任务ID。'."\n" + ."\n" + .'可调用[CreateAiOutboundTask](~~312260~~)接口，查看返回参数中的**Data**，或者调用[GetAiOutboundTaskList](~~2718026~~)接口，查看返回参数中的**TaskId**。', + 'type' => 'integer', + 'format' => 'int64', + 'required' => true, + 'example' => '123', + ], + ], + [ + 'name' => 'BatchVersion', + 'in' => 'query', + 'schema' => [ + 'title' => '任务批次号（不填则导入到默认批次）', + 'description' => '任务批次号。'."\n" + ."\n" + .'> 不填则导入到默认批次。', + 'type' => 'integer', + 'format' => 'int32', + 'required' => false, + 'example' => '2', + ], + ], + [ + 'name' => 'Details', + 'in' => 'query', + 'style' => 'json', + 'schema' => [ + 'title' => '号码详情(至多30条)', + 'description' => '号码详情。'."\n" + .'> 最多30条。', + 'type' => 'array', + 'items' => [ + 'description' => '号码详情。', + 'type' => 'object', + 'properties' => [ + 'BizData' => [ + 'title' => '自定义信息', + 'description' => '业务自定义信息。', + 'type' => 'string', + 'required' => false, + 'example' => 'xxxx', + ], + 'PhoneNum' => [ + 'title' => '手机号', + 'description' => '外呼被叫号码。', + 'type' => 'string', + 'required' => false, + 'example' => '150****0000', + ], + ], + 'required' => false, + ], + 'required' => true, + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'title' => 'Schema of Response', + 'description' => 'Schema of Response', + 'type' => 'object', + 'properties' => [ + 'RequestId' => [ + 'title' => 'Id of the request', + 'description' => '请求ID。', + 'type' => 'string', + 'example' => 'D9CB3933-9FE3-4870-BA8E-2BEE91B69D23', + ], + 'Message' => [ + 'description' => '状态码描述。', + 'type' => 'string', + 'example' => 'OK', + ], + 'Data' => [ + 'title' => '导入结果', + 'description' => '导入结果。', + 'type' => 'object', + 'properties' => [ + 'TotalCount' => [ + 'title' => '导入总数', + 'description' => '导入总数。', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '10', + ], + 'SuccessCount' => [ + 'title' => '导入成功数量', + 'description' => '导入成功数量。', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '7', + ], + 'FailInfo' => [ + 'title' => '失败号码详情', + 'description' => '失败号码详情。', + 'type' => 'array', + 'items' => [ + 'description' => '失败号码详情。', + 'type' => 'object', + 'properties' => [ + 'Msg' => [ + 'title' => '失败原因描述', + 'description' => '失败原因描述。', + 'type' => 'string', + 'example' => '号码格式异常', + ], + 'BizData' => [ + 'title' => '自定义信息', + 'description' => '业务自定义信息。', + 'type' => 'string', + 'example' => 'xxxx', + ], + 'PhoneNum' => [ + 'title' => '外呼被叫号码', + 'description' => '外呼被叫号码。', + 'type' => 'string', + 'example' => '150****0000', + ], + ], + ], + ], + ], + ], + 'Code' => [ + 'description' => '状态码。', + 'type' => 'string', + 'example' => 'OK', + ], + 'Success' => [ + 'description' => '接口是否调用成功。'."\n" + .'- **true**：成功。'."\n" + .'- **false**：失败。', + 'type' => 'boolean', + 'example' => 'true', + ], + ], + ], + ], + ], + 'staticInfo' => [ + 'returnType' => 'synchronous', + ], + 'responseDemo' => '[{"type":"json","example":"{\\n \\"RequestId\\": \\"D9CB3933-9FE3-4870-BA8E-2BEE91B69D23\\",\\n \\"Message\\": \\"OK\\",\\n \\"Data\\": {\\n \\"TotalCount\\": 10,\\n \\"SuccessCount\\": 7,\\n \\"FailInfo\\": [\\n {\\n \\"Msg\\": \\"号码格式异常\\",\\n \\"BizData\\": \\"xxxx\\",\\n \\"PhoneNum\\": \\"150****0000\\"\\n }\\n ]\\n },\\n \\"Code\\": \\"OK\\",\\n \\"Success\\": true\\n}","errorExample":""},{"type":"xml","example":"<InsertAiOutboundPhoneNumsResponse>\\n <Message>OK</Message>\\n <Code>OK</Code>\\n <Success>true</Success>\\n <Data>\\n <TotalCount>10</TotalCount>\\n <SuccessCount>7</SuccessCount>\\n <FailInfo>\\n <BizData>xxxx</BizData>\\n <PhoneNum>150****0000</PhoneNum>\\n <Msg>号码格式异常</Msg>\\n </FailInfo>\\n </Data>\\n</InsertAiOutboundPhoneNumsResponse>","errorExample":""}]', + 'title' => '导入外呼被叫号码', + 'description' => '- 导入外呼被叫号码后，外呼任务才可以正常外呼。'."\n" + .'- 调用此接口前，建议您确认实例ID、任务ID信息，具体请参见[请求参数](#api-detail-35)。'."\n" + ."\n" + .'### QPS限制'."\n" + .'- 单用户调用频率：20次/秒。'."\n" + .'- API频率：50次/秒。'."\n" + ."\n" + .'> 如果多个用户的总调用超过API频率也会触发流控。', + ], + 'GetAiOutboundTaskProgress' => [ + 'summary' => '根据实例ID、任务ID获取外呼任务进展。', + 'methods' => [ + 'get', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + ], + 'operationType' => 'read', + 'deprecated' => false, + 'systemTags' => [ + 'operationType' => 'get', + 'riskType' => 'none', + 'chargeType' => 'free', + 'autoTest' => true, + 'tenantRelevance' => 'publicInformation', + ], + 'parameters' => [ + [ + 'name' => 'InstanceId', + 'in' => 'query', + 'schema' => [ + 'title' => '实例ID', + 'description' => 'AICCS实例ID。'."\n" + .'您可以在[智能联络中心控制台](https://aiccs.console.aliyun.com/overview)左侧导航栏的<b>实例管理</b>中获取。', + 'type' => 'string', + 'required' => true, + 'example' => 'agent_***', + ], + ], + [ + 'name' => 'TaskId', + 'in' => 'query', + 'schema' => [ + 'title' => '任务id', + 'description' => '任务ID。'."\n" + ."\n" + .'可调用[CreateAiOutboundTask](~~312260~~)接口，查看返回参数中的**Data**，或者调用[GetAiOutboundTaskList](~~2718026~~)接口，查看返回参数中的**TaskId**。', + 'type' => 'integer', + 'format' => 'int64', + 'required' => true, + 'example' => '123456', + ], + ], + [ + 'name' => 'BatchVersion', + 'in' => 'query', + 'schema' => [ + 'title' => '任务批次（为空则查询任务下所有数据）', + 'description' => '任务批次。'."\n" + ."\n" + .'> 为空则查询任务下所有数据。', + 'type' => 'integer', + 'format' => 'int32', + 'required' => false, + 'example' => '1', + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'title' => 'Schema of Response', + 'description' => '返回数据。', + 'type' => 'object', + 'properties' => [ + 'RequestId' => [ + 'title' => 'Id of the request', + 'description' => '请求ID。', + 'type' => 'string', + 'example' => 'D9CB3933-9FE3-4870-BA8E-2BEE91B69D23', + ], + 'Message' => [ + 'description' => '状态码描述。', + 'type' => 'string', + 'example' => 'ok', + ], + 'Data' => [ + 'title' => '任务进展', + 'description' => '任务进展。', + 'type' => 'object', + 'properties' => [ + 'Type' => [ + 'title' => '任务类型（2:预测式3:自动）', + 'description' => '任务类型。取值：'."\n" + .'- **2**：预测式。'."\n" + .'- **3**：自动。', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '2', + ], + 'TaskId' => [ + 'title' => '任务id', + 'description' => '任务ID。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '123456', + ], + 'CalloutProgress' => [ + 'title' => '外呼维度进展', + 'description' => '外呼维度进展。', + 'type' => 'object', + 'properties' => [ + 'CallOutCount' => [ + 'title' => '外呼次数', + 'description' => '外呼次数。', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '10', + ], + 'CallOutConnectCount' => [ + 'title' => '外呼接通次数（自动外呼特有）', + 'description' => '外呼接通次数。'."\n" + .'> 自动外呼特有参数。', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '5', + ], + 'CallOutUserPickupCount' => [ + 'title' => '客户接起量（预测式外呼特有）', + 'description' => '客户接起量。'."\n" + .'> 预测式外呼特有参数。', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '5', + ], + 'CallOutUserPickupRate' => [ + 'title' => '客户接起率（预测式外呼特有）', + 'description' => '客户接起率。'."\n" + .'> 预测式外呼特有参数。', + 'type' => 'number', + 'format' => 'float', + 'example' => '0.5', + ], + 'CallLossRate' => [ + 'title' => '呼损率（预测式外呼特有）', + 'description' => '呼损率。'."\n" + .'> 预测式外呼特有参数。', + 'type' => 'number', + 'format' => 'float', + 'example' => '0.01', + ], + 'CallOutConnectRate' => [ + 'title' => '外呼接通次率（自动外呼特有）', + 'description' => '外呼接通次率。'."\n" + .'> 自动外呼特有参数。', + 'type' => 'number', + 'format' => 'float', + 'example' => '0.5', + ], + 'CallOutServicerPickupCount' => [ + 'title' => '坐席接通量（预测式外呼特有）', + 'description' => '坐席接通量。'."\n" + .'> 预测式外呼特有参数。', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '4', + ], + 'CallLossCount' => [ + 'title' => '呼损量（预测式外呼特有）', + 'description' => '呼损量。'."\n" + .'> 预测式外呼特有参数。', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '1', + ], + 'CallOutServicerPickupRate' => [ + 'title' => '坐席接通率（预测式外呼特有）', + 'description' => '坐席接通率。'."\n" + .'> 预测式外呼特有参数。', + 'type' => 'number', + 'format' => 'float', + 'example' => '0.4', + ], + ], + ], + 'TaskProgress' => [ + 'title' => '任务维度进展', + 'description' => '任务维度进展。', + 'type' => 'object', + 'properties' => [ + 'FinishRate' => [ + 'title' => '任务完成率', + 'description' => '任务完成率。', + 'type' => 'number', + 'format' => 'float', + 'example' => '0.20', + ], + 'ConnectRate' => [ + 'title' => '任务接通率（自动外呼特有）', + 'description' => '任务接通率。'."\n" + .'> 自动外呼特有参数。', + 'type' => 'number', + 'format' => 'float', + 'example' => '0.2', + ], + 'WaitingCallCount' => [ + 'title' => '待呼叫任务数', + 'description' => '待呼叫任务数。', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '2', + ], + 'FinishCount' => [ + 'title' => '任务完成数', + 'description' => '任务完成数。', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '2', + ], + 'ConnectCount' => [ + 'title' => '任务接通量（自动外呼特有）', + 'description' => '任务接通量。'."\n" + ."\n" + .'> 自动外呼特有参数。', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '2', + ], + 'TotalCount' => [ + 'title' => '总任务数', + 'description' => '总任务数。', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '10', + ], + 'WaitingRecallCount' => [ + 'title' => '待重呼任务数', + 'description' => '待重呼任务数。', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '2', + ], + 'TerminateCount' => [ + 'title' => '已终止任务数', + 'description' => '已终止任务数。', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '2', + ], + 'ServicerPickupCount' => [ + 'title' => '坐席接通数（预测式外呼特有）', + 'description' => '坐席接通数。'."\n" + ."\n" + .'> 预测式外呼特有参数。', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '2', + ], + 'UserPickupCount' => [ + 'title' => '客户接起数（预测式外呼特有）', + 'description' => '客户接起数。'."\n" + ."\n" + .'> 预测式外呼特有参数。', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '2', + ], + 'CallingCount' => [ + 'title' => '呼叫中任务数', + 'description' => '呼叫中任务数。', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '2', + ], + 'ServicerPickupRate' => [ + 'title' => '坐席接通率(预测式外呼特有）', + 'description' => '坐席接通率。'."\n" + ."\n" + .'> 预测式外呼特有参数。', + 'type' => 'number', + 'format' => 'float', + 'example' => '0.2', + ], + 'UserPickupRate' => [ + 'title' => '客户接起率（预测式外呼特有）', + 'description' => '客户接起率。'."\n" + .'> 预测式外呼特有参数。', + 'type' => 'number', + 'format' => 'float', + 'example' => '0.2', + ], + ], + ], + ], + ], + 'Code' => [ + 'description' => '状态码。', + 'type' => 'string', + 'example' => 'ok', + ], + 'Success' => [ + 'description' => '接口调用是否成功。'."\n" + .'- **true**：成功。'."\n" + .'- **false**：失败。', + 'type' => 'boolean', + 'example' => 'true', + ], + ], + ], + ], + ], + 'staticInfo' => [ + 'returnType' => 'synchronous', + ], + 'responseDemo' => '[{"type":"json","example":"{\\n \\"RequestId\\": \\"D9CB3933-9FE3-4870-BA8E-2BEE91B69D23\\",\\n \\"Message\\": \\"ok\\",\\n \\"Data\\": {\\n \\"Type\\": 2,\\n \\"TaskId\\": 123456,\\n \\"CalloutProgress\\": {\\n \\"CallOutCount\\": 10,\\n \\"CallOutConnectCount\\": 5,\\n \\"CallOutUserPickupCount\\": 5,\\n \\"CallOutUserPickupRate\\": 0.5,\\n \\"CallLossRate\\": 0.01,\\n \\"CallOutConnectRate\\": 0.5,\\n \\"CallOutServicerPickupCount\\": 4,\\n \\"CallLossCount\\": 1,\\n \\"CallOutServicerPickupRate\\": 0.4\\n },\\n \\"TaskProgress\\": {\\n \\"FinishRate\\": 0.2,\\n \\"ConnectRate\\": 0.2,\\n \\"WaitingCallCount\\": 2,\\n \\"FinishCount\\": 2,\\n \\"ConnectCount\\": 2,\\n \\"TotalCount\\": 10,\\n \\"WaitingRecallCount\\": 2,\\n \\"TerminateCount\\": 2,\\n \\"ServicerPickupCount\\": 2,\\n \\"UserPickupCount\\": 2,\\n \\"CallingCount\\": 2,\\n \\"ServicerPickupRate\\": 0.2,\\n \\"UserPickupRate\\": 0.2\\n }\\n },\\n \\"Code\\": \\"ok\\",\\n \\"Success\\": true\\n}","errorExample":""},{"type":"xml","example":"<GetAiOutboundTaskProgressResponse>\\n <RequestId>D9CB3933-9FE3-4870-BA8E-2BEE91B69D23</RequestId>\\n <Message>ok</Message>\\n <Code>ok</Code>\\n <Success>true</Success>\\n <Data>\\n <TaskId>123456</TaskId>\\n <Type>2</Type>\\n <TaskProgress>\\n <TotalCount>10</TotalCount>\\n <FinishCount>2</FinishCount>\\n <WaitingCallCount>2</WaitingCallCount>\\n <CallingCount>2</CallingCount>\\n <WaitingRecallCount>2</WaitingRecallCount>\\n <TerminateCount>2</TerminateCount>\\n <FinishRate>0.2</FinishRate>\\n <ServicerPickupCount>2</ServicerPickupCount>\\n <UserPickupCount>2</UserPickupCount>\\n <ServicerPickupRate>0.2</ServicerPickupRate>\\n <UserPickupRate>0.2</UserPickupRate>\\n <ConnectCount>2</ConnectCount>\\n <ConnectRate>0.2</ConnectRate>\\n </TaskProgress>\\n <CalloutProgress>\\n <CallOutCount>10</CallOutCount>\\n <CallOutConnectCount>5</CallOutConnectCount>\\n <CallOutConnectRate>0.5</CallOutConnectRate>\\n <CallLossCount>1</CallLossCount>\\n <CallLossRate>0.01</CallLossRate>\\n <CallOutServicerPickupCount>4</CallOutServicerPickupCount>\\n <CallOutUserPickupCount>5</CallOutUserPickupCount>\\n <CallOutServicerPickupRate>0.4</CallOutServicerPickupRate>\\n <CallOutUserPickupRate>0.5</CallOutUserPickupRate>\\n </CalloutProgress>\\n </Data>\\n</GetAiOutboundTaskProgressResponse>","errorExample":""}]', + 'title' => '获取外呼任务进展', + 'description' => '- 调用此接口前，建议您确认实例ID、任务ID信息，具体请参见[请求参数](#api-detail-35)。'."\n" + .'- 外呼任务进展包括任务ID、任务类型、任务完成率、坐席接通率、客户接通率等信息，具体参见[返回参数](#api-detail-40)。'."\n" + ."\n" + .'### QPS限制'."\n" + .'- 单用户调用频率：100次/秒。'."\n" + .'- API频率：100次/秒。'."\n" + ."\n" + .'> 如果多个用户的总调用超过API频率也会触发流控。', + ], + 'StopAiOutboundTask' => [ + 'summary' => '根据实例ID、任务ID暂停外呼任务。', + 'methods' => [ + 'get', + 'post', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + ], + 'operationType' => 'readAndWrite', + 'deprecated' => false, + 'systemTags' => [ + 'operationType' => 'update', + 'riskType' => 'none', + 'chargeType' => 'free', + 'autoTest' => true, + 'tenantRelevance' => 'publicInformation', + ], + 'parameters' => [ + [ + 'name' => 'InstanceId', + 'in' => 'query', + 'schema' => [ + 'title' => '实例ID', + 'description' => 'AICCS实例ID。'."\n" + .'您可以在[智能联络中心控制台](https://aiccs.console.aliyun.com/overview)左侧导航栏的<b>实例管理</b>中获取。', + 'type' => 'string', + 'required' => true, + 'example' => 'agent_***', + ], + ], + [ + 'name' => 'TaskId', + 'in' => 'query', + 'schema' => [ + 'title' => '任务id', + 'description' => '任务ID。'."\n" + ."\n" + .'可调用[CreateAiOutboundTask](~~312260~~)接口，查看返回参数中的**Data**，或者调用[GetAiOutboundTaskList](~~2718026~~)接口，查看返回参数中的**TaskId**。', + 'type' => 'integer', + 'format' => 'int64', + 'required' => true, + 'example' => '123456', + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'title' => 'Schema of Response', + 'description' => '返回数据。', + 'type' => 'object', + 'properties' => [ + 'RequestId' => [ + 'title' => 'Id of the request', + 'description' => '请求ID。', + 'type' => 'string', + 'example' => 'EE338D98-9BD3-4413-B165', + ], + 'Message' => [ + 'description' => '状态码描述。', + 'type' => 'string', + 'example' => 'OK', + ], + 'Code' => [ + 'description' => '状态码。', + 'type' => 'string', + 'example' => 'OK', + ], + 'Success' => [ + 'description' => '接口调用是否成功。'."\n" + .'- **true**：成功。'."\n" + .'- **false**：失败。', + 'type' => 'boolean', + 'example' => 'true', + ], + ], + ], + ], + ], + 'staticInfo' => [ + 'returnType' => 'synchronous', + ], + 'responseDemo' => '[{"type":"json","example":"{\\n \\"RequestId\\": \\"EE338D98-9BD3-4413-B165\\",\\n \\"Message\\": \\"OK\\",\\n \\"Code\\": \\"OK\\",\\n \\"Success\\": true\\n}","errorExample":""},{"type":"xml","example":"<StopAiOutboundTaskResponse>\\n <RequestId>EE338D98-9BD3-4413-B165</RequestId>\\n <Message>OK</Message>\\n <Code>OK</Code>\\n <Success>true</Success>\\n</StopAiOutboundTaskResponse>","errorExample":""}]', + 'title' => '暂停外呼任务', + 'description' => '暂停外呼任务后，若需要重新启动外呼任务，可调用[StartAiOutboundTask](~~2718027~~)接口。'."\n" + ."\n" + .'### QPS限制'."\n" + .'- 单用户调用频率：20次/秒。'."\n" + .'- API频率：20次/秒。'."\n" + ."\n" + .'> 如果多个用户的总调用超过API频率也会触发流控。', + ], + 'TerminateAiOutboundTask' => [ + 'summary' => '根据实例ID、任务ID终止外呼任务。', + 'methods' => [ + 'get', + 'post', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + ], + 'operationType' => 'readAndWrite', + 'deprecated' => false, + 'systemTags' => [ + 'operationType' => 'none', + 'riskType' => 'none', + 'chargeType' => 'free', + 'autoTest' => true, + 'tenantRelevance' => 'publicInformation', + ], + 'parameters' => [ + [ + 'name' => 'InstanceId', + 'in' => 'query', + 'schema' => [ + 'title' => '实例id', + 'description' => 'AICCS实例ID。'."\n" + .'您可以在[智能联络中心控制台](https://aiccs.console.aliyun.com/overview)左侧导航栏的<b>实例管理</b>中获取。', + 'type' => 'string', + 'required' => true, + 'example' => 'agent_****', + ], + ], + [ + 'name' => 'TaskId', + 'in' => 'query', + 'schema' => [ + 'title' => '任务id', + 'description' => '任务ID。'."\n" + ."\n" + .'可调用[CreateAiOutboundTask](~~312260~~)接口，查看返回参数中的**Data**，或者调用[GetAiOutboundTaskList](~~2718026~~)接口，查看返回参数中的**TaskId**。', + 'type' => 'integer', + 'format' => 'int64', + 'required' => true, + 'example' => '1763****', + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'title' => 'Schema of Response', + 'description' => '返回数据。', + 'type' => 'object', + 'properties' => [ + 'RequestId' => [ + 'title' => 'Id of the request', + 'description' => '请求ID。', + 'type' => 'string', + 'example' => 'EE338D98-9BD3-4413-B165', + ], + 'Message' => [ + 'description' => '状态码描述。', + 'type' => 'string', + 'example' => 'OK', + ], + 'Code' => [ + 'description' => '状态码。', + 'type' => 'string', + 'example' => 'OK', + ], + 'Success' => [ + 'description' => '接口调用是否成功。'."\n" + .'- **true**：成功。'."\n" + .'- **false**：失败。', + 'type' => 'boolean', + 'example' => 'true', + ], + ], + ], + ], + ], + 'staticInfo' => [ + 'returnType' => 'synchronous', + ], + 'responseDemo' => '[{"type":"json","example":"{\\n \\"RequestId\\": \\"EE338D98-9BD3-4413-B165\\",\\n \\"Message\\": \\"OK\\",\\n \\"Code\\": \\"OK\\",\\n \\"Success\\": true\\n}","errorExample":""},{"type":"xml","example":"<TerminateAiOutboundTaskResponse>\\n <RequestId>EE338D98-9BD3-4413-B165</RequestId>\\n <Message>OK</Message>\\n <Code>OK</Code>\\n <Success>true</Success>\\n</TerminateAiOutboundTaskResponse>","errorExample":""}]', + 'title' => '终止外呼任务', + 'description' => '- 此接口支持终止外呼任务，终止后，任务无法重新启动。'."\n" + .'- 若需要暂时停止外呼任务，可调用[StopAiOutboundTask](~~2718024~~)接口。'."\n" + ."\n" + .'### QPS限制'."\n" + .'- 单用户调用频率：20次/秒。'."\n" + .'- API频率：20次/秒。'."\n" + ."\n" + .'> 如果多个用户的总调用超过API频率也会触发流控。', + ], + 'GetAiOutboundTaskList' => [ + 'summary' => '根据实例ID、任务类型获取外呼任务列表。', + 'methods' => [ + 'get', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + ], + 'operationType' => 'read', + 'deprecated' => false, + 'systemTags' => [ + 'operationType' => 'get', + 'riskType' => 'none', + 'chargeType' => 'free', + 'autoTest' => true, + 'tenantRelevance' => 'publicInformation', + ], + 'parameters' => [ + [ + 'name' => 'InstanceId', + 'in' => 'query', + 'schema' => [ + 'title' => '实例ID', + 'description' => 'AICCS实例ID。'."\n" + .'您可以在[智能联络中心控制台](https://aiccs.console.aliyun.com/overview)左侧导航栏的<b>实例管理</b>中获取。', + 'type' => 'string', + 'required' => true, + 'example' => 'agent_****', + ], + ], + [ + 'name' => 'Type', + 'in' => 'query', + 'schema' => [ + 'title' => '任务类型(2:预测式外呼，3:自动外呼)', + 'description' => '任务类型。取值：'."\n" + ."\n" + .'- **2**：预测式外呼。'."\n" + .'- **3**：自动外呼。', + 'type' => 'integer', + 'format' => 'int32', + 'required' => true, + 'example' => '2', + ], + ], + [ + 'name' => 'CreateTimeStart', + 'in' => 'query', + 'schema' => [ + 'title' => '任务创建起始时间戳（毫秒）', + 'description' => '任务创建起始时间。时间戳格式，单位：毫秒。', + 'type' => 'integer', + 'format' => 'int64', + 'required' => false, + 'example' => '1615083365000', + ], + ], + [ + 'name' => 'CreateTimeEnd', + 'in' => 'query', + 'schema' => [ + 'title' => '任务创建截止时间戳（毫秒）', + 'description' => '任务创建截止时间。时间戳格式，单位：毫秒。', + 'type' => 'integer', + 'format' => 'int64', + 'required' => false, + 'example' => '1617761765000', + ], + ], + [ + 'name' => 'Status', + 'in' => 'query', + 'schema' => [ + 'title' => '任务状态（0:未开始,1:进行中,2:系统暂停,3:手动暂停,4:已完成,5:已终止）', + 'description' => '任务状态。取值：'."\n" + ."\n" + .'- **0**：未开始。'."\n" + .'- **1**：进行中。'."\n" + .'- **2**：系统暂停。'."\n" + .'- **3**：手动暂停。'."\n" + .'- **4**：已完成。'."\n" + .'- **5**：已终止。', + 'type' => 'integer', + 'format' => 'int32', + 'required' => false, + 'example' => '1', + ], + ], + [ + 'name' => 'PageSize', + 'in' => 'query', + 'schema' => [ + 'title' => '分页大小(<=50)', + 'description' => '每页大小。取值大于**0**，默认值：**20**。', + 'type' => 'integer', + 'format' => 'int32', + 'required' => true, + 'maximum' => '50', + 'minimum' => '1', + 'example' => '10', + ], + ], + [ + 'name' => 'CurrentPage', + 'in' => 'query', + 'schema' => [ + 'title' => '查询第几页', + 'description' => '查询第几页。', + 'type' => 'integer', + 'format' => 'int32', + 'required' => true, + 'minimum' => '1', + 'example' => '1', + ], + ], + [ + 'name' => 'SearchKey', + 'in' => 'query', + 'schema' => [ + 'title' => '过滤条件：匹配任务ID或者模糊匹配任务名', + 'description' => '过滤条件。'."\n" + ."\n" + .'> 匹配任务ID或模糊匹配任务名称。', + 'type' => 'string', + 'required' => false, + 'example' => '1763****', + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'title' => 'Schema of Response', + 'description' => '返回数据。', + 'type' => 'object', + 'properties' => [ + 'RequestId' => [ + 'title' => '请求id', + 'description' => '请求ID。', + 'type' => 'string', + 'example' => 'EE338D98-9BD3-4413-B165', + ], + 'Message' => [ + 'description' => '状态码描述。', + 'type' => 'string', + 'example' => 'OK', + ], + 'Data' => [ + 'title' => '任务列表', + 'description' => '任务列表。', + 'type' => 'object', + 'properties' => [ + 'PageSize' => [ + 'title' => '分页大小', + 'description' => '分页大小。', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '10', + ], + 'CurrentPage' => [ + 'title' => '当前页数', + 'description' => '当前页数。', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '1', + ], + 'TotalResults' => [ + 'title' => '数据总量', + 'description' => '数据总量。', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '10', + ], + 'List' => [ + 'title' => '任务信息', + 'description' => '任务信息。', + 'type' => 'array', + 'items' => [ + 'description' => '任务信息。', + 'type' => 'object', + 'properties' => [ + 'Status' => [ + 'title' => '任务状态（0:未开始,1:进行中,2:系统暂停,3:手动暂停,4:已完成,5:已终止）', + 'description' => '任务状态。取值：'."\n" + ."\n" + .'- **0**：未开始。'."\n" + .'- **1**：进行中。'."\n" + .'- **2**：系统暂停。'."\n" + .'- **3**：手动暂停。'."\n" + .'- **4**：已完成。'."\n" + .'- **5**：已终止。', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '0', + ], + 'FinishRate' => [ + 'title' => '任务完成率', + 'description' => '任务完成率。', + 'type' => 'number', + 'format' => 'float', + 'example' => '0.7', + ], + 'StatusDesc' => [ + 'title' => '任务状态描述', + 'description' => '任务状态描述。', + 'type' => 'string', + 'example' => '未开始', + ], + 'HandlerId' => [ + 'title' => '技能组id（预测式）或者ivr id（自动外呼）', + 'description' => '技能组ID（预测式）或者IVR ID（自动外呼）。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '2468****', + ], + 'ConcurrentRate' => [ + 'title' => '自动外呼的并发', + 'description' => '外呼并发。'."\n" + ."\n" + .'> 自动外呼特有参数。', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '1', + ], + 'TotalCount' => [ + 'title' => '任务总量', + 'description' => '任务总量。', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '100', + ], + 'TaskId' => [ + 'title' => '任务id', + 'description' => '任务ID。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '1763****', + ], + 'Description' => [ + 'title' => '任务描述', + 'description' => '任务描述。', + 'type' => 'string', + 'example' => '房产销售', + ], + 'CreateTime' => [ + 'title' => '任务创建时间毫秒时间戳', + 'description' => '任务创建截止时间。时间戳格式，单位：毫秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '1615083365000', + ], + 'FinishCount' => [ + 'title' => '任务已完成量', + 'description' => '任务已完成量。', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '70', + ], + 'HandlerName' => [ + 'title' => '技能组名称或ivr名称', + 'description' => '技能组名称或IVR名称。', + 'type' => 'string', + 'example' => '热线技能组', + ], + 'Name' => [ + 'title' => '任务名称', + 'description' => '任务名称。', + 'type' => 'string', + 'example' => 'xxxx外呼任务', + ], + ], + ], + ], + 'HasNextPage' => [ + 'title' => '是否有下一页', + 'description' => '是否有下一页。取值：'."\n" + ."\n" + .'- **true**：是。'."\n" + .'- **false**：否。'."\n", + 'type' => 'boolean', + 'example' => 'false', + ], + ], + ], + 'Code' => [ + 'description' => '状态码。', + 'type' => 'string', + 'example' => 'OK', + ], + 'Success' => [ + 'description' => '接口调用是否成功。'."\n" + .'- **true**：成功。'."\n" + .'- **false**：失败。', + 'type' => 'boolean', + 'example' => 'true', + ], + ], + ], + ], + ], + 'staticInfo' => [ + 'returnType' => 'synchronous', + ], + 'responseDemo' => '[{"type":"json","example":"{\\n \\"RequestId\\": \\"EE338D98-9BD3-4413-B165\\",\\n \\"Message\\": \\"OK\\",\\n \\"Data\\": {\\n \\"PageSize\\": 10,\\n \\"CurrentPage\\": 1,\\n \\"TotalResults\\": 10,\\n \\"List\\": [\\n {\\n \\"Status\\": 0,\\n \\"FinishRate\\": 0.7,\\n \\"StatusDesc\\": \\"未开始\\",\\n \\"HandlerId\\": 0,\\n \\"ConcurrentRate\\": 1,\\n \\"TotalCount\\": 100,\\n \\"TaskId\\": 0,\\n \\"Description\\": \\"房产销售\\",\\n \\"CreateTime\\": 1615083365000,\\n \\"FinishCount\\": 70,\\n \\"HandlerName\\": \\"热线技能组\\",\\n \\"Name\\": \\"xxxx外呼任务\\"\\n }\\n ],\\n \\"HasNextPage\\": false\\n },\\n \\"Code\\": \\"OK\\",\\n \\"Success\\": true\\n}","errorExample":""},{"type":"xml","example":"<GetAiOutboundTaskListResponse>\\n <RequestId>EE338D98-9BD3-4413-B165</RequestId>\\n <Message>OK</Message>\\n <Code>OK</Code>\\n <Success>true</Success>\\n <Data>\\n <PageSize>10</PageSize>\\n <HasNextPage>false</HasNextPage>\\n <TotalResults>10</TotalResults>\\n <CurrentPage>1</CurrentPage>\\n <List>\\n <Status>0</Status>\\n <StatusDesc>未开始</StatusDesc>\\n <Name>xxxx外呼任务</Name>\\n <Description>房产销售</Description>\\n <HandlerName>热线技能组</HandlerName>\\n <ConcurrentRate>1</ConcurrentRate>\\n <TotalCount>100</TotalCount>\\n <FinishCount>70</FinishCount>\\n <FinishRate>0.7</FinishRate>\\n <CreateTime>1615083365000</CreateTime>\\n </List>\\n </Data>\\n</GetAiOutboundTaskListResponse>","errorExample":""}]', + 'title' => '获取外呼任务列表', + 'description' => '- 任务列表为任务信息列表，任务信息包含任务ID、任务状态、任务名称、任务完成率等信息，具体参见[返回参数](#api-detail-40)。'."\n" + .'- 若您需要更新任务信息，可调用[UpdateAiOutboundTask](~~2718021~~)接口。'."\n" + ."\n" + .'### QPS限制'."\n" + .'- 单用户调用频率：100次/秒。'."\n" + .'- API频率：100次/秒。'."\n" + ."\n" + .'> 如果多个用户的总调用超过API频率也会触发流控。', + ], + 'StartAiOutboundTask' => [ + 'summary' => '根据实例ID、任务ID启动外呼任务。', + 'methods' => [ + 'get', + 'post', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + ], + 'operationType' => 'readAndWrite', + 'deprecated' => false, + 'systemTags' => [ + 'operationType' => 'update', + 'riskType' => 'none', + 'chargeType' => 'free', + 'autoTest' => true, + 'tenantRelevance' => 'publicInformation', + ], + 'parameters' => [ + [ + 'name' => 'InstanceId', + 'in' => 'query', + 'schema' => [ + 'title' => '实例ID', + 'description' => 'AICCS实例ID。'."\n" + .'您可以在[智能联络中心控制台](https://aiccs.console.aliyun.com/overview)左侧导航栏的<b>实例管理</b>中获取。', + 'type' => 'string', + 'required' => true, + 'example' => 'agent_****', + ], + ], + [ + 'name' => 'TaskId', + 'in' => 'query', + 'schema' => [ + 'title' => '任务id', + 'description' => '任务ID。'."\n" + ."\n" + .'可调用[CreateAiOutboundTask](~~312260~~)接口，查看返回参数中的**Data**，或者调用[GetAiOutboundTaskList](~~2718026~~)接口，查看返回参数中的**TaskId**。', + 'type' => 'integer', + 'format' => 'int64', + 'required' => true, + 'example' => '1763****', + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'title' => 'Schema of Response', + 'description' => '返回数据。', + 'type' => 'object', + 'properties' => [ + 'RequestId' => [ + 'title' => 'Id of the request', + 'description' => '请求ID。', + 'type' => 'string', + 'example' => 'EE338D98-9BD3-4413-B165', + ], + 'Message' => [ + 'description' => '状态码描述。', + 'type' => 'string', + 'example' => 'OK', + ], + 'Code' => [ + 'description' => '状态码。', + 'type' => 'string', + 'example' => 'OK', + ], + 'Success' => [ + 'description' => '接口调用是否成功。'."\n" + .'- **true**：成功。'."\n" + .'- **false**：失败。', + 'type' => 'boolean', + 'example' => 'true', + ], + ], + ], + ], + ], + 'staticInfo' => [ + 'returnType' => 'synchronous', + ], + 'responseDemo' => '[{"type":"json","example":"{\\n \\"RequestId\\": \\"EE338D98-9BD3-4413-B165\\",\\n \\"Message\\": \\"OK\\",\\n \\"Code\\": \\"OK\\",\\n \\"Success\\": true\\n}","errorExample":""},{"type":"xml","example":"<StartAiOutboundTaskResponse>\\n <RequestId>EE338D98-9BD3-4413-B165</RequestId>\\n <Message>OK</Message>\\n <Code>OK</Code>\\n <Success>true</Success>\\n</StartAiOutboundTaskResponse>","errorExample":""}]', + 'title' => '启动外呼任务', + 'description' => '- 调用此接口，可启动暂停状态的外呼任务。'."\n" + .'- 终止状态的外呼任务无法再次被启动。'."\n" + ."\n" + .'### QPS限制'."\n" + .'- 单用户调用频率：20次/秒。'."\n" + .'- API频率：20次/秒。'."\n" + ."\n" + .'> 如果多个用户的总调用超过API频率也会触发流控。', + ], + 'AddHotlineNumber' => [ + 'summary' => '调用AddHotlineNumber接口新增热线号码。', + 'methods' => [ + 'post', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + ], + 'operationType' => 'write', + 'deprecated' => false, + 'systemTags' => [ + 'operationType' => 'create', + 'riskType' => 'none', + 'chargeType' => 'free', + 'autoTest' => true, + 'tenantRelevance' => 'publicInformation', + ], + 'parameters' => [ + [ + 'name' => 'InstanceId', + 'in' => 'formData', + 'schema' => [ + 'title' => '实例id', + 'description' => 'AICCS实例ID。可在智能联络中心控制台上获取。', + 'type' => 'string', + 'required' => true, + 'example' => 'ccc_xp_pre-cn-***', + ], + ], + [ + 'name' => 'HotlineNumber', + 'in' => 'formData', + 'schema' => [ + 'title' => '号码', + 'description' => '热线号码。', + 'type' => 'string', + 'required' => true, + 'example' => '05710000****', + 'pattern' => '^\\d+$', + ], + ], + [ + 'name' => 'Description', + 'in' => 'formData', + 'schema' => [ + 'title' => '号码描述', + 'description' => '号码描述。', + 'type' => 'string', + 'required' => true, + 'example' => '热线号码', + ], + ], + [ + 'name' => 'EnableInbound', + 'in' => 'formData', + 'schema' => [ + 'title' => '是否用于入呼', + 'description' => '是否用于入呼。', + 'type' => 'boolean', + 'required' => true, + 'example' => 'true', + ], + ], + [ + 'name' => 'InboundFlowId', + 'in' => 'formData', + 'schema' => [ + 'title' => '入呼ivr流程id', + 'description' => '入呼IVR流程ID。可通过SaaS工作台热线>渠道接入>IVR流程管理页面获取。', + 'type' => 'integer', + 'format' => 'int64', + 'required' => false, + 'example' => '123456', + ], + ], + [ + 'name' => 'EnableOutbound', + 'in' => 'formData', + 'schema' => [ + 'title' => '是否用于外呼', + 'description' => '是否用于外呼。', + 'type' => 'boolean', + 'required' => true, + 'example' => 'true', + ], + ], + [ + 'name' => 'OutboundAllDepart', + 'in' => 'formData', + 'schema' => [ + 'title' => '外呼是否对所有部门生效', + 'description' => '外呼是否对实例下所有部门生效。', + 'type' => 'boolean', + 'required' => true, + 'example' => 'true', + ], + ], + [ + 'name' => 'EnableInboundEvaluation', + 'in' => 'formData', + 'schema' => [ + 'title' => '是否开启入呼满意度', + 'description' => '是否开启入呼满意度。', + 'type' => 'boolean', + 'required' => true, + 'example' => 'true', + ], + ], + [ + 'name' => 'EnableOutboundEvaluation', + 'in' => 'formData', + 'schema' => [ + 'title' => '是否开启外呼满意度', + 'description' => '是否开启外呼满意度。', + 'type' => 'boolean', + 'required' => true, + 'example' => 'true', + ], + ], + [ + 'name' => 'EvaluationLevel', + 'in' => 'formData', + 'schema' => [ + 'title' => '满意度等级', + 'description' => '满意度等级。取值：'."\n" + ."\n" + .'- **2**：二级（满意，不满意）'."\n" + .'- **3**：三级（满意，一般，不满意）'."\n" + .'- **4**：四级（很满意，满意，一般，不满意）'."\n" + .'- **5**：五级（很满意，满意，一般，不满意，非常差）', + 'type' => 'integer', + 'format' => 'int32', + 'required' => false, + 'example' => '2', + 'enum' => [ + '2', + '3', + '4', + '5', + ], + ], + ], + [ + 'name' => 'OutboundRangeList', + 'in' => 'formData', + 'style' => 'json', + 'schema' => [ + 'title' => '外呼生效范围', + 'description' => '外呼生效范围。', + 'type' => 'array', + 'items' => [ + 'description' => '外呼生效范围。', + 'type' => 'object', + 'properties' => [ + 'GroupIdList' => [ + 'title' => '生效技能组列表（部门123下）', + 'description' => '生效技能组列表。'."\n" + .'> 技能组列表为空则对整个部门生效，否则针对部门下指定技能组列表生效。', + 'type' => 'array', + 'items' => [ + 'description' => '技能组ID。', + 'type' => 'integer', + 'format' => 'int64', + 'required' => false, + 'example' => '1234', + ], + 'required' => false, + ], + 'DepartmentId' => [ + 'title' => '生效部门id', + 'description' => '生效部门ID。', + 'type' => 'integer', + 'format' => 'int64', + 'required' => false, + 'example' => '123456', + ], + ], + 'required' => false, + ], + 'required' => false, + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'title' => 'Schema of Response', + 'description' => 'Schema of Response', + 'type' => 'object', + 'properties' => [ + 'RequestId' => [ + 'title' => 'Id of the request', + 'description' => '请求ID。', + 'type' => 'string', + 'example' => 'EE339D98-9BD3-4413-B165', + ], + 'Message' => [ + 'title' => '错误信息', + 'description' => '状态码描述。', + 'type' => 'string', + 'example' => 'OK', + ], + 'HttpStatusCode' => [ + 'title' => 'http状态码', + 'description' => 'HTTP状态码。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '200', + ], + 'Code' => [ + 'title' => '错误码', + 'description' => '状态码。返回Success表示请求成功。', + 'type' => 'string', + 'example' => 'Success', + ], + 'Success' => [ + 'title' => '接口调用是否成功', + 'description' => '接口调用是否成功。', + 'type' => 'boolean', + 'example' => 'true', + ], + ], + ], + ], + ], + 'staticInfo' => [ + 'returnType' => 'synchronous', + ], + 'responseDemo' => '[{"type":"json","example":"{\\n \\"RequestId\\": \\"EE339D98-9BD3-4413-B165\\",\\n \\"Success\\": true,\\n \\"Code\\": \\"Success\\",\\n \\"Message\\": \\"OK\\",\\n \\"HttpStatusCode\\": 200\\n}","errorExample":""},{"type":"xml","example":"<AddHotlineNumberResponse>\\n <RequestId>EE339D98-9BD3-4413-B165</RequestId>\\n <Success>true</Success>\\n <Code>Success</Code>\\n <Message>OK</Message>\\n <HttpStatusCode>200</HttpStatusCode>\\n</AddHotlineNumberResponse>","errorExample":""}]', + 'title' => '新增热线号码', + 'description' => '> 热线号码仅供呼入、呼出使用。', + ], + 'DeleteHotlineNumber' => [ + 'summary' => '调用DeleteHotlineNumber接口删除配置的热线号码。', + 'methods' => [ + 'post', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + ], + 'operationType' => 'readAndWrite', + 'deprecated' => false, + 'systemTags' => [ + 'operationType' => 'delete', + 'riskType' => 'none', + 'chargeType' => 'free', + 'autoTest' => true, + 'tenantRelevance' => 'publicInformation', + ], + 'parameters' => [ + [ + 'name' => 'InstanceId', + 'in' => 'formData', + 'schema' => [ + 'title' => '实例id', + 'description' => 'AICCS实例ID。可在智能联络中心控制台上获取。', + 'type' => 'string', + 'required' => true, + 'example' => 'ccc_xp_pre-cn-***', + ], + ], + [ + 'name' => 'HotlineNumber', + 'in' => 'formData', + 'schema' => [ + 'title' => '号码', + 'description' => '热线号码。', + 'type' => 'string', + 'required' => true, + 'example' => '05710000****', + 'pattern' => '^\\d+$', + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'title' => 'Schema of Response', + 'description' => 'Schema of Response', + 'type' => 'object', + 'properties' => [ + 'RequestId' => [ + 'title' => 'Id of the request', + 'description' => '请求ID。', + 'type' => 'string', + 'example' => '98B032F5-6473-4EAC-8BA8-C28993513A1F', + ], + 'Message' => [ + 'title' => '错误信息', + 'description' => '状态码描述。', + 'type' => 'string', + 'example' => 'OK', + ], + 'HttpStatusCode' => [ + 'title' => 'http状态码', + 'description' => 'HTTP状态码。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '200', + ], + 'Code' => [ + 'title' => '错误码', + 'description' => '状态码。返回Success表示请求成功。', + 'type' => 'string', + 'example' => 'Success', + ], + 'Success' => [ + 'title' => '接口调用是否成功', + 'description' => '接口调用是否成功', + 'type' => 'boolean', + 'example' => 'true', + ], + ], + ], + ], + ], + 'staticInfo' => [ + 'returnType' => 'synchronous', + ], + 'responseDemo' => '[{"type":"json","example":"{\\n \\"RequestId\\": \\"98B032F5-6473-4EAC-8BA8-C28993513A1F\\",\\n \\"Success\\": true,\\n \\"Code\\": \\"Success\\",\\n \\"Message\\": \\"OK\\",\\n \\"HttpStatusCode\\": 200\\n}","errorExample":""},{"type":"xml","example":"<DeleteHotlineNumberResponse>\\n <RequestId>98B032F5-6473-4EAC-8BA8-C28993513A1F</RequestId>\\n <Success>true</Success>\\n <Code>Success</Code>\\n <Message>OK</Message>\\n <HttpStatusCode>200</HttpStatusCode>\\n</DeleteHotlineNumberResponse>","errorExample":""}]', + 'title' => '删除配置的热线号码', + ], + 'ResetHotlineNumber' => [ + 'summary' => '调用ResetHotlineNumber接口重置热线号码的呼入（IVR流程）、呼出（生效范围）配置信息。', + 'methods' => [ + 'post', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + ], + 'operationType' => 'write', + 'deprecated' => false, + 'systemTags' => [ + 'operationType' => 'none', + 'riskType' => 'none', + 'chargeType' => 'free', + 'autoTest' => true, + 'tenantRelevance' => 'publicInformation', + ], + 'parameters' => [ + [ + 'name' => 'InstanceId', + 'in' => 'formData', + 'schema' => [ + 'title' => '实例id', + 'description' => 'AICCS实例ID。可在智能联络中心控制台上获取。', + 'type' => 'string', + 'required' => true, + 'example' => 'ccc_xp_pre-cn-***', + ], + ], + [ + 'name' => 'HotlineNumber', + 'in' => 'formData', + 'schema' => [ + 'title' => '号码', + 'description' => '热线号码。', + 'type' => 'string', + 'required' => true, + 'example' => '0571********', + 'pattern' => '^\\d+$', + ], + ], + [ + 'name' => 'Description', + 'in' => 'formData', + 'schema' => [ + 'title' => '号码描述', + 'description' => '号码描述。', + 'type' => 'string', + 'required' => true, + 'example' => '热线号码', + ], + ], + [ + 'name' => 'EnableInbound', + 'in' => 'formData', + 'schema' => [ + 'title' => '是否用于入呼', + 'description' => '是否用于入呼。', + 'type' => 'boolean', + 'required' => true, + 'example' => 'true', + ], + ], + [ + 'name' => 'InboundFlowId', + 'in' => 'formData', + 'schema' => [ + 'title' => '入呼ivr流程id', + 'description' => '入呼IVR流程ID。', + 'type' => 'integer', + 'format' => 'int64', + 'required' => false, + 'example' => '123456', + ], + ], + [ + 'name' => 'EnableOutbound', + 'in' => 'formData', + 'schema' => [ + 'title' => '是否用于外呼', + 'description' => '是否用于外呼。', + 'type' => 'boolean', + 'required' => true, + 'example' => 'true', + ], + ], + [ + 'name' => 'OutboundAllDepart', + 'in' => 'formData', + 'schema' => [ + 'title' => '外呼是否对所有部门生效', + 'description' => '外呼是否对所有部门生效。', + 'type' => 'boolean', + 'required' => true, + 'example' => 'true', + ], + ], + [ + 'name' => 'EnableInboundEvaluation', + 'in' => 'formData', + 'schema' => [ + 'title' => '是否开启入呼满意度', + 'description' => '是否开启入呼满意度。', + 'type' => 'boolean', + 'required' => true, + 'example' => 'true', + ], + ], + [ + 'name' => 'EnableOutboundEvaluation', + 'in' => 'formData', + 'schema' => [ + 'title' => '是否开启外呼满意度', + 'description' => '是否开启外呼满意度。', + 'type' => 'boolean', + 'required' => true, + 'example' => 'true', + ], + ], + [ + 'name' => 'EvaluationLevel', + 'in' => 'formData', + 'schema' => [ + 'title' => '满意度等级', + 'description' => '满意度等级。取值：'."\n" + ."\n" + .'- **2**：二级（满意，不满意）'."\n" + .'- **3**：三级（满意，一般，不满意）'."\n" + .'- **4**：四级（很满意，满意，一般，不满意）'."\n" + .'- **5**：五级（很满意，满意，一般，不满意，非常差）', + 'type' => 'integer', + 'format' => 'int32', + 'required' => false, + 'example' => '2', + 'enum' => [ + '2', + '3', + '4', + '5', + ], + ], + ], + [ + 'name' => 'OutboundRangeList', + 'in' => 'formData', + 'style' => 'json', + 'schema' => [ + 'title' => '外呼生效范围', + 'description' => '外呼生效范围。', + 'type' => 'array', + 'items' => [ + 'description' => '外呼生效范围。', + 'type' => 'object', + 'properties' => [ + 'GroupIdList' => [ + 'title' => '生效技能组列表（部门123下）', + 'description' => '生效技能组列表。'."\n" + ."\n" + .'> 技能组列表为空则对整个部门生效，否则针对部门下指定技能组列表生效。'."\n", + 'type' => 'array', + 'items' => [ + 'description' => '技能组ID。', + 'type' => 'integer', + 'format' => 'int64', + 'required' => false, + 'example' => '123456', + ], + 'required' => false, + ], + 'DepartmentId' => [ + 'title' => '生效部门id', + 'description' => '生效部门ID。', + 'type' => 'integer', + 'format' => 'int64', + 'required' => false, + 'example' => '123456', + ], + ], + 'required' => false, + ], + 'required' => false, + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'title' => 'Schema of Response', + 'description' => 'Schema of Response', + 'type' => 'object', + 'properties' => [ + 'RequestId' => [ + 'title' => 'Id of the request', + 'description' => '请求ID。', + 'type' => 'string', + 'example' => 'EE338D98-9BD3-4413-B165', + ], + 'Message' => [ + 'title' => '错误信息', + 'description' => '状态码描述。', + 'type' => 'string', + 'example' => 'xxx', + ], + 'HttpStatusCode' => [ + 'title' => 'http状态码', + 'description' => 'HTTP状态码。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '200', + ], + 'Code' => [ + 'title' => '错误码', + 'description' => '状态码。返回Success表示请求成功。', + 'type' => 'string', + 'example' => 'Success', + ], + 'Success' => [ + 'title' => '接口调用是否成功', + 'description' => '接口调用是否成功', + 'type' => 'boolean', + 'example' => 'true', + ], + ], + ], + ], + ], + 'staticInfo' => [ + 'returnType' => 'synchronous', + ], + 'responseDemo' => '[{"type":"json","example":"{\\n \\"RequestId\\": \\"EE338D98-9BD3-4413-B165\\",\\n \\"Success\\": true,\\n \\"Code\\": \\"Success\\",\\n \\"Message\\": \\"xxx\\",\\n \\"HttpStatusCode\\": 200\\n}","errorExample":""},{"type":"xml","example":"<ResetHotlineNumberResponse>\\n <RequestId>EE338D98-9BD3-4413-B165</RequestId>\\n <Success>true</Success>\\n <Code>Success</Code>\\n <Message>xxx</Message>\\n <HttpStatusCode>200</HttpStatusCode>\\n</ResetHotlineNumberResponse>","errorExample":""}]', + 'title' => '重置热线号码', + ], + 'QueryHotlineNumber' => [ + 'summary' => '根据实例ID查询热线号码配置列表，支持通过热线号码模糊查询。', + 'methods' => [ + 'get', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + ], + 'operationType' => 'read', + 'deprecated' => false, + 'systemTags' => [ + 'operationType' => 'get', + 'riskType' => 'none', + 'chargeType' => 'free', + 'autoTest' => true, + 'tenantRelevance' => 'publicInformation', + ], + 'parameters' => [ + [ + 'name' => 'InstanceId', + 'in' => 'query', + 'schema' => [ + 'title' => '实例id', + 'description' => 'AICCS实例ID。'."\n" + .'您可以在[智能联络中心控制台](https://aiccs.console.aliyun.com/overview)左侧导航栏的<b>实例管理</b>中获取。', + 'type' => 'string', + 'required' => true, + 'example' => 'ccc_xp_pre-cn-***', + ], + ], + [ + 'name' => 'CurrentPage', + 'in' => 'query', + 'schema' => [ + 'title' => '当前页码', + 'description' => '当前页。取值大于**0**，默认值：**1**。', + 'type' => 'integer', + 'format' => 'int32', + 'required' => true, + 'minimum' => '1', + 'example' => '1', + ], + ], + [ + 'name' => 'PageSize', + 'in' => 'query', + 'schema' => [ + 'title' => '每页大小', + 'description' => '每页大小。取值大于**0**，默认值：**20**。', + 'type' => 'integer', + 'format' => 'int32', + 'required' => true, + 'maximum' => '20', + 'minimum' => '1', + 'example' => '10', + ], + ], + [ + 'name' => 'HotlineNumber', + 'in' => 'query', + 'schema' => [ + 'title' => '号码（支持模糊查询）', + 'description' => '热线号码。支持模糊查询。', + 'type' => 'string', + 'required' => false, + 'example' => '0571****2211', + ], + ], + [ + 'name' => 'DepartmentId', + 'in' => 'query', + 'schema' => [ + 'title' => '部门id（技能组分组）', + 'description' => '部门ID。', + 'type' => 'integer', + 'format' => 'int64', + 'required' => false, + 'example' => '2256****', + ], + ], + [ + 'name' => 'GroupIds', + 'in' => 'query', + 'style' => 'json', + 'schema' => [ + 'title' => '技能组列表', + 'description' => '技能组列表。', + 'type' => 'array', + 'items' => [ + 'description' => '技能组ID。结合技能组分组ID使用。', + 'type' => 'integer', + 'format' => 'int64', + 'required' => false, + 'example' => '["6083****","6084****"]', + ], + 'required' => false, + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'title' => 'Schema of Response', + 'description' => '返回数据。', + 'type' => 'object', + 'properties' => [ + 'RequestId' => [ + 'title' => 'Id of the request', + 'description' => '请求ID。', + 'type' => 'string', + 'example' => 'EE339D98-9BD3-4413-B165', + ], + 'Message' => [ + 'title' => '错误信息', + 'description' => '状态码描述。', + 'type' => 'string', + 'example' => 'OK', + ], + 'Data' => [ + 'title' => '返回结果数据', + 'description' => '热线号码配置信息。', + 'type' => 'object', + 'properties' => [ + 'TotalCount' => [ + 'title' => '数据总量', + 'description' => '数据总量。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '123', + ], + 'PageSize' => [ + 'title' => '每页大小', + 'description' => '每页大小。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '10', + ], + 'CurrentPage' => [ + 'title' => '当前页面', + 'description' => '当前页面。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '1', + ], + 'HotlineNumList' => [ + 'title' => '号码列表', + 'description' => '号码列表。', + 'type' => 'array', + 'items' => [ + 'description' => '号码列表。', + 'type' => 'object', + 'properties' => [ + 'FlowId' => [ + 'title' => '入呼流程id', + 'description' => '入呼流程ID。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '12', + ], + 'Description' => [ + 'title' => '号码描述', + 'description' => '号码描述。', + 'type' => 'string', + 'example' => '测试', + ], + 'OutboundEnabled' => [ + 'title' => '是否用于外呼', + 'description' => '是否用于外呼。', + 'type' => 'boolean', + 'example' => 'true', + ], + 'CalloutAllDepartment' => [ + 'title' => '外呼针对所有部门生效', + 'description' => '外呼针对所有部门生效。', + 'type' => 'boolean', + 'example' => 'true', + ], + 'FlowName' => [ + 'title' => '入呼流程名称', + 'description' => '入呼流程名称。', + 'type' => 'string', + 'example' => '测试流程', + ], + 'CalloutRangeList' => [ + 'title' => '外呼生效列表', + 'description' => '外呼生效列表。', + 'type' => 'array', + 'items' => [ + 'description' => '外呼生效列表。', + 'type' => 'object', + 'properties' => [ + 'GroupDOList' => [ + 'title' => '技能组列表', + 'description' => '技能组列表。', + 'type' => 'array', + 'items' => [ + 'description' => '技能组列表。', + 'type' => 'object', + 'properties' => [ + 'GroupName' => [ + 'title' => '技能组名称', + 'description' => '技能组名称。', + 'type' => 'string', + 'example' => '技能组A', + ], + 'GroupId' => [ + 'title' => '技能组id', + 'description' => '技能组ID。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '6083****', + ], + ], + ], + ], + 'DepartmentName' => [ + 'title' => '部门名称', + 'description' => '部门名称。', + 'type' => 'string', + 'example' => '部门A', + ], + 'DepartmentId' => [ + 'title' => '部门id', + 'description' => '部门ID。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '2256****', + ], + ], + ], + ], + 'HotlineNumber' => [ + 'title' => '号码', + 'description' => '热线号码。', + 'type' => 'string', + 'example' => '0571****2211', + ], + 'EvaluationStatus' => [ + 'title' => '满意度状态', + 'description' => '满意度状态。取值：'."\n" + .'- **0**：入呼外呼均不开启。'."\n" + .'- **1**：入呼开启。'."\n" + .'- **2**：外呼开启。'."\n" + .'- **3**：入呼外呼均开启。', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '0', + ], + 'Sp' => [ + 'title' => '运营商', + 'description' => '运营商。', + 'type' => 'string', + 'example' => '电信', + ], + 'Location' => [ + 'title' => '归属地', + 'description' => '号码归属地。', + 'type' => 'string', + 'example' => '浙江杭州', + ], + 'InBoundEnabled' => [ + 'title' => '是否用于入呼', + 'description' => '是否用于入呼。', + 'type' => 'boolean', + 'example' => 'true', + ], + ], + ], + ], + ], + ], + 'Code' => [ + 'title' => '错误码', + 'description' => '状态码。返回Success表示请求成功。', + 'type' => 'string', + 'example' => 'Success', + ], + 'Success' => [ + 'title' => '是否成功', + 'description' => '接口调用是否成功。'."\n" + .'- **true**：成功。'."\n" + .'- **false**：失败。', + 'type' => 'boolean', + 'example' => 'true', + ], + ], + ], + ], + ], + 'staticInfo' => [ + 'returnType' => 'synchronous', + ], + 'responseDemo' => '[{"type":"json","example":"{\\n \\"RequestId\\": \\"EE339D98-9BD3-4413-B165\\",\\n \\"Message\\": \\"OK\\",\\n \\"Data\\": {\\n \\"TotalCount\\": 123,\\n \\"PageSize\\": 10,\\n \\"CurrentPage\\": 1,\\n \\"HotlineNumList\\": [\\n {\\n \\"FlowId\\": 12,\\n \\"Description\\": \\"测试\\",\\n \\"OutboundEnabled\\": true,\\n \\"CalloutAllDepartment\\": true,\\n \\"FlowName\\": \\"测试流程\\",\\n \\"CalloutRangeList\\": [\\n {\\n \\"GroupDOList\\": [\\n {\\n \\"GroupName\\": \\"技能组A\\",\\n \\"GroupId\\": 0\\n }\\n ],\\n \\"DepartmentName\\": \\"部门A\\",\\n \\"DepartmentId\\": 0\\n }\\n ],\\n \\"HotlineNumber\\": \\"0571****2211\\",\\n \\"EvaluationStatus\\": 0,\\n \\"Sp\\": \\"电信\\",\\n \\"Location\\": \\"浙江杭州\\",\\n \\"InBoundEnabled\\": true\\n }\\n ]\\n },\\n \\"Code\\": \\"Success\\",\\n \\"Success\\": true\\n}","errorExample":""},{"type":"xml","example":"<QueryHotlineNumberResponse>\\n <RequestId>EE339D98-9BD3-4413-B165</RequestId>\\n <Success>true</Success>\\n <Code>Success</Code>\\n <Message>xxx</Message>\\n <Data>\\n <TotalCount>123</TotalCount>\\n <CurrentPage>1</CurrentPage>\\n <PageSize>10</PageSize>\\n <HotlineNumList>\\n <HotlineNumber>05710000****</HotlineNumber>\\n <Description>测试</Description>\\n <Location>浙江杭州</Location>\\n <Sp>电信</Sp>\\n <InBoundEnabled>true</InBoundEnabled>\\n <FlowId>12</FlowId>\\n <FlowName>测试流程</FlowName>\\n <OutboundEnabled>true</OutboundEnabled>\\n <CalloutAllDepartment>true</CalloutAllDepartment>\\n <CalloutRangeList>\\n <DepartmentId>123456</DepartmentId>\\n <DepartmentName>部门A</DepartmentName>\\n <GroupDOList>\\n <GroupId>123456</GroupId>\\n <GroupName>技能组A</GroupName>\\n </GroupDOList>\\n </CalloutRangeList>\\n <EvaluationStatus>0</EvaluationStatus>\\n </HotlineNumList>\\n </Data>\\n</QueryHotlineNumberResponse>","errorExample":""}]', + 'title' => '查询热线号码配置列表', + 'description' => '热线号码配置包含热线号码、号码归属地、运营商、是否用于入呼等信息，具体参见[返回参数](#api-detail-40)。'."\n" + ."\n" + .'### QPS限制'."\n" + .'- 单用户调用频率：100次/秒。'."\n" + .'- API频率：100次/秒。'."\n" + ."\n" + .'> 如果多个用户的总调用超过API频率也会触发流控。', + ], + 'GetConfigNumList' => [ + 'summary' => '调用GetConfigNumList接口获取热线设置号码列表。', + 'methods' => [ + 'get', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + ], + 'operationType' => 'read', + 'deprecated' => false, + 'systemTags' => [ + 'operationType' => 'get', + 'riskType' => 'none', + 'chargeType' => 'free', + 'autoTest' => true, + 'tenantRelevance' => 'publicInformation', + ], + 'parameters' => [ + [ + 'name' => 'InstanceId', + 'in' => 'query', + 'schema' => [ + 'title' => '实例ID', + 'description' => 'AICCS实例ID。可在智能联络中心控制台上获取。', + 'type' => 'string', + 'required' => true, + 'example' => 'ccc_xp_pre-cn-***', + ], + ], + [ + 'name' => 'DepartmentId', + 'in' => 'query', + 'schema' => [ + 'title' => '部门ID', + 'description' => '部门ID。', + 'type' => 'integer', + 'format' => 'int64', + 'required' => false, + 'example' => '12345', + ], + ], + [ + 'name' => 'AccountName', + 'in' => 'query', + 'schema' => [ + 'title' => '账号名称', + 'description' => '坐席账号名称。实例内唯一（登录名）。', + 'type' => 'string', + 'required' => false, + 'example' => '[email protected]', + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'title' => 'Schema of Response', + 'description' => 'Schema of Response', + 'type' => 'object', + 'properties' => [ + 'RequestId' => [ + 'title' => 'Id of the request', + 'description' => '请求ID。', + 'type' => 'string', + 'example' => 'EE339D98-9BD3-4413-B165', + ], + 'Message' => [ + 'title' => '错误信息', + 'description' => '状态码描述。', + 'type' => 'string', + 'example' => 'xxxx', + ], + 'Data' => [ + 'title' => '号码列表', + 'description' => '号码列表。', + 'type' => 'array', + 'items' => [ + 'description' => '号码列表。', + 'type' => 'string', + 'example' => '0:"057****890" 1:"057****506" 2:"057****507" 3:"057****417" 4:"057****090" 5:"057****888"', + ], + ], + 'Code' => [ + 'title' => '错误码', + 'description' => '状态码。返回Success表示请求成功。', + 'type' => 'string', + 'example' => 'Success', + ], + 'Success' => [ + 'title' => '接口调用是否成功', + 'description' => '接口调用是否成功。', + 'type' => 'boolean', + 'example' => 'true', + ], + ], + ], + ], + ], + 'errorCodes' => [ + 400 => [ + [ + 'errorMessage' => 'The specified tenant does not exist.', + 'errorCode' => 'NoTenantFound', + ], + [ + 'errorMessage' => 'The specified agent does not exist.', + 'errorCode' => 'NoAgentFound', + ], + [ + 'errorMessage' => 'The specified department does not exist.', + 'errorCode' => 'Department.NotFound', + ], + ], + 500 => [ + [ + 'errorMessage' => 'A system error occurred. Please contact the administrator.', + 'errorCode' => 'SystemError', + ], + ], + ], + 'staticInfo' => [ + 'returnType' => 'synchronous', + ], + 'responseDemo' => '[{"type":"json","example":"{\\n \\"RequestId\\": \\"EE339D98-9BD3-4413-B165\\",\\n \\"Success\\": true,\\n \\"Code\\": \\"Success\\",\\n \\"Message\\": \\"xxxx\\",\\n \\"Data\\": [\\n \\"0:\\\\\\"057****890\\\\\\" 1:\\\\\\"057****506\\\\\\" 2:\\\\\\"057****507\\\\\\" 3:\\\\\\"057****417\\\\\\" 4:\\\\\\"057****090\\\\\\" 5:\\\\\\"057****888\\\\\\"\\"\\n ]\\n}","errorExample":""},{"type":"xml","example":"<GetConfigNumListResponse>\\n <RequestId>EE339D98-9BD3-4413-B165</RequestId>\\n <Success>true</Success>\\n <Code>Success</Code>\\n <Message>xxxx</Message>\\n <Data>0:\\"057****890\\" 1:\\"057****506\\" 2:\\"057****507\\" 3:\\"057****417\\" 4:\\"057****090\\" 5:\\"057****888\\"</Data>\\n</GetConfigNumListResponse>","errorExample":""}]', + 'title' => '获取热线设置号码列表', + ], + 'AnswerCall' => [ + 'methods' => [ + 'post', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + [ + 'BearerToken' => [], + ], + ], + 'operationType' => 'readAndWrite', + 'deprecated' => false, + 'systemTags' => [ + 'operationType' => 'none', + 'riskType' => 'none', + 'chargeType' => 'free', + 'autoTest' => true, + 'tenantRelevance' => 'publicInformation', + ], + 'parameters' => [ + [ + 'name' => 'ClientToken', + 'in' => 'formData', + 'schema' => [ + 'description' => '客户请求唯一ID。用于幂等校验，可以用UUID生成。', + 'type' => 'string', + 'required' => false, + 'example' => '46c1341e-2648-447a-9b11-70b6a298d94d', + ], + ], + [ + 'name' => 'InstanceId', + 'in' => 'formData', + 'schema' => [ + 'description' => 'AICCS实例ID。可在智能联络中心控制台上获取。', + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + 'example' => 'ccc_xp_pre-cn-***', + ], + ], + [ + 'name' => 'AccountName', + 'in' => 'formData', + 'schema' => [ + 'description' => '坐席账号名称（坐席登录名）。', + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + 'example' => '[email protected]', + ], + ], + [ + 'name' => 'CallId', + 'in' => 'formData', + 'schema' => [ + 'description' => '入呼后，websocket中的acid。', + 'type' => 'string', + 'required' => false, + 'docRequired' => true, + 'example' => '7719786', + ], + ], + [ + 'name' => 'JobId', + 'in' => 'formData', + 'schema' => [ + 'description' => '入呼后，websocket中的jobId。', + 'type' => 'string', + 'required' => false, + 'docRequired' => true, + 'example' => '7719787', + ], + ], + [ + 'name' => 'ConnectionId', + 'in' => 'formData', + 'schema' => [ + 'description' => '入呼后，websocket中的connId。', + 'type' => 'string', + 'required' => false, + 'docRequired' => true, + 'example' => '7719788', + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'description' => 'result', + 'type' => 'object', + 'properties' => [ + 'Message' => [ + 'description' => '状态码描述。', + 'type' => 'string', + 'example' => 'xxxx', + ], + 'RequestId' => [ + 'description' => '请求ID。', + 'type' => 'string', + 'example' => 'EE338D98-9BD3-4413-B165', + ], + 'Code' => [ + 'description' => '状态码。返回Success表示请求成功。', + 'type' => 'string', + 'example' => 'Success', + ], + 'Success' => [ + 'description' => '接口调用是否成功。', + 'type' => 'boolean', + 'example' => 'true', + ], + ], + ], + ], + ], + 'errorCodes' => [ + 500 => [ + [ + 'errorMessage' => 'The specified tenant does not exist.', + 'errorCode' => 'NoTenantFound', + ], + [ + 'errorMessage' => 'A system error occurred. Please contact the administrator.', + 'errorCode' => 'SystemError', + ], + ], + ], + 'staticInfo' => [ + 'returnType' => 'synchronous', + ], + 'responseDemo' => '[{"type":"json","example":"{\\n \\"Message\\": \\"xxxx\\",\\n \\"RequestId\\": \\"EE338D98-9BD3-4413-B165\\",\\n \\"Code\\": \\"Success\\",\\n \\"Success\\": true\\n}","errorExample":""},{"type":"xml","example":"<AnswerCallResponse>\\n<Message>xxxx</Message>\\n<RequestId>EE338D98-9BD3-4413-B165</RequestId>\\n<Code>Success</Code>\\n<Success>true</Success>\\n</AnswerCallResponse>","errorExample":""}]', + 'title' => '接听来电', + 'summary' => '调用AnswerCall接听来电。', + ], + 'FinishHotlineService' => [ + 'methods' => [ + 'post', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + [ + 'BearerToken' => [], + ], + ], + 'operationType' => 'write', + 'deprecated' => false, + 'systemTags' => [ + 'operationType' => 'none', + 'riskType' => 'none', + 'chargeType' => 'free', + 'autoTest' => true, + 'tenantRelevance' => 'publicInformation', + ], + 'parameters' => [ + [ + 'name' => 'ClientToken', + 'in' => 'formData', + 'schema' => [ + 'description' => '客户请求唯一ID。用于幂等校验，可以用UUID生成。', + 'type' => 'string', + 'required' => false, + 'example' => '46c1341e-2648-447a-9b11-70b6a298d94d', + ], + ], + [ + 'name' => 'InstanceId', + 'in' => 'formData', + 'schema' => [ + 'description' => 'AICCS实例ID。'."\n" + .'您可以在[智能联络中心控制台](https://aiccs.console.aliyun.com/overview)左侧导航栏的<b>实例管理</b>中获取。'."\n", + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + 'example' => 'ccc_xp_pre-cn-***', + ], + ], + [ + 'name' => 'AccountName', + 'in' => 'formData', + 'schema' => [ + 'description' => '坐席账号名称，即账号注册时填写的手机或邮箱。实例内唯一。', + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + 'example' => '[email protected]', + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'description' => 'result', + 'type' => 'object', + 'properties' => [ + 'Message' => [ + 'description' => '状态码描述。', + 'type' => 'string', + 'example' => 'OK', + ], + 'RequestId' => [ + 'description' => '请求ID。', + 'type' => 'string', + 'example' => 'EE338D98-9BD3-4413-B165', + ], + 'HttpStatusCode' => [ + 'description' => 'HTTP状态码。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '200', + ], + 'Code' => [ + 'description' => '状态码。返回Success表示请求成功。', + 'type' => 'string', + 'example' => 'Success', + ], + 'Success' => [ + 'description' => '接口调用是否成功。'."\n" + .'- **true**：成功。'."\n" + .'- **false**：失败。', + 'type' => 'boolean', + 'example' => 'true', + ], + ], + ], + ], + ], + 'errorCodes' => [ + 500 => [ + [ + 'errorMessage' => 'The specified tenant does not exist.', + 'errorCode' => 'NoTenantFound', + ], + [ + 'errorMessage' => 'A system error occurred. Please contact the administrator.', + 'errorCode' => 'SystemError', + ], + ], + ], + 'staticInfo' => [ + 'returnType' => 'synchronous', + ], + 'responseDemo' => '[{"type":"json","example":"{\\n \\"Message\\": \\"OK\\",\\n \\"RequestId\\": \\"EE338D98-9BD3-4413-B165\\",\\n \\"HttpStatusCode\\": 200,\\n \\"Code\\": \\"Success\\",\\n \\"Success\\": true\\n}","errorExample":""},{"type":"xml","example":"<FinishHotlineServiceResponse>\\n <Message>OK</Message>\\n <RequestId>EE338D98-9BD3-4413-B165</RequestId>\\n <Code>Success</Code>\\n <Success>true</Success>\\n <HttpStatusCode>200</HttpStatusCode>\\n</FinishHotlineServiceResponse>","errorExample":""}]', + 'title' => '结束热线服务', + 'summary' => '根据实例ID、坐席账号名称结束热线服务。', + 'description' => '### QPS限制'."\n" + .'- 单用户调用频率：不限流。'."\n" + .'- API频率：100次/秒。'."\n" + ."\n" + .'> 如果多个用户的总调用超过API频率也会触发流控。', + ], + 'GetNumLocation' => [ + 'methods' => [ + 'get', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + [ + 'BearerToken' => [], + ], + ], + 'operationType' => 'read', + 'deprecated' => false, + 'systemTags' => [ + 'operationType' => 'get', + 'riskType' => 'none', + 'chargeType' => 'free', + 'autoTest' => true, + 'tenantRelevance' => 'publicInformation', + ], + 'parameters' => [ + [ + 'name' => 'ClientToken', + 'in' => 'query', + 'schema' => [ + 'description' => '客户请求唯一ID。用于幂等校验，可以用UUID生成。', + 'type' => 'string', + 'required' => false, + 'example' => '46c1341e-2648-447a-9b11-70b6a298d94d', + ], + ], + [ + 'name' => 'InstanceId', + 'in' => 'query', + 'schema' => [ + 'description' => 'AICCS实例ID。'."\n" + .'您可以在[智能联络中心控制台](https://aiccs.console.aliyun.com/overview)左侧导航栏的<b>实例管理</b>中获取。', + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + 'example' => 'ccc_xp_pre-cn-***', + ], + ], + [ + 'name' => 'PhoneNum', + 'in' => 'query', + 'schema' => [ + 'description' => '需要查询的电话号码。', + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + 'example' => '1360987****', + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'description' => 'result', + 'type' => 'object', + 'properties' => [ + 'Message' => [ + 'description' => '状态码描述。', + 'type' => 'string', + 'example' => 'xxxx', + ], + 'RequestId' => [ + 'description' => '请求ID。', + 'type' => 'string', + 'example' => 'EE338D98-9BD3-4413-B165', + ], + 'Data' => [ + 'description' => '号码归属地。', + 'type' => 'string', + 'example' => '杭州', + ], + 'Code' => [ + 'description' => '状态码。返回Success表示请求成功。', + 'type' => 'string', + 'example' => 'Success', + ], + 'Success' => [ + 'description' => '接口调用是否成功。'."\n" + .'- **true**：成功。'."\n" + .'- **false**：失败。', + 'type' => 'boolean', + 'example' => 'true', + ], + ], + ], + ], + ], + 'errorCodes' => [ + 500 => [ + [ + 'errorMessage' => 'A system error occurred. Please contact the administrator.', + 'errorCode' => 'SystemError', + ], + ], + ], + 'staticInfo' => [ + 'returnType' => 'synchronous', + ], + 'responseDemo' => '[{"errorExample":"","example":"{\\n \\"Message\\": \\"xxxx\\",\\n \\"RequestId\\": \\"EE338D98-9BD3-4413-B165\\",\\n \\"Data\\": \\"杭州\\",\\n \\"Code\\": \\"Success\\",\\n \\"Success\\": true\\n}","type":"json"}]', + 'title' => '获取号码归属地', + 'summary' => '根据实例ID、电话号码获取该号码的归属地信息。', + 'description' => '### QPS限制'."\n" + .'- 单用户调用频率：不限流。'."\n" + .'- API频率：100次/秒。'."\n" + ."\n" + .'> 如果多个用户的总调用超过API频率也会触发流控。', + ], + 'GetRtcToken' => [ + 'summary' => '调用GetRtcToken获取移动坐席Token。', + 'methods' => [ + 'get', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + ], + 'operationType' => 'read', + 'deprecated' => false, + 'systemTags' => [ + 'operationType' => 'get', + 'riskType' => 'none', + 'chargeType' => 'free', + 'autoTest' => true, + 'tenantRelevance' => 'publicInformation', + ], + 'parameters' => [ + [ + 'name' => 'InstanceId', + 'in' => 'query', + 'schema' => [ + 'title' => '实例ID', + 'description' => 'AICCS实例ID。'."\n" + .'您可以在[智能联络中心控制台](https://aiccs.console.aliyun.com/overview)左侧导航栏的**实例管理**中获取。', + 'type' => 'string', + 'required' => true, + 'example' => 'agent_***', + ], + ], + [ + 'name' => 'AccountName', + 'in' => 'query', + 'schema' => [ + 'title' => '账号名称', + 'description' => '坐席账号名称，即账号注册时填写的手机或邮箱。实例内唯一。 ', + 'type' => 'string', + 'required' => true, + 'example' => '[email protected]', + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'title' => 'Schema of Response', + 'description' => 'Schema of Response', + 'type' => 'object', + 'properties' => [ + 'RequestId' => [ + 'title' => 'Id of the request', + 'description' => '请求ID。', + 'type' => 'string', + 'example' => 'EE338D98-9BD3-4413-B165', + ], + 'Message' => [ + 'title' => '错误信息', + 'description' => '状态码描述。', + 'type' => 'string', + 'example' => 'Successful', + ], + 'Data' => [ + 'title' => 'data', + 'description' => '返回数据。', + 'type' => 'object', + 'properties' => [ + 'RtcId' => [ + 'title' => 'rtcId', + 'description' => '通过互联网域接入的终端身份标识。', + 'type' => 'string', + 'example' => '200000000*******', + ], + 'Token' => [ + 'title' => 'token信息', + 'description' => 'Token信息。', + 'type' => 'string', + 'enumValueTitles' => [], + 'example' => '{“cleansession”:true,”clientId”:”GID_VOIP@@@ClientId_****”,”conferenceTopic”:”cs_alicom_voip_conference”,”host”:”mqtt-cn-4590mdhb901.mqtt.aliyuncs.com”,”meetingEventKeepAliveInterval”:0,”phoneTopic”:”alicom_voip_phone”,”port”:0,”reconnectTimeout”:2000,”registerTime”:0,”sdkClientPort”:8883,”serverId”:”GID_VOIP@@@MTEuMTMuMTM2LjExOA==”,”sgwServerTopic”:”alicom_voip_server_pre”,”tlsport”:443,”tokenData”:”abcdef”,”useTLS”:false}', + ], + 'AccountName' => [ + 'title' => '账号名', + 'description' => '账号名称。', + 'type' => 'string', + 'example' => '139000000', + ], + ], + 'example' => '{"cleansession":true,"clientId":"GID_VOIP@@@ClientId_2000000001271771_100685295007","conferenceTopic":"cs_alicom_voip_conference_pre","dataTopic":"alicom_voip_data_pre","host":"mqtt-cn-4590mdhb901.mqtt.aliyuncs.com","meetingEventKeepAliveInterval":0,"phoneTopic":"alicom_voip_phone","port":0,"reconnectTimeout":2000,"registerTime":0,"sdkClientPort":8883,"serverId":"GID_VOIP@@@MTEuMjIuMTQ1Ljgy","sgwServerTopic":"alicom_voip_server_pre","tlsport":443,"tokenData":"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","useTLS":false,"username":"LTAI27GqAW1VrcQA"}', + ], + 'Code' => [ + 'title' => '错误码', + 'description' => '状态码。', + 'type' => 'string', + 'example' => '200', + ], + 'Success' => [ + 'title' => '是否成功', + 'description' => '接口调用是否成功。'."\n" + .'- **true**：成功。'."\n" + .'- **false**：失败。', + 'type' => 'boolean', + 'example' => 'true', + ], + ], + ], + ], + ], + 'errorCodes' => [ + 500 => [ + [ + 'errorMessage' => 'A system error occurred. Please contact the administrator.', + 'errorCode' => 'SystemError', + ], + ], + ], + 'staticInfo' => [ + 'returnType' => 'synchronous', + ], + 'responseDemo' => '[{"type":"json","example":"{\\n \\"RequestId\\": \\"EE338D98-9BD3-4413-B165\\",\\n \\"Message\\": \\"Successful\\",\\n \\"Data\\": {\\n \\"RtcId\\": \\"200000000*******\\",\\n \\"Token\\": \\"{“cleansession”:true,”clientId”:”GID_VOIP@@@ClientId_****”,”conferenceTopic”:”cs_alicom_voip_conference”,”host”:”mqtt-cn-4590mdhb901.mqtt.aliyuncs.com”,”meetingEventKeepAliveInterval”:0,”phoneTopic”:”alicom_voip_phone”,”port”:0,”reconnectTimeout”:2000,”registerTime”:0,”sdkClientPort”:8883,”serverId”:”GID_VOIP@@@MTEuMTMuMTM2LjExOA==”,”sgwServerTopic”:”alicom_voip_server_pre”,”tlsport”:443,”tokenData”:”abcdef”,”useTLS”:false}\\",\\n \\"AccountName\\": \\"139000000\\"\\n },\\n \\"Code\\": \\"200\\",\\n \\"Success\\": true\\n}","errorExample":""},{"type":"xml","example":"<GetRtcTokenResponse>\\n <RequestId>EE338D98-9BD3-4413-B165</RequestId>\\n <Success>true</Success>\\n <Code>200</Code>\\n <Message>Successful</Message>\\n <Data>\\n <Token>{“cleansession”:true,”clientId”:”GID_VOIP@@@ClientId_2000000000000009_100648480015”,”conferenceTopic”:”cs_alicom_voip_conference”,”host”:”mqtt-cn-4590mdhb901.mqtt.aliyuncs.com”,”meetingEventKeepAliveInterval”:0,”phoneTopic”:”alicom_voip_phone”,”port”:0,”reconnectTimeout”:2000,”registerTime”:0,”sdkClientPort”:8883,”serverId”:”GID_VOIP@@@MTEuMTMuMTM2LjExOA==”,”sgwServerTopic”:”alicom_voip_server_pre”,”tlsport”:443,”tokenData”:”abcdef”,”useTLS”:false}</Token>\\n <RtcId>2000000001271771</RtcId>\\n <AccountName>150****5678</AccountName>\\n </Data>\\n</GetRtcTokenResponse>","errorExample":""}]', + 'title' => '获取移动坐席Token', + ], + 'HangupCall' => [ + 'methods' => [ + 'post', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + [ + 'BearerToken' => [], + ], + ], + 'operationType' => 'readAndWrite', + 'deprecated' => false, + 'systemTags' => [ + 'operationType' => 'none', + 'riskType' => 'none', + 'chargeType' => 'free', + 'autoTest' => true, + 'tenantRelevance' => 'publicInformation', + ], + 'parameters' => [ + [ + 'name' => 'ClientToken', + 'in' => 'formData', + 'schema' => [ + 'description' => '客户请求唯一ID。用于幂等校验，可以用UUID生成。', + 'type' => 'string', + 'required' => false, + 'example' => '46c1341e-2648-447a-9b11-70b6a298d94d', + ], + ], + [ + 'name' => 'InstanceId', + 'in' => 'formData', + 'schema' => [ + 'description' => 'AICCS实例ID。可在智能联络中心控制台上获取。', + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + 'example' => 'ccc_xp_pre-cn-***', + ], + ], + [ + 'name' => 'AccountName', + 'in' => 'formData', + 'schema' => [ + 'description' => '坐席账号名称（坐席登录名）。', + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + 'example' => '[email protected]', + ], + ], + [ + 'name' => 'CallId', + 'in' => 'formData', + 'schema' => [ + 'description' => '热线会话ID。', + 'type' => 'string', + 'required' => false, + 'docRequired' => true, + 'example' => '7719786', + ], + ], + [ + 'name' => 'JobId', + 'in' => 'formData', + 'schema' => [ + 'description' => '入呼后，websocket中的jobId。', + 'type' => 'string', + 'required' => false, + 'docRequired' => true, + 'example' => '7719787', + ], + ], + [ + 'name' => 'ConnectionId', + 'in' => 'formData', + 'schema' => [ + 'description' => '入呼后，websocket中的connId。', + 'type' => 'string', + 'required' => false, + 'docRequired' => true, + 'example' => '7719788', + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'description' => 'result', + 'type' => 'object', + 'properties' => [ + 'Message' => [ + 'description' => '状态码描述。', + 'type' => 'string', + 'example' => 'xxxx', + ], + 'RequestId' => [ + 'description' => '请求ID。', + 'type' => 'string', + 'example' => 'EE338D98-9BD3-4413-B165', + ], + 'Code' => [ + 'description' => '状态码。返回Success表示请求成功。', + 'type' => 'string', + 'example' => 'Success', + ], + 'Success' => [ + 'description' => '接口调用是否成功。', + 'type' => 'boolean', + 'example' => 'true', + ], + ], + ], + ], + ], + 'errorCodes' => [ + 500 => [ + [ + 'errorMessage' => 'The specified tenant does not exist.', + 'errorCode' => 'NoTenantFound', + ], + [ + 'errorMessage' => 'A system error occurred. Please contact the administrator.', + 'errorCode' => 'SystemError', + ], + ], + ], + 'staticInfo' => [ + 'returnType' => 'synchronous', + ], + 'responseDemo' => '[{"type":"json","example":"{\\n \\"Message\\": \\"xxxx\\",\\n \\"RequestId\\": \\"EE338D98-9BD3-4413-B165\\",\\n \\"Code\\": \\"Success\\",\\n \\"Success\\": true\\n}","errorExample":""},{"type":"xml","example":"<HangupCallResponse>\\n<Message>xxxx</Message>\\n<RequestId>EE338D98-9BD3-4413-B165</RequestId>\\n<Code>Success</Code>\\n<Success>true</Success>\\n</HangupCallResponse>","errorExample":""}]', + 'title' => '挂断电话', + 'summary' => '调用HangupCall执行坐席挂机操作。', + ], + 'ListHotlineRecord' => [ + 'methods' => [ + 'get', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + [ + 'BearerToken' => [], + ], + ], + 'operationType' => 'read', + 'deprecated' => false, + 'systemTags' => [ + 'operationType' => 'list', + 'riskType' => 'none', + 'chargeType' => 'free', + 'autoTest' => true, + 'tenantRelevance' => 'publicInformation', + ], + 'parameters' => [ + [ + 'name' => 'ClientToken', + 'in' => 'query', + 'schema' => [ + 'description' => '客户请求唯一ID。用于幂等校验，可以用UUID生成。', + 'type' => 'string', + 'required' => false, + 'example' => '46c1341e-2648-447a-9b11-70b6a298d94d', + ], + ], + [ + 'name' => 'InstanceId', + 'in' => 'query', + 'schema' => [ + 'description' => 'AICCS实例ID。可在智能联络中心控制台上获取。', + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + 'example' => 'ccc_xp_pre-cn-***', + ], + ], + [ + 'name' => 'CallId', + 'in' => 'query', + 'schema' => [ + 'description' => '会话ID。入呼后，websocket中的acid。', + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + 'example' => '100365558', + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'description' => 'result', + 'type' => 'object', + 'properties' => [ + 'Message' => [ + 'description' => '状态码描述。', + 'type' => 'string', + 'example' => 'xxxx', + ], + 'RequestId' => [ + 'description' => '请求ID。', + 'type' => 'string', + 'example' => 'EE338D98-9BD3-4413-B165', + ], + 'Data' => [ + 'description' => '热线会话信息。', + 'type' => 'array', + 'items' => [ + 'description' => '热线会话录音信息。', + 'type' => 'object', + 'properties' => [ + 'ConnectionId' => [ + 'description' => '连接ID。', + 'type' => 'string', + 'example' => '100365548', + ], + 'EndTime' => [ + 'description' => '录音结束时间戳。单位：毫秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '16128694810', + ], + 'CallId' => [ + 'description' => '会话ID。入呼后，websocket中的acid。', + 'type' => 'string', + 'example' => '100365558', + ], + 'StartTime' => [ + 'description' => '录音开始时间戳。单位：毫秒。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '16128694110', + ], + 'Url' => [ + 'description' => '录音文件URL。', + 'type' => 'string', + 'example' => 'http://aliccrec-shvpc.oss-cn-shanghai.aliyuncs.com', + ], + ], + ], + ], + 'Code' => [ + 'description' => '状态码。返回Success表示请求成功。', + 'type' => 'string', + 'example' => 'Success', + ], + 'Success' => [ + 'description' => '接口调用是否成功。', + 'type' => 'boolean', + 'example' => 'true', + ], + ], + ], + ], + ], + 'errorCodes' => [ + 500 => [ + [ + 'errorMessage' => 'The specified tenant does not exist.', + 'errorCode' => 'NoTenantFound', + ], + [ + 'errorMessage' => 'A system error occurred. Please contact the administrator.', + 'errorCode' => 'SystemError', + ], + ], + ], + 'staticInfo' => [ + 'returnType' => 'synchronous', + ], + 'responseDemo' => '[{"type":"json","example":"{\\n \\"Message\\": \\"xxxx\\",\\n \\"RequestId\\": \\"EE338D98-9BD3-4413-B165\\",\\n \\"Data\\": [\\n {\\n \\"ConnectionId\\": \\"100365548\\",\\n \\"EndTime\\": 16128694810,\\n \\"CallId\\": \\"100365558\\",\\n \\"StartTime\\": 16128694110,\\n \\"Url\\": \\"http://aliccrec-shvpc.oss-cn-shanghai.aliyuncs.com\\"\\n }\\n ],\\n \\"Code\\": \\"Success\\",\\n \\"Success\\": true\\n}","errorExample":""},{"type":"xml","example":"<ListHotlineRecordResponse>\\n<Message>xxxx</Message>\\n<RequestId>EE338D98-9BD3-4413-B165</RequestId>\\n<Data>\\n <EndTime>16128694810</EndTime>\\n <StartTime>16128694110</StartTime>\\n <ConnectionId>100365548</ConnectionId>\\n <CallId>100365558</CallId>\\n <Url>http://aliccrec-shvpc.oss-cn-shanghai.aliyuncs.com</Url>\\n</Data>\\n<Code>Success</Code>\\n<Success>true</Success>\\n</ListHotlineRecordResponse>","errorExample":""}]', + 'title' => '获取热线录音列表', + 'summary' => '调用ListHotlineRecord根据热线会话ID查询热线录音列表。', + ], + 'ListOutboundPhoneNumber' => [ + 'methods' => [ + 'get', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + [ + 'BearerToken' => [], + ], + ], + 'operationType' => 'read', + 'deprecated' => false, + 'systemTags' => [ + 'operationType' => 'list', + 'riskType' => 'none', + 'chargeType' => 'free', + 'autoTest' => true, + 'tenantRelevance' => 'publicInformation', + ], + 'parameters' => [ + [ + 'name' => 'ClientToken', + 'in' => 'query', + 'schema' => [ + 'description' => '客户请求唯一ID。用于幂等校验，可以用UUID生成。', + 'type' => 'string', + 'required' => false, + 'example' => '46c1341e-2648-447a-9b11-70b6a298d****', + ], + ], + [ + 'name' => 'InstanceId', + 'in' => 'query', + 'schema' => [ + 'description' => 'AICCS实例ID。'."\n" + .'您可以在[智能联络中心控制台](https://aiccs.console.aliyun.com/overview)左侧导航栏的<b>实例管理</b>中获取。', + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + 'example' => 'ccc_xp_pre-cn-***', + ], + ], + [ + 'name' => 'AccountName', + 'in' => 'query', + 'schema' => [ + 'description' => '坐席账号名称，即账号注册时填写的手机或邮箱。实例内唯一。 ', + 'type' => 'string', + 'required' => false, + 'docRequired' => true, + 'example' => '[email protected]', + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'description' => '返回数据。', + 'type' => 'object', + 'properties' => [ + 'Message' => [ + 'description' => '状态码描述。', + 'type' => 'string', + 'example' => 'OK', + ], + 'RequestId' => [ + 'description' => '请求ID。', + 'type' => 'string', + 'example' => 'EE338D98-9BD3-4413-B165', + ], + 'HttpStatusCode' => [ + 'description' => 'HTTP状态码。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '200', + ], + 'Data' => [ + 'description' => '主叫外呼电话号码。', + 'type' => 'array', + 'items' => [ + 'description' => '主叫外呼电话号码。', + 'type' => 'string', + 'example' => '{906****}', + ], + ], + 'Code' => [ + 'description' => '状态码。返回Success表示请求成功。', + 'type' => 'string', + 'example' => 'Success', + ], + 'Success' => [ + 'description' => '接口调用是否成功。'."\n" + .'- **true**：成功。'."\n" + .'- **false**：失败。'."\n", + 'type' => 'boolean', + 'example' => 'true', + ], + ], + ], + ], + ], + 'errorCodes' => [ + 500 => [ + [ + 'errorMessage' => 'The specified agent does not exist.', + 'errorCode' => 'NoAgentFound', + ], + [ + 'errorMessage' => 'The specified tenant does not exist.', + 'errorCode' => 'NoTenantFound', + ], + [ + 'errorMessage' => 'A system error occurred. Please contact the administrator.', + 'errorCode' => 'SystemError', + ], + ], + ], + 'staticInfo' => [ + 'returnType' => 'synchronous', + ], + 'responseDemo' => '[{"type":"json","example":"{\\n \\"Message\\": \\"OK\\",\\n \\"RequestId\\": \\"EE338D98-9BD3-4413-B165\\",\\n \\"HttpStatusCode\\": 200,\\n \\"Data\\": [\\n \\"{906****}\\"\\n ],\\n \\"Code\\": \\"Success\\",\\n \\"Success\\": true\\n}","errorExample":""},{"type":"xml","example":"<ListOutboundPhoneNumberResponse>\\n <Message>OK</Message>\\n <RequestId>EE338D98-9BD3-4413-B165</RequestId>\\n <Data>{906****}</Data>\\n <Code>Success</Code>\\n <Success>true</Success>\\n <HttpStatusCode>200</HttpStatusCode>\\n</ListOutboundPhoneNumberResponse>","errorExample":""}]', + 'title' => '获取外呼号码信息', + 'summary' => '根据实例ID、坐席账号名称获取指定坐席下的主叫外呼电话号码。', + 'description' => '### QPS限制'."\n" + .'- 单用户调用频率：不限流。'."\n" + .'- API频率：100次/秒。'."\n" + ."\n" + .'> 如果多个用户的总调用超过API频率也会触发流控。', + ], + 'MakeDoubleCall' => [ + 'summary' => '调用MakeDoubleCall通过服务端SDK发起呼叫。', + 'methods' => [ + 'post', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + ], + 'operationType' => 'readAndWrite', + 'deprecated' => false, + 'systemTags' => [ + 'operationType' => 'none', + 'riskType' => 'none', + 'chargeType' => 'free', + 'autoTest' => true, + 'tenantRelevance' => 'publicInformation', + ], + 'parameters' => [ + [ + 'name' => 'InstanceId', + 'in' => 'query', + 'schema' => [ + 'title' => '实例ID', + 'description' => 'AICCS实例ID。可在智能联络中心控制台上获取。', + 'type' => 'string', + 'required' => true, + 'example' => 'agent_***', + ], + ], + [ + 'name' => 'AccountName', + 'in' => 'query', + 'schema' => [ + 'title' => '账号名称', + 'description' => '账号名称。', + 'type' => 'string', + 'required' => true, + 'example' => '12345', + ], + ], + [ + 'name' => 'ServicerPhone', + 'in' => 'query', + 'schema' => [ + 'title' => '坐席手机号（需要通过坐席手机呼叫才需要填写）', + 'description' => '坐席手机号。'."\n" + .'> 需要通过坐席手机呼叫才需要填写', + 'type' => 'string', + 'required' => false, + 'example' => '150****1234', + ], + ], + [ + 'name' => 'MemberPhone', + 'in' => 'query', + 'schema' => [ + 'title' => '用户手机号', + 'description' => '用户手机号。', + 'type' => 'string', + 'required' => true, + 'example' => '1502123****', + ], + ], + [ + 'name' => 'OutboundCallNumber', + 'in' => 'query', + 'schema' => [ + 'title' => '外呼主叫号码', + 'description' => '外呼主叫号码。', + 'type' => 'string', + 'required' => true, + 'example' => '0571000****', + ], + ], + [ + 'name' => 'BizData', + 'in' => 'query', + 'schema' => [ + 'title' => '业务携带数据（JsonString）', + 'description' => '业务携带数据。JSON格式。', + 'type' => 'string', + 'required' => false, + 'example' => '{"bizId": 123456}', + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'title' => 'Schema of Response', + 'description' => 'Schema of Response', + 'type' => 'object', + 'properties' => [ + 'RequestId' => [ + 'title' => 'Id of the request', + 'description' => '请求ID。', + 'type' => 'string', + 'example' => 'EE338D98-9BD3-4413-B165', + ], + 'Message' => [ + 'title' => '错误信息', + 'description' => '状态码描述。', + 'type' => 'string', + 'example' => 'Successful', + ], + 'Data' => [ + 'title' => '返回数据', + 'description' => '返回数据。', + 'type' => 'object', + 'properties' => [ + 'Acid' => [ + 'title' => '会话id', + 'description' => '会话ID。', + 'type' => 'string', + 'example' => '68255155365620598', + ], + ], + ], + 'Code' => [ + 'title' => '错误码', + 'description' => '状态码。', + 'type' => 'string', + 'example' => '200', + ], + 'Success' => [ + 'title' => '调用是否成功', + 'description' => '接口调用是否成功。', + 'type' => 'boolean', + 'example' => 'true', + ], + ], + ], + ], + ], + 'errorCodes' => [ + 500 => [ + [ + 'errorMessage' => 'A system error occurred. Please contact the administrator.', + 'errorCode' => 'SystemError', + ], + ], + ], + 'staticInfo' => [ + 'returnType' => 'synchronous', + ], + 'responseDemo' => '[{"type":"json","example":"{\\n \\"RequestId\\": \\"EE338D98-9BD3-4413-B165\\",\\n \\"Message\\": \\"Successful\\",\\n \\"Data\\": {\\n \\"Acid\\": \\"68255155365620598\\"\\n },\\n \\"Code\\": \\"200\\",\\n \\"Success\\": true\\n}","errorExample":""},{"type":"xml","example":"<MakeDoubleCallResponse>\\n<RequestId>EE338D98-9BD3-4413-B165</RequestId>\\n<Success>true</Success>\\n<Code>200</Code>\\n<Message>Successful</Message>\\n<Data>\\n <Acid>68255155365620598</Acid>\\n</Data>\\n</MakeDoubleCallResponse>","errorExample":""}]', + 'title' => '通过服务端SDK发起呼叫', + ], + 'SendHotlineHeartBeat' => [ + 'methods' => [ + 'post', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + [ + 'BearerToken' => [], + ], + ], + 'operationType' => 'write', + 'deprecated' => false, + 'systemTags' => [ + 'operationType' => 'none', + 'riskType' => 'none', + 'chargeType' => 'free', + 'autoTest' => true, + 'tenantRelevance' => 'publicInformation', + ], + 'parameters' => [ + [ + 'name' => 'ClientToken', + 'in' => 'formData', + 'schema' => [ + 'description' => '客户请求唯一ID。用于幂等校验，可以用UUID生成。', + 'type' => 'string', + 'required' => false, + 'example' => '46c1341e-2648-447a-9b11-70b6a298d94d', + ], + ], + [ + 'name' => 'InstanceId', + 'in' => 'formData', + 'schema' => [ + 'description' => 'AICCS实例ID。'."\n" + .'您可以在[智能联络中心控制台](https://aiccs.console.aliyun.com/overview)左侧导航栏的<b>实例管理</b>中获取。', + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + 'example' => 'ccc_xp_pre-cn-***', + ], + ], + [ + 'name' => 'AccountName', + 'in' => 'formData', + 'schema' => [ + 'description' => '坐席账号名称，即账号注册时填写的手机或邮箱。实例内唯一。 ', + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + 'example' => '[email protected]', + ], + ], + [ + 'name' => 'Token', + 'in' => 'formData', + 'schema' => [ + 'description' => '心跳签名。'."\n" + ."\n" + .'可调用[StartHotlineService](~~2718045~~)接口获取Token。', + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + 'example' => '0079e7a845e373****', + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'description' => '返回数据。', + 'type' => 'object', + 'properties' => [ + 'Message' => [ + 'description' => '状态码描述。', + 'type' => 'string', + 'example' => 'xxxx', + ], + 'RequestId' => [ + 'description' => '请求ID。', + 'type' => 'string', + 'example' => 'EE338D98-9BD3-4413-B165', + ], + 'Code' => [ + 'description' => '状态码。返回Success表示请求成功。', + 'type' => 'string', + 'example' => 'Success', + ], + 'Success' => [ + 'description' => '接口调用是否成功。'."\n" + .'- **true**：成功。'."\n" + .'- **false**：失败。'."\n", + 'type' => 'boolean', + 'example' => 'true', + ], + ], + ], + ], + ], + 'errorCodes' => [ + 500 => [ + [ + 'errorMessage' => 'The specified agent does not exist.', + 'errorCode' => 'NoAgentFound', + ], + [ + 'errorMessage' => 'The specified tenant does not exist.', + 'errorCode' => 'NoTenantFound', + ], + [ + 'errorMessage' => 'A system error occurred. Please contact the administrator.', + 'errorCode' => 'SystemError', + ], + ], + ], + 'staticInfo' => [ + 'returnType' => 'synchronous', + ], + 'responseDemo' => '[{"type":"json","example":"{\\n \\"Message\\": \\"xxxx\\",\\n \\"RequestId\\": \\"EE338D98-9BD3-4413-B165\\",\\n \\"Code\\": \\"Success\\",\\n \\"Success\\": true\\n}","errorExample":""},{"type":"xml","example":"<SendHotlineHeartBeatResponse>\\n<Message>xxxx</Message>\\n<RequestId>EE338D98-9BD3-4413-B165</RequestId>\\n<Code>Success</Code>\\n<Success>true</Success>\\n</SendHotlineHeartBeatResponse>","errorExample":""}]', + 'title' => '发送热线心跳', + 'summary' => '根据实例ID、坐席账号名称、心跳签名发送热线心跳请求。', + 'description' => '### QPS限制'."\n" + .'- 单用户调用频率：不限流。'."\n" + .'- API频率：100次/秒。'."\n" + ."\n" + .'> 如果多个用户的总调用超过API频率也会触发流控。', + ], + 'StartCall' => [ + 'methods' => [ + 'post', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + [ + 'BearerToken' => [], + ], + ], + 'operationType' => 'readAndWrite', + 'deprecated' => false, + 'systemTags' => [ + 'operationType' => 'none', + 'riskType' => 'none', + 'chargeType' => 'free', + 'autoTest' => true, + 'tenantRelevance' => 'publicInformation', + ], + 'parameters' => [ + [ + 'name' => 'ClientToken', + 'in' => 'formData', + 'schema' => [ + 'description' => '客户请求唯一ID。用于幂等校验，可以用UUID生成。', + 'type' => 'string', + 'required' => false, + 'example' => '46c1341e-2648-447a-9b11-70b6a298d94d', + ], + ], + [ + 'name' => 'InstanceId', + 'in' => 'formData', + 'schema' => [ + 'description' => 'AICCS实例ID。'."\n" + .'您可以在[智能联络中心控制台](https://aiccs.console.aliyun.com/overview)左侧导航栏的<b>实例管理</b>中获取。', + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + 'example' => 'ccc_xp_pre-cn-***', + ], + ], + [ + 'name' => 'AccountName', + 'in' => 'formData', + 'schema' => [ + 'description' => '坐席账号名称，即账号注册时填写的手机或邮箱。实例内唯一。 ', + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + 'example' => '[email protected]', + ], + ], + [ + 'name' => 'Caller', + 'in' => 'formData', + 'schema' => [ + 'description' => '热线外呼主叫号码。', + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + 'example' => '906****', + ], + ], + [ + 'name' => 'Callee', + 'in' => 'formData', + 'schema' => [ + 'description' => '热线外呼被叫号码。', + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + 'example' => '1360987****', + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'description' => '返回数据。', + 'type' => 'object', + 'properties' => [ + 'Message' => [ + 'description' => '状态码描述。', + 'type' => 'string', + 'example' => 'xxxx', + ], + 'RequestId' => [ + 'description' => '请求ID。', + 'type' => 'string', + 'example' => 'EE338D98-9BD3-4413-B165', + ], + 'Code' => [ + 'description' => '状态码。返回Success表示请求成功。', + 'type' => 'string', + 'example' => 'Success', + ], + 'Success' => [ + 'description' => '接口调用是否成功。'."\n" + .'- **true**：成功。'."\n" + .'- **false**：失败。'."\n", + 'type' => 'boolean', + 'example' => 'true', + ], + ], + ], + ], + ], + 'errorCodes' => [ + 500 => [ + [ + 'errorMessage' => 'The specified tenant does not exist.', + 'errorCode' => 'NoTenantFound', + ], + [ + 'errorMessage' => 'A system error occurred. Please contact the administrator.', + 'errorCode' => 'SystemError', + ], + ], + ], + 'staticInfo' => [ + 'returnType' => 'synchronous', + ], + 'responseDemo' => '[{"type":"json","example":"{\\n \\"Message\\": \\"xxxx\\",\\n \\"RequestId\\": \\"EE338D98-9BD3-4413-B165\\",\\n \\"Code\\": \\"Success\\",\\n \\"Success\\": true\\n}","errorExample":""},{"type":"xml","example":"<StartCallResponse>\\n<Message>xxxx</Message>\\n<RequestId>EE338D98-9BD3-4413-B165</RequestId>\\n<Code>Success</Code>\\n<Success>true</Success>\\n</StartCallResponse>","errorExample":""}]', + 'title' => '坐席发起外呼', + 'summary' => '根据实例ID、坐席账号名称、热线外呼主叫号码、被叫号码发起外呼。', + 'description' => '### QPS限制'."\n" + .'- 单用户调用频率：不限流。'."\n" + .'- API频率：100次/秒。'."\n" + ."\n" + .'> 如果多个用户的总调用超过API频率也会触发流控。', + ], + 'StartHotlineService' => [ + 'methods' => [ + 'post', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + [ + 'BearerToken' => [], + ], + ], + 'operationType' => 'readAndWrite', + 'deprecated' => false, + 'systemTags' => [ + 'operationType' => 'none', + 'riskType' => 'none', + 'chargeType' => 'free', + 'autoTest' => true, + 'tenantRelevance' => 'publicInformation', + ], + 'parameters' => [ + [ + 'name' => 'ClientToken', + 'in' => 'formData', + 'schema' => [ + 'title' => 'js sdk中自动生成的鉴权token', + 'description' => '客户请求唯一ID。用于幂等校验，可以用UUID生成。', + 'type' => 'string', + 'required' => false, + 'example' => '46c1341e-2648-447a-9b11-70b6a298d94d', + ], + ], + [ + 'name' => 'InstanceId', + 'in' => 'formData', + 'schema' => [ + 'description' => 'AICCS实例ID。'."\n" + .'您可以在[智能联络中心控制台](https://aiccs.console.aliyun.com/overview)左侧导航栏的<b>实例管理</b>中获取。', + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + 'example' => 'ccc_xp_pre-cn-***', + ], + ], + [ + 'name' => 'AccountName', + 'in' => 'formData', + 'schema' => [ + 'description' => '坐席账号名称，即账号注册时填写的手机或邮箱。实例内唯一。', + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + 'example' => '[email protected]', + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'description' => '返回数据。', + 'type' => 'object', + 'properties' => [ + 'Message' => [ + 'description' => '状态码描述。', + 'type' => 'string', + 'example' => 'OK', + ], + 'RequestId' => [ + 'description' => '请求ID。', + 'type' => 'string', + 'example' => 'EE338D98-9BD3-4413-B165', + ], + 'HttpStatusCode' => [ + 'description' => 'HTTP状态码。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '200', + ], + 'Data' => [ + 'description' => '请求调用成功后返回，发起心跳所需的Token。', + 'type' => 'string', + 'example' => '0079e7a845e373****', + ], + 'Code' => [ + 'description' => '状态码。返回Success表示请求成功。', + 'type' => 'string', + 'example' => 'Success', + ], + 'Success' => [ + 'description' => '接口调用是否成功。'."\n" + .'- **true**：成功。'."\n" + .'- **false**：失败。'."\n", + 'type' => 'boolean', + 'example' => 'true', + ], + ], + ], + ], + ], + 'errorCodes' => [ + 500 => [ + [ + 'errorMessage' => 'The specified agent does not exist.', + 'errorCode' => 'NoAgentFound', + ], + [ + 'errorMessage' => 'A system error occurred. Please contact the administrator.', + 'errorCode' => 'SystemError', + ], + ], + ], + 'staticInfo' => [ + 'returnType' => 'synchronous', + ], + 'responseDemo' => '[{"type":"json","example":"{\\n \\"Message\\": \\"OK\\",\\n \\"RequestId\\": \\"EE338D98-9BD3-4413-B165\\",\\n \\"HttpStatusCode\\": 200,\\n \\"Data\\": \\"0079e7a845e373****\\",\\n \\"Code\\": \\"Success\\",\\n \\"Success\\": true\\n}","errorExample":""},{"type":"xml","example":"<StartHotlineServiceResponse>\\n <Message>OK</Message>\\n <RequestId>EE338D98-9BD3-4413-B165</RequestId>\\n <Data>0079e7a845e37334ff</Data>\\n <Code>Success</Code>\\n <Success>true</Success>\\n <HttpStatusCode>200</HttpStatusCode>\\n</StartHotlineServiceResponse>","errorExample":""}]', + 'title' => '开始热线服务', + 'summary' => '根据实例ID、坐席账号名称进行热线坐席签入，开始热线服务。', + 'description' => '- 此接口返回的**Data**参数为发起心跳所需的Token。'."\n" + .'- 若坐席小休，需暂停热线服务，可调用[SuspendHotlineService](~~2718046~~)接口。'."\n" + ."\n" + .'### QPS限制'."\n" + .'- 单用户调用频率：不限流。'."\n" + .'- API频率：100次/秒。'."\n" + ."\n" + .'> 如果多个用户的总调用超过API频率也会触发流控。', + ], + 'SuspendHotlineService' => [ + 'methods' => [ + 'post', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + [ + 'BearerToken' => [], + ], + ], + 'operationType' => 'readAndWrite', + 'deprecated' => false, + 'systemTags' => [ + 'operationType' => 'none', + 'riskType' => 'none', + 'chargeType' => 'free', + 'autoTest' => true, + 'tenantRelevance' => 'publicInformation', + ], + 'parameters' => [ + [ + 'name' => 'ClientToken', + 'in' => 'formData', + 'schema' => [ + 'description' => '客户请求唯一ID。用于幂等校验，可以用UUID生成。', + 'type' => 'string', + 'required' => false, + 'example' => '46c1341e-2648-447a-9b11-70b6a298d94d', + ], + ], + [ + 'name' => 'InstanceId', + 'in' => 'formData', + 'schema' => [ + 'description' => 'AICCS实例ID。'."\n" + .'您可以在[智能联络中心控制台](https://aiccs.console.aliyun.com/overview)左侧导航栏的<b>实例管理</b>中获取。', + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + 'example' => 'ccc_xp_pre-cn-***', + ], + ], + [ + 'name' => 'AccountName', + 'in' => 'formData', + 'schema' => [ + 'description' => '坐席账号名称，即账号注册时填写的手机或邮箱。实例内唯一。 ', + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + 'example' => '[email protected]', + ], + ], + [ + 'name' => 'Type', + 'in' => 'formData', + 'schema' => [ + 'description' => '小休原因。取值：'."\n" + .'- **1**：小休（默认值）。'."\n" + .'- **2**：就餐。'."\n" + .'- **3**：会议。'."\n" + .'- **4**：辅导 。'."\n" + .'- **5**：培训。', + 'type' => 'integer', + 'format' => 'int32', + 'required' => false, + 'maximum' => '5', + 'minimum' => '1', + 'example' => '1', + 'default' => '1', + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'description' => '返回数据。', + 'type' => 'object', + 'properties' => [ + 'Message' => [ + 'description' => '状态码描述。', + 'type' => 'string', + 'example' => 'xxxx', + ], + 'RequestId' => [ + 'description' => '请求ID。', + 'type' => 'string', + 'example' => 'EE338D98-9BD3-4413-B165', + ], + 'Code' => [ + 'description' => '状态码。返回Success表示请求成功。', + 'type' => 'string', + 'example' => 'Success', + ], + 'Success' => [ + 'description' => '接口调用是否成功。'."\n" + .'- **true**：成功。'."\n" + .'- **false**：失败。'."\n", + 'type' => 'boolean', + 'example' => 'true', + ], + ], + ], + ], + ], + 'errorCodes' => [ + 500 => [ + [ + 'errorMessage' => 'The specified tenant does not exist.', + 'errorCode' => 'NoTenantFound', + ], + [ + 'errorMessage' => 'A system error occurred. Please contact the administrator.', + 'errorCode' => 'SystemError', + ], + ], + ], + 'staticInfo' => [ + 'returnType' => 'synchronous', + ], + 'responseDemo' => '[{"type":"json","example":"{\\n \\"Message\\": \\"xxxx\\",\\n \\"RequestId\\": \\"EE338D98-9BD3-4413-B165\\",\\n \\"Code\\": \\"Success\\",\\n \\"Success\\": true\\n}","errorExample":""},{"type":"xml","example":"<StartHotlineServiceResponse>\\n<Message>xxxx</Message>\\n<RequestId>EE338D98-9BD3-4413-B165</RequestId>\\n<Code>Success</Code>\\n<Success>true</Success>\\n</StartHotlineServiceResponse>","errorExample":""}]', + 'title' => '暂停热线服务', + 'summary' => '在热线坐席小休时，暂停热线服务。', + 'description' => '若休息结束，需要开始热线服务，可调用[StartHotlineService](~~2718045~~)接口。'."\n" + ."\n" + .'### QPS限制'."\n" + .'- 单用户调用频率：不限流。'."\n" + .'- API频率：100次/秒。'."\n" + ."\n" + .'> 如果多个用户的总调用超过API频率也会触发流控。', + ], + 'AddOuterAccount' => [ + 'methods' => [ + 'get', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + ], + 'operationType' => 'read', + 'deprecated' => false, + 'systemTags' => [ + 'operationType' => 'create', + 'riskType' => 'none', + 'chargeType' => 'free', + 'autoTest' => true, + 'tenantRelevance' => 'publicInformation', + ], + 'parameters' => [ + [ + 'name' => 'OuterAccountId', + 'in' => 'query', + 'schema' => [ + 'description' => '外部账号ID。', + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + 'example' => '1212', + ], + ], + [ + 'name' => 'OuterAccountType', + 'in' => 'query', + 'schema' => [ + 'description' => '外部账号类型。', + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + 'example' => 'alipay', + ], + ], + [ + 'name' => 'OuterAccountName', + 'in' => 'query', + 'schema' => [ + 'description' => '外部账号名称。', + 'type' => 'string', + 'required' => false, + 'example' => '测试', + ], + ], + [ + 'name' => 'Avatar', + 'in' => 'query', + 'schema' => [ + 'description' => '头像。', + 'type' => 'string', + 'required' => false, + 'example' => 'http://****', + ], + ], + [ + 'name' => 'RealName', + 'in' => 'query', + 'schema' => [ + 'description' => '账号真实姓名。', + 'type' => 'string', + 'required' => false, + 'example' => '张三', + ], + ], + [ + 'name' => 'OuterDepartmentId', + 'in' => 'query', + 'schema' => [ + 'description' => '外部部门ID。', + 'type' => 'string', + 'required' => false, + 'example' => '3', + ], + ], + [ + 'name' => 'OuterGroupIds', + 'in' => 'query', + 'schema' => [ + 'description' => '外部技能组ID列表。多个ID用英文逗号（,）分隔。', + 'type' => 'string', + 'required' => false, + 'example' => '["222","333","444"]', + ], + ], + [ + 'name' => 'Ext', + 'in' => 'query', + 'schema' => [ + 'description' => '扩展字段，JSON字符串。', + 'type' => 'string', + 'required' => false, + 'example' => '{"备注":"临时技能组"}', + ], + ], + [ + 'name' => 'OuterDepartmentType', + 'in' => 'query', + 'schema' => [ + 'description' => '外部部门类型：无效部门类型。', + 'type' => 'string', + 'required' => false, + 'example' => 'type_invalid', + ], + ], + [ + 'name' => 'OuterGroupType', + 'in' => 'query', + 'schema' => [ + 'description' => '技能组类型。', + 'type' => 'string', + 'required' => false, + 'example' => 'mybank', + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'description' => 'Schema of Response', + 'type' => 'object', + 'properties' => [ + 'Message' => [ + 'description' => '状态码描述。', + 'type' => 'string', + 'example' => 'xxxx', + ], + 'RequestId' => [ + 'description' => '请求ID。', + 'type' => 'string', + 'example' => 'EE338D98-9BD3-4413-B165', + ], + 'Data' => [ + 'description' => '创建账号ID。', + 'type' => 'string', + 'example' => '123456', + ], + 'Code' => [ + 'description' => '状态码。返回200表示请求成功。', + 'type' => 'string', + 'example' => '200', + ], + 'Success' => [ + 'description' => '接口调用是否成功。', + 'type' => 'boolean', + 'example' => 'true', + ], + ], + ], + ], + ], + 'errorCodes' => [ + 500 => [ + [ + 'errorMessage' => 'A system error occurred. Please contact the administrator.', + 'errorCode' => 'SystemError', + ], + ], + ], + 'staticInfo' => [ + 'returnType' => 'synchronous', + ], + 'responseDemo' => '[{"type":"json","example":"{\\n \\"Message\\": \\"xxxx\\",\\n \\"RequestId\\": \\"EE338D98-9BD3-4413-B165\\",\\n \\"Data\\": \\"123456\\",\\n \\"Code\\": \\"200\\",\\n \\"Success\\": true\\n}","errorExample":""},{"type":"xml","example":"<AddOuterAccountResponse>\\n <Message>xxxx</Message>\\n <RequestId>EE338D98-9BD3-4413-B165</RequestId>\\n <Data>123456</Data>\\n <Code>200</Code>\\n <Success>true</Success>\\n</AddOuterAccountResponse>","errorExample":""}]', + 'title' => '添加外部关联账户', + 'summary' => '调用AddOuterAccount添加外部账号。', + ], + 'AiccsSmartCall' => [ + 'methods' => [ + 'post', + 'get', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + ], + 'operationType' => 'readAndWrite', + 'deprecated' => false, + 'systemTags' => [ + 'operationType' => 'none', + 'riskType' => 'none', + 'chargeType' => 'free', + 'autoTest' => true, + 'tenantRelevance' => 'publicInformation', + ], + 'parameters' => [ + [ + 'name' => 'ProdCode', + 'in' => 'query', + 'schema' => [ + 'description' => '产品名称。默认取值：**aiccs**。', + 'type' => 'string', + 'required' => false, + 'example' => 'aiccs', + 'default' => 'aiccs', + ], + ], + [ + 'name' => 'CalledShowNumber', + 'in' => 'query', + 'schema' => [ + 'description' => '被叫显号，必须是已购买的号码。'."\n" + ."\n" + .'您可以登录[联络中心控制台](https://aiccs.console.aliyun.com/overview?spm=a2c4g.11186623.0.0.7f9bf9658X6jte)，查看已购买的号码。', + 'type' => 'string', + 'required' => true, + 'example' => '0571000****', + ], + ], + [ + 'name' => 'CalledNumber', + 'in' => 'query', + 'schema' => [ + 'description' => '被叫号码。仅支持中国内地号码。', + 'type' => 'string', + 'required' => true, + 'example' => '1862222****', + ], + ], + [ + 'name' => 'VoiceCode', + 'in' => 'query', + 'schema' => [ + 'description' => '智能外呼放音文件，支持网络文件和TTS方式。其中，支持使用多个文件和TTS参数混播，之间用英文逗号（,）分隔。TTS参数的替换值在**VoiceCodeParam**中指定。'."\n" + ."\n" + .'- 放音文件为网络文件时：参数VoiceCode指定为可被公网访问的语音文件URL，建议您使用采样频率为8000Hz或16000Hz且为wav格式的语音文件。'."\n" + .'- 放音文件为TTS时：参数VoiceCode指定为变量名称如$name$，需要在VoiceCodeParam中设置变量对应的内容。', + 'type' => 'string', + 'required' => true, + 'example' => '2d4c-4e78-8d2a-afbb06cf****.wav,$name$', + ], + ], + [ + 'name' => 'OutId', + 'in' => 'query', + 'schema' => [ + 'description' => '预留给调用方使用的ID，最终会通过在回执消息中将此ID带回给调用方。'."\n" + .'字符串类型，长度为1~15个字节。', + 'type' => 'string', + 'required' => false, + 'example' => '222356****', + ], + ], + [ + 'name' => 'PlayTimes', + 'in' => 'query', + 'schema' => [ + 'description' => '参数暂不支持使用。', + 'type' => 'integer', + 'format' => 'int32', + 'required' => false, + 'example' => '1', + ], + ], + [ + 'name' => 'Volume', + 'in' => 'query', + 'schema' => [ + 'description' => '播放用户音频的音量，取值范围为**-4~4**，建议设置为**1**。', + 'type' => 'integer', + 'format' => 'int32', + 'required' => false, + 'example' => '1', + ], + ], + [ + 'name' => 'Speed', + 'in' => 'query', + 'schema' => [ + 'description' => '参数暂不支持使用。', + 'type' => 'integer', + 'format' => 'int32', + 'required' => false, + 'example' => '1', + ], + ], + [ + 'name' => 'AsrModelId', + 'in' => 'query', + 'schema' => [ + 'description' => 'ASR模型ID。请在[ASR模型管理页面](https://aiccs.console.aliyun.com/sentence/model/private?spm=a2c4g.11186623.0.0.7f9b2964fYSGv4)查看ASR模型ID。', + 'type' => 'string', + 'required' => false, + 'example' => 'bf71664d30d2478fb8cb8c39c6b6****', + ], + ], + [ + 'name' => 'AsrBaseId', + 'in' => 'query', + 'schema' => [ + 'description' => 'SR基础模型。'."\n" + ."\n" + .'- **customer_service_8k**：普通话。'."\n" + .'- **dialect_customer_service_8k**：重口音。'."\n" + ."\n" + .'> - 调用接口**SendCcoSmartCall**时，需要指定使用的ASR模型，建议参数**asrModelId**和**AsrBaseId**二者选填一个。'."\n" + .'- 如果仅设置**asrModelId**，表示使用指定的ASR模型。'."\n" + .'- 如果仅设置**AsrBaseId**，表示使用指定的ASR基础模型。'."\n" + .'- 如果二者均未设置，则使用默认的ASR基础模型，即参数**AsrBaseId**默认为**customer_service_8k**，表示使用ASR普通话基础模型。'."\n" + .'- 如果二者同时设置，请确认二者是正确对应的。'."\n", + 'type' => 'string', + 'required' => false, + 'example' => 'customer_service_8k', + ], + ], + [ + 'name' => 'AsrAlsAmId', + 'in' => 'query', + 'schema' => [ + 'description' => '声学模型ID。', + 'type' => 'string', + 'required' => false, + 'example' => '23387****', + ], + ], + [ + 'name' => 'AsrVocabularyId', + 'in' => 'query', + 'schema' => [ + 'description' => '热词ID。请在[ASR热词管理页面](https://aiccs.console.aliyun.com/sentence/vocab?spm=a2c4g.11186623.0.0.7f9bf965IKBpsi)查看ASR热词ID。', + 'type' => 'string', + 'required' => false, + 'example' => '6689****', + ], + ], + [ + 'name' => 'RecordFlag', + 'in' => 'query', + 'schema' => [ + 'description' => '通话过程中是否录音。', + 'type' => 'boolean', + 'required' => false, + 'example' => 'true', + ], + ], + [ + 'name' => 'PauseTime', + 'in' => 'query', + 'schema' => [ + 'description' => '停顿时长。用于设置用户停顿多久，表示一句话结束。单位为毫秒，取值范围为**300~1200**。'."\n" + ."\n" + .'- 如果指定值不在参数范围中，则默认PauseTime为**800**。'."\n" + .'- 首次设置有效，后续设置无效。', + 'type' => 'integer', + 'format' => 'int32', + 'required' => false, + 'example' => '800', + ], + ], + [ + 'name' => 'MuteTime', + 'in' => 'query', + 'schema' => [ + 'description' => '静音时长。用于设置用户多久不说话通话结束。单位为毫秒，取值范围为**1000~20000**。'."\n" + ."\n" + .'- 如果指定值不在参数范围中，则默认MuteTime为**10000**。'."\n" + .'- 通话过程中可动态设置，以最后一次设置为准。', + 'type' => 'integer', + 'format' => 'int32', + 'required' => false, + 'example' => '10000', + ], + ], + [ + 'name' => 'ActionCodeBreak', + 'in' => 'query', + 'schema' => [ + 'description' => '开场放音文件是否可打断。默认为**true**，即开场放音文件可打断。', + 'type' => 'boolean', + 'required' => false, + 'example' => 'true', + ], + ], + [ + 'name' => 'DynamicId', + 'in' => 'query', + 'schema' => [ + 'description' => '预留给调用方使用的动态扩展ID，在回调地址中带回，用于客户的开发标识。', + 'type' => 'string', + 'required' => false, + 'example' => '2234****', + ], + ], + [ + 'name' => 'EarlyMediaAsr', + 'in' => 'query', + 'schema' => [ + 'description' => '早媒体语音识别标识。设为**true**会记录通话未接听的原因。默认为**fasle**，即关闭状态。'."\n" + ."\n" + .'> 如果需要启用早媒体语音识别标识，请手动设为**true**。', + 'type' => 'boolean', + 'required' => false, + 'example' => 'fasle', + ], + ], + [ + 'name' => 'VoiceCodeParam', + 'in' => 'query', + 'schema' => [ + 'description' => 'TTS参数传递字符串，格式为JSON。必须与VoiceCode的TTS参数对应。', + 'type' => 'string', + 'required' => false, + 'example' => '“{\\”name\\”:\\”喂，你好\\”}”', + ], + ], + [ + 'name' => 'SessionTimeout', + 'in' => 'query', + 'schema' => [ + 'description' => '最大通话时长，单位为秒，超时后自动挂断。', + 'type' => 'integer', + 'format' => 'int32', + 'required' => false, + 'example' => '120', + ], + ], + [ + 'name' => 'ActionCodeTimeBreak', + 'in' => 'query', + 'schema' => [ + 'description' => '基于用户持续说话时长打断，在ActionCodeBreak为**true**时生效。单位为毫秒。', + 'type' => 'integer', + 'format' => 'int32', + 'required' => false, + 'example' => '120', + ], + ], + [ + 'name' => 'TtsConf', + 'in' => 'query', + 'schema' => [ + 'description' => '是否设置TTS声音参数。'."\n" + .'- 指定为**true**：需要通过TtsStyle、TtsColume、TtsSpeed三个参数来设置声音风格。'."\n" + .'- 定为**false**：不需要设置相关参数，即便设置了也不生效。', + 'type' => 'boolean', + 'required' => false, + 'example' => 'true', + ], + ], + [ + 'name' => 'TtsStyle', + 'in' => 'query', + 'schema' => [ + 'description' => 'TTS变量播放时的声音风格，默认为**xiaoyun**，具体风格请参见声音风格列表。', + 'type' => 'string', + 'required' => false, + 'example' => 'xiaoyun', + ], + ], + [ + 'name' => 'TtsVolume', + 'in' => 'query', + 'schema' => [ + 'description' => 'TTS变量播放的音量，取值范围为**0~100**，默认为**0**。', + 'type' => 'integer', + 'format' => 'int32', + 'required' => false, + 'example' => '10', + ], + ], + [ + 'name' => 'TtsSpeed', + 'in' => 'query', + 'schema' => [ + 'description' => 'TTS变量播放时的声音速度，取值范围为**-200~200**，默认为**0**。', + 'type' => 'integer', + 'format' => 'int32', + 'required' => false, + 'example' => '100', + ], + ], + [ + 'name' => 'EnableITN', + 'in' => 'query', + 'schema' => [ + 'description' => '是否在后处理中执行ITN。'."\n" + ."\n" + .'> 设置为**true**时，中文数字将转为阿拉伯数字输出，默认为**false**。', + 'type' => 'boolean', + 'required' => false, + 'example' => 'true', + 'default' => 'false', + ], + ], + [ + 'name' => 'BackgroundFileCode', + 'in' => 'query', + 'schema' => [ + 'description' => '用户和机器人对话时播放的背景语音文件ID。'."\n" + ."\n" + .'您可以登录[智能联络中心控制台](https://aiccs.console.aliyun.com/overview)，选择**智能交互 > 语音文件管理**，单击**详情**，查看对应的语音ID。', + 'type' => 'string', + 'required' => false, + 'example' => '2d4c-4e78-8d2a-afbb06cf****.wav', + ], + ], + [ + 'name' => 'BackgroundVolume', + 'in' => 'query', + 'schema' => [ + 'description' => '参数暂不支持使用。', + 'type' => 'integer', + 'format' => 'int32', + 'required' => false, + 'maximum' => '4', + 'minimum' => '-4', + 'example' => '1', + ], + ], + [ + 'name' => 'BackgroundSpeed', + 'in' => 'query', + 'schema' => [ + 'description' => '参数暂不支持使用。', + 'type' => 'integer', + 'format' => 'int32', + 'required' => false, + 'example' => '1', + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'description' => '返回数据。', + 'type' => 'object', + 'properties' => [ + 'Message' => [ + 'description' => '状态码的描述。', + 'type' => 'string', + 'example' => 'OK', + ], + 'RequestId' => [ + 'description' => '请求ID。', + 'type' => 'string', + 'example' => 'A90E4451-FED7-49D2-87C8-00700A8C4D0D', + ], + 'Data' => [ + 'description' => '请求状态码。返回OK代表请求成功。', + 'type' => 'string', + 'example' => 'OK', + ], + 'Code' => [ + 'description' => '此次通话的唯一回执ID。', + 'type' => 'string', + 'example' => '116012854210^10281427****', + ], + ], + ], + ], + ], + 'errorCodes' => [ + 400 => [ + [ + 'errorMessage' => 'Insufficient permissions. Please contact the primary account administrator.', + 'errorCode' => 'Permission.NotAuthorized', + ], + [ + 'errorMessage' => 'Parameter error.', + 'errorCode' => 'Parameter.Error', + ], + ], + ], + 'staticInfo' => [ + 'returnType' => 'synchronous', + ], + 'responseDemo' => '[{"type":"json","example":"{\\n \\"Message\\": \\"OK\\",\\n \\"RequestId\\": \\"A90E4451-FED7-49D2-87C8-00700A8C4D0D\\",\\n \\"Data\\": \\"OK\\",\\n \\"Code\\": \\"116012854210^10281427****\\"\\n}","errorExample":""},{"type":"xml","example":"<AiccsSmartCallResponse>\\n <Message>OK</Message>\\n <RequestId>A90E4451-FED7-49D2-87C8-00700A8C4D0D</RequestId>\\n <Data>OK</Data>\\n <Code>116012854210^10281427****</Code>\\n</AiccsSmartCallResponse>","errorExample":""}]', + 'title' => '发起智能语音交互通话', + 'summary' => '调用AiccsSmartCall接口发起智能语音交互通话。', + 'requestParamsDescription' => '### 声音风格列表'."\n" + ."\n" + .'- 小云标准女声：xiaoyun'."\n" + .'- 小刚标准男声：xiaogang'."\n" + .'- 若兮温柔女声：ruoxi'."\n" + .'- 小梦标准女声：xiaomeng'."\n" + .'- 小威标准男声：xiaowei'."\n" + .'- 阿美甜美女声：amei'."\n" + .'- 小雪温柔女声：xiaoxue'."\n" + .'- 思琪温柔女声：siqi'."\n" + .'- 思佳标准女声：sijia'."\n" + .'- 思诚标准男声：sicheng'."\n" + .'- 思悦温柔女声：siyue'."\n" + .'- 小美甜美女声：xiaomei'."\n" + .'- 思彤标准童声：sitong'."\n" + .'- 宁儿标准女声：ninger'."\n" + .'- 小北萝莉女声：xiaobei'."\n" + .'- 伊娜浙普女声：yina'."\n", + ], + 'AiccsSmartCallOperate' => [ + 'methods' => [ + 'post', + 'get', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + ], + 'operationType' => 'readAndWrite', + 'systemTags' => [ + 'operationType' => 'none', + 'riskType' => 'none', + 'chargeType' => 'free', + 'autoTest' => true, + 'tenantRelevance' => 'publicInformation', + ], + 'parameters' => [ + [ + 'name' => 'ProdCode', + 'in' => 'query', + 'schema' => [ + 'description' => '产品名称。默认取值：**aiccs**。', + 'type' => 'string', + 'required' => false, + 'example' => 'aiccs', + 'default' => 'aiccs', + ], + ], + [ + 'name' => 'CallId', + 'in' => 'query', + 'schema' => [ + 'description' => '通话的唯一回执ID。可以通过[SendCcoSmartCall](~~311247~~)获取。', + 'type' => 'string', + 'required' => false, + 'example' => '116012854210^102814279****', + ], + ], + [ + 'name' => 'Command', + 'in' => 'query', + 'schema' => [ + 'description' => '在智能外呼通话中，指定被叫号码发起的动作。'."\n" + ."\n" + .'> 当前仅支持参数**parallelBridge**，表示指定动作为被叫号码与呼叫中心坐席桥接。', + 'type' => 'string', + 'required' => false, + 'example' => 'parallelBridge', + ], + ], + [ + 'name' => 'Param', + 'in' => 'query', + 'schema' => [ + 'description' => '扩展字段。', + 'type' => 'string', + 'required' => false, + 'example' => 'Param', + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'description' => '返回数据。', + 'type' => 'object', + 'properties' => [ + 'Message' => [ + 'description' => '状态码描述。', + 'type' => 'string', + 'example' => 'OK', + ], + 'RequestId' => [ + 'description' => '请求ID。', + 'type' => 'string', + 'example' => 'A90E4451-FED7-49D2-87C8-00700A8C4D0D', + ], + 'Data' => [ + 'description' => '命令执行的结果。'."\n" + .'- **true**：命令执行成功。'."\n" + .'- **false**：命令执行失败。', + 'type' => 'string', + 'example' => 'true', + ], + 'Code' => [ + 'description' => '请求状态码。返回OK代表请求成功。', + 'type' => 'string', + 'example' => 'OK', + ], + ], + ], + ], + ], + 'errorCodes' => [ + 400 => [ + [ + 'errorMessage' => 'Insufficient permissions. Please contact the primary account administrator.', + 'errorCode' => 'Permission.NotAuthorized', + ], + [ + 'errorMessage' => 'Parameter error.', + 'errorCode' => 'Parameter.Error', + ], + ], + ], + 'staticInfo' => [ + 'returnType' => 'synchronous', + ], + 'responseDemo' => '[{"type":"json","example":"{\\n \\"Message\\": \\"OK\\",\\n \\"RequestId\\": \\"A90E4451-FED7-49D2-87C8-00700A8C4D0D\\",\\n \\"Data\\": \\"true\\",\\n \\"Code\\": \\"OK\\"\\n}","errorExample":""},{"type":"xml","example":"<AiccsSmartCallOperateResponse>\\n <Message>OK</Message>\\n <RequestId>A90E4451-FED7-49D2-87C8-00700A8C4D0D</RequestId>\\n <Data>true</Data>\\n <Code>OK</Code>\\n</AiccsSmartCallOperateResponse>","errorExample":""}]', + 'title' => '发起智能语音指定动作', + 'summary' => '调用AiccsSmartCallOperate接口在智能外呼通话中，发起指定动作，仅用于并行转人工，人工坐席可旁听人机对话等场景。', + ], + 'BatchCreateQualityProjects' => [ + 'methods' => [ + 'post', + 'get', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + ], + 'operationType' => 'write', + 'systemTags' => [ + 'operationType' => 'none', + 'riskType' => 'none', + 'chargeType' => 'free', + 'autoTest' => true, + 'tenantRelevance' => 'publicInformation', + ], + 'parameters' => [ + [ + 'name' => 'ProjectName', + 'in' => 'query', + 'schema' => [ + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + ], + ], + [ + 'name' => 'CheckFreqType', + 'in' => 'query', + 'schema' => [ + 'type' => 'integer', + 'format' => 'int32', + 'required' => true, + 'docRequired' => true, + 'maximum' => '100', + 'minimum' => '1', + ], + ], + [ + 'name' => 'TimeRangeStart', + 'in' => 'query', + 'schema' => [ + 'type' => 'string', + 'required' => false, + ], + ], + [ + 'name' => 'TimeRangeEnd', + 'in' => 'query', + 'schema' => [ + 'type' => 'string', + 'required' => false, + ], + ], + [ + 'name' => 'AnalysisIds', + 'in' => 'query', + 'style' => 'repeatList', + 'schema' => [ + 'type' => 'array', + 'items' => [ + 'type' => 'integer', + 'format' => 'int64', + ], + 'required' => true, + 'maxItems' => 3, + ], + ], + [ + 'name' => 'InstanceList', + 'in' => 'query', + 'style' => 'repeatList', + 'schema' => [ + 'type' => 'array', + 'items' => [ + 'type' => 'string', + ], + 'required' => true, + 'maxItems' => 3, + ], + ], + [ + 'name' => 'ChannelTouchType', + 'in' => 'query', + 'style' => 'repeatList', + 'schema' => [ + 'type' => 'array', + 'items' => [ + 'type' => 'integer', + 'format' => 'int32', + ], + 'required' => false, + 'maxItems' => 3, + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'type' => 'object', + 'properties' => [ + 'Message' => [ + 'type' => 'string', + ], + 'RequestId' => [ + 'type' => 'string', + ], + 'Data' => [ + 'type' => 'array', + 'items' => [ + 'type' => 'object', + 'properties' => [ + 'InstanceId' => [ + 'type' => 'string', + ], + 'Version' => [ + 'type' => 'integer', + 'format' => 'int32', + ], + 'ProjectId' => [ + 'type' => 'integer', + 'format' => 'int64', + ], + ], + ], + ], + 'Code' => [ + 'type' => 'string', + ], + 'Success' => [ + 'type' => 'boolean', + ], + ], + ], + ], + ], + 'errorCodes' => [ + 500 => [ + [ + 'errorMessage' => 'A system error occurred. Please contact the administrator.', + 'errorCode' => 'SystemError', + ], + ], + ], + 'staticInfo' => [ + 'returnType' => 'synchronous', + ], + 'responseDemo' => '', + ], + 'ChangeChatAgentStatus' => [ + 'summary' => '调用ChangeChatAgentStatus修改在线客服状态。', + 'methods' => [ + 'post', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + ], + 'operationType' => 'write', + 'deprecated' => false, + 'systemTags' => [ + 'operationType' => 'none', + 'riskType' => 'none', + 'chargeType' => 'free', + 'autoTest' => true, + 'tenantRelevance' => 'publicInformation', + ], + 'parameters' => [ + [ + 'name' => 'ClientToken', + 'in' => 'formData', + 'schema' => [ + 'title' => 'clientToken', + 'description' => '客户请求唯一ID。用于幂等校验，可以用UUID生成。', + 'type' => 'string', + 'required' => false, + 'example' => '46c1341e-2648-447a-9b11-70b6a298d94d', + ], + ], + [ + 'name' => 'InstanceId', + 'in' => 'formData', + 'schema' => [ + 'title' => '示例id', + 'description' => 'AICCS实例ID。可在智能联络中心控制台上获取。', + 'type' => 'string', + 'required' => true, + 'example' => 'ccc_xp_pre-cn-***', + ], + ], + [ + 'name' => 'AccountName', + 'in' => 'formData', + 'schema' => [ + 'title' => '账户名称', + 'description' => '坐席账号。', + 'type' => 'string', + 'required' => true, + 'example' => 'account1', + ], + ], + [ + 'name' => 'Method', + 'in' => 'formData', + 'schema' => [ + 'title' => '修改到的状态类型', + 'description' => '想要切换到的在线状态。目前支持**requestLogout** （申请离线）。', + 'type' => 'string', + 'required' => true, + 'example' => 'requestLogout', + 'enum' => [ + 'requestRest', + 'requestLogout', + 'restToWork', + ], + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'title' => 'result', + 'description' => 'result', + 'type' => 'object', + 'properties' => [ + 'Message' => [ + 'title' => 'message', + 'description' => '状态码描述。', + 'type' => 'string', + 'example' => 'success', + ], + 'RequestId' => [ + 'title' => 'requestId', + 'description' => '请求ID。', + 'type' => 'string', + 'example' => 'DF6A3FB7-A5AA-43BE-A65B', + ], + 'HttpStatusCode' => [ + 'title' => 'httpStatusCode', + 'description' => 'HTTP状态码。', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '200', + ], + 'Data' => [ + 'title' => 'data', + 'description' => '当前客服状态。取值：'."\n" + .'- **0**：下班'."\n" + .'- **3**：小休', + 'type' => 'string', + 'example' => '0', + ], + 'Code' => [ + 'title' => 'code', + 'description' => '状态码。', + 'type' => 'string', + 'example' => 'Success', + ], + 'Success' => [ + 'title' => 'success', + 'description' => '接口调用是否成功。', + 'type' => 'boolean', + 'example' => 'true', + ], + ], + ], + ], + ], + 'errorCodes' => [ + 400 => [ + [ + 'errorMessage' => 'The request uses the same client token as a previous, but non-identical request. Do not reuse a client token with different requests, unless the requests are identical.', + 'errorCode' => 'IdempotentParameterMismatch', + ], + ], + ], + 'staticInfo' => [ + 'returnType' => 'synchronous', + ], + 'responseDemo' => '[{"type":"json","example":"{\\n \\"Message\\": \\"success\\",\\n \\"RequestId\\": \\"DF6A3FB7-A5AA-43BE-A65B\\",\\n \\"HttpStatusCode\\": 200,\\n \\"Data\\": \\"0\\",\\n \\"Code\\": \\"Success\\",\\n \\"Success\\": true\\n}","errorExample":""},{"type":"xml","example":"<ChangeChatAgentStatusResponse>\\n <Message>success</Message>\\n <RequestId>DF6A3FB7-A5AA-43BE-A65B</RequestId>\\n <HttpStatusCode>200</HttpStatusCode>\\n <Data>0</Data>\\n <Code>Success</Code>\\n <Success>true</Success>\\n</ChangeChatAgentStatusResponse>","errorExample":""}]', + 'title' => '修改在线客服状态', + 'description' => '> 目前仅支持将在线客服状态修改为下班状态。', + ], + 'ChangeQualityProjectStatus' => [ + 'methods' => [ + 'post', + 'get', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + ], + 'operationType' => 'readAndWrite', + 'deprecated' => false, + 'systemTags' => [ + 'operationType' => 'none', + 'riskType' => 'none', + 'chargeType' => 'free', + 'autoTest' => true, + 'tenantRelevance' => 'publicInformation', + ], + 'parameters' => [ + [ + 'name' => 'InstanceId', + 'in' => 'query', + 'schema' => [ + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + ], + ], + [ + 'name' => 'Status', + 'in' => 'query', + 'schema' => [ + 'type' => 'integer', + 'format' => 'int32', + 'required' => true, + 'docRequired' => true, + ], + ], + [ + 'name' => 'ProjectId', + 'in' => 'query', + 'schema' => [ + 'type' => 'integer', + 'format' => 'int64', + 'required' => true, + 'docRequired' => true, + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'type' => 'object', + 'properties' => [ + 'Message' => [ + 'type' => 'string', + ], + 'RequestId' => [ + 'type' => 'string', + ], + 'Data' => [ + 'type' => 'string', + ], + 'Code' => [ + 'type' => 'string', + ], + 'Success' => [ + 'type' => 'boolean', + ], + ], + ], + ], + ], + 'errorCodes' => [ + 500 => [ + [ + 'errorMessage' => 'A system error occurred. Please contact the administrator.', + 'errorCode' => 'SystemError', + ], + ], + ], + 'staticInfo' => [ + 'returnType' => 'synchronous', + ], + 'responseDemo' => '', + ], + 'CreateOutboundTask' => [ + 'methods' => [ + 'post', + 'get', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + ], + 'operationType' => 'readAndWrite', + 'deprecated' => false, + 'systemTags' => [ + 'operationType' => 'create', + 'riskType' => 'none', + 'chargeType' => 'free', + 'autoTest' => true, + 'tenantRelevance' => 'publicInformation', + ], + 'parameters' => [ + [ + 'name' => 'TaskType', + 'in' => 'query', + 'schema' => [ + 'type' => 'integer', + 'format' => 'int32', + 'required' => true, + 'docRequired' => true, + 'maximum' => '10', + 'minimum' => '0', + ], + ], + [ + 'name' => 'TaskName', + 'in' => 'query', + 'schema' => [ + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + ], + ], + [ + 'name' => 'Description', + 'in' => 'query', + 'schema' => [ + 'type' => 'string', + 'required' => false, + ], + ], + [ + 'name' => 'StartDate', + 'in' => 'query', + 'schema' => [ + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + ], + ], + [ + 'name' => 'EndDate', + 'in' => 'query', + 'schema' => [ + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + ], + ], + [ + 'name' => 'StartTime', + 'in' => 'query', + 'schema' => [ + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + ], + ], + [ + 'name' => 'EndTime', + 'in' => 'query', + 'schema' => [ + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + ], + ], + [ + 'name' => 'RetryTime', + 'in' => 'query', + 'schema' => [ + 'type' => 'integer', + 'format' => 'int32', + 'required' => false, + 'docRequired' => true, + 'maximum' => '3', + 'minimum' => '0', + 'default' => '0', + ], + ], + [ + 'name' => 'RetryInterval', + 'in' => 'query', + 'schema' => [ + 'type' => 'integer', + 'format' => 'int32', + 'required' => false, + 'docRequired' => true, + 'maximum' => '2880', + 'minimum' => '0', + 'default' => '0', + ], + ], + [ + 'name' => 'SkillGroup', + 'in' => 'query', + 'schema' => [ + 'type' => 'integer', + 'format' => 'int64', + 'required' => true, + 'docRequired' => true, + 'maximum' => '9223372036854775700', + 'minimum' => '0', + ], + ], + [ + 'name' => 'Ani', + 'in' => 'query', + 'schema' => [ + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + ], + ], + [ + 'name' => 'GroupName', + 'in' => 'query', + 'schema' => [ + 'type' => 'string', + 'required' => false, + ], + ], + [ + 'name' => 'Model', + 'in' => 'query', + 'schema' => [ + 'type' => 'integer', + 'format' => 'int32', + 'required' => false, + 'docRequired' => false, + 'maximum' => '10', + 'minimum' => '0', + ], + ], + [ + 'name' => 'DepartmentId', + 'in' => 'query', + 'schema' => [ + 'type' => 'integer', + 'format' => 'int64', + 'required' => false, + 'docRequired' => true, + 'maximum' => '9223372036854775700', + 'minimum' => '0', + ], + ], + [ + 'name' => 'ExtAttrs', + 'in' => 'query', + 'schema' => [ + 'type' => 'string', + 'required' => false, + ], + ], + [ + 'name' => 'CallInfos', + 'in' => 'query', + 'schema' => [ + 'type' => 'string', + 'required' => false, + ], + ], + [ + 'name' => 'InstanceId', + 'in' => 'query', + 'schema' => [ + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'type' => 'object', + 'properties' => [ + 'Message' => [ + 'type' => 'string', + ], + 'RequestId' => [ + 'type' => 'string', + ], + 'Data' => [ + 'type' => 'string', + ], + 'Code' => [ + 'type' => 'string', + ], + 'Success' => [ + 'type' => 'boolean', + ], + ], + ], + ], + ], + 'errorCodes' => [ + 500 => [ + [ + 'errorMessage' => 'A system error occurred. Please contact the administrator.', + 'errorCode' => 'SystemError', + ], + ], + ], + 'staticInfo' => [ + 'returnType' => 'synchronous', + ], + 'responseDemo' => '', + ], + 'CreateQualityProject' => [ + 'methods' => [ + 'post', + 'get', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + ], + 'operationType' => 'write', + 'deprecated' => false, + 'systemTags' => [ + 'operationType' => 'create', + 'riskType' => 'none', + 'chargeType' => 'free', + 'autoTest' => true, + 'tenantRelevance' => 'publicInformation', + ], + 'parameters' => [ + [ + 'name' => 'ProjectName', + 'in' => 'formData', + 'schema' => [ + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + ], + ], + [ + 'name' => 'CheckFreqType', + 'in' => 'formData', + 'schema' => [ + 'type' => 'integer', + 'format' => 'int32', + 'required' => true, + 'docRequired' => true, + 'maximum' => '100', + 'minimum' => '1', + ], + ], + [ + 'name' => 'ScopeType', + 'in' => 'formData', + 'schema' => [ + 'type' => 'integer', + 'format' => 'int32', + 'required' => true, + 'docRequired' => true, + 'maximum' => '100', + 'minimum' => '1', + ], + ], + [ + 'name' => 'TimeRangeStart', + 'in' => 'formData', + 'schema' => [ + 'type' => 'string', + 'required' => false, + ], + ], + [ + 'name' => 'TimeRangeEnd', + 'in' => 'formData', + 'schema' => [ + 'type' => 'string', + 'required' => false, + ], + ], + [ + 'name' => 'InstanceId', + 'in' => 'formData', + 'schema' => [ + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + ], + ], + [ + 'name' => 'ChannelTouchType', + 'in' => 'formData', + 'style' => 'repeatList', + 'schema' => [ + 'type' => 'array', + 'items' => [ + 'type' => 'integer', + 'format' => 'int32', + ], + 'required' => false, + 'maxItems' => 3, + ], + ], + [ + 'name' => 'DepList', + 'in' => 'formData', + 'style' => 'repeatList', + 'schema' => [ + 'type' => 'array', + 'items' => [ + 'type' => 'integer', + 'format' => 'int64', + ], + 'required' => false, + 'maxItems' => 3, + ], + ], + [ + 'name' => 'GroupList', + 'in' => 'formData', + 'style' => 'repeatList', + 'schema' => [ + 'type' => 'array', + 'items' => [ + 'type' => 'integer', + 'format' => 'int64', + ], + 'required' => false, + 'maxItems' => 3, + ], + ], + [ + 'name' => 'ServicerList', + 'in' => 'formData', + 'style' => 'repeatList', + 'schema' => [ + 'type' => 'array', + 'items' => [ + 'type' => 'string', + ], + 'required' => false, + 'maxItems' => 3, + ], + ], + [ + 'name' => 'AnalysisIds', + 'in' => 'formData', + 'style' => 'repeatList', + 'schema' => [ + 'type' => 'array', + 'items' => [ + 'type' => 'integer', + 'format' => 'int64', + ], + 'required' => true, + 'maxItems' => 3, + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'type' => 'object', + 'properties' => [ + 'Message' => [ + 'type' => 'string', + ], + 'RequestId' => [ + 'type' => 'string', + ], + 'Data' => [ + 'type' => 'object', + 'properties' => [ + 'InstanceId' => [ + 'type' => 'string', + ], + 'Version' => [ + 'type' => 'integer', + 'format' => 'int32', + ], + 'ProjectId' => [ + 'type' => 'integer', + 'format' => 'int64', + ], + ], + ], + 'Code' => [ + 'type' => 'string', + ], + 'Success' => [ + 'type' => 'boolean', + ], + ], + ], + ], + ], + 'errorCodes' => [ + 500 => [ + [ + 'errorMessage' => 'The specified parameter is invalid.', + 'errorCode' => 'InvalidParameter', + ], + ], + ], + 'staticInfo' => [ + 'returnType' => 'synchronous', + ], + 'responseDemo' => '', + ], + 'CreateQualityRule' => [ + 'methods' => [ + 'post', + 'get', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + ], + 'operationType' => 'write', + 'deprecated' => false, + 'systemTags' => [ + 'operationType' => 'create', + 'riskType' => 'none', + 'chargeType' => 'free', + 'autoTest' => true, + 'tenantRelevance' => 'publicInformation', + ], + 'parameters' => [ + [ + 'name' => 'InstanceId', + 'in' => 'formData', + 'schema' => [ + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + ], + ], + [ + 'name' => 'Name', + 'in' => 'formData', + 'schema' => [ + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + ], + ], + [ + 'name' => 'RuleTag', + 'in' => 'formData', + 'schema' => [ + 'type' => 'integer', + 'format' => 'int32', + 'required' => true, + 'docRequired' => true, + ], + ], + [ + 'name' => 'MatchType', + 'in' => 'formData', + 'schema' => [ + 'type' => 'integer', + 'format' => 'int32', + 'required' => true, + 'docRequired' => true, + ], + ], + [ + 'name' => 'KeyWords', + 'in' => 'formData', + 'style' => 'repeatList', + 'schema' => [ + 'type' => 'array', + 'items' => [ + 'type' => 'string', + ], + 'required' => true, + 'maxItems' => 3, + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'type' => 'object', + 'properties' => [ + 'Message' => [ + 'type' => 'string', + ], + 'RequestId' => [ + 'type' => 'string', + ], + 'Code' => [ + 'type' => 'string', + ], + 'Success' => [ + 'type' => 'boolean', + ], + ], + ], + ], + ], + 'errorCodes' => [ + 500 => [ + [ + 'errorMessage' => 'The specified parameter is invalid.', + 'errorCode' => 'InvalidParameter', + ], + ], + ], + 'staticInfo' => [ + 'returnType' => 'synchronous', + ], + 'responseDemo' => '', + ], + 'CreateThirdSsoAgent' => [ + 'summary' => '根据用户账号创建免登到客服工作台的坐席。', + 'methods' => [ + 'post', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + ], + 'operationType' => 'write', + 'deprecated' => false, + 'systemTags' => [ + 'operationType' => 'create', + 'riskType' => 'none', + 'chargeType' => 'free', + 'autoTest' => true, + 'tenantRelevance' => 'publicInformation', + ], + 'parameters' => [ + [ + 'name' => 'ClientToken', + 'in' => 'formData', + 'schema' => [ + 'title' => 'clientToken', + 'description' => '客户请求唯一ID。用于幂等校验，可以用UUID生成。', + 'type' => 'string', + 'required' => false, + 'example' => '46c1341e-2648-447a-9b11-70b6a298d94d', + ], + ], + [ + 'name' => 'InstanceId', + 'in' => 'formData', + 'schema' => [ + 'title' => 'param1', + 'description' => 'AICCS实例ID。可在智能联络中心控制台上获取。', + 'type' => 'string', + 'required' => true, + 'example' => 'ccc_xp_pre***', + ], + ], + [ + 'name' => 'ClientId', + 'in' => 'formData', + 'schema' => [ + 'title' => 'param2', + 'description' => '颁发给租户实例的clientId。', + 'type' => 'string', + 'required' => true, + 'example' => '46c1341e-2648-447a-9b11-70b6a298d94d', + ], + ], + [ + 'name' => 'AccountId', + 'in' => 'formData', + 'schema' => [ + 'title' => 'param3', + 'description' => '要同步的账号ID。', + 'type' => 'string', + 'required' => true, + 'example' => 'accountId1', + ], + ], + [ + 'name' => 'AccountName', + 'in' => 'formData', + 'schema' => [ + 'title' => 'param4', + 'description' => '要同步的账号名称。', + 'type' => 'string', + 'required' => true, + 'example' => 'accountName1', + ], + ], + [ + 'name' => 'DisplayName', + 'in' => 'formData', + 'schema' => [ + 'title' => 'param5', + 'description' => '坐席显示名称。', + 'type' => 'string', + 'required' => false, + 'example' => '张三', + ], + ], + [ + 'name' => 'SkillGroupIds', + 'in' => 'formData', + 'style' => 'flat', + 'schema' => [ + 'title' => 'param6', + 'description' => '技能组ID列表。'."\n" + ."\n", + 'type' => 'array', + 'items' => [ + 'description' => '技能组ID。'."\n" + .'> 所传技能组必须属于同一个技能组分组。', + 'type' => 'integer', + 'format' => 'int64', + 'required' => false, + 'example' => '1', + ], + 'required' => false, + ], + ], + [ + 'name' => 'RoleIds', + 'in' => 'formData', + 'style' => 'flat', + 'schema' => [ + 'title' => 'param7', + 'description' => '角色ID列表。', + 'type' => 'array', + 'items' => [ + 'description' => '角色ID。', + 'type' => 'integer', + 'format' => 'int64', + 'required' => false, + 'example' => '1', + ], + 'required' => false, + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'title' => 'result', + 'description' => 'result', + 'type' => 'object', + 'properties' => [ + 'Message' => [ + 'title' => 'message', + 'description' => '状态码描述。', + 'type' => 'string', + 'example' => 'Success', + ], + 'RequestId' => [ + 'title' => 'requestId', + 'description' => 'requestId', + 'type' => 'string', + 'example' => 'EE338D98-9BD3-4413-B165', + ], + 'HttpStatusCode' => [ + 'title' => 'httpStatusCode', + 'description' => 'HTTP状态码。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '200', + ], + 'Data' => [ + 'title' => '新创建的坐席id', + 'description' => '创建的坐席ID。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '123456', + ], + 'Code' => [ + 'title' => 'code', + 'description' => '状态码。', + 'type' => 'string', + 'example' => '200', + ], + 'Success' => [ + 'title' => 'success', + 'description' => '接口调用是否成功。', + 'type' => 'boolean', + 'example' => 'true', + ], + ], + ], + ], + ], + 'errorCodes' => [ + 400 => [ + [ + 'errorMessage' => 'The request uses the same client token as a previous, but non-identical request. Do not reuse a client token with different requests, unless the requests are identical.', + 'errorCode' => 'IdempotentParameterMismatch', + ], + ], + ], + 'staticInfo' => [ + 'returnType' => 'synchronous', + ], + 'responseDemo' => '[{"type":"json","example":"{\\n \\"Message\\": \\"Success\\",\\n \\"RequestId\\": \\"EE338D98-9BD3-4413-B165\\",\\n \\"HttpStatusCode\\": 200,\\n \\"Data\\": 123456,\\n \\"Code\\": \\"200\\",\\n \\"Success\\": true\\n}","errorExample":""},{"type":"xml","example":"<CreateThirdSsoAgentResponse>\\n <Message>Success</Message>\\n <RequestId>EE338D98-9BD3-4413-B165</RequestId>\\n <HttpStatusCode>200</HttpStatusCode>\\n <Data>123456</Data>\\n <Code>200</Code>\\n <Success>true</Success>\\n</CreateThirdSsoAgentResponse>","errorExample":""}]', + 'title' => '创建免登到客服工作台的坐席', + ], + 'DeleteOutboundTask' => [ + 'methods' => [ + 'post', + 'get', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + ], + 'operationType' => 'write', + 'deprecated' => false, + 'systemTags' => [ + 'operationType' => 'delete', + 'riskType' => 'none', + 'chargeType' => 'free', + 'autoTest' => true, + 'tenantRelevance' => 'publicInformation', + ], + 'parameters' => [ + [ + 'name' => 'OutboundTaskId', + 'in' => 'query', + 'schema' => [ + 'type' => 'integer', + 'format' => 'int64', + 'required' => true, + 'docRequired' => true, + 'maximum' => '9223372036854775700', + 'minimum' => '0', + ], + ], + [ + 'name' => 'InstanceId', + 'in' => 'query', + 'schema' => [ + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'type' => 'object', + 'properties' => [ + 'Message' => [ + 'type' => 'string', + ], + 'RequestId' => [ + 'type' => 'string', + ], + 'Data' => [ + 'type' => 'string', + ], + 'Code' => [ + 'type' => 'string', + ], + 'Success' => [ + 'type' => 'boolean', + ], + ], + ], + ], + ], + 'errorCodes' => [ + 500 => [ + [ + 'errorMessage' => 'A system error occurred. Please contact the administrator.', + 'errorCode' => 'SystemError', + ], + ], + ], + 'staticInfo' => [ + 'returnType' => 'synchronous', + ], + 'responseDemo' => '', + ], + 'DeleteOuterAccount' => [ + 'methods' => [ + 'get', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + ], + 'operationType' => 'read', + 'deprecated' => false, + 'systemTags' => [ + 'operationType' => 'delete', + 'riskType' => 'none', + 'chargeType' => 'free', + 'autoTest' => true, + 'tenantRelevance' => 'publicInformation', + ], + 'parameters' => [ + [ + 'name' => 'OuterAccountId', + 'in' => 'query', + 'schema' => [ + 'description' => '外部账号ID。', + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + 'example' => '123456', + ], + ], + [ + 'name' => 'OuterAccountType', + 'in' => 'query', + 'schema' => [ + 'description' => '外部账号类型。', + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + 'example' => 'aliyun', + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'description' => 'Schema of Response', + 'type' => 'object', + 'properties' => [ + 'Message' => [ + 'description' => '状态码描述。', + 'type' => 'string', + 'example' => 'xxxx', + ], + 'RequestId' => [ + 'description' => '请求ID。', + 'type' => 'string', + 'example' => 'EE338D98-9BD3-4413-B165', + ], + 'Data' => [ + 'description' => '是否成功。取值：'."\n" + .'- **true**：成功'."\n" + .'- **false**：失败。', + 'type' => 'boolean', + 'example' => 'true', + ], + 'Code' => [ + 'description' => '状态码。返回200表示请求成功。', + 'type' => 'string', + 'example' => '200', + ], + 'Success' => [ + 'description' => '接口调用是否成功。', + 'type' => 'boolean', + 'example' => 'true', + ], + ], + ], + ], + ], + 'errorCodes' => [ + 500 => [ + [ + 'errorMessage' => 'A system error occurred. Please contact the administrator.', + 'errorCode' => 'SystemError', + ], + ], + ], + 'staticInfo' => [ + 'returnType' => 'synchronous', + ], + 'responseDemo' => '[{"type":"json","example":"{\\n \\"Message\\": \\"xxxx\\",\\n \\"RequestId\\": \\"EE338D98-9BD3-4413-B165\\",\\n \\"Data\\": true,\\n \\"Code\\": \\"200\\",\\n \\"Success\\": true\\n}","errorExample":""},{"type":"xml","example":"<DeleteOuterAccountResponse>\\n <Message>xxxx</Message>\\n <RequestId>EE338D98-9BD3-4413-B165</RequestId>\\n <Data>true</Data>\\n <Code>200</Code>\\n <Success>true</Success>\\n</DeleteOuterAccountResponse>","errorExample":""}]', + 'title' => '删除外部账号', + 'summary' => '调用DeleteOuterAccount根据外部账号ID删除外部账号。', + ], + 'DeleteQualityProject' => [ + 'methods' => [ + 'post', + 'get', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + ], + 'operationType' => 'write', + 'deprecated' => false, + 'systemTags' => [ + 'operationType' => 'delete', + 'riskType' => 'none', + 'chargeType' => 'free', + 'autoTest' => true, + 'tenantRelevance' => 'publicInformation', + ], + 'parameters' => [ + [ + 'name' => 'InstanceId', + 'in' => 'query', + 'schema' => [ + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + ], + ], + [ + 'name' => 'ProjectId', + 'in' => 'query', + 'schema' => [ + 'type' => 'integer', + 'format' => 'int64', + 'required' => false, + 'maximum' => '9223372036854775807', + 'minimum' => '0', + 'default' => '1', + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'type' => 'object', + 'properties' => [ + 'Message' => [ + 'type' => 'string', + ], + 'RequestId' => [ + 'type' => 'string', + ], + 'Data' => [ + 'type' => 'string', + ], + 'Code' => [ + 'type' => 'string', + ], + 'Success' => [ + 'type' => 'boolean', + ], + ], + ], + ], + ], + 'errorCodes' => [ + 500 => [ + [ + 'errorMessage' => 'A system error occurred. Please contact the administrator.', + 'errorCode' => 'SystemError', + ], + ], + ], + 'staticInfo' => [ + 'returnType' => 'synchronous', + ], + 'responseDemo' => '', + ], + 'DeleteQualityRule' => [ + 'methods' => [ + 'post', + 'get', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + ], + 'operationType' => 'write', + 'deprecated' => false, + 'systemTags' => [ + 'operationType' => 'delete', + 'riskType' => 'none', + 'chargeType' => 'free', + 'autoTest' => true, + 'tenantRelevance' => 'publicInformation', + ], + 'parameters' => [ + [ + 'name' => 'InstanceId', + 'in' => 'query', + 'schema' => [ + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + ], + ], + [ + 'name' => 'Id', + 'in' => 'query', + 'schema' => [ + 'type' => 'integer', + 'format' => 'int64', + 'required' => true, + 'docRequired' => true, + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'type' => 'object', + 'properties' => [ + 'Message' => [ + 'type' => 'string', + ], + 'RequestId' => [ + 'type' => 'string', + ], + 'Data' => [ + 'type' => 'string', + ], + 'Code' => [ + 'type' => 'string', + ], + 'Success' => [ + 'type' => 'boolean', + ], + ], + ], + ], + ], + 'errorCodes' => [ + 500 => [ + [ + 'errorMessage' => 'A system error occurred. Please contact the administrator.', + 'errorCode' => 'SystemError', + ], + ], + ], + 'staticInfo' => [ + 'returnType' => 'synchronous', + ], + 'responseDemo' => '', + ], + 'EditQualityProject' => [ + 'methods' => [ + 'post', + 'get', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + ], + 'operationType' => 'write', + 'deprecated' => false, + 'systemTags' => [ + 'operationType' => 'none', + 'riskType' => 'none', + 'chargeType' => 'free', + 'autoTest' => true, + 'tenantRelevance' => 'publicInformation', + ], + 'parameters' => [ + [ + 'name' => 'InstanceId', + 'in' => 'query', + 'schema' => [ + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + ], + ], + [ + 'name' => 'ProjectId', + 'in' => 'query', + 'schema' => [ + 'type' => 'integer', + 'format' => 'int64', + 'required' => true, + 'docRequired' => true, + 'maximum' => '9223372036854775807', + 'minimum' => '0', + ], + ], + [ + 'name' => 'ProjectName', + 'in' => 'formData', + 'schema' => [ + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + ], + ], + [ + 'name' => 'CheckFreqType', + 'in' => 'query', + 'schema' => [ + 'type' => 'integer', + 'format' => 'int32', + 'required' => true, + 'docRequired' => true, + 'maximum' => '100', + 'minimum' => '1', + ], + ], + [ + 'name' => 'ProjectVersion', + 'in' => 'query', + 'schema' => [ + 'type' => 'integer', + 'format' => 'int32', + 'required' => true, + 'docRequired' => true, + 'maximum' => '100', + 'minimum' => '1', + ], + ], + [ + 'name' => 'ScopeType', + 'in' => 'query', + 'schema' => [ + 'type' => 'integer', + 'format' => 'int32', + 'required' => true, + 'docRequired' => true, + 'maximum' => '100', + 'minimum' => '1', + ], + ], + [ + 'name' => 'TimeRangeStart', + 'in' => 'query', + 'schema' => [ + 'type' => 'string', + 'required' => false, + ], + ], + [ + 'name' => 'TimeRangeEnd', + 'in' => 'query', + 'schema' => [ + 'type' => 'string', + 'required' => false, + ], + ], + [ + 'name' => 'AnalysisIds', + 'in' => 'query', + 'style' => 'repeatList', + 'schema' => [ + 'type' => 'array', + 'items' => [ + 'type' => 'integer', + 'format' => 'int64', + ], + 'required' => true, + 'maxItems' => 3, + ], + ], + [ + 'name' => 'DepList', + 'in' => 'query', + 'style' => 'repeatList', + 'schema' => [ + 'type' => 'array', + 'items' => [ + 'type' => 'integer', + 'format' => 'int64', + ], + 'required' => false, + 'maximum' => '9223372036854775807', + 'minimum' => '0', + 'maxItems' => 3, + ], + ], + [ + 'name' => 'GroupList', + 'in' => 'query', + 'style' => 'repeatList', + 'schema' => [ + 'type' => 'array', + 'items' => [ + 'type' => 'integer', + 'format' => 'int64', + ], + 'required' => false, + 'maximum' => '9223372036854775807', + 'minimum' => '0', + 'maxItems' => 3, + ], + ], + [ + 'name' => 'ServicerList', + 'in' => 'query', + 'style' => 'repeatList', + 'schema' => [ + 'type' => 'array', + 'items' => [ + 'type' => 'string', + ], + 'required' => false, + 'maxItems' => 3, + ], + ], + [ + 'name' => 'ChannelTouchType', + 'in' => 'query', + 'style' => 'repeatList', + 'schema' => [ + 'type' => 'array', + 'items' => [ + 'type' => 'integer', + 'format' => 'int32', + ], + 'required' => true, + 'maxItems' => 3, + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'type' => 'object', + 'properties' => [ + 'Message' => [ + 'type' => 'string', + ], + 'RequestId' => [ + 'type' => 'string', + ], + 'Data' => [ + 'type' => 'array', + 'items' => [ + 'type' => 'object', + 'properties' => [ + 'InstanceId' => [ + 'type' => 'string', + ], + 'Version' => [ + 'type' => 'integer', + 'format' => 'int32', + ], + 'ProjectId' => [ + 'type' => 'integer', + 'format' => 'int64', + ], + ], + ], + ], + 'Code' => [ + 'type' => 'string', + ], + 'Success' => [ + 'type' => 'boolean', + ], + ], + ], + ], + ], + 'errorCodes' => [ + 500 => [ + [ + 'errorMessage' => 'A system error occurred. Please contact the administrator.', + 'errorCode' => 'SystemError', + ], + ], + ], + 'staticInfo' => [ + 'returnType' => 'synchronous', + ], + 'responseDemo' => '', + ], + 'EditQualityRule' => [ + 'methods' => [ + 'post', + 'get', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + ], + 'operationType' => 'readAndWrite', + 'deprecated' => false, + 'systemTags' => [ + 'operationType' => 'none', + 'riskType' => 'none', + 'chargeType' => 'free', + 'autoTest' => true, + 'tenantRelevance' => 'publicInformation', + ], + 'parameters' => [ + [ + 'name' => 'InstanceId', + 'in' => 'formData', + 'schema' => [ + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + ], + ], + [ + 'name' => 'Name', + 'in' => 'formData', + 'schema' => [ + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + ], + ], + [ + 'name' => 'RuleTag', + 'in' => 'formData', + 'schema' => [ + 'type' => 'integer', + 'format' => 'int32', + 'required' => true, + 'docRequired' => true, + ], + ], + [ + 'name' => 'MatchType', + 'in' => 'formData', + 'schema' => [ + 'type' => 'integer', + 'format' => 'int32', + 'required' => true, + 'docRequired' => true, + 'maximum' => '1000', + 'minimum' => '1', + ], + ], + [ + 'name' => 'QualityRuleId', + 'in' => 'formData', + 'schema' => [ + 'type' => 'integer', + 'format' => 'int64', + 'required' => true, + 'docRequired' => true, + ], + ], + [ + 'name' => 'KeyWords', + 'in' => 'formData', + 'style' => 'repeatList', + 'schema' => [ + 'type' => 'array', + 'items' => [ + 'type' => 'string', + ], + 'required' => true, + 'maxItems' => 3, + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'type' => 'object', + 'properties' => [ + 'Message' => [ + 'type' => 'string', + ], + 'RequestId' => [ + 'type' => 'string', + ], + 'Code' => [ + 'type' => 'string', + ], + 'Success' => [ + 'type' => 'boolean', + ], + ], + ], + ], + ], + 'errorCodes' => [ + 500 => [ + [ + 'errorMessage' => 'The specified parameter is invalid.', + 'errorCode' => 'InvalidParameter', + ], + ], + ], + 'staticInfo' => [ + 'returnType' => 'synchronous', + ], + 'responseDemo' => '', + ], + 'EditQualityRuleTag' => [ + 'methods' => [ + 'post', + 'get', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + ], + 'operationType' => 'write', + 'deprecated' => false, + 'systemTags' => [ + 'operationType' => 'none', + 'riskType' => 'none', + 'chargeType' => 'free', + 'autoTest' => true, + 'tenantRelevance' => 'publicInformation', + ], + 'parameters' => [ + [ + 'name' => 'InstanceId', + 'in' => 'query', + 'schema' => [ + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + ], + ], + [ + 'name' => 'AnalysisTypes', + 'in' => 'query', + 'style' => 'repeatList', + 'schema' => [ + 'type' => 'array', + 'items' => [ + 'type' => 'object', + 'properties' => [ + 'Id' => [ + 'type' => 'integer', + 'format' => 'int64', + 'required' => false, + ], + 'Name' => [ + 'type' => 'string', + 'required' => false, + ], + ], + ], + 'required' => true, + 'maxItems' => 100, + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'type' => 'object', + 'properties' => [ + 'Message' => [ + 'type' => 'string', + ], + 'RequestId' => [ + 'type' => 'string', + ], + 'Data' => [ + 'type' => 'string', + ], + 'Code' => [ + 'type' => 'string', + ], + 'Success' => [ + 'type' => 'boolean', + ], + ], + ], + ], + ], + 'errorCodes' => [ + 500 => [ + [ + 'errorMessage' => 'A system error occurred. Please contact the administrator.', + 'errorCode' => 'SystemError', + ], + ], + ], + 'staticInfo' => [ + 'returnType' => 'synchronous', + ], + 'responseDemo' => '', + ], + 'EncryptPhoneNum' => [ + 'summary' => '调用EncryptPhoneNum将用户手机号码进行加密。', + 'methods' => [ + 'get', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + ], + 'operationType' => 'readAndWrite', + 'deprecated' => false, + 'systemTags' => [ + 'operationType' => 'none', + 'riskType' => 'none', + 'chargeType' => 'free', + 'autoTest' => true, + 'tenantRelevance' => 'publicInformation', + ], + 'parameters' => [ + [ + 'name' => 'InstanceId', + 'in' => 'query', + 'schema' => [ + 'title' => '实例Id', + 'description' => 'AICCS实例ID。可在智能联络中心控制台上获取。', + 'type' => 'string', + 'required' => true, + 'example' => 'ccc_xp_pre***', + ], + ], + [ + 'name' => 'PhoneNum', + 'in' => 'query', + 'schema' => [ + 'title' => '号码明文', + 'description' => '号码明文。', + 'type' => 'string', + 'required' => true, + 'example' => '130****0000', + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'title' => 'Schema of Response', + 'description' => 'Schema of Response', + 'type' => 'object', + 'properties' => [ + 'RequestId' => [ + 'title' => 'Id of the request', + 'description' => '请求ID。', + 'type' => 'string', + 'example' => 'EE338D98-9BD3-4413-B165', + ], + 'Message' => [ + 'title' => '错误信息', + 'description' => '状态码描述。', + 'type' => 'string', + 'example' => 'xxxx', + ], + 'Data' => [ + 'title' => '加密后密文', + 'description' => '加密后密文。', + 'type' => 'string', + 'example' => '20nJ****/9Fl/kxx/***7', + ], + 'Code' => [ + 'title' => '错误码', + 'description' => '状态码。返回200表示请求成功。', + 'type' => 'string', + 'example' => '200', + ], + 'Success' => [ + 'title' => '接口调用是否成功', + 'description' => '接口调用是否成功。', + 'type' => 'boolean', + 'example' => 'true', + ], + ], + ], + ], + ], + 'errorCodes' => [ + 500 => [ + [ + 'errorMessage' => 'A system error occurred. Please contact the administrator.', + 'errorCode' => 'SystemError', + ], + ], + ], + 'staticInfo' => [ + 'returnType' => 'synchronous', + ], + 'responseDemo' => '[{"type":"json","example":"{\\n \\"RequestId\\": \\"EE338D98-9BD3-4413-B165\\",\\n \\"Success\\": true,\\n \\"Code\\": \\"200\\",\\n \\"Message\\": \\"xxxx\\",\\n \\"Data\\": \\"20nJ****/9Fl/kxx/***7\\"\\n}","errorExample":""},{"type":"xml","example":"<EncryptPhoneNumResponse>\\n <RequestId>EE338D98-9BD3-4413-B165</RequestId>\\n <Success>true</Success>\\n <Code>200</Code>\\n <Message>xxxx</Message>\\n <Data>20nJ****/9Fl/kxx/***7</Data>\\n</EncryptPhoneNumResponse>","errorExample":""}]', + 'title' => '将用户手机号码进行加密', + ], + 'FetchCall' => [ + 'methods' => [ + 'post', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + [ + 'BearerToken' => [], + ], + ], + 'operationType' => 'readAndWrite', + 'deprecated' => false, + 'systemTags' => [ + 'operationType' => 'none', + 'riskType' => 'none', + 'chargeType' => 'free', + 'autoTest' => true, + 'tenantRelevance' => 'publicInformation', + ], + 'parameters' => [ + [ + 'name' => 'ClientToken', + 'in' => 'formData', + 'schema' => [ + 'description' => '客户请求唯一id，用于幂等校验，可以用uuid生成', + 'type' => 'string', + 'required' => false, + 'example' => '46c1341e-2648-447a-9b11-70b6a298d94d', + ], + ], + [ + 'name' => 'InstanceId', + 'in' => 'formData', + 'schema' => [ + 'description' => 'AICCS实例ID，在智能联络中心控制台上可以看到', + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + 'example' => 'ccc_xp_pre-cn-***', + ], + ], + [ + 'name' => 'AccountName', + 'in' => 'formData', + 'schema' => [ + 'description' => '坐席账号名称（坐席登录名）', + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + 'example' => '[email protected]', + ], + ], + [ + 'name' => 'CallId', + 'in' => 'formData', + 'schema' => [ + 'description' => '入呼后，websocket中的acid', + 'type' => 'string', + 'required' => false, + 'docRequired' => true, + 'example' => '7719786', + ], + ], + [ + 'name' => 'JobId', + 'in' => 'formData', + 'schema' => [ + 'description' => '入呼后，websocket中的jobId', + 'type' => 'string', + 'required' => false, + 'docRequired' => true, + 'example' => '7719787', + ], + ], + [ + 'name' => 'ConnectionId', + 'in' => 'formData', + 'schema' => [ + 'description' => '入呼后，websocket中的connId', + 'type' => 'string', + 'required' => false, + 'docRequired' => true, + 'example' => '7719788', + ], + ], + [ + 'name' => 'HoldConnectionId', + 'in' => 'formData', + 'schema' => [ + 'description' => '入呼后，websocket中的holdConnId（ 仅在双步转时传入）', + 'type' => 'string', + 'required' => false, + 'docRequired' => true, + 'example' => '0', + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'description' => 'result', + 'type' => 'object', + 'properties' => [ + 'Message' => [ + 'description' => '错误描述', + 'type' => 'string', + 'example' => 'xxxx', + ], + 'RequestId' => [ + 'description' => '请求ID，用于跟踪错误原因', + 'type' => 'string', + 'example' => 'EE338D98-9BD3-4413-B165', + ], + 'Code' => [ + 'description' => '错误编码', + 'type' => 'string', + 'example' => 'Success', + ], + 'Success' => [ + 'description' => '接口调用是否成功', + 'type' => 'boolean', + 'example' => 'true', + ], + ], + ], + ], + ], + 'errorCodes' => [ + 500 => [ + [ + 'errorMessage' => 'The specified agent does not exist.', + 'errorCode' => 'NoAgentFound', + ], + [ + 'errorMessage' => 'The specified tenant does not exist.', + 'errorCode' => 'NoTenantFound', + ], + [ + 'errorMessage' => 'A system error occurred. Please contact the administrator.', + 'errorCode' => 'SystemError', + ], + ], + ], + 'staticInfo' => [ + 'returnType' => 'synchronous', + ], + 'responseDemo' => '[{"type":"json","example":"{\\n \\"Message\\": \\"xxxx\\",\\n \\"RequestId\\": \\"EE338D98-9BD3-4413-B165\\",\\n \\"Code\\": \\"Success\\",\\n \\"Success\\": true\\n}","errorExample":""},{"type":"xml","example":"<Message>xxxx</Message>\\n<RequestId>EE338D98-9BD3-4413-B165</RequestId>\\n<Code>Success</Code>\\n<Success>true</Success>","errorExample":""}]', + 'title' => '取回通话信息', + 'summary' => '取回\\恢复通话。', + ], + 'GetAgentById' => [ + 'methods' => [ + 'post', + 'get', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + ], + 'operationType' => 'read', + 'deprecated' => false, + 'systemTags' => [ + 'operationType' => 'get', + 'riskType' => 'none', + 'chargeType' => 'free', + 'autoTest' => true, + 'tenantRelevance' => 'publicInformation', + ], + 'parameters' => [ + [ + 'name' => 'InstanceId', + 'in' => 'formData', + 'schema' => [ + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + ], + ], + [ + 'name' => 'AgentId', + 'in' => 'formData', + 'schema' => [ + 'type' => 'integer', + 'format' => 'int64', + 'required' => true, + 'docRequired' => true, + 'maximum' => '9223372036854775807', + 'minimum' => '1', + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'type' => 'object', + 'properties' => [ + 'Message' => [ + 'type' => 'string', + ], + 'RequestId' => [ + 'type' => 'string', + ], + 'Data' => [ + 'type' => 'object', + 'properties' => [ + 'ForeignNick' => [ + 'type' => 'string', + ], + 'ServicerType' => [ + 'type' => 'integer', + 'format' => 'int32', + ], + 'RealName' => [ + 'type' => 'string', + ], + 'AgentId' => [ + 'type' => 'integer', + 'format' => 'int32', + ], + 'ForeignKey' => [ + 'type' => 'string', + ], + 'ShowName' => [ + 'type' => 'string', + ], + 'CreateUserName' => [ + 'type' => 'string', + ], + ], + ], + 'Code' => [ + 'type' => 'string', + ], + 'Success' => [ + 'type' => 'boolean', + ], + ], + ], + ], + ], + 'errorCodes' => [ + 500 => [ + [ + 'errorMessage' => 'A system error occurred. Please contact the administrator.', + 'errorCode' => 'SystemError', + ], + ], + ], + 'staticInfo' => [ + 'returnType' => 'synchronous', + ], + 'responseDemo' => '', + ], + 'GetHotlineRuntimeInfo' => [ + 'summary' => '调用GetHotlineRuntimeInfo接口查询热线运行信息。', + 'methods' => [ + 'get', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + [ + 'BearerToken' => [], + ], + ], + 'operationType' => 'read', + 'deprecated' => false, + 'systemTags' => [ + 'operationType' => 'get', + 'riskType' => 'none', + 'chargeType' => 'free', + 'autoTest' => true, + 'tenantRelevance' => 'publicInformation', + ], + 'parameters' => [ + [ + 'name' => 'InstanceId', + 'in' => 'query', + 'schema' => [ + 'title' => '实例ID', + 'description' => '实例ID。'."\n" + ."\n" + .'请登录[智能联络中心控制台](https://aiccs.console.aliyun.com/overview)，在**实例管理**中查看实例ID。', + 'type' => 'string', + 'required' => true, + 'example' => 'ccc_xp_pre-cn-***', + ], + ], + [ + 'name' => 'AccountName', + 'in' => 'query', + 'schema' => [ + 'title' => '账号名', + 'description' => '坐席账号名称。实例内唯一（登录名）。', + 'type' => 'string', + 'required' => true, + 'example' => '123@****.com', + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'title' => 'Schema of Response', + 'description' => 'Schema of Response', + 'type' => 'object', + 'properties' => [ + 'RequestId' => [ + 'title' => 'Id of the request', + 'description' => '请求ID。', + 'type' => 'string', + 'example' => 'EE338D98-9BD3-4413-B165', + ], + 'Message' => [ + 'title' => '错误信息', + 'description' => '状态码描述。', + 'type' => 'string', + 'example' => 'OK', + ], + 'Data' => [ + 'title' => '数据结果', + 'description' => '热线运行信息。', + 'type' => 'object', + 'example' => '{"buId":905,"phoneToken":"roESVzzgD1ytmG0W6nMkWinI6fbpKovm14fBhA0NsYPyi/srX/G0SvNB2z96AYiqy1vxQHiaFOdZSxtsAubdgr2kjs2yas7COO5dukQpsOLq9iNI4U6sKlcvaBi8xsyUr/hyqCdTVZDcYCOq0lH6eeNIQK/f7/gWqIw****=","isNeedWorkShift":false,"servicerId":741018,"accConfigUrl":"pre-acc-cs-public.alibaba-inc.com","agentBasicCode":"AgentCheckout","startWorkToReady":true,"servicerDn":"2000000001904123","isMaster":"1","tenantId":2001,"depId":1139139,"accTenantId":2001,"phoneData":"{\\"timeStamp\\":164240****,\\"expireTime\\":164257****,\\"dn\\":\\"200000000190****\\",\\"source\\":\\"xspace\\",\\"serviceId\\":741018}","agentBasicDesc":"坐席签出状态"}', + ], + 'Code' => [ + 'title' => '错误码', + 'description' => '状态码。返回Success表示请求成功。', + 'type' => 'string', + 'example' => '200', + ], + 'Success' => [ + 'title' => '接口调用是否成功', + 'description' => '接口调用是否成功', + 'type' => 'boolean', + 'example' => 'true', + ], + ], + ], + ], + ], + 'errorCodes' => [ + 500 => [ + [ + 'errorMessage' => 'A system error occurred. Please contact the administrator.', + 'errorCode' => 'SystemError', + ], + ], + ], + 'staticInfo' => [ + 'returnType' => 'synchronous', + ], + 'responseDemo' => '[{"type":"json","example":"{\\n \\"RequestId\\": \\"EE338D98-9BD3-4413-B165\\",\\n \\"Message\\": \\"OK\\",\\n \\"Data\\": {\\n \\"buId\\": 905,\\n \\"phoneToken\\": \\"roESVzzgD1ytmG0W6nMkWinI6fbpKovm14fBhA0NsYPyi/srX/G0SvNB2z96AYiqy1vxQHiaFOdZSxtsAubdgr2kjs2yas7COO5dukQpsOLq9iNI4U6sKlcvaBi8xsyUr/hyqCdTVZDcYCOq0lH6eeNIQK/f7/gWqIw****=\\",\\n \\"isNeedWorkShift\\": false,\\n \\"servicerId\\": 741018,\\n \\"accConfigUrl\\": \\"pre-acc-cs-public.alibaba-inc.com\\",\\n \\"agentBasicCode\\": \\"AgentCheckout\\",\\n \\"startWorkToReady\\": true,\\n \\"servicerDn\\": \\"2000000001904123\\",\\n \\"isMaster\\": \\"1\\",\\n \\"tenantId\\": 2001,\\n \\"depId\\": 1139139,\\n \\"accTenantId\\": 2001,\\n \\"phoneData\\": \\"{\\\\\\"timeStamp\\\\\\":164240****,\\\\\\"expireTime\\\\\\":164257****,\\\\\\"dn\\\\\\":\\\\\\"200000000190****\\\\\\",\\\\\\"source\\\\\\":\\\\\\"xspace\\\\\\",\\\\\\"serviceId\\\\\\":741018}\\",\\n \\"agentBasicDesc\\": \\"坐席签出状态\\"\\n },\\n \\"Code\\": \\"200\\",\\n \\"Success\\": true\\n}","errorExample":""},{"type":"xml","example":"<GetHotlineRuntimeInfoResponse>\\n <Data>\\n <buId>905</buId>\\n <phoneToken>roESVzzgD1ytmG0W6nMkWinI6fbpKovm14fBhA0NsYPyi/srX/G0SvNB2z96AYiqy1vxQHiaFOdZSxtsAubdgr2kjs2yas7COO5dukQpsOLq9iNI4U6sKlcvaBi8xsyUr/hyqCdTVZDcYCOq0lH6eeNIQK/f7/gWqIwDXiWfN2g=</phoneToken>\\n <isNeedWorkShift>false</isNeedWorkShift>\\n <servicerId>741018</servicerId>\\n <accConfigUrl>pre-acc-cs-public.alibaba-inc.com</accConfigUrl>\\n <agentBasicCode>AgentCheckout</agentBasicCode>\\n <startWorkToReady>true</startWorkToReady>\\n <servicerDn>2000000001904123</servicerDn>\\n <isMaster>1</isMaster>\\n <tenantId>2001</tenantId>\\n <depId>1139139</depId>\\n <accTenantId>2001</accTenantId>\\n <phoneData>{\\"timeStamp\\":1642402907,\\"expireTime\\":1642575707,\\"dn\\":\\"2000000001904123\\",\\"source\\":\\"xspace\\",\\"serviceId\\":741018}</phoneData>\\n <agentBasicDesc>坐席签出状态</agentBasicDesc>\\n </Data>\\n <Success>true</Success>\\n</GetHotlineRuntimeInfoResponse>","errorExample":""}]', + 'title' => '查询热线运行信息', + ], + 'GetHotlineWaitingNumber' => [ + 'methods' => [ + 'get', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + [ + 'BearerToken' => [], + ], + ], + 'operationType' => 'read', + 'deprecated' => false, + 'systemTags' => [ + 'operationType' => 'get', + 'riskType' => 'none', + 'chargeType' => 'free', + 'autoTest' => true, + 'tenantRelevance' => 'publicInformation', + ], + 'parameters' => [ + [ + 'name' => 'ClientToken', + 'in' => 'query', + 'schema' => [ + 'description' => ' '."\n" + .'客户请求唯一id，用于幂等校验，可以用uuid生成', + 'type' => 'string', + 'required' => false, + 'example' => '46c1341e-2648-447a-9b11-70b6a298d94d', + ], + ], + [ + 'name' => 'InstanceId', + 'in' => 'query', + 'schema' => [ + 'description' => ' '."\n" + .'AICCS实例ID，在智能联络中心控制台上可以看到', + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + 'example' => 'ccc_xp_pre-cn-***', + ], + ], + [ + 'name' => 'AccountName', + 'in' => 'query', + 'schema' => [ + 'description' => ' '."\n" + .'坐席账号名称（坐席登录名）', + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + 'example' => '[email protected]', + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'description' => ' '."\n" + .'result', + 'type' => 'object', + 'properties' => [ + 'Message' => [ + 'description' => '错误描述', + 'type' => 'string', + 'example' => 'xxxx', + ], + 'RequestId' => [ + 'description' => '请求ID，用于跟踪错误原因', + 'type' => 'string', + 'example' => 'EE338D98-9BD3-4413-B165', + ], + 'Data' => [ + 'description' => '热线会员排队数量', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '2', + ], + 'Code' => [ + 'description' => '错误编码', + 'type' => 'string', + 'example' => 'Success', + ], + 'Success' => [ + 'description' => ' '."\n" + .'接口调用是否成功', + 'type' => 'string', + 'example' => 'true', + ], + ], + ], + ], + ], + 'errorCodes' => [ + 500 => [ + [ + 'errorMessage' => 'The specified agent does not exist.', + 'errorCode' => 'NoAgentFound', + ], + [ + 'errorMessage' => 'The specified tenant does not exist.', + 'errorCode' => 'NoTenantFound', + ], + [ + 'errorMessage' => 'A system error occurred. Please contact the administrator.', + 'errorCode' => 'SystemError', + ], + ], + ], + 'staticInfo' => [ + 'returnType' => 'synchronous', + ], + 'responseDemo' => '[{"type":"json","example":"{\\n \\"Message\\": \\"xxxx\\",\\n \\"RequestId\\": \\"EE338D98-9BD3-4413-B165\\",\\n \\"Data\\": 2,\\n \\"Code\\": \\"Success\\",\\n \\"Success\\": \\"true\\"\\n}","errorExample":""},{"type":"xml","example":"<Message>xxxx</Message>\\n<RequestId>EE338D98-9BD3-4413-B165</RequestId>\\n<Data>2</Data>\\n<Code>Success</Code>\\n<Success>true</Success>","errorExample":""}]', + 'title' => '查看当前坐席所在技能组热线排队数量', + 'summary' => '获取热线会员排队数。', + ], + 'GetInstanceList' => [ + 'methods' => [ + 'post', + 'get', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + ], + 'operationType' => 'read', + 'deprecated' => false, + 'systemTags' => [ + 'operationType' => 'get', + 'riskType' => 'none', + 'chargeType' => 'free', + 'autoTest' => true, + 'tenantRelevance' => 'publicInformation', + ], + 'parameters' => [ + [ + 'name' => 'PageNumber', + 'in' => 'formData', + 'schema' => [ + 'type' => 'integer', + 'format' => 'int32', + 'required' => false, + 'maximum' => '1000', + 'minimum' => '1', + 'default' => '1', + ], + ], + [ + 'name' => 'PageSize', + 'in' => 'formData', + 'schema' => [ + 'type' => 'integer', + 'format' => 'int32', + 'required' => false, + 'maximum' => '100', + 'minimum' => '1', + 'default' => '20', + ], + ], + [ + 'name' => 'Name', + 'in' => 'formData', + 'schema' => [ + 'type' => 'string', + 'required' => false, + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'type' => 'object', + 'properties' => [ + 'TotalCount' => [ + 'type' => 'integer', + 'format' => 'int32', + ], + 'RequestId' => [ + 'type' => 'string', + ], + 'Message' => [ + 'type' => 'string', + ], + 'PageSize' => [ + 'type' => 'integer', + 'format' => 'int32', + ], + 'PageNumber' => [ + 'type' => 'integer', + 'format' => 'int32', + ], + 'HttpStatusCode' => [ + 'type' => 'integer', + 'format' => 'int32', + ], + 'CommodityInstances' => [ + 'type' => 'array', + 'items' => [ + 'type' => 'object', + 'properties' => [ + 'InstanceId' => [ + 'type' => 'string', + ], + 'Name' => [ + 'type' => 'string', + ], + ], + ], + ], + 'Code' => [ + 'type' => 'string', + ], + 'Success' => [ + 'type' => 'boolean', + ], + ], + ], + ], + ], + 'errorCodes' => [ + 500 => [ + [ + 'errorMessage' => 'The specified parameter is invalid.', + 'errorCode' => 'InvalidParameter', + ], + ], + ], + 'staticInfo' => [ + 'returnType' => 'synchronous', + ], + 'responseDemo' => '', + ], + 'GetMcuLvsIp' => [ + 'summary' => '调用GetMcuLvsIp查询热线服务器IP。', + 'methods' => [ + 'get', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + ], + 'operationType' => 'read', + 'deprecated' => false, + 'systemTags' => [ + 'operationType' => 'get', + 'riskType' => 'none', + 'chargeType' => 'free', + 'autoTest' => true, + 'tenantRelevance' => 'publicInformation', + ], + 'parameters' => [ + [ + 'name' => 'InstanceId', + 'in' => 'query', + 'schema' => [ + 'title' => '实例ID', + 'description' => 'AICCS实例ID。可在智能联络中心控制台上获取。', + 'type' => 'string', + 'required' => true, + 'example' => 'ccc_xp_pre***', + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'title' => 'Schema of Response', + 'description' => 'Schema of Response', + 'type' => 'object', + 'properties' => [ + 'RequestId' => [ + 'title' => 'Id of the request', + 'description' => '请求ID。', + 'type' => 'string', + 'example' => 'EE338D98-9BD3-4413-B165', + ], + 'Message' => [ + 'title' => 'error message', + 'description' => '状态码描述。', + 'type' => 'string', + 'example' => 'xxxx', + ], + 'Data' => [ + 'title' => 'result data', + 'description' => 'IP信息。格式为List类型的JSON字符串。', + 'type' => 'string', + 'example' => '{ "xmculvs":[ 0:{ "port":00 "ip":"0.0.0.0" "name":"lvs1" } ]}', + ], + 'Code' => [ + 'title' => 'error code', + 'description' => '状态码。返回200表示请求成功。', + 'type' => 'string', + 'example' => '200', + ], + 'Success' => [ + 'title' => 'success', + 'description' => '调用接口是否成功。', + 'type' => 'boolean', + 'example' => 'true', + ], + ], + ], + ], + ], + 'staticInfo' => [ + 'returnType' => 'synchronous', + ], + 'responseDemo' => '[{"type":"json","example":"{\\n \\"RequestId\\": \\"EE338D98-9BD3-4413-B165\\",\\n \\"Message\\": \\"xxxx\\",\\n \\"Data\\": \\"{ \\\\\\"xmculvs\\\\\\":[ 0:{ \\\\\\"port\\\\\\":00 \\\\\\"ip\\\\\\":\\\\\\"0.0.0.0\\\\\\" \\\\\\"name\\\\\\":\\\\\\"lvs1\\\\\\" } ]}\\",\\n \\"Code\\": \\"200\\",\\n \\"Success\\": true\\n}","errorExample":""},{"type":"xml","example":"<GetMcuLvsIpResponse>\\n <RequestId>EE338D98-9BD3-4413-B165</RequestId>\\n <Success>true</Success>\\n <Code>200</Code>\\n <Message>xxxx</Message>\\n <Data>{ \\"xmculvs\\":[ 0:{ \\"port\\":00 \\"ip\\":\\"0.0.0.0\\" \\"name\\":\\"lvs1\\" } ]}</Data>\\n</GetMcuLvsIpResponse>","errorExample":""}]', + 'title' => '查询热线服务器IP', + ], + 'GetOutbounNumList' => [ + 'methods' => [ + 'post', + 'get', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + [ + 'BearerToken' => [], + ], + ], + 'operationType' => 'read', + 'deprecated' => false, + 'systemTags' => [ + 'operationType' => 'get', + 'riskType' => 'none', + 'chargeType' => 'free', + 'autoTest' => true, + 'tenantRelevance' => 'publicInformation', + ], + 'parameters' => [ + [ + 'name' => 'ClientToken', + 'in' => 'formData', + 'schema' => [ + 'description' => '客户请求唯一ID。用于幂等校验，可以用UUID生成。', + 'type' => 'string', + 'required' => false, + 'example' => '46c1341e-2648-447a-9b11-70b6a298d****', + ], + ], + [ + 'name' => 'InstanceId', + 'in' => 'formData', + 'schema' => [ + 'description' => "\n" + .'实例ID。'."\n" + ."\n" + .'请登录[智能联络中心控制台](https://aiccs.console.aliyun.com/overview)，在**实例管理**中查看实例ID。', + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + 'example' => 'ccc_xp_pre-cn-****', + ], + ], + [ + 'name' => 'AccountName', + 'in' => 'formData', + 'schema' => [ + 'description' => '坐席账号名称（坐席登录名）。', + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + 'example' => '123@****.com', + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'description' => 'result', + 'type' => 'object', + 'properties' => [ + 'Message' => [ + 'description' => '状态码描述。', + 'type' => 'string', + 'example' => 'OK', + ], + 'RequestId' => [ + 'description' => '请求ID。', + 'type' => 'string', + 'example' => 'EE338D98-9BD3-4413-B165', + ], + 'HttpStatusCode' => [ + 'description' => 'HTTP状态码。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '200', + ], + 'Data' => [ + 'description' => '号码列表信息。', + 'type' => 'object', + 'properties' => [ + 'Num' => [ + 'description' => '主叫号码信息。', + 'type' => 'array', + 'items' => [ + 'description' => '主叫号码信息。', + 'type' => 'object', + 'properties' => [ + 'Type' => [ + 'description' => '主叫号码类型。取值：'."\n" + ."\n" + .'- **1**：号码。'."\n" + .'- **2**：号码组。', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '1', + ], + 'Description' => [ + 'description' => '主叫号码描述（归属地信息）。', + 'type' => 'string', + 'example' => '浙江省杭州市', + ], + 'Value' => [ + 'description' => '主叫号码。', + 'type' => 'string', + 'example' => '07512234****', + ], + ], + ], + ], + 'NumGroup' => [ + 'description' => '号码组信息。', + 'type' => 'array', + 'items' => [ + 'description' => '号码组信息。', + 'type' => 'object', + 'properties' => [ + 'Type' => [ + 'description' => '号码组类型。取值：'."\n" + ."\n" + .'- **1**：号码。'."\n" + .'- **2**：号码组。', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '2', + ], + 'Description' => [ + 'description' => '号码组描述（号码组名称）。', + 'type' => 'string', + 'example' => 'Jella', + ], + 'Value' => [ + 'description' => '号码组ID。', + 'type' => 'string', + 'example' => '7688****', + ], + ], + ], + ], + ], + ], + 'Code' => [ + 'description' => '状态码。', + 'type' => 'string', + 'example' => 'Success', + ], + 'Success' => [ + 'description' => '接口调用是否成功。', + 'type' => 'boolean', + 'example' => 'true', + ], + ], + ], + ], + ], + 'errorCodes' => [ + 500 => [ + [ + 'errorMessage' => 'A system error occurred. Please contact the administrator.', + 'errorCode' => 'SystemError', + ], + [ + 'errorMessage' => 'The specified agent does not exist.', + 'errorCode' => 'NoAgentFound', + ], + [ + 'errorMessage' => 'The specified tenant does not exist.', + 'errorCode' => 'NoTenantFound', + ], + ], + ], + 'staticInfo' => [ + 'returnType' => 'synchronous', + ], + 'responseDemo' => '[{"type":"json","example":"{\\n \\"Message\\": \\"OK\\",\\n \\"RequestId\\": \\"EE338D98-9BD3-4413-B165\\",\\n \\"HttpStatusCode\\": 200,\\n \\"Data\\": {\\n \\"Num\\": [\\n {\\n \\"Type\\": 1,\\n \\"Description\\": \\"浙江省杭州市\\",\\n \\"Value\\": \\"07512234****\\"\\n }\\n ],\\n \\"NumGroup\\": [\\n {\\n \\"Type\\": 2,\\n \\"Description\\": \\"Jella\\",\\n \\"Value\\": \\"7688****\\"\\n }\\n ]\\n },\\n \\"Code\\": \\"Success\\",\\n \\"Success\\": true\\n}","errorExample":""},{"type":"xml","example":"<GetOutbounNumListResponse>\\n <Message>OK</Message>\\n <RequestId>EE338D98-9BD3-4413-B165</RequestId>\\n <Data>\\n <NumGroup>\\n <Type>2</Type>\\n <Value>7688****</Value>\\n <Description>Jella</Description>\\n </NumGroup>\\n <Num>\\n <Type>1</Type>\\n <Value>07512234****</Value>\\n <Description>浙江省杭州市</Description>\\n </Num>\\n </Data>\\n <Code>Success</Code>\\n <Success>true</Success>\\n <HttpStatusCode>200</HttpStatusCode>\\n</GetOutbounNumListResponse>","errorExample":""}]', + 'title' => '获取外呼号码列表', + 'summary' => '获取外部热线号码列表。', + ], + 'GetQualityProjectDetail' => [ + 'methods' => [ + 'post', + 'get', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + ], + 'operationType' => 'read', + 'deprecated' => false, + 'systemTags' => [ + 'operationType' => 'get', + 'riskType' => 'none', + 'chargeType' => 'free', + 'autoTest' => true, + 'tenantRelevance' => 'publicInformation', + ], + 'parameters' => [ + [ + 'name' => 'InstanceId', + 'in' => 'query', + 'schema' => [ + 'title' => '租户实例ID', + 'description' => 'AICCS实例ID。可在智能联络中心控制台上获取。', + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + 'example' => 'ccc_xp_pre***', + ], + ], + [ + 'name' => 'ProjectId', + 'in' => 'query', + 'schema' => [ + 'title' => '质检任务ID', + 'description' => '质检任务ID', + 'type' => 'integer', + 'format' => 'int64', + 'required' => true, + 'docRequired' => true, + 'maximum' => '9223372036854775807', + 'minimum' => '0', + 'example' => '15977801', + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'description' => 'Schema of Response', + 'type' => 'object', + 'properties' => [ + 'Message' => [ + 'title' => 'Message', + 'description' => '状态码描述。', + 'type' => 'string', + 'example' => 'xxxx', + ], + 'RequestId' => [ + 'title' => 'RequestId', + 'description' => '请求ID。', + 'type' => 'string', + 'example' => 'EE338D98-9BD3-4413-B165', + ], + 'Data' => [ + 'title' => 'Data', + 'description' => '质检任务信息。', + 'type' => 'object', + 'properties' => [ + 'Status' => [ + 'title' => '质检任务状态', + 'description' => '质检任务状态。取值：'."\n" + ."\n" + .'- **0**：启动'."\n" + .'- **1**：关闭', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '0', + ], + 'ServicerList' => [ + 'title' => '坐席列表', + 'description' => '质检抽样范围。', + 'type' => 'array', + 'items' => [ + 'description' => '质检抽样范围：客服登录名。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0:55555', + ], + ], + 'ModifyTime' => [ + 'title' => '修改时间', + 'description' => '修改时间。', + 'type' => 'string', + 'example' => '2021-04-07 18:07:19', + ], + 'QualityType' => [ + 'title' => '质检类型', + 'description' => '质检类型 。固定取值为**1**（咨询类）。', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '1', + ], + 'DepList' => [ + 'title' => '技能组分组', + 'description' => '质检抽样范围。', + 'type' => 'array', + 'items' => [ + 'description' => '部门列表：部门列表。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0:10', + ], + ], + 'GroupList' => [ + 'title' => '技能组列表', + 'description' => '质检抽样范围。', + 'type' => 'array', + 'items' => [ + 'description' => '质检抽样范围：技能组列表。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0:123456', + ], + ], + 'ProjectName' => [ + 'title' => '质检任务名称', + 'description' => '质检任务名称', + 'type' => 'string', + 'example' => '自动化质检任务', + ], + 'Version' => [ + 'title' => 'Version', + 'description' => '质检任务版本号。', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '1', + ], + 'CreateTime' => [ + 'title' => '创建时间', + 'description' => '创建时间。', + 'type' => 'string', + 'example' => '2021-04-07 18:07:18', + ], + 'Id' => [ + 'title' => '质检任务ID', + 'description' => '质检任务ID。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '15977801', + ], + 'QualityRuleIds' => [ + 'title' => '质检规则ID', + 'description' => '质检项规则ID。', + 'type' => 'array', + 'items' => [ + 'description' => '质检规则数据。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '5369', + ], + ], + 'CheckFreqType' => [ + 'title' => '质检周期', + 'description' => '检查频次类型。取值：'."\n" + ."\n" + .'- **1**：周期质检'."\n" + .'- **4**：临时质检', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '1', + ], + ], + ], + 'Code' => [ + 'title' => 'Code', + 'description' => '状态码。返回200表示请求成功。', + 'type' => 'string', + 'example' => '200', + ], + 'Success' => [ + 'title' => 'Success', + 'description' => '接口调用是否成功。', + 'type' => 'string', + 'example' => 'true', + ], + ], + ], + ], + ], + 'errorCodes' => [ + 500 => [ + [ + 'errorMessage' => 'A system error occurred. Please contact the administrator.', + 'errorCode' => 'SystemError', + ], + ], + ], + 'staticInfo' => [ + 'returnType' => 'synchronous', + ], + 'responseDemo' => '[{"type":"json","example":"{\\n \\"Message\\": \\"xxxx\\",\\n \\"RequestId\\": \\"EE338D98-9BD3-4413-B165\\",\\n \\"Data\\": {\\n \\"Status\\": 0,\\n \\"ServicerList\\": [\\n 0\\n ],\\n \\"ModifyTime\\": \\"2021-04-07 18:07:19\\",\\n \\"QualityType\\": 1,\\n \\"DepList\\": [\\n 0\\n ],\\n \\"GroupList\\": [\\n 0\\n ],\\n \\"ProjectName\\": \\"自动化质检任务\\",\\n \\"Version\\": 1,\\n \\"CreateTime\\": \\"2021-04-07 18:07:18\\",\\n \\"Id\\": 15977801,\\n \\"QualityRuleIds\\": [\\n 5369\\n ],\\n \\"CheckFreqType\\": 1\\n },\\n \\"Code\\": \\"200\\",\\n \\"Success\\": \\"true\\"\\n}","errorExample":""},{"type":"xml","example":"<GetQualityProjectDetailResponse>\\n <Message>xxxx</Message>\\n <RequestId>EE338D98-9BD3-4413-B165</RequestId>\\n <Data>\\n <Status>0</Status>\\n <QualityType>1</QualityType>\\n <QualityRuleIds>5369</QualityRuleIds>\\n <CreateTime>2021-04-07 18:07:18</CreateTime>\\n <ProjectName>自动化质检任务</ProjectName>\\n <CheckFreqType>1</CheckFreqType>\\n <Version>1</Version>\\n <Id>15977801</Id>\\n <ModifyTime>2021-04-07 18:07:19</ModifyTime>\\n </Data>\\n <Code>200</Code>\\n <Success>true</Success>\\n</GetQualityProjectDetailResponse>","errorExample":""}]', + 'title' => '获取质检任务详情', + 'summary' => '调用GetQualityProjectDetail获取质检任务详情。', + ], + 'GetQualityProjectList' => [ + 'methods' => [ + 'post', + 'get', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + ], + 'operationType' => 'write', + 'deprecated' => false, + 'systemTags' => [ + 'operationType' => 'get', + 'riskType' => 'none', + 'chargeType' => 'free', + 'autoTest' => true, + 'tenantRelevance' => 'publicInformation', + ], + 'parameters' => [ + [ + 'name' => 'InstanceId', + 'in' => 'query', + 'schema' => [ + 'title' => '实例ID', + 'description' => 'AICCS实例ID。可在智能联络中心控制台上获取。', + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + 'example' => 'ccc_xp_pre***', + ], + ], + [ + 'name' => 'ProjectId', + 'in' => 'query', + 'schema' => [ + 'title' => '质检项ID', + 'description' => '质检任务ID（支持模糊搜索）。', + 'type' => 'integer', + 'format' => 'int64', + 'required' => false, + 'maximum' => '9223372036854775807', + 'minimum' => '0', + 'example' => '15', + 'default' => '1', + ], + ], + [ + 'name' => 'ProjectName', + 'in' => 'query', + 'schema' => [ + 'title' => '质检项名称', + 'description' => '质检任务名（支持模糊搜索）。', + 'type' => 'string', + 'required' => false, + 'docRequired' => true, + 'example' => '质检', + ], + ], + [ + 'name' => 'Status', + 'in' => 'query', + 'schema' => [ + 'title' => '质检项状态', + 'description' => '质检任务状态。取值：'."\n" + ."\n" + .'- **0**：启动'."\n" + .'- **1**：关闭'."\n", + 'type' => 'integer', + 'format' => 'int32', + 'required' => false, + 'docRequired' => true, + 'example' => '0', + ], + ], + [ + 'name' => 'PageNo', + 'in' => 'query', + 'schema' => [ + 'title' => 'PageNo', + 'description' => '当前页。默认为：**1**。', + 'type' => 'integer', + 'format' => 'int32', + 'required' => false, + 'docRequired' => true, + 'maximum' => '1000', + 'minimum' => '1', + 'example' => '1', + ], + ], + [ + 'name' => 'PageSize', + 'in' => 'query', + 'schema' => [ + 'title' => 'PageSize', + 'description' => '每页大小。默认为：**10**。', + 'type' => 'integer', + 'format' => 'int32', + 'required' => false, + 'docRequired' => true, + 'maximum' => '100', + 'minimum' => '1', + 'example' => '10', + ], + ], + [ + 'name' => 'checkFreqType', + 'in' => 'query', + 'schema' => [ + 'title' => '质检频率', + 'description' => '检查频次类型。取值：'."\n" + ."\n" + .'- **1**：周期质检'."\n" + .'- **4**：临时质检', + 'type' => 'integer', + 'format' => 'int64', + 'required' => false, + 'example' => '1', + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'description' => 'Schema of Response', + 'type' => 'object', + 'properties' => [ + 'Message' => [ + 'title' => 'Message', + 'description' => '状态码描述。', + 'type' => 'string', + 'example' => 'xxxx', + ], + 'RequestId' => [ + 'title' => 'RequestId', + 'description' => '请求ID。', + 'type' => 'string', + 'example' => 'EE338D98-9BD3-4413-B165', + ], + 'Data' => [ + 'title' => 'Data', + 'description' => '质检任务信息。', + 'type' => 'object', + 'properties' => [ + 'PageSize' => [ + 'title' => 'PageSize', + 'description' => '每页大小。', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '10', + ], + 'QualityProjectList' => [ + 'title' => '质检项列表', + 'description' => '质检任务列表。', + 'type' => 'array', + 'items' => [ + 'description' => '质检任务数据。', + 'type' => 'object', + 'properties' => [ + 'Status' => [ + 'title' => '质检任务状态', + 'description' => '质检任务状态。', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '0', + ], + 'ServicerList' => [ + 'title' => '坐席列表', + 'description' => '质检抽样范围。', + 'type' => 'array', + 'items' => [ + 'description' => '质检抽样范围：客服登录名。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0:555555', + ], + ], + 'ModifyTime' => [ + 'title' => '修改时间', + 'description' => '修改时间。', + 'type' => 'string', + 'example' => '2021-04-07 18:07:19', + ], + 'QualityType' => [ + 'title' => '质检任务类型', + 'description' => '质检类型 。固定取值为**1**（咨询类）。', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '1', + ], + 'DepList' => [ + 'title' => '技能组分组列表', + 'description' => '质检抽样范围。', + 'type' => 'array', + 'items' => [ + 'description' => '质检抽样范围：部门列表。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0:10', + ], + ], + 'GroupList' => [ + 'title' => '技能组列表', + 'description' => '质检抽样范围。', + 'type' => 'array', + 'items' => [ + 'description' => '质检抽样范围：技能组列表。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0:123456', + ], + ], + 'ProjectName' => [ + 'title' => '质检任务名称', + 'description' => '质检任务名称。', + 'type' => 'string', + 'example' => '自动化质检任务', + ], + 'Version' => [ + 'title' => '版本', + 'description' => '质检任务版本号', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '1', + ], + 'CreateTime' => [ + 'title' => 'CreateTime', + 'description' => '创建时间。', + 'type' => 'string', + 'example' => '2021-04-07 18:07:18', + ], + 'Id' => [ + 'title' => '质检任务Id', + 'description' => '质检任务ID。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '15977801', + ], + 'QualityRuleIds' => [ + 'title' => '质检规则列表', + 'description' => '质检项规则ID。', + 'type' => 'array', + 'items' => [ + 'description' => '质检规则数据。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '5369', + ], + ], + 'CheckFreqType' => [ + 'title' => '质检任务频率', + 'description' => '质检任务频率。', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '1', + ], + ], + ], + ], + 'Total' => [ + 'title' => 'Total', + 'description' => '总记录数。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '35', + ], + 'PageNo' => [ + 'title' => 'PageNo', + 'description' => '当前页。', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '1', + ], + ], + ], + 'Code' => [ + 'title' => 'Code', + 'description' => '状态码。返回200表示请求成功。', + 'type' => 'string', + 'example' => '200', + ], + 'Success' => [ + 'title' => 'Success', + 'description' => '接口调用是否成功。', + 'type' => 'boolean', + 'example' => 'true', + ], + ], + ], + ], + ], + 'errorCodes' => [ + 500 => [ + [ + 'errorMessage' => 'A system error occurred. Please contact the administrator.', + 'errorCode' => 'SystemError', + ], + ], + ], + 'staticInfo' => [ + 'returnType' => 'synchronous', + ], + 'responseDemo' => '[{"type":"json","example":"{\\n \\"Message\\": \\"xxxx\\",\\n \\"RequestId\\": \\"EE338D98-9BD3-4413-B165\\",\\n \\"Data\\": {\\n \\"PageSize\\": 10,\\n \\"QualityProjectList\\": [\\n {\\n \\"Status\\": 0,\\n \\"ServicerList\\": [\\n 0\\n ],\\n \\"ModifyTime\\": \\"2021-04-07 18:07:19\\",\\n \\"QualityType\\": 1,\\n \\"DepList\\": [\\n 0\\n ],\\n \\"GroupList\\": [\\n 0\\n ],\\n \\"ProjectName\\": \\"自动化质检任务\\",\\n \\"Version\\": 1,\\n \\"CreateTime\\": \\"2021-04-07 18:07:18\\",\\n \\"Id\\": 15977801,\\n \\"QualityRuleIds\\": [\\n 5369\\n ],\\n \\"CheckFreqType\\": 1\\n }\\n ],\\n \\"Total\\": 35,\\n \\"PageNo\\": 1\\n },\\n \\"Code\\": \\"200\\",\\n \\"Success\\": true\\n}","errorExample":""},{"type":"xml","example":"<GetQualityProjectListResponse>\\n <Message>xxxx</Message>\\n <RequestId>EE338D98-9BD3-4413-B165</RequestId>\\n <Data>\\n <QualityProjectList>\\n <Status>0</Status>\\n <QualityType>1</QualityType>\\n <QualityRuleIds>5369</QualityRuleIds>\\n <CreateTime>2021-04-07 18:07:18</CreateTime>\\n <ProjectName>自动化质检任务</ProjectName>\\n <CheckFreqType>1</CheckFreqType>\\n <Version>1</Version>\\n <Id>15977801</Id>\\n <ModifyTime>2021-04-07 18:07:19</ModifyTime>\\n </QualityProjectList>\\n <PageNo>1</PageNo>\\n <PageSize>10</PageSize>\\n <Total>35</Total>\\n </Data>\\n <Code>200</Code>\\n <Success>true</Success>\\n</GetQualityProjectListResponse>","errorExample":""}]', + 'title' => '获取质检任务列表', + 'summary' => '调用GetQualityProjectList获取质检任务列表。', + ], + 'GetQualityProjectLog' => [ + 'methods' => [ + 'post', + 'get', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + ], + 'operationType' => 'read', + 'deprecated' => false, + 'systemTags' => [ + 'operationType' => 'get', + 'riskType' => 'none', + 'chargeType' => 'free', + 'autoTest' => true, + 'tenantRelevance' => 'publicInformation', + ], + 'parameters' => [ + [ + 'name' => 'InstanceId', + 'in' => 'query', + 'schema' => [ + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + ], + ], + [ + 'name' => 'ProjectId', + 'in' => 'query', + 'schema' => [ + 'type' => 'integer', + 'format' => 'int64', + 'required' => false, + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'type' => 'object', + 'properties' => [ + 'Message' => [ + 'type' => 'string', + ], + 'RequestId' => [ + 'type' => 'string', + ], + 'Data' => [ + 'type' => 'array', + 'items' => [ + 'type' => 'object', + 'properties' => [ + 'ActionTime' => [ + 'type' => 'string', + ], + 'ActionType' => [ + 'type' => 'string', + ], + 'ProjectCreateTime' => [ + 'type' => 'string', + ], + 'ProjectId' => [ + 'type' => 'integer', + 'format' => 'int64', + ], + 'ActionData' => [ + 'type' => 'string', + ], + ], + ], + ], + 'Code' => [ + 'type' => 'string', + ], + 'Success' => [ + 'type' => 'boolean', + ], + ], + ], + ], + ], + 'errorCodes' => [ + 500 => [ + [ + 'errorMessage' => 'A system error occurred. Please contact the administrator.', + 'errorCode' => 'SystemError', + ], + ], + ], + 'staticInfo' => [ + 'returnType' => 'synchronous', + ], + 'responseDemo' => '', + ], + 'GetQualityResult' => [ + 'methods' => [ + 'post', + 'get', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + ], + 'operationType' => 'read', + 'deprecated' => false, + 'systemTags' => [ + 'operationType' => 'get', + 'riskType' => 'none', + 'chargeType' => 'free', + 'autoTest' => true, + 'tenantRelevance' => 'publicInformation', + ], + 'parameters' => [ + [ + 'name' => 'InstanceId', + 'in' => 'query', + 'schema' => [ + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + ], + ], + [ + 'name' => 'PageNo', + 'in' => 'query', + 'schema' => [ + 'type' => 'integer', + 'format' => 'int32', + 'required' => false, + 'docRequired' => true, + 'maximum' => '1000', + 'minimum' => '1', + 'default' => '', + ], + ], + [ + 'name' => 'PageSize', + 'in' => 'query', + 'schema' => [ + 'type' => 'integer', + 'format' => 'int32', + 'required' => false, + 'maximum' => '1000', + 'minimum' => '1', + ], + ], + [ + 'name' => 'TouchStartTime', + 'in' => 'query', + 'schema' => [ + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + ], + ], + [ + 'name' => 'TouchEndTime', + 'in' => 'query', + 'schema' => [ + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + ], + ], + [ + 'name' => 'ChannelType', + 'in' => 'query', + 'schema' => [ + 'type' => 'string', + 'required' => false, + ], + ], + [ + 'name' => 'HitStatus', + 'in' => 'query', + 'schema' => [ + 'type' => 'integer', + 'format' => 'int32', + 'required' => false, + 'maximum' => '100', + 'minimum' => '1', + ], + ], + [ + 'name' => 'GroupIds', + 'in' => 'query', + 'style' => 'repeatList', + 'schema' => [ + 'type' => 'array', + 'items' => [ + 'type' => 'integer', + 'format' => 'int64', + ], + 'required' => false, + 'maxItems' => 1, + ], + ], + [ + 'name' => 'QualityRuleIds', + 'in' => 'query', + 'style' => 'repeatList', + 'schema' => [ + 'type' => 'array', + 'items' => [ + 'type' => 'integer', + 'format' => 'int64', + ], + 'required' => false, + 'maxItems' => 1, + ], + ], + [ + 'name' => 'ProjectIds', + 'in' => 'query', + 'style' => 'repeatList', + 'schema' => [ + 'type' => 'array', + 'items' => [ + 'type' => 'integer', + 'format' => 'int64', + ], + 'required' => false, + 'maxItems' => 1, + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'type' => 'object', + 'properties' => [ + 'Message' => [ + 'type' => 'string', + ], + 'RequestId' => [ + 'type' => 'string', + ], + 'Data' => [ + 'type' => 'object', + 'properties' => [ + 'TotalNum' => [ + 'type' => 'integer', + 'format' => 'int32', + ], + 'PageSize' => [ + 'type' => 'integer', + 'format' => 'int32', + ], + 'QualityResultResponseList' => [ + 'type' => 'array', + 'items' => [ + 'type' => 'object', + 'properties' => [ + 'GroupName' => [ + 'type' => 'string', + ], + 'ProjectName' => [ + 'type' => 'string', + ], + 'TouchStartTime' => [ + 'type' => 'string', + ], + 'HitStatus' => [ + 'type' => 'boolean', + ], + 'RuleId' => [ + 'type' => 'string', + ], + 'ProjectId' => [ + 'type' => 'string', + ], + 'TouchId' => [ + 'type' => 'string', + ], + 'ChannelTypeName' => [ + 'type' => 'string', + ], + 'GroupId' => [ + 'type' => 'string', + ], + 'InstanceName' => [ + 'type' => 'string', + ], + 'ServicerName' => [ + 'type' => 'string', + ], + 'HitDetail' => [ + 'type' => 'string', + ], + 'MemberName' => [ + 'type' => 'string', + ], + 'ServicerId' => [ + 'type' => 'string', + ], + 'ChannelType' => [ + 'type' => 'string', + ], + 'RuleName' => [ + 'type' => 'string', + ], + ], + ], + ], + 'PageNo' => [ + 'type' => 'integer', + 'format' => 'int32', + ], + ], + ], + 'Code' => [ + 'type' => 'string', + ], + 'ChannelTypeName' => [ + 'type' => 'string', + ], + 'Success' => [ + 'type' => 'boolean', + ], + ], + ], + ], + ], + 'errorCodes' => [ + 500 => [ + [ + 'errorMessage' => 'The specified parameter is invalid.', + 'errorCode' => 'InvalidParameter', + ], + ], + ], + 'staticInfo' => [ + 'returnType' => 'synchronous', + ], + 'responseDemo' => '', + ], + 'GetQualityRuleDetail' => [ + 'methods' => [ + 'post', + 'get', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + ], + 'operationType' => 'read', + 'deprecated' => false, + 'systemTags' => [ + 'operationType' => 'get', + 'riskType' => 'none', + 'chargeType' => 'free', + 'autoTest' => true, + 'tenantRelevance' => 'publicInformation', + ], + 'parameters' => [ + [ + 'name' => 'InstanceId', + 'in' => 'query', + 'schema' => [ + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + ], + ], + [ + 'name' => 'QualityRuleId', + 'in' => 'query', + 'schema' => [ + 'type' => 'integer', + 'format' => 'int64', + 'required' => true, + 'docRequired' => true, + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'type' => 'object', + 'properties' => [ + 'Message' => [ + 'type' => 'string', + ], + 'RequestId' => [ + 'type' => 'string', + ], + 'Data' => [ + 'type' => 'object', + 'properties' => [ + 'RuleCreateTime' => [ + 'type' => 'string', + ], + 'MatchType' => [ + 'type' => 'integer', + 'format' => 'int32', + ], + 'RuleId' => [ + 'type' => 'integer', + 'format' => 'int64', + ], + 'RuleTag' => [ + 'type' => 'integer', + 'format' => 'int32', + ], + 'KeyWords' => [ + 'type' => 'array', + 'items' => [ + 'type' => 'string', + ], + ], + 'Name' => [ + 'type' => 'string', + ], + ], + ], + 'Code' => [ + 'type' => 'string', + ], + 'Success' => [ + 'type' => 'boolean', + ], + ], + ], + ], + ], + 'errorCodes' => [ + 500 => [ + [ + 'errorMessage' => 'A system error occurred. Please contact the administrator.', + 'errorCode' => 'SystemError', + ], + ], + ], + 'staticInfo' => [ + 'returnType' => 'synchronous', + ], + 'responseDemo' => '', + ], + 'GetQualityRuleList' => [ + 'methods' => [ + 'post', + 'get', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + ], + 'operationType' => 'read', + 'deprecated' => false, + 'systemTags' => [ + 'operationType' => 'get', + 'riskType' => 'none', + 'chargeType' => 'free', + 'autoTest' => true, + 'tenantRelevance' => 'publicInformation', + ], + 'parameters' => [ + [ + 'name' => 'InstanceId', + 'in' => 'query', + 'schema' => [ + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + ], + ], + [ + 'name' => 'PageNo', + 'in' => 'query', + 'schema' => [ + 'type' => 'integer', + 'format' => 'int32', + 'required' => false, + 'maximum' => '1000', + 'minimum' => '1', + ], + ], + [ + 'name' => 'PageSize', + 'in' => 'query', + 'schema' => [ + 'type' => 'integer', + 'format' => 'int32', + 'required' => false, + 'maximum' => '100', + 'minimum' => '1', + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'type' => 'object', + 'properties' => [ + 'Message' => [ + 'type' => 'string', + ], + 'RequestId' => [ + 'type' => 'string', + ], + 'Data' => [ + 'type' => 'object', + 'properties' => [ + 'PageSize' => [ + 'type' => 'integer', + 'format' => 'int32', + ], + 'Total' => [ + 'type' => 'integer', + 'format' => 'int64', + ], + 'PageNo' => [ + 'type' => 'integer', + 'format' => 'int32', + ], + 'QualityRuleList' => [ + 'type' => 'array', + 'items' => [ + 'type' => 'object', + 'properties' => [ + 'RuleCreateTime' => [ + 'type' => 'string', + ], + 'MatchType' => [ + 'type' => 'integer', + 'format' => 'int32', + ], + 'RuleId' => [ + 'type' => 'integer', + 'format' => 'int64', + ], + 'RuleTag' => [ + 'type' => 'integer', + 'format' => 'int32', + ], + 'KeyWords' => [ + 'type' => 'array', + 'items' => [ + 'type' => 'string', + ], + ], + 'Name' => [ + 'type' => 'string', + ], + ], + ], + ], + ], + ], + 'Code' => [ + 'type' => 'string', + ], + 'Success' => [ + 'type' => 'boolean', + ], + ], + ], + ], + ], + 'errorCodes' => [ + 500 => [ + [ + 'errorMessage' => 'A system error occurred. Please contact the administrator.', + 'errorCode' => 'SystemError', + ], + ], + ], + 'staticInfo' => [ + 'returnType' => 'synchronous', + ], + 'responseDemo' => '', + ], + 'GetQualityRuleTagList' => [ + 'methods' => [ + 'post', + 'get', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + ], + 'operationType' => 'read', + 'deprecated' => false, + 'systemTags' => [ + 'operationType' => 'get', + 'riskType' => 'none', + 'chargeType' => 'free', + 'autoTest' => true, + 'tenantRelevance' => 'publicInformation', + ], + 'parameters' => [ + [ + 'name' => 'InstanceId', + 'in' => 'query', + 'schema' => [ + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'type' => 'object', + 'properties' => [ + 'Message' => [ + 'type' => 'string', + ], + 'RequestId' => [ + 'type' => 'string', + ], + 'Data' => [ + 'type' => 'array', + 'items' => [ + 'type' => 'object', + 'properties' => [ + 'RuleTagName' => [ + 'type' => 'string', + ], + 'RuleTagId' => [ + 'type' => 'integer', + 'format' => 'int64', + ], + ], + ], + ], + 'Code' => [ + 'type' => 'string', + ], + 'Success' => [ + 'type' => 'boolean', + ], + ], + ], + ], + ], + 'errorCodes' => [ + 500 => [ + [ + 'errorMessage' => 'A system error occurred. Please contact the administrator.', + 'errorCode' => 'SystemError', + ], + ], + ], + 'staticInfo' => [ + 'returnType' => 'synchronous', + ], + 'responseDemo' => '', + ], + 'HangUpDoubleCall' => [ + 'summary' => '取消双呼。', + 'methods' => [ + 'post', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + ], + 'operationType' => 'readAndWrite', + 'deprecated' => false, + 'systemTags' => [ + 'operationType' => 'none', + 'riskType' => 'none', + 'chargeType' => 'free', + 'autoTest' => true, + 'tenantRelevance' => 'publicInformation', + ], + 'parameters' => [ + [ + 'name' => 'InstanceId', + 'in' => 'query', + 'schema' => [ + 'title' => '实例ID', + 'description' => 'AICCS实例ID。可在智能联络中心控制台上获取。', + 'type' => 'string', + 'required' => false, + 'example' => 'ccc_xp_pre-cn-***', + ], + ], + [ + 'name' => 'Acid', + 'in' => 'query', + 'schema' => [ + 'title' => '会话ID', + 'description' => '会话ID。', + 'type' => 'string', + 'required' => false, + 'example' => '68255155****', + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'title' => 'Schema of Response', + 'description' => 'Schema of Response', + 'type' => 'object', + 'properties' => [ + 'RequestId' => [ + 'title' => 'Id of the request', + 'description' => '请求ID。', + 'type' => 'string', + 'example' => 'EE338D98-9BD3-4413-B165', + ], + 'Message' => [ + 'title' => '错误信息', + 'description' => '状态码描述。', + 'type' => 'string', + 'example' => 'xxxx', + ], + 'Code' => [ + 'title' => '错误码', + 'description' => '状态码。返回200表示请求成功。', + 'type' => 'string', + 'example' => '200', + ], + 'Success' => [ + 'title' => '是否调用成功', + 'description' => '接口调用是否成功。', + 'type' => 'boolean', + 'example' => 'true', + ], + ], + ], + ], + ], + 'errorCodes' => [ + 500 => [ + [ + 'errorMessage' => 'A system error occurred. Please contact the administrator.', + 'errorCode' => 'SystemError', + ], + ], + ], + 'staticInfo' => [ + 'returnType' => 'synchronous', + ], + 'responseDemo' => '[{"type":"json","example":"{\\n \\"RequestId\\": \\"EE338D98-9BD3-4413-B165\\",\\n \\"Message\\": \\"xxxx\\",\\n \\"Code\\": \\"200\\",\\n \\"Success\\": true\\n}","errorExample":""},{"type":"xml","example":"<HangUpDoubleCallResponse>\\n <RequestId>EE338D98-9BD3-4413-B165</RequestId>\\n <Success>true</Success>\\n <Code>200</Code>\\n <Message>xxxx</Message>\\n</HangUpDoubleCallResponse>","errorExample":""}]', + 'title' => '取消双呼', + ], + 'HangupThirdCall' => [ + 'methods' => [ + 'post', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + [ + 'BearerToken' => [], + ], + ], + 'operationType' => 'readAndWrite', + 'deprecated' => false, + 'systemTags' => [ + 'operationType' => 'none', + 'riskType' => 'none', + 'chargeType' => 'free', + 'autoTest' => true, + 'tenantRelevance' => 'publicInformation', + ], + 'parameters' => [ + [ + 'name' => 'ClientToken', + 'in' => 'formData', + 'schema' => [ + 'description' => '客户请求唯一id，用于幂等校验，可以用uuid生成', + 'type' => 'string', + 'required' => false, + 'example' => '46c1341e-2648-447a-9b11-70b6a298d94d', + ], + ], + [ + 'name' => 'InstanceId', + 'in' => 'formData', + 'schema' => [ + 'description' => 'AICCS实例ID，在智能联络中心控制台上可以看到', + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + 'example' => 'ccc_xp_pre-cn-***', + ], + ], + [ + 'name' => 'AccountName', + 'in' => 'formData', + 'schema' => [ + 'description' => '坐席账号名称（坐席登录名）', + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + 'example' => '[email protected]', + ], + ], + [ + 'name' => 'CallId', + 'in' => 'formData', + 'schema' => [ + 'description' => ' '."\n" + .'入呼后，websocket中的acid', + 'type' => 'string', + 'required' => false, + 'docRequired' => true, + 'example' => '7719786', + ], + ], + [ + 'name' => 'JobId', + 'in' => 'formData', + 'schema' => [ + 'description' => '入呼后，websocket中的jobId', + 'type' => 'string', + 'required' => false, + 'docRequired' => true, + 'example' => '7719787', + ], + ], + [ + 'name' => 'ConnectionId', + 'in' => 'formData', + 'schema' => [ + 'description' => "\n" + .'入呼后，websocket中的connId', + 'type' => 'string', + 'required' => false, + 'docRequired' => true, + 'example' => '7719788', + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'description' => 'result', + 'type' => 'object', + 'properties' => [ + 'Message' => [ + 'description' => '错误描述', + 'type' => 'string', + 'example' => 'xxxx', + ], + 'RequestId' => [ + 'description' => ' '."\n" + .'请求ID，用于跟踪错误原因', + 'type' => 'string', + 'example' => 'EE338D98-9BD3-4413-B165', + ], + 'Code' => [ + 'description' => '错误编码', + 'type' => 'string', + 'example' => 'Success', + ], + 'Success' => [ + 'description' => '接口调用是否成功', + 'type' => 'boolean', + 'example' => 'true', + ], + ], + ], + ], + ], + 'errorCodes' => [ + 500 => [ + [ + 'errorMessage' => 'The specified agent does not exist.', + 'errorCode' => 'NoAgentFound', + ], + [ + 'errorMessage' => 'The specified tenant does not exist.', + 'errorCode' => 'NoTenantFound', + ], + [ + 'errorMessage' => 'A system error occurred. Please contact the administrator.', + 'errorCode' => 'SystemError', + ], + ], + ], + 'staticInfo' => [ + 'returnType' => 'synchronous', + ], + 'responseDemo' => '[{"type":"json","example":"{\\n \\"Message\\": \\"xxxx\\",\\n \\"RequestId\\": \\"EE338D98-9BD3-4413-B165\\",\\n \\"Code\\": \\"Success\\",\\n \\"Success\\": true\\n}","errorExample":""},{"type":"xml","example":"<Message>xxxx</Message>\\n<RequestId>EE338D98-9BD3-4413-B165</RequestId>\\n<Code>Success</Code>\\n<Success>true</Success>","errorExample":""}]', + 'title' => '挂断三方通话', + 'summary' => '挂断第三方通话。', + ], + 'HoldCall' => [ + 'methods' => [ + 'post', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + [ + 'BearerToken' => [], + ], + ], + 'operationType' => 'readAndWrite', + 'deprecated' => false, + 'systemTags' => [ + 'operationType' => 'none', + 'riskType' => 'none', + 'chargeType' => 'free', + 'autoTest' => true, + 'tenantRelevance' => 'publicInformation', + ], + 'parameters' => [ + [ + 'name' => 'ClientToken', + 'in' => 'formData', + 'schema' => [ + 'description' => '客户请求唯一id，用于幂等校验，可以用uuid生成', + 'type' => 'string', + 'required' => false, + 'example' => '46c1341e-2648-447a-9b11-70b6a298d94d', + ], + ], + [ + 'name' => 'InstanceId', + 'in' => 'formData', + 'schema' => [ + 'description' => 'AICCS实例ID，在智能联络中心控制台上可以看到', + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + 'example' => 'ccc_xp_pre-cn-***', + ], + ], + [ + 'name' => 'AccountName', + 'in' => 'formData', + 'schema' => [ + 'description' => '坐席账号名称（坐席登录名）', + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + 'example' => '[email protected]', + ], + ], + [ + 'name' => 'CallId', + 'in' => 'formData', + 'schema' => [ + 'description' => '入呼后，websocket中的acid', + 'type' => 'string', + 'required' => false, + 'docRequired' => true, + 'example' => '7719786', + ], + ], + [ + 'name' => 'JobId', + 'in' => 'formData', + 'schema' => [ + 'description' => '入呼后，websocket中的jobId', + 'type' => 'string', + 'required' => false, + 'docRequired' => true, + 'example' => '7719787', + ], + ], + [ + 'name' => 'ConnectionId', + 'in' => 'formData', + 'schema' => [ + 'description' => '入呼后，websocket中的connId', + 'type' => 'string', + 'required' => false, + 'docRequired' => true, + 'example' => '7719788', + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'description' => 'result', + 'type' => 'object', + 'properties' => [ + 'Message' => [ + 'description' => '错误描述', + 'type' => 'string', + 'example' => 'xxxx', + ], + 'RequestId' => [ + 'description' => '请求ID，用于跟踪错误原因', + 'type' => 'string', + 'example' => 'EE338D98-9BD3-4413-B165', + ], + 'Code' => [ + 'description' => '错误编码', + 'type' => 'string', + 'example' => 'Success', + ], + 'Success' => [ + 'description' => '接口调用是否成功', + 'type' => 'boolean', + 'example' => 'true', + ], + ], + ], + ], + ], + 'errorCodes' => [ + 500 => [ + [ + 'errorMessage' => 'A system error occurred. Please contact the administrator.', + 'errorCode' => 'SystemError', + ], + [ + 'errorMessage' => 'The specified agent does not exist.', + 'errorCode' => 'NoAgentFound', + ], + [ + 'errorMessage' => 'The specified tenant does not exist.', + 'errorCode' => 'NoTenantFound', + ], + ], + ], + 'staticInfo' => [ + 'returnType' => 'synchronous', + ], + 'responseDemo' => '[{"type":"json","example":"{\\n \\"Message\\": \\"xxxx\\",\\n \\"RequestId\\": \\"EE338D98-9BD3-4413-B165\\",\\n \\"Code\\": \\"Success\\",\\n \\"Success\\": true\\n}","errorExample":""},{"type":"xml","example":"<Message>xxxx</Message>\\n<RequestId>EE338D98-9BD3-4413-B165</RequestId>\\n<Code>Success</Code>\\n<Success>true</Success>","errorExample":""}]', + 'title' => '通话保持', + 'summary' => '保持通话。', + ], + 'InsertTaskDetail' => [ + 'methods' => [ + 'post', + 'get', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + ], + 'operationType' => 'readAndWrite', + 'deprecated' => false, + 'systemTags' => [ + 'operationType' => 'none', + 'riskType' => 'none', + 'chargeType' => 'free', + 'autoTest' => true, + 'tenantRelevance' => 'publicInformation', + ], + 'parameters' => [ + [ + 'name' => 'OutboundTaskId', + 'in' => 'query', + 'schema' => [ + 'type' => 'integer', + 'format' => 'int64', + 'required' => true, + 'docRequired' => true, + 'maximum' => '9223372036854775700', + 'minimum' => '0', + ], + ], + [ + 'name' => 'CallInfos', + 'in' => 'query', + 'schema' => [ + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + ], + ], + [ + 'name' => 'InstanceId', + 'in' => 'query', + 'schema' => [ + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'type' => 'object', + 'properties' => [ + 'Message' => [ + 'type' => 'string', + ], + 'RequestId' => [ + 'type' => 'string', + ], + 'Data' => [ + 'type' => 'string', + ], + 'Code' => [ + 'type' => 'string', + ], + 'Success' => [ + 'type' => 'boolean', + ], + ], + ], + ], + ], + 'errorCodes' => [ + 500 => [ + [ + 'errorMessage' => 'A system error occurred. Please contact the administrator.', + 'errorCode' => 'SystemError', + ], + ], + ], + 'staticInfo' => [ + 'returnType' => 'synchronous', + ], + 'responseDemo' => '', + ], + 'JoinThirdCall' => [ + 'methods' => [ + 'post', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + [ + 'BearerToken' => [], + ], + ], + 'operationType' => 'readAndWrite', + 'deprecated' => false, + 'systemTags' => [ + 'operationType' => 'none', + 'riskType' => 'none', + 'chargeType' => 'free', + 'autoTest' => true, + 'tenantRelevance' => 'publicInformation', + ], + 'parameters' => [ + [ + 'name' => 'ClientToken', + 'in' => 'formData', + 'schema' => [ + 'description' => '客户请求唯一id，用于幂等校验，可以用uuid生成', + 'type' => 'string', + 'required' => false, + 'example' => '46c1341e-2648-447a-9b11-70b6a298d94d', + ], + ], + [ + 'name' => 'InstanceId', + 'in' => 'formData', + 'schema' => [ + 'description' => 'AICCS实例ID，在智能联络中心控制台上可以看到', + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + 'example' => 'ccc_xp_pre-cn-***', + ], + ], + [ + 'name' => 'AccountName', + 'in' => 'formData', + 'schema' => [ + 'description' => '坐席账号名称（坐席登录名）', + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + 'example' => '[email protected]', + ], + ], + [ + 'name' => 'CallId', + 'in' => 'formData', + 'schema' => [ + 'description' => '入呼后，websocket中的acid', + 'type' => 'string', + 'required' => false, + 'docRequired' => true, + 'example' => '7719786', + ], + ], + [ + 'name' => 'JobId', + 'in' => 'formData', + 'schema' => [ + 'description' => '入呼后，websocket中的jobId', + 'type' => 'string', + 'required' => false, + 'docRequired' => true, + 'example' => '7719787', + ], + ], + [ + 'name' => 'ConnectionId', + 'in' => 'formData', + 'schema' => [ + 'description' => '入呼后，websocket中的connId', + 'type' => 'string', + 'required' => false, + 'docRequired' => true, + 'example' => '7719788', + ], + ], + [ + 'name' => 'HoldConnectionId', + 'in' => 'formData', + 'schema' => [ + 'description' => '入呼后，websocket中的holdConnId（ 仅在双步转时传入）', + 'type' => 'string', + 'required' => false, + 'docRequired' => true, + 'example' => '0', + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'description' => 'result', + 'type' => 'object', + 'properties' => [ + 'Message' => [ + 'description' => '错误描述', + 'type' => 'string', + 'example' => 'xxxx', + ], + 'RequestId' => [ + 'description' => '请求ID，用于跟踪错误原因', + 'type' => 'string', + 'example' => 'EE338D98-9BD3-4413-B165', + ], + 'Code' => [ + 'description' => '错误编码', + 'type' => 'string', + 'example' => 'Success', + ], + 'Success' => [ + 'description' => '接口调用是否成功', + 'type' => 'boolean', + 'example' => 'true', + ], + ], + ], + ], + ], + 'errorCodes' => [ + 500 => [ + [ + 'errorMessage' => 'The specified agent does not exist.', + 'errorCode' => 'NoAgentFound', + ], + [ + 'errorMessage' => 'The specified tenant does not exist.', + 'errorCode' => 'NoTenantFound', + ], + [ + 'errorMessage' => 'A system error occurred. Please contact the administrator.', + 'errorCode' => 'SystemError', + ], + ], + ], + 'staticInfo' => [ + 'returnType' => 'synchronous', + ], + 'responseDemo' => '[{"type":"json","example":"{\\n \\"Message\\": \\"xxxx\\",\\n \\"RequestId\\": \\"EE338D98-9BD3-4413-B165\\",\\n \\"Code\\": \\"Success\\",\\n \\"Success\\": true\\n}","errorExample":""},{"type":"xml","example":"<Message>xxxx</Message>\\n<RequestId>EE338D98-9BD3-4413-B165</RequestId>\\n<Code>Success</Code>\\n<Success>true</Success>","errorExample":""}]', + 'title' => '加入三方通话', + 'summary' => '将第三方加入到通话中。', + ], + 'ListChatRecordDetail' => [ + 'summary' => '调用ListChatRecordDetail根据时间段查询在线会话详情。', + 'methods' => [ + 'get', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + ], + 'operationType' => 'read', + 'deprecated' => false, + 'systemTags' => [ + 'operationType' => 'list', + 'riskType' => 'none', + 'chargeType' => 'free', + 'autoTest' => true, + 'tenantRelevance' => 'publicInformation', + ], + 'parameters' => [ + [ + 'name' => 'ClientToken', + 'in' => 'query', + 'schema' => [ + 'title' => 'clientToken', + 'description' => '客户请求唯一ID。用于幂等校验，可以用UUID生成。', + 'type' => 'string', + 'required' => false, + 'example' => '46c1341e-2648-447a-9b11-70b6a298d94d', + ], + ], + [ + 'name' => 'InstanceId', + 'in' => 'query', + 'schema' => [ + 'title' => '实例id', + 'description' => 'AICCS实例ID。可在智能联络中心控制台上获取。', + 'type' => 'string', + 'required' => true, + 'example' => 'ccc_xp_pre***', + ], + ], + [ + 'name' => 'CloseTimeEnd', + 'in' => 'query', + 'schema' => [ + 'title' => '在线挂断的时间范围', + 'description' => '会话结束的时间范围右区间。时间戳格式，单位：毫秒。', + 'type' => 'integer', + 'format' => 'int64', + 'required' => false, + 'example' => '1614582000000', + ], + ], + [ + 'name' => 'CurrentPage', + 'in' => 'query', + 'schema' => [ + 'title' => '当前页', + 'description' => '当前页。默认为：1。', + 'type' => 'integer', + 'format' => 'int32', + 'required' => false, + 'minimum' => '1', + 'example' => '1', + 'default' => '1', + ], + ], + [ + 'name' => 'PageSize', + 'in' => 'query', + 'schema' => [ + 'title' => '每页数据量', + 'description' => '每页大小。默认为：**500**。', + 'type' => 'integer', + 'format' => 'int32', + 'required' => false, + 'example' => '100', + 'default' => '500', + ], + ], + [ + 'name' => 'CloseTimeStart', + 'in' => 'query', + 'schema' => [ + 'title' => '在线挂断的时间范围', + 'description' => '会话结束的时间范围左区间。时间戳格式，单位：毫秒。', + 'type' => 'integer', + 'format' => 'int64', + 'required' => false, + 'example' => '1614578400000', + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'title' => 'result', + 'description' => 'Schema of Response', + 'type' => 'object', + 'properties' => [ + 'ResultData' => [ + 'title' => 'data', + 'description' => '返回数据。', + 'type' => 'object', + 'properties' => [ + 'OnePageSize' => [ + 'description' => '每页大小', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '10', + ], + 'TotalPage' => [ + 'description' => '总页数。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '10', + ], + 'CurrentPage' => [ + 'description' => '当前页码。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '1', + ], + 'TotalResults' => [ + 'description' => '总记录数。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '100', + ], + 'Data' => [ + 'description' => '查询数据结果。', + 'type' => 'array', + 'items' => [ + 'description' => '会话列表数据对象。', + 'type' => 'object', + 'properties' => [ + 'ServicerName' => [ + 'description' => '客服账号', + 'type' => 'string', + 'example' => '[email protected]', + ], + 'EndTime' => [ + 'title' => '在线结束时间', + 'description' => '在线结束时间。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '1614578410000', + ], + 'StartTime' => [ + 'title' => '在线开始时间', + 'description' => '在线开始时间。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '1614578400000', + ], + 'MessageList' => [ + 'title' => '在线会话详细信息', + 'description' => '在线会话详细信息列表。', + 'type' => 'array', + 'items' => [ + 'description' => '一个会话详情。', + 'type' => 'object', + 'properties' => [ + 'SenderName' => [ + 'description' => '发送信息的账号。', + 'type' => 'string', + 'example' => 'account1', + ], + 'Content' => [ + 'description' => '发送的对话内容', + 'type' => 'string', + 'example' => '你好', + ], + 'CreateTime' => [ + 'description' => '信息发送时间。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '1614578400000', + ], + 'SenderType' => [ + 'description' => '发送信息类型。取值：'."\n" + .'- **1**：会员'."\n" + .'- **2**：客服', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '2', + ], + 'MsgType' => [ + 'description' => '信息类型。', + 'type' => 'string', + 'example' => 'MSG', + ], + ], + ], + ], + ], + ], + ], + ], + ], + 'Message' => [ + 'title' => 'message', + 'description' => '状态码描述。', + 'type' => 'string', + 'example' => 'xxxx', + ], + 'RequestId' => [ + 'title' => 'requestId', + 'description' => '请求ID。', + 'type' => 'string', + 'example' => 'EE338D98-9BD3-4413-B165', + ], + 'HttpStatusCode' => [ + 'title' => 'httpStatusCode', + 'description' => 'HTTP状态码。', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '200', + ], + 'Code' => [ + 'title' => 'code', + 'description' => '状态码。返回200表示请求成功。', + 'type' => 'string', + 'example' => '200', + ], + 'Success' => [ + 'title' => 'success', + 'description' => '接口调用是否成功。', + 'type' => 'boolean', + 'example' => 'true', + ], + ], + ], + ], + ], + 'errorCodes' => [ + 400 => [ + [ + 'errorMessage' => 'The request uses the same client token as a previous, but non-identical request. Do not reuse a client token with different requests, unless the requests are identical.', + 'errorCode' => 'IdempotentParameterMismatch', + ], + ], + ], + 'staticInfo' => [ + 'returnType' => 'synchronous', + ], + 'responseDemo' => '[{"type":"json","example":"{\\n \\"ResultData\\": {\\n \\"OnePageSize\\": 10,\\n \\"TotalPage\\": 10,\\n \\"CurrentPage\\": 1,\\n \\"TotalResults\\": 100,\\n \\"Data\\": [\\n {\\n \\"ServicerName\\": \\"[email protected]\\",\\n \\"EndTime\\": 1614578410000,\\n \\"StartTime\\": 1614578400000,\\n \\"MessageList\\": [\\n {\\n \\"SenderName\\": \\"account1\\",\\n \\"Content\\": \\"你好\\",\\n \\"CreateTime\\": 1614578400000,\\n \\"SenderType\\": 2,\\n \\"MsgType\\": \\"MSG\\"\\n }\\n ]\\n }\\n ]\\n },\\n \\"Message\\": \\"xxxx\\",\\n \\"RequestId\\": \\"EE338D98-9BD3-4413-B165\\",\\n \\"HttpStatusCode\\": 200,\\n \\"Code\\": \\"200\\",\\n \\"Success\\": true\\n}","errorExample":""},{"type":"xml","example":"<ListChatRecordDetailResponse>\\n <Message>xxxx</Message>\\n <RequestId>EE338D98-9BD3-4413-B165</RequestId>\\n <HttpStatusCode>200</HttpStatusCode>\\n <ResultData>\\n <CurrentPage>1</CurrentPage>\\n <TotalResults>100</TotalResults>\\n <TotalPage>10</TotalPage>\\n <OnePageSize>10</OnePageSize>\\n <Data>\\n <ServicerName>[email protected]</ServicerName>\\n <StartTime>1614578400000</StartTime>\\n <EndTime>1614578410000</EndTime>\\n <MessageList>\\n <SenderName>account1</SenderName>\\n <Content>你好</Content>\\n <SenderType>2</SenderType>\\n <CreateTime>1614578400000</CreateTime>\\n <MsgType>MSG</MsgType>\\n </MessageList>\\n </Data>\\n </ResultData>\\n <Code>200</Code>\\n <Success>true</Success>\\n</ListChatRecordDetailResponse>","errorExample":""}]', + 'title' => '根据时间段查询在线会话详情', + 'description' => '此接口查询在某个时间段范围内完成的在线会话信息，包含会话内容。查询规则如下：'."\n" + .'- 查询时间段跨度最大为1天。'."\n" + .'- 如果只传了查询结束时间，则查询起始时间为结束时间前1小时。'."\n" + .'- 如果只传了查询起始时间，则结束时间为起始时间后1小时。'."\n" + .'- 如果都没传，则认为结束时间为当前时间，起始时间为结束时间前1小时。'."\n" + .'- 如果都传了但是时间跨度大于1天，返回异常信息。', + ], + 'ListHotlineRecordDetail' => [ + 'summary' => '根据时间段查询热线详情列表。', + 'methods' => [ + 'get', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + ], + 'operationType' => 'read', + 'deprecated' => false, + 'systemTags' => [ + 'operationType' => 'list', + 'riskType' => 'none', + 'chargeType' => 'free', + 'autoTest' => true, + 'tenantRelevance' => 'publicInformation', + ], + 'parameters' => [ + [ + 'name' => 'ClientToken', + 'in' => 'query', + 'schema' => [ + 'title' => 'clientToken', + 'description' => '客户请求唯一ID。用于幂等校验，可以用UUID生成。', + 'type' => 'string', + 'required' => false, + 'example' => '46c1341e-2648-447a-9b11-70b6a298d94d', + ], + ], + [ + 'name' => 'InstanceId', + 'in' => 'query', + 'schema' => [ + 'title' => '实例id', + 'description' => 'AICCS实例ID。可在智能联络中心控制台上获取。', + 'type' => 'string', + 'required' => true, + 'example' => 'ccc_xp_pre***', + ], + ], + [ + 'name' => 'CloseTimeEnd', + 'in' => 'query', + 'schema' => [ + 'title' => '热线挂断的时间范围', + 'description' => '热线挂断的开始时间。时间戳格式，单位：毫秒。', + 'type' => 'integer', + 'format' => 'int64', + 'required' => false, + 'example' => '1614582000000', + ], + ], + [ + 'name' => 'CurrentPage', + 'in' => 'query', + 'schema' => [ + 'title' => '当前页', + 'description' => '当前页。默认为：**1**。', + 'type' => 'integer', + 'format' => 'int32', + 'required' => false, + 'minimum' => '1', + 'example' => '1', + 'default' => '1', + ], + ], + [ + 'name' => 'PageSize', + 'in' => 'query', + 'schema' => [ + 'title' => '每页数据量', + 'description' => '每页大小。默认为：**100**。', + 'type' => 'integer', + 'format' => 'int32', + 'required' => false, + 'example' => '100', + 'default' => '100', + ], + ], + [ + 'name' => 'CloseTimeStart', + 'in' => 'query', + 'schema' => [ + 'title' => '热线挂断的时间范围', + 'description' => '热线挂断的结束时间。时间戳格式，单位：毫秒。', + 'type' => 'integer', + 'format' => 'int64', + 'required' => false, + 'example' => '1614578400000', + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'title' => 'result', + 'description' => 'Schema of Response', + 'type' => 'object', + 'properties' => [ + 'ResultData' => [ + 'title' => 'data', + 'description' => '返回数据。', + 'type' => 'object', + 'properties' => [ + 'OnePageSize' => [ + 'description' => '每页大小。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '100', + ], + 'TotalPage' => [ + 'description' => '总页数。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '10', + ], + 'CurrentPage' => [ + 'description' => '当前页。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '1', + ], + 'TotalResults' => [ + 'description' => '总记录数。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '945', + ], + 'Data' => [ + 'description' => '查询数据结果。', + 'type' => 'array', + 'items' => [ + 'description' => '会话列表数据对象。', + 'type' => 'object', + 'properties' => [ + 'ServicerName' => [ + 'description' => '客服账号。', + 'type' => 'string', + 'example' => '[email protected]', + ], + 'EndTime' => [ + 'title' => '热线结束时间', + 'description' => '热线结束时间。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '1614578410000', + ], + 'StartTime' => [ + 'title' => '热线开始时间', + 'description' => '热线开始时间。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '1614578400000', + ], + 'OssUrl' => [ + 'title' => '热线通话录音地址', + 'description' => '热线通话录音地址。', + 'type' => 'string', + 'example' => 'http://xxx.xxxxx/xx.wav', + ], + ], + ], + ], + ], + ], + 'Message' => [ + 'title' => 'message', + 'description' => '状态码描述。', + 'type' => 'string', + 'example' => 'xxxx', + ], + 'RequestId' => [ + 'title' => 'requestId', + 'description' => '请求ID。', + 'type' => 'string', + 'example' => 'EE338D98-9BD3-4413-B165', + ], + 'HttpStatusCode' => [ + 'title' => 'httpStatusCode', + 'description' => 'HTTP状态码。', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '200', + ], + 'Code' => [ + 'title' => 'code', + 'description' => '状态码。返回200表示请求成功。', + 'type' => 'string', + 'example' => '200', + ], + 'Success' => [ + 'title' => 'success', + 'description' => '接口调用是否成功。', + 'type' => 'boolean', + 'example' => 'true', + ], + ], + ], + ], + ], + 'errorCodes' => [ + 400 => [ + [ + 'errorMessage' => 'The request uses the same client token as a previous, but non-identical request. Do not reuse a client token with different requests, unless the requests are identical.', + 'errorCode' => 'IdempotentParameterMismatch', + ], + ], + ], + 'staticInfo' => [ + 'returnType' => 'synchronous', + ], + 'responseDemo' => '[{"type":"json","example":"{\\n \\"ResultData\\": {\\n \\"OnePageSize\\": 100,\\n \\"TotalPage\\": 10,\\n \\"CurrentPage\\": 1,\\n \\"TotalResults\\": 945,\\n \\"Data\\": [\\n {\\n \\"ServicerName\\": \\"[email protected]\\",\\n \\"EndTime\\": 1614578410000,\\n \\"StartTime\\": 1614578400000,\\n \\"OssUrl\\": \\"http://xxx.xxxxx/xx.wav\\"\\n }\\n ]\\n },\\n \\"Message\\": \\"xxxx\\",\\n \\"RequestId\\": \\"EE338D98-9BD3-4413-B165\\",\\n \\"HttpStatusCode\\": 200,\\n \\"Code\\": \\"200\\",\\n \\"Success\\": true\\n}","errorExample":""},{"type":"xml","example":"<ListHotlineRecordDetailResponse>\\n <Message>xxxx</Message>\\n <RequestId>EE338D98-9BD3-4413-B165</RequestId>\\n <HttpStatusCode>200</HttpStatusCode>\\n <ResultData>\\n <CurrentPage>1</CurrentPage>\\n <TotalResults>945</TotalResults>\\n <TotalPage>10</TotalPage>\\n <OnePageSize>100</OnePageSize>\\n <Data>\\n <ServicerName>[email protected]</ServicerName>\\n <StartTime>1614578400000</StartTime>\\n <EndTime>1614578410000</EndTime>\\n <OssUrl>http://xxx.xxxxx/xx.wav</OssUrl>\\n </Data>\\n </ResultData>\\n <Code>200</Code>\\n <Success>true</Success>\\n</ListHotlineRecordDetailResponse>","errorExample":""}]', + 'title' => '查询热线详情列表', + 'description' => '此接口查询在某个时间段范围内查询热线详细信息，包含热线通话信息。查询规则如下：'."\n" + .'- 查询时间段跨度最大为1天。'."\n" + .'- 如果只传了查询结束时间，则查询起始时间为结束时间前1小时。'."\n" + .'- 如果只传了查询起始时间，则结束时间为起始时间后1小时。'."\n" + .'- 如果都没传，则认为结束时间为当前时间，起始时间为结束时间前1小时。'."\n" + .'- 如果都传了但是时间跨度大于1天，返回异常。'."\n" + ."\n", + ], + 'ListRoles' => [ + 'summary' => '调用ListRoles获取一个租户下的所有角色列表。', + 'methods' => [ + 'get', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + ], + 'operationType' => 'read', + 'deprecated' => false, + 'systemTags' => [ + 'operationType' => 'list', + 'riskType' => 'none', + 'chargeType' => 'free', + 'autoTest' => true, + 'tenantRelevance' => 'publicInformation', + ], + 'parameters' => [ + [ + 'name' => 'ClientToken', + 'in' => 'query', + 'schema' => [ + 'title' => 'clientToken', + 'description' => '客户请求唯一ID。用于幂等校验，可以用UUID生成。', + 'type' => 'string', + 'required' => false, + 'example' => '46c1341e-2648-447a-9b11-70b6a298d94d', + ], + ], + [ + 'name' => 'InstanceId', + 'in' => 'query', + 'schema' => [ + 'title' => '租户实例id', + 'description' => 'AICCS实例ID。可在智能联络中心控制台上获取。', + 'type' => 'string', + 'required' => true, + 'example' => 'ccc_xp_pre-cn-***', + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'title' => 'result', + 'description' => 'Schema of Response', + 'type' => 'object', + 'properties' => [ + 'Message' => [ + 'title' => 'message', + 'description' => '状态码描述。', + 'type' => 'string', + 'example' => 'xxxx', + ], + 'RequestId' => [ + 'title' => 'requestId', + 'description' => '请求ID。', + 'type' => 'string', + 'example' => 'EE338D98-9BD3-4413-B165', + ], + 'HttpStatusCode' => [ + 'title' => 'httpStatusCode', + 'description' => '状态码。返回200表示请求成功。', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '200', + ], + 'Data' => [ + 'title' => 'data', + 'description' => '角色信息。', + 'type' => 'array', + 'items' => [ + 'description' => '数据列表。', + 'type' => 'object', + 'properties' => [ + 'RoleGroupId' => [ + 'title' => '所属角色组id', + 'description' => '所属角色组ID。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '0', + ], + 'BuId' => [ + 'title' => '租户id', + 'description' => '租户ID。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '1', + ], + 'Description' => [ + 'title' => '角色描述', + 'description' => '角色描述。', + 'type' => 'string', + 'example' => 'Admin', + ], + 'CreateTime' => [ + 'title' => '创建时间', + 'description' => '创建时间。格式为：<i>yyyy-MM-dd</i>T<i>HH:mm:ss</i>Z（UTC时间）。', + 'type' => 'string', + 'example' => '2020-01-03T20:25:33Z', + ], + 'Title' => [ + 'title' => '角色名称', + 'description' => '角色名称。', + 'type' => 'string', + 'example' => '企业管理员', + ], + 'RoleGroupName' => [ + 'title' => '所属角色组名称', + 'description' => '所属角色组名称。', + 'type' => 'string', + 'example' => '角色组名称', + ], + 'RoleId' => [ + 'title' => '角色id', + 'description' => '角色ID。', + 'type' => 'integer', + 'format' => 'int64', + 'example' => '1', + ], + 'Code' => [ + 'title' => '角色code', + 'description' => '角色Code。', + 'type' => 'string', + 'example' => 'admin', + ], + ], + ], + ], + 'Success' => [ + 'title' => 'success', + 'description' => '接口调用是否成功。', + 'type' => 'boolean', + 'example' => 'true', + ], + ], + ], + ], + ], + 'errorCodes' => [ + 400 => [ + [ + 'errorMessage' => 'The request uses the same client token as a previous, but non-identical request. Do not reuse a client token with different requests, unless the requests are identical.', + 'errorCode' => 'IdempotentParameterMismatch', + ], + ], + ], + 'staticInfo' => [ + 'returnType' => 'synchronous', + ], + 'responseDemo' => '[{"type":"json","example":"{\\n \\"Message\\": \\"xxxx\\",\\n \\"RequestId\\": \\"EE338D98-9BD3-4413-B165\\",\\n \\"HttpStatusCode\\": 200,\\n \\"Data\\": [\\n {\\n \\"RoleGroupId\\": 0,\\n \\"BuId\\": 1,\\n \\"Description\\": \\"Admin\\",\\n \\"CreateTime\\": \\"2020-01-03T20:25:33Z\\",\\n \\"Title\\": \\"企业管理员\\",\\n \\"RoleGroupName\\": \\"角色组名称\\",\\n \\"RoleId\\": 1,\\n \\"Code\\": \\"admin\\"\\n }\\n ],\\n \\"Success\\": true\\n}","errorExample":""},{"type":"xml","example":"<ListRolesResponse>\\n <Message>xxxx</Message>\\n <RequestId>EE338D98-9BD3-4413-B165</RequestId>\\n <HttpStatusCode>200</HttpStatusCode>\\n <Data>\\n <RoleId>1</RoleId>\\n <CreateTime>2020-01-03T20:25:33Z</CreateTime>\\n <BuId>1</BuId>\\n <Title>企业管理员</Title>\\n <Code>admin</Code>\\n <Description>Admin</Description>\\n <RoleGroupId>0</RoleGroupId>\\n <RoleGroupName>角色组名称</RoleGroupName>\\n </Data>\\n <Success>true</Success>\\n</ListRolesResponse>","errorExample":""}]', + 'title' => '获取角色列表', + ], + 'MakeCall' => [ + 'methods' => [ + 'post', + 'get', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + ], + 'operationType' => 'readAndWrite', + 'deprecated' => false, + 'systemTags' => [ + 'operationType' => 'none', + 'riskType' => 'none', + 'chargeType' => 'free', + 'autoTest' => true, + 'tenantRelevance' => 'publicInformation', + ], + 'parameters' => [ + [ + 'name' => 'OuterAccountId', + 'in' => 'query', + 'schema' => [ + 'description' => '外部账户ID。', + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + 'example' => '123456', + ], + ], + [ + 'name' => 'OuterAccountType', + 'in' => 'query', + 'schema' => [ + 'description' => '外部账户类型。', + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + 'example' => 'ALIPAY', + ], + ], + [ + 'name' => 'CommandCode', + 'in' => 'query', + 'schema' => [ + 'description' => '操作码。', + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + 'example' => 'outBound_Call', + ], + ], + [ + 'name' => 'CallingNumber', + 'in' => 'query', + 'schema' => [ + 'description' => '主叫号码。', + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + 'example' => '0571456****', + ], + ], + [ + 'name' => 'CalledNumber', + 'in' => 'query', + 'schema' => [ + 'description' => '被叫号码。', + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + 'example' => '130****0000', + ], + ], + [ + 'name' => 'ExtInfo', + 'in' => 'query', + 'schema' => [ + 'description' => '透传业务信息。', + 'type' => 'string', + 'required' => false, + 'example' => '{"bizId": 23323}', + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'description' => 'Schema of Response', + 'type' => 'object', + 'properties' => [ + 'Message' => [ + 'description' => '状态码描述。', + 'type' => 'string', + 'example' => 'xxxx', + ], + 'RequestId' => [ + 'description' => '请求ID。', + 'type' => 'string', + 'example' => 'EE338D98-9BD3-4413-B165', + ], + 'Data' => [ + 'description' => '是否成功。取值：'."\n" + .'- **true**（成功）'."\n" + .'- **false**（失败）', + 'type' => 'string', + 'example' => 'true', + ], + 'Code' => [ + 'description' => '状态码。返回200表示请求成功。', + 'type' => 'string', + 'example' => '200', + ], + 'Success' => [ + 'description' => '接口调用是否成功。', + 'type' => 'boolean', + 'example' => 'true', + ], + ], + ], + ], + ], + 'errorCodes' => [ + 500 => [ + [ + 'errorMessage' => 'A system error occurred. Please contact the administrator.', + 'errorCode' => 'SystemError', + ], + ], + ], + 'staticInfo' => [ + 'returnType' => 'synchronous', + ], + 'responseDemo' => '[{"type":"json","example":"{\\n \\"Message\\": \\"xxxx\\",\\n \\"RequestId\\": \\"EE338D98-9BD3-4413-B165\\",\\n \\"Data\\": \\"true\\",\\n \\"Code\\": \\"200\\",\\n \\"Success\\": true\\n}","errorExample":""},{"type":"xml","example":"<MakeCallResponse>\\n <Message>xxxx</Message>\\n <RequestId>EE338D98-9BD3-4413-B165</RequestId>\\n <Data>true</Data>\\n <Code>200</Code>\\n <Success>true</Success>\\n</MakeCallResponse>","errorExample":""}]', + 'title' => '发起热线呼叫', + 'summary' => '调用MakeCall发起呼叫。', + ], + 'QueryHotlineInQueue' => [ + 'methods' => [ + 'get', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + ], + 'operationType' => 'read', + 'deprecated' => false, + 'systemTags' => [ + 'operationType' => 'get', + 'riskType' => 'none', + 'chargeType' => 'free', + 'autoTest' => true, + 'tenantRelevance' => 'publicInformation', + ], + 'parameters' => [ + [ + 'name' => 'OuterGroupId', + 'in' => 'query', + 'schema' => [ + 'description' => '外部技能组ID。', + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + 'example' => '123456', + ], + ], + [ + 'name' => 'OuterGroupType', + 'in' => 'query', + 'schema' => [ + 'description' => '外部技能组类型。', + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + 'example' => 'mybank', + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'description' => 'Schema of Response', + 'type' => 'object', + 'properties' => [ + 'Message' => [ + 'description' => '状态码描述。', + 'type' => 'string', + 'example' => 'xxxx', + ], + 'RequestId' => [ + 'description' => '请求ID。', + 'type' => 'string', + 'example' => 'EE338D98-9BD3-4413-B165', + ], + 'Data' => [ + 'description' => '热线坐席数据。', + 'type' => 'string', + 'example' => '{"n_online_now":10,"n_idle_now":3,"n_resttype_now":3,"n_acw_now":1}', + ], + 'Code' => [ + 'description' => '状态码。返回200表示请求成功。', + 'type' => 'string', + 'example' => '200', + ], + 'Success' => [ + 'description' => '接口调用是否成功。', + 'type' => 'boolean', + 'example' => 'true', + ], + ], + ], + ], + ], + 'errorCodes' => [ + 500 => [ + [ + 'errorMessage' => 'A system error occurred. Please contact the administrator.', + 'errorCode' => 'SystemError', + ], + ], + ], + 'staticInfo' => [ + 'returnType' => 'synchronous', + ], + 'responseDemo' => '[{"type":"json","example":"{\\n \\"Message\\": \\"xxxx\\",\\n \\"RequestId\\": \\"EE338D98-9BD3-4413-B165\\",\\n \\"Data\\": \\"{\\\\\\"n_online_now\\\\\\":10,\\\\\\"n_idle_now\\\\\\":3,\\\\\\"n_resttype_now\\\\\\":3,\\\\\\"n_acw_now\\\\\\":1}\\",\\n \\"Code\\": \\"200\\",\\n \\"Success\\": true\\n}","errorExample":""},{"type":"xml","example":"<QueryHotlineInQueueResponse>\\n <Message>xxxx</Message>\\n <RequestId>EE338D98-9BD3-4413-B165</RequestId>\\n <Data>{\\"n_online_now\\":10,\\"n_idle_now\\":3,\\"n_resttype_now\\":3,\\"n_acw_now\\":1}</Data>\\n <Code>200</Code>\\n <Success>true</Success>\\n</QueryHotlineInQueueResponse>","errorExample":""}]', + 'title' => '查询队列中热线', + 'summary' => '调用QueryHotlineInQueue根据技能组ID获取热线技能组坐席数据。', + 'responseParamsDescription' => 'n_online_now ： 在线客服量'."\n" + .'n_idle_now ： 空闲客服量'."\n" + .'n_resttype_now： 小休客服量'."\n" + .'n_acw_now ： 话后处理客服量', + ], + 'QueryOutboundTask' => [ + 'methods' => [ + 'post', + 'get', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + ], + 'operationType' => 'read', + 'deprecated' => false, + 'systemTags' => [ + 'operationType' => 'get', + 'riskType' => 'none', + 'chargeType' => 'free', + 'autoTest' => true, + 'tenantRelevance' => 'publicInformation', + ], + 'parameters' => [ + [ + 'name' => 'TaskId', + 'in' => 'query', + 'schema' => [ + 'type' => 'integer', + 'format' => 'int64', + 'required' => false, + 'maximum' => '9223372036854775700', + 'minimum' => '0', + 'default' => '', + ], + ], + [ + 'name' => 'TaskType', + 'in' => 'query', + 'schema' => [ + 'type' => 'integer', + 'format' => 'int32', + 'required' => false, + 'maximum' => '10', + 'minimum' => '0', + ], + ], + [ + 'name' => 'TaskName', + 'in' => 'query', + 'schema' => [ + 'type' => 'string', + 'required' => false, + ], + ], + [ + 'name' => 'StartDate', + 'in' => 'query', + 'schema' => [ + 'type' => 'string', + 'required' => false, + ], + ], + [ + 'name' => 'EndDate', + 'in' => 'query', + 'schema' => [ + 'type' => 'string', + 'required' => false, + ], + ], + [ + 'name' => 'StartTime', + 'in' => 'query', + 'schema' => [ + 'type' => 'string', + 'required' => false, + ], + ], + [ + 'name' => 'EndTime', + 'in' => 'query', + 'schema' => [ + 'type' => 'string', + 'required' => false, + ], + ], + [ + 'name' => 'SkillGroup', + 'in' => 'query', + 'schema' => [ + 'type' => 'integer', + 'format' => 'int64', + 'required' => false, + 'maximum' => '9223372036854775700', + 'minimum' => '0', + ], + ], + [ + 'name' => 'Ani', + 'in' => 'query', + 'schema' => [ + 'type' => 'string', + 'required' => false, + ], + ], + [ + 'name' => 'Status', + 'in' => 'query', + 'schema' => [ + 'type' => 'string', + 'required' => false, + ], + ], + [ + 'name' => 'GroupName', + 'in' => 'query', + 'schema' => [ + 'type' => 'string', + 'required' => false, + ], + ], + [ + 'name' => 'DepartmentId', + 'in' => 'query', + 'schema' => [ + 'type' => 'string', + 'required' => false, + ], + ], + [ + 'name' => 'InstanceId', + 'in' => 'query', + 'schema' => [ + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + ], + ], + [ + 'name' => 'PageSize', + 'in' => 'query', + 'schema' => [ + 'type' => 'integer', + 'format' => 'int32', + 'required' => false, + 'maximum' => '100', + 'minimum' => '0', + 'default' => '20', + ], + ], + [ + 'name' => 'CurrentPage', + 'in' => 'query', + 'schema' => [ + 'type' => 'integer', + 'format' => 'int32', + 'required' => false, + 'maximum' => '10000', + 'minimum' => '1', + 'default' => '1', + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'type' => 'object', + 'properties' => [ + 'Message' => [ + 'type' => 'string', + ], + 'RequestId' => [ + 'type' => 'string', + ], + 'HttpStatusCode' => [ + 'type' => 'string', + ], + 'Data' => [ + 'type' => 'object', + 'properties' => [ + 'PageSize' => [ + 'type' => 'string', + ], + 'CurrentPage' => [ + 'type' => 'string', + ], + 'TotalResults' => [ + 'type' => 'string', + ], + 'List' => [ + 'type' => 'array', + 'items' => [ + 'type' => 'object', + 'properties' => [ + 'Status' => [ + 'type' => 'integer', + 'format' => 'int32', + ], + 'GroupName' => [ + 'type' => 'string', + ], + 'SkillGroup' => [ + 'type' => 'integer', + 'format' => 'int64', + ], + 'Description' => [ + 'type' => 'string', + ], + 'EndTime' => [ + 'type' => 'string', + ], + 'GmtModified' => [ + 'type' => 'integer', + 'format' => 'int64', + ], + 'StartTime' => [ + 'type' => 'string', + ], + 'Creator' => [ + 'type' => 'string', + ], + 'EndDate' => [ + 'type' => 'string', + ], + 'Name' => [ + 'type' => 'string', + ], + 'StartDate' => [ + 'type' => 'string', + ], + 'CallerNum' => [ + 'type' => 'string', + ], + 'BuId' => [ + 'type' => 'integer', + 'format' => 'int64', + ], + 'Type' => [ + 'type' => 'integer', + 'format' => 'int32', + ], + 'GmtCreate' => [ + 'type' => 'integer', + 'format' => 'int64', + ], + 'Model' => [ + 'type' => 'integer', + 'format' => 'int32', + ], + 'ExtAttrs' => [ + 'type' => 'string', + ], + 'RetryInterval' => [ + 'type' => 'integer', + 'format' => 'int32', + ], + 'RetryTime' => [ + 'type' => 'integer', + 'format' => 'int32', + ], + 'DepartmentId' => [ + 'type' => 'integer', + 'format' => 'int64', + ], + 'Id' => [ + 'type' => 'integer', + 'format' => 'int64', + ], + 'Modifier' => [ + 'type' => 'string', + ], + ], + ], + ], + ], + ], + 'Code' => [ + 'type' => 'string', + ], + 'Success' => [ + 'type' => 'string', + ], + ], + ], + ], + ], + 'errorCodes' => [ + 500 => [ + [ + 'errorMessage' => 'A system error occurred. Please contact the administrator.', + 'errorCode' => 'SystemError', + ], + ], + ], + 'staticInfo' => [ + 'returnType' => 'synchronous', + ], + 'responseDemo' => '', + ], + 'QueryTaskDetail' => [ + 'methods' => [ + 'post', + 'get', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + ], + 'operationType' => 'read', + 'deprecated' => false, + 'systemTags' => [ + 'operationType' => 'get', + 'riskType' => 'none', + 'chargeType' => 'free', + 'autoTest' => true, + 'tenantRelevance' => 'publicInformation', + ], + 'parameters' => [ + [ + 'name' => 'OutboundTaskId', + 'in' => 'query', + 'schema' => [ + 'type' => 'string', + 'required' => false, + ], + ], + [ + 'name' => 'StatusList', + 'in' => 'query', + 'schema' => [ + 'type' => 'string', + 'required' => false, + ], + ], + [ + 'name' => 'EndReasonList', + 'in' => 'query', + 'schema' => [ + 'type' => 'string', + 'required' => false, + ], + ], + [ + 'name' => 'SkillGroup', + 'in' => 'query', + 'schema' => [ + 'type' => 'string', + 'required' => false, + ], + ], + [ + 'name' => 'ServicerName', + 'in' => 'query', + 'schema' => [ + 'type' => 'string', + 'required' => false, + ], + ], + [ + 'name' => 'ServicerId', + 'in' => 'query', + 'schema' => [ + 'type' => 'string', + 'required' => false, + ], + ], + [ + 'name' => 'PriorityList', + 'in' => 'query', + 'schema' => [ + 'type' => 'string', + 'required' => false, + ], + ], + [ + 'name' => 'TaskId', + 'in' => 'query', + 'schema' => [ + 'type' => 'integer', + 'format' => 'int64', + 'required' => false, + 'maximum' => '9223372036854775700', + 'minimum' => '0', + ], + ], + [ + 'name' => 'Ani', + 'in' => 'query', + 'schema' => [ + 'type' => 'string', + 'required' => false, + ], + ], + [ + 'name' => 'Dnis', + 'in' => 'query', + 'schema' => [ + 'type' => 'string', + 'required' => false, + ], + ], + [ + 'name' => 'Sid', + 'in' => 'query', + 'schema' => [ + 'type' => 'string', + 'required' => false, + ], + ], + [ + 'name' => 'DepartmentIdList', + 'in' => 'query', + 'schema' => [ + 'type' => 'string', + 'required' => false, + ], + ], + [ + 'name' => 'InstanceId', + 'in' => 'query', + 'schema' => [ + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + ], + ], + [ + 'name' => 'PageSize', + 'in' => 'query', + 'schema' => [ + 'type' => 'integer', + 'format' => 'int32', + 'required' => false, + 'maximum' => '100', + 'minimum' => '1', + 'default' => '1', + ], + ], + [ + 'name' => 'CurrentPage', + 'in' => 'query', + 'schema' => [ + 'type' => 'integer', + 'format' => 'int32', + 'required' => false, + 'maximum' => '10000', + 'minimum' => '0', + 'default' => '1', + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'type' => 'object', + 'properties' => [ + 'Message' => [ + 'type' => 'string', + ], + 'RequestId' => [ + 'type' => 'string', + ], + 'HttpStatusCode' => [ + 'type' => 'string', + ], + 'Data' => [ + 'type' => 'object', + 'properties' => [ + 'PageSize' => [ + 'type' => 'string', + ], + 'CurrentPage' => [ + 'type' => 'string', + ], + 'TotalResults' => [ + 'type' => 'string', + ], + 'List' => [ + 'type' => 'array', + 'items' => [ + 'type' => 'object', + 'properties' => [ + 'Status' => [ + 'type' => 'integer', + 'format' => 'int32', + ], + 'OutboundTaskId' => [ + 'type' => 'integer', + 'format' => 'int64', + ], + 'SkillGroup' => [ + 'type' => 'integer', + 'format' => 'int32', + ], + 'OutboundNum' => [ + 'type' => 'integer', + 'format' => 'int32', + ], + 'Priority' => [ + 'type' => 'integer', + 'format' => 'int32', + ], + 'GmtModified' => [ + 'type' => 'integer', + 'format' => 'int64', + ], + 'BuId' => [ + 'type' => 'integer', + 'format' => 'int64', + ], + 'MemberId' => [ + 'type' => 'integer', + 'format' => 'int64', + ], + 'GmtCreate' => [ + 'type' => 'integer', + 'format' => 'int64', + ], + 'ServicerName' => [ + 'type' => 'string', + ], + 'EndReason' => [ + 'type' => 'integer', + 'format' => 'int32', + ], + 'Dnis' => [ + 'type' => 'string', + ], + 'ExtAttrs' => [ + 'type' => 'string', + ], + 'MemberName' => [ + 'type' => 'string', + ], + 'RetryTime' => [ + 'type' => 'string', + ], + 'DepartmentId' => [ + 'type' => 'integer', + 'format' => 'int64', + ], + 'Id' => [ + 'type' => 'integer', + 'format' => 'int32', + ], + 'ServicerId' => [ + 'type' => 'integer', + 'format' => 'int64', + ], + 'Ani' => [ + 'type' => 'string', + ], + ], + ], + ], + ], + ], + 'Code' => [ + 'type' => 'string', + ], + 'Success' => [ + 'type' => 'string', + ], + ], + ], + ], + ], + 'errorCodes' => [ + 500 => [ + [ + 'errorMessage' => 'A system error occurred. Please contact the administrator.', + 'errorCode' => 'SystemError', + ], + ], + ], + 'staticInfo' => [ + 'returnType' => 'synchronous', + ], + 'responseDemo' => '', + ], + 'QueryTickets' => [ + 'methods' => [ + 'post', + 'get', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + [ + 'BearerToken' => [], + ], + ], + 'operationType' => 'read', + 'deprecated' => false, + 'systemTags' => [ + 'operationType' => 'get', + 'riskType' => 'none', + 'chargeType' => 'free', + 'autoTest' => true, + 'tenantRelevance' => 'publicInformation', + ], + 'parameters' => [ + [ + 'name' => 'InstanceId', + 'in' => 'formData', + 'schema' => [ + 'description' => '实例ID。'."\n" + ."\n" + .'请登录[智能联络中心控制台](https://aiccs.console.aliyun.com/overview)，在**实例管理**中查看实例ID。', + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + 'example' => 'ccc_xp_pre-cn-***', + ], + ], + [ + 'name' => 'CaseId', + 'in' => 'formData', + 'schema' => [ + 'description' => '工单ID。', + 'type' => 'integer', + 'format' => 'int64', + 'required' => false, + 'maximum' => '9223372036854775807', + 'minimum' => '1', + 'example' => '223468****', + ], + ], + [ + 'name' => 'CaseType', + 'in' => 'formData', + 'schema' => [ + 'description' => '工单类型编号（系统自动分配）。', + 'type' => 'integer', + 'format' => 'int32', + 'required' => false, + 'maximum' => '9223372036854775807', + 'minimum' => '1', + 'example' => '1223', + ], + ], + [ + 'name' => 'CaseStatus', + 'in' => 'formData', + 'schema' => [ + 'description' => '工单状态编号。', + 'type' => 'integer', + 'format' => 'int32', + 'required' => false, + 'maximum' => '9223372036854775807', + 'minimum' => '-100000', + 'example' => '2', + ], + ], + [ + 'name' => 'SrType', + 'in' => 'formData', + 'schema' => [ + 'description' => '工单模板ID。', + 'type' => 'integer', + 'format' => 'int64', + 'required' => false, + 'maximum' => '9223372036854775807', + 'minimum' => '1', + 'example' => '29506', + ], + ], + [ + 'name' => 'TaskStatus', + 'in' => 'formData', + 'schema' => [ + 'description' => '任务状态。', + 'type' => 'integer', + 'format' => 'int32', + 'required' => false, + 'maximum' => '9223372036854775807', + 'minimum' => '-10000000', + 'example' => '3', + ], + ], + [ + 'name' => 'ChannelId', + 'in' => 'formData', + 'schema' => [ + 'description' => '渠道ID。', + 'type' => 'string', + 'required' => false, + 'example' => '02acfefd3fa14049826ac1a89e1xxxxx', + ], + ], + [ + 'name' => 'ChannelType', + 'in' => 'formData', + 'schema' => [ + 'description' => '渠道类型。取值：'."\n" + .'- **0**：未填写'."\n" + .'- **1**：热线'."\n" + .'- **2**：在线', + 'type' => 'integer', + 'format' => 'int32', + 'required' => false, + 'maximum' => '9223372036854775807', + 'minimum' => '-10000000', + 'example' => '1', + ], + ], + [ + 'name' => 'TouchId', + 'in' => 'formData', + 'schema' => [ + 'description' => '接触ID。', + 'type' => 'integer', + 'format' => 'int64', + 'required' => false, + 'maximum' => '9223372036854775807', + 'minimum' => '0', + 'example' => '15030609', + ], + ], + [ + 'name' => 'DealId', + 'in' => 'formData', + 'schema' => [ + 'description' => '处理人ID。', + 'type' => 'integer', + 'format' => 'int64', + 'required' => false, + 'maximum' => '9223372036854775807', + 'minimum' => '-1', + 'example' => '123456', + ], + ], + [ + 'name' => 'Extra', + 'in' => 'formData', + 'style' => 'json', + 'schema' => [ + 'description' => '附加信息。', + 'type' => 'object', + 'required' => false, + 'example' => '无', + ], + ], + [ + 'name' => 'PageSize', + 'in' => 'formData', + 'schema' => [ + 'description' => '页大小。默认值为：**10**。', + 'type' => 'integer', + 'format' => 'int32', + 'required' => false, + 'maximum' => '100', + 'minimum' => '1', + 'example' => '10', + 'default' => '10', + ], + ], + [ + 'name' => 'CurrentPage', + 'in' => 'formData', + 'schema' => [ + 'description' => '当前页。默认值：**1**。', + 'type' => 'integer', + 'format' => 'int32', + 'required' => false, + 'maximum' => '5000', + 'minimum' => '0', + 'example' => '1', + 'default' => '0', + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'description' => 'Schema of Response', + 'type' => 'object', + 'properties' => [ + 'Message' => [ + 'description' => '状态码描述。', + 'type' => 'string', + 'example' => 'OK', + ], + 'RequestId' => [ + 'description' => '请求ID。', + 'type' => 'string', + 'example' => 'EE338D98-9BD3-4413-B165', + ], + 'Data' => [ + 'description' => '工单信息。', + 'type' => 'string', + 'example' => '{ "totalResults":1 "previousPage":1 "data":[ 0:{ "serviceType":1 "lastUrgeTime":0 "queueId":0 "sopCateId":252011 "totalUrgeMemo":"" "taskGmtModified":0 "departmentId":10 "groupId":0 "channelType":1 "questionInfo":"" "templateId":0 "deadLine":0 "srType":30701 "caseId":2000000001165962}', + ], + 'Code' => [ + 'description' => '状态码。返回200表示请求成功。', + 'type' => 'string', + 'example' => '200', + ], + 'Success' => [ + 'description' => '接口调用是否成功。', + 'type' => 'boolean', + 'example' => 'true', + ], + ], + ], + ], + ], + 'errorCodes' => [ + 500 => [ + [ + 'errorMessage' => 'A system error occurred. Please contact the administrator.', + 'errorCode' => 'SystemError', + ], + ], + ], + 'staticInfo' => [ + 'returnType' => 'synchronous', + ], + 'responseDemo' => '[{"type":"json","example":"{\\n \\"Message\\": \\"OK\\",\\n \\"RequestId\\": \\"EE338D98-9BD3-4413-B165\\",\\n \\"Data\\": \\"{ \\\\\\"totalResults\\\\\\":1 \\\\\\"previousPage\\\\\\":1 \\\\\\"data\\\\\\":[ 0:{ \\\\\\"serviceType\\\\\\":1 \\\\\\"lastUrgeTime\\\\\\":0 \\\\\\"queueId\\\\\\":0 \\\\\\"sopCateId\\\\\\":252011 \\\\\\"totalUrgeMemo\\\\\\":\\\\\\"\\\\\\" \\\\\\"taskGmtModified\\\\\\":0 \\\\\\"departmentId\\\\\\":10 \\\\\\"groupId\\\\\\":0 \\\\\\"channelType\\\\\\":1 \\\\\\"questionInfo\\\\\\":\\\\\\"\\\\\\" \\\\\\"templateId\\\\\\":0 \\\\\\"deadLine\\\\\\":0 \\\\\\"srType\\\\\\":30701 \\\\\\"caseId\\\\\\":2000000001165962}\\",\\n \\"Code\\": \\"200\\",\\n \\"Success\\": true\\n}","errorExample":""},{"type":"xml","example":"<QueryTicketsResponse>\\n <Code>200</Code>\\n <Message>xxxx</Message>\\n <Data>{ \\"totalResults\\":1 \\"previousPage\\":1 \\"data\\":[ 0:{ \\"serviceType\\":1 \\"lastUrgeTime\\":0 \\"queueId\\":0 \\"sopCateId\\":252011 \\"totalUrgeMemo\\":\\"\\" \\"taskGmtModified\\":0 \\"departmentId\\":10 \\"groupId\\":0 \\"channelType\\":1 \\"questionInfo\\":\\"\\" \\"templateId\\":0 \\"deadLine\\":0 \\"srType\\":30701 \\"caseId\\":2000000001165962}</Data>\\n <RequestId>EE338D98-9BD3-4413-B165</RequestId>\\n <Success>true</Success>\\n</QueryTicketsResponse>","errorExample":""}]', + 'title' => '查询工单', + 'summary' => '调用QueryTickets接口查询工单信息。', + ], + 'RestartOutboundTask' => [ + 'methods' => [ + 'post', + 'get', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + ], + 'operationType' => 'write', + 'deprecated' => false, + 'systemTags' => [ + 'operationType' => 'none', + 'riskType' => 'none', + 'chargeType' => 'free', + 'autoTest' => true, + 'tenantRelevance' => 'publicInformation', + ], + 'parameters' => [ + [ + 'name' => 'OutboundTaskId', + 'in' => 'query', + 'schema' => [ + 'type' => 'integer', + 'format' => 'int64', + 'required' => true, + 'docRequired' => true, + 'maximum' => '9223372036854775700', + 'minimum' => '0', + ], + ], + [ + 'name' => 'InstanceId', + 'in' => 'query', + 'schema' => [ + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'type' => 'object', + 'properties' => [ + 'Message' => [ + 'type' => 'string', + ], + 'RequestId' => [ + 'type' => 'string', + ], + 'Data' => [ + 'type' => 'string', + ], + 'Code' => [ + 'type' => 'string', + ], + 'Success' => [ + 'type' => 'boolean', + ], + ], + ], + ], + ], + 'errorCodes' => [ + 500 => [ + [ + 'errorMessage' => 'A system error occurred. Please contact the administrator.', + 'errorCode' => 'SystemError', + ], + ], + ], + 'staticInfo' => [ + 'returnType' => 'synchronous', + ], + 'responseDemo' => '', + ], + 'StartCallV2' => [ + 'methods' => [ + 'post', + 'get', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + [ + 'BearerToken' => [], + ], + ], + 'operationType' => 'readAndWrite', + 'deprecated' => false, + 'systemTags' => [ + 'operationType' => 'none', + 'riskType' => 'none', + 'chargeType' => 'free', + 'autoTest' => true, + 'tenantRelevance' => 'publicInformation', + ], + 'parameters' => [ + [ + 'name' => 'ClientToken', + 'in' => 'formData', + 'schema' => [ + 'description' => '客户请求唯一ID。用于幂等校验，可以用UUID生成。', + 'type' => 'string', + 'required' => false, + 'example' => '46c1341e-2648-447a-9b11-70b6a298d94d', + ], + ], + [ + 'name' => 'InstanceId', + 'in' => 'formData', + 'schema' => [ + 'description' => 'AICCS实例ID。可在智能联络中心控制台上获取。', + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + 'example' => 'ccc_xp_pre-cn-***', + ], + ], + [ + 'name' => 'AccountName', + 'in' => 'formData', + 'schema' => [ + 'description' => '坐席账号名称（坐席登录名）。', + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + 'example' => '[email protected]', + ], + ], + [ + 'name' => 'Caller', + 'in' => 'formData', + 'schema' => [ + 'description' => '热线外呼主叫号码。', + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + 'example' => '9065****', + ], + ], + [ + 'name' => 'CallerType', + 'in' => 'formData', + 'schema' => [ + 'description' => '呼叫类型。取值：'."\n" + ."\n" + .'- **1**：呼入'."\n" + .'- **2**：呼出', + 'type' => 'integer', + 'format' => 'int32', + 'required' => true, + 'docRequired' => true, + 'example' => '1', + 'enum' => [ + '1', + '2', + ], + ], + ], + [ + 'name' => 'Callee', + 'in' => 'formData', + 'schema' => [ + 'description' => '热线外呼被叫号码。', + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + 'example' => '136****1111', + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'description' => 'result', + 'type' => 'object', + 'properties' => [ + 'Message' => [ + 'description' => '状态码描述。', + 'type' => 'string', + 'example' => 'xxxx', + ], + 'RequestId' => [ + 'description' => '请求ID。', + 'type' => 'string', + 'example' => 'EE338D98-9BD3-4413-B165', + ], + 'Code' => [ + 'description' => '状态码。返回Success表示请求成功。', + 'type' => 'string', + 'example' => 'Success', + ], + 'Success' => [ + 'description' => '接口调用是否成功。', + 'type' => 'boolean', + 'example' => 'true', + ], + ], + ], + ], + ], + 'errorCodes' => [ + 500 => [ + [ + 'errorMessage' => 'The specified tenant does not exist.', + 'errorCode' => 'NoTenantFound', + ], + [ + 'errorMessage' => 'A system error occurred. Please contact the administrator.', + 'errorCode' => 'SystemError', + ], + ], + ], + 'staticInfo' => [ + 'returnType' => 'synchronous', + ], + 'responseDemo' => '[{"type":"json","example":"{\\n \\"Message\\": \\"xxxx\\",\\n \\"RequestId\\": \\"EE338D98-9BD3-4413-B165\\",\\n \\"Code\\": \\"Success\\",\\n \\"Success\\": true\\n}","errorExample":""},{"type":"xml","example":"<StartCallV2Response>\\n <Message>xxxx</Message>\\n <RequestId>EE338D98-9BD3-4413-B165</RequestId>\\n <Code>Success</Code>\\n <Success>true</Success>\\n</StartCallV2Response>","errorExample":""}]', + 'title' => '坐席发起外呼', + 'summary' => '调用StartCallV2发起外呼V2。', + ], + 'StartChatWork' => [ + 'summary' => '调用StartChatWork设置在线坐席为上班状态。', + 'methods' => [ + 'post', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + ], + 'operationType' => 'write', + 'deprecated' => false, + 'systemTags' => [ + 'operationType' => 'none', + 'riskType' => 'none', + 'chargeType' => 'free', + 'autoTest' => true, + 'tenantRelevance' => 'publicInformation', + ], + 'parameters' => [ + [ + 'name' => 'InstanceId', + 'in' => 'formData', + 'schema' => [ + 'title' => 'instanceId', + 'description' => 'AICCS实例ID。可在智能联络中心控制台上获取。', + 'type' => 'string', + 'required' => true, + 'example' => 'ccc_xp_pre***', + ], + ], + [ + 'name' => 'AccountName', + 'in' => 'formData', + 'schema' => [ + 'title' => 'accountName', + 'description' => '坐席登录名。', + 'type' => 'string', + 'required' => true, + 'example' => '[email protected]', + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'title' => 'result', + 'description' => 'Schema of Response', + 'type' => 'object', + 'properties' => [ + 'Message' => [ + 'title' => 'message', + 'description' => '状态码描述。', + 'type' => 'string', + 'example' => 'xxxx', + ], + 'RequestId' => [ + 'title' => 'requestId', + 'description' => '请求ID。', + 'type' => 'string', + 'example' => 'EE338D98-9BD3-4413-B165', + ], + 'HttpStatusCode' => [ + 'title' => 'httpStatusCode', + 'description' => 'HTTP状态码。', + 'type' => 'integer', + 'format' => 'int32', + 'example' => '200', + ], + 'Data' => [ + 'title' => 'data', + 'description' => '值为**1**代表用户切换为上班状态。', + 'type' => 'string', + 'example' => '1', + ], + 'Code' => [ + 'title' => 'code', + 'description' => '状态码。返回200表示请求成功。', + 'type' => 'string', + 'example' => '200', + ], + 'Success' => [ + 'title' => 'success', + 'description' => '接口调用是否成功。', + 'type' => 'boolean', + 'example' => 'true', + ], + ], + ], + ], + ], + 'errorCodes' => [ + 400 => [ + [ + 'errorMessage' => 'The request uses the same client token as a previous, but non-identical request. Do not reuse a client token with different requests, unless the requests are identical.', + 'errorCode' => 'IdempotentParameterMismatch', + ], + ], + ], + 'staticInfo' => [ + 'returnType' => 'synchronous', + ], + 'responseDemo' => '[{"type":"json","example":"{\\n \\"Message\\": \\"xxxx\\",\\n \\"RequestId\\": \\"EE338D98-9BD3-4413-B165\\",\\n \\"HttpStatusCode\\": 200,\\n \\"Data\\": \\"1\\",\\n \\"Code\\": \\"200\\",\\n \\"Success\\": true\\n}","errorExample":""},{"type":"xml","example":"<StartChatWorkResponse>\\n <Message>xxxx</Message>\\n <RequestId>EE338D98-9BD3-4413-B165</RequestId>\\n <HttpStatusCode>200</HttpStatusCode>\\n <Data>1</Data>\\n <Code>200</Code>\\n <Success>true</Success>\\n</StartChatWorkResponse>","errorExample":""}]', + 'title' => '设置在线坐席为上班状态', + ], + 'StartMicroOutbound' => [ + 'methods' => [ + 'post', + 'get', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + ], + 'operationType' => 'readAndWrite', + 'deprecated' => false, + 'systemTags' => [ + 'operationType' => 'none', + 'riskType' => 'none', + 'chargeType' => 'free', + 'autoTest' => true, + 'tenantRelevance' => 'publicInformation', + ], + 'parameters' => [ + [ + 'name' => 'ProdCode', + 'in' => 'query', + 'schema' => [ + 'description' => '产品名称。默认取值：**aiccs**。', + 'type' => 'string', + 'required' => false, + 'example' => 'aiccs', + 'default' => 'aiccs', + ], + ], + [ + 'name' => 'AccountType', + 'in' => 'query', + 'schema' => [ + 'description' => '账户类型。', + 'type' => 'string', + 'required' => false, + 'example' => 'BUC_TYPE', + ], + ], + [ + 'name' => 'AccountId', + 'in' => 'query', + 'schema' => [ + 'description' => '账户ID。', + 'type' => 'string', + 'required' => false, + 'example' => '223457****', + ], + ], + [ + 'name' => 'CommandCode', + 'in' => 'query', + 'schema' => [ + 'description' => '指令Code。', + 'type' => 'string', + 'required' => false, + 'example' => 'outBound_Call', + ], + ], + [ + 'name' => 'CallingNumber', + 'in' => 'query', + 'schema' => [ + 'description' => '主叫号码。', + 'type' => 'string', + 'required' => false, + 'example' => '1367123****', + ], + ], + [ + 'name' => 'CalledNumber', + 'in' => 'query', + 'schema' => [ + 'description' => '被叫号码。', + 'type' => 'string', + 'required' => false, + 'example' => '0571456****', + ], + ], + [ + 'name' => 'ExtInfo', + 'in' => 'query', + 'schema' => [ + 'description' => '业务信息。', + 'type' => 'string', + 'required' => false, + 'example' => '{"caseId":23232****}', + ], + ], + [ + 'name' => 'AppName', + 'in' => 'query', + 'schema' => [ + 'description' => '业务自定义AppName。', + 'type' => 'string', + 'required' => false, + 'example' => 'aliyun', + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'description' => 'Schema of Response', + 'type' => 'object', + 'properties' => [ + 'InvokeCreateTime' => [ + 'description' => '发起创建时间', + 'type' => 'string', + 'example' => '2019-05-23 17:30:32.525', + ], + 'RequestId' => [ + 'description' => '请求ID。', + 'type' => 'string', + 'example' => 'EE338D98-9BD3-4413-B165', + ], + 'Message' => [ + 'description' => '状态码描述。', + 'type' => 'string', + 'example' => 'OK', + ], + 'InvokeCmdId' => [ + 'description' => '发起命令ID。', + 'type' => 'string', + 'example' => '8883f165-4a0d-4da2-a2d2', + ], + 'CustomerInfo' => [ + 'description' => '客户信息。', + 'type' => 'string', + 'example' => '{\\"caseId\\":2323****}', + ], + 'Code' => [ + 'description' => '状态码。返回200表示请求成功。', + 'type' => 'string', + 'example' => '200', + ], + ], + ], + ], + ], + 'errorCodes' => [ + 400 => [ + [ + 'errorMessage' => 'Insufficient permissions. Please contact the primary account administrator.', + 'errorCode' => 'Permission.NotAuthorized', + ], + [ + 'errorMessage' => 'Parameter error.', + 'errorCode' => 'Parameter.Error', + ], + ], + ], + 'staticInfo' => [ + 'returnType' => 'synchronous', + ], + 'responseDemo' => '[{"type":"json","example":"{\\n \\"InvokeCreateTime\\": \\"2019-05-23 17:30:32.525\\",\\n \\"RequestId\\": \\"EE338D98-9BD3-4413-B165\\",\\n \\"Message\\": \\"OK\\",\\n \\"InvokeCmdId\\": \\"8883f165-4a0d-4da2-a2d2\\",\\n \\"CustomerInfo\\": \\"{\\\\\\\\\\\\\\"caseId\\\\\\\\\\\\\\":2323****}\\",\\n \\"Code\\": \\"200\\"\\n}","errorExample":""},{"type":"xml","example":"<StartMicroOutboundResponse>\\n <InvokeCreateTime>2019-05-23 17:30:32.525</InvokeCreateTime>\\n <RequestId>EE338D98-9BD3-4413-B165</RequestId>\\n <Message>OK</Message>\\n <InvokeCmdId>8883f165-4a0d-4da2-a2d2</InvokeCmdId>\\n <CustomerInfo>{\\\\\\"caseId\\\\\\":2323****}</CustomerInfo>\\n <Code>200</Code>\\n</StartMicroOutboundResponse>","errorExample":""}]', + 'title' => '发起呼叫', + 'summary' => '调用StartMicroOutbound接口发起外呼请求。', + ], + 'SuspendOutboundTask' => [ + 'methods' => [ + 'post', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + ], + 'operationType' => 'write', + 'deprecated' => false, + 'systemTags' => [ + 'operationType' => 'none', + 'riskType' => 'none', + 'chargeType' => 'free', + 'autoTest' => true, + 'tenantRelevance' => 'publicInformation', + ], + 'parameters' => [ + [ + 'name' => 'OutboundTaskId', + 'in' => 'query', + 'schema' => [ + 'type' => 'integer', + 'format' => 'int64', + 'required' => true, + 'docRequired' => true, + 'maximum' => '9223372036854775700', + 'minimum' => '0', + ], + ], + [ + 'name' => 'InstanceId', + 'in' => 'query', + 'schema' => [ + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'type' => 'object', + 'properties' => [ + 'Message' => [ + 'type' => 'string', + ], + 'RequestId' => [ + 'type' => 'string', + ], + 'Data' => [ + 'type' => 'string', + ], + 'Code' => [ + 'type' => 'string', + ], + 'Success' => [ + 'type' => 'boolean', + ], + ], + ], + ], + ], + 'errorCodes' => [ + 500 => [ + [ + 'errorMessage' => 'A system error occurred. Please contact the administrator.', + 'errorCode' => 'SystemError', + ], + ], + ], + 'staticInfo' => [ + 'returnType' => 'synchronous', + ], + 'responseDemo' => '', + ], + 'UpdateOuterAccount' => [ + 'methods' => [ + 'get', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + ], + 'operationType' => 'read', + 'deprecated' => false, + 'systemTags' => [ + 'operationType' => 'update', + 'riskType' => 'none', + 'chargeType' => 'free', + 'autoTest' => true, + 'tenantRelevance' => 'publicInformation', + ], + 'parameters' => [ + [ + 'name' => 'OuterAccountId', + 'in' => 'query', + 'schema' => [ + 'description' => '外部账号ID。', + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + 'example' => '123456', + ], + ], + [ + 'name' => 'OuterAccountType', + 'in' => 'query', + 'schema' => [ + 'description' => '外部账号类型。', + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + 'example' => 'alipay', + ], + ], + [ + 'name' => 'OuterAccountName', + 'in' => 'query', + 'schema' => [ + 'description' => '外部账号名称。', + 'type' => 'string', + 'required' => false, + 'example' => '测试', + ], + ], + [ + 'name' => 'Avatar', + 'in' => 'query', + 'schema' => [ + 'description' => '头像。', + 'type' => 'string', + 'required' => false, + 'example' => 'http://****', + ], + ], + [ + 'name' => 'RealName', + 'in' => 'query', + 'schema' => [ + 'description' => '账号真实姓名。', + 'type' => 'string', + 'required' => false, + 'example' => '张三', + ], + ], + [ + 'name' => 'OuterDepartmentId', + 'in' => 'query', + 'schema' => [ + 'description' => '外部部门ID', + 'type' => 'string', + 'required' => false, + 'example' => '3', + ], + ], + [ + 'name' => 'OuterGroupIds', + 'in' => 'query', + 'schema' => [ + 'description' => '外部技能组ID列表。多个ID用英文逗号（,）分隔。', + 'type' => 'string', + 'required' => false, + 'example' => '["222","333","444"]', + ], + ], + [ + 'name' => 'Ext', + 'in' => 'query', + 'schema' => [ + 'description' => '扩展字段。JSON字符串。', + 'type' => 'string', + 'required' => false, + 'example' => '{"备注":"临时技能组"}', + ], + ], + [ + 'name' => 'OuterGroupType', + 'in' => 'query', + 'schema' => [ + 'description' => '技能组类型。', + 'type' => 'string', + 'required' => false, + 'example' => 'mybank', + ], + ], + [ + 'name' => 'OuterDepartmentType', + 'in' => 'query', + 'schema' => [ + 'description' => '外部部门类型：无效部门类型。', + 'type' => 'string', + 'required' => false, + 'example' => 'type_invalid', + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'description' => 'Schema of Response', + 'type' => 'object', + 'properties' => [ + 'Message' => [ + 'description' => '状态码描述。', + 'type' => 'string', + 'example' => 'xxxx', + ], + 'RequestId' => [ + 'description' => '请求ID。', + 'type' => 'string', + 'example' => 'EE338D98-9BD3-4413-B165', + ], + 'Data' => [ + 'description' => '是否成功。取值：'."\n" + ."\n" + .'- **true**：成功'."\n" + .'- **false**：失败', + 'type' => 'string', + 'example' => 'true', + ], + 'Code' => [ + 'description' => '状态码。返回200表示请求成功。', + 'type' => 'string', + 'example' => '200', + ], + 'Success' => [ + 'description' => '接口调用是否成功。', + 'type' => 'boolean', + 'example' => 'true', + ], + ], + ], + ], + ], + 'errorCodes' => [ + 500 => [ + [ + 'errorMessage' => 'A system error occurred. Please contact the administrator.', + 'errorCode' => 'SystemError', + ], + ], + ], + 'staticInfo' => [ + 'returnType' => 'synchronous', + ], + 'responseDemo' => '[{"type":"json","example":"{\\n \\"Message\\": \\"xxxx\\",\\n \\"RequestId\\": \\"EE338D98-9BD3-4413-B165\\",\\n \\"Data\\": \\"true\\",\\n \\"Code\\": \\"200\\",\\n \\"Success\\": true\\n}","errorExample":""},{"type":"xml","example":"<UpdateOuterAccountResponse>\\n <Message>xxxx</Message>\\n <RequestId>EE338D98-9BD3-4413-B165</RequestId>\\n <Data>true</Data>\\n <Code>200</Code>\\n <Success>true</Success>\\n</UpdateOuterAccountResponse>","errorExample":""}]', + 'title' => '更新外部账号信息', + 'summary' => '调用UpdateOuterAccount根据外部账号ID更新外部账号。', + ], + 'TransferCallToSkillGroup' => [ + 'methods' => [ + 'post', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + [ + 'BearerToken' => [], + ], + ], + 'operationType' => 'readAndWrite', + 'deprecated' => false, + 'systemTags' => [ + 'operationType' => 'none', + 'riskType' => 'none', + 'chargeType' => 'free', + 'autoTest' => true, + 'tenantRelevance' => 'publicInformation', + ], + 'parameters' => [ + [ + 'name' => 'ClientToken', + 'in' => 'formData', + 'schema' => [ + 'description' => '客户请求唯一ID。用于幂等校验，可以用UUID生成。', + 'type' => 'string', + 'required' => false, + 'example' => '46c1341e-2648-447a-9b11-70b6a298d94d', + ], + ], + [ + 'name' => 'InstanceId', + 'in' => 'formData', + 'schema' => [ + 'description' => 'AICCS实例ID。'."\n" + .'您可以在[智能联络中心控制台](https://aiccs.console.aliyun.com/overview)左侧导航栏的<b>实例管理</b>中获取。', + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + 'example' => 'ccc_xp_pre-cn-***', + ], + ], + [ + 'name' => 'AccountName', + 'in' => 'formData', + 'schema' => [ + 'description' => '坐席账号名称，即账号注册时填写的手机或邮箱。实例内唯一。', + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + 'example' => '[email protected]', + ], + ], + [ + 'name' => 'SkillGroupId', + 'in' => 'formData', + 'schema' => [ + 'description' => '技能组ID。', + 'type' => 'integer', + 'format' => 'int64', + 'required' => true, + 'docRequired' => true, + 'example' => '356543', + ], + ], + [ + 'name' => 'CallId', + 'in' => 'formData', + 'schema' => [ + 'description' => '热线会话ID。', + 'type' => 'string', + 'required' => false, + 'docRequired' => true, + 'example' => '7719786', + ], + ], + [ + 'name' => 'JobId', + 'in' => 'formData', + 'schema' => [ + 'description' => '呼入后，websocket中的jobId。', + 'type' => 'string', + 'required' => false, + 'docRequired' => true, + 'example' => '7719787', + ], + ], + [ + 'name' => 'ConnectionId', + 'in' => 'formData', + 'schema' => [ + 'description' => '呼入后，websocket中的connId。', + 'type' => 'string', + 'required' => false, + 'docRequired' => true, + 'example' => '7719788', + ], + ], + [ + 'name' => 'HoldConnectionId', + 'in' => 'formData', + 'schema' => [ + 'description' => '呼入后，websocket中的holdConnId（仅在双步转时传入）。', + 'type' => 'string', + 'required' => false, + 'docRequired' => true, + 'example' => '0', + ], + ], + [ + 'name' => 'Type', + 'in' => 'formData', + 'schema' => [ + 'description' => '默认值为**1**。取值：'."\n" + .'- **1**：单步转。'."\n" + .'- **2**：双步转。', + 'type' => 'integer', + 'format' => 'int32', + 'required' => false, + 'maximum' => '2', + 'minimum' => '1', + 'example' => '1', + 'default' => '1', + ], + ], + [ + 'name' => 'IsSingleTransfer', + 'in' => 'formData', + 'schema' => [ + 'description' => '默认值为**true**，取值：'."\n" + .'- **true**：单步转。'."\n" + .'- **false**：双步转。', + 'type' => 'boolean', + 'required' => false, + 'example' => 'true', + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'description' => 'result', + 'type' => 'object', + 'properties' => [ + 'Message' => [ + 'description' => '状态码描述。', + 'type' => 'string', + 'example' => 'xxxx', + ], + 'RequestId' => [ + 'description' => '请求ID。', + 'type' => 'string', + 'example' => 'EE338D98-9BD3-4413-B165', + ], + 'Code' => [ + 'description' => '错误编码。', + 'type' => 'string', + 'example' => 'Success', + ], + 'Success' => [ + 'description' => '接口调用是否成功。取值：'."\n" + .'- **true**：成功。'."\n" + .'- **false**：失败。', + 'type' => 'boolean', + 'example' => 'true', + ], + ], + ], + ], + ], + 'errorCodes' => [ + 500 => [ + [ + 'errorMessage' => 'The specified tenant does not exist.', + 'errorCode' => 'NoTenantFound', + ], + [ + 'errorMessage' => 'A system error occurred. Please contact the administrator.', + 'errorCode' => 'SystemError', + ], + ], + ], + 'staticInfo' => [ + 'returnType' => 'synchronous', + ], + 'responseDemo' => '[{"type":"json","example":"{\\n \\"Message\\": \\"xxxx\\",\\n \\"RequestId\\": \\"EE338D98-9BD3-4413-B165\\",\\n \\"Code\\": \\"Success\\",\\n \\"Success\\": true\\n}","errorExample":""},{"type":"xml","example":"<Message>xxxx</Message>\\n<RequestId>EE338D98-9BD3-4413-B165</RequestId>\\n<Code>Success</Code>\\n<Success>true</Success>","errorExample":""}]', + 'title' => '执行单/双步转交到技能组', + 'summary' => '调用TransferCallToSkillGroup接口执行单/双步转交到技能组。', + ], + 'AddSkillGroup' => [ + 'methods' => [ + 'get', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + ], + 'operationType' => 'write', + 'deprecated' => false, + 'systemTags' => [ + 'operationType' => 'create', + 'riskType' => 'none', + 'chargeType' => 'free', + 'autoTest' => true, + 'tenantRelevance' => 'publicInformation', + ], + 'parameters' => [ + [ + 'name' => 'OuterGroupId', + 'in' => 'query', + 'schema' => [ + 'description' => '外部的技能组ID。', + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + 'example' => '123456', + ], + ], + [ + 'name' => 'OuterGroupName', + 'in' => 'query', + 'schema' => [ + 'description' => '外部的技能组名称。', + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + 'example' => '热线技能组', + ], + ], + [ + 'name' => 'OuterGroupType', + 'in' => 'query', + 'schema' => [ + 'description' => '外部的技能组类型。', + 'type' => 'string', + 'required' => true, + 'docRequired' => true, + 'example' => 'mybank', + ], + ], + [ + 'name' => 'OuterDepartmentId', + 'in' => 'query', + 'schema' => [ + 'description' => '外部的部门ID。', + 'type' => 'string', + 'required' => false, + 'example' => '123456', + ], + ], + [ + 'name' => 'OuterDepartmentType', + 'in' => 'query', + 'schema' => [ + 'description' => '外部的部门类型。', + 'type' => 'string', + 'required' => false, + 'example' => 'type_invalid', + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'description' => 'Schema of Response', + 'type' => 'object', + 'properties' => [ + 'Message' => [ + 'description' => '状态码描述。', + 'type' => 'string', + 'example' => 'xxxx', + ], + 'RequestId' => [ + 'description' => '请求ID。', + 'type' => 'string', + 'example' => 'EE338D98-9BD3-4413-B165', + ], + 'Data' => [ + 'description' => '创建技能组ID。', + 'type' => 'string', + 'example' => '123456', + ], + 'Code' => [ + 'description' => '状态码。返回200表示请求成功。', + 'type' => 'string', + 'example' => '200', + ], + 'Success' => [ + 'description' => '接口调用是否成功。', + 'type' => 'boolean', + 'example' => 'true', + ], + ], + ], + ], + ], + 'errorCodes' => [ + 500 => [ + [ + 'errorMessage' => 'A system error occurred. Please contact the administrator.', + 'errorCode' => 'SystemError', + ], + ], + ], + 'staticInfo' => [ + 'returnType' => 'synchronous', + ], + 'responseDemo' => '[{"type":"json","example":"{\\n \\"Message\\": \\"xxxx\\",\\n \\"RequestId\\": \\"EE338D98-9BD3-4413-B165\\",\\n \\"Data\\": \\"123456\\",\\n \\"Code\\": \\"200\\",\\n \\"Success\\": true\\n}","errorExample":""},{"type":"xml","example":"<AddSkillGroupResponse>\\n <Message>xxxx</Message>\\n <RequestId>EE338D98-9BD3-4413-B165</RequestId>\\n <Data>123456</Data>\\n <Code>200</Code>\\n <Success>true</Success>\\n</AddSkillGroupResponse>","errorExample":""}]', + 'title' => '创建技能组', + 'summary' => '调用AddSkillGroup创建外部技能组。', + ], + 'DeleteSkillGroup' => [ + 'methods' => [ + 'get', + ], + 'schemes' => [ + 'http', + 'https', + ], + 'security' => [ + [ + 'AK' => [], + ], + ], + 'operationType' => 'write', + 'systemTags' => [ + 'operationType' => 'delete', + 'riskType' => 'none', + 'chargeType' => 'free', + 'autoTest' => true, + 'tenantRelevance' => 'publicInformation', + ], + 'parameters' => [ + [ + 'name' => 'OuterGroupType', + 'in' => 'query', + 'schema' => [ + 'description' => '外部技能组类型,有以下枚举值： 1：热线 2：在线'."\n" + .'4：工单', + 'type' => 'string', + 'required' => false, + 'example' => '2', + ], + ], + [ + 'name' => 'OuterGroupId', + 'in' => 'query', + 'schema' => [ + 'description' => '外部技能组id', + 'type' => 'string', + 'required' => false, + 'example' => '123456', + ], + ], + ], + 'responses' => [ + 200 => [ + 'schema' => [ + 'description' => 'result', + 'type' => 'object', + 'properties' => [ + 'Message' => [ + 'description' => '错误描述', + 'type' => 'string', + 'example' => 'xxxx', + ], + 'RequestId' => [ + 'description' => '请求ID，用于跟踪错误原因', + 'type' => 'string', + 'example' => 'EE338D98-9BD3-4413-B165', + ], + 'Data' => [ + 'description' => '数据', + 'type' => 'boolean', + 'example' => 'true', + ], + 'Code' => [ + 'description' => '错误编码', + 'type' => 'string', + 'example' => 'Success', + ], + 'Success' => [ + 'description' => '接口调用是否成功', + 'type' => 'boolean', + 'example' => 'true', + ], + ], + ], + ], + ], + 'errorCodes' => [ + 500 => [ + [ + 'errorMessage' => 'A system error occurred. Please contact the administrator.', + 'errorCode' => 'SystemError', + ], + ], + ], + 'staticInfo' => [ + 'returnType' => 'synchronous', + ], + 'responseDemo' => '[{"type":"json","example":"{\\n \\"Message\\": \\"xxxx\\",\\n \\"RequestId\\": \\"EE338D98-9BD3-4413-B165\\",\\n \\"Data\\": true,\\n \\"Code\\": \\"Success\\",\\n \\"Success\\": true\\n}","errorExample":""},{"type":"xml","example":"<Message>xxxx</Message>\\n<RequestId>EE338D98-9BD3-4413-B165</RequestId>\\n<Data>true</Data>\\n<Code>Success</Code>\\n<Success>true</Success>","errorExample":""}]', + 'title' => '删除技能组', + 'summary' => '根据技能组id、技能组渠道类型，删除外部技能组。', + ], + ], + 'endpoints' => [ + [ + 'regionId' => 'ap-northeast-1', + 'endpoint' => 'aiccs.aliyuncs.com', + ], + [ + 'regionId' => 'ap-northeast-2-pop', + 'endpoint' => 'aiccs.aliyuncs.com', + ], + [ + 'regionId' => 'ap-southeast-1', + 'endpoint' => 'aiccs.aliyuncs.com', + ], + [ + 'regionId' => 'ap-southeast-3', + 'endpoint' => 'aiccs.aliyuncs.com', + ], + [ + 'regionId' => 'ap-southeast-5', + 'endpoint' => 'aiccs.aliyuncs.com', + ], + [ + 'regionId' => 'cn-beijing', + 'endpoint' => 'aiccs.aliyuncs.com', + ], + [ + 'regionId' => 'cn-beijing-finance-1', + 'endpoint' => 'aiccs.aliyuncs.com', + ], + [ + 'regionId' => 'cn-beijing-finance-pop', + 'endpoint' => 'aiccs.aliyuncs.com', + ], + [ + 'regionId' => 'cn-beijing-gov-1', + 'endpoint' => 'aiccs.aliyuncs.com', + ], + [ + 'regionId' => 'cn-beijing-nu16-b01', + 'endpoint' => 'aiccs.aliyuncs.com', + ], + [ + 'regionId' => 'cn-chengdu', + 'endpoint' => 'aiccs.aliyuncs.com', + ], + [ + 'regionId' => 'cn-edge-1', + 'endpoint' => 'aiccs.aliyuncs.com', + ], + [ + 'regionId' => 'cn-fujian', + 'endpoint' => 'aiccs.aliyuncs.com', + ], + [ + 'regionId' => 'cn-haidian-cm12-c01', + 'endpoint' => 'aiccs.aliyuncs.com', + ], + [ + 'regionId' => 'cn-hangzhou', + 'endpoint' => 'aiccs.aliyuncs.com', + ], + [ + 'regionId' => 'cn-hangzhou-bj-b01', + 'endpoint' => 'aiccs.aliyuncs.com', + ], + [ + 'regionId' => 'cn-hangzhou-finance', + 'endpoint' => 'aiccs.aliyuncs.com', + ], + [ + 'regionId' => 'cn-hangzhou-internal-prod-1', + 'endpoint' => 'aiccs.aliyuncs.com', + ], + [ + 'regionId' => 'cn-hangzhou-internal-test-1', + 'endpoint' => 'aiccs.aliyuncs.com', + ], + [ + 'regionId' => 'cn-hangzhou-internal-test-2', + 'endpoint' => 'aiccs.aliyuncs.com', + ], + [ + 'regionId' => 'cn-hangzhou-internal-test-3', + 'endpoint' => 'aiccs.aliyuncs.com', + ], + [ + 'regionId' => 'cn-hangzhou-test-306', + 'endpoint' => 'aiccs.aliyuncs.com', + ], + [ + 'regionId' => 'cn-hongkong', + 'endpoint' => 'aiccs.aliyuncs.com', + ], + [ + 'regionId' => 'cn-hongkong-finance-pop', + 'endpoint' => 'aiccs.aliyuncs.com', + ], + [ + 'regionId' => 'cn-huhehaote', + 'endpoint' => 'aiccs.aliyuncs.com', + ], + [ + 'regionId' => 'cn-huhehaote-nebula-1', + 'endpoint' => 'aiccs.aliyuncs.com', + ], + [ + 'regionId' => 'cn-north-2-gov-1', + 'endpoint' => 'aiccs.aliyuncs.com', + ], + [ + 'regionId' => 'cn-qingdao-nebula', + 'endpoint' => 'aiccs.aliyuncs.com', + ], + [ + 'regionId' => 'cn-shanghai', + 'endpoint' => 'aiccs.aliyuncs.com', + ], + [ + 'regionId' => 'cn-shanghai-et15-b01', + 'endpoint' => 'aiccs.aliyuncs.com', + ], + [ + 'regionId' => 'cn-shanghai-et2-b01', + 'endpoint' => 'aiccs.aliyuncs.com', + ], + [ + 'regionId' => 'cn-shanghai-finance-1', + 'endpoint' => 'aiccs.aliyuncs.com', + ], + [ + 'regionId' => 'cn-shanghai-inner', + 'endpoint' => 'aiccs.aliyuncs.com', + ], + [ + 'regionId' => 'cn-shanghai-internal-test-1', + 'endpoint' => 'aiccs.aliyuncs.com', + ], + [ + 'regionId' => 'cn-shenzhen', + 'endpoint' => 'aiccs.aliyuncs.com', + ], + [ + 'regionId' => 'cn-shenzhen-finance-1', + 'endpoint' => 'aiccs.aliyuncs.com', + ], + [ + 'regionId' => 'cn-shenzhen-inner', + 'endpoint' => 'aiccs.aliyuncs.com', + ], + [ + 'regionId' => 'cn-shenzhen-st4-d01', + 'endpoint' => 'aiccs.aliyuncs.com', + ], + [ + 'regionId' => 'cn-shenzhen-su18-b01', + 'endpoint' => 'aiccs.aliyuncs.com', + ], + [ + 'regionId' => 'cn-wuhan', + 'endpoint' => 'aiccs.aliyuncs.com', + ], + [ + 'regionId' => 'cn-wulanchabu', + 'endpoint' => 'aiccs.aliyuncs.com', + ], + [ + 'regionId' => 'cn-yushanfang', + 'endpoint' => 'aiccs.aliyuncs.com', + ], + [ + 'regionId' => 'cn-zhangbei-na61-b01', + 'endpoint' => 'aiccs.aliyuncs.com', + ], + [ + 'regionId' => 'cn-zhangjiakou', + 'endpoint' => 'aiccs.aliyuncs.com', + ], + [ + 'regionId' => 'cn-zhangjiakou-na62-a01', + 'endpoint' => 'aiccs.aliyuncs.com', + ], + [ + 'regionId' => 'cn-zhengzhou-nebula-1', + 'endpoint' => 'aiccs.aliyuncs.com', + ], + [ + 'regionId' => 'eu-central-1', + 'endpoint' => 'aiccs.aliyuncs.com', + ], + [ + 'regionId' => 'eu-west-1', + 'endpoint' => 'aiccs.aliyuncs.com', + ], + [ + 'regionId' => 'eu-west-1-oxs', + 'endpoint' => 'aiccs.aliyuncs.com', + ], + [ + 'regionId' => 'me-east-1', + 'endpoint' => 'aiccs.aliyuncs.com', + ], + [ + 'regionId' => 'rus-west-1-pop', + 'endpoint' => 'aiccs.aliyuncs.com', + ], + [ + 'regionId' => 'us-east-1', + 'endpoint' => 'aiccs.aliyuncs.com', + ], + [ + 'regionId' => 'us-west-1', + 'endpoint' => 'aiccs.aliyuncs.com', + ], + [ + 'regionId' => 'cn-qingdao', + 'endpoint' => 'aiccs.aliyuncs.com', + ], + ], +]; |